Experis Health Partial IT Outsourcing (formerly ettain health)
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Ryan Oliver
Research Director
KLAS Research Director - Ryan Oliver
 
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User Commentary

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Manager

People and Knowledge

Experis Health is very good about getting someone to fill in or getting a replacement when...

Jul 2022
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Manager

People and Knowledge

I have good staff from Experis Health, but I have had a few people that have not been as good. The...

Jul 2022
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Manager

Project Results

Experis Health has done a very good job of taking care of my needs. The firm has always been good to...

Jul 2022
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Manager

Other Observations

My only dissatisfaction was with the issues that I had in the beginning. I don't know whether I get...

Jul 2022
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Director

ROI and Cost

Our help desk people can't solve very many issues on the first call. They usually create a ticket,...

Jun 2022
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Manager

Tools and Methodology

We brought Experis Health on to replace another firm that left the business. We would call Experis...

May 2022
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Manager

Project Results

The senior leadership has been very responsive and willing to make things happen. We have...

May 2022
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Manager

People and Knowledge

ettain health is performing and helping us with our strategic goals, but the firm is not at the...

May 2022
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Manager

Tools and Methodology

ettain health has their own ticketing system, so they can look up prior tickets. But we don’t have...

May 2022
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Manager

ROI and Cost

ettain health is better than average at driving outcomes, but I am not ecstatic about the firm. If...

May 2022
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Manager

People and Knowledge

I am not impressed with the firm's agents. They can't handle level-one issues. It takes too long for...

May 2022
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Manager

People and Knowledge

ettain health has specialized knowledge about how their service is being utilized for us. They are...

May 2022
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Manager

ROI and Cost

I don’t think ettain health is playing any games. The firm could easily put things into a more...

May 2022
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Director

Project Results

In terms of providing resources that were appropriate, the firm was very good. I would tell others...

May 2022
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Director

People and Knowledge

Managing the resources was sometimes a little challenging. I don't know who the leadership is at...

May 2022
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Director

Relationship

Experis Health is fairly strong in terms of their diversity of thinking and their ability to get...

May 2022
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Manager

Project Results

ettain health really knows their stuff, and they push through the hurdles. Our project hasn't been...

Dec 2021
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Manager

People and Knowledge

When we asked for a resource, ettain health always seemed to be able to find one. They always...

Dec 2021
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Manager

People and Knowledge

There are a couple of really strong players at ettain health. Our operations person will solve...

Dec 2021
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Manager

Project Results

We always felt like ettain health had our best interests at heart. They always executed what we told...

Dec 2021
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Director

Other Observations

I don’t think we will extend this arrangement in particular, but it is possible we will use...

Dec 2021
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Director

Project Results

ettain health has exceeded our expectations. The resources they have provided really fit our needs....

Dec 2021
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Director

Tools and Methodology

ettain health did a very thorough process of interviewing our staff and helping us estimate the FTEs...

Dec 2021
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Director

Relationship

Our partnership with ettain health is really good. Everyone we work with has been great.

Dec 2021
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Director

Project Results

Our outcomes using ettain health’s services are good. We are achieving what we had hoped to.

Dec 2021
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Director

Tools and Methodology

Our outcomes using the firm could be even better if ettain health were able to solve issues more...

Dec 2021
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Director

Project Results

ettain health is just easy to work with. Their people are great, and ettain health seems to fix the...

Nov 2021
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