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Ellit Groups Go-Live Support Commentary
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Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Ellit Groups did what we would expect at the go-live. We want a firm to be at our elbow and solving...
Ellit Groups is very customer focused, and their project management is very strong. They're very...
I have regular contact with Ellit Groups, even at the higher levels.
One of the things with Ellit Groups is that during the implementation, their consultants provide...
Before the implementation, Ellit Groups helped us determine the number of people that we needed at...
The account management from Ellit Groups was one of the most streamlined processes that I have ever...
I have worked with many firms in the past, especially when it comes to go-live and at-the-elbow...
Ellit Groups was the calm in the storm. This was the biggest technology transformation that our...
We got a lot of executive advising and consulting from Ellit Groups. A lot of the things I learned...
Ellit Groups executes flawlessly. We set the bar high, but Ellit Groups always exceeds our...
From a high level all the way down, the involvement has been excellent. Ellit Groups has met with us...
We use only Ellit Groups for at-the-elbow support. We had a successful go-live that went well. But...
Ellit Groups is excellent at providing support. The firm's support people have excellent...
I am very satisfied with the long-term benefits of having really good staff members. I believe we...
Occasionally, there may be an individual who doesn't work out well within a group. That is common...
One of Ellit Groups' greatest strengths is their flexibility and transparency during go-live...
Ellit Groups drives tangible outcomes through thorough preparation and partnership well before a...
Ellit Groups truly excelled during our project with them. Typically, end users are focused on their...
We have a core group of trusted Ellit Groups team members who we have worked with before. We...
After a previous consulting partner failed to deliver, Ellit Groups was able to do an excellent job...
We had a lot of sites going live, and Ellit Groups was good at accommodating and making sure that...
We should have had a deep conversation with Ellit Groups to tell them that we needed some...
Ellit Groups' services were at a fair market price. Most of the leadership from Ellit Groups comes...
One improvement I would have liked with Ellit Groups is receiving the list of support personnel...
Ellit Groups supported the transition from a paper to an electronic process. They helped providers...
Since we have worked with Ellit Groups before and many of their team members are already familiar...
Commentary Summary
Comment Type Breakout