Imprivata Enterprise Access Management Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
In Imprivata Enterprise Access Management, we primarily use the tap-and-go functionality and the MFA...
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Product
We have had some issues with Imprivata Enterprise Access Management, but those may be related to our...
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Product
There has been some instability with the hardware that the system is running on. However, for the...
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Culture
Our renewal process with Imprivata is really simple. We get our bill, we pay it, and we move on. We...
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Culture, Relationship
Anytime we need help, Imprivata's support will be really quick. Imprivata's people aren't as...
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Product
We have been using Imprivata's system for a very long time. It is still easy to configure it. We can...
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Product
Imprivata reduces all of our pain points. Our users and providers are all happy and satisfied that...
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Loyalty
We used to have a different product for badge taps. That vendor started charging more, so we had to...
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Relationship
The last thing I want to do is open up a case with Imprivata’s support group. We get stuck on their...
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Relationship
I don't have a lot of experience working with Imprivata’s executives, but I know their executives...
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Product
Imprivata Enterprise Access Management is not as easy to deal with as our previous product. We were...
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Culture, Value
I don't like some of Imprivata’s business practices. When we were trying to transition to Imprivata,...
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Product
With Imprivata, what we see is what we get. We haven't had many issues with the on-premises...
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Relationship
Imprivata absolutely keeps up with what we need. We have a success team on the application that we...
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Value
Imprivata does nickel-and-dime us. Everything is a different cost item. We feel the return we...
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Operations, Product
Imprivata Enterprise Access Management exceeds our needs. Imprivata Enterprise Access Management has...
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Product
I especially like the health-check functionality in Imprivata Enterprise Access Management. It...
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Relationship
When we first got started with Imprivata Enterprise Access Management, we got access to professional...
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Relationship
We work with multiple levels of people from Imprivata, and I am happy with all of them. We have a...
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Operations
When we got started with Imprivata Enterprise Access Management, there was a lot of handholding. We...
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Value
Imprivata acquired a tool that we used in the past, but once they acquired it, it got more expensive....
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Loyalty, Relationship
Imprivata is kind of the de facto vendor for healthcare. I think that the vendor is well known, but...
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Product
The system is very user friendly and simple, and users don't need a lot of tech knowledge to use it....
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Loyalty, Product
With Imprivata Enterprise Access Management, all our clinicians have to do is tap, and the system...
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Product
Imprivata Enterprise Access Management is pretty easy for our system administrators to use, but its...
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Culture, Value
Imprivata's licenses are kind of expensive, but they are fair.
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Product
Over the last year, the system has been pretty good. Since I have been at my organization, we have...
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Operations
The vendor's implementation services are very well documented. An advanced aptitude is required to...
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Operations, Value
Imprivata's ongoing training is nonexistent. We probably have to pay for it, and that isn't...
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Culture, Relationship
Imprivata is constantly coming out with new things, regardless of whether we have the budget for...
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Relationship
Imprivata's support is typically pretty good. Every account representative we have had has been great....
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Product
The credential learning aspect of the system is what sets it apart from other solutions. We can...
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Loyalty, Product
With the system, we would like to have the ability to get away from on-premises hosted Citrix...
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Value
Our customers love Imprivata Enterprise Access Management. Our biggest complaint is probably that...
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Relationship, Operations
We usually do the upgrades to Imprivata Enterprise Access Management ourselves. We don't use...
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Culture, Operations
Imprivata does seminars a few times a year. Some of them are free. Sometimes the seminars are not...
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Relationship
Imprivata is proactive. If something is down, we get an alert. Imprivata is pretty open to getting...
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Relationship
We don't work much with the executives at Imprivata. However, in the past, we have had integration...
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Relationship
A pain point with Imprivata’s support people is sometimes just getting them to understand the...
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Product, Value
Imprivata Enterprise Access Management is pretty easy for customers. Imprivata Enterprise Access...
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Culture, Value
Imprivata charges for every little thing. One of the things we have complained to Imprivata about is...
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Culture
Imprivata demonstrates some of their new products, but not all of them. They just have slideshows of...
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Operations
There is not really any ongoing training from Imprivata, but I don’t think that Imprivata Enterprise...
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Relationship, Product
Since Imprivata owns user access to devices, it would be good for them to continue to enter the...
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Product
Imprivata has a good product in Imprivata Enterprise Access Management. We have used Imprivata's...
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Product
Imprivata Enterprise Access Management is a mature product, but Imprivata hasn't done much...
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Product
Imprivata Enterprise Access Management seems like a bit of a stale product, and it feels like it...
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Loyalty, Relationship, Product
The system's monitoring abilities use AI, and we monitor everything that is against our policies. We...
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Product
There might be an occasional hiccup with Imprivata Enterprise Access Management, but those hiccups...
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Relationship, Value
My only recommendation for Imprivata would be to provide more assistance when it comes to developing...
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Relationship
Imprivata is very proactive. We work with them regularly, and we have regular calls with them as...
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Product
We like the ease of use and monitoring capabilities of Imprivata Enterprise Access Management....
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Loyalty
If we needed to consider a new access management solution, we would do an evaluation of Imprivata...
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Relationship
The solution seems to be pretty responsive. We can receive changes in our local system and respond...
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Operations
The solution is pretty straightforward, and I enjoy that. There isn't much that a user has to do...
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Relationship
The vendor's support people have been pretty good to work with. We will reach out to them from time...
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Product
Ease of management is the biggest thing that I want to improve in the system. It is difficult for...
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Relationship
As changes come and things happen that affect us directly, our account manager could do a better job...
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Culture, Value
I probably wouldn't buy the product again due to its cost. That cost is expected, but Imprivata...
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Product
Imprivata is doing great with supporting our integration goals. Imprivata Enterprise Access...
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Relationship
Imprivata is really good. They don't charge us for everything, and they are very fair. The vendor...
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Culture, Value
Imprivata Enterprise Access Management is expensive, but it saves time. Imprivata charges us for...
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Operations
We don't know of any training from Imprivata, so there is a gap there. The only way to find out...
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Loyalty, Product
Imprivata Enterprise Access Management is meeting our needs for SSL and tap badges. The system is...
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Operations, Product
Our providers don't even know that Imprivata Enterprise Access Management is there. Our biggest...
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Product
There is a lot to the software, and there are a few different places to go, so we just have to put...
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Culture, Relationship
I would love to have Imprivata reach out to me on a regular basis or something like that. We meet...
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Product
There is always room for improvement, but the ease of use for clinicians using Imprivata Enterprise...
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Product
It would be nice if there were some sort of cloud-based option for the solution that could reach out...
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Culture, Value
We are not really doing a whole lot with Imprivata Enterprise Access Management other than what we...
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Culture, Relationship
The Imprivata salespeople are on top of things. They reach out to us, tell us what they have going...
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Product
The simplicity of single sign-on authentication is not terrible in Imprivata Enterprise Access Management....
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Relationship
We never have issues with the vendor's support. We also get notifications of service and updates....
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Culture, Product
When it comes to the product working as promoted, it is very straightforward. Clinicians are...
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Relationship
Imprivata has been very good with how tight they are with Epic. I don’t think we have had any issues...
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Loyalty
Our EHR is moving to a web-based client, and we are really struggling. We are extending it to a lot...
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Relationship
I haven't really worked with too many folks at Imprivata, and it is very difficult to measure the...
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Product
Our physicians and clinicians love the one-tap login where they use their name badge and log in....
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Product
Imprivata Enterprise Access Management is an effective product. It works. It is consistent. It has...
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Operations
Imprivata Enterprise Access Management is a complex tool. It ties in a lot of other stuff, and that...
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Relationship
Imprivata is pretty darn responsive when we have issues. And I can name every single person....
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Product
There really isn't anything new that has come out on the platform that I'm aware of that we are...
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Product
I think the one improvement that Imprivata could make is to make the provisioning process for new...
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Relationship, Product
We have rarely had to upgrade Imprivata Enterprise Access Management, so that is a good thing. I...
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Relationship, Product
Imprivata Enterprise Access Management has been effective. It is stable and works very well....
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Relationship, Operations, Product
Imprivata finally put in support for the Microsoft Edge browser. Previously, when I was trying to...
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Value
Some of Imprivata’s branded components can be a little pricey, and the fact that we have to buy them...
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Loyalty
We do have a problem right now where Imprivata Enterprise Access Management is not meshing properly...
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Relationship, Product
We have been working with Imprivata for a long time, and they have always been very easy to work...
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Culture, Value
We don't get hit by any unexpected costs with Imprivata. We do run out of licenses and have to buy...
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Culture, Relationship
I have never had a problem with Imprivata’s ongoing phone and web support. When I put in a ticket, I...
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Operations
The initial training was really good. Imprivata actually sent somebody out here to train us; it...
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Product
Imprivata Enterprise Access Management works exactly like Imprivata says it does. The software...
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Relationship, Product
We don't take advantage of all of Imprivata's new, innovative solutions mainly because of our...
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Culture
Imprivata could improve if they stopped buying more vendors that spread Imprivata out more. I came...
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Product
Imprivata Enterprise Access Management is very stable and great quality. I would tell others that...
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Loyalty
The goal is to be on one EHR across the entire enterprise by next year, and we are excited about...
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Loyalty, Product
One of the goals we are trying to accomplish is to simplify everything. We want to make sure...
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Relationship
Imprivata covers any new functionalities or solutions on our regular calls. The vendor does a really...
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Loyalty, Product
We were using another vendor's single sign-on function for many years, and then that vendor got rid...
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Loyalty, Value
We replaced our previous badge-tapping product with Imprivata's tool because we already were paying...
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Loyalty
We are going to use Imprivata for a kiosk badge tap function. However, Imprivata doesn't do a good...
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Value
Imprivata charges us for every little thing. My favorite story is they said they could do certain...
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Loyalty, Product
Imprivata Enterprise Access Management would be easier for system administrators to use if it had...
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Product, Value
From a setup perspective, the system is pretty straightforward and everything is good. From an...
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Product
The single sign-on policy creation and distribution of that policy is simple in Imprivata. I don't...
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Relationship
Imprivata’s product road map is very clear, distinct, and narrowly scoped. Although it may not meet...
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Culture, Value
Imprivata has just done a price increase. Nobody is happy about that. Imprivata really needs to be...
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Relationship, Value
Imprivata is the one vendor where the CEO really connects with us in a proactive manner. Imprivata...
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Product
Imprivata Enterprise Access Management is so easy to use; people love it. Our main use is that we...
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