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Homecare Homebase (Hospice) Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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Director

Relationship

We have a really good relationship with our account and incident managers, as well as some of our...

Apr 2025
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Director

Product

The quality and stability of the solution are good but not great. The solution is a little bit...

Apr 2025
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Director

Loyalty, Relationship

Homecare Homebase has been through a lot of changes in the past six months, and they have been...

Apr 2025
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Director

Relationship

We have found new contacts within Homecare Homebase's leadership team as things have shifted around....

Apr 2025
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CFO

Culture, Value

Homecare Homebase nickel-and-dimes us to death. They like to charge for everything extra. In the...

Apr 2025
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CFO

Value

I would like to see Homecare Homebase incorporate predictive analytics. Homecare Homebase would have...

Apr 2025
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CEO/President

Product, Value

We do a lot of mergers and acquisitions, and I see a lot of other EMRs. I see a lot of people who...

Apr 2025
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CEO/President

Product

The Homecare Homebase system should be smarter. I shouldn't have to answer all the questions if I...

Apr 2025
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Director

Culture, Operations

The function of Homecare Homebase is there, but when it was first set up, it was like buying a car...

Apr 2025
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Director

Relationship

Homecare Homebase gets answers straight back to us. Sometimes they can't do something and close a...

Apr 2025
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Director

Operations, Product, Value

Our end users feel like Homecare Homebase is cumbersome. To do one thing, we have to take multiple...

Apr 2025
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Director

Operations

Homecare Homebase doesn’t really do training. They have online stuff and things like that, but we...

Apr 2025
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Director

Loyalty, Product

Homecare Homebase is doing pretty well in terms of delivering new technology. They are trying. The...

Apr 2025
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Director

Culture, Value

I don't think Homecare Homebase's price is bad for what we get. There are worse prices, and I'm sure...

Apr 2025
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CIO

Loyalty, Product

I can rattle off more things that are one to two years late with Homecare Homebase than I can the...

Apr 2025
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CIO

Operations

Nobody does great with implementations. We took one of the annual releases recently and had a...

Apr 2025
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CIO

Loyalty, Relationship

Some of the best things Homecare Homebase does are the benchmarks and metrics they provide on how we...

Apr 2025
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CIO

Loyalty

I'm waiting to see how Homecare Homebase’s turnover turns out. If they lean in with some...

Apr 2025
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CEO/President

Loyalty

Homecare Homebase keeps promising to upgrade to a new hospice platform called Project Mustang. It...

Mar 2025
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CEO/President

Loyalty

We are exploring different interfaces or platforms for private duty and palliative care. However, we...

Mar 2025
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VP/Other Executive

Product

The biggest improvement that Homecare Homebase could make has to do with when we want to integrate...

Mar 2025
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VP/Other Executive

Relationship, Product

I like the ease of use and access of Homecare Homebase. We had used another EHR in the past, and...

Mar 2025
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Director

Loyalty, Product

There is a lot to do in the system, including some advancements. The system has lots of faults,...

Mar 2025
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Director

Culture, Relationship

Even before we had our current account executive, we had a different one. I have never had a bad...

Mar 2025
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Analyst/Coordinator

Product, Value

There is a cost to do integrations, but Homecare Homebase is willing to do integrations. Homecare...

Feb 2025
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Analyst/Coordinator

Relationship, Operations, Value

Homecare Homebase has had some staff turnover. They have been a little slower. But my account...

Feb 2025
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Analyst/Coordinator

Loyalty, Value

Homecare Homebase is part of our long-term plans. And if we had to make a choice, we would buy...

Feb 2025
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Director

Relationship, Product

Homecare Homebase could be stronger in their vision of the reports and how they actually comprise...

Feb 2025
||
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Manager

Relationship

With Homecare Homebase, we submit a ticket through their website, wait for hours, and then end up...

Jan 2025
||
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Manager

Relationship

Homecare Homebase needs to improve their communication about their updates. They communicate certain...

Jan 2025
||
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Manager

Relationship

We have to try to prove that a problem is a problem and is important to us, but the vendor just...

Jan 2025
||
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Manager

Product

Homecare Homebase's hospice tool works; it is an EMR, and there is complexity with that. But...

Jan 2025
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Manager

Relationship

We do meet with Homecare Homebase on a regular basis to go over our overall business, but they are...

Jan 2025
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Manager

Relationship

With normal development phases and the stuff Homecare Homebase says they are going to work on,...

Jan 2025
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CIO

Relationship, Operations, Product

Homecare Homebase should improve the user experience for both the providers and the back-office...

Jan 2025
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CIO

Loyalty

We moved to Homecare Homebase because we had a relationship with them, and we chose them so we could...

Jan 2025
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VP/Other Executive

Culture, Relationship

Homecare Homebase doesn't keep all of their promises. They have a replacement for their mobile...

Jan 2025
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VP/Other Executive

Loyalty

There is room for improvement in terms of Homecare Homebase meeting the full needs of hospice care,...

Jan 2025
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VP/Other Executive

Operations, Product

I don't know how or what has been testing the system upgrades, but in the last few upgrades, there...

Jan 2025
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VP/Other Executive

Loyalty, Product

Interoperability has gone well with Homecare Homebase. All of the various outside vendors that we...

Jan 2025
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VP/Other Executive

Relationship, Product

We have our own analytics team for some internal reporting because we don't always like the way...

Jan 2025
||
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Director

Relationship, Product

The hard part about post-acute is CMS changes things so quickly, and it is difficult to perfect...

Jan 2025
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Director

Relationship

Homecare Homebase doesn’t have a lot of people who we can call and talk with about palliative care....

Jan 2025
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Analyst/Coordinator

Relationship, Product

We have had trouble with the medications interfacing. Sometimes the medications don't cross over,...

Jan 2025
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Analyst/Coordinator

Relationship

The vendor is pretty good at support. If we have a problem, they are pretty prompt with our tickets...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

I have used worse EHRs. This one is not that bad. I like it. There is some room for improvement. The...

Jan 2025
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Analyst/Coordinator

Product

There are some issues with the ease of use. Maybe that is because of the age of the staff. Hospice...

Jan 2025
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Analyst/Coordinator

Value

The vendor avoiding charging for every little thing has been a gripe. The home health side...

Jan 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

Homecare Homebase is keeping up with the current regulations and the new regulations that are coming...

Jan 2025
||
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CISO

Product

The user experience in Homecare Homebase is not intuitive, and we can’t do documentation remotely. I...

Jan 2025
||
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CISO

Product

We have some issues with Homecare Homebase and incorporating different databases, and we want more...

Jan 2025
||
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CISO

Product

We have frequent upgrades with Homecare Homebase, so our users have to go and download the new...

Jan 2025
||
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CISO

Relationship, Value

We have seen much better engagement from Homecare Homebase recently.

Jan 2025
||
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CISO

Loyalty, Relationship

We don't know what we don't know with Homecare Homebase, and we are always looking for more...

Jan 2025
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VP/Other Executive

Relationship, Product

When we first started with Homecare Homebase's system, it was very challenging, and things often...

Jan 2025
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VP/Other Executive

Loyalty, Product

We have a palliative program with Homecare Homebase, and it isn't working well at all. We looked at...

Jan 2025
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VP/Other Executive

Operations

We have a large staff, and trying to get training for all of them can sometimes be difficult. But I...

Jan 2025
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VP/Other Executive

Relationship, Product

We haven't had any unexpected downtime. Homecare Homebase has done updates after hours for us, and...

Jan 2025
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VP/Other Executive

Loyalty, Product

Homecare Homebase is working on an AI solution now, but it could be a while. So we are a little...

Jan 2025
||
(0)
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VP/Other Executive

Value

Homecare Homebase often tries to upcharge us, and we get told all the time that things are...

Jan 2025
||
(0)
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VP/Other Executive

Product

We get asked all the time about our experience with Homecare Homebase's hospice system as people are...

Jan 2025
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VP/Other Executive

Relationship

We go into a queue for support, and the support depends on how many people are ahead of us before it...

Jan 2025
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(0)
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VP/Other Executive

Relationship

Homecare Homebase lacks proactive communication when something may go sideways. A lot of times, we...

Jan 2025
||
(0)
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VP/Other Executive

Product

Homecare Homebase has good, solid workflow processes, and the system has good dashboards and...

Jan 2025
||
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VP/Other Executive

Value

Homecare Homebase nickel-and-dimes us all day long. If there is a new gizmo that I want to add on, I...

Jan 2025
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(0)
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CEO/President

Relationship, Product

Unbilled revenue is a big issue for any service line. Homecare Homebase doesn’t have a way to...

Dec 2024
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CEO/President

Product, Value

One huge change that Homecare Homebase made that has made an impact on the hospice line is moving...

Dec 2024
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(0)
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CEO/President

Loyalty

Unfortunately, Homecare Homebase is part of our long-term plans. The reliability of Homecare...

Dec 2024
||
(0)
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CEO/President

Loyalty, Relationship

Homecare Homebase needs to be worrying about Epic. Epic is doing so much with their home health...

Dec 2024
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(0)
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CEO/President

Relationship, Product

We have had to do quite a few workarounds with Homecare Homebase. The issue gets back to quality...

Dec 2024
||
(0)
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CEO/President

Loyalty, Relationship, Product

Homecare Homebase will stay up on the things that they have to stay up on, like the regulatory...

Dec 2024
||
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CEO/President

Relationship, Operations, Product

We had some trouble getting changes made in Homecare Homebase, so the communication could have been...

Nov 2024
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(0)
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CEO/President

Product

Homecare Homebase is definitely more built for home care and not hospice, but the vendor has adapted...

Nov 2024
||
(0)
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Director

Loyalty, Relationship, Operations, Product

Homecare Homebase is really trying on their documentation, and they have been doing some webinars,...

Oct 2024
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Director

Loyalty, Operations, Product

Some of the workflows utilized in the system, especially in the hospice world, could be a lot...

Oct 2024
||
(0)
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Director

Relationship

Homecare Homebase’s support has been getting worse. Their Customer Experience Portal is really good...

Oct 2024
||
(0)
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Director

Operations

Homecare Homebase has done a better job on their training videos than other vendors. The web support...

Oct 2024
||
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Director

Value

The only thing Homecare Homebase's system integrates with is their preferred partners' systems, and...

Oct 2024
||
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Director

Value

Homecare Homebase is so expensive. I just don't know how they get away with charging us so much...

Oct 2024
||
(0)
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VP/Other Executive

Relationship, Product

Homecare Homebase could modify how they do things and upgrade the software to keep up with...

Oct 2024
||
(0)
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VP/Other Executive

Relationship, Operations

The vendor's support is very slow. I would like to see faster service. Homecare Homebase is an...

Oct 2024
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Director

Product

There are just a few areas specific to hospice and other services that we provide that home health...

Oct 2024
||
(0)
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Director

Relationship

Homecare Homebase has not been forthcoming about some of the recent things that have been a problem....

Oct 2024
||
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Director

Relationship, Product

Homecare Homebase has the ability to integrate with a lot of good partners. That allows us to...

Oct 2024
||
(0)
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Director

Value

Homecare Homebase is an expensive product, and there have been a few concerns with the quality of...

Oct 2024
||
(0)
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Director

Relationship, Operations

There are some areas in Homecare Homebase that definitely work as promoted, but there are some areas...

Oct 2024
||
(0)
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Director

Operations

Homecare Homebase does a good job with training. They also have a big repository on their online...

Oct 2024
||
(0)
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Director

Product

Homecare Homebase checks all the boxes. They can always do things better, but all the main...

Oct 2024
||
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Director

Loyalty, Product

Homecare Homebase is trying to provide functionality that meets our needs, but sometimes this takes...

Oct 2024
||
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Director

Culture, Relationship, Product

Homecare Homebase has integrated a lot of new features in the system that they promised they would...

Oct 2024
||
(0)
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Manager

Loyalty, Relationship

The vendor very rarely keeps development timelines. The timeline is extremely delayed for the new...

Oct 2024
||
(0)
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Manager

Operations, Product

With some of the regulatory stuff, the vendor keeps development timelines, but the system lacks the...

Oct 2024
||
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Manager

Relationship

We have really good direct team members. A couple of them are phenomenal. If it weren't for their...

Oct 2024
||
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Manager

Relationship

Most of the support people do not understand the hospice functionality in their own system. They...

Oct 2024
||
(0)
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Manager

Loyalty, Product

The system is a home health software with hospice merged into it. And the functionality is very home...

Oct 2024
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(0)
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Manager

Product

We have experienced a few pain points and hiccups with the system. We haven't converted over to the...

Oct 2024
||
(0)
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Manager

Loyalty, Product

The new online learning hub that the vendor rolled out is working pretty well for some of our new...

Oct 2024
||
(0)
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Director

Relationship

A lot of the time, customers have to be the ones to alert the vendor to problems. I would like the...

Sep 2024
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(0)
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Director

Product

We still have issues with inpatient unit documentation in Homecare Homebase. When there are...

Sep 2024
||
(0)
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Director

Relationship

Homecare Homebase keeps all of their promises. Sometimes their time frames are a little longer than...

Sep 2024
||
(0)
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Director

Relationship

We use Homecare Homebase's customer experience portal for quite a few things. The vendor has a lot...

Sep 2024
||
(0)
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Director

Loyalty

Homecare Homebase is in the process of making the product easier to use. They are hopefully coming...

Sep 2024
||
(0)
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Manager

Product

Homecare Homebase is a home software with hospice merged into it, and the functionality, of course,...

Sep 2024
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(0)
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Manager

Loyalty, Relationship

I have been hearing that we will be getting a new platform for years, and now it is finally just...

Sep 2024
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(0)
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Manager

Relationship, Product

We have been having a major issue between hospice and Homecare Homebase. It has been several years,...

Sep 2024
||
(0)
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Manager

Relationship

When Homecare Homebase has releases or upgrades, they are not responsive, even when we have overall...

Sep 2024
||
(0)
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Manager

Loyalty, Relationship

Most of the people at Homecare Homebase do not understand hospice functionality in their own system,...

Sep 2024
||
(0)
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Manager

Product, Value

Homecare Homebase does a good job at supporting all of the endeavors we have around providing good...

Sep 2024
||
(0)
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Manager

Relationship

Every Homecare Homebase client has a support team. We have different support team members, and they...

Sep 2024
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(0)
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Manager

Product

Just like with any program, there is room for improvement on various items, like user functionality,...

Sep 2024
||
(0)
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Manager

Relationship

Homecare Homebase has added a couple of helpful support features. Their ticketing system has gotten...

Sep 2024
||
(0)
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Manager

Operations

Training is probably one area that I feel could use a lot more support inside of the vendor's...

Sep 2024
||
(0)
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Manager

Relationship, Product

I like to compare Homecare Homebase to Epic. Epic has a big, complicated program with a lot of...

Sep 2024
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(0)
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Manager

Relationship, Product

Homecare Homebase tries to stay ahead of what is going on in the healthcare industry, and they try...

Sep 2024
||
(0)
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Manager

Loyalty, Relationship, Operations

Homecare Homebase is fine for our high-end users, like people who are wearing multiple hats and who...

Sep 2024
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Manager

Value

Homecare Homebase’s charge structure is fair. I don't necessarily feel like we get nickel-and-dimed...

Sep 2024
||
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Manager

Product

Homecare Homebase is definitely better than average programs, and I’m pretty satisfied in terms of...

Sep 2024
||
(0)
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Manager

Loyalty, Product, Value

Over the years, as Homecare Homebase has made changes inside their system on how they do product...

Sep 2024
||
(0)
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CEO/President

Relationship, Operations

Homecare Homebase has gotten much better with their communication. They have also become more aware...

Sep 2024
||
(0)
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CEO/President

Value

The system lacks integration, and it is hard for us to see patients' journeys in it. I think that is...

Sep 2024
||
(0)
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VP/Other Executive

Product

I like that the product is an intuitive, patient-centered care planning solution and that the...

Sep 2024
||
(0)
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VP/Other Executive

Value

Homecare Homebase does not avoid charging for every little thing. That pertains to integrations and...

Sep 2024
||
(0)
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Nurse

Relationship

Homecare Homebase’s support is improving and has gotten better over time.

Aug 2024
||
(0)
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Nurse

Loyalty, Product

Homecare Homebase’s inpatient hospice system needs to be very much worked on. It is very much a...

Aug 2024
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Analyst/Coordinator

Relationship

We have been with Homecare Homebase for several years, and for the most part, it has been a pretty...

Jun 2024
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Analyst/Coordinator

Product

Every agency is going to do things a little differently. Homecare Homebase has models that they...

Jun 2024
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Analyst/Coordinator

Culture, Value

The vendor changed their licensing model for analytics so that we had a few folks designated as site...

Jun 2024
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Analyst/Coordinator

Relationship

We have regular calls with the incident manager and with our system admin, but they are nothing more...

Jun 2024
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Analyst/Coordinator

Product

Homecare Homebase hasn’t really brought anything to the table that we have thought we needed or that...

Jun 2024
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Analyst/Coordinator

Loyalty, Operations, Product

The product is pretty easy to use, and one of the things that I liked about it when we selected it...

Jun 2024
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Analyst/Coordinator

Product

The analytics and the reporting within the product are very good. We can see into pretty much every...

Jun 2024
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Analyst/Coordinator

Culture

Homecare Homebase has a habit of releasing new things before they fix the old things. We would...

Jun 2024
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Analyst/Coordinator

Relationship

Homecare Homebase has a structure with an incident manager who is the go-to person for escalating...

Jun 2024
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Analyst/Coordinator

Relationship

The people who work in Homecare Homebase’s support department are very good and very well...

Jun 2024
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Analyst/Coordinator

Culture, Relationship, Operations

The general structure of how Homecare Homebase does their client meetings has changed. This probably...

Jun 2024
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Analyst/Coordinator

Operations

Our initial training was very good, but Homecare Homebase needs to test their products and features...

Jun 2024
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Analyst/Coordinator

Product

I would like to see Homecare Homebase support the software better than they do. For example, we have...

Jun 2024
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Analyst/Coordinator

Product

Homecare Homebase is a workflow-based system that has tasks that are timed. For instance, any given...

Jun 2024
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Director

Relationship

With Homecare Homebase’s support, things either get handled really quickly and we are very happy, or...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

When CMS came out with a requirement for hospice for the EOB addendum, most of the systems we looked...

Jun 2024
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Analyst/Coordinator

Culture

When we signed up with Homecare Homebase, they said the software could do several things, but it...

Jun 2024
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Analyst/Coordinator

Loyalty, Product, Value

There just isn't enough data on some of the standard reporting in Homecare Homebase's system, so we...

Jun 2024
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Analyst/Coordinator

Relationship

I would like to see Homecare Homebase be a little more engaged with the end user. Typically, we only...

Jun 2024
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Analyst/Coordinator

Value

Homecare Homebase is flexible and negotiates better rates on the front end, but they do...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty

Homecare Homebase has private duty and palliative care service lines technically, but we are not...

Jun 2024
||
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Analyst/Coordinator

Relationship

There are usually bugs when we do upgrades in Homecare Homebase's system. Once the vendor recognizes...

Jun 2024
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Analyst/Coordinator

Relationship

Most of the tickets that we open with Homecare Homebase are processed in a pretty timely manner. We...

Jun 2024
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Analyst/Coordinator

Loyalty

Homecare Homebase is working on the rebuild of their mobile application, and if it turns out the way...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

Homecare Homebase is always fixing little things here and there, but things are always breaking. The...

Jun 2024
||
(0)
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Manager

Relationship, Operations

I never have trouble with training. If we have questions on how to use something, Homecare Homebase...

Jun 2024
||
(0)
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Manager

Relationship

Homecare Homebase has different departments that handle different questions. Sometimes we are not...

Jun 2024
||
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Manager

Product

Homecare Homebase is very clean, and they have a ton of canned reports. In my role, a lot of times...

Jun 2024
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Director

Operations, Product

I think it definitely takes time for people to really learn the Homecare Homebase system. But once...

Jun 2024
||
(0)
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Director

Value

I feel like Homecare Homebase charges me for every little thing. The cost of the setup was big, and...

Jun 2024
||
(0)
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Director

Loyalty, Relationship

I don't know whether Homecare Homebase is going to improve enough to make my overall satisfaction go...

Jun 2024
||
(0)
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Director

Product

If I could make design changes for Homecare Homebase's system, there would be a lot more ease in...

Jun 2024
||
(0)
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Analyst/Coordinator

Operations

We have had some really good and some really bad implementations with Homecare Homebase recently....

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

Some really good hospice features have been implemented recently. The new medication kit is pretty...

May 2024
||
(0)
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Analyst/Coordinator

Relationship

I would like Homecare Homebase to be able to get things done. When we talk to the people involved...

May 2024
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