Patient Portal Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
The messaging component in Patient Portal is specifically clunky because of the inability of...
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Product
I like that Patient Portal exists and that patients can use it on their mobile devices; they have...
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Product
eClinicalWorks updated something in the system that convoluted the process. Some patient results...
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Product
We should have a functionality where we can control what can go across to Patient Portal. We need to...
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Relationship, Operations
eClinicalWorks generally does a good job of reaching out in terms of training, and they try to make...
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Product
I have found that the messaging functionality in Patient Portal isn’t as easy as it is in other...
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Product
None of our patients can figure out eClinicalWorks Patient Portal. They struggle with resetting...
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Relationship
eClinicalWorks is nonresponsive. We send emails, but we don't get answers. I have regular calls with...
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Product
eClinicalWorks Patient Portal’s upgrades are less invasive to our workflows than upgrades for other...
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Product
We do patient satisfaction surveys, and patients consistently tell us they like the portal, and they...
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Product
If there is one thing that could be improved with the portal, it is that patients tell us it is...
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