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Current Time Inside Cache Tag Helper: 9/19/2020 10:38:50 PM and Model.EvProductId = 189178

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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VP/Other Executive

Other Observations & Comments

The product is maybe part of our long-term plans. We have a lot of urgent care locations, and we are...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product isn't integrated with the Epic product. One of the things that the vendor promised was...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

If we used the product with any other platform besides the Epic system, it would work incredibly...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

We have a regular call with the vendor's support people. There is a support center that we can call...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Throughout the COVID-19 crisis, GetWellNetwork has been helpful to us. We implemented a telehealth...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor does not nickel-and-dime us. GetWellNetwork has not helped us to achieve any goals...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When it comes to upgrades, GetWellNetwork is very responsive. For our go-live, they sent a...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is very well received by our patients, and it does a really great job. getwell Practice...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

The only time that we have ever experienced any frustrating problem with GetWellNetwork ended up...

Jun 2020
 Helpful

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Manager

Relationship

We haven't had any executive involvement in a long time. There was a lot of executive involvement...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

GetWellNetwork does monthly upgrades, so we are almost always current. There is not one giant...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

One of the things that we struggled with over the last year was GetWellNetwork's leadership. It has...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Both of the vendors we work with support our integration goals. GetWellNetwork is an official...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

With GetWell, it’s a little bit harder to get data out of the system, and the learning curve is a...

May 2020
 Helpful

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VP/Other Executive

Lessons Learned

If someone asked me about GetWellNetwork, I would say don’t purchase hundreds of videos because...

May 2020
 Helpful

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Director

Interfacing and Integration

What we have right now are two systems that do not communicate well with each other and two...

Oct 2019
 Helpful

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Director

Interfacing and Integration

While we are receiving excellent support from GetWellNetwork and have good communication with them,...

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We purchased the system because it had every function and feature we needed and required, such as...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Using getwell Practice is extremely easy. There was a lot of back and forth when we implemented the...

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We would like to see getwell Practice have more flexibility and have some of the improvements that I...

Jul 2019
 Helpful

 or  to see details.

Director

Relationship

We have had face-to-face conversations and phone conversations with GetWellNetwork's executives....

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

getwell Practice has some glitches that haven't been fixed. Those glitches make our workflows more difficult....

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

We completely love the intake process. It is great for our practice.

Jul 2019
 Helpful

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Manager

Service and Support

We had an issue with the preregistration process in getwell Practice, and within 12 hours we had a...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

We don’t have executive involvement from GetWellNetwork, but the service executives keep in touch...

Jul 2019
 Helpful

 or  to see details.

Manager

Future Outlook

There are big things looming on the horizon, and we have had such a good relationship with...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are things our practicing partner would like to see that the system can't do.

Jun 2019
 Helpful

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Manager

Implementation and Training

Sometimes the implementations can lag.

Jun 2019
 Helpful

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Manager

Technology

GetWellNetwork communicates well, but the technology can't keep up with what we want.

Jun 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometimes, we aren’t sure where to tap on the screen to select options. The preregister link doesn’t...

Jun 2019
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has always been willing to problem solve and think outside the box to make things work....

Jun 2019
 Helpful

 or  to see details.

Manager

Service and Support

GetWellNetwork calls us regularly to check in and make sure everything is going well. I finally told...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

getwell Practice has reduced the clerical errors that occur when people input their own data. The...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am excited about GetWellNetwork. I am a big fan. We have used them ever since we went live on our...

Mar 2019
 Helpful

 or  to see details.

Manager

Relationship

The executive involvement from GetWellNetwork was very frequent early on. It is not frequent now,...

Mar 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

GetWellNetwork is good about avoiding nickel-and-diming. Initially, we made a lot of tweaks and...

Mar 2019
 Helpful

 or  to see details.

Manager

Service and Support

Our product owner from GetWellNetwork is highly organized and absolutely delivers the agenda items.

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

The system has allowed us to repurpose staff members. We are a very patient-centric practice. Our...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The multimodality functioning on the radiology side could use some work. If a patient has multiple...

Mar 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

Overall, I have been satisfied with GetWellNetwork. Their customer service is responsive and...

May 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have one concern; there is an option for translating, and that function does not always perform....

May 2018
 Helpful

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Director

Functionality and Upgrades

We use getwell Practice for patient intake, and we have done so for quite a while. We have expanded...

Apr 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are traditionally a walk-in clinic. We stopped taking appointments, but our EMR only supports...

Apr 2018
 Helpful

 or  to see details.

Director

Service and Support

GetWellNetwork offers good support. Their support people resolve our issues quickly. It can take...

Apr 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

We started our relationship with GetWellNetwork knowing that they are in early development of their...

Apr 2018
 Helpful

 or  to see details.

Manager

Relationship

GetWellNetwork set us up with a representative to get things going. The representative functions as...

Apr 2018
 Helpful

 or  to see details.

Manager

Relationship

When we call, we immediately reach someone, and the person we reach helps us with our problem.

Apr 2018
 Helpful

 or  to see details.

Manager

Technology

We now use less paper. We don't have to print things off for patients anymore. We don't scan things...

Apr 2018
 Helpful

 or  to see details.

Manager

Interfacing and Integration

getwell Practice completely integrates with our Greenway system. And we also have preregistration....

Feb 2018
 Helpful

 or  to see details.

Manager

Technology

GetWellNetwork has developed a new mobile app. It is a pathway of treatment and education for new...

Feb 2018
 Helpful

 or  to see details.

Manager

Implementation and Training

We gave GetWellNetwork a short time frame to implement. It was a few weeks from when we signed the...

Feb 2018
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Seamless Medical had some growing pains and not enough engineering support, but they have improved...

Feb 2018
 Helpful

 or  to see details.

Manager

Relationship

When GetWellNetwork wanted to work with us on the development of part of the product, an executive...

Feb 2018
 Helpful

 or  to see details.

Manager

Future Outlook

In the next year GetWellNetwork might do some things that will make them even better. The...

Feb 2018
 Helpful

 or  to see details.

Manager

Service and Support

It took too long to implement getwell Practice. In GetWellNetwork's defense, there were some...

Feb 2018
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

getwell Practice reduced the number of people going through the check-in process. The whole reason...

Feb 2018
 Helpful

 or  to see details.

Manager

Relationship

GetWellNetwork doesn't keep their promises about timelines. When we agree to a date on something,...

Feb 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Since GetWellNetwork took over Seamless Medical, the system has become much, much better.

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

GetWellNetwork has one flat fee for everything, so we don't get nickel-and-dimed. The direction we...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

When we were getting the system set up, we had an amazing project manager from GetWellNetwork. The...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Relationship

I am connected with the executives over at GetWellNetwork, and they take care of us.

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would like to see the online-scheduling functionality added for urgent care environments, and it...

Feb 2018
 Helpful

 or  to see details.

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