Intergy PM Solutions
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
We don't have any problem with contacting Greenway Health and getting responses back. Greenway...
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The Intergy practice management system is very easy to use. It is a simple touch-and-go system.
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There should be more things in the Intergy practice management system that we need for our...
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There are some things that need to be done in the Intergy practice management system. I hope my...
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I wouldn’t buy the Intergy practice management system again, but I would use it again. I want a...
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There are more moves and sequences to using the PM system that users have to go through to get an...
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Sometimes there is good training, and then other times, there is other training that doesn't cover...
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The vendor does get back to us, and they do respond. Those things are important when we deal with...
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It seems like the product works the way the vendor said it would work. I think the vendor delivers...
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The solution helps us and integrates with other software, but I really wouldn't recommend it to...
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I am happy with the product, and we have enjoyed the integration that it offers our organization....
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Greenway Health has been good about keeping the product up-to-date and making changes. We can easily...
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Other customers should know that they have to take the time to learn the system. It isn't as user...
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The software has potential. I can generate some reports to a degree. The posting was at an all-time...
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The initial implementation was poor, but we don’t have a problem with the updates. The vendor’s...
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The web support and the help desk have improved tremendously over the years. People help us when we...
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For the most part, we don’t get any extra charges on top of what we pay.
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I have some difficulties with a few different things, and that wasn't the case in the past. I used...
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The vendor is trying to keep their promises. Greenway Health is not good at communicating with their...
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The vendor has outsourced the support outside of the United States. There is a huge communication...
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Whether Greenway Health is proactive depends on which system we are using. We have a practice...
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We are able to massage the product to help it work for the user. The user can work with the software...
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Sometimes, we are a little nickel-and-dimed by the vendor if we try to get additional reports put...
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The ease of use in generating reports is lacking. I look for ease of use in developing new reports...
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The PM system is truly garbage in, garbage out. The system does its job, but what we get depends on...
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The system is great. The reporting is wonderful. The setup of the system can be a little cumbersome,...
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For the required metrics that we have, we struggle with the data from Intergy Practice Management....
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The product is behind where it should be in technology and support. The workflows in the product...
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Some of the things that we do are unique, and when we try to find solutions to some workflows, we...
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Some of the upgrades are good, and I know Greenway Health has to look at what their global market...
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Intergy Practice Management does not support our integration goals. We looked at a product that...
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There is one person at Greenway Health that will work with us until we resolve issues, but there are...
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At times, we identify instances where a claim was reported to be accepted and forwarded to the...
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We have a liaison with Greenway Health, but the liaison is not empowered to do anything except pass...
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I don’t think Greenway Health’s charges are too high. Our staff members get excited about new...
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Greenway Health has made huge improvements in their service. We have regular calls with their...
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I am very open about telling people that there are things I don’t like about the solution right now...
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Our satisfaction with Greenway Health will improve in every area over the next year. I really do...
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Intergy Practice Management is a very straightforward and easy product. It is very user friendly,...
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The solution has a really good collection component. That is really helpful when it comes to...
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If we ever have a problem with the solution, we can make a phone call to the vendor, and their...
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We are going through a transition right now where we feel like Greenway Health is nickel-and-diming...
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We don't get a lot of new upgrades for the solution's practice management component.
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Intergy Practice Management can accommodate all our reporting needs, and Greenway Health is super...
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If someone were looking into Intergy Practice Management, I would tell them the program is really...
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With some of the new versions and rollout plans, Greenway Health has not been performing 100%. They...
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Things with Greenway Health have gone very well. Their system almost always works as promoted.
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The support from Greenway Health is pretty good, especially compared to the support from other...
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Some of the reporting in Intergy Practice Management is a little difficult. We have to piece...
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I would not buy the product again. Our future satisfaction depends on what Greenway Health ends up...
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It took Greenway Health several years to get the vaccine functionality here after they brought it...
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Greenway Health is delivering new technology, but they don't meet our needs. It takes forever to get...
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The product is part of our long-term plans. The hesitancy is that there are some things that we have...
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There are some things that we like about Intergy Practice Management. It is highly customizable....
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I lowered my score for the product working as promoted because the reporting things that are...
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For the most part, the product supports our integration and interoperability goals. Especially right...
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The ease of use is middle of the road. Everything centers on the customization. When there are so...
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The patient portal often goes down, doesn't work, or doesn't go through all of the data. We have...
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The quality of support depends on what I am calling about. The support for the practice analytics...
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I am struggling a little bit with what Greenway Health is doing with clinical dashboards. They moved...
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Our providers don't love the way the EHR works. It is definitely financially driven. That is great....
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The vendor doesn't keep all of their promises. They are getting better, but the last couple of years...
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The vendor avoids charging for every little thing most of the time by having high fees for normal...
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I am hesitant to give the highest score for implementation services because there have been some...
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We have to pay for ongoing training. If we want to do online videos and modules, those are included,...
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Over the course of the last year, Greenway Health has worked really hard at being more proactive....
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We have struggled with the executive involvement over the last several years. We have had a couple...
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I would recommend the system, but I would definitely fill people in on all of the caveats that I...
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Based on our recent experiences, our satisfaction is probably going to be about the same in the...
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Greenway Health's system is phenomenal. It has taken us an extended amount of time just to get...
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Anything is data mineable in Intergy Practice Management, and that is the beauty of it. Everything...
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The system is well thought out in terms of the steps that we go through. For example, if we bill out...
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I am told that some of the glitches we are having are just because our training wasn't as deep as it...
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The system is user friendly, and it doesn't require a bunch of extra steps or anything like that. It...
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Greenway Health charges for every little thing. Our support is included in the price, but the vendor...
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Greenway Health has a very high rate of turnover, and the support people who answer the phone don't...
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There have been a few times when the vendor has failed with the portion where we do our reports, and...
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We get several emails from Greenway Health executives, but that is about it. I really don’t...
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Intergy Practice Management is a bit cumbersome in terms of navigation, specifically with patient...
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When we do upgrades, Greenway Health keeps up with all the new issues. For example, when we did...
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In Intergy Practice Management, there is a help button for anything we ever want or need to know. If...
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I don't like the collection process. It isn’t done as well as it could be. For example, the letters...
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I like the support because Greenway Health answers questions right then and there, and if they can't...
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The product is user friendly, and nobody has a problem with the ease of use. Greenway Health gives...
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We did an update to the system recently, and it went flawlessly. The update was shorter than ever,...
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The system has a lot of moving parts. We can generate information and analyze data, but the system...
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Proactive is not in the vendor's vocabulary. They respond to customer problems by looking into the...
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One thing that Greenway Health did not immediately have available was the ability to schedule...
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We had an agreement with Greenway Health for them to do certain things for us. However, they...
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The information goes into the system, or we can get the information with extra workflows. We are...
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There is no tight integration between what happens in the EHR and the PM system. There are a lot of...
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We are still on a hybrid billing system. Greenway Health had the opportunity to address that since...
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Organizations should be prepared for a lot of workarounds and inefficiencies in their workflows. We...
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The vendor has a wonderful referral process that allows me to see when providers have been closed...
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The vendor’s support team has improved over time. The support team was horrible because they would...
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The claim control feature in Intergy Practice Management is fantastic. It integrates well with our...
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The vendor's support staff members are experts. It isn't that they are expert clinical users. They...
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The system is great at reporting, and its data is good. But there isn't an easy way to export data...
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The vendor will sometimes say that something is coming out on a date, but then it doesn't come out...
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Our problem is that there is nobody presently working here that was here when Intergy Practice...
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I know that some people in our office find the system to be hard to use, but I personally don’t....
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Lately, there has been a lot of waiting online for support. At one point, that wasn't happening....
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When I have called, the vendor’s support people have let me know whether our issue has been a...
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I get emails from the executives saying where the company is at and who they are, but I don’t really...
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The vendor is doing a good job of keeping up with everything and moving with the industry. I have...
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We use Intergy Practice Management for billing. I know that we are making money, so that is a...
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Greenway Health has done a very nice job in the last year to acknowledge and focus on the upgrades...
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I trust that if I pick the phone up, I get a result from Greenway Health at the executive level. I...
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The vendor has been very helpful with the recent upgrades processes. The vendor works really hard on...
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Greenway Health has some roadblocks in place that prevent some third-party vendors from integrating...
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We like how we are able to voice our opinions before releases and upgrades are made. That has an...
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I like the attention to detail that Greenway Health is starting to provide. Greenway Health is...
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There are new features that I really wish Intergy Practice Management had. The electronic...
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Our statement now requires a lot more information on patient statements that we send out. Before,...
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Greenway Health has gotten better at delivering some new technology; they are better than they were...
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I have always felt very good about the solution. It obviously has some weaknesses though. Our EMR...
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