Guidehouse Outsourced Coding Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship
Guidehouse is always available. Whenever an issue comes up, we can send it to them, and if we need a...
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Services
We have been slowly dissolving our other contracts to have things be centralized with Guidehouse;...
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Relationship
The overseas coders struggle sometimes with the complexity of our professional billing coding,...
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Relationship, Value
Guidehouse has gone above and beyond. They have taken over some of our service lines from other...
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Relationship, Operations
Our coding leaders regularly touch base and provide feedback, and the firm has done training with...
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Relationship, Services
Especially as AI is coming really hard into healthcare, a firm's technology is important when we are...
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Relationship
Anytime we have reached out to different levels, the firm has always had additional people available...
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Relationship
The firm does a great job, especially if we have issues with them. Sometimes, we have had to have...
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Relationship
Guidehouse does a great job; they are the only vendor that I would outsource offshore. They have a...
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Relationship
Guidehouse provides quality coders; we have never had any issues with the coders they have given us....
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Relationship
Guidehouse values our business. They are a true partner in our relationship and the communication we...
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Relationship
Guidehouse’s leadership is very aware of what we need, and they strive to give us good business....
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Services
Guidehouse really needs to assess the quality of some coders as it pertains to coding. We want to...
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Relationship, Value
My feeling toward offshoring outsourced coding services is highly positive because we are only doing...
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Relationship
No one is perfect, but Guidehouse is able to help us meet our needs because different things arise...
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Relationship, Services
We have regular meetings with Guidehouse, and they email any concerns as they are happening. We also...
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Operations
I have mixed emotions about whether I would buy Guidehouse’s services again. When we upgraded to our...
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Operations, Value
Guidehouse has exceeded my expectations on quality and productivity for the coders. They do strive...
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Relationship, Operations
Using offshore resources with Guidehouse, we have around-the-clock coding. For example, if we are...
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Relationship
Guidehouse demonstrates the strength of their partnership with communication. I love the...
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Operations, Value
Guidehouse has a good and valuable offering. They are professional and timely. Also, our prices are...
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Relationship
Guidehouse has exceeded our expectations in terms of their willingness to collaborate and be...
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Services, Value
The value add of using Guidehouse is just allowing us to be very flexible in our staffing. We are...
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Relationship, Value
Guidehouse has provided a great benefit in getting accounts out the door. We have seen some quality...
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Relationship, Services
We have used Guidehouse for many years and have always been satisfied.
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Services, Value
Guidehouse is really good about not charging for every little thing. I have never had issues with...
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Relationship
The Guidehouse team is really good. The points of contact that I speak with on the accounts are...
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Relationship
Guidehouse is fair with what they charge us, and they try to negotiate with us. Their coding...
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Relationship
We would like to have more interaction with Guidehouse. We rarely interact with the executives. It...
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Relationship, Operations, Services
We have a regular meeting with Guidehouse. They are very engaged and receptive. They come prepared...
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Operations
Someone looking to hire Guidehouse should ask about Guidehouse’s staff initiatives and how they...
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Relationship, Operations
Guidehouse’s offshore resources do a great job, and they are very responsive. Our experience is...
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Relationship, Operations
Guidehouse’s area for improvement is in productivity, but to their defense, they are offshore....
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Services
Guidehouse is very supportive in working with us whenever there is a need for their associates to...
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Loyalty, Services
We would hire our Guidehouse consultant in a heartbeat if we had the ethics to steal them. They are...
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Relationship, Services
Guidehouse does a quality check. They may have a few more cases than our other firm performs, but I...
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Relationship, Services
Guidehouse manages the work and the staff well, including their offshore coding services.
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Services
Guidehouse agreed to work within our Epic system and not their own system, and that is very...
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Value
I think that we could certainly have found similar resources at a better price point than what we...
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Relationship
Some of the resources we got from Guidehouse were pretty strong, but some others weren’t really strong....
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Relationship
I have no qualms with Guidehouse. I give them stellar reviews. I regularly communicate with the...
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Relationship
Guidehouse exceeds our expectations. Anytime we need them to change a chart type, they are very...
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Relationship, Services
We would like for Guidehouse to keep growing and improving their tools with more functionality. They...
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Relationship
I always call Guidehouse a boutique firm of patient coding outsourcing because they have an amazing,...
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Relationship, Services, Value
Guidehouse’s coders have significantly better coding accuracy than those from other firms. In...
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Relationship
Guidehouse is very picky about who they bring to us as potential candidates. They are cognizant of...
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Relationship
At times, I get excuses from Guidehouse about why someone isn't meeting productivity standards....
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Relationship
We want Guidehouse to have the weekly schedule submitted to us in a timely manner. It is bothersome...
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Relationship
I have had a great experience with Guidehouse’s offshore resources. Their coding work is great, and...
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Services, Value
In certain areas, Guidehouse doesn’t provide overtime hours like other firms do. We used to have...
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Value
Guidehouse is less expensive than some of our other firms, and they provide a much better coding...
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Services
There have been a few times when we have had to request reminders of certain things, such as...
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Relationship
If there is ever an issue with Guidehouse where I feel like something isn't being resolved or isn't...
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