Homecare Homebase (Hospice)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

We have to really stay on top of things to understand what the system is telling us. We are still...

May 2022
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VP/Other Executive

The system itself is not difficult to use if somebody teaches us correctly and connects the dots for...

May 2022
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VP/Other Executive

Homecare Homebase doesn't put out many new features. When the vendor does put out new features, the...

May 2022
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VP/Other Executive

There just aren’t any fantastic solutions in this space. Homecare Homebase is on the better end of...

May 2022
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VP/Other Executive

Homecare Homebase’s development times are way slower than what the vendor promises. The vendor's...

May 2022
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VP/Other Executive

Homecare Homebase charges for every little thing. They try to turn any interface or new feature into...

May 2022
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VP/Other Executive

The vendor doesn’t do much training. We are on our own for that.

May 2022
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CEO/President

From a hospice perspective, the Homecare Homebase system meets our needs. Homecare Homebase...

May 2022
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CEO/President

A particular report has to be submitted quarterly to the National Hospice and Palliative Care...

May 2022
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VP/Other Executive

The product’s technology is not keeping up as we are moving fast with technology. Using Homecare...

May 2022
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VP/Other Executive

The product’s implementation was not good quality. It was quite hard. Homecare Homebase doesn’t do...

May 2022
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VP/Other Executive

The product is very expensive. When we bought it, the vendor told us we would have great...

May 2022
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VP/Other Executive

The vendor has a lousy support network. The people answering the phones don’t seem to know how to...

May 2022
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VP/Other Executive

We are doing a lot of acquisitions, and setting up new facilities requires a great deal of manpower...

May 2022
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VP/Other Executive

The product does not have a lot of upgrades that significantly improve functionality. When the...

May 2022
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VP/Other Executive

Integration with the product is a very manual and difficult process. It takes an extreme amount of...

May 2022
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VP/Other Executive

Homecare Homebase is the most expensive software I can imagine. We spend a significant amount of...

May 2022
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VP/Other Executive

The vendor is pretty good. They seem to know what they are doing. However, they aren't agile, and...

May 2022
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VP/Other Executive

They meet what is required, but they definitely don't put in more effort than what they feel that...

Apr 2022
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VP/Other Executive

They do make enhancements, they just aren't great at getting them all timely or educating the...

Apr 2022
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VP/Other Executive

As promoted, they do what they say. Once you get it set up, it's really up to us to maintain it and...

Apr 2022
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VP/Other Executive

Their clinician side is very user friendly. Their back office side, it's much more robust and so...

Apr 2022
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VP/Other Executive

There's always room for improvement on this. But, looking at the major audits that we had prior to...

Apr 2022
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VP/Other Executive

Homecare Homebase is a regulation, order driven, compliant friendly software that is on an...

Apr 2022
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VP/Other Executive

They struggle with their IDG interface, care plan management, and wound care documentation. They...

Apr 2022
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VP/Other Executive

Homecare Homebase, we have brought them a couple different vendors that we felt would be helpful...

Apr 2022
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VP/Other Executive

We gave them a list of items that needed to be addressed or looked at. It was promised we would get...

Apr 2022
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VP/Other Executive

We asked them to enhance something, and they wanted to charge us thousands of dollars to update...

Apr 2022
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Manager

The vendor will tell us their visions for software development. For the most part, they keep their...

Apr 2022
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Manager

The vendor has people in each of their client's organizations who are superusers. They are trained...

Apr 2022
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Manager

We receive our money's worth from the system. Everyone needs something different from it, and the...

Apr 2022
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Manager

The product works well. I sometimes put patient information into it after hours, and I don't have...

Apr 2022
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Manager

I like that the vendor keeps the product fresh and new by updating it regularly. The product keeps...

Apr 2022
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Manager

If something goes wrong, we can call the vendor and put in tickets. Homecare Homebase is very...

Apr 2022
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Manager

We have certain reports that are due every year. We can't run those reports ourselves, but we need...

Apr 2022
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Manager

The vendor trains us on best practices, and those trainings are usually free. However, if we get new...

Apr 2022
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Manager

I have worked with Homecare Homebase's products for a long time, and I have seen the vendor make a...

Apr 2022
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Manager

If the vendor can’t meet a deadline for a promise, they let us know and tell us when they can...

Apr 2022
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Manager

We are currently working on the interface. We had to buy an interface, and it doesn’t seem to be...

Mar 2022
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Manager

The system works. Right now, the vendor is busy with home health and regulatory updates, so they...

Mar 2022
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Manager

Right now, things are tough because everyone is hurting for staff. It seems like everything is...

Mar 2022
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Manager

I understand that the vendor has internal workings, but from an end-user standpoint, I don’t care...

Mar 2022
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Manager

It just seems like every time we pay for support, the vendor still wants us to do our own support....

Mar 2022
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Director

The Homecare Homebase system doesn't allow for specific models of pay to be implemented if the...

Feb 2022
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Director

Our client success manager is amazing. They are very empowered to help us as much as they can. They...

Feb 2022
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Director

Homecare Homebase has offered more trainings within the last few years than before. Trainings...

Feb 2022
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Director

First-level support issues are handled in a very timely manner or at least within a normal...

Feb 2022
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Manager

We needed more time in implementation and training. Once we went live, our window for being able to...

Feb 2022
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Manager

Even our most experienced users have had a lot of frustration with Homecare Homebase’s system. Our...

Feb 2022
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Manager

In the back office, the hospice system is difficult. It doesn’t flow as well as the home health...

Feb 2022
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Manager

The program is very robust and has a lot of flexibility. We can allow or disallow certain features...

Feb 2022
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Manager

Our nurses can see both hospice and home health patients on the same day, and that has been very...

Feb 2022
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Manager

If the vendor would make the functionality for the hospice system a little closer to the...

Feb 2022
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Manager

Homecare Homebase changed their customer service portal a while ago, and that has been an issue for...

Feb 2022
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Manager

We work very closely with our representative from Homecare Homebase. We have a recurring call with...

Feb 2022
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Manager

We like that we know where everything in the system is. One of our big issues with our old system...

Feb 2022
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Manager

When we bought the product years ago, we were promised a lot of things, but those things didn't work...

Feb 2022
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Manager

Sometimes, if the vendor comes across a workflow issue, they will open a ticket and tell us that...

Feb 2022
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Manager

The vendor's people are empowered to help us. If we need them to help us, then we can usually text...

Feb 2022
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Analyst/Coordinator

The ease of use for end users is terrible. We wouldn't buy the solution again. That goes for...

Feb 2022
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Analyst/Coordinator

There are some things that Homecare Homebase interfaces well with. Homecare Homebase doesn't go down...

Feb 2022
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Analyst/Coordinator

The people we have the most contact with at Homecare Homebase are their tier-one and tier-two...

Feb 2022
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Analyst/Coordinator

The Homecare Homebase product keeps us out of compliance with just about every compliance...

Feb 2022
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Analyst/Coordinator

Homecare Homebase went ahead and released a new feature for a patient-centered plan of care that was...

Feb 2022
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Analyst/Coordinator

Homecare Homebase's system is going to be the reason that someone dies if the medications aren't...

Feb 2022
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Analyst/Coordinator

There are so many glitches in the system and so many things that can go wrong. For example, with...

Feb 2022
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Analyst/Coordinator

Homecare Homebase loves to nickel-and-dime all the time for things that they shouldn't even be...

Feb 2022
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Analyst/Coordinator

Homecare Homebase has an online learning hub. They act like that is a super important thing. The hub...

Feb 2022
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Manager

There are a lot of things the vendor does release on time that work great, but a lot of that...

Feb 2022
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Manager

The cost of Homecare Homebase's software is too high and frequent. They try to charge us for...

Feb 2022
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Manager

With the training and upgrades to the system, the vendor briefly touches on what is being upgraded,...

Feb 2022
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Manager

The online learning hub the vendor provides is very costly, but we purchase it. It is a monthly...

Feb 2022
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Manager

Homecare Homebase changed some of the icons and things in the system to make the system look a bit...

Feb 2022
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Manager

I would share with the vendor that they are doing a really good job of maintaining the system as it...

Feb 2022
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Manager

From a single customer standpoint, we have to twist the vendor's arm every time we need help with...

Feb 2022
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CEO/President

We always have to give a disclaimer when we recommend the solution to others. The solution is very...

Feb 2022
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CEO/President

The vendor's initial implementation services were very poor. It has been years since our...

Feb 2022
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Manager

Homecare Homebase could improve some of their ancillary services that are required for Hospice....

Feb 2022
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Manager

Homecare Homebase interfaces with a lot of different vendors. There is a lot of automation there. We...

Feb 2022
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Manager

I probably would buy the solution again, but I would definitely look at other systems.

Feb 2022
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Manager

Homecare Homebase’s big-picture planning always sounds really promising and nice. I think that is...

Feb 2022
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CEO/President

The vendor's upgrades break things. We cannot trust the vendor's QA process. The regulatory things...

Feb 2022
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CEO/President

Historically, the solution's integration options have been a pro for us. None of the system's...

Feb 2022
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CEO/President

The vendor isn't proactive. They aren't even reactive. If they don't change things around their...

Feb 2022
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Director

Overall, the vendor is keeping promises, but resolving issues can take quite a bit of time,...

Feb 2022
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Director

The hospice product is improving as the vendor adds more functionality around their care center and...

Feb 2022
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Manager

Homecare Homebase is doing well with delivering new technology. They have stepped things up and made...

Feb 2022
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Manager

I would tell Homecare Homebase to continue to improve things on the solution's hospice side. We are...

Feb 2022
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Manager

Although the solution accommodates hospice care, Homecare Homebase is still really geared toward...

Jan 2022
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Manager

I like that the product is built for clinicians and Medicare billing. The visits guide users in the...

Jan 2022
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VP/Other Executive

We don't use the training from Homecare Homebase anymore. My team does all the training now. We use...

Dec 2021
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VP/Other Executive

We need Homecare Homebase to completely rebuild a bereavement module for hospice. It needs to be...

Dec 2021
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Director

We are in the process of evaluating another vendor’s product to replace some of our Homecare...

Dec 2021
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Director

The hospice system is workflow-driven, and that can be a very good thing unless there is no...

Dec 2021
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Director

Technology vendors tend to think highly of their products. In terms of patient care, it can be very...

Dec 2021
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COO

The vendor will hype something up, but when they give it to us, it won't be everything that they had...

Nov 2021
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COO

The vendor's phone and web support have improved a lot. They were pretty bad for a couple of years.

Nov 2021
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CEO/President

Homecare Homebase doesn't always work well for the hospice area, but that might just be because of...

Oct 2021
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CEO/President

Homecare Homebase is a very compliant program. That is one of the first things that jumped out at me...

Oct 2021
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Director

Hospice products are always hard because none of them are originally just developed for hospice....

Oct 2021
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Director

In terms of transitions of care, such as care handoffs, receiving referrals, and insurance coverage,...

Oct 2021
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Director

The workflow could use some work in terms of who gets access to what. We can separate things, but we...

Oct 2021
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Director

The vendor is sometimes slow to respond, but I know they are quite a large company. They get back to...

Oct 2021
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Director

I would like to see a little more ongoing training. The vendor could work a little harder on that. I...

Oct 2021
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Director

The vendor could be more proactive and could do more if they saw certain things coming. But it is...

Oct 2021
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Director

As far as outcomes go, the goals are pretty simple for hospice. The goal is for the patient to pass...

Oct 2021
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Director

Homecare Homebase shouldn't nickel-and-dime us for every little thing. Clients who have been with...

Sep 2021
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Director

Homecare Homebase is a bit detail oriented, but it has logical steps. The whole system is designed...

Sep 2021
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Director

Homecare Homebase interfaces with a product that is very important to us.

Sep 2021
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Director

Homecare Homebase provides support for us, but that support isn't always timely. During the COVID-19...

Sep 2021
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Director

The people who were involved in setting up the system didn't do a very good job. That isn't...

Sep 2021
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Analyst/Coordinator

The vendor is pretty proactive. They are ahead of the curve when it comes to the things that are...

Sep 2021
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Analyst/Coordinator

I would like the vendor to focus more on the suggestions and improvements that we submit to them....

Sep 2021
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Analyst/Coordinator

The vendor is trying to make improvements to the solution. They are also trying to focus on making...

Sep 2021
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VP/Other Executive

Homecare Homebase would have to do something drastic for us to change EMRs because we have made a...

Sep 2021
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VP/Other Executive

Homecare Homebase oversells the functionality of some of their products and add-ons, like Provider...

Sep 2021
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VP/Other Executive

The process of getting an agency implemented on the system is not the struggle. What I don’t like is...

Sep 2021
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VP/Other Executive

It is extremely cumbersome when Homecare Homebase has new products or updates coming out. We have a...

Sep 2021
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VP/Other Executive

The timing to get integrations set up with Homecare Homebase is extensive. It takes a really long...

Sep 2021
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VP/Other Executive

The workflow piece in the system is cumbersome. Users need to do multiple steps multiple times, and...

Sep 2021
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VP/Other Executive

The Homecare Homebase hospice system functions as it is intended to function, but for the cost of...

Sep 2021
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VP/Other Executive

We have support tickets that are open for months with Homecare Homebase. I actively track all our...

Sep 2021
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Director

I would buy Homecare Homebase again. I have seen other vendors out there, and I didn't particularly...

Aug 2021
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Director

Homecare Homebase generally keeps all of their promises, but we have had some issues with tickets we...

Aug 2021
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Director

If Homecare Homebase does some of the improvements for hospice that they say they are going to do,...

Aug 2021
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Director

I can pretty much find anything that I need in a report on Homecare Homebase. If I need to change a...

Aug 2021
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Director

Everything we want to integrate with Homecare Homebase is an extra fee, just to flip a switch. There...

Aug 2021
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Director

I don't call Homecare Homebase a lot anymore. I am pretty proficient. I have done the training. We...

Aug 2021
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Manager

In the vendor's other solutions, we can push one workflow and have it generate another workflow for...

Aug 2021
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Manager

The vendor doesn't have any training. They just provide an online learning hub that we can use. That...

Aug 2021
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CEO/President

The solution is lacking, and the vendor is still working on it. The product is not at the level that...

Aug 2021
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CEO/President

The solution's hospice billing is actually really nice. Overall, I think that the solution is...

Aug 2021
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Analyst/Coordinator

We are not sure whether the product will be part of our long-term plans. The vendor isn’t keeping...

Aug 2021
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Analyst/Coordinator

I am aware that Homecare Homebase's product is the best hospice software solution out there, but I...

Aug 2021
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Analyst/Coordinator

Homecare Homebase has a Tableau connection, but they charge us a certain amount for each user that...

Aug 2021
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Analyst/Coordinator

The software is available, but it is so complicated. If people don’t keep using the software once...

Aug 2021
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Analyst/Coordinator

I am aware of the reporting woes, but I am not sure what is going on. However, the system gets bills...

Aug 2021
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Analyst/Coordinator

One of the most frustrating things is getting a hold of Homecare Homebase's support. Homecare...

Aug 2021
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(0)
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Analyst/Coordinator

A lot of people around here print things out so that they can use things while they are doing...

Aug 2021
||
(0)
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Analyst/Coordinator

The medical director can just go in, view everything, and sign the notes. That just helps our...

Aug 2021
||
(0)
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Analyst/Coordinator

The tool has a couple of special features, such as interdisciplinary group meetings, and those seem...

Aug 2021
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Director

Homecare Homebase is great with regulatory compliance. The system ensures that we will pass a CMS review....

Aug 2021
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(0)
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Director

Homecare Homebase is a little complicated for the staff at times. There is a gap when the back user...

Aug 2021
||
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Director

After our initial implementation, we had to go back to Homecare Homebase about some things. They...

Aug 2021
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Director

At the time of implementation, the people that Homecare Homebase sent to teach us did not know the...

Aug 2021
||
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VP/Other Executive

Our satisfaction might go down in the next year. I don't know whether Homecare Homebase can keep up...

Aug 2021
||
(0)
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VP/Other Executive

A six-year-old kid could use the Homecare Homebase software. It is very simple to use. Even people...

Aug 2021
||
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VP/Other Executive

I would like it if the medical record number would be next to the patient's name. The biggest...

Aug 2021
||
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CEO/President

We had to staff up in order to use Homecare Homebase's system, and there are a lot of overhead...

Aug 2021
||
(0)
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COO

I had a better feeling for the vendor a few years ago, and then they got out of sync. Now, I feel...

Jul 2021
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(0)
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COO

The solution works exactly how Homecare Homebase says it works. Our nurses and our managers would...

Jul 2021
||
(0)
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Manager

Homecare Homebase's solution is phenomenal. It is expensive, but we get what we pay for. We have had...

Jul 2021
||
(0)
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Manager

Homecare Homebase’s key strength is their customer support. With their PointCare and Point On Call...

Jul 2021
||
(0)
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Manager

We have to know where we are going in Homecare Homebase; the layout doesn’t make things super easy...

Jul 2021
||
(0)
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Manager

Homecare Homebase's solution meets all our needs. Based on these last few months and the updates and...

Jul 2021
||
(0)
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Manager

It is great how customizable Homecare Homebase's software is. When we are setting it up with our...

Jul 2021
||
(0)
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Analyst/Coordinator

We have been really hoping for a little bit more work in the hospice module. Homecare Homebase has...

Jul 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase's hospice solution has come out with an inpatient unit documentation module in the...

Jul 2021
||
(0)
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Nurse

We don't need to reach out to support very often, but when we do, the process is a headache....

Jul 2021
||
(0)
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Nurse

Homecare Homebase's hospice product isn't as strong as the homecare product. The difference is...

Jul 2021
||
(0)
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Nurse

Overall, the Homecare Homebase product is great and very easy to use. The system works really well....

Jul 2021
||
(0)
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VP/Other Executive

We have a big wish list for the Hospice product. There are things that the vendor could really beef...

Jul 2021
||
(0)
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VP/Other Executive

We have to use both a tablet and a laptop or desktop because the system mimics home health. But when...

Jul 2021
||
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Director

I would rate Homecare Homebase’s support as slightly less than average. In general, we have to spend...

Jul 2021
||
(0)
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Director

Overall, the system helps drive compliance. It is built for a niche world, like the hospice world,...

Jul 2021
||
(0)
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Director

The people that work at Homecare Homebase are very good people, and they want to do a good job. They...

Jul 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase is dependent on users to notify them of issues, and then they respond to the...

Jul 2021
||
(0)
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Analyst/Coordinator

Since we have been on the Homecare Homebase system, we have seen improvements on our quality...

Jul 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase's software is the most expensive software that we looked at by far, and we pretty...

Jul 2021
||
(0)
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Analyst/Coordinator

We know we made the right decision by going with Homecare Homebase. It is just frustrating that the...

Jul 2021
||
(0)
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Analyst/Coordinator

During the training from Homecare Homebase, we could have one representative from the vendor who...

Jul 2021
||
(0)
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Analyst/Coordinator

Our Homecare Homebase implementation was not very organized. Hopefully things have gotten better...

Jul 2021
||
(0)
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Analyst/Coordinator

We have had problems because the system is written for a home health provider, not a hospice...

Jul 2021
||
(0)
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Analyst/Coordinator

The challenges we continue to see with Homecare Homebase are around the scheduling. We probably know...

Jul 2021
||
(0)
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VP/Other Executive

Typically, when we have a problem, it is widespread and is affecting multiple customers. There is a...

Jun 2021
||
(0)
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VP/Other Executive

Homecare Homebase nickel-and-dimes us now, and that is a recent change. Maybe the reason for that...

Jun 2021
||
(0)
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VP/Other Executive

We are starting to look at and consider other products, but I don’t know how serious we are yet. For...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase's resources are so constrained that we use our own people to do trainings. The...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase sold us on being compliant. They said the system would keep us in compliance with...

Jun 2021
||
(0)
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Analyst/Coordinator

We paid a lot of money for Homecare Homebase, so we continue to use it. Homecare Homebase tries to...

Jun 2021
||
(0)
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Analyst/Coordinator

Our implementation for Homecare Homebase consisted of each staff member getting a run-through of the...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase’s web support is awful. If we put in a ticket, it will just sit there. If we call...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase does not ever let us know what is coming. We are blindsided.

Jun 2021
||
(0)
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Analyst/Coordinator

When we need executives from the vendor, they are involved. We have had a lot of executive...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase is trying to make some changes in their support to try to make things a little...

Jun 2021
||
(0)
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Analyst/Coordinator

The product is still geared toward home health, but the vendor tried to sell us the hospice piece,...

Jun 2021
||
(0)
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Analyst/Coordinator

We continue to attempt to make Homecare Homebase better. There is just a lot of room for...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase has promised multiple things that we have not seen. There are a lot of empty...

Jun 2021
||
(0)
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Analyst/Coordinator

We are forced to stay with Homecare Homebase for a good amount of time, but I would not be surprised...

Jun 2021
||
(0)
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Director

Things with Homecare Homebase have gone very well. There are no major system issues or prolonged...

May 2021
||
(0)
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Director

In relation to COVID-19, Homecare Homebase introduced a feature for visit verification where the...

May 2021
||
(0)
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Director

For new releases, we get to participate in a webinar. That is okay. With Homecare Homebase,...

May 2021
||
(0)
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