Fusion Narrate
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Service and Support
One of my favorite things about Fusion Narrate is that Dolbey’s support is excellent. The vendor is...
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Functionality and Upgrades
Voice recognition software in general is just like using Siri or Alexa. Voice recognition software...
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Service and Support
Dolbey is proactive, and they really help us. The vendor also does a good job of training us.
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Interfacing and Integration
Everything in Fusion Narrate interfaces like it is supposed to. We are working on a new interface...
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Service and Support
Dolbey has excellent customer support. I have been very happy with the vendor and have been on good...
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Implementation and Training
When we got Fusion Narrate, there was a quick introduction video that actually showed some good...
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Functionality and Upgrades
Our providers really took advantage of Fusion Narrate. It was challenging for some of them, but most...
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Functionality and Upgrades
There are definitely a lot of clicks in Fusion Narrate from the providers' side, so they definitely...
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Service and Support
I am hoping that Dolbey communicates with us when they have new releases or updates. It would be...
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Lessons Learned
I would tell someone looking into Fusion Narrate that once we got everything settled in, the...
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Other Observations & Comments
Dolbey does a really good job with the product's implementation and providing feedback. The initial...
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Functionality and Upgrades
I would really like to have the ability to train Fusion Narrate. I used one of Dolbey's products at...
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Functionality and Upgrades
Fusion Narrate does a really good job with words that are specific to various specialties. The...
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Implementation and Training
I don’t know whether Fusion Narrate supports our integration goals. Fusion Narrate works well enough...
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Technology
I would like Fusion Narrate better if it weren’t in the cloud. I work in a small clinic, and I am...
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Service and Support
I don’t call Dolbey’s support team very much because Fusion Narrate works just enough for me. There...
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Other Observations & Comments
One of Dolbey’s salespeople was wonderful to work with. At one point, when I put a specific problem...
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Service and Support
Dolbey isn’t collecting any data on what I am doing to help improve outcomes. A rule-based system...
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ROI / Cost
Nobody at our practice had worked with voice recognition software before; our people had all been...
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ROI / Cost
One of our doctors stopped using Fusion Narrate because they just didn’t see much value in it. But...
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Service and Support
I don’t have any problems with Dolbey’s service. The company that sold the product to us takes good...
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Implementation and Training
The implementation process with Fusion Narrate was very good. We had a few meetings, and the vendor...
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Functionality and Upgrades
Fusion Narrate is pretty easy to use. I have only had one experience with the vendor's support team....
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ROI / Cost
Fusion Narrate helps us get our notes done quicker. When we get our notes done, then we can get...
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Functionality and Upgrades
I recommended Fusion Narrate the other day when a friend was considering purchasing another system....
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Implementation and Training
We still need to go in and look at videos, and there are a few things that we need to figure out....
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Relationship
Dolbey is always very helpful and responsive. Anytime we have issues or questions, they are there to...
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Implementation and Training
Dolbey initiates all training as long as we provide them with our providers' contact information....
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Service and Support
Regarding Dolbey’s support team, we have only had to talk to them a couple of times, and they were...
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Functionality and Upgrades
Fusion Narrate does not remember words that we use, and a lot of times, the spelling is incorrect....
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Functionality and Upgrades
Fusion Narrate is really easy to use. We just push the button, and it records. Sometimes we have to...
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Interfacing and Integration
One promise that Dolbey has not kept is that the product would be compatible with Citrix. We...
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Sales and Contracting
Dolbey does not nickel-and-dime us, and the product has functioned as advertised. The vendor’s...
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Implementation and Training
I went into the implementation with a lot of worries. I am pleased to say that I have been extremely...
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Functionality and Upgrades
I have certified multiple people in a matter of a few days of using the product, and we have had...
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Interfacing and Integration
The biggest reason that we went with the system was that it didn't matter what the system was...
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Service and Support
Dolbey's vendors and technicians go out of their way to make sure that the product is working the...
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Relationship
When we have an issue with the system, the vendor quickly puts us in contact with an engineer....
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Functionality and Upgrades
It seems like the updates that the vendor makes to Fusion Narrate aren't linked. Sometimes, things...
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Functionality and Upgrades
The only things that I have heard from providers about Fusion Narrate are positive. The ease of use...
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Service and Support
Dolbey’s support team is excellent to work with. The support people get back to me quickly and...
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ROI / Cost
Our pathologists absolutely love Fusion Narrate. I have no complaints whatsoever. The pathologists...
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Service and Support
Dolbey’s customer service is fantastic. We normally send the customer service team an email, and...
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Functionality and Upgrades
Fusion Narrate is working very well. Dolbey is very good about telling me about the cost up front....
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Service and Support
We have had a faster turnaround time for getting reports done because of Fusion Narrate, and the...
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Relationship
Dolbey is always really prompt to help with any questions. We have providers who do sometimes...
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Service and Support
When I deal with Dolbey’s support team, I am always extremely pleased with their prompt response and...
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Relationship
The vendor representative we work with is always trying to figure out new ways to implement Fusion...
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Service and Support
The vendor is willing to help us out. We have a good partnership. Anytime we have to call or get any...
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Implementation and Training
With the implementation, there is a quick URL installation, and then the system is up and running....
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Functionality and Upgrades
With integration, we didn't have to have an HL7 interface. We can click inside a dictation box and...
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Future Outlook
The vendor doesn’t really have updates because the system self-updates. I don’t see any reason why...
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Implementation and Training
We would like more self-led, video-based training that we could refer back to quickly.
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Relationship
Vendor executive involvement doesn’t happen very often, but we have had that involvement.
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Functionality and Upgrades
The main difference between Fusion Narrate and Fusion SpeechEMR is the shortcuts, and Fusion Narrate...
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Interfacing and Integration
Dolbey does a fantastic job of supporting our integration needs and making sure their tool is still...
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Other Observations & Comments
Our satisfaction with Fusion Narrate may be lower next year because we are transitioning to a new...
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Service and Support
We have never had any charges outside of our contract. Dolbey is very good with support if there are...
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Functionality and Upgrades
The biggest challenge with Fusion Narrate is it struggles with our providers who mumble, have...
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ROI / Cost
If Fusion Narrate were a product I had bought at a store, I would have returned it for a refund long...
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Other Observations & Comments
Dolbey has good people supporting a bad product. The vendor is trying to make this product work, and...
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Service and Support
The vendor's support team is good, and they are doing their best. They are very responsive, and if I...
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ROI / Cost
The system continues to be erratic and inconsistent in all aspects. Our frustrations are with the...
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Other Observations & Comments
The product has some potential, but it has been erratic. We are always fighting with recognition...
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Technology
I would give the product's design a high rating because Dolbey has the right idea of how their...
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Service and Support
Dolbey needs to work on how they resolve issues. Too many of our regular meetings are full of the...
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Functionality and Upgrades
We have some providers that aren't exactly on board with Fusion Narrate. I think that is just due to...
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Relationship
The vendor has been involved in a couple of projects for us recently. I am always very happy to work...
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Functionality and Upgrades
I rate the system a little lower on ease of use just because on the physician side, they...
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Future Outlook
I am hoping to see my satisfaction increase a year from now. I hope to see the interfaces we are...
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Service and Support
We never have issues getting a hold of the support teams, and we usually get an immediate resolution...
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Implementation and Training
After a few years, we don't really need any training, but if I needed it, I know I would get it from...
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Service and Support
If I do have a problem, and this isn't very often, I can just reach out and the people at one level...
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Other Observations & Comments
We have an old EMR that is not on the same level as Dolbey’s technology, so some things don't work...
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Functionality and Upgrades
If I were speaking to a peer about Fusion Narrate and they wanted to go with something else, I would...
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