Divurgent Go-Live Support Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/25/2020 8:19:38 AM and Model.EvProductId = 78638

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

People and Knowledge

Divurgent had their leadership and our account holder with them. Our account holder was always...

Aug 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Divurgent is very great to work with. We are actually using them again for an upcoming go-live. For...

Aug 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

We stay in touch with Divurgent. Every time we do a new implementation, they are always involved in...

Aug 2020
 Helpful

 or  to see details.

Manager

Project Results

I feel as though Divurgent met our expectations. However, they did not exceed them. Their resources...

Aug 2020
 Helpful

 or  to see details.

Manager

Project Results

The vendor primarily provided at-the-elbow support. They responded to our staffing issues...

Aug 2020
 Helpful

 or  to see details.

Director

People and Knowledge

Divurgent has the same project managers that were at the elbow to support our account. The vendor...

Jul 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

COVID-19 hit, and Divurgent thought of ways to provide at-the-elbow support virtually. That showed...

Jul 2020
 Helpful

 or  to see details.

Director

Project Results

Having the vendor at the elbow for support was super helpful. When we took the support away, our...

Jul 2020
 Helpful

 or  to see details.

CMIO

Relationship

We worked with Divurgent through COVID-19, and they were very helpful. Their people were working...

Jul 2020
 Helpful

 or  to see details.

CMIO

People and Knowledge

The quality of Divurgent's staff members and consultants is excellent. We have had a couple of...

Jul 2020
 Helpful

 or  to see details.

CMIO

Relationship

Divurgent will talk to us if someone isn't fitting our needs. Changing consultants isn't a big deal....

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

We have had a positive experience with Divurgent. The leadership team is really engaged, responsive,...

Jul 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

The vendor has very good analytics, and they do a very good job of reporting off of what they have...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations

Go-live support is a different service in terms of tangible outcomes, so it wasn’t fully Divurgent’s...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Project Results

Divurgent is very good technically. We send the vendor dirty files, and the vendor puts those dirty...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Divurgent has had their challenges, but overall, the vendor has been excellent to work with. In...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Divurgent was very proactive and responsive in regard to the COVID-19 crisis. We couldn't have done...

Jun 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Our primary challenge with the quality of Divurgent's staff was with the organizational policies...

Jun 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Some of the tools that Divurgent provided after the go-live were extremely beneficial, but those...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

We had a couple of Divurgent's executives on-site, and they participated in the project. The biggest...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Divurgent definitely drove tangible outcomes just with the post-go-live tools. They also use those...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations

There was leadership support during our go-live. We had a direct link and contact information to...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

Divurgent was about as consistent as we could expect in meeting our expectations. Divurgent wasn't...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

Several people from Divurgent came to help with our go-live. Some people certainly stood out, and...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

We had to pay for Divurgent's resources while we were training them. The training helped Divurgent's...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Project Results

I think we had tangible outcomes. Divurgent was pretty good about giving us survey results. They...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We have been working with Divurgent for several years, and they are the most consistent firm for...

Jan 2020
 Helpful

 or  to see details.

CMIO

People and Knowledge

For our go-live cycle, we were flooded with at-the-elbow support and physician support. The quality...

Dec 2019
 Helpful

 or  to see details.

CMIO

People and Knowledge

I don’t know what Divurgent does for their methodology, but the vendor is just more knowledgeable...

Dec 2019
 Helpful

 or  to see details.

CMIO

Tools and Methodology

Not everyone works out. The vendor gets providers to do assessments of the at-the-elbow support, so...

Dec 2019
 Helpful

 or  to see details.

CMIO

Other Observations

Divurgent was easy to work with. They were flexible and modified their plans based on our needs,...

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

When we brought in hundreds of people, we were bound to get a few who didn't work out, and I don't...

Oct 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Divurgent's biggest success was how organized they were at obtaining, scheduling, and rerouting...

Oct 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Divurgent has a good understanding of best practices, and they know what the ratio of people to...

Oct 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

When we brought in hundreds of people, we were bound to get a few who didn't work out, and I don't...

Oct 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

When we did the orientation, it was difficult getting everyone into it. I don't think everybody went...

Oct 2019
 Helpful

 or  to see details.

CIO

Relationship

We used many resources from Divurgent, including physicians who helped with our go-live support....

Oct 2019
 Helpful

 or  to see details.

CIO

People and Knowledge

Divurgent won the RFP out of several vendors because they showed that they could handle a high...

Oct 2019
 Helpful

 or  to see details.

CIO

Project Results

The only thing that can be a challenge is dealing with how spread out our organization is and...

Oct 2019
 Helpful

 or  to see details.

CIO

Project Results

Divurgent had some really good expertise in terms of knowledge about Epic. We got some really good...

May 2019
 Helpful

 or  to see details.

CNO

Other Observations

Some of the project managers were fantastic but didn’t have a clinical background. If they had more...

Jan 2019
 Helpful

 or  to see details.

CNO

ROI and Cost

Divurgent was mostly able to pair us with people that I felt were worth the money. I don’t think we...

Jan 2019
 Helpful

 or  to see details.

CNO

People and Knowledge

The project management by Divurgent was great. They were able to take over the daily management and...

Jan 2019
 Helpful

 or  to see details.

CNO

People and Knowledge

Divurgent met our expectations overall. Some of their people exceeded our expectations.

Jan 2019
 Helpful

 or  to see details.

CNO

Project Results

We were able to send some of the people from Divurgent to help struggling doctors. I could trust...

Jan 2019
 Helpful

 or  to see details.

CNO

Project Results

Divurgent had great project management and training. When we went through our go-live, we could...

Jan 2019
 Helpful

 or  to see details.

CNO

Tools and Methodology

When we are bringing in many people, there is very little time to orient them because it is very...

Jan 2019
 Helpful

 or  to see details.

CNO

Lessons Learned

It is very expensive to bring in consultants. If I were to do things over again, I would want to...

Jan 2019
 Helpful

 or  to see details.

CMIO

People and Knowledge

Divurgent brought in a good team of people. The vendor orchestrated everything very well, and they...

Nov 2018
 Helpful

 or  to see details.

CMIO

Tools and Methodology

Divurgent brought in a bunch of physicians and other resources to support our front desk and other...

Nov 2018
 Helpful

 or  to see details.

CMIO

Lessons Learned

I don’t have any particular recommendations for other providers. Providers just have to develop...

Nov 2018
 Helpful

 or  to see details.

Manager

Project Results

We worked with Divurgent a little bit when we switched to Epic. Our team brought them in to work on...

Nov 2018
 Helpful

 or  to see details.

Manager

Other Observations

We had several challenges with Divurgent. A lot of the resources didn’t stay for long. Many of them...

Nov 2018
 Helpful

 or  to see details.

Manager

Other Observations

Everybody’s build or workflow in an EMR can be very different. Divurgent was great for the...

Nov 2018
 Helpful

 or  to see details.

CMIO

People and Knowledge

The at-the-elbow support staff was very knowledgeable of all the workflows and with Epic in general....

Nov 2018
 Helpful

 or  to see details.

CMIO

Tools and Methodology

Divurgent has very good reporting. They have very good metrics, and that is one of their strengths....

Nov 2018
 Helpful

 or  to see details.

CMIO

Project Results

Divurgent is wonderful as a managed services company and for at-the-elbow support. They have trained...

Nov 2018
 Helpful

 or  to see details.

Director

Relationship

Divurgent wasn't pushy like Accenture or Deloitte. They were very collaborative, and we created a...

Nov 2018
 Helpful

 or  to see details.

Director

People and Knowledge

We had one project where we felt that Divurgent didn’t deliver during a go-live. About 10% of the...

Jun 2018
 Helpful

 or  to see details.

CIO

Project Results

Divurgent prepared all of our training schedules prior to the go-live. They credentialed all of...

Jun 2018
 Helpful

 or  to see details.

CIO

Project Results

We brought hundreds of consultants on board. There are always issues when working with that many...

Jun 2018
 Helpful

 or  to see details.

CIO

Relationship

Divurgent’s presence during the go-live was very good. We had some of their executives here to make...

Jun 2018
 Helpful

 or  to see details.

CMIO

People and Knowledge

Divurgent was great. They brought a lot of people here, and their leadership team was really strong....

Apr 2018
 Helpful

 or  to see details.

CMIO

Tools and Methodology

Divurgent did a great job. They had good tools to organize and deploy their people, and they were...

Apr 2018
 Helpful

 or  to see details.

CMIO

Project Results

Divurgent was an excellent partner in helping us during the go-live. They were reliable in...

Apr 2018
 Helpful

 or  to see details.

CIO

ROI and Cost

Divurgent did a pretty good job of trying to control costs, especially when we felt like we weren't...

Apr 2018
 Helpful

 or  to see details.

CIO

People and Knowledge

We spent a lot of money on Divurgent's services, so I had high expectations for the at-the-elbow...

Apr 2018
 Helpful

 or  to see details.

CIO

Other Observations

Divurgent did a great job of hitting deadlines and being timely. I would give them a perfect score...

Apr 2018
 Helpful

 or  to see details.

CIO

Tools and Methodology

Divurgent didn't do a great job of managing their personnel. There were times when they would say...

Apr 2018
 Helpful

 or  to see details.

CIO

Project Results

I wasn't happy with Divurgent during our go-lives. We spent so much money on them, and in return, we...

Apr 2018
 Helpful

 or  to see details.

CIO

Tools and Methodology

For our hospital go-live, Divurgent learned a lot about our organization. Divurgent is more...

Apr 2018
 Helpful

 or  to see details.

CIO

Other Observations

During the go-live of our hospitals, we did check-ins with each of our sites to see how people were...

Apr 2018
 Helpful

 or  to see details.

CIO

Project Results

Our engagement with Divurgent went really well. I got really good, strong feedback. We contacted...

Mar 2018
 Helpful

 or  to see details.

CIO

Project Results

Divurgent really met our needs. They helped our doctors personalize the system as much as possible....

Mar 2018
 Helpful

 or  to see details.

CIO

Project Results

Our physicians felt so much better after working with Divurgent. People still come up to me and...

Mar 2018
 Helpful

 or  to see details.

CIO

Project Results

Divurgent created and organized a help desk program for us. I didn't have to do it. They also...

Mar 2018
 Helpful

 or  to see details.

CIO

People and Knowledge

Divurgent's executives were very involved. They called me daily, and I got status updates every...

Mar 2018
 Helpful

 or  to see details.

CIO

Project Results

Divurgent met my expectations in terms of logistics. They seemed to have a good handle on things. I...

Mar 2018
 Helpful

 or  to see details.

CIO

Project Results

Divurgent did a pretty good job of supporting our physicians. We didn't really hear any complaints....

Mar 2018
 Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

Divurgent provided at-the-elbow support for our Epic implementation. Most of the resources were...

Mar 2018
 Helpful

 or  to see details.

Manager

People and Knowledge

Divurgent did a great job. Their leaders were very experienced. If we had an issue with a resource,...

Dec 2017
 Helpful

 or  to see details.

Manager

Tools and Methodology

Divurgent had a great survey tool that helped us see how things were going. That tool enabled us to...

Dec 2017
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF