Patient Portal
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Coray Tate
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KLAS Research Director - Coray Tate
 
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User Commentary

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CEO/President

Relationship, Product

Overall, the patients are satisfied with the opportunity to have the portal, make their own...

Sep 2023
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CEO/President

Product

Our biggest dilemma is when software vendors do not mandate that their customers update their own...

Sep 2023
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(0)
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CEO/President

Relationship, Product

The reality is we get next to no complaints about eClinicalWorks' Patient Portal. People have to...

Sep 2023
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(0)
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Manager

Relationship, Product

eClinicalWorks is always looking for opportunities to engage the patient. Patient Portal is very...

Aug 2023
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(0)
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Manager

Operations, Product

Sometimes Patient Portal is confusing. Patients get a notification, but they don't see what we see....

Aug 2023
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(0)
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Manager

Product

Patients want to be able to come in and schedule their appointment, and they want an answer...

Aug 2023
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(0)
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Manager

Loyalty

We have some fun things coming, so I am hoping to see full satisfaction overall in a year with the...

Aug 2023
||
(0)
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CIO

Product

Our call center staff is responsible for setting up the patient portal for the patients. One of the...

Jul 2023
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(0)
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CIO

Relationship

eClinicalWorks is so big, and we just have a representative assigned to us. But for the most part,...

Jul 2023
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(0)
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Director

Value

eClinicalWorks has a lot of modules they charge customers to use that other vendors include in their...

Jul 2023
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(0)
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Director

Product

The product isn't quite where it needs to be. It is half baked. It would be nice if the vendor were...

Jul 2023
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(0)
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Director

Loyalty, Product

I like that the system has a smartphone application for patients, and I like that the vendor has...

Jul 2023
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(0)
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Director

Product

Overall, eClinicalWorks has a strong patient portal. As there is with any type of system that is...

May 2023
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(0)
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Director

Value

Our providers have not been overly satisfied with eClinicalWorks' product. The system is cumbersome...

May 2023
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(0)
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CEO/President

Product, Value

The product adds a lot of benefits on the patient experience side. The ability to exchange...

Apr 2023
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(0)
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CEO/President

Product

The product doesn't really have a great user interface; the system is not very adaptable. While the...

Apr 2023
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(0)
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Physician

Loyalty

We were purchased by a larger hospital that uses a different vendor's system, so we are...

Feb 2023
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(0)
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Physician

Product

I wouldn't purchase eClinicalWorks' solution again. That is partly because of its setup, but it is...

Feb 2023
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(0)
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Physician

Operations

The vendor introduced us to eClinicalWorks University. That is an electronically organized training...

Jan 2023
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(0)
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Physician

Product

The solution's processes aren't intuitive, but they are fine once the vendor explains them.

Jan 2023
||
(0)
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Physician

Relationship

eClinicalWorks is much more proactive than they used to be. If something goes wrong, then the vendor...

Jan 2023
||
(0)
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Director

Product

The patient portal meets our basic needs, but we would like it to be better. It doesn’t meet all of...

Jan 2023
||
(0)
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Director

Product

Our patients complain about the patient portal all the time. The ones that were used to our old...

Jan 2023
||
(0)
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Director

Operations

There is no ongoing training for the patient portal. The trainers that came on-site for the...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

The product is user friendly and easy to use, understand, and get access to.

Jan 2023
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(0)
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Manager

Relationship

eClinicalWorks tends to be engaged if we push hard enough. Our direct account management from...

Jan 2023
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(0)
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Manager

Product

The portal is fine. It is not amazing, but it is not as terrible as everything else from eClinicalWorks....

Jan 2023
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(0)
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Manager

Culture, Relationship

I would really like the vendor to do a better job of giving us a clearer path to follow. We will ask...

Jan 2023
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(0)
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Director

Value

We ramped up the use of the patient portal later, and that included the portion where the patient...

Dec 2022
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(0)
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Analyst/Coordinator

Product

The vendor made the system's ease of use for patients better.

Oct 2022
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(0)
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Analyst/Coordinator

Product

The product is not displaying some information that it should. The product is not up-to-date with...

Oct 2022
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