Guidehouse Outsourced Coding
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Subject Expert
Gordon Bishop
Sales & Research Director
Commentary Summary
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User Commentary
Operations, Operations, Operations
We only had turnover once, and it went very smoothly. The firm gave us plenty of time between the...
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Relationship, Relationship, Relationship
We have a very solid relationship with the supervisor of the coders that we use with Guidehouse. We...
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Relationship, Operations, Services
The only improvement area I can see for Guidehouse is in the invoicing. That is the only piece that...
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Relationship, Relationship, Relationship
The firm lets us know whenever a coder is coming on board or leaving. We give them feedback whenever...
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Value, Value, Value
We haven’t looked to see how Guidehouse’s prices compare against industry standards, but we are...
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Relationship
Our experience with Guidehouse has been great. We can't complain. I hope they don't change anything....
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Value
The firm is charging for an opinion and all kinds of good things now, but that is okay. Everybody...
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Relationship
The firm’s staff does an excellent job for us. I don't have any concerns at all. I get my reports in...
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Relationship
Guidehouse manages code and turnover well. There was a ramp-up, but the firm handled it well. They...
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Loyalty, Relationship
Guidehouse will make anticipated plans based on the way operations are moving to align resources...
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Loyalty, Services
Historically, our coding on the professional side has been garbage, and Guidehouse has been able to...
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Relationship
Guidehouse's people have been great partners and a pleasure to work with. The firm has good coders,...
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Relationship, Services
We prefer onshore coders because of the time difference with offshore coders and because there are...
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Relationship, Services
The biggest strength of Guidehouse is that I trust the team that I work with. In terms of coding and...
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Relationship
Guidehouse has always been very helpful with their willingness to share their knowledge base when...
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Relationship
I have a very good relationship with a coding supervisor who can help solve my problems with coders....
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Relationship, Services
For the most part, Guidehouse is performing as expected. We don't have a ton of problems with them....
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Services
Like with any organization, there are good coders, bad coders, and coders that have off days and...
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Relationship
Guidehouse very rarely has any turnover. They are really doing everything they can with their...
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Services
Guidhouse’s coders always have good quality and productivity. We don't usually have issues with...
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Relationship
We are all very pleased with the work that Guidehouse does. Guidehouse’s consultants are wonderful,...
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Relationship
As far as turnover goes, we have consistently worked with the same people since we started with...
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Relationship
Guidehouse is a fantastic resource and tool to have in an organization's arsenal. They are really...
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Relationship, Operations
Before we partnered with Guidehouse, our auditing program was a mess. We didn't have any idea of the...
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Relationship
If we ever find a discrepancy, we run it by the Guidehouse team because we trust them to be very...
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Relationship
I like Guidehouse because they can come on immediately with no time lag. The firm could help me if I...
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Relationship
If we had a better option, we would probably go with a different firm. We sometimes hear from...
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Services, Value
The coders that we have had have been good generally. In the time since we have been using...
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Relationship
Guidehouse can improve by letting us know ahead of time when they are reassigning someone to a...
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Relationship, Services
With COVID-19 and the current environment we find ourselves in, it is very difficult to get good,...
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Value
Guidehouse is a little pricey in terms of their rates per chart. I would buy the firm’s services...
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Relationship
We have had a lasting partnership with Guidehouse. They have always come to the table when we had...
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Relationship
Guidehouse is a good partner. In terms of the firm’s executive involvement, they have always been...
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Relationship, Services
We utilize Guidehouse in specific ways right now, and their offshore team is horrible. We find...
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Value
Guidehouse's rates are excessive. They charged us for putting everything together and training our...
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Relationship
Our projects with Guidehouse always have a specific time frame, and I typically talk to the same...
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Relationship
Guidehouse has been great to work with. I just wish the projects could go a little faster. Sometimes...
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Relationship
I would like to see more transparency in Guidehouse's billing and invoicing; they need to pay more...
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Relationship, Services
I can't count on the firm’s coders to be productive. We don't have a productivity standard because...
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Operations
Guidehouse wasn’t prepared for our go-live. One of the biggest problems was that the firm had a very...
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Relationship, Services
The firm consistently fails to meet goals. The coders don't follow the workflow processes, and when...
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Relationship
Guidehouse knows what the issues are, yet we continue to have issues, and that does not say a lot...
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Relationship, Services
There are so many problems with Guidehouse that I don't even know how to sum them up. The firm takes...
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Relationship
Considering the firm's constant turnover of coders, Guidehouse can't be managing their employees well....
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Services
We are a complex facility, and not all of Guidehouse’s coders are qualified to work for us. The...
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Relationship
Guidehouse doesn’t have any strategic ability. They could be more strategic by not requiring me to...
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Relationship
Without my help, Guidehouse does not execute things. They require a lot of direction to do anything....
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Relationship
Guidehouse’s executives are involved but not helpful because nothing is working well.
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Relationship
I can and do work with everyone, but things are not taken seriously or addressed until I need to...
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Value
The fact that we are paying for Guidehouse’s services at all is ridiculous because we are not...
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Relationship
I don't know whether Guidehouse can salvage things at this point. I feel like our problems are...
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Services
Guidehouse requires staff to have a prebill review of a certain number of records prior to letting...
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Relationship
We have been using Guidehouse’s coding support heavily for a number of years. They give us a lot of...
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Relationship
We have to schedule an early-morning meeting to allow for the time difference for Guidehouse...
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Relationship, Services
One reason we are not very satisfied with Guidehouse is the language barrier. It also takes a little...
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Relationship
The coders have done a great job, and we have as well in working together to make sure we understand...
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Value
There are times the coders don't meet the accuracy goals. They typically meet expectations, but...
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