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Access info about Practice Management on your dashboard or bookmark under

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Intergy PM Solutions Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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User Commentary

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Director

Technology

The product is solid, and it does what it does well. The big caveat is that the way the vendor does...

Dec 2020
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Director

Interfacing and Integration

I would like to see all the vendor's products have better integration with third-party products. We...

Dec 2020
(0)
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Director

Functionality and Upgrades

This system is easier to use than some of the vendor's other products. The processes for billing and...

Dec 2020
(0)
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Director

Implementation and Training

There really isn’t much ongoing training from the vendor. We have paid exorbitant fees to have...

Dec 2020
(0)
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VP/Other Executive

Technology

The look of the product hasn't changed since I got here many years ago. The system looks like...

Dec 2020
(0)
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CEO/President

Functionality and Upgrades

The PM solution has been good for us. It integrates really well with our Greenway Health EHR and...

Dec 2020
(0)
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CEO/President

Service and Support

The support from Greenway Health has been good. They have been responsive throughout COVID-19. We...

Dec 2020
(0)
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CEO/President

Other Observations & Comments

Greenway Health has had a tough time keeping their executive leadership intact. We had two great...

Dec 2020
(0)
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CIO

Service and Support

Unfortunately, getting the vendor to move requires a lot of kicking and screaming. Greenway Health...

Dec 2020
(0)
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CIO

Other Observations & Comments

We don’t want a lot of big changes in Greenway Health’s product. We don’t need them messing things...

Dec 2020
(0)
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CIO

Service and Support

Most of our vendors are terrible at being proactive. We do our own software development, so we...

Dec 2020
(0)
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CIO

Functionality and Upgrades

We just did an upgrade, and it was awful. Now, Greenway Health is telling us we need to do another...

Dec 2020
(0)
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CIO

ROI / Cost (care and feeding)

The prices the vendor sends us are outrageous, and we usually have to negotiate them down, but that...

Dec 2020
(0)
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Director

Functionality and Upgrades

With the upgrades that have been coming out lately, there is a lot more functionality with claims...

Oct 2020
(0)
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Manager

Implementation and Training

I know that there are better products than Intergy Practice Management out there, but for the cost,...

Oct 2020
(0)
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Manager

Implementation and Training

Our implementation was awful. The trainers came in and were just not prepared. Maybe they were...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The PM side isn't hard and seems pretty straightforward. We have a lot more features than we had in...

Aug 2020
(0)
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Physician

Functionality and Upgrades

The big benefit that we see in Intergy CHC is how easily it can be adjusted to our needs. We are...

Jul 2020
(0)
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Physician

Functionality and Upgrades

For data reporting, we have special needs and different reporting that we need to submit to...

Jul 2020
(0)
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Physician

Implementation and Training

Greenway Health has put videos out, so the training is getting better. But usually with the...

Jul 2020
(0)
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Physician

Service and Support

Greenway Health isn’t proactive. We reach out to them to ask about things. They are only proactive...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

If people asked me about the Intergy solution, I would tell them it is good for a small practice or...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The Intergy software was originally a Sage product. Then it became Vitera Healthcare Solutions'...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have tried several times to get on Greenway Health’s user committees that define functionality...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I have trouble getting documents that get scanned into the system back out to then get passed along...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system isn’t very user friendly. The workflows aren’t global. The system drives teams instead of...

Jul 2020
(0)
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VP/Other Executive

Relationship

From an account standpoint, Greenway Health rarely does a health check with us. They have their user...

Jul 2020
(0)
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VP/Other Executive

Service and Support

Greenway Health engages with us, but typically at the end of the conversation, the answer is that...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The software requires a lot of clicks to get the information that we need. The vendor has a lot of...

Jun 2020
(0)
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Manager

Service and Support

I think the additions to the platform are few and far between in terms of what we need. I think we...

Jun 2020
(0)
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Director

Service and Support

We haven't leaned on the vendor much for support during the COVID-19 crisis. However, I would rate...

Jun 2020
(0)
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Director

Functionality and Upgrades

Intergy Practice Management hasn't changed from year to year. There is a lot of functionality that...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor is going to get dinged on the most recent upgrade. The implementation was stellar though....

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution does a very good job. I am pleased overall. There doesn’t seem to be a problem that we...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor’s support has gotten better. It was weak for a little bit because the vendor was...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We use the vendor’s revenue management and practice analytics. The vendor is very good at driving...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

The vendor has done a really good job for us and has weathered the storms with us. We have gone...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We were told that the product was going to have resizable windows in v.12. We asked for that...

Jun 2020
(0)
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Analyst/Coordinator

Implementation and Training

We had to change from one system to another, so things got a little bit sideways, but we still got...

Jun 2020
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We selected the solution because it does the greatest number of things for the most departments in...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

If the decision were up to me, I would purchase the system again, but the providers and...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Intergy Practice Management is good, but there is a lot of clicking. The reports are hard to deal...

Jun 2020
(0)
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Manager

Service and Support

I would give the vendor a high rating for their ongoing support. The vendor is doing a good job with...

Jun 2020
(0)
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Manager

Service and Support

Intergy Practice Management is doing the job that we need it to do. The vendor's web support is...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

We are absolutely not getting our money's worth with Intergy Practice Management. A new server costs...

Jun 2020
(0)
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Director

Technology

Greenway Health is lacking the most in delivering on their promises to improve the product within...

Jun 2020
(0)
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Director

Technology

The PM system looks a bit older than Intergy EHR, which we consider to be newer. But a lot of the...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

We have a bundled package, and I think we have a good negotiator in our clinic who did a really good...

Jun 2020
(0)
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Manager

Relationship

Greenway Health furloughed a lot of employees because of COVID-19, and I am a little saddened by...

Jun 2020
(0)
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Manager

Functionality and Upgrades

I would like to see Greenway Health delivering better eligibility so that our frontline people can...

Jun 2020
(0)
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Manager

Lessons Learned

I would probably recommend the system for small practices, but I wouldn’t recommend it for larger...

Jun 2020
(0)
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Manager

Service and Support

In terms of support, I want to see quicker responses and an easier process of figuring out who we...

Jun 2020
(0)
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Manager

Technology

We sometimes have portal issues and downtime. But if something doesn’t work, the vendor fixes it.

Jun 2020
(0)
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Manager

Functionality and Upgrades

I would like better patient reports. I want reports so that we can find out where we are. I don’t...

Jun 2020
(0)
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Manager

Interfacing and Integration

There are a few things that we wanted to integrate with the system but couldn’t. The products on the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The ease of use is okay. End users don’t take very long to figure out the system. The system is a...

Jun 2020
(0)
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Physician

Functionality and Upgrades

The system has every bell and whistle we could ever possibly want. If we want a report, the system...

May 2020
(0)
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Physician

Service and Support

Greenway Health is aware of some issues we are having, and they don’t really care. They want to...

May 2020
(0)
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Physician

Functionality and Upgrades

Our implementation was outstanding. But updates go into effect before they need to. Greenway Health...

May 2020
(0)
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Physician

Functionality and Upgrades

The system works as promoted, but it is always down for whatever reason. At least our EHR is still...

May 2020
(0)
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Physician

Service and Support

Greenway Health doesn’t resolve problems. They could promise me the moon and the stars, but I...

May 2020
(0)
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Director

Functionality and Upgrades

The practice management side is somewhat flexible. With Greenway Health, we have found that their...

May 2020
(0)
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Director

Functionality and Upgrades

The integration is just terrible. There are standard features, but Greenway Health isn't keeping up...

May 2020
(0)
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CIO

Functionality and Upgrades

I would say no to Greenway Health being part of our long-term plans. We wouldn't buy their system...

Apr 2020
(0)
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Director

Implementation and Training

I would rate the vendor very highly on the quality and effectiveness of their implementation...

Mar 2020
(0)
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Director

Other Observations & Comments

I would highly recommend the system for financials. On the clinical side, I would give the vendor a...

Mar 2020
(0)
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Director

Interfacing and Integration

The system is a powerful practice management system that lacks a full interface to the EHR....

Mar 2020
(0)
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CEO/President

Functionality and Upgrades

We just had a terrible upgrade, and I am really at my wits' end. We have to do a big federal report...

Mar 2020
(0)
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CEO/President

Technology

I was the vendor's biggest cheerleader, but that has changed in the last year. The vendor is not...

Mar 2020
(0)
 Thank you  Helpful

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CEO/President

Other Observations & Comments

The system has been driving tangible outcomes. We can get data out, and up until the last upgrade,...

Mar 2020
(0)
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Analyst/Coordinator

Future Outlook

Greenway Health is starting to focus on enhancing their products. They are working on new upgrades...

Mar 2020
(0)
 Thank you  Helpful

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Analyst/Coordinator

Functionality and Upgrades

Greenway Health’s appointment scheduling system hasn’t changed for years. The vendor has been...

Mar 2020
(0)
 Thank you  Helpful

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COO

Relationship

We have been having some issues with Greenway Health, but I don't think we are at the point where we...

Mar 2020
(0)
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COO

Functionality and Upgrades

Greenway Health’s new practice analytics version of the system was supposed to make everything work...

Mar 2020
(0)
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COO

Relationship

We have an account representative at Greenway Health, but it always seems like that person has to...

Mar 2020
(0)
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