Homecare Homebase (Hospice) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship, Product
The best thing about Homecare Homebase is that they stay on top of regulatory changes from CMS. As...
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Value
Homecare Homebase tends to charge for new features and enhancements, and that can feel like...
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Operations
Homecare Homebase has online learning hub modules that cover basic clinician workflows. The modules...
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Relationship
We do not hear much from our Homecare Homebase representative unless we reach out with a specific...
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Product
Homecare Homebase is not ONC certified for palliative care, and ideally, we would like a single...
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Relationship, Product, Value
Homecare Homebase is currently rebuilding their mobile application, and that is a positive step....
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Product
I need Homecare Homebase to embed Forcura more. They are too separate right now, and I’m jumping...
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Product
The solution has not kept up with advancements in technology. The limitations on point care and the...
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Relationship
Homecare Homebase takes a little longer to respond than other vendors when there is a problem. They...
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Product
I don't think Homecare Homebase is as up-to-date with technology and AI as they should be.
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Operations, Product
Homecare Homebase is easy to use, user-friendly, and easy to teach.
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Relationship
Homecare Homebase is transparent, but they are not fair. They have a good road map, but they don't...
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Value
When Homecare Homebase is employing a new functionality, we get nickel-and-dimed. Instead of the...
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Product, Value
I would not buy Homecare Homebase for hospice again. They struggle with hospice. Homecare Homebase...
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Relationship
The vendor is usually responsive. They respond and say they are working on issues, but getting a...
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Operations
Our account representative is awesome. Homecare Homebase doesn't really do ongoing training. We are...
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Operations, Product
Homecare Homebase is very convoluted and cumbersome to use. It is so deep. If we change one thing,...
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Product
The solution's ease of use is on par with other home health and hospice EHRs. It isn’t harder and it...
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Relationship
I have had a lot of conversations with the vendor, and I interact with a lot of lower-level people...
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Product
Interoperability is a pain point. We need APIs so that we have the ability to read and write to and...
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Operations
The vendor’s understanding of the needs of hospice agencies was fine, but it felt like they didn’t...
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Relationship
I don't work as much with the executives at Homecare Homebase as I do with another vendor, but that...
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Product
What we were using before was much better for the back office and not as user-friendly for the...
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Relationship, Operations
With regulatory changes, Homecare Homebase has been pretty responsive. They have webinars and...
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Loyalty, Value
If someone were considering Homecare Homebase, my advice would depend on their hospice setup and...
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Loyalty, Product
Homecare Homebase is in the process of revamping their app. I haven’t heard about any recent...
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Value
With Homecare Homebase, it seems like every time we want to do anything, there is a charge.
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Relationship
Homecare Homebase's staff could be more knowledgeable. Sometimes, when we ask the software vendor...
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Value
Homecare Homebase charges per fax, so they certainly love to charge us at any opportunity to...
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Operations
There is not a lot of ongoing training, and when it does happen, we are sometimes pigeonholed into...
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Product
There are additional workflows that can be a little extra confusing with hospice. Like anything, the...
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Relationship
There were some changes that impacted everyone, down to the customer. Some team members who were...
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Loyalty, Product
The HOPE regulation changes are really going to hit us from all sides. It won't happen initially,...
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Value
Homecare Homebase's solution is great, but there are some definite downfalls. The program is really...
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Value
The enhanced products required for CarePlus cost extra. We don't use them because we haven't found...
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Relationship, Operations
Especially on the hospice business side, there have been a lot of regulatory changes coming up with...
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Loyalty, Product
Homecare Homebase's system still has a lot of bugs. We still have to push a lot to get attention to...
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Relationship
Even though there are some negatives, I feel strongly that Homecare Homebase's solution is still a...
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Loyalty, Relationship
Overall, Homecare Homebase has been doing well. With the changes in Homecare Homebase's leadership,...
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Loyalty, Product
I will be interested to see when Homecare Homebase gets CarePlus ready for the large majority. Right...
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Relationship, Value
A few of the system's cons are that organizations almost need an FTE just to manage the system...
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Relationship
The vendor's tier-one customer support is fine, but it takes weeks to get a response from the...
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Relationship, Product
I would rate the Homecare Homebase system’s interoperability lower until they release custom work to...
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Loyalty
There is a pretty major upgrade coming in the next 12 months for Homecare Homebase's system, so that...
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Relationship, Operations
Homecare Homebase’s support is somewhat of a struggle. They are terrible at being proactive....
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Operations
For training, Homecare Homebase sort of gives us a document overview. Maybe they do a webinar, but...
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Product
It is hard to say what the outcomes are for Homecare Homebase's system. We are mainly with them for...
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Relationship
Homecare Homebase says they want customer feedback, but they make silly updates that make us feel...
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Operations, Product
When it comes to Homecare Homebase's release items, we wait a few years until everything is ironed...
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Value
Homecare Homebase doesn't necessarily nickel-and-dime us, but I try to avoid needing their help....
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Loyalty
The Homecare Homebase system’s functionality is fine. It has its pros. Homecare Homebase has a...
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Culture, Value
Homecare Homebase is pretty reasonable on their interface costs. They bill us if we need tier-two or...
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Loyalty, Product
The vendor definitely has room for improvement when it comes to the updates for the inpatient unit....
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Value
A lot of things make me not want to buy the product again. The request for us to open tickets is too...
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Operations
Homecare Homebase doesn't do anything on the upgrades, except throw the thing in, and then it is up...
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Loyalty
For a lot of the system, if it weren't for our own interventions and processes, we wouldn't be able...
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Relationship
We have historically had a higher satisfaction with the service being proactive. In reference to...
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Loyalty
We are seeing some competition that is making some strides. There has been a little more reluctance...
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Loyalty, Product
There are some parts of the product that are intuitive to a degree because there are some guardrails...
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Relationship
The vendor isn’t keeping promises in terms of keeping up with regulatory requirements. Sometimes...
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Culture, Value
Overall, the vendor avoids charging for every little thing, but there are some cases where there are...
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Relationship
Homecare Homebase's executive involvement is very good. The vendor is optimized and well-structured....
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Product, Value
The system is stable and agile. It has fewer issues than it used to, so it is now better able to...
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Operations
Homecare Homebase provided ideal situation training, but they didn't really address any exceptions....
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Relationship, Product
We have had a recent issue with Homecare Homebase in terms of eligibility. Somewhere along the line,...
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Relationship, Product
We generally report issues to Homecare Homebase long before they are willing to acknowledge that...
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Product
We would like an alert in Homecare Homebase to display discharges to let hospice providers know to...
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Relationship
We would like Homecare Homebase to focus on the quality of their product and to finish what they...
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Relationship
Homecare Homebase has a really big customer base, so they work with a lot of external vendors and...
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Operations
When Homecare Homebase rolls out new functionalities with updates, those are kind of big things. The...
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Relationship
With Homecare Homebase, it is a mixed bag on how fast they will get back to us with support. There...
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Loyalty, Relationship, Product
The biggest thing that Homecare Homebase does well is that they stay on top of regulatory changes...
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Culture
During the sales process for Homecare Homebase, there were some things that the vendor said their...
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Product
Notices of admission (NOAs) are generated in the back office, and when an NOA is generated, we have...
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Relationship
The Homecare Homebase system’s ease of use is fabulous. The support people could be better, but they...
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Relationship
Homecare Homebase keeps all their promises. There are significant delays on some of Homecare...
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Loyalty, Product
Most of the other organizations in our health system utilize another vendor’s EHR. Originally, we...
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Loyalty, Relationship
I would not buy Homecare Homebase's system again. Even though they are currently working on a new...
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Operations, Product
Our office users really like that Homecare Homebase's system is navigationally directive. It tells...
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Relationship, Operations
Homecare Homebase is much more proactive in their education than other vendors are.
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Relationship
We have a really good relationship with our account and incident managers, as well as some of our...
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Product
The quality and stability of the solution are good but not great. The solution is a little bit...
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Loyalty, Relationship
Homecare Homebase has been through a lot of changes in the past six months, and they have been...
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Relationship
We have found new contacts within Homecare Homebase's leadership team as things have shifted around....
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Commentary Summary
Comment Type Breakout