Centricity PACS Commentary
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Monique Rasband
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KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Director

Relationship, Product

A lot of companies offer 99.99% good infrastructure, so their systems are down three minutes a year....

Jun 2024
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Director

Culture, Relationship

GE HealthCare has to be more proactive. I would like preventive maintenance. That is not included in...

Jun 2024
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Director

Relationship

GE HealthCare takes a little time, but they do keep their promises. On a day-to-day basis, we have a...

Jun 2024
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Manager

Value

As far as charging for every little thing goes, GE HealthCare might give us some sort of a break...

Jun 2024
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Manager

Loyalty, Relationship

GE HealthCare has gotten a bit better with proactive service after they assigned an engineer to our...

Jun 2024
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Manager

Operations

For new project implementations, GE HealthCare needs to come with a project plan and provide...

Jun 2024
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Manager

Relationship

We have been encountering a lot of dissatisfaction with GE HealthCare lately. When we were down, we...

Jun 2024
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Manager

Relationship, Product

The thin client versus a thick client is a huge deterrent for Centricity PACS in terms of not being...

May 2024
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Manager

Loyalty

We had quite a few performance issues with the product, and those spurred us to move away....

Apr 2024
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Manager

Relationship

Every upgrade is torture with Centricity PACS. There has been major downtime associated with the...

Apr 2024
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Manager

Relationship

A lot of the PACS solutions nowadays have chat embedded in them so the radiologists can chat with a...

Apr 2024
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Manager

Relationship

We found many errors in a certain project that we were working on with the vendor. We spent a lot of...

Mar 2024
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Manager

Relationship, Operations

GE HealthCare's main problems are that they cannot maintain their software development fast enough,...

Mar 2024
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Manager

Loyalty, Product

We decided a couple of years ago that we were going to stay with Centricity PACS, but a lot of our...

Mar 2024
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Manager

Operations, Product

When we implemented Centricity PACS, we rolled out a version of it that included a replication...

Feb 2024
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Manager

Relationship

We have a somewhat dedicated HCA team, and they are very familiar with their customer base. The...

Feb 2024
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Manager

Product

Centricity PACS feels like an antiquated PACS. The vendor needs to do a substantial revamp of the...

Feb 2024
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Manager

Product

I have not worked with many PACS solutions, but Centricity PACS is the only PACS that I have worked...

Feb 2024
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Director

Operations, Product

In terms of the back-end technology, the system is very stable. We had some issues with it, but...

Nov 2023
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Director

Operations, Product

When we did the conversion, we were unstable for weeks. It took weeks to get the platform stable,...

Nov 2023
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Director

Relationship

GE HealthCare is focusing greatly on their customer service, and they are improving it. There are...

Nov 2023
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Director

Product

I would like to see GE modernize their end-user experience and give the end users the features and...

Nov 2023
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Director

Operations, Product

When we did our last big code upgrade, it was as poor as our conversion. We were unstable for weeks...

Nov 2023
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Director

Relationship, Operations

We had our issues when we went from the standalone server to the other system. The team we were...

Nov 2023
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Director

Relationship

We have had really good relationships with some of our support folks at GE HealthCare who have a...

Nov 2023
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Director

Relationship

I would suggest that GE HealthCare be proactive and stay on top of things with the new models and...

Nov 2023
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VP/Other Executive

Relationship

What we have often found with GE HealthCare is that things don't go right, and we have to spend a...

Oct 2023
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Analyst/Coordinator

Relationship, Product

GE HealthCare often tells us that the next upgrade of the system will resolve some of our issues,...

Oct 2023
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Analyst/Coordinator

Value

Everything we need from GE HealthCare comes with a price tag, even little changes. Things from GE...

Oct 2023
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Analyst/Coordinator

Culture, Relationship

We meet with our sales representatives frequently, but they don't have a lot of power. We met with...

Oct 2023
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VP/Other Executive

Operations, Product

The PACS storage is better now, but we took years to get there. We have definitely had issues with...

Oct 2023
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VP/Other Executive

Relationship

The vendor is trying, but they have tons of turnover all the time. We always talk to a new executive...

Oct 2023
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Manager

Relationship

GE HealthCare will do the things they can do. But they will let the things they can’t do sit for a...

Aug 2023
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Manager

Relationship

GE HealthCare’s support team is great. The vendor is at the limits of what the product can do, but...

Aug 2023
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Director

Culture

A couple of years ago, GE HealthCare reorganized into multiple divisions, and it has been a struggle...

Jul 2023
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Director

Loyalty, Relationship

Later this year, the vendor is going to stop supporting the current version of Centricity PACS, so...

Jul 2023
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Director

Relationship

Most of our interactions with GE HealthCare have been around support for the product. The vendor...

Jul 2023
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Director

Relationship

If I do get the right support person, they are awesome. It is not the vendor’s fault that there are...

Jul 2023
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Manager

Loyalty, Relationship, Product

GE HealthCare has been behind with regard to growth, technology, and meeting the customer's needs. I...

Jul 2023
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Manager

Operations

We haven’t had a good experience going through an implementation with the vendor. The planning and...

Jul 2023
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Manager

Relationship

I would like to see GE HealthCare be more engaged when it comes to support. Right now, we don’t have...

Jul 2023
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Manager

Loyalty

We are looking at moving away from Centricity PACS but will keep some of our other GE HealthCare...

Jul 2023
||
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Manager

Relationship

The vendor's support is good on some sides, but getting to the right person who can help us is...

Jul 2023
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Manager

Relationship

GE HealthCare is not proactive. We chase them down. When things are urgent, the vendor does get back...

Jul 2023
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Manager

Relationship

The web support is terrible and possibly the worst in the industry. To be fair and transparent, I...

Jul 2023
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Manager

Loyalty, Relationship, Product

The vendor has been working on mammography for some time and has made progress, but our radiology...

Jul 2023
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Manager

Relationship

Despite our challenges with GE HealthCare, the team and the executives have been good to work with...

Jul 2023
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