Fusion Narrate
Filtered view: All
Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
I have some providers who are okay with the product, but I have one provider who hates it. Some...
Login or Create an Account to see details.
There are some additional costs with Fusion Narrate. The product is way too expensive. If not for...
Login or Create an Account to see details.
Fusion Narrate is not as user friendly as it was promoted to be. The shortcuts are supposed to let...
Login or Create an Account to see details.
We are currently looking at other solutions. When we look for our new product to replace Fusion...
Login or Create an Account to see details.
I don't know whether the problem is a lack of training. The training was very disappointing from the...
Login or Create an Account to see details.
The vendor’s proactivity is more centered around them fixing things that break. They do tell me when...
Login or Create an Account to see details.
Fusion Narrate is mediocre at best. We don’t integrate with the product too much. We just use it to...
Login or Create an Account to see details.
The system is making mistakes and misinterpreting what I am saying. I haven't read a practice...
Login or Create an Account to see details.
I am fine with the system. In terms of actions, the system has kept the computer on, and it boots up...
Login or Create an Account to see details.
The product is part of our long-term plans. If the doctors wanted to change systems, maybe they...
Login or Create an Account to see details.
I had the chance to use another system at another hospital, and I liked it more than Fusion Narrate....
Login or Create an Account to see details.
My forecasted satisfaction could be a perfect score a year from now. The problems could be fixed; we...
Login or Create an Account to see details.
It would be nice to have a vendor IT person come in a few times a year to ask what we need the...
Login or Create an Account to see details.
I really like Fusion Narrate compared to the system that we were using before. Fusion Narrate is...
Login or Create an Account to see details.
Dolbey's technical support does a fantastic job. The vendor has very knowledgeable people who are...
Login or Create an Account to see details.
We haven't received any ongoing training from the vendor, but we can always seek out training...
Login or Create an Account to see details.
The system's ease of use keeps our turnaround times down. We can get things done quickly with Fusion...
Login or Create an Account to see details.
Things are going well with Fusion Narrate. The system has very little downtime. That is great. The...
Login or Create an Account to see details.
Our new employees have caught on to the solution really quickly. The vendor gave them training over...
Login or Create an Account to see details.
Dolbey's support isn't as strong as it used to be. I think that that is because they have a new...
Login or Create an Account to see details.
My providers have different levels of IT experience. I have some older physicians. Fusion Narrate is...
Login or Create an Account to see details.
We have had success with Dolbey. They have helped us convert all of our providers to Fusion Narrate...
Login or Create an Account to see details.
I think that the key to having a successful experience with Fusion Narrate is making sure that...
Login or Create an Account to see details.
The system has memorized our providers' voices. Fusion Narrate's functionality is very good, and we...
Login or Create an Account to see details.
We have previously had a lot of trouble with implementing Fusion Narrate. Nearly all of that trouble...
Login or Create an Account to see details.
The support is really good. Dolbey communicates really well. When they do training, they are very...
Login or Create an Account to see details.
Our biggest issue with the product is a latency lag. Sometimes when we are dictating, the dictation...
Login or Create an Account to see details.
We have a recurring call with the vendor where we discuss the issues that our facility is having...
Login or Create an Account to see details.
The system has a lot of security and deployment issues related to the fact that it is cloud based....
Login or Create an Account to see details.
Dolbey is very responsive. When we get on a call with them, there are multiple Dolbey people on that...
Login or Create an Account to see details.
Each time we have added a provider, the vendor has been on the ball to set up training and work with...
Login or Create an Account to see details.
Anytime we have ever called, the vendor has been able to answer and solve our problems. Not only do...
Login or Create an Account to see details.
I would tell others looking at the product that it is highly versatile and customizable for...
Login or Create an Account to see details.
The only thing I could imagine that would make the product easier for us is that when we go to...
Login or Create an Account to see details.
We haven't had any problems with the system. One of our new providers tried to download the program...
Login or Create an Account to see details.
Everything has gone well with Dolbey. I have not gotten a complaint from any physicians on downtime....
Login or Create an Account to see details.
Fusion Narrate usually works as designed, but there will sometimes be a hiccup that the vendor has...
Login or Create an Account to see details.
I absolutely love the product. We compared multiple products before we chose Fusion Narrate. It is...
Login or Create an Account to see details.
Dolbey’s customer support and IT support have been above anything else that I have ever seen. They...
Login or Create an Account to see details.
Dolbey’s pricing is very up front. When we onboard a physician, and it is midyear compared to where...
Login or Create an Account to see details.
Dolbey does not have strong Apple- or Mac-compatible products for certain EMRs.
Login or Create an Account to see details.
Dolbey gives us advice on what we should do in certain cases. We get updates and spreadsheets from...
Login or Create an Account to see details.
Fusion Narrate doesn't do a good job of recognizing thick accents.
Login or Create an Account to see details.
The vendor went away from shared licenses, so now each provider requires their own license. The...
Login or Create an Account to see details.
I would like more notice about the vendor's upgrades. It may be that they are giving notice to...
Login or Create an Account to see details.
We have a very good representative. They are very on top of things. That person contacts us at least...
Login or Create an Account to see details.
Some of our users like the way that they can make their own shortcuts and comments in the system....
Login or Create an Account to see details.
Unfortunately, Dolbey charges us for every little thing. The vendor lets us know about their charges...
Login or Create an Account to see details.
The positive of the system is that it works. If a provider is having a problem, the vendor is pretty...
Login or Create an Account to see details.
My only real pain point is something that is common to most vendors these days. The vendor wants...
Login or Create an Account to see details.
The vendor was able to create shortcuts and short phrases for doing whatever they needed to do. The...
Login or Create an Account to see details.
If the decision were up to me, I would maybe make a different choice in systems. This system is not...
Login or Create an Account to see details.
I would like to see an improved way of communicating that doesn’t involve a microphone or a cell...
Login or Create an Account to see details.
Dolbey's customer support is excellent. They are responsive to our needs, and they resolve our...
Login or Create an Account to see details.
Our people love Fusion Narrate. There are a lot of helpful shortcuts that reduce the number of...
Login or Create an Account to see details.
I would recommend this product to others. It is simple to use, and it works very well.
Login or Create an Account to see details.
It seems like Dolbey is very honorable with what they say they will do. There are good people on...
Login or Create an Account to see details.
I don't know how Fusion Narrate could do any more than it does. It is pretty advanced for what we...
Login or Create an Account to see details.
I like Fusion Narrate, and so do our users. I haven't heard any complaints about it. My people have...
Login or Create an Account to see details.
Dolbey will set up training meetings and go through tutorials. They will usually check back with the...
Login or Create an Account to see details.
The vendor's support is great. They are very fast when we place service tickets.
Login or Create an Account to see details.
Dolbey could expand the product's vocabulary a little bit so that it is specific to different...
Login or Create an Account to see details.
During the COVID-19 pandemic, Dolbey's people couldn't come on-site for training when our physicians...
Login or Create an Account to see details.
Dolbey does a good job of pumping out upgrades as needed to help us fix some of the issues that are...
Login or Create an Account to see details.
Fusion Narrate doesn't work the way that it is promoted to work. It doesn't learn as quickly as the...
Login or Create an Account to see details.
One of the things that Fusion Narrate lacks is a decent management-reporting piece. That would allow...
Login or Create an Account to see details.
We don't have Fusion Narrate tied to any other systems. That was a thought for down the road. I need...
Login or Create an Account to see details.
Fusion Narrate is fairly easy to use. If the vendor could clean up some of the glitches that involve...
Login or Create an Account to see details.
The vendor tries to do everything that they can to quickly resolve issues. Their support is really,...
Login or Create an Account to see details.
I haven't seen anything spectacular come from Dolbey, but they aren't really pushing anything on me...
Login or Create an Account to see details.
I get the impression that Fusion Narrate used to be an older, more reliable version of a similar...
Login or Create an Account to see details.
I would recommend Fusion Narrate to others, but I would recommend it with caution. My recommendation...
Login or Create an Account to see details.
I am optimistic about our satisfaction with Fusion Narrate increasing in the future. The solution...
Login or Create an Account to see details.
We have been using the system and have had the same vendor contact since before the product was...
Login or Create an Account to see details.
The system isn't a big expense. We buy the system per license, so there is no large out-of-pocket...
Login or Create an Account to see details.
We were looking at another platform, and the providers let us know that they didn't want to move to...
Login or Create an Account to see details.
Some people would rather go through the notes and type things out themselves than use Fusion...
Login or Create an Account to see details.
If Fusion Narrate isn't broken, Dolbey doesn't call us. Even when something is wrong, we don't hear...
Login or Create an Account to see details.
We are unique. Dolbey really tried to get the solution to work and make sure it was effective with...
Login or Create an Account to see details.
Fusion Narrate is a bit more user friendly than another system for speech recognition that I have...
Login or Create an Account to see details.
We can't get reporting on our own out of the system. We have to actually reach out and put in a...
Login or Create an Account to see details.
Preferences