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Synapse Cardiovascular Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Operations, Product

When we went live with the newest version of Synapse Cardiovascular, there were a bunch of little...

Dec 2024
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Manager

Operations

Fujifilm did a couple of Webexe trainings and hoped for the best. My staff members pretty much had...

Dec 2024
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Manager

Relationship

Fujifilm is easily accessible, and they do really well at delivering new technology.

Dec 2024
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Manager

Loyalty, Relationship

Fujifilm is easy to work with; they just take a long time to get anything done. I honestly don't...

Dec 2024
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Manager

Loyalty

When we got Synapse Cardiovascular, it was one of the most versatile products that could go with any...

Dec 2024
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Manager

Loyalty, Product

Synapse Cardiovascular is quite a bit better than Fujifilm’s previous system. There have been...

Nov 2024
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Manager

Value

Fujifilm doesn’t charge for things that are included as long as they are within the scope or within...

Nov 2024
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Analyst/Coordinator

Relationship

The support at Fujifilm is hard because there is one person who is very responsive, and then...

Nov 2024
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Analyst/Coordinator

Operations

I am not aware of any ongoing training that Fujifilm provides to the end users. There is one...

Nov 2024
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Analyst/Coordinator

Operations, Product

Some of the 3D applications are very clunky in how they work. Users have a hard time understanding...

Nov 2024
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Analyst/Coordinator

Product

There are often errors and issues with the advanced structured reporting in Synapse Cardiovascular....

Nov 2024
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Manager

Relationship, Operations

We have had really good experiences with implementation from Fujifilm. Synapse Cardiovascular is one...

Nov 2024
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Manager

Loyalty, Product

The version that we are on with Synapse Cardiology has really given us a good look at Fujifilm’s...

Nov 2024
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Manager

Loyalty, Product

I am looking for ease of use in the newest version of Synapse Cardiology from a remote environment...

Nov 2024
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Manager

Operations, Product

We have Synapse Cardiovascular for our cardio solution, and we use the echo structured reports. The...

Nov 2024
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Manager

Value

Fuji tends to nickel-and-dime us. We feel like there are charges always coming down the pike.

Nov 2024
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Director

Relationship, Product

Fujifilm has been good for the most part, and they are reasonable to work with. Sometimes they are...

Nov 2024
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Director

Loyalty, Product

Pediatrics is struggling with Synapse Cardiovascular because they don't have easy access to the...

Nov 2024
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Director

Product

I wish we could get the summary field to come to our EHR from Synapse Cardiovascular as a discrete...

Nov 2024
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Director

Product

Synapse Cardiovascular is very good and easy to use once we get the hang of it. We have adjusted our...

Nov 2024
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Director

Loyalty, Relationship

I wish Fujifilm could be a little more transparent about things. We want them to build a road map to...

Nov 2024
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Director

Loyalty, Product

Things are going well with Synapse Cardiovascular. We are using them for PET reporting, and that is...

Nov 2024
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Analyst/Coordinator

Product

The structured reporting from Synapse Cardiovascular is good. Sometimes the system is slow to get...

Sep 2024
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Analyst/Coordinator

Relationship, Product

Synapse Cardiovascular is easy to use and maintain. It only takes two FTEs to run the system, and we...

Sep 2024
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Manager

Relationship, Operations, Product

We upgraded to a newer release of the product, and I wouldn't say that it was a heavy lift. We have...

Sep 2024
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Manager

Operations, Product

I'm very comfortable with the flow and the configuration side of the product. Switching to...

Sep 2024
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Manager

Relationship

Fujifilm recently changed the way their phone tree works for support. There have been a fair number...

Sep 2024
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Manager

Loyalty, Product

We have maintained separate databases between radiology and cardiology. We didn't combine our...

Sep 2024
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Director

Product

The system is a little faster now, but it still runs slowly. Fujifilm blames our network, but a safe...

Jul 2024
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Director

Product

The echo reporting is lacking and problematic for certain areas. The users are very dissatisfied.

Jul 2024
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Director

Operations, Product

One of our upgrades was huge and required retraining, but the new version was much better than the...

Jul 2024
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Director

Product

We could still use better analytics and administrative tools. I wonder why the analytics package...

Jul 2024
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Analyst/Coordinator

Operations

We needed external resources to help us implement Synapse Cardiovascular. The external resources did...

Jun 2024
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Analyst/Coordinator

Culture

There are specific functions that we were hoping to address in the new version of Synapse...

Jun 2024
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Analyst/Coordinator

Operations

Our go-live for Synapse Cardiovascular was pretty painful. Fujifilm provide a lot of at-the-elbow...

Jun 2024
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Analyst/Coordinator

Product, Value

With the newest upgrade for Synapse Cardiovascular, our turnaround times for reading echoes have...

Jun 2024
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Analyst/Coordinator

Culture, Loyalty, Operations, Product

Fujifilm told us that the system would be ready out of the box, but that wasn't true. We have found...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

Synapse Cardiovascular's recent upgrade was a giant change; the vendor released a completely...

Apr 2024
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Analyst/Coordinator

Loyalty, Product

With the new viewer in Synapse Cardiovascular, all our slowness problems went away along with our...

Apr 2024
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Analyst/Coordinator

Relationship, Product

We have monitoring with Synapse Cardiovascular, and the vendor is quite active in that. We also meet...

Apr 2024
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Director

Product

Synapse Cardiovascular is not as user friendly as what I had before. I always worry that our...

Apr 2024
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Director

Operations, Product

Our last upgrade wasn't difficult, but it wasn't simple either. As a matter of fact, we are still...

Apr 2024
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Director

Culture, Product

Synapse Cardiovascular works pretty much as described. However, its interface with another...

Apr 2024
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Director

Loyalty, Product

We upgraded to the new version because we wanted to stay within the supported software. We also...

Apr 2024
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Director

Relationship

We have routine meetings with Fuji to review tickets. We used to meet more frequently, but after we...

Apr 2024
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Director

Relationship

When we open tickets, it takes a long time for the support team to get back to us. When they do,...

Apr 2024
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Manager

Relationship, Operations

Fujifilm has been a great partner and a vendor that satisfies and meets our needs. If we need...

Mar 2024
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Manager

Product

Synapse Cardiovascular is a user-friendly system with great technology and tools that satisfy our...

Mar 2024
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Manager

Relationship, Operations

Fujifilm could help us have more awareness of the technology and the different functionalities...

Mar 2024
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(0)
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Analyst/Coordinator

Product

Synapse Cardiovascular is a good product. The doctors hate it, but they use it because it does what...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

Fuji had a crackerjack team for the implementation, but sometimes we get people and wonder why we...

Feb 2024
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Analyst/Coordinator

Relationship

I have never heard any complaints from my PACS admin. A lot of Fuji’s support is overseas, but we...

Feb 2024
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Analyst/Coordinator

Relationship

Fuji has an interactive service console that monitors our system and fixes some things before I even...

Feb 2024
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(0)
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Director

Culture, Operations

Overall, everything has been fine, and the new cath report that the vendor built has been working...

Feb 2024
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Manager

Culture, Product

The cath structured reporting in Synapse Cardiovascular meets few of our needs. We had to create a...

Feb 2024
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(0)
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Manager

Loyalty, Product

With nuclear medicine structured reporting, our biggest problem was that we moved from a solution...

Feb 2024
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Manager

Product

Overall, Synapse Cardiovascular is a really good product. It does meet the majority of the needs...

Feb 2024
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Manager

Relationship

The majority of the people that I have worked with from Fujifilm have been excellent, very...

Feb 2024
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Manager

Product

I don't think anybody out there is doing EP well, but Fujifilm developing good EP structured reports...

Feb 2024
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Manager

Relationship

With Fuji's support, sometimes the timelines take a little longer than we would like to get fixes...

Feb 2024
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Manager

Product

From a user-interface perspective, there really hasn't been any change in Synapse Cardiovascular....

Feb 2024
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