Experis Health Managed IT Services Commentary
Filtered view: All
Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship, Services, Value
We have an amazing relationship with Experis Health Solutions that started back when they did other...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Value
We ended up going with Experis Health Solutions because of their quality and price. They provide...
Login or Create an Account to see details.
Relationship, Services
Experis Health Solutions has exceeded our expectations because they truly work with us as a partner...
Login or Create an Account to see details.
Relationship, Operations, Services
The original implementation could not have been easier. Experis Health Solutions' people are...
Login or Create an Account to see details.
Relationship, Services
I have never had to escalate anything above the team I work with at Experis Health Solutions. If I...
Login or Create an Account to see details.
Relationship
The firm has a great leadership team in place with good transparency and good communication. We have...
Login or Create an Account to see details.
Relationship
A very high percentage of calls are resolved with the caller on the phone. That is kind of what we...
Login or Create an Account to see details.
Relationship, Services
I think the firm has done a good job. A lot of things change in our EHR because we are a newer...
Login or Create an Account to see details.
Operations
The first few times we had upgrades, we worked closely with the firm to help get their trainers...
Login or Create an Account to see details.
Relationship
We have not had any sort of delays because people need to go get permission or pull the right folks...
Login or Create an Account to see details.
Relationship
The firm is good at taking our orders, but I think that it would be nice for us to see a few more...
Login or Create an Account to see details.
Relationship
The firm acts as our virtual, at-the-elbow support for our EHR. They answer calls from users who...
Login or Create an Account to see details.
Relationship, Value
We have a really good line of sight into the number of calls that Experis Health Solutions does, and...
Login or Create an Account to see details.
Relationship
Experis Health Solutions' strong point is that the people assigned to work with our organization are...
Login or Create an Account to see details.
Relationship
Experis Health Solutions is absolutely hitting and exceeding all of the targets in our contractual...
Login or Create an Account to see details.
Relationship
We have a very good relationship with Experis Health Solutions. Experis Health Solutions has been...
Login or Create an Account to see details.
Loyalty, Value
The outcomes with Experis Health Solutions are based on what I allow them to do. They want to do...
Login or Create an Account to see details.
Loyalty, Relationship
I feel like sometimes we are doing business with Experis Health Solutions in certain...
Login or Create an Account to see details.
Services
I will call Experis Health Solutions sometimes with a solution, and they will say that they are not...
Login or Create an Account to see details.
Loyalty, Services
I continue to bring business to Experis Health Solutions because they meet the SLA. What good is it...
Login or Create an Account to see details.
Services, Value
With Experis Health Solutions, I like that we both agree on numbers that make sense to us. Experis...
Login or Create an Account to see details.
Loyalty, Value
The firm’s service is a little expensive, but I also get the value of the investment I’m making. I...
Login or Create an Account to see details.
Relationship, Services
The Experis Health Solutions consultants are very accommodating. The people I work with at Experis...
Login or Create an Account to see details.
Loyalty, Services
Our organization uses another firm for certain things, but when a service is more specialized, like...
Login or Create an Account to see details.
Operations, Services
When I talk to staff members, they always give very good feedback about the experience they are...
Login or Create an Account to see details.
Loyalty, Relationship, Services
The firm held standing meetings when our EHR vendor announced that they were seeing an increase in...
Login or Create an Account to see details.
Relationship, Value
Overall, the value driver from working with the firm is that our patients are satisfied with the...
Login or Create an Account to see details.
Relationship
Experis Health Solutions is somewhere between meeting and exceeding the SLAs. They absolutely help...
Login or Create an Account to see details.
Relationship, Services
Experis Health Solutions has data from the calls they have taken, and they share that data with us...
Login or Create an Account to see details.
Relationship
We have been very happy with Experis Health Solutions’ services. The quality of their staff has been...
Login or Create an Account to see details.
Relationship, Operations
I would like Experis Health Solutions' leadership to hold the staff accountable and take action on...
Login or Create an Account to see details.
Relationship
With any new staff members who come along, it takes a minute for the curve to take place. But we are...
Login or Create an Account to see details.
Relationship
I would not use Experis Health Solutions' managed services for a certain portion. The one holdback...
Login or Create an Account to see details.
Operations, Services
It sometimes feels like we are educating Experis Health Solutions about some of the nuances of the...
Login or Create an Account to see details.
Relationship, Services
Once every few months, we get some feedback that a help desk agent was a little rude to a patient,...
Login or Create an Account to see details.
​
Featured Report
Preferences