Imprivata Enterprise Access Management Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Culture, Value
Imprivata Enterprise Access Management is expensive, but it saves time. Imprivata charges us for...
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Operations
We don't know of any training from Imprivata, so there is a gap there. The only way to find out...
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Loyalty, Product
Imprivata Enterprise Access Management is meeting our needs for SSL and tap badges. The system is...
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Operations, Product
Our providers don't even know that Imprivata Enterprise Access Management is there. Our biggest...
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Product
There is a lot to the software, and there are a few different places to go, so we just have to put...
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Culture, Relationship
I would love to have Imprivata reach out to me on a regular basis or something like that. We meet...
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Product
There is always room for improvement, but the ease of use for clinicians using Imprivata Enterprise...
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Product
It would be nice if there were some sort of cloud-based option for the solution that could reach out...
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Culture, Value
We are not really doing a whole lot with Imprivata Enterprise Access Management other than what we...
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Culture, Relationship
The Imprivata salespeople are on top of things. They reach out to us, tell us what they have going...
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Product
The simplicity of single sign-on authentication is not terrible in Imprivata Enterprise Access Management....
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Relationship
We never have issues with the vendor's support. We also get notifications of service and updates....
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Culture, Product
When it comes to the product working as promoted, it is very straightforward. Clinicians are...
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Relationship
Imprivata has been very good with how tight they are with Epic. I don’t think we have had any issues...
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Loyalty
Our EHR is moving to a web-based client, and we are really struggling. We are extending it to a lot...
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Relationship
I haven't really worked with too many folks at Imprivata, and it is very difficult to measure the...
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Product
Our physicians and clinicians love the one-tap login where they use their name badge and log in....
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Product
Imprivata Enterprise Access Management is an effective product. It works. It is consistent. It has...
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Operations
Imprivata Enterprise Access Management is a complex tool. It ties in a lot of other stuff, and that...
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Relationship
Imprivata is pretty darn responsive when we have issues. And I can name every single person....
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Product
There really isn't anything new that has come out on the platform that I'm aware of that we are...
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Product
I think the one improvement that Imprivata could make is to make the provisioning process for new...
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Relationship, Product
We have rarely had to upgrade Imprivata Enterprise Access Management, so that is a good thing. I...
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Relationship, Product
Imprivata Enterprise Access Management has been effective. It is stable and works very well....
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Relationship, Operations, Product
Imprivata finally put in support for the Microsoft Edge browser. Previously, when I was trying to...
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Value
Some of Imprivata’s branded components can be a little pricey, and the fact that we have to buy them...
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Loyalty
We do have a problem right now where Imprivata Enterprise Access Management is not meshing properly...
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Relationship, Product
We have been working with Imprivata for a long time, and they have always been very easy to work...
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Culture, Value
We don't get hit by any unexpected costs with Imprivata. We do run out of licenses and have to buy...
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Culture, Relationship
I have never had a problem with Imprivata’s ongoing phone and web support. When I put in a ticket, I...
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Operations
The initial training was really good. Imprivata actually sent somebody out here to train us; it...
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Product
Imprivata Enterprise Access Management works exactly like Imprivata says it does. The software...
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Relationship, Product
We don't take advantage of all of Imprivata's new, innovative solutions mainly because of our...
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Culture
Imprivata could improve if they stopped buying more vendors that spread Imprivata out more. I came...
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Product
Imprivata Enterprise Access Management is very stable and great quality. I would tell others that...
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Loyalty
The goal is to be on one EHR across the entire enterprise by next year, and we are excited about...
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Loyalty, Product
One of the goals we are trying to accomplish is to simplify everything. We want to make sure...
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Relationship
Imprivata covers any new functionalities or solutions on our regular calls. The vendor does a really...
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Loyalty, Product
We were using another vendor's single sign-on function for many years, and then that vendor got rid...
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Loyalty, Value
We replaced our previous badge-tapping product with Imprivata's tool because we already were paying...
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Loyalty
We are going to use Imprivata for a kiosk badge tap function. However, Imprivata doesn't do a good...
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Value
Imprivata charges us for every little thing. My favorite story is they said they could do certain...
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Loyalty, Product
Imprivata Enterprise Access Management would be easier for system administrators to use if it had...
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Product, Value
From a setup perspective, the system is pretty straightforward and everything is good. From an...
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Product
The single sign-on policy creation and distribution of that policy is simple in Imprivata. I don't...
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Relationship
Imprivata’s product road map is very clear, distinct, and narrowly scoped. Although it may not meet...
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Culture, Value
Imprivata has just done a price increase. Nobody is happy about that. Imprivata really needs to be...
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Relationship, Value
Imprivata is the one vendor where the CEO really connects with us in a proactive manner. Imprivata...
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Product
Imprivata Enterprise Access Management is so easy to use; people love it. Our main use is that we...
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Product
Imprivata Enterprise Access Management seems quite good and stable. However, when we try to build a...
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Operations, Product
Once Imprivata Enterprise Access Management is set up for clinicians, it is actually quite good for...
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Product
With single sign-on, we have to build scripts. Imprivata Enterprise Access Management is kind of an...
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Operations, Product
I find Imprivata Enterprise Access Management very useful. Using the Community Connect side of it...
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Relationship
I have never had any problem with Imprivata. They are easy to work with, and their support is good....
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Loyalty
Imprivata meets our needs; they would even exceed them if we would use more of their products, but...
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Product
Imprivata Enterprise Access Management is all streamlined. Once we build it, it just pops up on the...
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Operations
Imprivata’s solutions work, and they provide significant value. There is not a lot of maintenance...
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Product
Imprivata could simplify their user interface to make the product easier for the end user. There are...
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Operations, Product
Imprivata Enterprise Access Management is very easy to use. We couldn't live without it. From an...
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Product
When a user provisions out applications, the system takes their user ID and password and fills them...
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Relationship
We have a dedicated account manager, but that person cost us a pretty penny. Even though we have...
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Value
The product really helps with driving tangible outcomes, and that helps our organization....
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Product
Sometimes, users get confused at enrollment time, but once they get trained on the system and have...
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Relationship
Imprivata has been a challenging vendor to work with over the last several years. I wouldn't...
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Product
I think we use Imprivata Enterprise Access Management because we have to; our perception is that...
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Product
Imprivata Enterprise Access Management could be improved, but it is already pretty good. It is...
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Loyalty, Relationship
Imprivata is pretty progressive. They are doing facial recognition things, and those things are...
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Operations, Product
Imprivata Enterprise Access Management is no better or worse than most of our other tools....
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Product
The biggest strength of Imprivata Enterprise Access Management would be quickly allowing users to...
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Product
The product is easy for our staff members to use on their phones. As employees, we come in, tap our...
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Relationship, Product
Imprivata Enterprise Access Management works really well. The ePrescribing is a little more finicky,...
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Relationship
We usually have to get to the right person for support with Imprivata. That has been my challenge...
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Loyalty, Relationship
We haven't really had any executive conversations with Imprivata. Early on, one of their higher-ups...
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Loyalty
I hope my satisfaction with Imprivata is better than it was initially because we have a lot that is...
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Product, Value
Imprivata Enterprise Access Management is really good for some of our workflows, especially those...
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Loyalty
Imprivata Enterprise Access Management is on our road map both for single sign-on and ePrescribing...
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Culture
Early on, we didn't have things scoped appropriately with Imprivata. There were some out-of-scope...
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Operations
If people are in a uniform environment, the implementation with Imprivata will be pretty...
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Operations
We did most of the user training for Imprivata Enterprise Access Management because it changed our...
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Product
Integration with Imprivata is part of our goal with two different use cases. One use case centers on...
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Operations, Product
There is a little reworking when we do upgrades on Imprivata Enterprise Access Management, and there...
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Value
Imprivata Enterprise Access Management is an expensive piece of software, but if we compare it to...
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Loyalty, Product
There is no competition in this space. We have Epic's EMR, and the lion’s share of Epic's customers...
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Product
We recently had an issue with system administrators managing Imprivata Enterprise Access Management....
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Culture
I don't hear a whole lot of complaints about Imprivata Enterprise Access Management, and I don't...
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Culture, Value
The only time I get frustrated with Imprivata is when we are talking money. I have never gotten...
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Loyalty, Relationship
Imprivata keeps us up-to-date on product announcements, and they tell us when they have a new...
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Product
Sometimes it is hard for the end user to understand how Imprivata Enterprise Access Management...
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