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Fusion Narrate Comments
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KLAS Research Director - Boyd Stewart
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User Commentary

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Analyst/Coordinator

Some people would rather go through the notes and type things out themselves than use Fusion...

Feb 2021
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Analyst/Coordinator

If Fusion Narrate isn't broken, Dolbey doesn't call us. Even when something is wrong, we don't hear...

Feb 2021
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Analyst/Coordinator

We are unique. Dolbey really tried to get the solution to work and make sure it was effective with...

Feb 2021
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Analyst/Coordinator

Fusion Narrate is a bit more user friendly than another system for speech recognition that I have...

Feb 2021
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Analyst/Coordinator

We can't get reporting on our own out of the system. We have to actually reach out and put in a...

Feb 2021
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Physician

We are fairly new to Fusion Narrate, and so far, things are going well. The product works nicely and...

Jan 2021
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Physician

There is a feature in Fusion Narrate that should recognize specific words or phrases that we use...

Jan 2021
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Manager

The support from Dolbey for Fusion Narrate is the best support I have received. If we need anything,...

Jan 2021
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Manager

Setting up users is easy with Fusion Narrate. I can get pathologists set up fairly quickly using the...

Jan 2021
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Manager

Sometimes Fusion Narrate has issues hearing our physicians when they say numbers. I don't know...

Jan 2021
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CEO/President

We considered a few of the other larger players in the market, and they are all comparable to...

Jan 2021
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(0)
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CEO/President

Dolbey was willing to train with the physicians. The flexibility that they offered was fantastic and...

Jan 2021
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(0)
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CEO/President

Dolbey does very well supporting our integration goals. They were vendor agnostic and correct when...

Jan 2021
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(0)
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CEO/President

We have mainly dealt with Dolbey’s sales team, and that team has been great. The team members...

Jan 2021
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CEO/President

I see our satisfaction staying the same with the system over the next 12 months. Fusion Narrate just...

Jan 2021
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CEO/President

Sometimes we think we have to go with one of the big players to get the medical focus from a product...

Jan 2021
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Director

The vendor is very helpful. Our local sales representative is really outstanding in particular. We...

Jan 2021
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Director

A true medical version is what I would like to see. If we had a medical release of Fusion Narrate,...

Jan 2021
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Director

The product is limited and not quite as good as the gold standard. The system does what the vendor...

Jan 2021
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(0)
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Physician

Dolbey is very good. I am not computer literate, and my use of the system is good. I like to...

Jan 2021
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(0)
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Physician

The product doesn't understand my voice sometimes, and I have to go back and fix things. We had some...

Jan 2021
||
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Physician

Fusion Narrate has been a good dictation system. I have worked on other systems and find this...

Jan 2021
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Manager

If more doctors would use the system, it would be so much more valuable to our product line. The few...

Jan 2021
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(0)
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Physician

The only problem I have with this product is that sometimes it lags behind when I am speaking. That...

Jan 2021
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COO

We selected the system for a couple of reasons. One reason was the price point, and another was the...

Dec 2020
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COO

The system makes things easier for the physicians. It is nice but not essential. I am very pleased...

Dec 2020
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COO

It is very easy to get ahold of Dolbey. They are very helpful; that may be one of their strongest...

Dec 2020
||
(0)
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COO

Getting the system off the ground was a pretty seamless process. We didn't give the system to every...

Dec 2020
||
(0)
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COO

What we have built within Fusion Narrate is pretty efficient even without voice recognition. But we...

Dec 2020
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(0)
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CIO

Fusion Narrate has been really good. The vendor is very eager to help us and ensure that our...

Nov 2020
||
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CIO

I feel like Fusion Narrate isn't inherently as polished and functional as the system we had prior to...

Nov 2020
||
(0)
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Nurse

Fusion Narrate is kind of pricy. It could be cheaper.

Nov 2020
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(0)
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Nurse

Fusion Narrate is one of the best programs that we have in terms of ease of use. It has been great....

Nov 2020
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(0)
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Nurse

The quality of the support is awesome. Dolbey is responsive when we submit requests for products....

Nov 2020
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(0)
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Director

Off the top of my head, I couldn't say that I have things that I want Dolbey to add or improve. With...

Nov 2020
||
(0)
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Director

It takes a couple of hours to get a physician comfortable with the system. New users go through a...

Nov 2020
||
(0)
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Director

The front end of the system is better because the reports are done faster by the physicians. There...

Nov 2020
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Director

We have some ER physicians that work only once or twice per month. So we have to pay a license for...

Nov 2020
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Nurse

Our experience has been great. The vendor has been receptive when we have had issues. If someone...

Oct 2020
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Nurse

Most of the things I have heard from the physicians have been pretty complimentary. They compare the...

Oct 2020
||
(0)
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Nurse

As the technology gets better, it tries to put everything in context. The system learns voices as...

Oct 2020
||
(0)
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Analyst/Coordinator

As far as I know, our experience is going well. I haven't heard any of the providers complain. The...

Oct 2020
||
(0)
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Analyst/Coordinator

A couple of microphones have had to be replaced in the years that we have had the system. At one...

Oct 2020
||
(0)
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Analyst/Coordinator

Fusion Narrate works as advertised. I still feel that it is better than the industry standard, which...

Oct 2020
||
(0)
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Analyst/Coordinator

Fusion Narrate is just a really easy product. I am not an end user, but I find Fusion Narrate...

Oct 2020
||
(0)
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Analyst/Coordinator

The support is pretty solid. If there is something we are wanting to do, Dolbey is pretty damn good...

Oct 2020
||
(0)
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Analyst/Coordinator

Charging for every little thing is a big one for me; it is kind of a pet peeve. With Dolbey, we pay...

Oct 2020
||
(0)
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Analyst/Coordinator

Dolbey basically onboards our people for us. Every time we sign someone else new, Dolbey does a...

Oct 2020
||
(0)
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Analyst/Coordinator

Dolbey sends us a report either every month or every quarter that shows who is using the system and...

Oct 2020
||
(0)
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Analyst/Coordinator

Our sales representative is very attentive and always quick to help when we need to onboard someone....

Oct 2020
||
(0)
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Manager

For the most part, Fusion Narrate is working really well. I only really get complaints or concerns...

Oct 2020
||
(0)
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Manager

We tend to have a lot of issues with the system because our EMR is cloud based, and when our EMR...

Oct 2020
||
(0)
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Manager

We don’t really have accent issues, but we do have voice pattern issues. We have some providers that...

Oct 2020
||
(0)
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Manager

Fusion Narrate is even better than Fusion Expert. It is a great voice recognition product that is...

Sep 2020
||
(0)
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Manager

Dolbey should continue to work on the recognition. It is so much better than it was previously, but...

Sep 2020
||
(0)
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Manager

When we first implemented the program, there were some glitches between our computer system and the...

Sep 2020
||
(0)
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Physician

I like Fusion Narrate better than the Dragon platform. Fusion Narrate picks up on the wording a lot...

Sep 2020
||
(0)
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Physician

The solution has brought tremendous improvements to our workflow efficiency. Fusion Narrate works...

Sep 2020
||
(0)
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Physician

I have had to reach out to the vendor quite a bit to help me work through an EMR upgrade. We still...

Sep 2020
||
(0)
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Manager

Fusion Narrate works really well with our EHR. Our previous system did not.

Sep 2020
||
(0)
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Manager

Dolbey did a great job with our implementation. It was seamless and very uneventful.

Sep 2020
||
(0)
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Manager

All our providers like Fusion Narrate. I visit with them regularly, and they all say that they don’t...

Sep 2020
||
(0)
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Manager

I like that every so often, the doctors get correspondence from Dolbey that reviews ways to help the...

Sep 2020
||
(0)
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Manager

I like the price point offered by Dolbey. The system is very affordable. I have never felt...

Sep 2020
||
(0)
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Manager

Fusion Narrate recognizes the big words that pathologists use. Each doctor is able to customize the...

Sep 2020
||
(0)
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Manager

My doctors are very picky with formats, and some of my doctors don't like that Fusion Narrate...

Sep 2020
||
(0)
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Manager

Dolbey's support has been great. They are responsive to any issues that arise, and they are very...

Aug 2020
||
(0)
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Manager

My predecessor purchased Dolbey's product, and it hasn't really been embraced by the staff here....

Aug 2020
||
(0)
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CEO/President

Comparing Dolbey to other vendors, they are substantially cheaper. They reach out to all of the new...

Aug 2020
||
(0)
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CEO/President

The implementation and training from Dolbey are very hands on and very white glove. Dolbey...

Aug 2020
||
(0)
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CEO/President

We have our own EMR, and Fusion Narrate dives directly into our EMR and just loads up with the...

Aug 2020
||
(0)
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CEO/President

During the COVID-19 crisis, I don’t know whether there was anything in particular that Dolbey had to...

Aug 2020
||
(0)
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CEO/President

Fusion Narrate is fully integrated. We should have every one of our physicians and nurse...

Aug 2020
||
(0)
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CEO/President

Fusion Narrate doesn’t have much support unless one of the microphones breaks. The system goes down...

Aug 2020
||
(0)
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Analyst/Coordinator

A piece of hardware we use went bad, and we had to pay for the repairs, which we thought would be...

May 2020
||
(0)
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Analyst/Coordinator

I really like the product. Dolbey has astounding service. Any time we have an issue, the support...

May 2020
||
(0)
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Analyst/Coordinator

We were able to eliminate a position because of Dolbey. That wasn't good for the person that had to...

May 2020
||
(0)
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