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Centricity PACS Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

Centricity PACS is the workhorse, the PACS that probably defined what a PACS is today more than...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Because of our size and scope, we have some dedicated support resources from GE HealthCare, and they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We're in the midst of a rollout to replace a lot of our legacy radiology PACS products, including...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Centricity PACS is not in the cloud. That's one of the limitations of the solution. We are looking...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We are grappling with everything. We have a ton of requests asking for images to be stored so that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We find Centricity PACS to be lagging behind industry standards in features and new technology. GE...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We had hoped to move to the cloud on a hybrid model. GE HealthCare is not there yet, so we are still...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

GE HealthCare has done a much better job of being a partner, and the leaders are more involved. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The support team and structure are more stable and consistent than they have been in the past. There...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

GE HealthCare has been fair, and we feel like pricing is more consistent and transparent. We used to...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Centricity PACS is what I started with, so it is what I know best. It is user-friendly and works...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

Centricity PACS meets our needs, but everything else we do is cloud based, and Centricity PACS is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

With GE HealthCare, like many large vendors, there is significant sprawl and a lot of legacy...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Centricity PACS is not part of our long-term plans because it is a very old platform. We do have...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

GE HealthCare has moved to another support model, and it is horrible. It is very tough to get past...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The current version of Centricity PACS we have is being sunsetted, so there is nothing happening...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We have had GE HealthCare's support people sit on tickets or close tickets without actually doing...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We chose to leave Centricity PACS because GE HealthCare didn’t offer a cloud solution, and they have...

Comment Tone Negative
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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Manager

GE HealthCare told us that they were going to just train the trainer for Centricity PACS, and then...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

GE HealthCare's tech center is actually fairly good. There are a few people from GE HealthCare who...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

GE HealthCare is not keeping up with what is happening with other vendors. They are just falling...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

GE HealthCare makes promises every time they get a new CEO of the PACS IT department, and they never...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The only reason we have dragged along with GE HealthCare is that they are actually one of the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

GE HealthCare hit us with a huge bill because they have tiers based on how many procedures we do....

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

We haven't had any training in a long time. But what little we have had has rated just above the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We decided to replace the system because it was no longer scalable or expandable to the level we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

GE HealthCare has been a strong partner in many ways. We established regular meetings with them, and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Shortly before a go-live, the vendor informed us of performance issues at other sites that had...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The main reason we don't like Centricity PACS is that the retrieval time is lacking. We wait 3...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Centricity PACS is stable and functional, and it does everything it is supposed to do. It isn't a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

When we get the right person from GE HealthCare, they are on top of things with support. We just...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

GE HealthCare is forcing our hand to move to True PACS, even though it is basically what we are on...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Centricity PACS' data flow was something that we were used to, and we managed it very well. The...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

GE HealthCare is usually reactive rather than proactive. I don't think that GE HealthCare delivers...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

We paid for an on-site technician who came to us, so I would give GE HealthCare's support a high...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

GE HealthCare doesn't charge for every little thing. They stick to their contracts, and we haven't...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

It was not my decision to move away from GE HealthCare. That choice came from our clinical...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We are considering leaving Centricity PACS because we want to move everything to one vendor. We are...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Centricity PACS is solid. It is like a brick wall that doesn’t go down. GE HealthCare also has...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Centricity PACS is very expensive. It is a critical thing, and GE HealthCare does deliver on their...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

There was a point in time when GE HealthCare abandoned their products and pulled a lot of people...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I would like to see more follow-up training from the vendor in general, both from an administrative...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Our physicians are pretty happy with Centricity PACS. A lot of my complaints are really...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The ease of use in Centricity PACS could use some improvement because it is an old system, but GE...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

I would predominantly say that I would buy Centricity PACS again, but technology is evolving so...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

One strength of Centricity PACS is that the system is rock-solid. There are situations where we go...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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