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Synapse Cardiovascular
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Manager
We have been forced to change our processes because Fujifilm’s solutions haven't been working well...
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Manager
Synapse Cardiovascular was a brand-new platform for us, so there was difficulty there. There were...
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Manager
Synapse Cardiovascular is very similar to Fujifilm’s radiology platform. The ease of use and...
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Manager
I don't know about new technology, but Fujifilm does deliver communication about upgrades that are available....
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Manager
Fujifilm has two platforms within cardiology. Synapse Cardiovascular is new, and the other one has...
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Manager
Synapse Cardiovascular is integrated well with our current HIS. I would highly recommend Synapse...
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Manager
It is a little more difficult to manage and manipulate things in Synapse Cardiovascular behind the...
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Manager
Our cardiologists have loved the advanced reporting in the system. They have commented multiple...
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Director
Our doctors love the system. Of all the software they use, Synapse Cardiovascular is their favorite....
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Director
I did look at upgrading the system and what the vendor has to offer for the future. I looked at...
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Director
The vendor has a new support system where we can call a help desk, and then our request is assigned...
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Director
We don’t really work with the vendor executives. We talk to a sales representative as needed, and...
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Director
The system either works or doesn’t work. It is very rare that we have interface issues. When we do...
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Analyst/Coordinator
Fujifilm didn’t keep all promises because we initially planned to implement more with Synapse...
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Analyst/Coordinator
I like that Synapse Cardiovascular has a lot of capability to do customizations based on workflow....
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Analyst/Coordinator
Even though we have a lot of issues with Synapse Cardiovascular, we have a standing meeting with...
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Manager
The vendor is attempting to unify the cardiovascular platform with their radiology system and really...
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Manager
The system is of good quality, very intuitive, and easy to use. We have had Fujifilm's system for a...
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Manager
A different vendor upgrades continually, and so much change is constantly written into their...
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Director
Synapse Cardiovascular is stable, reliable, and does what it is supposed to do. The doctors are used...
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Director
We negotiated a comprehensive contract with Fuji in the past. We got a lot of the conceptions that...
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Director
We have a strong relationship with Fuji's executives. They come to our meetings frequently, and they...
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Manager
We have never had a problem with Fujifilm as far as keeping promises goes. Their support has...
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Manager
I have an update coming for Synapse Cardiovascular, but that is it as far as new technology goes....
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Manager
In terms of whether I would buy the product again, I would maybe rethink it. It is a little more...
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Manager
Our doctors aren't big fans of Fujifilm and their solutions. Part of that is because our doctors...
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Manager
The training we have been able to do for the system has been watered down because no one can travel...
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Manager
Fujifilm didn't meet our expectations at all during our integration. They didn't even offer us the...
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Analyst/Coordinator
Fujifilm made some leaps and bounds in their cath reporting when they moved to Advanced Reporting....
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Analyst/Coordinator
Fujifilm's next upgrade takes out some features that they thought were good ideas but were...
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Analyst/Coordinator
We had good training from Fujifilm. The training happened during COVID-19, so it was remote and...
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Analyst/Coordinator
We had a rough implementation of Advanced Reporting in Synapse Cardiovascular. We are still not...
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Analyst/Coordinator
We are having trouble with the echo workflow in Synapse Cardiovascular. The system has an automatic...
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Analyst/Coordinator
The reports from Synapse Cardiovascular go into our EMR, and the system bills the way we expect it...
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Analyst/Coordinator
Each time something gets upgraded, we always have to keep up with the technology. Fujifilm is good,...
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Analyst/Coordinator
Fujifilm’s support has been good. We had a problem that needed escalation, and we got that...
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Analyst/Coordinator
There are key experts on Fujifilm's support team who we can never get a hold of because everyone...
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Analyst/Coordinator
I have been happier before. I hope my satisfaction will be different next year, but it is not going...
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Analyst/Coordinator
Fujifilm did a much better demo than other vendors we looked at. They seemed to be much more forward...
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Analyst/Coordinator
Fujifilm is not a nickel-and-dime company. We get a single charge; that is the nice thing. We have...
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Director
Fujifilm will nickel-and-dime us to death. We can’t get anything done without a significant outlay...
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Director
We love Synapse Cardiovascular for our echo and vascular things. One challenge that we have with the...
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Director
All of the support is handled online. We have to go online to open a ticket. That has gotten worse...
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Director
If I were to select a CV system again, I would probably do a deeper dive into more accessibility....
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Director
Our PACS and Synapse Cardiovascular are connected, and we can repopulate our worklist with one...
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Director
The support we get for this system isn’t as smooth as I would like it to be. The response time for...
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Director
I would rate the system's ease of use high because the end users are experienced. If I put someone...
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VP/Other Executive
I don't think there is anything special about Synapse Cardiovascular. I do know that our...
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Director
Our doctors are not happy with Synapse Cardiovascular. They say that the system doesn't have nearly...
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Director
Synapse Cardiovascular worked as promised, but in our minds, the system wasn't ever as robust as its...
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Director
When we were looking for a system, we needed certain things, and we got those things. However, I...
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Director
The product works, but we have had a lot of issues since the go-live. Most of those issues relate to...
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Director
We can optimize our quality reporting, billing, and compliance. We will get a bit more data...
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Director
We have a dedicated on-site person from Fujifilm available. I work mostly with the implementation...
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Manager
We are pretty satisfied with Synapse Cardiovascular. It has a good management reporting system. I...
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Manager
Sometimes we can't do as much as we could if we had systems from the same vendor. Other systems...
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Analyst/Coordinator
Synapse Cardiovascular’s reporting is functional, and it does the job. We have a lot of issues with...
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Analyst/Coordinator
Synapse Cardiovascular isn’t perfect. We are looking at other products, but there is no perfect...
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Manager
We ran into some issues with an upgrade that Fujifilm hadn't encountered before. The issues were...
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Manager
The fact that we have Fujifilm's entire profile of products speaks a lot for what we feel about the...
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Manager
Fuji has been fairly stable, but they seem to be behind on their technology. They have been talking...
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Manager
We have not seen a lot of added functionality on the structured reporting side in quite a while,...
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Manager
Fuji is trying to move toward one platform for PACS, cardiology, and VNA. We have put things on hold...
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Director
Synapse Cardiovascular is a good system. We have had it a long time, and we have a good relationship...
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Manager
Our echo department loves Synapse Cardiovascular. They have gotten used to the system, so they are...
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Manager
Fujifilm is the absolute worst in terms of keeping promises. The system crashes in the middle of the...
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Manager
We want a way to get discrete measurements out of Synapse Cardiovascular. Our echo doctors sometimes...
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Director
The system is not very easy to navigate or maneuver through, especially if we need to do any kind of...
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Director
We have had the system for a long time, but it is definitely something we might look at replacing in...
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Director
Fuji could improve their support. We often can’t reach anybody by phone right away, so we have to...
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Director
The reports get out. We can usually get everything taken care of just fine. All imaging software is...
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Director
I would buy the newer version of the software for sure. It was great. It would take some time to get...
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Director
It has been a while since we had a big upgrade. The last big upgrade really helped with the speed of...
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Director
The vendor doesn’t nickel-and-dime. I had them help me out in redoing reports within the last year,...
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Director
The vendor doesn’t come in and train us. I have only ever been trained by stenographers here on how...
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Director
The solution is specifically geared toward echo. I have used other programs that are made to be...
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