Homecare Homebase (Hospice) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
Our account representative is awesome. Homecare Homebase doesn't really do ongoing training. We are...
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Operations, Product
Homecare Homebase is very convoluted and cumbersome to use. It is so deep. If we change one thing,...
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Product
The solution's ease of use is on par with other home health and hospice EHRs. It isn’t harder and it...
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Relationship
I have had a lot of conversations with the vendor, and I interact with a lot of lower-level people...
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Product
Interoperability is a pain point. We need APIs so that we have the ability to read and write to and...
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Operations
The vendor’s understanding of the needs of hospice agencies was fine, but it felt like they didn’t...
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Relationship
I don't work as much with the executives at Homecare Homebase as I do with another vendor, but that...
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Product
What we were using before was much better for the back office and not as user-friendly for the...
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Relationship, Operations
With regulatory changes, Homecare Homebase has been pretty responsive. They have webinars and...
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Loyalty, Value
If someone were considering Homecare Homebase, my advice would depend on their hospice setup and...
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Loyalty, Product
Homecare Homebase is in the process of revamping their app. I haven’t heard about any recent...
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Value
With Homecare Homebase, it seems like every time we want to do anything, there is a charge.
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Relationship
Homecare Homebase's staff could be more knowledgeable. Sometimes, when we ask the software vendor...
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Value
Homecare Homebase charges per fax, so they certainly love to charge us at any opportunity to...
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Operations
There is not a lot of ongoing training, and when it does happen, we are sometimes pigeonholed into...
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Product
There are additional workflows that can be a little extra confusing with hospice. Like anything, the...
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Relationship
There were some changes that impacted everyone, down to the customer. Some team members who were...
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Loyalty, Product
The HOPE regulation changes are really going to hit us from all sides. It won't happen initially,...
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Value
Homecare Homebase's solution is great, but there are some definite downfalls. The program is really...
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Value
The enhanced products required for CarePlus cost extra. We don't use them because we haven't found...
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Relationship, Operations
Especially on the hospice business side, there have been a lot of regulatory changes coming up with...
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Loyalty, Product
Homecare Homebase's system still has a lot of bugs. We still have to push a lot to get attention to...
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Relationship
Even though there are some negatives, I feel strongly that Homecare Homebase's solution is still a...
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Loyalty, Relationship
Overall, Homecare Homebase has been doing well. With the changes in Homecare Homebase's leadership,...
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Loyalty, Product
I will be interested to see when Homecare Homebase gets CarePlus ready for the large majority. Right...
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Relationship, Value
A few of the system's cons are that organizations almost need an FTE just to manage the system...
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Relationship
The vendor's tier-one customer support is fine, but it takes weeks to get a response from the...
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Relationship, Product
I would rate the Homecare Homebase system’s interoperability lower until they release custom work to...
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Loyalty
There is a pretty major upgrade coming in the next 12 months for Homecare Homebase's system, so that...
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Relationship, Operations
Homecare Homebase’s support is somewhat of a struggle. They are terrible at being proactive....
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Operations
For training, Homecare Homebase sort of gives us a document overview. Maybe they do a webinar, but...
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Product
It is hard to say what the outcomes are for Homecare Homebase's system. We are mainly with them for...
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Relationship
Homecare Homebase says they want customer feedback, but they make silly updates that make us feel...
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Operations, Product
When it comes to Homecare Homebase's release items, we wait a few years until everything is ironed...
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Value
Homecare Homebase doesn't necessarily nickel-and-dime us, but I try to avoid needing their help....
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Loyalty
The Homecare Homebase system’s functionality is fine. It has its pros. Homecare Homebase has a...
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Culture, Value
Homecare Homebase is pretty reasonable on their interface costs. They bill us if we need tier-two or...
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Loyalty, Product
The vendor definitely has room for improvement when it comes to the updates for the inpatient unit....
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Value
A lot of things make me not want to buy the product again. The request for us to open tickets is too...
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Operations
Homecare Homebase doesn't do anything on the upgrades, except throw the thing in, and then it is up...
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Loyalty
For a lot of the system, if it weren't for our own interventions and processes, we wouldn't be able...
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Relationship
We have historically had a higher satisfaction with the service being proactive. In reference to...
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Loyalty
We are seeing some competition that is making some strides. There has been a little more reluctance...
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Loyalty, Product
There are some parts of the product that are intuitive to a degree because there are some guardrails...
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Relationship
The vendor isn’t keeping promises in terms of keeping up with regulatory requirements. Sometimes...
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Culture, Value
Overall, the vendor avoids charging for every little thing, but there are some cases where there are...
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Relationship
Homecare Homebase's executive involvement is very good. The vendor is optimized and well-structured....
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Product, Value
The system is stable and agile. It has fewer issues than it used to, so it is now better able to...
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Operations
Homecare Homebase provided ideal situation training, but they didn't really address any exceptions....
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Relationship, Product
We have had a recent issue with Homecare Homebase in terms of eligibility. Somewhere along the line,...
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Relationship, Product
We generally report issues to Homecare Homebase long before they are willing to acknowledge that...
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Product
We would like an alert in Homecare Homebase to display discharges to let hospice providers know to...
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Relationship
We would like Homecare Homebase to focus on the quality of their product and to finish what they...
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Relationship
Homecare Homebase has a really big customer base, so they work with a lot of external vendors and...
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Operations
When Homecare Homebase rolls out new functionalities with updates, those are kind of big things. The...
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Relationship
With Homecare Homebase, it is a mixed bag on how fast they will get back to us with support. There...
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Loyalty, Relationship, Product
The biggest thing that Homecare Homebase does well is that they stay on top of regulatory changes...
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Culture
During the sales process for Homecare Homebase, there were some things that the vendor said their...
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Product
Notices of admission (NOAs) are generated in the back office, and when an NOA is generated, we have...
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Relationship
The Homecare Homebase system’s ease of use is fabulous. The support people could be better, but they...
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Relationship
Homecare Homebase keeps all their promises. There are significant delays on some of Homecare...
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Loyalty, Product
Most of the other organizations in our health system utilize another vendor’s EHR. Originally, we...
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Loyalty, Relationship
I would not buy Homecare Homebase's system again. Even though they are currently working on a new...
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Operations, Product
Our office users really like that Homecare Homebase's system is navigationally directive. It tells...
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Relationship, Operations
Homecare Homebase is much more proactive in their education than other vendors are.
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Relationship
We have a really good relationship with our account and incident managers, as well as some of our...
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Product
The quality and stability of the solution are good but not great. The solution is a little bit...
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Loyalty, Relationship
Homecare Homebase has been through a lot of changes in the past six months, and they have been...
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Relationship
We have found new contacts within Homecare Homebase's leadership team as things have shifted around....
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Culture, Value
Homecare Homebase nickel-and-dimes us to death. They like to charge for everything extra. In the...
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Value
I would like to see Homecare Homebase incorporate predictive analytics. Homecare Homebase would have...
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Product, Value
We do a lot of mergers and acquisitions, and I see a lot of other EMRs. I see a lot of people who...
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Product
The Homecare Homebase system should be smarter. I shouldn't have to answer all the questions if I...
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Culture, Operations
The function of Homecare Homebase is there, but when it was first set up, it was like buying a car...
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Relationship
Homecare Homebase gets answers straight back to us. Sometimes they can't do something and close a...
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Operations, Product, Value
Our end users feel like Homecare Homebase is cumbersome. To do one thing, we have to take multiple...
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Operations
Homecare Homebase doesn’t really do training. They have online stuff and things like that, but we...
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Loyalty, Product
Homecare Homebase is doing pretty well in terms of delivering new technology. They are trying. The...
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Culture, Value
I don't think Homecare Homebase's price is bad for what we get. There are worse prices, and I'm sure...
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Loyalty, Product
I can rattle off more things that are one to two years late with Homecare Homebase than I can the...
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Operations
Nobody does great with implementations. We took one of the annual releases recently and had a...
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Loyalty, Relationship
Some of the best things Homecare Homebase does are the benchmarks and metrics they provide on how we...
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Loyalty
I'm waiting to see how Homecare Homebase’s turnover turns out. If they lean in with some...
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Loyalty
Homecare Homebase keeps promising to upgrade to a new hospice platform called Project Mustang. It...
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Loyalty
We are exploring different interfaces or platforms for private duty and palliative care. However, we...
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Product
The biggest improvement that Homecare Homebase could make has to do with when we want to integrate...
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Relationship, Product
I like the ease of use and access of Homecare Homebase. We had used another EHR in the past, and...
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Loyalty, Product
There is a lot to do in the system, including some advancements. The system has lots of faults,...
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Culture, Relationship
Even before we had our current account executive, we had a different one. I have never had a bad...
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Product, Value
There is a cost to do integrations, but Homecare Homebase is willing to do integrations. Homecare...
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Relationship, Operations, Value
Homecare Homebase has had some staff turnover. They have been a little slower. But my account...
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Loyalty, Value
Homecare Homebase is part of our long-term plans. And if we had to make a choice, we would buy...
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Relationship, Product
Homecare Homebase could be stronger in their vision of the reports and how they actually comprise...
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Relationship
With Homecare Homebase, we submit a ticket through their website, wait for hours, and then end up...
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Relationship
Homecare Homebase needs to improve their communication about their updates. They communicate certain...
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Relationship
We have to try to prove that a problem is a problem and is important to us, but the vendor just...
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Product
Homecare Homebase's hospice tool works; it is an EMR, and there is complexity with that. But...
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Relationship
We do meet with Homecare Homebase on a regular basis to go over our overall business, but they are...
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Relationship
With normal development phases and the stuff Homecare Homebase says they are going to work on,...
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Relationship, Operations, Product
Homecare Homebase should improve the user experience for both the providers and the back-office...
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Loyalty
We moved to Homecare Homebase because we had a relationship with them, and we chose them so we could...
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Culture, Relationship
Homecare Homebase doesn't keep all of their promises. They have a replacement for their mobile...
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Loyalty
There is room for improvement in terms of Homecare Homebase meeting the full needs of hospice care,...
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Operations, Product
I don't know how or what has been testing the system upgrades, but in the last few upgrades, there...
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Loyalty, Product
Interoperability has gone well with Homecare Homebase. All of the various outside vendors that we...
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Relationship, Product
We have our own analytics team for some internal reporting because we don't always like the way...
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Relationship, Product
The hard part about post-acute is CMS changes things so quickly, and it is difficult to perfect...
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Relationship
Homecare Homebase doesn’t have a lot of people who we can call and talk with about palliative care....
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Relationship, Product
We have had trouble with the medications interfacing. Sometimes the medications don't cross over,...
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Relationship
The vendor is pretty good at support. If we have a problem, they are pretty prompt with our tickets...
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Loyalty, Product
I have used worse EHRs. This one is not that bad. I like it. There is some room for improvement. The...
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Product
There are some issues with the ease of use. Maybe that is because of the age of the staff. Hospice...
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Value
The vendor avoiding charging for every little thing has been a gripe. The home health side...
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Loyalty, Relationship, Product
Homecare Homebase is keeping up with the current regulations and the new regulations that are coming...
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Product
The user experience in Homecare Homebase is not intuitive, and we can’t do documentation remotely. I...
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Product
We have some issues with Homecare Homebase and incorporating different databases, and we want more...
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Product
We have frequent upgrades with Homecare Homebase, so our users have to go and download the new...
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Relationship, Value
We have seen much better engagement from Homecare Homebase recently.
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Loyalty, Relationship
We don't know what we don't know with Homecare Homebase, and we are always looking for more...
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Relationship, Product
When we first started with Homecare Homebase's system, it was very challenging, and things often...
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Loyalty, Product
We have a palliative program with Homecare Homebase, and it isn't working well at all. We looked at...
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Operations
We have a large staff, and trying to get training for all of them can sometimes be difficult. But I...
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Relationship, Product
We haven't had any unexpected downtime. Homecare Homebase has done updates after hours for us, and...
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Loyalty, Product
Homecare Homebase is working on an AI solution now, but it could be a while. So we are a little...
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Value
Homecare Homebase often tries to upcharge us, and we get told all the time that things are...
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Product
We get asked all the time about our experience with Homecare Homebase's hospice system as people are...
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Relationship
We go into a queue for support, and the support depends on how many people are ahead of us before it...
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Relationship
Homecare Homebase lacks proactive communication when something may go sideways. A lot of times, we...
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Product
Homecare Homebase has good, solid workflow processes, and the system has good dashboards and...
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Value
Homecare Homebase nickel-and-dimes us all day long. If there is a new gizmo that I want to add on, I...
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Relationship, Product
Unbilled revenue is a big issue for any service line. Homecare Homebase doesn’t have a way to...
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Product, Value
One huge change that Homecare Homebase made that has made an impact on the hospice line is moving...
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Loyalty
Unfortunately, Homecare Homebase is part of our long-term plans. The reliability of Homecare...
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Loyalty, Relationship
Homecare Homebase needs to be worrying about Epic. Epic is doing so much with their home health...
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Relationship, Product
We have had to do quite a few workarounds with Homecare Homebase. The issue gets back to quality...
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Loyalty, Relationship, Product
Homecare Homebase will stay up on the things that they have to stay up on, like the regulatory...
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