Fusion Narrate Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations
My satisfaction with the training is not the vendor’s fault. I'm sure the vendor would come and give...
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Value
What I do is very specific. I can't just put things into a form that I can duplicate all the time...
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Loyalty
I'm looking for some other ways to improve because I'm here for a couple of hours in the evenings...
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Product
The only thing that we have really encountered with Fusion Narrate's quality is there is a mobile...
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Culture, Relationship
Dolbey has been very flexible. We have been going back and forth on the decision-making train of...
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Product
There isn't a direct integration or customized integration with our EHR, but to the same extent,...
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Loyalty, Relationship, Product
Dictation AI and ambient listening are the new hot stuff, and Dolbey has talked about them on the...
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Value
Some of why I think that Fusion Narrate doesn't do its best to drive tangible outcomes could be...
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Operations
For training, we purchased a bulk set of hours, which we can use at our discretion. So, what we are...
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Loyalty
Fusion Narrate is not part of our long-term plans. This isn't because we don't like Dolbey; it is...
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Loyalty
When Fusion Narrate works, it is wonderful. However, when it doesn't work, it is a bit of a...
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Relationship
Dolbey is very responsive when issues are brought to them. However, they keep telling us that our...
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Operations, Value
Our end users need very little training on the system, and they can get into the system by...
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Relationship, Operations
Dolbey's support is good. The vendor is very responsive, and their training is very good. When I...
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Loyalty, Relationship, Product
When Fusion Narrate works, it is great. However, we keep having an issue where the mics stop...
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Product
Fusion Narrate is user friendly. The screen is labeled nicely so that anyone can look at it and know...
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Relationship
The best thing I like about Dolbey is their support. It is amazing, and they are on things every...
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Relationship, Product
We have had some glitches in the reporting system in Fusion Narrate, and Dolbey did take my feedback...
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Culture, Value
Dolbey doesn't charge for every little thing because they have been great at charging in terms of...
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Culture
Dolbey’s sales and support teams are really easy to work with, and they get back to us quickly.
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Culture, Value
We do a lot of license swapping, and there is a fee for that in Fusion Narrate. Also, there is...
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Operations
Dolbey will contact our providers directly about training, but a lot of times our providers don’t...
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Product
We have some providers that either don't use Fusion Narrate properly or have very heavy accents, so...
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Operations
I would tell someone looking at Fusion Narrate that it is a good product, but they have to follow...
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Loyalty, Relationship, Operations
I like Dolbey; they give us good support. However, we will be using a different solution with our...
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Relationship, Operations
We had a lot of executive involvement when we were first going live with the product. The vendor...
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Operations
The implementation was very good. The support team has been awesome as well. The turnaround time of...
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Operations, Product
Fusion Narrate is easy to use. I just click on the text box and dictate. I don't have to copy and...
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Relationship
All of our users use Fusion Narrate differently for different reasons. The great thing is that,...
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Value
If we have people go on vacation and have someone filling in, I can let someone at Dolbey know, and...
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Product
Dolbey has made a lot of the enhancements that we have wanted, and they continue to upgrade the...
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Relationship
We have a dedicated team from Dolbey who is awesome. We can email or call them directly, but if they...
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Product
Fusion Narrate is borderline idiot proof. It is pretty simple. When we go into the help menu for the...
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Culture, Relationship
Dolbey will tell us when they are putting out feature updates and when they are coming. Every now...
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Operations, Product
Fusion Narrate has always worked. It has been very dependable, there has never been an issue, and...
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Product
Fusion Narrate definitely works better than other solutions that I have been offered. Every time I...
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Operations
Dolbey offers online and in-person training. They will come to our office and do the training, and...
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Relationship, Value
We have a range of providers, but I don't think any of our providers are using Fusion Narrate nearly...
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Relationship
The vendor helps us to meet the outcomes we have pretty well. They have been very helpful. One of...
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Value
I would highly recommend Fusion Narrate, especially for LIS solutions that it is compatible with....
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Operations
We don't really notice upgrades. Dolbey just lets us know. We can read up on upgrades or not. It is...
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Relationship
All the services have been wonderful. Dolbey is very quick to respond. My wish list would be for the...
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Product
I don't really have any new technology. Everything that we have currently is new. We literally...
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Product
We are happy with what we have. Probably the only thing that I would change right now would just be...
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Operations
Sometimes Fusion Narrate doesn't necessarily pick up exactly what a user was, and we have to go in...
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Operations, Value
The implementation for Fusion Narrate was very smooth. I had a window where I could build stuff in...
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Relationship
Dolbey’s support takes a bit. We have to go to Dolbey to put in a ticket, and then we have to wait...
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Product
I would just like to see the recognition be a bit better and smarter so that the doctors don't have...
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Relationship
Dolbey is 100% proactive. I have never had a problem that they couldn't help with or recommend...
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Product
There is a window for improvement, but Fusion Narrate works really well. And the quality of the...
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Relationship
As soon as I put a ticket into Dolbey's support, I'm called by someone who actually knows their job...
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Relationship
Dolbey works with us really well. I feel like I'm not just a number. I'm a person, and Dolbey is...
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Product
Fusion Narrate is a great, solid product and works very reliably,
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Product
Fusion Narrate has a technical glitch in it that keeps the screen active. In healthcare, we are...
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Operations
In dealing with Dolbey’s implementation staff, it is very important that customers keep their...
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Relationship
Dolbey has provided excellent voice recognition software for our facility. Their software is easily...
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Loyalty, Value
Fusion Narrate is economical and works okay for the cost. The solution has done its purpose for the...
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Loyalty, Relationship
I like Dolbey. They always get things up very quickly if we need to, and I can get results quickly....
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Product
I don’t know whether Fusion Narrate has had any upgrades. I haven’t seen anything, so if Dolbey is...
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Loyalty, Operations
I wouldn't trade Fusion Narrate for anything else out there. We originally had transcriptionists,...
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Product
Fusion Narrate needs better functioning in defining individual words and phrases. I have found that...
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Relationship
I love that Dolby's support team is excellent. They are always on top of the issues and concerns we...
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Culture, Relationship
The vendor has a disconnect in their communication. They have a support team, and they also have...
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Product
Fusion Narrate always seems to have updates and patches, just like any other software. Some are...
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Product
The product is kind of like a cloud-based solution. I know the data travels from a local application...
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Product
Fusion Narrate does struggle with some accents but not all the time. It also struggles with the...
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Product
The thing customers need to be cautious with is the product's general speech recognition and the...
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Relationship
Dolbey has been really responsive whenever I have had issues or problems or have needed things. I...
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Product, Value
The product saves me a lot of time, and time is my commodity. Essentially, Fusion Narrate really...
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Product
Fusion Narrate’s dictation can be a little cumbersome and could use a bit of an adjustment. Having...
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Product
I'm extremely satisfied with the software. It is extremely customizable. I'm a complete nerd, so I...
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Relationship
Dolbey reached out to me when the last two versions were reaching the ends of their lives, said when...
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Operations, Value
I would buy Fusion Narrate again just because it has been stable for years and the radiologists seem...
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Product
With Fusion Narrate, the dictation can sometimes be a little funky. Before we had Dolbey do tweaks,...
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Loyalty, Product
We can use Fusion Narrate to dictate inside a browser window, and that is one main reason we have...
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Loyalty
There was one thing that Fusion Narrate couldn’t do for us. It was something weird like dictating...
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Loyalty
Fusion Narrate is not part of our long-term plans because we have to do something different.
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Operations, Value
With Fusion Narrate, we have to be willing to spend time doing things like training it. What we get...
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Culture, Loyalty
Dolbey very much keeps their promises. We are in a contract with Dolbey, and we have not seen any...
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Relationship, Operations, Product
The system is great. It is smooth and user friendly. There is a lot in Fusion Narrate we haven't...
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Product
Some of Fusion Narrate can be a little confusing until we are in the platform. We are still learning...
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Relationship
Dolbey is great with their web support. We work with everybody at Dolbey, and they get us who we...
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