Patient Portal Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Director

Value

We are getting our money's worth out of the Patient Portal with the patient involvement, or the...

Jan 2025
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Director

Relationship

Support is very bad with eClinicalWorks. We knew going into the engagement that support would not be...

Jan 2025
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Director

Product

Patient Portal is easy to navigate. It is easy for a patient, especially if they don't remember...

Jan 2025
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Director

Relationship

eClinicalWorks does keep all promises. We finally have a new strategic account manager, so we are...

Jan 2025
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Director

Product

I like that Patient Portal exists and that there are a variety of components that we can control....

Jan 2025
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Director

Operations, Product

On the practice side, I would like to see the mechanisms to control Patient Portal, the information...

Jan 2025
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Director

Product

I don’t have a high level of satisfaction with Patient Portal. It is not something we have been able...

Jan 2025
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Physician

Culture, Relationship

The vendor advertises features, and then they make them work in a couple of years. We walk out of a...

Jan 2025
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Physician

Loyalty, Product

The vendor is pushing AI now. The way they show it looks good. We probably don't need to change to...

Jan 2025
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Physician

Product

Recently, I had to log in to my own portal. That was a disaster. I personally had a hard time using...

Jan 2025
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Physician

Relationship, Operations

I know the vendor's people. The vendor has enjoyable conferences. If we go to a conference, we can...

Jan 2025
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Physician

Relationship

eClinicalWorks is very quick to jump onto the innovation bandwagon. They don't always make things...

Jan 2025
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Director

Product

The messaging component in Patient Portal is specifically clunky because of the inability of...

Sep 2024
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Director

Product

I like that Patient Portal exists and that patients can use it on their mobile devices; they have...

Sep 2024
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Manager

Product

eClinicalWorks updated something in the system that convoluted the process. Some patient results...

Jul 2024
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Manager

Product

We should have a functionality where we can control what can go across to Patient Portal. We need to...

Jul 2024
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Director

Relationship, Operations

eClinicalWorks generally does a good job of reaching out in terms of training, and they try to make...

May 2024
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Director

Product

I have found that the messaging functionality in Patient Portal isn’t as easy as it is in other...

May 2024
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