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Intergy PM Solutions Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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COO

One thing that Greenway Health did not immediately have available was the ability to schedule...

Jul 2021
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COO

We had an agreement with Greenway Health for them to do certain things for us. However, they...

Jul 2021
||
(0)
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Director

The information goes into the system, or we can get the information with extra workflows. We are...

Jul 2021
||
(0)
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Director

There is no tight integration between what happens in the EHR and the PM system. There are a lot of...

Jul 2021
||
(0)
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Director

We are still on a hybrid billing system. Greenway Health had the opportunity to address that since...

Jul 2021
||
(0)
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Director

Organizations should be prepared for a lot of workarounds and inefficiencies in their workflows. We...

Jul 2021
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(0)
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Director

The vendor has a wonderful referral process that allows me to see when providers have been closed...

Jul 2021
||
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Director

The vendor’s support team has improved over time. The support team was horrible because they would...

Jul 2021
||
(0)
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Manager

The claim control feature in Intergy Practice Management is fantastic. It integrates well with our...

Jul 2021
||
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Manager

The vendor's support staff members are experts. It isn't that they are expert clinical users. They...

Jul 2021
||
(0)
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Manager

The system is great at reporting, and its data is good. But there isn't an easy way to export data...

Jul 2021
||
(0)
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Manager

The vendor will sometimes say that something is coming out on a date, but then it doesn't come out...

Jul 2021
||
(0)
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Manager

Our problem is that there is nobody presently working here that was here when Intergy Practice...

Jul 2021
||
(0)
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Manager

I know that some people in our office find the system to be hard to use, but I personally don’t....

Jul 2021
||
(0)
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Manager

Lately, there has been a lot of waiting online for support. At one point, that wasn't happening....

Jul 2021
||
(0)
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Manager

When I have called, the vendor’s support people have let me know whether our issue has been a...

Jul 2021
||
(0)
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Manager

I get emails from the executives saying where the company is at and who they are, but I don’t really...

Jul 2021
||
(0)
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Manager

The vendor is doing a good job of keeping up with everything and moving with the industry. I have...

Jul 2021
||
(0)
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Manager

We use Intergy Practice Management for billing. I know that we are making money, so that is a...

Jul 2021
||
(0)
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CEO/President

Greenway Health has done a very nice job in the last year to acknowledge and focus on the upgrades...

Jul 2021
||
(0)
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CEO/President

I trust that if I pick the phone up, I get a result from Greenway Health at the executive level. I...

Jul 2021
||
(0)
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Director

The vendor has been very helpful with the recent upgrades processes. The vendor works really hard on...

Jul 2021
||
(0)
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Director

Greenway Health has some roadblocks in place that prevent some third-party vendors from integrating...

Jul 2021
||
(0)
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Director

We like how we are able to voice our opinions before releases and upgrades are made. That has an...

Jul 2021
||
(0)
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Director

I like the attention to detail that Greenway Health is starting to provide. Greenway Health is...

Jul 2021
||
(0)
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Director

There are new features that I really wish Intergy Practice Management had. The electronic...

Jul 2021
||
(0)
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Director

Our statement now requires a lot more information on patient statements that we send out. Before,...

Jul 2021
||
(0)
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Director

Greenway Health has gotten better at delivering some new technology; they are better than they were...

Jul 2021
||
(0)
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Manager

I have always felt very good about the solution. It obviously has some weaknesses though. Our EMR...

Jun 2021
||
(0)
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CIO

Greenway Health absolutely still puts effort into the system. They did some introspection, and over...

May 2021
||
(0)
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CIO

The vendor doesn’t avoid charging for every little thing anymore. They used to, but when the product...

May 2021
||
(0)
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CIO

I have heard people from other practices ask whether we are using the system, and when they hear...

May 2021
||
(0)
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CEO/President

Intergy Practice Management is a very user-friendly system. We can get our claims out the door...

Mar 2021
||
(0)
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CEO/President

The reporting from Intergy Practice Management is just okay. Greenway Health offers many canned...

Mar 2021
||
(0)
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Director

The product is solid, and it does what it does well. The big caveat is that the way the vendor does...

Dec 2020
||
(0)
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Director

I would like to see all the vendor's products have better integration with third-party products. We...

Dec 2020
||
(0)
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Director

This system is easier to use than some of the vendor's other products. The processes for billing and...

Dec 2020
||
(0)
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Director

There really isn’t much ongoing training from the vendor. We have paid exorbitant fees to have...

Dec 2020
||
(0)
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VP/Other Executive

The look of the product hasn't changed since I got here many years ago. The system looks like...

Dec 2020
||
(0)
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CEO/President

The PM solution has been good for us. It integrates really well with our Greenway Health EHR and...

Dec 2020
||
(0)
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 or  to see details.

CEO/President

The support from Greenway Health has been good. They have been responsive throughout COVID-19. We...

Dec 2020
||
(0)
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CEO/President

Greenway Health has had a tough time keeping their executive leadership intact. We had two great...

Dec 2020
||
(0)
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CIO

Unfortunately, getting the vendor to move requires a lot of kicking and screaming. Greenway Health...

Dec 2020
||
(0)
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 or  to see details.

CIO

We don’t want a lot of big changes in Greenway Health’s product. We don’t need them messing things...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Most of our vendors are terrible at being proactive. We do our own software development, so we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We just did an upgrade, and it was awful. Now, Greenway Health is telling us we need to do another...

Dec 2020
||
(0)
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CIO

The prices the vendor sends us are outrageous, and we usually have to negotiate them down, but that...

Dec 2020
||
(0)
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Director

With the upgrades that have been coming out lately, there is a lot more functionality with claims...

Oct 2020
||
(0)
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Manager

I know that there are better products than Intergy Practice Management out there, but for the cost,...

Oct 2020
||
(0)
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Manager

Our implementation was awful. The trainers came in and were just not prepared. Maybe they were...

Aug 2020
||
(0)
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Manager

The PM side isn't hard and seems pretty straightforward. We have a lot more features than we had in...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The big benefit that we see in Intergy CHC is how easily it can be adjusted to our needs. We are...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

For data reporting, we have special needs and different reporting that we need to submit to...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Greenway Health has put videos out, so the training is getting better. But usually with the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Greenway Health isn’t proactive. We reach out to them to ask about things. They are only proactive...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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