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User Commentary
Technology
I wouldn’t buy Synapse Cardiovascular again. It is not user friendly, and it has a lot of glitches....
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Functionality and Upgrades
There are not a lot of tools for post-processing measuring. Even if we do figure out a way to do it,...
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Service and Support
Fujifilm is always very supportive. They are very good. Even though sometimes there is someone doing...
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Technology
Synapse Cardiovascular goes down here and there, but that is very rare. Instances of downtime get...
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Service and Support
We love Fujifilm, and we call them if we have interface issues. They are great at helping us out....
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Functionality and Upgrades
I have recommended Fujifilm. Synapse Cardiovascular is really easy. Our doctors love it. Out of all...
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Other Observations & Comments
Fujifilm has a vision, and they did a great presentation, but we haven’t taken advantage of them...
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Future Outlook
We are going through the planning phase of our next upgrade, which is v.7. We are looking forward to...
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Lessons Learned
We use Synapse Cardiovascular for our vascular structured reporting, and we find it to be much...
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Interfacing and Integration
The integration has been good between Synapse Cardiovascular and our other vendor's cardiology...
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Future Outlook
Fuji has a good solution for cardiology, but they have been slow to develop it and have fallen...
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Service and Support
The Fuji support people are good, but they are not always proactive, and at times, we must chase...
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Relationship
I don't know who is leading the Fuji team for radiology or cardiology. It feels like there is a...
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Service and Support
Fujifilm does a fairly good job of responding to us, but the response time could be a little bit better....
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Interfacing and Integration
The solution works well for our physicians. We do image sharing through cloud-based image-sharing...
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Functionality and Upgrades
Our end users definitely want certain things in certain places, and the system isn't exactly...
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Functionality and Upgrades
We standardized the system for all of our sites so that all of our people could work the same way...
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Relationship
We have direct contact with the vendor's people. If we have any questions, we can email them or set...
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Implementation and Training
Fujifilm's training was very good. The vendor went over all of the steps that we needed and provided...
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Future Outlook
We have implemented Synapse Cardiovascular's advanced reporting feature, and that feature has been...
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Other Observations & Comments
Fujifilm has offered online training and things like that, but the online version has not been...
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Relationship
We used to have annual meetings where we would submit our wish list items to Fujifilm. During the...
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Implementation and Training
The implementation of Synapse Cardiovascular was almost perfect. It went very well.
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Functionality and Upgrades
Synapse Cardiovascular is very intuitive and user friendly. One of the big things that all the...
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Functionality and Upgrades
I have used Synapse Cardiovascular for years, and I have been very happy. All the providers that I...
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Service and Support
Fujifilm doesn't have poor support; they just have new products, and not everyone in the company...
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Relationship
I pretty much have access to everyone all the way to the top without hesitation. I can talk to...
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Service and Support
Fujifilm usually has training materials online. They have meetings that we can join weekly with...
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Interfacing and Integration
Fujifilm is working to integrate with all of our downstream vendors. They have recurring meetings...
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Service and Support
Across the board, Fujifilm is pretty good. There are a few occasional delays or blips in service. In...
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Future Outlook
We have had a few minor glitches with exchanging data between Fujifilm's system and one of our other...
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Sales and Contracting
Fujifilm gives us a price, and that is the price we pay. The vendor will never charge us more, and...
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Other Observations & Comments
Training with Fujifilm is pretty easy to do, but the vendor's training is also pretty generic. It is...
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Functionality and Upgrades
Synapse Cardiovascular is pretty straightforward and easy to use.
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ROI / Cost
I am happy with Fujifilm. I really do feel like we get our money's worth.
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Future Outlook
Synapse Cardiovascular is very user friendly. The downside of the system is that we have an old...
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ROI / Cost
The service contract that we have with the vendor covers a lot of the cost of Synapse...
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Functionality and Upgrades
We recently did an upgrade for the system where we purchased advanced reporting abilities from...
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Functionality and Upgrades
We use Synapse Cardiovascular for echo, and it is amazing. The system uses all the right...
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Functionality and Upgrades
There are a whole bunch of small things that are annoying. The way Synapse Cardiovascular interacts...
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Relationship
Fujifilm values us as a customer, and they work hard to try to maintain a good relationship. We have...
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Future Outlook
There are functions that are not deployed yet, and there are many promises that haven't been...
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ROI / Cost
Fujifilm does not charge for every little thing as other vendors have done in the past.
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Functionality and Upgrades
There are things that we wish were better in the cath reporting piece. That piece is a challenging...
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Other Observations & Comments
Our last upgrade with Fujifilm was a big deal because of our size. The upgrade was a major challenge...
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ROI / Cost
Synapse Cardiovascular has a good viewer for looking at and comparing images and using tools with...
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Service and Support
We have seen Fujifilm's new platform, and it looks great based on the demo. It definitely sounds...
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Service and Support
If I have an issue, Fujifilm’s help desk is helpful when we can get in touch with them.
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Functionality and Upgrades
The structured reporting seems to be pretty good, and the standardization is okay. We are able to...
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Functionality and Upgrades
The only real issue I have with the product is that reporting takes a really long time, and it is...
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Functionality and Upgrades
Reporting from Synapse Cardiovascular is great. We use advanced reporting, and it has a lot of...
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Future Outlook
I look forward to a more updated system with a lot more functionality. Our version is a little out...
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Functionality and Upgrades
Synapse Cardiovascular has met our needs in terms of reporting. The physicians are okay with the...
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Relationship
Fujifilm does fairly well overall. I can change some of the reporting myself if I need to, but...
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Future Outlook
We are not using the advanced reporting functionality at this time because our current version is...
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Interfacing and Integration
The reporting in Synapse Cardiovascular is done in PDF format, and when a report gets into our EMR,...
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Service and Support
Fujifilm’s support manager for the product is very accessible and will escalate things for me, but...
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Relationship
I rarely ever interact with Fujifilm’s executives.
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Service and Support
Sometimes we have issues with how reports in Synapse Cardiovascular get locked; we have issues where...
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Service and Support
My opinion of Fujifilm is in the middle of the spectrum. We have had a lot of trials and...
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Interfacing and Integration
Right now, Synapse Cardiovascular is separate from Fujifilm’s PACS solution. With some of the other,...
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Functionality and Upgrades
Synapse Cardiovascular is outdated in its appearance and functionality. It is difficult to edit or...
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Interfacing and Integration
I don’t know whether functional integrations were guaranteed or promised, but there is an...
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Other Observations & Comments
My biggest issue that is our physicians have to sign in to so many different systems. If I could...
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Functionality and Upgrades
We currently have the advanced reporting. We recently made the change, and the advanced reporting...
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Service and Support
Fujifilm is not necessarily proactive unless we tell them to be proactive. They have monitoring...
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Future Outlook
I am hoping for perfect satisfaction next year because we are upgrading the product. Version 7 of...
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Functionality and Upgrades
Synapse Cardiovascular is very robust and generates really nice reports. Fujifilm can send out...
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Functionality and Upgrades
Fujifilm has a very handy configuration manager. The configuration manager is really nice because...
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Functionality and Upgrades
I would like a better reporting suite. I would like to be able to generate reports and look at...
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Implementation and Training
Fujifilm definitely provided a lot of training. The vendor was really effective and came on-site to...
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Technology
There is a functionality we are still trying to implement and fix. One of the main issues we are...
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Technology
Our organization recently switched the default browser we use for Fujifilm's system, and the process...
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Relationship
Fujifilm's system is robust and has a lot of functionalities in it. Overall, the product works as...
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Service and Support
When we went live with Fujifilm's system, the support people were quick to review all the open cases...
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ROI / Cost
Every time we need some real help from Fujifilm, it seems like we get charged for it. We are told...
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Implementation and Training
Our staff members felt like they weren't always connected to the Fujifilm people or that they...
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Other Observations & Comments
Because of other affiliated organizations using different systems, being on Synapse Cardiovascular...
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Service and Support
Synapse Cardiovascular is not as user friendly as we would like it to be, and I am not overly...
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Functionality and Upgrades
I would try to steer others away from Synapse Cardiovascular. We have had to build workflows around...
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Future Outlook
Synapse Cardiovascular is not part of our long-term plans. We are discontinuing our use of it. We...
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Service and Support
I can't even write an email to someone that I have worked with for years at Fujifilm unless I go...
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Relationship
The vendor's service is very consistent, and Fujifilm is very predictable, but no one reaches out to...
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Functionality and Upgrades
We have the ability to adjust reports and make them user friendly in Synapse Cardiovascular. At...
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Functionality and Upgrades
I want a better way to move changes from testing to production. The process is very lacking on...
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Future Outlook
Our last Synapse Cardiovascular update was during COVID-19, and the update was bad due to all of the...
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Win/Loss - Why they were selected (by current clients)
We selected Fujifilm's system as our cardiology-measurement system to pair with our system for...
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Interfacing and Integration
We selected Fujifilm's system to pair with our EMR for structured reporting. Our EMR and its...
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Service and Support
I have been impressed with Synapse Cardiovascular. We have had very little unscheduled downtime....
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