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Synapse Cardiovascular
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Service and Support

If I have an issue, Fujifilm’s help desk is helpful when we can get in touch with them.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The structured reporting seems to be pretty good, and the standardization is okay. We are able to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The only real issue I have with the product is that reporting takes a really long time, and it is...

Sep 2022
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Manager

Functionality and Upgrades

Reporting from Synapse Cardiovascular is great. We use advanced reporting, and it has a lot of...

Sep 2022
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Manager

Future Outlook

I look forward to a more updated system with a lot more functionality. Our version is a little out...

Sep 2022
||
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Manager

Functionality and Upgrades

Synapse Cardiovascular has met our needs in terms of reporting. The physicians are okay with the...

Sep 2022
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Manager

Relationship

Fujifilm does fairly well overall. I can change some of the reporting myself if I need to, but...

Sep 2022
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Manager

Future Outlook

We are not using the advanced reporting functionality at this time because our current version is...

Sep 2022
||
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Manager

Interfacing and Integration

The reporting in Synapse Cardiovascular is done in PDF format, and when a report gets into our EMR,...

Sep 2022
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Manager

Service and Support

Fujifilm’s support manager for the product is very accessible and will escalate things for me, but...

Sep 2022
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Manager

Relationship

I rarely ever interact with Fujifilm’s executives.

Sep 2022
||
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Manager

Service and Support

Sometimes we have issues with how reports in Synapse Cardiovascular get locked; we have issues where...

Sep 2022
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Manager

Service and Support

My opinion of Fujifilm is in the middle of the spectrum. We have had a lot of trials and...

Sep 2022
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Manager

Interfacing and Integration

Right now, Synapse Cardiovascular is separate from Fujifilm’s PACS solution. With some of the other,...

Sep 2022
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Manager

Functionality and Upgrades

Synapse Cardiovascular is outdated in its appearance and functionality. It is difficult to edit or...

Sep 2022
||
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Manager

Interfacing and Integration

I don’t know whether functional integrations were guaranteed or promised, but there is an...

Sep 2022
||
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Analyst/Coordinator

Other Observations & Comments

My biggest issue that is our physicians have to sign in to so many different systems. If I could...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We currently have the advanced reporting. We recently made the change, and the advanced reporting...

Sep 2022
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Analyst/Coordinator

Service and Support

Fujifilm is not necessarily proactive unless we tell them to be proactive. They have monitoring...

Sep 2022
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Analyst/Coordinator

Future Outlook

I am hoping for perfect satisfaction next year because we are upgrading the product. Version 7 of...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Synapse Cardiovascular is very robust and generates really nice reports. Fujifilm can send out...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Fujifilm has a very handy configuration manager. The configuration manager is really nice because...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like a better reporting suite. I would like to be able to generate reports and look at...

Sep 2022
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Manager

Implementation and Training

Fujifilm definitely provided a lot of training. The vendor was really effective and came on-site to...

Aug 2022
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Manager

Technology

There is a functionality we are still trying to implement and fix. One of the main issues we are...

Aug 2022
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Manager

Technology

Our organization recently switched the default browser we use for Fujifilm's system, and the process...

Aug 2022
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Manager

Relationship

Fujifilm's system is robust and has a lot of functionalities in it. Overall, the product works as...

Aug 2022
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Manager

Service and Support

When we went live with Fujifilm's system, the support people were quick to review all the open cases...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Every time we need some real help from Fujifilm, it seems like we get charged for it. We are told...

Jul 2022
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VP/Other Executive

Implementation and Training

Our staff members felt like they weren't always connected to the Fujifilm people or that they...

Jul 2022
||
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VP/Other Executive

Other Observations & Comments

Because of other affiliated organizations using different systems, being on Synapse Cardiovascular...

Jul 2022
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Manager

Service and Support

Synapse Cardiovascular is not as user friendly as we would like it to be, and I am not overly...

Jul 2022
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Manager

Functionality and Upgrades

I would try to steer others away from Synapse Cardiovascular. We have had to build workflows around...

Jun 2022
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Manager

Future Outlook

Synapse Cardiovascular is not part of our long-term plans. We are discontinuing our use of it. We...

Jun 2022
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Manager

Service and Support

I can't even write an email to someone that I have worked with for years at Fujifilm unless I go...

Jun 2022
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Manager

Relationship

The vendor's service is very consistent, and Fujifilm is very predictable, but no one reaches out to...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

We have the ability to adjust reports and make them user friendly in Synapse Cardiovascular. At...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I want a better way to move changes from testing to production. The process is very lacking on...

May 2022
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Analyst/Coordinator

Future Outlook

Our last Synapse Cardiovascular update was during COVID-19, and the update was bad due to all of the...

May 2022
||
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We selected Fujifilm's system as our cardiology-measurement system to pair with our system for...

Apr 2022
||
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VP/Other Executive

Interfacing and Integration

We selected Fujifilm's system to pair with our EMR for structured reporting. Our EMR and its...

Apr 2022
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Director

Service and Support

I have been impressed with Synapse Cardiovascular. We have had very little unscheduled downtime....

Apr 2022
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(0)
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Director

Other Observations & Comments

I don't ever hear any complaints from our physicians who use the product. Our tax administrator and...

Mar 2022
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Director

Relationship

Fujifilm’s turnaround times are very long. We waited months for a project manager to be assigned to...

Mar 2022
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Manager

Interfacing and Integration

We need to have everything in the same platform. The solution is really restricted to cardiology,...

Jan 2022
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Manager

Functionality and Upgrades

We only use advanced reporting in cath lab. We have very low adoption, so the reporting is of very...

Jan 2022
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Manager

Interfacing and Integration

We had a lot of problems out of the gate with the release. We had a lot of struggles with Fujifilm’s...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

The product is really stable once we get it all set. It allows us to focus on other things that we...

Jan 2022
||
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Manager

Functionality and Upgrades

The product is still tied to Internet Explorer. There are some different pieces that work with...

Jan 2022
||
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Manager

Functionality and Upgrades

We have been with the product for a while, and it hasn't gone down. The system does well.

Jan 2022
||
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Manager

Win/Loss - Why they were selected (by current clients)

Synapse Cardiovascular was selected because of its design and our organization's circumstances.

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Synapse Cardiovascular is better than the last product we had. Synapse Cardiovascular is also better...

Jan 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

We were hoping to improve some things in the system, but once we started digging into those things,...

Jan 2022
||
(0)
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Analyst/Coordinator

Service and Support

Fujifilm’s support is great. The vendor has a lot of very good engineers. I feel comfortable talking...

Jan 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

The Synapse Cardiovascular product interfaces and works well with our EMR. It is very simple.

Jan 2022
||
(0)
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Analyst/Coordinator

Technology

The disadvantage with Synapse Cardiovascular is that it is an old application that hasn't been...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Synapse Cardiovascular is hard to manage because when we do have a problem, the application is so...

Jan 2022
||
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Manager

Future Outlook

Synapse Cardiovascular still holds an important place as a viewer and measurement tool, but we are...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

We had a hard time until we were able to upgrade the system. Before the upgrade, it was very slow,...

Jan 2022
||
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Manager

Service and Support

During the COVID-19 pandemic, we couldn't get the vendor's staff members to come on-site and provide...

Jan 2022
||
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Manager

Future Outlook

We are looking to join Fujifilm as they combine their cardiovascular and radiology systems. We want...

Jan 2022
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Manager

Sales and Contracting

Fujifilm is trying to deliver new technology to us to meet our needs. They try to sell us new things...

Jan 2022
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(0)
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Manager

Future Outlook

Synapse Cardiovascular is an all-inclusive product now, so the functionalities for echo, cath, and...

Jan 2022
||
(0)
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Manager

Relationship

Fuji has had some long-tenured staff, so we have had consistency in the staff we have worked with...

Jan 2022
||
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Manager

Other Observations & Comments

There was some training that we had to ask Fuji for because we had had the system for quite a long...

Jan 2022
||
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Analyst/Coordinator

Service and Support

I know my support personnel, and I talk to them pretty regularly. They are very willing to talk me...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

There have been charges that have come about that we weren't fully aware of going into things.

Jan 2022
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Analyst/Coordinator

Service and Support

I love the vendor's support; it is fantastic. As long as I call in, I get support. Fujifilm's email...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The ability to change advanced reporting and to customize what our doctors want is fantastic. We...

Jan 2022
||
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Analyst/Coordinator

Implementation and Training

We implemented the system during the pandemic. Having the staff on-site was integral. They were all...

Jan 2022
||
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Analyst/Coordinator

Implementation and Training

The initial training was remote, and I didn't get much out of it. I am a hands-on type. I want...

Jan 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

We already have Fujfilm's radiology tool here, and we picked Synapse Cardiovascular knowing that it...

Jan 2022
||
(0)
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Analyst/Coordinator

Service and Support

The vendor is proactive in monitoring the space on the servers and the report queues. The vendor...

Jan 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The process of pulling data from the system could be more robust and user friendly. If we need...

Jan 2022
||
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Manager

Functionality and Upgrades

Synapse Cardiovascular is a solid system. We are looking forward to the next version upgrade. I have...

Jan 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

One thing our end users like about Synapse Cardiovascular is that we are slowly moving away from...

Jan 2022
||
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Manager

Interfacing and Integration

We are working on integrating Synapse Cardiovascular with some of our other systems.

Dec 2021
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Manager

Relationship

We have used several different PACS systems. Overall, Synapse Cardiovascular is a lot easier to use...

Dec 2021
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Manager

Service and Support

We receive the support that we need from Fujifilm. Their support desk is very good at working on...

Dec 2021
||
(0)
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Manager

Relationship

Fujifilm's executive involvement is very good. Their salespeople reach out to us often. They make...

Dec 2021
||
(0)
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Manager

Technology

Fujifilm is always trying to improve their product and its efficiency. They come on-site to monitor...

Dec 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

I think that the price that the vendor charges us for the product is fair. We get what we pay for,...

Dec 2021
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Manager

Relationship

If someone were considering buying Synapse Cardiovascular, I would tell them about the relationship...

Dec 2021
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Manager

Functionality and Upgrades

I have issues with entering my password into the system from time to time. That is a pain. I can log...

Dec 2021
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Director

Functionality and Upgrades

I was glad that my organization got this product. I was already familiar with the system, and that...

Nov 2021
||
(0)
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Director

Relationship

The vendor absolutely keeps their promises. I feel like their customer service and timeliness change...

Nov 2021
||
(0)
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Director

Implementation and Training

We had a long implementation, but overall, it was very smooth. When we needed to negotiate with the...

Nov 2021
||
(0)
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Director

Functionality and Upgrades

The product's biggest weakness is its reporting. There are a few canned reports that are available,...

Nov 2021
||
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Manager

Future Outlook

The product is straightforward, so we don’t really need to do any training on it. The product could...

Nov 2021
||
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Manager

Interfacing and Integration

The integration is good. We like the integration features. Even though they are problematic for some...

Nov 2021
||
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Physician

Sales and Contracting

Fujifilm told us this solution was a single platform when we signed up, and then it turned out there...

Nov 2021
||
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Physician

Functionality and Upgrades

Fujifilm has been continuing to develop. The way they have responded to our feedback and the...

Nov 2021
||
(0)
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Physician

Functionality and Upgrades

What would make the system better is a whole host of things that Fujifilm is claiming are in some of...

Nov 2021
||
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Physician

Service and Support

Our experience with Fujifilm has been very much like we tell them what our problem is, and they tell...

Nov 2021
||
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Physician

ROI / Cost (care and feeding)

Fujifilm has given us lots of random training for free. I have worked with many vendors who...

Nov 2021
||
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Physician

Relationship

Fujifilm makes promises saying they will get something to us, and it will come, but it may be six...

Nov 2021
||
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Physician

Implementation and Training

Fujifilm is pretty good with implementations. They show up, but their training is a weakness. I wish...

Nov 2021
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Physician

Interfacing and Integration

Synapse Cardiovascular plays very nicely with the echo machine. There are these extra 3D things that...

Nov 2021
||
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Director

ROI / Cost (care and feeding)

Fujifilm makes a genuine effort to avoid charging us for every little thing. They keep most of their...

Nov 2021
||
(0)
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Director

Service and Support

Fujifilm helps us fully resolve problems in a timely manner, but their attention to maintenance...

Nov 2021
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

Synapse Cardiovascular is a pricey system. My governance people picked Synapse Cardiovascular...

Nov 2021
||
(0)
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Director

Interfacing and Integration

Synapse Cardiovascular's ability to integrate with another product we use in the diagnostic...

Nov 2021
||
(0)
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Director

Relationship

We are really pushing the envelope with Fujifilm right now. They have gone over their skis to help...

Nov 2021
||
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Analyst/Coordinator

Functionality and Upgrades

I like how easy the system is to use. It is straightforward. If a user reads the system's buttons,...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

We have issues with the system's report builder. Right now, the report builder is like a tree. We...

Nov 2021
||
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Manager

Functionality and Upgrades

The system’s upgrades are very chaotic. The current solution is very poor. There are so many...

Nov 2021
||
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Manager

Functionality and Upgrades

We have to place tickets with Fujifilm for very small things that I don’t think would ever happen on...

Nov 2021
||
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Manager

Future Outlook

I think Fujifilm has stopped doing anything with the solution because they are going to integrate...

Nov 2021
||
(0)
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Manager

Service and Support

The people that we have from Fujifilm that support our site are wonderful. There are ongoing...

Nov 2021
||
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Manager

ROI / Cost (care and feeding)

If we need to upgrade the system or add something to it, the vendor will charge us. For example, if...

Oct 2021
||
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Manager

Implementation and Training

We recently did a major upgrade. We did that upgrade during the COVID-19 pandemic, and a lot of the...

Oct 2021
||
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VP/Other Executive

Service and Support

The support people are okay when we get to them, but things are always really slow. Everything takes...

Oct 2021
||
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VP/Other Executive

Relationship

Fuji has not kept all their promises, and things have really been dragging. I am disappointed in the...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

We have been forced to change our processes because Fujifilm’s solutions haven't been working well...

Oct 2021
||
(0)
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Manager

Service and Support

Synapse Cardiovascular was a brand-new platform for us, so there was difficulty there. There were...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

Synapse Cardiovascular is very similar to Fujifilm’s radiology platform. The ease of use and...

Oct 2021
||
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Manager

Relationship

I don't know about new technology, but Fujifilm does deliver communication about upgrades that are available....

Oct 2021
||
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Manager

Service and Support

Fujifilm has two platforms within cardiology. Synapse Cardiovascular is new, and the other one has...

Oct 2021
||
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Manager

Lessons Learned

Synapse Cardiovascular is integrated well with our current HIS. I would highly recommend Synapse...

Oct 2021
||
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Manager

Future Outlook

It is a little more difficult to manage and manipulate things in Synapse Cardiovascular behind the...

Oct 2021
||
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Manager

Functionality and Upgrades

Our cardiologists have loved the advanced reporting in the system. They have commented multiple...

Oct 2021
||
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Director

Functionality and Upgrades

Our doctors love the system. Of all the software they use, Synapse Cardiovascular is their favorite....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I did look at upgrading the system and what the vendor has to offer for the future. I looked at...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor has a new support system where we can call a help desk, and then our request is assigned...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don’t really work with the vendor executives. We talk to a sales representative as needed, and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system either works or doesn’t work. It is very rare that we have interface issues. When we do...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Fujifilm didn’t keep all promises because we initially planned to implement more with Synapse...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

I like that Synapse Cardiovascular has a lot of capability to do customizations based on workflow....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Even though we have a lot of issues with Synapse Cardiovascular, we have a standing meeting with...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

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