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Intergy PM Solutions Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Technology
The product is solid, and it does what it does well. The big caveat is that the way the vendor does...
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Director
Interfacing and Integration
I would like to see all the vendor's products have better integration with third-party products. We...
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Director
Functionality and Upgrades
This system is easier to use than some of the vendor's other products. The processes for billing and...
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Director
Implementation and Training
There really isn’t much ongoing training from the vendor. We have paid exorbitant fees to have...
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VP/Other Executive
Technology
The look of the product hasn't changed since I got here many years ago. The system looks like...
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CEO/President
Functionality and Upgrades
The PM solution has been good for us. It integrates really well with our Greenway Health EHR and...
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CEO/President
Service and Support
The support from Greenway Health has been good. They have been responsive throughout COVID-19. We...
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CEO/President
Other Observations & Comments
Greenway Health has had a tough time keeping their executive leadership intact. We had two great...
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CIO
Service and Support
Unfortunately, getting the vendor to move requires a lot of kicking and screaming. Greenway Health...
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CIO
Other Observations & Comments
We don’t want a lot of big changes in Greenway Health’s product. We don’t need them messing things...
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CIO
Service and Support
Most of our vendors are terrible at being proactive. We do our own software development, so we...
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CIO
Functionality and Upgrades
We just did an upgrade, and it was awful. Now, Greenway Health is telling us we need to do another...
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CIO
ROI / Cost (care and feeding)
The prices the vendor sends us are outrageous, and we usually have to negotiate them down, but that...
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Director
Functionality and Upgrades
With the upgrades that have been coming out lately, there is a lot more functionality with claims...
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Manager
Implementation and Training
I know that there are better products than Intergy Practice Management out there, but for the cost,...
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Manager
Implementation and Training
Our implementation was awful. The trainers came in and were just not prepared. Maybe they were...
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Manager
Functionality and Upgrades
The PM side isn't hard and seems pretty straightforward. We have a lot more features than we had in...
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Physician
Functionality and Upgrades
The big benefit that we see in Intergy CHC is how easily it can be adjusted to our needs. We are...
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Physician
Functionality and Upgrades
For data reporting, we have special needs and different reporting that we need to submit to...
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Physician
Implementation and Training
Greenway Health has put videos out, so the training is getting better. But usually with the...
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Physician
Service and Support
Greenway Health isn’t proactive. We reach out to them to ask about things. They are only proactive...
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VP/Other Executive
Other Observations & Comments
If people asked me about the Intergy solution, I would tell them it is good for a small practice or...
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VP/Other Executive
Functionality and Upgrades
The Intergy software was originally a Sage product. Then it became Vitera Healthcare Solutions'...
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VP/Other Executive
Functionality and Upgrades
We have tried several times to get on Greenway Health’s user committees that define functionality...
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VP/Other Executive
Functionality and Upgrades
I have trouble getting documents that get scanned into the system back out to then get passed along...
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VP/Other Executive
Functionality and Upgrades
The system isn’t very user friendly. The workflows aren’t global. The system drives teams instead of...
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VP/Other Executive
Relationship
From an account standpoint, Greenway Health rarely does a health check with us. They have their user...
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VP/Other Executive
Service and Support
Greenway Health engages with us, but typically at the end of the conversation, the answer is that...
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Manager
Functionality and Upgrades
The software requires a lot of clicks to get the information that we need. The vendor has a lot of...
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Manager
Service and Support
I think the additions to the platform are few and far between in terms of what we need. I think we...
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Director
Service and Support
We haven't leaned on the vendor much for support during the COVID-19 crisis. However, I would rate...
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Director
Functionality and Upgrades
Intergy Practice Management hasn't changed from year to year. There is a lot of functionality that...
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Analyst/Coordinator
Functionality and Upgrades
The vendor is going to get dinged on the most recent upgrade. The implementation was stellar though....
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Analyst/Coordinator
Functionality and Upgrades
The solution does a very good job. I am pleased overall. There doesn’t seem to be a problem that we...
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Analyst/Coordinator
Service and Support
The vendor’s support has gotten better. It was weak for a little bit because the vendor was...
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Analyst/Coordinator
Functionality and Upgrades
We use the vendor’s revenue management and practice analytics. The vendor is very good at driving...
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Analyst/Coordinator
Relationship
The vendor has done a really good job for us and has weathered the storms with us. We have gone...
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Analyst/Coordinator
Functionality and Upgrades
We were told that the product was going to have resizable windows in v.12. We asked for that...
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Analyst/Coordinator
Implementation and Training
We had to change from one system to another, so things got a little bit sideways, but we still got...
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Analyst/Coordinator
Win/Loss - Why they were selected (by current clients)
We selected the solution because it does the greatest number of things for the most departments in...
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Manager
ROI / Cost (care and feeding)
If the decision were up to me, I would purchase the system again, but the providers and...
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Manager
Functionality and Upgrades
Intergy Practice Management is good, but there is a lot of clicking. The reports are hard to deal...
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Manager
Service and Support
I would give the vendor a high rating for their ongoing support. The vendor is doing a good job with...
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Manager
Service and Support
Intergy Practice Management is doing the job that we need it to do. The vendor's web support is...
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Manager
ROI / Cost (care and feeding)
We are absolutely not getting our money's worth with Intergy Practice Management. A new server costs...
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Director
Technology
Greenway Health is lacking the most in delivering on their promises to improve the product within...
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Director
Technology
The PM system looks a bit older than Intergy EHR, which we consider to be newer. But a lot of the...
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Manager
ROI / Cost (care and feeding)
We have a bundled package, and I think we have a good negotiator in our clinic who did a really good...
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Manager
Relationship
Greenway Health furloughed a lot of employees because of COVID-19, and I am a little saddened by...
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Manager
Functionality and Upgrades
I would like to see Greenway Health delivering better eligibility so that our frontline people can...
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Manager
Lessons Learned
I would probably recommend the system for small practices, but I wouldn’t recommend it for larger...
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Manager
Service and Support
In terms of support, I want to see quicker responses and an easier process of figuring out who we...
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Manager
Technology
We sometimes have portal issues and downtime. But if something doesn’t work, the vendor fixes it.
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Manager
Functionality and Upgrades
I would like better patient reports. I want reports so that we can find out where we are. I don’t...
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Manager
Interfacing and Integration
There are a few things that we wanted to integrate with the system but couldn’t. The products on the...
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Manager
Functionality and Upgrades
The ease of use is okay. End users don’t take very long to figure out the system. The system is a...
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Physician
Functionality and Upgrades
The system has every bell and whistle we could ever possibly want. If we want a report, the system...
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Physician
Service and Support
Greenway Health is aware of some issues we are having, and they don’t really care. They want to...
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Physician
Functionality and Upgrades
Our implementation was outstanding. But updates go into effect before they need to. Greenway Health...
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Physician
Functionality and Upgrades
The system works as promoted, but it is always down for whatever reason. At least our EHR is still...
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Physician
Service and Support
Greenway Health doesn’t resolve problems. They could promise me the moon and the stars, but I...
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Director
Functionality and Upgrades
The practice management side is somewhat flexible. With Greenway Health, we have found that their...
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Director
Functionality and Upgrades
The integration is just terrible. There are standard features, but Greenway Health isn't keeping up...
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CIO
Functionality and Upgrades
I would say no to Greenway Health being part of our long-term plans. We wouldn't buy their system...
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Director
Implementation and Training
I would rate the vendor very highly on the quality and effectiveness of their implementation...
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Director
Other Observations & Comments
I would highly recommend the system for financials. On the clinical side, I would give the vendor a...
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Director
Interfacing and Integration
The system is a powerful practice management system that lacks a full interface to the EHR....
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CEO/President
Functionality and Upgrades
We just had a terrible upgrade, and I am really at my wits' end. We have to do a big federal report...
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CEO/President
Technology
I was the vendor's biggest cheerleader, but that has changed in the last year. The vendor is not...
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CEO/President
Other Observations & Comments
The system has been driving tangible outcomes. We can get data out, and up until the last upgrade,...
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Analyst/Coordinator
Future Outlook
Greenway Health is starting to focus on enhancing their products. They are working on new upgrades...
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Analyst/Coordinator
Functionality and Upgrades
Greenway Health’s appointment scheduling system hasn’t changed for years. The vendor has been...
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COO
Relationship
We have been having some issues with Greenway Health, but I don't think we are at the point where we...
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COO
Functionality and Upgrades
Greenway Health’s new practice analytics version of the system was supposed to make everything work...
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COO
Relationship
We have an account representative at Greenway Health, but it always seems like that person has to...
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