Homecare Homebase (Hospice) Comments

 

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Current Time Inside Cache Tag Helper: 11/25/2020 3:26:29 PM and Model.EvProductId = 219981

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User Commentary

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Manager

Implementation and Training

We learned a lot from having Homecare Homebase’s EMR implemented first. The implementation for the...

Nov 2020
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Manager

Technology

The things that the system asks for are sometimes silly. The system asks about the patient’s...

Nov 2020
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Director

Service and Support

There are different options for getting support. We can call in, or we can log a ticket through the...

Nov 2020
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Director

Functionality and Upgrades

The vendor has great reports for wound care, falls, and medications. I can track wounds to see...

Nov 2020
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Director

Other Observations & Comments

I have used the solution both out in the field and in the back office as a manager. Out in the...

Nov 2020
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Director

Functionality and Upgrades

As far as the back office goes, sometimes there are things that are not correct or the vendor does...

Nov 2020
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Director

Service and Support

The vendor really has done a lot for us to capture things that we are doing with COVID-19. We can...

Nov 2020
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Director

Functionality and Upgrades

When the vendor does training, their modules are so outdated. The modules show the way the computers...

Nov 2020
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Director

Functionality and Upgrades

A lot of the charting is geared more toward home health. With home health, people try to show...

Nov 2020
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Nurse

Implementation and Training

In terms of ongoing training, Homecare Homebase has decent webinars, and the information is...

Nov 2020
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Director

Implementation and Training

This solution's upgrades normally take a little longer than the vendor advertises. Sometimes, the...

Nov 2020
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Director

Interfacing and Integration

This solution does a good job of supporting interoperability. Its interfaces are pretty robust. We...

Nov 2020
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Director

Technology

The vendor's ongoing support is very responsive. Overall, the system is very stable. It has a strong...

Nov 2020
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Analyst/Coordinator

Relationship

We have regular calls with the system administrator from Homecare Homebase. The vendor makes it a...

Nov 2020
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Analyst/Coordinator

Service and Support

With Homecare Homebase's everyday support, when something is wrong and we have to submit a ticket,...

Nov 2020
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Nurse

Implementation and Training

We struggled with the implementation. We had several trainers who were good and a couple of trainers...

Nov 2020
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Director

Future Outlook

The vendor has made some significant updates to the product recently to break the hospice side apart...

Oct 2020
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COO

Implementation and Training

Homecare Homebase sends out webinars for ongoing training whenever they update their software. They...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor has done a lot of work over the last few years to improve their documentation and system...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

There are interventions and goals in this system that don't make sense. One of our seasoned users...

Oct 2020
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Analyst/Coordinator

Service and Support

We have a new customer service manager who is pretty engaged, but our tickets sometimes sit for...

Oct 2020
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COO

Future Outlook

I look forward to the things that Homecare Homebase is promising for hospice. The vendor has hired a...

Oct 2020
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COO

Functionality and Upgrades

There are problems with the vendor's hospice services. The vendor knows this. There are many better...

Oct 2020
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COO

Sales and Contracting

I do not receive the bill for this solution. I am not exactly sure how much we are charged every...

Oct 2020
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COO

Service and Support

The vendor's people seem very proactive. They want to help us. We have some really good folks...

Oct 2020
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COO

Functionality and Upgrades

Homecare Homebase is lacking in their hospice services. I have read a lot about this on their site...

Oct 2020
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Analyst/Coordinator

Service and Support

I would still like to see better customer support. There have been a lot of upticks, but the biggest...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We pay a lot of money for the system, and it seems that the vendor leaves things where the customer...

Oct 2020
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Analyst/Coordinator

Lessons Learned

I would tell others looking at the product to be prepared before the vendor arrives because they...

Oct 2020
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Analyst/Coordinator

Relationship

The vendor has done a great job of helping with our optimizations and being our support. If we keep...

Oct 2020
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Director

Relationship

The vendor just went through a change, and it is a bit hard to judge them on their phone or web...

Sep 2020
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Service and Support

The vendor has been irritating me lately. They changed their ticketing system. But with this...

Aug 2020
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ROI / Cost (care and feeding)

The system is high maintenance. I had to hire another person, and we spend three-fourths of our time...

Aug 2020
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Service and Support

The vendor changed their model for the customer experience. I have one person who is an incident...

Aug 2020
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ROI / Cost (care and feeding)

The vendor has their road map. They have been upgrading and changing things. However, we were...

Aug 2020
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Future Outlook

There is another feature that we want in the system, but we are now hearing from our management that...

Aug 2020
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Functionality and Upgrades

The upgrades are hit or miss. On some upgrades, the vendor does a good job. But for the regular...

Aug 2020
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Implementation and Training

We have spent a lot of money for me to attend the ongoing training sessions and learn the system....

Aug 2020
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Functionality and Upgrades

The vendor has done nothing to help us with all of the billables and service codes for telehealth. I...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

During the COVID-19 pandemic, we have had a lot more telehealth visits for hospice, and a couple of...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The vendor seems to be updating the hospice product, and that is a really good thing. We are happy...

Jul 2020
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VP/Other Executive

Relationship

The vendor executives need to be more involved. When we have a huge issue, the executives ought to...

Jul 2020
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CEO/President

Implementation and Training

Homebase Homecare didn’t follow through with the implementation of the software or the setup of the...

Jul 2020
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CEO/President

Win/Loss - Why they were selected (by current clients)

We would buy Homecare Homebase's system again because when we looked at the system in terms of...

Jul 2020
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CIO

Other Observations & Comments

The vendor doesn’t have any ongoing training. Their content is fairly brief, so we haven’t seen any...

Jul 2020
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CIO

Interfacing and Integration

The vendor doesn’t have a standard platform for connectivity. There is a lot more interoperability...

Jul 2020
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CIO

Functionality and Upgrades

In the past, the product was easy to use. But over time, the product hasn’t evolved much on the...

Jul 2020
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CIO

Relationship

I would like to see better response times from the vendor’s support people and clarity on...

Jul 2020
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CIO

Relationship

I would tell others looking at the product to review their strategy because the vendor is too busy...

Jul 2020
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VP/Other Executive

Relationship

Homecare Homebase is not the company they were years ago. They used to be smaller and more flexible....

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The vendor has actually gotten better at upgrades. I haven’t noticed any problems standing out.

Jul 2020
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VP/Other Executive

Other Observations & Comments

We have looked at other products, and there is a different trigger point to determine whether or not...

Jul 2020
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CFO

Other Observations & Comments

If we had to buy hospice software all over again, we would definitely go with the Homecare Homebase...

Jun 2020
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CFO

Functionality and Upgrades

The product is integrated. It was significantly enhanced, and that has helped us a lot in the last...

Jun 2020
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CEO/President

Functionality and Upgrades

We didn’t have many problems with our implementation, but the vendor could still do better. The...

Jun 2020
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CEO/President

Technology

Homecare Homebase has some great goals for their technology, but the speed at which they deliver...

Jun 2020
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CEO/President

Service and Support

Since we have settled in with our current support person, we have been more comfortable with our...

Jun 2020
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CEO/President

Relationship

Homecare Homebase really has been trying. Our account executive has regular meetings with me now....

Jun 2020
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CEO/President

Other Observations & Comments

The hospice product is a little bit behind the homecare product, but the vendor is doing a major...

Jun 2020
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Director

Service and Support

It has been an interesting journey with Homecare Homebase. They keep evolving, and we are constantly...

Mar 2020
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Director

Relationship

I would buy the product again. Homecare Homebase is still way ahead of anybody else in the market. I...

Mar 2020
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Director

Relationship

The vendor keeps their promises. They have been a little more transparent lately than they have been...

Mar 2020
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Director

ROI / Cost (care and feeding)

The vendor does nickel-and-dime us. They are really good about nickel-and-diming us for interfaces...

Mar 2020
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Director

Future Outlook

In terms of the effectiveness of implementation services, including for recent upgrades, the...

Mar 2020
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