Experis Health Partial IT Outsourcing (formerly ettain health)
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Subject Expert
Ryan Oliver
Research Director
Commentary Summary
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User Commentary
People and Knowledge
Experis Health is very good about getting someone to fill in or getting a replacement when...
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People and Knowledge
I have good staff from Experis Health, but I have had a few people that have not been as good. The...
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Project Results
Experis Health has done a very good job of taking care of my needs. The firm has always been good to...
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Other Observations
My only dissatisfaction was with the issues that I had in the beginning. I don't know whether I get...
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ROI and Cost
Our help desk people can't solve very many issues on the first call. They usually create a ticket,...
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Tools and Methodology
We brought Experis Health on to replace another firm that left the business. We would call Experis...
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Project Results
The senior leadership has been very responsive and willing to make things happen. We have...
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People and Knowledge
ettain health is performing and helping us with our strategic goals, but the firm is not at the...
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Tools and Methodology
ettain health has their own ticketing system, so they can look up prior tickets. But we don’t have...
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ROI and Cost
ettain health is better than average at driving outcomes, but I am not ecstatic about the firm. If...
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People and Knowledge
I am not impressed with the firm's agents. They can't handle level-one issues. It takes too long for...
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People and Knowledge
ettain health has specialized knowledge about how their service is being utilized for us. They are...
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ROI and Cost
I don’t think ettain health is playing any games. The firm could easily put things into a more...
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Project Results
In terms of providing resources that were appropriate, the firm was very good. I would tell others...
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People and Knowledge
Managing the resources was sometimes a little challenging. I don't know who the leadership is at...
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Relationship
Experis Health is fairly strong in terms of their diversity of thinking and their ability to get...
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Project Results
ettain health really knows their stuff, and they push through the hurdles. Our project hasn't been...
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People and Knowledge
When we asked for a resource, ettain health always seemed to be able to find one. They always...
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People and Knowledge
There are a couple of really strong players at ettain health. Our operations person will solve...
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Project Results
We always felt like ettain health had our best interests at heart. They always executed what we told...
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Other Observations
I don’t think we will extend this arrangement in particular, but it is possible we will use...
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Project Results
ettain health has exceeded our expectations. The resources they have provided really fit our needs....
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Tools and Methodology
ettain health did a very thorough process of interviewing our staff and helping us estimate the FTEs...
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Relationship
Our partnership with ettain health is really good. Everyone we work with has been great.
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Project Results
Our outcomes using ettain health’s services are good. We are achieving what we had hoped to.
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Tools and Methodology
Our outcomes using the firm could be even better if ettain health were able to solve issues more...
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Project Results
ettain health is just easy to work with. Their people are great, and ettain health seems to fix the...
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