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Experis Health Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

Performance details

Comment Type Breakout

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Neutral
Negative
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User Commentary

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VP/Other Executive

Loyalty, Relationship, Value

I am pretty hard on our firms because I expect a lot, and when they do not meet our expectations, I...

Unrated
Dec 2025

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VP/Other Executive

Loyalty, Relationship, Operations, Services, Value

Experis Health Solutions has exceeded our expectations from the initial implementation through...

Unrated
Dec 2025

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VP/Other Executive

Relationship, Services

There is an Experis Health Solutions higher-up who has consistently supported us. They join the...

Unrated
Dec 2025

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VP/Other Executive

Loyalty, Relationship, Operations

I would tell other people out there not to waste their money or time with Experis. After a bad...

Unrated
Dec 2025

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VP/Other Executive

Relationship, Services

Experis's executive involvement was somewhat high, but it was fruitless. No matter how much time we...

Unrated
Dec 2025

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CIO

Loyalty, Relationship, Services, Value

We have an amazing relationship with Experis Health Solutions that started back when they did other...

Unrated
Oct 2025

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Director

Loyalty, Relationship, Operations, Value

We ended up going with Experis Health Solutions because of their quality and price. They provide...

Unrated
Oct 2025

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Director

Relationship, Services

Experis Health Solutions has exceeded our expectations because they truly work with us as a partner...

Unrated
Oct 2025

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Director

Relationship, Operations, Services

The original implementation could not have been easier. Experis Health Solutions' people are...

Unrated
Oct 2025

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Director

Relationship, Services

I have never had to escalate anything above the team I work with at Experis Health Solutions. If I...

Unrated
Oct 2025

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Manager

Relationship

The firm has a great leadership team in place with good transparency and good communication. We have...

Unrated
Sep 2025

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Manager

Relationship

A very high percentage of calls are resolved with the caller on the phone. That is kind of what we...

Unrated
Sep 2025

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Manager

Relationship, Services

I think the firm has done a good job. A lot of things change in our EHR because we are a newer...

Unrated
Sep 2025

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Manager

Operations

The first few times we had upgrades, we worked closely with the firm to help get their trainers...

Unrated
Sep 2025

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Manager

Relationship

We have not had any sort of delays because people need to go get permission or pull the right folks...

Unrated
Sep 2025

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Manager

Relationship

The firm is good at taking our orders, but I think that it would be nice for us to see a few more...

Unrated
Sep 2025

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Manager

Relationship

The firm acts as our virtual, at-the-elbow support for our EHR. They answer calls from users who...

Unrated
Sep 2025

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Director

Relationship, Value

We have a really good line of sight into the number of calls that Experis Health Solutions does, and...

Unrated
Sep 2025

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Director

Relationship

Experis Health Solutions' strong point is that the people assigned to work with our organization are...

Unrated
Sep 2025

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Director

Relationship

Experis Health Solutions is absolutely hitting and exceeding all of the targets in our contractual...

Unrated
Sep 2025

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Director

Relationship

We have a very good relationship with Experis Health Solutions. Experis Health Solutions has been...

Unrated
Sep 2025

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Director

Loyalty, Value

The outcomes with Experis Health Solutions are based on what I allow them to do. They want to do...

Unrated
Sep 2025

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Director

Loyalty, Relationship

I feel like sometimes we are doing business with Experis Health Solutions in certain...

Unrated
Sep 2025

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Director

Services

I will call Experis Health Solutions sometimes with a solution, and they will say that they are not...

Unrated
Sep 2025

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Director

Loyalty, Services

I continue to bring business to Experis Health Solutions because they meet the SLA. What good is it...

Unrated
Sep 2025

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Director

Services, Value

With Experis Health Solutions, I like that we both agree on numbers that make sense to us. Experis...

Unrated
Sep 2025

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Director

Loyalty, Value

The firm’s service is a little expensive, but I also get the value of the investment I’m making. I...

Unrated
Sep 2025

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Director

Relationship, Services

The Experis Health Solutions consultants are very accommodating. The people I work with at Experis...

Unrated
Sep 2025

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Director

Loyalty, Services

Our organization uses another firm for certain things, but when a service is more specialized, like...

Unrated
Sep 2025

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Director

Operations, Services

When I talk to staff members, they always give very good feedback about the experience they are...

Unrated
Sep 2025

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CMIO

Loyalty, Relationship, Services

The firm held standing meetings when our EHR vendor announced that they were seeing an increase in...

Unrated
Sep 2025

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CMIO

Relationship, Value

Overall, the value driver from working with the firm is that our patients are satisfied with the...

Unrated
Sep 2025

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Manager

Relationship

Experis Health Solutions is somewhere between meeting and exceeding the SLAs. They absolutely help...

Unrated
Aug 2025

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Manager

Relationship, Services

Experis Health Solutions has data from the calls they have taken, and they share that data with us...

Unrated
Aug 2025

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Manager

Relationship

We have been very happy with Experis Health Solutions’ services. The quality of their staff has been...

Unrated
Aug 2025

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Manager

Relationship, Operations

I would like Experis Health Solutions' leadership to hold the staff accountable and take action on...

Unrated
Jul 2025

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Manager

Relationship

With any new staff members who come along, it takes a minute for the curve to take place. But we are...

Unrated
Jul 2025

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Manager

Relationship

I would not use Experis Health Solutions' managed services for a certain portion. The one holdback...

Unrated
Jul 2025

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Managed IT Services 2024

03 April 24    |   Daniel Zeitner and Kevin Huang
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