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Synapse Cardiovascular Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Analyst/Coordinator

Fujifilm is very adjustable, and they really work with us. I think they're going in the right...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

We like Fujifilm's customer service. We meet with them on a regular basis to go over any concerns. I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I'd like to see a reconciliation report that shows how many reports were finalized and how many were...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We had Synapse Cardiovascular and another system for echo, and we had to make a choice. We chose...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We're looking to do a more useful rebuild in Synapse Cardiovascular. We have some doctors who want...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Synapse Cardiovascular's integration with the Epic suite is what sets the structured reporting in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Our cardiology department is very happy with Synapse Cardiovascular. Fujifilm did amazing on really...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I would like the upgrades for Synapse Cardiovascular to be smoother and easier. It takes months to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Occasionally, Fujifilm brings us in on road map discussions, and then all of a sudden, two years...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Our partnership is deep with Fujifilm. We have a dedicated contact, even though we still use the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Fujifilm definitely meets most of our needs, and they are not lacking. The potential change is not...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We often find that Fujifilm can hit us with some pretty steep numbers for the licensing charges.

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Analyst/Coordinator

Most of our issues with Fujifilm are on the support end of things. It has become problematic that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Synapse Cardiovascular has moved to a more of a web-based thin client model, so it is easier to...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

With a recent Synapse Cardiovascular software upgrade, Fujifilm had people on-site to assist staff...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We have had some conversations around upgrades, and Fujifilm is charging us for things like...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Everything is going well with Synapse Cardiovascular except for reporting, specifically with cath....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Synapse Cardiovascular is pretty easy to use. Our echo-interpreting physicians are very happy with it....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

We have regular meetings with Fujifilm. Fujifilm does have a pretty decent road map that they share...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I wish I had better access to the database in Synapse Cardiovascular. I wish that I had a way to see...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The vendor has some excellent clinical representation on-site. They have a really good clinical...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Fujifilm's system is pretty intuitive. Overall, the reporting package we are using works well. From...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

With our current version, we are not reading mammo because of some limitations. We are reading mammo...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

It took a little bit to get things going and get everything built out after going live with the...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Synapse Cardiovascular’s structured reporting has been a huge win for us. We have changed our...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Not being able to integrate with Fujifilm's legacy database is a big issue, and having a separate...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

The current version of Synapse Cardiovascular doesn't run on Macs at all. When we upgrade, I should...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

The reporting software in Synapse Cardiovascular is very user-friendly and simple. We point and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

One thing is that Synapse Cardiovascular doesn't have built-in advanced tools like 3D and strain...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Physician

From the tech side, our IT people have been more frustrated with Fujifilm than we would like. My IT...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

Synapse Cardiovascular has some random error messages that don't make sense in English. It seems...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Synapse Cardiovascular's measurements are very intuitive. If we want to make a generic measurement,...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We have had the system for years, and I have very little downtime. It hasn't gone down in several...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We have had some service issues with Fujifilm that we need to work out. Fujifilm has a deficiency...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We are very happy with Synapse Cardiovascular and our ability to customize reports. Synapse...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Fujifilm was working on a first-of-its-kind product for multifactor authentication. That was...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I like the content manager in Synapse Cardiovascular. That allows us to edit and study information....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The nuclear piece of the system meets nearly all of our needs. We were able to go live with our...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

I like the advanced reports that we have in the system. The system is pretty good. Our cardiologists...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We have had a lot of HL7 issues with Synapse Cardiovascular. We are getting many bugs figured out,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I would rate Fujifilm's training pretty highly. The vendor offers either a monthly or more frequent...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We have a function that we need to get done in Synapse Cardiovascular. Unfortunately, the version of...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

I would like to see the A/R mapping in Synapse Cardiovascular be improved. If a third-party vendor...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I like pretty much everything about the system. It is pretty user friendly and pretty simple to fix....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

I think that Fujifilm is trying to transform their company to be more proactive, as they were a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We recently did an upgrade for Synapse Cardiovascular, and it was easily adopted because the system...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Our previous version of the solution was an older legacy version, and we are unable to migrate that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Fujifilm's integration team is fantastic, and their customer support people are awesome. Fujifilm is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Our current version of Synapse Cardiovascular is getting sunset, but the next version will be...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

When we were presented with the newest version of the system, the upgrade was inevitable. The...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Fujifilm is great with proactive service. They always let us know about things. In terms of our end...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We are on a new PACS now. We are not with Fujifilm anymore. We were acquired by another...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Synapse Cardiovascular is great. I would buy the system again. In my experience, it has been a great...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Synapse Cardiovascular is meeting our needs. I am not chomping at the bit to get rid of it.

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

If Fujifilm follows through on their promises with planned upgrades, then they have some things...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Fujifilm is better at implementing things than another of our vendors is. From a user standpoint,...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

There isn't anything better than Synapse Cardiovascular out there. However, the world is changing....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Synapse Cardiovascular isn't expensive, but it also isn't cheap. I would like to get more for my...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

It would be nice if Fujifilm were more proactive. They are very engaged about their road map, but...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I think that Fujifilm and our EHR vendor play reasonably well, but we have many different programs,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I like Synapse Cardiovascular. It is really good. The system does what it is supposed to do. Its...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Synapse Cardiovascular is still working, but it is at the end of its life, so we either need to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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