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Commentary Summary
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User Commentary
Analyst/Coordinator
Homecare Homebase provides good follow-up documentation prior to releases, and we have a process...
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Analyst/Coordinator
HomeCare HomeBase produces modules for training that we can use if we purchase them. I would rate...
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Analyst/Coordinator
Homecare Homebase's support has been bad. Tickets aren't addressed for a really long time. The...
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Analyst/Coordinator
I would definitely recommend Homecare Hombase, but others should be aware that they are struggling...
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Director
The training is not up to Homecare Homebase. The training is internal, and Homecare Homebase isn't...
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Director
The system has streamlined things and has promoted compliance.
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Manager
I really like the compliance factor of the records once things are done right in the system.
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Manager
The reports in the system are weak. I have to run several reports to get the data that I need.
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Manager
We need more support post-implementation. We need a quicker response time. Homecare Homebase pushes...
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Manager
We learned a lot from having Homecare Homebase’s EMR implemented first. The implementation for the...
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Manager
The things that the system asks for are sometimes silly. The system asks about the patient’s...
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Director
There are different options for getting support. We can call in, or we can log a ticket through the...
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Director
The vendor has great reports for wound care, falls, and medications. I can track wounds to see...
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Director
I have used the solution both out in the field and in the back office as a manager. Out in the...
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Director
As far as the back office goes, sometimes there are things that are not correct or the vendor does...
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Director
The vendor really has done a lot for us to capture things that we are doing with COVID-19. We can...
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Director
When the vendor does training, their modules are so outdated. The modules show the way the computers...
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Director
A lot of the charting is geared more toward home health. With home health, people try to show...
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Nurse
In terms of ongoing training, Homecare Homebase has decent webinars, and the information is...
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Director
This solution's upgrades normally take a little longer than the vendor advertises. Sometimes, the...
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Director
This solution does a good job of supporting interoperability. Its interfaces are pretty robust. We...
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Director
The vendor's ongoing support is very responsive. Overall, the system is very stable. It has a strong...
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Analyst/Coordinator
We have regular calls with the system administrator from Homecare Homebase. The vendor makes it a...
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Analyst/Coordinator
With Homecare Homebase's everyday support, when something is wrong and we have to submit a ticket,...
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Nurse
We struggled with the implementation. We had several trainers who were good and a couple of trainers...
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Director
The vendor has made some significant updates to the product recently to break the hospice side apart...
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COO
Homecare Homebase sends out webinars for ongoing training whenever they update their software. They...
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Analyst/Coordinator
The vendor has done a lot of work over the last few years to improve their documentation and system...
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Analyst/Coordinator
There are interventions and goals in this system that don't make sense. One of our seasoned users...
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Analyst/Coordinator
We have a new customer service manager who is pretty engaged, but our tickets sometimes sit for...
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COO
I look forward to the things that Homecare Homebase is promising for hospice. The vendor has hired a...
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COO
There are problems with the vendor's hospice services. The vendor knows this. There are many better...
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COO
I do not receive the bill for this solution. I am not exactly sure how much we are charged every...
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COO
The vendor's people seem very proactive. They want to help us. We have some really good folks...
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COO
Homecare Homebase is lacking in their hospice services. I have read a lot about this on their site...
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Analyst/Coordinator
I would still like to see better customer support. There have been a lot of upticks, but the biggest...
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Analyst/Coordinator
We pay a lot of money for the system, and it seems that the vendor leaves things where the customer...
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Analyst/Coordinator
I would tell others looking at the product to be prepared before the vendor arrives because they...
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Analyst/Coordinator
The vendor has done a great job of helping with our optimizations and being our support. If we keep...
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Director
The vendor just went through a change, and it is a bit hard to judge them on their phone or web...
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The vendor has been irritating me lately. They changed their ticketing system. But with this...
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The system is high maintenance. I had to hire another person, and we spend three-fourths of our time...
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The vendor changed their model for the customer experience. I have one person who is an incident...
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The vendor has their road map. They have been upgrading and changing things. However, we were...
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There is another feature that we want in the system, but we are now hearing from our management that...
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The upgrades are hit or miss. On some upgrades, the vendor does a good job. But for the regular...
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We have spent a lot of money for me to attend the ongoing training sessions and learn the system....
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The vendor has done nothing to help us with all of the billables and service codes for telehealth. I...
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VP/Other Executive
During the COVID-19 pandemic, we have had a lot more telehealth visits for hospice, and a couple of...
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VP/Other Executive
The vendor seems to be updating the hospice product, and that is a really good thing. We are happy...
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VP/Other Executive
The vendor executives need to be more involved. When we have a huge issue, the executives ought to...
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CEO/President
Homebase Homecare didn’t follow through with the implementation of the software or the setup of the...
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CEO/President
We would buy Homecare Homebase's system again because when we looked at the system in terms of...
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CIO
The vendor doesn’t have any ongoing training. Their content is fairly brief, so we haven’t seen any...
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CIO
The vendor doesn’t have a standard platform for connectivity. There is a lot more interoperability...
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CIO
In the past, the product was easy to use. But over time, the product hasn’t evolved much on the...
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CIO
I would like to see better response times from the vendor’s support people and clarity on...
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CIO
I would tell others looking at the product to review their strategy because the vendor is too busy...
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VP/Other Executive
Homecare Homebase is not the company they were years ago. They used to be smaller and more flexible....
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VP/Other Executive
The vendor has actually gotten better at upgrades. I haven’t noticed any problems standing out.
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VP/Other Executive
We have looked at other products, and there is a different trigger point to determine whether or not...
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CFO
If we had to buy hospice software all over again, we would definitely go with the Homecare Homebase...
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CFO
The product is integrated. It was significantly enhanced, and that has helped us a lot in the last...
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CEO/President
We didn’t have many problems with our implementation, but the vendor could still do better. The...
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CEO/President
Homecare Homebase has some great goals for their technology, but the speed at which they deliver...
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CEO/President
Since we have settled in with our current support person, we have been more comfortable with our...
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CEO/President
Homecare Homebase really has been trying. Our account executive has regular meetings with me now....
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CEO/President
The hospice product is a little bit behind the homecare product, but the vendor is doing a major...
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Director
It has been an interesting journey with Homecare Homebase. They keep evolving, and we are constantly...
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Director
I would buy the product again. Homecare Homebase is still way ahead of anybody else in the market. I...
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Director
The vendor keeps their promises. They have been a little more transparent lately than they have been...
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Director
The vendor does nickel-and-dime us. They are really good about nickel-and-diming us for interfaces...
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Director
In terms of the effectiveness of implementation services, including for recent upgrades, the...
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