Premium Reports
Contact KLAS
 Download Report Brief  Download Full Report    Zoom in charts



Related Series

Patient Intake Management 2018

Related Segments

Related Articles

 End chart zoom
Patient Intake Management 2020 Patient Intake Management 2020
* A page refresh may be necessary to see the updated image

Patient Intake Management 2020
Helping Clinics Keep Their Doors Open During COVID-19

author - Aaron Gleave
Aaron Gleave
author - Alex McIntosh
Alex McIntosh
November 10, 2020 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 9/30/2022 3:41:36 PM and Model.reportId = 1613

Patient intake is a critical part of any ambulatory practice. In the era of COVID-19, technology solutions in this area have become more important than ever to help maintain social distancing protocols, screen patients for self-reported COVID-19 risk factors and symptoms, reduce patient/staff contact, and give patients a safe, convenient experience. Patient intake management solutions have continually evolved to meet organizations’ needs, with many new vendors gaining market share and more longstanding vendors expanding on the functionalities they offer.

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.
Current Time Inside Cache Tag Helper: 9/30/2022 3:41:36 PM and Model.reportId = 1613

Key Findings:

  1. Patient Intake Technologies Helping Providers through COVID-19—Phreesia, Epic, Epion Leading the Way
  2. Phreesia Delivers a Strong Product and Broad Functionality
  3. Phreesia and Epion Climb in Customer Satisfaction; CareCloud and OTech Fall
  4. Epion, Phreesia, and OTech Stand Out for Increasing Office Efficiency
  5. A Market Warning: CareCloud Failing to Meet Customer Expectations
author - Amanda Wind Smith
Amanda Wind Smith
author - Madison Moniz
Madison Moniz
author - Natalie Jamison
Project Manager
Natalie Jamison
 Download Report Brief  Download Full Report

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.