Synapse Cardiovascular
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
We selected Fujifilm's system as our cardiology-measurement system to pair with our system for...
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We selected Fujifilm's system to pair with our EMR for structured reporting. Our EMR and its...
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I have been impressed with Synapse Cardiovascular. We have had very little unscheduled downtime....
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I don't ever hear any complaints from our physicians who use the product. Our tax administrator and...
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Fujifilm’s turnaround times are very long. We waited months for a project manager to be assigned to...
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We need to have everything in the same platform. The solution is really restricted to cardiology,...
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We only use advanced reporting in cath lab. We have very low adoption, so the reporting is of very...
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We had a lot of problems out of the gate with the release. We had a lot of struggles with Fujifilm’s...
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The product is really stable once we get it all set. It allows us to focus on other things that we...
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The product is still tied to Internet Explorer. There are some different pieces that work with...
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We have been with the product for a while, and it hasn't gone down. The system does well.
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Synapse Cardiovascular was selected because of its design and our organization's circumstances.
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Synapse Cardiovascular is better than the last product we had. Synapse Cardiovascular is also better...
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We were hoping to improve some things in the system, but once we started digging into those things,...
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Fujifilm’s support is great. The vendor has a lot of very good engineers. I feel comfortable talking...
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The Synapse Cardiovascular product interfaces and works well with our EMR. It is very simple.
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The disadvantage with Synapse Cardiovascular is that it is an old application that hasn't been...
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Synapse Cardiovascular is hard to manage because when we do have a problem, the application is so...
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Synapse Cardiovascular still holds an important place as a viewer and measurement tool, but we are...
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We had a hard time until we were able to upgrade the system. Before the upgrade, it was very slow,...
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During the COVID-19 pandemic, we couldn't get the vendor's staff members to come on-site and provide...
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We are looking to join Fujifilm as they combine their cardiovascular and radiology systems. We want...
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Fujifilm is trying to deliver new technology to us to meet our needs. They try to sell us new things...
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Synapse Cardiovascular is an all-inclusive product now, so the functionalities for echo, cath, and...
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Fuji has had some long-tenured staff, so we have had consistency in the staff we have worked with...
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There was some training that we had to ask Fuji for because we had had the system for quite a long...
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I know my support personnel, and I talk to them pretty regularly. They are very willing to talk me...
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There have been charges that have come about that we weren't fully aware of going into things.
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I love the vendor's support; it is fantastic. As long as I call in, I get support. Fujifilm's email...
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The ability to change advanced reporting and to customize what our doctors want is fantastic. We...
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We implemented the system during the pandemic. Having the staff on-site was integral. They were all...
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The initial training was remote, and I didn't get much out of it. I am a hands-on type. I want...
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We already have Fujfilm's radiology tool here, and we picked Synapse Cardiovascular knowing that it...
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The vendor is proactive in monitoring the space on the servers and the report queues. The vendor...
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The process of pulling data from the system could be more robust and user friendly. If we need...
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Synapse Cardiovascular is a solid system. We are looking forward to the next version upgrade. I have...
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One thing our end users like about Synapse Cardiovascular is that we are slowly moving away from...
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We are working on integrating Synapse Cardiovascular with some of our other systems.
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We have used several different PACS systems. Overall, Synapse Cardiovascular is a lot easier to use...
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We receive the support that we need from Fujifilm. Their support desk is very good at working on...
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Fujifilm's executive involvement is very good. Their salespeople reach out to us often. They make...
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Fujifilm is always trying to improve their product and its efficiency. They come on-site to monitor...
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I think that the price that the vendor charges us for the product is fair. We get what we pay for,...
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If someone were considering buying Synapse Cardiovascular, I would tell them about the relationship...
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I have issues with entering my password into the system from time to time. That is a pain. I can log...
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I was glad that my organization got this product. I was already familiar with the system, and that...
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The vendor absolutely keeps their promises. I feel like their customer service and timeliness change...
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We had a long implementation, but overall, it was very smooth. When we needed to negotiate with the...
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The product's biggest weakness is its reporting. There are a few canned reports that are available,...
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The product is straightforward, so we don’t really need to do any training on it. The product could...
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The integration is good. We like the integration features. Even though they are problematic for some...
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Fujifilm told us this solution was a single platform when we signed up, and then it turned out there...
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Fujifilm has been continuing to develop. The way they have responded to our feedback and the...
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What would make the system better is a whole host of things that Fujifilm is claiming are in some of...
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Our experience with Fujifilm has been very much like we tell them what our problem is, and they tell...
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Fujifilm has given us lots of random training for free. I have worked with many vendors who...
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Fujifilm makes promises saying they will get something to us, and it will come, but it may be six...
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Fujifilm is pretty good with implementations. They show up, but their training is a weakness. I wish...
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Synapse Cardiovascular plays very nicely with the echo machine. There are these extra 3D things that...
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Fujifilm makes a genuine effort to avoid charging us for every little thing. They keep most of their...
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Fujifilm helps us fully resolve problems in a timely manner, but their attention to maintenance...
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Synapse Cardiovascular is a pricey system. My governance people picked Synapse Cardiovascular...
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Synapse Cardiovascular's ability to integrate with another product we use in the diagnostic...
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We are really pushing the envelope with Fujifilm right now. They have gone over their skis to help...
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I like how easy the system is to use. It is straightforward. If a user reads the system's buttons,...
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We have issues with the system's report builder. Right now, the report builder is like a tree. We...
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The system’s upgrades are very chaotic. The current solution is very poor. There are so many...
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We have to place tickets with Fujifilm for very small things that I don’t think would ever happen on...
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I think Fujifilm has stopped doing anything with the solution because they are going to integrate...
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The people that we have from Fujifilm that support our site are wonderful. There are ongoing...
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If we need to upgrade the system or add something to it, the vendor will charge us. For example, if...
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We recently did a major upgrade. We did that upgrade during the COVID-19 pandemic, and a lot of the...
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The support people are okay when we get to them, but things are always really slow. Everything takes...
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Fuji has not kept all their promises, and things have really been dragging. I am disappointed in the...
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We have been forced to change our processes because Fujifilm’s solutions haven't been working well...
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Synapse Cardiovascular was a brand-new platform for us, so there was difficulty there. There were...
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Synapse Cardiovascular is very similar to Fujifilm’s radiology platform. The ease of use and...
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I don't know about new technology, but Fujifilm does deliver communication about upgrades that are available....
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Fujifilm has two platforms within cardiology. Synapse Cardiovascular is new, and the other one has...
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Synapse Cardiovascular is integrated well with our current HIS. I would highly recommend Synapse...
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It is a little more difficult to manage and manipulate things in Synapse Cardiovascular behind the...
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Our cardiologists have loved the advanced reporting in the system. They have commented multiple...
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Our doctors love the system. Of all the software they use, Synapse Cardiovascular is their favorite....
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I did look at upgrading the system and what the vendor has to offer for the future. I looked at...
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The vendor has a new support system where we can call a help desk, and then our request is assigned...
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We don’t really work with the vendor executives. We talk to a sales representative as needed, and...
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The system either works or doesn’t work. It is very rare that we have interface issues. When we do...
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Fujifilm didn’t keep all promises because we initially planned to implement more with Synapse...
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I like that Synapse Cardiovascular has a lot of capability to do customizations based on workflow....
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Even though we have a lot of issues with Synapse Cardiovascular, we have a standing meeting with...
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The vendor is attempting to unify the cardiovascular platform with their radiology system and really...
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The system is of good quality, very intuitive, and easy to use. We have had Fujifilm's system for a...
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A different vendor upgrades continually, and so much change is constantly written into their...
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Synapse Cardiovascular is stable, reliable, and does what it is supposed to do. The doctors are used...
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We negotiated a comprehensive contract with Fuji in the past. We got a lot of the conceptions that...
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We have a strong relationship with Fuji's executives. They come to our meetings frequently, and they...
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We have never had a problem with Fujifilm as far as keeping promises goes. Their support has...
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I have an update coming for Synapse Cardiovascular, but that is it as far as new technology goes....
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In terms of whether I would buy the product again, I would maybe rethink it. It is a little more...
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Our doctors aren't big fans of Fujifilm and their solutions. Part of that is because our doctors...
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The training we have been able to do for the system has been watered down because no one can travel...
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Fujifilm didn't meet our expectations at all during our integration. They didn't even offer us the...
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Fujifilm made some leaps and bounds in their cath reporting when they moved to Advanced Reporting....
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Fujifilm's next upgrade takes out some features that they thought were good ideas but were...
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We had good training from Fujifilm. The training happened during COVID-19, so it was remote and...
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We had a rough implementation of Advanced Reporting in Synapse Cardiovascular. We are still not...
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We are having trouble with the echo workflow in Synapse Cardiovascular. The system has an automatic...
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The reports from Synapse Cardiovascular go into our EMR, and the system bills the way we expect it...
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Each time something gets upgraded, we always have to keep up with the technology. Fujifilm is good,...
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Fujifilm’s support has been good. We had a problem that needed escalation, and we got that...
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There are key experts on Fujifilm's support team who we can never get a hold of because everyone...
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I have been happier before. I hope my satisfaction will be different next year, but it is not going...
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Fujifilm did a much better demo than other vendors we looked at. They seemed to be much more forward...
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Fujifilm is not a nickel-and-dime company. We get a single charge; that is the nice thing. We have...
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Fujifilm will nickel-and-dime us to death. We can’t get anything done without a significant outlay...
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We love Synapse Cardiovascular for our echo and vascular things. One challenge that we have with the...
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All of the support is handled online. We have to go online to open a ticket. That has gotten worse...
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If I were to select a CV system again, I would probably do a deeper dive into more accessibility....
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Our PACS and Synapse Cardiovascular are connected, and we can repopulate our worklist with one...
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The support we get for this system isn’t as smooth as I would like it to be. The response time for...
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I would rate the system's ease of use high because the end users are experienced. If I put someone...
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