Guidehouse Outsourced Coding
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Subject Expert
Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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User Commentary

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Manager

Operations, Operations, Operations

We only had turnover once, and it went very smoothly. The firm gave us plenty of time between the...

May 2023
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Manager

Relationship, Relationship, Relationship

We have a very solid relationship with the supervisor of the coders that we use with Guidehouse. We...

May 2023
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Manager

Relationship, Operations, Services

The only improvement area I can see for Guidehouse is in the invoicing. That is the only piece that...

May 2023
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Manager

Relationship, Relationship, Relationship

The firm lets us know whenever a coder is coming on board or leaving. We give them feedback whenever...

May 2023
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Manager

Value, Value, Value

We haven’t looked to see how Guidehouse’s prices compare against industry standards, but we are...

May 2023
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Manager

Relationship

Our experience with Guidehouse has been great. We can't complain. I hope they don't change anything....

Jan 2023
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Manager

Value

The firm is charging for an opinion and all kinds of good things now, but that is okay. Everybody...

Jan 2023
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Manager

Relationship

The firm’s staff does an excellent job for us. I don't have any concerns at all. I get my reports in...

Jan 2023
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VP/Other Executive

Relationship

Guidehouse manages code and turnover well. There was a ramp-up, but the firm handled it well. They...

Jan 2023
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VP/Other Executive

Loyalty, Relationship

Guidehouse will make anticipated plans based on the way operations are moving to align resources...

Jan 2023
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VP/Other Executive

Loyalty, Services

Historically, our coding on the professional side has been garbage, and Guidehouse has been able to...

Jan 2023
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Manager

Relationship

Guidehouse's people have been great partners and a pleasure to work with. The firm has good coders,...

Dec 2022
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Manager

Relationship, Services

We prefer onshore coders because of the time difference with offshore coders and because there are...

Dec 2022
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Director

Relationship, Services

The biggest strength of Guidehouse is that I trust the team that I work with. In terms of coding and...

Dec 2022
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Director

Relationship

Guidehouse has always been very helpful with their willingness to share their knowledge base when...

Dec 2022
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Manager

Relationship

I have a very good relationship with a coding supervisor who can help solve my problems with coders....

Nov 2022
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Manager

Relationship, Services

For the most part, Guidehouse is performing as expected. We don't have a ton of problems with them....

Nov 2022
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Manager

Services

Like with any organization, there are good coders, bad coders, and coders that have off days and...

Nov 2022
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Manager

Relationship

Guidehouse very rarely has any turnover. They are really doing everything they can with their...

Nov 2022
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Manager

Services

Guidhouse’s coders always have good quality and productivity. We don't usually have issues with...

Nov 2022
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Director

Relationship

We are all very pleased with the work that Guidehouse does. Guidehouse’s consultants are wonderful,...

Nov 2022
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Manager

Relationship

As far as turnover goes, we have consistently worked with the same people since we started with...

Nov 2022
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Director

Relationship

Guidehouse is a fantastic resource and tool to have in an organization's arsenal. They are really...

Nov 2022
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Director

Relationship, Operations

Before we partnered with Guidehouse, our auditing program was a mess. We didn't have any idea of the...

Nov 2022
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Director

Relationship

If we ever find a discrepancy, we run it by the Guidehouse team because we trust them to be very...

Nov 2022
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Director

Relationship

I like Guidehouse because they can come on immediately with no time lag. The firm could help me if I...

Nov 2022
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Director

Relationship

If we had a better option, we would probably go with a different firm. We sometimes hear from...

Nov 2022
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Director

Services, Value

The coders that we have had have been good generally. In the time since we have been using...

Nov 2022
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Director

Relationship

Guidehouse can improve by letting us know ahead of time when they are reassigning someone to a...

Nov 2022
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Analyst/Coordinator

Relationship, Services

With COVID-19 and the current environment we find ourselves in, it is very difficult to get good,...

Oct 2022
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Analyst/Coordinator

Value

Guidehouse is a little pricey in terms of their rates per chart. I would buy the firm’s services...

Oct 2022
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Analyst/Coordinator

Relationship

We have had a lasting partnership with Guidehouse. They have always come to the table when we had...

Oct 2022
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Analyst/Coordinator

Relationship

Guidehouse is a good partner. In terms of the firm’s executive involvement, they have always been...

Oct 2022
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Director

Relationship, Services

We utilize Guidehouse in specific ways right now, and their offshore team is horrible. We find...

Oct 2022
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Director

Value

Guidehouse's rates are excessive. They charged us for putting everything together and training our...

Oct 2022
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Director

Relationship

Our projects with Guidehouse always have a specific time frame, and I typically talk to the same...

Oct 2022
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Director

Relationship

Guidehouse has been great to work with. I just wish the projects could go a little faster. Sometimes...

Oct 2022
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Director

Relationship

I would like to see more transparency in Guidehouse's billing and invoicing; they need to pay more...

Oct 2022
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Manager

Relationship, Services

I can't count on the firm’s coders to be productive. We don't have a productivity standard because...

Sep 2022
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Manager

Operations

Guidehouse wasn’t prepared for our go-live. One of the biggest problems was that the firm had a very...

Sep 2022
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Manager

Relationship, Services

The firm consistently fails to meet goals. The coders don't follow the workflow processes, and when...

Sep 2022
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Manager

Relationship

Guidehouse knows what the issues are, yet we continue to have issues, and that does not say a lot...

Sep 2022
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Manager

Relationship, Services

There are so many problems with Guidehouse that I don't even know how to sum them up. The firm takes...

Sep 2022
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Manager

Relationship

Considering the firm's constant turnover of coders, Guidehouse can't be managing their employees well....

Sep 2022
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Manager

Services

We are a complex facility, and not all of Guidehouse’s coders are qualified to work for us. The...

Sep 2022
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Manager

Relationship

Guidehouse doesn’t have any strategic ability. They could be more strategic by not requiring me to...

Sep 2022
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Manager

Relationship

Without my help, Guidehouse does not execute things. They require a lot of direction to do anything....

Sep 2022
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Manager

Relationship

Guidehouse’s executives are involved but not helpful because nothing is working well.

Sep 2022
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Manager

Relationship

I can and do work with everyone, but things are not taken seriously or addressed until I need to...

Sep 2022
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Manager

Value

The fact that we are paying for Guidehouse’s services at all is ridiculous because we are not...

Sep 2022
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Manager

Relationship

I don't know whether Guidehouse can salvage things at this point. I feel like our problems are...

Sep 2022
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Manager

Services

Guidehouse requires staff to have a prebill review of a certain number of records prior to letting...

Aug 2022
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Manager

Relationship

We have been using Guidehouse’s coding support heavily for a number of years. They give us a lot of...

Aug 2022
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Manager

Relationship

We have to schedule an early-morning meeting to allow for the time difference for Guidehouse...

Aug 2022
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Manager

Relationship, Services

One reason we are not very satisfied with Guidehouse is the language barrier. It also takes a little...

Aug 2022
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Manager

Relationship

The coders have done a great job, and we have as well in working together to make sure we understand...

Aug 2022
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Manager

Value

There are times the coders don't meet the accuracy goals. They typically meet expectations, but...

Aug 2022
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