Epic Patient Financial Experience Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
We bought Epic because they were the elephant in the room. One of the things we liked about Epic,...
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Product
There is very little that we think Epic is dragging their feet on when it comes to new technology....
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Value
With Epic Patient Financial Experience, we wait a certain amount of time before sending a paper bill...
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Operations
We do internal down-the-stream training, but from an Epic perspective, they have a strong...
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Value
We got very positive feedback from end users of Epic Patient Financial Experience after the initial...
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Loyalty, Relationship
Epic is very stable and reliable. They are constantly developing things, and we get a projected road...
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Relationship, Product
Epic has a very well-formulated partnership with other types of third-party vendors whose systems...
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Relationship
We are using Epic's web support. We open tickets, and our build team can get expert help directly...
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Relationship
We have a very strong working relationship with Epic. I can pick up the phone and call my BFF. We...
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Loyalty, Product
Epic is developing AI things. We are using some versions of AI that we have contracted with another...
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Product
Epic's system is a solid EHR and financial system in the sense that there is nothing we can't do. We...
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Value
Epic Patient Financial Experience is pricey. It is not a cheap solution. Epic doesn't charge us for...
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Relationship
Epic offers a plethora of information and training opportunities. We meet with Epic regularly. They...
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Product
There is a little more automation and engagement with the patient in Epic Patient Financial...
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Operations, Product
Epic's strength is that it definitely does deliver all the tools that we may need to perform patient...
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Loyalty, Product
Epic Patient Financial Experience is a little more limited in what we can do, and in our specific...
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Loyalty
We chose Epic Patient Financial Experience because we are an Epic-first shop, and compared to...
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Operations
One of the challenges that Epic has is they have really strong tools, but there is not always great...
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Product
We would like Epic to package up Epic Patient Financial Experience a bit tighter. Another solution...
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Relationship, Product
Epic doesn’t meet all our needs. There is little room for improvement. But they have a diversity of...
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Product
I like the fact that Epic Patient Financial Experience is integrated. The system has patient access,...
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Culture, Relationship
Epic generally keeps their promises; it is the timeliness that is frustrating. Epic will bring ideas...
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Value
Epic is pretty expensive. They were getting into nickel-and-diming, but now I'm hearing that they...
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Relationship, Product
Sometimes when we talk to Epic, they don’t always understand the nuances of our business. They want...
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Product
Epic Patient Financial Experience is convenient. Epic is investing in it. It is the type of tool we...
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Operations
During our implementation go-live or training, there was no way to tell us that if we ran a report...
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Relationship, Product
Epic is very willing to work with us. We had an issue with the estimates, and they worked out a way...
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Product
Our team is still struggling a lot with Epic Patient Financial Experience. Sometimes in upgrades,...
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Relationship
Our Epic BFF and TS have been very responsive to us and have listened to our concerns. I went to...
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Operations, Product
We are struggling a little on the financial side of things compared to how things went with our past...
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Operations
In terms of Epic's implementations, some of the vendor's release notes are very black and white, but...
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Relationship, Product
Epic recently did an initiative where they were breaking up the payment plan cycle with statements....
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Loyalty, Relationship
Epic is recognizing the vision of their technology, but as with everything, that is resource...
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Relationship
Epic was getting feedback from other health systems that were using third-party credit scoring...
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Relationship
When my team is auditing or when we discover some kind of system break, we can enter a ticket, and...
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Operations
Epic's training is good. Epic has some working sessions with several of our caregivers. They wanted...
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Value
In terms of our revenue cycle, our cost bears the biggest expense when looking at the contingency...
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Loyalty, Relationship
Epic Patient Financial Experience is all-encompassing; we just need the Epic platform. Epic is...
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Value
The system has good things about it, but we don't know what we don't know. It is our organization's...
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Relationship
I am very impressed with Epic's customer support and engagement with our teams. Epic recently...
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Operations
With Epic, we have to be so heavily reliant on our internal training. Epic doesn't play well with...
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Loyalty, Product
With Epic, we have a little bit of concern about our statement files that go over to another...
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Loyalty, Product
When it comes to Epic Patient Financial Experience, Epic is trying to compete with the premium...
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Loyalty, Product
Epic hasn't mastered the patient estimate. By law, uninsured patients are supposed to get an...
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Product
I would definitely pick Epic Patient Financial Experience again because the solution is integrated...
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Culture, Value
When it comes to the cost to collect, because we can go paperless and do the text options from...
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Product, Value
Epic Patient Financial Experience's strength is that Epic is our EHR vendor, and having one system...
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Loyalty, Relationship
My advice to a peer starting with Epic Patient Financial Experience would be to stay on course with...
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Product
Epic could have more bidirectional communication, offer the same experience as MyChart without a...
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Relationship
I receive excellent support from Epic. It may be because of my title, but I get immediate responses...
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Loyalty, Value
I would like to see the product further reduce our cost to collect. I would also like less human...
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Product
The patient engagement problem that we are trying to solve is meeting the patient where they are. We...
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Product, Value
I would buy Epic Patient Financial Experience again, and I have. I have been doing my work for...
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Relationship
The vendor keeps their promises as much as is reasonable. When we have encountered issues, Epic has...
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Operations
The system's ease of use depends. If someone is coming from a different system, then Epic Patient...
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Product
Epic is never perfect at playing nice in the sandbox with other vendors, but the story is the same...
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Culture, Relationship, Product
Epic has some inherent functionality in their statements that is free, and they are honest about...
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Relationship, Product
The nice thing about Epic is that a lot of organizations are either using Epic solutions or...
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Product
When we think of patient financial experience, Epic’s tools complement our work really nicely. For...
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Loyalty, Relationship
We are excited about the fact that Epic is working on some functionality for interactive chatbots to...
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Product
Epic Patient Financial Experience isn’t as easy to use as other Epic products. The complexity leads...
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Relationship, Product
Epic is doing a lot of development around AI. We recently had a call with their developers, and they...
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Value
I would tell people looking at Epic to go with what Epic is saying. For example, one of the things...
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Operations
Epic has a great process for training and certifying people to keep them up-to-date with certain...
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Product
Epic is really focused on using their standard functionality. We don't customize Epic's system to...
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Loyalty, Product
We use bolt-ons for some things because Epic's system can't do those things at the level we want....
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Value
Epic probably doesn't charge us for every little thing, but it seems like every time we want to add...
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Operations, Product, Value
As we have brought on some of our Community Connect partners, it has put a lot of work emphasis on...
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Value
We don't do a great job at the impact on our cost to collect. That might be more of an internal...
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Value
It used to take us a long time to get paid because there was a lot more work happening on the back...
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Relationship, Product
Using the system is a big lift if someone hasn't used Epic's system before, but it is very well...
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Relationship
The vendor is always there, available, and wanting to partner with us. They are always responsive....
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Relationship, Product, Value
Epic has added a lot of functionality over the years that they haven't charged extra for. The...
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Relationship, Product
From a patient financial services perspective, the texting functionalities are brand-new. Epic Hello...
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Product, Value
We get tangible outcomes when we can report on them. The outcomes are not always tangible because we...
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Culture, Product
The product works as promoted, but there are always opportunities for improvement. The automatic...
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Relationship
Epic is competing head on with other vendors in this space. We get approached every day by all these...
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Value
Healthcare organizations are hurting right now, and Epic charges a lot of money. Maybe there could...
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Product
The opportunity to collect and fully engage with Epic's technology is good. We are not necessarily...
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Relationship, Operations
Epic has gotten better about this because we have been involved in groups that give the vendor...
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Product
What we get out of Epic is what we put into it. Epic Patient Financial Experience is a great tool,...
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Operations
When we are in Epic Patient Financial Experience or looking at the product, it looks like it is...
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Relationship, Operations
If someone came to me asking about Epic Patient Financial Experience, I would tell them that it is...
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Product, Value
We have a pretty high collection rate for our financial clearance call center, and we do that by...
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Product
There are preservice payment plans available to the patient through Epic Patient Financial...
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Culture, Value
Epic is trying to figure out how to price AI and a lot of other things. That is a challenge because...
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Product
Epic Patient Financial Experience is a well-designed and well-integrated system. We have been on it...
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Loyalty
Overall, we are very happy with the features and functionality that Epic provides. We like all of...
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Product
Epic could improve their options for consolidated statements, whether they be across multiple...
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Loyalty, Product
I wish that there were more that we could do directly through Epic Patient Financial Experience with...
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Relationship
Epic is really good at meeting our needs, and they eventually provide us with everything we need....
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Product
I like the dashboards that Epic Patient Financial Experience provides. I can really get a really...
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Relationship, Operations
Overall, Epic really tries to get feedback from all of their clients to enhance the user feasibility...
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Product
The system is great, but it still isn't tailored for oncology. Even though we have leveraged the...
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Loyalty
Epic has some great patient financial experience tools. They do a lot of things, but they have...
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Operations
The vendor's ongoing training is good. Epic has all of their training on their portal, and they do...
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Loyalty, Relationship, Product
Epic could help us figure out healthcare beyond traditional healthcare. Epic has done a great job of...
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Value
Epic Patient Financial Experience can do everything that Epic says it can do. What we see in it is...
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Loyalty, Relationship
Epic is very responsive. They are number one in the industry for a reason. Their web support rates...
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Product
Epic Patient Financial Experience is too much of a choose-your-own-adventure product. In one sense,...
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Relationship
Epic is very supportive. We have a lot of support and a very strong working relationship with the...
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Relationship
If one Epic client had a problem and Epic thinks it could be more widespread, they will proactively...
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Product
If any area is a little tricky, it is the machine-readable file portion of the Cures Act. We...
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Relationship
There are things in development with Epic, so we might have a futuristic thought, but we have to...
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Product
The Epic Patient Financial Experience system gets us to meet regulatory requirements and is in a...
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Relationship, Operations
We have had very successful and easy transitions from one version of Epic Patient Financial...
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Culture, Value
Epic Patient Financial Experience is an expensive system, but Epic is reasonable with how they apply...
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Relationship, Product
We do many meetings with Epic about their other solutions. We are very engaged with them and take on...
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Operations, Value
Implementing Epic Patient Financial Experience has been an amazing transformation. Out of the gate,...
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Product
We used to have a third-party vendor for paying patient bills. People didn't like the fact that they...
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Relationship, Product
Epic gives us Nova notes related to how we are doing our payment plan for the newest upgrade. We...
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Value
The only thing time have seen an additional charge or fee is when it came to a special request...
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Product
The product is customizable, and Epic is integrated but can also support integration from outside...
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Relationship, Product
Epic is very forward thinking. They bring new functionality to us and make sure that we know about...
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Operations
We had a recent implementation with Epic, and their support was stellar. They were highly engaged....
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