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Patient Portal Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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Director

Product

The messaging component in Patient Portal is specifically clunky because of the inability of...

Sep 2024
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Director

Product

I like that Patient Portal exists and that patients can use it on their mobile devices; they have...

Sep 2024
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Manager

Product

eClinicalWorks updated something in the system that convoluted the process. Some patient results...

Jul 2024
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(0)
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Manager

Product

We should have a functionality where we can control what can go across to Patient Portal. We need to...

Jul 2024
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Director

Relationship, Operations

eClinicalWorks generally does a good job of reaching out in terms of training, and they try to make...

May 2024
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(0)
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Director

Product

I have found that the messaging functionality in Patient Portal isn’t as easy as it is in other...

May 2024
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Analyst/Coordinator

Product

None of our patients can figure out eClinicalWorks Patient Portal. They struggle with resetting...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

eClinicalWorks is nonresponsive. We send emails, but we don't get answers. I have regular calls with...

Jan 2024
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Analyst/Coordinator

Product

eClinicalWorks Patient Portal’s upgrades are less invasive to our workflows than upgrades for other...

Jan 2024
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Manager

Product

We do patient satisfaction surveys, and patients consistently tell us they like the portal, and they...

Dec 2023
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Manager

Product

If there is one thing that could be improved with the portal, it is that patients tell us it is...

Dec 2023
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Director

Relationship, Product

I have been really impressed. I feel like eClinicalWorks really tries to be on the cutting edge of...

Nov 2023
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Director

Product

Patient Portal works really well. The users are very satisfied with the overall product quality. We...

Nov 2023
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Director

Product

We would like the messaging to be easier for patients because the messaging is sometimes hard....

Nov 2023
||
(0)
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Director

Loyalty, Product

The portal still needs some improvement in terms of what can be uploaded to the system. eCW is...

Nov 2023
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(0)
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Physician

Operations

eClnicalWorks’ ongoing training is decent. I would like a bit more training when the vendor...

Oct 2023
||
(0)
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Physician

Product

The product’s patient billing feature is not working well.

Oct 2023
||
(0)
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Director

Culture

The vendor doesn't nickel-and-dime. There is generally a per-physician contract or a per-claim...

Oct 2023
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(0)
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Director

Product

There are some nuances to using the product out of the box, but it is visual, which makes things easier....

Oct 2023
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(0)
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Director

Product

I like the ability to access the portal from multiple devices. The product is fairly easy to use. It...

Oct 2023
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(0)
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Director

Product

I would like the ability to connect tools together so that patients can see their full medical...

Oct 2023
||
(0)
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Director

Relationship

It would be awesome to see the vendor be more reactive in terms of knowing our specialties that are...

Oct 2023
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(0)
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Article
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The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Article
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When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.



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