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MEDiCACLOUDCARE (Non-US) Comments
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KLAS Research Director - Everton Santos
Subject Expert

Everton Santos

Research Director

everton.santos@klasresearch.com

(801)404-5976

 
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Manager

From my side, I like how Health Insights deals with my concerns. They take my concerns immediately...

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Health Insights updates modules the way my department asks for them. They try to find ways to help...

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Manager

Whenever there are new updates to be applied to the system, we face issues and problems with the...

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Manager

Over the next year, I would like Health Insights to work on the integration between outpatient...

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Manager

We like that Health Insights' platform also includes a LIS. The system has good dashboards for...

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Manager

We would like Health Insights to make the user interface better for things like the outpatient...

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Manager

Currently, the end user has the ability to register easily in the system without adding documents...

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Manager

We can't open images that are sent from our PACS to MEDiCACLOUDCARE because the vendor hasn't...

Mar 2021
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Manager

I want Health Insights to release a mobile application. That would be beneficial.

Mar 2021
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Manager

Our implementation of MEDiCACLOUDCARE wasn't that good. Health Insights told us that the latest...

Mar 2021
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Manager

In the new version of MEDiCACLOUDCARE, Health Insights made some helpful tweaks, like shorthand for...

Mar 2021
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Director

We like the system's stability and the database structure. The ease of use is also a plus. We have...

Mar 2021
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Manager

MEDiCACLOUDCARE is faster than what we had before, but we have the problem where we have only one...

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Manager

When we take a picture, the PACS should connect to the program directly. Until now, we have had an...

Mar 2021
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Manager

The training was good and met our needs. It was done virtually for nearly three weeks. Everything...

Feb 2021
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Manager

The clinical EMR is much better than MEDiCAPLUS, our legacy EMR. MEDiCACLOUDCARE is much faster and...

Feb 2021
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Manager

Health Insights' support is good. We use email, telephone, or WhatsApp if need to reach out to their...

Feb 2021
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Manager

Any head of department needing information or data from the EMR can now have that readily available...

Feb 2021
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Director

Every now and then, the vendor can't deal with our problems. They have a specific person for certain...

Feb 2021
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Director

Our implementation went well, but we struggle with every upgrade. There is corruption in the...

Feb 2021
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Director

The system has a central database and application. If the vendor corrects something at another site,...

Feb 2021
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Director

I like the product, but we have some big issues. The lab interfaces are okay, but sometimes they get...

Feb 2021
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Director

The vendor's support team is one of their strengths. The system is based on a centralized database...

Feb 2021
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VP/Other Executive

The latest version upgrade was a really successful implementation. It went smoothly. We had critical...

Feb 2021
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VP/Other Executive

We had a big challenge in terms of training because of COVID-19; the vendor couldn’t be here, so we...

Feb 2021
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VP/Other Executive

Health Insights was very helpful with the integration. We completed the whole integration with...

Feb 2021
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VP/Other Executive

As far as vendor executive involvement goes, our executive is really involved. We had a lot of calls...

Feb 2021
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VP/Other Executive

Health Insights does not charge us for every little thing. We have a support contract, and they were...

Feb 2021
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Director

Everything we need seems to be outside of the vendor's scope. If something is outside of their...

Feb 2021
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Manager

We had a little problem with the solution in the beginning, but I think things like that happen with...

Feb 2021
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Manager

If I were to start over again, I would still go with MEDiCACLOUDCARE. I have seen the systems that...

Feb 2021
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Manager

Our physicians like the new MEDiCACLOUDCARE system, but they feel like they should have had more...

Feb 2021
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Manager

The only issue that we had at go-live was that we didn't have enough people on-site to support us....

Feb 2021
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Manager

We have had some difficulties connecting to other systems. I have talked with the vendor's engineers...

Feb 2021
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Manager

The support we have received from Health Insights has been very good. We have an individual who...

Feb 2021
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Manager

My satisfaction should be high in a year. I want to be 100% paperless, and we can achieve that if we...

Feb 2021
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