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Intergy PM Solutions
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Some of the reporting in Intergy Practice Management is a little difficult. We have to piece...

Sep 2021
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Manager

I would not buy the product again. Our future satisfaction depends on what Greenway Health ends up...

Sep 2021
||
(0)
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Manager

It took Greenway Health several years to get the vaccine functionality here after they brought it...

Sep 2021
||
(0)
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Manager

Greenway Health is delivering new technology, but they don't meet our needs. It takes forever to get...

Sep 2021
||
(0)
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Manager

The product is part of our long-term plans. The hesitancy is that there are some things that we have...

Sep 2021
||
(0)
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Manager

There are some things that we like about Intergy Practice Management. It is highly customizable....

Sep 2021
||
(0)
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Manager

I lowered my score for the product working as promoted because the reporting things that are...

Sep 2021
||
(0)
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Manager

For the most part, the product supports our integration and interoperability goals. Especially right...

Sep 2021
||
(0)
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Manager

The ease of use is middle of the road. Everything centers on the customization. When there are so...

Sep 2021
||
(0)
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Manager

The patient portal often goes down, doesn't work, or doesn't go through all of the data. We have...

Sep 2021
||
(0)
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Manager

The quality of support depends on what I am calling about. The support for the practice analytics...

Sep 2021
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(0)
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Manager

I am struggling a little bit with what Greenway Health is doing with clinical dashboards. They moved...

Sep 2021
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(0)
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Manager

Our providers don't love the way the EHR works. It is definitely financially driven. That is great....

Sep 2021
||
(0)
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Manager

The vendor doesn't keep all of their promises. They are getting better, but the last couple of years...

Sep 2021
||
(0)
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Manager

The vendor avoids charging for every little thing most of the time by having high fees for normal...

Sep 2021
||
(0)
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Manager

I am hesitant to give the highest score for implementation services because there have been some...

Sep 2021
||
(0)
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Manager

We have to pay for ongoing training. If we want to do online videos and modules, those are included,...

Sep 2021
||
(0)
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Manager

Over the course of the last year, Greenway Health has worked really hard at being more proactive....

Sep 2021
||
(0)
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Manager

We have struggled with the executive involvement over the last several years. We have had a couple...

Sep 2021
||
(0)
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Manager

I would recommend the system, but I would definitely fill people in on all of the caveats that I...

Sep 2021
||
(0)
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Manager

Based on our recent experiences, our satisfaction is probably going to be about the same in the...

Sep 2021
||
(0)
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Physician

Greenway Health's system is phenomenal. It has taken us an extended amount of time just to get...

Aug 2021
||
(0)
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Physician

Anything is data mineable in Intergy Practice Management, and that is the beauty of it. Everything...

Aug 2021
||
(0)
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Physician

The system is well thought out in terms of the steps that we go through. For example, if we bill out...

Aug 2021
||
(0)
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Physician

I am told that some of the glitches we are having are just because our training wasn't as deep as it...

Aug 2021
||
(0)
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Director

The system is user friendly, and it doesn't require a bunch of extra steps or anything like that. It...

Aug 2021
||
(0)
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Manager

Greenway Health charges for every little thing. Our support is included in the price, but the vendor...

Aug 2021
||
(0)
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Manager

Greenway Health has a very high rate of turnover, and the support people who answer the phone don't...

Aug 2021
||
(0)
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Manager

There have been a few times when the vendor has failed with the portion where we do our reports, and...

Aug 2021
||
(0)
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Manager

We get several emails from Greenway Health executives, but that is about it. I really don’t...

Aug 2021
||
(0)
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Manager

Intergy Practice Management is a bit cumbersome in terms of navigation, specifically with patient...

Aug 2021
||
(0)
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Manager

When we do upgrades, Greenway Health keeps up with all the new issues. For example, when we did...

Aug 2021
||
(0)
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Manager

In Intergy Practice Management, there is a help button for anything we ever want or need to know. If...

Aug 2021
||
(0)
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Manager

I don't like the collection process. It isn’t done as well as it could be. For example, the letters...

Aug 2021
||
(0)
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Manager

I like the support because Greenway Health answers questions right then and there, and if they can't...

Aug 2021
||
(0)
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Manager

The product is user friendly, and nobody has a problem with the ease of use. Greenway Health gives...

Aug 2021
||
(0)
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Manager

We did an update to the system recently, and it went flawlessly. The update was shorter than ever,...

Aug 2021
||
(0)
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Manager

The system has a lot of moving parts. We can generate information and analyze data, but the system...

Aug 2021
||
(0)
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Manager

Proactive is not in the vendor's vocabulary. They respond to customer problems by looking into the...

Aug 2021
||
(0)
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COO

One thing that Greenway Health did not immediately have available was the ability to schedule...

Jul 2021
||
(0)
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COO

We had an agreement with Greenway Health for them to do certain things for us. However, they...

Jul 2021
||
(0)
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Director

The information goes into the system, or we can get the information with extra workflows. We are...

Jul 2021
||
(0)
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Director

There is no tight integration between what happens in the EHR and the PM system. There are a lot of...

Jul 2021
||
(0)
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Director

We are still on a hybrid billing system. Greenway Health had the opportunity to address that since...

Jul 2021
||
(0)
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Director

Organizations should be prepared for a lot of workarounds and inefficiencies in their workflows. We...

Jul 2021
||
(0)
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Director

The vendor has a wonderful referral process that allows me to see when providers have been closed...

Jul 2021
||
(0)
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Director

The vendor’s support team has improved over time. The support team was horrible because they would...

Jul 2021
||
(0)
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Manager

The claim control feature in Intergy Practice Management is fantastic. It integrates well with our...

Jul 2021
||
(0)
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Manager

The vendor's support staff members are experts. It isn't that they are expert clinical users. They...

Jul 2021
||
(0)
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Manager

The system is great at reporting, and its data is good. But there isn't an easy way to export data...

Jul 2021
||
(0)
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Manager

The vendor will sometimes say that something is coming out on a date, but then it doesn't come out...

Jul 2021
||
(0)
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Manager

Our problem is that there is nobody presently working here that was here when Intergy Practice...

Jul 2021
||
(0)
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Manager

I know that some people in our office find the system to be hard to use, but I personally don’t....

Jul 2021
||
(0)
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Manager

Lately, there has been a lot of waiting online for support. At one point, that wasn't happening....

Jul 2021
||
(0)
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Manager

When I have called, the vendor’s support people have let me know whether our issue has been a...

Jul 2021
||
(0)
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Manager

I get emails from the executives saying where the company is at and who they are, but I don’t really...

Jul 2021
||
(0)
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Manager

The vendor is doing a good job of keeping up with everything and moving with the industry. I have...

Jul 2021
||
(0)
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Manager

We use Intergy Practice Management for billing. I know that we are making money, so that is a...

Jul 2021
||
(0)
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CEO/President

Greenway Health has done a very nice job in the last year to acknowledge and focus on the upgrades...

Jul 2021
||
(0)
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CEO/President

I trust that if I pick the phone up, I get a result from Greenway Health at the executive level. I...

Jul 2021
||
(0)
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Director

The vendor has been very helpful with the recent upgrades processes. The vendor works really hard on...

Jul 2021
||
(0)
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Director

Greenway Health has some roadblocks in place that prevent some third-party vendors from integrating...

Jul 2021
||
(0)
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Director

We like how we are able to voice our opinions before releases and upgrades are made. That has an...

Jul 2021
||
(0)
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Director

I like the attention to detail that Greenway Health is starting to provide. Greenway Health is...

Jul 2021
||
(0)
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Director

There are new features that I really wish Intergy Practice Management had. The electronic...

Jul 2021
||
(0)
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Director

Our statement now requires a lot more information on patient statements that we send out. Before,...

Jul 2021
||
(0)
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Director

Greenway Health has gotten better at delivering some new technology; they are better than they were...

Jul 2021
||
(0)
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Manager

I have always felt very good about the solution. It obviously has some weaknesses though. Our EMR...

Jun 2021
||
(0)
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CIO

Greenway Health absolutely still puts effort into the system. They did some introspection, and over...

May 2021
||
(0)
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CIO

The vendor doesn’t avoid charging for every little thing anymore. They used to, but when the product...

May 2021
||
(0)
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CIO

I have heard people from other practices ask whether we are using the system, and when they hear...

May 2021
||
(0)
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CEO/President

Intergy Practice Management is a very user-friendly system. We can get our claims out the door...

Mar 2021
||
(0)
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CEO/President

The reporting from Intergy Practice Management is just okay. Greenway Health offers many canned...

Mar 2021
||
(0)
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Director

The product is solid, and it does what it does well. The big caveat is that the way the vendor does...

Dec 2020
||
(0)
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Director

I would like to see all the vendor's products have better integration with third-party products. We...

Dec 2020
||
(0)
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Director

This system is easier to use than some of the vendor's other products. The processes for billing and...

Dec 2020
||
(0)
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Director

There really isn’t much ongoing training from the vendor. We have paid exorbitant fees to have...

Dec 2020
||
(0)
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CEO/President

The PM solution has been good for us. It integrates really well with our Greenway Health EHR and...

Dec 2020
||
(0)
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CEO/President

The support from Greenway Health has been good. They have been responsive throughout COVID-19. We...

Dec 2020
||
(0)
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CEO/President

Greenway Health has had a tough time keeping their executive leadership intact. We had two great...

Dec 2020
||
(0)
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CIO

Unfortunately, getting the vendor to move requires a lot of kicking and screaming. Greenway Health...

Dec 2020
||
(0)
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CIO

We don’t want a lot of big changes in Greenway Health’s product. We don’t need them messing things...

Dec 2020
||
(0)
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CIO

Most of our vendors are terrible at being proactive. We do our own software development, so we...

Dec 2020
||
(0)
 Thank you  Helpful

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CIO

We just did an upgrade, and it was awful. Now, Greenway Health is telling us we need to do another...

Dec 2020
||
(0)
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CIO

The prices the vendor sends us are outrageous, and we usually have to negotiate them down, but that...

Dec 2020
||
(0)
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Director

With the upgrades that have been coming out lately, there is a lot more functionality with claims...

Oct 2020
||
(0)
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Manager

I know that there are better products than Intergy Practice Management out there, but for the cost,...

Oct 2020
||
(0)
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