Population Health Vendor Overview 2023
15 June 23
| Andy Paulsen and Bradley Hunter
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted.
Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
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CMIO
Product
We have two different instances of Epic's system. That did seem like a...
CMIO
Loyalty, Product
The product has known problems, but Epic doesn't always address them...
CMIO
Operations
Epic’s support during implementations is not always that good, and...
CMIO
Value
For my incentive-based payments, the product is the most important...
CMIO
Loyalty, Product
Good population health is an intersection between the individual and...
CMIO
Product
Epic should improve the personalized-pivot capability. Some of that...
CMIO
Product
The product is pretty good, but sometimes we are running a jet on a...
CMIO
Product
Healthy Planet is really good for putting patients into cohorts. So if...
VP/Other Executive
Relationship
I would rate Epic with a top score for support because of the...
VP/Other Executive
Relationship
Epic keeps their promises, but their timetable doesn't always match...