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Synapse Cardiovascular Comments
Subject Expert
Commentary Summary
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User Commentary
Director
ROI / Cost (care and feeding)
Fujifilm is not forward thinking. They nickel-and-dime us for everything. We saw a marked change...
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Manager
Service and Support
The vendor’s service is very proactive. When we call, we get good service.
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Manager
Functionality and Upgrades
I like all the bells and whistles we can use in the product. I like the feature for the merging of...
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Manager
Future Outlook
We don't transfer images often, but when we do, we use CDs. That functionality is a bit cumbersome,...
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Director
Functionality and Upgrades
Having images and reports viewable by anybody where the EHR is available is huge for patient safety...
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Director
Future Outlook
I am happy with the product. I think in a year from now, we will have the kinks worked out. I have...
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Director
Service and Support
Fuji has done a great job of supporting us through COVID-19. They are trying virtual training. They...
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Director
Service and Support
I would buy Synapse Cardiovascular again. I am not the decision-maker in the purchasing, but I...
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Director
Service and Support
We had to have the product tweaked to make our physicians happy, but I don’t know whether that was...
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Director
Other Observations & Comments
I am not sure whether we would have interoperability without the system. The ease of use depends on...
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Director
Functionality and Upgrades
We tweaked some things, but the product is working pretty well. The update we are on has a lot more...
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Director
Service and Support
I have the contact information of Fuji’s development people, so Fuji is pretty good in terms of...
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Manager
Functionality and Upgrades
We struggled with the product in the beginning, and the structured reporting was very clunky and not...
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Manager
Functionality and Upgrades
Fuji's implementation services have been good, but when it comes time to use the product, that is...
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Manager
Functionality and Upgrades
The product is image agnostic, so we can put all of our DICOM data from any cardiology source in...
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Manager
Functionality and Upgrades
The functionality for the CV department has been a challenging spot for us. The product is really...
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Director
Other Observations & Comments
With COVID-19, we put in queries to Fujifilm because we are looking at opening field hospitals using...
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Director
Functionality and Upgrades
If the decision were up to me, I probably would not purchase Synapse Cardiovascular again in its...
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Director
ROI / Cost (care and feeding)
Fujifilm doesn’t do much nickel-and-diming. They don't have that many offerings, so we pay for...
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Director
Other Observations & Comments
Fujifilm’s upgrades usually haven’t been too different, but the product has always met our needs....
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Director
Service and Support
I think that Fujifilm needs technical staff members who are more versed in their application. There...
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Director
Other Observations & Comments
Fujifilm made an attempt to be proactive with a monitoring application, but they found that their...
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Analyst/Coordinator
Relationship
I rate Fuji highly during this COVID-19 crisis. We had some days of training where they were...
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Analyst/Coordinator
Functionality and Upgrades
I like that Synapse Cardiovascular has everything all in one view. All of the reports look similar....
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Analyst/Coordinator
Technology
The biggest thing I would like to see improved is the image transfer to clients. I know that server...
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Director
Other Observations & Comments
We don’t get any training from Fujifilm, but we don’t need it.
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Director
ROI / Cost (care and feeding)
A year from now, I don’t think that things with Fujifilm will be much different. The cardiologists...
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Manager
Functionality and Upgrades
We can live with the product, but if we had the funding, we might go with a different vendor's...
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Manager
Functionality and Upgrades
We haven't needed training for the product. When we get an upgrade, it sometimes happens behind the...
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Manager
Service and Support
The product is pretty straightforward and somewhat streamlined. The few times that we have needed to...
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Manager
Other Observations & Comments
We would like to see some of the software that is available elsewhere, but it is minimal and very...
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Manager
Sales and Contracting
Our experience with Fuji has been favorable. There is a newer version out, and we are in a buying...
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Manager
Interfacing and Integration
I would like to see Fuji be more proactive from an interface perspective and lower costs on the...
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Director
Service and Support
We like using FUJIFILM's product in the areas that the vendor advertised, such as the structured...
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Director
Functionality and Upgrades
We would like there to be more options for structured reporting. Right now, the system has a lot of...
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Director
ROI / Cost (care and feeding)
FUJIFILM does nickel-and-dime. Every option for customizable reports is chargeable. I would also...
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Manager
Functionality and Upgrades
I like the ease of use of the templates for both technologists and cardiologists. The ability to...
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Manager
Functionality and Upgrades
The GUI isn't very user friendly. The patient search mechanism isn't very intuitive. It certainly...
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Manager
Functionality and Upgrades
I would like to see improvement in our access to tools. When searching for patient information or...
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Manager
Other Observations & Comments
We haven't seen the realization of the analytics package, and that is the only reason I wouldn't say...
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Manager
Implementation and Training
We have sent folks to off-site training, and they have often come back feeling like they haven't...
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Analyst/Coordinator
Relationship
We have had so many issues over the years, but we have built a closer relationship with Fuji to work...
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Analyst/Coordinator
Functionality and Upgrades
I have a love-hate relationship with the system. Its performance could be better. The physicians are...
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Analyst/Coordinator
Technology
We do like the reporting and the ability to have more control, like having modality imaging all in...
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Manager
Other Observations & Comments
Fuji excels in the cardiology echo space. Their universal viewer still lacks some of the...
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Manager
Relationship
Fuji is supportive of our road map, and we continue to enjoy working with their team.
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Manager
ROI / Cost (care and feeding)
There have been some challenges. There are some technology pieces that our doctors are not happy...
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Manager
Sales and Contracting
When someone gives us a timeline, we get all excited for it, but then suddenly, there is a crash and...
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Manager
Sales and Contracting
We are a big organization and had a contract and a specific set of needs that we needed from Fuji....
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Manager
Implementation and Training
We had some issues, and we had to push back our implementation. Fuji forgot something with their...
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Manager
Implementation and Training
Fuji had to come back for training. Throughout our training, the trainer kept saying that things...
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Manager
Relationship
Fuji is still developing the system. We have lost a lot of faith in Fuji as they have overpromised...
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Manager
Technology
Fuji is developing new technology fast because they are moving toward something very similar to...
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Manager
Relationship
I have a great relationship with Fuji. I know that I can call them anytime. They do get on the phone...
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Manager
Relationship
The executive involvement has been pretty pitiful. The executive that I have been working with have...
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Manager
Service and Support
Considering the fact that we are not getting what Fuji promised, I don't see our satisfaction...
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Director
ROI / Cost (care and feeding)
I am not sure whether Fuji’s system is going to stick around or not. Fuji nickel-and-dimes us. That...
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Director
Relationship
Fuji’s executives contact me when new people come in. The executives have come out to meet with me...
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Director
Future Outlook
Fuji has some functionality coming that is going to be pretty neat.
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CIO
Other Observations & Comments
The system is stable. The vendor went through a lot of product changes. There are complaints, but I...
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CIO
Future Outlook
Fujifilm's strengths are their market position and the system's current capability. There are...
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Manager
Sales and Contracting
Fuji is really behind with their cardio solution. They are supposed to have a new platform coming...
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Manager
Implementation and Training
We recently went through training, and it was poor. It was not well prepared and felt like it was...
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Manager
Other Observations & Comments
Fuji tries to avoid nickel-and-diming, but there are times when we have been hit with something...
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Manager
Other Observations & Comments
The pro of Synapse Cardiovascular is that the structured reporting does work well. The con would be...
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VP/Other Executive
Relationship
We haven't had any recent training, and the vendor hasn't really promised anything lately. I haven't...
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VP/Other Executive
Functionality and Upgrades
I like that the system is very reliable. Rarely do we have to call for technical support. I don't...
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Director
Service and Support
Synapse Cardiovascular is largely the same product as the old ProSolv product. There have been some...
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Director
Functionality and Upgrades
Fuji made an attempt at being more proactive in one of their previous versions. They installed a...
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Director
Functionality and Upgrades
The ease of use is Fuji’s strength in the echo world. That is probably why they are still around....
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Director
Service and Support
I would not look at Synapse Cardiovascular today. Fuji is still riding the wave that ProSolv created...
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Director
ROI / Cost (care and feeding)
Fuji is pretty good about not nickel-and-diming. We pay for the licensing, the implementations, and...
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Director
ROI / Cost (care and feeding)
I would recommend the Fujifilm system. I think we have definitely gotten our money's worth. The...
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Director
Service and Support
We can generally get what we need, but we normally end up having to escalate a couple of times, and...
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Manager
Implementation and Training
Our implementation was definitely detailed and thorough, but the process made it really difficult to...
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Manager
Interfacing and Integration
We don't have a lot of integration between products that aren't from Fujifilm. The Fujifilm products...
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Manager
Functionality and Upgrades
Fujifilm's cardiology system functions quite a bit differently from other systems. The whole user...
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VP/Other Executive
Lessons Learned
I would recommend that prospective users get into the weeds with Fujifilm. They should have subject...
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VP/Other Executive
Relationship
Working with Fujifilm can be challenging sometimes. They aren't the quickest to respond, and they...
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VP/Other Executive
Interfacing and Integration
Fujifilm doesn't keep all of their promises, but I would say that they do 80% of the time. It is...
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VP/Other Executive
Service and Support
There is no proactivity with Fujifilm. We have to really engage them and build something to get...
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VP/Other Executive
ROI / Cost (care and feeding)
With the amount that I pay Fujifilm, I don't let them nickel-and-dime me. I just tell Fujifilm that...
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VP/Other Executive
Functionality and Upgrades
Fujifilm has really moved us to individualize the product. We allow physicians or clinical...
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