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Imprivata Enterprise Access Management Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

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User Commentary

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CIO

We have very few issues with Imprivata Enterprise Access Management. It's a pretty easy platform to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I don't see a lot of innovation coming from Imprivata or their competitors.

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CIO

If Epic or another vendor offered comparable functionality to Imprivata Enterprise Access...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CIO

Partnership is a tricky word. Imprivata is a vendor, and they're fine. When we reach out to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

There were still pieces around Imprivata's system that our engineering team had to work through,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CMIO

With Imprivata Enterprise Access Management, we are essentially ubiquitous. The primary thing that...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CMIO

Imprivata is constantly pushing Imprivata Enterprise Access Management. They are constantly...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CMIO

We need Imprivata to become even better at managing access within applications. Right now, they can...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Other C-Suite

Imprivata is a good partner. Their support is really good. Imprivata was holding our hand and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Other C-Suite

Right now, Imprivata Enterprise Access Management's single sign-on is like a password manager for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I love that Imprivata Enterprise Access Management saves our clinicians time. During the tap-and-go...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

The speed and frequency of enhancements, as well as the level of response we get from Imprivata for...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There are some needs that Imprivata Enterprise Access Management doesn’t meet that it could. I'd...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Imprivata is responsive, even if they aren’t helpful at times. We have a person from the Imprivata...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I'd like to see more training from Imprivata. I know they have a yearly gathering where customers...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The way that the solution inputs passwords into web pages can create problems. We've run into a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I like that Imprivata Enterprise Access Management works with our EHR. The integration with our EHR...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Imprivata Enterprise Access Management is pretty well integrated into our system and with all of our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

As far as training goes, Imprivata has some knowledge bases that admins can set up, so I have a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We have Imprivata because they solve our problems. What I like most about Imprivata is the single...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Imprivata is the big player in this field. I've never really found another solution that could do...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CTO

We usually don't have too much training for Imprivata, but for whatever they provide, they are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CTO

The value is pretty good for Imprivata Enterprise Access Management. Imprivata has been pretty...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We moved away from Imprivata due to costs. Imprivata was more expensive because we would have had to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Lately, things have been really good with Imprivata. When we have issues with Imprivata Enterprise...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Imprivata has a very robust road map. They have lots of solutions they are developing and coming out...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Imprivata needs more training documentation. The documentation they have is not very in-depth, and...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

With Imprivata Enterprise Access Management, my end users would say we are getting our money’s...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We like Imprivata Enterprise Access Management because of its holistic nature and ease of access for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I don't really have problems with Imprivata's system. It just functions well.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I have been annoyed with Imprivata. They sold their access management piece, and they did not have a...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

We are very happy with what is going on with Imprivata Enterprise Access Management. If we were to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Imprivata Enterprise Access Management has been very well received by all of our users. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The benefits of using Imprivata Enterprise Access Management are that it is easy to implement and...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

Every time we are going to do something new or different with Imprivata Enterprise Access...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

We probably underutilize Imprivata's product. Really, our sole focus is on its tap-in, tap-out...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Imprivata Enterprise Access Management continues to be the solution for improving our caregivers'...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

We have a regular call with Imprivata. Imprivata's people are very responsive to any issues or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our Imprivata implementation is still very much dependent on hardware, and there may be an...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We are an on-premises customer for Imprivata Enterprise Access Management, and the support is always...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CISO

Imprivata is innovative and is doing some good things. They are doing what we need them to do with...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CTO

I have implemented Imprivata Enterprise Access Management in every organization I have served in....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We do have a pretty big Imprivata footprint, but that wasn’t necessarily by choice. As Imprivata...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Imprivata Enterprise Access Management is a great solution. It was very difficult to stand up. After...

Comment Tone Negative
Pillars Culture, Loyalty, Operations
Evaluation Unrated

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Director

Imprivata Enterprise Access Management works, but one of the things that is driving us a little...

Comment Tone Negative
Pillars Relationship, Product
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Manager

Imprivata needs to really improve their modality options when it comes to presence at the computer....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We would like to see a modern solution from Imprivata. Imprivata Enterprise Access Management, at...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Imprivata should be focusing on supporting compatibility with passwordless authentication programs....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Imprivata has the tools for organizations to make Imprivata Enterprise Access Management successful,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The out-of-the-box workflows for Imprivata Enterprise Access Management are really lacking. For...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Imprivata Enterprise Access Management is top of the field. I would buy Imprivata Enterprise Access...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

The training program for Imprivata Enterprise Access Management is very well done because it has...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

If our nurses lose access to Imprivata Enterprise Access Management, they are extremely upset...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Imprivata is increasingly operating in the security space alongside traditional security vendors....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Imprivata will try to bend over backward to make the system work for large organizations.

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

When we look at the cost matrix between security and functionality, having highly functional tools...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We are deeply integrated with Imprivata Enterprise Access Management and have been an Imprivata...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

Imprivata talks about a road map, and almost every vendor does that, but very few actually have a...

Comment Tone Negative
Pillars Culture, Loyalty, Relationship
Evaluation Unrated

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CIO

Imprivata Enterprise Access Management is intuitive and reliable. The product really doesn't break.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CISO

We got Imprivata's tool for a specific purpose, and it does that purpose. We rarely interact with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CISO

Imprivata's product has a restricted domain, so that makes it easier to meet our interoperability...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CISO

In Imprivata Enterprise Access Management, we primarily use the tap-and-go functionality and the MFA...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We have had some issues with Imprivata Enterprise Access Management, but those may be related to our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There has been some instability with the hardware that the system is running on. However, for the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Our renewal process with Imprivata is really simple. We get our bill, we pay it, and we move on. We...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

Anytime we need help, Imprivata's support will be really quick. Imprivata's people aren't as...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

We have been using Imprivata's system for a very long time. It is still easy to configure it. We can...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Imprivata reduces all of our pain points. Our users and providers are all happy and satisfied that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We used to have a different product for badge taps. That vendor started charging more, so we had to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

The last thing I want to do is open up a case with Imprivata’s support group. We get stuck on their...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I don't have a lot of experience working with Imprivata’s executives, but I know their executives...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Imprivata Enterprise Access Management is not as easy to deal with as our previous product. We were...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I don't like some of Imprivata’s business practices. When we were trying to transition to Imprivata,...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

With Imprivata, what we see is what we get. We haven't had many issues with the on-premises...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Imprivata absolutely keeps up with what we need. We have a success team on the application that we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Imprivata does nickel-and-dime us. Everything is a different cost item. We feel the return we...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Imprivata Enterprise Access Management exceeds our needs. Imprivata Enterprise Access Management has...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

I especially like the health-check functionality in Imprivata Enterprise Access Management. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

When we first got started with Imprivata Enterprise Access Management, we got access to professional...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We work with multiple levels of people from Imprivata, and I am happy with all of them. We have a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

When we got started with Imprivata Enterprise Access Management, there was a lot of handholding. We...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

Imprivata acquired a tool that we used in the past, but once they acquired it, it got more expensive....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

Imprivata is kind of the de facto vendor for healthcare. I think that the vendor is well known, but...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Physician

The system is very user friendly and simple, and users don't need a lot of tech knowledge to use it....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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