Patient Portal Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
We are getting our money's worth out of Patient Portal with the patient involvement, or the number...
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Relationship
Support is very bad with eClinicalWorks. We knew going into the engagement that support would not be...
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Product
Patient Portal is easy to navigate. It is easy for a patient, especially if they don't remember...
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Relationship
eClinicalWorks does keep all promises. We finally have a new strategic account manager, so we are...
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Product
I like that Patient Portal exists and that there are a variety of components that we can control....
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Operations, Product
On the practice side, I would like to see the mechanisms to control Patient Portal, the information...
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Product
I don’t have a high level of satisfaction with Patient Portal. It is not something we have been able...
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Culture, Relationship
The vendor advertises features, and then they make them work in a couple of years. We walk out of a...
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Loyalty, Product
The vendor is pushing AI now. The way they show it looks good. We probably don't need to change to...
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Product
Recently, I had to log in to my own portal. That was a disaster. I personally had a hard time using...
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Relationship, Operations
I know the vendor's people. The vendor has enjoyable conferences. If we go to a conference, we can...
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Relationship
eClinicalWorks is very quick to jump onto the innovation bandwagon. They don't always make things...
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Product
The messaging component in Patient Portal is specifically clunky because of the inability of...
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Product
I like that Patient Portal exists and that patients can use it on their mobile devices; they have...
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Product
eClinicalWorks updated something in the system that convoluted the process. Some patient results...
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Product
We should have a functionality where we can control what can go across to Patient Portal. We need to...
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Relationship, Operations
eClinicalWorks generally does a good job of reaching out in terms of training, and they try to make...
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Product
I have found that the messaging functionality in Patient Portal isn’t as easy as it is in other...
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