Fusion Narrate
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
The vendor doesn’t really have updates because the system self-updates. I don’t see any reason why...
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We would like more self-led, video-based training that we could refer back to quickly.
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Vendor executive involvement doesn’t happen very often, but we have had that involvement.
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The main difference between Fusion Narrate and Fusion SpeechEMR is the shortcuts, and Fusion Narrate...
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Dolbey does a fantastic job of supporting our integration needs and making sure their tool is still...
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Our satisfaction with Fusion Narrate may be lower next year because we are transitioning to a new...
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We have never had any charges outside of our contract. Dolbey is very good with support if there are...
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The biggest challenge with Fusion Narrate is it struggles with our providers who mumble, have...
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If Fusion Narrate were a product I had bought at a store, I would have returned it for a refund long...
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Dolbey has good people supporting a bad product. The vendor is trying to make this product work, and...
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The vendor's support team is good, and they are doing their best. They are very responsive, and if I...
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The system continues to be erratic and inconsistent in all aspects. Our frustrations are with the...
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The product has some potential, but it has been erratic. We are always fighting with recognition...
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I would give the product's design a high rating because Dolbey has the right idea of how their...
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Dolbey needs to work on how they resolve issues. Too many of our regular meetings are full of the...
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We have some providers that aren't exactly on board with Fusion Narrate. I think that is just due to...
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The vendor has been involved in a couple of projects for us recently. I am always very happy to work...
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I rate the system a little lower on ease of use just because on the physician side, they...
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I am hoping to see my satisfaction increase a year from now. I hope to see the interfaces we are...
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We never have issues getting a hold of the support teams, and we usually get an immediate resolution...
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After a few years, we don't really need any training, but if I needed it, I know I would get it from...
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If I do have a problem, and this isn't very often, I can just reach out and the people at one level...
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We have an old EMR that is not on the same level as Dolbey’s technology, so some things don't work...
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If I were speaking to a peer about Fusion Narrate and they wanted to go with something else, I would...
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I have some providers who are okay with the product, but I have one provider who hates it. Some...
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There are some additional costs with Fusion Narrate. The product is way too expensive. If not for...
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Fusion Narrate is not as user friendly as it was promoted to be. The shortcuts are supposed to let...
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We are currently looking at other solutions. When we look for our new product to replace Fusion...
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I don't know whether the problem is a lack of training. The training was very disappointing from the...
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The vendor’s proactivity is more centered around them fixing things that break. They do tell me when...
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Fusion Narrate is mediocre at best. We don’t integrate with the product too much. We just use it to...
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The system is making mistakes and misinterpreting what I am saying. I haven't read a practice...
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I am fine with the system. In terms of actions, the system has kept the computer on, and it boots up...
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The product is part of our long-term plans. If the doctors wanted to change systems, maybe they...
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I had the chance to use another system at another hospital, and I liked it more than Fusion Narrate....
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My forecasted satisfaction could be a perfect score a year from now. The problems could be fixed; we...
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It would be nice to have a vendor IT person come in a few times a year to ask what we need the...
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I really like Fusion Narrate compared to the system that we were using before. Fusion Narrate is...
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Dolbey's technical support does a fantastic job. The vendor has very knowledgeable people who are...
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We haven't received any ongoing training from the vendor, but we can always seek out training...
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The system's ease of use keeps our turnaround times down. We can get things done quickly with Fusion...
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Things are going well with Fusion Narrate. The system has very little downtime. That is great. The...
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Our new employees have caught on to the solution really quickly. The vendor gave them training over...
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Dolbey's support isn't as strong as it used to be. I think that that is because they have a new...
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My providers have different levels of IT experience. I have some older physicians. Fusion Narrate is...
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We have had success with Dolbey. They have helped us convert all of our providers to Fusion Narrate...
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I think that the key to having a successful experience with Fusion Narrate is making sure that...
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The system has memorized our providers' voices. Fusion Narrate's functionality is very good, and we...
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We have previously had a lot of trouble with implementing Fusion Narrate. Nearly all of that trouble...
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The support is really good. Dolbey communicates really well. When they do training, they are very...
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Our biggest issue with the product is a latency lag. Sometimes when we are dictating, the dictation...
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We have a recurring call with the vendor where we discuss the issues that our facility is having...
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The system has a lot of security and deployment issues related to the fact that it is cloud based....
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Dolbey is very responsive. When we get on a call with them, there are multiple Dolbey people on that...
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Each time we have added a provider, the vendor has been on the ball to set up training and work with...
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Anytime we have ever called, the vendor has been able to answer and solve our problems. Not only do...
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I would tell others looking at the product that it is highly versatile and customizable for...
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The only thing I could imagine that would make the product easier for us is that when we go to...
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We haven't had any problems with the system. One of our new providers tried to download the program...
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Everything has gone well with Dolbey. I have not gotten a complaint from any physicians on downtime....
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Fusion Narrate usually works as designed, but there will sometimes be a hiccup that the vendor has...
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I absolutely love the product. We compared multiple products before we chose Fusion Narrate. It is...
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Dolbey’s customer support and IT support have been above anything else that I have ever seen. They...
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Dolbey’s pricing is very up front. When we onboard a physician, and it is midyear compared to where...
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Dolbey does not have strong Apple- or Mac-compatible products for certain EMRs.
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Dolbey gives us advice on what we should do in certain cases. We get updates and spreadsheets from...
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Fusion Narrate doesn't do a good job of recognizing thick accents.
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The vendor went away from shared licenses, so now each provider requires their own license. The...
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I would like more notice about the vendor's upgrades. It may be that they are giving notice to...
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We have a very good representative. They are very on top of things. That person contacts us at least...
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Some of our users like the way that they can make their own shortcuts and comments in the system....
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Unfortunately, Dolbey charges us for every little thing. The vendor lets us know about their charges...
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The positive of the system is that it works. If a provider is having a problem, the vendor is pretty...
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My only real pain point is something that is common to most vendors these days. The vendor wants...
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The vendor was able to create shortcuts and short phrases for doing whatever they needed to do. The...
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If the decision were up to me, I would maybe make a different choice in systems. This system is not...
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I would like to see an improved way of communicating that doesn’t involve a microphone or a cell...
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Dolbey's customer support is excellent. They are responsive to our needs, and they resolve our...
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Our people love Fusion Narrate. There are a lot of helpful shortcuts that reduce the number of...
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I would recommend this product to others. It is simple to use, and it works very well.
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It seems like Dolbey is very honorable with what they say they will do. There are good people on...
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I don't know how Fusion Narrate could do any more than it does. It is pretty advanced for what we...
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I like Fusion Narrate, and so do our users. I haven't heard any complaints about it. My people have...
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Dolbey will set up training meetings and go through tutorials. They will usually check back with the...
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The vendor's support is great. They are very fast when we place service tickets.
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Dolbey could expand the product's vocabulary a little bit so that it is specific to different...
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During the COVID-19 pandemic, Dolbey's people couldn't come on-site for training when our physicians...
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Dolbey does a good job of pumping out upgrades as needed to help us fix some of the issues that are...
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Fusion Narrate doesn't work the way that it is promoted to work. It doesn't learn as quickly as the...
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One of the things that Fusion Narrate lacks is a decent management-reporting piece. That would allow...
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We don't have Fusion Narrate tied to any other systems. That was a thought for down the road. I need...
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Fusion Narrate is fairly easy to use. If the vendor could clean up some of the glitches that involve...
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The vendor tries to do everything that they can to quickly resolve issues. Their support is really,...
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I haven't seen anything spectacular come from Dolbey, but they aren't really pushing anything on me...
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I get the impression that Fusion Narrate used to be an older, more reliable version of a similar...
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I would recommend Fusion Narrate to others, but I would recommend it with caution. My recommendation...
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I am optimistic about our satisfaction with Fusion Narrate increasing in the future. The solution...
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