Synapse Cardiovascular
Filtered view: All

Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
VP/Other Executive

We selected Fujifilm's system as our cardiology-measurement system to pair with our system for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We selected Fujifilm's system to pair with our EMR for structured reporting. Our EMR and its...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been impressed with Synapse Cardiovascular. We have had very little unscheduled downtime....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't ever hear any complaints from our physicians who use the product. Our tax administrator and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm’s turnaround times are very long. We waited months for a project manager to be assigned to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We need to have everything in the same platform. The solution is really restricted to cardiology,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We only use advanced reporting in cath lab. We have very low adoption, so the reporting is of very...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a lot of problems out of the gate with the release. We had a lot of struggles with Fujifilm’s...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is really stable once we get it all set. It allows us to focus on other things that we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is still tied to Internet Explorer. There are some different pieces that work with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been with the product for a while, and it hasn't gone down. The system does well.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse Cardiovascular was selected because of its design and our organization's circumstances.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Synapse Cardiovascular is better than the last product we had. Synapse Cardiovascular is also better...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We were hoping to improve some things in the system, but once we started digging into those things,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm’s support is great. The vendor has a lot of very good engineers. I feel comfortable talking...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Synapse Cardiovascular product interfaces and works well with our EMR. It is very simple.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The disadvantage with Synapse Cardiovascular is that it is an old application that hasn't been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Synapse Cardiovascular is hard to manage because when we do have a problem, the application is so...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse Cardiovascular still holds an important place as a viewer and measurement tool, but we are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a hard time until we were able to upgrade the system. Before the upgrade, it was very slow,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the COVID-19 pandemic, we couldn't get the vendor's staff members to come on-site and provide...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are looking to join Fujifilm as they combine their cardiovascular and radiology systems. We want...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm is trying to deliver new technology to us to meet our needs. They try to sell us new things...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse Cardiovascular is an all-inclusive product now, so the functionalities for echo, cath, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji has had some long-tenured staff, so we have had consistency in the staff we have worked with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was some training that we had to ask Fuji for because we had had the system for quite a long...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I know my support personnel, and I talk to them pretty regularly. They are very willing to talk me...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There have been charges that have come about that we weren't fully aware of going into things.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I love the vendor's support; it is fantastic. As long as I call in, I get support. Fujifilm's email...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ability to change advanced reporting and to customize what our doctors want is fantastic. We...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We implemented the system during the pandemic. Having the staff on-site was integral. They were all...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The initial training was remote, and I didn't get much out of it. I am a hands-on type. I want...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We already have Fujfilm's radiology tool here, and we picked Synapse Cardiovascular knowing that it...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is proactive in monitoring the space on the servers and the report queues. The vendor...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The process of pulling data from the system could be more robust and user friendly. If we need...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse Cardiovascular is a solid system. We are looking forward to the next version upgrade. I have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One thing our end users like about Synapse Cardiovascular is that we are slowly moving away from...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are working on integrating Synapse Cardiovascular with some of our other systems.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have used several different PACS systems. Overall, Synapse Cardiovascular is a lot easier to use...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We receive the support that we need from Fujifilm. Their support desk is very good at working on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm's executive involvement is very good. Their salespeople reach out to us often. They make...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm is always trying to improve their product and its efficiency. They come on-site to monitor...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think that the price that the vendor charges us for the product is fair. We get what we pay for,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If someone were considering buying Synapse Cardiovascular, I would tell them about the relationship...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have issues with entering my password into the system from time to time. That is a pain. I can log...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I was glad that my organization got this product. I was already familiar with the system, and that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor absolutely keeps their promises. I feel like their customer service and timeliness change...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a long implementation, but overall, it was very smooth. When we needed to negotiate with the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product's biggest weakness is its reporting. There are a few canned reports that are available,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is straightforward, so we don’t really need to do any training on it. The product could...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration is good. We like the integration features. Even though they are problematic for some...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Fujifilm told us this solution was a single platform when we signed up, and then it turned out there...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Fujifilm has been continuing to develop. The way they have responded to our feedback and the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

What would make the system better is a whole host of things that Fujifilm is claiming are in some of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our experience with Fujifilm has been very much like we tell them what our problem is, and they tell...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Fujifilm has given us lots of random training for free. I have worked with many vendors who...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Fujifilm makes promises saying they will get something to us, and it will come, but it may be six...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Fujifilm is pretty good with implementations. They show up, but their training is a weakness. I wish...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Synapse Cardiovascular plays very nicely with the echo machine. There are these extra 3D things that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm makes a genuine effort to avoid charging us for every little thing. They keep most of their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm helps us fully resolve problems in a timely manner, but their attention to maintenance...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Synapse Cardiovascular is a pricey system. My governance people picked Synapse Cardiovascular...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Synapse Cardiovascular's ability to integrate with another product we use in the diagnostic...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are really pushing the envelope with Fujifilm right now. They have gone over their skis to help...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like how easy the system is to use. It is straightforward. If a user reads the system's buttons,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have issues with the system's report builder. Right now, the report builder is like a tree. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system’s upgrades are very chaotic. The current solution is very poor. There are so many...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to place tickets with Fujifilm for very small things that I don’t think would ever happen on...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think Fujifilm has stopped doing anything with the solution because they are going to integrate...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The people that we have from Fujifilm that support our site are wonderful. There are ongoing...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we need to upgrade the system or add something to it, the vendor will charge us. For example, if...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We recently did a major upgrade. We did that upgrade during the COVID-19 pandemic, and a lot of the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The support people are okay when we get to them, but things are always really slow. Everything takes...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Fuji has not kept all their promises, and things have really been dragging. I am disappointed in the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been forced to change our processes because Fujifilm’s solutions haven't been working well...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse Cardiovascular was a brand-new platform for us, so there was difficulty there. There were...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse Cardiovascular is very similar to Fujifilm’s radiology platform. The ease of use and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know about new technology, but Fujifilm does deliver communication about upgrades that are available....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm has two platforms within cardiology. Synapse Cardiovascular is new, and the other one has...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse Cardiovascular is integrated well with our current HIS. I would highly recommend Synapse...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is a little more difficult to manage and manipulate things in Synapse Cardiovascular behind the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our cardiologists have loved the advanced reporting in the system. They have commented multiple...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our doctors love the system. Of all the software they use, Synapse Cardiovascular is their favorite....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I did look at upgrading the system and what the vendor has to offer for the future. I looked at...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has a new support system where we can call a help desk, and then our request is assigned...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t really work with the vendor executives. We talk to a sales representative as needed, and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system either works or doesn’t work. It is very rare that we have interface issues. When we do...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm didn’t keep all promises because we initially planned to implement more with Synapse...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like that Synapse Cardiovascular has a lot of capability to do customizations based on workflow....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Even though we have a lot of issues with Synapse Cardiovascular, we have a standing meeting with...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is attempting to unify the cardiovascular platform with their radiology system and really...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is of good quality, very intuitive, and easy to use. We have had Fujifilm's system for a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A different vendor upgrades continually, and so much change is constantly written into their...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Synapse Cardiovascular is stable, reliable, and does what it is supposed to do. The doctors are used...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We negotiated a comprehensive contract with Fuji in the past. We got a lot of the conceptions that...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a strong relationship with Fuji's executives. They come to our meetings frequently, and they...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have never had a problem with Fujifilm as far as keeping promises goes. Their support has...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have an update coming for Synapse Cardiovascular, but that is it as far as new technology goes....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of whether I would buy the product again, I would maybe rethink it. It is a little more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our doctors aren't big fans of Fujifilm and their solutions. Part of that is because our doctors...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training we have been able to do for the system has been watered down because no one can travel...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm didn't meet our expectations at all during our integration. They didn't even offer us the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm made some leaps and bounds in their cath reporting when they moved to Advanced Reporting....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm's next upgrade takes out some features that they thought were good ideas but were...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had good training from Fujifilm. The training happened during COVID-19, so it was remote and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had a rough implementation of Advanced Reporting in Synapse Cardiovascular. We are still not...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are having trouble with the echo workflow in Synapse Cardiovascular. The system has an automatic...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The reports from Synapse Cardiovascular go into our EMR, and the system bills the way we expect it...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Each time something gets upgraded, we always have to keep up with the technology. Fujifilm is good,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm’s support has been good. We had a problem that needed escalation, and we got that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are key experts on Fujifilm's support team who we can never get a hold of because everyone...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have been happier before. I hope my satisfaction will be different next year, but it is not going...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm did a much better demo than other vendors we looked at. They seemed to be much more forward...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm is not a nickel-and-dime company. We get a single charge; that is the nice thing. We have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm will nickel-and-dime us to death. We can’t get anything done without a significant outlay...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We love Synapse Cardiovascular for our echo and vascular things. One challenge that we have with the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

All of the support is handled online. We have to go online to open a ticket. That has gotten worse...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I were to select a CV system again, I would probably do a deeper dive into more accessibility....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our PACS and Synapse Cardiovascular are connected, and we can repopulate our worklist with one...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support we get for this system isn’t as smooth as I would like it to be. The response time for...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would rate the system's ease of use high because the end users are experienced. If I put someone...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles