Homecare Homebase (Hospice) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Value

Homecare Homebase definitely charges what they can. We tried to pilot an interface with a...

Apr 2024
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VP/Other Executive

Loyalty, Product

Homecare Homebase is focusing on new developments on the hospice side. They are in the process of...

Apr 2024
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VP/Other Executive

Product

I like that Homecare Homebase Hospice is regulation driven and always ahead of us regarding upcoming...

Apr 2024
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VP/Other Executive

Relationship

For our organization, Homecare Homebase is very easy to deal with, very, responsive, and helpful....

Mar 2024
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Director

Culture, Value

Homecare Homebase charges for everything outside of the scope of what was in the initial agreement.

Mar 2024
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Director

Product

Homecare Homebase is a good home health platform, but the problem is just that the vendor is trying...

Mar 2024
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Director

Relationship

We would like Homecare Homebase to have some knowledgeable support staff. Our staff should not know...

Mar 2024
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Director

Relationship

Homecare Homebase just doesn't seem to be designed for hospice. It is definitely designed for home...

Mar 2024
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Director

Product

Homecare Homebase is good software that is up-to-date with regulatory requirements. It will get the...

Mar 2024
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CEO/President

Culture

Maybe we perceive certain statements, projections, or sales pitches as promises, but our issue is...

Mar 2024
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CEO/President

Loyalty, Value

I would tell a peer thinking about adopting Homecare Homebase that I know it is expensive, but once...

Mar 2024
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VP/Other Executive

Loyalty, Product

I am very dissatisfied with Homecare Homebase because their homecare and hospice platforms are...

Mar 2024
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VP/Other Executive

Product

The system's reports have to be more robust. They don't give us enough actionable data. The vendor's...

Mar 2024
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VP/Other Executive

Relationship

Homecare Homebase has different divisions that don't talk to each other, so we can get an executive...

Mar 2024
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CFO

Relationship

Homecare Homebase works well, and the vendor has people who know how it works. Our Homecare Homebase...

Mar 2024
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CFO

Product

The system itself is customizable, and I appreciate that. Also, the reports have all of the data...

Mar 2024
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VP/Other Executive

Product, Value

Homecare Homebase is easy to use. One thing that is very important to me is the system's workflows....

Mar 2024
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CFO

Loyalty, Product

Homecare Homebase is restrictive. The mobile application is an Android-only piece. And there is no...

Mar 2024
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CFO

Culture

Homecare Homebase doesn’t keep all their promises in terms of the selling points of the robust...

Mar 2024
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CFO

Operations

Homecare Homebase is not something that somebody can sit down and just use. They have to go through...

Mar 2024
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CIO

Loyalty, Operations, Product

Our last system was hard for the providers and easy for the employees. When we switched to Homecare...

Mar 2024
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CIO

Culture

I think the vendor was sold. Everything we have chosen since I started is no longer owned by the...

Mar 2024
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CIO

Product, Value

These kinds of systems are all too expensive. It would help if Homecare Homebase were integrated...

Mar 2024
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Director

Relationship

From a strict Medicare and financial revenue cycle needs standpoint, Homecare Homebase supports us...

Mar 2024
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CIO

Loyalty

Given that we are in the hospice business and that Homecare Homebase is one of the more prevalent...

Mar 2024
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CIO

Operations

We are largely self-supported in respect to training for Homecare Homebase.

Mar 2024
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CIO

Relationship, Product

I wouldn't say there is a chronic problem with Homecare Homebase not keeping promises. They have had...

Mar 2024
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Director

Loyalty, Product

We haven't heard nearly as many complaints about some of Homecare Homebase's workflow pieces and...

Mar 2024
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Director

Relationship

Overall, our relationship with Homecare Homebase has been positive. I think there has been some...

Mar 2024
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Director

Relationship

In terms of our relationship with the vendor's product team, we have a lot of sessions with them to...

Mar 2024
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Director

Operations

The training that Homecare Homebase provides in terms of their learning center is fairly robust.

Mar 2024
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Director

Product

The application for the system that our clinicians use on their tablets to do documentation at home...

Mar 2024
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Director

Relationship

We have an account manager for Homecare Homebase, and we know who to go to when we have issues.

Mar 2024
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Director

Loyalty

Homecare Homebase is going in the right direction. They aren't great at rollouts and new...

Mar 2024
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CFO

Operations, Product

We wish that we didn't always have to integrate things with Homecare Homebase and that there were...

Mar 2024
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CFO

Product

I wish Homecare Homebase had predictive analytics for hospice built into it. The vendor has missed...

Mar 2024
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CFO

Relationship

Homecare Homebase could help us with changes in the hospice landscape. There is a lot going on in...

Mar 2024
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CFO

Relationship

Homecare Homebase is always reaching out to us about regulation changes. That is helpful and good,...

Mar 2024
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VP/Other Executive

Relationship, Value

We have a good relationship with Homecare Homebase, and I think they are very solid. They are on the...

Mar 2024
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VP/Other Executive

Loyalty, Product

Homecare Homebase could use more robust specialty sections. I know that the vendor is working on...

Mar 2024
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Director

Operations

When we get a release from Homecare Homebase, our staff breaks things down and provides education....

Mar 2024
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Director

Culture, Operations

The care plans in the system are pretty challenging. When Homecare Homebase sold us the product,...

Mar 2024
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Director

Operations

I recommend Homecare Homebase, but I would have a long conversation with a potential customer about...

Mar 2024
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Director

Product

We use Homecare Homebase for documentation, reports, and lots of things. We can modify our...

Mar 2024
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Director

Operations

I would like to see Homecare Homebase’s education and videos be accessible to all users. That would...

Mar 2024
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CEO/President

Product

We would love to know whether there is a better system out there for patient referral management and...

Mar 2024
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CEO/President

Product

I don't have a lot of good things to say about the product. It meets our needs. The vendor's...

Mar 2024
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CEO/President

Value

The vendor nickel-and-dimes us for every single thing, but that is normal for the industry right...

Mar 2024
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Analyst/Coordinator

Product

Homecare Homebase is integrated with another one of our solutions and can send information to it. As...

Feb 2024
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Analyst/Coordinator

Relationship

From Homecare Homebase, we would like to see fewer bugs in the system. The vendor's support could...

Feb 2024
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Analyst/Coordinator

Product

We purchased the product because we needed something that was strict, hardcoded, and stringent. The...

Feb 2024
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VP/Other Executive

Loyalty, Product

We like the reports within the products, especially the analytical reports. At any minute, I can go...

Feb 2024
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VP/Other Executive

Relationship

The vendor is always asking about issues. Their support team is great. We can get ahold of them even...

Feb 2024
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CEO/President

Product

The documentation side that the clinical staff uses at the point of care could be improved.

Feb 2024
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Manager

Relationship, Product

In general, I would tell others that the system has more of a homecare focus than a hospice focus....

Jan 2024
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Manager

Loyalty, Product

The vendor is in the process of revamping their app. That will be a large development. There are...

Jan 2024
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VP/Other Executive

Loyalty

Homecare Homebase is currently on Android tablets, and I would like to see the solution move away...

Jan 2024
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VP/Other Executive

Product, Value

I like the analytics in Homecare Homebase because we are able to get numerous reports, predictive...

Jan 2024
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VP/Other Executive

Product

The staff seem to like Homecare Homebase, and getting medical records and putting in notes is easy....

Jan 2024
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VP/Other Executive

Loyalty

We decided to go with Homecare Homebase because they were able to make the enhancements that we wanted....

Jan 2024
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Analyst/Coordinator

Product

The system has the versatility and ability to document information in the office and in the field,...

Jan 2024
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Analyst/Coordinator

Operations, Product

Homecare Homebase has developed a patient-centered plan that my organization hasn’t adopted yet...

Jan 2024
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Analyst/Coordinator

Value

I requested certain data changes from Homecare Homebase that were doable on the front end but would...

Jan 2024
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Manager

Relationship

Homecare Homebase’s customer support is pretty top notch. The vendor tries to understand and resolve...

Jan 2024
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Manager

Loyalty, Relationship

Overall, our satisfaction is very good. There are very few things I'm disappointed in, but...

Jan 2024
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Manager

Product

From what I have seen on my team's end, Homecare Homebase meets the full needs of hospice pretty...

Jan 2024
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Manager

Value

For the most part, the vendor avoids charging for every little thing. In some areas, they charge for...

Jan 2024
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Manager

Relationship

Because Homecare Homebase has a larger platform, it is harder for them to adhere to things and try...

Jan 2024
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Manager

Relationship, Product

Anything that we have wanted to do in the past couple of years has been on hold, or the vendor has...

Jan 2024
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Manager

Culture, Loyalty, Product

We have DME, but the way that things are set up for that in Homecare Homebase could be different. We...

Jan 2024
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Manager

Product

From the hospice perspective specifically, when we moved over to Homecare Homebase, we realized that...

Jan 2024
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Manager

Product

The product works well for hospice overall. We do have occasional issues with interactions with the...

Jan 2024
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VP/Other Executive

Product

We like the ease of use for the front-end clinicians, and then all of the back end and analytics...

Jan 2024
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Analyst/Coordinator

Relationship, Product

Homecare Homebase has continually missed some reporting deadlines, but they have made some progress...

Dec 2023
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Analyst/Coordinator

Culture, Operations

Homecare Homebase is pretty straightforward, and sometimes, the vendor lets us do trials for certain...

Dec 2023
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Analyst/Coordinator

Relationship

We have regular meetings with our incident manager, and I feel like that person is very attentive....

Dec 2023
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Analyst/Coordinator

Relationship

The vendor has room for improvement when it comes to meeting our needs. I feel like our staff...

Dec 2023
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Analyst/Coordinator

Product

There could definitely be more upgrades for the mobile version of Homecare Homebase because that...

Dec 2023
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Analyst/Coordinator

Value

We feel like the vendor's prices are always high. I wouldn't say that Homecare Homebase charges for...

Dec 2023
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Director

Product

Homecare Homebase is a part of the post–acute care industry, and the software is developed for our...

Dec 2023
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Director

Operations

Homecare Homebase offers paid training classes for individuals to take in multiple subjects. If I...

Dec 2023
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Director

Product

Certain parts of Homecare Homebase are intuitive, and other parts are not quite so. Some of that has...

Dec 2023
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Director

Operations, Product

The product's overall quality isn't bad. If it were, we wouldn't use the product. However, the...

Nov 2023
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Director

Relationship

Homecare Homebase is pretty hesitant to send out communication when something is impacting a lot of...

Nov 2023
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Director

Value

Homecare Homebase is robust, but it is also a pretty expensive system.

Nov 2023
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Director

Relationship

I think the vendor really hones in on the priorities and voices of their customers, but when we...

Nov 2023
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Director

Relationship, Operations, Product

Homecare Homebase needs to include better real-life scenarios in the system. They also need to do a...

Nov 2023
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CEO/President

Relationship

Homecare Homebase has been working very hard on making Smart Scheduling work for us, and I...

Nov 2023
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CEO/President

Relationship

We have had several changes in our hospice management team over the years, and the vendor has been...

Nov 2023
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CEO/President

Relationship, Product

From a standpoint of regulation, Homecare Homebase has always done a good job of keeping the...

Nov 2023
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CEO/President

Product

Homecare Homebase doesn't support the inpatient unit very well. I know that is one limitation. The...

Nov 2023
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Manager

Relationship

Overall, I feel confident about our relationship with Homecare Homebase. From a high level, I have...

Oct 2023
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Manager

Relationship, Product

Homecare Homebase does quite a few workarounds for hospice to make sure things are in place and...

Oct 2023
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Manager

Relationship, Product

I feel like Homecare Homebase may not have enough knowledgeable payer-specific staff because there...

Oct 2023
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Analyst/Coordinator

Product

We never have emergency downtime with Homecare Homebase or any kind of strangeness where we don't...

Oct 2023
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Analyst/Coordinator

Product

I would like Homecare Homebase to have a scheduler for reports so that I don't have to get up at...

Oct 2023
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Analyst/Coordinator

Loyalty

We were planning on switching away from Homecare Homebase. The EMR hasn't gotten any better with...

Oct 2023
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Director

Product

A lot of Homecare Homebase's system is manual, so it doesn’t meet our needs very well. Some of the...

Oct 2023
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Director

Relationship, Operations

There isn't any training. Homecare Homebase has different knowledge bases that are a little hard to...

Oct 2023
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Director

Relationship

Homecare Homebase is pretty good at doing updates and trying to stay ahead of the curve. I like the...

Oct 2023
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Analyst/Coordinator

Product

The hospice tool is an afterthought for Homecare Homebase. Any problems with or fixes for the tool...

Oct 2023
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CEO/President

Product

The product is a little weak on the compliance side because it was built from the foundation of the...

Oct 2023
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Relationship

We communicate with a community of users about the issues we are all having. We even have side-group...

Oct 2023
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Relationship, Operations, Product

There have been a couple of upgrades that haven't worked, and the vendor has actually had to go back...

Oct 2023
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Operations

The vendor has a training tool that actually simulates the system. It is called a learning hub. When...

Oct 2023
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Culture

The vendor does product meetings where they go over new products and what is coming out. When we see...

Oct 2023
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Relationship

I would like to see the vendor improve their support. I would like their support people to actually...

Oct 2023
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Product

If a healthcare organization is just starting out and wants a pretty easy system to set up so they...

Oct 2023
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VP/Other Executive

Relationship, Operations

Homecare Homebase's people know the product well. They provide documentation, and they have someone...

Oct 2023
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VP/Other Executive

Relationship, Product

Homecare Homebase is really slow to deliver, and there generally are delays. Homecare Homebase has...

Oct 2023
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VP/Other Executive

Loyalty

Homecare Homebase knows there is some merit to what people say about their hospice solution being a...

Oct 2023
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VP/Other Executive

Product

Homecare Homebase prepares us very well for upgrades, but the upgrades have some issues. There are...

Oct 2023
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Loyalty, Relationship, Product

Homecare Homebase focuses a lot more on home care than hospice. So they are more quick to develop...

Oct 2023
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VP/Other Executive

Product

The system is not as extensible as I would like it to be. That is just the reality of where the...

Sep 2023
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VP/Other Executive

Relationship

Homecare Homebase is a solid partner, but I would love to see more engagement from them.

Sep 2023
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VP/Other Executive

Culture, Value

The challenge with Homecare Homebase is that I get charged for every little thing. Even with...

Sep 2023
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VP/Other Executive

Loyalty, Product

I am not a fan of the product’s design. The vendor needs to redesign things. We had a big change...

Sep 2023
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Analyst/Coordinator

Product

The key thing I like about Homecare Homebase is the workflow. We step through all the phases, and...

Sep 2023
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CEO/President

Operations

The system wasn't implemented correctly at our organization. Some of that is our fault, but some of...

Sep 2023
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CEO/President

Value

Homecare Homebase is pretty rigid. It is expensive to change anything in their system. Homecare...

Sep 2023
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CEO/President

Relationship

I really had to squawk to get some attention from Homecare Homebase's support team. We have a better...

Sep 2023
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CEO/President

Product, Value

I probably wouldn't buy the system again. We haven't gotten any new technology from the vendor, and...

Sep 2023
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Analyst/Coordinator

Product

Changing payers, and the whole payer thing in general, is always tricky for users.

Sep 2023
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CEO/President

Loyalty, Operations

One reason that I have stayed with Homecare Homebase is that I am invested in their system. However,...

Sep 2023
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CEO/President

Culture, Relationship

Homecare Homebase keeps their promises, but they aren't generous, and they are in the healthcare...

Sep 2023
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VP/Other Executive

Product

There is a module called Homecare Homebase Analytics, which is a type of decision support. It looks...

Sep 2023
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VP/Other Executive

Relationship, Product

Homecare Homebase is a strong platform from a clinical documentation standpoint and from a...

Sep 2023
||
(0)
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Director

Product

Homecare Homebase's system works a little better than our previous system because it is pretty well...

Sep 2023
||
(0)
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VP/Other Executive

Product

Homecare Homebase was a home health tool that was retrofitted for hospice, so the care planning...

Sep 2023
||
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VP/Other Executive

Product

Homecare Homebase has made some recent changes. Medications and a comfort care kit were the big...

Sep 2023
||
(0)
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VP/Other Executive

Culture, Value

There are some tools and functions that are individualized from a charge standpoint, but there is...

Sep 2023
||
(0)
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Director

Operations, Product

There are several functionality implementations from Homecare Homebase that we could do. We have a...

Sep 2023
||
(0)
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Director

Loyalty

We don't have any reason to think that our satisfaction with Homecare Homebase will change because...

Sep 2023
||
(0)
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VP/Other Executive

Operations

The challenge with training is that it takes a lot of training for someone to know how to build out...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

The scheduling functionality is still a bit clunky, and there is no intuitive care planning....

Sep 2023
||
(0)
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COO

Value

Every time we want to do some sort of integration, the vendor wants to charge us more. And when they...

Sep 2023
||
(0)
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COO

Operations

We are happy with our most recent upgrade. If there is a change that happens and we need to...

Sep 2023
||
(0)
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COO

Product

Our clinicians are not happy with the repetition that happens in the product; there are things that...

Sep 2023
||
(0)
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COO

Loyalty, Relationship

I know the vendor is working on things, and I know it takes time, but we wish that the things that...

Sep 2023
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Relationship

A couple of years ago, our organization made a big push to get Homecare Homebase because it was made...

Sep 2023
||
(0)
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Analyst/Coordinator

Product, Value

Homecare Homebase's product is pretty stable. It has its issues here and there, but it is fairly...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

There are a lot of changes and issues that arise with implementations and enhancements with Homecare...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Homecare Homebase's support has drastically improved over the last little while. It used to be a...

Sep 2023
||
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Analyst/Coordinator

Relationship

We have a lot of contact with our CSM and our system administrator. However, our CSM always says...

Sep 2023
||
(0)
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Director

Culture

There are some things that we need to purchase that were not part of the original agreement, but...

Sep 2023
||
(0)
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Director

Relationship, Product

Homecare Homebase is very techy. We have to have an understanding of how the analytics are processed...

Sep 2023
||
(0)
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Director

Relationship, Product

I love Homecare Homebase. One thing that I really like about Homecare Homebase is that they are on...

Sep 2023
||
(0)
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Manager

Loyalty, Product

Homecare Homebase has tried to integrate hospice into the homecare mentality because, in essence, we...

Sep 2023
||
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Manager

Product

The vendor is beginning to update some of their things, but they are still very out of date. When we...

Sep 2023
||
(0)
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Manager

Product

The biggest thing with interoperability and interfaces is that there is always a glitch somewhere. I...

Sep 2023
||
(0)
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Manager

Relationship

The vendor's support team is limited by their knowledge of hospice overall. Their support system is...

Sep 2023
||
(0)
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Manager

Loyalty, Product

The vendor has a lot of new technology they are implementing, hopefully by the end of 2024, that is...

Sep 2023
||
(0)
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Manager

Product

We have definitely had a very positive experience with Homecare Homebase. There are going to be some...

Sep 2023
||
(0)
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Manager

Relationship

The folks that we have on our client success team and the managers have been really great if we ever...

Sep 2023
||
(0)
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Manager

Value

Homecare Homebase doesn’t nickel-and-dime. Especially with the size of our enterprise, if they give...

Sep 2023
||
(0)
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Manager

Relationship, Operations

In some ways, the vendor is good at telling us about things, but in some ways, they are very...

Sep 2023
||
(0)
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Manager

Product

I don't even think the vendor knows what to do with hospice. The functionality in the product is...

Sep 2023
||
(0)
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Director

Relationship

Sometimes when we have an issue and we put in a ticket for help desk assistance, there have been...

Sep 2023
||
(0)
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Director

Product

There could be improvements with the bereavement piece of the program. The issue has to do with the...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Some days I think I know more than the customer support people do. When we call, sometimes they know...

Sep 2023
||
(0)
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Manager

Loyalty, Product

In Homecare Homebase's addendum console, when a negative answer is selected in the visits, the...

Sep 2023
||
(0)
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Manager

Product

There is a lot of back-office functionality in Homecare Homebase that is kept away from our end...

Sep 2023
||
(0)
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Manager

Product

Bereavement processes in Homecare Homebase's system are going pretty well. We are able to do the...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

There are limitations to Homecare Homebase’s care planning piece for the patients. There is not a...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

We actually didn't pay for Homecare Homebase to train us because their training wasn't that helpful.

Sep 2023
||
(0)
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Manager

Loyalty, Value

Homecare Homebase nickel-and-dimes us. We had to pay Homecare Homebase to integrate the system with...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We are integrated with our hospice pharmacy solution, so everything gets transmitted from one...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty

Homecare Homebase is very easy to use. We make it meet our needs, so we tweak what we need. I am...

Sep 2023
||
(0)
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Manager

Relationship

Homecare Homebase is a lot more reactive than proactive based on the feedback I get. However, they...

Sep 2023
||
(0)
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Manager

Operations

In the testing phase, I learned a lot about Homecare Homebase. There were a lot of great one-on-one...

Sep 2023
||
(0)
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CEO/President

Value

The biggest place where we see nickel-and-diming from Homecare Homebase is with all the integrations...

Sep 2023
||
(0)
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CEO/President

Loyalty, Product

The product seems to have been designed for back-office use not clinical use. I think the vendor is...

Sep 2023
||
(0)
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CEO/President

Operations

We worked on an integration with one of our health system partners. Homecare Homebase was the major...

Sep 2023
||
(0)
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CEO/President

Relationship

Homecare Homebase's commitment to redesigning their product is what made me double down with them....

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Homecare Homebase has been promising an improved platform for quite a while now, especially with...

Sep 2023
||
(0)
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Manager

Relationship, Value

I appreciate our client success team. There are a couple of people on my client success team who...

Sep 2023
||
(0)
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Manager

Product

The episodic nature makes things tricky with the care plans, but we can get the job done. The...

Sep 2023
||
(0)
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Manager

Operations

The release notes from the vendor are handy, and the vendor does have deeper release notes on some...

Sep 2023
||
(0)
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Manager

Product

The replicated database is pretty old technology. It is challenging, and we have issues with it at...

Sep 2023
||
(0)
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Manager

Loyalty

The product doesn't support some of our service lines. We have a mobile PCP practice, so we go out...

Sep 2023
||
(0)
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Manager

Relationship

The vendor’s support has gotten significantly better over the years. They have really focused on...

Sep 2023
||
(0)
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Manager

Product

Some of the things that we need to do with hospice, like room and board, and a certain new demo are...

Aug 2023
||
(0)
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Manager

Relationship

We get the runaround a lot with Homecare Homebase’s support.

Aug 2023
||
(0)
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Director

Relationship, Value

The product has an add-on fee to train on every little interface. That is really cumbersome. The...

Aug 2023
||
(0)
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Director

Product

Our biggest holdup with the product is that it still isn't fully bug free or supported to meet all...

Aug 2023
||
(0)
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Director

Relationship, Product

We struggle with the product's service line. The vendor offers a cool feature for patient-friendly...

Aug 2023
||
(0)
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Manager

Relationship, Product

Homecare Homebase is behind the ball on new regulations that they knew have been coming down the...

Aug 2023
||
(0)
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Manager

Product

Homecare Homebase’s reports can be cumbersome, and the vendor could streamline that.

Aug 2023
||
(0)
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CNO

Product

We like the fact that there is a mobile Homecare Homebase mobile platform for clinicians in the...

Aug 2023
||
(0)
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CNO

Loyalty, Product

Homecare Homebase is one of the best platforms that we have trialed or worked with, especially when...

Aug 2023
||
(0)
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CNO

Relationship

We seem to have a lot of people from Homecare Homebase doing various things. Things would be cleaner...

Aug 2023
||
(0)
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CNO

Product

For our inpatient module with Homecare Homebase, the technology is really cumbersome and has not...

Aug 2023
||
(0)
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Manager

Relationship, Product

Homecare Homebase is a home health product that the vendor has attempted to make into a hospice...

Aug 2023
||
(0)
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Manager

Operations

Homecare Homebase’s ongoing training is probably the same as the initial in terms of their notes for...

Aug 2023
||
(0)
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Manager

Product

The ease of use of Homecare Homebase in terms of just clicking buttons is probably high. If I think...

Aug 2023
||
(0)
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Manager

Product

There are some opportunities for improvement in terms of making some enhancements to the bereavement...

Aug 2023
||
(0)
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Manager

Relationship

I prefer to work with agencies that utilize Homecare Homebase. Overall, the vendor does an...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor's customer support team is really good. I trust them. They do well and are really good...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Homecare Homebase, both as the mobile version for field clinicians and as the desktop version for...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

We purchased the Homecare Homebase solution because we needed it to be stringent for regulations in...

Aug 2023
||
(0)
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Manager

Product

We do not like the desktop side of the solution. We are very irked with Homecare Homebase about a...

Aug 2023
||
(0)
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Manager

Relationship

Homecare Homebase is probably the best vendor in the space, but that doesn't mean they are very...

Aug 2023
||
(0)
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Manager

Value

Homecare Homebase’s pricing structure is pretty clear, and the vendor does a solid job of delivering...

Aug 2023
||
(0)
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Manager

Relationship

We are getting help with most of our issues through tech support, although we do have access to the...

Aug 2023
||
(0)
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Manager

Operations

Homecare Homebase does an adequate job for our needs. The vendor provides updates and release notes,...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Homecare Homebase’s support is getting better because we have complained a lot. Homecare Homebase...

Jun 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Integration is where we struggle. We have a couple of systems we would like to integrate, but the...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I would rate the ease of use a little low for somebody new coming in who has never seen Homecare...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

Homecare Homebase is pretty good. It encompasses mostly everything we are looking for. There are...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Product, Value

Sometimes Homecare Homebase drives tangible outcomes, but there are other times when they make a...

Jun 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The Homecare Homebase system has been more difficult for us to transition to because our...

Jun 2023
||
(0)
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Manager

Relationship, Product

The pharmacy piece supporting the hospice piece works with the Epic system with no interaction with...

Jun 2023
||
(0)
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Director

Product

The product isn't really friendly when it comes to supporting transitions of care. It is very...

Jun 2023
||
(0)
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Director

Relationship, Operations

The vendor's integration team was pretty good, and the system's integration was smooth. That team is...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

The vendor's technical support is disappointing. When I present a problem, nine times out of ten,...

Jun 2023
||
(0)
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Director

Relationship, Product

In a different product, when users log into their tablets, they are given a notification that an...

Jun 2023
||
(0)
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Director

Product

The product has hiccups, but we can get things done. That process is more onerous than it has to be....

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

The vendor's technical support needs to have continuity because we always have to go back and check...

Jun 2023
||
(0)
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Director

Relationship

I can meet with a team from the vendor, and that team is fantastic. The problem is that we can only...

Jun 2023
||
(0)
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Director

Value

Homecare Homebase seems to have a nonverbal pain scale, but it turns out that that is an extra...

Jun 2023
||
(0)
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Director

Product

Our experience with the system has been a mixed bag. The program itself isn't bad, but it depends on...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

The support at Homecare Homebase doesn't seem to have any obligation to respond in any certain...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

Recently, the vendor added a medical kit functionality that isn't quite there. It is one thing that...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Homecare Homebase is trying to standardize the way all of their managers present information to all...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

The biggest issue that we have with Homecare Homebase right now is with their untested and released...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

Homecare Homebase has a pretty robust analytics piece, but the weakness in it is that we can't...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

One of Homecare Homebase's strong points is that they don't overcomplicate things. They didn't try...

Jun 2023
||
(0)
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Manager

Product

I like the Pointcare app, which is what the field staff use; it is intuitive and easy to learn....

Jun 2023
||
(0)
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Analyst/Coordinator

Product

If we are getting a patient from homecare to hospice, then the product is pretty straightforward....

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Homecare Homebase seemed to be overwhelmed with the Cerner shutdown. Cerner had a number of clients...

Jun 2023
||
(0)
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Director

Product

Homecare Homebase does not coordinate with our EMR, so we have to go into our EMR to put in...

Jun 2023
||
(0)
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Director

Product

The system does a good job of encompassing most of our hospice needs.

Jun 2023
||
(0)
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Director

Product, Value

It would be nice if the medications we ordered for everyone were automatically populated into every...

Jun 2023
||
(0)
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