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Episource Clarity Platform Commentary
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Bradley Hunter
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KLAS SRU Manager - Bradley Hunter
 
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VP/Other Executive

Product, Value

We are hitting all of our quality metrics with Episource. And generally speaking, their coding...

Jun 2024
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VP/Other Executive

Operations

Everything was pretty smooth with the implementation. Episource has been good with training....

Jun 2024
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VP/Other Executive

Loyalty

We had worked with Episource in the past, and they were on the list when we picked our previous...

Jun 2024
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Manager

Operations

Our implementation of Episource Clarity Platform went very smoothly. I don't think it could have...

May 2024
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Manager

Operations

Initially, the training was done fine, and that was great, but the follow-up since hasn't quite been...

May 2024
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Manager

Product

Episource Clarity Platform has never crashed on us. We haven't had any issues with things going...

May 2024
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Manager

Relationship

Our customer service representative is very easy to work with. I email them quite a few questions...

May 2024
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Manager

Loyalty, Relationship

I would really stress the ease of use and the great customer service of Episource when giving a...

May 2024
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Manager

Relationship

From a coding standpoint, Episource rebuts us, and it is nice that we see their thoughts. They don’t...

May 2024
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Manager

Loyalty

We chose Episource Clarity Platform because we were able to do a pilot with Episource, and their...

May 2024
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Manager

Loyalty

We have decided that we want to review every single medical record possible versus just targeting...

May 2024
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Director

Relationship, Product

We have had some struggles recently. Historically, Episource was one of our strongest vendors. Their...

May 2024
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Director

Product

Usually, focusing on the technical solution is not where the operational outcomes come from. The...

May 2024
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Director

Product, Value

Ultimately, the value comes down to benchmarking. There needs to be a mechanism for benchmarking for...

May 2024
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Director

Operations

Customers should verify that Episource can handle their volumes. The actions are labor intensive,...

May 2024
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Director

Loyalty, Product

Our questions were focused on technical solutions. Episource is focused on meeting clients' needs,...

May 2024
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Director

Relationship

Every time I have had questions, Episource has answered them right away.

Apr 2024
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VP/Other Executive

Product

One outcome from the vendor is in the area of chart reviews. That area is very critical....

Mar 2024
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VP/Other Executive

Relationship

Episource was acquired, but the companies are still pretty separate. We have kept the same team and...

Mar 2024
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VP/Other Executive

Relationship

There are just pieces of promises that the vendor isn't keeping. There is a lot of volume going...

Mar 2024
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VP/Other Executive

Relationship, Product

Episource could improve in terms of their management of offshore services. When we try to find...

Mar 2024
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VP/Other Executive

Relationship, Value

Episource is very amenable when it comes to what they charge us, and I would recommend them. We meet...

Mar 2024
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Director

Relationship

With Episource, there are degrees in the promises they agree to. There are some reporting things and...

Feb 2024
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Director

Relationship

When I reached out to Episource, they were very good about getting back to us. I had regularly...

Feb 2024
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Manager

Value

Episource most definitely avoids charging. They are great about that. We would be hard pressed to...

Feb 2024
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Manager

Relationship, Product

During one of our upgrades, we had a significant issue with one of our lines of business due to a...

Feb 2024
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Manager

Product

I would like to see more robust reporting in Episource Clarity Platform that is more tailored toward...

Feb 2024
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Manager

Relationship

Episource has recently switched to a ticketing system for support, and we are still trying to figure...

Feb 2024
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Manager

Relationship, Product

From the submission side, nothing has really changed on any front in the last few years. But we have...

Feb 2024
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Director

Relationship

Episource is my favorite vendor to work with, and that may not necessarily be results driven. The...

Nov 2023
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Director

Product, Value

The tools Episource has are easy to use. Episource has some room for improvement in functionality,...

Nov 2023
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CFO

Relationship

There have been times when we have encountered a problem but the vendor hasn't been able to find it....

Oct 2023
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CFO

Relationship, Product

We had a lot more issues with our previous system than we have had with Episource Clarity Platform....

Oct 2023
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CFO

Loyalty, Relationship

Issue resolution is one of our biggest pain points with Episource. There are a lot of communication...

Oct 2023
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CFO

Operations

When we first implemented the system's initial training, our risk adjustment specialist was pretty...

Oct 2023
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CFO

Loyalty, Product

For the most part, the product will do what the vendor advertises that it will do. The product's...

Oct 2023
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CFO

Relationship

When we talk to people from Episource, we have a hard time with the language barrier. The vendor's...

Oct 2023
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VP/Other Executive

Relationship

I would recommend Episource because they have been our business partner for a long time, and they...

Oct 2023
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VP/Other Executive

Relationship, Operations

Episource has been improving since last year by doing training and keeping us very aware of changes....

Oct 2023
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VP/Other Executive

Relationship, Product

The communication with Episource is going well. The data we see in the system is good, and the...

Oct 2023
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VP/Other Executive

Loyalty, Relationship, Product

Episource has been very proactive in implementing the newest version of the system. However, there...

Oct 2023
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VP/Other Executive

Product

Episource Risk Adjustment and Analytics is very friendly to use. Each time I need information about...

Oct 2023
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Manager

Relationship, Operations

Episource is not always quick to implement some of the changes or things we need. They don't have a...

Sep 2023
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Manager

Relationship

Episource is one of the best vendors we have encountered with chart retrieval in coding accuracy....

Sep 2023
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Manager

Product

Episource’s analytics tool is very powerful. It is not a one-size-fits-all tool. It probably works...

Sep 2023
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Manager

Culture, Relationship

Episource does many things for us, and they have been a great partner. We definitely consider them a...

Sep 2023
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VP/Other Executive

Relationship, Value

Episource has gone above and beyond in terms of extra reports or custom reports, and they haven't...

Sep 2023
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VP/Other Executive

Product

I enjoy going into Episource's system, and epiConnect is pretty easy to flow through. epiAnalyst is...

Sep 2023
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VP/Other Executive

Product

Episource hasn't really rolled out anything new, but Episource does make some upgrades. My biggest...

Sep 2023
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VP/Other Executive

Operations

Training with Episource has been pretty solid, and they are good at keeping us in the loop on...

Sep 2023
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VP/Other Executive

Relationship

With Episource, we have an account manager and a project manager or analyst, so we have sufficient...

Sep 2023
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VP/Other Executive

Loyalty

I imagine Episource will stay pretty darn confident in remaining in our long-term plans unless...

Sep 2023
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Manager

Operations

Episource’s implementation services are pretty good. That is one of the vendor's strengths. Their...

Sep 2023
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Manager

Loyalty, Relationship

Episource was probably our number-one vendor in years past. However, they did not perform well last...

Sep 2023
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Manager

Product

Episource introduced EMR integration, and that was helpful and definitely a benefit. The more...

Sep 2023
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Options Expanding for Risk Adjustment
11 November 21    |   Ryan Pretnik and Jennifer Hickenlooper
A growing field of vendors offers risk adjustment technology and services. In our latest report, we set out to discover which vendors offer the widest breadth of capabilities. 



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