Intergy PM Solutions
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Win/Loss - Why they were selected (by current clients)

We decided to move from one of the vendor's previous systems to Intergy Practice Management....

Jan 2023
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Manager

Functionality and Upgrades

Some of Intergy Practice Management's features are better than the features in the previous system....

Jan 2023
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Manager

Functionality and Upgrades

There are multiple places in Intergy Practice Management for account notes, and we have to check...

Jan 2023
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Manager

Service and Support

Ever since the vendor outsourced their customer service out of the country, their service has been...

Jan 2023
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Manager

Relationship

I don't know whether Greenway Health has a vision or not, but we don't have a representative from...

Jan 2023
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Manager

Implementation and Training

Our go-live for the system was virtual because it happened during the COVID-19 pandemic, and...

Jan 2023
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CEO/President

Service and Support

When we have an issue, Greenway Health has levels of escalation, and we go right to level three...

Jan 2023
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CEO/President

Service and Support

The PM system is pretty stable. Greenway Health is always in the system fixing things before we need...

Jan 2023
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Manager

Functionality and Upgrades

I have been using the product for a long time, so it seems really easy. There is a help key for...

Nov 2022
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Manager

Relationship

Greenway Health is really good about working with us. They are constantly updating and upgrading....

Nov 2022
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CIO

ROI / Cost

Intergy Practice Management is expensive, but it is what it is. We get what we pay for. If we...

Sep 2022
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CIO

Relationship

Greenway Health is definitely proactive with things from billing changes to reporting changes and...

Sep 2022
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CIO

Functionality and Upgrades

Intergy Practice Management is very robust. We have been on the system for years, and we have been...

Sep 2022
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CIO

Other Observations & Comments

There are going to be a lot of changes in the system this time next year due to the CARES Act. Our...

Sep 2022
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COO

Functionality and Upgrades

In the Intergy practice management system, some information is recorded by the patient and is...

Aug 2022
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COO

Sales and Contracting

When Greenway Health brings a partner product to the market, either through acquisition or...

Aug 2022
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COO

Functionality and Upgrades

The product is pretty user friendly. I am told by providers who have used other systems that they...

Aug 2022
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Manager

Interfacing and Integration

The system is pretty stable, aside from the issues with global outages in terms of interoperability...

Jul 2022
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Manager

Service and Support

My wish-list item for Greenway Health is to provide onshore support. Their support has been...

Jul 2022
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Director

Relationship

Greenway Health has been a lot better about keeping their promises in the recent past. Prior to...

Jul 2022
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Director

Functionality and Upgrades

Intergy Practice Management has many windows, and Greenway Health is working on fixing that, but the...

Jul 2022
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Director

Service and Support

If Greenway Health can get us to the right support person by recognizing what the issue is and...

Jul 2022
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Director

Functionality and Upgrades

There are a lot of layers to setting up Intergy Practice Management, but once it gets set up, it...

Jul 2022
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Director

Functionality and Upgrades

I like the practice management piece a little less than the EHR because the practice management...

Jul 2022
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Director

Other Observations & Comments

There is talk about integrating the practice management component into the EHR so that we only have...

Jul 2022
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Director

ROI / Cost

Greenway Health charges for every little thing. Trying to go through the bill and figure out every...

Jul 2022
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Director

Implementation and Training

We only use specific pieces of the practice management solution, and it is very hard for the...

Jul 2022
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Director

Technology

The practice management solution meets all our needs for how we use it, and it does well for us....

Jul 2022
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Director

Service and Support

Greenway Health's support is good. They have beefed that up. My team has no issues there.

Jul 2022
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Manager

Functionality and Upgrades

Intergy Practice Management's claim control is okay, and we like it, but it is kind of clunky to...

Jul 2022
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CEO/President

Functionality and Upgrades

I would definitely consider the system for an independent practice. The back end and billing side of...

Jul 2022
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CEO/President

Service and Support

Greenway Health knows when things are broken, but they are not proactive about fixing those things....

Jul 2022
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CEO/President

ROI / Cost

Intergy Practice Management is rock solid. Not a lot has changed in scheduling, billing, and...

Jun 2022
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CEO/President

Functionality and Upgrades

I would like to see the scheduler enhanced in Intergy Practice Management a little bit to...

Jun 2022
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Analyst/Coordinator

Service and Support

We don't have any problem with contacting Greenway Health and getting responses back. Greenway...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The Intergy practice management system is very easy to use. It is a simple touch-and-go system.

May 2022
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Analyst/Coordinator

Functionality and Upgrades

There should be more things in the Intergy practice management system that we need for our...

May 2022
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Analyst/Coordinator

Future Outlook

There are some things that need to be done in the Intergy practice management system. I hope my...

May 2022
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Analyst/Coordinator

Implementation and Training

I wouldn’t buy the Intergy practice management system again, but I would use it again. I want a...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

There are more moves and sequences to using the PM system that users have to go through to get an...

May 2022
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Analyst/Coordinator

Other Observations & Comments

Sometimes there is good training, and then other times, there is other training that doesn't cover...

May 2022
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Analyst/Coordinator

Relationship

The vendor does get back to us, and they do respond. Those things are important when we deal with...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

It seems like the product works the way the vendor said it would work. I think the vendor delivers...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution helps us and integrates with other software, but I really wouldn't recommend it to...

May 2022
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Manager

Functionality and Upgrades

I am happy with the product, and we have enjoyed the integration that it offers our organization....

May 2022
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Manager

Relationship

Greenway Health has been good about keeping the product up-to-date and making changes. We can easily...

May 2022
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Manager

Functionality and Upgrades

Other customers should know that they have to take the time to learn the system. It isn't as user...

May 2022
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Manager

Functionality and Upgrades

The software has potential. I can generate some reports to a degree. The posting was at an all-time...

May 2022
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Manager

Implementation and Training

The initial implementation was poor, but we don’t have a problem with the updates. The vendor’s...

May 2022
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Manager

Service and Support

The web support and the help desk have improved tremendously over the years. People help us when we...

May 2022
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Director

ROI / Cost

For the most part, we don’t get any extra charges on top of what we pay.

May 2022
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Analyst/Coordinator

Service and Support

I have some difficulties with a few different things, and that wasn't the case in the past. I used...

May 2022
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Manager

Implementation and Training

The vendor is trying to keep their promises. Greenway Health is not good at communicating with their...

May 2022
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Manager

Service and Support

The vendor has outsourced the support outside of the United States. There is a huge communication...

May 2022
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Manager

Relationship

Whether Greenway Health is proactive depends on which system we are using. We have a practice...

May 2022
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Manager

Functionality and Upgrades

We are able to massage the product to help it work for the user. The user can work with the software...

May 2022
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COO

ROI / Cost

Sometimes, we are a little nickel-and-dimed by the vendor if we try to get additional reports put...

May 2022
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COO

Functionality and Upgrades

The ease of use in generating reports is lacking. I look for ease of use in developing new reports...

May 2022
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COO

Functionality and Upgrades

The PM system is truly garbage in, garbage out. The system does its job, but what we get depends on...

May 2022
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Manager

Functionality and Upgrades

The system is great. The reporting is wonderful. The setup of the system can be a little cumbersome,...

May 2022
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Manager

Functionality and Upgrades

For the required metrics that we have, we struggle with the data from Intergy Practice Management....

Apr 2022
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Manager

ROI / Cost

The product is behind where it should be in technology and support. The workflows in the product...

Apr 2022
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Manager

Implementation and Training

Some of the things that we do are unique, and when we try to find solutions to some workflows, we...

Apr 2022
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Manager

Functionality and Upgrades

Some of the upgrades are good, and I know Greenway Health has to look at what their global market...

Apr 2022
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Manager

Interfacing and Integration

Intergy Practice Management does not support our integration goals. We looked at a product that...

Apr 2022
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Manager

Service and Support

There is one person at Greenway Health that will work with us until we resolve issues, but there are...

Apr 2022
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Manager

Functionality and Upgrades

At times, we identify instances where a claim was reported to be accepted and forwarded to the...

Apr 2022
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Manager

Relationship

We have a liaison with Greenway Health, but the liaison is not empowered to do anything except pass...

Apr 2022
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CEO/President

ROI / Cost

I don’t think Greenway Health’s charges are too high. Our staff members get excited about new...

Feb 2022
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CEO/President

Service and Support

Greenway Health has made huge improvements in their service. We have regular calls with their...

Feb 2022
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CEO/President

Functionality and Upgrades

I am very open about telling people that there are things I don’t like about the solution right now...

Feb 2022
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CEO/President

Future Outlook

Our satisfaction with Greenway Health will improve in every area over the next year. I really do...

Feb 2022
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