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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

801-404-5273

 
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Manager

We get quite a few positive comments about the patient portal. A lot of people say it is easy to...

Mar 2021
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Manager

The system checks the box for integration, and it helps us communicate with patients. I compare this...

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Manager

There is no easy way to set someone up. A lot of people now have email addresses that they don't...

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Manager

The system checks the box for supporting patient-centered care in terms of providing the basics....

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Manager

eClinicalWorks has a great patient portal that allows us to communicate with patients. Some of the...

Mar 2021
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Director

I like that patients can get access to their lab results, immunization records, and visit summaries...

Mar 2021
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Director

The vendor needs to focus on improving the functionality for teenagers. We want the system to better...

Mar 2021
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Director

The patient portal doesn’t require much, but one issue with it is that patients cannot print their...

Nov 2020
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Manager

I am unhappy that in all the years we have had this product, we have been unable to collect money on...

Oct 2020
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Manager

In terms of interoperability, we still have problems with portal messages having to be sorted and...

Oct 2020
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Manager

I have never had eClinicalWorks contact me proactively about the portal. I am still old school; I...

Oct 2020
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Manager

The biggest problem with the patient portal is that some patients just can't get on it. That is...

Oct 2020
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Manager

The implementation was pretty good. The patient portal came with our eClinicalWorks package; we...

Oct 2020
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CMIO

We haven't needed the vendor to train us for a long time. We basically do all of our own training....

Oct 2020
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CMIO

We have issues with the solution working as promoted. I would rate this solution lower because of...

Oct 2020
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CMIO

We can't send attachments to patients in this solution. The solution finally has a password reset...

Oct 2020
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CMIO

We have been waiting for several features to be released for this solution. We have proxies that we...

Oct 2020
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CMIO

An upgrade will be released later this year with some of the things we want. We are currently...

Oct 2020
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CMIO

We really want the vendor to stop promising vaporware. A few months ago, we got an email that told...

Oct 2020
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Manager

Our strategic account manager calls us on a regular basis to check on us and tell us about new...

Oct 2020
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Manager

At this time, we haven't thought about changing the system, so I am sure that we are stuck with it....

Jul 2020
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Manager

We have had the most communication we have ever had from the vendor during the COVID-19 crisis....

Jul 2020
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Analyst/Coordinator

We are definitely using eClinicalWorks' patient portal, especially with COVID-19 and telehealth. We...

Jun 2020
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CEO/President

We use the portal and the vendor's mobile app; we use whatever the patient wants to use. That is one...

Jun 2020
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CEO/President

With every new development, eCW figures out a way to charge for it. We aren't using eCW's televisit...

Jun 2020
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CEO/President

The vendor's executives are very accessible. At the national meetings, they are definitely at the...

Jun 2020
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CEO/President

Our staff spends a lot of time training patients and holding their hands as the patients figure out...

Jun 2020
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