Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Future Outlook
We were purchased by a larger hospital that uses a different vendor's system, so we are...
Login or Create an Account to see details.
Interfacing and Integration
I wouldn't purchase eClinicalWorks' solution again. That is partly because of its setup, but it is...
Login or Create an Account to see details.
Other Observations & Comments
The vendor introduced us to eClinicalWorks University. That is an electronically organized training...
Login or Create an Account to see details.
Functionality and Upgrades
The solution's processes aren't intuitive, but they are fine once the vendor explains them.
Login or Create an Account to see details.
Relationship
eClinicalWorks is much more proactive than they used to be. If something goes wrong, then the vendor...
Login or Create an Account to see details.
Functionality and Upgrades
The patient portal meets our basic needs, but we would like it to be better. It doesn’t meet all of...
Login or Create an Account to see details.
Functionality and Upgrades
Our patients complain about the patient portal all the time. The ones that were used to our old...
Login or Create an Account to see details.
Implementation and Training
There is no ongoing training for the patient portal. The trainers that came on-site for the...
Login or Create an Account to see details.
Functionality and Upgrades
The product is user friendly and easy to use, understand, and get access to.
Login or Create an Account to see details.
Relationship
eClinicalWorks tends to be engaged if we push hard enough. Our direct account management from...
Login or Create an Account to see details.
Other Observations & Comments
The portal is fine. It is not amazing, but it is not as terrible as everything else from eClinicalWorks....
Login or Create an Account to see details.
Service and Support
I would really like the vendor to do a better job of giving us a clearer path to follow. We will ask...
Login or Create an Account to see details.
Functionality and Upgrades
We ramped up the use of the patient portal later, and that included the portion where the patient...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor made the system's ease of use for patients better.
Login or Create an Account to see details.
Functionality and Upgrades
The product is not displaying some information that it should. The product is not up-to-date with...
Login or Create an Account to see details.
ROI / Cost
The patient satisfaction surveys are very fairly priced. The integrated multimode reminders and...
Login or Create an Account to see details.
Functionality and Upgrades
On the patient experience side, the solution is a little frustrating. The challenge for patients...
Login or Create an Account to see details.
Functionality and Upgrades
The product has its nuances, but it is not particularly onerous for staff to use. With a certain...
Login or Create an Account to see details.
Service and Support
We have a client manager, but that person is not particularly empowered to do anything. They will...
Login or Create an Account to see details.
ROI / Cost
The patient portal works as advertised. It gives patients an opportunity to go online and be able to...
Login or Create an Account to see details.
Relationship
We don't like that there are limited capabilities and support for patients who can't get logged in...
Login or Create an Account to see details.
Functionality and Upgrades
We are not exactly thrilled with the eCW patient portal. It is not particularly patient friendly. We...
Login or Create an Account to see details.
Functionality and Upgrades
The patient portal works fairly well. It is pretty simple and has lots of great features that I do...
Login or Create an Account to see details.
Functionality and Upgrades
In eCW's patient portal, if a patient is locked out, the system requires staff to unlock the account...
Login or Create an Account to see details.
Functionality and Upgrades
Patients have a lot of portal fatigue and don't want to bother putting in a username and password....
Login or Create an Account to see details.
Interfacing and Integration
eClinicalWorks pushes very hard for integration and it is a high priority for them. We don't take...
Login or Create an Account to see details.
Other Observations & Comments
eClinicalWorks is upgrading things on a regular basis. The vendor is delivering new things before we...
Login or Create an Account to see details.
Relationship
eClinicalWorks is definitely a top-down company, and the top is very invested. Girish Navani’s...
Login or Create an Account to see details.
Functionality and Upgrades
eClinicalWorks continues to develop and add new features that have some utility. They miss the mark...
Login or Create an Account to see details.
Functionality and Upgrades
The solution is a one-size-fits-all platform. There is little customization that can be done with...
Login or Create an Account to see details.
Functionality and Upgrades
From a technology perspective, we can’t remove a lot of the features that we aren’t using in the...
Login or Create an Account to see details.
Functionality and Upgrades
Our patients that went from one system to the eClinicalWorks portal hate it. Nothing about it is...
Login or Create an Account to see details.
Featured Reports
Preferences