Fusion Narrate
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Interfacing and Integration
The biggest reason that we went with the system was that it didn't matter what the system was...
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Service and Support
Dolbey's vendors and technicians go out of their way to make sure that the product is working the...
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Relationship
When we have an issue with the system, the vendor quickly puts us in contact with an engineer....
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Functionality and Upgrades
It seems like the updates that the vendor makes to Fusion Narrate aren't linked. Sometimes, things...
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Functionality and Upgrades
The only things that I have heard from providers about Fusion Narrate are positive. The ease of use...
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Service and Support
Dolbey’s support team is excellent to work with. The support people get back to me quickly and...
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ROI / Cost (care and feeding)
Our pathologists absolutely love Fusion Narrate. I have no complaints whatsoever. The pathologists...
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Service and Support
Dolbey’s customer service is fantastic. We normally send the customer service team an email, and...
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Functionality and Upgrades
Fusion Narrate is working very well. Dolbey is very good about telling me about the cost up front....
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Service and Support
We have had a faster turnaround time for getting reports done because of Fusion Narrate, and the...
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Relationship
Dolbey is always really prompt to help with any questions. We have providers who do sometimes...
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Service and Support
When I deal with Dolbey’s support team, I am always extremely pleased with their prompt response and...
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Relationship
The vendor representative we work with is always trying to figure out new ways to implement Fusion...
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Service and Support
The vendor is willing to help us out. We have a good partnership. Anytime we have to call or get any...
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Implementation and Training
With the implementation, there is a quick URL installation, and then the system is up and running....
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Functionality and Upgrades
With integration, we didn't have to have an HL7 interface. We can click inside a dictation box and...
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Future Outlook
The vendor doesn’t really have updates because the system self-updates. I don’t see any reason why...
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Implementation and Training
We would like more self-led, video-based training that we could refer back to quickly.
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Relationship
Vendor executive involvement doesn’t happen very often, but we have had that involvement.
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Functionality and Upgrades
The main difference between Fusion Narrate and Fusion SpeechEMR is the shortcuts, and Fusion Narrate...
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Interfacing and Integration
Dolbey does a fantastic job of supporting our integration needs and making sure their tool is still...
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Other Observations & Comments
Our satisfaction with Fusion Narrate may be lower next year because we are transitioning to a new...
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Service and Support
We have never had any charges outside of our contract. Dolbey is very good with support if there are...
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Functionality and Upgrades
The biggest challenge with Fusion Narrate is it struggles with our providers who mumble, have...
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ROI / Cost (care and feeding)
If Fusion Narrate were a product I had bought at a store, I would have returned it for a refund long...
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Other Observations & Comments
Dolbey has good people supporting a bad product. The vendor is trying to make this product work, and...
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Service and Support
The vendor's support team is good, and they are doing their best. They are very responsive, and if I...
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ROI / Cost (care and feeding)
The system continues to be erratic and inconsistent in all aspects. Our frustrations are with the...
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Other Observations & Comments
The product has some potential, but it has been erratic. We are always fighting with recognition...
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Technology
I would give the product's design a high rating because Dolbey has the right idea of how their...
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Service and Support
Dolbey needs to work on how they resolve issues. Too many of our regular meetings are full of the...
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Functionality and Upgrades
We have some providers that aren't exactly on board with Fusion Narrate. I think that is just due to...
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Relationship
The vendor has been involved in a couple of projects for us recently. I am always very happy to work...
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Functionality and Upgrades
I rate the system a little lower on ease of use just because on the physician side, they...
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Future Outlook
I am hoping to see my satisfaction increase a year from now. I hope to see the interfaces we are...
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Service and Support
We never have issues getting a hold of the support teams, and we usually get an immediate resolution...
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Implementation and Training
After a few years, we don't really need any training, but if I needed it, I know I would get it from...
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Service and Support
If I do have a problem, and this isn't very often, I can just reach out and the people at one level...
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Other Observations & Comments
We have an old EMR that is not on the same level as Dolbey’s technology, so some things don't work...
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Functionality and Upgrades
If I were speaking to a peer about Fusion Narrate and they wanted to go with something else, I would...
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Functionality and Upgrades
I have some providers who are okay with the product, but I have one provider who hates it. Some...
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ROI / Cost (care and feeding)
There are some additional costs with Fusion Narrate. The product is way too expensive. If not for...
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Functionality and Upgrades
Fusion Narrate is not as user friendly as it was promoted to be. The shortcuts are supposed to let...
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Future Outlook
We are currently looking at other solutions. When we look for our new product to replace Fusion...
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Implementation and Training
I don't know whether the problem is a lack of training. The training was very disappointing from the...
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Relationship
The vendor’s proactivity is more centered around them fixing things that break. They do tell me when...
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Interfacing and Integration
Fusion Narrate is mediocre at best. We don’t integrate with the product too much. We just use it to...
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Functionality and Upgrades
The system is making mistakes and misinterpreting what I am saying. I haven't read a practice...
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Functionality and Upgrades
I am fine with the system. In terms of actions, the system has kept the computer on, and it boots up...
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Other Observations & Comments
The product is part of our long-term plans. If the doctors wanted to change systems, maybe they...
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Implementation and Training
I had the chance to use another system at another hospital, and I liked it more than Fusion Narrate....
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Future Outlook
My forecasted satisfaction could be a perfect score a year from now. The problems could be fixed; we...
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Relationship
It would be nice to have a vendor IT person come in a few times a year to ask what we need the...
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Functionality and Upgrades
I really like Fusion Narrate compared to the system that we were using before. Fusion Narrate is...
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Service and Support
Dolbey's technical support does a fantastic job. The vendor has very knowledgeable people who are...
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Implementation and Training
We haven't received any ongoing training from the vendor, but we can always seek out training...
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Functionality and Upgrades
The system's ease of use keeps our turnaround times down. We can get things done quickly with Fusion...
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Relationship
Things are going well with Fusion Narrate. The system has very little downtime. That is great. The...
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Implementation and Training
Our new employees have caught on to the solution really quickly. The vendor gave them training over...
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Service and Support
Dolbey's support isn't as strong as it used to be. I think that that is because they have a new...
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Functionality and Upgrades
My providers have different levels of IT experience. I have some older physicians. Fusion Narrate is...
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Implementation and Training
We have had success with Dolbey. They have helped us convert all of our providers to Fusion Narrate...
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Lessons Learned
I think that the key to having a successful experience with Fusion Narrate is making sure that...
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Functionality and Upgrades
The system has memorized our providers' voices. Fusion Narrate's functionality is very good, and we...
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Other Observations & Comments
We have previously had a lot of trouble with implementing Fusion Narrate. Nearly all of that trouble...
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Implementation and Training
The support is really good. Dolbey communicates really well. When they do training, they are very...
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Interfacing and Integration
Our biggest issue with the product is a latency lag. Sometimes when we are dictating, the dictation...
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Relationship
We have a recurring call with the vendor where we discuss the issues that our facility is having...
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Service and Support
The system has a lot of security and deployment issues related to the fact that it is cloud based....
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Relationship
Dolbey is very responsive. When we get on a call with them, there are multiple Dolbey people on that...
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Implementation and Training
Each time we have added a provider, the vendor has been on the ball to set up training and work with...
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Service and Support
Anytime we have ever called, the vendor has been able to answer and solve our problems. Not only do...
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Functionality and Upgrades
I would tell others looking at the product that it is highly versatile and customizable for...
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Other Observations & Comments
The only thing I could imagine that would make the product easier for us is that when we go to...
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Functionality and Upgrades
We haven't had any problems with the system. One of our new providers tried to download the program...
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ROI / Cost (care and feeding)
Everything has gone well with Dolbey. I have not gotten a complaint from any physicians on downtime....
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Functionality and Upgrades
Fusion Narrate usually works as designed, but there will sometimes be a hiccup that the vendor has...
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Functionality and Upgrades
I absolutely love the product. We compared multiple products before we chose Fusion Narrate. It is...
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Relationship
Dolbey’s customer support and IT support have been above anything else that I have ever seen. They...
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ROI / Cost (care and feeding)
Dolbey’s pricing is very up front. When we onboard a physician, and it is midyear compared to where...
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Technology
Dolbey does not have strong Apple- or Mac-compatible products for certain EMRs.
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Service and Support
Dolbey gives us advice on what we should do in certain cases. We get updates and spreadsheets from...
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Functionality and Upgrades
Fusion Narrate doesn't do a good job of recognizing thick accents.
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ROI / Cost (care and feeding)
The vendor went away from shared licenses, so now each provider requires their own license. The...
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Functionality and Upgrades
I would like more notice about the vendor's upgrades. It may be that they are giving notice to...
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Relationship
We have a very good representative. They are very on top of things. That person contacts us at least...
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Functionality and Upgrades
Some of our users like the way that they can make their own shortcuts and comments in the system....
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ROI / Cost (care and feeding)
Unfortunately, Dolbey charges us for every little thing. The vendor lets us know about their charges...
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