Fusion Narrate Comments

 
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User Commentary

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Manager

Technology

Fusion Narrate is even better than Fusion Expert. It is a great voice recognition product that is...

Sep 2020
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Manager

Other Observations & Comments

Dolbey should continue to work on the recognition. It is so much better than it was previously, but...

Sep 2020
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Manager

Service and Support

When we first implemented the program, there were some glitches between our computer system and the...

Sep 2020
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Physician

Functionality and Upgrades

I like Fusion Narrate better than the Dragon platform. Fusion Narrate picks up on the wording a lot...

Sep 2020
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Physician

Functionality and Upgrades

The solution has brought tremendous improvements to our workflow efficiency. Fusion Narrate works...

Sep 2020
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Physician

Service and Support

I have had to reach out to the vendor quite a bit to help me work through an EMR upgrade. We still...

Sep 2020
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Manager

Interfacing and Integration

Fusion Narrate works really well with our EHR. Our previous system did not.

Sep 2020
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Manager

Implementation and Training

Dolbey did a great job with our implementation. It was seamless and very uneventful.

Sep 2020
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Manager

Functionality and Upgrades

All our providers like Fusion Narrate. I visit with them regularly, and they all say that they don’t...

Sep 2020
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Manager

Relationship

I like that every so often, the doctors get correspondence from Dolbey that reviews ways to help the...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I like the price point offered by Dolbey. The system is very affordable. I have never felt...

Sep 2020
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Manager

Functionality and Upgrades

Fusion Narrate recognizes the big words that pathologists use. Each doctor is able to customize the...

Sep 2020
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Manager

Functionality and Upgrades

My doctors are very picky with formats, and some of my doctors don't like that Fusion Narrate...

Sep 2020
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Manager

Service and Support

Dolbey's support has been great. They are responsive to any issues that arise, and they are very...

Aug 2020
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Manager

Technology

My predecessor purchased Dolbey's product, and it hasn't really been embraced by the staff here....

Aug 2020
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CEO/President

Relationship

Comparing Dolbey to other vendors, they are substantially cheaper. They reach out to all of the new...

Aug 2020
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CEO/President

Implementation and Training

The implementation and training from Dolbey are very hands on and very white glove. Dolbey...

Aug 2020
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CEO/President

Technology

We have our own EMR, and Fusion Narrate dives directly into our EMR and just loads up with the...

Aug 2020
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CEO/President

Service and Support

During the COVID-19 crisis, I don’t know whether there was anything in particular that Dolbey had to...

Aug 2020
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CEO/President

Interfacing and Integration

Fusion Narrate is fully integrated. We should have every one of our physicians and nurse...

Aug 2020
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CEO/President

Service and Support

Fusion Narrate doesn’t have much support unless one of the microphones breaks. The system goes down...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

A piece of hardware we use went bad, and we had to pay for the repairs, which we thought would be...

May 2020
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Analyst/Coordinator

Service and Support

I really like the product. Dolbey has astounding service. Any time we have an issue, the support...

May 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We were able to eliminate a position because of Dolbey. That wasn't good for the person that had to...

May 2020
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Manager

Functionality and Upgrades

Some of my doctors, especially my two busiest doctors, love Fusion Narrate because of its ease of...

Jan 2020
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Manager

Technology

One of my doctors goes too quickly, so the speech recognition feature in the system doesn’t...

Jan 2020
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Manager

Functionality and Upgrades

I like Dolbey’s administration page because it allows me to go in if there is one word that always...

Jan 2020
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Director

ROI / Cost (care and feeding)

For me, Dolbey has lived up to their promises, but that is just my opinion. Some of the providers...

Nov 2019
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Director

Functionality and Upgrades

One of the things that I like about the system is that it is very user friendly. Our specialty tends...

Nov 2019
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Director

Technology

For me, the speech-to-text accuracy has never been a problem with Fusion Narrate. Occasionally,...

Nov 2019
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Director

Implementation and Training

Dolbey emails our new providers once we onboard them. Dolbey supplies accuracy optimization service,...

Nov 2019
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Director

Service and Support

Dolbey has been very good about customizing according to our needs. There are several varieties of...

Nov 2019
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Manager

Functionality and Upgrades

The doctors are independent, and they basically do their own transcription. The Dolbey system frees...

Nov 2019
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Manager

Other Observations & Comments

Dolbey's executives aren't really involved. Once we went live, we didn't really need them. On...

Nov 2019
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Manager

Future Outlook

A year from now, our happiness with the Dolbey product will remain top notch.

Nov 2019
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Physician

Implementation and Training

Dolbey's support is poor, and it is not provided on an ongoing basis unless we contract with Dolbey....

Nov 2019
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Physician

Service and Support

We would love to know whether Dolbey has new technology and executive involvement; we haven't seen...

Nov 2019
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Director

Functionality and Upgrades

The system has done very well. When we upgrade our EMR, we usually have to upgrade Fusion Narrate...

Nov 2019
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Director

Implementation and Training

Training our doctors takes no more than 15 minutes.

Nov 2019
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Director

Other Observations & Comments

Dolbey switched their platform. I am not sure that it picks up the physicians’ voices well, but it...

Nov 2019
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Director

Relationship

We get emails from Dolbey when they are going to upgrade.

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

The vendor sent out one of their people for training on the day of our go-live. I wish that person...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

I really like Fusion Narrate, and Dolbey's service is great. We have had problems come up along the...

Nov 2019
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CIO

Other Observations & Comments

Dolbey is doing everything that we need them to do right now, but I am concerned about the future...

Nov 2019
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CIO

Functionality and Upgrades

One thing in particular that Dolbey needs to improve is how the system handles numeric values. For...

Nov 2019
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CIO

ROI / Cost (care and feeding)

Fusion Narrate’s price was good compared to other solutions that we looked at. The speech...

Nov 2019
 Helpful

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CIO

Other Observations & Comments

Dolbey has a small market share in healthcare, so bigger companies don’t seem to be willing to work...

Nov 2019
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CIO

Relationship

What really stands out with Dolbey compared to pretty much every other company I have worked with is...

Nov 2019
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CIO

Service and Support

When I brought up my specific issues to Dolbey, the vendor's response was understandable but not...

Nov 2019
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Physician

Functionality and Upgrades

Fusion Narrate is part of our long-term plan. I like how it allows me to move faster. Frankly,...

Nov 2019
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Physician

Functionality and Upgrades

I like the fact that Fusion Narrate is able to recognize most of what I dictate without a lot of...

Nov 2019
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Physician

Service and Support

Dolbey has been very quick to respond when there have been technical issues. We experienced some...

Nov 2019
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Physician

Functionality and Upgrades

I wish I could do more to make Fusion Narrate even faster than it is right now. I know that there...

Nov 2019
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Physician

Relationship

Dolbey reaches out to me about once a month. They make themselves very available.

Nov 2019
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Physician

Other Observations & Comments

One of Dolbey's executives came on-site early on, and then we never saw that person again, but I...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Fusion Narrate works very well considering that we have an environment centered around a different vendor....

Nov 2019
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Analyst/Coordinator

Service and Support

We normally go to Dolbey when we want something new. That is something that I had worked on with our...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Compared to other speech systems that I have seen, Fusion Narrate is very user friendly.

Nov 2019
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Physician

Functionality and Upgrades

The Vision Click feature for Fusion Narrate is too dependent upon screen resolution. For example, I...

Nov 2019
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Physician

Functionality and Upgrades

I would like to see Dolbey continue to improve the speech-to-text accuracy within Fusion Narrate....

Nov 2019
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Physician

Functionality and Upgrades

Fusion Narrate has an issue with past tense words. It also really struggles with plural words that...

Nov 2019
 Helpful

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Physician

Functionality and Upgrades

The cloud-based function of Fusion Narrate seems helpful because the program is simple in terms of...

Nov 2019
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Physician

Functionality and Upgrades

Fusion Narrate was promoted as having some really easy things that we could do with it. The Vision...

Nov 2019
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Physician

Functionality and Upgrades

Fusion Narrate does seem to improve efficiency from my side, so I think it is useful. It is more...

Nov 2019
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Physician

Functionality and Upgrades

Fusion Narrate serves our purposes as far as I am concerned. Obviously, the ease of use and the...

Nov 2019
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Analyst/Coordinator

Service and Support

I am pretty vocal with Dolbey’s executives when it comes to the software, and they are aware of all...

Nov 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Dolbey was extremely helpful with their implementations, but we had a bit of a glitch and needed...

Nov 2019
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CIO

Functionality and Upgrades

We can use Fusion Narrative with any of our products. A provider’s setup works on all our EMRs. The...

Nov 2019
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CIO

Service and Support

Dolbey does extremely well with rolling out new technologies that meet our needs. Anytime we have an...

Nov 2019
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CIO

Functionality and Upgrades

We don't know enough about the system because I never follow up with the providers. They just hit...

Nov 2019
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CIO

Functionality and Upgrades

Right now, my providers basically all set themselves up with the system by contacting their...

Nov 2019
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CIO

ROI / Cost (care and feeding)

The system is definitely very affordable. We pay per provider; there is really no enterprise system...

Nov 2019
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CIO

Functionality and Upgrades

We have seen a huge improvement with Fusion Narrate. Issues with the setup and support functionality...

Nov 2019
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Analyst/Coordinator

Sales and Contracting

During the sales and research process, Dolbey was extremely responsive. When we had questions, they...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

During the research process, all of the products seemed to function the same. We didn't see anything...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Fusion Narrate has increased our productivity. It has been a change for our providers. They weren't...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

Dolbey has been helpful with physician adoption and onboarding. We have had someone on-site with...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

Dolbey helps us solve issues. Most of the time, we can directly contact who we need to speak with....

Nov 2019
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Analyst/Coordinator

Relationship

Every time we reach out to Dolbey, they are significantly involved and ready to respond. They are...

Nov 2019
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CMIO

Functionality and Upgrades

We have not had any complaints about the accuracy of the speech-to-text feature; the providers are...

Nov 2019
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CMIO

ROI / Cost (care and feeding)

One of the selling points and one reason why we went with Dolbey was the cost. The cost was...

Nov 2019
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CMIO

Functionality and Upgrades

The ability to build our own commands was initially very clunky with Fusion Narrate. That task was...

Nov 2019
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CMIO

Technology

I feel like Dolbey is keeping up with the rest of the industry with the product's functionality and...

Nov 2019
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CMIO

Functionality and Upgrades

We have seen a big accuracy boost in our CBO with our charge capture. No longer are we seeing...

Nov 2019
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CMIO

Other Observations & Comments

Nothing is coming to mind for areas Dolbey can improve in. There are always standard technology...

Nov 2019