Independent Ambulatory Patient Portals 2023
28 February 23
| Alex McIntosh and Coray Tate
Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies. Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent ambulatory space (clinics not owned by a hospital/health system) to share their perspective and help other such organizations understand portals’ impact on patient care.
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Director
Value
We are getting our money's worth out of Patient Portal with the...
Director
Relationship
Support is very bad with eClinicalWorks. We knew going into the...
Director
Product
Patient Portal is easy to navigate. It is easy for a patient,...
Director
Relationship
eClinicalWorks does keep all promises. We finally have a new strategic...
Director
Product
I like that Patient Portal exists and that there are a variety of...
Director
Operations, Product
On the practice side, I would like to see the mechanisms to control...
Director
Product
I don’t have a high level of satisfaction with Patient Portal. It is...
Physician
Culture, Relationship
The vendor advertises features, and then they make them work in a...
Physician
Loyalty, Product
The vendor is pushing AI now. The way they show it looks good. We...
Physician
Product
Recently, I had to log in to my own portal. That was a disaster. I...