Fusion Narrate
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
Dolbey’s support is great. I can email their support team and have someone call me back within an...
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Operations
Dolbey’s training is excellent. Anytime I have an issue with a physician, Dolbey is the first to...
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Product
Fusion Narrate sends us recognition reports for physicians. If a provider chooses, the system will...
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Value
Fusion Narrate is awesome. It is so easy to use. My training for doctors lasts 10–15 minutes. Our...
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Relationship
We have loved Fusion Narrate since we got it. Our pathologists also really love the system. Dolbey’s...
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Operations, Value
Fusion Narrate just works. We implemented the product at the request of our providers, and they are...
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Relationship
We were told there would be a regular review of issues with the system and that Dolbey would give us...
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Relationship
We are receiving great support from Dolbey. Their leaders have been very involved and very helpful.
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Operations
The vendor was very good at working with our providers' schedules, and our providers were able to...
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Relationship, Product
There were some struggles with interoperability in Fusion Narrate, but they were not necessarily...
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Operations, Product
The system wasn't very good at capturing things, and it struggled to learn some of our providers'...
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Relationship
Whenever I have a problem, I just email Dolbey, and I am surprised because they answer right away...
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Loyalty
If things are the same as what Dolbey is doing now, my satisfaction will remain very high 12 months...
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Relationship, Product
I would tell my friend to get Fusion Narrate because it is user friendly, Dolbey’s tech support is...
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Product
Fusion Narrate is a web-based product, so it doesn't have an engine on-site. It has a bit of a delay....
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Product
One issue that I have with the product is that if I am dictating and I want to scratch something...
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Relationship
One of my favorite things about Fusion Narrate is that Dolbey’s support is excellent. The vendor is...
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Product
Voice recognition software in general is just like using Siri or Alexa. Voice recognition software...
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Operations
Dolbey is proactive, and they really help us. The vendor also does a good job of training us.
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Loyalty, Relationship, Product
Everything in Fusion Narrate interfaces like it is supposed to. We are working on a new interface...
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Relationship
Dolbey has excellent customer support. I have been very happy with the vendor and have been on good...
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Operations
When we got Fusion Narrate, there was a quick introduction video that actually showed some good...
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Value
Our providers really took advantage of Fusion Narrate. It was challenging for some of them, but most...
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Product
There are definitely a lot of clicks in Fusion Narrate from the providers' side, so they definitely...
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Relationship
I am hoping that Dolbey communicates with us when they have new releases or updates. It would be...
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Operations
I would tell someone looking into Fusion Narrate that once we got everything settled in, the...
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Operations
Dolbey does a really good job with the product's implementation and providing feedback. The initial...
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Operations, Product
I would really like to have the ability to train Fusion Narrate. I used one of Dolbey's products at...
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Product
Fusion Narrate does a really good job with words that are specific to various specialties. The...
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Product
I don’t know whether Fusion Narrate supports our integration goals. Fusion Narrate works well enough...
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Product
I would like Fusion Narrate better if it weren’t in the cloud. I work in a small clinic, and I am...
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Relationship
I don’t call Dolbey’s support team very much because Fusion Narrate works just enough for me. There...
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Culture, Relationship
One of Dolbey’s salespeople was wonderful to work with. At one point, when I put a specific problem...
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Product
Dolbey isn’t collecting any data on what I am doing to help improve outcomes. A rule-based system...
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Value
Nobody at our practice had worked with voice recognition software before; our people had all been...
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Loyalty, Value
One of our doctors stopped using Fusion Narrate because they just didn’t see much value in it. But...
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Relationship
I don’t have any problems with Dolbey’s service. The company that sold the product to us takes good...
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Operations
The implementation process with Fusion Narrate was very good. We had a few meetings, and the vendor...
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Relationship, Operations
Fusion Narrate is pretty easy to use. I have only had one experience with the vendor's support team....
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Product, Value
Fusion Narrate helps us get our notes done quicker. When we get our notes done, then we can get...
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Loyalty, Value
I recommended Fusion Narrate the other day when a friend was considering purchasing another system....
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Operations, Value
We still need to go in and look at videos, and there are a few things that we need to figure out....
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Relationship
Dolbey is always very helpful and responsive. Anytime we have issues or questions, they are there to...
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Operations
Dolbey initiates all training as long as we provide them with our providers' contact information....
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Relationship
Regarding Dolbey’s support team, we have only had to talk to them a couple of times, and they were...
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Product
Fusion Narrate does not remember words that we use, and a lot of times, the spelling is incorrect....
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Product
Fusion Narrate is really easy to use. We just push the button, and it records. Sometimes we have to...
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Culture
One promise that Dolbey has not kept is that the product would be compatible with Citrix. We...
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Culture, Value
Dolbey does not nickel-and-dime us, and the product has functioned as advertised. The vendor’s...
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Operations
I went into the implementation with a lot of worries. I am pleased to say that I have been extremely...
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Operations, Product
I have certified multiple people in a matter of a few days of using the product, and we have had...
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Loyalty
The biggest reason that we went with the system was that it didn't matter what the system was...
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Relationship, Operations
Dolbey's vendors and technicians go out of their way to make sure that the product is working the...
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Relationship
When we have an issue with the system, the vendor quickly puts us in contact with an engineer....
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Product
It seems like the updates that the vendor makes to Fusion Narrate aren't linked. Sometimes, things...
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