Patient Financial Experience Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Product
Epic does a pretty good job and offers a pretty robust product with the Patient Financial Experience...
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Loyalty, Product
There are some small, nuanced things that Patient Financial Experience does not do well. One example...
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Loyalty, Relationship, Product
Epic is continuing to integrate more AI features into their core functionality. As a result, we are...
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Loyalty
What I’m excited about is that Epic has come quite a long way with the reporting capabilities within...
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Value
Epic is expensive, so that has to be taken into account, but they would be way more expensive if we...
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Operations
Epic does a good job of preparing us for the perfect or ideal scenario. That is not always...
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Loyalty
If I were talking with someone at a large health system, I would tell them that Epic is the...
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Loyalty, Relationship, Product
Epic consistently delivers. It is not often that one of their new developments isn’t working as...
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Relationship
When we need their support, Epic is very engaged. But some of the things that we want them to help...
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Relationship, Product
Epic is the best out there. There is no perfect solution, but compared to what other vendors like...
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Value
Coming from having used other systems previously, we’re absolutely getting a return on our...
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Value
Epic doesn't really charge for a lot of extra things, like new functionality. There is one area that...
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Product
There are some use cases that I would like Epic to implement, but overall, Patient Financial...
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Loyalty, Value
Epic Patient Financial Experience has taken out some administrative burden. I’m not ecstatic about...
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Product, Value
Not all the tools from Epic Patient Financial Experience directly affect the collection rate. For...
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Loyalty, Product
It is nice that I do not have to think as much about integrations with other vendors. Many vendors...
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Relationship, Product
With Epic, it is hard to find the balance in the pace of development and innovation, especially with...
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Relationship, Operations, Product
Epic is very module specific. If we have a project that crosses multiple modules or is new to Epic,...
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Operations
We are a little more on our own with training, and it isn't formal, so we have to go find the...
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Product, Value
Epic Patient Financial Experience is very robust. There is a lot of self-service, so there are a lot...
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Value
Epic Patient Financial Experience has definitely had a positive impact on our collection rates...
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Loyalty, Value
If people have Epic for the clinical side, they pay millions of dollars for it, and they have to...
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Relationship
Epic is pretty good about developing, listening to our problems, and making new things.
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Operations
What is interesting with Epic is that we actually have to develop our own training programs for Epic...
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Relationship, Product
Epic is usually on the cusp of implementing something that another vendor or boutique vendor has...
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Operations, Product
One positive of Epic Patient Financial Experience is that it is an integrated system. If an...
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Product
One challenge we have with Epic Patient Financial Experience is that a lot of things are dependent...
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Relationship
Epic knows me and knows my organization. They have solutions, they take my calls, and they are...
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Relationship
Epic is always great to work with and listens to the providers. I always enjoy working with them....
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Operations
We have really been focusing this year on moving some components to Epic Patient Financial...
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Product
The biggest thing for Epic is that the EHR is really large, so some of the tools can lag a bit. When...
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Relationship
Epic meets with us whenever we want. We meet with them regularly to review our issues. In addition,...
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Product, Value
With Epic Patient Financial Experience, if we schedule correctly, if the doctor is enrolled...
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Loyalty, Product
There are things at each institution that require deviations from Epic’s standard build, and Epic is...
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Operations
Epic has really good people, first and foremost. They get things done. They are all young, really....
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Loyalty, Product
Electronic authorization tools is an area where Epic is really pushing forward. They are trying to...
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Relationship, Operations, Product
Epic does a great job on their upgrades. Epic is truly defining the market and thinking outside the...
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Product
I got my ear bent at a holiday reception about how much the patient financial experience has...
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Operations
We have been online with Epic for several years, and we do the training in-house now in terms of...
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Value
Epic Patient Financial Experience is expensive. Epic is expensive.
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Relationship, Product, Value
Epic's system is the best in the business. I don't think there is a better solution out there. But...
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Culture, Relationship
Epic is constantly giving their customers sneak peeks of what is in development and what they tend...
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Relationship, Operations
With Epic Patient Financial Experience, most of our support comes from our own internal Epic support...
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Value
Epic's business model continues to evolve. Recently, we have seen them start to add more fees for...
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Relationship
We had a string of technical support people from Epic who didn't stay with us very long, so they...
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Culture, Loyalty
Epic has released a functionality to create their own preservice payment plan. We are just waiting...
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Product
There are so many caveats with automation rules, getting benefits in, and running batches in Epic...
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Product
Sometimes Epic makes things seem easier than they are in Epic Patient Financial Experience. We...
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Relationship, Product
We have a financial clearance call center from another vendor. If we could get something integrated...
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Relationship
I really don't think Epic does a good job with support, and that is because I'm not an analyst, so...
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Relationship, Operations
Epic is proactive when they are trying to get us to implement new things or do their checklist, but...
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Product
I'm going to rate financial experience a little bit lower in terms of the technology meeting our...
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Product
Epic’s prices are great. And there is a seamless integration across all Epic’s products. We don't...
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Culture, Product
There is a full suite of what can be done. Underneath Epic Patient Financial Experience are many...
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Operations
Epic gives such high-level training, and it does not really provide us with information on what we...
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Product, Value
The impact on our collection rates has been positive. Lots of patients use MyChart and the portal to...
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Operations
We were used to go-lives with Epic’s other solutions, so the implementation with Epic Patient...
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Relationship, Product
Epic is continuing to evolve their software, so I do appreciate that Judy does not sit still. There...
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Operations
There is always some stuff that is lost in translation because the folks at Epic are not living the...
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Product, Value
Most of our patient payments are electronic now. They are coming through MyChart. So MyChart is...
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Product
If someone can cruise social media and consume brain rot on the internet, they can use an Epic tool....
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Operations, Product
Epic has basically got their upgrades down to a science. They have quarterly upgrades. The only...
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Relationship
There is still a lot of work that Epic could do in a customer success kind of role. I don't think...
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Relationship, Product
Epic is kind of like Apple; they are fantastic at what they do, and they know it. Their product is...
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Relationship
I would rate the support at the top of the scale if someone has a BFF or technical services. A lot...
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Product, Value
I don't know that anyone can really convince a patient to pay or not pay. We can make things simpler...
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Product
The solution is highly effective. If it weren't right, it wouldn't be the standard. MyChart can be a...
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Relationship
People have to know who to talk to at Epic. I think when we do a survey and talk to other...
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Relationship
Epic is really responsive, and they have good options for logging tickets. They are also really good...
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Loyalty, Product
Everything is working well in Epic's system. Epic has spent multiple years with the patient...
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Product
When we migrated to Epic Patient Financial Experience, we said that if the patient had an active...
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Operations
We are always rolling things out with Epic, and they roll out pretty easily. However, I don't feel...
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Relationship, Operations
Everything in the solution is pretty intuitive, and if we ask for something that isn't there, Epic...
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Product
We have to combine accounts, and the timing depends on the payer, and a lot of times, Epic tells me...
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Operations
There weren't too many issues with the implementation, but we didn’t realize some of the gaps we had...
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Relationship
With the way Epic's system works, everything gets routed through the IT team. I'm not on the IT...
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Loyalty, Product
We need to fully utilize some other features with Epic. They have a propensity-to-pay solution that...
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Value
I have a high satisfaction with the impact the solution has on our organization’s cost to collect...
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Product
The way that Epic Patient Financial Experience is designed doesn't really match our state’s...
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Value
The financial assistance module is really the only part of Epic Patient Financial Experience that we...
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Product, Value
Epic has really put a lot of development in lately to basically enable us to not use as many...
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Relationship, Product
Epic Patient Financial Experience is a good product. It meets our needs for patient financial...
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Loyalty, Product, Value
There are an increasing number of enhancements for the solution. Although those enhancements are...
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Operations, Product
We implemented Epic Patient Financial Experience years ago. At the time, there was an overall...
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Commentary Summary
Comment Type Breakout