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Patient Portal
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Coray Tate
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User Commentary

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Physician

Future Outlook

We were purchased by a larger hospital that uses a different vendor's system, so we are...

Feb 2023
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Physician

Interfacing and Integration

I wouldn't purchase eClinicalWorks' solution again. That is partly because of its setup, but it is...

Feb 2023
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Physician

Other Observations & Comments

The vendor introduced us to eClinicalWorks University. That is an electronically organized training...

Jan 2023
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Physician

Functionality and Upgrades

The solution's processes aren't intuitive, but they are fine once the vendor explains them.

Jan 2023
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Physician

Relationship

eClinicalWorks is much more proactive than they used to be. If something goes wrong, then the vendor...

Jan 2023
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(0)
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Director

Functionality and Upgrades

The patient portal meets our basic needs, but we would like it to be better. It doesn’t meet all of...

Jan 2023
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Director

Functionality and Upgrades

Our patients complain about the patient portal all the time. The ones that were used to our old...

Jan 2023
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Director

Implementation and Training

There is no ongoing training for the patient portal. The trainers that came on-site for the...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The product is user friendly and easy to use, understand, and get access to.

Jan 2023
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(0)
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Manager

Relationship

eClinicalWorks tends to be engaged if we push hard enough. Our direct account management from...

Jan 2023
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Manager

Other Observations & Comments

The portal is fine. It is not amazing, but it is not as terrible as everything else from eClinicalWorks....

Jan 2023
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Manager

Service and Support

I would really like the vendor to do a better job of giving us a clearer path to follow. We will ask...

Jan 2023
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Director

Functionality and Upgrades

We ramped up the use of the patient portal later, and that included the portion where the patient...

Dec 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor made the system's ease of use for patients better.

Oct 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is not displaying some information that it should. The product is not up-to-date with...

Oct 2022
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(0)
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VP/Other Executive

ROI / Cost

The patient satisfaction surveys are very fairly priced. The integrated multimode reminders and...

Sep 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

On the patient experience side, the solution is a little frustrating. The challenge for patients...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The product has its nuances, but it is not particularly onerous for staff to use. With a certain...

Sep 2022
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(0)
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VP/Other Executive

Service and Support

We have a client manager, but that person is not particularly empowered to do anything. They will...

Sep 2022
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(0)
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Manager

ROI / Cost

The patient portal works as advertised. It gives patients an opportunity to go online and be able to...

Aug 2022
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(0)
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CIO

Relationship

We don't like that there are limited capabilities and support for patients who can't get logged in...

Aug 2022
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(0)
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Director

Functionality and Upgrades

We are not exactly thrilled with the eCW patient portal. It is not particularly patient friendly. We...

Aug 2022
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(0)
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Director

Functionality and Upgrades

The patient portal works fairly well. It is pretty simple and has lots of great features that I do...

Aug 2022
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(0)
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Director

Functionality and Upgrades

In eCW's patient portal, if a patient is locked out, the system requires staff to unlock the account...

Aug 2022
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(0)
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CEO/President

Functionality and Upgrades

Patients have a lot of portal fatigue and don't want to bother putting in a username and password....

Jun 2022
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(0)
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CEO/President

Interfacing and Integration

eClinicalWorks pushes very hard for integration and it is a high priority for them. We don't take...

Jun 2022
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CEO/President

Other Observations & Comments

eClinicalWorks is upgrading things on a regular basis. The vendor is delivering new things before we...

Jun 2022
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(0)
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CEO/President

Relationship

eClinicalWorks is definitely a top-down company, and the top is very invested. Girish Navani’s...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

eClinicalWorks continues to develop and add new features that have some utility. They miss the mark...

Apr 2022
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Manager

Functionality and Upgrades

The solution is a one-size-fits-all platform. There is little customization that can be done with...

Apr 2022
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Manager

Functionality and Upgrades

From a technology perspective, we can’t remove a lot of the features that we aren’t using in the...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

Our patients that went from one system to the eClinicalWorks portal hate it. Nothing about it is...

Apr 2022
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(0)
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