Synapse Cardiovascular Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Product

It is pretty amazing that we have been using this solution on an older version for as long as we...

Apr 2025
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Manager

Culture, Loyalty, Product

We are using a very old version of Synapse Cardiovascular. There was an upgraded software version,...

Apr 2025
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Analyst/Coordinator

Relationship

Fujifilm has ramped up their customer service. I call them, and I get what I want. A while ago, we...

Apr 2025
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Analyst/Coordinator

Product

Bringing hemo data into Synapse Cardiovascular is nice. Everything works great. But sometimes if we...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

We had a horrible upgrade of Synapse Cardiovascular years ago, but we are now in a good land. We...

Apr 2025
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Analyst/Coordinator

Loyalty

One thing that is lacking with our most current upgrade of Synapse Cardiovascular is administrative...

Apr 2025
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Analyst/Coordinator

Product

Synapse Cardiovascular is a good product. I have had the benefit of supporting other vendors, so I...

Apr 2025
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Analyst/Coordinator

Product, Value

There are certain changes I get to make in Synapse Cardiovascular, but when we get deeper into the...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

The cath diagram in Synapse Cardiovascular is awesome. Fujifilm completely redid it in the recent...

Apr 2025
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Analyst/Coordinator

Loyalty

At some point, we will go to our other vendor's system. It would be silly to think we wouldn't go to...

Apr 2025
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Analyst/Coordinator

Product

Synapse Cardiovascular has deep connections into our EHR, and we don't even use some of those...

Apr 2025
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Analyst/Coordinator

Relationship

Fujifilm has regular calls that we can attend, and if we have questions, the calls are open. That is...

Apr 2025
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Analyst/Coordinator

Culture, Loyalty, Product

Fujifilm is always delivering new things. They are coming out with their own viewer, which I have...

Apr 2025
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Analyst/Coordinator

Relationship, Product

We have Fujifilm monitoring where they have a loop back into their support tunnel on whether...

Apr 2025
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Manager

Loyalty, Product

Our physicians say that Synapse Cardiovascular feels like a young product. We have compared it to...

Feb 2025
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Manager

Product

There are reporting deficiencies in Synapse Cardiovascular, and the reports aren't robust. For...

Feb 2025
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Manager

Relationship

Fujifilm's support for Synapse Cardiovascular is stretched thin. We don't often get good or timely support....

Feb 2025
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Manager

Product

The system's interface is much better than the interface in our previous version. It is now much...

Feb 2025
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Manager

Operations, Product

When we went live with the newest version of Synapse Cardiovascular, there were a bunch of little...

Dec 2024
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Manager

Operations

Fujifilm did a couple of Webexe trainings and hoped for the best. My staff members pretty much had...

Dec 2024
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Manager

Relationship

Fujifilm is easily accessible, and they do really well at delivering new technology.

Dec 2024
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Manager

Loyalty, Relationship

Fujifilm is easy to work with; they just take a long time to get anything done. I honestly don't...

Dec 2024
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Manager

Loyalty

When we got Synapse Cardiovascular, it was one of the most versatile products that could go with any...

Dec 2024
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Manager

Loyalty, Product

Synapse Cardiovascular is quite a bit better than Fujifilm’s previous system. There have been...

Nov 2024
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Manager

Value

Fujifilm doesn’t charge for things that are included as long as they are within the scope or within...

Nov 2024
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Analyst/Coordinator

Relationship

The support at Fujifilm is hard because there is one person who is very responsive, and then...

Nov 2024
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Analyst/Coordinator

Operations

I am not aware of any ongoing training that Fujifilm provides to the end users. There is one...

Nov 2024
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Analyst/Coordinator

Operations, Product

Some of the 3D applications are very clunky in how they work. Users have a hard time understanding...

Nov 2024
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Analyst/Coordinator

Product

There are often errors and issues with the advanced structured reporting in Synapse Cardiovascular....

Nov 2024
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Manager

Relationship, Operations

We have had really good experiences with implementation from Fujifilm. Synapse Cardiovascular is one...

Nov 2024
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Manager

Loyalty, Product

The version that we are on with Synapse Cardiology has really given us a good look at Fujifilm’s...

Nov 2024
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Manager

Loyalty, Product

I am looking for ease of use in the newest version of Synapse Cardiology from a remote environment...

Nov 2024
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Manager

Operations, Product

We have Synapse Cardiovascular for our cardio solution, and we use the echo structured reports. The...

Nov 2024
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Manager

Value

Fuji tends to nickel-and-dime us. We feel like there are charges always coming down the pike.

Nov 2024
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Director

Relationship, Product

Fujifilm has been good for the most part, and they are reasonable to work with. Sometimes they are...

Nov 2024
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Director

Loyalty, Product

Pediatrics is struggling with Synapse Cardiovascular because they don't have easy access to the...

Nov 2024
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Director

Product

I wish we could get the summary field to come to our EHR from Synapse Cardiovascular as a discrete...

Nov 2024
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Director

Product

Synapse Cardiovascular is very good and easy to use once we get the hang of it. We have adjusted our...

Nov 2024
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Director

Loyalty, Relationship

I wish Fujifilm could be a little more transparent about things. We want them to build a road map to...

Nov 2024
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Director

Loyalty, Product

Things are going well with Synapse Cardiovascular. We are using them for PET reporting, and that is...

Nov 2024
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Analyst/Coordinator

Product

The structured reporting from Synapse Cardiovascular is good. Sometimes the system is slow to get...

Sep 2024
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Analyst/Coordinator

Relationship, Product

Synapse Cardiovascular is easy to use and maintain. It only takes two FTEs to run the system, and we...

Sep 2024
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Manager

Relationship, Operations, Product

We upgraded to a newer release of the product, and I wouldn't say that it was a heavy lift. We have...

Sep 2024
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Manager

Operations, Product

I'm very comfortable with the flow and the configuration side of the product. Switching to...

Sep 2024
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Manager

Relationship

Fujifilm recently changed the way their phone tree works for support. There have been a fair number...

Sep 2024
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Manager

Loyalty, Product

We have maintained separate databases between radiology and cardiology. We didn't combine our...

Sep 2024
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Director

Product

The system is a little faster now, but it still runs slowly. Fujifilm blames our network, but a safe...

Jul 2024
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Director

Product

The echo reporting is lacking and problematic for certain areas. The users are very dissatisfied.

Jul 2024
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Director

Operations, Product

One of our upgrades was huge and required retraining, but the new version was much better than the...

Jul 2024
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Director

Product

We could still use better analytics and administrative tools. I wonder why the analytics package...

Jul 2024
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Analyst/Coordinator

Operations

We needed external resources to help us implement Synapse Cardiovascular. The external resources did...

Jun 2024
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Analyst/Coordinator

Culture

There are specific functions that we were hoping to address in the new version of Synapse...

Jun 2024
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Analyst/Coordinator

Operations

Our go-live for Synapse Cardiovascular was pretty painful. Fujifilm provide a lot of at-the-elbow...

Jun 2024
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Analyst/Coordinator

Product, Value

With the newest upgrade for Synapse Cardiovascular, our turnaround times for reading echoes have...

Jun 2024
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Analyst/Coordinator

Culture, Loyalty, Operations, Product

Fujifilm told us that the system would be ready out of the box, but that wasn't true. We have found...

Jun 2024
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