Homecare Homebase (Hospice)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Value
Every time we want to do some sort of integration, the vendor wants to charge us more. And when they...
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Operations
We are happy with our most recent upgrade. If there is a change that happens and we need to...
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Product
Our clinicians are not happy with the repetition that happens in the product; there are things that...
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Loyalty, Relationship
I know the vendor is working on things, and I know it takes time, but we wish that the things that...
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Culture, Loyalty, Relationship
A couple of years ago, our organization made a big push to get Homecare Homebase because it was made...
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Product, Value
Homecare Homebase's product is pretty stable. It has its issues here and there, but it is fairly...
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Operations
There are a lot of changes and issues that arise with implementations and enhancements with Homecare...
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Relationship
Homecare Homebase's support has drastically improved over the last little while. It used to be a...
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Relationship
We have a lot of contact with our CSM and our system administrator. However, our CSM always says...
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Culture
There are some things that we need to purchase that were not part of the original agreement, but...
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Relationship, Product
Homecare Homebase is very techy. We have to have an understanding of how the analytics are processed...
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Relationship, Product
I love Homecare Homebase. One thing that I really like about Homecare Homebase is that they are on...
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Loyalty, Product
Homecare Homebase has tried to integrate hospice into the homecare mentality because, in essence, we...
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Product
The vendor is beginning to update some of their things, but they are still very out of date. When we...
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Product
The biggest thing with interoperability and interfaces is that there is always a glitch somewhere. I...
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Relationship
The vendor's support team is limited by their knowledge of hospice overall. Their support system is...
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Loyalty, Product
The vendor has a lot of new technology they are implementing, hopefully by the end of 2024, that is...
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Product
We have definitely had a very positive experience with Homecare Homebase. There are going to be some...
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Relationship
The folks that we have on our client success team and the managers have been really great if we ever...
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Value
Homecare Homebase doesn’t nickel-and-dime. Especially with the size of our enterprise, if they give...
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Relationship, Operations
In some ways, the vendor is good at telling us about things, but in some ways, they are very...
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Product
I don't even think the vendor knows what to do with hospice. The functionality in the product is...
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Relationship
Sometimes when we have an issue and we put in a ticket for help desk assistance, there have been...
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Product
There could be improvements with the bereavement piece of the program. The issue has to do with the...
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Relationship
Some days I think I know more than the customer support people do. When we call, sometimes they know...
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Loyalty, Product
In Homecare Homebase's addendum console, when a negative answer is selected in the visits, the...
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Product
There is a lot of back-office functionality in Homecare Homebase that is kept away from our end...
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Product
Bereavement processes in Homecare Homebase's system are going pretty well. We are able to do the...
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Product
There are limitations to Homecare Homebase’s care planning piece for the patients. There is not a...
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Operations
We actually didn't pay for Homecare Homebase to train us because their training wasn't that helpful.
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Loyalty, Value
Homecare Homebase nickel-and-dimes us. We had to pay Homecare Homebase to integrate the system with...
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Loyalty, Value
We are integrated with our hospice pharmacy solution, so everything gets transmitted from one...
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Loyalty
Homecare Homebase is very easy to use. We make it meet our needs, so we tweak what we need. I am...
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Relationship
Homecare Homebase is a lot more reactive than proactive based on the feedback I get. However, they...
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Operations
In the testing phase, I learned a lot about Homecare Homebase. There were a lot of great one-on-one...
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Value
The biggest place where we see nickel-and-diming from Homecare Homebase is with all the integrations...
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Loyalty, Product
The product seems to have been designed for back-office use not clinical use. I think the vendor is...
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Operations
We worked on an integration with one of our health system partners. Homecare Homebase was the major...
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Relationship
Homecare Homebase's commitment to redesigning their product is what made me double down with them....
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Product
Homecare Homebase has been promising an improved platform for quite a while now, especially with...
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Relationship, Value
I appreciate our client success team. There are a couple of people on my client success team who...
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Product
The episodic nature makes things tricky with the care plans, but we can get the job done. The...
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Operations
The release notes from the vendor are handy, and the vendor does have deeper release notes on some...
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Product
The replicated database is pretty old technology. It is challenging, and we have issues with it at...
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Loyalty
The product doesn't support some of our service lines. We have a mobile PCP practice, so we go out...
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Relationship
The vendor’s support has gotten significantly better over the years. They have really focused on...
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Product
Some of the things that we need to do with hospice, like room and board, and a certain new demo are...
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Relationship
We get the runaround a lot with Homecare Homebase’s support.
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Relationship, Value
The product has an add-on fee to train on every little interface. That is really cumbersome. The...
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Product
Our biggest holdup with the product is that it still isn't fully bug free or supported to meet all...
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Relationship, Product
We struggle with the product's service line. The vendor offers a cool feature for patient-friendly...
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Relationship, Product
Homecare Homebase is behind the ball on new regulations that they knew have been coming down the...
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Product
Homecare Homebase’s reports can be cumbersome, and the vendor could streamline that.
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Product
We like the fact that there is a mobile Homecare Homebase mobile platform for clinicians in the...
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Loyalty, Product
Homecare Homebase is one of the best platforms that we have trialed or worked with, especially when...
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Relationship
We seem to have a lot of people from Homecare Homebase doing various things. Things would be cleaner...
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Product
For our inpatient module with Homecare Homebase, the technology is really cumbersome and has not...
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Relationship, Product
Homecare Homebase is a home health product that the vendor has attempted to make into a hospice...
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Operations
Homecare Homebase’s ongoing training is probably the same as the initial in terms of their notes for...
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Product
The ease of use of Homecare Homebase in terms of just clicking buttons is probably high. If I think...
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Product
There are some opportunities for improvement in terms of making some enhancements to the bereavement...
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Relationship
I prefer to work with agencies that utilize Homecare Homebase. Overall, the vendor does an...
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Relationship
The vendor's customer support team is really good. I trust them. They do well and are really good...
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Relationship, Product
Homecare Homebase, both as the mobile version for field clinicians and as the desktop version for...
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Product
We purchased the Homecare Homebase solution because we needed it to be stringent for regulations in...
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Product
We do not like the desktop side of the solution. We are very irked with Homecare Homebase about a...
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Relationship
Homecare Homebase is probably the best vendor in the space, but that doesn't mean they are very...
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Value
Homecare Homebase’s pricing structure is pretty clear, and the vendor does a solid job of delivering...
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Relationship
We are getting help with most of our issues through tech support, although we do have access to the...
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Operations
Homecare Homebase does an adequate job for our needs. The vendor provides updates and release notes,...
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Relationship
Homecare Homebase’s support is getting better because we have complained a lot. Homecare Homebase...
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Loyalty, Product
Integration is where we struggle. We have a couple of systems we would like to integrate, but the...
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Operations, Product
I would rate the ease of use a little low for somebody new coming in who has never seen Homecare...
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Product
Homecare Homebase is pretty good. It encompasses mostly everything we are looking for. There are...
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Relationship, Product, Value
Sometimes Homecare Homebase drives tangible outcomes, but there are other times when they make a...
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Loyalty, Product
The Homecare Homebase system has been more difficult for us to transition to because our...
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Relationship, Product
The pharmacy piece supporting the hospice piece works with the Epic system with no interaction with...
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Product
The product isn't really friendly when it comes to supporting transitions of care. It is very...
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Relationship, Operations
The vendor's integration team was pretty good, and the system's integration was smooth. That team is...
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Relationship
The vendor's technical support is disappointing. When I present a problem, nine times out of ten,...
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Relationship, Product
In a different product, when users log into their tablets, they are given a notification that an...
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Product
The product has hiccups, but we can get things done. That process is more onerous than it has to be....
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Relationship
The vendor's technical support needs to have continuity because we always have to go back and check...
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Relationship
I can meet with a team from the vendor, and that team is fantastic. The problem is that we can only...
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Value
Homecare Homebase seems to have a nonverbal pain scale, but it turns out that that is an extra...
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Product
Our experience with the system has been a mixed bag. The program itself isn't bad, but it depends on...
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Relationship
The support at Homecare Homebase doesn't seem to have any obligation to respond in any certain...
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Relationship, Operations, Product
Recently, the vendor added a medical kit functionality that isn't quite there. It is one thing that...
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Relationship
Homecare Homebase is trying to standardize the way all of their managers present information to all...
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Operations
The biggest issue that we have with Homecare Homebase right now is with their untested and released...
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Product
Homecare Homebase has a pretty robust analytics piece, but the weakness in it is that we can't...
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Product
One of Homecare Homebase's strong points is that they don't overcomplicate things. They didn't try...
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Product
I like the Pointcare app, which is what the field staff use; it is intuitive and easy to learn....
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Product
If we are getting a patient from homecare to hospice, then the product is pretty straightforward....
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Relationship
Homecare Homebase seemed to be overwhelmed with the Cerner shutdown. Cerner had a number of clients...
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Product
Homecare Homebase does not coordinate with our EMR, so we have to go into our EMR to put in...
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Product
The system does a good job of encompassing most of our hospice needs.
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Product, Value
It would be nice if the medications we ordered for everyone were automatically populated into every...
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Product
Homecare Homebase's inpatient module and interdisciplinary group management is very strong....
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Relationship
Homecare Homebase does a good job with client outreach. We have a system administrator who is...
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Loyalty
We do palliative care, and Homecare Homebase doesn’t have the certification we need to get full...
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Relationship
The vendor does well with most tickets, but there are quite a few tickets that take forever and that...
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Relationship
As soon as there is a global issue, Homecare Homebase sends announcements to users. Homecare...
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Relationship, Product
Every other customer I have talked to has had someone build out custom reports for their...
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Value
Homecare Homebase nickel-and-dimes us on everything. There are a lot of canned reports, but for a...
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Product
Homecare Homebase says they have great reports and that we can do different things. They said there...
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Loyalty, Product
Homecare Homebase uses First Databank as their medication database, and our previous EMR vendor did...
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Value
We have to pay for whatever technology the vendor is improving, so anytime Homecare Homebase...
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Loyalty, Product
There are a lot of weird little bugs and data things. For example, on the back end, the system will...
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Product
The clinical side is really good, especially in comparison to the product we used previously. The...
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Operations, Value
It is very easy to onboard new staff because Homecare Homebase has an online learning hub. Of...
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Product, Value
Our billing department has quite a few long-standing issues with Homecare Homebase, and one that...
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Loyalty, Product
Our biggest struggle specifically in hospice has been the care planning piece within Homecare...
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Product
There are some great automated features with regard to insurance eligibility checks that are...
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Operations, Value
There are a lot of different features available, but they are all at additional costs. Our original...
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Relationship
Whenever we need to submit tickets, we usually get a quick response. But there are certain times...
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Product
The referrals process seems harder in this solution than it does in Homecare Homebase’s home health...
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Operations
The training has been really good. The communication on any changes has been very clear and easy to...
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Product, Value
I like just how well Homecare Homebase is queued into the homecare model compared to other vendors...
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Loyalty
We are generally happy with Homecare Homebase, but the big question that we get is whether we are...
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Product
The product is big on wounds. We have to put in every wound separately. Everything has to be linked...
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Relationship
There is a lot of communication from Homecare Homebase to try to make downtime smoother for us, and...
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Product
The product gives us security and checks so things are not missed, but at the same time, it slows...
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Operations
We are always learning more about Homecare Homebase, but things have been slowgoing, and we have...
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Operations, Product
I think Homecare Homebase was developed with skilled nursing, physical therapy, or occupational...
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Relationship
If the vendor has a vision for the future, we are not aware of it. We have been using the same...
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Loyalty, Product
We do not love how Homecare Homebase does insurance coverage changes, and we do not love the new...
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Relationship
We have a system analyst from Homecare Homebase, and we have regular calls where we can ask...
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Product
We attempted to get the platform to integrate with our primary system, and they could not get it to...
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Product
Homecare Homebase is a whole-tiered system. It functions pretty well, and we rarely have to get a...
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Product
We have a problem with uploading information to Homecare Homebase. The address fields and all the...
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Product
We would like Homecare Homebase to streamline the workflow in their solution. There is also a lack...
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Product
In Homecare Homebase, the workflow prompts us from one point to the next. Everything is very laid...
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Operations
We would have liked more designated training per department during the go-live. We had information...
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Relationship
Homecare Homebase alerts us when they do upgrades. I see things that affect other departments but...
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Relationship, Relationship
Homecare Homebase is extremely proactive, and they are always looking to upgrade things and do...
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Relationship, Relationship
I have gotten in contact with the Homecare Homebase leadership, and they responded immediately and...
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Product, Product
The data that we can pull out of Homecare Homebase is really awesome, and it gives us a lot of...
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Product, Product
People miss the bereavement button in Homecare Homebase all the time, and then we get dinged in...
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Value, Value
Homecare Homebase offers a lot of interfaces, but they come with a big price tag.
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Relationship, Relationship
We have an internal person who is very familiar with Homecare Homebase. We hired them specifically...
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Relationship, Relationship
Homecare Homebase’s strength is that they have people who are in the industry every day and give...
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Loyalty, Loyalty, Product, Product
My suggestion to Homecare Homebase would be to focus more on the clinical side of things. The...
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Relationship, Relationship
We have had a really good experience with Homecare Homebase, and over the last year, we have had a...
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Relationship, Relationship, Product, Product
The vendor has made efforts to ease the number of clicks and improve the system's user friendliness....
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Operations, Operations
We had a bit of a hiccup during one of Homecare Homebase’s implementations, and we had never had a...
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Operations, Operations
I love that Homecare Homebase brings in clinicians in the background, and the vendor takes their...
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Product, Product
Integration with Homecare Homebase is completely seamless. Our pharmacy has an integration where...
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Product, Product
I like Homecare Homebase because they stay on top of what the technology should be from the bedside...
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Relationship, Relationship, Operations, Operations
We had an issue where we could not get new visits into the system, and it was a big deal, so we...
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Value, Value
Homecare Homebase is not cheap. The product is expensive. We have had to add another product on top...
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Loyalty, Product
Homecare Homebase needs to start codifying their data to make documentation easier. They should give...
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Loyalty
The vendor is working on new software that will resolve most of our issues with the product.
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Operations, Value
Homecare Homebase doesn’t provide training services unless we buy them. We have to train everybody...
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Product, Value
Homecare Homebase could improve our outcomes by putting things in place that would accelerate the...
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Relationship, Product
Homecare Homebase tends to get started on developing something in a particular area and then not...
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Relationship
It seems like sometimes Homecare Homebase has programming issues. The vendor has worked and is...
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Relationship, Operations
Homecare Homebase’s support staff has suffered since the COVID-19 pandemic. As with many...
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Culture, Value
I don't know whether Homecare Homebase necessarily nickel-and-dimes us, but there are charges for...
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Relationship, Product
The vendor’s releases of notes and things are pretty good.
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Product, Value
Homecare Homebase has interfaces to some third parties, and those always seem to be costly.
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Relationship
We seldom have issues. Whenever we have a little glitch, the vendor's response time is quick, and...
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Relationship, Product
We haven't had huge issues with the hospice portion of the product, but some of our issues have not...
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Operations, Product
For nurses, computers are not their first training. They are trained on how to take care of patients...
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Loyalty
We have high hopes for Homecare Homebase in the future.
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Loyalty, Product
Homecare Homebase could deliver new technology much earlier. An example is the provider link....
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Loyalty, Product
We are struggling with the system's care plans. We want to figure out whether we want to merge them...
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Loyalty
Homecare Homebase is planning to do some care plan improvements for the product. Those improvements...
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Product, Value
The product’s integration is dissatisfying. We have to pay for the same thing multiple times, and...
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Operations, Product
The system is great. The strength is that the vendor can spin up the system pretty fast. Onboarding...
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Product
The hospice system has fewer plug-ins to the solution than the vendor’s home health product. Less...
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Operations
We do a lot of our own ongoing training. Homecare Homebase provides details when they do upgrades...
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Loyalty
There are a couple of consoles that we feel are not where they need to be with ease of use on the...
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Product
Homecare Homebase is a robust system that is very up-to-date with all of the compliance and...
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Product
We have users who have expressed a desire for some enhancements to Homecare Homebase’s bereavement...
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Relationship
To me, a vendor keeping all promises would encompass absolutely everything, meaning that all...
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Product
We have had a little trouble with the last few upgrades. I feel like Homecare Homebase hasn’t done...
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Relationship, Operations
We have regular meetings with our incident manager and system administrator. They let us know ahead...
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Relationship
We would be more satisfied if we had a little more ability to fix our problems. There are certain...
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Relationship, Product
The only suggestion I have for Homecare Homebase is to make alerts and error messages more reader...
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Product
I like that I can run a report out of the system for everything when it comes to the back office and...
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Relationship, Product
Homecare Homebase is not as strong on the hospice side. I would like to see the finance reporting...
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Product
I like the Homecare Homebase equipment for nurses. Nurses are able to document what they need to,...
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Loyalty
The product’s functionality is getting worse. Homecare Homebase will roll out a brand-new...
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Relationship, Product
At least with our previous vendor, we could add our name to a list or something when there was a...
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Loyalty, Operations
We would only recommend the Homecare Homebase product if a peer were going to get someone else to...
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Loyalty
Our satisfaction with Homecare Homebase is certainly not going to go up; we are scared it is going...
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Relationship
Homecare Homebase makes promises in relation to the product being better quality and making their QA...
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Loyalty
The vendor is moving toward huge levels of manipulation in the patient care plan in the field with...
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Product
We have had problems transitioning patients from home health to hospice. Homecare Homebase made...
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Operations
Homecare Homebase caused us to miss many submissions because they built their system incorrectly...
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Loyalty
I am convinced that Homecare Homebase has killed someone because they sent the wrong medication...
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Relationship
The vendor broke all of their promises to keep us in compliance. They told us bald-faced lies.
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Culture
Every time the vendor had some flashy new thing to give us, we would turn it on and find that it was...
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Operations
The first people that we worked with from Homecare Homebase were very empowered. However, about...
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Product
Homecare Homebase makes integrating with systems difficult. It is especially tough to integrate with...
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Relationship, Product
There are some items in the hospice arena that Homecare Homebase doesn’t have a product for. The...
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Loyalty
Homecare Homebase seems like a homecare software that was modified to meet hospice needs, and it...
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Product
There is no scheduling functionality in the system. We have several reports that we run every night...
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Operations, Product
We did an upgrade where we tried to enable a new module. That upgrade went so poorly that the vendor...
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Product
I know that we are getting bills out there, and there are a lot of things happening with the system...
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Relationship
Homecare Homebase’s support team doesn’t do anything for us. I don’t even log tickets because the...
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Product
Homecare Homebase is not a great fit for hospice organizations. I get the feeling that it has more...
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Product
Something Homecare Homebase does quite well with is the scheduling component in one of the...
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Product
I would recommend Homecare Homebase because even though we have had a lot of frustrations in our...
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Value
Homecare Homebase nickel-and-dimes us to death, and the product functionality does not meet our...
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