Homecare Homebase (Hospice) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
We had some trouble getting changes made in Homecare Homebase, so the communication could have been...
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Product
Homecare Homebase is definitely more built for home care and not hospice, but the vendor has adapted...
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Loyalty, Relationship, Operations, Product
Homecare Homebase is really trying on their documentation, and they have been doing some webinars,...
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Loyalty, Operations, Product
Some of the workflows utilized in the system, especially in the hospice world, could be a lot...
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Relationship
Homecare Homebase’s support has been getting worse. Their Customer Experience Portal is really good...
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Operations
Homecare Homebase has done a better job on their training videos than other vendors. The web support...
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Value
The only thing Homecare Homebase's system integrates with is their preferred partners' systems, and...
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Value
Homecare Homebase is so expensive. I just don't know how they get away with charging us so much...
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Relationship, Product
Homecare Homebase could modify how they do things and upgrade the software to keep up with...
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Relationship, Operations
The vendor's support is very slow. I would like to see faster service. Homecare Homebase is an...
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Product
There are just a few areas specific to hospice and other services that we provide that home health...
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Relationship
Homecare Homebase has not been forthcoming about some of the recent things that have been a problem....
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Relationship, Product
Homecare Homebase has the ability to integrate with a lot of good partners. That allows us to...
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Value
Homecare Homebase is an expensive product, and there have been a few concerns with the quality of...
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Relationship, Operations
There are some areas in Homecare Homebase that definitely work as promoted, but there are some areas...
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Operations
Homecare Homebase does a good job with training. They also have a big repository on their online...
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Product
Homecare Homebase checks all the boxes. They can always do things better, but all the main...
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Loyalty, Product
Homecare Homebase is trying to provide functionality that meets our needs, but sometimes this takes...
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Culture, Relationship, Product
Homecare Homebase has integrated a lot of new features in the system that they promised they would...
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Loyalty, Relationship
The vendor very rarely keeps development timelines. The timeline is extremely delayed for the new...
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Operations, Product
With some of the regulatory stuff, the vendor keeps development timelines, but the system lacks the...
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Relationship
We have really good direct team members. A couple of them are phenomenal. If it weren't for their...
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Relationship
Most of the support people do not understand the hospice functionality in their own system. They...
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Loyalty, Product
The system is a home health software with hospice merged into it. And the functionality is very home...
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Product
We have experienced a few pain points and hiccups with the system. We haven't converted over to the...
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Loyalty, Product
The new online learning hub that the vendor rolled out is working pretty well for some of our new...
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Relationship
A lot of the time, customers have to be the ones to alert the vendor to problems. I would like the...
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Product
We still have issues with inpatient unit documentation in Homecare Homebase. When there are...
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Relationship
Homecare Homebase keeps all of their promises. Sometimes their time frames are a little longer than...
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Relationship
We use Homecare Homebase's customer experience portal for quite a few things. The vendor has a lot...
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Loyalty
Homecare Homebase is in the process of making the product easier to use. They are hopefully coming...
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Product
Homecare Homebase is a home software with hospice merged into it, and the functionality, of course,...
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Loyalty, Relationship
I have been hearing that we will be getting a new platform for years, and now it is finally just...
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Relationship, Product
We have been having a major issue between hospice and Homecare Homebase. It has been several years,...
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Relationship
When Homecare Homebase has releases or upgrades, they are not responsive, even when we have overall...
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Loyalty, Relationship
Most of the people at Homecare Homebase do not understand hospice functionality in their own system,...
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Product, Value
Homecare Homebase does a good job at supporting all of the endeavors we have around providing good...
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Relationship
Every Homecare Homebase client has a support team. We have different support team members, and they...
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Product
Just like with any program, there is room for improvement on various items, like user functionality,...
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Relationship
Homecare Homebase has added a couple of helpful support features. Their ticketing system has gotten...
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Operations
Training is probably one area that I feel could use a lot more support inside of the vendor's...
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Relationship, Product
I like to compare Homecare Homebase to Epic. Epic has a big, complicated program with a lot of...
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Relationship, Product
Homecare Homebase tries to stay ahead of what is going on in the healthcare industry, and they try...
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Loyalty, Relationship, Operations
Homecare Homebase is fine for our high-end users, like people who are wearing multiple hats and who...
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Value
Homecare Homebase’s charge structure is fair. I don't necessarily feel like we get nickel-and-dimed...
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Product
Homecare Homebase is definitely better than average programs, and I’m pretty satisfied in terms of...
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Loyalty, Product, Value
Over the years, as Homecare Homebase has made changes inside their system on how they do product...
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Relationship, Operations
Homecare Homebase has gotten much better with their communication. They have also become more aware...
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Value
The system lacks integration, and it is hard for us to see patients' journeys in it. I think that is...
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Product
I like that the product is an intuitive, patient-centered care planning solution and that the...
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Value
Homecare Homebase does not avoid charging for every little thing. That pertains to integrations and...
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Relationship
Homecare Homebase’s support is improving and has gotten better over time.
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Loyalty, Product
Homecare Homebase’s inpatient hospice system needs to be very much worked on. It is very much a...
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Relationship
We have been with Homecare Homebase for several years, and for the most part, it has been a pretty...
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Product
Every agency is going to do things a little differently. Homecare Homebase has models that they...
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Culture, Value
The vendor changed their licensing model for analytics so that we had a few folks designated as site...
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Relationship
We have regular calls with the incident manager and with our system admin, but they are nothing more...
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Product
Homecare Homebase hasn’t really brought anything to the table that we have thought we needed or that...
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Loyalty, Operations, Product
The product is pretty easy to use, and one of the things that I liked about it when we selected it...
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Product
The analytics and the reporting within the product are very good. We can see into pretty much every...
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Culture
Homecare Homebase has a habit of releasing new things before they fix the old things. We would...
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Relationship
Homecare Homebase has a structure with an incident manager who is the go-to person for escalating...
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Relationship
The people who work in Homecare Homebase’s support department are very good and very well...
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Culture, Relationship, Operations
The general structure of how Homecare Homebase does their client meetings has changed. This probably...
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Operations
Our initial training was very good, but Homecare Homebase needs to test their products and features...
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Product
I would like to see Homecare Homebase support the software better than they do. For example, we have...
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Product
Homecare Homebase is a workflow-based system that has tasks that are timed. For instance, any given...
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Relationship
With Homecare Homebase’s support, things either get handled really quickly and we are very happy, or...
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Loyalty, Relationship, Product
When CMS came out with a requirement for hospice for the EOB addendum, most of the systems we looked...
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Culture
When we signed up with Homecare Homebase, they said the software could do several things, but it...
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Loyalty, Product, Value
There just isn't enough data on some of the standard reporting in Homecare Homebase's system, so we...
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Relationship
I would like to see Homecare Homebase be a little more engaged with the end user. Typically, we only...
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Value
Homecare Homebase is flexible and negotiates better rates on the front end, but they do...
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Loyalty
Homecare Homebase has private duty and palliative care service lines technically, but we are not...
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Relationship
There are usually bugs when we do upgrades in Homecare Homebase's system. Once the vendor recognizes...
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Relationship
Most of the tickets that we open with Homecare Homebase are processed in a pretty timely manner. We...
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Loyalty
Homecare Homebase is working on the rebuild of their mobile application, and if it turns out the way...
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Loyalty, Product
Homecare Homebase is always fixing little things here and there, but things are always breaking. The...
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Relationship, Operations
I never have trouble with training. If we have questions on how to use something, Homecare Homebase...
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Relationship
Homecare Homebase has different departments that handle different questions. Sometimes we are not...
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Product
Homecare Homebase is very clean, and they have a ton of canned reports. In my role, a lot of times...
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Operations, Product
I think it definitely takes time for people to really learn the Homecare Homebase system. But once...
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Value
I feel like Homecare Homebase charges me for every little thing. The cost of the setup was big, and...
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Loyalty, Relationship
I don't know whether Homecare Homebase is going to improve enough to make my overall satisfaction go...
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Product
If I could make design changes for Homecare Homebase's system, there would be a lot more ease in...
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Operations
We have had some really good and some really bad implementations with Homecare Homebase recently....
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Relationship, Product
Some really good hospice features have been implemented recently. The new medication kit is pretty...
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Relationship
I would like Homecare Homebase to be able to get things done. When we talk to the people involved...
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Value
Homecare Homebase definitely charges what they can. We tried to pilot an interface with a...
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Loyalty, Product
Homecare Homebase is focusing on new developments on the hospice side. They are in the process of...
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Product
I like that Homecare Homebase Hospice is regulation driven and always ahead of us regarding upcoming...
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Relationship
For our organization, Homecare Homebase is very easy to deal with, very, responsive, and helpful....
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Culture, Value
Homecare Homebase charges for everything outside of the scope of what was in the initial agreement.
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Product
Homecare Homebase is a good home health platform, but the problem is just that the vendor is trying...
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Relationship
We would like Homecare Homebase to have some knowledgeable support staff. Our staff should not know...
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Relationship
Homecare Homebase just doesn't seem to be designed for hospice. It is definitely designed for home...
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Product
Homecare Homebase is good software that is up-to-date with regulatory requirements. It will get the...
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Culture
Maybe we perceive certain statements, projections, or sales pitches as promises, but our issue is...
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Loyalty, Value
I would tell a peer thinking about adopting Homecare Homebase that I know it is expensive, but once...
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Loyalty, Product
I am very dissatisfied with Homecare Homebase because their homecare and hospice platforms are...
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Product
The system's reports have to be more robust. They don't give us enough actionable data. The vendor's...
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Relationship
Homecare Homebase has different divisions that don't talk to each other, so we can get an executive...
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Relationship
Homecare Homebase works well, and the vendor has people who know how it works. Our Homecare Homebase...
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Product
The system itself is customizable, and I appreciate that. Also, the reports have all of the data...
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Product, Value
Homecare Homebase is easy to use. One thing that is very important to me is the system's workflows....
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Loyalty, Product
Homecare Homebase is restrictive. The mobile application is an Android-only piece. And there is no...
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Culture
Homecare Homebase doesn’t keep all their promises in terms of the selling points of the robust...
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Operations
Homecare Homebase is not something that somebody can sit down and just use. They have to go through...
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Loyalty, Operations, Product
Our last system was hard for the providers and easy for the employees. When we switched to Homecare...
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Culture
I think the vendor was sold. Everything we have chosen since I started is no longer owned by the...
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Product, Value
These kinds of systems are all too expensive. It would help if Homecare Homebase were integrated...
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Relationship
From a strict Medicare and financial revenue cycle needs standpoint, Homecare Homebase supports us...
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Loyalty
Given that we are in the hospice business and that Homecare Homebase is one of the more prevalent...
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Operations
We are largely self-supported in respect to training for Homecare Homebase.
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Relationship, Product
I wouldn't say there is a chronic problem with Homecare Homebase not keeping promises. They have had...
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Loyalty, Product
We haven't heard nearly as many complaints about some of Homecare Homebase's workflow pieces and...
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Relationship
Overall, our relationship with Homecare Homebase has been positive. I think there has been some...
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Relationship
In terms of our relationship with the vendor's product team, we have a lot of sessions with them to...
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Operations
The training that Homecare Homebase provides in terms of their learning center is fairly robust.
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Product
The application for the system that our clinicians use on their tablets to do documentation at home...
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Relationship
We have an account manager for Homecare Homebase, and we know who to go to when we have issues.
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Loyalty
Homecare Homebase is going in the right direction. They aren't great at rollouts and new...
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Operations, Product
We wish that we didn't always have to integrate things with Homecare Homebase and that there were...
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Product
I wish Homecare Homebase had predictive analytics for hospice built into it. The vendor has missed...
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Relationship
Homecare Homebase could help us with changes in the hospice landscape. There is a lot going on in...
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Relationship
Homecare Homebase is always reaching out to us about regulation changes. That is helpful and good,...
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Relationship, Value
We have a good relationship with Homecare Homebase, and I think they are very solid. They are on the...
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Loyalty, Product
Homecare Homebase could use more robust specialty sections. I know that the vendor is working on...
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Operations
When we get a release from Homecare Homebase, our staff breaks things down and provides education....
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Culture, Operations
The care plans in the system are pretty challenging. When Homecare Homebase sold us the product,...
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Operations
I recommend Homecare Homebase, but I would have a long conversation with a potential customer about...
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Product
We use Homecare Homebase for documentation, reports, and lots of things. We can modify our...
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Operations
I would like to see Homecare Homebase’s education and videos be accessible to all users. That would...
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Product
We would love to know whether there is a better system out there for patient referral management and...
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Product
I don't have a lot of good things to say about the product. It meets our needs. The vendor's...
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Value
The vendor nickel-and-dimes us for every single thing, but that is normal for the industry right...
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Product
Homecare Homebase is integrated with another one of our solutions and can send information to it. As...
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Relationship
From Homecare Homebase, we would like to see fewer bugs in the system. The vendor's support could...
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Product
We purchased the product because we needed something that was strict, hardcoded, and stringent. The...
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Loyalty, Product
We like the reports within the products, especially the analytical reports. At any minute, I can go...
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Relationship
The vendor is always asking about issues. Their support team is great. We can get ahold of them even...
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Product
The documentation side that the clinical staff uses at the point of care could be improved.
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Relationship, Product
In general, I would tell others that the system has more of a homecare focus than a hospice focus....
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Loyalty, Product
The vendor is in the process of revamping their app. That will be a large development. There are...
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Loyalty
Homecare Homebase is currently on Android tablets, and I would like to see the solution move away...
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Product, Value
I like the analytics in Homecare Homebase because we are able to get numerous reports, predictive...
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Product
The staff seem to like Homecare Homebase, and getting medical records and putting in notes is easy....
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Loyalty
We decided to go with Homecare Homebase because they were able to make the enhancements that we wanted....
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Product
The system has the versatility and ability to document information in the office and in the field,...
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Operations, Product
Homecare Homebase has developed a patient-centered plan that my organization hasn’t adopted yet...
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Value
I requested certain data changes from Homecare Homebase that were doable on the front end but would...
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Relationship
Homecare Homebase’s customer support is pretty top notch. The vendor tries to understand and resolve...
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Loyalty, Relationship
Overall, our satisfaction is very good. There are very few things I'm disappointed in, but...
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Product
From what I have seen on my team's end, Homecare Homebase meets the full needs of hospice pretty...
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Value
For the most part, the vendor avoids charging for every little thing. In some areas, they charge for...
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Relationship
Because Homecare Homebase has a larger platform, it is harder for them to adhere to things and try...
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Relationship, Product
Anything that we have wanted to do in the past couple of years has been on hold, or the vendor has...
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Culture, Loyalty, Product
We have DME, but the way that things are set up for that in Homecare Homebase could be different. We...
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Product
From the hospice perspective specifically, when we moved over to Homecare Homebase, we realized that...
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Product
The product works well for hospice overall. We do have occasional issues with interactions with the...
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Product
We like the ease of use for the front-end clinicians, and then all of the back end and analytics...
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Relationship, Product
Homecare Homebase has continually missed some reporting deadlines, but they have made some progress...
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Culture, Operations
Homecare Homebase is pretty straightforward, and sometimes, the vendor lets us do trials for certain...
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Relationship
We have regular meetings with our incident manager, and I feel like that person is very attentive....
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Relationship
The vendor has room for improvement when it comes to meeting our needs. I feel like our staff...
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Product
There could definitely be more upgrades for the mobile version of Homecare Homebase because that...
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Value
We feel like the vendor's prices are always high. I wouldn't say that Homecare Homebase charges for...
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