Homecare Homebase (Private Duty) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Loyalty, Value

We got in with Homecare Homebase long before they became what they are today, and I have heard that...

Oct 2023
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CEO/President

Culture

Homecare Homebase is pretty helpful. We are a small company, and they have been pretty gracious to...

Sep 2023
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CEO/President

Product

Private duty is a little challenging, and there is a cheaper platform that I could have used. The...

Sep 2023
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Manager

Loyalty, Product, Value

All the functionalities we need aren't there yet on the palliative side, so the product does not...

Sep 2023
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Manager

Loyalty, Product

The product’s UX is changing, so the product is a bit trickier with some of the work processes...

Sep 2023
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Manager

Operations, Product

This past year, the upgrades have been very smooth. We haven't had any disruptions with upgrades...

Sep 2023
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Manager

Product

I have noticed a trend where the vendor will deliver something that is not a complete solution, and...

Sep 2023
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Manager

Relationship

Many of our contact people are not empowered to solve problems immediately or in the long term, but...

Sep 2023
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Manager

Relationship

We frequently find things the vendor doesn’t know about, and we have to report those. I don't think...

Sep 2023
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Director

Loyalty, Product

The system still has a lot of gaps. The vendor is working on those gaps, but the system is not quite...

Aug 2023
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Director

Relationship

The vendor delivers a core product, but customer service is their weak area. We are seeing a lot of...

Aug 2023
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Analyst/Coordinator

Value

We are constantly getting charged for each thing we want to do. For example, we requested something...

Aug 2023
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Analyst/Coordinator

Relationship

Homecare Homebase is responsive, but they don’t really solve our problems.

Aug 2023
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Manager

Loyalty, Relationship

Over the last while, Homecare Homebase has made a significant improvement to their customer service...

Aug 2023
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Manager

Product, Value

Homecare Homebase doesn’t really deliver any new technology for private duty nursing. They haven't...

Aug 2023
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Manager

Relationship, Product

Homecare Homebase for private duty nursing is simple, and we are able to manage with it.

Aug 2023
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Manager

Relationship

Homecare Homebase is better than halfway there when it comes to overall quality, but the vendor has...

Aug 2023
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Analyst/Coordinator

Relationship

Homecare Homebase’s support team is better than it was. It used to take a week at minimum to even...

Aug 2023
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Analyst/Coordinator

Relationship, Product

When it comes to regulatory requirements, Homecare Homebase is decently on top of things. As far as...

Aug 2023
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Analyst/Coordinator

Relationship

I would give Homecare Homebase’s support team a C. They are okay. But I think that there could be...

Aug 2023
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Analyst/Coordinator

Operations, Product

Homecare Homebase’s online learning hub is excellent. It is easy to get into and easy to navigate....

Aug 2023
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Director

Relationship, Product

Many of our private duty clients are on multiple programs. Being able to manage people and receive...

Jun 2023
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Director

Relationship

Our support person is proactive when they notice a case that isn't getting handled. But in the long...

Jun 2023
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Director

Loyalty, Relationship

There are things that we have griped about that Homecare Homebase keeps saying are coming down the...

Apr 2023
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Director

Relationship

When a new regulation pops up and we have to get something last minute, Homecare Homebase does give...

Apr 2023
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Director

Product

The private duty piece of Homecare Homebase does not meet our needs today. The system is very...

Apr 2023
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Director

Loyalty

Homecare Homebase says that they have some things coming down the pike, so I am optimistic about...

Apr 2023
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