Centricity PACS Commentary
Filtered view: (Large - 300K+ Studies)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Operations, Value
Centricity PACS is what I started with, so it is what I know best. It is user-friendly and works...
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Loyalty, Product
Centricity PACS meets our needs, but everything else we do is cloud based, and Centricity PACS is...
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Product
With GE HealthCare, like many large vendors, there is significant sprawl and a lot of legacy...
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Loyalty
Centricity PACS is not part of our long-term plans because it is a very old platform. We do have...
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Relationship
GE HealthCare has moved to another support model, and it is horrible. It is very tough to get past...
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Loyalty
The current version of Centricity PACS we have is being sunsetted, so there is nothing happening...
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Relationship, Operations
We have had GE HealthCare's support people sit on tickets or close tickets without actually doing...
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Loyalty, Relationship, Value
We chose to leave Centricity PACS because GE HealthCare didn’t offer a cloud solution, and they have...
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Operations
GE HealthCare told us that they were going to just train the trainer for Centricity PACS, and then...
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Loyalty
We decided to replace the system because it was no longer scalable or expandable to the level we...
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Relationship
GE HealthCare has been a strong partner in many ways. We established regular meetings with them, and...
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Relationship, Operations
Shortly before a go-live, the vendor informed us of performance issues at other sites that had...
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Loyalty, Product
The main reason we don't like Centricity PACS is that the retrieval time is lacking. We wait 3...
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Loyalty
Centricity PACS is stable and functional, and it does everything it is supposed to do. It isn't a...
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Relationship
When we get the right person from GE HealthCare, they are on top of things with support. We just...
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Loyalty
GE HealthCare is forcing our hand to move to True PACS, even though it is basically what we are on...
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Relationship, Product
Centricity PACS' data flow was something that we were used to, and we managed it very well. The...
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Culture, Relationship
GE HealthCare is usually reactive rather than proactive. I don't think that GE HealthCare delivers...
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Relationship, Value
We paid for an on-site technician who came to us, so I would give GE HealthCare's support a high...
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Culture, Value
GE HealthCare doesn't charge for every little thing. They stick to their contracts, and we haven't...
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Loyalty
It was not my decision to move away from GE HealthCare. That choice came from our clinical...
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Loyalty
We are considering leaving Centricity PACS because we want to move everything to one vendor. We are...
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Relationship, Product
Centricity PACS is solid. It is like a brick wall that doesn’t go down. GE HealthCare also has...
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Value
Centricity PACS is very expensive. It is a critical thing, and GE HealthCare does deliver on their...
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Relationship
There was a point in time when GE HealthCare abandoned their products and pulled a lot of people...
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Operations
I would like to see more follow-up training from the vendor in general, both from an administrative...
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Product
Our physicians are pretty happy with Centricity PACS. A lot of my complaints are really...
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Loyalty
The ease of use in Centricity PACS could use some improvement because it is an old system, but GE...
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Value
I would predominantly say that I would buy Centricity PACS again, but technology is evolving so...
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Product
One strength of Centricity PACS is that the system is rock-solid. There are situations where we go...
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Relationship, Value
We use a lot of GE HealthCare products. Their support is not ideal and is very fragmented. It takes...
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Loyalty, Product
We are trying to fix GE HealthCare. We want to stay a partner with them. And GE HealthCare is trying...
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Product
There are so many different pieces to integration. Centricity PACS’ integration with our EMR is...
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Loyalty
I honestly don't consider Centricity PACS to be part of our long-term plans because of the...
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Relationship
GE HealthCare's support has had its challenges. We now have a dedicated resource from GE HealthCare...
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Relationship, Product
GE HealthCare is very proactive. I also like the stability of Centricity PACS. We do not have a lot...
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Product
Centricity PACS is an old application. It requires Java and an old browser. It is just an antiquated...
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Value
I don't see a huge investment in Centricity PACS from the vendor. GE HealthCare talks a good game,...
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Commentary Summary
Comment Type Breakout