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MEDiCACLOUDCARE (Non-US) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
The training was good and met our needs. It was done virtually for nearly three weeks. Everything...
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Manager
The clinical EMR is much better than MEDiCAPLUS, our legacy EMR. MEDiCACLOUDCARE is much faster and...
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Manager
Health Insights' support is good. We use email, telephone, or WhatsApp if need to reach out to their...
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Manager
Any head of department needing information or data from the EMR can now have that readily available...
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Director
Every now and then, the vendor can't deal with our problems. They have a specific person for certain...
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Director
Our implementation went well, but we struggle with every upgrade. There is corruption in the...
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Director
The system has a central database and application. If the vendor corrects something at another site,...
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Director
I like the product, but we have some big issues. The lab interfaces are okay, but sometimes they get...
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Director
The vendor's support team is one of their strengths. The system is based on a centralized database...
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VP/Other Executive
The latest version upgrade was a really successful implementation. It went smoothly. We had critical...
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VP/Other Executive
We had a big challenge in terms of training because of COVID-19; the vendor couldn’t be here, so we...
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VP/Other Executive
Health Insights was very helpful with the integration. We completed the whole integration with...
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VP/Other Executive
As far as vendor executive involvement goes, our executive is really involved. We had a lot of calls...
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VP/Other Executive
Health Insights does not charge us for every little thing. We have a support contract, and they were...
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Director
Everything we need seems to be outside of the vendor's scope. If something is outside of their...
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Manager
We had a little problem with the solution in the beginning, but I think things like that happen with...
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Manager
If I were to start over again, I would still go with MEDiCACLOUDCARE. I have seen the systems that...
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Manager
Our physicians like the new MEDiCACLOUDCARE system, but they feel like they should have had more...
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Manager
The only issue that we had at go-live was that we didn't have enough people on-site to support us....
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Manager
We have had some difficulties connecting to other systems. I have talked with the vendor's engineers...
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Manager
The support we have received from Health Insights has been very good. We have an individual who...
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Manager
My satisfaction should be high in a year. I want to be 100% paperless, and we can achieve that if we...
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Manager
Health Insights has really hard workers. They try to fix all the problems that they can, but they...
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Manager
There are two types of support teams. The engineers are great. If we need support outside of that,...
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Manager
I would recommend the product, but I am looking for something better. The product might be great for...
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Manager
Enhancements were made to the lab features to help physicians do their job better. The system is...
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Manager
We need the vendor to work more on the form features. Doctors and nurses don't have time to fill out...
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Manager
I don’t think the system is really expensive. We are getting a very good product. If the vendor...
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Manager
The vendor has made a lot of improvements. They have been very proactive. I have noticed a lot of...
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Manager
We have regular meetings with the vendor about EMR changes and updates. I have heard a lot of...
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Manager
The vendor has been supportive during the COVID-19 crisis. We have a group that goes through and...
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Manager
The Health Insights team is involved in our changes and requests. The vendor added new people to...
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Manager
The system is user friendly, easy, and straightforward. The vendor was able to manage and create the...
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Manager
We have a lot of challenges with the policies and requirements, so the vendor needs to compare...
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CIO
The implementation for MEDiCACLOUDCARE was quick. The vendor helped us train our staff members from...
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CIO
Most of the things we tell the vendor about get done. They give us most of the things we asked for...
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CIO
For the time being, extra costs are not avoided by the vendor. If something is totally new, we have...
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CIO
The product quality is excellent, and I think we are going to be even happier with the product in a...
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CIO
If Health Insights had their own hosting, that would be better than working with another company....
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CIO
We can find everything in MEDiCACLOUDCARE. There is no need to use paper. Most of the work now is...
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CIO
MEDiCACLOUDCARE is really an upgrade from our previous system, MEDiCAPLUS. There is a big...
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Analyst/Coordinator
MEDiCACLOUDCARE is much better than MEDiCAPLUS. Health Insights has improved the system....
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Analyst/Coordinator
We had some issues with our previous EMR, but with Health Insights' system, we are more electronic...
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Analyst/Coordinator
In the system, I want the vendor to improve the loading of some screens. I don't know whether there...
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Analyst/Coordinator
Doctors know how to use the system, but there are a lot of buttons and options that make it more...
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Analyst/Coordinator
We ran into some administration obstacles during our implementation of the product. However, the...
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Analyst/Coordinator
The first good thing our users said about the EMR was that it is fast and very complete. Clinicians...
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Analyst/Coordinator
The stability of the system has been a good improvement from our previous EMR's stability. That EMR...
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Analyst/Coordinator
The speed of the vendor's responses could be better. They have told me that they have many projects...
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Analyst/Coordinator
Once Health Insights says they will do something, they will do it. Overall, I like the vendor. There...
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Analyst/Coordinator
From an administrative perspective, we have a lot of restrictions that we need to apply for our...
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Director
The system has been working for a few years at our organization. It is good and stable, and there...
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Director
I like the system. It is good to work with at the hospital. We are happy inside the hospital. The...
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Director
We are on the system now, but an upgrade is needed to host the system in the new cloud. We have had...
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Director
I don’t think the vendor keeps all promises. When we ask for something, the vendor says they have...
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Director
I would support our organization if we had to buy the system again. For now, I would like to keep...
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Director
I think the system is so easy to use. We know everything about the system, and now the end users are...
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Director
In terms of the product working as promoted, I think all the CEOs are satisfied about the sale. The...
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Director
The users of the system are struggling sometimes with the outcomes of some things that we lost to...
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Director
Forecasting the future is really difficult, but because of the vendor’s efforts and their support, I...
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Director
When we need support, we usually write to the vendor. We write about critical issues when they...
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Director
The vendor didn’t do anything to support us during the COVID-19 crisis. I have heard from other...
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Manager
Health Insights is always there for us when we need support. Once the system went down. It happened...
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Manager
Sometimes I need the vendor to add some forms or make a change and that process is delayed....
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Manager
The vendor recently did a huge update, and that solved a lot of problems. The system is great now. I...
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Manager
We are still waiting to add some forms to the system. A lot of information needs to be added due to...
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Manager
I always have a problem with the vendor's implementations. There isn't a clear plan for upgrades....
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Manager
The problem with the product is that the contract isn't directly with us; it is with a third party....
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Manager
The vendor promised to give us a mobile app. We are still waiting for that. The vendor was going to...
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