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ECG Management Consultants Financial Improvement Consulting Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
Subject Expert

Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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User Commentary

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VP/Other Executive

Future Outlook

We have implemented some measures that have decreased our costs. Our net revenue is continually...

Jan 2021
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VP/Other Executive

ROI and Cost

ECG Management Consultants was reasonable in their approach to pricing. We had an agreement, and...

Jan 2021
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VP/Other Executive

Sales and Contracting

The involvement of the consulting executives and their knowledge was tremendous. We had open lines...

Jan 2021
(0)
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Manager

Project Results

ECG Management Consultants was a new group for us. They did a great job. The vendor consistently...

Jan 2021
(0)
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Manager

Tools and Methodology

ECG Management Consultants increased the opportunities for me and my providers to do other things...

Jan 2021
(0)
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Manager

ROI and Cost

I would highly recommend this vendor with the understanding that they will cost a lot of money. The...

Jan 2021
(0)
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Manager

Relationship

The vendor was very organized. They kept us on task, and they delivered better contacts. We were...

Jan 2021
(0)
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CFO

Tools and Methodology

The vendor helped us to identify staff members who were underproducing. The vendor also helped us...

Dec 2020
(0)
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CFO

Project Results

We don't use ECG Management Consultants' services anymore because I have a philosophy that it is...

Dec 2020
(0)
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CFO

Tools and Methodology

The vendor did a good job of going into the department and, based on the data, try to figure out who...

Dec 2020
(0)
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CFO

ROI and Cost

One of our initiatives saved us millions of dollars a year in addition to helping us stabilize the...

Dec 2020
(0)
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CFO

Tools and Methodology

ECG Management Consultants did a really nice job. Financially, there will be added value in many...

Dec 2020
(0)
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CFO

Tools and Methodology

ECG Management Consultants has become part of a team with our internal leaders. The vendor has...

Dec 2020
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VP/Other Executive

Tools and Methodology

The things that differentiate ECG Management Consultants are their level of executive involvement...

Oct 2020
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VP/Other Executive

People and Knowledge

Our consultant came in with experience but was relatively new to the space. The principal person did...

Oct 2020
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VP/Other Executive

People and Knowledge

The engagement was valuable because the vendor came in with some external experience. The individual...

Oct 2020
(0)
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VP/Other Executive

People and Knowledge

ECG Management Consultants exceeded our expectations by identifying a candidate that had the...

Oct 2020
(0)
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VP/Other Executive

Project Results

ECG Management Consultants was able to complete a subset of projects and ultimately improved our...

Oct 2020
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VP/Other Executive

People and Knowledge

We have had pretty consistent points of contact with ECG Management Consultants. The individuals...

Oct 2020
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VP/Other Executive

Tools and Methodology

I communicate with ECG Management Consultants more now than I did before COVID-19. Before, everybody...

Oct 2020
(0)
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VP/Other Executive

People and Knowledge

Most of the consultants on our projects live in a different time zone. They haven’t been coming out...

Oct 2020
(0)
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VP/Other Executive

Project Results

ECG Management Consultants is closer to potentially exceeding my expectations than another firm we...

Oct 2020
(0)
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VP/Other Executive

Project Results

It is one thing to strategize and put something on paper. It is another thing to move healthcare...

Oct 2020
(0)
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Physician

People and Knowledge

It was recommended to us to use the services of ECG Management Consultants, and that recommendation...

Oct 2020
(0)
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Physician

Tools and Methodology

Initially, the strongest thing that ECG Management Consultants did was create a really...

Oct 2020
(0)
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Physician

Tools and Methodology

We met every so often, and the vendor was open and available all the time. The vendor negotiated our...

Oct 2020
(0)
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Physician

Project Results

The vendor was really dependable in engaging with the insurance people and regional representatives....

Oct 2020
(0)
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Physician

Project Results

I have actually recommended ECG Management Consultants to other practices that are very similar to...

Oct 2020
(0)
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Physician

ROI and Cost

Whether the vendor avoided charging for every little thing is debatable. It depends on who is...

Oct 2020
(0)
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Physician

Project Results

ECG Management Consultants really helped us, and not just to deliver really strong contracts. The...

Oct 2020
(0)
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CFO

Project Results

One of our goals was to improve our revenue cycle metrics, including better cash collections and...

Oct 2020
(0)
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CFO

Project Results

Without question, we have seen efficiencies. The vendor's project ended, but we have continued to...

Oct 2020
(0)
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CFO

Relationship

Without question, ECG Management Consultants has a good team. Nothing really stands out in terms of...

Oct 2020
(0)
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CFO

Lessons Learned

The rates are consistent with the rates from other consulting firms. In general, the prices are...

Oct 2020
(0)
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CFO

Lessons Learned

Overall, the vendor has done a good job. In some ways, depending on the resource, there were some...

Oct 2020
(0)
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Director

Tools and Methodology

ECG Management Consultants did a nice job scoping the project. The vendor has access to great market...

Oct 2020
(0)
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VP/Other Executive

Project Results

ECG Management Consultants has helped us establish a new ambulatory vision and its guiding...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

ECG Management Consultants challenged us to think differently. We were operating in our clinics for...

Oct 2020
(0)
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VP/Other Executive

Project Results

ECG Management Consultants consistently exceeded our expectations. They set a new vision and guiding...

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

If ECG Management Consultants had helped us with the deployment of specialists by area, that would...

Oct 2020
(0)
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CEO/President

Lessons Learned

I would tell others that are interested in a payer contract to make sure that the strategy,...

Oct 2020
(0)
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CEO/President

Relationship

ECG Management Consultants was good at communicating with us about what we needed and clarifying...

Oct 2020
(0)
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CEO/President

Project Results

Our goal was to increase a certain percentage of our facility's reimbursements from a specific...

Oct 2020
(0)
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CEO/President

Tools and Methodology

The vendor's strategic plan and communication could have been designed better. For example, ECG...

Oct 2020
(0)
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CEO/President

People and Knowledge

The vendor is pretty familiar with what they are doing. I don't think there is a lack of knowledge.

Oct 2020
(0)
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VP/Other Executive

ROI and Cost

We got what we needed from the vendor. I rate getting our money’s worth high because we got millions...

Sep 2020
(0)
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VP/Other Executive

Relationship

ECG Management Consultants is the only vendor I would recommend, and I have worked with a lot of consultants....

Sep 2020
(0)
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VP/Other Executive

Relationship

The vendor is very good at listening to their clients, and they adapt to the environment in which...

Sep 2020
(0)
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VP/Other Executive

Relationship

We really didn’t need the vendor during the COVID-19 crisis, and a lot of our engagements had ended....

Sep 2020
(0)
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VP/Other Executive

People and Knowledge

I would absolutely purchase the vendor's services again. They are phenomenal. Every single person I...

Sep 2020
(0)
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VP/Other Executive

Project Results

We have used the vendor for many different engagements over the years, and they have completed every...

Sep 2020
(0)
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VP/Other Executive

Project Results

We achieved increased efficiency on our project with the vendor. The vendor did well, and we would...

Sep 2020
(0)
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VP/Other Executive

ROI and Cost

The vendor's pricing was fair for the project. The vendor didn't try anything strange with their pricing....

Sep 2020
(0)
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VP/Other Executive

Project Results

With the vendor's first engagement, they exceeded our expectations. The vendor did a really good job....

Sep 2020
(0)
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CEO/President

Project Results

We did a deep-dive analysis of our revenue cycle. There was extensive work done with ECG Management...

Aug 2020
(0)
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CEO/President

ROI and Cost

The vendor exceeded our goals. They made a commitment on the ROI for the cost of the project, and we...

Aug 2020
(0)
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CEO/President

Tools and Methodology

I have complained for several years to my CFOs about the revenue cycle and the need to improve it....

Aug 2020
(0)
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CEO/President

People and Knowledge

The project was long enough that I had to reteach people throughout the course of the project...

Aug 2020
(0)
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CEO/President

People and Knowledge

In terms of implementation assistance, we have gotten really good advice, and we have been very...

Aug 2020
(0)
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CEO/President

Relationship

Our partnership is very strong and enduring. Our survival is dependent on the revenue cycle, and we...

Aug 2020
(0)
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CEO/President

People and Knowledge

The vendor's key talent and the consultant that led the revenue cycle were extremely insightful and...

Aug 2020
(0)
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VP/Other Executive

Project Results

I have given the vendor a list of things I want. I want a staffing analysis to be done to help my...

May 2020
(0)
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VP/Other Executive

Tools and Methodology

We reduced our A/R with ECG Management Consultants. We have been able to implement one of our...

May 2020
(0)
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VP/Other Executive

Tools and Methodology

Supporting us through COVID-19 is not really part of the scope for this engagement. We get a lot of...

May 2020
(0)
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VP/Other Executive

Relationship

The vendor has very solid consultants. I don't talk with the executives too often. That is because...

May 2020
(0)
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VP/Other Executive

Other Observations

The vendor has a management consulting model that relies on clients doing a lot of the heavy...

May 2020
(0)
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VP/Other Executive

ROI and Cost

We have definitely received our money's worth with the vendor. They have blown every expectation I...

May 2020
(0)
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