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User Commentary
Relationship, Product
We just did a migration with Epic, and things have been an absolute disaster. Nothing works; our...
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Product
Epic is just not up to industry standards. They don’t have bidirectional interfaces. Our host...
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Value
The hook with Community Connect EpicCare is it is fairly inexpensive because we are leasing it, but...
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Product, Value
I’m not a fan of Epic's system. Our recent experience has been awful. New staff members who come in...
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Relationship, Operations
When we need help learning how to do something in the system, our host fails to teach us. I have had...
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Product
Since our last upgrade, the layout has not been as user friendly to move around in. Sometimes not...
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Relationship
The phone and web support from our host is horrible. They don't respond, and we literally have to...
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Product
I have been in healthcare for many years, and I do like some of the benefits of Community Connect...
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Operations
I don't agree with our host’s training. When we are at work, we are working. Our phone rings, and...
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Product
When we are on a phone call scheduling a patient, there are a lot of questions that drop down that...
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Loyalty
Our previous EHR vendor was a very small company, and getting support was a little difficult. There...
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Relationship, Operations, Product
Epic tries to make the screens and things like that pretty user friendly. Sometimes they move things...
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Culture
Sometimes we just want things to stay the same for a while with Epic, but they do seem to keep up...
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Relationship
Epic is very good at responding back. As long as there are enough staff members, they take care of...
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Operations
I would tell other providers thinking of instituting Epic's system that Epic is really good with...
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Relationship, Value
Community Connect EpicCare Ambulatory EHR is clunky, complicated, expensive, and minimally...
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Relationship, Product
We have connectivity to most of the people who we need to get additional information from at the...
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Product
We used to belong to an HIE, but we don’t anymore through our current host. With that HIE, our reach...
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Operations
The trainers are not educated. We end up doing most of the training here. I have actually stopped...
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Product
The system is easy to use. If we are looking for something in a patient’s chart, it is very easy to...
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Product
I think Epic's system has almost all functionalities present. I don't think there is something we...
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Product
We are doing much better with Epic's system. The charting is much better, but we sometimes get...
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Loyalty, Operations
We are learning that going with Epic's system is a huge undertaking. We didn't understand how much...
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Relationship
Our relationship with our host was rocky in the beginning. We are one of the first hospitals of our...
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Loyalty, Value
We thought our previous EHR was a great system until we got Community Connect EpicCare Ambulatory...
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Product
Community Connect EpicCare Ambulatory EHR really is pretty easy to use as an end user. I find it...
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Operations
We were getting a new doctor up and running on Epic, and the host wasn’t very supportive. We are...
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Relationship
Anytime we have a question, there is a way to submit the help request online if we have a problem....
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Product
The reporting features in Community Connect EpicCare Ambulatory EHR need to be improved because they...
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Loyalty, Product
There are little things I want to change in the EHR. When we are closing out at the end of the day,...
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Loyalty, Product
From Epic, I would really like to see automated patient text messages. There is something...
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Product
There are occasional times when Epic's system seems to just slow down, and we can't get from screen...
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Relationship, Operations
When we do implementations, I reach out a lot of times to my liaison or the IT department. The IT...
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Product
As far as outcomes go, Epic gets us to the point where we can meet our measures and keep moving forward....
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Operations
It helps if the customer has a superuser who can walk people through things. Also, when we get...
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Relationship
Epic notifies us of changes by putting banners up on the screens when we sign in that tell us what...
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Relationship, Product
Our host site has been expanding further away from us. They want everything to be on one ecosystem,...
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Relationship, Operations, Product
Our host site has done a lot of upgrades and changes. Those changes are fine, but some of them have...
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Product
I would buy the solution again, but not because I think it is the greatest system. I love the...
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Operations
Until recently, the training we received was second to none. However, our host site now has a new...
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Product
Community Connect EpicCare Ambulatory EHR is very easy to use, but there are so many ways that users...
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Product
It is very easy for us to do our end-of-day reports in the system, and the system is up and running...
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Product
I would like to see more streamlined document signatures through the patient portal, telephone...
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Relationship
Things with the product have gotten much better than they used to be. The actual engagement with the...
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Relationship, Operations
There is an issue with the host team resolving tickets. Communication needs to be accelerated to...
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Operations, Product
Getting documents is clunky in the system, and the current architecture is going to remain clunky...
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Product
The product is good for a practice that wants to operate exactly how we operate. It is not great for...
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Product, Value
The biggest strength of the product from the providers' standpoint is just ease of use. It has...
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Product, Value
It is helpful to have messaging for clinical questions where staff can message the clinical nurses...
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Product
It would be helpful if the Epic systems at different facilities were connected in a different way....
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Operations
The vendor could improve their training by making it more personalized for the practice. For...
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Relationship, Product
One of the main issues I have is that when we do a checkout with a patient, there is still a...
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Relationship
I would love for Epic to check with us at the beginning of each year and ask what our issues are and...
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Relationship
Working with the people at Epic can be hard because they don't understand us; they understand codes....
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Operations
Epic tells us when they upgrade things, but when we get on the product, there is a lot of stuff that...
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Product
We would like personalized check-ins, or they could even do an overall message about a download...
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Operations, Product
The product is very easy for our end users. I have a new employee that started a few weeks ago, and...
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Relationship
The support team is great. I get their names, and I keep their numbers and call them personally, so...
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Loyalty, Product
I would love for all the systems to communicate better, and I know we are working on getting the...
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Operations, Product
The hardest part about the product for patients is to navigate when we scan things in; they don't...
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Relationship
I have never had to escalate things much because our Epic representatives have gotten done what we...
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Relationship
Sometimes there is a delay with support. It is usually fine, but when we are in crisis, we want an...
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Loyalty, Relationship
Our host twisted our arm to move to Epic's system, but they didn’t tell us that they didn’t have the...
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Loyalty, Product
The product integrated with nothing, even though our host had Epic systems everywhere. Our host's...
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Product
The product has floating dashboards that change all the time, and we have to keep reorienting...
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Relationship
Our host runs the support ticketing system, and we have had urgent tickets out for six months.
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Product
Our doctors built an ePrescribing piece for controlled substances into the product. However, it...
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Relationship, Product, Value
The product runs like it was made for a much larger hospital. It puts so many limitations on our...
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Relationship
The only thing that I would like to be a little different is the customer service portion of Epic....
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Product
We definitely like the integration of Epic's system because our local hospital uses it. Most of the...
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Product
The only thing I would like to see from Epic is more independence where we can do things on our own,...
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Value
Our host is not keeping all their promises, but they are doing their best. I know the reason they...
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Operations, Product
When we got the product, we started negotiations with our host site, and there was an understanding...
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Operations, Product
We don't have control over the upgrades in the EHR, and our host turns on stuff and upgrades stuff...
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Relationship
I love and appreciate that our partner liaison people are super accessible. I have texted them,...
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Loyalty
I expect that things with our host site will be resolved in the future and that we will be back up...
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Relationship
When we put in service tickets, if our host site could take action on them a little faster or...
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Operations, Product
The product is user friendly. There are different tabs to use. Most everything is right there, and...
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Culture, Loyalty, Value
Epic is in our long-term plans, but one of the chief complaints among our staff is that we have more...
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Product
I don’t hear users complaining much about things not working after a recent update. It is easy to...
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Relationship
It is hard to get support because we can't contact Epic ourselves. We have to go through our host...
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Loyalty
We chose Epic's system because it was accessible for other practices and would allow our providers...
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Loyalty
I most likely wouldn't buy Epic's system again. We have actually looked at switching systems, but...
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Value
Our host site is pretty good about not charging for every little thing. Granted, we don't seek out...
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Loyalty, Product
Things have improved with our host site. A while ago, we weren't happy with them. We were always...
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Relationship
One negative about our host site is that every time there is an upgrade, it is almost guaranteed...
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Relationship, Product
I would like Epic to involve private practices more. We would like to see their records too. When we...
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Loyalty, Product
If we were in the market for an EHR, our organization’s first consideration would probably be Epic...
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