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(Your Products / Your Organization's Products)


Patient Portal Comments
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KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Director

Functionality and Upgrades

The patient portal doesn’t require much, but one issue with it is that patients cannot print their...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I am unhappy that in all the years we have had this product, we have been unable to collect money on...

Oct 2020
(0)
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Manager

Interfacing and Integration

In terms of interoperability, we still have problems with portal messages having to be sorted and...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

I have never had eClinicalWorks contact me proactively about the portal. I am still old school; I...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The biggest problem with the patient portal is that some patients just can't get on it. That is...

Oct 2020
(0)
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Manager

Interfacing and Integration

The implementation was pretty good. The patient portal came with our eClinicalWorks package; we...

Oct 2020
(0)
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CMIO

Implementation and Training

We haven't needed the vendor to train us for a long time. We basically do all of our own training....

Oct 2020
(0)
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CMIO

Functionality and Upgrades

We have issues with the solution working as promoted. I would rate this solution lower because of...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

We can't send attachments to patients in this solution. The solution finally has a password reset...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

We have been waiting for several features to be released for this solution. We have proxies that we...

Oct 2020
(0)
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CMIO

Future Outlook

An upgrade will be released later this year with some of the things we want. We are currently...

Oct 2020
(0)
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CMIO

Sales and Contracting

We really want the vendor to stop promising vaporware. A few months ago, we got an email that told...

Oct 2020
(0)
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Manager

Service and Support

Our strategic account manager calls us on a regular basis to check on us and tell us about new...

Oct 2020
(0)
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Manager

Functionality and Upgrades

At this time, we haven't thought about changing the system, so I am sure that we are stuck with it....

Jul 2020
(0)
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Manager

Other Observations & Comments

We have had the most communication we have ever had from the vendor during the COVID-19 crisis....

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are definitely using eClinicalWorks' patient portal, especially with COVID-19 and telehealth. We...

Jun 2020
(0)
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CEO/President

Technology

We use the portal and the vendor's mobile app; we use whatever the patient wants to use. That is one...

Jun 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

With every new development, eCW figures out a way to charge for it. We aren't using eCW's televisit...

Jun 2020
(0)
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CEO/President

Relationship

The vendor's executives are very accessible. At the national meetings, they are definitely at the...

Jun 2020
(0)
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CEO/President

Functionality and Upgrades

Our staff spends a lot of time training patients and holding their hands as the patients figure out...

Jun 2020
(0)
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CMIO

Functionality and Upgrades

The patient portal is fairly easy to access. There is a fair amount of flexibility in what I send...

Apr 2020
(0)
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CMIO

Functionality and Upgrades

The problem I have with eCW's patient portal is that it doesn't allow us to upload documents into...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The vendor avoids overcharging. I would recommend eClinicalWorks Patient Portal. It is pretty decent....

Apr 2020
(0)
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COO

Functionality and Upgrades

The biggest flaw that I see in the portal with patient communication is that each response creates a...

Apr 2020
(0)
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COO

Functionality and Upgrades

The portal is for the patient to interact with the clinic. If I am a patient at other practices, I...

Apr 2020
(0)
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COO

Functionality and Upgrades

Our patients become frustrated with the system because they can only see what we allow them to see....

Apr 2020
(0)
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COO

Service and Support

I would rate the vendor's phone and web support as a zero. It is bad.

Apr 2020
(0)
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Manager

Functionality and Upgrades

Patients that use the portal are more satisfied with our services. We send out surveys, and patients...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

Everything is going well with the patient portal. The portal is working well, and users don't...

Mar 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

eClinicalWorks' patient portal has definitely cut down on phone calls. Patients have more access to...

Jan 2020
(0)
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