Intergy PM Solutions
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Analyst/Coordinator

We don't have any problem with contacting Greenway Health and getting responses back. Greenway...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Intergy practice management system is very easy to use. It is a simple touch-and-go system.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There should be more things in the Intergy practice management system that we need for our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some things that need to be done in the Intergy practice management system. I hope my...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wouldn’t buy the Intergy practice management system again, but I would use it again. I want a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are more moves and sequences to using the PM system that users have to go through to get an...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sometimes there is good training, and then other times, there is other training that doesn't cover...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor does get back to us, and they do respond. Those things are important when we deal with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It seems like the product works the way the vendor said it would work. I think the vendor delivers...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution helps us and integrates with other software, but I really wouldn't recommend it to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am happy with the product, and we have enjoyed the integration that it offers our organization....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Greenway Health has been good about keeping the product up-to-date and making changes. We can easily...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other customers should know that they have to take the time to learn the system. It isn't as user...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The software has potential. I can generate some reports to a degree. The posting was at an all-time...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The initial implementation was poor, but we don’t have a problem with the updates. The vendor’s...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The web support and the help desk have improved tremendously over the years. People help us when we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the most part, we don’t get any extra charges on top of what we pay.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have some difficulties with a few different things, and that wasn't the case in the past. I used...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is trying to keep their promises. Greenway Health is not good at communicating with their...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has outsourced the support outside of the United States. There is a huge communication...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whether Greenway Health is proactive depends on which system we are using. We have a practice...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are able to massage the product to help it work for the user. The user can work with the software...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Sometimes, we are a little nickel-and-dimed by the vendor if we try to get additional reports put...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The ease of use in generating reports is lacking. I look for ease of use in developing new reports...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The PM system is truly garbage in, garbage out. The system does its job, but what we get depends on...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is great. The reporting is wonderful. The setup of the system can be a little cumbersome,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the required metrics that we have, we struggle with the data from Intergy Practice Management....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is behind where it should be in technology and support. The workflows in the product...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of the things that we do are unique, and when we try to find solutions to some workflows, we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of the upgrades are good, and I know Greenway Health has to look at what their global market...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Intergy Practice Management does not support our integration goals. We looked at a product that...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is one person at Greenway Health that will work with us until we resolve issues, but there are...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At times, we identify instances where a claim was reported to be accepted and forwarded to the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a liaison with Greenway Health, but the liaison is not empowered to do anything except pass...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I don’t think Greenway Health’s charges are too high. Our staff members get excited about new...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Greenway Health has made huge improvements in their service. We have regular calls with their...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I am very open about telling people that there are things I don’t like about the solution right now...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our satisfaction with Greenway Health will improve in every area over the next year. I really do...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Intergy Practice Management is a very straightforward and easy product. It is very user friendly,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The solution has a really good collection component. That is really helpful when it comes to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If we ever have a problem with the solution, we can make a phone call to the vendor, and their...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are going through a transition right now where we feel like Greenway Health is nickel-and-diming...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don't get a lot of new upgrades for the solution's practice management component.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Chief Innovation Officer

Intergy Practice Management can accommodate all our reporting needs, and Greenway Health is super...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Chief Innovation Officer

If someone were looking into Intergy Practice Management, I would tell them the program is really...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Chief Innovation Officer

With some of the new versions and rollout plans, Greenway Health has not been performing 100%. They...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things with Greenway Health have gone very well. Their system almost always works as promoted.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support from Greenway Health is pretty good, especially compared to the support from other...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of the reporting in Intergy Practice Management is a little difficult. We have to piece...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would not buy the product again. Our future satisfaction depends on what Greenway Health ends up...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It took Greenway Health several years to get the vaccine functionality here after they brought it...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Greenway Health is delivering new technology, but they don't meet our needs. It takes forever to get...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is part of our long-term plans. The hesitancy is that there are some things that we have...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some things that we like about Intergy Practice Management. It is highly customizable....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I lowered my score for the product working as promoted because the reporting things that are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, the product supports our integration and interoperability goals. Especially right...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease of use is middle of the road. Everything centers on the customization. When there are so...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The patient portal often goes down, doesn't work, or doesn't go through all of the data. We have...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of support depends on what I am calling about. The support for the practice analytics...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am struggling a little bit with what Greenway Health is doing with clinical dashboards. They moved...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our providers don't love the way the EHR works. It is definitely financially driven. That is great....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't keep all of their promises. They are getting better, but the last couple of years...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor avoids charging for every little thing most of the time by having high fees for normal...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am hesitant to give the highest score for implementation services because there have been some...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to pay for ongoing training. If we want to do online videos and modules, those are included,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Over the course of the last year, Greenway Health has worked really hard at being more proactive....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have struggled with the executive involvement over the last several years. We have had a couple...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend the system, but I would definitely fill people in on all of the caveats that I...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Based on our recent experiences, our satisfaction is probably going to be about the same in the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Greenway Health's system is phenomenal. It has taken us an extended amount of time just to get...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Anything is data mineable in Intergy Practice Management, and that is the beauty of it. Everything...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system is well thought out in terms of the steps that we go through. For example, if we bill out...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I am told that some of the glitches we are having are just because our training wasn't as deep as it...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is user friendly, and it doesn't require a bunch of extra steps or anything like that. It...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Greenway Health charges for every little thing. Our support is included in the price, but the vendor...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Greenway Health has a very high rate of turnover, and the support people who answer the phone don't...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been a few times when the vendor has failed with the portion where we do our reports, and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get several emails from Greenway Health executives, but that is about it. I really don’t...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Intergy Practice Management is a bit cumbersome in terms of navigation, specifically with patient...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we do upgrades, Greenway Health keeps up with all the new issues. For example, when we did...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In Intergy Practice Management, there is a help button for anything we ever want or need to know. If...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't like the collection process. It isn’t done as well as it could be. For example, the letters...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the support because Greenway Health answers questions right then and there, and if they can't...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is user friendly, and nobody has a problem with the ease of use. Greenway Health gives...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did an update to the system recently, and it went flawlessly. The update was shorter than ever,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has a lot of moving parts. We can generate information and analyze data, but the system...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Proactive is not in the vendor's vocabulary. They respond to customer problems by looking into the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

One thing that Greenway Health did not immediately have available was the ability to schedule...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We had an agreement with Greenway Health for them to do certain things for us. However, they...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The information goes into the system, or we can get the information with extra workflows. We are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is no tight integration between what happens in the EHR and the PM system. There are a lot of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are still on a hybrid billing system. Greenway Health had the opportunity to address that since...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Organizations should be prepared for a lot of workarounds and inefficiencies in their workflows. We...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has a wonderful referral process that allows me to see when providers have been closed...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s support team has improved over time. The support team was horrible because they would...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The claim control feature in Intergy Practice Management is fantastic. It integrates well with our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support staff members are experts. It isn't that they are expert clinical users. They...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is great at reporting, and its data is good. But there isn't an easy way to export data...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor will sometimes say that something is coming out on a date, but then it doesn't come out...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our problem is that there is nobody presently working here that was here when Intergy Practice...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know that some people in our office find the system to be hard to use, but I personally don’t....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lately, there has been a lot of waiting online for support. At one point, that wasn't happening....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I have called, the vendor’s support people have let me know whether our issue has been a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I get emails from the executives saying where the company is at and who they are, but I don’t really...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is doing a good job of keeping up with everything and moving with the industry. I have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use Intergy Practice Management for billing. I know that we are making money, so that is a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Greenway Health has done a very nice job in the last year to acknowledge and focus on the upgrades...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I trust that if I pick the phone up, I get a result from Greenway Health at the executive level. I...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been very helpful with the recent upgrades processes. The vendor works really hard on...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Greenway Health has some roadblocks in place that prevent some third-party vendors from integrating...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We like how we are able to voice our opinions before releases and upgrades are made. That has an...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the attention to detail that Greenway Health is starting to provide. Greenway Health is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are new features that I really wish Intergy Practice Management had. The electronic...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our statement now requires a lot more information on patient statements that we send out. Before,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Greenway Health has gotten better at delivering some new technology; they are better than they were...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have always felt very good about the solution. It obviously has some weaknesses though. Our EMR...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles