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MEDiCACLOUDCARE (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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July 2025
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User Commentary

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Director

Product

The things that I like the most about the product are that it is comprehensive and that it has...

Jul 2025
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Director

Relationship, Product

Some of the vendor's biggest strengths are their ability to customize the system for what users need...

Jul 2025
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Director

Operations

It would be better for us if, during implementations, the vendor were to provide change management...

Jul 2025
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Director

Loyalty, Product

Our biggest opportunity for product improvement would be with introducing the ability for free text...

Jul 2025
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Manager

Loyalty, Product

I would buy MEDiCACLOUDCARE again because it is the best product in the country. After my years of...

Jun 2025
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CIO

Relationship, Operations

In most cases, Health Insights keeps all their promises. There are occasions when they have other...

May 2025
||
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Director

Relationship

The greatest opportunity for improvement would be for the vendor to proactively enhance the system...

May 2025
||
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Director

Relationship, Product

The vendor's greatest strength is their willingness to accommodate enhancement requests, despite the...

May 2025
||
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CIO

Product

We have a lot of issues with MEDiCACLOUDCARE. If I don't have clear and accurate data, that is...

May 2025
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CIO

Operations

The training from Health Insights is very important for us because we are expanding. We need them to...

May 2025
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CIO

Loyalty, Product

We have some integrations that are going fine with this solution, and we are working on some other...

May 2025
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(0)
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CIO

Product

Health Insights has to improve the database on MEDiCACLOUDCARE. In this day and age, there is no...

May 2025
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Director

Product

Health Insights' products are really good, but there are a lot of applications that aren't localized...

Feb 2025
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(0)
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Director

Loyalty, Product

About 50% of our issues with the system are on our side. We have put in many change requests. Some...

Feb 2025
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Director

Relationship

Health Insights made a lot of changes to help us adapt to local requirements. Health Insights is...

Feb 2025
||
(0)
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Director

Loyalty, Product

The system actually works quite well. The vendor has a really complete solution. Even if the vendor...

Feb 2025
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(0)
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COO

Relationship, Operations

In terms of customer support, Health Insights could provide better training and refresher training...

Feb 2025
||
(0)
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COO

Relationship

We would like assistance from Health Insights with generating valuable reports and developing good...

Feb 2025
||
(0)
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COO

Product

The MEDiCACLOUDCARE system is good. One of the biggest benefits we have seen is that it can be...

Feb 2025
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(0)
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Director

Relationship, Product, Value

Health Insights helps our organization achieve a few accreditations and recognition. In addition,...

Feb 2025
||
(0)
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Director

Relationship

Health Insights' team members are quite cooperative and helpful. They are willing to discuss and...

Feb 2025
||
(0)
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Director

Relationship, Product

One of the biggest achievements that we have been able to accomplish with the help of Health...

Feb 2025
||
(0)
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Director

Relationship, Operations

The most impactful thing that Health Insights can focus on this year is improving code quality,...

Feb 2025
||
(0)
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Manager

Relationship, Product

There are a lot of incredible new inventions on the market, but the vendor refuses to go along with...

Dec 2024
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(0)
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Manager

Relationship, Operations

If I have a problem, Health Insights will not send one engineer; they will send four engineers....

Dec 2024
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(0)
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Manager

Relationship, Product

With Health Insights, things are kind of tied down. We now face many new insurance regulations....

Dec 2024
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(0)
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Manager

Product

I would like my peers at other organizations to know how easy it is to work in MEDiCACLOUDCARE.

Dec 2024
||
(0)
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Manager

Product

The vendor's biggest opportunity for the system is that the system is always up-to-date, but not all...

Dec 2024
||
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Manager

Product

MEDiCACLOUDCARE's biggest strength is its ability to connect with all systems.

Dec 2024
||
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Analyst/Coordinator

Product

One thing Health Insights could work on would be that if we had an app for the professionals, they...

Dec 2024
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Analyst/Coordinator

Relationship, Product

If we need something from a Health Insights engineer, the vendor deals with all the forms. If a...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

The difficulty in scheduling appointments is the date and the time. There is no duration time to...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

In our hospital, the POC testing area handles medical devices like electrocardiographs. Health...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

What I like about MEDiCACLOUDCARE is that it is easy to use. It is not difficult for anyone to...

Dec 2024
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Manager

Relationship

Health Insights always supports us, but they should have an online ticketing system like another...

Oct 2024
||
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Manager

Loyalty, Value

Health Insights is using a lot of resources. Going into the cloud will cost me too much; that is why...

Oct 2024
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Related Reports
Performance
KLAS article icon
Asia/Oceania EHR 2025
01 July 25    |   Spencer Corbett and Steve VanWagenen
Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.



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