Centricity PACS (Global) Commentary
Filtered view: (Canada)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship
GE HealthCare’s support is pretty good. We don’t technically go through GE HealthCare directly; the...
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Value
GE HealthCare’s charges have been pretty steady. It is not like we upgrade any product; we only...
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Product
The reporting piece in Centricity PACS could be improved because we don’t house it. It has to make...
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Loyalty, Relationship
Regarding GE HealthCare’s support, the only time we didn’t get much response was when we tried to...
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Product
Centricity PACS technically does what we need it to. We can view it with no issues. We send images...
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Loyalty
Centricity PACS is a stable product. It has been around for ages. If we were choosing a PACS again,...
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Culture, Value
The vendor is pretty good at charging for every little thing. GE HealthCare is a bit pricey. The...
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Operations
The implementation services are quite good. The team members on the technical side are quite good....
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Operations
The training is not great, and the vendor definitely needs to work on that.
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Relationship, Product
GE HealthCare is a bit rigid with integration. They could be a little more open to customizing with...
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Relationship
Our local support team members are excellent; the support members from GE HealthCare are fantastic....
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Relationship, Product
We have had lots of software-quality issues recently, and the things that the vendor tries to fix...
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Loyalty
Centricity PACS works well. Everybody is used to it. However, we are joining up with another...
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Operations, Product
Our upgrades have always been good. I have never been told that the radiologists couldn't figure...
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Relationship, Product
I can see that GE HealthCare is monitoring our systems. They will reach out if there is anything wrong....
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Relationship
GE HealthCare changed their support model several years ago. Previously, we had a local field...
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Relationship
GE HealthCare has been very good to work with as far as charges. There have been a couple of things...
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Loyalty, Relationship
We are looking for a PACS replacement, and I don't think we are looking at GE HealthCare. I think GE...
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Relationship, Product
GE HealthCare is just okay. They have some worklist management that could be improved.
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Product
Some of the things we expected from the system have been what we expected, and others haven't. I...
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Relationship
GE HealthCare is pretty good about emailing us when there are potential issues or patches that they...
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Relationship, Product
We have had issues where clinicians have wanted certain features that they thought were one way but...
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Operations
The training from GE HealthCare is very high level and isn't as in-depth as I would like. Also, a...
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Loyalty
We wouldn't buy the solution again. We are looking into what a cloud PACS could do for us. We want...
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Commentary Summary
Comment Type Breakout