Home chevron icon Global chevron icon Global (Non-US) chevron icon Acute Care EMR (Global)

MEDiCACLOUDCARE (Non-US)
Filtered view: All

Subject Expert
Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Middle East & Africa EMR 2021: Vendor Performance and Market Energy
Middle East & Africa EMR 2021:
Vendor Performance and Market Energy
September 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Technology

There were some big jumps from MEDiCAPLUS to MEDiCACLOUDCARE. In going to the cloud, the database...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have engineers on-site who work with me, and we have contacts in the company. We also have a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Health Insights has some extra charges because they say some things we want are out of the scope of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

One weak point is that an engineer not being on-site is a big issue. We have always had the support...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

MEDiCACLOUDCARE is a very nice system. It has a lot of modules that can cover all of the needs of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In general, Health Insights has good support, but when we have a problem, they take a while to fix...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

My priority for technology is not choosing any manual forms. I really hate when I see manual forms....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The EMR is flexible. I like that I can control the EMR so that no one can see the patient...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes I figure out that there is something that I need to enhance in the system, and Health...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

We don't get charged by Health Insights for enhancements to the product, but if there is something...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don't talk to just one engineer when I call Health Insights' support team. I can talk to all of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I make recommendations for the system to other hospitals. We can gather our KPIs easily with one...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Health Insights is ready to implement everything that we ask them to. That is one of their biggest strengths....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution is a comprehensive medical and statistical record that includes everything that is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor’s support is very good. When we have issues or upgrades, we get help from the vendor....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The engagement from Health Insights needs to improve. The vendor should be really quick to deliver...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We still have some modules in the product that weren't completed after our implementation. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Health Insights has been working to make the solution more stable. It still has some issues, but it...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Health Insights doesn't provide a proper orientation, especially since they don't provide videos....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I am satisfied with the system itself, but I am not satisfied with the vendor's people. The vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Health Insights likes to make promises, but they take a long time to fulfill promises.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We have a couple of integrations that are doing quite well. When two systems talk to each other,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The delivery of the product is a poor process. The vendor isn't doing the quality checks on their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Project management is one of the biggest areas where Health Insights needs to improve. There is a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Whatever has been implemented so far by Health Insights is working fine. But when we have upgrades...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor is updating their technology quickly now. They are doing well with development. We have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

One suggestion I have for the vendor is to add speech recognition functionality.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would buy the product again because it is working well for us. It is faster than the system we had...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We want MEDiCACLOUDCARE to be connected to other hospitals so that we have one connected patient...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like how quickly the vendor will adjust things to meet our needs. I also like that the system is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our implementation with Health Insights had a smooth takeoff and a smooth landing. It took us a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have already recommended Health Insights to many places. I like that the vendor's work is sincere....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Health Insights' product has depth on its medical side. Its prognosis, nursing care, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We would love to see the solution's lab module be improved. I would like that module to be more...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My favorite thing about Health Insights is their people. They take ownership and do their jobs. I...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​