Fusion Narrate
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Interfacing and Integration

The biggest reason that we went with the system was that it didn't matter what the system was...

Sep 2022
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Director

Service and Support

Dolbey's vendors and technicians go out of their way to make sure that the product is working the...

Sep 2022
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Director

Relationship

When we have an issue with the system, the vendor quickly puts us in contact with an engineer....

Sep 2022
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Director

Functionality and Upgrades

It seems like the updates that the vendor makes to Fusion Narrate aren't linked. Sometimes, things...

Sep 2022
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Nurse

Functionality and Upgrades

The only things that I have heard from providers about Fusion Narrate are positive. The ease of use...

Sep 2022
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Nurse

Service and Support

Dolbey’s support team is excellent to work with. The support people get back to me quickly and...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our pathologists absolutely love Fusion Narrate. I have no complaints whatsoever. The pathologists...

Jul 2022
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Analyst/Coordinator

Service and Support

Dolbey’s customer service is fantastic. We normally send the customer service team an email, and...

Jul 2022
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Director

Functionality and Upgrades

Fusion Narrate is working very well. Dolbey is very good about telling me about the cost up front....

Jul 2022
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Director

Service and Support

We have had a faster turnaround time for getting reports done because of Fusion Narrate, and the...

Jul 2022
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Analyst/Coordinator

Relationship

Dolbey is always really prompt to help with any questions. We have providers who do sometimes...

Jul 2022
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Analyst/Coordinator

Service and Support

When I deal with Dolbey’s support team, I am always extremely pleased with their prompt response and...

Jul 2022
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Manager

Relationship

The vendor representative we work with is always trying to figure out new ways to implement Fusion...

Jun 2022
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Manager

Service and Support

The vendor is willing to help us out. We have a good partnership. Anytime we have to call or get any...

Jun 2022
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Manager

Implementation and Training

With the implementation, there is a quick URL installation, and then the system is up and running....

Jun 2022
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Manager

Functionality and Upgrades

With integration, we didn't have to have an HL7 interface. We can click inside a dictation box and...

Jun 2022
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Manager

Future Outlook

The vendor doesn’t really have updates because the system self-updates. I don’t see any reason why...

Jun 2022
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Manager

Implementation and Training

We would like more self-led, video-based training that we could refer back to quickly.

Jun 2022
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Manager

Relationship

Vendor executive involvement doesn’t happen very often, but we have had that involvement.

Jun 2022
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Manager

Functionality and Upgrades

The main difference between Fusion Narrate and Fusion SpeechEMR is the shortcuts, and Fusion Narrate...

Jun 2022
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Manager

Interfacing and Integration

Dolbey does a fantastic job of supporting our integration needs and making sure their tool is still...

Jun 2022
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Manager

Other Observations & Comments

Our satisfaction with Fusion Narrate may be lower next year because we are transitioning to a new...

Jun 2022
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Manager

Service and Support

We have never had any charges outside of our contract. Dolbey is very good with support if there are...

Jun 2022
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Manager

Functionality and Upgrades

The biggest challenge with Fusion Narrate is it struggles with our providers who mumble, have...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

If Fusion Narrate were a product I had bought at a store, I would have returned it for a refund long...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

Dolbey has good people supporting a bad product. The vendor is trying to make this product work, and...

Jun 2022
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Analyst/Coordinator

Service and Support

The vendor's support team is good, and they are doing their best. They are very responsive, and if I...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system continues to be erratic and inconsistent in all aspects. Our frustrations are with the...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

The product has some potential, but it has been erratic. We are always fighting with recognition...

Jun 2022
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Analyst/Coordinator

Technology

I would give the product's design a high rating because Dolbey has the right idea of how their...

Jun 2022
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Analyst/Coordinator

Service and Support

Dolbey needs to work on how they resolve issues. Too many of our regular meetings are full of the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We have some providers that aren't exactly on board with Fusion Narrate. I think that is just due to...

Apr 2022
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Director

Relationship

The vendor has been involved in a couple of projects for us recently. I am always very happy to work...

Feb 2022
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Director

Functionality and Upgrades

I rate the system a little lower on ease of use just because on the physician side, they...

Feb 2022
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Director

Future Outlook

I am hoping to see my satisfaction increase a year from now. I hope to see the interfaces we are...

Feb 2022
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Director

Service and Support

We never have issues getting a hold of the support teams, and we usually get an immediate resolution...

Feb 2022
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Physician

Implementation and Training

After a few years, we don't really need any training, but if I needed it, I know I would get it from...

Feb 2022
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Physician

Service and Support

If I do have a problem, and this isn't very often, I can just reach out and the people at one level...

Feb 2022
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Physician

Other Observations & Comments

We have an old EMR that is not on the same level as Dolbey’s technology, so some things don't work...

Feb 2022
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Physician

Functionality and Upgrades

If I were speaking to a peer about Fusion Narrate and they wanted to go with something else, I would...

Feb 2022
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Manager

Functionality and Upgrades

I have some providers who are okay with the product, but I have one provider who hates it. Some...

Jan 2022
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Manager

ROI / Cost (care and feeding)

There are some additional costs with Fusion Narrate. The product is way too expensive. If not for...

Jan 2022
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Manager

Functionality and Upgrades

Fusion Narrate is not as user friendly as it was promoted to be. The shortcuts are supposed to let...

Jan 2022
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Manager

Future Outlook

We are currently looking at other solutions. When we look for our new product to replace Fusion...

Jan 2022
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Manager

Implementation and Training

I don't know whether the problem is a lack of training. The training was very disappointing from the...

Jan 2022
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Manager

Relationship

The vendor’s proactivity is more centered around them fixing things that break. They do tell me when...

Jan 2022
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Manager

Interfacing and Integration

Fusion Narrate is mediocre at best. We don’t integrate with the product too much. We just use it to...

Jan 2022
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Physician

Functionality and Upgrades

The system is making mistakes and misinterpreting what I am saying. I haven't read a practice...

Jan 2022
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Physician

Functionality and Upgrades

I am fine with the system. In terms of actions, the system has kept the computer on, and it boots up...

Jan 2022
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Physician

Other Observations & Comments

The product is part of our long-term plans. If the doctors wanted to change systems, maybe they...

Jan 2022
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Physician

Implementation and Training

I had the chance to use another system at another hospital, and I liked it more than Fusion Narrate....

Jan 2022
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Physician

Future Outlook

My forecasted satisfaction could be a perfect score a year from now. The problems could be fixed; we...

Jan 2022
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Physician

Relationship

It would be nice to have a vendor IT person come in a few times a year to ask what we need the...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

I really like Fusion Narrate compared to the system that we were using before. Fusion Narrate is...

Dec 2021
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Analyst/Coordinator

Service and Support

Dolbey's technical support does a fantastic job. The vendor has very knowledgeable people who are...

Dec 2021
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Analyst/Coordinator

Implementation and Training

We haven't received any ongoing training from the vendor, but we can always seek out training...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The system's ease of use keeps our turnaround times down. We can get things done quickly with Fusion...

Dec 2021
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Manager

Relationship

Things are going well with Fusion Narrate. The system has very little downtime. That is great. The...

Nov 2021
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Manager

Implementation and Training

Our new employees have caught on to the solution really quickly. The vendor gave them training over...

Nov 2021
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Manager

Service and Support

Dolbey's support isn't as strong as it used to be. I think that that is because they have a new...

Nov 2021
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Manager

Functionality and Upgrades

My providers have different levels of IT experience. I have some older physicians. Fusion Narrate is...

Nov 2021
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CEO/President

Implementation and Training

We have had success with Dolbey. They have helped us convert all of our providers to Fusion Narrate...

Nov 2021
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CEO/President

Lessons Learned

I think that the key to having a successful experience with Fusion Narrate is making sure that...

Nov 2021
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CEO/President

Functionality and Upgrades

The system has memorized our providers' voices. Fusion Narrate's functionality is very good, and we...

Nov 2021
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Analyst/Coordinator

Other Observations & Comments

We have previously had a lot of trouble with implementing Fusion Narrate. Nearly all of that trouble...

Oct 2021
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Analyst/Coordinator

Implementation and Training

The support is really good. Dolbey communicates really well. When they do training, they are very...

Oct 2021
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Analyst/Coordinator

Interfacing and Integration

Our biggest issue with the product is a latency lag. Sometimes when we are dictating, the dictation...

Oct 2021
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Analyst/Coordinator

Relationship

We have a recurring call with the vendor where we discuss the issues that our facility is having...

Oct 2021
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Analyst/Coordinator

Service and Support

The system has a lot of security and deployment issues related to the fact that it is cloud based....

Oct 2021
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Analyst/Coordinator

Relationship

Dolbey is very responsive. When we get on a call with them, there are multiple Dolbey people on that...

Oct 2021
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Manager

Implementation and Training

Each time we have added a provider, the vendor has been on the ball to set up training and work with...

Oct 2021
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Manager

Service and Support

Anytime we have ever called, the vendor has been able to answer and solve our problems. Not only do...

Oct 2021
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Manager

Functionality and Upgrades

I would tell others looking at the product that it is highly versatile and customizable for...

Oct 2021
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Manager

Other Observations & Comments

The only thing I could imagine that would make the product easier for us is that when we go to...

Oct 2021
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Manager

Functionality and Upgrades

We haven't had any problems with the system. One of our new providers tried to download the program...

Oct 2021
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Manager

ROI / Cost (care and feeding)

Everything has gone well with Dolbey. I have not gotten a complaint from any physicians on downtime....

Oct 2021
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Nurse

Functionality and Upgrades

Fusion Narrate usually works as designed, but there will sometimes be a hiccup that the vendor has...

Oct 2021
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Manager

Functionality and Upgrades

I absolutely love the product. We compared multiple products before we chose Fusion Narrate. It is...

Oct 2021
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Manager

Relationship

Dolbey’s customer support and IT support have been above anything else that I have ever seen. They...

Oct 2021
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Manager

ROI / Cost (care and feeding)

Dolbey’s pricing is very up front. When we onboard a physician, and it is midyear compared to where...

Oct 2021
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Manager

Technology

Dolbey does not have strong Apple- or Mac-compatible products for certain EMRs.

Oct 2021
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Analyst/Coordinator

Service and Support

Dolbey gives us advice on what we should do in certain cases. We get updates and spreadsheets from...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

Fusion Narrate doesn't do a good job of recognizing thick accents.

Oct 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor went away from shared licenses, so now each provider requires their own license. The...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

I would like more notice about the vendor's upgrades. It may be that they are giving notice to...

Oct 2021
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Analyst/Coordinator

Relationship

We have a very good representative. They are very on top of things. That person contacts us at least...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

Some of our users like the way that they can make their own shortcuts and comments in the system....

Oct 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

Unfortunately, Dolbey charges us for every little thing. The vendor lets us know about their charges...

Oct 2021
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