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Intergy PM Solutions
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Manager
Some of the reporting in Intergy Practice Management is a little difficult. We have to piece...
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Manager
I would not buy the product again. Our future satisfaction depends on what Greenway Health ends up...
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Manager
It took Greenway Health several years to get the vaccine functionality here after they brought it...
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Manager
Greenway Health is delivering new technology, but they don't meet our needs. It takes forever to get...
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Manager
The product is part of our long-term plans. The hesitancy is that there are some things that we have...
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Manager
There are some things that we like about Intergy Practice Management. It is highly customizable....
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Manager
I lowered my score for the product working as promoted because the reporting things that are...
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Manager
For the most part, the product supports our integration and interoperability goals. Especially right...
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Manager
The ease of use is middle of the road. Everything centers on the customization. When there are so...
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Manager
The patient portal often goes down, doesn't work, or doesn't go through all of the data. We have...
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Manager
The quality of support depends on what I am calling about. The support for the practice analytics...
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Manager
I am struggling a little bit with what Greenway Health is doing with clinical dashboards. They moved...
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Manager
Our providers don't love the way the EHR works. It is definitely financially driven. That is great....
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Manager
The vendor doesn't keep all of their promises. They are getting better, but the last couple of years...
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Manager
The vendor avoids charging for every little thing most of the time by having high fees for normal...
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Manager
I am hesitant to give the highest score for implementation services because there have been some...
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Manager
We have to pay for ongoing training. If we want to do online videos and modules, those are included,...
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Manager
Over the course of the last year, Greenway Health has worked really hard at being more proactive....
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Manager
We have struggled with the executive involvement over the last several years. We have had a couple...
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Manager
I would recommend the system, but I would definitely fill people in on all of the caveats that I...
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Manager
Based on our recent experiences, our satisfaction is probably going to be about the same in the...
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Physician
Greenway Health's system is phenomenal. It has taken us an extended amount of time just to get...
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Physician
Anything is data mineable in Intergy Practice Management, and that is the beauty of it. Everything...
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Physician
The system is well thought out in terms of the steps that we go through. For example, if we bill out...
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Physician
I am told that some of the glitches we are having are just because our training wasn't as deep as it...
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Director
The system is user friendly, and it doesn't require a bunch of extra steps or anything like that. It...
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Manager
Greenway Health charges for every little thing. Our support is included in the price, but the vendor...
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Manager
Greenway Health has a very high rate of turnover, and the support people who answer the phone don't...
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Manager
There have been a few times when the vendor has failed with the portion where we do our reports, and...
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Manager
We get several emails from Greenway Health executives, but that is about it. I really don’t...
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Manager
Intergy Practice Management is a bit cumbersome in terms of navigation, specifically with patient...
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Manager
When we do upgrades, Greenway Health keeps up with all the new issues. For example, when we did...
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Manager
In Intergy Practice Management, there is a help button for anything we ever want or need to know. If...
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Manager
I don't like the collection process. It isn’t done as well as it could be. For example, the letters...
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Manager
I like the support because Greenway Health answers questions right then and there, and if they can't...
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Manager
The product is user friendly, and nobody has a problem with the ease of use. Greenway Health gives...
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Manager
We did an update to the system recently, and it went flawlessly. The update was shorter than ever,...
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Manager
The system has a lot of moving parts. We can generate information and analyze data, but the system...
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Manager
Proactive is not in the vendor's vocabulary. They respond to customer problems by looking into the...
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COO
One thing that Greenway Health did not immediately have available was the ability to schedule...
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COO
We had an agreement with Greenway Health for them to do certain things for us. However, they...
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Director
The information goes into the system, or we can get the information with extra workflows. We are...
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Director
There is no tight integration between what happens in the EHR and the PM system. There are a lot of...
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Director
We are still on a hybrid billing system. Greenway Health had the opportunity to address that since...
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Director
Organizations should be prepared for a lot of workarounds and inefficiencies in their workflows. We...
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Director
The vendor has a wonderful referral process that allows me to see when providers have been closed...
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Director
The vendor’s support team has improved over time. The support team was horrible because they would...
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Manager
The claim control feature in Intergy Practice Management is fantastic. It integrates well with our...
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Manager
The vendor's support staff members are experts. It isn't that they are expert clinical users. They...
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Manager
The system is great at reporting, and its data is good. But there isn't an easy way to export data...
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Manager
The vendor will sometimes say that something is coming out on a date, but then it doesn't come out...
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Manager
Our problem is that there is nobody presently working here that was here when Intergy Practice...
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Manager
I know that some people in our office find the system to be hard to use, but I personally don’t....
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Manager
Lately, there has been a lot of waiting online for support. At one point, that wasn't happening....
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Manager
When I have called, the vendor’s support people have let me know whether our issue has been a...
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Manager
I get emails from the executives saying where the company is at and who they are, but I don’t really...
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Manager
The vendor is doing a good job of keeping up with everything and moving with the industry. I have...
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Manager
We use Intergy Practice Management for billing. I know that we are making money, so that is a...
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CEO/President
Greenway Health has done a very nice job in the last year to acknowledge and focus on the upgrades...
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CEO/President
I trust that if I pick the phone up, I get a result from Greenway Health at the executive level. I...
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Director
The vendor has been very helpful with the recent upgrades processes. The vendor works really hard on...
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Director
Greenway Health has some roadblocks in place that prevent some third-party vendors from integrating...
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Director
We like how we are able to voice our opinions before releases and upgrades are made. That has an...
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Director
I like the attention to detail that Greenway Health is starting to provide. Greenway Health is...
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Director
There are new features that I really wish Intergy Practice Management had. The electronic...
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Director
Our statement now requires a lot more information on patient statements that we send out. Before,...
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Director
Greenway Health has gotten better at delivering some new technology; they are better than they were...
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Manager
I have always felt very good about the solution. It obviously has some weaknesses though. Our EMR...
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CIO
Greenway Health absolutely still puts effort into the system. They did some introspection, and over...
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CIO
The vendor doesn’t avoid charging for every little thing anymore. They used to, but when the product...
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CIO
I have heard people from other practices ask whether we are using the system, and when they hear...
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CEO/President
Intergy Practice Management is a very user-friendly system. We can get our claims out the door...
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CEO/President
The reporting from Intergy Practice Management is just okay. Greenway Health offers many canned...
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Director
The product is solid, and it does what it does well. The big caveat is that the way the vendor does...
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Director
I would like to see all the vendor's products have better integration with third-party products. We...
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Director
This system is easier to use than some of the vendor's other products. The processes for billing and...
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Director
There really isn’t much ongoing training from the vendor. We have paid exorbitant fees to have...
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CEO/President
The PM solution has been good for us. It integrates really well with our Greenway Health EHR and...
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CEO/President
The support from Greenway Health has been good. They have been responsive throughout COVID-19. We...
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CEO/President
Greenway Health has had a tough time keeping their executive leadership intact. We had two great...
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CIO
Unfortunately, getting the vendor to move requires a lot of kicking and screaming. Greenway Health...
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CIO
We don’t want a lot of big changes in Greenway Health’s product. We don’t need them messing things...
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CIO
Most of our vendors are terrible at being proactive. We do our own software development, so we...
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CIO
We just did an upgrade, and it was awful. Now, Greenway Health is telling us we need to do another...
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CIO
The prices the vendor sends us are outrageous, and we usually have to negotiate them down, but that...
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Director
With the upgrades that have been coming out lately, there is a lot more functionality with claims...
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Manager
I know that there are better products than Intergy Practice Management out there, but for the cost,...
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