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Community Connect EpicCare Ambulatory EHR - Small Practices Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I would go with Community Connect again if I were hosted by a different organization. I don’t know...
I completed a lot of Epic-sponsored training. It was very, very good. My relationship with my host...
With our host, there is passive information blocking by declining to do the project and saying that...
Support from my host site is slow for my projects. Things are great when I get them. The individuals...
My ability to see detailed records from other providers caring for my patients increased...
There is an opportunity for health policy at the state and even higher levels to manage situations...
What is going well with Community Connect EpicCare is that they've integrated AI features into the...
This year, we had a little hiccup with training. Our new medical assistant was not trained as well...
The thing that we like about the solution is that we have access to patient records. That is it....
The only reason we send people to training for the solution is so that they can get access to the...
The solution has allowed the providers to see everybody else's notes in the solution. I can see all...
I don't think we would ever go away from Epic at this point. Not now that we are able to see the...
We do have issues with Epic that seem to never get resolved. We have issues that will be fixed on...
Commentary Summary
Comment Type Breakout