MEDiCACLOUDCARE (Non-US)
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Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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Director

Technology

There were some big jumps from MEDiCAPLUS to MEDiCACLOUDCARE. In going to the cloud, the database...

Jul 2022
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Director

Relationship

We have engineers on-site who work with me, and we have contacts in the company. We also have a...

Jul 2022
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Director

ROI / Cost (care and feeding)

Health Insights has some extra charges because they say some things we want are out of the scope of...

Jul 2022
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Director

Service and Support

One weak point is that an engineer not being on-site is a big issue. We have always had the support...

Jul 2022
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Manager

Functionality and Upgrades

MEDiCACLOUDCARE is a very nice system. It has a lot of modules that can cover all of the needs of...

Jul 2022
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Manager

Service and Support

In general, Health Insights has good support, but when we have a problem, they take a while to fix...

Jul 2022
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Manager

Service and Support

My priority for technology is not choosing any manual forms. I really hate when I see manual forms....

Jul 2022
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Manager

Functionality and Upgrades

The EMR is flexible. I like that I can control the EMR so that no one can see the patient...

Jul 2022
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Manager

Relationship

Sometimes I figure out that there is something that I need to enhance in the system, and Health...

Jul 2022
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Manager

Sales and Contracting

We don't get charged by Health Insights for enhancements to the product, but if there is something...

Jul 2022
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Manager

Service and Support

I don't talk to just one engineer when I call Health Insights' support team. I can talk to all of...

Jul 2022
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Manager

Functionality and Upgrades

I make recommendations for the system to other hospitals. We can gather our KPIs easily with one...

Jul 2022
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Manager

Relationship

Health Insights is ready to implement everything that we ask them to. That is one of their biggest strengths....

Jul 2022
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Manager

Functionality and Upgrades

The solution is a comprehensive medical and statistical record that includes everything that is...

Jul 2022
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Manager

Service and Support

The vendor’s support is very good. When we have issues or upgrades, we get help from the vendor....

Jun 2022
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Director

Relationship

The engagement from Health Insights needs to improve. The vendor should be really quick to deliver...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We still have some modules in the product that weren't completed after our implementation. The...

Jun 2022
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Manager

Functionality and Upgrades

Health Insights has been working to make the solution more stable. It still has some issues, but it...

Jun 2022
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Manager

Implementation and Training

Health Insights doesn't provide a proper orientation, especially since they don't provide videos....

Jun 2022
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Manager

ROI / Cost (care and feeding)

I am satisfied with the system itself, but I am not satisfied with the vendor's people. The vendor...

Jun 2022
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Manager

Relationship

Health Insights likes to make promises, but they take a long time to fulfill promises.

Jun 2022
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Director

Interfacing and Integration

We have a couple of integrations that are doing quite well. When two systems talk to each other,...

Jun 2022
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Director

Functionality and Upgrades

The delivery of the product is a poor process. The vendor isn't doing the quality checks on their...

Jun 2022
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Director

Relationship

Project management is one of the biggest areas where Health Insights needs to improve. There is a...

Jun 2022
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Director

Functionality and Upgrades

Whatever has been implemented so far by Health Insights is working fine. But when we have upgrades...

Jun 2022
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Manager

Functionality and Upgrades

The vendor is updating their technology quickly now. They are doing well with development. We have...

Jun 2022
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Manager

Lessons Learned

One suggestion I have for the vendor is to add speech recognition functionality.

Jun 2022
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Manager

Functionality and Upgrades

I would buy the product again because it is working well for us. It is faster than the system we had...

Jun 2022
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Manager

Interfacing and Integration

We want MEDiCACLOUDCARE to be connected to other hospitals so that we have one connected patient...

Jun 2022
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Manager

Relationship

I like how quickly the vendor will adjust things to meet our needs. I also like that the system is...

Jun 2022
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Director

Implementation and Training

Our implementation with Health Insights had a smooth takeoff and a smooth landing. It took us a...

Jan 2022
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Director

Relationship

I have already recommended Health Insights to many places. I like that the vendor's work is sincere....

Jan 2022
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Director

Functionality and Upgrades

Health Insights' product has depth on its medical side. Its prognosis, nursing care, and...

Jan 2022
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Director

Functionality and Upgrades

We would love to see the solution's lab module be improved. I would like that module to be more...

Jan 2022
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Director

Relationship

My favorite thing about Health Insights is their people. They take ownership and do their jobs. I...

Jan 2022
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