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Epic Patient Financial Experience
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Dustin Cragun
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Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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Patient Financial Engagement 2023: A High-Performing Market, though No One-Size-Fits-All Option
View Report

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User Commentary

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VP/Other Executive

Relationship, Operations

Because there are always new things coming up within Epic, things are never perfect. We always have...

Sep 2023
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VP/Other Executive

Product

Epic Patient Financial Experience is designed really well for the patients, who are the end users.

Sep 2023
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VP/Other Executive

Product, Value

There are a lot of intangible returns from having a portal that is available to our patients 24/7...

Sep 2023
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VP/Other Executive

Relationship, Operations

In general, we have had good support directly from Epic throughout our go-live era. And when we do...

Sep 2023
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Director

Product

Functionality and ease of use are things that Epic is always focusing on. We can click around in a...

Sep 2023
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Director

Relationship

Epic definitely has a chain of command for providing support. For day-to-day operations, they are...

Sep 2023
||
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Director

Product

Our patients are really satisfied with the MyChart app. Right out of the box, they can set up...

Sep 2023
||
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Director

Product

Epic is starting to get into the AI environment now, and they do a lot of great things on the...

Sep 2023
||
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Director

Loyalty, Relationship

Epic is always talking about the functionality of upcoming versions. That gives us a sense of...

Sep 2023
||
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Director

Culture, Product

With Epic, we always have to be aware of what version they are promoting and what version we are on....

Sep 2023
||
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Director

Value

Epic Patient Financial Experience is an expensive product, but I know that the development and all...

Sep 2023
||
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CMIO

Operations

With Epic, most of the training is done locally. Epic doesn't do really any training themselves; we...

Sep 2023
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Director

Relationship, Operations

Epic has their own culture of wanting to do better with each upgrade. They bring ideas to us, ask us...

Sep 2023
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(0)
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VP/Other Executive

Product

Some of the workflows for the self-pay estimates are a little clunky in the solution; that is...

Sep 2023
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VP/Other Executive

Product

Epic's solution is the best product available in this space. It has such an advantage against other...

Sep 2023
||
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Director

Operations

We actually have some beef with Epic's training. Their training is hard because it can't be specific...

Aug 2023
||
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Director

Product

Epic's payer platform has had some misses. Some payers don't go through that platform, so there are...

Aug 2023
||
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Director

Relationship

Epic has good support for our Epic analysts when they need it. We have used many other EMRs, and we...

Aug 2023
||
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Director

Relationship, Product

There are things that we haven't asked Epic for that they have come up with on their own. Those...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

Our experience with Epic Patient Financial Experience has been positive. Epic has really matured in...

Aug 2023
||
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VP/Other Executive

Product

Epic Patient Financial Experience could be improved in regard to navigating the benefit engine work...

Aug 2023
||
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VP/Other Executive

Product

The connectedness between Epic's systems for health records and patient accounting is very...

Aug 2023
||
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VP/Other Executive

Value

I have recently been looking at our operating experience, and we have significantly increased our...

Aug 2023
||
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VP/Other Executive

Loyalty, Relationship, Product

We are struggling with some things like the No Surprises Act and government regulations regarding...

Aug 2023
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VP/Other Executive

Relationship, Product

We are trying to explore additional relationships with offshore vendors, and navigating Epic's...

Aug 2023
||
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VP/Other Executive

Relationship

Our executives have relationships with a lot of Epic's people and have personal conversations with...

Aug 2023
||
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VP/Other Executive

Loyalty, Product, Value

I can't imagine living without the product. I don't think that there is another system in the...

Aug 2023
||
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VP/Other Executive

Loyalty, Product

The vendor is doing a lot of work with the solution. The AI with the chatbot is exciting. Epic has a...

Aug 2023
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Manager

Loyalty, Product

Overall, we are satisfied with Epic Patient Financial Experience. There are a lot of functionalities...

Aug 2023
||
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Manager

Relationship

Recently Epic’s support has seemed inconsistent. Sometimes we have someone who responds really...

Aug 2023
||
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Director

Product

Patients like the tool. The one confusing thing about it is not anything that has to do with the...

Aug 2023
||
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Director

Loyalty, Product

My recommendation would be that for people in large complex organizations, Epic's system is really a...

Aug 2023
||
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Director

Value

Epic avoids charging for little things. Their system is pretty expensive, but everything is packaged...

Aug 2023
||
(0)
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Director

Operations

Something that has gone well with Epic is the implementation partnership. We talk to Epic often....

Aug 2023
||
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Director

Product

The number-one improvement I would recommend to Epic is customization in messaging and branding. It...

Aug 2023
||
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Director

Operations

I haven't heard of any issues with training. The vendor mostly uses a train-the-trainer approach,...

Aug 2023
||
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Director

Value

Some of the ROI that has been demonstrated using Epic Patient Financial Experience is an increase in...

Aug 2023
||
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Director

Product

We need silky smooth functionality around combining single estimates across different Epic instances...

Aug 2023
||
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Director

Relationship

Epic is very good at being proactive. They are aware of things, and they bring things to our...

Aug 2023
||
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Director

Product

There are many tools and segments within the system. For patient financial services in particular,...

Aug 2023
||
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VP/Other Executive

Value

Epic keeps promises as much as any vendor does. Epic charges a massive amount of money.

Aug 2023
||
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VP/Other Executive

Relationship, Operations

Epic is responsive; however, Epic doesn't hire people who know how to do the job. Some people are...

Aug 2023
||
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VP/Other Executive

Product

Epic's system should be fully contained within Epic instead of using interoperability. That is more...

Aug 2023
||
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VP/Other Executive

Operations, Product

The solution is simple and intuitive when it comes to training new users, navigating, and completing...

Aug 2023
||
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VP/Other Executive

Product

If someone asked about Epic Patient Financial Experience, I would share a couple of things. I think...

Aug 2023
||
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VP/Other Executive

Product

What makes Epic stand out is MyChart in general. Epic’s digital platform is fully integrated with...

Aug 2023
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VP/Other Executive

Loyalty, Product

I think Epic offers everything we want. One thing Epic continually does is increase self-service...

Aug 2023
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VP/Other Executive

Relationship, Product

There are a lot of vendors that do a lot of different things. One thing I appreciate about Epic is...

Aug 2023
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CIO

Relationship, Operations

Epic helped us configure a lot of the patient financial experience elements. They worked a little...

Aug 2023
||
(0)
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CIO

Operations

Epic trains the management, but we really do the training because they don't train the end user. We...

Aug 2023
||
(0)
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CIO

Relationship

We could call Epic’s main support line and get a technical service person on the phone in minutes....

Aug 2023
||
(0)
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CIO

Relationship, Product

Epic has changed the graphical user interface pretty drastically over the last several years, and...

Aug 2023
||
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Director

Product

Epic Patient Financial Experience has been really beneficial. The product has very little...

Aug 2023
||
(0)
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Director

Relationship, Product

I have done multiple reference calls for Epic already. Epic is very proactive and engaged. We get...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

The user usually identifies product issues first instead of Epic. There is really no ongoing...

Aug 2023
||
(0)
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Director

Loyalty, Product

Epic Patient Financial Experience is doing exactly what we want it to do; however, we don't have the...

Aug 2023
||
(0)
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CIO

Loyalty

Epic is in the process of moving toward more of a mobile era or mobile solution, but they are behind...

Aug 2023
||
(0)
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Director

Product

I like the transparency of Epic's system. Its front and back ends are seamless. In Epic's system,...

Aug 2023
||
(0)
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Director

Product

Epic can improve the system's productivity measures for insurance clearance. There is also an...

Aug 2023
||
(0)
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Director

Operations

There is always room for improvements with Epic's ongoing training. Furthermore, due to the way...

Aug 2023
||
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VP/Other Executive

Product

Epic is really great at tying their functionality to the gateway and to patient communications....

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

Epic does not have any real data on the patients' financial experience. Other vendors collect data...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Epic does pretty well with proactive service. They tell us what is coming in what release and when...

Aug 2023
||
(0)
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Manager

Relationship, Product

There is one thing that we have asked for a few times, and that is itemized receipts. It is pretty...

Jul 2023
||
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Manager

Value

Epic's solution is expensive, but it would be very difficult to do our jobs or for us to function as...

Jul 2023
||
(0)
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Manager

Relationship

Epic's support team is excellent. My Epic BFF loves to solve my problems. We work with a lot of...

Jul 2023
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Manager

Relationship, Product

If I were to talk to somebody who was wanting to get an Epic instance up and running, I would...

Jul 2023
||
(0)
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Manager

Operations

The initial training Epic offers is really good, but unless we want to just go and audit a class,...

Jul 2023
||
(0)
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Director

Loyalty, Relationship, Product

Epic constantly improves the system to make the patient experience better. They are always doing...

Jun 2023
||
(0)
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Director

Product, Value

The team loves the solution. It has made it so much easier for patients to apply and upload their...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We recently implemented an annual upgrade with Epic. The vendor usually guides us through each new...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

Epic is continuing to improve and partner with hospitals.

Apr 2023
||
(0)
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Manager

Relationship

Epic keeps a lot of their promises, but I wouldn’t say they keep all of them. There are upcoming...

Jan 2023
||
(0)
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Manager

Operations

Epic does a lot of training when an organization initially goes live with them, but the amount of...

Jan 2023
||
(0)
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Manager

Product, Value

We are on an older version of Epic Patient Financial Experience, so some of our end users have...

Jan 2023
||
(0)
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Manager

Relationship, Product

There are some things we have asked Epic for in the past that seem pretty standard and that other...

Jan 2023
||
(0)
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Manager

Relationship

Epic’s technical support group is very good overall. The portal they use for their ticketing system...

Jan 2023
||
(0)
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Manager

Relationship, Product

I would tell someone looking into the product to follow Epic’s lead on the setup. We have been on...

Jan 2023
||
(0)
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Director

Relationship, Product

Epic tends to develop their functionality for the masses, so many of the people that utilize the...

Jan 2023
||
(0)
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Director

Relationship

With Epic, we have a technical services coordinator, and that person is engaged with our teams. They...

Jan 2023
||
(0)
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Director

Relationship

Epic has partnered with us quite a lot, but there are functionalities specifically around the...

Jan 2023
||
(0)
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Director

Operations

Epic trains our technical people, who help support our organization, and that training is extremely...

Jan 2023
||
(0)
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Director

Culture, Relationship

If the product is not meeting one of our needs, we can propose things to the vendor, and they will...

Dec 2022
||
(0)
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Director

Relationship

Epic is always thinking ahead about things that they can implement in order to make our lives easier....

Dec 2022
||
(0)
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Director

Loyalty

We can’t wait for some of the new upgrades for the product. We are very excited about some of the...

Dec 2022
||
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VP/Other Executive

Value

Epic is so expensive, and they still charge us a certain amount of money for things like SMS text...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty, Product

Epic Patient Financial Experience is awesome. If we explain the portal and its benefit to patients,...

Dec 2022
||
(0)
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VP/Other Executive

Relationship, Product

Epic could do more to meet our needs, although they do allow us to get more done by interfacing with...

Dec 2022
||
(0)
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VP/Other Executive

Product

Epic has the functionality and universality to be able to allow hundreds of vendors to be interfaced...

Dec 2022
||
(0)
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VP/Other Executive

Relationship

Epic’s support is pretty good. But Epic is a much bigger company than others and has a lot of red...

Dec 2022
||
(0)
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VP/Other Executive

Product

Epic has delivered everything we have needed and then some. Patients have access to tools to run...

Dec 2022
||
(0)
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VP/Other Executive

Relationship

The tier-one support team from Epic has a number we can call for any reason. The support team is...

Dec 2022
||
(0)
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VP/Other Executive

Relationship, Operations

Epic provides an integrated solution; it is one system. Their methodology forces us to succeed. When...

Dec 2022
||
(0)
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VP/Other Executive

Relationship, Product

In general, Epic has grown extremely big as a company, and whenever we do an upgrade, they come out...

Dec 2022
||
(0)
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VP/Other Executive

Product

Overall, we are happy with the Epic product we are using; the journey has been very good. The...

Dec 2022
||
(0)
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Director

Relationship

We are always hearing about issues once Epic hears about them from other customers, so the vendor...

Nov 2022
||
(0)
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VP/Other Executive

Operations

We don't get ongoing training from Epic unless we are going for a certification. Our institution has...

Oct 2022
||
(0)
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VP/Other Executive

Operations, Product

The business office people's productivity and quality scores sink after every upgrade because the...

Oct 2022
||
(0)
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VP/Other Executive

Operations

If we are going to upgrade this system every few months, we need to get better training from Epic...

Oct 2022
||
(0)
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