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Centricity PACS (Global) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
GE HealthCare’s support is pretty good. We don’t technically go through GE HealthCare directly; the...
GE HealthCare’s charges have been pretty steady. It is not like we upgrade any product; we only...
The reporting piece in Centricity PACS could be improved because we don’t house it. It has to make...
Regarding GE HealthCare’s support, the only time we didn’t get much response was when we tried to...
Centricity PACS technically does what we need it to. We can view it with no issues. We send images...
Centricity PACS is a stable product. It has been around for ages. If we were choosing a PACS again,...
The vendor is pretty good at charging for every little thing. GE HealthCare is a bit pricey. The...
The implementation services are quite good. The team members on the technical side are quite good....
The training is not great, and the vendor definitely needs to work on that.
GE HealthCare is a bit rigid with integration. They could be a little more open to customizing with...
Our local support team members are excellent; the support members from GE HealthCare are fantastic....
We have had lots of software-quality issues recently, and the things that the vendor tries to fix...
Centricity PACS works well. Everybody is used to it. However, we are joining up with another...
Our upgrades have always been good. I have never been told that the radiologists couldn't figure...
I can see that GE HealthCare is monitoring our systems. They will reach out if there is anything wrong....
GE HealthCare changed their support model several years ago. Previously, we had a local field...
GE HealthCare has been very good to work with as far as charges. There have been a couple of things...
We are looking for a PACS replacement, and I don't think we are looking at GE HealthCare. I think GE...
GE HealthCare is just okay. They have some worklist management that could be improved.
Commentary Summary
Comment Type Breakout