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Imprivata IAM Suite Comments
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User Commentary

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CIO

The vendor is super responsive, and their support has been really good. We work really closely with...

Jun 2021
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CIO

I am pleased with the current product, but I would like to see more development. There is a lot more...

Jun 2021
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Director

I would probably buy Imprivata's product again. The system has been reliable, and the vendor has...

Jun 2021
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(0)
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Director

Imprivata's support is really good, but it is not perfect. The support team is not proactive. We...

Jun 2021
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(0)
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Director

We had an issue with an Exchange inbox that took us a while to troubleshoot. We came up with a...

Jun 2021
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(0)
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Director

Imprivata doesn't have single sign-on with every product we have. I would like to see Imprivata...

Jun 2021
||
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Director

We haven't seen any improvements or changes from Imprivata. The product is static. Updates tend to...

Jun 2021
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CIO

With the system, we get a single sign-on piece. With that, we can make all of our other applications...

May 2021
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CIO

We haven’t installed all of the things the system can do. We don’t work as integrated with the...

May 2021
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CIO

The product does what the vendor said it would do. The vendor's phone support has been really good....

May 2021
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(0)
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CIO

The system touches about everything in our organization. When we spread the cost of the system out...

May 2021
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CIO

I would definitely recommend this solution to a friend. There are some things I would like to see...

May 2021
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CIO

The system is pretty robust. Once we got through the initial setup and deployment, it ran pretty...

May 2021
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CIO

Imprivata is a partner. Since we started talking with them, they knew we weren't looking for a lot...

May 2021
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CNIO

We did an upgrade a while ago, and Imprivata sent somebody on-site to assist us. That was great....

Apr 2021
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CNIO

Imprivata IAM Suite is a time-saver for our clinicians. They like it, and we like that they like it....

Apr 2021
||
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CNIO

I don't hear enough about where Imprivata is headed. I don't really know where they are taking the product....

Apr 2021
||
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Director

Imprivata has a lot of good documentation and text that we can read through. They even have a method...

Apr 2021
||
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Director

When we implemented the software, the training was great. Imprivata highly recommended that we get...

Apr 2021
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Director

We have received our money’s worth, though Imprivata’s products are expensive when we have to...

Apr 2021
||
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Director

Of all the platforms I have used, Imprivata IAM Suite is very reliable and easy to work with, and...

Apr 2021
||
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Director

I chose Imprivata, and I have zero regrets. Our health system has realized Imprivata IAM Suite is...

Apr 2021
||
(0)
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Director

Our previous product was very vendor dependent, so every time we needed to make a change, that would...

Apr 2021
||
(0)
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Director

With Imprivata, sometimes their speech recognition software is not ideal. It will say it can’t hear...

Apr 2021
||
(0)
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Manager

Imprivata's support is exemplary. The support people go above and beyond. I have no issues with the...

Apr 2021
||
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Manager

I give the vendor a low score for training. They lack training, and they are aware of that. They are...

Apr 2021
||
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Manager

The system does what it is supposed to do. It just requires some fine-tuning on our end to work in...

Apr 2021
||
(0)
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Manager

Imprivata makes a genuine effort to do what we request. They listen to our suggestions, and I like...

Mar 2021
||
(0)
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Manager

Imprivata IAM Suite is a little too expensive. The vendor kind of nickel-and-dimes us. There are...

Mar 2021
||
(0)
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Manager

In the previous product we were using, there was a toolbar at the top of the screen, and we could...

Mar 2021
||
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Manager

I can't imagine not being set up with Imprivata IAM Suite. We are pretty happy with the product.

Mar 2021
||
(0)
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Manager

The solution's integration is a nightmare. We had trouble integrating it with our other systems. We...

Mar 2021
||
(0)
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Manager

Imprivata was slow with the changeover from Internet Explorer to Microsoft Edge. Imprivata has had...

Mar 2021
||
(0)
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Manager

Things like Imprivata OneSign still work well. I am really pleased with the system across the board....

Mar 2021
||
(0)
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Manager

I am sure I would have to buy Imprivata IAM Suite again. I would not go with biometric...

Mar 2021
||
(0)
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Manager

I don’t think we have had any problems with Imprivata. We have broken the system a few times, but...

Feb 2021
||
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CISO

Imprivata dose ongoing training, largely remotely or by publishing articles. They offer...

Feb 2021
||
(0)
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CISO

Imprivata's web and phone support people are immediately available 24/7, and I often talk to one of...

Feb 2021
||
(0)
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CISO

Our Imprivata implementation was easy. It was self-explanatory, and we did it ourselves.

Feb 2021
||
(0)
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CISO

The technology is pretty straightforward and simple, but there is a lot going on behind the scenes....

Feb 2021
||
(0)
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Manager

With Imprivata, we can request training, and they will usually put something together for us. Their...

Jan 2021
||
(0)
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Manager

Our satisfaction will improve because there are new things coming out that are desirable. We are...

Jan 2021
||
(0)
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Manager

Imprivata was trying to take the place of a competing vendor we also use but has not successfully...

Jan 2021
||
(0)
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Manager

Imprivata hasn't always kept their promises. They said their product would meet our needs, and they...

Jan 2021
||
(0)
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CIO

I wish Imprivata had more mobile technology. There is a mobile piece, but the vendor tends to...

Jan 2021
||
(0)
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CIO

I don't really have any concerns with Imprivata. The product has worked well. It has helped us...

Jan 2021
||
(0)
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Manager

The product just works. It doesn't require a lot of attention; it just does its thing. When I have a...

Jan 2021
||
(0)
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Manager

My only complaint about the product is the cost of the licenses. We have to buy them in bulks of 25...

Jan 2021
||
(0)
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CIO

The darn Imprivata system just works. We can be pretty hands off with it. We like things that we...

Dec 2020
||
(0)
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CIO

I was a little concerned with some of Imprivata’s licensing approaches. We have a pretty heavy...

Dec 2020
||
(0)
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CIO

Imprivata IAM Suite is one of those systems that I would consider to be at scale for meeting...

Dec 2020
||
(0)
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Manager

If we hadn't bought the product through a third-party contract, we would be more satisfied with it....

Dec 2020
||
(0)
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Manager

There are some functionality issues. The technology requires a free-text password for...

Dec 2020
||
(0)
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CTO

We have been using Imprivata's system for a very long time. It does a great job for us; the...

Dec 2020
||
(0)
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CTO

My biggest challenge really with Imprivata is that there is no competition. Imprivata is the...

Dec 2020
||
(0)
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CTO

At least at this point, I would say that Imprivata keeps all their promises. But they don’t seem to...

Dec 2020
||
(0)
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CTO

I wouldn’t say the vendor is proactive. I don’t know whether anybody reaches out on a regular basis...

Dec 2020
||
(0)
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CTO

When we were looking at doing ePrescribing for controlled substances, Imprivata pitched their...

Dec 2020
||
(0)
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CTO

We are leveraging Imprivata's system for the outcome that we need. I am not using Imprivata's system...

Dec 2020
||
(0)
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CIO

Imprivata is doing pretty good. There are companies that are making recognizing some of the login...

Dec 2020
||
(0)
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CIO

Because Imprivata has been growing so much, we have gotten to the point where we really hate to call...

Dec 2020
||
(0)
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CIO

Imprivata has made enhancements to their reading devices. For laptops, they added an RFID badge...

Dec 2020
||
(0)
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CIO

We really like using Imprivata IAM Suite. We have had it for several years now, and it is clearly...

Dec 2020
||
(0)
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CTO

The integration with our EMR is pretty awesome. Not only does Imprivata have the product to allow...

Nov 2020
||
(0)
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CTO

Imprivata owns this industry, but they are trying to become more of an identity access management...

Nov 2020
||
(0)
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CTO

I thought that there would be integration between Imprivata IAM Suite and another system, but we...

Nov 2020
||
(0)
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CTO

Imprivata IAM Suite has been a rock-solid product for us. The system does what it needs to do. We...

Nov 2020
||
(0)
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 or  to see details.

CTO

The upgrades are a nightmare. Imprivata needs to tighten up that process. There are so many pieces...

Nov 2020
||
(0)
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CTO

There are so many moving pieces because we have a Linux agent. Imprivata broke that in the last...

Nov 2020
||
(0)
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CTO

A problem was that Imprivata couldn’t keep up with the Windows 10 releases. They put us in a really...

Nov 2020
||
(0)
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 or  to see details.

CTO

Imprivata IAM Suite is definitely a product that I would buy again. It is great, and it works. The...

Nov 2020
||
(0)
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Manager

I would really like to see Imprivata’s system installed on phones. On computers and workstations,...

Sep 2020
||
(0)
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Manager

I haven’t really needed any executive involvement from Imprivata. Their support team handles...

Sep 2020
||
(0)
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Manager

We run into license-usage warnings all the time with Imprivata, so we are constantly having to clean...

Sep 2020
||
(0)
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Manager

We have been really happy with Imprivata. I would be very comfortable telling someone to use...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Imprivata’s system has been pretty stable since we got it. There aren’t a lot of new features or...

Sep 2020
||
(0)
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Manager

Imprivata has probably been my favorite vendor to work with in terms of how responsive their support...

Sep 2020
||
(0)
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Manager

We thoroughly utilize Imprivata IAM Suite here. It is mostly managed by one of our system...

Sep 2020
||
(0)
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Manager

Imprivata IAM Suite has absolutely given us an ROI. The system saves clinicians from having to know...

Sep 2020
||
(0)
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CISO

Our use of Imprivata IAM Suite has been very solid and reliable. We have looked at other features,...

Aug 2020
||
(0)
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CISO

I don't see any reason that we would swap out Imprivata IAM Suite for another platform for...

Aug 2020
||
(0)
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Director

We are using Imprivata’s system as a tap-and-go badge for our on-premises workstations. For the most...

Aug 2020
||
(0)
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 or  to see details.

Manager

Imprivata had some turnover, but the new people always reach out to us just to introduce themselves....

Aug 2020
||
(0)
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 or  to see details.

Manager

The vendor drives tangible outcomes well. The single sign-on and EPCS features along with Imprivata...

Aug 2020
||
(0)
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Director

We created a partnership with Imprivata where we both work with each other. When we come up with...

Aug 2020
||
(0)
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Director

Since we went live with Imprivata IAM Suite, we have been able to profit many accounts at the same...

Aug 2020
||
(0)
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Director

When we have an issue or requirement or need an enhancement, the response from Imprivata is amazing....

Aug 2020
||
(0)
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Director

Before, we had to have an Active Directory account to manage access, but with the upgrade, we don’t...

Aug 2020
||
(0)
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Director

We have to have a long relationship, and that is good. I cannot think of anything that Imprivata...

Aug 2020
||
(0)
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Director

We are growing by the minute. We started giving access to a few applications, and now we have almost...

Aug 2020
||
(0)
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Director

The vendor is spending a lot of time and dedication on their product, and they just want to make it...

Aug 2020
||
(0)
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Director

Our end users find the system to be very easy to use. Using the system isn’t a big deal. I predict...

Aug 2020
||
(0)
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CIO

The intent is that from the moment that somebody is created in our HR system, that information will...

Aug 2020
||
(0)
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CIO

There are tools available to us that we haven't gotten yet that will allow us to do an ongoing audit...

Aug 2020
||
(0)
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CIO

If we were to determine the 10 applications that we need, Imprivata's application would be in the...

Aug 2020
||
(0)
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CIO

If Imprivata continues on their current path, they will mature at the same rate as or faster than...

Aug 2020
||
(0)
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 or  to see details.

CIO

We have many applications that are profiled through the Imprivata system, so people don’t even...

Aug 2020
||
(0)
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CIO

It is critical that we stay on track for the development efforts around our current project, but...

Aug 2020
||
(0)
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CIO

I love having a vendor that I can go to where I can hear what their plans are. Often, Imprivata is...

Aug 2020
||
(0)
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Manager

We haven't really needed anything from Imprivata during the COVID-19 crisis, but they have reached...

Aug 2020
||
(0)
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 or  to see details.

Manager

Imprivata IAM Suite is part of our long-term plan. As a matter of fact, we are planning to upgrade...

Aug 2020
||
(0)
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 or  to see details.

Manager

The only thing that hurts Imprivata's implementation service is the pricing. Imprivata's prices for...

Aug 2020
||
(0)
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Manager

Our end users find the system very easy to use. The Imprivata OneSign Connector is seamless for our...

Aug 2020
||
(0)
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Manager

I haven't seen any new technology from the vendor. I think they are trying to get into some markets...

Aug 2020
||
(0)
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Manager

The ongoing support from the vendor is good. I usually get all the answers I need from their support...

Aug 2020
||
(0)
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CISO

Very often, we would buy something and end up looking to the vendor for guidance because they had...

Aug 2020
||
(0)
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CISO

We are very happy with Imprivata. I would strongly advise people to go all in with Imprivata; their...

Aug 2020
||
(0)
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CISO

The only bad thing I will say is that Imprivata does not negotiate, but that is not an overly...

Aug 2020
||
(0)
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CISO

I am going to give Imprivata the benefit of the doubt. The story is that the negotiation when we...

Aug 2020
||
(0)
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Manager

I would say that Imprivata's strength is that the solution works. It is good. The tap-and-go...

Aug 2020
||
(0)
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CIO

We are going to use an electronic prescription module within our EHR along with the Imprivata...

Aug 2020
||
(0)
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CIO

I prefer to use one vendor's platform. That is why I try to find one platform that covers most of my...

Aug 2020
||
(0)
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CISO

I am happy with the functionality that we are using Imprivata's system for. Imprivata is great, but...

Aug 2020
||
(0)
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CISO

SSO is the biggest use of Imprivata's software. Almost 100% of the time, we use the system to give...

Aug 2020
||
(0)
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CISO

The Imprivata solution was good for authentication services, SSO, and so on. My perception is...

Aug 2020
||
(0)
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CIO

When the clinicians are using the Imprivata system as they bounce from machine to machine, we have...

Aug 2020
||
(0)
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CIO

With Imprivata, all we do is buy licenses from them. We don't interact with them too much. We have...

Aug 2020
||
(0)
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CIO

Imprivata has some difficulties with restoring PINs and passwords off-site. Sometimes the passwords...

Aug 2020
||
(0)
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Director

The product’s ease of use and reliability are fantastic. The product chews up very few resources on...

Aug 2020
||
(0)
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Director

We use the product to identify users associated with a medical product. Between our three security...

Aug 2020
||
(0)
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Manager

The vendor has been very responsive during the COVID-19 crisis. They have been very in tune with our...

Jul 2020
||
(0)
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Manager

Imprivata reached out to our people, and we talked to them a bit about where we had issues and...

Jul 2020
||
(0)
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Manager

There are a lot of costs, although I say that about a lot of companies. But if we want to bridge...

Jul 2020
||
(0)
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Manager

Imprivata's support people were very good at solving the issues with our product version. They...

Jul 2020
||
(0)
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Manager

Some organizations just can’t afford to purchase tools for identity management. They have to use...

Jul 2020
||
(0)
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CIO

Imprivata has very minimal training. It is more geared toward my admins. Our setup is such that the...

Jul 2020
||
(0)
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CIO

Imprivata’s service could be more proactive. When we are moving to a different version of our EMR,...

Jul 2020
||
(0)
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CIO

Imprivata IAM Suite is a very solid system. Once it is installed, it works well.

Jul 2020
||
(0)
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CIO

The patch scanning has been well received; the staff loves it. We had EPCS in our old ambulatory...

Jul 2020
||
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Manager

The vendor does a good job in terms of support, but the support is definitely not as perfect as I...

Jul 2020
||
(0)
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Manager

The product has achieved everything we have wanted it to achieve, so I guess I can’t complain there....

Jul 2020
||
(0)
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Manager

I would recommend the product with the caveat that people should look around and make sure the...

Jul 2020
||
(0)
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Manager

When the vendor trained the trainers, that all went pretty well. They have trained the trainers and...

Jul 2020
||
(0)
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Manager

We haven’t done an implementation with Imprivata in a while, so it is hard to say whether the vendor...

Jul 2020
||
(0)
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Manager

There aren't a lot of charges from the vendor. What I don’t like is that they innovate to relicense...

Jul 2020
||
(0)
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Manager

When it comes to the vendor’s implementation services, sometimes they send us people who aren’t the...

Jul 2020
||
(0)
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Manager

In terms of the product working as promoted, Imprivata sends out lots of information, keeps us up to...

Jul 2020
||
(0)
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Manager

There are a few things that are a little cumbersome, but for the most part, the product is smooth...

Jul 2020
||
(0)
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Manager

When a doctor prescribes a narcotic for a patient and that information goes out to the prescription...

Jul 2020
||
(0)
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Manager

I am not sure that we have had much of a need for the vendor to support us through the COVID-19...

Jul 2020
||
(0)
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Manager

Something else would have to bump Imprivata out of the way if we were looking at other vendors. We...

Jul 2020
||
(0)
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Manager

I definitely wouldn’t be against buying the Imprivata product again. It is a good product. There are...

Jul 2020
||
(0)
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Director

Imprivata has done a good job of maintaining the existing Caradigm customers and helping them with...

Jul 2020
||
(0)
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Director

The vendor has provided temporary licenses for ramping up user levels or doing things like that. The...

Jul 2020
||
(0)
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Director

I have some concerns about Imprivata's cost models. Imprivata is a little strict when it comes to...

Jul 2020
||
(0)
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Director

I predict that our overall satisfaction with the system will go up over the next 12 months. We are...

Jul 2020
||
(0)
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VP/Other Executive

We are in the middle of moving off of Windows and moving to Chrome OS, and we needed Imprivata’s...

Jul 2020
||
(0)
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VP/Other Executive

We are a little bit behind where we should be. As we develop the requirements for our IAM solution,...

Jul 2020
||
(0)
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VP/Other Executive

Imprivata IAM Suite is part of our long-term plans because it is the only solution out there for the...

Jul 2020
||
(0)
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VP/Other Executive

We have to conform to EPCS requirements, and one of the requirements is two-factor authentication...

Jul 2020
||
(0)
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VP/Other Executive

When we were rolling out a software throughout our network, we needed to add more temporary...

Jul 2020
||
(0)
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CISO

We have rolled the system out to some people for multifactor authentication remote logins. Part of...

Jun 2020
||
(0)
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CISO

I am kind of wondering whether Imprivata is several years behind. They don't have a concept of...

Jun 2020
||
(0)
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CISO

The electronic prescribing of controlled substances software has been working really well. The...

Jun 2020
||
(0)
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