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Access info about Cardiology on your dashboard or bookmark under

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Synapse Cardiovascular Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Manager

Our doctors aren't big fans of Fujifilm and their solutions. Part of that is because our doctors...

Jul 2021
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Manager

The training we have been able to do for the system has been watered down because no one can travel...

Jul 2021
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Manager

Fujifilm didn't meet our expectations at all during our integration. They didn't even offer us the...

Jul 2021
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Analyst/Coordinator

Fujifilm made some leaps and bounds in their cath reporting when they moved to Advanced Reporting....

Jul 2021
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Analyst/Coordinator

Fujifilm's next upgrade takes out some features that they thought were good ideas but were...

Jul 2021
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Analyst/Coordinator

We had good training from Fujifilm. The training happened during COVID-19, so it was remote and...

Jul 2021
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Analyst/Coordinator

We had a rough implementation of Advanced Reporting in Synapse Cardiovascular. We are still not...

Jul 2021
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Analyst/Coordinator

We are having trouble with the echo workflow in Synapse Cardiovascular. The system has an automatic...

Jul 2021
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(0)
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Analyst/Coordinator

The reports from Synapse Cardiovascular go into our EMR, and the system bills the way we expect it...

Jul 2021
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Analyst/Coordinator

Each time something gets upgraded, we always have to keep up with the technology. Fujifilm is good,...

Jul 2021
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Analyst/Coordinator

Fujifilm’s support has been good. We had a problem that needed escalation, and we got that...

Jul 2021
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Analyst/Coordinator

There are key experts on Fujifilm's support team who we can never get a hold of because everyone...

Jul 2021
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(0)
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Analyst/Coordinator

I have been happier before. I hope my satisfaction will be different next year, but it is not going...

Jul 2021
||
(0)
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Analyst/Coordinator

Fujifilm did a much better demo than other vendors we looked at. They seemed to be much more forward...

Jul 2021
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Analyst/Coordinator

Fujifilm is not a nickel-and-dime company. We get a single charge; that is the nice thing. We have...

Jul 2021
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Director

Fujifilm will nickel-and-dime us to death. We can’t get anything done without a significant outlay...

Jul 2021
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Director

We love Synapse Cardiovascular for our echo and vascular things. One challenge that we have with the...

Jul 2021
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Director

All of the support is handled online. We have to go online to open a ticket. That has gotten worse...

Jul 2021
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(0)
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Director

If I were to select a CV system again, I would probably do a deeper dive into more accessibility....

Jul 2021
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(0)
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Director

Our PACS and Synapse Cardiovascular are connected, and we can repopulate our worklist with one...

Jun 2021
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Director

The support we get for this system isn’t as smooth as I would like it to be. The response time for...

Jun 2021
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Director

I would rate the system's ease of use high because the end users are experienced. If I put someone...

Jun 2021
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VP/Other Executive

I don't think there is anything special about Synapse Cardiovascular. I do know that our...

Apr 2021
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Director

Our doctors are not happy with Synapse Cardiovascular. They say that the system doesn't have nearly...

Apr 2021
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(0)
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Director

Synapse Cardiovascular worked as promised, but in our minds, the system wasn't ever as robust as its...

Apr 2021
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(0)
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Director

When we were looking for a system, we needed certain things, and we got those things. However, I...

Mar 2021
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(0)
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Director

The product works, but we have had a lot of issues since the go-live. Most of those issues relate to...

Mar 2021
||
(0)
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Director

We can optimize our quality reporting, billing, and compliance. We will get a bit more data...

Mar 2021
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(0)
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Director

We have a dedicated on-site person from Fujifilm available. I work mostly with the implementation...

Mar 2021
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(0)
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Manager

We are pretty satisfied with Synapse Cardiovascular. It has a good management reporting system. I...

Mar 2021
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(0)
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Manager

Sometimes we can't do as much as we could if we had systems from the same vendor. Other systems...

Mar 2021
||
(0)
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Analyst/Coordinator

Synapse Cardiovascular’s reporting is functional, and it does the job. We have a lot of issues with...

Jan 2021
||
(0)
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Analyst/Coordinator

Synapse Cardiovascular isn’t perfect. We are looking at other products, but there is no perfect...

Jan 2021
||
(0)
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Manager

We ran into some issues with an upgrade that Fujifilm hadn't encountered before. The issues were...

Dec 2020
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Manager

The fact that we have Fujifilm's entire profile of products speaks a lot for what we feel about the...

Dec 2020
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(0)
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Manager

Fuji has been fairly stable, but they seem to be behind on their technology. They have been talking...

Dec 2020
||
(0)
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Manager

We have not seen a lot of added functionality on the structured reporting side in quite a while,...

Dec 2020
||
(0)
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Manager

Fuji is trying to move toward one platform for PACS, cardiology, and VNA. We have put things on hold...

Dec 2020
||
(0)
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Director

Synapse Cardiovascular is a good system. We have had it a long time, and we have a good relationship...

Dec 2020
||
(0)
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Manager

Our echo department loves Synapse Cardiovascular. They have gotten used to the system, so they are...

Dec 2020
||
(0)
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Manager

Fujifilm is the absolute worst in terms of keeping promises. The system crashes in the middle of the...

Dec 2020
||
(0)
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Manager

We want a way to get discrete measurements out of Synapse Cardiovascular. Our echo doctors sometimes...

Dec 2020
||
(0)
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Director

The system is not very easy to navigate or maneuver through, especially if we need to do any kind of...

Oct 2020
||
(0)
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Director

We have had the system for a long time, but it is definitely something we might look at replacing in...

Oct 2020
||
(0)
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Director

Fuji could improve their support. We often can’t reach anybody by phone right away, so we have to...

Oct 2020
||
(0)
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Director

The reports get out. We can usually get everything taken care of just fine. All imaging software is...

Oct 2020
||
(0)
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Director

I would buy the newer version of the software for sure. It was great. It would take some time to get...

Oct 2020
||
(0)
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Director

It has been a while since we had a big upgrade. The last big upgrade really helped with the speed of...

Oct 2020
||
(0)
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Director

The vendor doesn’t nickel-and-dime. I had them help me out in redoing reports within the last year,...

Oct 2020
||
(0)
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Director

The vendor doesn’t come in and train us. I have only ever been trained by stenographers here on how...

Oct 2020
||
(0)
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Director

The solution is specifically geared toward echo. I have used other programs that are made to be...

Oct 2020
||
(0)
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Manager

We are doing an upgrade, and it is totally going to change things. Right now, the system is at best...

Sep 2020
||
(0)
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Manager

The system is very easy to use, and the functionality for end users is phenomenal. I have already...

Sep 2020
||
(0)
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Director

Fujifilm is not forward thinking. They nickel-and-dime us for everything. We saw a marked change...

Aug 2020
||
(0)
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Manager

The vendor’s service is very proactive. When we call, we get good service.

Jul 2020
||
(0)
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Manager

I like all the bells and whistles we can use in the product. I like the feature for the merging of...

Jul 2020
||
(0)
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Manager

We don't transfer images often, but when we do, we use CDs. That functionality is a bit cumbersome,...

Jul 2020
||
(0)
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