HealthTalk A.I. Commentary
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Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Product

HealthTalk A.I. is pretty easy to use from a patient standpoint. The survey is relatively simple. It...

May 2024
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VP/Other Executive

Relationship, Value

HealthTalk A.I. is really configurable from a software standpoint. The software development team is...

May 2024
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VP/Other Executive

Relationship

The outcomes that HealthTalk A.I is helping us drive are patient experience, quality, and brand...

May 2024
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VP/Other Executive

Relationship, Product

Other groups in a certain system are using HealthTalk A.I. as well. In that sense, it works, and the...

May 2024
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VP/Other Executive

Product

The way we use HealthTalk A.I. is really geared toward patient experience and communication in a...

May 2024
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VP/Other Executive

Relationship, Product

If patients score something a certain way, the system will ask them whether they want to call. In...

May 2024
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CEO/President

Relationship

My team gets responses in a timely manner whenever they have needs. I do have regular calls with the...

Apr 2024
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CEO/President

Relationship, Product

Overall, I enjoy the ease of use of the product and how hard HealthTalk A.I. has worked to grow and...

Apr 2024
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CEO/President

Relationship

I would recommend that any small organization that has been told that there is not a market for them...

Apr 2024
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CEO/President

Loyalty, Product

There is one piece that I am still waiting on with HealthTalk A.I. When they take a call, we have...

Apr 2024
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CEO/President

Product

When we started with this product, the functionality was just simple text messaging. We wanted to be...

Apr 2024
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CEO/President

Loyalty, Relationship

HealthTalk A.I.’s strength is probably their responsiveness to current and upcoming concerns. The...

Apr 2024
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CEO/President

Product

An area for improvement for HealthTalk A.I. would be around their integration. The system is easy...

Apr 2024
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CEO/President

Product

HealthTalk A.I. is more than just a patient engagement tool for the population and community that we...

Apr 2024
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Director

Product

I'm very happy with the patient-facing view of HealthTalk A.I. The product has a lot of flexibility....

Oct 2023
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Director

Loyalty, Product

There are things that we don’t have implemented that I want to implement. The vendor has a digital...

Oct 2023
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Director

Operations

During our implementation, HealthTalk A.I. was very supportive. The vendor would be flexible with...

Oct 2023
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Director

Relationship, Product

There were a few updates with HealthTalk A.I. where we weren't aware of some system changes that...

Oct 2023
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Director

Relationship

I am not sure how big HealthTalk A.I. is as an organization, but I know they are pretty small in...

Oct 2023
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Director

Product, Value

I have been able to demonstrate to my leaders both clinical and cost-saving outcomes through...

Oct 2023
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Director

Loyalty, Relationship, Value

We have been on a high note with HealthTalk A.I. for a long time now, and I feel like that will...

Oct 2023
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Director

Relationship

HealthTalk A.I.’s greatest strength is their ability to build their product out to serve their...

Oct 2023
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Director

Product

There are some features in HealthTalk A.I. that the vendor assumed that we would use or that we have...

Oct 2023
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Director

Relationship

HealthTalk A.I. is very willing to work with us on their integration interface build. They have been...

Oct 2023
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Director

Product

HealthTalk A.I. doesn’t seem to have a lot of clients with built-out bidirectional interfaces with...

Oct 2023
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(0)
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Director

Relationship

Since we implemented HealthTalk A.I., the vendor has made several product changes based on our...

Oct 2023
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Director

Relationship

The support team from HealthTalk A.I. has always gotten back to me within 20 minutes of when I have...

Oct 2023
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(0)
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Director

Relationship

We have reoccurring meetings to sync up with the leaders at HealthTalk A.I. Those meetings have been...

Oct 2023
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Relationship, Product

We really like HealthTalk A.I. We were able to work with the vendor to get things customized the way...

Jul 2023
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Relationship

I have access to some of the vendor's executives. We have a very good working relationship with them....

Jul 2023
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Value

I feel like the price of the product is a little high for what we are using the product for. I would...

Jul 2023
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