Synapse Cardiovascular Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Culture, Loyalty
Our long-term experience is that Fujifilm promises the sun and moon, but the sun and moon usually...
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Relationship
Fujifilm used to be much better about asking Fujifilm customers how things were going and whether we...
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Relationship
The challenge with Fujifilm is that when we call customer support, we get tier-one support people....
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Product
Discrete data isn't easily called from our EHR for reporting in Synapse Cardiovascular, so we do...
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Operations, Product
Synapse Cardiovascular isn't the easiest thing to get people dialed in on, and there were a lot of...
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Loyalty
Our version of Synapse Cardiovascular was purchased from another vendor, and it doesn’t perform very...
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Loyalty, Product
Synapse Cardiovascular is underperforming. There is a lot of slowness, lagging, and errors. It is...
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Value
We are long-time customers of Fujifilm. There have been a couple of times when I haven't been happy...
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Relationship
Fujifilm’s support team is good. They really help us identify things that we can do to help...
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Product
It is pretty amazing that we have been using this solution on an older version for as long as we...
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Culture, Loyalty, Product
We are using a very old version of Synapse Cardiovascular. There was an upgraded software version,...
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Relationship
Fujifilm has ramped up their customer service. I call them, and I get what I want. A while ago, we...
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Product
Bringing hemo data into Synapse Cardiovascular is nice. Everything works great. But sometimes if we...
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Loyalty, Product
We had a horrible upgrade of Synapse Cardiovascular years ago, but we are now in a good land. We...
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Loyalty
One thing that is lacking with our most current upgrade of Synapse Cardiovascular is administrative...
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Product
Synapse Cardiovascular is a good product. I have had the benefit of supporting other vendors, so I...
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Product, Value
There are certain changes I get to make in Synapse Cardiovascular, but when we get deeper into the...
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Loyalty, Product
The cath diagram in Synapse Cardiovascular is awesome. Fujifilm completely redid it in the recent...
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Loyalty
At some point, we will go to our other vendor's system. It would be silly to think we wouldn't go to...
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Product
Synapse Cardiovascular has deep connections into our EHR, and we don't even use some of those...
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Relationship
Fujifilm has regular calls that we can attend, and if we have questions, the calls are open. That is...
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Culture, Loyalty, Product
Fujifilm is always delivering new things. They are coming out with their own viewer, which I have...
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Relationship, Product
We have Fujifilm monitoring where they have a loop back into their support tunnel on whether...
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Loyalty, Product
Our physicians say that Synapse Cardiovascular feels like a young product. We have compared it to...
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Product
There are reporting deficiencies in Synapse Cardiovascular, and the reports aren't robust. For...
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Relationship
Fujifilm's support for Synapse Cardiovascular is stretched thin. We don't often get good or timely support....
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Product
The system's interface is much better than the interface in our previous version. It is now much...
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Operations, Product
When we went live with the newest version of Synapse Cardiovascular, there were a bunch of little...
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Operations
Fujifilm did a couple of Webexe trainings and hoped for the best. My staff members pretty much had...
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Relationship
Fujifilm is easily accessible, and they do really well at delivering new technology.
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Loyalty, Relationship
Fujifilm is easy to work with; they just take a long time to get anything done. I honestly don't...
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Loyalty
When we got Synapse Cardiovascular, it was one of the most versatile products that could go with any...
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Loyalty, Product
Synapse Cardiovascular is quite a bit better than Fujifilm’s previous system. There have been...
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Value
Fujifilm doesn’t charge for things that are included as long as they are within the scope or within...
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Relationship
The support at Fujifilm is hard because there is one person who is very responsive, and then...
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Operations
I am not aware of any ongoing training that Fujifilm provides to the end users. There is one...
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Operations, Product
Some of the 3D applications are very clunky in how they work. Users have a hard time understanding...
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Product
There are often errors and issues with the advanced structured reporting in Synapse Cardiovascular....
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Relationship, Operations
We have had really good experiences with implementation from Fujifilm. Synapse Cardiovascular is one...
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Loyalty, Product
The version that we are on with Synapse Cardiology has really given us a good look at Fujifilm’s...
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Loyalty, Product
I am looking for ease of use in the newest version of Synapse Cardiology from a remote environment...
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Operations, Product
We have Synapse Cardiovascular for our cardio solution, and we use the echo structured reports. The...
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Value
Fuji tends to nickel-and-dime us. We feel like there are charges always coming down the pike.
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Relationship, Product
Fujifilm has been good for the most part, and they are reasonable to work with. Sometimes they are...
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Loyalty, Product
Pediatrics is struggling with Synapse Cardiovascular because they don't have easy access to the...
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Product
I wish we could get the summary field to come to our EHR from Synapse Cardiovascular as a discrete...
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Product
Synapse Cardiovascular is very good and easy to use once we get the hang of it. We have adjusted our...
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Loyalty, Relationship
I wish Fujifilm could be a little more transparent about things. We want them to build a road map to...
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Loyalty, Product
Things are going well with Synapse Cardiovascular. We are using them for PET reporting, and that is...
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Product
The structured reporting from Synapse Cardiovascular is good. Sometimes the system is slow to get...
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Relationship, Product
Synapse Cardiovascular is easy to use and maintain. It only takes two FTEs to run the system, and we...
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Relationship, Operations, Product
We upgraded to a newer release of the product, and I wouldn't say that it was a heavy lift. We have...
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Operations, Product
I'm very comfortable with the flow and the configuration side of the product. Switching to...
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Relationship
Fujifilm recently changed the way their phone tree works for support. There have been a fair number...
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Loyalty, Product
We have maintained separate databases between radiology and cardiology. We didn't combine our...
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Product
The system is a little faster now, but it still runs slowly. Fujifilm blames our network, but a safe...
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Product
The echo reporting is lacking and problematic for certain areas. The users are very dissatisfied.
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Operations, Product
One of our upgrades was huge and required retraining, but the new version was much better than the...
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Product
We could still use better analytics and administrative tools. I wonder why the analytics package...
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