Imprivata Enterprise Access Management Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Culture, Value
Imprivata has just done a price increase. Nobody is happy about that. Imprivata really needs to be...
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Relationship, Value
Imprivata is the one vendor where the CEO really connects with us in a proactive manner. Imprivata...
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Product
Imprivata Enterprise Access Management is so easy to use; people love it. Our main use is that we...
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Product
Imprivata Enterprise Access Management seems quite good and stable. However, when we try to build a...
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Operations, Product
Once Imprivata Enterprise Access Management is set up for clinicians, it is actually quite good for...
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Product
With single sign-on, we have to build scripts. Imprivata Enterprise Access Management is kind of an...
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Operations, Product
I find Imprivata Enterprise Access Management very useful. Using the Community Connect side of it...
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Relationship
I have never had any problem with Imprivata. They are easy to work with, and their support is good....
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Loyalty
Imprivata meets our needs; they would even exceed them if we would use more of their products, but...
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Product
Imprivata Enterprise Access Management is all streamlined. Once we build it, it just pops up on the...
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Operations
Imprivata’s solutions work, and they provide significant value. There is not a lot of maintenance...
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Product
Imprivata could simplify their user interface to make the product easier for the end user. There are...
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Operations, Product
Imprivata Enterprise Access Management is very easy to use. We couldn't live without it. From an...
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Product
When a user provisions out applications, the system takes their user ID and password and fills them...
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Relationship
We have a dedicated account manager, but that person cost us a pretty penny. Even though we have...
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Value
The product really helps with driving tangible outcomes, and that helps our organization....
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Product
Sometimes, users get confused at enrollment time, but once they get trained on the system and have...
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Relationship
Imprivata has been a challenging vendor to work with over the last several years. I wouldn't...
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Product
I think we use Imprivata Enterprise Access Management because we have to; our perception is that...
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Product
Imprivata Enterprise Access Management could be improved, but it is already pretty good. It is...
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Loyalty, Relationship
Imprivata is pretty progressive. They are doing facial recognition things, and those things are...
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Operations, Product
Imprivata Enterprise Access Management is no better or worse than most of our other tools....
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Product
The biggest strength of Imprivata Enterprise Access Management would be quickly allowing users to...
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Product
The product is easy for our staff members to use on their phones. As employees, we come in, tap our...
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Relationship, Product
Imprivata Enterprise Access Management works really well. The ePrescribing is a little more finicky,...
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Relationship
We usually have to get to the right person for support with Imprivata. That has been my challenge...
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Loyalty, Relationship
We haven't really had any executive conversations with Imprivata. Early on, one of their higher-ups...
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Loyalty
I hope my satisfaction with Imprivata is better than it was initially because we have a lot that is...
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Product, Value
Imprivata Enterprise Access Management is really good for some of our workflows, especially those...
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Loyalty
Imprivata Enterprise Access Management is on our road map both for single sign-on and ePrescribing...
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Culture
Early on, we didn't have things scoped appropriately with Imprivata. There were some out-of-scope...
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Operations
If people are in a uniform environment, the implementation with Imprivata will be pretty...
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Operations
We did most of the user training for Imprivata Enterprise Access Management because it changed our...
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Product
Integration with Imprivata is part of our goal with two different use cases. One use case centers on...
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Operations, Product
There is a little reworking when we do upgrades on Imprivata Enterprise Access Management, and there...
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Value
Imprivata Enterprise Access Management is an expensive piece of software, but if we compare it to...
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Loyalty, Product
There is no competition in this space. We have Epic's EMR, and the lion’s share of Epic's customers...
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Product
We recently had an issue with system administrators managing Imprivata Enterprise Access Management....
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Culture
I don't hear a whole lot of complaints about Imprivata Enterprise Access Management, and I don't...
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Culture, Value
The only time I get frustrated with Imprivata is when we are talking money. I have never gotten...
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Loyalty, Relationship
Imprivata keeps us up-to-date on product announcements, and they tell us when they have a new...
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Product
Sometimes it is hard for the end user to understand how Imprivata Enterprise Access Management...
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Loyalty, Relationship
I think Imprivata is going through some transitions because they have a new CEO. Imprivata could...
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Loyalty
Imprivata Enterprise Access Management is part of our long-term strategy. We have seen improved...
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Product
The beauty of the system is that it is pretty self-explanatory. Once we put something into it, it...
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Loyalty, Product
Imprivata Enterprise Access Management interfaces with administrators, is pretty intuitive, and is...
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Product
Imprivata could improve some of the documentation for Imprivata Enterprise Access Management because...
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Product
We encounter database errors in Imprivata Enterprise Access Management sometimes.
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Relationship
Imprivata is usually good about sending us notes about upgrades and any issues that have come up....
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Loyalty, Relationship
Imprivata is really pushing for customer satisfaction to keep our business, so we hope they will...
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Operations, Product
Hyperdrive's SSO is easy to use in the system and has easy push notifications for phones. Our...
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Operations, Product
It seems like we have to do a lot of updates for the system, and the configuration to get the system...
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Relationship, Operations, Product
I don't like Imprivata's new website for downloads and information. That website is terrible and...
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Product
Imprivata Enterprise Access Management has been very stable and very solid, and we are very happy...
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Relationship, Operations
Imprivata has gone through a series of client upgrades and a series of server upgrades. They...
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Product
Sometimes the vendor is a bit taken aback by how variable we are. They could build their tools with...
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Relationship, Product
When we have been troubleshooting an issue, finding the logs or being able to work with the logs...
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Operations, Product
I'm not sure how much training is going on from Imprivata. We do the batch enrollment fairly easily...
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Relationship, Product
We have had a few cases with Imprivata Enterprise Access Management where the fixes have been pushed...
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Relationship
Imprivata's executives are great; they are very involved, and there is no problem with that. We can...
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Relationship, Product
Imprivata Enterprise Access Management is pretty standard. The vendor does a good job of staying...
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Relationship
Imprivata has been awesome with tech support when we call them. They are quick and very thorough....
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Product
People tend to take the Imprivata program for granted. It is one of those things that they just...
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Loyalty, Product
The Imprivata solution does exactly what it is supposed to do, but there is always room for...
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Product
We really like the ePrescription feature in Imprivata Enterprise Access Management. We don't get a...
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Relationship
Imprivata's support has been spot-on. The vendor's support people will get us to the right engineer...
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Value
If we have a new or existing user who needs a login or a password change, the next time that person...
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Product
For providers and nurses, Imprivata Enterprise Access Management works very well for the most part....
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Relationship
Imprivata’s support is a little lacking at times when it comes to working with other vendors on...
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Relationship, Product
Imprivata hasn’t really come out with many new features. Things have been kind of stagnant for quite...
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Relationship, Operations
Our go-lives for Imprivata Enterprise Access Management have been very successful, and we have had...
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Product, Value
Our end users really like Imprivata Enterprise Access Management. They like it a lot more than our...
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Value
Imprivata Enterprise Access Management is a super expensive product.
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