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Synapse Cardiovascular Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Director

Operations

Fujifilm needs to provide ongoing new-user training. They probably have it, but if they do, they...

Nov 2023
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Director

Product

The product isn’t perfect, but it’ is pretty darn good. We don't have the absolute latest and...

Nov 2023
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Director

Relationship, Product

Fujifilm offers the full suite of what the cardiovascular information system can do across the...

Nov 2023
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Director

Product

As far as cath structured reporting goes, not all my providers use it very well. But I have been in...

Nov 2023
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Manager

Loyalty

The product does what it does well, but we are definitely looking forward to it being more web based...

Sep 2023
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Manager

Operations

Fujifilm is starting to move to some more web-based training, which has been helpful. The vendor...

Sep 2023
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Director

Loyalty, Product

The transition to one of the product versions was hard in terms of usability just because the new...

Sep 2023
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Director

Relationship, Product

Reading things like echo structured reports and nuclear medicine reports on Synapse Cardiovascular...

Sep 2023
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Director

Culture, Relationship

At one point, we came to the vendor needing a report, and they said they would figure it out. They did....

Sep 2023
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Director

Operations, Product

Our most recent upgrade with Fujifilm was good. It was pretty fast, and our users didn't notice too...

Sep 2023
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Director

Relationship, Product

We have been working with Fujifilm on their templates, so they are better than when we first started...

Sep 2023
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Analyst/Coordinator

Culture

During their sales pitches, Fujifilm always says that they can do this and that, but when we come to...

Sep 2023
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Analyst/Coordinator

Operations

Fujifilm doesn’t actively send new training materials, but if we do reach out to them, they tend to...

Sep 2023
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Analyst/Coordinator

Product

The loading performance of the system is slow, so the performance is not really good. Our physicians...

Sep 2023
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Manager

Loyalty, Product

I think the upgrades will probably resolve some of the things I don't prefer in Synapse...

Aug 2023
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Manager

Relationship

There are issues with the accessibility of Fujifilm’s support team and how they escalate ticket...

Aug 2023
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Manager

Operations

Our upgrade from the on-premises version of the system to the cloud version hosted by Fuji has been...

Jul 2023
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Manager

Product

The product is decent, and I have seen on-premises versions of it working quite well. The cloud...

Jul 2023
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Manager

Relationship, Operations, Product

Since we have been live with the product, our longest time without an outage has been a little more...

Jul 2023
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Manager

Product

A negative aspect of moving to the cloud version of Synapse Cardiovascular was that we lost all our...

Jul 2023
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Manager

Relationship, Product

We have had a recurring problem with the synchronization service, which is what keeps the database...

Jul 2023
||
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Manager

Loyalty, Product

The system brings cardiology to a really updated interface, and that was needed. When the system...

Jul 2023
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Manager

Culture, Value

We have to pay for each modality we want to incorporate into the solution. I wish the product were cheaper....

May 2023
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Manager

Relationship

Fujifilm’s customer service team could use some improvement. Their response time is just really bad....

May 2023
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Manager

Loyalty

We struggled with the product on the cardiology side. We sent out RFPs to try to consolidate because...

May 2023
||
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Analyst/Coordinator

Relationship, Product

Fuji has a monitoring tool, and that is nice. The vendor can't do anything, but they can see our system....

Apr 2023
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Analyst/Coordinator

Product

I like that the product is a one-stop shop for reports. All kinds of reports are available. The...

Apr 2023
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Analyst/Coordinator

Loyalty

We use the product for viewing images, but we envision going to another vendor's product for...

Apr 2023
||
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Analyst/Coordinator

Loyalty, Operations

With a future version of the product, there will be more initial training and ongoing training than...

Apr 2023
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Analyst/Coordinator

Product

With the last upgrade years ago, some things were good, and some things were not good at all. We...

Apr 2023
||
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Manager

Loyalty

In my department, we definitely see Synapse Cardiovascular as part of our long-term plans, but our...

Apr 2023
||
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Manager

Relationship

What stands out is that the vendor is willing to always be there for us and make changes for us when...

Apr 2023
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Manager

Value

Fujifilm works with us when it comes to costs. I have another vendor I work with, and they want to...

Apr 2023
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Manager

Relationship, Product

The vendor is always willing to assist with any integration with other systems. For example, we...

Apr 2023
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Manager

Operations, Product

Because we used a newer version of the product, there were a lot of learning curves and a lot of...

Apr 2023
||
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Manager

Relationship, Product

I don't get physicians or people on the business side saying that we need certain things in the...

Apr 2023
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Manager

Relationship

The vendor has set up a notification on everything on all the servers. So even though the servers...

Apr 2023
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Manager

Operations

When doing an upgrade, the vendor provides us with documentation and everything that is needed to...

Apr 2023
||
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Manager

Relationship

We have no complaints about all of the Fujifilm products. We love Fujifilm. The IT group that we are...

Apr 2023
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(0)
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Manager

Relationship

We are a bit of a hard health system to work with because we have done a lot of our own...

Apr 2023
||
(0)
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Manager

Loyalty, Product

We are having a lot of performance issues, but that is because our system is an older version, and...

Apr 2023
||
(0)
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Manager

Loyalty, Product

I wouldn’t buy Synapse Cardiovascular again. It is not user friendly, and it has a lot of glitches....

Mar 2023
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Manager

Product

There are not a lot of tools for post-processing measuring. Even if we do figure out a way to do it,...

Mar 2023
||
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Manager

Relationship

Fujifilm is always very supportive. They are very good. Even though sometimes there is someone doing...

Mar 2023
||
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Director

Product

Synapse Cardiovascular goes down here and there, but that is very rare. Instances of downtime get...

Feb 2023
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(0)
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Director

Relationship

We love Fujifilm, and we call them if we have interface issues. They are great at helping us out....

Feb 2023
||
(0)
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Director

Product

I have recommended Fujifilm. Synapse Cardiovascular is really easy. Our doctors love it. Out of all...

Feb 2023
||
(0)
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Manager

Loyalty

We are going through the planning phase of our next upgrade, which is v.7. We are looking forward to...

Feb 2023
||
(0)
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Manager

Loyalty, Product

We use Synapse Cardiovascular for our vascular structured reporting, and we find it to be much...

Feb 2023
||
(0)
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Manager

Product

The integration has been good between Synapse Cardiovascular and our other vendor's cardiology...

Feb 2023
||
(0)
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Manager

Loyalty, Product

Fuji has a good solution for cardiology, but they have been slow to develop it and have fallen...

Feb 2023
||
(0)
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Manager

Relationship

The Fuji support people are good, but they are not always proactive, and at times, we must chase...

Feb 2023
||
(0)
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Manager

Relationship

I don't know who is leading the Fuji team for radiology or cardiology. It feels like there is a...

Feb 2023
||
(0)
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Manager

Relationship

Fujifilm does a fairly good job of responding to us, but the response time could be a little bit better....

Jan 2023
||
(0)
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Manager

Product, Value

If we need something sent to the cloud for different organizations, there is a charge for each interface....

Jan 2023
||
(0)
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Manager

Product

The solution works well for our physicians. We do image sharing through cloud-based image-sharing...

Jan 2023
||
(0)
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Manager

Product

Our end users definitely want certain things in certain places, and the system isn't exactly...

Jan 2023
||
(0)
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Manager

Product

We standardized the system for all of our sites so that all of our people could work the same way...

Jan 2023
||
(0)
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Manager

Relationship

We have direct contact with the vendor's people. If we have any questions, we can email them or set...

Jan 2023
||
(0)
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Manager

Operations

Fujifilm's training was very good. The vendor went over all of the steps that we needed and provided...

Jan 2023
||
(0)
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Manager

Value

The vendor built our system with the things that we said we wanted in it. We definitely get our...

Jan 2023
||
(0)
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Director

Product

We have implemented Synapse Cardiovascular's advanced reporting feature, and that feature has been...

Jan 2023
||
(0)
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Director

Operations, Value

Fujifilm has offered online training and things like that, but the online version has not been...

Jan 2023
||
(0)
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Director

Relationship

We used to have annual meetings where we would submit our wish list items to Fujifilm. During the...

Jan 2023
||
(0)
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Director

Operations

The implementation of Synapse Cardiovascular was almost perfect. It went very well.

Dec 2022
||
(0)
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Director

Product

Synapse Cardiovascular is very intuitive and user friendly. One of the big things that all the...

Dec 2022
||
(0)
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Director

Product

I have used Synapse Cardiovascular for years, and I have been very happy. All the providers that I...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Fujifilm has not nickel-and-dimed at all. In fact, when we did a transition with another...

Dec 2022
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