Epic Patient Financial Experience Commentary
Filtered view: All
Subject Expert
Don Seamons
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product, Value
There are an increasing number of enhancements for the solution. Although those enhancements are...
Login or Create an Account to see details.
Operations, Product
We implemented Epic Patient Financial Experience years ago. At the time, there was an overall...
Login or Create an Account to see details.
Relationship, Product
Epic could get better at theoretical outcomes. In theory, things should work, but they don't always....
Login or Create an Account to see details.
Product, Value
Out of our two patient financial engagement tools, I would recommend Epic's. It is more all-inclusive....
Login or Create an Account to see details.
Relationship, Operations, Product
Epic brings new enhancements out early, and that is good in a way, but sometimes it takes a long...
Login or Create an Account to see details.
Loyalty, Value
We bought Epic because they were the elephant in the room. One of the things we liked about Epic,...
Login or Create an Account to see details.
Product
There is very little that we think Epic is dragging their feet on when it comes to new technology....
Login or Create an Account to see details.
Value
With Epic Patient Financial Experience, we wait a certain amount of time before sending a paper bill...
Login or Create an Account to see details.
Operations
We do internal down-the-stream training, but from an Epic perspective, they have a strong...
Login or Create an Account to see details.
Value
We got very positive feedback from end users of Epic Patient Financial Experience after the initial...
Login or Create an Account to see details.
Loyalty, Relationship
Epic is very stable and reliable. They are constantly developing things, and we get a projected road...
Login or Create an Account to see details.
Relationship, Product
Epic has a very well-formulated partnership with other types of third-party vendors whose systems...
Login or Create an Account to see details.
Relationship
We are using Epic's web support. We open tickets, and our build team can get expert help directly...
Login or Create an Account to see details.
Relationship
We have a very strong working relationship with Epic. I can pick up the phone and call my BFF. We...
Login or Create an Account to see details.
Loyalty, Product
Epic is developing AI things. We are using some versions of AI that we have contracted with another...
Login or Create an Account to see details.
Product
Epic's system is a solid EHR and financial system in the sense that there is nothing we can't do. We...
Login or Create an Account to see details.
Value
Epic Patient Financial Experience is pricey. It is not a cheap solution. Epic doesn't charge us for...
Login or Create an Account to see details.
Relationship
Epic offers a plethora of information and training opportunities. We meet with Epic regularly. They...
Login or Create an Account to see details.
Product
There is a little more automation and engagement with the patient in Epic Patient Financial...
Login or Create an Account to see details.
Operations, Product
Epic's strength is that it definitely does deliver all the tools that we may need to perform patient...
Login or Create an Account to see details.
Loyalty, Product
Epic Patient Financial Experience is a little more limited in what we can do, and in our specific...
Login or Create an Account to see details.
Loyalty
We chose Epic Patient Financial Experience because we are an Epic-first shop, and compared to...
Login or Create an Account to see details.
Operations
One of the challenges that Epic has is they have really strong tools, but there is not always great...
Login or Create an Account to see details.
Product
We would like Epic to package up Epic Patient Financial Experience a bit tighter. Another solution...
Login or Create an Account to see details.
Relationship, Product
Epic doesn’t meet all our needs. There is little room for improvement. But they have a diversity of...
Login or Create an Account to see details.
Product
I like the fact that Epic Patient Financial Experience is integrated. The system has patient access,...
Login or Create an Account to see details.
Culture, Relationship
Epic generally keeps their promises; it is the timeliness that is frustrating. Epic will bring ideas...
Login or Create an Account to see details.
Value
Epic is pretty expensive. They were getting into nickel-and-diming, but now I'm hearing that they...
Login or Create an Account to see details.
Relationship, Product
Sometimes when we talk to Epic, they don’t always understand the nuances of our business. They want...
Login or Create an Account to see details.
Product
Epic Patient Financial Experience is convenient. Epic is investing in it. It is the type of tool we...
Login or Create an Account to see details.
Operations
During our implementation go-live or training, there was no way to tell us that if we ran a report...
Login or Create an Account to see details.
Relationship, Product
Epic is very willing to work with us. We had an issue with the estimates, and they worked out a way...
Login or Create an Account to see details.
Product
Our team is still struggling a lot with Epic Patient Financial Experience. Sometimes in upgrades,...
Login or Create an Account to see details.
Relationship
Our Epic BFF and TS have been very responsive to us and have listened to our concerns. I went to...
Login or Create an Account to see details.
Operations, Product
We are struggling a little on the financial side of things compared to how things went with our past...
Login or Create an Account to see details.
Operations
In terms of Epic's implementations, some of the vendor's release notes are very black and white, but...
Login or Create an Account to see details.
Relationship, Product
Epic recently did an initiative where they were breaking up the payment plan cycle with statements....
Login or Create an Account to see details.
Loyalty, Relationship
Epic is recognizing the vision of their technology, but as with everything, that is resource...
Login or Create an Account to see details.
Relationship
Epic was getting feedback from other health systems that were using third-party credit scoring...
Login or Create an Account to see details.
Relationship
When my team is auditing or when we discover some kind of system break, we can enter a ticket, and...
Login or Create an Account to see details.
Operations
Epic's training is good. Epic has some working sessions with several of our caregivers. They wanted...
Login or Create an Account to see details.
Value
In terms of our revenue cycle, our cost bears the biggest expense when looking at the contingency...
Login or Create an Account to see details.
Loyalty, Relationship
Epic Patient Financial Experience is all-encompassing; we just need the Epic platform. Epic is...
Login or Create an Account to see details.
Value
The system has good things about it, but we don't know what we don't know. It is our organization's...
Login or Create an Account to see details.
Relationship
I am very impressed with Epic's customer support and engagement with our teams. Epic recently...
Login or Create an Account to see details.
Operations
With Epic, we have to be so heavily reliant on our internal training. Epic doesn't play well with...
Login or Create an Account to see details.
Loyalty, Product
With Epic, we have a little bit of concern about our statement files that go over to another...
Login or Create an Account to see details.
Loyalty, Product
When it comes to Epic Patient Financial Experience, Epic is trying to compete with the premium...
Login or Create an Account to see details.
Loyalty, Product
Epic hasn't mastered the patient estimate. By law, uninsured patients are supposed to get an...
Login or Create an Account to see details.
Product
I would definitely pick Epic Patient Financial Experience again because the solution is integrated...
Login or Create an Account to see details.
Culture, Value
When it comes to the cost to collect, because we can go paperless and do the text options from...
Login or Create an Account to see details.
Product, Value
Epic Patient Financial Experience's strength is that Epic is our EHR vendor, and having one system...
Login or Create an Account to see details.
Loyalty, Relationship
My advice to a peer starting with Epic Patient Financial Experience would be to stay on course with...
Login or Create an Account to see details.
Product
Epic could have more bidirectional communication, offer the same experience as MyChart without a...
Login or Create an Account to see details.
Relationship
I receive excellent support from Epic. It may be because of my title, but I get immediate responses...
Login or Create an Account to see details.
Loyalty, Value
I would like to see the product further reduce our cost to collect. I would also like less human...
Login or Create an Account to see details.
Product
The patient engagement problem that we are trying to solve is meeting the patient where they are. We...
Login or Create an Account to see details.
Product, Value
I would buy Epic Patient Financial Experience again, and I have. I have been doing my work for...
Login or Create an Account to see details.
Relationship
The vendor keeps their promises as much as is reasonable. When we have encountered issues, Epic has...
Login or Create an Account to see details.
Operations
The system's ease of use depends. If someone is coming from a different system, then Epic Patient...
Login or Create an Account to see details.
Product
Epic is never perfect at playing nice in the sandbox with other vendors, but the story is the same...
Login or Create an Account to see details.
Culture, Relationship, Product
Epic has some inherent functionality in their statements that is free, and they are honest about...
Login or Create an Account to see details.
Relationship, Product
The nice thing about Epic is that a lot of organizations are either using Epic solutions or...
Login or Create an Account to see details.
Product
When we think of patient financial experience, Epic’s tools complement our work really nicely. For...
Login or Create an Account to see details.
Loyalty, Relationship
We are excited about the fact that Epic is working on some functionality for interactive chatbots to...
Login or Create an Account to see details.
Product
Epic Patient Financial Experience isn’t as easy to use as other Epic products. The complexity leads...
Login or Create an Account to see details.
Relationship, Product
Epic is doing a lot of development around AI. We recently had a call with their developers, and they...
Login or Create an Account to see details.
Value
I would tell people looking at Epic to go with what Epic is saying. For example, one of the things...
Login or Create an Account to see details.
Operations
Epic has a great process for training and certifying people to keep them up-to-date with certain...
Login or Create an Account to see details.
Product
Epic is really focused on using their standard functionality. We don't customize Epic's system to...
Login or Create an Account to see details.
Loyalty, Product
We use bolt-ons for some things because Epic's system can't do those things at the level we want....
Login or Create an Account to see details.
Value
Epic probably doesn't charge us for every little thing, but it seems like every time we want to add...
Login or Create an Account to see details.
Operations, Product, Value
As we have brought on some of our Community Connect partners, it has put a lot of work emphasis on...
Login or Create an Account to see details.
Value
We don't do a great job at the impact on our cost to collect. That might be more of an internal...
Login or Create an Account to see details.
Value
It used to take us a long time to get paid because there was a lot more work happening on the back...
Login or Create an Account to see details.
Relationship, Product
Using the system is a big lift if someone hasn't used Epic's system before, but it is very well...
Login or Create an Account to see details.
Relationship
The vendor is always there, available, and wanting to partner with us. They are always responsive....
Login or Create an Account to see details.
Relationship, Product, Value
Epic has added a lot of functionality over the years that they haven't charged extra for. The...
Login or Create an Account to see details.
Relationship, Product
From a patient financial services perspective, the texting functionalities are brand-new. Epic Hello...
Login or Create an Account to see details.
Product, Value
We get tangible outcomes when we can report on them. The outcomes are not always tangible because we...
Login or Create an Account to see details.
Culture, Product
The product works as promoted, but there are always opportunities for improvement. The automatic...
Login or Create an Account to see details.
Relationship
Epic is competing head on with other vendors in this space. We get approached every day by all these...
Login or Create an Account to see details.
Value
Healthcare organizations are hurting right now, and Epic charges a lot of money. Maybe there could...
Login or Create an Account to see details.
Product
The opportunity to collect and fully engage with Epic's technology is good. We are not necessarily...
Login or Create an Account to see details.
Relationship, Operations
Epic has gotten better about this because we have been involved in groups that give the vendor...
Login or Create an Account to see details.
Product
What we get out of Epic is what we put into it. Epic Patient Financial Experience is a great tool,...
Login or Create an Account to see details.
Operations
When we are in Epic Patient Financial Experience or looking at the product, it looks like it is...
Login or Create an Account to see details.
Relationship, Operations
If someone came to me asking about Epic Patient Financial Experience, I would tell them that it is...
Login or Create an Account to see details.
Product, Value
We have a pretty high collection rate for our financial clearance call center, and we do that by...
Login or Create an Account to see details.
Product
There are preservice payment plans available to the patient through Epic Patient Financial...
Login or Create an Account to see details.
Culture, Value
Epic is trying to figure out how to price AI and a lot of other things. That is a challenge because...
Login or Create an Account to see details.
Product
Epic Patient Financial Experience is a well-designed and well-integrated system. We have been on it...
Login or Create an Account to see details.
Loyalty
Overall, we are very happy with the features and functionality that Epic provides. We like all of...
Login or Create an Account to see details.
Product
Epic could improve their options for consolidated statements, whether they be across multiple...
Login or Create an Account to see details.
Loyalty, Product
I wish that there were more that we could do directly through Epic Patient Financial Experience with...
Login or Create an Account to see details.
Relationship
Epic is really good at meeting our needs, and they eventually provide us with everything we need....
Login or Create an Account to see details.
Product
I like the dashboards that Epic Patient Financial Experience provides. I can really get a really...
Login or Create an Account to see details.
Relationship, Operations
Overall, Epic really tries to get feedback from all of their clients to enhance the user feasibility...
Login or Create an Account to see details.
Product
The system is great, but it still isn't tailored for oncology. Even though we have leveraged the...
Login or Create an Account to see details.
Loyalty
Epic has some great patient financial experience tools. They do a lot of things, but they have...
Login or Create an Account to see details.
Operations
The vendor's ongoing training is good. Epic has all of their training on their portal, and they do...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic could help us figure out healthcare beyond traditional healthcare. Epic has done a great job of...
Login or Create an Account to see details.
Value
Epic Patient Financial Experience can do everything that Epic says it can do. What we see in it is...
Login or Create an Account to see details.
Loyalty, Relationship
Epic is very responsive. They are number one in the industry for a reason. Their web support rates...
Login or Create an Account to see details.
Product
Epic Patient Financial Experience is too much of a choose-your-own-adventure product. In one sense,...
Login or Create an Account to see details.
Relationship
Epic is very supportive. We have a lot of support and a very strong working relationship with the...
Login or Create an Account to see details.
Relationship
If one Epic client had a problem and Epic thinks it could be more widespread, they will proactively...
Login or Create an Account to see details.
Product
If any area is a little tricky, it is the machine-readable file portion of the Cures Act. We...
Login or Create an Account to see details.
Relationship
There are things in development with Epic, so we might have a futuristic thought, but we have to...
Login or Create an Account to see details.
Product
The Epic Patient Financial Experience system gets us to meet regulatory requirements and is in a...
Login or Create an Account to see details.
Relationship, Operations
We have had very successful and easy transitions from one version of Epic Patient Financial...
Login or Create an Account to see details.
Culture, Value
Epic Patient Financial Experience is an expensive system, but Epic is reasonable with how they apply...
Login or Create an Account to see details.
Relationship, Product
We do many meetings with Epic about their other solutions. We are very engaged with them and take on...
Login or Create an Account to see details.
Operations, Value
Implementing Epic Patient Financial Experience has been an amazing transformation. Out of the gate,...
Login or Create an Account to see details.
Product
We used to have a third-party vendor for paying patient bills. People didn't like the fact that they...
Login or Create an Account to see details.
Relationship, Product
Epic gives us Nova notes related to how we are doing our payment plan for the newest upgrade. We...
Login or Create an Account to see details.
Value
The only thing time have seen an additional charge or fee is when it came to a special request...
Login or Create an Account to see details.
Product
The product is customizable, and Epic is integrated but can also support integration from outside...
Login or Create an Account to see details.
Relationship, Product
Epic is very forward thinking. They bring new functionality to us and make sure that we know about...
Login or Create an Account to see details.
Operations
We had a recent implementation with Epic, and their support was stellar. They were highly engaged....
Login or Create an Account to see details.
​
Featured Reports
Preferences