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Fusion Narrate Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
The support from Dolbey for Fusion Narrate is the best support I have received. If we need anything,...
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Manager
Functionality and Upgrades
Setting up users is easy with Fusion Narrate. I can get pathologists set up fairly quickly using the...
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Manager
Other Observations & Comments
Sometimes Fusion Narrate has issues hearing our physicians when they say numbers. I don't know...
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CEO/President
Win/Loss - Why they were selected (by current clients)
We considered a few of the other larger players in the market, and they are all comparable to...
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CEO/President
Functionality and Upgrades
Dolbey was willing to train with the physicians. The flexibility that they offered was fantastic and...
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CEO/President
Interfacing and Integration
Dolbey does very well supporting our integration goals. They were vendor agnostic and correct when...
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CEO/President
Sales and Contracting
We have mainly dealt with Dolbey’s sales team, and that team has been great. The team members...
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CEO/President
Future Outlook
I see our satisfaction staying the same with the system over the next 12 months. Fusion Narrate just...
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CEO/President
Functionality and Upgrades
Sometimes we think we have to go with one of the big players to get the medical focus from a product...
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Director
Service and Support
The vendor is very helpful. Our local sales representative is really outstanding in particular. We...
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Director
Other Observations & Comments
A true medical version is what I would like to see. If we had a medical release of Fusion Narrate,...
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Director
Functionality and Upgrades
The product is limited and not quite as good as the gold standard. The system does what the vendor...
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Physician
Functionality and Upgrades
Dolbey is very good. I am not computer literate, and my use of the system is good. I like to...
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Physician
Service and Support
The product doesn't understand my voice sometimes, and I have to go back and fix things. We had some...
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Physician
Functionality and Upgrades
Fusion Narrate has been a good dictation system. I have worked on other systems and find this...
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Manager
Lessons Learned
If more doctors would use the system, it would be so much more valuable to our product line. The few...
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Physician
Functionality and Upgrades
The only problem I have with this product is that sometimes it lags behind when I am speaking. That...
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COO
Service and Support
We selected the system for a couple of reasons. One reason was the price point, and another was the...
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COO
Functionality and Upgrades
The system makes things easier for the physicians. It is nice but not essential. I am very pleased...
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COO
Service and Support
It is very easy to get ahold of Dolbey. They are very helpful; that may be one of their strongest...
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COO
Functionality and Upgrades
Getting the system off the ground was a pretty seamless process. We didn't give the system to every...
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COO
Functionality and Upgrades
What we have built within Fusion Narrate is pretty efficient even without voice recognition. But we...
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CIO
Service and Support
Fusion Narrate has been really good. The vendor is very eager to help us and ensure that our...
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CIO
Functionality and Upgrades
I feel like Fusion Narrate isn't inherently as polished and functional as the system we had prior to...
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Nurse
ROI / Cost (care and feeding)
Fusion Narrate is kind of pricy. It could be cheaper.
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Nurse
Functionality and Upgrades
Fusion Narrate is one of the best programs that we have in terms of ease of use. It has been great....
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Nurse
Service and Support
The quality of the support is awesome. Dolbey is responsive when we submit requests for products....
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Director
Service and Support
Off the top of my head, I couldn't say that I have things that I want Dolbey to add or improve. With...
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Director
Functionality and Upgrades
It takes a couple of hours to get a physician comfortable with the system. New users go through a...
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Director
Other Observations & Comments
The front end of the system is better because the reports are done faster by the physicians. There...
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Director
Other Observations & Comments
We have some ER physicians that work only once or twice per month. So we have to pay a license for...
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Nurse
Service and Support
Our experience has been great. The vendor has been receptive when we have had issues. If someone...
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Nurse
ROI / Cost (care and feeding)
Most of the things I have heard from the physicians have been pretty complimentary. They compare the...
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Nurse
Functionality and Upgrades
As the technology gets better, it tries to put everything in context. The system learns voices as...
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Analyst/Coordinator
Functionality and Upgrades
As far as I know, our experience is going well. I haven't heard any of the providers complain. The...
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Analyst/Coordinator
Functionality and Upgrades
A couple of microphones have had to be replaced in the years that we have had the system. At one...
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Analyst/Coordinator
Functionality and Upgrades
Fusion Narrate works as advertised. I still feel that it is better than the industry standard, which...
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Analyst/Coordinator
Functionality and Upgrades
Fusion Narrate is just a really easy product. I am not an end user, but I find Fusion Narrate...
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Analyst/Coordinator
Service and Support
The support is pretty solid. If there is something we are wanting to do, Dolbey is pretty damn good...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Charging for every little thing is a big one for me; it is kind of a pet peeve. With Dolbey, we pay...
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Analyst/Coordinator
Implementation and Training
Dolbey basically onboards our people for us. Every time we sign someone else new, Dolbey does a...
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Analyst/Coordinator
Service and Support
Dolbey sends us a report either every month or every quarter that shows who is using the system and...
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Analyst/Coordinator
Service and Support
Our sales representative is very attentive and always quick to help when we need to onboard someone....
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Manager
Functionality and Upgrades
For the most part, Fusion Narrate is working really well. I only really get complaints or concerns...
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Manager
Functionality and Upgrades
We tend to have a lot of issues with the system because our EMR is cloud based, and when our EMR...
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Manager
Lessons Learned
We don’t really have accent issues, but we do have voice pattern issues. We have some providers that...
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Manager
Technology
Fusion Narrate is even better than Fusion Expert. It is a great voice recognition product that is...
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Manager
Other Observations & Comments
Dolbey should continue to work on the recognition. It is so much better than it was previously, but...
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Manager
Service and Support
When we first implemented the program, there were some glitches between our computer system and the...
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Physician
Functionality and Upgrades
I like Fusion Narrate better than the Dragon platform. Fusion Narrate picks up on the wording a lot...
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Physician
Functionality and Upgrades
The solution has brought tremendous improvements to our workflow efficiency. Fusion Narrate works...
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Physician
Service and Support
I have had to reach out to the vendor quite a bit to help me work through an EMR upgrade. We still...
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Manager
Interfacing and Integration
Fusion Narrate works really well with our EHR. Our previous system did not.
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Manager
Implementation and Training
Dolbey did a great job with our implementation. It was seamless and very uneventful.
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Manager
Functionality and Upgrades
All our providers like Fusion Narrate. I visit with them regularly, and they all say that they don’t...
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Manager
Relationship
I like that every so often, the doctors get correspondence from Dolbey that reviews ways to help the...
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Manager
ROI / Cost (care and feeding)
I like the price point offered by Dolbey. The system is very affordable. I have never felt...
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Manager
Functionality and Upgrades
Fusion Narrate recognizes the big words that pathologists use. Each doctor is able to customize the...
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Manager
Functionality and Upgrades
My doctors are very picky with formats, and some of my doctors don't like that Fusion Narrate...
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Manager
Service and Support
Dolbey's support has been great. They are responsive to any issues that arise, and they are very...
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Manager
Technology
My predecessor purchased Dolbey's product, and it hasn't really been embraced by the staff here....
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CEO/President
Relationship
Comparing Dolbey to other vendors, they are substantially cheaper. They reach out to all of the new...
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CEO/President
Implementation and Training
The implementation and training from Dolbey are very hands on and very white glove. Dolbey...
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CEO/President
Technology
We have our own EMR, and Fusion Narrate dives directly into our EMR and just loads up with the...
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CEO/President
Service and Support
During the COVID-19 crisis, I don’t know whether there was anything in particular that Dolbey had to...
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CEO/President
Interfacing and Integration
Fusion Narrate is fully integrated. We should have every one of our physicians and nurse...
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CEO/President
Service and Support
Fusion Narrate doesn’t have much support unless one of the microphones breaks. The system goes down...
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Analyst/Coordinator
Other Observations & Comments
A piece of hardware we use went bad, and we had to pay for the repairs, which we thought would be...
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Analyst/Coordinator
Service and Support
I really like the product. Dolbey has astounding service. Any time we have an issue, the support...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We were able to eliminate a position because of Dolbey. That wasn't good for the person that had to...
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