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Epic Patient Financial Experience Commentary
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Don Seamons
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KLAS Research Director - Don Seamons
 
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Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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Patient Financial Engagement 2023: A High-Performing Market, though No One-Size-Fits-All Option
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User Commentary

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VP/Other Executive

Relationship, Operations

Overall, Epic really tries to get feedback from all of their clients to enhance the user feasibility...

Aug 2024
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VP/Other Executive

Product

The system is great, but it still isn't tailored for oncology. Even though we have leveraged the...

Aug 2024
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VP/Other Executive

Loyalty

Epic has some great patient financial experience tools. They do a lot of things, but they have...

Aug 2024
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VP/Other Executive

Operations

The vendor's ongoing training is good. Epic has all of their training on their portal, and they do...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

Epic could help us figure out healthcare beyond traditional healthcare. Epic has done a great job of...

Jul 2024
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VP/Other Executive

Value

Epic Patient Financial Experience can do everything that Epic says it can do. What we see in it is...

Jul 2024
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VP/Other Executive

Loyalty, Relationship

Epic is very responsive. They are number one in the industry for a reason. Their web support rates...

Jul 2024
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VP/Other Executive

Product

Epic Patient Financial Experience is too much of a choose-your-own-adventure product. In one sense,...

Jul 2024
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Director

Relationship

Epic is very supportive. We have a lot of support and a very strong working relationship with the...

Jul 2024
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Director

Relationship

If one Epic client had a problem and Epic thinks it could be more widespread, they will proactively...

Jul 2024
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Director

Product

If any area is a little tricky, it is the machine-readable file portion of the Cures Act. We...

Jul 2024
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Director

Relationship

There are things in development with Epic, so we might have a futuristic thought, but we have to...

Jul 2024
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Director

Product

The Epic Patient Financial Experience system gets us to meet regulatory requirements and is in a...

Jul 2024
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Director

Relationship, Operations

We have had very successful and easy transitions from one version of Epic Patient Financial...

Jul 2024
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Director

Culture, Value

Epic Patient Financial Experience is an expensive system, but Epic is reasonable with how they apply...

Jul 2024
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Director

Relationship, Product

We do many meetings with Epic about their other solutions. We are very engaged with them and take on...

Jul 2024
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Director

Operations, Value

Implementing Epic Patient Financial Experience has been an amazing transformation. Out of the gate,...

Jun 2024
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Director

Product

We used to have a third-party vendor for paying patient bills. People didn't like the fact that they...

Jun 2024
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Director

Relationship, Product

Epic gives us Nova notes related to how we are doing our payment plan for the newest upgrade. We...

Jun 2024
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Director

Value

The only thing time have seen an additional charge or fee is when it came to a special request...

Jun 2024
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Manager

Product

The product is customizable, and Epic is integrated but can also support integration from outside...

Jun 2024
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Manager

Relationship, Product

Epic is very forward thinking. They bring new functionality to us and make sure that we know about...

Jun 2024
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Manager

Operations

We had a recent implementation with Epic, and their support was stellar. They were highly engaged....

Jun 2024
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Director

Culture, Value

We have a certain Epic license, and recently, Epic has developed more applications and features that...

Mar 2024
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Director

Loyalty, Product

We continue to evaluate what Epic offers in the CDI space. We are so deep in the weeds with Epic; I...

Mar 2024
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Director

Relationship, Value

Epic is so creative, and they are designing what the industry needs in a very simplistic way. They...

Mar 2024
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Director

Product

Epic has totally integrated systems. They have care everywhere, and they have all types of...

Mar 2024
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Director

Product

Epic has a great estimating system. They have automatic payment feature for visits where a patient...

Mar 2024
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Manager

Loyalty, Product

The process of getting new functionalities for the product that will be beneficial for us can be a...

Mar 2024
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(0)
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Manager

Loyalty, Product

I would tell others who are looking at Epic's systems that Epic's products are excellent products,...

Mar 2024
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VP/Other Executive

Loyalty, Product

Epic Patient Financial Experience is an integrated solution. In the past, we had to do things...

Dec 2023
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VP/Other Executive

Culture, Value

Epic has developed a lot of APIs and different tools, and they are moving things to the cloud. They...

Dec 2023
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VP/Other Executive

Product

The system's ease of use depends because physicians have a different experience with the system than...

Dec 2023
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Manager

Product

Epic's system is integrated. There are a lot of options. Things are easy for the end users.

Nov 2023
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Manager

Product

The only negative thing we can say about Epic Patient Financial Experience is in regard to...

Nov 2023
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Manager

Culture, Operations, Product

When we went live, we were under the wrong assumption because we thought that hospital billing and...

Nov 2023
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Manager

Relationship

We haven’t experienced the best luck with phone support surrounding strategic financial pulls.

Nov 2023
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Manager

Relationship

Epic notifies us when they find issues, and they give us a lot of heads up. We get really good...

Nov 2023
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Manager

Loyalty, Product

Epic is our strategic direction, and putting as much of our functionality into the core product is...

Nov 2023
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(0)
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Manager

Operations

Sometimes we can struggle a little with the quality and effectiveness of the implementation services...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

Epic Patient Financial Experience is a very proactive tool. Epic is constantly working with...

Oct 2023
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(0)
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VP/Other Executive

Relationship

We have a direct line for Epic support. Epic’s people are very accessible. I appreciate Epic...

Oct 2023
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Director

Relationship

Epic is always underdeveloping things, and sometimes their timelines get delayed. Overall, though,...

Sep 2023
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(0)
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Director

Relationship

We are getting everything out of the system that we can, and we have received very good engagement...

Sep 2023
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(0)
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Director

Relationship, Operations

Epic has done a nice job of building a community of people who are on the system to learn from each...

Sep 2023
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(0)
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Director

Relationship

There are still opportunities to continue to develop the product based on customers' needs. The...

Sep 2023
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(0)
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Director

Relationship

Epic is willing to partner with us and listen to us about the problems we need them to solve. Epic...

Sep 2023
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(0)
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Director

Relationship, Operations, Product, Value

Epic could improve communication with upgrades. Things don't seem to funnel down. I know there are...

Sep 2023
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(0)
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Director

Relationship, Product

When something happens in life, Epic can’t just develop something because of everything else already...

Sep 2023
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(0)
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Director

Product

I would like to see the hospital billing and hospital-based accounting systems on the same platform...

Sep 2023
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(0)
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Director

Relationship

Epic is very innovative; they help us keep the patient at the focus and center of everything we do....

Sep 2023
||
(0)
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