Experis Health Managed IT Services (formerly ettain health)
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Manager

Relationship, Relationship

Experis Health Solutions could improve their customer service. We have had some instances of rude...

Aug 2023
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Manager

Loyalty, Loyalty

Initially, we worked with ettain health, which was eventually taken over by Experis Health...

Aug 2023
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Manager

Relationship, Relationship

One pain point with Experis Health Solutions is the follow-up with the agents and the follow-up...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Services

Experis Health Solutions is very good at resolving a problem when we come to them, but at times, it...

Jul 2023
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CIO

Relationship, Value

I have had some really good communications with Experis Health Solutions' help desk, and we have...

Jul 2023
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Director

Operations, Operations, Operations, Services, Services, Services

The only thing that didn't go really smoothly was the integration with a third-party vendor and...

Jul 2023
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Director

Relationship, Relationship, Relationship

We have regular meetings with the Experis Health Solutions account team and our leaders. After those...

Jul 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Value

We didn't sign a long-term agreement with Experis Health Solutions. We have done annual renewals....

Jul 2023
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CIO

Relationship, Relationship, Operations, Operations

We used Experis Health Solutions significantly for an EHR project when we did an upgrade. They did...

Jul 2023
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CIO

Relationship, Relationship

We like Experis Health Solutions’ knowledge, ability, and aptitude when they first come in. They are...

Jul 2023
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CIO

Relationship, Relationship

We have had a long relationship with Experis Health Solutions, and we have gotten to know one...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm’s executives have been great to work with. We have had some changes in our requirements...

Jul 2023
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Director

Relationship, Relationship, Relationship

We work very well with Experis Health Solutions in meeting customers' needs and fulfilling...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm’s executives are very accessible. I have direct access to high-level executives. I am...

Jul 2023
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Director

Relationship, Relationship, Relationship

Before working with the firm, we did not have a good support or intake process for our EHR. Experis...

Jul 2023
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Director

Relationship, Relationship, Relationship

I recommend that Experis Health Solutions focus on the stability of their internal resources. It is...

Jul 2023
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Director

Relationship, Relationship, Operations, Value

We like Experis Health Solutions. They are excellent. I recommend them all the time. We had a...

Jul 2023
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Director

Relationship, Relationship, Relationship

Anytime we have problems with a resource, we escalate things to Experis Health Solutions. For...

Jul 2023
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Director

Relationship

Experis Health’s knowledge of our system was valuable because we didn't have anyone with that...

Dec 2022
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Analyst/Coordinator

Relationship

The firm’s executive side needs to improve; they need to have more communication. When the vendor...

Oct 2022
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Analyst/Coordinator

Relationship, Operations

The team leads that the firm had for the help desk were great. They made sure that their team was...

Oct 2022
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Manager

Relationship

I get complaints from people who don't want to use Experis Health. My team gets calls with questions...

Oct 2022
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Manager

Loyalty, Relationship

There was a batch of staff changes at the firm, so there will be growing pains. It remains to be...

Oct 2022
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Manager

Relationship

The firm has been more pleasant recently than in the past. We used to be constantly banging our...

Oct 2022
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Manager

Relationship

The firm’s executives are always available. The folks I talk to always seem like they are trying to...

Oct 2022
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Manager

Loyalty, Relationship

I feel better about the firm, but I am still not going to jump out of my seat and tell everyone I...

Oct 2022
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Manager

Relationship

If I could give the firm a recommendation, I would tell them to focus on doing the simple things...

Oct 2022
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Manager

Relationship

Our experience with the firm has gotten a little better. They have gotten really good at escalating...

Oct 2022
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