Guidehouse Outsourced Coding Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Relationship, Relationship

We have been with Guidehouse for a few years. To my knowledge, we have only had a couple of...

Dec 2023
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Director

Relationship, Relationship

Guidehouse is very knowledgeable about our coding processes and what we need to be done. I mainly...

Dec 2023
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Director

Relationship, Relationship, Services, Services, Value, Value

Guidehouse drives tangible outcomes well. I am very satisfied with how they drive our outcomes...

Dec 2023
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Director

Value, Value

The cost of Guidehouse’s services is always negotiable. I always wish the prices were lower, but I...

Dec 2023
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Manager

Operations, Services, Services

The firm’s quality and productivity are always really good.

Dec 2023
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Manager

Services, Services

The only downfall that we have had recently with Guidehouse has been with them being offshore. We...

Dec 2023
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Director

Relationship, Relationship

We have never had any issues with Guidehouse. They have changed names several times, but several of...

Nov 2023
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Director

Relationship, Relationship, Services, Services

I think one of the biggest things we get from Guidehouse is the ability to find the resources we...

Nov 2023
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Director

Relationship, Relationship, Services

Outsourced coding is never perfect because the coders don't know our doctors, and they don't know...

Nov 2023
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Director

Services

My only concern with the firm is that they have made some recommendations that seem to be what they...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

Guidehouse has always been good at replacing coders, and I have been pretty satisfied with the...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

In some of the audits, Guidehouse’s auditors have found instances of particular CPT codes that have...

Nov 2023
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Manager

Relationship, Relationship

Guidehouse has our interests in mind. They are very flexible. They take what we need and run with...

Nov 2023
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Director

Value, Value

Guidehouse’s prices are pretty reasonable. The firm doesn't charge for every little thing.

Nov 2023
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Director

Relationship, Relationship

Our communication with the firm is awesome. What Guidehouse does well is reconcile records in a...

Nov 2023
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CCO

Relationship, Relationship, Operations, Operations

We have had some turnover with the firm’s resources, but the transitions are seamless. The firm has...

Oct 2023
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CCO

Value, Value

Guidehouse’s charges are very reasonable. As far as capturing the services assessed goes, their...

Oct 2023
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CCO

Relationship, Services

The firm is having issues recruiting certain kinds of coders and keeping them because of the market...

Oct 2023
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Manager

Relationship, Relationship, Services, Services

Guidehouse doesn’t have a lot of turnover, and they manage coder turnover well. Also, the firm has a...

Oct 2023
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Manager

Relationship, Relationship

Guidehouse is a very involved vendor. We meet with them regularly, and they are very responsive. For...

Oct 2023
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Manager

Relationship, Relationship

Guidehouse promotes their management staff internally and typically keeps those same people on the...

Oct 2023
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Manager

Relationship, Relationship

Guidehouse is very receptive and forward thinking. Their management team stays on top of things like...

Oct 2023
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Director

Services, Services

We would like more onshore coders, but Guidehouse doesn’t have the bandwidth. Also, I haven't really...

Sep 2023
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Director

Relationship, Relationship, Services, Services

The physician side of Guidehouse’s services is very engaged. They come to the table and present...

Sep 2023
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Director

Relationship, Relationship

Guidehouse has their own long-term interest at heart. There are times when they try to showcase what...

Sep 2023
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Director

Relationship, Relationship

Guidehouse brings great strategic knowledge and great quality people to the table. The firm really...

Sep 2023
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Manager

Relationship, Relationship

I would hire Guidehouse to do our outsourced coding again. They have always been really nice. They...

Aug 2023
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Manager

Services, Services

The thing about coding is that it is all about interpretation. Some coders are very black and white,...

Aug 2023
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Manager

Value, Value

I don't think the firm nitpicks all the little stuff. We pay for what they do, but when we have...

Aug 2023
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Director

Relationship

Guidehouse’s turnaround time is excellent.

Aug 2023
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Manager

Relationship, Relationship, Relationship

Guidehouse has a lot of coder turnover, and there are constantly people coming and going. However,...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

It has been very difficult working with Guidehouse’s team to ensure that their coders follow...

Jun 2023
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Manager

Relationship, Relationship, Relationship

Guidehouse is making an effort to improve by focusing on quality assurance and audits. Clients...

Jun 2023
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Manager

Operations, Operations, Operations

We only had turnover once, and it went very smoothly. The firm gave us plenty of time between the...

May 2023
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Manager

Relationship, Relationship, Relationship

We have a very solid relationship with the supervisor of the coders that we use with Guidehouse. We...

May 2023
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Manager

Relationship, Operations, Services

The only improvement area I can see for Guidehouse is in the invoicing. That is the only piece that...

May 2023
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Manager

Relationship, Relationship, Relationship

The firm lets us know whenever a coder is coming on board or leaving. We give them feedback whenever...

May 2023
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Manager

Value, Value, Value

We haven’t looked to see how Guidehouse’s prices compare against industry standards, but we are...

May 2023
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