Episource Clarity Platform Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Value
Episource was purchased by Optum, and their pricing is no longer competitive. I'm paying more for...
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Loyalty, Product
We are able to do chart retrieval yield and additional coding capacity with Episource Clarity...
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Relationship
Episource's customer service has gotten really bad lately. After they were purchased by Optum, they...
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Relationship, Product
Episource has been really easy to work with. However, we are struggling with some particular pieces...
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Operations
Episource's training is pretty good. They are willing to jump onto calls with us. We haven't really...
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Relationship, Product
Episource has been in the industry for a long time, and the model they use is great. I have heard...
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Operations, Product
The solution is really easy to use. We can use its code application to print output reports. That is...
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Product
Historically, I have used the platform for diagnosis codes, and it has been a lot better at...
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Relationship, Product
I would tell the software developer that they need better flexibility for their clients with...
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Product, Value
We are hitting all of our quality metrics with Episource. And generally speaking, their coding...
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Operations
Everything was pretty smooth with the implementation. Episource has been good with training....
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Loyalty
We had worked with Episource in the past, and they were on the list when we picked our previous...
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Operations
Our implementation of Episource Clarity Platform went very smoothly. I don't think it could have...
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Operations
Initially, the training was done fine, and that was great, but the follow-up since hasn't quite been...
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Product
Episource Clarity Platform has never crashed on us. We haven't had any issues with things going...
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Relationship
Our customer service representative is very easy to work with. I email them quite a few questions...
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Loyalty, Relationship
I would really stress the ease of use and the great customer service of Episource when giving a...
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Relationship
From a coding standpoint, Episource rebuts us, and it is nice that we see their thoughts. They don’t...
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Loyalty
We chose Episource Clarity Platform because we were able to do a pilot with Episource, and their...
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Loyalty
We have decided that we want to review every single medical record possible versus just targeting...
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Relationship, Product
We have had some struggles recently. Historically, Episource was one of our strongest vendors. Their...
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Product
Usually, focusing on the technical solution is not where the operational outcomes come from. The...
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Product, Value
Ultimately, the value comes down to benchmarking. There needs to be a mechanism for benchmarking for...
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Operations
Customers should verify that Episource can handle their volumes. The actions are labor intensive,...
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Loyalty, Product
Our questions were focused on technical solutions. Episource is focused on meeting clients' needs,...
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Relationship
Every time I have had questions, Episource has answered them right away.
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Product
One outcome from the vendor is in the area of chart reviews. That area is very critical....
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Relationship
Episource was acquired, but the companies are still pretty separate. We have kept the same team and...
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Relationship
There are just pieces of promises that the vendor isn't keeping. There is a lot of volume going...
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Relationship, Product
Episource could improve in terms of their management of offshore services. When we try to find...
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Relationship, Value
Episource is very amenable when it comes to what they charge us, and I would recommend them. We meet...
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Relationship
With Episource, there are degrees in the promises they agree to. There are some reporting things and...
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Relationship
When I reached out to Episource, they were very good about getting back to us. I had regularly...
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Value
Episource most definitely avoids charging. They are great about that. We would be hard pressed to...
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Relationship, Product
During one of our upgrades, we had a significant issue with one of our lines of business due to a...
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Product
I would like to see more robust reporting in Episource Clarity Platform that is more tailored toward...
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Relationship
Episource has recently switched to a ticketing system for support, and we are still trying to figure...
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Relationship, Product
From the submission side, nothing has really changed on any front in the last few years. But we have...
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