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MEDiCACLOUDCARE (Non-US) Comments
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KLAS Research Director - Everton Santos
Subject Expert

Everton Santos

Research Director

everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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Manager

From my side, I like how Health Insights deals with my concerns. They take my concerns immediately...

Apr 2021
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Manager

Health Insights updates modules the way my department asks for them. They try to find ways to help...

Apr 2021
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Manager

Whenever there are new updates to be applied to the system, we face issues and problems with the...

Apr 2021
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Manager

Over the next year, I would like Health Insights to work on the integration between outpatient...

Apr 2021
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Manager

We like that Health Insights' platform also includes a LIS. The system has good dashboards for...

Apr 2021
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Manager

We would like Health Insights to make the user interface better for things like the outpatient...

Apr 2021
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Manager

Currently, the end user has the ability to register easily in the system without adding documents...

Apr 2021
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Manager

We can't open images that are sent from our PACS to MEDiCACLOUDCARE because the vendor hasn't...

Mar 2021
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Manager

I want Health Insights to release a mobile application. That would be beneficial.

Mar 2021
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Manager

Our implementation of MEDiCACLOUDCARE wasn't that good. Health Insights told us that the latest...

Mar 2021
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Manager

In the new version of MEDiCACLOUDCARE, Health Insights made some helpful tweaks, like shorthand for...

Mar 2021
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Director

We like the system's stability and the database structure. The ease of use is also a plus. We have...

Mar 2021
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Manager

MEDiCACLOUDCARE is faster than what we had before, but we have the problem where we have only one...

Mar 2021
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Manager

When we take a picture, the PACS should connect to the program directly. Until now, we have had an...

Mar 2021
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Manager

The training was good and met our needs. It was done virtually for nearly three weeks. Everything...

Feb 2021
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Manager

The clinical EMR is much better than MEDiCAPLUS, our legacy EMR. MEDiCACLOUDCARE is much faster and...

Feb 2021
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Manager

Health Insights' support is good. We use email, telephone, or WhatsApp if need to reach out to their...

Feb 2021
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Manager

Any head of department needing information or data from the EMR can now have that readily available...

Feb 2021
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Director

Every now and then, the vendor can't deal with our problems. They have a specific person for certain...

Feb 2021
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Director

Our implementation went well, but we struggle with every upgrade. There is corruption in the...

Feb 2021
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Director

The system has a central database and application. If the vendor corrects something at another site,...

Feb 2021
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Director

I like the product, but we have some big issues. The lab interfaces are okay, but sometimes they get...

Feb 2021
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Director

The vendor's support team is one of their strengths. The system is based on a centralized database...

Feb 2021
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VP/Other Executive

The latest version upgrade was a really successful implementation. It went smoothly. We had critical...

Feb 2021
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VP/Other Executive

We had a big challenge in terms of training because of COVID-19; the vendor couldn’t be here, so we...

Feb 2021
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VP/Other Executive

Health Insights was very helpful with the integration. We completed the whole integration with...

Feb 2021
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VP/Other Executive

As far as vendor executive involvement goes, our executive is really involved. We had a lot of calls...

Feb 2021
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VP/Other Executive

Health Insights does not charge us for every little thing. We have a support contract, and they were...

Feb 2021
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Director

Everything we need seems to be outside of the vendor's scope. If something is outside of their...

Feb 2021
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Manager

We had a little problem with the solution in the beginning, but I think things like that happen with...

Feb 2021
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Manager

If I were to start over again, I would still go with MEDiCACLOUDCARE. I have seen the systems that...

Feb 2021
(0)
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Manager

Our physicians like the new MEDiCACLOUDCARE system, but they feel like they should have had more...

Feb 2021
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Manager

The only issue that we had at go-live was that we didn't have enough people on-site to support us....

Feb 2021
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Manager

We have had some difficulties connecting to other systems. I have talked with the vendor's engineers...

Feb 2021
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Manager

The support we have received from Health Insights has been very good. We have an individual who...

Feb 2021
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Manager

My satisfaction should be high in a year. I want to be 100% paperless, and we can achieve that if we...

Feb 2021
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Manager

Health Insights has really hard workers. They try to fix all the problems that they can, but they...

Jun 2020
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Manager

There are two types of support teams. The engineers are great. If we need support outside of that,...

Jun 2020
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Manager

I would recommend the product, but I am looking for something better. The product might be great for...

Jun 2020
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Manager

Enhancements were made to the lab features to help physicians do their job better. The system is...

Jun 2020
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Manager

We need the vendor to work more on the form features. Doctors and nurses don't have time to fill out...

Jun 2020
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Manager

I don’t think the system is really expensive. We are getting a very good product. If the vendor...

Jun 2020
(0)
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Manager

The vendor has made a lot of improvements. They have been very proactive. I have noticed a lot of...

Jun 2020
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Manager

We have regular meetings with the vendor about EMR changes and updates. I have heard a lot of...

Jun 2020
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Manager

The vendor has been supportive during the COVID-19 crisis. We have a group that goes through and...

Jun 2020
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Manager

The Health Insights team is involved in our changes and requests. The vendor added new people to...

Jun 2020
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Manager

The system is user friendly, easy, and straightforward. The vendor was able to manage and create the...

Jun 2020
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Manager

We have a lot of challenges with the policies and requirements, so the vendor needs to compare...

Jun 2020
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CIO

The implementation for MEDiCACLOUDCARE was quick. The vendor helped us train our staff members from...

Jun 2020
(0)
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CIO

Most of the things we tell the vendor about get done. They give us most of the things we asked for...

Jun 2020
(0)
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CIO

For the time being, extra costs are not avoided by the vendor. If something is totally new, we have...

Jun 2020
(0)
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CIO

The product quality is excellent, and I think we are going to be even happier with the product in a...

Jun 2020
(0)
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CIO

If Health Insights had their own hosting, that would be better than working with another company....

Jun 2020
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CIO

We can find everything in MEDiCACLOUDCARE. There is no need to use paper. Most of the work now is...

Jun 2020
(0)
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CIO

MEDiCACLOUDCARE is really an upgrade from our previous system, MEDiCAPLUS. There is a big...

Jun 2020
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Analyst/Coordinator

MEDiCACLOUDCARE is much better than MEDiCAPLUS. Health Insights has improved the system....

Jun 2020
(0)
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Analyst/Coordinator

We had some issues with our previous EMR, but with Health Insights' system, we are more electronic...

Jun 2020
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Analyst/Coordinator

In the system, I want the vendor to improve the loading of some screens. I don't know whether there...

Jun 2020
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Analyst/Coordinator

Doctors know how to use the system, but there are a lot of buttons and options that make it more...

Jun 2020
(0)
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Analyst/Coordinator

We ran into some administration obstacles during our implementation of the product. However, the...

Jun 2020
(0)
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Analyst/Coordinator

The first good thing our users said about the EMR was that it is fast and very complete. Clinicians...

Jun 2020
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Analyst/Coordinator

The stability of the system has been a good improvement from our previous EMR's stability. That EMR...

Jun 2020
(0)
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Analyst/Coordinator

The speed of the vendor's responses could be better. They have told me that they have many projects...

Jun 2020
(0)
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Analyst/Coordinator

Once Health Insights says they will do something, they will do it. Overall, I like the vendor. There...

Jun 2020
(0)
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Analyst/Coordinator

From an administrative perspective, we have a lot of restrictions that we need to apply for our...

Jun 2020
(0)
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Director

The system has been working for a few years at our organization. It is good and stable, and there...

May 2020
(0)
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Director

I like the system. It is good to work with at the hospital. We are happy inside the hospital. The...

May 2020
(0)
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Director

We are on the system now, but an upgrade is needed to host the system in the new cloud. We have had...

May 2020
(0)
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Director

I don’t think the vendor keeps all promises. When we ask for something, the vendor says they have...

May 2020
(0)
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Director

I would support our organization if we had to buy the system again. For now, I would like to keep...

May 2020
(0)
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Director

I think the system is so easy to use. We know everything about the system, and now the end users are...

May 2020
(0)
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Director

In terms of the product working as promoted, I think all the CEOs are satisfied about the sale. The...

May 2020
(0)
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Director

The users of the system are struggling sometimes with the outcomes of some things that we lost to...

May 2020
(0)
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Director

Forecasting the future is really difficult, but because of the vendor’s efforts and their support, I...

May 2020
(0)
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Director

When we need support, we usually write to the vendor. We write about critical issues when they...

May 2020
(0)
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Director

The vendor didn’t do anything to support us during the COVID-19 crisis. I have heard from other...

May 2020
(0)
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Manager

Health Insights is always there for us when we need support. Once the system went down. It happened...

May 2020
(0)
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Manager

Sometimes I need the vendor to add some forms or make a change and that process is delayed....

May 2020
(0)
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Manager

The vendor recently did a huge update, and that solved a lot of problems. The system is great now. I...

May 2020
(0)
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Manager

We are still waiting to add some forms to the system. A lot of information needs to be added due to...

May 2020
(0)
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Manager

I always have a problem with the vendor's implementations. There isn't a clear plan for upgrades....

May 2020
(0)
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Manager

The problem with the product is that the contract isn't directly with us; it is with a third party....

May 2020
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Manager

The vendor promised to give us a mobile app. We are still waiting for that. The vendor was going to...

May 2020
(0)
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