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Imprivata Access Management
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Imprivata Digital Identity Platform 2022: Benefits & Challenges of Deep Adoption
Imprivata Digital Identity Platform 2022:
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User Commentary

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Director

Loyalty, Relationship

Imprivata is a mature product, and it is a great help to our organization. I don't see much more...

Sep 2023
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Director

Value

When we need to change the appliances in the product, there is an extra charge to do that. The...

Sep 2023
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Manager

Value

Licenses for Imprivata's IAM Suite are godly expensive and have to be bought in bulk. Ever since the...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Value

We are displacing parts of Imprivata's product for another vendor's product to simplify our...

Jul 2023
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Director

Culture, Value

Imprivata tries to charge for new features that they release rather than including them in current...

Jul 2023
||
(0)
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Director

Product

The product’s biggest strength is the ease of administration or the ability to quickly make changes...

Jul 2023
||
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Director

Relationship

Imprivata’s support is great. They are very responsive and able to assist us when we need it....

Jul 2023
||
(0)
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Manager

Product

Imprivata IAM Suite is really simple for our help desk team and end users. Everything is pretty easy...

Jul 2023
||
(0)
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Manager

Relationship

Imprivata is the number-one vendor for single sign-on systems for medical applications and the...

Jul 2023
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Manager

Culture

Imprivata could improve their license model. For example, for electronically prescribed controlled...

Jul 2023
||
(0)
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Manager

Culture

We have an enterprise license with Imprivata. That being said, when coming back and purchasing new...

Jul 2023
||
(0)
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Manager

Relationship, Product

Imprivata's product works well. Every system has issues and bugs, but when working with Imprivata,...

Jul 2023
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Director

Value

We don’t have any complaints about the vendor’s charges. They charge for different products, but...

Jul 2023
||
(0)
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Director

Loyalty

We originally went with Imprivata because our EHR vendor recommended them. Imprivata has done a good...

Jul 2023
||
(0)
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Manager

Operations

Imprivata's product is most likely the best in class. The system is just really easy to roll out....

Jun 2023
||
(0)
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Manager

Product, Value

We can see how many people are using the system, but we can't see objective data on how much time...

Jun 2023
||
(0)
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Manager

Value

The time that we save with the system far exceeds the money that we spend on it.

Jun 2023
||
(0)
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Manager

Operations, Product

Imprivata has made their system as easy to use as possible. However, our providers still struggle...

Jun 2023
||
(0)
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Manager

Relationship

Imprivata's customer service people will set up chat sessions and everything. They will even fly to...

Jun 2023
||
(0)
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CISO

Relationship

Imprivata has been difficult when it comes to solving our problems. Their service isn't the best,...

Jun 2023
||
(0)
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CISO

Culture

We are already spending a lot of money with Imprivata, so we feel that they should be more flexible...

Jun 2023
||
(0)
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CISO

Product

The product does what it says it is going to do, and it does that every time. Imprivata may be a...

Jun 2023
||
(0)
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CISO

Relationship, Product

We have had a handful of outages with Imprivata and their multifactor authentication.

Jun 2023
||
(0)
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Manager

Culture

My only gripe with Imprivata is that they like to make microtransactions for every little thing, and...

May 2023
||
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Manager

Value

At the time we went with Imprivata's system, it was a great new technology. Today, there are other...

May 2023
||
(0)
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Director

Relationship, Product

Generally, Imprivata does well at what they do. They are one of the leaders in the single sign-on...

May 2023
||
(0)
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Director

Loyalty

It is very hard to make changes if we are trying to accommodate our users' workflow with single...

May 2023
||
(0)
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Director

Product

How Imprivata IAM Suite interacts with our EMR and the complexities that are part of that system...

May 2023
||
(0)
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Director

Relationship, Product

The Hyperdrive connector with Imprivata IAM Suite works great. However, Imprivata wasn’t very...

May 2023
||
(0)
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Director

Relationship, Product

The end users don’t have a lot of interaction with Imprivata IAM Suite directly. They use it; they...

May 2023
||
(0)
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Director

Operations

We have a leader at Imprivata who runs things. We have empowered people at the vendor, and Imprivata...

May 2023
||
(0)
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Director

Loyalty

Because of their relationship with Epic, Imprivata is the preferred vendor to do what we use their...

May 2023
||
(0)
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CIO

Relationship

Imprivata has really been a good partner.

May 2023
||
(0)
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CISO

Loyalty, Loyalty, Relationship, Relationship, Operations, Operations

Imprivata is getting better at keeping promises. We have had some challenges with Imprivata’s...

Apr 2023
||
(0)
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CISO

Relationship, Relationship, Product, Product

There are still some challenges with how consistent the vendor is with their product sets versus the...

Apr 2023
||
(0)
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CISO

Loyalty, Loyalty, Product, Product

We can't use the MFA function for our EMR because Imprivata doesn't support it. We need to go...

Apr 2023
||
(0)
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CTO

Loyalty, Loyalty, Operations, Operations

When we were looking for a product, there was only one other product on the market, and it was a...

Apr 2023
||
(0)
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CTO

Relationship, Relationship

I have access to the vendor’s higher-ups, and anybody would have access to those folks. I don't have...

Apr 2023
||
(0)
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Manager

Loyalty

Imprivata IAM Suite has become more of the industry standard in my opinion. When we bought it, we...

Apr 2023
||
(0)
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Manager

Product

Imprivata IAM Suite does a good job. It is one of the few systems I have that I don't ever have to...

Apr 2023
||
(0)
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Director

Relationship

Imprivata does a great job of listening to their customers, involving their customers, and taking...

Mar 2023
||
(0)
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Director

Loyalty, Relationship

One of our biggest needs right now is to accommodate one of our specialty programs. That is one of...

Mar 2023
||
(0)
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Director

Product, Value

When we look at how other people do identity and access management in their systems, we would say...

Mar 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

The endpoints and accounts that we have in the system can be difficult at times because of the way...

Mar 2023
||
(0)
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Manager

Product

If we want to do any maintenance or cleanup for the system, that can sometimes be difficult because...

Mar 2023
||
(0)
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Director

Operations, Product

We are upgrading to the latest version of the system, and we have had a few delays in getting people...

Mar 2023
||
(0)
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Director

Relationship

We receive responses from the vendor's support people fairly quickly. Imprivata is always on top of...

Mar 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Our relationship with Imprivata continues to be great. We receive the attention of the vendor's...

Mar 2023
||
(0)
 Thank you  Helpful

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CMIO

Relationship, Product

Imprivata has top-notch code and top-notch engineering, and that sets them apart. Imprivata can...

Mar 2023
||
(0)
 Thank you  Helpful

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CMIO

Culture, Relationship

We have had good experiences with Imprivata. Imprivata has incredible integrity at the executive...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The biggest things I would like to see from Imprivata are a focus on helping identify specific...

Mar 2023
||
(0)
 Thank you  Helpful

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CMIO

Operations, Product

Imprivata IAM Suite is incredibly easy to use, especially since we do single sign-on and EPCS with...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

My only complaint about Imprivata is their release management. They do not release any notifications...

Mar 2023
||
(0)
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Director

Culture, Relationship

In terms of Imprivata’s support services, our sales team and our account manager are very solid....

Mar 2023
||
(0)
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Director

Culture

In general, Imprivata is a good company, and their products are pretty solid from an operations...

Mar 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product

Imprivata might release code a bit prematurely. With the last couple of upgrades, once we...

Mar 2023
||
(0)
 Thank you  Helpful

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CTO

Culture, Value

Imprivata has been very flexible with us when it comes to charges.

Mar 2023
||
(0)
 Thank you  Helpful

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Director

Product

We use the product for the tap-and-go piece, so we use our card and badge, and the product uses the...

Feb 2023
||
(0)
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Manager

Product

Imprivata IAM Suite is pretty good in terms of reliability. With our last product, there was always...

Feb 2023
||
(0)
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Manager

Operations

The training could be better if the vendor were more transparent and had configuration. Things pop...

Feb 2023
||
(0)
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Manager

Relationship, Product

One of the big features of the SSO part of the software is that it works like a password manager and...

Feb 2023
||
(0)
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Manager

Operations

Sometimes things work out of the box, but if we are trying to implement something at our...

Feb 2023
||
(0)
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Manager

Relationship, Operations

Imprivata is always quick to bring us the resources that we need when we are going through an implementation....

Feb 2023
||
(0)
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Manager

Operations

Imprivata recently moved to a training model that is almost subscription based. We are now paying a...

Feb 2023
||
(0)
 Thank you  Helpful

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Manager

Product

We have quite a few issues where we have to tap to log out, and some individuals stay logged in...

Feb 2023
||
(0)
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Manager

Relationship

Imprivata has a really close relationship with Epic. Imprivata is quick to meet our requirements and...

Feb 2023
||
(0)
 Thank you  Helpful

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Manager

Product

Imprivata has other platforms that allow us to build a larger platform all under one roof rather...

Feb 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

One negative with Imprivata is really just finding the right training. The biggest negative that we...

Feb 2023
||
(0)
 Thank you  Helpful

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CIO

Product

Imprivata IAM Suite gives us the ability to integrate the user interface for signing in to systems....

Jan 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations, Product

Imprivata IAM Suite has been a great product. All the things we use with Imprivata work well. We...

Jan 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Culture, Value

Imprivata has always been a good partner when we have discussed pricing and annual increases in...

Jan 2023
||
(0)
 Thank you  Helpful

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Physician

Operations, Product

The way the product works is fairly easy to understand, and we just tap to sign in. Unfortunately,...

Nov 2022
||
(0)
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CISO

Relationship

We have had very little need for phone and web support from Imprivata. But from what we have seen,...

Nov 2022
||
(0)
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VP/Other Executive

Loyalty, Relationship

I am optimistic that the vendor can get us to where we need to be with resources and updates....

Nov 2022
||
(0)
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CIO

Relationship, Operations

Before, when we had an issue, we would get the vendor’s attention and get things resolved. We have...

Nov 2022
||
(0)
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Manager

Product

We use thin clients and VDIs with Imprivata IAM Suite mainly in our clinical environment, and the...

Nov 2022
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

We have had the most problems with the Imprivata packages on our thin clients. It typically requires...

Nov 2022
||
(0)
 Thank you  Helpful

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VP/Other Executive

Culture, Loyalty, Relationship

We have had fits and stops with things, so right now, we are in a stop-and-review phase. The vendor...

Nov 2022
||
(0)
 Thank you  Helpful

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VP/Other Executive

Value

Imprivata is getting worse about charging. I have noticed that they are charging for more and more.

Nov 2022
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

Some of the things that the vendor says the product will do, it doesn’t do. The vendor makes the...

Nov 2022
||
(0)
 Thank you  Helpful

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CISO

Loyalty

We don't have any plans to move away from Imprivata's single sign-on tool. The solution does what it...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Culture, Relationship

Imprivata keeps their promises to us. I am not aware of any issues that we have with them. Their...

Oct 2022
||
(0)
 Thank you  Helpful

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CISO

Loyalty, Value

I would give Imprivata a high rating for driving outcomes. They are putting certain functionalities...

Oct 2022
||
(0)
 Thank you  Helpful

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CISO

Product, Value

Imprivata IAM Suite is one of the key pieces of our operation. The convenience of the badge tap...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Imprivata would do better if they were to concentrate on their core product that got them where they...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Imprivata does tend to charge for every single piece. The problem is with their items going from one...

Oct 2022
||
(0)
 Thank you  Helpful

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Director

Loyalty

The identity product is not the best. Imprivata bought it from another company, and they still have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

One of the big reasons why we are using Imprivata's system is the integration point with our EMR....

Oct 2022
||
(0)
 Thank you  Helpful

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Director

Relationship

While Imprivata was a young, single-oriented company, they were great with their product support....

Oct 2022
||
(0)
 Thank you  Helpful

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CISO

Loyalty, Relationship

On the security side of things, there have been some misses with the vendor's support and their...

Oct 2022
||
(0)
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Manager

Culture, Value

Imprivata's system is very overpowered for how we use it. The majority of the time, people just want...

Oct 2022
||
(0)
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Manager

Relationship, Operations

I have never seen Imprivata reach out to train us. I have honestly never had them reach out to me...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are not looking for more things from Imprivata, but they have things that we would look at first...

Oct 2022
||
(0)
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