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Epic Patient Financial Experience Commentary
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Don Seamons
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Featured  Report

Patient Financial Engagement 2025: Examining Vendor Performance in a Maturing, Well-Performing Market
Patient Financial Engagement 2025:
Examining Vendor Performance in a Maturing, Well-Performing Market
December 2025
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Commentary Summary

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User Commentary

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VP/Other Executive

Operations

What is interesting with Epic is that we actually have to develop our own training programs for Epic...

Feb 2026
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VP/Other Executive

Relationship, Product

Epic is usually on the cusp of implementing something that another vendor or boutique vendor has...

Feb 2026
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VP/Other Executive

Operations, Product

One positive of Epic Patient Financial Experience is that it is an integrated system. If an...

Feb 2026
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VP/Other Executive

Product

One challenge we have with Epic Patient Financial Experience is that a lot of things are dependent...

Feb 2026
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VP/Other Executive

Relationship

Epic knows me and knows my organization. They have solutions, they take my calls, and they are...

Feb 2026
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VP/Other Executive

Relationship

Epic is always great to work with and listens to the providers. I always enjoy working with them....

Feb 2026
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CIO

Operations

We have really been focusing this year on moving some components to Epic Patient Financial...

Jan 2026
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CIO

Product

The biggest thing for Epic is that the EHR is really large, so some of the tools can lag a bit. When...

Jan 2026
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Director

Relationship

Epic meets with us whenever we want. We meet with them regularly to review our issues. In addition,...

Jan 2026
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Director

Product, Value

With Epic Patient Financial Experience, if we schedule correctly, if the doctor is enrolled...

Jan 2026
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Director

Loyalty, Product

There are things at each institution that require deviations from Epic’s standard build, and Epic is...

Jan 2026
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Director

Operations

Epic has really good people, first and foremost. They get things done. They are all young, really....

Jan 2026
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Director

Loyalty, Product

Electronic authorization tools is an area where Epic is really pushing forward. They are trying to...

Jan 2026
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VP/Other Executive

Relationship, Operations, Product

Epic does a great job on their upgrades. Epic is truly defining the market and thinking outside the...

Dec 2025
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VP/Other Executive

Product

I got my ear bent at a holiday reception about how much the patient financial experience has...

Dec 2025
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VP/Other Executive

Operations

We have been online with Epic for several years, and we do the training in-house now in terms of...

Dec 2025
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VP/Other Executive

Value

Epic Patient Financial Experience is expensive. Epic is expensive.

Dec 2025
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VP/Other Executive

Relationship, Product, Value

Epic's system is the best in the business. I don't think there is a better solution out there. But...

Dec 2025
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VP/Other Executive

Culture, Relationship

Epic is constantly giving their customers sneak peeks of what is in development and what they tend...

Dec 2025
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VP/Other Executive

Relationship, Operations

With Epic Patient Financial Experience, most of our support comes from our own internal Epic support...

Dec 2025
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VP/Other Executive

Value

Epic's business model continues to evolve. Recently, we have seen them start to add more fees for...

Dec 2025
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CIO

Relationship

We had a string of technical support people from Epic who didn't stay with us very long, so they...

Nov 2025
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Director

Culture, Loyalty

Epic has released a functionality to create their own preservice payment plan. We are just waiting...

Nov 2025
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Director

Product

There are so many caveats with automation rules, getting benefits in, and running batches in Epic...

Nov 2025
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Director

Product

Sometimes Epic makes things seem easier than they are in Epic Patient Financial Experience. We...

Nov 2025
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Director

Relationship, Product

We have a financial clearance call center from another vendor. If we could get something integrated...

Nov 2025
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VP/Other Executive

Relationship

I really don't think Epic does a good job with support, and that is because I'm not an analyst, so...

Nov 2025
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VP/Other Executive

Relationship, Operations

Epic is proactive when they are trying to get us to implement new things or do their checklist, but...

Nov 2025
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VP/Other Executive

Product

I'm going to rate financial experience a little bit lower in terms of the technology meeting our...

Nov 2025
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VP/Other Executive

Product

Epic’s prices are great. And there is a seamless integration across all Epic’s products. We don't...

Oct 2025
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VP/Other Executive

Culture, Product

There is a full suite of what can be done. Underneath Epic Patient Financial Experience are many...

Oct 2025
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Manager

Operations

Epic gives such high-level training, and it does not really provide us with information on what we...

Oct 2025
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Manager

Product, Value

The impact on our collection rates has been positive. Lots of patients use MyChart and the portal to...

Oct 2025
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Manager

Operations

We were used to go-lives with Epic’s other solutions, so the implementation with Epic Patient...

Oct 2025
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VP/Other Executive

Relationship, Product

Epic is continuing to evolve their software, so I do appreciate that Judy does not sit still. There...

Oct 2025
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VP/Other Executive

Operations

There is always some stuff that is lost in translation because the folks at Epic are not living the...

Oct 2025
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VP/Other Executive

Product, Value

Most of our patient payments are electronic now. They are coming through MyChart. So MyChart is...

Oct 2025
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VP/Other Executive

Product

If someone can cruise social media and consume brain rot on the internet, they can use an Epic tool....

Oct 2025
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VP/Other Executive

Operations, Product

Epic has basically got their upgrades down to a science. They have quarterly upgrades. The only...

Oct 2025
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VP/Other Executive

Relationship

There is still a lot of work that Epic could do in a customer success kind of role. I don't think...

Oct 2025
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VP/Other Executive

Relationship, Product

Epic is kind of like Apple; they are fantastic at what they do, and they know it. Their product is...

Oct 2025
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VP/Other Executive

Relationship

I would rate the support at the top of the scale if someone has a BFF or technical services. A lot...

Oct 2025
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VP/Other Executive

Product, Value

I don't know that anyone can really convince a patient to pay or not pay. We can make things simpler...

Oct 2025
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VP/Other Executive

Product

The solution is highly effective. If it weren't right, it wouldn't be the standard. MyChart can be a...

Oct 2025
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VP/Other Executive

Relationship

People have to know who to talk to at Epic. I think when we do a survey and talk to other...

Oct 2025
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Director

Relationship

Epic is really responsive, and they have good options for logging tickets. They are also really good...

Sep 2025
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VP/Other Executive

Loyalty, Product

Everything is working well in Epic's system. Epic has spent multiple years with the patient...

Sep 2025
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VP/Other Executive

Product

When we migrated to Epic Patient Financial Experience, we said that if the patient had an active...

Aug 2025
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VP/Other Executive

Operations

We are always rolling things out with Epic, and they roll out pretty easily. However, I don't feel...

Aug 2025
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VP/Other Executive

Relationship, Operations

Everything in the solution is pretty intuitive, and if we ask for something that isn't there, Epic...

Aug 2025
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VP/Other Executive

Product

We have to combine accounts, and the timing depends on the payer, and a lot of times, Epic tells me...

Aug 2025
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CFO

Operations

There weren't too many issues with the implementation, but we didn’t realize some of the gaps we had...

Jul 2025
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CFO

Relationship

With the way Epic's system works, everything gets routed through the IT team. I'm not on the IT...

Jul 2025
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CFO

Loyalty, Product

We need to fully utilize some other features with Epic. They have a propensity-to-pay solution that...

Jul 2025
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CFO

Value

I have a high satisfaction with the impact the solution has on our organization’s cost to collect...

Jul 2025
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Director

Product

The way that Epic Patient Financial Experience is designed doesn't really match our state’s...

Jul 2025
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Director

Value

The financial assistance module is really the only part of Epic Patient Financial Experience that we...

Jul 2025
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Director

Product, Value

Epic has really put a lot of development in lately to basically enable us to not use as many...

Jul 2025
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CNIO

Relationship, Product

Epic Patient Financial Experience is a good product. It meets our needs for patient financial...

Jul 2025
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Analyst/Coordinator

Loyalty, Product, Value

There are an increasing number of enhancements for the solution. Although those enhancements are...

Apr 2025
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Analyst/Coordinator

Operations, Product

We implemented Epic Patient Financial Experience years ago. At the time, there was an overall...

Apr 2025
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Director

Relationship, Product

Epic could get better at theoretical outcomes. In theory, things should work, but they don't always....

Apr 2025
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Director

Product, Value

Out of our two patient financial engagement tools, I would recommend Epic's. It is more all-inclusive....

Apr 2025
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(0)
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Director

Relationship, Operations, Product

Epic brings new enhancements out early, and that is good in a way, but sometimes it takes a long...

Apr 2025
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(0)
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COO

Loyalty, Value

We bought Epic because they were the elephant in the room. One of the things we liked about Epic,...

Mar 2025
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(0)
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COO

Product

There is very little that we think Epic is dragging their feet on when it comes to new technology....

Mar 2025
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(0)
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CEO/President

Value

With Epic Patient Financial Experience, we wait a certain amount of time before sending a paper bill...

Mar 2025
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VP/Other Executive

Operations

We do internal down-the-stream training, but from an Epic perspective, they have a strong...

Mar 2025
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VP/Other Executive

Value

We got very positive feedback from end users of Epic Patient Financial Experience after the initial...

Mar 2025
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VP/Other Executive

Loyalty, Relationship

Epic is very stable and reliable. They are constantly developing things, and we get a projected road...

Mar 2025
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VP/Other Executive

Relationship, Product

Epic has a very well-formulated partnership with other types of third-party vendors whose systems...

Mar 2025
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VP/Other Executive

Relationship

We are using Epic's web support. We open tickets, and our build team can get expert help directly...

Mar 2025
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VP/Other Executive

Relationship

We have a very strong working relationship with Epic. I can pick up the phone and call my BFF. We...

Mar 2025
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VP/Other Executive

Loyalty, Product

Epic is developing AI things. We are using some versions of AI that we have contracted with another...

Mar 2025
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VP/Other Executive

Product

Epic's system is a solid EHR and financial system in the sense that there is nothing we can't do. We...

Mar 2025
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VP/Other Executive

Value

Epic Patient Financial Experience is pricey. It is not a cheap solution. Epic doesn't charge us for...

Mar 2025
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Manager

Relationship

Epic offers a plethora of information and training opportunities. We meet with Epic regularly. They...

Mar 2025
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VP/Other Executive

Product

There is a little more automation and engagement with the patient in Epic Patient Financial...

Mar 2025
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VP/Other Executive

Operations, Product

Epic's strength is that it definitely does deliver all the tools that we may need to perform patient...

Mar 2025
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VP/Other Executive

Loyalty, Product

Epic Patient Financial Experience is a little more limited in what we can do, and in our specific...

Mar 2025
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