DynaMedex Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Value
The vendor avoids charging us for every little thing. They would charge us, but we really look...
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Relationship
At one point, we had an issue, but the vendor was extremely responsive. Everything in the system was...
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Product
The vendor is consistent with their upgrades. We haven't experienced any problems. I have been...
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Loyalty
DynaMedex is part of our long-term plans. We spent a long time looking at it and comparing it to...
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Operations
I have only great things to say about DynaMedex and the people we worked with for our...
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Loyalty
I would rate DynaMedex as being just below the top of the scale for meeting all of our needs. We...
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Operations
I am not involved in the day-to-day use of the system, but I was involved in the implementation. We...
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Product
The main complaints we get from our users about DynaMedex is that it isn't UpToDate. UpToDate has...
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Culture, Relationship
The vendor's executive support has been really good. During our pilot, we used some parts of the...
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Value
We saved a lot of money by moving to DynaMedex. DynaMedex's price is much more fair than our...
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Product
I don't have a problem with recommending DynaMedex.
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Relationship
The vendor will respond rapidly, within one to three days. As long as we are clear about our needs,...
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Relationship
I worked with one of the vendor's people for a very long time, but the vendor has reorganized and...
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Product
Other solutions have all the content an LLM would need to deliver highly accurate drug-dosing and...
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Value
DynaMedex has not tried to avoid charging for every little thing. But when it comes to AI, they see...
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Relationship, Operations
With an implementation with the vendor, I thought they were able to deliver on their goods. And the...
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Loyalty, Relationship
In terms of AI, the vendor has failed to deliver what they had hoped to. They knew that there might...
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Product
The vendor has been slow to incorporate AI. Additionally, we need some APIs that will allow us to...
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Loyalty
We view DynaMedex as a textbook. If a better textbook comes out, we will move in that direction.
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Loyalty
We piloted DynaMedex several times, and each time the feedback improved. Compared to our previous...
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Product
The only notable limitation with DynaMedex is that their care-note translations into Arabic require...
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Product
After moving to EBSCO + Merative, we were able to create an identical experience to what we had...
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Value
EBSCO + Merative 1,000% avoids charging for every little thing. They are very easy to understand....
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Operations
This is not entirely EBSCO Information Services' fault; part of it is our fault, but the vendor can...
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Culture, Loyalty, Product
Sometimes, even though the new features in DynaMed have been tested for the specifics of our...
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Culture, Relationship, Product
EBSCO Information Services is pretty good at supporting our integration goals. It isn't like they...
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Relationship, Operations, Product
There is never a perfect product. There are always issues for users. So, users sometimes do have...
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Relationship
EBSCO Information Services does help us. They have an excellent tech support team and customer...
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Relationship
There might be some times when there is a tiny disconnect in timing with EBSCO Information Services....
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Relationship
There is involvement from the higher-ups at EBSCO Information Services, but it often happens at...
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Relationship
Even though there are sometimes issues here and there, I know that EBSCO Information Services is at...
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Operations
EBSCO Information Services is pretty good at training. They actually reach out to us before we ask...
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Loyalty, Product
The delivery of new technology is something EBSCO Information Services has been working very hard on...
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Culture, Value
The closest competitors to EBSCO Information Services charge way more than EBSCO Information...
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Loyalty
Our long-term plan will be to integrate DynaMedex into our EHR and make DynaMed the main...
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Relationship
Compared to our previous vendor, EBSCO's service and responsiveness have been outstanding. After our...
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Product
DynaMedex has a different flow than some comparable products, so there is a bit of a learning curve....
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Product
EBSCO has been excellent at delivering new technology that meets our needs, particularly with their...
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Operations
If I could change one thing about our implementation of DynaMedex, I would have been more proactive...
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Culture, Value
DynaMedex was offered to us with a very competitive and comprehensive pricing package. Once we...
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Relationship, Product
The feedback that we consistently get from DynaMedex users is that, depending on the topic, the...
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Product
The only thing I would take off regarding integration is that the vendor promoted all the languages...
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Operations
The training we have done has been pretty good. And the vendor is pretty responsive when we have issues....
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Product
I would rate the delivery of new technology at the top because the vendor does have an AI product...
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Value
EBSCO + Merative definitely avoids charging for every little thing. They are a very ethical vendor.
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Operations
EBSCO + Merative's training is very tailored to understanding the needs of the user. In terms of...
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Relationship, Product
Our user experience with the system is good. We haven't had too many technical issues. DynaMedex...
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Product
I probably wouldn't buy DynaMedex in its current form, but I know that EBSCO + Merative has an...
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Product
DynaMedex is a great product. It stays updated and is easy to use.
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Culture, Operations, Product
One issue we had with DynaMedex was that during the demo, we were shown an AI feature and told that...
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Relationship
The vendor's customer service has been pretty good overall. At times, the vendor's people were...
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Product
There are small things that I would change with DynaMedex. One consistent criticism of the system is...
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Product
We were able to integrate DynaMedex with our EHR with a single sign-on, and CME can be accessed...
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Product
One challenge users have had with DynaMedex has been the formatting. Our previous solution presented...
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Culture, Loyalty
DynaMedex is a great product. I have no intention of going back to our previous solution. The...
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Product
We were looking for an online, curated information system around all the things that we would want...
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Product
The navigation in this solution is different from that of its primary competitor. So if someone were...
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Relationship
When it comes to support, I can personally get someone on the phone in a single day. I get an...
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Product
The strength of DynaMedex is that it is evidence based. I don't see any clinical opinion in the...
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Relationship
The vendor is very responsive, so if we send them a message, we get a response and usually a...
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Product
We have DynaMedex linked in our EHR, and we also have it as a link on the library site in our...
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Product
With DynaMedex, if I want to look up a complex medical condition that has to do with cardiology, I...
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Operations
I can send my physicians to the vendor, and the vendor will train our providers.
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Operations
The vendor hasn't approached me for training recently. Our new representative is still overwhelmed...
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Culture, Relationship
The vendor sticks to the product working as promoted, and the way they promote it is accurate. The...
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Product
The content and functionality in DynaMedex are pretty user firendly. I like the system's integration...
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Value
The vendor doesn't nickel-and-dime. Their newest component to DynaMedex, Dyna AI, will have a...
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Product
The vendor is offering AI options. Our organization is very interested in Dyna AI. The vendor...
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Loyalty, Product
Sometimes, the vendor aims very high. They accomplish things, but those things can take a lot of...
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Relationship
DynaMedex is a very heavy resource. Users need to know where they are going with it, and the system...
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Operations
During our initial DynaMedex training, there was a transition in the training support person....
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Relationship
We have seen a few challenges with ongoing support, but overall the vendor has tried. We have had...
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Product
Some people have a learning curve with the product. What gives people the most difficulty is that...
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Relationship
It doesn't matter when I email our person from the vendor at six o'clock in the morning or six...
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Relationship, Operations
My support team is part of my team; it is not like that is a battle or they are not responding. If I...
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Relationship
The big thing is the vendor will work with and not against us. That is not necessarily always the...
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Value
The vendor absolutely avoids charging for every little thing. There is one price for everything. My...
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Loyalty, Product
The vendor is moving faster in AI than my people want to move. DynaMedex is starting to make some...
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Operations
At one point, when I did onboarding, nobody knew what DynaMedex was. Now, if I have 20 people on an...
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Relationship, Product
I know my providers use stuff, but they don't really talk to me about it. They say that they use...
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Product
With how the vendors are selling DynaMed and Micromedex together, the systems probably could be one...
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