Synapse Cardiovascular Comments

 

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Current Time Inside Cache Tag Helper: 1/19/2021 1:26:47 AM and Model.EvProductId = 1685

Commentary Summary

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Synapse Cardiovascular’s reporting is functional, and it does the job. We have a lot of issues with...

Jan 2021
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Analyst/Coordinator

Future Outlook

Synapse Cardiovascular isn’t perfect. We are looking at other products, but there is no perfect...

Jan 2021
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Manager

Functionality and Upgrades

We ran into some issues with an upgrade that Fujifilm hadn't encountered before. The issues were...

Dec 2020
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Manager

Interfacing and Integration

The fact that we have Fujifilm's entire profile of products speaks a lot for what we feel about the...

Dec 2020
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Manager

Functionality and Upgrades

Fuji has been fairly stable, but they seem to be behind on their technology. They have been talking...

Dec 2020
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Manager

Functionality and Upgrades

We have not seen a lot of added functionality on the structured reporting side in quite a while,...

Dec 2020
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Manager

Functionality and Upgrades

Fuji is trying to move toward one platform for PACS, cardiology, and VNA. We have put things on hold...

Dec 2020
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Director

Functionality and Upgrades

Synapse Cardiovascular is a good system. We have had it a long time, and we have a good relationship...

Dec 2020
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Manager

Functionality and Upgrades

Our echo department loves Synapse Cardiovascular. They have gotten used to the system, so they are...

Dec 2020
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Manager

Technology

Fujifilm is the absolute worst in terms of keeping promises. The system crashes in the middle of the...

Dec 2020
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Manager

Functionality and Upgrades

We want a way to get discrete measurements out of Synapse Cardiovascular. Our echo doctors sometimes...

Dec 2020
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Director

Functionality and Upgrades

The system is not very easy to navigate or maneuver through, especially if we need to do any kind of...

Oct 2020
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Director

Functionality and Upgrades

We have had the system for a long time, but it is definitely something we might look at replacing in...

Oct 2020
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Director

Service and Support

Fuji could improve their support. We often can’t reach anybody by phone right away, so we have to...

Oct 2020
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Director

Functionality and Upgrades

The reports get out. We can usually get everything taken care of just fine. All imaging software is...

Oct 2020
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Director

Functionality and Upgrades

I would buy the newer version of the software for sure. It was great. It would take some time to get...

Oct 2020
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Director

Functionality and Upgrades

It has been a while since we had a big upgrade. The last big upgrade really helped with the speed of...

Oct 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime. I had them help me out in redoing reports within the last year,...

Oct 2020
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Director

Implementation and Training

The vendor doesn’t come in and train us. I have only ever been trained by stenographers here on how...

Oct 2020
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Director

Functionality and Upgrades

The solution is specifically geared toward echo. I have used other programs that are made to be...

Oct 2020
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Manager

Functionality and Upgrades

We are doing an upgrade, and it is totally going to change things. Right now, the system is at best...

Sep 2020
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Manager

Functionality and Upgrades

The system is very easy to use, and the functionality for end users is phenomenal. I have already...

Sep 2020
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Director

ROI / Cost (care and feeding)

Fujifilm is not forward thinking. They nickel-and-dime us for everything. We saw a marked change...

Aug 2020
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Manager

Service and Support

The vendor’s service is very proactive. When we call, we get good service.

Jul 2020
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Manager

Functionality and Upgrades

I like all the bells and whistles we can use in the product. I like the feature for the merging of...

Jul 2020
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Manager

Future Outlook

We don't transfer images often, but when we do, we use CDs. That functionality is a bit cumbersome,...

Jul 2020
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Director

Functionality and Upgrades

Having images and reports viewable by anybody where the EHR is available is huge for patient safety...

Jun 2020
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Director

Future Outlook

I am happy with the product. I think in a year from now, we will have the kinks worked out. I have...

Jun 2020
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Director

Service and Support

Fuji has done a great job of supporting us through COVID-19. They are trying virtual training. They...

Jun 2020
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Director

Service and Support

I would buy Synapse Cardiovascular again. I am not the decision-maker in the purchasing, but I...

Jun 2020
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Director

Service and Support

We had to have the product tweaked to make our physicians happy, but I don’t know whether that was...

Jun 2020
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Director

Other Observations & Comments

I am not sure whether we would have interoperability without the system. The ease of use depends on...

Jun 2020
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Director

Functionality and Upgrades

We tweaked some things, but the product is working pretty well. The update we are on has a lot more...

Jun 2020
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Director

Service and Support

I have the contact information of Fuji’s development people, so Fuji is pretty good in terms of...

Jun 2020
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Manager

Functionality and Upgrades

We struggled with the product in the beginning, and the structured reporting was very clunky and not...

Jun 2020
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Manager

Functionality and Upgrades

Fuji's implementation services have been good, but when it comes time to use the product, that is...

Jun 2020
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Manager

Functionality and Upgrades

The product is image agnostic, so we can put all of our DICOM data from any cardiology source in...

May 2020
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Manager

Functionality and Upgrades

The functionality for the CV department has been a challenging spot for us. The product is really...

May 2020
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Director

Other Observations & Comments

With COVID-19, we put in queries to Fujifilm because we are looking at opening field hospitals using...

May 2020
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Director

Functionality and Upgrades

If the decision were up to me, I probably would not purchase Synapse Cardiovascular again in its...

May 2020
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Director

ROI / Cost (care and feeding)

Fujifilm doesn’t do much nickel-and-diming. They don't have that many offerings, so we pay for...

May 2020
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Director

Other Observations & Comments

Fujifilm’s upgrades usually haven’t been too different, but the product has always met our needs....

May 2020
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Director

Service and Support

I think that Fujifilm needs technical staff members who are more versed in their application. There...

May 2020
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Director

Other Observations & Comments

Fujifilm made an attempt to be proactive with a monitoring application, but they found that their...

May 2020
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Analyst/Coordinator

Relationship

I rate Fuji highly during this COVID-19 crisis. We had some days of training where they were...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I like that Synapse Cardiovascular has everything all in one view. All of the reports look similar....

Apr 2020
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Analyst/Coordinator

Technology

The biggest thing I would like to see improved is the image transfer to clients. I know that server...

Apr 2020
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Director

Other Observations & Comments

We don’t get any training from Fujifilm, but we don’t need it.

Apr 2020
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Director

ROI / Cost (care and feeding)

A year from now, I don’t think that things with Fujifilm will be much different. The cardiologists...

Apr 2020
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Manager

Functionality and Upgrades

We can live with the product, but if we had the funding, we might go with a different vendor's...

Apr 2020
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Manager

Functionality and Upgrades

We haven't needed training for the product. When we get an upgrade, it sometimes happens behind the...

Apr 2020
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Manager

Service and Support

The product is pretty straightforward and somewhat streamlined. The few times that we have needed to...

Apr 2020
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Manager

Other Observations & Comments

We would like to see some of the software that is available elsewhere, but it is minimal and very...

Apr 2020
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Manager

Sales and Contracting

Our experience with Fuji has been favorable. There is a newer version out, and we are in a buying...

Apr 2020
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Manager

Interfacing and Integration

I would like to see Fuji be more proactive from an interface perspective and lower costs on the...

Apr 2020
 Helpful

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Director

Service and Support

We like using FUJIFILM's product in the areas that the vendor advertised, such as the structured...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

We would like there to be more options for structured reporting. Right now, the system has a lot of...

Apr 2020
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Director

ROI / Cost (care and feeding)

FUJIFILM does nickel-and-dime. Every option for customizable reports is chargeable. I would also...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I like the ease of use of the templates for both technologists and cardiologists. The ability to...

Apr 2020
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Manager

Functionality and Upgrades

The GUI isn't very user friendly. The patient search mechanism isn't very intuitive. It certainly...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I would like to see improvement in our access to tools. When searching for patient information or...

Apr 2020
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Manager

Other Observations & Comments

We haven't seen the realization of the analytics package, and that is the only reason I wouldn't say...

Apr 2020
 Helpful

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Manager

Implementation and Training

We have sent folks to off-site training, and they have often come back feeling like they haven't...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

We have had so many issues over the years, but we have built a closer relationship with Fuji to work...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I have a love-hate relationship with the system. Its performance could be better. The physicians are...

Mar 2020
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Analyst/Coordinator

Technology

We do like the reporting and the ability to have more control, like having modality imaging all in...

Mar 2020
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Manager

Other Observations & Comments

Fuji excels in the cardiology echo space. Their universal viewer still lacks some of the...

Feb 2020
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Manager

Relationship

Fuji is supportive of our road map, and we continue to enjoy working with their team.

Feb 2020
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