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Huron Human Capital Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Huron's greatest strengths are the experience and knowledge they have of the industry and their...
Huron's account manager has been the same person throughout the entire project. They're very...
The opportunity for improvement for Huron is with the products they're selling. If they're telling...
There have been some things with Huron's rounding module that have probably caused it to be subpar....
Huron has been very engaged in anything we need. They provide resources for any of our needs,...
The firm met expectations for what we said at the time. Huron has individualized coaching,...
The firm has been very supportive in providing tools and resources that we can use, even when we are...
The firm’s driving of expected outcomes is really dependent upon the organizational drive for...
Commentary Summary
Comment Type Breakout