Experis Health Partial IT Outsourcing (formerly ettain health)
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Ryan Oliver
Research Director
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We brought Experis Health on to replace another firm that left the business. We would call Experis...
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The senior leadership has been very responsive and willing to make things happen. We have...
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ettain health is performing and helping us with our strategic goals, but the firm is not at the...
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ettain health has their own ticketing system, so they can look up prior tickets. But we don’t have...
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ettain health is better than average at driving outcomes, but I am not ecstatic about the firm. If...
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I am not impressed with the firm's agents. They can't handle level-one issues. It takes too long for...
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ettain health has specialized knowledge about how their service is being utilized for us. They are...
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I don’t think ettain health is playing any games. The firm could easily put things into a more...
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In terms of providing resources that were appropriate, the firm was very good. I would tell others...
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Managing the resources was sometimes a little challenging. I don't know who the leadership is at...
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Experis Health is fairly strong in terms of their diversity of thinking and their ability to get...
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ettain health really knows their stuff, and they push through the hurdles. Our project hasn't been...
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When we asked for a resource, ettain health always seemed to be able to find one. They always...
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There are a couple of really strong players at ettain health. Our operations person will solve...
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We always felt like ettain health had our best interests at heart. They always executed what we told...
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I don’t think we will extend this arrangement in particular, but it is possible we will use...
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ettain health has exceeded our expectations. The resources they have provided really fit our needs....
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ettain health did a very thorough process of interviewing our staff and helping us estimate the FTEs...
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Our partnership with ettain health is really good. Everyone we work with has been great.
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Our outcomes using ettain health’s services are good. We are achieving what we had hoped to.
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Our outcomes using the firm could be even better if ettain health were able to solve issues more...
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ettain health is just easy to work with. Their people are great, and ettain health seems to fix the...
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ettain health supports one of our applications and does a very good job. We had an outage once, and...
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We call ettain health about some unique things that we have going on, and they are able to find...
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The project manager from ettain health was very good about flexing resources up and down as we moved...
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I would describe our relationship with ettain health as a wonderful partnership. They were very...
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We didn’t expect ettain health to impact our outcomes with the managed services agreement. We really...
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ettain health usually responds promptly and takes care of things. If I have a problem and reach out,...
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I don’t think anyone can be perfect, but the consultants I have now are working out. That is not to...
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ettain health was good in terms of charging. If we had any issues, they made sure that we were not...
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ettain health is a wonderful company. We have leaned pretty heavily on them, and their people have...
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When the firm went from Leidos Health to ettain health, we lost a lot of continuity. The change...
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The engagement was a stop-gap measure for us to keep our system operational and functional, so it...
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We renegotiated the contract and got a reduction in cost, and ettain health was more than willing to...
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Before the COVID-19 pandemic, the firm would come on-site to make sure everything was working....
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We were happy that the firm brought some good experience that we really needed and didn’t have at...
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Our partnership with the firm is well established. The firm gets very involved, and they don’t send...
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