Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Hospice on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Homecare Homebase (Hospice) Comments
Filtered view: All

KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Hospice on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Homecare Homebase does stay current with whatever government regulations are coming out for the...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The product isn't very user friendly for the hospice side. A lot of changes need to be made on the...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have been very pleased with Homecare Homebase. We have had to send in tickets, and the support...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Homecare Homebase provides good follow-up documentation prior to releases, and we have a process...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

HomeCare HomeBase produces modules for training that we can use if we purchase them. I would rate...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Homecare Homebase's support has been bad. Tickets aren't addressed for a really long time. The...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would definitely recommend Homecare Hombase, but others should be aware that they are struggling...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The training is not up to Homecare Homebase. The training is internal, and Homecare Homebase isn't...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The system has streamlined things and has promoted compliance.

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like the compliance factor of the records once things are done right in the system.

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reports in the system are weak. I have to run several reports to get the data that I need.

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We need more support post-implementation. We need a quicker response time. Homecare Homebase pushes...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We learned a lot from having Homecare Homebase’s EMR implemented first. The implementation for the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The things that the system asks for are sometimes silly. The system asks about the patient’s...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are different options for getting support. We can call in, or we can log a ticket through the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has great reports for wound care, falls, and medications. I can track wounds to see...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I have used the solution both out in the field and in the back office as a manager. Out in the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

As far as the back office goes, sometimes there are things that are not correct or the vendor does...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor really has done a lot for us to capture things that we are doing with COVID-19. We can...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When the vendor does training, their modules are so outdated. The modules show the way the computers...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of the charting is geared more toward home health. With home health, people try to show...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

In terms of ongoing training, Homecare Homebase has decent webinars, and the information is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

This solution's upgrades normally take a little longer than the vendor advertises. Sometimes, the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

This solution does a good job of supporting interoperability. Its interfaces are pretty robust. We...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's ongoing support is very responsive. Overall, the system is very stable. It has a strong...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have regular calls with the system administrator from Homecare Homebase. The vendor makes it a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With Homecare Homebase's everyday support, when something is wrong and we have to submit a ticket,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We struggled with the implementation. We had several trainers who were good and a couple of trainers...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has made some significant updates to the product recently to break the hospice side apart...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Homecare Homebase sends out webinars for ongoing training whenever they update their software. They...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has done a lot of work over the last few years to improve their documentation and system...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are interventions and goals in this system that don't make sense. One of our seasoned users...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a new customer service manager who is pretty engaged, but our tickets sometimes sit for...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

I look forward to the things that Homecare Homebase is promising for hospice. The vendor has hired a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

There are problems with the vendor's hospice services. The vendor knows this. There are many better...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

I do not receive the bill for this solution. I am not exactly sure how much we are charged every...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

The vendor's people seem very proactive. They want to help us. We have some really good folks...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Homecare Homebase is lacking in their hospice services. I have read a lot about this on their site...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would still like to see better customer support. There have been a lot of upticks, but the biggest...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We pay a lot of money for the system, and it seems that the vendor leaves things where the customer...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would tell others looking at the product to be prepared before the vendor arrives because they...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has done a great job of helping with our optimizations and being our support. If we keep...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor just went through a change, and it is a bit hard to judge them on their phone or web...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

The vendor has been irritating me lately. They changed their ticketing system. But with this...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

The system is high maintenance. I had to hire another person, and we spend three-fourths of our time...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

The vendor changed their model for the customer experience. I have one person who is an incident...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

The vendor has their road map. They have been upgrading and changing things. However, we were...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

There is another feature that we want in the system, but we are now hearing from our management that...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

The upgrades are hit or miss. On some upgrades, the vendor does a good job. But for the regular...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

We have spent a lot of money for me to attend the ongoing training sessions and learn the system....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

The vendor has done nothing to help us with all of the billables and service codes for telehealth. I...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During the COVID-19 pandemic, we have had a lot more telehealth visits for hospice, and a couple of...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor seems to be updating the hospice product, and that is a really good thing. We are happy...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor executives need to be more involved. When we have a huge issue, the executives ought to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Homebase Homecare didn’t follow through with the implementation of the software or the setup of the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We would buy Homecare Homebase's system again because when we looked at the system in terms of...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor doesn’t have any ongoing training. Their content is fairly brief, so we haven’t seen any...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor doesn’t have a standard platform for connectivity. There is a lot more interoperability...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

In the past, the product was easy to use. But over time, the product hasn’t evolved much on the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would like to see better response times from the vendor’s support people and clarity on...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would tell others looking at the product to review their strategy because the vendor is too busy...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Homecare Homebase is not the company they were years ago. They used to be smaller and more flexible....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has actually gotten better at upgrades. I haven’t noticed any problems standing out.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have looked at other products, and there is a different trigger point to determine whether or not...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

If we had to buy hospice software all over again, we would definitely go with the Homecare Homebase...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

The product is integrated. It was significantly enhanced, and that has helped us a lot in the last...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We didn’t have many problems with our implementation, but the vendor could still do better. The...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Homecare Homebase has some great goals for their technology, but the speed at which they deliver...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Since we have settled in with our current support person, we have been more comfortable with our...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Homecare Homebase really has been trying. Our account executive has regular meetings with me now....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The hospice product is a little bit behind the homecare product, but the vendor is doing a major...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF