Imprivata Enterprise Access Management Commentary
Filtered view: All

Subject Expert
Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CMIO

Product

Imprivata Enterprise Access Management has been very stable and very solid, and we are very happy...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

Imprivata has gone through a series of client upgrades and a series of server upgrades. They...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Sometimes the vendor is a bit taken aback by how variable we are. They could build their tools with...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

When we have been troubleshooting an issue, finding the logs or being able to work with the logs...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I'm not sure how much training is going on from Imprivata. We do the batch enrollment fairly easily...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have had a few cases with Imprivata Enterprise Access Management where the fixes have been pushed...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata's executives are great; they are very involved, and there is no problem with that. We can...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship, Product

Imprivata Enterprise Access Management is pretty standard. The vendor does a good job of staying...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Imprivata has been awesome with tech support when we call them. They are quick and very thorough....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

People tend to take the Imprivata program for granted. It is one of those things that they just...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The Imprivata solution does exactly what it is supposed to do, but there is always room for...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We really like the ePrescription feature in Imprivata Enterprise Access Management. We don't get a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata's support has been spot-on. The vendor's support people will get us to the right engineer...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If we have a new or existing user who needs a login or a password change, the next time that person...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For providers and nurses, Imprivata Enterprise Access Management works very well for the most part....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Imprivata’s support is a little lacking at times when it comes to working with other vendors on...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Imprivata hasn’t really come out with many new features. Things have been kind of stagnant for quite...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Our go-lives for Imprivata Enterprise Access Management have been very successful, and we have had...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Our end users really like Imprivata Enterprise Access Management. They like it a lot more than our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Imprivata Enterprise Access Management is a super expensive product.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's support and quality were lacking. The platform was much easier to use than other...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We feel nickel-and-dimed at this point. We would love to do more, but there is always a license, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In general, Imprivata Enterprise Access Management has been going fairly well. The vendor's...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One of Imprivata's strengths are their Epic integrations. Functionally, things are fairly...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have asked the vendor to improve on their weaknesses, and they are really receptive to feedback,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The Microsoft 365 integration is late to the party. People shouldn't believe the vendor. They don’t...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Every upgrade and agent rollout is a struggle. Future versions supposedly are planned to have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In general, we like Imprivata and are still their customer, but there are rough edges and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Licenses are given to named users. That is awful because we spend weeks a year trying to take back...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The stability and ease of use are pros. Overall, the product is really solid; it just works. We have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product, Value

I have not presented an outcome that we have not been able to achieve as of yet. We have some fairly...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

I would absolutely recommend Imprivata, especially for large organizations that can get really high...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is excellent. It could use some refinements in a few places, but it works pretty much as...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s support people are very responsive and very willing to work with us. Anytime we have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The vendor wants their clinical leadership and clinical technical team to be boots on the ground in...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have not found anything that Imprivata doesn't have. They have the right expertise to help us...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product could have better capabilities or uniformity in handling variations of RFID devices that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, Imprivata’s quality of support is good, but their after-hours support is somewhat limited....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

I would purchase the Imprivata solution again. From what I know of our licensing, it doesn't seem...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I wasn't originally part of the group that brought on Imprivata. Our original group went through...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Imprivata's system was absolutely horrific to install. Getting support from Imprivata was really...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We originally bought Imprivata Access Management to do what is now done by an enterprise product we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Imprivata keeps their promises, but there are not many promises. The product needs to evolve over...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

As far as training goes, Imprivata did not much of a polished act, but we got what we needed eventually....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

While the core capabilities of the product do what we need them to do, we have approached the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Operationally on a day-to-day basis, the product is working accurately most of the time. When...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We are very unhappy with Imprivata in general as a vendor. FairWarning's product was great before...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If I log in, use a badge, and don't manually log out, the system leaves me logged in. If I use my...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Imprivata is a mature product, and it is a great help to our organization. I don't see much more...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

When we need to change the appliances in the product, there is an extra charge to do that. The...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Our discussions with Imprivata are very open and honest. The latest upgrade with our EMR required a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Everything is working with Imprivata Access Management, and the end users are satisfied with it...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have regular calls with Imprivata. They meet the goals that we set and do what they say they will...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Licenses for Imprivata's IAM Suite are godly expensive and have to be bought in bulk. Ever since the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

We are displacing parts of Imprivata's product for another vendor's product to simplify our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Imprivata tries to charge for new features that they release rather than including them in current...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product’s biggest strength is the ease of administration or the ability to quickly make changes...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata’s support is great. They are very responsive and able to assist us when we need it....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Imprivata IAM Suite is really simple for our help desk team and end users. Everything is pretty easy...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Imprivata is the number-one vendor for single sign-on systems for medical applications and the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Imprivata could improve their license model. For example, for electronically prescribed controlled...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We have an enterprise license with Imprivata. That being said, when coming back and purchasing new...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Imprivata's product works well. Every system has issues and bugs, but when working with Imprivata,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We don’t have any complaints about the vendor’s charges. They charge for different products, but...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We originally went with Imprivata because our EHR vendor recommended them. Imprivata has done a good...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Imprivata's product is most likely the best in class. The system is just really easy to roll out....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We can see how many people are using the system, but we can't see objective data on how much time...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The time that we save with the system far exceeds the money that we spend on it.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Imprivata has made their system as easy to use as possible. However, our providers still struggle...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Imprivata's customer service people will set up chat sessions and everything. They will even fly to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship

Imprivata has been difficult when it comes to solving our problems. Their service isn't the best,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Culture

We are already spending a lot of money with Imprivata, so we feel that they should be more flexible...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Product

The product does what it says it is going to do, and it does that every time. Imprivata may be a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship, Product

We have had a handful of outages with Imprivata and their multifactor authentication.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

My only gripe with Imprivata is that they like to make microtransactions for every little thing, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

At the time we went with Imprivata's system, it was a great new technology. Today, there are other...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Generally, Imprivata does well at what they do. They are one of the leaders in the single sign-on...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

It is very hard to make changes if we are trying to accommodate our users' workflow with single...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

How Imprivata IAM Suite interacts with our EMR and the complexities that are part of that system...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The Hyperdrive connector with Imprivata IAM Suite works great. However, Imprivata wasn’t very...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The end users don’t have a lot of interaction with Imprivata IAM Suite directly. They use it; they...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have a leader at Imprivata who runs things. We have empowered people at the vendor, and Imprivata...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Because of their relationship with Epic, Imprivata is the preferred vendor to do what we use their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Imprivata has really been a good partner.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Loyalty, Loyalty, Relationship, Relationship, Operations, Operations

Imprivata is getting better at keeping promises. We have had some challenges with Imprivata’s...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship, Relationship, Product, Product

There are still some challenges with how consistent the vendor is with their product sets versus the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Loyalty, Loyalty, Product, Product

We can't use the MFA function for our EMR because Imprivata doesn't support it. We need to go...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Loyalty, Operations, Operations

When we were looking for a product, there was only one other product on the market, and it was a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship, Relationship

I have access to the vendor’s higher-ups, and anybody would have access to those folks. I don't have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Imprivata IAM Suite has become more of the industry standard in my opinion. When we bought it, we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Imprivata IAM Suite does a good job. It is one of the few systems I have that I don't ever have to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata does a great job of listening to their customers, involving their customers, and taking...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

One of our biggest needs right now is to accommodate one of our specialty programs. That is one of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

When we look at how other people do identity and access management in their systems, we would say...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The endpoints and accounts that we have in the system can be difficult at times because of the way...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If we want to do any maintenance or cleanup for the system, that can sometimes be difficult because...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We are upgrading to the latest version of the system, and we have had a few delays in getting people...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We receive responses from the vendor's support people fairly quickly. Imprivata is always on top of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our relationship with Imprivata continues to be great. We receive the attention of the vendor's...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Imprivata has top-notch code and top-notch engineering, and that sets them apart. Imprivata can...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Relationship

We have had good experiences with Imprivata. Imprivata has incredible integrity at the executive...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The biggest things I would like to see from Imprivata are a focus on helping identify specific...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Imprivata IAM Suite is incredibly easy to use, especially since we do single sign-on and EPCS with...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

My only complaint about Imprivata is their release management. They do not release any notifications...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

In terms of Imprivata’s support services, our sales team and our account manager are very solid....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

In general, Imprivata is a good company, and their products are pretty solid from an operations...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Imprivata might release code a bit prematurely. With the last couple of upgrades, once we...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Culture, Value

Imprivata has been very flexible with us when it comes to charges.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles