Guidehouse Outsourced Coding Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Loyalty
We would go to Guidehouse for additional staff before another firm. Guidehouse is a bit quicker....
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Relationship
Guidehouse is very flexible, and I can always get more hours of coding support. If somebody...
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Relationship
The firm’s contacts are responsive and easy to work with. They get back quickly. They know what I...
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Relationship, Relationship
We have been with Guidehouse for a few years. To my knowledge, we have only had a couple of...
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Relationship, Relationship
Guidehouse is very knowledgeable about our coding processes and what we need to be done. I mainly...
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Relationship, Relationship, Services, Services, Value, Value
Guidehouse drives tangible outcomes well. I am very satisfied with how they drive our outcomes...
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Value, Value
The cost of Guidehouse’s services is always negotiable. I always wish the prices were lower, but I...
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Operations, Services, Services
The firm’s quality and productivity are always really good.
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Services, Services
The only downfall that we have had recently with Guidehouse has been with them being offshore. We...
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Relationship, Relationship
We have never had any issues with Guidehouse. They have changed names several times, but several of...
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Relationship, Relationship, Services, Services
I think one of the biggest things we get from Guidehouse is the ability to find the resources we...
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Relationship, Relationship, Services
Outsourced coding is never perfect because the coders don't know our doctors, and they don't know...
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Services
My only concern with the firm is that they have made some recommendations that seem to be what they...
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Relationship, Relationship, Services, Services
Guidehouse has always been good at replacing coders, and I have been pretty satisfied with the...
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Relationship, Relationship, Services, Services
In some of the audits, Guidehouse’s auditors have found instances of particular CPT codes that have...
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Relationship, Relationship
Guidehouse has our interests in mind. They are very flexible. They take what we need and run with...
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Value, Value
Guidehouse’s prices are pretty reasonable. The firm doesn't charge for every little thing.
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Relationship, Relationship
Our communication with the firm is awesome. What Guidehouse does well is reconcile records in a...
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Relationship, Relationship, Operations, Operations
We have had some turnover with the firm’s resources, but the transitions are seamless. The firm has...
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Value, Value
Guidehouse’s charges are very reasonable. As far as capturing the services assessed goes, their...
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Relationship, Services
The firm is having issues recruiting certain kinds of coders and keeping them because of the market...
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Relationship, Relationship, Services, Services
Guidehouse doesn’t have a lot of turnover, and they manage coder turnover well. Also, the firm has a...
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Relationship, Relationship
Guidehouse is a very involved vendor. We meet with them regularly, and they are very responsive. For...
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Relationship, Relationship
Guidehouse promotes their management staff internally and typically keeps those same people on the...
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Relationship, Relationship
Guidehouse is very receptive and forward thinking. Their management team stays on top of things like...
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Services, Services
We would like more onshore coders, but Guidehouse doesn’t have the bandwidth. Also, I haven't really...
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Relationship, Relationship, Services, Services
The physician side of Guidehouse’s services is very engaged. They come to the table and present...
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Relationship, Relationship
Guidehouse has their own long-term interest at heart. There are times when they try to showcase what...
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Relationship, Relationship
Guidehouse brings great strategic knowledge and great quality people to the table. The firm really...
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Relationship, Relationship
I would hire Guidehouse to do our outsourced coding again. They have always been really nice. They...
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Services, Services
The thing about coding is that it is all about interpretation. Some coders are very black and white,...
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Value, Value
I don't think the firm nitpicks all the little stuff. We pay for what they do, but when we have...
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Relationship
Guidehouse’s turnaround time is excellent.
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Relationship, Relationship, Relationship
Guidehouse has a lot of coder turnover, and there are constantly people coming and going. However,...
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Relationship, Relationship, Relationship, Services, Services, Services
It has been very difficult working with Guidehouse’s team to ensure that their coders follow...
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Relationship, Relationship, Relationship
Guidehouse is making an effort to improve by focusing on quality assurance and audits. Clients...
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Operations, Operations, Operations
We only had turnover once, and it went very smoothly. The firm gave us plenty of time between the...
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Relationship, Relationship, Relationship
We have a very solid relationship with the supervisor of the coders that we use with Guidehouse. We...
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Relationship, Operations, Services
The only improvement area I can see for Guidehouse is in the invoicing. That is the only piece that...
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Relationship, Relationship, Relationship
The firm lets us know whenever a coder is coming on board or leaving. We give them feedback whenever...
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Value, Value, Value
We haven’t looked to see how Guidehouse’s prices compare against industry standards, but we are...
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