Community Connect EpicCare Ambulatory EHR - Small Practices
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Culture, Product
We have added some modules in the Epic system along with some MyChart functionality. We have the...
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Culture, Value
Everything we want is in Epic's system, but whether we can get it and how much it costs is another...
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Relationship
The product has gotten better and better. Over time, our host made a dedicated group to support...
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Operations
Generally speaking, our host has tiered sets of training based on people's roles and capacities....
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Product
Epic's system can be challenging when people first use it; it depends on their experience. If people...
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Product
There are several things that I like about the Community Connect product. I like that we are...
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Relationship, Product
Epic, in general, is really big, and we are a small part of their client base. Being unique in this...
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Relationship
Our Community Connect team has lost a lot of people, and things have been kind of a mess. Our...
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Relationship
Our liaison with the host is not coming to us anymore. The liaison used to be really great, but we...
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Operations, Product
I like the Epic system. I like the training, and I am satisfied with the system. For me, the system...
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Relationship
The support team’s turnaround time when they are trying to get things resolved needs to be faster....
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Culture
I would like our host to come up with a set price for everything because they charge us a fee for...
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Relationship, Operations
The host was very supportive during the go-live process. However, the upgrades are not great. They...
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Relationship, Product
Every time there is an upgrade, I always have issues. And the system never works on its own, so I...
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Loyalty
The product doesn’t connect with everyone's systems, and I think Epic’s TogetherCare product is...
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Product
There is a certain form specific to my department that we use online for screening purposes, and I...
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Relationship, Product
We haven't really had any issues with our Epic system, so it has been fine. Our host is very good at...
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Loyalty, Relationship
There certainly is some functionality that the host is using that we are not able to use as a...
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Operations
We went live with Epic during the COVID-19 pandemic, so we had a really messed-up beginning for a...
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Relationship
The support we get is good. I have a person that I connect with directly, and if they aren’t there,...
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Product
The ease of use for end users is good. Community Connect works really well for us because of that. A...
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Product
Community Connect EpicCare Ambulatory EMR tracks quality very well. Everything is about quality, and...
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Product
There is a whole lot of clicking in the system. We have to click ten to twenty times to do a simple...
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Product
We have several different solutions in the office, but they are not compatible with Community...
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Product
Right now, my front desk staff has to do seven or eight clicks to be able to even schedule an...
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Value
Epic is reasonable with their pricing, but if we want something specialized, they do charge extra.
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Relationship
Our host site’s service has been horrible since they had some internal changes. For example, I put a...
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Relationship, Operations
Our Community Connect go-live was horrible. We had zero support. Epic just left us hanging out to...
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Operations, Product
Epic is very restrictive. When a new provider comes on board, they are very limited. For example,...
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Product
Community Connect EpicCare Ambulatory EMR does what we ask for it to do, but it is just not efficient....
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Culture, Relationship, Operations, Product
My problem with Community Connect is that Epic never tells us what is going to change when they do...
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Product
I wouldn’t give Epic's product a very good rating for the ease of use for end users. Sometimes it...
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Product, Value
Community Connect EpicCare Ambulatory EMR is meeting the needs of the physicians at this time. And...
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Loyalty, Relationship
We have been asking for certain things during the years I have been with Epic. They keep telling us...
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Relationship
Epic’s support quality depends. I would give Epic’s overall service a very low score. But our...
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Product
I personally would not recommend Community Connect EpicCare Ambulatory EMR. I have told others to...
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Product, Value
The system helps provide continuity of care for the patients. But the product is just an EMR. Since...
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Relationship
Our host is not very communicative when it comes to Epic upgrades. It takes a long time to get a...
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Relationship
Epic needs to communicate with our host a little better and listen to the Community Connect people....
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Loyalty, Value
We would not partner with Epic for Community Connect again because of the cost. When we were on our...
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Operations
Epic promised us some usability reports that have not been done. The training we received is very...
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Product
The system works well in terms of basic charting, but the vendor could definitely improve thes...
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Operations, Product
I haven't had any issues with the EMR at all. I like everything about it. It is user friendly....
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Relationship
When something is wrong, we call the support people, and if they can't solve the problem right then...
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Product
When I do data collection for reports, the system is not helpful. The data collection shouldn’t be...
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Product
There don’t need to be so many updates to the system. I don't really benefit from them. I imagine...
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Relationship
If we need help with something, we have to go through the help desk, but the people at the help desk...
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Product, Value
Using the system is definitely better than paper charting. The system takes a moment to get used to,...
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Product
It would be nice to be able to use the system to send messages or faxes to people who aren't using...
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Loyalty, Product
The system is easy to navigate because of its layout. We can find what we want in it. I love the...
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Product
Sometimes, it can be a little difficult to send certain things to a patient or pharmacy. It would be...
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Product
I like that the system has a little tab where we can send messages to providers. That is new for us....
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Operations, Product
The most recent upgrade that Epic did actually went a lot more smoothly than I thought it would, and...
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Operations, Product
Sometimes when Epic does upgrades, things move, and no one tells my clinical lead that things are...
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Relationship, Product
I have been asking our host for months how to run a set of certain reports, and they still haven't...
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Loyalty, Relationship, Operations, Product
Epic is the best in the industry right now; we would never use anything else. Everyone is moving to...
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Product
Epic makes it easy to access everybody’s information and share important paperwork documentation on...
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Relationship, Product
It sometimes takes longer in Epic's system to find what we need to find. Things are getting better;...
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Relationship, Operations
We are a Community Connect–hosted site, so we do not have the same support that the people in-house...
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Loyalty, Relationship
The hospital system provides support through a third-party company. The host is improving their...
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Operations
Our host is not training us effectively. When we have questions, we are often met with nonanswers on...
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Product
The system is overly tedious and isn't straightforward. The patient portal features are from the...
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Loyalty, Value
The solution is pretty cheap right now, but I want to switch it out, and I am locked in. Until the...
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Loyalty, Product
The doctors are very happy with the program. I only have struggles in the billing and reporting...
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Culture, Value
When I start looking at one full page of itemized charges, it seems like there are a lot of little...
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Value
Whether I would recommend the product would depend on the type of practice looking at the product. I...
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Culture, Product
The product works as our host said it would, but our host also told us we would have interfaces, and...
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Relationship
With our host's support, I have been cc'd on some emails that said that Community Connect was not a...
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Product
I can’t see things in real time. When I post a payment, I see it on the patient's account, but if I...
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Product
I know the MAs call in when they have a new drug and need an NDC number added, and our host gets...
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Product, Value
Every time our host does an upgrade, that causes substantial financial havoc in our programs. I...
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Operations
There hasn't been any ongoing training. We just get an email with the updates, and we have to read...
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Operations, Product
Sometimes there are things in the Epic upgrades that are not good. The changes have added more steps...
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Product
Even with some of the negative changes Epic has made to Community Connect EpicCare Ambulatory EMR,...
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Relationship
It is frustrating to have to call the vendor's support people and submit a ticket. In today's work...
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Relationship
When we first moved to Epic's system, our support staff members were local people that used the...
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Operations, Product
I hate the system's most recent upgrade. The solution's registration process has totally changed,...
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Product
I like the system's work queues. They make our work easier by allowing us to see who owes us money...
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Product
I would like to be able to print a registration sheet that shows our patients and all of their...
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Product
The product's quality is fine. The product is user friendly, and its ease of use is not bad. I like...
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Relationship, Operations
The people supporting the product can tell me how the system should work but have no practical...
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Operations
The initial and ongoing training is good, but the vendor could improve by having more...
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Operations, Product
The system works as it is created to work. It is a great system. Our host sends out a lot of...
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Operations
The Community Connect team has offered some solutions for additional training for different...
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Operations, Product
Epic releases upgrades regularly, but the documentation doesn't cover the upgrades well. The vendor...
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Product
The system is great; there is not a lot Epic needs to do to promote it because it does almost...
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Product
There was a recent upgrade that changed our patient scheduling screens. That confused our end users.
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Relationship
In terms of ongoing web support, I have noticed that our host has had a hard time keeping up. They...
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Relationship, Operations
A lot is lacking in the reporting piece. Epic has a lot of reports that practices are not aware of....
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Loyalty, Product
If Epic's EMR were all integrated and there were some new developments for it, it could be an...
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Product
I would have to see improvements on a few of the system's sides before I would be confident in...
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Product
If a patient has an appointment with another physician at our host site, we don't always see that,...
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Relationship
We have to call Epic's support team for assistance. The weird thing about Epic's support is that we...
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Loyalty, Relationship, Product
Epic is always updating their system, so I feel like they are still on top of their product. I feel...
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Relationship
Epic is very proactive when things go down or when there is a known issue. We receive emails from...
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Operations, Product
Epic loves clicks; there are a lot. The clicks make the product less employee friendly. That is...
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Relationship
I have access to all the people I need, and they move fast. And I have phone numbers for IT people...
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Product
I am very satisfied with the product. Some of the stupid things we have to do are tough. I am happy...
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Product
The product works great. I can see when someone goes to the hospital, and I can see pictures. That...
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Operations
Because of our specialty, it was very difficult for our host to implement a lot of things. I hope...
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Operations, Product
We have been on the product for a long time. It is upgraded every year, and our host calls us and...
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Loyalty, Relationship
My overall satisfaction will increase if our host fixes some little things. The tech support people...
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Relationship
The tech support team has taken over so much from the time we implemented the system to now that we...
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Product
Checking patients in and out is pretty easy using the product. The page setup for the check-in is...
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Product
The product is easy to navigate. I know where everything is supposed to be, and finding a particular...
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Operations, Product
We aren't happy with the way we are being required to schedule appointments right now. Some of our...
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Product, Value
I like that I have access to other physicians' notes and some other hospitals and labs through...
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Product
I wish that the Community Connect program were more powerful. There are too many clicks in the...
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Product
I don't think our Community Connect system has all the bells and whistles for reaching out to...
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Operations
The warning and preparation time we receive for updates is adequate. The preparation is usually...
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Product
Community Connect EpicCare Ambulatory EMR is too robust for our organization. It is designed more...
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Product
In our previous EMR, we could group our patients into families, which made things a lot easier....
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Operations
The training from Epic was virtual, and things were extremely difficult in the beginning because of...
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Loyalty
Multiple system changes are a reason that we would consider not buying the solution again. The...
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Relationship, Product
We have a regulatory issue, and that is where the results are often released before the physician is...
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Operations
I don't think Epic has enough training slots available for people. The training options that they...
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Product
There are some things that Epic could change to make their reports more user friendly. For example,...
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Operations, Product
I would tell my peers that the system doesn't have many downsides. The system is very user friendly.
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Product
Our experience with Community Connect EpicCare Ambulatory EMR is okay, but we are still frustrated...
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Relationship
We have no means to coordinate or communicate with Epic. I know there is support out there, but we...
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Relationship
I would tell Epic to be cautious and watch their host sites and who they are aligning with to ensure...
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Operations
Our host is trying to help tailor some of the training to us, but the majority of what we get is...
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Relationship, Operations
We switched clearinghouses, and our host site was not ready to support all the changes involved....
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Relationship, Product
There are so many things I don’t have access to in Community Connect Resolute. Anytime there is an...
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Operations
The implementation was about as horrible as it could have been. The promises came from our host, not...
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Operations
The initial training was horrible. We trained in many different places with different people. We...
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Operations
None of the initial training that we did really paid off. It was not geared toward small offices...
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Product
I have to sign on with two different sign-ons; one is for the billing side, and one is for the...
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Relationship
We file a ticket, but the support people don't give us a ticket number, so they put the ticket in...
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Relationship, Operations
Our host’s team has started to send out in-house trainers to work with us. The last one we had was...
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Product
I would tell anyone considering Epic that there is a process when we want something completed....
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Relationship
Our host does an excellent job of letting us know what is happening and what steps we need to take....
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Loyalty, Relationship
Recently, our host has been going through staffing changes. We are supposed to have individual...
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Product
Something I liked about our previous solution was that we could make our own templates and do our...
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Loyalty, Value
The reasons we went with the product were the cost and that the product was what everybody else in...
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Operations
Things are getting better with the vendor's implementation services, including their recent...
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Culture, Product
Clinically, the product does what we need it to do. However, we don't have the reports that we were...
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Relationship
I would like to have more communication with our host site and for their people to be easier to get...
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Loyalty, Relationship, Operations, Product
We have had a lot of problems with Community Connect. I know that everyone has been short staffed...
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Product
The system is very informative. We can get all of the answers to our questions, but sometimes it is...
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Relationship
Our host has been good. They have provided Epic for us and have helped us where and when they have...
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Relationship, Product
We have been able to create and edit schedules within our scope of access without any problems. We...
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Operations
The training could be more available. There is a backlog for getting providers and other volunteers...
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Relationship
I have dealt with some liaisons, and they have been really good. They have been able to help us or...
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Product
The product's strengths are its connectivity with Care Everywhere and the mass of information we get...
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Operations, Product
One negative of the product is that sometimes there is more overwhelming information than there...
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Operations, Product
The product is always changing, so we have to learn things on our own. For example, when Epic...
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Product, Value
The product is superior to every other EMR that we have ever encountered. It helps us meet all of...
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Operations
The implementation was a disaster, and there are still a lot of issues that we have operationally...
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Operations
We have had a lot of employee turnover, especially since we started using the new system. We can...
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Relationship
People are available to us, but resolution, if it happens at all, takes a long time. We have to...
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Product
I like that I can see everybody else's notes and that the system is connected to the hospital so...
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Relationship
Epic delivers on their software promise, but our sponsoring organization does not. The level of...
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Product, Value
The most significant benefit of using the product is that it allows us access to critical patient...
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Product, Value
The system has all the features that we need to meet our quality measures. It makes things quicker...
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Relationship, Operations
Epic responds very quickly to changing needs, but our host does not roll those things out to us. I...
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Relationship, Operations
Epic has the resources to support smaller clinics, but it is not on their road map. They could...
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Relationship, Product
Because we have an independent practice and serve patients who are insured by different providers...
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Relationship, Value
Time is passing, and we are under more pressure with things like the CARES Act. Expectations are...
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Product
I would like to see a lot less on the screen, so the vendor should get rid of all the things we...
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Product
EpicCare Ambulatory EMR is clunky and not very user friendly. In this day and age, to have a product...
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Product
Epic's system doesn’t interconnect very well with other things, such as vital signs, monitors,...
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Relationship, Value
I get a really good deal from our host, so I think I am receiving my money's worth. But our host is...
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Loyalty
My satisfaction with the system will be higher next year because there will be slight improvements...
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Product
The simplicity in Community Connect and the changes that occur with upgrades and things like that...
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Relationship, Product
We have had some issues with links in the system. Some links take us to another webpage, but they...
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Relationship, Value
Our host hospital considers us an affiliate and treats us differently than they would treat somebody...
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Operations
The Community Connect training works fantastically. Things are 200% better than they were prior to...
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Relationship, Operations
If our host were going to implement something new, I know they would provide someone for us if we...
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Product
Sometimes, big upgrades to Community Connect leave out things that our clinic needs. When our host...
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Relationship
When I need support from our host, I send a help desk ticket, but they must have different ways to...
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Relationship, Product
Overall, we work well with our host. They are great. They always fix our problems or give us an...
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Product
We are having an issue with reporting that we cannot get resolved. Our host gave us a dashboard but...
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Relationship
We have a dashboard that we go through and review things, and we can discuss any issues that we are...
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Relationship
We need more customization. We have to put in service tickets constantly to add things or make...
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Culture, Product
When we first got the Epic product, we had problems left to right. Things that our host said were...
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Operations
The ongoing training is okay, but initially, the training was pointless. Our leadership wasted money...
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Product
We can see all the records we need in the product. I love that. I can see which hospital our...
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Operations
When we went to our host for training, they were not prepared. Maybe one or two people out of the...
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Relationship, Value
Our host needs to be honest with people who transfer to Epic's system because we were lied to about...
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Relationship, Product
Epic's EMR is a big system. Epic told us they can customize some things for us, but not everything....
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Relationship
We love Epic because of their support, the way they think things through, and the way they have...
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Value
Epic gives us a great discount on the product. They don’t gauge us at all. They really are good....
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