Centricity PACS Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Director

Operations, Product

In terms of the back-end technology, the system is very stable. We had some issues with it, but...

Nov 2023
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Director

Operations, Product

When we did the conversion, we were unstable for weeks. It took weeks to get the platform stable,...

Nov 2023
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Director

Relationship

GE HealthCare is focusing greatly on their customer service, and they are improving it. There are...

Nov 2023
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Director

Product

I would like to see GE modernize their end-user experience and give the end users the features and...

Nov 2023
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Director

Operations, Product

When we did our last big code upgrade, it was as poor as our conversion. We were unstable for weeks...

Nov 2023
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Director

Relationship, Operations

We had our issues when we went from the standalone server to the other system. The team we were...

Nov 2023
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Director

Relationship

We have had really good relationships with some of our support folks at GE HealthCare who have a...

Nov 2023
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Director

Relationship

I would suggest that GE HealthCare be proactive and stay on top of things with the new models and...

Nov 2023
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VP/Other Executive

Relationship

What we have often found with GE HealthCare is that things don't go right, and we have to spend a...

Oct 2023
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Analyst/Coordinator

Relationship, Product

GE HealthCare often tells us that the next upgrade of the system will resolve some of our issues,...

Oct 2023
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Analyst/Coordinator

Value

Everything we need from GE HealthCare comes with a price tag, even little changes. Things from GE...

Oct 2023
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Analyst/Coordinator

Culture, Relationship

We meet with our sales representatives frequently, but they don't have a lot of power. We met with...

Oct 2023
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VP/Other Executive

Operations, Product

The PACS storage is better now, but we took years to get there. We have definitely had issues with...

Oct 2023
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VP/Other Executive

Relationship

The vendor is trying, but they have tons of turnover all the time. We always talk to a new executive...

Oct 2023
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Manager

Relationship

GE HealthCare will do the things they can do. But they will let the things they can’t do sit for a...

Aug 2023
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Manager

Relationship

GE HealthCare’s support team is great. The vendor is at the limits of what the product can do, but...

Aug 2023
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Director

Culture

A couple of years ago, GE HealthCare reorganized into multiple divisions, and it has been a struggle...

Jul 2023
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Director

Loyalty, Relationship

Later this year, the vendor is going to stop supporting the current version of Centricity PACS, so...

Jul 2023
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Director

Relationship

Most of our interactions with GE HealthCare have been around support for the product. The vendor...

Jul 2023
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Director

Relationship

If I do get the right support person, they are awesome. It is not the vendor’s fault that there are...

Jul 2023
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Manager

Loyalty, Relationship, Product

GE HealthCare has been behind with regard to growth, technology, and meeting the customer's needs. I...

Jul 2023
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Manager

Operations

We haven’t had a good experience going through an implementation with the vendor. The planning and...

Jul 2023
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Manager

Relationship

I would like to see GE HealthCare be more engaged when it comes to support. Right now, we don’t have...

Jul 2023
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Manager

Loyalty

We are looking at moving away from Centricity PACS but will keep some of our other GE HealthCare...

Jul 2023
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Manager

Relationship

The vendor's support is good on some sides, but getting to the right person who can help us is...

Jul 2023
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Manager

Relationship

GE HealthCare is not proactive. We chase them down. When things are urgent, the vendor does get back...

Jul 2023
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Manager

Relationship

The web support is terrible and possibly the worst in the industry. To be fair and transparent, I...

Jul 2023
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Manager

Loyalty, Relationship, Product

The vendor has been working on mammography for some time and has made progress, but our radiology...

Jul 2023
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Manager

Relationship

Despite our challenges with GE HealthCare, the team and the executives have been good to work with...

Jul 2023
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Manager

Relationship, Product

GE is not good, particularly from a perspective of development and ROI with our radiologists. We are...

Jun 2023
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Manager

Loyalty, Relationship

GE HealthCare doesn’t have any traction for getting us on the cloud, although they will at some...

Jun 2023
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Manager

Product

Centricity PACS covers most of our needs and is pretty easy to navigate.

Jun 2023
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Manager

Relationship

Getting support from GE HealthCare has been challenging. The response time for getting tickets...

Jun 2023
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Manager

Loyalty, Product

GE HealthCare is currently working on cloud compatibility, and once the cloud compatibility is...

Jun 2023
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Manager

Relationship

There has been a marginal improvement in GE HealthCare’s support. The vendor has brought in...

Jun 2023
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Manager

Operations, Product

There were certain areas where Centricity PACS was not ready for deployment in our environment. Even...

Jun 2023
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Manager

Loyalty, Product

We aren’t using Centricity PACS’ latest technology, so our situation might be different than other...

Jun 2023
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Manager

Operations

GE HealthCare tries to do implementations remotely, and that makes things a bit challenging. We end...

Jun 2023
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Director

Relationship

I like the level of support that we receive from GE HealthCare. I like their attention. We have been...

Jun 2023
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Director

Relationship, Product

GE HealthCare is trying from a support and sales perspective. They just aren't there from a product...

Jun 2023
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Director

Culture

My team has seen a demo of the upgrades that GE HealthCare is planning, but the feedback that I have...

Jun 2023
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Manager

Value

GE HealthCare is famous for nickel-and-diming. I can't even give an example because every invoice we...

May 2023
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Manager

Relationship, Product

Centricity PACS feels outdated, and we have not seen a lot of change or innovation over the past...

May 2023
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Manager

Relationship

We used to have a good relationship with GE HealthCare, and even though their product was expensive,...

May 2023
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Manager

Loyalty

We have been discussing our plan around moving forward and where we are going with imaging in...

May 2023
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Manager

Loyalty

GE HealthCare has been talking about Edison True PACS, which is supposed to be their new PACS...

May 2023
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Manager

Relationship

I have a hard time giving GE HealthCare one score for service and support when their support is so...

May 2023
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Manager

Product

The Centricity PACS user interface needs to be updated. It also requires a thick-client...

May 2023
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Analyst/Coordinator

Operations

I would like to have dedicated resources that are knowledgeable about the implementation instead of...

May 2023
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Analyst/Coordinator

Product

We had issues working with other vendors known to the PACS industry. GE HealthCare does not make it...

May 2023
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Analyst/Coordinator

Relationship, Product

We wouldn’t buy Centricity PACS again because of the software upgrades and issues. The upgrades are...

May 2023
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Director

Product

A lot of Centricity PACS is literally broken and doesn’t do what it is supposed to do. For instance,...

May 2023
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Director

Value

The vendor has promised to fix things without charging us, but we have seen price increases. GE...

May 2023
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Director

Value

GE HealthCare did well with initial outreach to customers, but things have been very quiet since...

May 2023
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Director

Product

One good thing about Centricity PACS is that the uptime is really good. Very rarely does it crash,...

May 2023
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Manager

Operations

We were given minimal training with Centricity PACS. We have a lot of different servers. When it...

May 2023
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Manager

Relationship

GE has outsourced their support offshore, and we have had a lot of problems. The people on the...

May 2023
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Manager

Product

Compared to other systems on the market, Centricity PACS is not there. There are about five...

May 2023
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Manager

Product

We would like to see the vendor work more on the integration for pulling patient data from the EMR....

May 2023
||
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Manager

Operations

Every single site on Centricity PACS is built differently. Whoever is part of the installation team...

May 2023
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Director

Loyalty, Relationship

We have been working with GE HealthCare more in the last few months than we have in the past, but we...

Apr 2023
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Director

Relationship, Operations

We feel like the system is good and stable. We sometimes run into problems with all of the different...

Apr 2023
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Director

Loyalty

We see GE HealthCare as part of our long-term plans. We hope that we will be able to continue down...

Apr 2023
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Manager

Product, Product

I would like to see a full HTML5 viewer with no Java or ActiveX dependencies in Centricity PACS. I...

Apr 2023
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Manager

Value, Value

GE HealthCare tried to charge us to do failovers and upgrades, and that really irritated us.

Apr 2023
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Manager

Product, Product, Value, Value

The product’s software feels very antiquated. The product does not have a lot of features and is...

Apr 2023
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Manager

Product, Product, Value, Value

Our version of Centricity PACS can't open tomography images for mammography, and the upgrade...

Apr 2023
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Manager

Relationship, Relationship

I don't know who my client executive is from GE HealthCare, nor do I know who it has been for quite...

Apr 2023
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Manager

Relationship

The vendor does what they say they will do, but we don’t feel like we are getting the individual...

Apr 2023
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Manager

Product

We have used other PACS solutions, and Centricity PACS is pretty much the top of the line. Our...

Apr 2023
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Manager

Relationship

During the day, if we call the PACS support people, there is one representative that usually answers...

Apr 2023
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Nurse

Loyalty, Product

We have a huge infrastructure with GE HealthCare from all of the different components that make up...

Apr 2023
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Nurse

Relationship

If there is a known issue, the vendor is extremely slow to fix it and get to the next thing. We need...

Apr 2023
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Manager

Product

Centricity PACS is functioning with very little downtime. My only complaint about Centricity PACS is...

Mar 2023
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Manager

Relationship

GE HealthCare’s project managers that I deal with are excellent. We generally deal with our...

Mar 2023
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Manager

Product

Whenever we don't want to have to install a thick client on a workstation that might not be used...

Mar 2023
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