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Fusion Narrate Commentary
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Subject Expert
Connor Northrup
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Fusion Narrate is worth it for me because there are no other good choices.
If someone has a style similar to mine, Fusion Narrate is useful. But if they're comfortable with...
I don't know who to call when I need support. The person I’d usually call was the person who sold me...
Dolbey’s training would be better if they had training for the software to recognize specific words....
I don't know whether Dolbey has a road map. I don't know whether a road map is worth their time or...
Dolbey's support is actually pretty good most of the time. Sometimes, I would rate it at the top of...
I didn't really get a lot of training from Dolbey when I first onboarded using Fusion Narrate. I do...
Fusion Narrate has been pretty good. We don't really have any issues with the capability of the...
I haven't heard of any big updates or improvements for Fusion Narrate, so I'm not really 100% sure...
I believe I would buy Fusion Narrate again. We've had pretty good luck with it. And if anyone asked...
Dolbey is a small vendor. The primary contact I've worked with makes sure I get connected to the...
We started using Fusion Narrate with our older EHR. It was very simple to use. Providers would...
We had a relatively small user base of Fusion Narrate. We have an outpatient department where a...
I had a great relationship with someone at Dolbey, but they are no longer with the vendor. Up until...
For Fusion Narrate, the software package is stable and consistent. We have not had variability or...
I have no issue recommending Fusion Narrate. If I were talking to a peer, my first questions would...
At this point, we are currently in the process of investigating AI for recording meeting notes. We...
I'm happy with Fusion Narrate. I like being able to dictate. That makes a big difference, and the...
When I've needed anything, I just send a message to our Dolbey representative, and they help me out....
The thing that has probably been the best for me with Dolbey has been the responsiveness of the...
The interface of the solution could be a little more sleek, but ultimately, it works really well. I...
I find the solution's ambient clinical interactions particularly useful. It essentially records the...
Commentary Summary
Comment Type Breakout