Community Connect EpicCare Ambulatory EHR - Small Practices Commentary
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Subject Expert
Chris Clune
Engagement Partner
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User Commentary
Epic is very helpful with implementations. The vendor has great IT support. When we have problems,...
Since we are a Community Connect organization, it would be good if our host site could do a bit more...
We usually get what we need from the system, but the system's reports are always difficult. I would...
Epic charges for everything. We have to put in an incident report with our host site when we have a...
I hate the upgrades for Community Connect EpicCare Ambulatory EHR. The go-live and the upgrades are...
We are still struggling to get information from Community Connect EpicCare Ambulatory EHR over to...
Our host site’s support people don't help. We aren't allowed to reach out to Epic. We have zero...
We get all kinds of information from our host site about things they are having problems with that...
We won't ever get to have support from Epic. I watch and listen to the little things they provide,...
I know that Community Connect EpicCare Ambulatory EHR could drive outcomes. I know that it is...
I don't know whether Epic or our host site is nickel-and-diming us. Before the whole cyberattack...
The essential transition for primary care from a fee-for-service model to value-based care requires...
Our host site’s support is good. Support is hard because I don't ever get to talk directly to Epic....
We are nickel-and-dimed on interoperability. Any connection with anything outside of the basics is a...
If I were in the market for a new EHR vendor, I would look at going with Epic through a different...
Our host site could improve their communication. We show up on Monday and have a new version of the...
From an Epic perspective, I have learned more in recent years about Epic’s commitment to supporting...
Providers going into a hosted situation should understand where their major specialties, referral...
When I ask about integration options offered by our host site, I often get told the host doesn't...
The main strengths of Community Connect EpicCare Ambulatory EHR are the ease of daily use for both...
It is not Epic’s fault, but we are trying to get a couple of things updated on our end. With the...
My recommendation for improvement would be for our Epic host to consult with us before making...
The help desk is very responsive when we call or email about issues. They notify us that an incident...
Epic has good training. They have regular liaison visits, so they make rounds to help us...
Sometimes when Epic does upgrades, we wonder why certain changes were even needed. There must be...
Things go down, which I think is normal for EHRs. From time to time, we have to do a fair amount of...
I can't even think of another EHR that we would consider at this point because of how beneficial it...
Commentary Summary
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