Guidehouse Outsourced Coding Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Services
Guidehouse is easy to work with. They are easily accessible if a problem arises.
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Relationship, Operations
Guidehouse has good, strong coders.
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Operations
Guidehouse helped us with a certain project until we were able to get a full-time person hired for...
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Operations, Services
I don't have anything negative or positive about offshoring. My sentiment is right in the middle....
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Operations
When selecting an outsourced coding firm, the firm's technology is very important. From a reporting...
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Relationship, Operations, Services
I have worked with all of the firm's people for so long now that they almost feel like they are...
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Loyalty, Relationship
We have had other contract labor over the years, and Guidehouse is never pushy. They are extremely...
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Operations, Services
I would rate Guidehouse’s strategic ability high based on their reports, their work with us, and the...
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Operations
Guidehouse is very good at executing what they do. They are extremely efficient in their processes...
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Relationship
The main person we work with at Guidehouse is incredible to work with. I have worked with several...
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Loyalty, Value
Over the years, Guidehouse has done a great job. We are not in the thick of the service, in terms of...
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Relationship, Services
Guidehouse is very easy to work with. They are very good at putting the correct people in their...
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Relationship, Operations, Services
Guidehouse is client focused and appropriate for higher levels of involvement as necessary. They...
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Operations, Services, Value
Regarding outcomes from using Guidehouse's outsourced coding service, there is not a lot of play,...
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Operations, Services, Value
Guidehouse’s quality of coding is excellent. For example, another firm codes one area, and...
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Loyalty, Relationship
We have regular standing calls. Leaders are always on those calls. They bring logs, review issues,...
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Relationship, Operations
Guidehouse is very communicative. For example, if charges fall into work queues because providers...
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Relationship, Services
The only thing is getting the offshore team to verbalize things better. We have denials that need to...
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Loyalty, Relationship
When Guidehouse came on, I was against using a firm. I believed in-house work was better. They...
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Operations
Guidehouse is up-to-date on coding updates. Sometimes they send us updates before we see them. The...
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Loyalty, Services, Value
Guidehouse has a high onshore presence. I have heard that others want 100% offshore service because...
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Operations, Services
Guidehouse makes suggestions. They join calls. We are discussing AI that can be utilized....
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Relationship, Services
Guidehouse's offshore team is great. The team members take direction well. We have had a very...
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Relationship
Guidehouse is always available. Whenever an issue comes up, we can send it to them, and if we need a...
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Services
We have been slowly dissolving our other contracts to have things be centralized with Guidehouse;...
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Relationship
The overseas coders struggle sometimes with the complexity of our professional billing coding,...
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Relationship, Value
Guidehouse has gone above and beyond. They have taken over some of our service lines from other...
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Relationship, Operations
Our coding leaders regularly touch base and provide feedback, and the firm has done training with...
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Relationship, Services
Especially as AI is coming really hard into healthcare, a firm's technology is important when we are...
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Relationship
Anytime we have reached out to different levels, the firm has always had additional people available...
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Relationship
The firm does a great job, especially if we have issues with them. Sometimes, we have had to have...
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Relationship
Guidehouse does a great job; they are the only vendor that I would outsource offshore. They have a...
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Relationship
Guidehouse provides quality coders; we have never had any issues with the coders they have given us....
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Relationship
Guidehouse values our business. They are a true partner in our relationship and the communication we...
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Relationship
Guidehouse’s leadership is very aware of what we need, and they strive to give us good business....
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Services
Guidehouse really needs to assess the quality of some coders as it pertains to coding. We want to...
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Relationship, Value
My feeling toward offshoring outsourced coding services is highly positive because we are only doing...
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Relationship
No one is perfect, but Guidehouse is able to help us meet our needs because different things arise...
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Relationship, Services
We have regular meetings with Guidehouse, and they email any concerns as they are happening. We also...
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Operations
I have mixed emotions about whether I would buy Guidehouse’s services again. When we upgraded to our...
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Operations, Value
Guidehouse has exceeded my expectations on quality and productivity for the coders. They do strive...
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Relationship, Operations
Using offshore resources with Guidehouse, we have around-the-clock coding. For example, if we are...
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Relationship
Guidehouse demonstrates the strength of their partnership with communication. I love the...
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Operations, Value
Guidehouse has a good and valuable offering. They are professional and timely. Also, our prices are...
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Relationship
Guidehouse has exceeded our expectations in terms of their willingness to collaborate and be...
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Services, Value
The value add of using Guidehouse is just allowing us to be very flexible in our staffing. We are...
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Relationship, Value
Guidehouse has provided a great benefit in getting accounts out the door. We have seen some quality...
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Relationship, Services
We have used Guidehouse for many years and have always been satisfied.
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Services, Value
Guidehouse is really good about not charging for every little thing. I have never had issues with...
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Relationship
The Guidehouse team is really good. The points of contact that I speak with on the accounts are...
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Relationship
Guidehouse is fair with what they charge us, and they try to negotiate with us. Their coding...
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Relationship
We would like to have more interaction with Guidehouse. We rarely interact with the executives. It...
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Relationship, Operations, Services
We have a regular meeting with Guidehouse. They are very engaged and receptive. They come prepared...
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Operations
Someone looking to hire Guidehouse should ask about Guidehouse’s staff initiatives and how they...
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Relationship, Operations
Guidehouse’s offshore resources do a great job, and they are very responsive. Our experience is...
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Relationship, Operations
Guidehouse’s area for improvement is in productivity, but to their defense, they are offshore....
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Services
Guidehouse is very supportive in working with us whenever there is a need for their associates to...
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Loyalty, Services
We would hire our Guidehouse consultant in a heartbeat if we had the ethics to steal them. They are...
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Relationship, Services
Guidehouse does a quality check. They may have a few more cases than our other firm performs, but I...
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Relationship, Services
Guidehouse manages the work and the staff well, including their offshore coding services.
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Services
Guidehouse agreed to work within our Epic system and not their own system, and that is very...
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Value
I think that we could certainly have found similar resources at a better price point than what we...
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Relationship
Some of the resources we got from Guidehouse were pretty strong, but some others weren’t really strong....
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