HealthTalk A.I.
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Subject Expert
Adam Cherrington
Senior Research Director
Commentary Summary
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User Commentary
Our satisfaction with HealthTalk is going to remain because we have lots of exciting things that we...
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Our experience with HealthTalk A.I.'s training was they gave us the keys to the products and told us...
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I would like to expand our usage of HealthTalk A.I. with the customer-service recovery piece. I...
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Nickel-and-diming drives me crazy, and HealthTalk A.I. hasn't done any of that.
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We use HealthTalk A.I. for patient-satisfaction information. We can use the HealthTalk A.I....
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We have a great relationship with the leaders at HealthTalk A.I. If I email them, they get back to...
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I would probably ask a peer what they are looking for with the application. If they are interested...
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It is important to ensure that our data is scrubbed so that we are targeting the people that we want...
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When the pandemic hit, the vendor’s quick onboarding helped us make the decision to go with them;...
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The pricing is very transparent up front.
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A downfall to the product is it is not currently integrated with our EMR. So when patients schedule...
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We selected the product because we needed a patient outreach tool that was efficient and very easy...
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The vendor is very supportive. We are in touch with their executives. The vendor's organization has...
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The system definitely reduces the pain points of doing outreach. It also reduces the time that our...
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The vendor’s people are empowered to help us, and I think that is why the vendor scores really high....
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HealthTalk A.I. helps me connect with patients quickly, and this is accomplished via the texting...
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The outcomes we expected were in terms of patient experience scores, the number of written...
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Most vendors use a train-the-trainer model and then say good luck. HealthTalk A.I. put us with...
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I like that we can pop in, look at the system, and move around the vendor's website. We know what we...
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The system more than meets our needs. We still have to catch up with all of the cool things it can do....
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I have already recommended this system to others. It is a really important piece of technology. It...
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I thought that using HealthTalk A.I. would make it easy for us to automatically get what we need and...
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We just pay a flat rate for the product. I ask the vendor for help all the time, and we don't get...
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Anytime there are new features, the vendor pushes them to us automatically. The vendor is good about...
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Getting to patients' charts in the product could be a little bit easier. I know the vendor struggles...
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I don't like to give vendors the highest scores because there is always room for improvement. I wish...
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The vendor delivers on things, and I don't think that we have seen any additional charges.
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HealthTalk A.I. is very innovative. I like its ability to break down patient satisfaction on a...
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Organizations that are considering HealthTalk A.I. need to get a data analyst in place to work with...
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As soon as we started actively using the product and sending surveys to patients, we saw outcomes....
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We didn’t have any unexpected outcomes from the product. HealthTalk A.I. is very honest and good...
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We use the care campaigns constantly. They are working great. The only thing is that we wish we...
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HealthTalk A.I. is a stand-alone system, but the vendor is willing to integrate it with other...
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HealthTalk A.I. gathers data that allows users to drive changes and achieve outcomes.
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We had outcomes from the product quickly. We had data within a month, and then we started taking...
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Through the system, patients have told us that they need more blankets and that we need to pay more...
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Sometimes, the information from the product isn’t useful because the patient is upset about things...
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We decided to use HealthTalk A.I. because we were familiar with the person who was running the...
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If a peer were considering the product, I would tell them that we can personalize it to our...
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We have an all-inclusive fee. That is important to us because it helps us with budgeting.
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The product has so much functionality, and that is nice, but that also makes it a little more...
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We lead some of the delivery of new technology. I reach out to the vendor and tell them what we...
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Anytime I have an issue, I send a quick email and the vendor usually gets everything fixed. The...
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