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Centricity PACS (Global) Commentary
Filtered view: (Canada)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Manager

GE HealthCare’s support is pretty good. We don’t technically go through GE HealthCare directly; the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

GE HealthCare’s charges have been pretty steady. It is not like we upgrade any product; we only...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The reporting piece in Centricity PACS could be improved because we don’t house it. It has to make...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Regarding GE HealthCare’s support, the only time we didn’t get much response was when we tried to...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Centricity PACS technically does what we need it to. We can view it with no issues. We send images...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Centricity PACS is a stable product. It has been around for ages. If we were choosing a PACS again,...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

The vendor is pretty good at charging for every little thing. GE HealthCare is a bit pricey. The...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

The implementation services are quite good. The team members on the technical side are quite good....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The training is not great, and the vendor definitely needs to work on that.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

GE HealthCare is a bit rigid with integration. They could be a little more open to customizing with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Our local support team members are excellent; the support members from GE HealthCare are fantastic....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We have had lots of software-quality issues recently, and the things that the vendor tries to fix...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Centricity PACS works well. Everybody is used to it. However, we are joining up with another...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Our upgrades have always been good. I have never been told that the radiologists couldn't figure...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

I can see that GE HealthCare is monitoring our systems. They will reach out if there is anything wrong....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

GE HealthCare changed their support model several years ago. Previously, we had a local field...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

GE HealthCare has been very good to work with as far as charges. There have been a couple of things...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

We are looking for a PACS replacement, and I don't think we are looking at GE HealthCare. I think GE...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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CMIO

GE HealthCare is just okay. They have some worklist management that could be improved.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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