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Centricity PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
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User Commentary

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Director

Operations

When we implement new technology, vendors like GE HealthCare give us our first training, and off we...

Feb 2024
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Director

Operations

GE HealthCare works with me on my implementation to improve outcomes.

Feb 2024
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Director

Loyalty

We want to get rid of Centricity PACS and purchase something else. GE HealthCare isn’t really...

Feb 2024
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Analyst/Coordinator

Relationship

GE HealthCare's greatest strength is their ongoing support for Centricity PACS. I appreciate that...

Dec 2023
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Analyst/Coordinator

Product

GE HealthCare could improve by having Windows 11 validation for Centricity PACS.

Dec 2023
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Analyst/Coordinator

Relationship

We are very happy with GE HealthCare. Their system is extremely reliable, and GE HealthCare has...

Dec 2023
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Director

Relationship

Our account manager from GE HealthCare is excellent to work with, and the product works well...

Dec 2023
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Manager

Relationship, Product

Centricity PACS is reliable. We like its stability, and the vendor's day-to-day support is excellent....

Dec 2023
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Manager

Loyalty

We are still using the vendor's old viewer, but we are planning to move to GE HealthCare's universal...

Dec 2023
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Manager

Relationship, Operations

We recently did a painful project with the vendor. The system is limited in its ability to view an...

Dec 2023
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Manager

Loyalty

We have increasingly active plans to replace the system. We will likely issue an RFP as soon as our...

Dec 2023
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Manager

Relationship

We have a long-established relationship with GE that we appreciate.

Nov 2023
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Manager

Product

GE's GUI is not too busy, and relevant information can be gathered at a glance.

Nov 2023
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(0)
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Manager

Relationship, Product

GE needs to improve the cloud functionality for the PACS.

Nov 2023
||
(0)
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Manager

Relationship, Operations

GE needs to increase the availability of resources with knowledge of how the system works for the...

Nov 2023
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Manager

Relationship

GE's biggest strength is excellent support from local field engineers. The vendor has exceeded their...

Nov 2023
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Manager

Product

We like that the product is constantly evolving. Custom requests are always considered. The solution...

Nov 2023
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Manager

Loyalty

We are moving to the next-generation reporting solution in 2024. We are hoping the newer platform...

Nov 2023
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Performance
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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