Experis Health Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
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User Commentary
Relationship, Operations
Experis Health Solutions is always following up with me. They're very communicative and make...
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Value
There was a price range we knew was acceptable for this project, and Experis Health Solutions was...
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Loyalty, Relationship, Operations
I had worked with Experis Health Solutions before, and it was for a similar situation to what our...
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Relationship, Operations, Services
Experis Health Solutions does a very thorough job, and they understand exactly what our needs are....
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Loyalty, Relationship, Operations
I'm really, really happy with our experience with the firm. We do have some inconsistencies with the...
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Relationship, Operations
There are times when Experis Health Solutions really blows the SLA out of the water. Other times,...
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Operations, Value
If a colleague asked about the firm's service, I would share with them about Experis Health...
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Loyalty, Relationship
When we decided to select Experis Health Solutions, they were tied into an IVR services provider we...
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Loyalty, Services
I would buy Experis Health Solutions' services again. The firms are the same across the board, but...
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Relationship, Services
The great side is that Experis Health Solutions has multiple agents supporting our facility. Experis...
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Relationship
This year, there have been some staffing changes. It seems like there's quite a bit of turnaround....
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Loyalty, Relationship, Value
We chose Experis Health Solutions because they already had a master service agreement with our...
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Relationship
We have regularly scheduled audits with Experis Health Solutions, where our training team gets to...
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Relationship, Value
Experis Health Solutions performs a service for us, and they're doing that very well, but they...
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Relationship, Operations
On the strategic side of things, I would like to hear from Experis Health Solutions on where they...
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Loyalty, Value
Experis Health Solutions won out in our RFP because of cost. It was a relatively new service for...
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Relationship, Operations
I'd like Experis Health Solutions to have lower turnover. Their team leads are very consistent, but...
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Relationship, Operations
Experis Health Solutions has been a very good partner, and they are very open and transparent. We've...
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Relationship, Operations
Because Experis Health Solutions is fairly new to the traditional IT service desk model, my advice...
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Loyalty
We put out to bid for outsourcing with a couple of firms, and Experis Health Solutions came back...
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Relationship, Operations
Things were a little bumpy at first, but they have gotten much better as we have continued to...
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Relationship
For the most part, Experis Health Solutions has a lot of good people. We've had to ask for a few...
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Relationship
Overall, Experis Health Solutions is a solid partner. Even if our long-term interest is not in the...
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Relationship
Part of my rating for Experis Health Solutions' ability to drive expected outcomes really was just...
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Value
For what Experis Health Solutions is charging, the value is pretty good. We have definitely been...
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Relationship
Experis Health Solutions has a lot of additional ancillary services that we may utilize down the...
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Value
The money's worth we get from Experis Health Solutions is the best. Experis Health Solutions gives...
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Relationship
Experis Health Solutions has exceeded our expectations first and foremost with communication. Just...
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Relationship
As far as the quality of staff goes, there were a few little stragglers who were trying to...
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Relationship
Experis Health Solutions demonstrates that they have our long-term interests at heart in that they...
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Relationship
The areas of improvement vary from day to day, but I have great beeline communication with the firm,...
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Relationship
We get a pretty good number of surveys for the Experis Health Solutions staff. Not everyone...
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Relationship
We are discussing whether to take on Experis Health Solutions for MyChart support. That would save...
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Relationship, Operations
Our transition to Experis Health Solutions was a huge lift, but they made it very seamless and easy....
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Relationship
Experis Health Solutions took over from a previous company. The quality of support significantly...
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Relationship, Services
For account management, I deal with all the supervisors and the managers, and they're great. They're...
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Relationship
Experis Health Solutions is very consistent with their management team. We get great reporting from...
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Relationship, Value
From an ROI perspective, we would never be able to hire that many agents and have 24/7 coverage at...
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Relationship
Experis Health Solutions has always been consistent, and we have been at a very good level with...
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Relationship
Experis Health Solutions has been a great partner for us. We have had some growing pains. We...
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Relationship
We would like Experis Health Solutions to have a team of nurses for a nurse triage call center....
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Loyalty, Relationship, Value
I am pretty hard on our firms because I expect a lot, and when they do not meet our expectations, I...
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Loyalty, Relationship, Operations, Services, Value
Experis Health Solutions has exceeded our expectations from the initial implementation through...
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Relationship, Services
There is an Experis Health Solutions higher-up who has consistently supported us. They join the...
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Loyalty, Relationship, Operations
I would tell other people out there not to waste their money or time with Experis. After a bad...
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Relationship, Services
Experis's executive involvement was somewhat high, but it was fruitless. No matter how much time we...
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Loyalty, Relationship, Services, Value
We have an amazing relationship with Experis Health Solutions that started back when they did other...
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Loyalty, Relationship, Operations, Value
We ended up going with Experis Health Solutions because of their quality and price. They provide...
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Relationship, Services
Experis Health Solutions has exceeded our expectations because they truly work with us as a partner...
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Relationship, Operations, Services
The original implementation could not have been easier. Experis Health Solutions' people are...
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Relationship, Services
I have never had to escalate anything above the team I work with at Experis Health Solutions. If I...
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Relationship
The firm has a great leadership team in place with good transparency and good communication. We have...
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Relationship
A very high percentage of calls are resolved with the caller on the phone. That is kind of what we...
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Relationship, Services
I think the firm has done a good job. A lot of things change in our EHR because we are a newer...
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Operations
The first few times we had upgrades, we worked closely with the firm to help get their trainers...
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Relationship
We have not had any sort of delays because people need to go get permission or pull the right folks...
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Relationship
The firm is good at taking our orders, but I think that it would be nice for us to see a few more...
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Relationship
The firm acts as our virtual, at-the-elbow support for our EHR. They answer calls from users who...
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Relationship, Value
We have a really good line of sight into the number of calls that Experis Health Solutions does, and...
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Relationship
Experis Health Solutions' strong point is that the people assigned to work with our organization are...
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Relationship
Experis Health Solutions is absolutely hitting and exceeding all of the targets in our contractual...
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Relationship
We have a very good relationship with Experis Health Solutions. Experis Health Solutions has been...
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Loyalty, Value
The outcomes with Experis Health Solutions are based on what I allow them to do. They want to do...
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Loyalty, Relationship
I feel like sometimes we are doing business with Experis Health Solutions in certain...
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Services
I will call Experis Health Solutions sometimes with a solution, and they will say that they are not...
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Loyalty, Services
I continue to bring business to Experis Health Solutions because they meet the SLA. What good is it...
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Services, Value
With Experis Health Solutions, I like that we both agree on numbers that make sense to us. Experis...
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Loyalty, Value
The firm’s service is a little expensive, but I also get the value of the investment I’m making. I...
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Relationship, Services
The Experis Health Solutions consultants are very accommodating. The people I work with at Experis...
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Loyalty, Services
Our organization uses another firm for certain things, but when a service is more specialized, like...
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Operations, Services
When I talk to staff members, they always give very good feedback about the experience they are...
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Loyalty, Relationship, Services
The firm held standing meetings when our EHR vendor announced that they were seeing an increase in...
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Relationship, Value
Overall, the value driver from working with the firm is that our patients are satisfied with the...
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Relationship
Experis Health Solutions is somewhere between meeting and exceeding the SLAs. They absolutely help...
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Relationship, Services
Experis Health Solutions has data from the calls they have taken, and they share that data with us...
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Relationship
We have been very happy with Experis Health Solutions’ services. The quality of their staff has been...
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Relationship, Operations
I would like Experis Health Solutions' leadership to hold the staff accountable and take action on...
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Relationship
With any new staff members who come along, it takes a minute for the curve to take place. But we are...
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Relationship
I would not use Experis Health Solutions' managed services for a certain portion. The one holdback...
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Commentary Summary
Comment Type Breakout