Community Connect EpicCare Ambulatory EHR - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
One big thing I like about Community Connect EpicCare Ambulatory EHR is just the ability to see...
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Product
From the front desk side, our biggest issue is when scheduling follow-up appointments, we don't want...
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Operations
The availability of the vendor's training is more of a problem than the quality of that training. I...
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Product
The solution works perfectly fine for what we do, but based on the feedback we get from other...
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Relationship
Our host site has a great group of people. We could always ask for more people, but the people we...
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Loyalty
One of the reasons we are planning to keep the solution is its familiarity. To be honest, it is...
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Relationship, Product
We just did a migration with Epic, and things have been an absolute disaster. Nothing works; our...
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Product
Epic is just not up to industry standards. They don’t have bidirectional interfaces. Our host...
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Value
The hook with Community Connect EpicCare is it is fairly inexpensive because we are leasing it, but...
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Product, Value
I’m not a fan of Epic's system. Our recent experience has been awful. New staff members who come in...
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Relationship, Product
Our host gives good updates, but they miss some communication updates; maybe they are the things...
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Product
Community Connect EpicCare Ambulatory EHR is a great program. It is very robust, and I like being...
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Relationship, Operations
When I reached out to our host site trying to get extra training for the staff, Epic was super...
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Relationship, Operations
When we need help learning how to do something in the system, our host fails to teach us. I have had...
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Product
Since our last upgrade, the layout has not been as user friendly to move around in. Sometimes not...
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Relationship
The phone and web support from our host is horrible. They don't respond, and we literally have to...
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Product
I have been in healthcare for many years, and I do like some of the benefits of Community Connect...
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Operations
I don't agree with our host’s training. When we are at work, we are working. Our phone rings, and...
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Product
When we are on a phone call scheduling a patient, there are a lot of questions that drop down that...
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Loyalty
Our previous EHR vendor was a very small company, and getting support was a little difficult. There...
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Relationship, Operations, Product
Epic tries to make the screens and things like that pretty user friendly. Sometimes they move things...
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Culture
Sometimes we just want things to stay the same for a while with Epic, but they do seem to keep up...
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Relationship
Epic is very good at responding back. As long as there are enough staff members, they take care of...
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Operations
I would tell other providers thinking of instituting Epic's system that Epic is really good with...
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Relationship, Value
Community Connect EpicCare Ambulatory EHR is clunky, complicated, expensive, and minimally...
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Relationship, Product
We have connectivity to most of the people who we need to get additional information from at the...
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Product
We used to belong to an HIE, but we don’t anymore through our current host. With that HIE, our reach...
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Operations
The trainers are not educated. We end up doing most of the training here. I have actually stopped...
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Product
The system is easy to use. If we are looking for something in a patient’s chart, it is very easy to...
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Product
I think Epic's system has almost all functionalities present. I don't think there is something we...
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Product
We are doing much better with Epic's system. The charting is much better, but we sometimes get...
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Loyalty, Operations
We are learning that going with Epic's system is a huge undertaking. We didn't understand how much...
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Relationship
Our relationship with our host was rocky in the beginning. We are one of the first hospitals of our...
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Loyalty, Value
We thought our previous EHR was a great system until we got Community Connect EpicCare Ambulatory...
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Product
Community Connect EpicCare Ambulatory EHR really is pretty easy to use as an end user. I find it...
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Operations
We were getting a new doctor up and running on Epic, and the host wasn’t very supportive. We are...
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Relationship
Anytime we have a question, there is a way to submit the help request online if we have a problem....
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Product
The reporting features in Community Connect EpicCare Ambulatory EHR need to be improved because they...
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Loyalty, Product
There are little things I want to change in the EHR. When we are closing out at the end of the day,...
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Loyalty, Product
From Epic, I would really like to see automated patient text messages. There is something...
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Product
There are occasional times when Epic's system seems to just slow down, and we can't get from screen...
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Relationship, Operations
When we do implementations, I reach out a lot of times to my liaison or the IT department. The IT...
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Product
As far as outcomes go, Epic gets us to the point where we can meet our measures and keep moving forward....
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Operations
It helps if the customer has a superuser who can walk people through things. Also, when we get...
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Relationship
Epic notifies us of changes by putting banners up on the screens when we sign in that tell us what...
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Relationship, Product
Our host site has been expanding further away from us. They want everything to be on one ecosystem,...
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Relationship, Operations, Product
Our host site has done a lot of upgrades and changes. Those changes are fine, but some of them have...
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Product
I would buy the solution again, but not because I think it is the greatest system. I love the...
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Operations
Until recently, the training we received was second to none. However, our host site now has a new...
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Product
Community Connect EpicCare Ambulatory EHR is very easy to use, but there are so many ways that users...
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Product
It is very easy for us to do our end-of-day reports in the system, and the system is up and running...
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Product
I would like to see more streamlined document signatures through the patient portal, telephone...
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Relationship
Things with the product have gotten much better than they used to be. The actual engagement with the...
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Relationship, Operations
There is an issue with the host team resolving tickets. Communication needs to be accelerated to...
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Operations, Product
Getting documents is clunky in the system, and the current architecture is going to remain clunky...
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Product
The product is good for a practice that wants to operate exactly how we operate. It is not great for...
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Product, Value
The biggest strength of the product from the providers' standpoint is just ease of use. It has...
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Product, Value
It is helpful to have messaging for clinical questions where staff can message the clinical nurses...
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Product
It would be helpful if the Epic systems at different facilities were connected in a different way....
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Operations
The vendor could improve their training by making it more personalized for the practice. For...
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Relationship, Product
One of the main issues I have is that when we do a checkout with a patient, there is still a...
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Relationship
I would love for Epic to check with us at the beginning of each year and ask what our issues are and...
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Relationship
Working with the people at Epic can be hard because they don't understand us; they understand codes....
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Operations
Epic tells us when they upgrade things, but when we get on the product, there is a lot of stuff that...
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Product
We would like personalized check-ins, or they could even do an overall message about a download...
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Operations, Product
The product is very easy for our end users. I have a new employee that started a few weeks ago, and...
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Relationship
The support team is great. I get their names, and I keep their numbers and call them personally, so...
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Loyalty, Product
I would love for all the systems to communicate better, and I know we are working on getting the...
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Operations, Product
The hardest part about the product for patients is to navigate when we scan things in; they don't...
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Relationship
I have never had to escalate things much because our Epic representatives have gotten done what we...
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Relationship
Sometimes there is a delay with support. It is usually fine, but when we are in crisis, we want an...
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Loyalty, Relationship
Our host twisted our arm to move to Epic's system, but they didn’t tell us that they didn’t have the...
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Loyalty, Product
The product integrated with nothing, even though our host had Epic systems everywhere. Our host's...
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Product
The product has floating dashboards that change all the time, and we have to keep reorienting...
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Relationship
Our host runs the support ticketing system, and we have had urgent tickets out for six months.
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Product
Our doctors built an ePrescribing piece for controlled substances into the product. However, it...
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Relationship, Product, Value
The product runs like it was made for a much larger hospital. It puts so many limitations on our...
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