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Patient Portal Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
We get quite a few positive comments about the patient portal. A lot of people say it is easy to...
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Manager
The system checks the box for integration, and it helps us communicate with patients. I compare this...
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Manager
There is no easy way to set someone up. A lot of people now have email addresses that they don't...
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Manager
The system checks the box for supporting patient-centered care in terms of providing the basics....
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Manager
eClinicalWorks has a great patient portal that allows us to communicate with patients. Some of the...
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Director
I like that patients can get access to their lab results, immunization records, and visit summaries...
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Director
The vendor needs to focus on improving the functionality for teenagers. We want the system to better...
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Director
The patient portal doesn’t require much, but one issue with it is that patients cannot print their...
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Manager
I am unhappy that in all the years we have had this product, we have been unable to collect money on...
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Manager
In terms of interoperability, we still have problems with portal messages having to be sorted and...
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Manager
I have never had eClinicalWorks contact me proactively about the portal. I am still old school; I...
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Manager
The biggest problem with the patient portal is that some patients just can't get on it. That is...
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Manager
The implementation was pretty good. The patient portal came with our eClinicalWorks package; we...
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CMIO
We haven't needed the vendor to train us for a long time. We basically do all of our own training....
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CMIO
We have issues with the solution working as promoted. I would rate this solution lower because of...
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CMIO
We can't send attachments to patients in this solution. The solution finally has a password reset...
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CMIO
We have been waiting for several features to be released for this solution. We have proxies that we...
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CMIO
An upgrade will be released later this year with some of the things we want. We are currently...
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CMIO
We really want the vendor to stop promising vaporware. A few months ago, we got an email that told...
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Manager
Our strategic account manager calls us on a regular basis to check on us and tell us about new...
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Manager
At this time, we haven't thought about changing the system, so I am sure that we are stuck with it....
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Manager
We have had the most communication we have ever had from the vendor during the COVID-19 crisis....
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Analyst/Coordinator
We are definitely using eClinicalWorks' patient portal, especially with COVID-19 and telehealth. We...
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CEO/President
We use the portal and the vendor's mobile app; we use whatever the patient wants to use. That is one...
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CEO/President
With every new development, eCW figures out a way to charge for it. We aren't using eCW's televisit...
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CEO/President
The vendor's executives are very accessible. At the national meetings, they are definitely at the...
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CEO/President
Our staff spends a lot of time training patients and holding their hands as the patients figure out...
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