Fusion Narrate Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
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User Commentary
Relationship
The thing that has probably been the best for me with Dolbey has been the responsiveness of the...
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Product
The interface of the solution could be a little more sleek, but ultimately, it works really well. I...
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Product
I find the solution's ambient clinical interactions particularly useful. It essentially records the...
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Relationship, Product
Fusion Narrate is very easy for physicians to use. It never goes down. In terms of adding new...
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Operations
There were things that I had to make Dolbey understand in our setting, and I feel like they should...
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Relationship
We were having issues with reliability in Fusion Narrate that Dolbey wasn’t resolving. They...
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Product
Fusion Narrate’s UI looks a little dated and is less polished than other solutions. However, once a...
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Product
There is more integration we would like to do with Fusion Narrate. Dolbey is still developing on the...
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Loyalty, Value
We went with Fusion Narrate as a cost-savings initiative. Our previous solution was very expensive...
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Relationship
Dolbey kept their promise after letting me down initially. When we started with Fusion Narrate, we...
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Relationship
Dolbey's support is really good. Whenever we do an upgrade, the vendor will handle the majority of...
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Relationship, Product
From my point of view, when I have needed support, Dolbey has been more than willing to help. The...
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Relationship
We have had some issues with the responsiveness of Fusion Narrate. However, I must caveat that with...
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Loyalty, Operations
Dolbey does a very good job with training. However, getting our clients, the end users, to actually...
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Relationship, Product
I like a lot of the advanced features that Fusion Narrate has. I like its overall capability to...
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Relationship
Dolbey's support team has been excellent. We have regular meetings with them to discuss any concerns...
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Value
Fusion Narrate has done well with basic dictation, and its cost is much lower than their other...
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Loyalty
I don't think that Fusion Narrate will be part of our long-term plans because we are now getting...
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Operations
For Fusion Narrate, Dolbey will actually call providers, spend time with them on the phone, and talk...
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Relationship
I usually call our point of contact at Dolbey. Until recently, I didn't even know there was a call...
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Relationship, Value
Fusion Narrate is well priced, and the vendor is very helpful. Even with the inaccuracies with...
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Loyalty, Product
Unless the vendor gets AI involved, Fusion Narrate will probably be sideswiped by all of the AI...
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Loyalty
Our use of Fusion Narrate is going to start to drop because our providers are tapping into AI at a...
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Operations
Dolbey is very helpful. Fusion Narrate is one package, and it has a lot of stuff. It is a great...
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Relationship
Dolbey is constantly finding new ways to upgrade the solution and make things better. Dolbey sends...
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Relationship
The customer service people and the IT people from Dolbey are phenomenal. If we have a problem, they...
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Loyalty, Product
I use an AI scribe solution for my documentation. The Fusion Narrate product cannot provide...
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Operations
Fusion Narrate is easy for a lot of our users to navigate. They like its functionality. The person...
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Product
With Fusion Narrate, we have been able to build out some really good templates, and our users really...
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Product
The solution has a difficult time picking things up and learning as quickly as we think it should...
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Product, Value
Other people at the facility are using an AI-supported transcription thing, and I don't like it. I...
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Operations, Product
I have taught the system some words three or four times, but the system just never learns the...
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Operations, Product
I'm a little frustrated because at a previous job, the various buttons on the device allowed me to...
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Product
Unfortunately, the product does not work to the best of my knowledge under Linux. I don't think I...
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Operations
I'm aware that there are periodic updates and upgrades, but I don't see how they affect me very...
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Product
The one recommendation I would give to the company is that if they have a module or a cheat sheet...
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Operations, Product
The product does a good job of picking up only my voice and my instructions in a room where six...
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Product
The only thing that I'm not happy with is that it feels like the error rate in Fusion Narrate has...
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Product
Fusion Narrate works with our lab information system.
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Operations
Once a provider goes through the training, we hardly have any issues with Fusion Narrate. From a...
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Operations
Dolbey pushed portions of their product that we did not want implemented. We had to use fairly...
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Value
Dolbey offers AI, but we don't have it. It is rather expensive. I am told that it has its own...
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Product
We use Fusion Narrate to fill the gaps in our EHR platform, and it does well at integration. I like...
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Relationship
Dolbey's support is great. In fact, Dolbey is really good at being proactive.
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Loyalty
Fusion Narrate is a really good product and meets all of our needs. Fusion Narrate is doing what it...
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Loyalty
The doctors that are still currently using Fusion Narrate are the ones that tried an AI product and...
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Commentary Summary
Comment Type Breakout