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Synapse Cardiovascular
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Technology

I wouldn’t buy Synapse Cardiovascular again. It is not user friendly, and it has a lot of glitches....

Mar 2023
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Manager

Functionality and Upgrades

There are not a lot of tools for post-processing measuring. Even if we do figure out a way to do it,...

Mar 2023
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Manager

Service and Support

Fujifilm is always very supportive. They are very good. Even though sometimes there is someone doing...

Mar 2023
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Director

Technology

Synapse Cardiovascular goes down here and there, but that is very rare. Instances of downtime get...

Feb 2023
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Director

Service and Support

We love Fujifilm, and we call them if we have interface issues. They are great at helping us out....

Feb 2023
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Director

Functionality and Upgrades

I have recommended Fujifilm. Synapse Cardiovascular is really easy. Our doctors love it. Out of all...

Feb 2023
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Director

Other Observations & Comments

Fujifilm has a vision, and they did a great presentation, but we haven’t taken advantage of them...

Feb 2023
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Manager

Future Outlook

We are going through the planning phase of our next upgrade, which is v.7. We are looking forward to...

Feb 2023
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Manager

Lessons Learned

We use Synapse Cardiovascular for our vascular structured reporting, and we find it to be much...

Feb 2023
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Manager

Interfacing and Integration

The integration has been good between Synapse Cardiovascular and our other vendor's cardiology...

Feb 2023
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Manager

Future Outlook

Fuji has a good solution for cardiology, but they have been slow to develop it and have fallen...

Feb 2023
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Manager

Service and Support

The Fuji support people are good, but they are not always proactive, and at times, we must chase...

Feb 2023
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Manager

Relationship

I don't know who is leading the Fuji team for radiology or cardiology. It feels like there is a...

Feb 2023
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Manager

Service and Support

Fujifilm does a fairly good job of responding to us, but the response time could be a little bit better....

Jan 2023
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Manager

Interfacing and Integration

The solution works well for our physicians. We do image sharing through cloud-based image-sharing...

Jan 2023
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Manager

Functionality and Upgrades

Our end users definitely want certain things in certain places, and the system isn't exactly...

Jan 2023
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Manager

Functionality and Upgrades

We standardized the system for all of our sites so that all of our people could work the same way...

Jan 2023
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Manager

Relationship

We have direct contact with the vendor's people. If we have any questions, we can email them or set...

Jan 2023
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Manager

Implementation and Training

Fujifilm's training was very good. The vendor went over all of the steps that we needed and provided...

Jan 2023
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Director

Future Outlook

We have implemented Synapse Cardiovascular's advanced reporting feature, and that feature has been...

Jan 2023
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Director

Other Observations & Comments

Fujifilm has offered online training and things like that, but the online version has not been...

Jan 2023
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Director

Relationship

We used to have annual meetings where we would submit our wish list items to Fujifilm. During the...

Jan 2023
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Director

Implementation and Training

The implementation of Synapse Cardiovascular was almost perfect. It went very well.

Dec 2022
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Director

Functionality and Upgrades

Synapse Cardiovascular is very intuitive and user friendly. One of the big things that all the...

Dec 2022
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Director

Functionality and Upgrades

I have used Synapse Cardiovascular for years, and I have been very happy. All the providers that I...

Dec 2022
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Manager

Service and Support

Fujifilm doesn't have poor support; they just have new products, and not everyone in the company...

Nov 2022
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Manager

Relationship

I pretty much have access to everyone all the way to the top without hesitation. I can talk to...

Nov 2022
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Manager

Service and Support

Fujifilm usually has training materials online. They have meetings that we can join weekly with...

Nov 2022
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Manager

Interfacing and Integration

Fujifilm is working to integrate with all of our downstream vendors. They have recurring meetings...

Nov 2022
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Director

Service and Support

Across the board, Fujifilm is pretty good. There are a few occasional delays or blips in service. In...

Nov 2022
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Director

Future Outlook

We have had a few minor glitches with exchanging data between Fujifilm's system and one of our other...

Nov 2022
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Director

Sales and Contracting

Fujifilm gives us a price, and that is the price we pay. The vendor will never charge us more, and...

Nov 2022
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Director

Other Observations & Comments

Training with Fujifilm is pretty easy to do, but the vendor's training is also pretty generic. It is...

Nov 2022
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Director

Functionality and Upgrades

Synapse Cardiovascular is pretty straightforward and easy to use.

Nov 2022
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Director

ROI / Cost

I am happy with Fujifilm. I really do feel like we get our money's worth.

Nov 2022
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(0)
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Manager

Future Outlook

Synapse Cardiovascular is very user friendly. The downside of the system is that we have an old...

Oct 2022
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Manager

ROI / Cost

The service contract that we have with the vendor covers a lot of the cost of Synapse...

Oct 2022
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Manager

Functionality and Upgrades

We recently did an upgrade for the system where we purchased advanced reporting abilities from...

Oct 2022
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(0)
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Director

Functionality and Upgrades

We use Synapse Cardiovascular for echo, and it is amazing. The system uses all the right...

Oct 2022
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(0)
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Director

Functionality and Upgrades

There are a whole bunch of small things that are annoying. The way Synapse Cardiovascular interacts...

Oct 2022
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(0)
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Director

Relationship

Fujifilm values us as a customer, and they work hard to try to maintain a good relationship. We have...

Oct 2022
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Director

Future Outlook

There are functions that are not deployed yet, and there are many promises that haven't been...

Oct 2022
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(0)
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Director

ROI / Cost

Fujifilm does not charge for every little thing as other vendors have done in the past.

Oct 2022
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Director

Functionality and Upgrades

There are things that we wish were better in the cath reporting piece. That piece is a challenging...

Oct 2022
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(0)
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Director

Other Observations & Comments

Our last upgrade with Fujifilm was a big deal because of our size. The upgrade was a major challenge...

Oct 2022
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Director

ROI / Cost

Synapse Cardiovascular has a good viewer for looking at and comparing images and using tools with...

Oct 2022
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(0)
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Analyst/Coordinator

Service and Support

We have seen Fujifilm's new platform, and it looks great based on the demo. It definitely sounds...

Oct 2022
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Analyst/Coordinator

Service and Support

If I have an issue, Fujifilm’s help desk is helpful when we can get in touch with them.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The structured reporting seems to be pretty good, and the standardization is okay. We are able to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The only real issue I have with the product is that reporting takes a really long time, and it is...

Sep 2022
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Manager

Functionality and Upgrades

Reporting from Synapse Cardiovascular is great. We use advanced reporting, and it has a lot of...

Sep 2022
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Manager

Future Outlook

I look forward to a more updated system with a lot more functionality. Our version is a little out...

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

Synapse Cardiovascular has met our needs in terms of reporting. The physicians are okay with the...

Sep 2022
||
(0)
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Manager

Relationship

Fujifilm does fairly well overall. I can change some of the reporting myself if I need to, but...

Sep 2022
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(0)
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Manager

Future Outlook

We are not using the advanced reporting functionality at this time because our current version is...

Sep 2022
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(0)
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Manager

Interfacing and Integration

The reporting in Synapse Cardiovascular is done in PDF format, and when a report gets into our EMR,...

Sep 2022
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Manager

Service and Support

Fujifilm’s support manager for the product is very accessible and will escalate things for me, but...

Sep 2022
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(0)
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Manager

Relationship

I rarely ever interact with Fujifilm’s executives.

Sep 2022
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(0)
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Manager

Service and Support

Sometimes we have issues with how reports in Synapse Cardiovascular get locked; we have issues where...

Sep 2022
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Manager

Service and Support

My opinion of Fujifilm is in the middle of the spectrum. We have had a lot of trials and...

Sep 2022
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Manager

Interfacing and Integration

Right now, Synapse Cardiovascular is separate from Fujifilm’s PACS solution. With some of the other,...

Sep 2022
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Manager

Functionality and Upgrades

Synapse Cardiovascular is outdated in its appearance and functionality. It is difficult to edit or...

Sep 2022
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(0)
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Manager

Interfacing and Integration

I don’t know whether functional integrations were guaranteed or promised, but there is an...

Sep 2022
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(0)
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Analyst/Coordinator

Other Observations & Comments

My biggest issue that is our physicians have to sign in to so many different systems. If I could...

Sep 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

We currently have the advanced reporting. We recently made the change, and the advanced reporting...

Sep 2022
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(0)
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Analyst/Coordinator

Service and Support

Fujifilm is not necessarily proactive unless we tell them to be proactive. They have monitoring...

Sep 2022
||
(0)
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Analyst/Coordinator

Future Outlook

I am hoping for perfect satisfaction next year because we are upgrading the product. Version 7 of...

Sep 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Synapse Cardiovascular is very robust and generates really nice reports. Fujifilm can send out...

Sep 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Fujifilm has a very handy configuration manager. The configuration manager is really nice because...

Sep 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

I would like a better reporting suite. I would like to be able to generate reports and look at...

Sep 2022
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Manager

Implementation and Training

Fujifilm definitely provided a lot of training. The vendor was really effective and came on-site to...

Aug 2022
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Manager

Technology

There is a functionality we are still trying to implement and fix. One of the main issues we are...

Aug 2022
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(0)
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Manager

Technology

Our organization recently switched the default browser we use for Fujifilm's system, and the process...

Aug 2022
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Manager

Relationship

Fujifilm's system is robust and has a lot of functionalities in it. Overall, the product works as...

Aug 2022
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Manager

Service and Support

When we went live with Fujifilm's system, the support people were quick to review all the open cases...

Aug 2022
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VP/Other Executive

ROI / Cost

Every time we need some real help from Fujifilm, it seems like we get charged for it. We are told...

Jul 2022
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VP/Other Executive

Implementation and Training

Our staff members felt like they weren't always connected to the Fujifilm people or that they...

Jul 2022
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VP/Other Executive

Other Observations & Comments

Because of other affiliated organizations using different systems, being on Synapse Cardiovascular...

Jul 2022
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(0)
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Manager

Service and Support

Synapse Cardiovascular is not as user friendly as we would like it to be, and I am not overly...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

I would try to steer others away from Synapse Cardiovascular. We have had to build workflows around...

Jun 2022
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Manager

Future Outlook

Synapse Cardiovascular is not part of our long-term plans. We are discontinuing our use of it. We...

Jun 2022
||
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Manager

Service and Support

I can't even write an email to someone that I have worked with for years at Fujifilm unless I go...

Jun 2022
||
(0)
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Manager

Relationship

The vendor's service is very consistent, and Fujifilm is very predictable, but no one reaches out to...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have the ability to adjust reports and make them user friendly in Synapse Cardiovascular. At...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I want a better way to move changes from testing to production. The process is very lacking on...

May 2022
||
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Analyst/Coordinator

Future Outlook

Our last Synapse Cardiovascular update was during COVID-19, and the update was bad due to all of the...

May 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We selected Fujifilm's system as our cardiology-measurement system to pair with our system for...

Apr 2022
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VP/Other Executive

Interfacing and Integration

We selected Fujifilm's system to pair with our EMR for structured reporting. Our EMR and its...

Apr 2022
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Director

Service and Support

I have been impressed with Synapse Cardiovascular. We have had very little unscheduled downtime....

Apr 2022
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