All Categories chevron icon Imaging Systems chevron icon Imaging Software chevron icon PACS

Centricity PACS Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

PACS 2025: Consistent Support & Ongoing Product Development Are Key to Customer Success
PACS 2025:
Consistent Support & Ongoing Product Development Are Key to Customer Success
April 2025
View Report
Imaging AI 2024: Multiple Solutions Gaining Traction in a Crowded Market
View Report
Imaging in the Cloud 2024: Which Vendors Are Perceived as Ready for the Cloud?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Loyalty

I honestly don't consider Centricity PACS to be part of our long-term plans because of the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare's support has had its challenges. We now have a dedicated resource from GE HealthCare...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There were supposed to be upgrades to how Centricity PACS delivered images instead of limiting the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

An enterprise-wide solution is something we are going to be looking for with a new PACS. It has to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest complaint I have from the radiologists who use multiple systems is that Centricity PACS...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

GE HealthCare has improved with their people answering the phones and fixing the existing problems...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Whether we receive our money’s worth for Centricity PACS is a mix of emotions. GE HealthCare needs...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Centricity PACS is very stable. It does what it is miserably claiming to do. It works. The uptime is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Relationship

Centricity PACS has never been great. We are a GE HealthCare shop, and Centricity PACS has always...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

Originally, we were presented with a suite of AI solutions from GE HealthCare for Centricity PACS,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I will give GE HealthCare credit for the way their future road map will get rid of a lot of the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Whatever things we want or need in Centricity PACS are just in a future release. We never feel like...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

GE HealthCare doesn’t keep all their promises, but they have gotten a lot better. The vendor's...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The features that GE HealthCare says are in Centricity PACS are typically there or coming, but I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

GE HealthCare used to charge for every little thing, but now they don’t. We put some language in our...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

From a training perspective, GE HealthCare has one person who we really love and keeps coming back....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

GE HealthCare is probably not part of our long-term plans because when we do the selection process,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Centricity PACS’ integration has been around a long time, and I don't think we have a huge gap there....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The speed at which images load in Centricity PACS is less than ideal. The integration can be slow....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

For neuroradiology and general radiology, GE HealthCare has plans to eventually have a cloud-based...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

One of our leaders who mostly works in research and IT wants to switch our PACS, but our chief...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We get GE HealthCare’s attention, they attend meetings, and the employees that we are partnered with...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Most hanging protocols in Centricity PACS work very well, but there are a couple of them out there...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We are going to replace our PACS this year. The service has just been dreadful with GE HealthCare. I...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The implementation was such a mess. I say that Centricity PACS is Frankenstein’s monster because GE...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

Considering all of the problems that we have had, Centricity PACS probably isn't part of our...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Our organization has chosen to replace our PACS product or standardize across the enterprise with...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

GE HealthCare doesn't make many promises, but when they do, they keep their promises.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I can't remember a time when we did an upgrade where we didn't have to point things out to GE...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

From a basic PACS perspective, Centricity PACS does accept images. It can't do all of the things...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Centricity PACS definitely works with HL7 in terms of orders, integrations, and image viewing...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

GE HealthCare has gotten a little better in terms of proactive service. We get proactive notices...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We wouldn't recommend Centricity PACS. We are moving off of it. The system's current functionality...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

GE HealthCare used to be pretty flexible about charges, but now, they have started to...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

I don't know how much we paid for Centricity PACS, but I feel like we are getting our money's worth....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

With Centricity PACS, we got a lot of the things that we wanted over the time that we have had the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

GE HealthCare did really well on a lot of their training. Anytime I ever need anything, I log into...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Centricity PACS is just there. It has been there for a while, and I can't change things unless I go...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare’s support is amazing. Even if they are busy, and sometimes they are, if we tell them...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare is very proactive. They are really good at helping us with our databases. If something...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

GE HealthCare is phasing the software out, so they are not going to be using it anymore. They are...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare has done all of their updates for Centricity PACS. They kept all their support terms...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

The current version we have of Centricity PACS no longer has R&D. GE HealthCare has moved on to a...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Value

There is a big difference between GE HealthCare today and within the last year or two. They have...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

GE HealthCare was better at training when they had more staff. I think they are rebuilding their...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I would like to see seamless integration into AI tools and see something come out of that. We are...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

GE HealthCare is not overpromoting or overselling Centricity PACS. They tell us what it is. It is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare is responsive and really good from a support standpoint. They have great follow-ups....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

With GE HealthCare, we are often told that certain things will be in the next release, and then they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have used Centricity PACS for a long time, so it is the application that I am the most familiar...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

GE HealthCare has been better, and we do see more stability, but there is still more work to do on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We have seen a nice improvement from GE HealthCare when it comes to nickel-and-diming us. This has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare has been working hard to make changes to their processes and the way they do business....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We have seen changes in how GE HealthCare works with us in a few areas. One change has been with the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support has been improving for our PACS, but it still isn't where it needs to be. It seems like...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

GE HealthCare wants to charge us for services for everything. Every time we want to add a partner,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Centricity PACS is integrated with Epic's EMR, but overall, GE HealthCare's systems are difficult to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The application that we are using for Centricity PACS right now gets the job done. It is stable, and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are working with GE HealthCare to fix some things. It has taken a long time for us to get started...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We did a major upgrade with GE HealthCare years ago that was supposed to bring us all the latest and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are very close partners with GE HealthCare, and I don't use the term partner lightly. We have...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The problem is if we sit down with GE HealthCare’s design team, we design something, and they say it...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would tell a person thinking about joining GE HealthCare that they need to manage GE HealthCare....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

Centricity PACS has decent uptime. The mechanics of the RIS PACS is fine. I don't use the PACS very...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty

Centricity PACS is a difficult interface to work with. The orders interface going back and forth is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We argued about multiple things during the installation. It took a long time just to become a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training was pretty good. We had on-site trainers. GE HealthCare also sent an additional trainer...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

When we did our installation, we were promised an AI product that we did not receive. GE HealthCare...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's support could be a little better. I think they need more people receiving calls.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Centricity PACS is an excellent product as far as I can see. It is among the most easily usable...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

A lot of companies offer 99.99% good infrastructure, so their systems are down three minutes a year....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

GE HealthCare has to be more proactive. I would like preventive maintenance. That is not included in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

GE HealthCare takes a little time, but they do keep their promises. On a day-to-day basis, we have a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

As far as charging for every little thing goes, GE HealthCare might give us some sort of a break...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

GE HealthCare has gotten a bit better with proactive service after they assigned an engineer to our...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

For new project implementations, GE HealthCare needs to come with a project plan and provide...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have been encountering a lot of dissatisfaction with GE HealthCare lately. When we were down, we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Perception
KLAS article icon
Imaging AI 2024
27 November 24    |   Jonathan Christensen and Monique Rasband
The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.
Perception
KLAS article icon
Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​