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Synapse Cardiovascular Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Loyalty, Product

Synapse Cardiovascular's recent upgrade was a giant change; the vendor released a completely...

Apr 2024
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Analyst/Coordinator

Loyalty, Product

With the new viewer in Synapse Cardiovascular, all our slowness problems went away along with our...

Apr 2024
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Analyst/Coordinator

Relationship, Product

We have monitoring with Synapse Cardiovascular, and the vendor is quite active in that. We also meet...

Apr 2024
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Director

Product

Synapse Cardiovascular is not as user friendly as what I had before. I always worry that our...

Apr 2024
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Director

Operations, Product

Our last upgrade wasn't difficult, but it wasn't simple either. As a matter of fact, we are still...

Apr 2024
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Director

Culture, Product

Synapse Cardiovascular works pretty much as described. However, its interface with another...

Apr 2024
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Director

Loyalty, Product

We upgraded to the new version because we wanted to stay within the supported software. We also...

Apr 2024
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Director

Relationship

We have routine meetings with Fuji to review tickets. We used to meet more frequently, but after we...

Apr 2024
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Director

Relationship

When we open tickets, it takes a long time for the support team to get back to us. When they do,...

Apr 2024
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Manager

Relationship, Operations

Fujifilm has been a great partner and a vendor that satisfies and meets our needs. If we need...

Mar 2024
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Manager

Product

Synapse Cardiovascular is a user-friendly system with great technology and tools that satisfy our...

Mar 2024
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Manager

Relationship, Operations

Fujifilm could help us have more awareness of the technology and the different functionalities...

Mar 2024
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Analyst/Coordinator

Product

Synapse Cardiovascular is a good product. The doctors hate it, but they use it because it does what...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

Fuji had a crackerjack team for the implementation, but sometimes we get people and wonder why we...

Feb 2024
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Analyst/Coordinator

Relationship

I have never heard any complaints from my PACS admin. A lot of Fuji’s support is overseas, but we...

Feb 2024
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Analyst/Coordinator

Relationship

Fuji has an interactive service console that monitors our system and fixes some things before I even...

Feb 2024
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Director

Culture, Operations

Overall, everything has been fine, and the new cath report that the vendor built has been working...

Feb 2024
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Manager

Culture, Product

The cath structured reporting in Synapse Cardiovascular meets few of our needs. We had to create a...

Feb 2024
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Manager

Loyalty, Product

With nuclear medicine structured reporting, our biggest problem was that we moved from a solution...

Feb 2024
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Manager

Product

Overall, Synapse Cardiovascular is a really good product. It does meet the majority of the needs...

Feb 2024
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Manager

Relationship

The majority of the people that I have worked with from Fujifilm have been excellent, very...

Feb 2024
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Manager

Product

I don't think anybody out there is doing EP well, but Fujifilm developing good EP structured reports...

Feb 2024
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Manager

Relationship

With Fuji's support, sometimes the timelines take a little longer than we would like to get fixes...

Feb 2024
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Manager

Product

From a user-interface perspective, there really hasn't been any change in Synapse Cardiovascular....

Feb 2024
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Manager

Operations, Product

The product is easy to use. It goes seamlessly into our EMR. The physicians like it; it has...

Jan 2024
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Manager

Culture

The vendor needs better communication. We didn't know they were becoming cloud based. They never...

Jan 2024
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Director

Culture

The sales team at Fuji is great to work with, and the training team that comes on-site is very...

Jan 2024
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Manager

Product

Fujifilm has done what they can to make Synapse Cardiovascular work. In regard to supporting our...

Jan 2024
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Manager

Relationship

We have little things that Fujifilm is trying to work on right now, and they are having difficulty...

Jan 2024
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Manager

Product

It is a little more difficult to navigate Synapse Cardiovascular than another vendor’s cardiology...

Jan 2024
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Manager

Relationship

Fuji always has support available. There is always someone around, and the vendor usually finds...

Dec 2023
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Manager

Relationship, Product

It seems like Fuji is really pushing hard to keep adding new features, and at least once a year,...

Dec 2023
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Manager

Loyalty, Relationship, Operations

We are finally getting to the point where a lot of Fuji’s support and training staff members are...

Dec 2023
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Analyst/Coordinator

Operations, Product

In Synapse Cardiovascular, there are a lot of things we assume we can do that we can't do. We can't...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

We have struggled with Synapse Cardiovascular because they don't have dual or two-factor...

Dec 2023
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Analyst/Coordinator

Relationship

Fujifilm’s frontline technical support people have been engaged and have worked extremely hard to...

Dec 2023
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Analyst/Coordinator

Product

Synapse Cardiovascular is intuitive. There are some tools in Synapse Cardiovascular that are easy to...

Dec 2023
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Director

Product

The product is easy to use and very configurable. We set it up how we want it set up, and it clicks....

Dec 2023
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Director

Relationship

Anytime I have called my salesperson, they have been there to help me if I have run into a problem....

Dec 2023
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Director

Product

The product makes it easier to amend our databases, add and subtract users, change permissions, and...

Dec 2023
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Director

Product

The product is designed in a way that some of the original users are in groups. If I want to change...

Dec 2023
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Director

Product

What makes the product so excellent is that it was designed from a cardiovascular perspective. We...

Dec 2023
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Analyst/Coordinator

Operations

Overall, Synapse Cardiovascular is a great product. We are still dealing with some implementation...

Dec 2023
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Analyst/Coordinator

Relationship

There are people at Fujifilm who get the work done faster and better than others do, but that is not...

Dec 2023
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Analyst/Coordinator

Product

The Synapse Cardiovascular worklist and viewer are great. There is always room for improvement and...

Dec 2023
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Analyst/Coordinator

Culture, Product, Value

A point of dissatisfaction with the product is the change that Fujifilm made regarding analytic...

Dec 2023
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Analyst/Coordinator

Relationship

When support is needed, the vendor’s detailed SLA is very rarely followed. Our analyst team needs to...

Dec 2023
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Manager

Operations, Product

We aren't able to pull patient priors into the system from our VNA, and it has been a while since...

Dec 2023
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Manager

Relationship

For the vendor to improve their support, their availability and turnaround times need to be better....

Dec 2023
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Manager

Relationship, Product

Support can make or break a product, and so can moving to the cloud. We used to host the system's...

Dec 2023
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Manager

Product

Synapse Cardiovascular offers users a streamlined interface that makes their workflows much more...

Dec 2023
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Manager

Relationship

Fujifilm's support could use work. We struggle with a combination of things, such as the vendor not...

Dec 2023
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Director

Operations

Fujifilm needs to provide ongoing new-user training. They probably have it, but if they do, they...

Nov 2023
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Director

Product

The product isn’t perfect, but it’ is pretty darn good. We don't have the absolute latest and...

Nov 2023
||
(0)
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Director

Relationship, Product

Fujifilm offers the full suite of what the cardiovascular information system can do across the...

Nov 2023
||
(0)
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Director

Product

As far as cath structured reporting goes, not all my providers use it very well. But I have been in...

Nov 2023
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Manager

Loyalty

The product does what it does well, but we are definitely looking forward to it being more web based...

Sep 2023
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Manager

Operations

Fujifilm is starting to move to some more web-based training, which has been helpful. The vendor...

Sep 2023
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Director

Loyalty, Product

The transition to one of the product versions was hard in terms of usability just because the new...

Sep 2023
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Director

Relationship, Product

Reading things like echo structured reports and nuclear medicine reports on Synapse Cardiovascular...

Sep 2023
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Director

Culture, Relationship

At one point, we came to the vendor needing a report, and they said they would figure it out. They did....

Sep 2023
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Director

Operations, Product

Our most recent upgrade with Fujifilm was good. It was pretty fast, and our users didn't notice too...

Sep 2023
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Director

Relationship, Product

We have been working with Fujifilm on their templates, so they are better than when we first started...

Sep 2023
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Analyst/Coordinator

Culture

During their sales pitches, Fujifilm always says that they can do this and that, but when we come to...

Sep 2023
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Analyst/Coordinator

Operations

Fujifilm doesn’t actively send new training materials, but if we do reach out to them, they tend to...

Sep 2023
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Analyst/Coordinator

Product

The loading performance of the system is slow, so the performance is not really good. Our physicians...

Sep 2023
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Manager

Loyalty, Product

I think the upgrades will probably resolve some of the things I don't prefer in Synapse...

Aug 2023
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Manager

Relationship

There are issues with the accessibility of Fujifilm’s support team and how they escalate ticket...

Aug 2023
||
(0)
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Manager

Operations

Our upgrade from the on-premises version of the system to the cloud version hosted by Fuji has been...

Jul 2023
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Manager

Product

The product is decent, and I have seen on-premises versions of it working quite well. The cloud...

Jul 2023
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Manager

Relationship, Operations, Product

Since we have been live with the product, our longest time without an outage has been a little more...

Jul 2023
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Manager

Product

A negative aspect of moving to the cloud version of Synapse Cardiovascular was that we lost all our...

Jul 2023
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Manager

Relationship, Product

We have had a recurring problem with the synchronization service, which is what keeps the database...

Jul 2023
||
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Manager

Loyalty, Product

The system brings cardiology to a really updated interface, and that was needed. When the system...

Jul 2023
||
(0)
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Manager

Culture, Value

We have to pay for each modality we want to incorporate into the solution. I wish the product were cheaper....

May 2023
||
(0)
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Manager

Relationship

Fujifilm’s customer service team could use some improvement. Their response time is just really bad....

May 2023
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Manager

Loyalty

We struggled with the product on the cardiology side. We sent out RFPs to try to consolidate because...

May 2023
||
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Analyst/Coordinator

Relationship, Product

Fuji has a monitoring tool, and that is nice. The vendor can't do anything, but they can see our system....

Apr 2023
||
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Analyst/Coordinator

Product

I like that the product is a one-stop shop for reports. All kinds of reports are available. The...

Apr 2023
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Analyst/Coordinator

Loyalty

We use the product for viewing images, but we envision going to another vendor's product for...

Apr 2023
||
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Analyst/Coordinator

Loyalty, Operations

With a future version of the product, there will be more initial training and ongoing training than...

Apr 2023
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Analyst/Coordinator

Product

With the last upgrade years ago, some things were good, and some things were not good at all. We...

Apr 2023
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