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Commentary Summary
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User Commentary
Relationship
We are very close partners with GE HealthCare, and I don't use the term partner lightly. We have...
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Operations
The problem is if we sit down with GE HealthCare’s design team, we design something, and they say it...
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Relationship
I would tell a person thinking about joining GE HealthCare that they need to manage GE HealthCare....
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Product
Centricity PACS has decent uptime. The mechanics of the RIS PACS is fine. I don't use the PACS very...
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Loyalty
Centricity PACS is a difficult interface to work with. The orders interface going back and forth is...
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Relationship
The vendor's support could be a little better. I think they need more people receiving calls.
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Product
Centricity PACS is an excellent product as far as I can see. It is among the most easily usable...
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Relationship, Product
A lot of companies offer 99.99% good infrastructure, so their systems are down three minutes a year....
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Culture, Relationship
GE HealthCare has to be more proactive. I would like preventive maintenance. That is not included in...
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Relationship
GE HealthCare takes a little time, but they do keep their promises. On a day-to-day basis, we have a...
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Value
As far as charging for every little thing goes, GE HealthCare might give us some sort of a break...
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Loyalty, Relationship
GE HealthCare has gotten a bit better with proactive service after they assigned an engineer to our...
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Operations
For new project implementations, GE HealthCare needs to come with a project plan and provide...
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Relationship
We have been encountering a lot of dissatisfaction with GE HealthCare lately. When we were down, we...
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Relationship, Product
The thin client versus a thick client is a huge deterrent for Centricity PACS in terms of not being...
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Loyalty
We had quite a few performance issues with the product, and those spurred us to move away....
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Relationship
Every upgrade is torture with Centricity PACS. There has been major downtime associated with the...
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Relationship
A lot of the PACS solutions nowadays have chat embedded in them so the radiologists can chat with a...
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Relationship
We found many errors in a certain project that we were working on with the vendor. We spent a lot of...
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Relationship, Operations
GE HealthCare's main problems are that they cannot maintain their software development fast enough,...
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Loyalty, Product
We decided a couple of years ago that we were going to stay with Centricity PACS, but a lot of our...
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Operations, Product
When we implemented Centricity PACS, we rolled out a version of it that included a replication...
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Relationship
We have a somewhat dedicated HCA team, and they are very familiar with their customer base. The...
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Product
Centricity PACS feels like an antiquated PACS. The vendor needs to do a substantial revamp of the...
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Product
I have not worked with many PACS solutions, but Centricity PACS is the only PACS that I have worked...
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Operations, Product
In terms of the back-end technology, the system is very stable. We had some issues with it, but...
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Operations, Product
When we did the conversion, we were unstable for weeks. It took weeks to get the platform stable,...
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Relationship
GE HealthCare is focusing greatly on their customer service, and they are improving it. There are...
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Product
I would like to see GE modernize their end-user experience and give the end users the features and...
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Operations, Product
When we did our last big code upgrade, it was as poor as our conversion. We were unstable for weeks...
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Relationship, Operations
We had our issues when we went from the standalone server to the other system. The team we were...
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Relationship
We have had really good relationships with some of our support folks at GE HealthCare who have a...
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Relationship
I would suggest that GE HealthCare be proactive and stay on top of things with the new models and...
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Relationship
What we have often found with GE HealthCare is that things don't go right, and we have to spend a...
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Relationship, Product
GE HealthCare often tells us that the next upgrade of the system will resolve some of our issues,...
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Value
Everything we need from GE HealthCare comes with a price tag, even little changes. Things from GE...
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Culture, Relationship
We meet with our sales representatives frequently, but they don't have a lot of power. We met with...
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Operations, Product
The PACS storage is better now, but we took years to get there. We have definitely had issues with...
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Relationship
The vendor is trying, but they have tons of turnover all the time. We always talk to a new executive...
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Relationship
GE HealthCare will do the things they can do. But they will let the things they can’t do sit for a...
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Relationship
GE HealthCare’s support team is great. The vendor is at the limits of what the product can do, but...
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