Synapse Cardiovascular Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty, Product
Synapse Cardiovascular is quite a bit better than Fujifilm’s previous system. There have been...
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Value
Fujifilm doesn’t charge for things that are included as long as they are within the scope or within...
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Relationship
The support at Fujifilm is hard because there is one person who is very responsive, and then...
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Operations
I am not aware of any ongoing training that Fujifilm provides to the end users. There is one...
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Operations, Product
Some of the 3D applications are very clunky in how they work. Users have a hard time understanding...
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Product
There are often errors and issues with the advanced structured reporting in Synapse Cardiovascular....
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Relationship, Operations
We have had really good experiences with implementation from Fujifilm. Synapse Cardiovascular is one...
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Loyalty, Product
The version that we are on with Synapse Cardiology has really given us a good look at Fujifilm’s...
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Loyalty, Product
I am looking for ease of use in the newest version of Synapse Cardiology from a remote environment...
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Operations, Product
We have Synapse Cardiovascular for our cardio solution, and we use the echo structured reports. The...
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Value
Fuji tends to nickel-and-dime us. We feel like there are charges always coming down the pike.
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Relationship, Product
Fujifilm has been good for the most part, and they are reasonable to work with. Sometimes they are...
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Loyalty, Product
Pediatrics is struggling with Synapse Cardiovascular because they don't have easy access to the...
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Product
I wish we could get the summary field to come to our EHR from Synapse Cardiovascular as a discrete...
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Product
Synapse Cardiovascular is very good and easy to use once we get the hang of it. We have adjusted our...
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Loyalty, Relationship
I wish Fujifilm could be a little more transparent about things. We want them to build a road map to...
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Loyalty, Product
Things are going well with Synapse Cardiovascular. We are using them for PET reporting, and that is...
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Product
The structured reporting from Synapse Cardiovascular is good. Sometimes the system is slow to get...
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Relationship, Product
Synapse Cardiovascular is easy to use and maintain. It only takes two FTEs to run the system, and we...
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Relationship, Operations, Product
We upgraded to a newer release of the product, and I wouldn't say that it was a heavy lift. We have...
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Operations, Product
I'm very comfortable with the flow and the configuration side of the product. Switching to...
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Relationship
Fujifilm recently changed the way their phone tree works for support. There have been a fair number...
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Loyalty, Product
We have maintained separate databases between radiology and cardiology. We didn't combine our...
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Product
The system is a little faster now, but it still runs slowly. Fujifilm blames our network, but a safe...
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Product
The echo reporting is lacking and problematic for certain areas. The users are very dissatisfied.
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Operations, Product
One of our upgrades was huge and required retraining, but the new version was much better than the...
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Product
We could still use better analytics and administrative tools. I wonder why the analytics package...
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Operations
We needed external resources to help us implement Synapse Cardiovascular. The external resources did...
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Culture
There are specific functions that we were hoping to address in the new version of Synapse...
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Operations
Our go-live for Synapse Cardiovascular was pretty painful. Fujifilm provide a lot of at-the-elbow...
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Product, Value
With the newest upgrade for Synapse Cardiovascular, our turnaround times for reading echoes have...
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Culture, Loyalty, Operations, Product
Fujifilm told us that the system would be ready out of the box, but that wasn't true. We have found...
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Loyalty, Product
Synapse Cardiovascular's recent upgrade was a giant change; the vendor released a completely...
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Loyalty, Product
With the new viewer in Synapse Cardiovascular, all our slowness problems went away along with our...
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Relationship, Product
We have monitoring with Synapse Cardiovascular, and the vendor is quite active in that. We also meet...
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Product
Synapse Cardiovascular is not as user friendly as what I had before. I always worry that our...
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Operations, Product
Our last upgrade wasn't difficult, but it wasn't simple either. As a matter of fact, we are still...
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Culture, Product
Synapse Cardiovascular works pretty much as described. However, its interface with another...
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Loyalty, Product
We upgraded to the new version because we wanted to stay within the supported software. We also...
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Relationship
We have routine meetings with Fuji to review tickets. We used to meet more frequently, but after we...
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Relationship
When we open tickets, it takes a long time for the support team to get back to us. When they do,...
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Relationship, Operations
Fujifilm has been a great partner and a vendor that satisfies and meets our needs. If we need...
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Product
Synapse Cardiovascular is a user-friendly system with great technology and tools that satisfy our...
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Relationship, Operations
Fujifilm could help us have more awareness of the technology and the different functionalities...
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Product
Synapse Cardiovascular is a good product. The doctors hate it, but they use it because it does what...
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Relationship, Operations
Fuji had a crackerjack team for the implementation, but sometimes we get people and wonder why we...
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Relationship
I have never heard any complaints from my PACS admin. A lot of Fuji’s support is overseas, but we...
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Relationship
Fuji has an interactive service console that monitors our system and fixes some things before I even...
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Culture, Operations
Overall, everything has been fine, and the new cath report that the vendor built has been working...
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Culture, Product
The cath structured reporting in Synapse Cardiovascular meets few of our needs. We had to create a...
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Loyalty, Product
With nuclear medicine structured reporting, our biggest problem was that we moved from a solution...
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Product
Overall, Synapse Cardiovascular is a really good product. It does meet the majority of the needs...
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Relationship
The majority of the people that I have worked with from Fujifilm have been excellent, very...
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Product
I don't think anybody out there is doing EP well, but Fujifilm developing good EP structured reports...
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Relationship
With Fuji's support, sometimes the timelines take a little longer than we would like to get fixes...
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Product
From a user-interface perspective, there really hasn't been any change in Synapse Cardiovascular....
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Operations, Product
The product is easy to use. It goes seamlessly into our EMR. The physicians like it; it has...
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Culture
The vendor needs better communication. We didn't know they were becoming cloud based. They never...
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Culture
The sales team at Fuji is great to work with, and the training team that comes on-site is very...
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Product
Fujifilm has done what they can to make Synapse Cardiovascular work. In regard to supporting our...
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Relationship
We have little things that Fujifilm is trying to work on right now, and they are having difficulty...
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Product
It is a little more difficult to navigate Synapse Cardiovascular than another vendor’s cardiology...
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Relationship
Fuji always has support available. There is always someone around, and the vendor usually finds...
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Relationship, Product
It seems like Fuji is really pushing hard to keep adding new features, and at least once a year,...
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Loyalty, Relationship, Operations
We are finally getting to the point where a lot of Fuji’s support and training staff members are...
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Operations, Product
In Synapse Cardiovascular, there are a lot of things we assume we can do that we can't do. We can't...
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Loyalty, Product
We have struggled with Synapse Cardiovascular because they don't have dual or two-factor...
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Relationship
Fujifilm’s frontline technical support people have been engaged and have worked extremely hard to...
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Product
Synapse Cardiovascular is intuitive. There are some tools in Synapse Cardiovascular that are easy to...
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Product
The product is easy to use and very configurable. We set it up how we want it set up, and it clicks....
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Relationship
Anytime I have called my salesperson, they have been there to help me if I have run into a problem....
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Product
The product makes it easier to amend our databases, add and subtract users, change permissions, and...
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Product
The product is designed in a way that some of the original users are in groups. If I want to change...
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Product
What makes the product so excellent is that it was designed from a cardiovascular perspective. We...
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Operations
Overall, Synapse Cardiovascular is a great product. We are still dealing with some implementation...
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Relationship
There are people at Fujifilm who get the work done faster and better than others do, but that is not...
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Product
The Synapse Cardiovascular worklist and viewer are great. There is always room for improvement and...
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Culture, Product, Value
A point of dissatisfaction with the product is the change that Fujifilm made regarding analytic...
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Relationship
When support is needed, the vendor’s detailed SLA is very rarely followed. Our analyst team needs to...
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