Community Connect EpicCare Ambulatory EHR - Small Practices Commentary
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Chris Clune
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User Commentary

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Analyst/Coordinator

Product

Community Connect EpicCare Ambulatory EHR really is pretty easy to use as an end user. I find it...

Apr 2024
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Analyst/Coordinator

Operations

We were getting a new doctor up and running on Epic, and the host wasn’t very supportive. We are...

Apr 2024
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Analyst/Coordinator

Relationship

Anytime we have a question, there is a way to submit the help request online if we have a problem....

Apr 2024
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Analyst/Coordinator

Product

The reporting features in Community Connect EpicCare Ambulatory EHR need to be improved because they...

Apr 2024
||
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Analyst/Coordinator

Loyalty, Product

There are little things I want to change in the EHR. When we are closing out at the end of the day,...

Apr 2024
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(0)
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Manager

Loyalty, Product

From Epic, I would really like to see automated patient text messages. There is something...

Apr 2024
||
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Manager

Product

There are occasional times when Epic's system seems to just slow down, and we can't get from screen...

Apr 2024
||
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Manager

Relationship, Operations

When we do implementations, I reach out a lot of times to my liaison or the IT department. The IT...

Apr 2024
||
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Manager

Product

As far as outcomes go, Epic gets us to the point where we can meet our measures and keep moving forward....

Apr 2024
||
(0)
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Manager

Operations

It helps if the customer has a superuser who can walk people through things. Also, when we get...

Apr 2024
||
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Manager

Relationship

Epic notifies us of changes by putting banners up on the screens when we sign in that tell us what...

Apr 2024
||
(0)
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Manager

Relationship, Product

Our host site has been expanding further away from us. They want everything to be on one ecosystem,...

Apr 2024
||
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Manager

Relationship, Operations, Product

Our host site has done a lot of upgrades and changes. Those changes are fine, but some of them have...

Apr 2024
||
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Manager

Product

I would buy the solution again, but not because I think it is the greatest system. I love the...

Apr 2024
||
(0)
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Manager

Operations

Until recently, the training we received was second to none. However, our host site now has a new...

Apr 2024
||
(0)
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Manager

Product

Community Connect EpicCare Ambulatory EHR is very easy to use, but there are so many ways that users...

Apr 2024
||
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Manager

Product

It is very easy for us to do our end-of-day reports in the system, and the system is up and running...

Apr 2024
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CEO/President

Product

I would like to see more streamlined document signatures through the patient portal, telephone...

Mar 2024
||
(0)
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CEO/President

Relationship

Things with the product have gotten much better than they used to be. The actual engagement with the...

Mar 2024
||
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CEO/President

Relationship, Operations

There is an issue with the host team resolving tickets. Communication needs to be accelerated to...

Mar 2024
||
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CEO/President

Operations, Product

Getting documents is clunky in the system, and the current architecture is going to remain clunky...

Mar 2024
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(0)
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CEO/President

Product

The product is good for a practice that wants to operate exactly how we operate. It is not great for...

Mar 2024
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Manager

Product, Value

The biggest strength of the product from the providers' standpoint is just ease of use. It has...

Feb 2024
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Manager

Product, Value

It is helpful to have messaging for clinical questions where staff can message the clinical nurses...

Feb 2024
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(0)
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Manager

Product

It would be helpful if the Epic systems at different facilities were connected in a different way....

Feb 2024
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(0)
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Manager

Operations

The vendor could improve their training by making it more personalized for the practice. For...

Feb 2024
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Manager

Relationship, Product

One of the main issues I have is that when we do a checkout with a patient, there is still a...

Jan 2024
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Manager

Relationship

I would love for Epic to check with us at the beginning of each year and ask what our issues are and...

Jan 2024
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Manager

Relationship

Working with the people at Epic can be hard because they don't understand us; they understand codes....

Jan 2024
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(0)
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Manager

Operations

Epic tells us when they upgrade things, but when we get on the product, there is a lot of stuff that...

Jan 2024
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Manager

Product

We would like personalized check-ins, or they could even do an overall message about a download...

Jan 2024
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Manager

Operations, Product

The product is very easy for our end users. I have a new employee that started a few weeks ago, and...

Jan 2024
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Manager

Relationship

The support team is great. I get their names, and I keep their numbers and call them personally, so...

Jan 2024
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Manager

Loyalty, Product

I would love for all the systems to communicate better, and I know we are working on getting the...

Jan 2024
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Manager

Operations, Product

The hardest part about the product for patients is to navigate when we scan things in; they don't...

Jan 2024
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Manager

Relationship

I have never had to escalate things much because our Epic representatives have gotten done what we...

Jan 2024
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Manager

Relationship

Sometimes there is a delay with support. It is usually fine, but when we are in crisis, we want an...

Jan 2024
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Manager

Loyalty, Relationship

Our host twisted our arm to move to Epic's system, but they didn’t tell us that they didn’t have the...

Jan 2024
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(0)
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Manager

Loyalty, Product

The product integrated with nothing, even though our host had Epic systems everywhere. Our host's...

Jan 2024
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(0)
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Manager

Product

The product has floating dashboards that change all the time, and we have to keep reorienting...

Jan 2024
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(0)
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Manager

Relationship

Our host runs the support ticketing system, and we have had urgent tickets out for six months.

Jan 2024
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(0)
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Manager

Product

Our doctors built an ePrescribing piece for controlled substances into the product. However, it...

Jan 2024
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Manager

Relationship, Product, Value

The product runs like it was made for a much larger hospital. It puts so many limitations on our...

Jan 2024
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Manager

Relationship

The only thing that I would like to be a little different is the customer service portion of Epic....

Nov 2023
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(0)
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Manager

Product

We definitely like the integration of Epic's system because our local hospital uses it. Most of the...

Nov 2023
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Manager

Product

The only thing I would like to see from Epic is more independence where we can do things on our own,...

Nov 2023
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Manager

Value

Our host is not keeping all their promises, but they are doing their best. I know the reason they...

Nov 2023
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(0)
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Manager

Operations, Product

When we got the product, we started negotiations with our host site, and there was an understanding...

Nov 2023
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(0)
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Manager

Operations, Product

We don't have control over the upgrades in the EHR, and our host turns on stuff and upgrades stuff...

Nov 2023
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(0)
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Manager

Relationship

I love and appreciate that our partner liaison people are super accessible. I have texted them,...

Nov 2023
||
(0)
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Manager

Loyalty

I expect that things with our host site will be resolved in the future and that we will be back up...

Nov 2023
||
(0)
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Manager

Relationship

When we put in service tickets, if our host site could take action on them a little faster or...

Nov 2023
||
(0)
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Manager

Operations, Product

The product is user friendly. There are different tabs to use. Most everything is right there, and...

Oct 2023
||
(0)
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Director

Culture, Loyalty, Value

Epic is in our long-term plans, but one of the chief complaints among our staff is that we have more...

Oct 2023
||
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Director

Product

I don’t hear users complaining much about things not working after a recent update. It is easy to...

Oct 2023
||
(0)
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Director

Relationship

It is hard to get support because we can't contact Epic ourselves. We have to go through our host...

Oct 2023
||
(0)
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Manager

Loyalty

We chose Epic's system because it was accessible for other practices and would allow our providers...

Oct 2023
||
(0)
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Manager

Loyalty

I most likely wouldn't buy Epic's system again. We have actually looked at switching systems, but...

Oct 2023
||
(0)
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Manager

Value

Our host site is pretty good about not charging for every little thing. Granted, we don't seek out...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Things have improved with our host site. A while ago, we weren't happy with them. We were always...

Oct 2023
||
(0)
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Manager

Relationship

One negative about our host site is that every time there is an upgrade, it is almost guaranteed...

Oct 2023
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(0)
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Manager

Relationship, Product

I would like Epic to involve private practices more. We would like to see their records too. When we...

Oct 2023
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(0)
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Director

Loyalty, Product

If we were in the market for an EHR, our organization’s first consideration would probably be Epic...

Oct 2023
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(0)
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Physician

Product

We would like to have tools for managing high-risk patients or seriously abnormal results in Epic's...

Sep 2023
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(0)
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Physician

Operations

We don't get any training from Epic, but that may not be the vendor's fault. We just see that there...

Sep 2023
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(0)
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Physician

Relationship, Product

We haven't received adequate support from Epic for our integration goals. We implemented an...

Sep 2023
||
(0)
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Physician

Product

For monopoly reasons, I would recommend Epic's systems. In our area, the major hospitals are all...

Sep 2023
||
(0)
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Physician

Relationship

Epic doesn't keep their promises. We don't benefit from a lot of the things that Epic does. Even...

Sep 2023
||
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Physician

Product

The system works well. I have used other EHRs, and Community Connect EpicCare Ambulatory EHR is very...

Sep 2023
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(0)
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Physician

Relationship, Product, Value

I would like to have access to my patient data in Epic. If I need to report that data or exchange...

Sep 2023
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(0)
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Physician

Product

One thing that is really good about the system is that it gives us the ability to see all of our...

Sep 2023
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(0)
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Physician

Product, Value

We can set reminders in the system, but if we want to track high-risk patients or have 30 patients...

Sep 2023
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(0)
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Manager

Operations, Product

Epic’s updates have definitely made the product easier to use, especially for the providers. They...

Sep 2023
||
(0)
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Manager

Loyalty, Product

Epic is taking away Crystal Reports with the new update, and I am not happy about that. With the new...

Sep 2023
||
(0)
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Manager

Product

Our doctors and providers have asked for more clarification on the problem lists and BPAs. They want...

Sep 2023
||
(0)
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Director

Culture, Product

We have added some modules in the Epic system along with some MyChart functionality. We have the...

Sep 2023
||
(0)
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Director

Culture, Value

Everything we want is in Epic's system, but whether we can get it and how much it costs is another...

Sep 2023
||
(0)
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Director

Relationship

The product has gotten better and better. Over time, our host made a dedicated group to support...

Sep 2023
||
(0)
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Director

Operations

Generally speaking, our host has tiered sets of training based on people's roles and capacities....

Sep 2023
||
(0)
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Director

Product

Epic's system can be challenging when people first use it; it depends on their experience. If people...

Sep 2023
||
(0)
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Director

Product

There are several things that I like about the Community Connect product. I like that we are...

Aug 2023
||
(0)
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Director

Relationship, Product

Epic, in general, is really big, and we are a small part of their client base. Being unique in this...

Aug 2023
||
(0)
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Director

Relationship

Our Community Connect team has lost a lot of people, and things have been kind of a mess. Our...

Aug 2023
||
(0)
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Director

Relationship

Our liaison with the host is not coming to us anymore. The liaison used to be really great, but we...

Aug 2023
||
(0)
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Manager

Operations, Product

I like the Epic system. I like the training, and I am satisfied with the system. For me, the system...

Aug 2023
||
(0)
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Manager

Relationship

The support team’s turnaround time when they are trying to get things resolved needs to be faster....

Aug 2023
||
(0)
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Manager

Culture

I would like our host to come up with a set price for everything because they charge us a fee for...

Aug 2023
||
(0)
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Manager

Relationship, Operations

The host was very supportive during the go-live process. However, the upgrades are not great. They...

Aug 2023
||
(0)
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Manager

Relationship, Product

Every time there is an upgrade, I always have issues. And the system never works on its own, so I...

Aug 2023
||
(0)
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Manager

Loyalty

The product doesn’t connect with everyone's systems, and I think Epic’s TogetherCare product is...

Aug 2023
||
(0)
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Manager

Product

There is a certain form specific to my department that we use online for screening purposes, and I...

Aug 2023
||
(0)
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Manager

Relationship, Product

We haven't really had any issues with our Epic system, so it has been fine. Our host is very good at...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship

There certainly is some functionality that the host is using that we are not able to use as a...

Aug 2023
||
(0)
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Manager

Operations

We went live with Epic during the COVID-19 pandemic, so we had a really messed-up beginning for a...

Aug 2023
||
(0)
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Manager

Relationship

The support we get is good. I have a person that I connect with directly, and if they aren’t there,...

Aug 2023
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(0)
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Manager

Product

The ease of use for end users is good. Community Connect works really well for us because of that. A...

Aug 2023
||
(0)
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Manager

Product

Community Connect EpicCare Ambulatory EMR tracks quality very well. Everything is about quality, and...

Aug 2023
||
(0)
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Manager

Product

There is a whole lot of clicking in the system. We have to click ten to twenty times to do a simple...

Aug 2023
||
(0)
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Manager

Product

We have several different solutions in the office, but they are not compatible with Community...

Aug 2023
||
(0)
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Manager

Product

Right now, my front desk staff has to do seven or eight clicks to be able to even schedule an...

Aug 2023
||
(0)
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Manager

Value

Epic is reasonable with their pricing, but if we want something specialized, they do charge extra.

Aug 2023
||
(0)
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Manager

Relationship

Our host site’s service has been horrible since they had some internal changes. For example, I put a...

Aug 2023
||
(0)
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Manager

Relationship, Operations

Our Community Connect go-live was horrible. We had zero support. Epic just left us hanging out to...

Aug 2023
||
(0)
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Manager

Operations, Product

Epic is very restrictive. When a new provider comes on board, they are very limited. For example,...

Aug 2023
||
(0)
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Manager

Product

Community Connect EpicCare Ambulatory EMR does what we ask for it to do, but it is just not efficient....

Aug 2023
||
(0)
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Manager

Culture, Relationship, Operations, Product

My problem with Community Connect is that Epic never tells us what is going to change when they do...

Aug 2023
||
(0)
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Manager

Product

I wouldn’t give Epic's product a very good rating for the ease of use for end users. Sometimes it...

Aug 2023
||
(0)
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Manager

Product, Value

Community Connect EpicCare Ambulatory EMR is meeting the needs of the physicians at this time. And...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship

We have been asking for certain things during the years I have been with Epic. They keep telling us...

Aug 2023
||
(0)
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Manager

Relationship

Epic’s support quality depends. I would give Epic’s overall service a very low score. But our...

Aug 2023
||
(0)
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Manager

Product

I personally would not recommend Community Connect EpicCare Ambulatory EMR. I have told others to...

Aug 2023
||
(0)
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Manager

Product, Value

The system helps provide continuity of care for the patients. But the product is just an EMR. Since...

Jul 2023
||
(0)
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Manager

Relationship

Our host is not very communicative when it comes to Epic upgrades. It takes a long time to get a...

Jul 2023
||
(0)
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Manager

Relationship

Epic needs to communicate with our host a little better and listen to the Community Connect people....

Jul 2023
||
(0)
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Manager

Loyalty, Value

We would not partner with Epic for Community Connect again because of the cost. When we were on our...

Jul 2023
||
(0)
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Manager

Relationship

Sometimes I get wonderful support, and sometimes I get really bad support.

Jul 2023
||
(0)
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Manager

Relationship

I would like it if our contact would reach out more on a personal level so we don't have to reach...

Jul 2023
||
(0)
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COO

Operations

Epic promised us some usability reports that have not been done. The training we received is very...

Jun 2023
||
(0)
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COO

Product

The system works well in terms of basic charting, but the vendor could definitely improve thes...

Jun 2023
||
(0)
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Manager

Operations, Product

I haven't had any issues with the EMR at all. I like everything about it. It is user friendly....

May 2023
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(0)
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Manager

Relationship

When something is wrong, we call the support people, and if they can't solve the problem right then...

May 2023
||
(0)
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Manager

Product

When I do data collection for reports, the system is not helpful. The data collection shouldn’t be...

May 2023
||
(0)
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Manager

Product

There don’t need to be so many updates to the system. I don't really benefit from them. I imagine...

May 2023
||
(0)
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Manager

Relationship

If we need help with something, we have to go through the help desk, but the people at the help desk...

May 2023
||
(0)
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Manager

Product, Value

Using the system is definitely better than paper charting. The system takes a moment to get used to,...

May 2023
||
(0)
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Physician

Product

It would be nice to be able to use the system to send messages or faxes to people who aren't using...

Apr 2023
||
(0)
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Physician

Loyalty, Product

The system is easy to navigate because of its layout. We can find what we want in it. I love the...

Apr 2023
||
(0)
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Physician

Product

Sometimes, it can be a little difficult to send certain things to a patient or pharmacy. It would be...

Apr 2023
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Physician

Product

I like that the system has a little tab where we can send messages to providers. That is new for us....

Apr 2023
||
(0)
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Manager

Operations, Product

The most recent upgrade that Epic did actually went a lot more smoothly than I thought it would, and...

Apr 2023
||
(0)
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Manager

Operations, Product

Sometimes when Epic does upgrades, things move, and no one tells my clinical lead that things are...

Apr 2023
||
(0)
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Manager

Relationship, Product

I have been asking our host for months how to run a set of certain reports, and they still haven't...

Apr 2023
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(0)
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Manager

Loyalty, Relationship, Operations, Product

Epic is the best in the industry right now; we would never use anything else. Everyone is moving to...

Apr 2023
||
(0)
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Manager

Product

Epic makes it easy to access everybody’s information and share important paperwork documentation on...

Apr 2023
||
(0)
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Manager

Relationship, Product

It sometimes takes longer in Epic's system to find what we need to find. Things are getting better;...

Apr 2023
||
(0)
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Manager

Relationship, Operations

We are a Community Connect–hosted site, so we do not have the same support that the people in-house...

Apr 2023
||
(0)
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CEO/President

Loyalty, Relationship

The hospital system provides support through a third-party company. The host is improving their...

Apr 2023
||
(0)
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CEO/President

Operations

Our host is not training us effectively. When we have questions, we are often met with nonanswers on...

Apr 2023
||
(0)
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CEO/President

Product

The system is overly tedious and isn't straightforward. The patient portal features are from the...

Apr 2023
||
(0)
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CEO/President

Loyalty, Value

The solution is pretty cheap right now, but I want to switch it out, and I am locked in. Until the...

Apr 2023
||
(0)
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Manager

Loyalty, Product

The doctors are very happy with the program. I only have struggles in the billing and reporting...

Apr 2023
||
(0)
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Manager

Culture, Value

When I start looking at one full page of itemized charges, it seems like there are a lot of little...

Apr 2023
||
(0)
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Manager

Value

Whether I would recommend the product would depend on the type of practice looking at the product. I...

Apr 2023
||
(0)
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Manager

Culture, Product

The product works as our host said it would, but our host also told us we would have interfaces, and...

Apr 2023
||
(0)
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Manager

Relationship

With our host's support, I have been cc'd on some emails that said that Community Connect was not a...

Apr 2023
||
(0)
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Manager

Product

I can’t see things in real time. When I post a payment, I see it on the patient's account, but if I...

Apr 2023
||
(0)
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Manager

Product

I know the MAs call in when they have a new drug and need an NDC number added, and our host gets...

Apr 2023
||
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Manager

Product, Value

Every time our host does an upgrade, that causes substantial financial havoc in our programs. I...

Apr 2023
||
(0)
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Manager

Operations

There hasn't been any ongoing training. We just get an email with the updates, and we have to read...

Apr 2023
||
(0)
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