Cybersecurity Is Critical in Today's Environment
Fusion Narrate
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
Dolbey gives us advice on what we should do in certain cases. We get updates and spreadsheets from...
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Analyst/Coordinator
Fusion Narrate doesn't do a good job of recognizing thick accents.
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Analyst/Coordinator
The vendor went away from shared licenses, so now each provider requires their own license. The...
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Analyst/Coordinator
I would like more notice about the vendor's upgrades. It may be that they are giving notice to...
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Analyst/Coordinator
We have a very good representative. They are very on top of things. That person contacts us at least...
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Analyst/Coordinator
Some of our users like the way that they can make their own shortcuts and comments in the system....
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Analyst/Coordinator
Unfortunately, Dolbey charges us for every little thing. The vendor lets us know about their charges...
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Director
The positive of the system is that it works. If a provider is having a problem, the vendor is pretty...
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Director
My only real pain point is something that is common to most vendors these days. The vendor wants...
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Director
The vendor was able to create shortcuts and short phrases for doing whatever they needed to do. The...
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Director
If the decision were up to me, I would maybe make a different choice in systems. This system is not...
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Director
I would like to see an improved way of communicating that doesn’t involve a microphone or a cell...
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Analyst/Coordinator
Dolbey's customer support is excellent. They are responsive to our needs, and they resolve our...
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Analyst/Coordinator
Our people love Fusion Narrate. There are a lot of helpful shortcuts that reduce the number of...
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Analyst/Coordinator
I would recommend this product to others. It is simple to use, and it works very well.
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Nurse
It seems like Dolbey is very honorable with what they say they will do. There are good people on...
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Nurse
I don't know how Fusion Narrate could do any more than it does. It is pretty advanced for what we...
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Director
I like Fusion Narrate, and so do our users. I haven't heard any complaints about it. My people have...
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Director
Dolbey will set up training meetings and go through tutorials. They will usually check back with the...
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Director
The vendor's support is great. They are very fast when we place service tickets.
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Director
Dolbey could expand the product's vocabulary a little bit so that it is specific to different...
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Manager
During the COVID-19 pandemic, Dolbey's people couldn't come on-site for training when our physicians...
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Manager
Dolbey does a good job of pumping out upgrades as needed to help us fix some of the issues that are...
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Manager
Fusion Narrate doesn't work the way that it is promoted to work. It doesn't learn as quickly as the...
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Manager
One of the things that Fusion Narrate lacks is a decent management-reporting piece. That would allow...
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Manager
We don't have Fusion Narrate tied to any other systems. That was a thought for down the road. I need...
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Manager
Fusion Narrate is fairly easy to use. If the vendor could clean up some of the glitches that involve...
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Manager
The vendor tries to do everything that they can to quickly resolve issues. Their support is really,...
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Manager
I haven't seen anything spectacular come from Dolbey, but they aren't really pushing anything on me...
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Manager
I get the impression that Fusion Narrate used to be an older, more reliable version of a similar...
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Manager
I would recommend Fusion Narrate to others, but I would recommend it with caution. My recommendation...
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Manager
I am optimistic about our satisfaction with Fusion Narrate increasing in the future. The solution...
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CIO
We have been using the system and have had the same vendor contact since before the product was...
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CIO
The system isn't a big expense. We buy the system per license, so there is no large out-of-pocket...
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CIO
We were looking at another platform, and the providers let us know that they didn't want to move to...
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Analyst/Coordinator
Some people would rather go through the notes and type things out themselves than use Fusion...
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Analyst/Coordinator
If Fusion Narrate isn't broken, Dolbey doesn't call us. Even when something is wrong, we don't hear...
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Analyst/Coordinator
We are unique. Dolbey really tried to get the solution to work and make sure it was effective with...
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Analyst/Coordinator
Fusion Narrate is a bit more user friendly than another system for speech recognition that I have...
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Analyst/Coordinator
We can't get reporting on our own out of the system. We have to actually reach out and put in a...
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Physician
We are fairly new to Fusion Narrate, and so far, things are going well. The product works nicely and...
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Physician
There is a feature in Fusion Narrate that should recognize specific words or phrases that we use...
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Manager
The support from Dolbey for Fusion Narrate is the best support I have received. If we need anything,...
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Manager
Setting up users is easy with Fusion Narrate. I can get pathologists set up fairly quickly using the...
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Manager
Sometimes Fusion Narrate has issues hearing our physicians when they say numbers. I don't know...
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CEO/President
We considered a few of the other larger players in the market, and they are all comparable to...
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CEO/President
Dolbey was willing to train with the physicians. The flexibility that they offered was fantastic and...
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CEO/President
Dolbey does very well supporting our integration goals. They were vendor agnostic and correct when...
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CEO/President
We have mainly dealt with Dolbey’s sales team, and that team has been great. The team members...
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CEO/President
I see our satisfaction staying the same with the system over the next 12 months. Fusion Narrate just...
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CEO/President
Sometimes we think we have to go with one of the big players to get the medical focus from a product...
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Director
The vendor is very helpful. Our local sales representative is really outstanding in particular. We...
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Director
A true medical version is what I would like to see. If we had a medical release of Fusion Narrate,...
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Director
The product is limited and not quite as good as the gold standard. The system does what the vendor...
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Physician
Dolbey is very good. I am not computer literate, and my use of the system is good. I like to...
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Physician
The product doesn't understand my voice sometimes, and I have to go back and fix things. We had some...
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Physician
Fusion Narrate has been a good dictation system. I have worked on other systems and find this...
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Manager
If more doctors would use the system, it would be so much more valuable to our product line. The few...
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Physician
The only problem I have with this product is that sometimes it lags behind when I am speaking. That...
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COO
We selected the system for a couple of reasons. One reason was the price point, and another was the...
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COO
The system makes things easier for the physicians. It is nice but not essential. I am very pleased...
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COO
It is very easy to get ahold of Dolbey. They are very helpful; that may be one of their strongest...
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COO
Getting the system off the ground was a pretty seamless process. We didn't give the system to every...
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COO
What we have built within Fusion Narrate is pretty efficient even without voice recognition. But we...
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CIO
Fusion Narrate has been really good. The vendor is very eager to help us and ensure that our...
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CIO
I feel like Fusion Narrate isn't inherently as polished and functional as the system we had prior to...
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Nurse
Fusion Narrate is kind of pricy. It could be cheaper.
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Nurse
Fusion Narrate is one of the best programs that we have in terms of ease of use. It has been great....
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Nurse
The quality of the support is awesome. Dolbey is responsive when we submit requests for products....
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Director
Off the top of my head, I couldn't say that I have things that I want Dolbey to add or improve. With...
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Director
It takes a couple of hours to get a physician comfortable with the system. New users go through a...
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Director
The front end of the system is better because the reports are done faster by the physicians. There...
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Director
We have some ER physicians that work only once or twice per month. So we have to pay a license for...
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Nurse
Our experience has been great. The vendor has been receptive when we have had issues. If someone...
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Nurse
Most of the things I have heard from the physicians have been pretty complimentary. They compare the...
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Nurse
As the technology gets better, it tries to put everything in context. The system learns voices as...
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