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Homecare Homebase (Hospice) Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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(801) 404-5410

 
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User Commentary

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COO

I had a better feeling for the vendor a few years ago, and then they got out of sync. Now, I feel...

Jul 2021
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COO

The solution works exactly how Homecare Homebase says it works. Our nurses and our managers would...

Jul 2021
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Manager

Homecare Homebase's solution is phenomenal. It is expensive, but we get what we pay for. We have had...

Jul 2021
||
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Manager

Homecare Homebase’s key strength is their customer support. With their PointCare and Point On Call...

Jul 2021
||
(0)
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Manager

We have to know where we are going in Homecare Homebase; the layout doesn’t make things super easy...

Jul 2021
||
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Manager

Homecare Homebase's solution meets all our needs. Based on these last few months and the updates and...

Jul 2021
||
(0)
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Manager

It is great how customizable Homecare Homebase's software is. When we are setting it up with our...

Jul 2021
||
(0)
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Analyst/Coordinator

We have been really hoping for a little bit more work in the hospice module. Homecare Homebase has...

Jul 2021
||
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Analyst/Coordinator

Homecare Homebase's hospice solution has come out with an inpatient unit documentation module in the...

Jul 2021
||
(0)
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Nurse

We don't need to reach out to support very often, but when we do, the process is a headache....

Jul 2021
||
(0)
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Nurse

Homecare Homebase's hospice product isn't as strong as the homecare product. The difference is...

Jul 2021
||
(0)
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Nurse

Overall, the Homecare Homebase product is great and very easy to use. The system works really well....

Jul 2021
||
(0)
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VP/Other Executive

We have a big wish list for the Hospice product. There are things that the vendor could really beef...

Jul 2021
||
(0)
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VP/Other Executive

We have to use both a tablet and a laptop or desktop because the system mimics home health. But when...

Jul 2021
||
(0)
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Director

I would rate Homecare Homebase’s support as slightly less than average. In general, we have to spend...

Jul 2021
||
(0)
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Director

Overall, the system helps drive compliance. It is built for a niche world, like the hospice world,...

Jul 2021
||
(0)
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Director

The people that work at Homecare Homebase are very good people, and they want to do a good job. They...

Jul 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase is dependent on users to notify them of issues, and then they respond to the...

Jul 2021
||
(0)
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Analyst/Coordinator

Since we have been on the Homecare Homebase system, we have seen improvements on our quality...

Jul 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase's software is the most expensive software that we looked at by far, and we pretty...

Jul 2021
||
(0)
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Analyst/Coordinator

We know we made the right decision by going with Homecare Homebase. It is just frustrating that the...

Jul 2021
||
(0)
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Analyst/Coordinator

During the training from Homecare Homebase, we could have one representative from the vendor who...

Jul 2021
||
(0)
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Analyst/Coordinator

Our Homecare Homebase implementation was not very organized. Hopefully things have gotten better...

Jul 2021
||
(0)
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Analyst/Coordinator

We have had problems because the system is written for a home health provider, not a hospice...

Jul 2021
||
(0)
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Analyst/Coordinator

The challenges we continue to see with Homecare Homebase are around the scheduling. We probably know...

Jul 2021
||
(0)
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VP/Other Executive

Typically, when we have a problem, it is widespread and is affecting multiple customers. There is a...

Jun 2021
||
(0)
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VP/Other Executive

Homecare Homebase nickel-and-dimes us now, and that is a recent change. Maybe the reason for that...

Jun 2021
||
(0)
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VP/Other Executive

We are starting to look at and consider other products, but I don’t know how serious we are yet. For...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase's resources are so constrained that we use our own people to do trainings. The...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase sold us on being compliant. They said the system would keep us in compliance with...

Jun 2021
||
(0)
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Analyst/Coordinator

We paid a lot of money for Homecare Homebase, so we continue to use it. Homecare Homebase tries to...

Jun 2021
||
(0)
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Analyst/Coordinator

Our implementation for Homecare Homebase consisted of each staff member getting a run-through of the...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase’s web support is awful. If we put in a ticket, it will just sit there. If we call...

Jun 2021
||
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Analyst/Coordinator

Homecare Homebase does not ever let us know what is coming. We are blindsided.

Jun 2021
||
(0)
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Analyst/Coordinator

When we need executives from the vendor, they are involved. We have had a lot of executive...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase is trying to make some changes in their support to try to make things a little...

Jun 2021
||
(0)
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Analyst/Coordinator

The product is still geared toward home health, but the vendor tried to sell us the hospice piece,...

Jun 2021
||
(0)
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Analyst/Coordinator

We continue to attempt to make Homecare Homebase better. There is just a lot of room for...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase has promised multiple things that we have not seen. There are a lot of empty...

Jun 2021
||
(0)
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Analyst/Coordinator

We are forced to stay with Homecare Homebase for a good amount of time, but I would not be surprised...

Jun 2021
||
(0)
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Director

Things with Homecare Homebase have gone very well. There are no major system issues or prolonged...

May 2021
||
(0)
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Director

In relation to COVID-19, Homecare Homebase introduced a feature for visit verification where the...

May 2021
||
(0)
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Director

For new releases, we get to participate in a webinar. That is okay. With Homecare Homebase,...

May 2021
||
(0)
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VP/Other Executive

We don't use the vendor's training. It isn't consistent with the culture of our home health and...

May 2021
||
(0)
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VP/Other Executive

Homecare Homebase doesn't follow through with commitments related to the product a significant...

May 2021
||
(0)
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VP/Other Executive

Our field clinicians use the Homecare Homebase system on tablets. Every question changes the screen,...

May 2021
||
(0)
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VP/Other Executive

EpicCare Ambulatory EMR doesn't have an interoperability strategy. When we ask Homecare Homebase to...

May 2021
||
(0)
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VP/Other Executive

Homecare Homebase's executives don't engage with us. We see them in person once or twice a year if...

May 2021
||
(0)
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VP/Other Executive

We got an account manager recently, and that person is fantastic. I dearly love them. We talk all...

May 2021
||
(0)
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VP/Other Executive

A while ago, we reported a problem, and Homecare Homebase has yet to fix it. We have been told that...

May 2021
||
(0)
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VP/Other Executive

We had a serious issue that we submitted a ticket for. Homecare Homebase came back to us and claimed...

May 2021
||
(0)
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VP/Other Executive

Years ago, Homecare Homebase was considered Best in KLAS. I was giving high scores, and I was happy...

May 2021
||
(0)
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VP/Other Executive

I would tell others that Homecare Homebase has a good product but that people have to pay a premium...

May 2021
||
(0)
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VP/Other Executive

The vendor is temporarily enjoying the benefit of the fact that there are unbelievably high barriers...

May 2021
||
(0)
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Director

Homecare Homebase does stay current with whatever government regulations are coming out for the...

Apr 2021
||
(0)
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Director

The product isn't very user friendly for the hospice side. A lot of changes need to be made on the...

Apr 2021
||
(0)
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Analyst/Coordinator

We have been very pleased with Homecare Homebase. We have had to send in tickets, and the support...

Apr 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase provides good follow-up documentation prior to releases, and we have a process...

Jan 2021
||
(0)
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Analyst/Coordinator

HomeCare HomeBase produces modules for training that we can use if we purchase them. I would rate...

Jan 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase's support has been bad. Tickets aren't addressed for a really long time. The...

Jan 2021
||
(0)
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Analyst/Coordinator

I would definitely recommend Homecare Hombase, but others should be aware that they are struggling...

Jan 2021
||
(0)
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Director

The training is not up to Homecare Homebase. The training is internal, and Homecare Homebase isn't...

Dec 2020
||
(0)
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Director

The system has streamlined things and has promoted compliance.

Dec 2020
||
(0)
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Manager

I really like the compliance factor of the records once things are done right in the system.

Dec 2020
||
(0)
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Manager

The reports in the system are weak. I have to run several reports to get the data that I need.

Dec 2020
||
(0)
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Manager

We need more support post-implementation. We need a quicker response time. Homecare Homebase pushes...

Dec 2020
||
(0)
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Manager

We learned a lot from having Homecare Homebase’s EMR implemented first. The implementation for the...

Nov 2020
||
(0)
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Manager

The things that the system asks for are sometimes silly. The system asks about the patient’s...

Nov 2020
||
(0)
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Director

There are different options for getting support. We can call in, or we can log a ticket through the...

Nov 2020
||
(0)
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Director

The vendor has great reports for wound care, falls, and medications. I can track wounds to see...

Nov 2020
||
(0)
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Director

I have used the solution both out in the field and in the back office as a manager. Out in the...

Nov 2020
||
(0)
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Director

As far as the back office goes, sometimes there are things that are not correct or the vendor does...

Nov 2020
||
(0)
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Director

The vendor really has done a lot for us to capture things that we are doing with COVID-19. We can...

Nov 2020
||
(0)
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Director

When the vendor does training, their modules are so outdated. The modules show the way the computers...

Nov 2020
||
(0)
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Director

A lot of the charting is geared more toward home health. With home health, people try to show...

Nov 2020
||
(0)
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Nurse

In terms of ongoing training, Homecare Homebase has decent webinars, and the information is...

Nov 2020
||
(0)
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Director

This solution's upgrades normally take a little longer than the vendor advertises. Sometimes, the...

Nov 2020
||
(0)
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Director

This solution does a good job of supporting interoperability. Its interfaces are pretty robust. We...

Nov 2020
||
(0)
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Director

The vendor's ongoing support is very responsive. Overall, the system is very stable. It has a strong...

Nov 2020
||
(0)
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Analyst/Coordinator

We have regular calls with the system administrator from Homecare Homebase. The vendor makes it a...

Nov 2020
||
(0)
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Analyst/Coordinator

With Homecare Homebase's everyday support, when something is wrong and we have to submit a ticket,...

Nov 2020
||
(0)
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Nurse

We struggled with the implementation. We had several trainers who were good and a couple of trainers...

Nov 2020
||
(0)
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Director

The vendor has made some significant updates to the product recently to break the hospice side apart...

Oct 2020
||
(0)
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COO

Homecare Homebase sends out webinars for ongoing training whenever they update their software. They...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor has done a lot of work over the last few years to improve their documentation and system...

Oct 2020
||
(0)
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Analyst/Coordinator

There are interventions and goals in this system that don't make sense. One of our seasoned users...

Oct 2020
||
(0)
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Analyst/Coordinator

We have a new customer service manager who is pretty engaged, but our tickets sometimes sit for...

Oct 2020
||
(0)
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COO

I look forward to the things that Homecare Homebase is promising for hospice. The vendor has hired a...

Oct 2020
||
(0)
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COO

There are problems with the vendor's hospice services. The vendor knows this. There are many better...

Oct 2020
||
(0)
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COO

I do not receive the bill for this solution. I am not exactly sure how much we are charged every...

Oct 2020
||
(0)
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COO

The vendor's people seem very proactive. They want to help us. We have some really good folks...

Oct 2020
||
(0)
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COO

Homecare Homebase is lacking in their hospice services. I have read a lot about this on their site...

Oct 2020
||
(0)
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Analyst/Coordinator

I would still like to see better customer support. There have been a lot of upticks, but the biggest...

Oct 2020
||
(0)
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Analyst/Coordinator

We pay a lot of money for the system, and it seems that the vendor leaves things where the customer...

Oct 2020
||
(0)
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Analyst/Coordinator

I would tell others looking at the product to be prepared before the vendor arrives because they...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor has done a great job of helping with our optimizations and being our support. If we keep...

Oct 2020
||
(0)
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Director

The vendor just went through a change, and it is a bit hard to judge them on their phone or web...

Sep 2020
||
(0)
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The vendor has been irritating me lately. They changed their ticketing system. But with this...

Aug 2020
||
(0)
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The system is high maintenance. I had to hire another person, and we spend three-fourths of our time...

Aug 2020
||
(0)
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The vendor changed their model for the customer experience. I have one person who is an incident...

Aug 2020
||
(0)
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The vendor has their road map. They have been upgrading and changing things. However, we were...

Aug 2020
||
(0)
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There is another feature that we want in the system, but we are now hearing from our management that...

Aug 2020
||
(0)
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The upgrades are hit or miss. On some upgrades, the vendor does a good job. But for the regular...

Aug 2020
||
(0)
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We have spent a lot of money for me to attend the ongoing training sessions and learn the system....

Aug 2020
||
(0)
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The vendor has done nothing to help us with all of the billables and service codes for telehealth. I...

Aug 2020
||
(0)
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VP/Other Executive

During the COVID-19 pandemic, we have had a lot more telehealth visits for hospice, and a couple of...

Jul 2020
||
(0)
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VP/Other Executive

The vendor seems to be updating the hospice product, and that is a really good thing. We are happy...

Jul 2020
||
(0)
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VP/Other Executive

The vendor executives need to be more involved. When we have a huge issue, the executives ought to...

Jul 2020
||
(0)
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