Synapse Cardiovascular
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Service and Support

If I have an issue, Fujifilm’s help desk is helpful when we can get in touch with them.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The structured reporting seems to be pretty good, and the standardization is okay. We are able to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The only real issue I have with the product is that reporting takes a really long time, and it is...

Sep 2022
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Manager

Functionality and Upgrades

Reporting from Synapse Cardiovascular is great. We use advanced reporting, and it has a lot of...

Sep 2022
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Manager

Future Outlook

I look forward to a more updated system with a lot more functionality. Our version is a little out...

Sep 2022
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Manager

Functionality and Upgrades

Synapse Cardiovascular has met our needs in terms of reporting. The physicians are okay with the...

Sep 2022
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Manager

Relationship

Fujifilm does fairly well overall. I can change some of the reporting myself if I need to, but...

Sep 2022
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Manager

Future Outlook

We are not using the advanced reporting functionality at this time because our current version is...

Sep 2022
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Manager

Interfacing and Integration

The reporting in Synapse Cardiovascular is done in PDF format, and when a report gets into our EMR,...

Sep 2022
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Manager

Service and Support

Fujifilm’s support manager for the product is very accessible and will escalate things for me, but...

Sep 2022
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Manager

Relationship

I rarely ever interact with Fujifilm’s executives.

Sep 2022
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Manager

Service and Support

Sometimes we have issues with how reports in Synapse Cardiovascular get locked; we have issues where...

Sep 2022
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Manager

Service and Support

My opinion of Fujifilm is in the middle of the spectrum. We have had a lot of trials and...

Sep 2022
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Manager

Interfacing and Integration

Right now, Synapse Cardiovascular is separate from Fujifilm’s PACS solution. With some of the other,...

Sep 2022
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Manager

Functionality and Upgrades

Synapse Cardiovascular is outdated in its appearance and functionality. It is difficult to edit or...

Sep 2022
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Manager

Interfacing and Integration

I don’t know whether functional integrations were guaranteed or promised, but there is an...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

My biggest issue that is our physicians have to sign in to so many different systems. If I could...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We currently have the advanced reporting. We recently made the change, and the advanced reporting...

Sep 2022
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Analyst/Coordinator

Service and Support

Fujifilm is not necessarily proactive unless we tell them to be proactive. They have monitoring...

Sep 2022
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Analyst/Coordinator

Future Outlook

I am hoping for perfect satisfaction next year because we are upgrading the product. Version 7 of...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Synapse Cardiovascular is very robust and generates really nice reports. Fujifilm can send out...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Fujifilm has a very handy configuration manager. The configuration manager is really nice because...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like a better reporting suite. I would like to be able to generate reports and look at...

Sep 2022
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Manager

Implementation and Training

Fujifilm definitely provided a lot of training. The vendor was really effective and came on-site to...

Aug 2022
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Manager

Technology

There is a functionality we are still trying to implement and fix. One of the main issues we are...

Aug 2022
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Manager

Technology

Our organization recently switched the default browser we use for Fujifilm's system, and the process...

Aug 2022
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Manager

Relationship

Fujifilm's system is robust and has a lot of functionalities in it. Overall, the product works as...

Aug 2022
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Manager

Service and Support

When we went live with Fujifilm's system, the support people were quick to review all the open cases...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Every time we need some real help from Fujifilm, it seems like we get charged for it. We are told...

Jul 2022
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VP/Other Executive

Implementation and Training

Our staff members felt like they weren't always connected to the Fujifilm people or that they...

Jul 2022
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VP/Other Executive

Other Observations & Comments

Because of other affiliated organizations using different systems, being on Synapse Cardiovascular...

Jul 2022
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Manager

Service and Support

Synapse Cardiovascular is not as user friendly as we would like it to be, and I am not overly...

Jul 2022
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Manager

Functionality and Upgrades

I would try to steer others away from Synapse Cardiovascular. We have had to build workflows around...

Jun 2022
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Manager

Future Outlook

Synapse Cardiovascular is not part of our long-term plans. We are discontinuing our use of it. We...

Jun 2022
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Manager

Service and Support

I can't even write an email to someone that I have worked with for years at Fujifilm unless I go...

Jun 2022
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Manager

Relationship

The vendor's service is very consistent, and Fujifilm is very predictable, but no one reaches out to...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We have the ability to adjust reports and make them user friendly in Synapse Cardiovascular. At...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I want a better way to move changes from testing to production. The process is very lacking on...

May 2022
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Analyst/Coordinator

Future Outlook

Our last Synapse Cardiovascular update was during COVID-19, and the update was bad due to all of the...

May 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We selected Fujifilm's system as our cardiology-measurement system to pair with our system for...

Apr 2022
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VP/Other Executive

Interfacing and Integration

We selected Fujifilm's system to pair with our EMR for structured reporting. Our EMR and its...

Apr 2022
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Director

Service and Support

I have been impressed with Synapse Cardiovascular. We have had very little unscheduled downtime....

Apr 2022
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Director

Other Observations & Comments

I don't ever hear any complaints from our physicians who use the product. Our tax administrator and...

Mar 2022
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Director

Relationship

Fujifilm’s turnaround times are very long. We waited months for a project manager to be assigned to...

Mar 2022
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Manager

Interfacing and Integration

We need to have everything in the same platform. The solution is really restricted to cardiology,...

Jan 2022
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Manager

Functionality and Upgrades

We only use advanced reporting in cath lab. We have very low adoption, so the reporting is of very...

Jan 2022
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Manager

Interfacing and Integration

We had a lot of problems out of the gate with the release. We had a lot of struggles with Fujifilm’s...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The product is really stable once we get it all set. It allows us to focus on other things that we...

Jan 2022
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Manager

Functionality and Upgrades

The product is still tied to Internet Explorer. There are some different pieces that work with...

Jan 2022
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Manager

Functionality and Upgrades

We have been with the product for a while, and it hasn't gone down. The system does well.

Jan 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Synapse Cardiovascular was selected because of its design and our organization's circumstances.

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Synapse Cardiovascular is better than the last product we had. Synapse Cardiovascular is also better...

Jan 2022
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Analyst/Coordinator

Other Observations & Comments

We were hoping to improve some things in the system, but once we started digging into those things,...

Jan 2022
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Analyst/Coordinator

Service and Support

Fujifilm’s support is great. The vendor has a lot of very good engineers. I feel comfortable talking...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

The Synapse Cardiovascular product interfaces and works well with our EMR. It is very simple.

Jan 2022
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Analyst/Coordinator

Technology

The disadvantage with Synapse Cardiovascular is that it is an old application that hasn't been...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Synapse Cardiovascular is hard to manage because when we do have a problem, the application is so...

Jan 2022
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Manager

Future Outlook

Synapse Cardiovascular still holds an important place as a viewer and measurement tool, but we are...

Jan 2022
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Manager

Functionality and Upgrades

We had a hard time until we were able to upgrade the system. Before the upgrade, it was very slow,...

Jan 2022
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Manager

Service and Support

During the COVID-19 pandemic, we couldn't get the vendor's staff members to come on-site and provide...

Jan 2022
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Manager

Future Outlook

We are looking to join Fujifilm as they combine their cardiovascular and radiology systems. We want...

Jan 2022
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Manager

Sales and Contracting

Fujifilm is trying to deliver new technology to us to meet our needs. They try to sell us new things...

Jan 2022
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(0)
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Manager

Future Outlook

Synapse Cardiovascular is an all-inclusive product now, so the functionalities for echo, cath, and...

Jan 2022
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Manager

Relationship

Fuji has had some long-tenured staff, so we have had consistency in the staff we have worked with...

Jan 2022
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Manager

Other Observations & Comments

There was some training that we had to ask Fuji for because we had had the system for quite a long...

Jan 2022
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Analyst/Coordinator

Service and Support

I know my support personnel, and I talk to them pretty regularly. They are very willing to talk me...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

There have been charges that have come about that we weren't fully aware of going into things.

Jan 2022
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Analyst/Coordinator

Service and Support

I love the vendor's support; it is fantastic. As long as I call in, I get support. Fujifilm's email...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The ability to change advanced reporting and to customize what our doctors want is fantastic. We...

Jan 2022
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Analyst/Coordinator

Implementation and Training

We implemented the system during the pandemic. Having the staff on-site was integral. They were all...

Jan 2022
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Analyst/Coordinator

Implementation and Training

The initial training was remote, and I didn't get much out of it. I am a hands-on type. I want...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

We already have Fujfilm's radiology tool here, and we picked Synapse Cardiovascular knowing that it...

Jan 2022
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Analyst/Coordinator

Service and Support

The vendor is proactive in monitoring the space on the servers and the report queues. The vendor...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The process of pulling data from the system could be more robust and user friendly. If we need...

Jan 2022
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Manager

Functionality and Upgrades

Synapse Cardiovascular is a solid system. We are looking forward to the next version upgrade. I have...

Jan 2022
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VP/Other Executive

Interfacing and Integration

One thing our end users like about Synapse Cardiovascular is that we are slowly moving away from...

Jan 2022
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Manager

Interfacing and Integration

We are working on integrating Synapse Cardiovascular with some of our other systems.

Dec 2021
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Manager

Relationship

We have used several different PACS systems. Overall, Synapse Cardiovascular is a lot easier to use...

Dec 2021
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Manager

Service and Support

We receive the support that we need from Fujifilm. Their support desk is very good at working on...

Dec 2021
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Manager

Relationship

Fujifilm's executive involvement is very good. Their salespeople reach out to us often. They make...

Dec 2021
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Manager

Technology

Fujifilm is always trying to improve their product and its efficiency. They come on-site to monitor...

Dec 2021
||
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Manager

ROI / Cost (care and feeding)

I think that the price that the vendor charges us for the product is fair. We get what we pay for,...

Dec 2021
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Manager

Relationship

If someone were considering buying Synapse Cardiovascular, I would tell them about the relationship...

Dec 2021
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Manager

Functionality and Upgrades

I have issues with entering my password into the system from time to time. That is a pain. I can log...

Dec 2021
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Director

Functionality and Upgrades

I was glad that my organization got this product. I was already familiar with the system, and that...

Nov 2021
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Director

Relationship

The vendor absolutely keeps their promises. I feel like their customer service and timeliness change...

Nov 2021
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Director

Implementation and Training

We had a long implementation, but overall, it was very smooth. When we needed to negotiate with the...

Nov 2021
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Director

Functionality and Upgrades

The product's biggest weakness is its reporting. There are a few canned reports that are available,...

Nov 2021
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Manager

Future Outlook

The product is straightforward, so we don’t really need to do any training on it. The product could...

Nov 2021
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Manager

Interfacing and Integration

The integration is good. We like the integration features. Even though they are problematic for some...

Nov 2021
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Physician

Sales and Contracting

Fujifilm told us this solution was a single platform when we signed up, and then it turned out there...

Nov 2021
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Physician

Functionality and Upgrades

Fujifilm has been continuing to develop. The way they have responded to our feedback and the...

Nov 2021
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Physician

Functionality and Upgrades

What would make the system better is a whole host of things that Fujifilm is claiming are in some of...

Nov 2021
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Physician

Service and Support

Our experience with Fujifilm has been very much like we tell them what our problem is, and they tell...

Nov 2021
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Physician

ROI / Cost (care and feeding)

Fujifilm has given us lots of random training for free. I have worked with many vendors who...

Nov 2021
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Physician

Relationship

Fujifilm makes promises saying they will get something to us, and it will come, but it may be six...

Nov 2021
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Physician

Implementation and Training

Fujifilm is pretty good with implementations. They show up, but their training is a weakness. I wish...

Nov 2021
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Physician

Interfacing and Integration

Synapse Cardiovascular plays very nicely with the echo machine. There are these extra 3D things that...

Nov 2021
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Director

ROI / Cost (care and feeding)

Fujifilm makes a genuine effort to avoid charging us for every little thing. They keep most of their...

Nov 2021
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Director

Service and Support

Fujifilm helps us fully resolve problems in a timely manner, but their attention to maintenance...

Nov 2021
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Director

Win/Loss - Why they were selected (by current clients)

Synapse Cardiovascular is a pricey system. My governance people picked Synapse Cardiovascular...

Nov 2021
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Director

Interfacing and Integration

Synapse Cardiovascular's ability to integrate with another product we use in the diagnostic...

Nov 2021
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Director

Relationship

We are really pushing the envelope with Fujifilm right now. They have gone over their skis to help...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

I like how easy the system is to use. It is straightforward. If a user reads the system's buttons,...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

We have issues with the system's report builder. Right now, the report builder is like a tree. We...

Nov 2021
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Manager

Functionality and Upgrades

The system’s upgrades are very chaotic. The current solution is very poor. There are so many...

Nov 2021
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Manager

Functionality and Upgrades

We have to place tickets with Fujifilm for very small things that I don’t think would ever happen on...

Nov 2021
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Manager

Future Outlook

I think Fujifilm has stopped doing anything with the solution because they are going to integrate...

Nov 2021
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Manager

Service and Support

The people that we have from Fujifilm that support our site are wonderful. There are ongoing...

Nov 2021
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Manager

ROI / Cost (care and feeding)

If we need to upgrade the system or add something to it, the vendor will charge us. For example, if...

Oct 2021
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Manager

Implementation and Training

We recently did a major upgrade. We did that upgrade during the COVID-19 pandemic, and a lot of the...

Oct 2021
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VP/Other Executive

Service and Support

The support people are okay when we get to them, but things are always really slow. Everything takes...

Oct 2021
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VP/Other Executive

Relationship

Fuji has not kept all their promises, and things have really been dragging. I am disappointed in the...

Oct 2021
||
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Manager

Functionality and Upgrades

We have been forced to change our processes because Fujifilm’s solutions haven't been working well...

Oct 2021
||
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Manager

Service and Support

Synapse Cardiovascular was a brand-new platform for us, so there was difficulty there. There were...

Oct 2021
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Manager

Functionality and Upgrades

Synapse Cardiovascular is very similar to Fujifilm’s radiology platform. The ease of use and...

Oct 2021
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Manager

Relationship

I don't know about new technology, but Fujifilm does deliver communication about upgrades that are available....

Oct 2021
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Manager

Service and Support

Fujifilm has two platforms within cardiology. Synapse Cardiovascular is new, and the other one has...

Oct 2021
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Manager

Lessons Learned

Synapse Cardiovascular is integrated well with our current HIS. I would highly recommend Synapse...

Oct 2021
||
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Manager

Future Outlook

It is a little more difficult to manage and manipulate things in Synapse Cardiovascular behind the...

Oct 2021
||
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Manager

Functionality and Upgrades

Our cardiologists have loved the advanced reporting in the system. They have commented multiple...

Oct 2021
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Director

Functionality and Upgrades

Our doctors love the system. Of all the software they use, Synapse Cardiovascular is their favorite....

Oct 2021
||
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Director

Other Observations & Comments

I did look at upgrading the system and what the vendor has to offer for the future. I looked at...

Oct 2021
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Director

Service and Support

The vendor has a new support system where we can call a help desk, and then our request is assigned...

Oct 2021
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Director

Relationship

We don’t really work with the vendor executives. We talk to a sales representative as needed, and...

Oct 2021
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Director

Interfacing and Integration

The system either works or doesn’t work. It is very rare that we have interface issues. When we do...

Oct 2021
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Analyst/Coordinator

Implementation and Training

Fujifilm didn’t keep all promises because we initially planned to implement more with Synapse...

Oct 2021
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Analyst/Coordinator

Technology

I like that Synapse Cardiovascular has a lot of capability to do customizations based on workflow....

Oct 2021
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Analyst/Coordinator

Relationship

Even though we have a lot of issues with Synapse Cardiovascular, we have a standing meeting with...

Oct 2021
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