Doxy.me Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 8:40:03 AM and Model.EvProductId = 222042

Commentary Summary

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Neither
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User Commentary

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CFO

Functionality and Upgrades

One of the reasons we bought Doxy.me's system was because its waiting room seemed to be far better...

Sep 2020
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COO

Functionality and Upgrades

We mainly use Doxy.me for telehealth. It is honestly pretty easy to use. There hasn't been a lot of...

Sep 2020
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COO

Interfacing and Integration

The Doxy.me system isn't integrated at all, and that is poor. I don't know that we have met anybody...

Sep 2020
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COO

ROI / Cost (care and feeding)

I don't have any reservations about Doxy.me keeping their promises. We had quite a few providers use...

Sep 2020
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COO

Future Outlook

Unless our EMR vendor does a massive upgrade to their telehealth software, we are probably stuck...

Sep 2020
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Director

Functionality and Upgrades

We get what we pay for with Doxy.me. I would recommend them. Our overall satisfaction is fairly...

Sep 2020
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Director

Service and Support

I would give Doxy.me a middle score for ongoing support. Trying to get ahold of them is sometimes disastrous....

Sep 2020
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Director

Functionality and Upgrades

When the Doxy.me system freezes, the users get frustrated, and that makes the experience tough. It...

Sep 2020
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Director

Lessons Learned

Doxy.me has been really good. I don't know whether everybody needs the paid version. I think people...

Sep 2020
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Director

Sales and Contracting

In terms of keeping promises, Doxy.me is good when we can get ahold of them. They don't...

Sep 2020
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Director

Interfacing and Integration

In terms of integration, I would give Doxy.me almost the highest score because of how things are...

Sep 2020
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Manager

Functionality and Upgrades

Doxy.me is a very simple, straightforward, and inexpensive solution. It worked well during the...

Sep 2020
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Manager

Interfacing and Integration

Doxy.me is not part of our long-term plans because it doesn’t integrate with our EHRs.

Sep 2020
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Physician

ROI / Cost (care and feeding)

At first, we used the free version of the software, and that was awful, so I used the paid version,...

Sep 2020
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Physician

Functionality and Upgrades

I did initial visits for new patients and did surgical follow-ups. That was very useful because some...

Sep 2020
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Physician

Service and Support

I might leave Doxy.me in the next couple of years. Doxy.me’s customer support is awful.

Sep 2020
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CMIO

Future Outlook

Because the product is so simple, it likely won't be part of our long-term plans. It doesn’t...

Aug 2020
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CMIO

Implementation and Training

Doxy.me didn’t do any training for us, but it wasn’t needed because the solution was so...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I would recommend Doxy.me to others. We can schedule visits in the Doxy.me system, but our system...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

There is a lack of ability in terms of setting up users. The system doesn't let us set up a group of...

Aug 2020
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CMIO

Technology

Doxy.me has been a great solution for us during the pandemic. We were able to get up and running in...

Aug 2020
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Director

Relationship

Doxy.me has very nice and great people.

Aug 2020
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Director

Technology

The system doesn't always work because WebRTC technology sometimes has challenges. That isn't just...

Aug 2020
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CMO

Service and Support

We had a very quick response from Doxy.me when it came to being able to roll out a system-wide,...

Aug 2020
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CMO

Implementation and Training

The majority of Doxy.me's training is done through videos. That makes the training more accessible...

Aug 2020
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CMO

Technology

Doxy.me's system does a very good job, but there are some network concerns in rural areas....

Aug 2020
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CMO

Service and Support

We have had a little bit of trouble with the support response time. The support hasn't been...

Aug 2020
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Director

Functionality and Upgrades

Doxy.me's solution certainly seems like it will be part of our long-term plans in some way. I hope...

Aug 2020
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Director

Implementation and Training

We didn't really have any training. We were subject to watching videos online at first. We pretty...

Aug 2020
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Director

Functionality and Upgrades

We have an older patient population. It would be great if we could send out something to help teach...

Aug 2020
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Director

Service and Support

We had some issues early on. When we first started, we had a lot of connection issues where...

Aug 2020
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Director

Functionality and Upgrades

When the pandemic is over and things have calmed down, maybe we will do virtual visits as a courtesy...

Aug 2020
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Director

Functionality and Upgrades

We have a young demographic of staff members who use the system, and that probably helped them as...

Aug 2020
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Director

Other Observations & Comments

The telehealth experience for our patients depends on the person on the other end of the call. We...

Aug 2020
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Manager

Service and Support

Doxy.me's support is really good when I can get ahold of someone from support. During the peak of...

Aug 2020
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Manager

Functionality and Upgrades

Sometimes, FaceTime, Skype, and other common platforms work when Doxy.me's system doesn't. We have...

Aug 2020
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Director

Functionality and Upgrades

The providers only have experience with Doxy.me's system, so a lot of them hate the system because...

Aug 2020
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Director

Future Outlook

Right now, the product is part of our long-term plans. Nothing is changing; however, us looking at...

Aug 2020
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Manager

Functionality and Upgrades

The platform is very intuitive. There aren't a lot of bells and whistles, but the system does what...

Aug 2020
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Manager

Functionality and Upgrades

Doxy.me has a feature that is supposed to enable patients to digitally sign their paperwork, and...

Aug 2020
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Manager

Functionality and Upgrades

Doxy.me's system is part of our long-term plans. The platform is simple, easy to use, and very...

Aug 2020
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Director

Technology

Our staff members complained about connectivity, and that could have been Doxy.me’s issue or our...

Aug 2020
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Director

Implementation and Training

Doxy.me has been responsive to training needs. They conducted training for our staff, and the...

Aug 2020
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Director

Functionality and Upgrades

If the connection is good, most clients enjoy the system and the fact that they can see us. Younger...

Aug 2020
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Director

Other Observations & Comments

As we move along with the pandemic, we will reevaluate things. I am going to do surveys with the...

Aug 2020
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Director

Functionality and Upgrades

I haven't tried any other telehealth products. There are newer products on the market, so if I were...

Aug 2020
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Director

Service and Support

I think Doxy.me could be more proactive. I call them, and they respond in an efficient and effective...

Aug 2020
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Manager

Functionality and Upgrades

We survey a lot of our patients, and I hear good things about Doxy.me. The situation is hard when...

Aug 2020
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Director

Functionality and Upgrades

Everything was online. The solution was easy to purchase and easy to use. I haven’t had an issue...

Aug 2020
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Manager

Technology

Doxy.me is sometimes finicky. Sometimes patients can't hear us, and sometimes we can't hear them. If...

Aug 2020
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Manager

Other Observations & Comments

We only use the platform for urgent care, and we aren't using it for billing. We aren't using it for...

Aug 2020
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Manager

Service and Support

It has been hard to reach the vendor for support. I scoured the website for a number to call...

Aug 2020
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Manager

Implementation and Training

Implementing the solution was probably the simplest thing I have ever done from a technology...

Aug 2020
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Manager

Implementation and Training

We didn't need training. A few of us got together and played around with Doxy.me for a couple of...

Aug 2020
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Manager

Functionality and Upgrades

Minor glitches aside, Doxy.me is a really good product. It is a no-frills product for what we need...

Aug 2020
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Manager

Service and Support

The vendor's proactiveness really goes back to the fact that they don't have enough staff to deal...

Aug 2020
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Manager

Lessons Learned

Doxy.me is a no-frills product when we need to connect with a patient and have a HIPAA-compliant...

Aug 2020
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Manager

Functionality and Upgrades

Doxy.me has been a good product. Oftentimes, fixing things is pretty easy. The platform helped us...

Aug 2020
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Director

Functionality and Upgrades

We have some challenges with the solution being less intimate. It is almost like a conversational...

Aug 2020
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Director

Functionality and Upgrades

Doxy.me doesn't have a platform to document in for visualization. But for what it is, it is great....

Aug 2020
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CEO/President

Service and Support

The vendor's support gets the lowest score. The support is very difficult to deal with. First, a bot...

Aug 2020
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CEO/President

Implementation and Training

We implemented the product quickly as a response to COVID-19. I wasn't able to easily set up...

Aug 2020
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CEO/President

Service and Support

The vendor didn't make any promises. Keeping promises doesn't apply. Initially, the vendor wasn't...

Aug 2020
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CEO/President

Technology

I can't use the system on Chrome. The product configures the browser the same way every time we sign...

Aug 2020
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CEO/President

ROI / Cost (care and feeding)

We won't be using the product a year from now. The only thing that we are concerned about is that we...

Aug 2020
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CEO/President

Technology

In regards to the telehealth experience for the patient, we have to check in with patients and work...

Aug 2020
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CEO/President

Technology

A big patient complaint we get is that while the provider's screen is working in real time, the...

Aug 2020
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CEO/President

Functionality and Upgrades

Probably 20%–30% of my calls fail. That is very annoying for both me and my patients. When something...

Aug 2020
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Analyst/Coordinator

Implementation and Training

When we found the vendor and started working on bringing the solution into our organization, I...

Jul 2020
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Analyst/Coordinator

Service and Support

Until maybe a couple of weeks ago, I would have given the support during COVID-19 a very low score....

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

For immediate and urgent needs, the product is very good. But if I had a long-term plan for a...

Jul 2020
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Analyst/Coordinator

Relationship

The vendor has kept 50% of their promises because the upgrades take a long time, although they do...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

In terms of charging, the vendor is very clear. There are no question marks. Everything is...

Jul 2020
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Analyst/Coordinator

Service and Support

Doxy.me assigned a point of contact to our clinic, but the person lacked technical knowledge. We had...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

There are things that the vendor should address. We have a virtual waiting room, and we have one...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Doxy.me has a page that is dedicated to updates, and I get the news of what has been implemented....

Jul 2020
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Analyst/Coordinator

Service and Support

We learned not to have high expectations of Doxy.me because we are used to contracts and immediate...

Jul 2020
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Analyst/Coordinator

Future Outlook

The product wasn’t super expensive, but it wasn’t super cheap either. It got the job done, but the...

Jul 2020
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Analyst/Coordinator

Sales and Contracting

The vendor doesn't give us a legit contract, and because we don’t have a contract, we have so many...

Jul 2020
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Analyst/Coordinator

Implementation and Training

The vendor should bring technical people whenever we are implementing a project. Vendors should...

Jul 2020
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Analyst/Coordinator

Relationship

I don’t know any executive at Doxy.me. Aside from one instance, we have never met anyone. With other...

Jul 2020
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Manager

Other Observations & Comments

The cost of the system is reasonable. Receiving our money’s worth is relative because we were doing...

Jul 2020
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Manager

Implementation and Training

We chose Doxy.me's software because of how quickly it was available for us. It was like a flash in...

Jul 2020
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Manager

Service and Support

I think the training is the basis for any product. We don’t get a buy-in without training. We don’t...

Jul 2020
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Manager

Other Observations & Comments

We are using Doxy.me's software right now for our telemedicine. The biggest reason we went through...

Jul 2020
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Manager

Lessons Learned

If organizations upgrade to the paid version of Doxy.me's software, they get the virtual waiting...

Jul 2020
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Manager

Service and Support

I wouldn’t even know where to start to get support from the vendor. We have never actually talked to...

Jul 2020