Epic Patient Financial Experience Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Product
Epic Patient Financial Experience isn’t as easy to use as other Epic products. The complexity leads...
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Relationship, Product
Epic is doing a lot of development around AI. We recently had a call with their developers, and they...
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Value
I would tell people looking at Epic to go with what Epic is saying. For example, one of the things...
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Operations
Epic has a great process for training and certifying people to keep them up-to-date with certain...
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Product
Epic is really focused on using their standard functionality. We don't customize Epic's system to...
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Loyalty, Product
We use bolt-ons for some things because Epic's system can't do those things at the level we want....
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Value
Epic probably doesn't charge us for every little thing, but it seems like every time we want to add...
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Operations, Product, Value
As we have brought on some of our Community Connect partners, it has put a lot of work emphasis on...
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Value
We don't do a great job at the impact on our cost to collect. That might be more of an internal...
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Value
It used to take us a long time to get paid because there was a lot more work happening on the back...
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Relationship, Product
Using the system is a big lift if someone hasn't used Epic's system before, but it is very well...
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Relationship
The vendor is always there, available, and wanting to partner with us. They are always responsive....
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Relationship, Product, Value
Epic has added a lot of functionality over the years that they haven't charged extra for. The...
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Relationship, Product
From a patient financial services perspective, the texting functionalities are brand-new. Epic Hello...
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Product, Value
We get tangible outcomes when we can report on them. The outcomes are not always tangible because we...
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Culture, Product
The product works as promoted, but there are always opportunities for improvement. The automatic...
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Relationship
Epic is competing head on with other vendors in this space. We get approached every day by all these...
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Value
Healthcare organizations are hurting right now, and Epic charges a lot of money. Maybe there could...
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Product
The opportunity to collect and fully engage with Epic's technology is good. We are not necessarily...
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Relationship, Operations
Epic has gotten better about this because we have been involved in groups that give the vendor...
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Product
What we get out of Epic is what we put into it. Epic Patient Financial Experience is a great tool,...
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Operations
When we are in Epic Patient Financial Experience or looking at the product, it looks like it is...
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Relationship, Operations
If someone came to me asking about Epic Patient Financial Experience, I would tell them that it is...
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Product, Value
We have a pretty high collection rate for our financial clearance call center, and we do that by...
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Product
There are preservice payment plans available to the patient through Epic Patient Financial...
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Culture, Value
Epic is trying to figure out how to price AI and a lot of other things. That is a challenge because...
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Product
Epic Patient Financial Experience is a well-designed and well-integrated system. We have been on it...
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Loyalty
Overall, we are very happy with the features and functionality that Epic provides. We like all of...
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Product
Epic could improve their options for consolidated statements, whether they be across multiple...
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Loyalty, Product
I wish that there were more that we could do directly through Epic Patient Financial Experience with...
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Relationship
Epic is really good at meeting our needs, and they eventually provide us with everything we need....
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Product
I like the dashboards that Epic Patient Financial Experience provides. I can really get a really...
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Relationship, Operations
Overall, Epic really tries to get feedback from all of their clients to enhance the user feasibility...
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Product
The system is great, but it still isn't tailored for oncology. Even though we have leveraged the...
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Loyalty
Epic has some great patient financial experience tools. They do a lot of things, but they have...
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Operations
The vendor's ongoing training is good. Epic has all of their training on their portal, and they do...
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Loyalty, Relationship, Product
Epic could help us figure out healthcare beyond traditional healthcare. Epic has done a great job of...
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Value
Epic Patient Financial Experience can do everything that Epic says it can do. What we see in it is...
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Loyalty, Relationship
Epic is very responsive. They are number one in the industry for a reason. Their web support rates...
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Product
Epic Patient Financial Experience is too much of a choose-your-own-adventure product. In one sense,...
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Relationship
Epic is very supportive. We have a lot of support and a very strong working relationship with the...
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Relationship
If one Epic client had a problem and Epic thinks it could be more widespread, they will proactively...
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Product
If any area is a little tricky, it is the machine-readable file portion of the Cures Act. We...
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Relationship
There are things in development with Epic, so we might have a futuristic thought, but we have to...
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Product
The Epic Patient Financial Experience system gets us to meet regulatory requirements and is in a...
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Relationship, Operations
We have had very successful and easy transitions from one version of Epic Patient Financial...
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Culture, Value
Epic Patient Financial Experience is an expensive system, but Epic is reasonable with how they apply...
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Relationship, Product
We do many meetings with Epic about their other solutions. We are very engaged with them and take on...
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Operations, Value
Implementing Epic Patient Financial Experience has been an amazing transformation. Out of the gate,...
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Product
We used to have a third-party vendor for paying patient bills. People didn't like the fact that they...
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Relationship, Product
Epic gives us Nova notes related to how we are doing our payment plan for the newest upgrade. We...
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Value
The only thing time have seen an additional charge or fee is when it came to a special request...
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Product
The product is customizable, and Epic is integrated but can also support integration from outside...
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Relationship, Product
Epic is very forward thinking. They bring new functionality to us and make sure that we know about...
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Operations
We had a recent implementation with Epic, and their support was stellar. They were highly engaged....
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Culture, Value
We have a certain Epic license, and recently, Epic has developed more applications and features that...
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Loyalty, Product
We continue to evaluate what Epic offers in the CDI space. We are so deep in the weeds with Epic; I...
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Relationship, Value
Epic is so creative, and they are designing what the industry needs in a very simplistic way. They...
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Product
Epic has totally integrated systems. They have care everywhere, and they have all types of...
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Product
Epic has a great estimating system. They have automatic payment feature for visits where a patient...
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Loyalty, Product
The process of getting new functionalities for the product that will be beneficial for us can be a...
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Loyalty, Product
I would tell others who are looking at Epic's systems that Epic's products are excellent products,...
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