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Centricity PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Loyalty

We are considering leaving Centricity PACS because we want to move everything to one vendor. We are...

Sep 2025
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Analyst/Coordinator

Relationship, Product

Centricity PACS is solid. It is like a brick wall that doesn’t go down. GE HealthCare also has...

Sep 2025
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Analyst/Coordinator

Value

Centricity PACS is very expensive. It is a critical thing, and GE HealthCare does deliver on their...

Sep 2025
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Analyst/Coordinator

Relationship

There was a point in time when GE HealthCare abandoned their products and pulled a lot of people...

Sep 2025
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(0)
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Manager

Operations

I would like to see more follow-up training from the vendor in general, both from an administrative...

Sep 2025
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Manager

Product

Our physicians are pretty happy with Centricity PACS. A lot of my complaints are really...

Sep 2025
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Director

Loyalty

The ease of use in Centricity PACS could use some improvement because it is an old system, but GE...

Aug 2025
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Director

Value

I would predominantly say that I would buy Centricity PACS again, but technology is evolving so...

Aug 2025
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Director

Product

One strength of Centricity PACS is that the system is rock-solid. There are situations where we go...

Aug 2025
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Director

Relationship, Value

We use a lot of GE HealthCare products. Their support is not ideal and is very fragmented. It takes...

Jul 2025
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(0)
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Manager

Loyalty, Product

We are trying to fix GE HealthCare. We want to stay a partner with them. And GE HealthCare is trying...

Jul 2025
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Manager

Product

There are so many different pieces to integration. Centricity PACS’ integration with our EMR is...

Jul 2025
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Manager

Loyalty

I honestly don't consider Centricity PACS to be part of our long-term plans because of the...

May 2025
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Manager

Relationship

GE HealthCare's support has had its challenges. We now have a dedicated resource from GE HealthCare...

May 2025
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(0)
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Director

Product

There were supposed to be upgrades to how Centricity PACS delivered images instead of limiting the...

Apr 2025
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Director

Loyalty

An enterprise-wide solution is something we are going to be looking for with a new PACS. It has to...

Apr 2025
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Director

Product

The biggest complaint I have from the radiologists who use multiple systems is that Centricity PACS...

Apr 2025
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Director

Relationship

GE HealthCare has improved with their people answering the phones and fixing the existing problems...

Apr 2025
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(0)
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Director

Value

Whether we receive our money’s worth for Centricity PACS is a mix of emotions. GE HealthCare needs...

Apr 2025
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(0)
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Director

Product

Centricity PACS is very stable. It does what it is miserably claiming to do. It works. The uptime is...

Apr 2025
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(0)
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Director

Culture, Loyalty, Relationship

Centricity PACS has never been great. We are a GE HealthCare shop, and Centricity PACS has always...

Apr 2025
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(0)
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Director

Culture, Loyalty

Originally, we were presented with a suite of AI solutions from GE HealthCare for Centricity PACS,...

Apr 2025
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VP/Other Executive

Loyalty

I will give GE HealthCare credit for the way their future road map will get rid of a lot of the...

Apr 2025
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(0)
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VP/Other Executive

Relationship

Whatever things we want or need in Centricity PACS are just in a future release. We never feel like...

Apr 2025
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VP/Other Executive

Culture, Relationship

GE HealthCare doesn’t keep all their promises, but they have gotten a lot better. The vendor's...

Apr 2025
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(0)
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VP/Other Executive

Loyalty, Product

The features that GE HealthCare says are in Centricity PACS are typically there or coming, but I...

Apr 2025
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VP/Other Executive

Culture, Value

GE HealthCare used to charge for every little thing, but now they don’t. We put some language in our...

Apr 2025
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(0)
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VP/Other Executive

Operations

From a training perspective, GE HealthCare has one person who we really love and keeps coming back....

Apr 2025
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(0)
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VP/Other Executive

Loyalty

GE HealthCare is probably not part of our long-term plans because when we do the selection process,...

Apr 2025
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(0)
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VP/Other Executive

Product

Centricity PACS’ integration has been around a long time, and I don't think we have a huge gap there....

Apr 2025
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(0)
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Manager

Loyalty, Product

The speed at which images load in Centricity PACS is less than ideal. The integration can be slow....

Apr 2025
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(0)
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Manager

Loyalty, Product

For neuroradiology and general radiology, GE HealthCare has plans to eventually have a cloud-based...

Apr 2025
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(0)
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Manager

Loyalty

One of our leaders who mostly works in research and IT wants to switch our PACS, but our chief...

Apr 2025
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(0)
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Manager

Relationship

We get GE HealthCare’s attention, they attend meetings, and the employees that we are partnered with...

Apr 2025
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(0)
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Manager

Product

Most hanging protocols in Centricity PACS work very well, but there are a couple of them out there...

Apr 2025
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(0)
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Manager

Loyalty, Relationship

We are going to replace our PACS this year. The service has just been dreadful with GE HealthCare. I...

Mar 2025
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(0)
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Manager

Operations

The implementation was such a mess. I say that Centricity PACS is Frankenstein’s monster because GE...

Mar 2025
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(0)
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Manager

Loyalty, Operations

Considering all of the problems that we have had, Centricity PACS probably isn't part of our...

Mar 2025
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(0)
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Manager

Loyalty, Product

Our organization has chosen to replace our PACS product or standardize across the enterprise with...

Feb 2025
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(0)
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Manager

Culture, Relationship

GE HealthCare doesn't make many promises, but when they do, they keep their promises.

Feb 2025
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(0)
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Director

Operations, Product

I can't remember a time when we did an upgrade where we didn't have to point things out to GE...

Feb 2025
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(0)
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Director

Product

From a basic PACS perspective, Centricity PACS does accept images. It can't do all of the things...

Feb 2025
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(0)
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Director

Product

Centricity PACS definitely works with HL7 in terms of orders, integrations, and image viewing...

Feb 2025
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(0)
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Director

Relationship

GE HealthCare has gotten a little better in terms of proactive service. We get proactive notices...

Feb 2025
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(0)
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Director

Loyalty

We wouldn't recommend Centricity PACS. We are moving off of it. The system's current functionality...

Feb 2025
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(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

GE HealthCare used to be pretty flexible about charges, but now, they have started to...

Feb 2025
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(0)
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Related Reports
Perception
KLAS article icon
Imaging AI 2024
27 November 24    |   Jonathan Christensen and Monique Rasband
The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.
Perception
KLAS article icon
Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



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