Imprivata Digital Identity Platform 2022
18 August 22
| Dan Czech and Joe VanDeGraaff
Amid a changing workforce and mounting security pressures, healthcare organizations recognize the growing need for a holistic approach to managing digital identities. The development and adoption of HIT solutions capable of enabling a holistic strategy are in an early state, with most organizations leveraging multiple vendors to manage things such as identity, access, and compliance. Previous KLAS research found that Imprivata—whose single sign-on solution has a large healthcare footprint—is currently the only vendor to offer a broad digital identity platform. Building on that research, this report explores the potential benefits and challenges of deeply adopting Imprivata’s offerings. Insights come from in-depth interviews with 6 organizations identified by Imprivata as “deep adopters” as well as from 15 organizations within the vendor’s broader customer base (referred to in this report as “general adopters”). Other vendors will be evaluated as their solutions expand to offer broad capabilities.
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Manager
Value
Our customers love Imprivata Enterprise Access Management. Our biggest...
Manager
Relationship, Operations
We usually do the upgrades to Imprivata Enterprise Access Management...
Manager
Culture, Operations
Imprivata does seminars a few times a year. Some of them are free....
Manager
Relationship
Imprivata is proactive. If something is down, we get an alert....
Manager
Relationship
We don't work much with the executives at Imprivata. However, in the...
Manager
Relationship
A pain point with Imprivata’s support people is sometimes just getting...
Manager
Product, Value
Imprivata Enterprise Access Management is pretty easy for customers....
Manager
Culture, Value
Imprivata charges for every little thing. One of the things we have...
Manager
Culture
Imprivata demonstrates some of their new products, but not all of...
VP/Other Executive
Operations
There is not really any ongoing training from Imprivata, but I don’t...