Experis Health Managed IT Services (formerly ettain health)
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Subject Expert
Brian Matsen
Research Director
Commentary Summary
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User Commentary
People and Knowledge
Experis Health’s knowledge of our system was valuable because we didn't have anyone with that...
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Relationship
The firm’s executive side needs to improve; they need to have more communication. When the vendor...
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People and Knowledge
The team leads that the firm had for the help desk were great. They made sure that their team was...
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People and Knowledge
I get complaints from people who don't want to use Experis Health. My team gets calls with questions...
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Other Observations
There was a batch of staff changes at the firm, so there will be growing pains. It remains to be...
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People and Knowledge
The firm has been more pleasant recently than in the past. We used to be constantly banging our...
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People and Knowledge
The firm’s executives are always available. The folks I talk to always seem like they are trying to...
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Project Results
I feel better about the firm, but I am still not going to jump out of my seat and tell everyone I...
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People and Knowledge
If I could give the firm a recommendation, I would tell them to focus on doing the simple things...
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People and Knowledge
Our experience with the firm has gotten a little better. They have gotten really good at escalating...
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People and Knowledge
The person who we work with at Experis Health is great. They follow up with us and go out of their...
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People and Knowledge
Experis Health is very good about getting someone to fill in or getting a replacement when...
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People and Knowledge
I have good staff from Experis Health, but I have had a few people that have not been as good. The...
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Project Results
Experis Health has done a very good job of taking care of my needs. The firm has always been good to...
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Other Observations
My only dissatisfaction was with the issues that I had in the beginning. I don't know whether I get...
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ROI and Cost
Our help desk people can't solve very many issues on the first call. They usually create a ticket,...
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Tools and Methodology
We brought Experis Health on to replace another firm that left the business. We would call Experis...
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Project Results
The senior leadership has been very responsive and willing to make things happen. We have...
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People and Knowledge
ettain health is performing and helping us with our strategic goals, but the firm is not at the...
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Tools and Methodology
ettain health has their own ticketing system, so they can look up prior tickets. But we don’t have...
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ROI and Cost
ettain health is better than average at driving outcomes, but I am not ecstatic about the firm. If...
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People and Knowledge
I am not impressed with the firm's agents. They can't handle level-one issues. It takes too long for...
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People and Knowledge
ettain health has specialized knowledge about how their service is being utilized for us. They are...
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ROI and Cost
I don’t think ettain health is playing any games. The firm could easily put things into a more...
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Project Results
In terms of providing resources that were appropriate, the firm was very good. I would tell others...
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People and Knowledge
Managing the resources was sometimes a little challenging. I don't know who the leadership is at...
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Relationship
Experis Health is fairly strong in terms of their diversity of thinking and their ability to get...
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