Synapse Cardiovascular Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
We have regular meetings with Fujifilm. Fujifilm does have a pretty decent road map that they share...
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Product
I wish I had better access to the database in Synapse Cardiovascular. I wish that I had a way to see...
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Relationship, Operations
The vendor has some excellent clinical representation on-site. They have a really good clinical...
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Loyalty, Product
Fujifilm's system is pretty intuitive. Overall, the reporting package we are using works well. From...
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Loyalty
With our current version, we are not reading mammo because of some limitations. We are reading mammo...
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Operations, Product
It took a little bit to get things going and get everything built out after going live with the...
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Product, Value
Synapse Cardiovascular’s structured reporting has been a huge win for us. We have changed our...
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Loyalty, Product
Not being able to integrate with Fujifilm's legacy database is a big issue, and having a separate...
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Loyalty
The current version of Synapse Cardiovascular doesn't run on Macs at all. When we upgrade, I should...
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Product
The reporting software in Synapse Cardiovascular is very user-friendly and simple. We point and...
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Culture, Product
One thing is that Synapse Cardiovascular doesn't have built-in advanced tools like 3D and strain...
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Relationship, Product
From the tech side, our IT people have been more frustrated with Fujifilm than we would like. My IT...
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Product
Synapse Cardiovascular has some random error messages that don't make sense in English. It seems...
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Loyalty, Product
Synapse Cardiovascular's measurements are very intuitive. If we want to make a generic measurement,...
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Relationship, Product
We have had the system for years, and I have very little downtime. It hasn't gone down in several...
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Relationship
We have had some service issues with Fujifilm that we need to work out. Fujifilm has a deficiency...
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Product, Value
We are very happy with Synapse Cardiovascular and our ability to customize reports. Synapse...
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Loyalty, Relationship
Fujifilm was working on a first-of-its-kind product for multifactor authentication. That was...
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Product
I like the content manager in Synapse Cardiovascular. That allows us to edit and study information....
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Operations, Product
The nuclear piece of the system meets nearly all of our needs. We were able to go live with our...
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Product
I like the advanced reports that we have in the system. The system is pretty good. Our cardiologists...
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Product
We have had a lot of HL7 issues with Synapse Cardiovascular. We are getting many bugs figured out,...
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Operations
I would rate Fujifilm's training pretty highly. The vendor offers either a monthly or more frequent...
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Loyalty
We have a function that we need to get done in Synapse Cardiovascular. Unfortunately, the version of...
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Product
I would like to see the A/R mapping in Synapse Cardiovascular be improved. If a third-party vendor...
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Operations, Product
I like pretty much everything about the system. It is pretty user friendly and pretty simple to fix....
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Relationship
I think that Fujifilm is trying to transform their company to be more proactive, as they were a...
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Product
We recently did an upgrade for Synapse Cardiovascular, and it was easily adopted because the system...
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Loyalty, Product
Our previous version of the solution was an older legacy version, and we are unable to migrate that...
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Value
Fujifilm's integration team is fantastic, and their customer support people are awesome. Fujifilm is...
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Loyalty
Our current version of Synapse Cardiovascular is getting sunset, but the next version will be...
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Culture
When we were presented with the newest version of the system, the upgrade was inevitable. The...
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Relationship
Fujifilm is great with proactive service. They always let us know about things. In terms of our end...
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Loyalty
We are on a new PACS now. We are not with Fujifilm anymore. We were acquired by another...
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Relationship, Product
Synapse Cardiovascular is great. I would buy the system again. In my experience, it has been a great...
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Loyalty, Product
Synapse Cardiovascular is meeting our needs. I am not chomping at the bit to get rid of it.
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Loyalty
If Fujifilm follows through on their promises with planned upgrades, then they have some things...
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Operations, Product
Fujifilm is better at implementing things than another of our vendors is. From a user standpoint,...
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Loyalty, Product
There isn't anything better than Synapse Cardiovascular out there. However, the world is changing....
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Value
Synapse Cardiovascular isn't expensive, but it also isn't cheap. I would like to get more for my...
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Relationship
It would be nice if Fujifilm were more proactive. They are very engaged about their road map, but...
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Product
I think that Fujifilm and our EHR vendor play reasonably well, but we have many different programs,...
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Product
I like Synapse Cardiovascular. It is really good. The system does what it is supposed to do. Its...
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Loyalty
Synapse Cardiovascular is still working, but it is at the end of its life, so we either need to...
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Culture, Loyalty
Our long-term experience is that Fujifilm promises the sun and moon, but the sun and moon usually...
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Relationship
Fujifilm used to be much better about asking Fujifilm customers how things were going and whether we...
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Relationship
The challenge with Fujifilm is that when we call customer support, we get tier-one support people....
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Product
Discrete data isn't easily called from our EHR for reporting in Synapse Cardiovascular, so we do...
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Operations, Product
Synapse Cardiovascular isn't the easiest thing to get people dialed in on, and there were a lot of...
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Loyalty
Our version of Synapse Cardiovascular was purchased from another vendor, and it doesn’t perform very...
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Loyalty, Product
Synapse Cardiovascular is underperforming. There is a lot of slowness, lagging, and errors. It is...
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Value
We are longtime customers of Fujifilm. There have been a couple of times when I haven't been happy...
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Relationship
Fujifilm’s support team is good. They really help us identify things that we can do to help...
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Product
It is pretty amazing that we have been using this solution on an older version for as long as we...
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Culture, Loyalty, Product
We are using a very old version of Synapse Cardiovascular. There was an upgraded software version,...
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Relationship
Fujifilm has ramped up their customer service. I call them, and I get what I want. A while ago, we...
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Product
Bringing hemo data into Synapse Cardiovascular is nice. Everything works great. But sometimes if we...
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Loyalty, Product
We had a horrible upgrade of Synapse Cardiovascular years ago, but we are now in a good land. We...
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Loyalty
One thing that is lacking with our most current upgrade of Synapse Cardiovascular is administrative...
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Product
Synapse Cardiovascular is a good product. I have had the benefit of supporting other vendors, so I...
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Product, Value
There are certain changes I get to make in Synapse Cardiovascular, but when we get deeper into the...
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Loyalty, Product
The cath diagram in Synapse Cardiovascular is awesome. Fujifilm completely redid it in the recent...
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Loyalty
At some point, we will go to our other vendor's system. It would be silly to think we wouldn't go to...
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Product
Synapse Cardiovascular has deep connections into our EHR, and we don't even use some of those...
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Relationship
Fujifilm has regular calls that we can attend, and if we have questions, the calls are open. That is...
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Culture, Loyalty, Product
Fujifilm is always delivering new things. They are coming out with their own viewer, which I have...
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Relationship, Product
We have Fujifilm monitoring where they have a loop back into their support tunnel on whether...
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Loyalty, Product
Our physicians say that Synapse Cardiovascular feels like a young product. We have compared it to...
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Product
There are reporting deficiencies in Synapse Cardiovascular, and the reports aren't robust. For...
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Relationship
Fujifilm's support for Synapse Cardiovascular is stretched thin. We don't often get good or timely support....
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Product
The system's interface is much better than the interface in our previous version. It is now much...
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Operations, Product
When we went live with the newest version of Synapse Cardiovascular, there were a bunch of little...
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Operations
Fujifilm did a couple of Webexe trainings and hoped for the best. My staff members pretty much had...
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Relationship
Fujifilm is easily accessible, and they do really well at delivering new technology.
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Loyalty, Relationship
Fujifilm is easy to work with; they just take a long time to get anything done. I honestly don't...
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Loyalty
When we got Synapse Cardiovascular, it was one of the most versatile products that could go with any...
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