Guidehouse Outsourced Coding Commentary

Filtered view: All

Guidehouse is very supportive of us, and they're always very helpful. We conduct routine meetings...

Guidehouse may be part of our long-term plans. Most health systems want to decrease what they’re...

Guidehouse has a lot of staff turnover, and training can sometimes be a challenge. Since they're...

I would continue to use Guidehouse because I have a pretty good relationship with them. They have...

Guidehouse has been doing a great job of driving outcomes, but based on future audits that are...

I would tell others considering working with Guidehouse that so far, my experience has been that...

Guidehouse could maybe do more on-site visits.

Guidehouse meets our expectations, but they have some areas of opportunity. They can tighten up some...

I rate Guidehouse’s strategic partnership lower because they are not able to lead us. We are leading...

My sentiment toward offshoring coding services is highly positive because we can find certified...

The coding is phenomenal. We couldn't get coders, and we were in a bad state where we couldn't turn...

Guidehouse brings a wealth of knowledge. They seem to have a good bandwidth of technical-specific...

I'm highly positive about offshore coding for two reasons. One reason is that there are not enough...

While turnover with Guidehouse is not what we have experienced in the past, it is still turnover....

A lot of my peers are looking at some of the bigger players in this space, and Guidehouse is smaller...

Guidehouse is easy to work with. They are easily accessible if a problem arises.

Guidehouse has good, strong coders.

Guidehouse helped us with a certain project until we were able to get a full-time person hired for...

I don't have anything negative or positive about offshoring. My sentiment is right in the middle....

When selecting an outsourced coding firm, the firm's technology is very important. From a reporting...

I have worked with all of the firm's people for so long now that they almost feel like they are...

We have had other contract labor over the years, and Guidehouse is never pushy. They are extremely...

I would rate Guidehouse’s strategic ability high based on their reports, their work with us, and the...

Guidehouse is very good at executing what they do. They are extremely efficient in their processes...

The main person we work with at Guidehouse is incredible to work with. I have worked with several...

Over the years, Guidehouse has done a great job. We are not in the thick of the service, in terms of...

Guidehouse is very easy to work with. They are very good at putting the correct people in their...

Guidehouse is client focused and appropriate for higher levels of involvement as necessary. They...

Regarding outcomes from using Guidehouse's outsourced coding service, there is not a lot of play,...

Guidehouse’s quality of coding is excellent. For example, another firm codes one area, and...

We have regular standing calls. Leaders are always on those calls. They bring logs, review issues,...

Guidehouse is very communicative. For example, if charges fall into work queues because providers...

The only thing is getting the offshore team to verbalize things better. We have denials that need to...

When Guidehouse came on, I was against using a firm. I believed in-house work was better. They...

Guidehouse is up-to-date on coding updates. Sometimes they send us updates before we see them. The...

Guidehouse has a high onshore presence. I have heard that others want 100% offshore service because...

Guidehouse makes suggestions. They join calls. We are discussing AI that can be utilized....

Guidehouse's offshore team is great. The team members take direction well. We have had a very...

Guidehouse is always available. Whenever an issue comes up, we can send it to them, and if we need a...

We have been slowly dissolving our other contracts to have things be centralized with Guidehouse;...

The overseas coders struggle sometimes with the complexity of our professional billing coding,...

Guidehouse has gone above and beyond. They have taken over some of our service lines from other...

Our coding leaders regularly touch base and provide feedback, and the firm has done training with...

Especially as AI is coming really hard into healthcare, a firm's technology is important when we are...

Anytime we have reached out to different levels, the firm has always had additional people available...

The firm does a great job, especially if we have issues with them. Sometimes, we have had to have...

Guidehouse does a great job; they are the only vendor that I would outsource offshore. They have a...

Guidehouse provides quality coders; we have never had any issues with the coders they have given us....

Guidehouse values our business. They are a true partner in our relationship and the communication we...

Guidehouse’s leadership is very aware of what we need, and they strive to give us good business....

Guidehouse really needs to assess the quality of some coders as it pertains to coding. We want to...

My feeling toward offshoring outsourced coding services is highly positive because we are only doing...

No one is perfect, but Guidehouse is able to help us meet our needs because different things arise...

We have regular meetings with Guidehouse, and they email any concerns as they are happening. We also...

I have mixed emotions about whether I would buy Guidehouse’s services again. When we upgraded to our...

Guidehouse has exceeded my expectations on quality and productivity for the coders. They do strive...

Using offshore resources with Guidehouse, we have around-the-clock coding. For example, if we are...

Guidehouse demonstrates the strength of their partnership with communication. I love the...

Guidehouse has a good and valuable offering. They are professional and timely. Also, our prices are...

Guidehouse has exceeded our expectations in terms of their willingness to collaborate and be...

The value add of using Guidehouse is just allowing us to be very flexible in our staffing. We are...

Guidehouse has provided a great benefit in getting accounts out the door. We have seen some quality...

We have used Guidehouse for many years and have always been satisfied.

Guidehouse is really good about not charging for every little thing. I have never had issues with...

The Guidehouse team is really good. The points of contact that I speak with on the accounts are...

Guidehouse is fair with what they charge us, and they try to negotiate with us. Their coding...

We would like to have more interaction with Guidehouse. We rarely interact with the executives. It...

We have a regular meeting with Guidehouse. They are very engaged and receptive. They come prepared...

Someone looking to hire Guidehouse should ask about Guidehouse’s staff initiatives and how they...

Guidehouse’s offshore resources do a great job, and they are very responsive. Our experience is...

Guidehouse’s area for improvement is in productivity, but to their defense, they are offshore....