Patient Portal
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Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Manager

eClinicalWorks continues to develop and add new features that have some utility. They miss the mark...

Apr 2022
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Manager

The solution is a one-size-fits-all platform. There is little customization that can be done with...

Apr 2022
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Manager

From a technology perspective, we can’t remove a lot of the features that we aren’t using in the...

Apr 2022
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Manager

Our patients that went from one system to the eClinicalWorks portal hate it. Nothing about it is...

Apr 2022
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Analyst/Coordinator

Logging in to the product is sometimes challenging for patients. They may have a phone number listed...

Mar 2022
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Analyst/Coordinator

There is no charge for Patient Portal, but there is a charge if we use the patient appointment access....

Mar 2022
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Manager

We were challenged because we had a lot of patients on our previous patient portal, so going from...

Jan 2022
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Manager

We don't get a lot of complaints or calls from our patients, but our elderly patients are the ones...

Jan 2022
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Manager

We need the product to be more reliable. We don't know every single day what little thing isn't...

Jan 2022
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Manager

Across the board, the problem with the support people is that they like to close the tickets to...

Jan 2022
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Manager

There is no executive involvement with eCW, even though we have asked for it.

Jan 2022
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Manager

We are having to spend more money than we anticipated due to technical requirements, make some...

Jan 2022
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COO

The vendor hasn’t implemented anything new to the system. The system just sits on their web server....

Dec 2021
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COO

Patients never know what to do in the system or how to log in. They have to go to the website and...

Dec 2021
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COO

The system is meeting our documentation needs. The product has additional capabilities that we...

Dec 2021
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Analyst/Coordinator

I don’t really have a problem with the eClinicalWorks system. Patients can access their documents...

Nov 2021
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Analyst/Coordinator

Our patients can make payments in the eClinicalWorks system. They can see their bills. They used to...

Nov 2021
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Analyst/Coordinator

Patients sometimes have some difficulty with the eClinicalWorks system, but it seems to be very...

Nov 2021
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CIO

The portal’s ease of use for the patients is pretty good.

Oct 2021
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CIO

The vendor will release functionality before it is useful in any way. If I were telling someone...

Oct 2021
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CIO

eClinicalWorks would greatly benefit from changing their culture to be the kind of organization that...

Oct 2021
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CMIO

We try to enable all of our patients that we possibly can on the patient portal. Generally, the...

Oct 2021
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CMIO

The patient portal is somewhat limited on how much we can customize it. We can do some limited branding....

Oct 2021
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CMIO

If the portal is used on a smartphone app, the ease of use is betting than it is on a web browser.

Oct 2021
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Manager

We have been trying to get things up and running so that we can allow patients to pay their bills...

Jul 2021
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Manager

In preparation for being able to collect money through eClinicalWorks' portal, we changed credit...

Jul 2021
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Manager

Our patients love being able to send emails to doctors from the portal. Even some of our elderly...

Jul 2021
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Director

When patients were self-scheduling their appointments online, that is the time when I felt some...

Jun 2021
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