Fusion Narrate Commentary
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Mac Boyter
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User Commentary

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VP/Other Executive

Product

The only thing that we have really encountered with Fusion Narrate's quality is there is a mobile...

Nov 2024
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VP/Other Executive

Culture, Relationship

Dolbey has been very flexible. We have been going back and forth on the decision-making train of...

Nov 2024
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VP/Other Executive

Product

There isn't a direct integration or customized integration with our EHR, but to the same extent,...

Nov 2024
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VP/Other Executive

Loyalty, Relationship, Product

Dictation AI and ambient listening are the new hot stuff, and Dolbey has talked about them on the...

Nov 2024
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VP/Other Executive

Value

Some of why I think that Fusion Narrate doesn't do its best to drive tangible outcomes could be...

Nov 2024
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VP/Other Executive

Operations

For training, we purchased a bulk set of hours, which we can use at our discretion. So, what we are...

Nov 2024
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VP/Other Executive

Loyalty

Fusion Narrate is not part of our long-term plans. This isn't because we don't like Dolbey; it is...

Nov 2024
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Analyst/Coordinator

Loyalty

When Fusion Narrate works, it is wonderful. However, when it doesn't work, it is a bit of a...

Nov 2024
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Analyst/Coordinator

Relationship

Dolbey is very responsive when issues are brought to them. However, they keep telling us that our...

Nov 2024
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Analyst/Coordinator

Operations, Value

Our end users need very little training on the system, and they can get into the system by...

Nov 2024
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Analyst/Coordinator

Relationship, Operations

Dolbey's support is good. The vendor is very responsive, and their training is very good. When I...

Nov 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

When Fusion Narrate works, it is great. However, we keep having an issue where the mics stop...

Nov 2024
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Manager

Product

Fusion Narrate is user friendly. The screen is labeled nicely so that anyone can look at it and know...

Nov 2024
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Manager

Relationship

The best thing I like about Dolbey is their support. It is amazing, and they are on things every...

Nov 2024
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Manager

Relationship, Product

We have had some glitches in the reporting system in Fusion Narrate, and Dolbey did take my feedback...

Nov 2024
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Manager

Culture, Value

Dolbey doesn't charge for every little thing because they have been great at charging in terms of...

Nov 2024
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Analyst/Coordinator

Culture

Dolbey’s sales and support teams are really easy to work with, and they get back to us quickly.

Nov 2024
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Analyst/Coordinator

Culture, Value

We do a lot of license swapping, and there is a fee for that in Fusion Narrate. Also, there is...

Nov 2024
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Analyst/Coordinator

Operations

Dolbey will contact our providers directly about training, but a lot of times our providers don’t...

Nov 2024
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Analyst/Coordinator

Product

We have some providers that either don't use Fusion Narrate properly or have very heavy accents, so...

Nov 2024
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Analyst/Coordinator

Operations

I would tell someone looking at Fusion Narrate that it is a good product, but they have to follow...

Nov 2024
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CIO

Loyalty, Relationship, Operations

I like Dolbey; they give us good support. However, we will be using a different solution with our...

Nov 2024
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Analyst/Coordinator

Relationship, Operations

We had a lot of executive involvement when we were first going live with the product. The vendor...

Nov 2024
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Analyst/Coordinator

Operations

The implementation was very good. The support team has been awesome as well. The turnaround time of...

Nov 2024
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Physician

Operations, Product

Fusion Narrate is easy to use. I just click on the text box and dictate. I don't have to copy and...

Nov 2024
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Analyst/Coordinator

Relationship

All of our users use Fusion Narrate differently for different reasons. The great thing is that,...

Nov 2024
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Analyst/Coordinator

Value

If we have people go on vacation and have someone filling in, I can let someone at Dolbey know, and...

Nov 2024
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Analyst/Coordinator

Product

Dolbey has made a lot of the enhancements that we have wanted, and they continue to upgrade the...

Nov 2024
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Analyst/Coordinator

Relationship

We have a dedicated team from Dolbey who is awesome. We can email or call them directly, but if they...

Nov 2024
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Analyst/Coordinator

Product

Fusion Narrate is borderline idiot proof. It is pretty simple. When we go into the help menu for the...

Nov 2024
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Analyst/Coordinator

Culture, Relationship

Dolbey will tell us when they are putting out feature updates and when they are coming. Every now...

Nov 2024
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Director

Operations, Product

Fusion Narrate has always worked. It has been very dependable, there has never been an issue, and...

Nov 2024
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Director

Product

Fusion Narrate definitely works better than other solutions that I have been offered. Every time I...

Nov 2024
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Director

Operations

Dolbey offers online and in-person training. They will come to our office and do the training, and...

Nov 2024
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Analyst/Coordinator

Relationship, Value

We have a range of providers, but I don't think any of our providers are using Fusion Narrate nearly...

Nov 2024
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Analyst/Coordinator

Relationship

The vendor helps us to meet the outcomes we have pretty well. They have been very helpful. One of...

Nov 2024
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CIO

Value

I would highly recommend Fusion Narrate, especially for LIS solutions that it is compatible with....

Sep 2024
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CIO

Operations

We don't really notice upgrades. Dolbey just lets us know. We can read up on upgrades or not. It is...

Sep 2024
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CIO

Relationship

All the services have been wonderful. Dolbey is very quick to respond. My wish list would be for the...

Sep 2024
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CIO

Product

I don't really have any new technology. Everything that we have currently is new. We literally...

Sep 2024
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CIO

Product

We are happy with what we have. Probably the only thing that I would change right now would just be...

Sep 2024
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CIO

Operations

Sometimes Fusion Narrate doesn't necessarily pick up exactly what a user was, and we have to go in...

Sep 2024
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CIO

Operations, Value

The implementation for Fusion Narrate was very smooth. I had a window where I could build stuff in...

Sep 2024
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CIO

Relationship

Dolbey’s support takes a bit. We have to go to Dolbey to put in a ticket, and then we have to wait...

Sep 2024
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CIO

Product

I would just like to see the recognition be a bit better and smarter so that the doctors don't have...

Sep 2024
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CIO

Relationship

Dolbey is 100% proactive. I have never had a problem that they couldn't help with or recommend...

Sep 2024
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CIO

Product

There is a window for improvement, but Fusion Narrate works really well. And the quality of the...

Sep 2024
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Nurse

Relationship

As soon as I put a ticket into Dolbey's support, I'm called by someone who actually knows their job...

Jul 2024
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Nurse

Relationship

Dolbey works with us really well. I feel like I'm not just a number. I'm a person, and Dolbey is...

Jul 2024
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Director

Product

Fusion Narrate is a great, solid product and works very reliably,

Jul 2024
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Director

Product

Fusion Narrate has a technical glitch in it that keeps the screen active. In healthcare, we are...

Jul 2024
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Director

Operations

In dealing with Dolbey’s implementation staff, it is very important that customers keep their...

Jul 2024
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Manager

Relationship

Dolbey has provided excellent voice recognition software for our facility. Their software is easily...

May 2024
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Manager

Loyalty, Value

Fusion Narrate is economical and works okay for the cost. The solution has done its purpose for the...

Apr 2024
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Manager

Loyalty, Relationship

I like Dolbey. They always get things up very quickly if we need to, and I can get results quickly....

Apr 2024
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Manager

Product

I don’t know whether Fusion Narrate has had any upgrades. I haven’t seen anything, so if Dolbey is...

Apr 2024
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Physician

Loyalty, Operations

I wouldn't trade Fusion Narrate for anything else out there. We originally had transcriptionists,...

Mar 2024
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Physician

Product

Fusion Narrate needs better functioning in defining individual words and phrases. I have found that...

Mar 2024
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Manager

Relationship

I love that Dolby's support team is excellent. They are always on top of the issues and concerns we...

Mar 2024
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Manager

Culture, Relationship

The vendor has a disconnect in their communication. They have a support team, and they also have...

Mar 2024
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Manager

Product

Fusion Narrate always seems to have updates and patches, just like any other software. Some are...

Mar 2024
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Manager

Product

The product is kind of like a cloud-based solution. I know the data travels from a local application...

Mar 2024
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Manager

Product

Fusion Narrate does struggle with some accents but not all the time. It also struggles with the...

Mar 2024
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Manager

Product

The thing customers need to be cautious with is the product's general speech recognition and the...

Mar 2024
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Physician

Relationship

Dolbey has been really responsive whenever I have had issues or problems or have needed things. I...

Feb 2024
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Physician

Product, Value

The product saves me a lot of time, and time is my commodity. Essentially, Fusion Narrate really...

Feb 2024
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Physician

Product

Fusion Narrate’s dictation can be a little cumbersome and could use a bit of an adjustment. Having...

Feb 2024
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Physician

Product

I'm extremely satisfied with the software. It is extremely customizable. I'm a complete nerd, so I...

Feb 2024
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Manager

Relationship

Dolbey reached out to me when the last two versions were reaching the ends of their lives, said when...

Jan 2024
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Manager

Operations, Value

I would buy Fusion Narrate again just because it has been stable for years and the radiologists seem...

Jan 2024
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Manager

Product

With Fusion Narrate, the dictation can sometimes be a little funky. Before we had Dolbey do tweaks,...

Jan 2024
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Manager

Loyalty, Product

We can use Fusion Narrate to dictate inside a browser window, and that is one main reason we have...

Jan 2024
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Manager

Loyalty

There was one thing that Fusion Narrate couldn’t do for us. It was something weird like dictating...

Jan 2024
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CIO

Loyalty

Fusion Narrate is not part of our long-term plans because we have to do something different.

Jan 2024
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CIO

Operations, Value

With Fusion Narrate, we have to be willing to spend time doing things like training it. What we get...

Jan 2024
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Manager

Culture, Loyalty

Dolbey very much keeps their promises. We are in a contract with Dolbey, and we have not seen any...

Dec 2023
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Manager

Relationship, Operations, Product

The system is great. It is smooth and user friendly. There is a lot in Fusion Narrate we haven't...

Dec 2023
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Manager

Product

Some of Fusion Narrate can be a little confusing until we are in the platform. We are still learning...

Dec 2023
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Manager

Relationship

Dolbey is great with their web support. We work with everybody at Dolbey, and they get us who we...

Dec 2023
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