Guidehouse Outsourced Coding
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Mac Boyter
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User Commentary

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Director

People and Knowledge

We are all very pleased with the work that Guidehouse does. Guidehouse’s consultants are wonderful,...

Nov 2022
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Manager

Relationship

As far as turnover goes, we have consistently worked with the same people since we started with...

Nov 2022
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Director

Tools and Methodology

Guidehouse is a fantastic resource and tool to have in an organization's arsenal. They are really...

Nov 2022
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Director

Project Results

Before we partnered with Guidehouse, our auditing program was a mess. We didn't have any idea of the...

Nov 2022
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Director

Relationship

If we ever find a discrepancy, we run it by the Guidehouse team because we trust them to be very...

Nov 2022
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Director

ROI and Cost

Guidehouse is very fair in their billing. Their billing reflects the work that they do. Charges are...

Nov 2022
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Manager

People and Knowledge

We have used different outsourcing companies, and with Guidehouse, one coder that is assigned to us...

Nov 2022
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Director

Relationship

I like Guidehouse because they can come on immediately with no time lag. The firm could help me if I...

Nov 2022
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Director

Relationship

If we had a better option, we would probably go with a different firm. We sometimes hear from...

Nov 2022
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Director

People and Knowledge

The coders that we have had have been good generally. In the time since we have been using...

Nov 2022
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Director

Relationship

Guidehouse can improve by letting us know ahead of time when they are reassigning someone to a...

Nov 2022
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Analyst/Coordinator

People and Knowledge

With COVID-19 and the current environment we find ourselves in, it is very difficult to get good,...

Oct 2022
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Analyst/Coordinator

ROI and Cost

Guidehouse is a little pricey in terms of their rates per chart. I would buy the firm’s services...

Oct 2022
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Analyst/Coordinator

People and Knowledge

We have had a lasting partnership with Guidehouse. They have always come to the table when we had...

Oct 2022
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Analyst/Coordinator

Relationship

Guidehouse is a good partner. In terms of the firm’s executive involvement, they have always been...

Oct 2022
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Director

People and Knowledge

We utilize Guidehouse in specific ways right now, and their offshore team is horrible. We find...

Oct 2022
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Director

ROI and Cost

Guidehouse's rates are excessive. They charged us for putting everything together and training our...

Oct 2022
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Director

People and Knowledge

Our projects with Guidehouse always have a specific time frame, and I typically talk to the same...

Oct 2022
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Director

People and Knowledge

Guidehouse has been great to work with. I just wish the projects could go a little faster. Sometimes...

Oct 2022
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Director

Sales and Contracting

I would like to see more transparency in Guidehouse's billing and invoicing; they need to pay more...

Oct 2022
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Manager

Project Results

I can't count on the firm’s coders to be productive. We don't have a productivity standard because...

Sep 2022
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Manager

People and Knowledge

Guidehouse wasn’t prepared for our go-live. One of the biggest problems was that the firm had a very...

Sep 2022
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Manager

Project Results

The firm consistently fails to meet goals. The coders don't follow the workflow processes, and when...

Sep 2022
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Manager

Future Outlook

Guidehouse knows what the issues are, yet we continue to have issues, and that does not say a lot...

Sep 2022
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Manager

People and Knowledge

There are so many problems with Guidehouse that I don't even know how to sum them up. The firm takes...

Sep 2022
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Manager

Other Observations

Considering the firm's constant turnover of coders, Guidehouse can't be managing their employees well....

Sep 2022
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Manager

People and Knowledge

We are a complex facility, and not all of Guidehouse’s coders are qualified to work for us. The...

Sep 2022
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Manager

Tools and Methodology

Guidehouse doesn’t have any strategic ability. They could be more strategic by not requiring me to...

Sep 2022
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Manager

Relationship

Without my help, Guidehouse does not execute things. They require a lot of direction to do anything....

Sep 2022
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Manager

Relationship

Guidehouse’s executives are involved but not helpful because nothing is working well.

Sep 2022
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Manager

Other Observations

I can and do work with everyone, but things are not taken seriously or addressed until I need to...

Sep 2022
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Manager

ROI and Cost

The fact that we are paying for Guidehouse’s services at all is ridiculous because we are not...

Sep 2022
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Manager

Relationship

I don't know whether Guidehouse can salvage things at this point. I feel like our problems are...

Sep 2022
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Manager

Tools and Methodology

Guidehouse requires staff to have a prebill review of a certain number of records prior to letting...

Aug 2022
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Manager

Project Results

We have been using Guidehouse’s coding support heavily for a number of years. They give us a lot of...

Aug 2022
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Manager

Other Observations

We have to schedule an early-morning meeting to allow for the time difference for Guidehouse...

Aug 2022
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Manager

People and Knowledge

One reason we are not very satisfied with Guidehouse is the language barrier. It also takes a little...

Aug 2022
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Manager

Relationship

The coders have done a great job, and we have as well in working together to make sure we understand...

Aug 2022
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Manager

ROI and Cost

There are times the coders don't meet the accuracy goals. They typically meet expectations, but...

Aug 2022
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Director

Project Results

The firm's performance is good and solid. We audit the firm, and they are doing a great job of...

Apr 2022
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Director

Relationship

The firm is responsive and really good to work with. When we need something, they start working on...

Apr 2022
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VP/Other Executive

ROI and Cost

We went back and forth with Guidehouse about a certain charge, but they came around. They are pretty...

Mar 2022
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VP/Other Executive

Tools and Methodology

A strength of Guidehouse is that they are offshore, so we come in, and the work is done because...

Mar 2022
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Manager

ROI and Cost

I would like a little more productivity in the productivity measure for the firm's clients....

Feb 2022
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Manager

Relationship

Guidehouse was always been very amenable to us and was able to work with us on an ad hoc basis. I...

Feb 2022
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Manager

Relationship

We have a really good working rapport with our contact within Guidehouse. However, the contract that...

Feb 2022
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Manager

Relationship

I like our work group that we have from Guidehouse, and I like the in-the-weed managers that I deal...

Feb 2022
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Manager

Tools and Methodology

Guidehouse is excellent. If we have any questions about something we see, we email Guidehouse, and...

Feb 2022
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Manager

Project Results

Guidehouse has a good turnaround. I have no complaints about them at all. They do an excellent job....

Feb 2022
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Manager

Relationship

Every time I have had a question or concern or have needed to go a level higher, Guidehouse has been...

Feb 2022
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Manager

Relationship

Guidehouse is reliable, and that is a big thing because we had companies or people in the past who...

Feb 2022
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Manager

Relationship

I can call up Guidehouse’s support people, and they will work to resolve whatever issue I have right...

Feb 2022
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Manager

Project Results

I am extremely happy with Guidehouse. We have challenged them only because our providers have asked...

Dec 2021
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Manager

Tools and Methodology

Guidehouse's productivity is great. We have thrown a lot at them, and they are just starting to get...

Dec 2021
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Manager

Relationship

We are really pleased with Guidehouse's management. There is open communication. If I have a...

Dec 2021
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Manager

Tools and Methodology

Typically, Guidehouse gives us coding scorecards. We meet with Guidehouse regularly, and they have...

Dec 2021
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Manager

Relationship

We do things a little differently than other organizations do, so the firm’s quality audits on their...

Dec 2021
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Manager

Tools and Methodology

Guidehouse has been better than other firms we have had. We have a lot of engagement with...

Dec 2021
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Manager

Tools and Methodology

There is a little bit of a delay in getting coders from Guidehouse. The firm has their onboarding...

Dec 2021
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Director

Project Results

Guidehouse is doing a great job with coding. If we were at our normal volumes, Guidehouse would...

Nov 2021
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Director

Relationship

Things are going well with Guidehouse. We have a positive relationship. There have been a couple of...

Nov 2021
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Director

Project Results

The coding quality is very, very good. Based on feedback that I have received from providers and...

Nov 2021
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Director

Other Observations

Normally, I would say that I love working with Guidehouse management. But right now, the number of...

Nov 2021
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Director

Relationship

Guidehouse has a great team with good people, and they really do want to do the right thing. I would...

Nov 2021
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Director

People and Knowledge

The people from Guidehouse are super engaged. They are available at all times. They are very...

Nov 2021
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Director

Tools and Methodology

I would suggest that Guidehouse find a solid strategy on daily monitoring and how a coder is...

Nov 2021
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