ICU Medical: Medfusion 4000 (Syringe) (Smiths Medical)
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User Commentary

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Nurse

Interfacing and Integration

We are still not live with pump-EMR interoperability. We put that project on hold because we don’t...

Nov 2022
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Nurse

Technology

I would like for us to be able to utilize data from the server. Someone has to take our data and...

Nov 2022
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Nurse

Implementation and Training

The vendor’s training could be better. I would like them to teach staff better tricks on how to use...

Nov 2022
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Nurse

ROI / Cost (care and feeding)

ICU Medical is charging us for product failures when we contact them. They want us to ship things to...

Nov 2022
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Nurse

Relationship

We have had a horrific experience with the Medfusion 4000 pumps, and I would not recommend them. I...

Nov 2022
||
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Nurse

Service and Support

Last year, with Smiths Medical, our pump failures were out of control and the company was...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

I haven’t really heard any complaints about the Medfusion 4000 from the nursing side, but for me, it...

Nov 2022
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Analyst/Coordinator

Service and Support

ICU Medical’s implementation services are pretty good. Even though the Medfusion 4000 is not very...

Nov 2022
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Director

Relationship

Since Smiths Medical has been bought out by ICU Medical, we have run into some issues with customer...

Nov 2022
||
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Director

Technology

The Medfusion 4000 pumps seem to be made of a bit cheaper plastic than other products. The pumps get...

Nov 2022
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Director

Functionality and Upgrades

I don't have a problem with the pump at all, and I think that is because I am very familiar with it....

Nov 2022
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Director

Functionality and Upgrades

One of the product’s limitations is that the nurses have to scroll through pages and pages to find...

Nov 2022
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Manager

Relationship

We can't update Smiths Medical's software, and the device and software have had a major recall. I...

Oct 2022
||
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Manager

Relationship

When Smiths Medical did a recall, we completed the necessary paperwork to receive the fix. It has...

Oct 2022
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Manager

Interfacing and Integration

We have plans for reviewing LVP interoperability with a different pump platform and manufacturer....

Sep 2022
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Manager

Functionality and Upgrades

I would really like to see some better reporting capabilities, but I don't know that there is a huge...

Sep 2022
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Director

Interfacing and Integration

The issue in our current state is that just like any other hospital, we need to look at...

Sep 2022
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Director

Functionality and Upgrades

I think that the nurses are used to the product. The nurses and anesthesiologists are the two groups...

Sep 2022
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Director

Relationship

Before the pandemic, I was in touch with Smiths Medical a lot. Ever since they sold the company to...

Sep 2022
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Director

ROI / Cost (care and feeding)

I have heard from one of our directors that Smiths Medical charges a lot more for certain things and...

Sep 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose the Medfusion 4000 because it is a syringe pump. There is sometimes a smaller size for the...

Sep 2022
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Director

Relationship

During the time that we have had the product, it has worked well for us. I have a pretty decent...

Sep 2022
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Analyst/Coordinator

Future Outlook

Smiths Medical has been acquired by ICU Medical. I don't have much of a relationship with ICU...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Smiths Medical has a quality product. I know there are abilities for integration and...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

The Medfusion 4000 pumps get beat up quite a bit; the housing cracks and things like that. The pumps...

Sep 2022
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Nurse

Functionality and Upgrades

One strong negative of the Medfusion 4000 is its reporting capabilities. Smiths Medical did not...

Aug 2022
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Nurse

Relationship

There was a misunderstanding regarding one of the Medfusion 4000’s reporting features that Smiths...

Aug 2022
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Nurse

Functionality and Upgrades

The pumps’ ease of use is phenomenal, and the pumps are outstanding. I would give the product the...

Aug 2022
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Nurse

Functionality and Upgrades

Initially, we didn't have the interfacing capability to upgrade the safety software library. We...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Building the libraries within the Medfusion 4000 is a pretty intuitive process, and I have been...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Every month, we pay a subscription that is not inexpensive to keep the pumps wireless and updated.

Aug 2022
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Analyst/Coordinator

Service and Support

The representative from Smiths Medical who serves my organization is very helpful, and that person...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

We were a bit shocked by the recent FDA recall of all of the pumps regarding safety issues that have...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The reports that we can get from the PharmGuard software are very limited. We can't export anything...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

There are limitations within the syringe pump regarding dosing and concentration units that we have...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Overall, the pumps perform well, and we can update them wirelessly. We can customize the product for...

Aug 2022
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Director

Service and Support

There has been a recall of the Medfusion 4000 pumps; I don’t know whether we have even gotten them...

Aug 2022
||
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Director

Functionality and Upgrades

The Medfusion 4000 pumps are very easy to use; there are not a lot of limits or things that stop the...

Aug 2022
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Director

Relationship

I don't think that Smiths Medical has any interest in helping us optimize the pumps. Maybe they...

Aug 2022
||
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Director

Other Observations & Comments

Smiths Medical is just so tiny; I don't know whether there is an opportunity for much executive involvement...

Aug 2022
||
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Director

Interfacing and Integration

I don't think that the product has bidirectional options, and I don’t think the product integrates...

Aug 2022
||
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Manager

Functionality and Upgrades

The Medfusion 4000, which I use to create and deploy drug libraries, is clunky. It is not user...

Jul 2022
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Manager

Functionality and Upgrades

The software is really great for one of our specialties. It allows us to build a really strong drug...

Jul 2022
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Manager

Service and Support

Smiths Medical’s customer service is good. Whenever I reach out to them, they get back to me right away....

Jul 2022
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Manager

Interfacing and Integration

I feel like Smiths Medical has had these Medfusion 4000 pumps long enough that I thought they would...

Jul 2022
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Director

Other Observations & Comments

Now that ICU Medical has acquired the vendor, we really need to have those who speak to the MedNet...

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

During go-live, there were a lot of small charges for different things like support and education,...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of opportunities for improvement in interoperability with the Medfusion 4000. The...

May 2022
||
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Analyst/Coordinator

Service and Support

Smiths Medical's technical support has not been great from a connectivity perspective. I am still...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

We haven't had a lot of luck using Smiths Medical's resources to troubleshoot connectivity issues...

May 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would be very likely to recommend Smiths Medical's product. It seems to be the best solution...

May 2022
||
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Manager

Future Outlook

We have had some issues with the Medfusion 4000 pumps. I believe that the hospital leadership is not...

May 2022
||
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Manager

ROI / Cost (care and feeding)

Smiths Medical is not terrible from a cost standpoint. I haven't seen them do things like...

May 2022
||
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Manager

Functionality and Upgrades

The Medfusion 4000 wireless interface configuration is a complete pain and requires a console...

May 2022
||
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Manager

Relationship

We have an outstanding issue that is not getting resolved. The vendor could fix it, and my...

May 2022
||
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Manager

Technology

The Medfusion 4000's battery life is pretty good. The Medfusion 4000 is a physically well-built machine....

May 2022
||
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Director

Win/Loss - Why they were selected (by current clients)

We are switching to Medfusion 4000 because we are trying to standardize to a single platform for...

May 2022
||
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Director

Other Observations & Comments

We haven’t done the integration of the pumps into our EMR, but I would expect the vendor to do a...

May 2022
||
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Director

Relationship

I don't know what the vendor’s vision is. In my world, the product is just a piece of equipment, and...

May 2022
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Director

Service and Support

In terms of getting technical support, we haven’t had to escalate things up to the vendor’s higher-ups....

May 2022
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Director

Functionality and Upgrades

I don't hear complaints from my people about the product. If things weren’t going well, then I would...

May 2022
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Nurse

Service and Support

If I have a question, I get a good response from the vendor's team within a timely manner. When I...

May 2022
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Nurse

Other Observations & Comments

Smiths Medical was purchased by ICU Medical, so there is a big question mark in terms of what that...

May 2022
||
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Nurse

Functionality and Upgrades

The Medfusion 4000 pump is probably very well liked in certain environments because of its small...

May 2022
||
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Nurse

Relationship

Smiths Medical hasn't been great about keeping their promises, but we have an outstanding, long-time...

May 2022
||
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Nurse

Implementation and Training

The vendor has been excellent at providing resources in terms of training.

May 2022
||
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Nurse

Functionality and Upgrades

Smiths Medical could do better about the many errors in the software that are not allowing our...

May 2022
||
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Nurse

Service and Support

Smiths Medical has great resources in terms of support, but Smiths Medical can't ever seem to...

May 2022
||
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Manager

Other Observations & Comments

We are eagerly awaiting interoperability between our EHR and infusion pumps.

May 2022
||
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Manager

Service and Support

I find it very difficult to contact Smiths Medical. It is hard for me to get support. I request...

May 2022
||
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Manager

Functionality and Upgrades

I like that the Medfusion 4000 is one of the few syringe pumps out there that is easy to program and...

May 2022
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Manager

Functionality and Upgrades

The drug library can be a little complex, and maybe that is because of how I use it. Where Smiths...

May 2022
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Manager

Functionality and Upgrades

Smiths Medical has some recall issues going on right now, and that makes me a little leery of the...

May 2022
||
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Manager

Relationship

Smiths Medical was just purchased by ICU Medical. I haven't had any issues with ICU Medical. Any...

May 2022
||
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Manager

Service and Support

We would like to see an increase in responsiveness to requests for software patches. Currently, the...

May 2022
||
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Manager

Functionality and Upgrades

The Medfusion 4000 must be working fairly well, at least for the job we need to do, even though it...

Apr 2022
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Manager

Other Observations & Comments

There were capabilities that our organization had to have to get a deep integration with the...

Apr 2022
||
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Manager

Technology

As constructed, the pumps are very vulnerable. They have to be moved a lot, and they take a beating....

Apr 2022
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Manager

Implementation and Training

Smiths Medical has done well with training.

Apr 2022
||
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Manager

Service and Support

Once we find the right support person to correct an issue, the support is great. But sometimes we...

Apr 2022
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Manager

Functionality and Upgrades

Most of the work is on our end with the concentrations or the maximum dose, but we have to change...

Apr 2022
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Manager

Implementation and Training

The vendor trains the trainer, and then the trainer trains the actual nurses. But we can't train...

Apr 2022
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Manager

Relationship

The vendor is always helpful with the Medfusion product line and implementing the products.

Apr 2022
||
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Manager

Future Outlook

We had an integration project that was put on hold for various reasons, so we haven’t actually...

Apr 2022
||
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Manager

Relationship

The vendor has people who cover the Medfusion product line, and we can contact those people if we...

Apr 2022
||
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Manager

Implementation and Training

From the implementation onward, the vendor has kept their promises. When we onboarded, the vendor's...

Apr 2022
||
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Manager

ROI / Cost (care and feeding)

The charges for the system are pretty straightforward. The return on investment is great. The system...

Apr 2022
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Manager

Interfacing and Integration

The system itself is pretty straightforward. The vendor offers integration. Everything we want to do...

Apr 2022
||
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Manager

Relationship

The vendor provides new technology; we just haven’t implemented it yet. I haven’t had any issues...

Apr 2022
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Manager

Functionality and Upgrades

Our nurses and medical staff haven’t had any issues with the system's ease of use. I haven’t heard...

Apr 2022
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Manager

Relationship

The staff members that the vendor assigns are really helpful. There are clinical people within the...

Apr 2022
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Manager

Relationship

When we reached out to the vendor about interoperability before COVID-19, they were pretty on top of...

Apr 2022
||
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Manager

Functionality and Upgrades

The system has good reporting, and we have been able to do a lot of compliance reports. We haven’t...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor has made great strides, and the Medfusion 4000 has some really good features, though I...

Apr 2022
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Analyst/Coordinator

Service and Support

The vendor's support people are good. When I had a computer issue, they were able to help me even...

Apr 2022
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Analyst/Coordinator

Implementation and Training

When we upgraded the product, the vendor was super helpful with the transition. They offered a lot...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product's ability to do measurable things for us is good, and most of the problems I have are...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

In terms of integration, our only hiccup is whether we will need another software dropped in the...

Apr 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are really getting our money's worth from the product. The vendor does charge us for a lot of...

Apr 2022
||
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Analyst/Coordinator

Service and Support

When we have directly asked the vendor for things, they have always worked with us, and we have...

Apr 2022
||
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Analyst/Coordinator

Functionality and Upgrades

There are features that we wish the product had, but the vendor is not promising those features, so...

Apr 2022
||
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Manager

Service and Support

The vendor's support team is very easy to reach. If I send an email or call, someone always has...

Mar 2022
||
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Manager

Functionality and Upgrades

As far as the functionality of the pump goes, we are moving toward interoperability, and that will...

Mar 2022
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Director

Functionality and Upgrades

The Medfusion 4000 pump with the PharmGuard software is very smart. When I push a library, it goes...

Mar 2022
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Director

Technology

Smiths Medical's bidirectional interface is extremely slow, and the vendor isn't able to figure out...

Feb 2022
||
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Director

Implementation and Training

The Medfusion 4000 training is poor. Smiths Medical doesn’t really do ongoing training; they just do...

Feb 2022
||
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Director

Service and Support

There are discussions about trying to find another option because of Smiths Medical’s lack of...

Feb 2022
||
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Director

Interfacing and Integration

The Medfusion 4000 isn’t interoperable. We picked one of the cheaper pumps in the market, so we...

Feb 2022
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Director

Interfacing and Integration

The pump has a bidirectional connection with our EMR. Our EMR is basically in control because the...

Jan 2022
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Director

Lessons Learned

We pay for the device, and then we must pay for a license to use the device, but we knew that was...

Jan 2022
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Director

Technology

We had a lot of out-of-the-box failures and some issues with setting up the servers and getting them...

Jan 2022
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Director

Service and Support

I am not hearing of any major problems with the vendor’s support people, so they are probably doing...

Jan 2022
||
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Director

Technology

As long as we can get the right syringes, we get outcomes from the pump. The syringe pump is based...

Jan 2022
||
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Manager

Functionality and Upgrades

Our experience with the Medfusion 4000 pumps has been really great. Our experience has been a little...

Jan 2022
||
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Manager

Functionality and Upgrades

Sending out an update to the syringe pumps is much easier than sending updates to some of our other...

Jan 2022
||
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Manager

Functionality and Upgrades

I feel like there could be some improvements in the reporting. The reporting might improve when we...

Jan 2022
||
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Manager

Service and Support

The vendor’s support people give me responses quickly. They are very responsive when I have issues.

Jan 2022
||
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Director

Other Observations & Comments

All the other pump vendors out there are having challenges, such as recalls and things like that....

Jan 2022
||
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Director

Other Observations & Comments

Right now, the Medfusion 4000 is not scheduled for replacement. Time will tell whether it is part of...

Jan 2022
||
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Director

Functionality and Upgrades

I have heard some complaints about the Medfusion 4000’s ultra-low volume calibration and dosing...

Jan 2022
||
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Director

Technology

In the next few years, we will be looking at other products because our pumps will probably be aging...

Jan 2022
||
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Nurse

Functionality and Upgrades

We have actually been having frequent meetings with Smiths Medical because we continue to have pump...

Dec 2021
||
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Nurse

Relationship

Smiths Medical absolutely does not keep their promises. Years ago, I would have said that the...

Dec 2021
||
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Nurse

Functionality and Upgrades

I like the Medfusion 4000 because the smart pump technology is very good for end users. The way we...

Dec 2021
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