Fusion Narrate Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Physician

Relationship

Dolbey has been really responsive whenever I have had issues or problems or have needed things. I...

Feb 2024
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Physician

Product, Value

The product saves me a lot of time, and time is my commodity. Essentially, Fusion Narrate really...

Feb 2024
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Physician

Product

Fusion Narrate’s dictation can be a little cumbersome and could use a bit of an adjustment. Having...

Feb 2024
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Physician

Product

I'm extremely satisfied with the software. It is extremely customizable. I'm a complete nerd, so I...

Feb 2024
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Manager

Relationship

Dolbey reached out to me when the last two versions were reaching the ends of their lives, said when...

Jan 2024
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Manager

Operations, Value

I would buy Fusion Narrate again just because it has been stable for years and the radiologists seem...

Jan 2024
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Manager

Product

With Fusion Narrate, the dictation can sometimes be a little funky. Before we had Dolbey do tweaks,...

Jan 2024
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Manager

Loyalty, Product

We can use Fusion Narrate to dictate inside a browser window, and that is one main reason we have...

Jan 2024
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Manager

Loyalty

There was one thing that Fusion Narrate couldn’t do for us. It was something weird like dictating...

Jan 2024
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CIO

Loyalty

Fusion Narrate is not part of our long-term plans because we have to do something different.

Jan 2024
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CIO

Operations, Value

With Fusion Narrate, we have to be willing to spend time doing things like training it. What we get...

Jan 2024
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Manager

Culture, Loyalty

Dolbey very much keeps their promises. We are in a contract with Dolbey, and we have not seen any...

Dec 2023
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Manager

Relationship, Operations, Product

The system is great. It is smooth and user friendly. There is a lot in Fusion Narrate we haven't...

Dec 2023
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Manager

Product

Some of Fusion Narrate can be a little confusing until we are in the platform. We are still learning...

Dec 2023
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Manager

Relationship

Dolbey is great with their web support. We work with everybody at Dolbey, and they get us who we...

Dec 2023
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Director

Relationship

The vendor's updates are one of their strengths. They are very proactive. They are very responsive...

Nov 2023
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Analyst/Coordinator

Operations

Dolbey has great support. they are happy to schedule whatever training and however many trainings we...

Nov 2023
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CEO/President

Culture

Dolbey gave me a good sense of how the product would work but did not give me the understanding of...

Oct 2023
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CEO/President

Loyalty

I looked at some of the other dictation products on the market, but Fusion Narrate was within my...

Oct 2023
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CEO/President

Relationship

Dolbey's support people have been really good at responding to questions and queries. When Dolbey is...

Oct 2023
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CEO/President

Product

Fusion Narrate has definitely helped me with my work. When I have a pile of clinical notes to do, I...

Oct 2023
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COO

Relationship, Product

Fusion Narrate does what it does. To us, it is dictation software. Dolbey added some automation...

Oct 2023
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COO

Relationship

Every once in a while, I call the customer support team, and I am stuck waiting for one person for...

Oct 2023
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COO

Loyalty, Product

Fusion Narrate does everything we need and is pretty straightforward. There are a few features the...

Oct 2023
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COO

Relationship

Dolbey is quite good when we need something; they respond quickly. There have been very few times...

Oct 2023
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COO

Value

Fusion Narrate is an expensive product, but it is very valuable and cost effective. Nobody likes...

Oct 2023
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COO

Loyalty

We have told other people to use Fusion Narrate instead of some of the other speech recognition...

Oct 2023
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COO

Product

If Fusion Narrate comes up and works, providers don't ever have an issue, but when the system...

Oct 2023
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COO

Operations

Dolbey provided us with all the tools to do the setup. They assumed we would do things and call them...

Oct 2023
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COO

Operations

For training, Dolbey set up a schedule with my latest provider, called them, set up the time, set up...

Oct 2023
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Physician

Product

I find Fusion Narrate about 80% accurate, so I need to proofread and pay attention. But it mostly...

Oct 2023
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Physician

Operations

What we received for training was very good, but we needed a bit more than what was offered. We...

Oct 2023
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Physician

Value

Fusion Narrate makes my work easier and is a good system. It is not perfect, but I don't think...

Oct 2023
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Analyst/Coordinator

Product

The issues we have with product functionality are on our end, not Dolbey’s end; their product is...

Oct 2023
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Analyst/Coordinator

Operations

The dictation in Fusion Narrate and the training have been phenomenal. Dolbey will send a follow-up...

Oct 2023
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Physician

Loyalty, Value

I looked around for a dictation system and found Fusion Narrate. Going with Fusion Narrate was the...

Oct 2023
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Physician

Relationship

I don't call Dolbey very often, but they are helpful. I work with a specific person, and they are...

Oct 2023
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Physician

Operations, Product

Fusion Narrate has a lot of functions, instructions, and commands that we can use. The system gives...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Sometimes we get a report from Dolbey about each user's dictation, what their issues were, and how...

Oct 2023
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Analyst/Coordinator

Relationship, Operations, Product

If our doctors were to hypothetically have an issue with a specific word they dictate regularly into...

Oct 2023
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Physician

Relationship, Product

I have been using Fusion Narrate, and it is pretty good. There was a glitch a few weeks ago that was...

Oct 2023
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Analyst/Coordinator

Culture, Value

Other than the standard bill that the contract originally was for, we have never been billed for...

Oct 2023
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Analyst/Coordinator

Relationship

We have never had to have Dolbey make a promise on anything other than support; the vendor keeps...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

FusionNarrate is great; we actually love it. Dolbey is proactive and tells us when they have new...

Oct 2023
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Manager

Operations

I worked with several end users while setting up the product, and they do their therapy notes in a...

Oct 2023
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Manager

Relationship

Dolbey has been pretty responsive to me when I have had an issue. We have had a few little glitches,...

Oct 2023
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Manager

Operations

The biggest problem we have had was timing in terms of when Dolbey could do the training.

Oct 2023
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Manager

Product, Value

We love Fusion Narrate and are having no issues. It is working fabulously. Right now, it is meeting...

Oct 2023
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Manager

Operations

In the beginning, we paid for some extra training with Dolbey, but they gave us some time to play...

Oct 2023
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Manager

Loyalty, Value

The driving force behind choosing Dolbey was that their product fit right into our EHR. We can see...

Oct 2023
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Manager

Culture

The initial contact with what I assume to be the sales team was incredible. It was a pleasant...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

Fusion Narrate has a lot of options. Sometimes, those options aren't straightforward, so we can't...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Fusion Narrate is pretty simple, and Dolbey keeps everything updated very well. We rely on our IT...

Oct 2023
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Analyst/Coordinator

Loyalty, Operations, Product

We had a bit of a struggle with Fusion Narrate in the beginning. It took us about a year to actually...

Oct 2023
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Analyst/Coordinator

Relationship

Dolbey's customer service has been great. When we have problems with an update, we can reach out to...

Oct 2023
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CEO/President

Product

The actual voice recognition functionality in Fusion Narrate works better than in PowerScribe....

Oct 2023
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CEO/President

Product, Value

In terms of delivering technology, the vendor has been very responsive. I like the fact that Fusion...

Oct 2023
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CEO/President

Product

I wish Fusion Narrate worked on a Mac. Its biggest weakness is it does not work on the Mac operating...

Oct 2023
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CEO/President

Product

Fusion Narrate has a feature that has pluses and minuses, mostly pluses. The feature uses the system...

Oct 2023
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CEO/President

Relationship, Product

I have gotten excellent support from the vendor, and I don't even use the product's full...

Oct 2023
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Director

Product

The vendor just upgraded to a new platform not that long ago, so some things changed, but the...

Oct 2023
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Director

Relationship

I have a contact at Dolbey who gets on the phone with any physician who is having problems, and the...

Oct 2023
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Director

Product

We built a table between Dolbey's system and another system, and it uploads the information into...

Oct 2023
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Director

Product

Sometimes the product doesn't pick up some words that I wish it would pick up, but I think that is...

Oct 2023
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Director

Relationship, Operations

Compared to other solutions I have used, Dolbey's system has great support, is a lot cheaper, and is...

Oct 2023
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Physician

Product

I like Fusion Narrate, but there are some small improvements that could be made to the solution. For...

Oct 2023
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Physician

Product

I like the versatility and customizability of Fusion Narrate. With the solution, we can do things...

Oct 2023
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Nurse

Relationship

Dolbey’s support is great. I can email their support team and have someone call me back within an...

Aug 2023
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Nurse

Operations

Dolbey’s training is excellent. Anytime I have an issue with a physician, Dolbey is the first to...

Aug 2023
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Nurse

Product

Fusion Narrate sends us recognition reports for physicians. If a provider chooses, the system will...

Aug 2023
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Nurse

Value

Fusion Narrate is awesome. It is so easy to use. My training for doctors lasts 10–15 minutes. Our...

Aug 2023
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Analyst/Coordinator

Relationship

We have loved Fusion Narrate since we got it. Our pathologists also really love the system. Dolbey’s...

Aug 2023
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Director

Operations, Value

Fusion Narrate just works. We implemented the product at the request of our providers, and they are...

Jul 2023
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Director

Relationship

We were told there would be a regular review of issues with the system and that Dolbey would give us...

Jul 2023
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Manager

Relationship

We are receiving great support from Dolbey. Their leaders have been very involved and very helpful.

Jun 2023
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Manager

Operations

The vendor was very good at working with our providers' schedules, and our providers were able to...

Jun 2023
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Manager

Relationship, Product

There were some struggles with interoperability in Fusion Narrate, but they were not necessarily...

Jun 2023
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Manager

Operations, Product

The system wasn't very good at capturing things, and it struggled to learn some of our providers'...

Jun 2023
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