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Fusion Narrate Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
KLAS Associate Engagement Partner - Kylee Bird
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Analyst/Coordinator

Dolbey's support is actually pretty good most of the time. Sometimes, I would rate it at the top of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I didn't really get a lot of training from Dolbey when I first onboarded using Fusion Narrate. I do...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Fusion Narrate has been pretty good. We don't really have any issues with the capability of the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I haven't heard of any big updates or improvements for Fusion Narrate, so I'm not really 100% sure...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

I believe I would buy Fusion Narrate again. We've had pretty good luck with it. And if anyone asked...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

Dolbey is a small vendor. The primary contact I've worked with makes sure I get connected to the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We started using Fusion Narrate with our older EHR. It was very simple to use. Providers would...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

We had a relatively small user base of Fusion Narrate. We have an outpatient department where a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I had a great relationship with someone at Dolbey, but they are no longer with the vendor. Up until...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

For Fusion Narrate, the software package is stable and consistent. We have not had variability or...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I have no issue recommending Fusion Narrate. If I were talking to a peer, my first questions would...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

At this point, we are currently in the process of investigating AI for recording meeting notes. We...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

I'm happy with Fusion Narrate. I like being able to dictate. That makes a big difference, and the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

When I've needed anything, I just send a message to our Dolbey representative, and they help me out....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Physician

The thing that has probably been the best for me with Dolbey has been the responsiveness of the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

The interface of the solution could be a little more sleek, but ultimately, it works really well. I...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I find the solution's ambient clinical interactions particularly useful. It essentially records the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Fusion Narrate is very easy for physicians to use. It never goes down. In terms of adding new...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

There were things that I had to make Dolbey understand in our setting, and I feel like they should...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

We were having issues with reliability in Fusion Narrate that Dolbey wasn’t resolving. They...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Fusion Narrate’s UI looks a little dated and is less polished than other solutions. However, once a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

There is more integration we would like to do with Fusion Narrate. Dolbey is still developing on the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

We went with Fusion Narrate as a cost-savings initiative. Our previous solution was very expensive...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CIO

Dolbey kept their promise after letting me down initially. When we started with Fusion Narrate, we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Dolbey's support is really good. Whenever we do an upgrade, the vendor will handle the majority of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

From my point of view, when I have needed support, Dolbey has been more than willing to help. The...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We have had some issues with the responsiveness of Fusion Narrate. However, I must caveat that with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Dolbey does a very good job with training. However, getting our clients, the end users, to actually...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

I like a lot of the advanced features that Fusion Narrate has. I like its overall capability to...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Dolbey's support team has been excellent. We have regular meetings with them to discuss any concerns...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Fusion Narrate has done well with basic dictation, and its cost is much lower than their other...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

I don't think that Fusion Narrate will be part of our long-term plans because we are now getting...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

For Fusion Narrate, Dolbey will actually call providers, spend time with them on the phone, and talk...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I usually call our point of contact at Dolbey. Until recently, I didn't even know there was a call...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Fusion Narrate is well priced, and the vendor is very helpful. Even with the inaccuracies with...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

Unless the vendor gets AI involved, Fusion Narrate will probably be sideswiped by all of the AI...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Our use of Fusion Narrate is going to start to drop because our providers are tapping into AI at a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Dolbey is very helpful. Fusion Narrate is one package, and it has a lot of stuff. It is a great...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Dolbey is constantly finding new ways to upgrade the solution and make things better. Dolbey sends...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The customer service people and the IT people from Dolbey are phenomenal. If we have a problem, they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

I use an AI scribe solution for my documentation. The Fusion Narrate product cannot provide...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Fusion Narrate is easy for a lot of our users to navigate. They like its functionality. The person...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

With Fusion Narrate, we have been able to build out some really good templates, and our users really...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The solution has a difficult time picking things up and learning as quickly as we think it should...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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