Patient Financial Experience Commentary

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The biggest benefit of Patient Financial Experience that I would share with others is that the...

Epic still has some minor issues with their financial assistance module. It doesn't fit really well...

Epic’s training program is excellent. Their documentation module is very thorough, and there are...

For Patient Financial Experience, we are evaluating and planning to turn on Epic's chatbot...

Epic's analysts are phenomenal. They engage with us and support us 100%. They're the best at what...

Epic is very innovative, and I like the Epic system. The technology is current, and Epic has a...

The Epic system is expensive, but it has a lot of value. It connects patients to the financial piece....

Epic has a strategy where there are trainers and then principal trainers on a separate team. We are...

As far as Epic's account management goes, sometimes we get support, but our contact tells us where...

We've invested a ton of time, effort, money, and resources into developing our own training programs...

A lot of our wish-list items with Epic are about adoption and scaling. One challenge with Epic is...

Epic does a really good job of talking about their road map and marketing around their road map.

With Epic, we have different technical support people assigned to us, and the quality of support...

There are not a whole lot of better options out there than Epic.

MyChart is very helpful for patients, but it's a little hard to integrate external payment plan...

Epic's EHR is the best one out there; there is no better EHR. Epic is the best for big systems like...

Of course, I want Epic only working for me, and I want them to work quicker, so I'm never happy with...

There are two ways to pay through Epic. One way is through MyChart, and the other way is without...

I have been using Epic for a long time and have a strong foundational knowledge and comfort level...

We want to go with Epic first, but if there is a gap, we look at the Epic road map and when Epic...

I think the chatbots will help a little bit with engagement with Patient Financial Experience. We...

Our patients love paper statements. So while we can provide them e-statements with Patient Financial...

Epic’s vision and road map look great. I just wish they would speed things up.

In terms of our satisfaction with the impact that Epic's system has on our organization’s cost to...

Right now, in the Epic tool, we can send MyChart messages, which behave like emails. I would like to...

I like that the Epic system allows self-serve capabilities for patients. It is probably the reason...

The training from Epic for the solution is usually just Nova notes. We have to handle training...

Epic does a pretty good job and offers a pretty robust product with the Patient Financial Experience...

There are some small, nuanced things that Patient Financial Experience does not do well. One example...

Epic is continuing to integrate more AI features into their core functionality. As a result, we are...

What I’m excited about is that Epic has come quite a long way with the reporting capabilities within...

Epic is expensive, so that has to be taken into account, but they would be way more expensive if we...

Epic does a good job of preparing us for the perfect or ideal scenario. That is not always...

If I were talking with someone at a large health system, I would tell them that Epic is the...

Epic consistently delivers. It is not often that one of their new developments isn’t working as...

When we need their support, Epic is very engaged. But some of the things that we want them to help...

Epic is the best out there. There is no perfect solution, but compared to what other vendors like...

Coming from having used other systems previously, we’re absolutely getting a return on our...

Epic doesn't really charge for a lot of extra things, like new functionality. There is one area that...

There are some use cases that I would like Epic to implement, but overall, Patient Financial...

Epic Patient Financial Experience has taken out some administrative burden. I’m not ecstatic about...

Not all the tools from Epic Patient Financial Experience directly affect the collection rate. For...

It is nice that I do not have to think as much about integrations with other vendors. Many vendors...

With Epic, it is hard to find the balance in the pace of development and innovation, especially with...

Epic is very module specific. If we have a project that crosses multiple modules or is new to Epic,...

We are a little more on our own with training, and it isn't formal, so we have to go find the...

Epic Patient Financial Experience is very robust. There is a lot of self-service, so there are a lot...

Epic Patient Financial Experience has definitely had a positive impact on our collection rates...

If people have Epic for the clinical side, they pay millions of dollars for it, and they have to...

Epic is pretty good about developing, listening to our problems, and making new things.

What is interesting with Epic is that we actually have to develop our own training programs for Epic...

Epic is usually on the cusp of implementing something that another vendor or boutique vendor has...

One positive of Epic Patient Financial Experience is that it is an integrated system. If an...

One challenge we have with Epic Patient Financial Experience is that a lot of things are dependent...

Epic knows me and knows my organization. They have solutions, they take my calls, and they are...

Epic is always great to work with and listens to the providers. I always enjoy working with them....

Epic's upgrades often disrupt third-party automations within the Epic environment. I understand that...

A lot of AI solutions are being developed in silos. The question is how Epic or any vendor can...

Epic has always been very open to hearing our feedback when it comes to ongoing development or what...

When we compare Epic's system to other EHRs on the market, Epic's system is clearly more...

In Epic Patient Financial Experience, I would like more customization. While Epic offers many use...

We have really been focusing this year on moving some components to Epic Patient Financial...

The biggest thing for Epic is that the EHR is really large, so some of the tools can lag a bit. When...

Epic meets with us whenever we want. We meet with them regularly to review our issues. In addition,...

With Epic Patient Financial Experience, if we schedule correctly, if the doctor is enrolled...

There are things at each institution that require deviations from Epic’s standard build, and Epic is...

Epic has really good people, first and foremost. They get things done. They are all young, really....

Electronic authorization tools is an area where Epic is really pushing forward. They are trying to...

Epic does a great job on their upgrades. Epic is truly defining the market and thinking outside the...

I got my ear bent at a holiday reception about how much the patient financial experience has...

We have been online with Epic for several years, and we do the training in-house now in terms of...

Epic Patient Financial Experience is expensive. Epic is expensive.

Epic's system is the best in the business. I don't think there is a better solution out there. But...

Epic is constantly giving their customers sneak peeks of what is in development and what they tend...

With Epic Patient Financial Experience, most of our support comes from our own internal Epic support...

Epic's business model continues to evolve. Recently, we have seen them start to add more fees for...

We had a string of technical support people from Epic who didn't stay with us very long, so they...

Epic has released a functionality to create their own preservice payment plan. We are just waiting...

There are so many caveats with automation rules, getting benefits in, and running batches in Epic...

Sometimes Epic makes things seem easier than they are in Epic Patient Financial Experience. We...

We have a financial clearance call center from another vendor. If we could get something integrated...

I really don't think Epic does a good job with support, and that is because I'm not an analyst, so...

Epic is proactive when they are trying to get us to implement new things or do their checklist, but...

I'm going to rate financial experience a little bit lower in terms of the technology meeting our...

Epic’s prices are great. And there is a seamless integration across all Epic’s products. We don't...

There is a full suite of what can be done. Underneath Epic Patient Financial Experience are many...

Epic gives such high-level training, and it does not really provide us with information on what we...

The impact on our collection rates has been positive. Lots of patients use MyChart and the portal to...

We were used to go-lives with Epic’s other solutions, so the implementation with Epic Patient...

Epic is continuing to evolve their software, so I do appreciate that Judy does not sit still. There...

There is always some stuff that is lost in translation because the folks at Epic are not living the...

Most of our patient payments are electronic now. They are coming through MyChart. So MyChart is...

If someone can cruise social media and consume brain rot on the internet, they can use an Epic tool....

Epic has basically got their upgrades down to a science. They have quarterly upgrades. The only...

There is still a lot of work that Epic could do in a customer success kind of role. I don't think...

Epic is kind of like Apple; they are fantastic at what they do, and they know it. Their product is...

I would rate the support at the top of the scale if someone has a BFF or technical services. A lot...

I don't know that anyone can really convince a patient to pay or not pay. We can make things simpler...

The solution is highly effective. If it weren't right, it wouldn't be the standard. MyChart can be a...

People have to know who to talk to at Epic. I think when we do a survey and talk to other...

Epic is really responsive, and they have good options for logging tickets. They are also really good...

Everything is working well in Epic's system. Epic has spent multiple years with the patient...