Imprivata Enterprise Access Management Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship
We are an on-premises customer for Imprivata Enterprise Access Management, and the support is always...
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Relationship, Product
Imprivata is innovative and is doing some good things. They are doing what we need them to do with...
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Product, Value
I have implemented Imprivata Enterprise Access Management in every organization I have served in....
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Loyalty, Relationship
We do have a pretty big Imprivata footprint, but that wasn’t necessarily by choice. As Imprivata...
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Culture, Loyalty, Operations
Imprivata Enterprise Access Management is a great solution. It was very difficult to stand up. After...
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Relationship, Product
Imprivata Enterprise Access Management works, but one of the things that is driving us a little...
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Operations, Product
There is very little we come across that Imprivata hasn’t seen. They have the environment we use...
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Culture
I don’t talk to Imprivata very often, even their marketing or sales people. This may sound like a...
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Relationship
I wouldn’t hesitate to mention Imprivata to anybody. Imprivata’s customer support is very good. They...
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Loyalty, Product
Imprivata needs to really improve their modality options when it comes to presence at the computer....
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Value
We would like to see a modern solution from Imprivata. Imprivata Enterprise Access Management, at...
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Relationship, Product
Imprivata should be focusing on supporting compatibility with passwordless authentication programs....
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Relationship
Imprivata has the tools for organizations to make Imprivata Enterprise Access Management successful,...
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Operations, Product
The out-of-the-box workflows for Imprivata Enterprise Access Management are really lacking. For...
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Culture, Loyalty, Relationship
Imprivata talks about a road map, and almost every vendor does that, but very few actually have a...
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Product
Imprivata Enterprise Access Management is intuitive and reliable. The product really doesn't break.
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Relationship
We got Imprivata's tool for a specific purpose, and it does that purpose. We rarely interact with...
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Product
Imprivata's product has a restricted domain, so that makes it easier to meet our interoperability...
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Loyalty, Product
In Imprivata Enterprise Access Management, we primarily use the tap-and-go functionality and the MFA...
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Product
We have had some issues with Imprivata Enterprise Access Management, but those may be related to our...
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Product
There has been some instability with the hardware that the system is running on. However, for the...
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Culture
Our renewal process with Imprivata is really simple. We get our bill, we pay it, and we move on. We...
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Culture, Relationship
Anytime we need help, Imprivata's support will be really quick. Imprivata's people aren't as...
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Product
We have been using Imprivata's system for a very long time. It is still easy to configure it. We can...
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Product
Imprivata reduces all of our pain points. Our users and providers are all happy and satisfied that...
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Loyalty
We used to have a different product for badge taps. That vendor started charging more, so we had to...
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Relationship
The last thing I want to do is open up a case with Imprivata’s support group. We get stuck on their...
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Relationship
I don't have a lot of experience working with Imprivata’s executives, but I know their executives...
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Product
Imprivata Enterprise Access Management is not as easy to deal with as our previous product. We were...
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Culture, Value
I don't like some of Imprivata’s business practices. When we were trying to transition to Imprivata,...
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Product
With Imprivata, what we see is what we get. We haven't had many issues with the on-premises...
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Relationship
Imprivata absolutely keeps up with what we need. We have a success team on the application that we...
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Value
Imprivata does nickel-and-dime us. Everything is a different cost item. We feel the return we...
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Operations, Product
Imprivata Enterprise Access Management exceeds our needs. Imprivata Enterprise Access Management has...
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Product
I especially like the health-check functionality in Imprivata Enterprise Access Management. It...
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Relationship
When we first got started with Imprivata Enterprise Access Management, we got access to professional...
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Relationship
We work with multiple levels of people from Imprivata, and I am happy with all of them. We have a...
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Operations
When we got started with Imprivata Enterprise Access Management, there was a lot of handholding. We...
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Value
Imprivata acquired a tool that we used in the past, but once they acquired it, it got more expensive....
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Loyalty, Relationship
Imprivata is kind of the de facto vendor for healthcare. I think that the vendor is well known, but...
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Product
The system is very user friendly and simple, and users don't need a lot of tech knowledge to use it....
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Loyalty, Product
With Imprivata Enterprise Access Management, all our clinicians have to do is tap, and the system...
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Product
Imprivata Enterprise Access Management is pretty easy for our system administrators to use, but its...
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Culture, Value
Imprivata's licenses are kind of expensive, but they are fair.
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Product
Over the last year, the system has been pretty good. Since I have been at my organization, we have...
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Operations
The vendor's implementation services are very well documented. An advanced aptitude is required to...
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Operations, Value
Imprivata's ongoing training is nonexistent. We probably have to pay for it, and that isn't...
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Culture, Relationship
Imprivata is constantly coming out with new things, regardless of whether we have the budget for...
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Relationship
Imprivata's support is typically pretty good. Every account representative we have had has been great....
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Product
The credential learning aspect of the system is what sets it apart from other solutions. We can...
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Loyalty, Product
With the system, we would like to have the ability to get away from on-premises hosted Citrix...
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Value
Our customers love Imprivata Enterprise Access Management. Our biggest complaint is probably that...
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Relationship, Operations
We usually do the upgrades to Imprivata Enterprise Access Management ourselves. We don't use...
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Culture, Operations
Imprivata does seminars a few times a year. Some of them are free. Sometimes the seminars are not...
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Relationship
Imprivata is proactive. If something is down, we get an alert. Imprivata is pretty open to getting...
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Relationship
We don't work much with the executives at Imprivata. However, in the past, we have had integration...
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Relationship
A pain point with Imprivata’s support people is sometimes just getting them to understand the...
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Product, Value
Imprivata Enterprise Access Management is pretty easy for customers. Imprivata Enterprise Access...
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Culture, Value
Imprivata charges for every little thing. One of the things we have complained to Imprivata about is...
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Culture
Imprivata demonstrates some of their new products, but not all of them. They just have slideshows of...
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Operations
There is not really any ongoing training from Imprivata, but I don’t think that Imprivata Enterprise...
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Relationship, Product
Since Imprivata owns user access to devices, it would be good for them to continue to enter the...
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Product
Imprivata has a good product in Imprivata Enterprise Access Management. We have used Imprivata's...
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Product
Imprivata Enterprise Access Management is a mature product, but Imprivata hasn't done much...
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Product
Imprivata Enterprise Access Management seems like a bit of a stale product, and it feels like it...
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Loyalty, Relationship, Product
The system's monitoring abilities use AI, and we monitor everything that is against our policies. We...
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Product
There might be an occasional hiccup with Imprivata Enterprise Access Management, but those hiccups...
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Relationship, Value
My only recommendation for Imprivata would be to provide more assistance when it comes to developing...
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Relationship
Imprivata is very proactive. We work with them regularly, and we have regular calls with them as...
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Product
We like the ease of use and monitoring capabilities of Imprivata Enterprise Access Management....
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Loyalty
If we needed to consider a new access management solution, we would do an evaluation of Imprivata...
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Relationship
The solution seems to be pretty responsive. We can receive changes in our local system and respond...
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Operations
The solution is pretty straightforward, and I enjoy that. There isn't much that a user has to do...
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Relationship
The vendor's support people have been pretty good to work with. We will reach out to them from time...
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Product
Ease of management is the biggest thing that I want to improve in the system. It is difficult for...
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Relationship
As changes come and things happen that affect us directly, our account manager could do a better job...
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Culture, Value
I probably wouldn't buy the product again due to its cost. That cost is expected, but Imprivata...
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Product
Imprivata is doing great with supporting our integration goals. Imprivata Enterprise Access...
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Relationship
Imprivata is really good. They don't charge us for everything, and they are very fair. The vendor...
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Culture, Value
Imprivata Enterprise Access Management is expensive, but it saves time. Imprivata charges us for...
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Operations
We don't know of any training from Imprivata, so there is a gap there. The only way to find out...
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Loyalty, Product
Imprivata Enterprise Access Management is meeting our needs for SSL and tap badges. The system is...
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Operations, Product
Our providers don't even know that Imprivata Enterprise Access Management is there. Our biggest...
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Product
There is a lot to the software, and there are a few different places to go, so we just have to put...
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Culture, Relationship
I would love to have Imprivata reach out to me on a regular basis or something like that. We meet...
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Product
There is always room for improvement, but the ease of use for clinicians using Imprivata Enterprise...
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Product
It would be nice if there were some sort of cloud-based option for the solution that could reach out...
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Culture, Value
We are not really doing a whole lot with Imprivata Enterprise Access Management other than what we...
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Culture, Relationship
The Imprivata salespeople are on top of things. They reach out to us, tell us what they have going...
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Product
The simplicity of single sign-on authentication is not terrible in Imprivata Enterprise Access Management....
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Relationship
We never have issues with the vendor's support. We also get notifications of service and updates....
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Culture, Product
When it comes to the product working as promoted, it is very straightforward. Clinicians are...
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