Homecare Homebase (Hospice) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Value
Homecare Homebase definitely charges what they can. We tried to pilot an interface with a...
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Loyalty, Product
Homecare Homebase is focusing on new developments on the hospice side. They are in the process of...
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Product
I like that Homecare Homebase Hospice is regulation driven and always ahead of us regarding upcoming...
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Relationship
For our organization, Homecare Homebase is very easy to deal with, very, responsive, and helpful....
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Culture, Value
Homecare Homebase charges for everything outside of the scope of what was in the initial agreement.
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Product
Homecare Homebase is a good home health platform, but the problem is just that the vendor is trying...
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Relationship
We would like Homecare Homebase to have some knowledgeable support staff. Our staff should not know...
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Relationship
Homecare Homebase just doesn't seem to be designed for hospice. It is definitely designed for home...
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Product
Homecare Homebase is good software that is up-to-date with regulatory requirements. It will get the...
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Culture
Maybe we perceive certain statements, projections, or sales pitches as promises, but our issue is...
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Loyalty, Value
I would tell a peer thinking about adopting Homecare Homebase that I know it is expensive, but once...
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Loyalty, Product
I am very dissatisfied with Homecare Homebase because their homecare and hospice platforms are...
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Product
The system's reports have to be more robust. They don't give us enough actionable data. The vendor's...
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Relationship
Homecare Homebase has different divisions that don't talk to each other, so we can get an executive...
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Relationship
Homecare Homebase works well, and the vendor has people who know how it works. Our Homecare Homebase...
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Product
The system itself is customizable, and I appreciate that. Also, the reports have all of the data...
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Product, Value
Homecare Homebase is easy to use. One thing that is very important to me is the system's workflows....
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Loyalty, Product
Homecare Homebase is restrictive. The mobile application is an Android-only piece. And there is no...
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Culture
Homecare Homebase doesn’t keep all their promises in terms of the selling points of the robust...
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Operations
Homecare Homebase is not something that somebody can sit down and just use. They have to go through...
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Loyalty, Operations, Product
Our last system was hard for the providers and easy for the employees. When we switched to Homecare...
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Culture
I think the vendor was sold. Everything we have chosen since I started is no longer owned by the...
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Product, Value
These kinds of systems are all too expensive. It would help if Homecare Homebase were integrated...
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Relationship
From a strict Medicare and financial revenue cycle needs standpoint, Homecare Homebase supports us...
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Loyalty
Given that we are in the hospice business and that Homecare Homebase is one of the more prevalent...
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Operations
We are largely self-supported in respect to training for Homecare Homebase.
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Relationship, Product
I wouldn't say there is a chronic problem with Homecare Homebase not keeping promises. They have had...
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Loyalty, Product
We haven't heard nearly as many complaints about some of Homecare Homebase's workflow pieces and...
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Relationship
Overall, our relationship with Homecare Homebase has been positive. I think there has been some...
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Relationship
In terms of our relationship with the vendor's product team, we have a lot of sessions with them to...
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Operations
The training that Homecare Homebase provides in terms of their learning center is fairly robust.
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Product
The application for the system that our clinicians use on their tablets to do documentation at home...
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Relationship
We have an account manager for Homecare Homebase, and we know who to go to when we have issues.
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Loyalty
Homecare Homebase is going in the right direction. They aren't great at rollouts and new...
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Operations, Product
We wish that we didn't always have to integrate things with Homecare Homebase and that there were...
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Product
I wish Homecare Homebase had predictive analytics for hospice built into it. The vendor has missed...
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Relationship
Homecare Homebase could help us with changes in the hospice landscape. There is a lot going on in...
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Relationship
Homecare Homebase is always reaching out to us about regulation changes. That is helpful and good,...
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Relationship, Value
We have a good relationship with Homecare Homebase, and I think they are very solid. They are on the...
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Loyalty, Product
Homecare Homebase could use more robust specialty sections. I know that the vendor is working on...
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Operations
When we get a release from Homecare Homebase, our staff breaks things down and provides education....
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Culture, Operations
The care plans in the system are pretty challenging. When Homecare Homebase sold us the product,...
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Operations
I recommend Homecare Homebase, but I would have a long conversation with a potential customer about...
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Product
We use Homecare Homebase for documentation, reports, and lots of things. We can modify our...
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Operations
I would like to see Homecare Homebase’s education and videos be accessible to all users. That would...
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Product
We would love to know whether there is a better system out there for patient referral management and...
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Product
I don't have a lot of good things to say about the product. It meets our needs. The vendor's...
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Value
The vendor nickel-and-dimes us for every single thing, but that is normal for the industry right...
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Product
Homecare Homebase is integrated with another one of our solutions and can send information to it. As...
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Relationship
From Homecare Homebase, we would like to see fewer bugs in the system. The vendor's support could...
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Product
We purchased the product because we needed something that was strict, hardcoded, and stringent. The...
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Loyalty, Product
We like the reports within the products, especially the analytical reports. At any minute, I can go...
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Relationship
The vendor is always asking about issues. Their support team is great. We can get ahold of them even...
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Product
The documentation side that the clinical staff uses at the point of care could be improved.
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Relationship, Product
In general, I would tell others that the system has more of a homecare focus than a hospice focus....
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Loyalty, Product
The vendor is in the process of revamping their app. That will be a large development. There are...
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Loyalty
Homecare Homebase is currently on Android tablets, and I would like to see the solution move away...
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Product, Value
I like the analytics in Homecare Homebase because we are able to get numerous reports, predictive...
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Product
The staff seem to like Homecare Homebase, and getting medical records and putting in notes is easy....
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Loyalty
We decided to go with Homecare Homebase because they were able to make the enhancements that we wanted....
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Product
The system has the versatility and ability to document information in the office and in the field,...
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Operations, Product
Homecare Homebase has developed a patient-centered plan that my organization hasn’t adopted yet...
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Value
I requested certain data changes from Homecare Homebase that were doable on the front end but would...
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Relationship
Homecare Homebase’s customer support is pretty top notch. The vendor tries to understand and resolve...
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Loyalty, Relationship
Overall, our satisfaction is very good. There are very few things I'm disappointed in, but...
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Product
From what I have seen on my team's end, Homecare Homebase meets the full needs of hospice pretty...
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Value
For the most part, the vendor avoids charging for every little thing. In some areas, they charge for...
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Relationship
Because Homecare Homebase has a larger platform, it is harder for them to adhere to things and try...
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Relationship, Product
Anything that we have wanted to do in the past couple of years has been on hold, or the vendor has...
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Culture, Loyalty, Product
We have DME, but the way that things are set up for that in Homecare Homebase could be different. We...
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Product
From the hospice perspective specifically, when we moved over to Homecare Homebase, we realized that...
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Product
The product works well for hospice overall. We do have occasional issues with interactions with the...
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Product
We like the ease of use for the front-end clinicians, and then all of the back end and analytics...
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Relationship, Product
Homecare Homebase has continually missed some reporting deadlines, but they have made some progress...
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Culture, Operations
Homecare Homebase is pretty straightforward, and sometimes, the vendor lets us do trials for certain...
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Relationship
We have regular meetings with our incident manager, and I feel like that person is very attentive....
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Relationship
The vendor has room for improvement when it comes to meeting our needs. I feel like our staff...
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Product
There could definitely be more upgrades for the mobile version of Homecare Homebase because that...
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Value
We feel like the vendor's prices are always high. I wouldn't say that Homecare Homebase charges for...
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Product
Homecare Homebase is a part of the post–acute care industry, and the software is developed for our...
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Operations
Homecare Homebase offers paid training classes for individuals to take in multiple subjects. If I...
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Product
Certain parts of Homecare Homebase are intuitive, and other parts are not quite so. Some of that has...
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Operations, Product
The product's overall quality isn't bad. If it were, we wouldn't use the product. However, the...
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Relationship
Homecare Homebase is pretty hesitant to send out communication when something is impacting a lot of...
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Value
Homecare Homebase is robust, but it is also a pretty expensive system.
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Relationship
I think the vendor really hones in on the priorities and voices of their customers, but when we...
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Relationship, Operations, Product
Homecare Homebase needs to include better real-life scenarios in the system. They also need to do a...
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Relationship
Homecare Homebase has been working very hard on making Smart Scheduling work for us, and I...
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Relationship
We have had several changes in our hospice management team over the years, and the vendor has been...
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Relationship, Product
From a standpoint of regulation, Homecare Homebase has always done a good job of keeping the...
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Product
Homecare Homebase doesn't support the inpatient unit very well. I know that is one limitation. The...
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Relationship
Overall, I feel confident about our relationship with Homecare Homebase. From a high level, I have...
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Relationship, Product
Homecare Homebase does quite a few workarounds for hospice to make sure things are in place and...
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Relationship, Product
I feel like Homecare Homebase may not have enough knowledgeable payer-specific staff because there...
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Product
We never have emergency downtime with Homecare Homebase or any kind of strangeness where we don't...
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Product
I would like Homecare Homebase to have a scheduler for reports so that I don't have to get up at...
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Loyalty
We were planning on switching away from Homecare Homebase. The EMR hasn't gotten any better with...
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Product
A lot of Homecare Homebase's system is manual, so it doesn’t meet our needs very well. Some of the...
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Relationship, Operations
There isn't any training. Homecare Homebase has different knowledge bases that are a little hard to...
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Relationship
Homecare Homebase is pretty good at doing updates and trying to stay ahead of the curve. I like the...
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Product
The hospice tool is an afterthought for Homecare Homebase. Any problems with or fixes for the tool...
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Product
The product is a little weak on the compliance side because it was built from the foundation of the...
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Relationship
We communicate with a community of users about the issues we are all having. We even have side-group...
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Relationship, Operations, Product
There have been a couple of upgrades that haven't worked, and the vendor has actually had to go back...
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Operations
The vendor has a training tool that actually simulates the system. It is called a learning hub. When...
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Culture
The vendor does product meetings where they go over new products and what is coming out. When we see...
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Relationship
I would like to see the vendor improve their support. I would like their support people to actually...
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Product
If a healthcare organization is just starting out and wants a pretty easy system to set up so they...
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Relationship, Operations
Homecare Homebase's people know the product well. They provide documentation, and they have someone...
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Relationship, Product
Homecare Homebase is really slow to deliver, and there generally are delays. Homecare Homebase has...
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Loyalty
Homecare Homebase knows there is some merit to what people say about their hospice solution being a...
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Product
Homecare Homebase prepares us very well for upgrades, but the upgrades have some issues. There are...
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Loyalty, Relationship, Product
Homecare Homebase focuses a lot more on home care than hospice. So they are more quick to develop...
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Product
The system is not as extensible as I would like it to be. That is just the reality of where the...
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Relationship
Homecare Homebase is a solid partner, but I would love to see more engagement from them.
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Culture, Value
The challenge with Homecare Homebase is that I get charged for every little thing. Even with...
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Loyalty, Product
I am not a fan of the product’s design. The vendor needs to redesign things. We had a big change...
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Product
The key thing I like about Homecare Homebase is the workflow. We step through all the phases, and...
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Operations
The system wasn't implemented correctly at our organization. Some of that is our fault, but some of...
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Value
Homecare Homebase is pretty rigid. It is expensive to change anything in their system. Homecare...
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Relationship
I really had to squawk to get some attention from Homecare Homebase's support team. We have a better...
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Product, Value
I probably wouldn't buy the system again. We haven't gotten any new technology from the vendor, and...
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Product
Changing payers, and the whole payer thing in general, is always tricky for users.
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Loyalty, Operations
One reason that I have stayed with Homecare Homebase is that I am invested in their system. However,...
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Culture, Relationship
Homecare Homebase keeps their promises, but they aren't generous, and they are in the healthcare...
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Product
There is a module called Homecare Homebase Analytics, which is a type of decision support. It looks...
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Relationship, Product
Homecare Homebase is a strong platform from a clinical documentation standpoint and from a...
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Product
Homecare Homebase's system works a little better than our previous system because it is pretty well...
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Product
Homecare Homebase was a home health tool that was retrofitted for hospice, so the care planning...
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Product
Homecare Homebase has made some recent changes. Medications and a comfort care kit were the big...
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Culture, Value
There are some tools and functions that are individualized from a charge standpoint, but there is...
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Operations, Product
There are several functionality implementations from Homecare Homebase that we could do. We have a...
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Loyalty
We don't have any reason to think that our satisfaction with Homecare Homebase will change because...
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Operations
The challenge with training is that it takes a lot of training for someone to know how to build out...
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Loyalty, Relationship, Product
The scheduling functionality is still a bit clunky, and there is no intuitive care planning....
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Value
Every time we want to do some sort of integration, the vendor wants to charge us more. And when they...
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Operations
We are happy with our most recent upgrade. If there is a change that happens and we need to...
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Product
Our clinicians are not happy with the repetition that happens in the product; there are things that...
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Loyalty, Relationship
I know the vendor is working on things, and I know it takes time, but we wish that the things that...
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Culture, Loyalty, Relationship
A couple of years ago, our organization made a big push to get Homecare Homebase because it was made...
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Product, Value
Homecare Homebase's product is pretty stable. It has its issues here and there, but it is fairly...
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Operations
There are a lot of changes and issues that arise with implementations and enhancements with Homecare...
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Relationship
Homecare Homebase's support has drastically improved over the last little while. It used to be a...
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Relationship
We have a lot of contact with our CSM and our system administrator. However, our CSM always says...
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Culture
There are some things that we need to purchase that were not part of the original agreement, but...
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Relationship, Product
Homecare Homebase is very techy. We have to have an understanding of how the analytics are processed...
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Relationship, Product
I love Homecare Homebase. One thing that I really like about Homecare Homebase is that they are on...
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Loyalty, Product
Homecare Homebase has tried to integrate hospice into the homecare mentality because, in essence, we...
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Product
The vendor is beginning to update some of their things, but they are still very out of date. When we...
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Product
The biggest thing with interoperability and interfaces is that there is always a glitch somewhere. I...
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Relationship
The vendor's support team is limited by their knowledge of hospice overall. Their support system is...
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Loyalty, Product
The vendor has a lot of new technology they are implementing, hopefully by the end of 2024, that is...
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Product
We have definitely had a very positive experience with Homecare Homebase. There are going to be some...
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Relationship
The folks that we have on our client success team and the managers have been really great if we ever...
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Value
Homecare Homebase doesn’t nickel-and-dime. Especially with the size of our enterprise, if they give...
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Relationship, Operations
In some ways, the vendor is good at telling us about things, but in some ways, they are very...
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Product
I don't even think the vendor knows what to do with hospice. The functionality in the product is...
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Relationship
Sometimes when we have an issue and we put in a ticket for help desk assistance, there have been...
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Product
There could be improvements with the bereavement piece of the program. The issue has to do with the...
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Relationship
Some days I think I know more than the customer support people do. When we call, sometimes they know...
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Loyalty, Product
In Homecare Homebase's addendum console, when a negative answer is selected in the visits, the...
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Product
There is a lot of back-office functionality in Homecare Homebase that is kept away from our end...
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Product
Bereavement processes in Homecare Homebase's system are going pretty well. We are able to do the...
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Product
There are limitations to Homecare Homebase’s care planning piece for the patients. There is not a...
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Operations
We actually didn't pay for Homecare Homebase to train us because their training wasn't that helpful.
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Loyalty, Value
Homecare Homebase nickel-and-dimes us. We had to pay Homecare Homebase to integrate the system with...
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Loyalty, Value
We are integrated with our hospice pharmacy solution, so everything gets transmitted from one...
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Loyalty
Homecare Homebase is very easy to use. We make it meet our needs, so we tweak what we need. I am...
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Relationship
Homecare Homebase is a lot more reactive than proactive based on the feedback I get. However, they...
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Operations
In the testing phase, I learned a lot about Homecare Homebase. There were a lot of great one-on-one...
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Value
The biggest place where we see nickel-and-diming from Homecare Homebase is with all the integrations...
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Loyalty, Product
The product seems to have been designed for back-office use not clinical use. I think the vendor is...
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Operations
We worked on an integration with one of our health system partners. Homecare Homebase was the major...
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Relationship
Homecare Homebase's commitment to redesigning their product is what made me double down with them....
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Product
Homecare Homebase has been promising an improved platform for quite a while now, especially with...
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Relationship, Value
I appreciate our client success team. There are a couple of people on my client success team who...
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Product
The episodic nature makes things tricky with the care plans, but we can get the job done. The...
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Operations
The release notes from the vendor are handy, and the vendor does have deeper release notes on some...
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Product
The replicated database is pretty old technology. It is challenging, and we have issues with it at...
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Loyalty
The product doesn't support some of our service lines. We have a mobile PCP practice, so we go out...
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Relationship
The vendor’s support has gotten significantly better over the years. They have really focused on...
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Product
Some of the things that we need to do with hospice, like room and board, and a certain new demo are...
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Relationship
We get the runaround a lot with Homecare Homebase’s support.
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Relationship, Value
The product has an add-on fee to train on every little interface. That is really cumbersome. The...
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Product
Our biggest holdup with the product is that it still isn't fully bug free or supported to meet all...
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Relationship, Product
We struggle with the product's service line. The vendor offers a cool feature for patient-friendly...
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Relationship, Product
Homecare Homebase is behind the ball on new regulations that they knew have been coming down the...
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Product
Homecare Homebase’s reports can be cumbersome, and the vendor could streamline that.
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Product
We like the fact that there is a mobile Homecare Homebase mobile platform for clinicians in the...
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Loyalty, Product
Homecare Homebase is one of the best platforms that we have trialed or worked with, especially when...
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Relationship
We seem to have a lot of people from Homecare Homebase doing various things. Things would be cleaner...
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Product
For our inpatient module with Homecare Homebase, the technology is really cumbersome and has not...
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Relationship, Product
Homecare Homebase is a home health product that the vendor has attempted to make into a hospice...
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Operations
Homecare Homebase’s ongoing training is probably the same as the initial in terms of their notes for...
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Product
The ease of use of Homecare Homebase in terms of just clicking buttons is probably high. If I think...
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Product
There are some opportunities for improvement in terms of making some enhancements to the bereavement...
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Relationship
I prefer to work with agencies that utilize Homecare Homebase. Overall, the vendor does an...
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Relationship
The vendor's customer support team is really good. I trust them. They do well and are really good...
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Relationship, Product
Homecare Homebase, both as the mobile version for field clinicians and as the desktop version for...
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Product
We purchased the Homecare Homebase solution because we needed it to be stringent for regulations in...
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Product
We do not like the desktop side of the solution. We are very irked with Homecare Homebase about a...
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Relationship
Homecare Homebase is probably the best vendor in the space, but that doesn't mean they are very...
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Value
Homecare Homebase’s pricing structure is pretty clear, and the vendor does a solid job of delivering...
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Relationship
We are getting help with most of our issues through tech support, although we do have access to the...
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Operations
Homecare Homebase does an adequate job for our needs. The vendor provides updates and release notes,...
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Relationship
Homecare Homebase’s support is getting better because we have complained a lot. Homecare Homebase...
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Loyalty, Product
Integration is where we struggle. We have a couple of systems we would like to integrate, but the...
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Operations, Product
I would rate the ease of use a little low for somebody new coming in who has never seen Homecare...
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Product
Homecare Homebase is pretty good. It encompasses mostly everything we are looking for. There are...
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Relationship, Product, Value
Sometimes Homecare Homebase drives tangible outcomes, but there are other times when they make a...
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Loyalty, Product
The Homecare Homebase system has been more difficult for us to transition to because our...
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Relationship, Product
The pharmacy piece supporting the hospice piece works with the Epic system with no interaction with...
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Product
The product isn't really friendly when it comes to supporting transitions of care. It is very...
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Relationship, Operations
The vendor's integration team was pretty good, and the system's integration was smooth. That team is...
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Relationship
The vendor's technical support is disappointing. When I present a problem, nine times out of ten,...
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Relationship, Product
In a different product, when users log into their tablets, they are given a notification that an...
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Product
The product has hiccups, but we can get things done. That process is more onerous than it has to be....
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Relationship
The vendor's technical support needs to have continuity because we always have to go back and check...
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Relationship
I can meet with a team from the vendor, and that team is fantastic. The problem is that we can only...
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Value
Homecare Homebase seems to have a nonverbal pain scale, but it turns out that that is an extra...
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Product
Our experience with the system has been a mixed bag. The program itself isn't bad, but it depends on...
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Relationship
The support at Homecare Homebase doesn't seem to have any obligation to respond in any certain...
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Relationship, Operations, Product
Recently, the vendor added a medical kit functionality that isn't quite there. It is one thing that...
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Relationship
Homecare Homebase is trying to standardize the way all of their managers present information to all...
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Operations
The biggest issue that we have with Homecare Homebase right now is with their untested and released...
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Product
Homecare Homebase has a pretty robust analytics piece, but the weakness in it is that we can't...
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Product
One of Homecare Homebase's strong points is that they don't overcomplicate things. They didn't try...
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Product
I like the Pointcare app, which is what the field staff use; it is intuitive and easy to learn....
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Product
If we are getting a patient from homecare to hospice, then the product is pretty straightforward....
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Relationship
Homecare Homebase seemed to be overwhelmed with the Cerner shutdown. Cerner had a number of clients...
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Product
Homecare Homebase does not coordinate with our EMR, so we have to go into our EMR to put in...
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Product
The system does a good job of encompassing most of our hospice needs.
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Product, Value
It would be nice if the medications we ordered for everyone were automatically populated into every...
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Product
Homecare Homebase's inpatient module and interdisciplinary group management is very strong....
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Relationship
Homecare Homebase does a good job with client outreach. We have a system administrator who is...
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Loyalty
We do palliative care, and Homecare Homebase doesn’t have the certification we need to get full...
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Relationship
The vendor does well with most tickets, but there are quite a few tickets that take forever and that...
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Relationship
As soon as there is a global issue, Homecare Homebase sends announcements to users. Homecare...
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Relationship, Product
Every other customer I have talked to has had someone build out custom reports for their...
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Value
Homecare Homebase nickel-and-dimes us on everything. There are a lot of canned reports, but for a...
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Product
Homecare Homebase says they have great reports and that we can do different things. They said there...
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Loyalty, Product
Homecare Homebase uses First Databank as their medication database, and our previous EMR vendor did...
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Value
We have to pay for whatever technology the vendor is improving, so anytime Homecare Homebase...
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Loyalty, Product
There are a lot of weird little bugs and data things. For example, on the back end, the system will...
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Product
The clinical side is really good, especially in comparison to the product we used previously. The...
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Operations, Value
It is very easy to onboard new staff because Homecare Homebase has an online learning hub. Of...
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Product, Value
Our billing department has quite a few long-standing issues with Homecare Homebase, and one that...
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Loyalty, Product
Our biggest struggle specifically in hospice has been the care planning piece within Homecare...
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Product
There are some great automated features with regard to insurance eligibility checks that are...
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Operations, Value
There are a lot of different features available, but they are all at additional costs. Our original...
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Relationship
Whenever we need to submit tickets, we usually get a quick response. But there are certain times...
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Product
The referrals process seems harder in this solution than it does in Homecare Homebase’s home health...
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Operations
The training has been really good. The communication on any changes has been very clear and easy to...
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Product, Value
I like just how well Homecare Homebase is queued into the homecare model compared to other vendors...
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Loyalty
We are generally happy with Homecare Homebase, but the big question that we get is whether we are...
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Product
The product is big on wounds. We have to put in every wound separately. Everything has to be linked...
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Relationship
There is a lot of communication from Homecare Homebase to try to make downtime smoother for us, and...
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Product
The product gives us security and checks so things are not missed, but at the same time, it slows...
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Operations
We are always learning more about Homecare Homebase, but things have been slowgoing, and we have...
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Operations, Product
I think Homecare Homebase was developed with skilled nursing, physical therapy, or occupational...
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Relationship
If the vendor has a vision for the future, we are not aware of it. We have been using the same...
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Loyalty, Product
We do not love how Homecare Homebase does insurance coverage changes, and we do not love the new...
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Relationship
We have a system analyst from Homecare Homebase, and we have regular calls where we can ask...
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Product
We attempted to get the platform to integrate with our primary system, and they could not get it to...
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Product
Homecare Homebase is a whole-tiered system. It functions pretty well, and we rarely have to get a...
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Product
We have a problem with uploading information to Homecare Homebase. The address fields and all the...
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Product
We would like Homecare Homebase to streamline the workflow in their solution. There is also a lack...
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Product
In Homecare Homebase, the workflow prompts us from one point to the next. Everything is very laid...
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Operations
We would have liked more designated training per department during the go-live. We had information...
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Relationship
Homecare Homebase alerts us when they do upgrades. I see things that affect other departments but...
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Relationship, Relationship
Homecare Homebase is extremely proactive, and they are always looking to upgrade things and do...
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Relationship, Relationship
I have gotten in contact with the Homecare Homebase leadership, and they responded immediately and...
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Product, Product
The data that we can pull out of Homecare Homebase is really awesome, and it gives us a lot of...
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Product, Product
People miss the bereavement button in Homecare Homebase all the time, and then we get dinged in...
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Value, Value
Homecare Homebase offers a lot of interfaces, but they come with a big price tag.
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Relationship, Relationship
We have an internal person who is very familiar with Homecare Homebase. We hired them specifically...
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Relationship, Relationship
Homecare Homebase’s strength is that they have people who are in the industry every day and give...
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Loyalty, Loyalty, Product, Product
My suggestion to Homecare Homebase would be to focus more on the clinical side of things. The...
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Relationship, Relationship
We have had a really good experience with Homecare Homebase, and over the last year, we have had a...
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Relationship, Relationship, Product, Product
The vendor has made efforts to ease the number of clicks and improve the system's user friendliness....
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Operations, Operations
We had a bit of a hiccup during one of Homecare Homebase’s implementations, and we had never had a...
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Operations, Operations
I love that Homecare Homebase brings in clinicians in the background, and the vendor takes their...
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Product, Product
Integration with Homecare Homebase is completely seamless. Our pharmacy has an integration where...
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Product, Product
I like Homecare Homebase because they stay on top of what the technology should be from the bedside...
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Relationship, Relationship, Operations, Operations
We had an issue where we could not get new visits into the system, and it was a big deal, so we...
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Value, Value
Homecare Homebase is not cheap. The product is expensive. We have had to add another product on top...
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Loyalty, Product
Homecare Homebase needs to start codifying their data to make documentation easier. They should give...
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Loyalty
The vendor is working on new software that will resolve most of our issues with the product.
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Operations, Value
Homecare Homebase doesn’t provide training services unless we buy them. We have to train everybody...
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Product, Value
Homecare Homebase could improve our outcomes by putting things in place that would accelerate the...
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Relationship, Product
Homecare Homebase tends to get started on developing something in a particular area and then not...
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Relationship
It seems like sometimes Homecare Homebase has programming issues. The vendor has worked and is...
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Relationship, Operations
Homecare Homebase’s support staff has suffered since the COVID-19 pandemic. As with many...
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Culture, Value
I don't know whether Homecare Homebase necessarily nickel-and-dimes us, but there are charges for...
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Relationship, Product
The vendor’s releases of notes and things are pretty good.
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Product, Value
Homecare Homebase has interfaces to some third parties, and those always seem to be costly.
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