Community Connect EpicCare Ambulatory EHR - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Epic is very helpful with implementations. The vendor has great IT support. When we have problems,...
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Relationship, Operations
Since we are a Community Connect organization, it would be good if our host site could do a bit more...
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Product
We usually get what we need from the system, but the system's reports are always difficult. I would...
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Value
Epic charges for everything. We have to put in an incident report with our host site when we have a...
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Operations, Product
I hate the upgrades for Community Connect EpicCare Ambulatory EHR. The go-live and the upgrades are...
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Product
We are still struggling to get information from Community Connect EpicCare Ambulatory EHR over to...
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Relationship
Our host site’s support people don't help. We aren't allowed to reach out to Epic. We have zero...
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Relationship
We get all kinds of information from our host site about things they are having problems with that...
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Loyalty, Relationship
We won't ever get to have support from Epic. I watch and listen to the little things they provide,...
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Product
I know that Community Connect EpicCare Ambulatory EHR could drive outcomes. I know that it is...
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Value
I don't know whether Epic or our host site is nickel-and-diming us. Before the whole cyberattack...
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Loyalty
The essential transition for primary care from a fee-for-service model to value-based care requires...
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Relationship
Our host site’s support is good. Support is hard because I don't ever get to talk directly to Epic....
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Value
We are nickel-and-dimed on interoperability. Any connection with anything outside of the basics is a...
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Loyalty
If I were in the market for a new EHR vendor, I would look at going with Epic through a different...
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Relationship
Our host site could improve their communication. We show up on Monday and have a new version of the...
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Relationship, Product
From an Epic perspective, I have learned more in recent years about Epic’s commitment to supporting...
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Relationship
Providers going into a hosted situation should understand where their major specialties, referral...
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Loyalty
When I ask about integration options offered by our host site, I often get told the host doesn't...
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Product
The main strengths of Community Connect EpicCare Ambulatory EHR are the ease of daily use for both...
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Loyalty, Relationship, Product
It is not Epic’s fault, but we are trying to get a couple of things updated on our end. With the...
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Operations
My recommendation for improvement would be for our Epic host to consult with us before making...
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Relationship
The help desk is very responsive when we call or email about issues. They notify us that an incident...
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Operations
Epic has good training. They have regular liaison visits, so they make rounds to help us...
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Relationship
Sometimes when Epic does upgrades, we wonder why certain changes were even needed. There must be...
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Product
Things go down, which I think is normal for EHRs. From time to time, we have to do a fair amount of...
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Loyalty, Product
I can't even think of another EHR that we would consider at this point because of how beneficial it...
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Loyalty, Product
Epic had a product integration come out that we were able to join. The product is an image-sharing...
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Operations
The system's learning curve is steep but short. It took me a good few months to feel like I had my...
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Relationship
Epic's customer service is unmatched when it comes to the quickness of responses and not only...
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Operations
Epic could provide Epic trainers on an ongoing basis and not just when an organization gets into...
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Operations, Product
One good thing about the system is that the first couple of times we go onto any screen, unless we...
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Product, Value
Community Connect EpicCare Ambulatory EHR is geared toward the outpatient area. It has the...
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Relationship, Product
I wish the things that I was highlighting were already being addressed. All of my pain points are...
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Relationship, Value
I am not happy with our host site's executive involvement anymore. I used to be able to get things...
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Operations
Our host site has stepped up their game a lot in regard to training. Also, the access to patient...
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Relationship, Product
Several times, our host site has gotten in the middle of something they shouldn't have since we are...
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Product
Basic stuff like document signatures is a real pain in the butt. We had to update a form recently,...
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Loyalty, Relationship
We love this solution. It works for us and is most definitely part of our long-term plans. The EHR...
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Relationship, Product
The only thing we kind of have a problem with is that we sometimes have to integrate with insurance...
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Product
Something I would improve about this solution would be the integration for the private practice and...
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Value
Whenever we put in a ticket, our host site charges us, and they do charge quite a bit.
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Relationship, Value
I don't feel that Epic has kept all of their promises. Where they can have influence and policy that...
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Relationship
There have been a couple of bright spots. When I have connected with some of the technology staff...
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Relationship, Product
I'm on a bad trajectory right now. In previous years, I felt that perhaps a lot of the problem was...
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Loyalty
The longevity of our specific independent-care setup is directly connected to the usability of our...
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Relationship, Operations
One improvement I would like to see most would be a direct relationship with an Epic consultant so I...
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Operations
There are some opportunities for additional education or for joining community technology training...
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Product
There tend to be interoperability issues. The last upgrade broke our lab workflows, and the host has...
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Loyalty, Value
When the host does make external results available, they don't bring the results in as discrete...
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Relationship
I have had conversations with a host executive indicating that they would support us better, but...
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Relationship, Product
In certain cases, with the limitations that I experience with ease of use and the quality of the...
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Product
The issues aren't with Epic. Epic's system has all the features we could ever want. The product is...
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Loyalty
Our host is a health system, and they bought new hospitals, and all of a sudden, the IT demands were...
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