Guidehouse Outsourced Coding
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Mac Boyter
Research Director Level 2
KLAS Research Director Level 2 - Mac Boyter
 
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User Commentary

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Director

The firm's performance is good and solid. We audit the firm, and they are doing a great job of...

Apr 2022
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Director

The firm is responsive and really good to work with. When we need something, they start working on...

Apr 2022
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VP/Other Executive

We went back and forth with Guidehouse about a certain charge, but they came around. They are pretty...

Mar 2022
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VP/Other Executive

A strength of Guidehouse is that they are offshore, so we come in, and the work is done because...

Mar 2022
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Manager

I would like a little more productivity in the productivity measure for the firm's clients....

Feb 2022
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Manager

Guidehouse was always been very amenable to us and was able to work with us on an ad hoc basis. I...

Feb 2022
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Manager

We have a really good working rapport with our contact within Guidehouse. However, the contract that...

Feb 2022
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Manager

I like our work group that we have from Guidehouse, and I like the in-the-weed managers that I deal...

Feb 2022
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Manager

Guidehouse is excellent. If we have any questions about something we see, we email Guidehouse, and...

Feb 2022
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Manager

Guidehouse has a good turnaround. I have no complaints about them at all. They do an excellent job....

Feb 2022
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Manager

Every time I have had a question or concern or have needed to go a level higher, Guidehouse has been...

Feb 2022
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Manager

Guidehouse is reliable, and that is a big thing because we had companies or people in the past who...

Feb 2022
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Manager

I can call up Guidehouse’s support people, and they will work to resolve whatever issue I have right...

Feb 2022
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Manager

I am extremely happy with Guidehouse. We have challenged them only because our providers have asked...

Dec 2021
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Manager

Guidehouse's productivity is great. We have thrown a lot at them, and they are just starting to get...

Dec 2021
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Manager

We are really pleased with Guidehouse's management. There is open communication. If I have a...

Dec 2021
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Manager

Typically, Guidehouse gives us coding scorecards. We meet with Guidehouse regularly, and they have...

Dec 2021
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Manager

We do things a little differently than other organizations do, so the firm’s quality audits on their...

Dec 2021
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Manager

Guidehouse has been better than other firms we have had. We have a lot of engagement with...

Dec 2021
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Manager

There is a little bit of a delay in getting coders from Guidehouse. The firm has their onboarding...

Dec 2021
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Director

Guidehouse is doing a great job with coding. If we were at our normal volumes, Guidehouse would...

Nov 2021
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Director

Things are going well with Guidehouse. We have a positive relationship. There have been a couple of...

Nov 2021
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Director

The coding quality is very, very good. Based on feedback that I have received from providers and...

Nov 2021
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Director

Normally, I would say that I love working with Guidehouse management. But right now, the number of...

Nov 2021
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Director

Guidehouse has a great team with good people, and they really do want to do the right thing. I would...

Nov 2021
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Director

The people from Guidehouse are super engaged. They are available at all times. They are very...

Nov 2021
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Director

I would suggest that Guidehouse find a solid strategy on daily monitoring and how a coder is...

Nov 2021
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Analyst/Coordinator

We have a very high accuracy standard, and Guidehouse meets that standard. We perform regular audits...

Nov 2021
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Analyst/Coordinator

We have some services from Guidehouse that are performed in India, and the COVID-19 restrictions...

Nov 2021
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Analyst/Coordinator

I would be very surprised if we changed vendor partners in the outsourced coding space. Obviously,...

Nov 2021
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Analyst/Coordinator

I think we are getting our money's worth from Guidehouse, but we could always do better. We could...

Nov 2021
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Analyst/Coordinator

Guidehouse is great to work with and very responsive. They have some knowledgeable managers that...

Nov 2021
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Manager

I love Guidehouse’s flexibility and problem-solving. They are prompt at addressing things. If our...

Nov 2021
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Manager

Guidehouse has really great communication. When they see something that is out of the norm, they let...

Nov 2021
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Manager

We need a lot of reeducation, additional phone calls, conference calls, and new staff. Those things...

Nov 2021
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Manager

The firm’s quality team handles the reviews, audits, and education for the coders, and the quality...

Nov 2021
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Manager

In terms of the strength of the partnership, the firm tries. We just haven't succeeded. I can give...

Nov 2021
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Manager

We are having ongoing discussions with Guidehouse, and we have recurring calls. So as we are rolling...

Nov 2021
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Manager

Productivity is not quite what it should be. We are trying to get the quality down before we get the...

Nov 2021
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Manager

In AR coding, we will take care of the procedures instead of the coders actually doing the procedure...

Nov 2021
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Manager

In the past, we have worked very well with Guidehouse. We haven’t had any problems when we have...

Oct 2021
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Manager

When I email Guidehouse or they email me, we work well and get the situation taken care of in a...

Oct 2021
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Manager

With Guidehouse being offshore, there is a time difference. That is the only issue. It is something...

Oct 2021
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Director

I wanted to make sure that we had an auditing program that could withstand any kind of scrutiny that...

Sep 2021
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Director

We have a really good relationship with the people from the firm. Initially, I wanted Navigant to...

Sep 2021
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Director

When we get the reports from the auditors, we feel like Navigant is very professional. The firm is...

Sep 2021
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Director

When it comes to the work that the firm does for us, I know very little about coding. When I speak...

Sep 2021
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Director

The firm’s people are very responsive. If I ever have any questions, Navigant responds in less than...

Sep 2021
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