Community Connect EpicCare Ambulatory EHR - Small Practices
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Culture, Product

We have added some modules in the Epic system along with some MyChart functionality. We have the...

Sep 2023
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Director

Culture, Value

Everything we want is in Epic's system, but whether we can get it and how much it costs is another...

Sep 2023
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Director

Relationship

The product has gotten better and better. Over time, our host made a dedicated group to support...

Sep 2023
||
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Director

Operations

Generally speaking, our host has tiered sets of training based on people's roles and capacities....

Sep 2023
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Director

Product

Epic's system can be challenging when people first use it; it depends on their experience. If people...

Sep 2023
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Director

Product

There are several things that I like about the Community Connect product. I like that we are...

Aug 2023
||
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Director

Relationship, Product

Epic, in general, is really big, and we are a small part of their client base. Being unique in this...

Aug 2023
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Director

Relationship

Our Community Connect team has lost a lot of people, and things have been kind of a mess. Our...

Aug 2023
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Director

Relationship

Our liaison with the host is not coming to us anymore. The liaison used to be really great, but we...

Aug 2023
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(0)
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Manager

Operations, Product

I like the Epic system. I like the training, and I am satisfied with the system. For me, the system...

Aug 2023
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Manager

Relationship

The support team’s turnaround time when they are trying to get things resolved needs to be faster....

Aug 2023
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Manager

Culture

I would like our host to come up with a set price for everything because they charge us a fee for...

Aug 2023
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Manager

Relationship, Operations

The host was very supportive during the go-live process. However, the upgrades are not great. They...

Aug 2023
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Manager

Relationship, Product

Every time there is an upgrade, I always have issues. And the system never works on its own, so I...

Aug 2023
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Manager

Loyalty

The product doesn’t connect with everyone's systems, and I think Epic’s TogetherCare product is...

Aug 2023
||
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Manager

Product

There is a certain form specific to my department that we use online for screening purposes, and I...

Aug 2023
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Manager

Relationship, Product

We haven't really had any issues with our Epic system, so it has been fine. Our host is very good at...

Aug 2023
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Manager

Loyalty, Relationship

There certainly is some functionality that the host is using that we are not able to use as a...

Aug 2023
||
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Manager

Operations

We went live with Epic during the COVID-19 pandemic, so we had a really messed-up beginning for a...

Aug 2023
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Manager

Relationship

The support we get is good. I have a person that I connect with directly, and if they aren’t there,...

Aug 2023
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Manager

Product

The ease of use for end users is good. Community Connect works really well for us because of that. A...

Aug 2023
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Manager

Product

Community Connect EpicCare Ambulatory EMR tracks quality very well. Everything is about quality, and...

Aug 2023
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Manager

Product

There is a whole lot of clicking in the system. We have to click ten to twenty times to do a simple...

Aug 2023
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Manager

Product

We have several different solutions in the office, but they are not compatible with Community...

Aug 2023
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Manager

Product

Right now, my front desk staff has to do seven or eight clicks to be able to even schedule an...

Aug 2023
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Manager

Value

Epic is reasonable with their pricing, but if we want something specialized, they do charge extra.

Aug 2023
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Manager

Relationship

Our host site’s service has been horrible since they had some internal changes. For example, I put a...

Aug 2023
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Manager

Relationship, Operations

Our Community Connect go-live was horrible. We had zero support. Epic just left us hanging out to...

Aug 2023
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Manager

Operations, Product

Epic is very restrictive. When a new provider comes on board, they are very limited. For example,...

Aug 2023
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Manager

Product

Community Connect EpicCare Ambulatory EMR does what we ask for it to do, but it is just not efficient....

Aug 2023
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Manager

Culture, Relationship, Operations, Product

My problem with Community Connect is that Epic never tells us what is going to change when they do...

Aug 2023
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Manager

Product

I wouldn’t give Epic's product a very good rating for the ease of use for end users. Sometimes it...

Aug 2023
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(0)
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Manager

Product, Value

Community Connect EpicCare Ambulatory EMR is meeting the needs of the physicians at this time. And...

Aug 2023
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Manager

Loyalty, Relationship

We have been asking for certain things during the years I have been with Epic. They keep telling us...

Aug 2023
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Manager

Relationship

Epic’s support quality depends. I would give Epic’s overall service a very low score. But our...

Aug 2023
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Manager

Product

I personally would not recommend Community Connect EpicCare Ambulatory EMR. I have told others to...

Aug 2023
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Manager

Product, Value

The system helps provide continuity of care for the patients. But the product is just an EMR. Since...

Jul 2023
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Manager

Relationship

Our host is not very communicative when it comes to Epic upgrades. It takes a long time to get a...

Jul 2023
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Manager

Relationship

Epic needs to communicate with our host a little better and listen to the Community Connect people....

Jul 2023
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Manager

Loyalty, Value

We would not partner with Epic for Community Connect again because of the cost. When we were on our...

Jul 2023
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COO

Operations

Epic promised us some usability reports that have not been done. The training we received is very...

Jun 2023
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COO

Product

The system works well in terms of basic charting, but the vendor could definitely improve thes...

Jun 2023
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Manager

Operations, Product

I haven't had any issues with the EMR at all. I like everything about it. It is user friendly....

May 2023
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Manager

Relationship

When something is wrong, we call the support people, and if they can't solve the problem right then...

May 2023
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Manager

Product

When I do data collection for reports, the system is not helpful. The data collection shouldn’t be...

May 2023
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Manager

Product

There don’t need to be so many updates to the system. I don't really benefit from them. I imagine...

May 2023
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Manager

Relationship

If we need help with something, we have to go through the help desk, but the people at the help desk...

May 2023
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Manager

Product, Value

Using the system is definitely better than paper charting. The system takes a moment to get used to,...

May 2023
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Physician

Product

It would be nice to be able to use the system to send messages or faxes to people who aren't using...

Apr 2023
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Physician

Loyalty, Product

The system is easy to navigate because of its layout. We can find what we want in it. I love the...

Apr 2023
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Physician

Product

Sometimes, it can be a little difficult to send certain things to a patient or pharmacy. It would be...

Apr 2023
||
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Physician

Product

I like that the system has a little tab where we can send messages to providers. That is new for us....

Apr 2023
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(0)
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Manager

Operations, Product

The most recent upgrade that Epic did actually went a lot more smoothly than I thought it would, and...

Apr 2023
||
(0)
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Manager

Operations, Product

Sometimes when Epic does upgrades, things move, and no one tells my clinical lead that things are...

Apr 2023
||
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Manager

Relationship, Product

I have been asking our host for months how to run a set of certain reports, and they still haven't...

Apr 2023
||
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Manager

Loyalty, Relationship, Operations, Product

Epic is the best in the industry right now; we would never use anything else. Everyone is moving to...

Apr 2023
||
(0)
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Manager

Product

Epic makes it easy to access everybody’s information and share important paperwork documentation on...

Apr 2023
||
(0)
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Manager

Relationship, Product

It sometimes takes longer in Epic's system to find what we need to find. Things are getting better;...

Apr 2023
||
(0)
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Manager

Relationship, Operations

We are a Community Connect–hosted site, so we do not have the same support that the people in-house...

Apr 2023
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CEO/President

Loyalty, Relationship

The hospital system provides support through a third-party company. The host is improving their...

Apr 2023
||
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CEO/President

Operations

Our host is not training us effectively. When we have questions, we are often met with nonanswers on...

Apr 2023
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CEO/President

Product

The system is overly tedious and isn't straightforward. The patient portal features are from the...

Apr 2023
||
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CEO/President

Loyalty, Value

The solution is pretty cheap right now, but I want to switch it out, and I am locked in. Until the...

Apr 2023
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Manager

Loyalty, Product

The doctors are very happy with the program. I only have struggles in the billing and reporting...

Apr 2023
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Manager

Culture, Value

When I start looking at one full page of itemized charges, it seems like there are a lot of little...

Apr 2023
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Manager

Value

Whether I would recommend the product would depend on the type of practice looking at the product. I...

Apr 2023
||
(0)
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Manager

Culture, Product

The product works as our host said it would, but our host also told us we would have interfaces, and...

Apr 2023
||
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Manager

Relationship

With our host's support, I have been cc'd on some emails that said that Community Connect was not a...

Apr 2023
||
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Manager

Product

I can’t see things in real time. When I post a payment, I see it on the patient's account, but if I...

Apr 2023
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Manager

Product

I know the MAs call in when they have a new drug and need an NDC number added, and our host gets...

Apr 2023
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Manager

Product, Value

Every time our host does an upgrade, that causes substantial financial havoc in our programs. I...

Apr 2023
||
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Manager

Operations

There hasn't been any ongoing training. We just get an email with the updates, and we have to read...

Apr 2023
||
(0)
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Manager

Operations, Product

Sometimes there are things in the Epic upgrades that are not good. The changes have added more steps...

Apr 2023
||
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Manager

Product

Even with some of the negative changes Epic has made to Community Connect EpicCare Ambulatory EMR,...

Apr 2023
||
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Manager

Relationship

It is frustrating to have to call the vendor's support people and submit a ticket. In today's work...

Apr 2023
||
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Analyst/Coordinator

Relationship

When we first moved to Epic's system, our support staff members were local people that used the...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I hate the system's most recent upgrade. The solution's registration process has totally changed,...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

I like the system's work queues. They make our work easier by allowing us to see who owes us money...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

I would like to be able to print a registration sheet that shows our patients and all of their...

Apr 2023
||
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Manager

Product

The product's quality is fine. The product is user friendly, and its ease of use is not bad. I like...

Apr 2023
||
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Manager

Relationship, Operations

The people supporting the product can tell me how the system should work but have no practical...

Apr 2023
||
(0)
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Manager

Operations

The initial and ongoing training is good, but the vendor could improve by having more...

Apr 2023
||
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Manager

Operations, Product

The system works as it is created to work. It is a great system. Our host sends out a lot of...

Apr 2023
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Manager

Operations

The Community Connect team has offered some solutions for additional training for different...

Apr 2023
||
(0)
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Manager

Operations, Product

Epic releases upgrades regularly, but the documentation doesn't cover the upgrades well. The vendor...

Apr 2023
||
(0)
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Manager

Product

The system is great; there is not a lot Epic needs to do to promote it because it does almost...

Apr 2023
||
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Manager

Product

There was a recent upgrade that changed our patient scheduling screens. That confused our end users.

Apr 2023
||
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Manager

Relationship

In terms of ongoing web support, I have noticed that our host has had a hard time keeping up. They...

Apr 2023
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Manager

Relationship, Operations

A lot is lacking in the reporting piece. Epic has a lot of reports that practices are not aware of....

Apr 2023
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Manager

Loyalty, Product

If Epic's EMR were all integrated and there were some new developments for it, it could be an...

Mar 2023
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Manager

Product

I would have to see improvements on a few of the system's sides before I would be confident in...

Mar 2023
||
(0)
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Manager

Product

If a patient has an appointment with another physician at our host site, we don't always see that,...

Mar 2023
||
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Manager

Relationship

We have to call Epic's support team for assistance. The weird thing about Epic's support is that we...

Mar 2023
||
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Manager

Loyalty, Relationship, Product

Epic is always updating their system, so I feel like they are still on top of their product. I feel...

Mar 2023
||
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Manager

Relationship

Epic is very proactive when things go down or when there is a known issue. We receive emails from...

Mar 2023
||
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Manager

Operations, Product

Epic loves clicks; there are a lot. The clicks make the product less employee friendly. That is...

Mar 2023
||
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Manager

Relationship

I have access to all the people I need, and they move fast. And I have phone numbers for IT people...

Mar 2023
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Manager

Product

I am very satisfied with the product. Some of the stupid things we have to do are tough. I am happy...

Mar 2023
||
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Manager

Product

The product works great. I can see when someone goes to the hospital, and I can see pictures. That...

Mar 2023
||
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Manager

Operations

Because of our specialty, it was very difficult for our host to implement a lot of things. I hope...

Mar 2023
||
(0)
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Manager

Operations, Product

We have been on the product for a long time. It is upgraded every year, and our host calls us and...

Mar 2023
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(0)
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Manager

Loyalty, Relationship

My overall satisfaction will increase if our host fixes some little things. The tech support people...

Mar 2023
||
(0)
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Manager

Relationship

The tech support team has taken over so much from the time we implemented the system to now that we...

Mar 2023
||
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Manager

Product

Checking patients in and out is pretty easy using the product. The page setup for the check-in is...

Feb 2023
||
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Manager

Product

The product is easy to navigate. I know where everything is supposed to be, and finding a particular...

Feb 2023
||
(0)
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Manager

Operations, Product

We aren't happy with the way we are being required to schedule appointments right now. Some of our...

Feb 2023
||
(0)
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Physician

Product, Value

I like that I have access to other physicians' notes and some other hospitals and labs through...

Feb 2023
||
(0)
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Physician

Product

I wish that the Community Connect program were more powerful. There are too many clicks in the...

Feb 2023
||
(0)
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Physician

Product

I don't think our Community Connect system has all the bells and whistles for reaching out to...

Feb 2023
||
(0)
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Manager

Operations

The warning and preparation time we receive for updates is adequate. The preparation is usually...

Feb 2023
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(0)
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Manager

Product

Community Connect EpicCare Ambulatory EMR is too robust for our organization. It is designed more...

Feb 2023
||
(0)
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Manager

Product

In our previous EMR, we could group our patients into families, which made things a lot easier....

Feb 2023
||
(0)
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Manager

Operations

The training from Epic was virtual, and things were extremely difficult in the beginning because of...

Feb 2023
||
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Manager

Loyalty

Multiple system changes are a reason that we would consider not buying the solution again. The...

Feb 2023
||
(0)
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Manager

Relationship, Product

We have a regulatory issue, and that is where the results are often released before the physician is...

Feb 2023
||
(0)
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Manager

Operations

I don't think Epic has enough training slots available for people. The training options that they...

Feb 2023
||
(0)
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Manager

Product

There are some things that Epic could change to make their reports more user friendly. For example,...

Feb 2023
||
(0)
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Manager

Operations, Product

I would tell my peers that the system doesn't have many downsides. The system is very user friendly.

Feb 2023
||
(0)
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Manager

Product

Our experience with Community Connect EpicCare Ambulatory EMR is okay, but we are still frustrated...

Feb 2023
||
(0)
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Manager

Relationship

We have no means to coordinate or communicate with Epic. I know there is support out there, but we...

Feb 2023
||
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Manager

Relationship

I would tell Epic to be cautious and watch their host sites and who they are aligning with to ensure...

Feb 2023
||
(0)
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Manager

Operations

Our host is trying to help tailor some of the training to us, but the majority of what we get is...

Feb 2023
||
(0)
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Manager

Relationship, Operations

We switched clearinghouses, and our host site was not ready to support all the changes involved....

Feb 2023
||
(0)
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Manager

Relationship, Product

There are so many things I don’t have access to in Community Connect Resolute. Anytime there is an...

Feb 2023
||
(0)
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Manager

Operations

The implementation was about as horrible as it could have been. The promises came from our host, not...

Feb 2023
||
(0)
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Manager

Operations

The initial training was horrible. We trained in many different places with different people. We...

Feb 2023
||
(0)
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Manager

Operations

None of the initial training that we did really paid off. It was not geared toward small offices...

Feb 2023
||
(0)
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Manager

Product

I have to sign on with two different sign-ons; one is for the billing side, and one is for the...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

We file a ticket, but the support people don't give us a ticket number, so they put the ticket in...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Our host’s team has started to send out in-house trainers to work with us. The last one we had was...

Feb 2023
||
(0)
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 or  to see details.

Manager

Product

I would tell anyone considering Epic that there is a process when we want something completed....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our host does an excellent job of letting us know what is happening and what steps we need to take....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Recently, our host has been going through staffing changes. We are supposed to have individual...

Feb 2023
||
(0)
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 or  to see details.

Manager

Product

Something I liked about our previous solution was that we could make our own templates and do our...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

The reasons we went with the product were the cost and that the product was what everybody else in...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Things are getting better with the vendor's implementation services, including their recent...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

Clinically, the product does what we need it to do. However, we don't have the reports that we were...

Jan 2023
||
(0)
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 or  to see details.

Manager

Relationship

I would like to have more communication with our host site and for their people to be easier to get...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Operations, Product

We have had a lot of problems with Community Connect. I know that everyone has been short staffed...

Jan 2023
||
(0)
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 or  to see details.

Manager

Product

The system is very informative. We can get all of the answers to our questions, but sometimes it is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our host has been good. They have provided Epic for us and have helped us where and when they have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have been able to create and edit schedules within our scope of access without any problems. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training could be more available. There is a backlog for getting providers and other volunteers...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have dealt with some liaisons, and they have been really good. They have been able to help us or...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product's strengths are its connectivity with Care Everywhere and the mass of information we get...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

One negative of the product is that sometimes there is more overwhelming information than there...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product is always changing, so we have to learn things on our own. For example, when Epic...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The product is superior to every other EMR that we have ever encountered. It helps us meet all of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The implementation was a disaster, and there are still a lot of issues that we have operationally...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We have had a lot of employee turnover, especially since we started using the new system. We can...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

People are available to us, but resolution, if it happens at all, takes a long time. We have to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I like that I can see everybody else's notes and that the system is connected to the hospital so...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic delivers on their software promise, but our sponsoring organization does not. The level of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

The most significant benefit of using the product is that it allows us access to critical patient...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The system has all the features that we need to meet our quality measures. It makes things quicker...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

Epic responds very quickly to changing needs, but our host does not roll those things out to us. I...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

Epic has the resources to support smaller clinics, but it is not on their road map. They could...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Because we have an independent practice and serve patients who are insured by different providers...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Value

Time is passing, and we are under more pressure with things like the CARES Act. Expectations are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I would like to see a lot less on the screen, so the vendor should get rid of all the things we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

EpicCare Ambulatory EMR is clunky and not very user friendly. In this day and age, to have a product...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Epic's system doesn’t interconnect very well with other things, such as vital signs, monitors,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Value

I get a really good deal from our host, so I think I am receiving my money's worth. But our host is...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

My satisfaction with the system will be higher next year because there will be slight improvements...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The simplicity in Community Connect and the changes that occur with upgrades and things like that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have had some issues with links in the system. Some links take us to another webpage, but they...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Our host hospital considers us an affiliate and treats us differently than they would treat somebody...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The Community Connect training works fantastically. Things are 200% better than they were prior to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

If our host were going to implement something new, I know they would provide someone for us if we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sometimes, big upgrades to Community Connect leave out things that our clinic needs. When our host...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I need support from our host, I send a help desk ticket, but they must have different ways to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Overall, we work well with our host. They are great. They always fix our problems or give us an...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are having an issue with reporting that we cannot get resolved. Our host gave us a dashboard but...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a dashboard that we go through and review things, and we can discuss any issues that we are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We need more customization. We have to put in service tickets constantly to add things or make...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

When we first got the Epic product, we had problems left to right. Things that our host said were...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The ongoing training is okay, but initially, the training was pointless. Our leadership wasted money...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We can see all the records we need in the product. I love that. I can see which hospital our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we went to our host for training, they were not prepared. Maybe one or two people out of the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Our host needs to be honest with people who transfer to Epic's system because we were lied to about...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic's EMR is a big system. Epic told us they can customize some things for us, but not everything....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We love Epic because of their support, the way they think things through, and the way they have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic gives us a great discount on the product. They don’t gauge us at all. They really are good....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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