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Healthtalk AI

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Healthtalk AI's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Patient outreach resources
Automated patient outreach platform utilizing text messaging

HealthTalk A.I. is a patient relationship and patient outreach platform built to help healthcare providers maximize patient communication, improve follow-up care, and gain insight into patient experience at scale. It is a fully automated, text-based system that delivers user-friendly communication with specific messages and rules dictated by each healthcare organization. The system gives providers the ability to engage 100% of their population, further decreasing risk and amplifying quality of care impact.

HealthTalk A.I. can help fight today’s COVID-19 health crisis by doing the following:

  • Improving patient access to information by providing up-to-date, standardized messages to patients (in any language) to help decrease anxiety, promote delivery of accurate information, and decrease risks related to potentially inaccurate information circulating in the public.
  • Decreasing incoming call volume by allowing patients to self-schedule at designated times and indicate the nature of their question/request to automate scheduling with the appropriate resource.
  • Automating basic triage questions to promote timely response by giving patients the ability to self-select and indicate their symptoms, by providing specific and expedient responsiveness to patients and families, and by ensuring that they are routed to the appropriate resources.
  • Decreasing potentially dangerous walk-ins by giving patients peace of mind that they will talk to a healthcare provider at a designated time.
  • Informing patients about virtual services and obtaining consent by communicating with patients regarding new care delivery mechanisms ( i.e., telehealth or virtual communication) and easily obtaining necessary acknowledgement of information and consent to initiate remote care delivery.

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