Patient Portal Comments

 

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Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

At this time, we haven't thought about changing the system, so I am sure that we are stuck with it....

Jul 2020
 Helpful

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Manager

Other Observations & Comments

We have had the most communication we have ever had from the vendor during the COVID-19 crisis....

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We are definitely using eClinicalWorks' patient portal, especially with COVID-19 and telehealth. We...

Jun 2020
 Helpful

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CEO/President

Technology

We use the portal and the vendor's mobile app; we use whatever the patient wants to use. That is one...

Jun 2020
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CEO/President

ROI / Cost (care and feeding)

With every new development, eCW figures out a way to charge for it. We aren't using eCW's televisit...

Jun 2020
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CEO/President

Relationship

The vendor's executives are very accessible. At the national meetings, they are definitely at the...

Jun 2020
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CEO/President

Functionality and Upgrades

Our staff spends a lot of time training patients and holding their hands as the patients figure out...

Jun 2020
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CMIO

Functionality and Upgrades

The patient portal is fairly easy to access. There is a fair amount of flexibility in what I send...

Apr 2020
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CMIO

Functionality and Upgrades

The problem I have with eCW's patient portal is that it doesn't allow us to upload documents into...

Apr 2020
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Manager

Functionality and Upgrades

The vendor avoids overcharging. I would recommend eClinicalWorks Patient Portal. It is pretty decent....

Apr 2020
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COO

Functionality and Upgrades

The biggest flaw that I see in the portal with patient communication is that each response creates a...

Apr 2020
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COO

Functionality and Upgrades

The portal is for the patient to interact with the clinic. If I am a patient at other practices, I...

Apr 2020
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COO

Functionality and Upgrades

Our patients become frustrated with the system because they can only see what we allow them to see....

Apr 2020
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COO

Service and Support

I would rate the vendor's phone and web support as a zero. It is bad.

Apr 2020
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Manager

Functionality and Upgrades

Patients that use the portal are more satisfied with our services. We send out surveys, and patients...

Mar 2020
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Manager

ROI / Cost (care and feeding)

Everything is going well with the patient portal. The portal is working well, and users don't...

Mar 2020
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Manager

Functionality and Upgrades

eClinicalWorks' patient portal has definitely cut down on phone calls. Patients have more access to...

Jan 2020
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Manager

Functionality and Upgrades

We have not had any issues with patients adopting the portal. Maybe some older patients have had...

Dec 2019
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Manager

Functionality and Upgrades

Pretty much everything in the patient portal is there so that the patient does not have to wait for...

Dec 2019
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VP/Other Executive

Service and Support

I do have a couple of knocks on eClinicalWorks. The first is that they are hard to integrate with,...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

Our providers really utilize the portal. They have pushed the envelope and have really taken...

Dec 2019
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VP/Other Executive

Relationship

eClinicalWorks is generally pretty good to work with. I know the owner somewhat well, and we can...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is a good communication tool for providers and patients.

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

The system made communication with patients easier and provided information. There were limitations...

Dec 2019
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Director

ROI / Cost (care and feeding)

There is not an issue with promises being kept by eCW, but they charge us for a lot of things.

Nov 2019
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Director

Relationship

The eCW executives and senior management team are very accessible. They are at a lot of the user...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I guess the only downside is that the information that eClinicalWorks gives us in their chart is...

Oct 2019
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Director

ROI / Cost (care and feeding)

eCW's patient portal is very easy for patients to use. Our IT department used to have to support our...

Oct 2019
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Director

Functionality and Upgrades

We have a lot of built-in functionality at no cost to us, so we always try to move forward with...

Oct 2019
 Helpful

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CMO

Functionality and Upgrades

Patient adoption of the system was slow at first, but we have really good patient adoption now. The...

Oct 2019
 Helpful

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Physician

Interfacing and Integration

eClinicalWorks' patient portal doesn’t integrate with other systems.

Jul 2019
 Helpful

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Physician

Functionality and Upgrades

eClinicalWorks has promised two really important improvements, so we will see what happens. As far...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

One teeny tiny problem is that we have a particular flow sheet that is a patient education tool but...

Jun 2019
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Manager

Other Observations & Comments

Our overall satisfaction with eClinicalWorks is above average, but it is not great.

Jun 2019
 Helpful

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Manager

Technology

We are experiencing pain points and challenges with the system. We are looking at some different...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

Our patients lose their passwords to eClinicalWorks' patient portal all the time. That happens with...

May 2019
 Helpful

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Manager

Functionality and Upgrades

We get a lot of feedback from patients, and patients say they love the system. The system allows us...

May 2019
 Helpful

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Manager

Functionality and Upgrades

I would like to have the ability to customize the system more. The system is not very robust in...

May 2019
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Manager

Interfacing and Integration

I would like to have the patient portal communicate more directly with our other eClinicalWorks...

May 2019
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COO

Functionality and Upgrades

We recently upgraded our version of the system, and we know the challenges that are involved in any...

Apr 2019
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COO

Service and Support

We have been pestering eClinicalWorks about the issues we have been facing from the most recent...

Apr 2019
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Director

Other Observations & Comments

eClinicalWorks’ tools for patient engagement are okay. Their patient portal and messaging campaign...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

There are some issues with syncing data in eClinicalWorks' patient portal. About 70% of the data...

Nov 2018
 Helpful

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Manager

Technology

The coolest thing about eCW's patient portal is the app. Once the app is set up, it is so convenient...

Nov 2018
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Manager

Relationship

eClinicalWorks definitely nickel-and-dimes. They don’t always keep their promises. Their promises...

Nov 2018
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COO

Service and Support

eClinicalWorks' customer service has improved in some ways over the past few years, and it has...

Nov 2018
 Helpful

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COO

Functionality and Upgrades

Our patients are fairly good about using the portal. There is a learning curve with the login, but...

Nov 2018
 Helpful

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COO

Functionality and Upgrades

The portal works well when it works, but it sometimes breaks. There are times when the portal...

Nov 2018
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COO

ROI / Cost (care and feeding)

eClinicalWorks is very transparent and up front with their costs, but they do charge for each module...

Nov 2018
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CIO

Functionality and Upgrades

eClinicalWorks’ patient portal has a lot of future potential. When we look at the technology...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

In the patient portal, patients can see everything that we do for them, and they can make requests...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

The patient portal that our physicians use is on the eClinicalWorks platform. No news is good news,...

Aug 2018
 Helpful

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CMIO

Technology

We have been pleased with the advancement of the patient portal. eClinicalWorks is proactive with...

Aug 2018
 Helpful

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CMIO

Functionality and Upgrades

Reviewing results is much more convenient as we get more people online. We can write things, hit...

Aug 2018
 Helpful

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Director

Lessons Learned

Only about 30% of the people who sign up for the portal log on to it. It helps tech-savvy people to...

Jul 2018
 Helpful

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Director

Technology

More security would be good for the portal. It should use more security tokens or multifactor...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

As far as getting our money's worth goes, the eClinicalWorks portal does help us meet certain...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

We do have one issue. eClinicalWorks is usually on top of technology needs, but our patients can't...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

We are having issues with eClinicalWorks' patient portal. We usually publish patient education...

Jun 2018
 Helpful

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Physician

Functionality and Upgrades

eCW's patient portal is stable but slow. We have trouble getting patients to access the portal. The...

May 2018
 Helpful

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Physician

Functionality and Upgrades

Not all of our active primary care patients have email addresses in their portal profiles. We don't...

May 2018
 Helpful

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Physician

Functionality and Upgrades

It is a challenging process getting patients access to eCW's patient portal. Our people have to do...

May 2018
 Helpful

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Physician

Service and Support

We have no control over eCW's patient portal. The vendor doesn't take any of our suggestions. The...

May 2018
 Helpful

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Director

Functionality and Upgrades

Scheduling appointments and going through the check-in process is easy with eClinicalWorks' portal....

May 2018
 Helpful

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Director

Functionality and Upgrades

We have seen tangible outcomes come from using eClinicalWorks' patient portal. It is easy to request...

May 2018
 Helpful

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Relationship

We are fairly happy with eClinicalWorks. We talk to them often, and we have many patients on the...

May 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

eCW has built a functional portal that works well for our needs, but it isn't the enterprise...

Apr 2018
 Helpful

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Director

Functionality and Upgrades

We have an enterprise patient portal in eClinicalWorks EHR, but we can't get the portal to work....

Apr 2018
 Helpful

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Director

Service and Support

We have been trying to merge eClinicalWorks' outpatient portal with the inpatient portal, but we...

Apr 2018
 Helpful

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Director

Other Observations & Comments

We were using the patient portal by messaging back and forth between the providers and the patients....

Mar 2018
 Helpful

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Manager

Functionality and Upgrades

eCW's patient portal works pretty well for us. We can get information out to the patients and give...

Mar 2018
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CNO

Service and Support

eCW's patient portal is clunky. It isn't very dynamic or flexible. We have technical problems with...

Feb 2018
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CNO

Functionality and Upgrades

Our end users don't want to change their EMR. They are very comfortable with eCW's system, although...

Feb 2018
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CNO

Functionality and Upgrades

We have done some self scheduling through eCW's portal, and that works alright. Our providers...

Feb 2018
 Helpful

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VP/Other Executive

Relationship

eCW needs to consider their relationship with their clients. A good relationship can do a lot to...

Jan 2018
 Helpful

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CMIO

Functionality and Upgrades

eCW Patient Portal is a massive disappointment. The portal's functionality certainly did not meet...

Jan 2018
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CMIO

Relationship

Communication with eCW's support lacks transparency. The timelines end up being much longer than...

Jan 2018
 Helpful

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Director

Future Outlook

Most of our practices are expanding their use of eClinicalWorks' Patient Portal to try and get...

Dec 2017
 Helpful

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Director

Other Observations & Comments

eClinicalWorks' Patient Portal is simple to build. A lot of people are asking for the ability to...

Dec 2017
 Helpful

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Director

Functionality and Upgrades

A large part of the problem with eClinicalWorks is the promise they gave us about the ability for...

Nov 2017
 Helpful

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Director

Technology

Interactive patient systems, patient education, and patient engagement are bundled into an overall...

Nov 2017
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Manager

Other Observations & Comments

We blast messages on a regular basis. We encourage our patients to use Patient Portal. We use pretty...

Nov 2017
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Manager

Other Observations & Comments

Patient Portal has a feature for requesting appointments. That feature pretty much just sends a...

Nov 2017