Homecare Homebase (Hospice)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Future Outlook
Homecare Homebase is planning to do some care plan improvements for the product. Those improvements...
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Technology
The product’s integration is dissatisfying. We have to pay for the same thing multiple times, and...
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Functionality and Upgrades
The system is great. The strength is that the vendor can spin up the system pretty fast. Onboarding...
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Technology
The hospice system has fewer plug-ins to the solution than the vendor’s home health product. Less...
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Implementation and Training
We do a lot of our own ongoing training. Homecare Homebase provides details when they do upgrades...
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Future Outlook
There are a couple of consoles that we feel are not where they need to be with ease of use on the...
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Functionality and Upgrades
Homecare Homebase is a robust system that is very up-to-date with all of the compliance and...
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Other Observations & Comments
We have users who have expressed a desire for some enhancements to Homecare Homebase’s bereavement...
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Service and Support
To me, a vendor keeping all promises would encompass absolutely everything, meaning that all...
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Functionality and Upgrades
We have had a little trouble with the last few upgrades. I feel like Homecare Homebase hasn’t done...
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Relationship
We have regular meetings with our incident manager and system administrator. They let us know ahead...
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Service and Support
We would be more satisfied if we had a little more ability to fix our problems. There are certain...
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Functionality and Upgrades
The only suggestion I have for Homecare Homebase is to make alerts and error messages more reader...
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Functionality and Upgrades
I like that I can run a report out of the system for everything when it comes to the back office and...
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Functionality and Upgrades
Homecare Homebase is not as strong on the hospice side. I would like to see the finance reporting...
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Functionality and Upgrades
I like the Homecare Homebase equipment for nurses. Nurses are able to document what they need to,...
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Functionality and Upgrades
The product’s functionality is getting worse. Homecare Homebase will roll out a brand-new...
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Service and Support
At least with our previous vendor, we could add our name to a list or something when there was a...
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Lessons Learned
We would only recommend the Homecare Homebase product if a peer were going to get someone else to...
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Future Outlook
Our satisfaction with Homecare Homebase is certainly not going to go up; we are scared it is going...
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Sales and Contracting
Homecare Homebase makes promises in relation to the product being better quality and making their QA...
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Technology
The vendor is moving toward huge levels of manipulation in the patient care plan in the field with...
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Functionality and Upgrades
We have had problems transitioning patients from home health to hospice. Homecare Homebase made...
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Functionality and Upgrades
Homecare Homebase caused us to miss many submissions because they built their system incorrectly...
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Future Outlook
I am convinced that Homecare Homebase has killed someone because they sent the wrong medication...
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Relationship
The vendor broke all of their promises to keep us in compliance. They told us bald-faced lies.
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Sales and Contracting
Every time the vendor had some flashy new thing to give us, we would turn it on and find that it was...
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Relationship
The first people that we worked with from Homecare Homebase were very empowered. However, about...
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Interfacing and Integration
Homecare Homebase makes integrating with systems difficult. It is especially tough to integrate with...
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Functionality and Upgrades
There are some items in the hospice arena that Homecare Homebase doesn’t have a product for. The...
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Functionality and Upgrades
Homecare Homebase seems like a homecare software that was modified to meet hospice needs, and it...
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Functionality and Upgrades
There is no scheduling functionality in the system. We have several reports that we run every night...
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Functionality and Upgrades
We did an upgrade where we tried to enable a new module. That upgrade went so poorly that the vendor...
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Functionality and Upgrades
I know that we are getting bills out there, and there are a lot of things happening with the system...
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Service and Support
Homecare Homebase’s support team doesn’t do anything for us. I don’t even log tickets because the...
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Functionality and Upgrades
Homecare Homebase is not a great fit for hospice organizations. I get the feeling that it has more...
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Technology
Something Homecare Homebase does quite well with is the scheduling component in one of the...
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Functionality and Upgrades
I would recommend Homecare Homebase because even though we have had a lot of frustrations in our...
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ROI / Cost
Homecare Homebase nickel-and-dimes us to death, and the product functionality does not meet our...
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Functionality and Upgrades
I love that I can enter a new episode of care and pull everything from one episode of care to another....
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Interfacing and Integration
It would be helpful if we were able to integrate more things with the product. There are some things...
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Interfacing and Integration
The integration in general is just not mature, and it is very costly to try to integrate with the...
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ROI / Cost
We hear a lot of feedback about the cost of the Homecare Homebase system. Homecare Homebase charges...
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Service and Support
We had a spurt with Homecare Homebase where support was really challenging, but for the last while,...
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Functionality and Upgrades
With Homecare Homebase, we have more optics on overall analytics. We also have a standardized...
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Functionality and Upgrades
The vendor did not develop the system for the hospice space. The system is not aligned with hospice...
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Service and Support
When we reach out to Homecare Homebase, they are quick to answer but do not give acceptable...
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Service and Support
The vendor's support has gotten better. The vendor has really stepped things up. They have a new...
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Future Outlook
The product's ease of use isn’t perfect because of the older interface and the look and feel of the...
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ROI / Cost
We get our money's worth. Homecare Homebase is the gold standard. There is always a cost for...
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Interfacing and Integration
Homecare Homebase is very strong with interoperability. The product has more interfaces than any...
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Functionality and Upgrades
Homecare Homebase's point of care software, the tablet-based tool that our field staff uses, is...
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Functionality and Upgrades
There are a few things that make Homecare Homebase stand out from other products in the marketplace....
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Implementation and Training
The product is designed around workflow, but getting up to speed with the process takes back-office...
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Relationship
Homecare Homebase is making great efforts to add talent to their staff and is expending much effort...
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Other Observations & Comments
It is pretty well known in the industry that Homecare Homebase doesn't have a whole lot of major...
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ROI / Cost
Homecare Homebase's system doesn’t do a decent job of transitioning between lines of service. So we...
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Relationship
The system is very lacking in the inpatient setting. Overall, I would say the system is great for...
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Functionality and Upgrades
Homecare Homebase started out doing home health, and then they took the exact same software model...
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Functionality and Upgrades
Homecare Homebase has automatic eligibility checks for Medicare. I think the referral piece is very...
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ROI / Cost
Homecare Homebase nickel-and-dimes for everything. If they have a nice new feature, like automatic...
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ROI / Cost
Homecare Homebase has an online learning hub. For clinicians, that provides pretty good ongoing...
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Technology
Using the mobile app and entering referrals is easy for end users using Homecare Homebase.
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Functionality and Upgrades
There are certain things that are good, and certain things that are still in progress or that could...
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Functionality and Upgrades
Our billing team doesn't like Homecare Homebase. We definitely need to have better internal...
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Functionality and Upgrades
From a clinical perspective, we mostly like Homecare Homebase. It is much easier to onboard a new...
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Functionality and Upgrades
Homecare Homebase was built for homecare, but I don’t like Homecare Homebase for hospice. When we...
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ROI / Cost
Homecare Homebase was the most expensive option we had, and the vendor charges us for every little...
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Service and Support
When we open service tickets, timeliness is an issue. We have had to escalate to the vendor's...
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Functionality and Upgrades
The hospice product is weaker in terms of meeting our needs than the vendor’s homecare product is. I...
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Functionality and Upgrades
Homecare Homebase is very poor with transitions of care. We have reviewed using another referral...
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Lessons Learned
I wouldn’t recommend this product to a facility that is only a hospice organization. There are...
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Other Observations & Comments
I don’t know whether Homecare Homebase ever promised that the product was great. We have a lot of...
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Functionality and Upgrades
We have a good group of staff members here that are able to benefit from Homecare Homebase, but I am...
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Sales and Contracting
Homecare Homebase should make sure that the people that are selling their product are very familiar...
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Service and Support
We have different problems and things, but the vendor gets them resolved.
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ROI / Cost
Homecare Homebase is very popular in the market, so their price is on the higher end. The vendor’s...
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Relationship
The vendor does well in terms of understanding the hospice business. They have developed a very good...
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Relationship
Homecare Homebase is always good in terms of compliance. If they do an update, they send out...
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Interfacing and Integration
We have been using the platform for years, and not much has changed. Homecare Homebase doesn't...
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Other Observations & Comments
We have to really stay on top of things to understand what the system is telling us. We are still...
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Functionality and Upgrades
The system itself is not difficult to use if somebody teaches us correctly and connects the dots for...
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Functionality and Upgrades
Homecare Homebase doesn't put out many new features. When the vendor does put out new features, the...
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Future Outlook
There just aren’t any fantastic solutions in this space. Homecare Homebase is on the better end of...
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Service and Support
Homecare Homebase’s development times are way slower than what the vendor promises. The vendor's...
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ROI / Cost
Homecare Homebase charges for every little thing. They try to turn any interface or new feature into...
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Implementation and Training
The vendor doesn’t do much training. We are on our own for that.
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Interfacing and Integration
From a hospice perspective, the Homecare Homebase system meets our needs. Homecare Homebase...
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Interfacing and Integration
A particular report has to be submitted quarterly to the National Hospice and Palliative Care...
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Technology
The product’s technology is not keeping up as we are moving fast with technology. Using Homecare...
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Implementation and Training
The product’s implementation was not good quality. It was quite hard. Homecare Homebase doesn’t do...
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ROI / Cost
The product is very expensive. When we bought it, the vendor told us we would have great...
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Service and Support
The vendor has a lousy support network. The people answering the phones don’t seem to know how to...
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Functionality and Upgrades
We are doing a lot of acquisitions, and setting up new facilities requires a great deal of manpower...
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Functionality and Upgrades
The product does not have a lot of upgrades that significantly improve functionality. When the...
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Interfacing and Integration
Integration with the product is a very manual and difficult process. It takes an extreme amount of...
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ROI / Cost
Homecare Homebase is the most expensive software I can imagine. We spend a significant amount of...
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Relationship
The vendor is pretty good. They seem to know what they are doing. However, they aren't agile, and...
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Service and Support
They meet what is required, but they definitely don't put in more effort than what they feel that...
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Relationship
They do make enhancements, they just aren't great at getting them all timely or educating the...
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ROI / Cost
As promoted, they do what they say. Once you get it set up, it's really up to us to maintain it and...
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Functionality and Upgrades
Their clinician side is very user friendly. Their back office side, it's much more robust and so...
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ROI / Cost
There's always room for improvement on this. But, looking at the major audits that we had prior to...
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Functionality and Upgrades
Homecare Homebase is a regulation, order driven, compliant friendly software that is on an...
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Functionality and Upgrades
They struggle with their IDG interface, care plan management, and wound care documentation. They...
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Other Observations & Comments
Homecare Homebase, we have brought them a couple different vendors that we felt would be helpful...
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Functionality and Upgrades
We gave them a list of items that needed to be addressed or looked at. It was promised we would get...
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ROI / Cost
We asked them to enhance something, and they wanted to charge us thousands of dollars to update...
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Relationship
The vendor will tell us their visions for software development. For the most part, they keep their...
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Relationship
The vendor has people in each of their client's organizations who are superusers. They are trained...
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ROI / Cost
We receive our money's worth from the system. Everyone needs something different from it, and the...
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Functionality and Upgrades
The product works well. I sometimes put patient information into it after hours, and I don't have...
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Service and Support
I like that the vendor keeps the product fresh and new by updating it regularly. The product keeps...
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Service and Support
If something goes wrong, we can call the vendor and put in tickets. Homecare Homebase is very...
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ROI / Cost
We have certain reports that are due every year. We can't run those reports ourselves, but we need...
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Implementation and Training
The vendor trains us on best practices, and those trainings are usually free. However, if we get new...
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Functionality and Upgrades
I have worked with Homecare Homebase's products for a long time, and I have seen the vendor make a...
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Service and Support
If the vendor can’t meet a deadline for a promise, they let us know and tell us when they can...
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