Guidehouse Outsourced Coding Commentary
Filtered view: All
Subject Expert
Connor Northrup
Associate Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Operations, Services
The coding is phenomenal. We couldn't get coders, and we were in a bad state where we couldn't turn...
Login or Create an Account to see details.
Services
Guidehouse brings a wealth of knowledge. They seem to have a good bandwidth of technical-specific...
Login or Create an Account to see details.
Operations, Services
I'm highly positive about offshore coding for two reasons. One reason is that there are not enough...
Login or Create an Account to see details.
Relationship
While turnover with Guidehouse is not what we have experienced in the past, it is still turnover....
Login or Create an Account to see details.
Relationship
A lot of my peers are looking at some of the bigger players in this space, and Guidehouse is smaller...
Login or Create an Account to see details.
Relationship, Services
Guidehouse is easy to work with. They are easily accessible if a problem arises.
Login or Create an Account to see details.
Relationship, Operations
Guidehouse has good, strong coders.
Login or Create an Account to see details.
Operations
Guidehouse helped us with a certain project until we were able to get a full-time person hired for...
Login or Create an Account to see details.
Operations, Services
I don't have anything negative or positive about offshoring. My sentiment is right in the middle....
Login or Create an Account to see details.
Operations
When selecting an outsourced coding firm, the firm's technology is very important. From a reporting...
Login or Create an Account to see details.
Relationship, Operations, Services
I have worked with all of the firm's people for so long now that they almost feel like they are...
Login or Create an Account to see details.
Loyalty, Relationship
We have had other contract labor over the years, and Guidehouse is never pushy. They are extremely...
Login or Create an Account to see details.
Operations, Services
I would rate Guidehouse’s strategic ability high based on their reports, their work with us, and the...
Login or Create an Account to see details.
Operations
Guidehouse is very good at executing what they do. They are extremely efficient in their processes...
Login or Create an Account to see details.
Relationship
The main person we work with at Guidehouse is incredible to work with. I have worked with several...
Login or Create an Account to see details.
Loyalty, Value
Over the years, Guidehouse has done a great job. We are not in the thick of the service, in terms of...
Login or Create an Account to see details.
Relationship, Services
Guidehouse is very easy to work with. They are very good at putting the correct people in their...
Login or Create an Account to see details.
Relationship, Operations, Services
Guidehouse is client focused and appropriate for higher levels of involvement as necessary. They...
Login or Create an Account to see details.
Operations, Services, Value
Regarding outcomes from using Guidehouse's outsourced coding service, there is not a lot of play,...
Login or Create an Account to see details.
Operations, Services, Value
Guidehouse’s quality of coding is excellent. For example, another firm codes one area, and...
Login or Create an Account to see details.
Loyalty, Relationship
We have regular standing calls. Leaders are always on those calls. They bring logs, review issues,...
Login or Create an Account to see details.
Relationship, Operations
Guidehouse is very communicative. For example, if charges fall into work queues because providers...
Login or Create an Account to see details.
Relationship, Services
The only thing is getting the offshore team to verbalize things better. We have denials that need to...
Login or Create an Account to see details.
Loyalty, Relationship
When Guidehouse came on, I was against using a firm. I believed in-house work was better. They...
Login or Create an Account to see details.
Operations
Guidehouse is up-to-date on coding updates. Sometimes they send us updates before we see them. The...
Login or Create an Account to see details.
Loyalty, Services, Value
Guidehouse has a high onshore presence. I have heard that others want 100% offshore service because...
Login or Create an Account to see details.
Operations, Services
Guidehouse makes suggestions. They join calls. We are discussing AI that can be utilized....
Login or Create an Account to see details.
Relationship, Services
Guidehouse's offshore team is great. The team members take direction well. We have had a very...
Login or Create an Account to see details.
Relationship
Guidehouse is always available. Whenever an issue comes up, we can send it to them, and if we need a...
Login or Create an Account to see details.
Services
We have been slowly dissolving our other contracts to have things be centralized with Guidehouse;...
Login or Create an Account to see details.
Relationship
The overseas coders struggle sometimes with the complexity of our professional billing coding,...
Login or Create an Account to see details.
Relationship, Value
Guidehouse has gone above and beyond. They have taken over some of our service lines from other...
Login or Create an Account to see details.
Relationship, Operations
Our coding leaders regularly touch base and provide feedback, and the firm has done training with...
Login or Create an Account to see details.
Relationship, Services
Especially as AI is coming really hard into healthcare, a firm's technology is important when we are...
Login or Create an Account to see details.
Relationship
Anytime we have reached out to different levels, the firm has always had additional people available...
Login or Create an Account to see details.
Relationship
The firm does a great job, especially if we have issues with them. Sometimes, we have had to have...
Login or Create an Account to see details.
Relationship
Guidehouse does a great job; they are the only vendor that I would outsource offshore. They have a...
Login or Create an Account to see details.
Relationship
Guidehouse provides quality coders; we have never had any issues with the coders they have given us....
Login or Create an Account to see details.
Relationship
Guidehouse values our business. They are a true partner in our relationship and the communication we...
Login or Create an Account to see details.
Relationship
Guidehouse’s leadership is very aware of what we need, and they strive to give us good business....
Login or Create an Account to see details.
Services
Guidehouse really needs to assess the quality of some coders as it pertains to coding. We want to...
Login or Create an Account to see details.
Relationship, Value
My feeling toward offshoring outsourced coding services is highly positive because we are only doing...
Login or Create an Account to see details.
Relationship
No one is perfect, but Guidehouse is able to help us meet our needs because different things arise...
Login or Create an Account to see details.
Relationship, Services
We have regular meetings with Guidehouse, and they email any concerns as they are happening. We also...
Login or Create an Account to see details.
Operations
I have mixed emotions about whether I would buy Guidehouse’s services again. When we upgraded to our...
Login or Create an Account to see details.
Operations, Value
Guidehouse has exceeded my expectations on quality and productivity for the coders. They do strive...
Login or Create an Account to see details.
Relationship, Operations
Using offshore resources with Guidehouse, we have around-the-clock coding. For example, if we are...
Login or Create an Account to see details.
Relationship
Guidehouse demonstrates the strength of their partnership with communication. I love the...
Login or Create an Account to see details.
Operations, Value
Guidehouse has a good and valuable offering. They are professional and timely. Also, our prices are...
Login or Create an Account to see details.
Relationship
Guidehouse has exceeded our expectations in terms of their willingness to collaborate and be...
Login or Create an Account to see details.
Services, Value
The value add of using Guidehouse is just allowing us to be very flexible in our staffing. We are...
Login or Create an Account to see details.
Relationship, Value
Guidehouse has provided a great benefit in getting accounts out the door. We have seen some quality...
Login or Create an Account to see details.
Relationship, Services
We have used Guidehouse for many years and have always been satisfied.
Login or Create an Account to see details.
Services, Value
Guidehouse is really good about not charging for every little thing. I have never had issues with...
Login or Create an Account to see details.
Relationship
The Guidehouse team is really good. The points of contact that I speak with on the accounts are...
Login or Create an Account to see details.
Relationship
Guidehouse is fair with what they charge us, and they try to negotiate with us. Their coding...
Login or Create an Account to see details.
Relationship
We would like to have more interaction with Guidehouse. We rarely interact with the executives. It...
Login or Create an Account to see details.
Relationship, Operations, Services
We have a regular meeting with Guidehouse. They are very engaged and receptive. They come prepared...
Login or Create an Account to see details.
Operations
Someone looking to hire Guidehouse should ask about Guidehouse’s staff initiatives and how they...
Login or Create an Account to see details.
Relationship, Operations
Guidehouse’s offshore resources do a great job, and they are very responsive. Our experience is...
Login or Create an Account to see details.
Relationship, Operations
Guidehouse’s area for improvement is in productivity, but to their defense, they are offshore....
Login or Create an Account to see details.
Services
Guidehouse is very supportive in working with us whenever there is a need for their associates to...
Login or Create an Account to see details.
Loyalty, Services
We would hire our Guidehouse consultant in a heartbeat if we had the ethics to steal them. They are...
Login or Create an Account to see details.
Relationship, Services
Guidehouse does a quality check. They may have a few more cases than our other firm performs, but I...
Login or Create an Account to see details.
Relationship, Services
Guidehouse manages the work and the staff well, including their offshore coding services.
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout