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Centricity PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Relationship

GE HealthCare’s support is pretty good. We don’t technically go through GE HealthCare directly; the...

Dec 2025
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Manager

Value

GE HealthCare’s charges have been pretty steady. It is not like we upgrade any product; we only...

Dec 2025
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Manager

Product

The reporting piece in Centricity PACS could be improved because we don’t house it. It has to make...

Dec 2025
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Manager

Loyalty, Relationship

Regarding GE HealthCare’s support, the only time we didn’t get much response was when we tried to...

Dec 2025
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Manager

Product

Centricity PACS technically does what we need it to. We can view it with no issues. We send images...

Dec 2025
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Manager

Loyalty

Centricity PACS is a stable product. It has been around for ages. If we were choosing a PACS again,...

Dec 2025
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Manager

Culture, Value

The vendor is pretty good at charging for every little thing. GE HealthCare is a bit pricey. The...

Dec 2025
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Manager

Operations

The implementation services are quite good. The team members on the technical side are quite good....

Dec 2025
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Manager

Operations

The training is not great, and the vendor definitely needs to work on that.

Dec 2025
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Manager

Relationship, Product

GE HealthCare is a bit rigid with integration. They could be a little more open to customizing with...

Dec 2025
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Manager

Relationship

Our local support team members are excellent; the support members from GE HealthCare are fantastic....

Dec 2025
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Manager

Relationship, Product

We have had lots of software-quality issues recently, and the things that the vendor tries to fix...

Dec 2025
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Analyst/Coordinator

Loyalty

Centricity PACS works well. Everybody is used to it. However, we are joining up with another...

Nov 2025
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Analyst/Coordinator

Operations, Product

Our upgrades have always been good. I have never been told that the radiologists couldn't figure...

Nov 2025
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Analyst/Coordinator

Relationship, Product

I can see that GE HealthCare is monitoring our systems. They will reach out if there is anything wrong....

Nov 2025
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Analyst/Coordinator

Relationship

GE HealthCare changed their support model several years ago. Previously, we had a local field...

Nov 2025
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Analyst/Coordinator

Relationship

GE HealthCare has been very good to work with as far as charges. There have been a couple of things...

Nov 2025
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CMIO

Loyalty, Relationship

We are looking for a PACS replacement, and I don't think we are looking at GE HealthCare. I think GE...

Oct 2025
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CMIO

Relationship, Product

GE HealthCare is just okay. They have some worklist management that could be improved.

Oct 2025
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(0)
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Director

Product

Some of the things we expected from the system have been what we expected, and others haven't. I...

Jul 2025
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Director

Relationship

GE HealthCare is pretty good about emailing us when there are potential issues or patches that they...

Jul 2025
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Director

Relationship, Product

We have had issues where clinicians have wanted certain features that they thought were one way but...

Jul 2025
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Director

Operations

The training from GE HealthCare is very high level and isn't as in-depth as I would like. Also, a...

Jul 2025
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Director

Loyalty

We wouldn't buy the solution again. We are looking into what a cloud PACS could do for us. We want...

Jul 2025
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Related Reports
Performance
KLAS article icon
Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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