Imprivata Enterprise Access Management Commentary
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Jaren Day
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User Commentary

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CISO

Product

Imprivata Enterprise Access Management could be improved, but it is already pretty good. It is...

Jun 2024
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CISO

Loyalty, Relationship

Imprivata is pretty progressive. They are doing facial recognition things, and those things are...

Jun 2024
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CISO

Operations, Product

Imprivata Enterprise Access Management is no better or worse than most of our other tools....

Jun 2024
||
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Director

Product

The biggest strength of Imprivata Enterprise Access Management would be quickly allowing users to...

May 2024
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Director

Product

The product is easy for our staff members to use on their phones. As employees, we come in, tap our...

May 2024
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CIO

Relationship, Product

Imprivata Enterprise Access Management works really well. The ePrescribing is a little more finicky,...

May 2024
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CIO

Relationship

We usually have to get to the right person for support with Imprivata. That has been my challenge...

May 2024
||
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CIO

Loyalty, Relationship

We haven't really had any executive conversations with Imprivata. Early on, one of their higher-ups...

May 2024
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CIO

Loyalty

I hope my satisfaction with Imprivata is better than it was initially because we have a lot that is...

May 2024
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CIO

Product, Value

Imprivata Enterprise Access Management is really good for some of our workflows, especially those...

May 2024
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CIO

Loyalty

Imprivata Enterprise Access Management is on our road map both for single sign-on and ePrescribing...

May 2024
||
(0)
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CIO

Culture

Early on, we didn't have things scoped appropriately with Imprivata. There were some out-of-scope...

May 2024
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CIO

Operations

If people are in a uniform environment, the implementation with Imprivata will be pretty...

May 2024
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CIO

Operations

We did most of the user training for Imprivata Enterprise Access Management because it changed our...

May 2024
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CIO

Product

Integration with Imprivata is part of our goal with two different use cases. One use case centers on...

May 2024
||
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CIO

Operations, Product

There is a little reworking when we do upgrades on Imprivata Enterprise Access Management, and there...

May 2024
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Director

Value

Imprivata Enterprise Access Management is an expensive piece of software, but if we compare it to...

May 2024
||
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Director

Loyalty, Product

There is no competition in this space. We have Epic's EMR, and the lion’s share of Epic's customers...

May 2024
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Director

Product

We recently had an issue with system administrators managing Imprivata Enterprise Access Management....

May 2024
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Director

Culture

I don't hear a whole lot of complaints about Imprivata Enterprise Access Management, and I don't...

May 2024
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Director

Culture, Value

The only time I get frustrated with Imprivata is when we are talking money. I have never gotten...

May 2024
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Director

Loyalty, Relationship

Imprivata keeps us up-to-date on product announcements, and they tell us when they have a new...

May 2024
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Director

Product

Sometimes it is hard for the end user to understand how Imprivata Enterprise Access Management...

May 2024
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CTO

Loyalty, Relationship

I think Imprivata is going through some transitions because they have a new CEO. Imprivata could...

Apr 2024
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CTO

Loyalty

Imprivata Enterprise Access Management is part of our long-term strategy. We have seen improved...

Apr 2024
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CTO

Product

The beauty of the system is that it is pretty self-explanatory. Once we put something into it, it...

Apr 2024
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Manager

Loyalty, Product

Imprivata Enterprise Access Management interfaces with administrators, is pretty intuitive, and is...

Mar 2024
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Manager

Product

Imprivata could improve some of the documentation for Imprivata Enterprise Access Management because...

Mar 2024
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Manager

Product

We encounter database errors in Imprivata Enterprise Access Management sometimes.

Mar 2024
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Manager

Relationship

Imprivata is usually good about sending us notes about upgrades and any issues that have come up....

Mar 2024
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Manager

Loyalty, Relationship

Imprivata is really pushing for customer satisfaction to keep our business, so we hope they will...

Mar 2024
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Manager

Operations, Product

Hyperdrive's SSO is easy to use in the system and has easy push notifications for phones. Our...

Mar 2024
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Manager

Operations, Product

It seems like we have to do a lot of updates for the system, and the configuration to get the system...

Mar 2024
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Manager

Relationship, Operations, Product

I don't like Imprivata's new website for downloads and information. That website is terrible and...

Mar 2024
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CMIO

Product

Imprivata Enterprise Access Management has been very stable and very solid, and we are very happy...

Feb 2024
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CMIO

Relationship, Operations

Imprivata has gone through a series of client upgrades and a series of server upgrades. They...

Feb 2024
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CMIO

Product

Sometimes the vendor is a bit taken aback by how variable we are. They could build their tools with...

Feb 2024
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Director

Relationship, Product

When we have been troubleshooting an issue, finding the logs or being able to work with the logs...

Feb 2024
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Director

Operations, Product

I'm not sure how much training is going on from Imprivata. We do the batch enrollment fairly easily...

Feb 2024
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Director

Relationship, Product

We have had a few cases with Imprivata Enterprise Access Management where the fixes have been pushed...

Feb 2024
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Director

Relationship

Imprivata's executives are great; they are very involved, and there is no problem with that. We can...

Feb 2024
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CISO

Relationship, Product

Imprivata Enterprise Access Management is pretty standard. The vendor does a good job of staying...

Feb 2024
||
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Manager

Relationship

Imprivata has been awesome with tech support when we call them. They are quick and very thorough....

Jan 2024
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Manager

Product

People tend to take the Imprivata program for granted. It is one of those things that they just...

Jan 2024
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Manager

Loyalty, Product

The Imprivata solution does exactly what it is supposed to do, but there is always room for...

Jan 2024
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Director

Product

We really like the ePrescription feature in Imprivata Enterprise Access Management. We don't get a...

Jan 2024
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Director

Relationship

Imprivata's support has been spot-on. The vendor's support people will get us to the right engineer...

Jan 2024
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Director

Value

If we have a new or existing user who needs a login or a password change, the next time that person...

Jan 2024
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Manager

Product

For providers and nurses, Imprivata Enterprise Access Management works very well for the most part....

Jan 2024
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(0)
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Manager

Relationship

Imprivata’s support is a little lacking at times when it comes to working with other vendors on...

Jan 2024
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Manager

Relationship, Product

Imprivata hasn’t really come out with many new features. Things have been kind of stagnant for quite...

Jan 2024
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CIO

Relationship, Operations

Our go-lives for Imprivata Enterprise Access Management have been very successful, and we have had...

Dec 2023
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CIO

Product, Value

Our end users really like Imprivata Enterprise Access Management. They like it a lot more than our...

Dec 2023
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(0)
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CIO

Value

Imprivata Enterprise Access Management is a super expensive product.

Dec 2023
||
(0)
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Manager

Relationship

The vendor's support and quality were lacking. The platform was much easier to use than other...

Dec 2023
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Manager

Value

We feel nickel-and-dimed at this point. We would love to do more, but there is always a license, and...

Nov 2023
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Manager

Product

In general, Imprivata Enterprise Access Management has been going fairly well. The vendor's...

Nov 2023
||
(0)
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Manager

Product

One of Imprivata's strengths are their Epic integrations. Functionally, things are fairly...

Nov 2023
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Manager

Relationship

We have asked the vendor to improve on their weaknesses, and they are really receptive to feedback,...

Nov 2023
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Manager

Relationship, Product

The Microsoft 365 integration is late to the party. People shouldn't believe the vendor. They don’t...

Nov 2023
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(0)
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Manager

Product

Every upgrade and agent rollout is a struggle. Future versions supposedly are planned to have...

Nov 2023
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(0)
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Manager

Relationship

In general, we like Imprivata and are still their customer, but there are rough edges and...

Nov 2023
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(0)
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Manager

Culture

Licenses are given to named users. That is awful because we spend weeks a year trying to take back...

Nov 2023
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(0)
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CIO

Product

The stability and ease of use are pros. Overall, the product is really solid; it just works. We have...

Nov 2023
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Director

Relationship, Product, Value

I have not presented an outcome that we have not been able to achieve as of yet. We have some fairly...

Nov 2023
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Director

Culture, Value

I would absolutely recommend Imprivata, especially for large organizations that can get really high...

Nov 2023
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(0)
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Director

Product

The product is excellent. It could use some refinements in a few places, but it works pretty much as...

Nov 2023
||
(0)
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Director

Relationship

The vendor’s support people are very responsive and very willing to work with us. Anytime we have...

Nov 2023
||
(0)
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Director

Relationship, Operations

The vendor wants their clinical leadership and clinical technical team to be boots on the ground in...

Nov 2023
||
(0)
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Director

Relationship

We have not found anything that Imprivata doesn't have. They have the right expertise to help us...

Nov 2023
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(0)
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Director

Product

The product could have better capabilities or uniformity in handling variations of RFID devices that...

Nov 2023
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(0)
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Manager

Relationship

Overall, Imprivata’s quality of support is good, but their after-hours support is somewhat limited....

Oct 2023
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(0)
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Manager

Culture, Value

I would purchase the Imprivata solution again. From what I know of our licensing, it doesn't seem...

Oct 2023
||
(0)
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Manager

Operations

I wasn't originally part of the group that brought on Imprivata. Our original group went through...

Oct 2023
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(0)
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CIO

Operations

Imprivata's system was absolutely horrific to install. Getting support from Imprivata was really...

Oct 2023
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(0)
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VP/Other Executive

Relationship

We originally bought Imprivata Access Management to do what is now done by an enterprise product we...

Oct 2023
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(0)
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VP/Other Executive

Loyalty, Product

Imprivata keeps their promises, but there are not many promises. The product needs to evolve over...

Oct 2023
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VP/Other Executive

Operations

As far as training goes, Imprivata did not much of a polished act, but we got what we needed eventually....

Oct 2023
||
(0)
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VP/Other Executive

Relationship

While the core capabilities of the product do what we need them to do, we have approached the...

Oct 2023
||
(0)
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VP/Other Executive

Product

Operationally on a day-to-day basis, the product is working accurately most of the time. When...

Oct 2023
||
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VP/Other Executive

Relationship, Operations

We are very unhappy with Imprivata in general as a vendor. FairWarning's product was great before...

Oct 2023
||
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Director

Product

If I log in, use a badge, and don't manually log out, the system leaves me logged in. If I use my...

Oct 2023
||
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Director

Loyalty, Relationship

Imprivata is a mature product, and it is a great help to our organization. I don't see much more...

Sep 2023
||
(0)
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Director

Value

When we need to change the appliances in the product, there is an extra charge to do that. The...

Sep 2023
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Manager

Relationship, Operations, Product

Our discussions with Imprivata are very open and honest. The latest upgrade with our EMR required a...

Aug 2023
||
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Manager

Product

Everything is working with Imprivata Access Management, and the end users are satisfied with it...

Aug 2023
||
(0)
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Manager

Relationship

I have regular calls with Imprivata. They meet the goals that we set and do what they say they will...

Aug 2023
||
(0)
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Manager

Value

Licenses for Imprivata's IAM Suite are godly expensive and have to be bought in bulk. Ever since the...

Aug 2023
||
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Analyst/Coordinator

Relationship, Value

We are displacing parts of Imprivata's product for another vendor's product to simplify our...

Jul 2023
||
(0)
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Director

Culture, Value

Imprivata tries to charge for new features that they release rather than including them in current...

Jul 2023
||
(0)
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Director

Product

The product’s biggest strength is the ease of administration or the ability to quickly make changes...

Jul 2023
||
(0)
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Director

Relationship

Imprivata’s support is great. They are very responsive and able to assist us when we need it....

Jul 2023
||
(0)
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Manager

Product

Imprivata IAM Suite is really simple for our help desk team and end users. Everything is pretty easy...

Jul 2023
||
(0)
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Manager

Relationship

Imprivata is the number-one vendor for single sign-on systems for medical applications and the...

Jul 2023
||
(0)
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Manager

Culture

Imprivata could improve their license model. For example, for electronically prescribed controlled...

Jul 2023
||
(0)
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Manager

Culture

We have an enterprise license with Imprivata. That being said, when coming back and purchasing new...

Jul 2023
||
(0)
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Manager

Relationship, Product

Imprivata's product works well. Every system has issues and bugs, but when working with Imprivata,...

Jul 2023
||
(0)
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Director

Value

We don’t have any complaints about the vendor’s charges. They charge for different products, but...

Jul 2023
||
(0)
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Director

Loyalty

We originally went with Imprivata because our EHR vendor recommended them. Imprivata has done a good...

Jul 2023
||
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