Ellit Groups Go-Live Support Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Operations
The strength of our partnership with Ellit Groups is solid. I talk to the CEO all the time. Ellit...
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Relationship, Operations
Ellit Groups' services are white glove, at-the-elbow services, predominantly in difficult physician...
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Loyalty
We considered one other firm to help us with the implementation, but we felt pretty confident with...
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Operations
Ellit Groups had some really good input for how we had our training team structured; we weren’t...
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Operations
The go-live support from Ellit Groups was incredibly important, and it wasn’t enough. We have been...
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Relationship, Operations
Ellit Groups has left our staff, and we still have a lot of post-implementation workflows to work...
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Operations
The value of helping Ellit Groups do our current state and roll into the implementation was that...
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Operations
Ellit Groups helped us gather the components needed to prepare the contract for the solution we were...
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Relationship, Operations
Someone from the firm came to visit us during the implementation, so the firm's executive...
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Loyalty, Relationship
I was at a certain function, and I caught up with someone I had a history with. That person...
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Value
I always do a competitive bid process. My advice to others is that it is probably a bad idea to just...
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Loyalty, Relationship, Operations
One of my colleagues mentioned that they had worked with Ellit Groups for a certain go-live, and...
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Loyalty, Relationship
We have had great success with Ellit Groups. The firm does a great job, and I don't have any...
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Operations
Although a superuser of ours had a bit more training, they were still new to the system. Ellit...
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Relationship, Operations
We had a couple of people from the firm on-site for a few days. It was very nice of them to be...
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Value
I did not see the staff at any time sitting idle watching the phones. Every unit was very busy, and...
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Relationship
With the firm, we definitely decreased the ticket volume. We had less than half the number of calls...
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Loyalty
We selected Ellit Groups because we had a reference for them, and the firm came in, did an RFP, and...
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Relationship, Value
I have used at-the-elbow support in a number of organizations. I have always viewed it as a...
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Relationship, Operations
We had multiple areas that went sideways during our go-live. I was able to drop our Ellit Groups...
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Relationship
I’m a big fan of Ellit Groups’ CEO. A lot of the CEOs we work with out in the industry are very good...
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Operations
Ellit Groups was tremendous in enabling our go-live. First and foremost, whenever we had to think...
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