Guidehouse Outsourced Coding Commentary
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Don Seamons
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KLAS Research Director - Don Seamons
 
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User Commentary

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Manager

Relationship, Services

Guidehouse is easy to work with. They are easily accessible if a problem arises.

Dec 2025
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Manager

Relationship, Operations

Guidehouse has good, strong coders.

Dec 2025
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Manager

Operations

Guidehouse helped us with a certain project until we were able to get a full-time person hired for...

Dec 2025
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Manager

Operations, Services

I don't have anything negative or positive about offshoring. My sentiment is right in the middle....

Dec 2025
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Manager

Operations

When selecting an outsourced coding firm, the firm's technology is very important. From a reporting...

Dec 2025
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Manager

Relationship, Operations, Services

I have worked with all of the firm's people for so long now that they almost feel like they are...

Dec 2025
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Manager

Loyalty, Relationship

We have had other contract labor over the years, and Guidehouse is never pushy. They are extremely...

Dec 2025
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Manager

Operations, Services

I would rate Guidehouse’s strategic ability high based on their reports, their work with us, and the...

Dec 2025
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Manager

Operations

Guidehouse is very good at executing what they do. They are extremely efficient in their processes...

Dec 2025
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Manager

Relationship

The main person we work with at Guidehouse is incredible to work with. I have worked with several...

Dec 2025
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Manager

Loyalty, Value

Over the years, Guidehouse has done a great job. We are not in the thick of the service, in terms of...

Dec 2025
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Manager

Relationship, Services

Guidehouse is very easy to work with. They are very good at putting the correct people in their...

Dec 2025
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Manager

Relationship, Operations, Services

Guidehouse is client focused and appropriate for higher levels of involvement as necessary. They...

Dec 2025
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Manager

Operations, Services, Value

Regarding outcomes from using Guidehouse's outsourced coding service, there is not a lot of play,...

Dec 2025
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Analyst/Coordinator

Operations, Services, Value

Guidehouse’s quality of coding is excellent. For example, another firm codes one area, and...

Dec 2025
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Analyst/Coordinator

Loyalty, Relationship

We have regular standing calls. Leaders are always on those calls. They bring logs, review issues,...

Dec 2025
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Analyst/Coordinator

Relationship, Operations

Guidehouse is very communicative. For example, if charges fall into work queues because providers...

Dec 2025
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Analyst/Coordinator

Relationship, Services

The only thing is getting the offshore team to verbalize things better. We have denials that need to...

Dec 2025
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Analyst/Coordinator

Loyalty, Relationship

When Guidehouse came on, I was against using a firm. I believed in-house work was better. They...

Dec 2025
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Analyst/Coordinator

Operations

Guidehouse is up-to-date on coding updates. Sometimes they send us updates before we see them. The...

Dec 2025
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Analyst/Coordinator

Loyalty, Services, Value

Guidehouse has a high onshore presence. I have heard that others want 100% offshore service because...

Dec 2025
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Analyst/Coordinator

Operations, Services

Guidehouse makes suggestions. They join calls. We are discussing AI that can be utilized....

Dec 2025
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Analyst/Coordinator

Relationship, Services

Guidehouse's offshore team is great. The team members take direction well. We have had a very...

Dec 2025
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Manager

Relationship

Guidehouse is always available. Whenever an issue comes up, we can send it to them, and if we need a...

Nov 2025
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Director

Services

We have been slowly dissolving our other contracts to have things be centralized with Guidehouse;...

Nov 2025
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Director

Relationship

The overseas coders struggle sometimes with the complexity of our professional billing coding,...

Nov 2025
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Director

Relationship, Value

Guidehouse has gone above and beyond. They have taken over some of our service lines from other...

Nov 2025
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Director

Relationship, Operations

Our coding leaders regularly touch base and provide feedback, and the firm has done training with...

Nov 2025
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Director

Relationship, Services

Especially as AI is coming really hard into healthcare, a firm's technology is important when we are...

Nov 2025
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Director

Relationship

Anytime we have reached out to different levels, the firm has always had additional people available...

Nov 2025
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Director

Relationship

The firm does a great job, especially if we have issues with them. Sometimes, we have had to have...

Nov 2025
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VP/Other Executive

Relationship

Guidehouse does a great job; they are the only vendor that I would outsource offshore. They have a...

Nov 2025
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VP/Other Executive

Relationship

Guidehouse provides quality coders; we have never had any issues with the coders they have given us....

Nov 2025
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VP/Other Executive

Relationship

Guidehouse values our business. They are a true partner in our relationship and the communication we...

Nov 2025
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Director

Relationship

Guidehouse’s leadership is very aware of what we need, and they strive to give us good business....

Oct 2025
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Director

Services

Guidehouse really needs to assess the quality of some coders as it pertains to coding. We want to...

Oct 2025
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Director

Relationship, Value

My feeling toward offshoring outsourced coding services is highly positive because we are only doing...

Oct 2025
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Director

Relationship

No one is perfect, but Guidehouse is able to help us meet our needs because different things arise...

Oct 2025
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Manager

Relationship, Services

We have regular meetings with Guidehouse, and they email any concerns as they are happening. We also...

Oct 2025
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Manager

Operations

I have mixed emotions about whether I would buy Guidehouse’s services again. When we upgraded to our...

Oct 2025
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Manager

Operations, Value

Guidehouse has exceeded my expectations on quality and productivity for the coders. They do strive...

Oct 2025
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Manager

Relationship, Operations

Using offshore resources with Guidehouse, we have around-the-clock coding. For example, if we are...

Oct 2025
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Director

Relationship

Guidehouse demonstrates the strength of their partnership with communication. I love the...

Oct 2025
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Director

Operations, Value

Guidehouse has a good and valuable offering. They are professional and timely. Also, our prices are...

Oct 2025
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Director

Relationship

Guidehouse has exceeded our expectations in terms of their willingness to collaborate and be...

Oct 2025
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Director

Services, Value

The value add of using Guidehouse is just allowing us to be very flexible in our staffing. We are...

Oct 2025
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Director

Relationship, Value

Guidehouse has provided a great benefit in getting accounts out the door. We have seen some quality...

Oct 2025
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Director

Relationship, Services

We have used Guidehouse for many years and have always been satisfied.

Oct 2025
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CCO

Services, Value

Guidehouse is really good about not charging for every little thing. I have never had issues with...

Oct 2025
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CCO

Relationship

The Guidehouse team is really good. The points of contact that I speak with on the accounts are...

Oct 2025
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Director

Relationship

Guidehouse is fair with what they charge us, and they try to negotiate with us. Their coding...

Aug 2025
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Director

Relationship

We would like to have more interaction with Guidehouse. We rarely interact with the executives. It...

Aug 2025
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Manager

Relationship, Operations, Services

We have a regular meeting with Guidehouse. They are very engaged and receptive. They come prepared...

Aug 2025
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Manager

Operations

Someone looking to hire Guidehouse should ask about Guidehouse’s staff initiatives and how they...

Aug 2025
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Manager

Relationship, Operations

Guidehouse’s offshore resources do a great job, and they are very responsive. Our experience is...

Aug 2025
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Manager

Relationship, Operations

Guidehouse’s area for improvement is in productivity, but to their defense, they are offshore....

Aug 2025
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Manager

Services

Guidehouse is very supportive in working with us whenever there is a need for their associates to...

May 2025
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Manager

Loyalty, Services

We would hire our Guidehouse consultant in a heartbeat if we had the ethics to steal them. They are...

May 2025
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Director

Relationship, Services

Guidehouse does a quality check. They may have a few more cases than our other firm performs, but I...

May 2025
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Director

Relationship, Services

Guidehouse manages the work and the staff well, including their offshore coding services.

May 2025
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VP/Other Executive

Services

Guidehouse agreed to work within our Epic system and not their own system, and that is very...

Apr 2025
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VP/Other Executive

Value

I think that we could certainly have found similar resources at a better price point than what we...

Jan 2025
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VP/Other Executive

Relationship

Some of the resources we got from Guidehouse were pretty strong, but some others weren’t really strong....

Jan 2025
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