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Synapse Cardiovascular
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

We have been forced to change our processes because Fujifilm’s solutions haven't been working well...

Oct 2021
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Manager

Synapse Cardiovascular was a brand-new platform for us, so there was difficulty there. There were...

Oct 2021
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Manager

Synapse Cardiovascular is very similar to Fujifilm’s radiology platform. The ease of use and...

Oct 2021
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Manager

I don't know about new technology, but Fujifilm does deliver communication about upgrades that are available....

Oct 2021
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(0)
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Manager

Fujifilm has two platforms within cardiology. Synapse Cardiovascular is new, and the other one has...

Oct 2021
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Manager

Synapse Cardiovascular is integrated well with our current HIS. I would highly recommend Synapse...

Oct 2021
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(0)
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Manager

It is a little more difficult to manage and manipulate things in Synapse Cardiovascular behind the...

Oct 2021
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(0)
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Manager

Our cardiologists have loved the advanced reporting in the system. They have commented multiple...

Oct 2021
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Director

Our doctors love the system. Of all the software they use, Synapse Cardiovascular is their favorite....

Oct 2021
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Director

I did look at upgrading the system and what the vendor has to offer for the future. I looked at...

Oct 2021
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(0)
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Director

The vendor has a new support system where we can call a help desk, and then our request is assigned...

Oct 2021
||
(0)
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Director

We don’t really work with the vendor executives. We talk to a sales representative as needed, and...

Oct 2021
||
(0)
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Director

The system either works or doesn’t work. It is very rare that we have interface issues. When we do...

Oct 2021
||
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Analyst/Coordinator

Fujifilm didn’t keep all promises because we initially planned to implement more with Synapse...

Oct 2021
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(0)
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Analyst/Coordinator

I like that Synapse Cardiovascular has a lot of capability to do customizations based on workflow....

Oct 2021
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(0)
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Analyst/Coordinator

Even though we have a lot of issues with Synapse Cardiovascular, we have a standing meeting with...

Oct 2021
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(0)
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Manager

The vendor is attempting to unify the cardiovascular platform with their radiology system and really...

Sep 2021
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Manager

The system is of good quality, very intuitive, and easy to use. We have had Fujifilm's system for a...

Sep 2021
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Manager

A different vendor upgrades continually, and so much change is constantly written into their...

Sep 2021
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Director

Synapse Cardiovascular is stable, reliable, and does what it is supposed to do. The doctors are used...

Sep 2021
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Director

We negotiated a comprehensive contract with Fuji in the past. We got a lot of the conceptions that...

Sep 2021
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Director

We have a strong relationship with Fuji's executives. They come to our meetings frequently, and they...

Sep 2021
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Manager

We have never had a problem with Fujifilm as far as keeping promises goes. Their support has...

Jul 2021
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Manager

I have an update coming for Synapse Cardiovascular, but that is it as far as new technology goes....

Jul 2021
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(0)
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Manager

In terms of whether I would buy the product again, I would maybe rethink it. It is a little more...

Jul 2021
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(0)
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Manager

Our doctors aren't big fans of Fujifilm and their solutions. Part of that is because our doctors...

Jul 2021
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Manager

The training we have been able to do for the system has been watered down because no one can travel...

Jul 2021
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Manager

Fujifilm didn't meet our expectations at all during our integration. They didn't even offer us the...

Jul 2021
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Analyst/Coordinator

Fujifilm made some leaps and bounds in their cath reporting when they moved to Advanced Reporting....

Jul 2021
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(0)
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Analyst/Coordinator

Fujifilm's next upgrade takes out some features that they thought were good ideas but were...

Jul 2021
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(0)
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Analyst/Coordinator

We had good training from Fujifilm. The training happened during COVID-19, so it was remote and...

Jul 2021
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(0)
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Analyst/Coordinator

We had a rough implementation of Advanced Reporting in Synapse Cardiovascular. We are still not...

Jul 2021
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(0)
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Analyst/Coordinator

We are having trouble with the echo workflow in Synapse Cardiovascular. The system has an automatic...

Jul 2021
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(0)
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Analyst/Coordinator

The reports from Synapse Cardiovascular go into our EMR, and the system bills the way we expect it...

Jul 2021
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(0)
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Analyst/Coordinator

Each time something gets upgraded, we always have to keep up with the technology. Fujifilm is good,...

Jul 2021
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(0)
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Analyst/Coordinator

Fujifilm’s support has been good. We had a problem that needed escalation, and we got that...

Jul 2021
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(0)
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Analyst/Coordinator

There are key experts on Fujifilm's support team who we can never get a hold of because everyone...

Jul 2021
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(0)
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Analyst/Coordinator

I have been happier before. I hope my satisfaction will be different next year, but it is not going...

Jul 2021
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(0)
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Analyst/Coordinator

Fujifilm did a much better demo than other vendors we looked at. They seemed to be much more forward...

Jul 2021
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Analyst/Coordinator

Fujifilm is not a nickel-and-dime company. We get a single charge; that is the nice thing. We have...

Jul 2021
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Director

Fujifilm will nickel-and-dime us to death. We can’t get anything done without a significant outlay...

Jul 2021
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(0)
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Director

We love Synapse Cardiovascular for our echo and vascular things. One challenge that we have with the...

Jul 2021
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(0)
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Director

All of the support is handled online. We have to go online to open a ticket. That has gotten worse...

Jul 2021
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(0)
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Director

If I were to select a CV system again, I would probably do a deeper dive into more accessibility....

Jul 2021
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(0)
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Director

Our PACS and Synapse Cardiovascular are connected, and we can repopulate our worklist with one...

Jun 2021
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(0)
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Director

The support we get for this system isn’t as smooth as I would like it to be. The response time for...

Jun 2021
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(0)
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Director

I would rate the system's ease of use high because the end users are experienced. If I put someone...

Jun 2021
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(0)
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VP/Other Executive

I don't think there is anything special about Synapse Cardiovascular. I do know that our...

Apr 2021
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(0)
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Director

Our doctors are not happy with Synapse Cardiovascular. They say that the system doesn't have nearly...

Apr 2021
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(0)
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Director

Synapse Cardiovascular worked as promised, but in our minds, the system wasn't ever as robust as its...

Apr 2021
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(0)
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Director

When we were looking for a system, we needed certain things, and we got those things. However, I...

Mar 2021
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(0)
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Director

The product works, but we have had a lot of issues since the go-live. Most of those issues relate to...

Mar 2021
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(0)
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Director

We can optimize our quality reporting, billing, and compliance. We will get a bit more data...

Mar 2021
||
(0)
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Director

We have a dedicated on-site person from Fujifilm available. I work mostly with the implementation...

Mar 2021
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(0)
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Manager

We are pretty satisfied with Synapse Cardiovascular. It has a good management reporting system. I...

Mar 2021
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(0)
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Manager

Sometimes we can't do as much as we could if we had systems from the same vendor. Other systems...

Mar 2021
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(0)
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Analyst/Coordinator

Synapse Cardiovascular’s reporting is functional, and it does the job. We have a lot of issues with...

Jan 2021
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(0)
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Analyst/Coordinator

Synapse Cardiovascular isn’t perfect. We are looking at other products, but there is no perfect...

Jan 2021
||
(0)
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Manager

We ran into some issues with an upgrade that Fujifilm hadn't encountered before. The issues were...

Dec 2020
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(0)
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Manager

The fact that we have Fujifilm's entire profile of products speaks a lot for what we feel about the...

Dec 2020
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(0)
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Manager

Fuji has been fairly stable, but they seem to be behind on their technology. They have been talking...

Dec 2020
||
(0)
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Manager

We have not seen a lot of added functionality on the structured reporting side in quite a while,...

Dec 2020
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(0)
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Manager

Fuji is trying to move toward one platform for PACS, cardiology, and VNA. We have put things on hold...

Dec 2020
||
(0)
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Director

Synapse Cardiovascular is a good system. We have had it a long time, and we have a good relationship...

Dec 2020
||
(0)
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Manager

Our echo department loves Synapse Cardiovascular. They have gotten used to the system, so they are...

Dec 2020
||
(0)
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Manager

Fujifilm is the absolute worst in terms of keeping promises. The system crashes in the middle of the...

Dec 2020
||
(0)
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Manager

We want a way to get discrete measurements out of Synapse Cardiovascular. Our echo doctors sometimes...

Dec 2020
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(0)
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Director

The system is not very easy to navigate or maneuver through, especially if we need to do any kind of...

Oct 2020
||
(0)
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Director

We have had the system for a long time, but it is definitely something we might look at replacing in...

Oct 2020
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(0)
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Director

Fuji could improve their support. We often can’t reach anybody by phone right away, so we have to...

Oct 2020
||
(0)
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Director

The reports get out. We can usually get everything taken care of just fine. All imaging software is...

Oct 2020
||
(0)
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Director

I would buy the newer version of the software for sure. It was great. It would take some time to get...

Oct 2020
||
(0)
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Director

It has been a while since we had a big upgrade. The last big upgrade really helped with the speed of...

Oct 2020
||
(0)
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Director

The vendor doesn’t nickel-and-dime. I had them help me out in redoing reports within the last year,...

Oct 2020
||
(0)
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Director

The vendor doesn’t come in and train us. I have only ever been trained by stenographers here on how...

Oct 2020
||
(0)
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Director

The solution is specifically geared toward echo. I have used other programs that are made to be...

Oct 2020
||
(0)
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