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2025 Best In Klas

Practice Management

Health System Owned

REAL-TIME DATA

DECISION INSIGHTS

2025 Best In KLAS Practice Management Health System Owned

Practice Management
Health System Owned

Best in KLAS Winner

Overall performance score
(100-point scale)

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Market average: 79.4
Software average: 80.6

Grading Scale

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Resolute/Prelude/Cadence Ambulatory	89.1	-3%	39	A-	A	B+	B+	A-	B

MEDITECH Expanse Ambulatory PM	74.8	-3%	16	C	B-	C-	C-	C+	B-
	0.0	100.0

Epic
Resolute/Prelude/Cadence Ambulatory

89.1

39

culture

A-

loyalty

A

operations

B+

product

B+

relationship

A-

value

B

MEDITECH
Expanse Ambulatory PM

74.8

16

culture

C

loyalty

B-

operations

C-

product

C-

relationship

C+

value

B-

Additional Performance Insights Additional Performance Insights

Ranked solutions for which at least 95% of respondents answered yes.

Part of long-term plans?

Epic
Resolute/Prelude/Cadence Ambulatory

n=38 100%

Would you buy again?

Epic
Resolute/Prelude/Cadence Ambulatory

n=38 100%

Part of Long Term Plans?

Epic
Resolute/Prelude/Cadence Ambulatory

n=38 100%

Would you buy again?

Epic
Resolute/Prelude/Cadence Ambulatory

n=38 100%

Solutions Not Ranked

Ordered alphabetically

L NP

	Overall performance score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

athenahealth athenaCollector L	78.5	10	B-	C	B+	B	C	C+

athenahealth athenaIDX L NP	75.6	10	B-	C	B-	C	B-	C+

NextGen Healthcare NextGen Enterprise PM L	79.1	6	B	C	B-	B	—	C+

Oracle Health Practice Management L	67.6	9	D	C	C	C	D	F

L NP

&nbps;

athenahealth
athenaCollector L

78.5
10

culture

B-

loyalty

C

operations

B+

product

B

relationship

C

value

C+

athenahealth
athenaIDX L NP

75.6
10

culture

B-

loyalty

C

operations

B-

product

C

relationship

B-

value

C+

NextGen Healthcare
NextGen Enterprise PM L

79.1
6

culture

B

loyalty

C

operations

B-

product

B

relationship

—

value

C+

Oracle Health
Practice Management L

67.6
9

culture

D

loyalty

C

operations

C

product

C

relationship

D

value

F

Related Reports

View All Reports

MEDITECH Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.

Oracle Health (Cerner) Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

Epic Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

Emerging Technology

PracticeSuite Practice Management 2023

24 February 23 | Jacob Mortensen and Jake Ray

Vendors in the ambulatory space continue to work toward the goal of meeting the diverse and ever-changing needs of provider organizations. This report takes a first look at the PracticeSuite PM solution and how well it delivers to ambulatory practices and uses feedback from both direct provider and MSO customers. The data focuses on customer satisfaction and feature utilization among these customers.

Past Practice Management Awards