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Centricity PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Product, Value

With GE HealthCare, we are often told that certain things will be in the next release, and then they...

Sep 2024
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Manager

Relationship

I have used Centricity PACS for a long time, so it is the application that I am the most familiar...

Sep 2024
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Director

Relationship

GE HealthCare has been better, and we do see more stability, but there is still more work to do on...

Sep 2024
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Director

Culture, Value

We have seen a nice improvement from GE HealthCare when it comes to nickel-and-diming us. This has...

Sep 2024
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Manager

Relationship

GE HealthCare has been working hard to make changes to their processes and the way they do business....

Aug 2024
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Manager

Culture, Value

We have seen changes in how GE HealthCare works with us in a few areas. One change has been with the...

Aug 2024
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Manager

Relationship

The support has been improving for our PACS, but it still isn't where it needs to be. It seems like...

Aug 2024
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VP/Other Executive

Value

GE HealthCare wants to charge us for services for everything. Every time we want to add a partner,...

Aug 2024
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VP/Other Executive

Relationship, Product

Centricity PACS is integrated with Epic's EMR, but overall, GE HealthCare's systems are difficult to...

Aug 2024
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VP/Other Executive

Product

The application that we are using for Centricity PACS right now gets the job done. It is stable, and...

Aug 2024
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VP/Other Executive

Loyalty

We are working with GE HealthCare to fix some things. It has taken a long time for us to get started...

Aug 2024
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(0)
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VP/Other Executive

Product

We did a major upgrade with GE HealthCare years ago that was supposed to bring us all the latest and...

Aug 2024
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Manager

Relationship

We are very close partners with GE HealthCare, and I don't use the term partner lightly. We have...

Jul 2024
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Manager

Operations

The problem is if we sit down with GE HealthCare’s design team, we design something, and they say it...

Jul 2024
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Manager

Relationship

I would tell a person thinking about joining GE HealthCare that they need to manage GE HealthCare....

Jul 2024
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CMO

Product

Centricity PACS has decent uptime. The mechanics of the RIS PACS is fine. I don't use the PACS very...

Jul 2024
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CMO

Loyalty

Centricity PACS is a difficult interface to work with. The orders interface going back and forth is...

Jul 2024
||
(0)
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Director

Operations

We argued about multiple things during the installation. It took a long time just to become a...

Jul 2024
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Director

Operations

The training was pretty good. We had on-site trainers. GE HealthCare also sent an additional trainer...

Jul 2024
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(0)
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Director

Culture

When we did our installation, we were promised an AI product that we did not receive. GE HealthCare...

Jul 2024
||
(0)
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Manager

Relationship

The vendor's support could be a little better. I think they need more people receiving calls.

Jul 2024
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(0)
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Manager

Product

Centricity PACS is an excellent product as far as I can see. It is among the most easily usable...

Jul 2024
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Director

Relationship, Product

A lot of companies offer 99.99% good infrastructure, so their systems are down three minutes a year....

Jun 2024
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(0)
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Director

Culture, Relationship

GE HealthCare has to be more proactive. I would like preventive maintenance. That is not included in...

Jun 2024
||
(0)
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Director

Relationship

GE HealthCare takes a little time, but they do keep their promises. On a day-to-day basis, we have a...

Jun 2024
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Manager

Value

As far as charging for every little thing goes, GE HealthCare might give us some sort of a break...

Jun 2024
||
(0)
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Manager

Loyalty, Relationship

GE HealthCare has gotten a bit better with proactive service after they assigned an engineer to our...

Jun 2024
||
(0)
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Manager

Operations

For new project implementations, GE HealthCare needs to come with a project plan and provide...

Jun 2024
||
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Manager

Relationship

We have been encountering a lot of dissatisfaction with GE HealthCare lately. When we were down, we...

Jun 2024
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Manager

Relationship, Product

The thin client versus a thick client is a huge deterrent for Centricity PACS in terms of not being...

May 2024
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Manager

Loyalty

We had quite a few performance issues with the product, and those spurred us to move away....

Apr 2024
||
(0)
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Manager

Relationship

Every upgrade is torture with Centricity PACS. There has been major downtime associated with the...

Apr 2024
||
(0)
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Manager

Relationship

A lot of the PACS solutions nowadays have chat embedded in them so the radiologists can chat with a...

Apr 2024
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Manager

Relationship

We found many errors in a certain project that we were working on with the vendor. We spent a lot of...

Mar 2024
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Manager

Relationship, Operations

GE HealthCare's main problems are that they cannot maintain their software development fast enough,...

Mar 2024
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Manager

Loyalty, Product

We decided a couple of years ago that we were going to stay with Centricity PACS, but a lot of our...

Mar 2024
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Manager

Operations, Product

When we implemented Centricity PACS, we rolled out a version of it that included a replication...

Feb 2024
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Manager

Relationship

We have a somewhat dedicated team from GE HealthCare, and they are very familiar with their customer...

Feb 2024
||
(0)
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Manager

Product

Centricity PACS feels like an antiquated PACS. The vendor needs to do a substantial revamp of the...

Feb 2024
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(0)
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Manager

Product

I have not worked with many PACS solutions, but Centricity PACS is the only PACS that I have worked...

Feb 2024
||
(0)
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Director

Operations, Product

In terms of the back-end technology, the system is very stable. We had some issues with it, but...

Nov 2023
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Director

Operations, Product

When we did the conversion, we were unstable for weeks. It took weeks to get the platform stable,...

Nov 2023
||
(0)
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Director

Relationship

GE HealthCare is focusing greatly on their customer service, and they are improving it. There are...

Nov 2023
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(0)
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Director

Product

I would like to see GE modernize their end-user experience and give the end users the features and...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product

When we did our last big code upgrade, it was as poor as our conversion. We were unstable for weeks...

Nov 2023
||
(0)
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Director

Relationship, Operations

We had our issues when we went from the standalone server to the other system. The team we were...

Nov 2023
||
(0)
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Director

Relationship

We have had really good relationships with some of our support folks at GE HealthCare who have a...

Nov 2023
||
(0)
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Director

Relationship

I would suggest that GE HealthCare be proactive and stay on top of things with the new models and...

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

What we have often found with GE HealthCare is that things don't go right, and we have to spend a...

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Product

GE HealthCare often tells us that the next upgrade of the system will resolve some of our issues,...

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Value

Everything we need from GE HealthCare comes with a price tag, even little changes. Things from GE...

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Relationship

We meet with our sales representatives frequently, but they don't have a lot of power. We met with...

Oct 2023
||
(0)
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