Homecare Homebase (Hospice)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
We have to really stay on top of things to understand what the system is telling us. We are still...
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The system itself is not difficult to use if somebody teaches us correctly and connects the dots for...
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Homecare Homebase doesn't put out many new features. When the vendor does put out new features, the...
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There just aren’t any fantastic solutions in this space. Homecare Homebase is on the better end of...
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Homecare Homebase’s development times are way slower than what the vendor promises. The vendor's...
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Homecare Homebase charges for every little thing. They try to turn any interface or new feature into...
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The vendor doesn’t do much training. We are on our own for that.
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From a hospice perspective, the Homecare Homebase system meets our needs. Homecare Homebase...
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A particular report has to be submitted quarterly to the National Hospice and Palliative Care...
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The product’s technology is not keeping up as we are moving fast with technology. Using Homecare...
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The product’s implementation was not good quality. It was quite hard. Homecare Homebase doesn’t do...
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The product is very expensive. When we bought it, the vendor told us we would have great...
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The vendor has a lousy support network. The people answering the phones don’t seem to know how to...
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We are doing a lot of acquisitions, and setting up new facilities requires a great deal of manpower...
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The product does not have a lot of upgrades that significantly improve functionality. When the...
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Integration with the product is a very manual and difficult process. It takes an extreme amount of...
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Homecare Homebase is the most expensive software I can imagine. We spend a significant amount of...
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The vendor is pretty good. They seem to know what they are doing. However, they aren't agile, and...
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They meet what is required, but they definitely don't put in more effort than what they feel that...
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They do make enhancements, they just aren't great at getting them all timely or educating the...
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As promoted, they do what they say. Once you get it set up, it's really up to us to maintain it and...
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Their clinician side is very user friendly. Their back office side, it's much more robust and so...
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There's always room for improvement on this. But, looking at the major audits that we had prior to...
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Homecare Homebase is a regulation, order driven, compliant friendly software that is on an...
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They struggle with their IDG interface, care plan management, and wound care documentation. They...
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Homecare Homebase, we have brought them a couple different vendors that we felt would be helpful...
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We gave them a list of items that needed to be addressed or looked at. It was promised we would get...
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We asked them to enhance something, and they wanted to charge us thousands of dollars to update...
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The vendor will tell us their visions for software development. For the most part, they keep their...
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The vendor has people in each of their client's organizations who are superusers. They are trained...
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We receive our money's worth from the system. Everyone needs something different from it, and the...
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The product works well. I sometimes put patient information into it after hours, and I don't have...
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I like that the vendor keeps the product fresh and new by updating it regularly. The product keeps...
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If something goes wrong, we can call the vendor and put in tickets. Homecare Homebase is very...
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We have certain reports that are due every year. We can't run those reports ourselves, but we need...
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The vendor trains us on best practices, and those trainings are usually free. However, if we get new...
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I have worked with Homecare Homebase's products for a long time, and I have seen the vendor make a...
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If the vendor can’t meet a deadline for a promise, they let us know and tell us when they can...
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We are currently working on the interface. We had to buy an interface, and it doesn’t seem to be...
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The system works. Right now, the vendor is busy with home health and regulatory updates, so they...
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Right now, things are tough because everyone is hurting for staff. It seems like everything is...
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I understand that the vendor has internal workings, but from an end-user standpoint, I don’t care...
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It just seems like every time we pay for support, the vendor still wants us to do our own support....
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The Homecare Homebase system doesn't allow for specific models of pay to be implemented if the...
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Our client success manager is amazing. They are very empowered to help us as much as they can. They...
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Homecare Homebase has offered more trainings within the last few years than before. Trainings...
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First-level support issues are handled in a very timely manner or at least within a normal...
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We needed more time in implementation and training. Once we went live, our window for being able to...
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Even our most experienced users have had a lot of frustration with Homecare Homebase’s system. Our...
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In the back office, the hospice system is difficult. It doesn’t flow as well as the home health...
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The program is very robust and has a lot of flexibility. We can allow or disallow certain features...
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Our nurses can see both hospice and home health patients on the same day, and that has been very...
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If the vendor would make the functionality for the hospice system a little closer to the...
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Homecare Homebase changed their customer service portal a while ago, and that has been an issue for...
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We work very closely with our representative from Homecare Homebase. We have a recurring call with...
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We like that we know where everything in the system is. One of our big issues with our old system...
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When we bought the product years ago, we were promised a lot of things, but those things didn't work...
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Sometimes, if the vendor comes across a workflow issue, they will open a ticket and tell us that...
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The vendor's people are empowered to help us. If we need them to help us, then we can usually text...
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The ease of use for end users is terrible. We wouldn't buy the solution again. That goes for...
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There are some things that Homecare Homebase interfaces well with. Homecare Homebase doesn't go down...
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The people we have the most contact with at Homecare Homebase are their tier-one and tier-two...
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The Homecare Homebase product keeps us out of compliance with just about every compliance...
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Homecare Homebase went ahead and released a new feature for a patient-centered plan of care that was...
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Homecare Homebase's system is going to be the reason that someone dies if the medications aren't...
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There are so many glitches in the system and so many things that can go wrong. For example, with...
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Homecare Homebase loves to nickel-and-dime all the time for things that they shouldn't even be...
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Homecare Homebase has an online learning hub. They act like that is a super important thing. The hub...
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There are a lot of things the vendor does release on time that work great, but a lot of that...
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The cost of Homecare Homebase's software is too high and frequent. They try to charge us for...
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With the training and upgrades to the system, the vendor briefly touches on what is being upgraded,...
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The online learning hub the vendor provides is very costly, but we purchase it. It is a monthly...
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Homecare Homebase changed some of the icons and things in the system to make the system look a bit...
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I would share with the vendor that they are doing a really good job of maintaining the system as it...
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From a single customer standpoint, we have to twist the vendor's arm every time we need help with...
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We always have to give a disclaimer when we recommend the solution to others. The solution is very...
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The vendor's initial implementation services were very poor. It has been years since our...
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Homecare Homebase could improve some of their ancillary services that are required for Hospice....
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Homecare Homebase interfaces with a lot of different vendors. There is a lot of automation there. We...
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I probably would buy the solution again, but I would definitely look at other systems.
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Homecare Homebase’s big-picture planning always sounds really promising and nice. I think that is...
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The vendor's upgrades break things. We cannot trust the vendor's QA process. The regulatory things...
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Historically, the solution's integration options have been a pro for us. None of the system's...
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The vendor isn't proactive. They aren't even reactive. If they don't change things around their...
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Overall, the vendor is keeping promises, but resolving issues can take quite a bit of time,...
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The hospice product is improving as the vendor adds more functionality around their care center and...
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Homecare Homebase is doing well with delivering new technology. They have stepped things up and made...
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I would tell Homecare Homebase to continue to improve things on the solution's hospice side. We are...
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Although the solution accommodates hospice care, Homecare Homebase is still really geared toward...
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I like that the product is built for clinicians and Medicare billing. The visits guide users in the...
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We don't use the training from Homecare Homebase anymore. My team does all the training now. We use...
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We need Homecare Homebase to completely rebuild a bereavement module for hospice. It needs to be...
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We are in the process of evaluating another vendor’s product to replace some of our Homecare...
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The hospice system is workflow-driven, and that can be a very good thing unless there is no...
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Technology vendors tend to think highly of their products. In terms of patient care, it can be very...
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The vendor will hype something up, but when they give it to us, it won't be everything that they had...
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The vendor's phone and web support have improved a lot. They were pretty bad for a couple of years.
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Homecare Homebase doesn't always work well for the hospice area, but that might just be because of...
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Homecare Homebase is a very compliant program. That is one of the first things that jumped out at me...
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Hospice products are always hard because none of them are originally just developed for hospice....
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In terms of transitions of care, such as care handoffs, receiving referrals, and insurance coverage,...
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The workflow could use some work in terms of who gets access to what. We can separate things, but we...
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The vendor is sometimes slow to respond, but I know they are quite a large company. They get back to...
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I would like to see a little more ongoing training. The vendor could work a little harder on that. I...
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The vendor could be more proactive and could do more if they saw certain things coming. But it is...
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As far as outcomes go, the goals are pretty simple for hospice. The goal is for the patient to pass...
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Homecare Homebase shouldn't nickel-and-dime us for every little thing. Clients who have been with...
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Homecare Homebase is a bit detail oriented, but it has logical steps. The whole system is designed...
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Homecare Homebase interfaces with a product that is very important to us.
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Homecare Homebase provides support for us, but that support isn't always timely. During the COVID-19...
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The people who were involved in setting up the system didn't do a very good job. That isn't...
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The vendor is pretty proactive. They are ahead of the curve when it comes to the things that are...
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I would like the vendor to focus more on the suggestions and improvements that we submit to them....
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The vendor is trying to make improvements to the solution. They are also trying to focus on making...
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Homecare Homebase would have to do something drastic for us to change EMRs because we have made a...
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Homecare Homebase oversells the functionality of some of their products and add-ons, like Provider...
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The process of getting an agency implemented on the system is not the struggle. What I don’t like is...
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It is extremely cumbersome when Homecare Homebase has new products or updates coming out. We have a...
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The timing to get integrations set up with Homecare Homebase is extensive. It takes a really long...
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The workflow piece in the system is cumbersome. Users need to do multiple steps multiple times, and...
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The Homecare Homebase hospice system functions as it is intended to function, but for the cost of...
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We have support tickets that are open for months with Homecare Homebase. I actively track all our...
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I would buy Homecare Homebase again. I have seen other vendors out there, and I didn't particularly...
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Homecare Homebase generally keeps all of their promises, but we have had some issues with tickets we...
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If Homecare Homebase does some of the improvements for hospice that they say they are going to do,...
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I can pretty much find anything that I need in a report on Homecare Homebase. If I need to change a...
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Everything we want to integrate with Homecare Homebase is an extra fee, just to flip a switch. There...
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I don't call Homecare Homebase a lot anymore. I am pretty proficient. I have done the training. We...
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In the vendor's other solutions, we can push one workflow and have it generate another workflow for...
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The vendor doesn't have any training. They just provide an online learning hub that we can use. That...
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The solution is lacking, and the vendor is still working on it. The product is not at the level that...
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The solution's hospice billing is actually really nice. Overall, I think that the solution is...
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We are not sure whether the product will be part of our long-term plans. The vendor isn’t keeping...
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I am aware that Homecare Homebase's product is the best hospice software solution out there, but I...
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Homecare Homebase has a Tableau connection, but they charge us a certain amount for each user that...
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The software is available, but it is so complicated. If people don’t keep using the software once...
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I am aware of the reporting woes, but I am not sure what is going on. However, the system gets bills...
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One of the most frustrating things is getting a hold of Homecare Homebase's support. Homecare...
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A lot of people around here print things out so that they can use things while they are doing...
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The medical director can just go in, view everything, and sign the notes. That just helps our...
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The tool has a couple of special features, such as interdisciplinary group meetings, and those seem...
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Homecare Homebase is great with regulatory compliance. The system ensures that we will pass a CMS review....
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Homecare Homebase is a little complicated for the staff at times. There is a gap when the back user...
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After our initial implementation, we had to go back to Homecare Homebase about some things. They...
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At the time of implementation, the people that Homecare Homebase sent to teach us did not know the...
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Our satisfaction might go down in the next year. I don't know whether Homecare Homebase can keep up...
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A six-year-old kid could use the Homecare Homebase software. It is very simple to use. Even people...
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I would like it if the medical record number would be next to the patient's name. The biggest...
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We had to staff up in order to use Homecare Homebase's system, and there are a lot of overhead...
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I had a better feeling for the vendor a few years ago, and then they got out of sync. Now, I feel...
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The solution works exactly how Homecare Homebase says it works. Our nurses and our managers would...
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Homecare Homebase's solution is phenomenal. It is expensive, but we get what we pay for. We have had...
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Homecare Homebase’s key strength is their customer support. With their PointCare and Point On Call...
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We have to know where we are going in Homecare Homebase; the layout doesn’t make things super easy...
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Homecare Homebase's solution meets all our needs. Based on these last few months and the updates and...
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It is great how customizable Homecare Homebase's software is. When we are setting it up with our...
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We have been really hoping for a little bit more work in the hospice module. Homecare Homebase has...
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Homecare Homebase's hospice solution has come out with an inpatient unit documentation module in the...
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We don't need to reach out to support very often, but when we do, the process is a headache....
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Homecare Homebase's hospice product isn't as strong as the homecare product. The difference is...
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Overall, the Homecare Homebase product is great and very easy to use. The system works really well....
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We have a big wish list for the Hospice product. There are things that the vendor could really beef...
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We have to use both a tablet and a laptop or desktop because the system mimics home health. But when...
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I would rate Homecare Homebase’s support as slightly less than average. In general, we have to spend...
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Overall, the system helps drive compliance. It is built for a niche world, like the hospice world,...
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The people that work at Homecare Homebase are very good people, and they want to do a good job. They...
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Homecare Homebase is dependent on users to notify them of issues, and then they respond to the...
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Since we have been on the Homecare Homebase system, we have seen improvements on our quality...
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Homecare Homebase's software is the most expensive software that we looked at by far, and we pretty...
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We know we made the right decision by going with Homecare Homebase. It is just frustrating that the...
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During the training from Homecare Homebase, we could have one representative from the vendor who...
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Our Homecare Homebase implementation was not very organized. Hopefully things have gotten better...
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We have had problems because the system is written for a home health provider, not a hospice...
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The challenges we continue to see with Homecare Homebase are around the scheduling. We probably know...
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Typically, when we have a problem, it is widespread and is affecting multiple customers. There is a...
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Homecare Homebase nickel-and-dimes us now, and that is a recent change. Maybe the reason for that...
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We are starting to look at and consider other products, but I don’t know how serious we are yet. For...
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Homecare Homebase's resources are so constrained that we use our own people to do trainings. The...
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Homecare Homebase sold us on being compliant. They said the system would keep us in compliance with...
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We paid a lot of money for Homecare Homebase, so we continue to use it. Homecare Homebase tries to...
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Our implementation for Homecare Homebase consisted of each staff member getting a run-through of the...
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Homecare Homebase’s web support is awful. If we put in a ticket, it will just sit there. If we call...
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Homecare Homebase does not ever let us know what is coming. We are blindsided.
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When we need executives from the vendor, they are involved. We have had a lot of executive...
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Homecare Homebase is trying to make some changes in their support to try to make things a little...
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The product is still geared toward home health, but the vendor tried to sell us the hospice piece,...
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We continue to attempt to make Homecare Homebase better. There is just a lot of room for...
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Homecare Homebase has promised multiple things that we have not seen. There are a lot of empty...
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We are forced to stay with Homecare Homebase for a good amount of time, but I would not be surprised...
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Things with Homecare Homebase have gone very well. There are no major system issues or prolonged...
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In relation to COVID-19, Homecare Homebase introduced a feature for visit verification where the...
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For new releases, we get to participate in a webinar. That is okay. With Homecare Homebase,...
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