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Patient Portal Commentary
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Coray Tate
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User Commentary

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Analyst/Coordinator

Product

None of our patients can figure out eClinicalWorks Patient Portal. They struggle with resetting...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

eClinicalWorks is nonresponsive. We send emails, but we don't get answers. I have regular calls with...

Jan 2024
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(0)
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Analyst/Coordinator

Product

eClinicalWorks Patient Portal’s upgrades are less invasive to our workflows than upgrades for other...

Jan 2024
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(0)
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Manager

Product

We do patient satisfaction surveys, and patients consistently tell us they like the portal, and they...

Dec 2023
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(0)
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Manager

Product

If there is one thing that could be improved with the portal, it is that patients tell us it is...

Dec 2023
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(0)
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Director

Relationship, Product

I have been really impressed. I feel like eClinicalWorks really tries to be on the cutting edge of...

Nov 2023
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(0)
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Director

Product

Patient Portal works really well. The users are very satisfied with the overall product quality. We...

Nov 2023
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(0)
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Director

Product

We would like the messaging to be easier for patients because the messaging is sometimes hard....

Nov 2023
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(0)
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Director

Loyalty, Product

The portal still needs some improvement in terms of what can be uploaded to the system. eCW is...

Nov 2023
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(0)
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Physician

Operations

eClnicalWorks’ ongoing training is decent. I would like a bit more training when the vendor...

Oct 2023
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(0)
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Physician

Product

The product’s patient billing feature is not working well.

Oct 2023
||
(0)
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Director

Culture

The vendor doesn't nickel-and-dime. There is generally a per-physician contract or a per-claim...

Oct 2023
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(0)
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Director

Product

There are some nuances to using the product out of the box, but it is visual, which makes things easier....

Oct 2023
||
(0)
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Director

Product

I like the ability to access the portal from multiple devices. The product is fairly easy to use. It...

Oct 2023
||
(0)
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Director

Product

I would like the ability to connect tools together so that patients can see their full medical...

Oct 2023
||
(0)
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Director

Relationship

It would be awesome to see the vendor be more reactive in terms of knowing our specialties that are...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We have not deployed some of Patient Portal’s functionality, such as online scheduling yet, but we...

Oct 2023
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(0)
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Analyst/Coordinator

Product

Patient Portal seems to be working pretty well. People can use the portal through an app on their...

Oct 2023
||
(0)
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CEO/President

Relationship, Product

Overall, the patients are satisfied with the opportunity to have the portal, make their own...

Sep 2023
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(0)
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CEO/President

Product

Our biggest dilemma is when software vendors do not mandate that their customers update their own...

Sep 2023
||
(0)
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CEO/President

Relationship, Product

The reality is we get next to no complaints about eClinicalWorks' Patient Portal. People have to...

Sep 2023
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(0)
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Manager

Relationship, Product

eClinicalWorks is always looking for opportunities to engage the patient. Patient Portal is very...

Aug 2023
||
(0)
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Manager

Operations, Product

Sometimes Patient Portal is confusing. Patients get a notification, but they don't see what we see....

Aug 2023
||
(0)
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Manager

Product

Patients want to be able to come in and schedule their appointment, and they want an answer...

Aug 2023
||
(0)
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Manager

Loyalty

We have some fun things coming, so I am hoping to see full satisfaction overall in a year with the...

Aug 2023
||
(0)
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VP/Other Executive

Value

eClinicalWorks charges for everything down to the multimedia messages.

Aug 2023
||
(0)
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CIO

Product

Our call center staff is responsible for setting up the patient portal for the patients. One of the...

Jul 2023
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(0)
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CIO

Relationship

eClinicalWorks is so big, and we just have a representative assigned to us. But for the most part,...

Jul 2023
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(0)
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Director

Value

eClinicalWorks has a lot of modules they charge customers to use that other vendors include in their...

Jul 2023
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(0)
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Director

Product

The product isn't quite where it needs to be. It is half baked. It would be nice if the vendor were...

Jul 2023
||
(0)
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Director

Loyalty, Product

I like that the system has a smartphone application for patients, and I like that the vendor has...

Jul 2023
||
(0)
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Director

Product

Overall, eClinicalWorks has a strong patient portal. As there is with any type of system that is...

May 2023
||
(0)
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Director

Value

Our providers have not been overly satisfied with eClinicalWorks' product. The system is cumbersome...

May 2023
||
(0)
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CEO/President

Product, Value

The product adds a lot of benefits on the patient experience side. The ability to exchange...

Apr 2023
||
(0)
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CEO/President

Product

The product doesn't really have a great user interface; the system is not very adaptable. While the...

Apr 2023
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(0)
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