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Patient Portal Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
The patient portal doesn’t require much, but one issue with it is that patients cannot print their...
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Manager
Functionality and Upgrades
I am unhappy that in all the years we have had this product, we have been unable to collect money on...
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Manager
Interfacing and Integration
In terms of interoperability, we still have problems with portal messages having to be sorted and...
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Manager
Service and Support
I have never had eClinicalWorks contact me proactively about the portal. I am still old school; I...
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Manager
Functionality and Upgrades
The biggest problem with the patient portal is that some patients just can't get on it. That is...
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Manager
Interfacing and Integration
The implementation was pretty good. The patient portal came with our eClinicalWorks package; we...
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CMIO
Implementation and Training
We haven't needed the vendor to train us for a long time. We basically do all of our own training....
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CMIO
Functionality and Upgrades
We have issues with the solution working as promoted. I would rate this solution lower because of...
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CMIO
Functionality and Upgrades
We can't send attachments to patients in this solution. The solution finally has a password reset...
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CMIO
Functionality and Upgrades
We have been waiting for several features to be released for this solution. We have proxies that we...
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CMIO
Future Outlook
An upgrade will be released later this year with some of the things we want. We are currently...
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CMIO
Sales and Contracting
We really want the vendor to stop promising vaporware. A few months ago, we got an email that told...
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Manager
Service and Support
Our strategic account manager calls us on a regular basis to check on us and tell us about new...
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Manager
Functionality and Upgrades
At this time, we haven't thought about changing the system, so I am sure that we are stuck with it....
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Manager
Other Observations & Comments
We have had the most communication we have ever had from the vendor during the COVID-19 crisis....
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Analyst/Coordinator
Functionality and Upgrades
We are definitely using eClinicalWorks' patient portal, especially with COVID-19 and telehealth. We...
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CEO/President
Technology
We use the portal and the vendor's mobile app; we use whatever the patient wants to use. That is one...
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CEO/President
ROI / Cost (care and feeding)
With every new development, eCW figures out a way to charge for it. We aren't using eCW's televisit...
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CEO/President
Relationship
The vendor's executives are very accessible. At the national meetings, they are definitely at the...
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CEO/President
Functionality and Upgrades
Our staff spends a lot of time training patients and holding their hands as the patients figure out...
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CMIO
Functionality and Upgrades
The patient portal is fairly easy to access. There is a fair amount of flexibility in what I send...
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CMIO
Functionality and Upgrades
The problem I have with eCW's patient portal is that it doesn't allow us to upload documents into...
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Manager
Functionality and Upgrades
The vendor avoids overcharging. I would recommend eClinicalWorks Patient Portal. It is pretty decent....
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COO
Functionality and Upgrades
The biggest flaw that I see in the portal with patient communication is that each response creates a...
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COO
Functionality and Upgrades
The portal is for the patient to interact with the clinic. If I am a patient at other practices, I...
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COO
Functionality and Upgrades
Our patients become frustrated with the system because they can only see what we allow them to see....
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COO
Service and Support
I would rate the vendor's phone and web support as a zero. It is bad.
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Manager
Functionality and Upgrades
Patients that use the portal are more satisfied with our services. We send out surveys, and patients...
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Manager
ROI / Cost (care and feeding)
Everything is going well with the patient portal. The portal is working well, and users don't...
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Manager
Functionality and Upgrades
eClinicalWorks' patient portal has definitely cut down on phone calls. Patients have more access to...
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