Fusion Narrate
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Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
 
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User Commentary

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Manager

The vendor doesn’t really have updates because the system self-updates. I don’t see any reason why...

Jun 2022
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Manager

We would like more self-led, video-based training that we could refer back to quickly.

Jun 2022
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Manager

Vendor executive involvement doesn’t happen very often, but we have had that involvement.

Jun 2022
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Manager

The main difference between Fusion Narrate and Fusion SpeechEMR is the shortcuts, and Fusion Narrate...

Jun 2022
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Manager

Dolbey does a fantastic job of supporting our integration needs and making sure their tool is still...

Jun 2022
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Manager

Our satisfaction with Fusion Narrate may be lower next year because we are transitioning to a new...

Jun 2022
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Manager

We have never had any charges outside of our contract. Dolbey is very good with support if there are...

Jun 2022
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Manager

The biggest challenge with Fusion Narrate is it struggles with our providers who mumble, have...

Jun 2022
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Analyst/Coordinator

If Fusion Narrate were a product I had bought at a store, I would have returned it for a refund long...

Jun 2022
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Analyst/Coordinator

Dolbey has good people supporting a bad product. The vendor is trying to make this product work, and...

Jun 2022
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Analyst/Coordinator

The vendor's support team is good, and they are doing their best. They are very responsive, and if I...

Jun 2022
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Analyst/Coordinator

The system continues to be erratic and inconsistent in all aspects. Our frustrations are with the...

Jun 2022
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Analyst/Coordinator

The product has some potential, but it has been erratic. We are always fighting with recognition...

Jun 2022
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Analyst/Coordinator

I would give the product's design a high rating because Dolbey has the right idea of how their...

Jun 2022
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Analyst/Coordinator

Dolbey needs to work on how they resolve issues. Too many of our regular meetings are full of the...

Jun 2022
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Analyst/Coordinator

We have some providers that aren't exactly on board with Fusion Narrate. I think that is just due to...

Apr 2022
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Director

The vendor has been involved in a couple of projects for us recently. I am always very happy to work...

Feb 2022
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Director

I rate the system a little lower on ease of use just because on the physician side, they...

Feb 2022
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Director

I am hoping to see my satisfaction increase a year from now. I hope to see the interfaces we are...

Feb 2022
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Director

We never have issues getting a hold of the support teams, and we usually get an immediate resolution...

Feb 2022
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Physician

After a few years, we don't really need any training, but if I needed it, I know I would get it from...

Feb 2022
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Physician

If I do have a problem, and this isn't very often, I can just reach out and the people at one level...

Feb 2022
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Physician

We have an old EMR that is not on the same level as Dolbey’s technology, so some things don't work...

Feb 2022
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Physician

If I were speaking to a peer about Fusion Narrate and they wanted to go with something else, I would...

Feb 2022
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Manager

I have some providers who are okay with the product, but I have one provider who hates it. Some...

Jan 2022
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Manager

There are some additional costs with Fusion Narrate. The product is way too expensive. If not for...

Jan 2022
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Manager

Fusion Narrate is not as user friendly as it was promoted to be. The shortcuts are supposed to let...

Jan 2022
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Manager

We are currently looking at other solutions. When we look for our new product to replace Fusion...

Jan 2022
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Manager

I don't know whether the problem is a lack of training. The training was very disappointing from the...

Jan 2022
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Manager

The vendor’s proactivity is more centered around them fixing things that break. They do tell me when...

Jan 2022
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Manager

Fusion Narrate is mediocre at best. We don’t integrate with the product too much. We just use it to...

Jan 2022
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Physician

The system is making mistakes and misinterpreting what I am saying. I haven't read a practice...

Jan 2022
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Physician

I am fine with the system. In terms of actions, the system has kept the computer on, and it boots up...

Jan 2022
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Physician

The product is part of our long-term plans. If the doctors wanted to change systems, maybe they...

Jan 2022
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Physician

I had the chance to use another system at another hospital, and I liked it more than Fusion Narrate....

Jan 2022
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Physician

My forecasted satisfaction could be a perfect score a year from now. The problems could be fixed; we...

Jan 2022
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Physician

It would be nice to have a vendor IT person come in a few times a year to ask what we need the...

Jan 2022
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Analyst/Coordinator

I really like Fusion Narrate compared to the system that we were using before. Fusion Narrate is...

Dec 2021
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Analyst/Coordinator

Dolbey's technical support does a fantastic job. The vendor has very knowledgeable people who are...

Dec 2021
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Analyst/Coordinator

We haven't received any ongoing training from the vendor, but we can always seek out training...

Dec 2021
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Analyst/Coordinator

The system's ease of use keeps our turnaround times down. We can get things done quickly with Fusion...

Dec 2021
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Manager

Things are going well with Fusion Narrate. The system has very little downtime. That is great. The...

Nov 2021
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Manager

Our new employees have caught on to the solution really quickly. The vendor gave them training over...

Nov 2021
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Manager

Dolbey's support isn't as strong as it used to be. I think that that is because they have a new...

Nov 2021
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Manager

My providers have different levels of IT experience. I have some older physicians. Fusion Narrate is...

Nov 2021
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CEO/President

We have had success with Dolbey. They have helped us convert all of our providers to Fusion Narrate...

Nov 2021
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CEO/President

I think that the key to having a successful experience with Fusion Narrate is making sure that...

Nov 2021
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CEO/President

The system has memorized our providers' voices. Fusion Narrate's functionality is very good, and we...

Nov 2021
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Analyst/Coordinator

We have previously had a lot of trouble with implementing Fusion Narrate. Nearly all of that trouble...

Oct 2021
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Analyst/Coordinator

The support is really good. Dolbey communicates really well. When they do training, they are very...

Oct 2021
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Analyst/Coordinator

Our biggest issue with the product is a latency lag. Sometimes when we are dictating, the dictation...

Oct 2021
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Analyst/Coordinator

We have a recurring call with the vendor where we discuss the issues that our facility is having...

Oct 2021
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Analyst/Coordinator

The system has a lot of security and deployment issues related to the fact that it is cloud based....

Oct 2021
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Analyst/Coordinator

Dolbey is very responsive. When we get on a call with them, there are multiple Dolbey people on that...

Oct 2021
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Manager

Each time we have added a provider, the vendor has been on the ball to set up training and work with...

Oct 2021
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Manager

Anytime we have ever called, the vendor has been able to answer and solve our problems. Not only do...

Oct 2021
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Manager

I would tell others looking at the product that it is highly versatile and customizable for...

Oct 2021
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Manager

The only thing I could imagine that would make the product easier for us is that when we go to...

Oct 2021
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Manager

We haven't had any problems with the system. One of our new providers tried to download the program...

Oct 2021
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Manager

Everything has gone well with Dolbey. I have not gotten a complaint from any physicians on downtime....

Oct 2021
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Nurse

Fusion Narrate usually works as designed, but there will sometimes be a hiccup that the vendor has...

Oct 2021
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Manager

I absolutely love the product. We compared multiple products before we chose Fusion Narrate. It is...

Oct 2021
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Manager

Dolbey’s customer support and IT support have been above anything else that I have ever seen. They...

Oct 2021
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Manager

Dolbey’s pricing is very up front. When we onboard a physician, and it is midyear compared to where...

Oct 2021
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Manager

Dolbey does not have strong Apple- or Mac-compatible products for certain EMRs.

Oct 2021
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Analyst/Coordinator

Dolbey gives us advice on what we should do in certain cases. We get updates and spreadsheets from...

Oct 2021
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Analyst/Coordinator

Fusion Narrate doesn't do a good job of recognizing thick accents.

Oct 2021
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Analyst/Coordinator

The vendor went away from shared licenses, so now each provider requires their own license. The...

Oct 2021
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Analyst/Coordinator

I would like more notice about the vendor's upgrades. It may be that they are giving notice to...

Oct 2021
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Analyst/Coordinator

We have a very good representative. They are very on top of things. That person contacts us at least...

Oct 2021
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Analyst/Coordinator

Some of our users like the way that they can make their own shortcuts and comments in the system....

Oct 2021
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Analyst/Coordinator

Unfortunately, Dolbey charges us for every little thing. The vendor lets us know about their charges...

Oct 2021
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Director

The positive of the system is that it works. If a provider is having a problem, the vendor is pretty...

Sep 2021
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Director

My only real pain point is something that is common to most vendors these days. The vendor wants...

Sep 2021
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Director

The vendor was able to create shortcuts and short phrases for doing whatever they needed to do. The...

Sep 2021
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Director

If the decision were up to me, I would maybe make a different choice in systems. This system is not...

Sep 2021
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Director

I would like to see an improved way of communicating that doesn’t involve a microphone or a cell...

Sep 2021
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Analyst/Coordinator

Dolbey's customer support is excellent. They are responsive to our needs, and they resolve our...

Sep 2021
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Analyst/Coordinator

Our people love Fusion Narrate. There are a lot of helpful shortcuts that reduce the number of...

Sep 2021
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Analyst/Coordinator

I would recommend this product to others. It is simple to use, and it works very well.

Sep 2021
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Nurse

It seems like Dolbey is very honorable with what they say they will do. There are good people on...

Sep 2021
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Nurse

I don't know how Fusion Narrate could do any more than it does. It is pretty advanced for what we...

Sep 2021
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Director

I like Fusion Narrate, and so do our users. I haven't heard any complaints about it. My people have...

Sep 2021
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Director

Dolbey will set up training meetings and go through tutorials. They will usually check back with the...

Sep 2021
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Director

The vendor's support is great. They are very fast when we place service tickets.

Sep 2021
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Director

Dolbey could expand the product's vocabulary a little bit so that it is specific to different...

Sep 2021
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Manager

During the COVID-19 pandemic, Dolbey's people couldn't come on-site for training when our physicians...

Sep 2021
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Manager

Dolbey does a good job of pumping out upgrades as needed to help us fix some of the issues that are...

Sep 2021
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Manager

Fusion Narrate doesn't work the way that it is promoted to work. It doesn't learn as quickly as the...

Sep 2021
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Manager

One of the things that Fusion Narrate lacks is a decent management-reporting piece. That would allow...

Sep 2021
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Manager

We don't have Fusion Narrate tied to any other systems. That was a thought for down the road. I need...

Sep 2021
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Manager

Fusion Narrate is fairly easy to use. If the vendor could clean up some of the glitches that involve...

Sep 2021
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Manager

The vendor tries to do everything that they can to quickly resolve issues. Their support is really,...

Sep 2021
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Manager

I haven't seen anything spectacular come from Dolbey, but they aren't really pushing anything on me...

Sep 2021
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Manager

I get the impression that Fusion Narrate used to be an older, more reliable version of a similar...

Sep 2021
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Manager

I would recommend Fusion Narrate to others, but I would recommend it with caution. My recommendation...

Sep 2021
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Manager

I am optimistic about our satisfaction with Fusion Narrate increasing in the future. The solution...

Sep 2021
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