Imprivata IAM Suite
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User Commentary

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Analyst/Coordinator

Service and Support

The vendor is pretty on top of things when it comes to development. They are usually one step ahead...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

We are always doing upgrades for the system. The product is pretty static when it comes to what it...

Nov 2022
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Analyst/Coordinator

Service and Support

Imprivata IAM Suite is great. I really enjoy working with the product. The vendor is very...

Nov 2022
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Physician

Functionality and Upgrades

The way the product works is fairly easy to understand, and we just tap to sign in. Unfortunately,...

Nov 2022
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CISO

Service and Support

We have had very little need for phone and web support from Imprivata. But from what we have seen,...

Nov 2022
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VP/Other Executive

Relationship

I am optimistic that the vendor can get us to where we need to be with resources and updates....

Nov 2022
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CIO

Relationship

Before, when we had an issue, we would get the vendor’s attention and get things resolved. We have...

Nov 2022
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CIO

Functionality and Upgrades

Recently, the vendor came out with the product, and I would consider the product to be innovative....

Nov 2022
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Manager

Technology

We use thin clients and VDIs with Imprivata IAM Suite mainly in our clinical environment, and the...

Nov 2022
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Manager

Functionality and Upgrades

We have had the most problems with the Imprivata packages on our thin clients. It typically requires...

Nov 2022
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VP/Other Executive

Relationship

We have had fits and stops with things, so right now, we are in a stop-and-review phase. The vendor...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Imprivata is getting worse about charging. I have noticed that they are charging for more and more.

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Some of the things that the vendor says the product will do, it doesn’t do. The vendor makes the...

Nov 2022
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CISO

Relationship

We don't have any plans to move away from Imprivata's single sign-on tool. The solution does what it...

Oct 2022
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CISO

Relationship

Imprivata keeps their promises to us. I am not aware of any issues that we have with them. Their...

Oct 2022
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CISO

ROI / Cost (care and feeding)

I would give Imprivata a high rating for driving outcomes. They are putting certain functionalities...

Oct 2022
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CISO

Functionality and Upgrades

Imprivata IAM Suite is one of the key pieces of our operation. The convenience of the badge tap...

Oct 2022
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Director

Other Observations & Comments

Imprivata would do better if they were to concentrate on their core product that got them where they...

Oct 2022
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Director

ROI / Cost (care and feeding)

Imprivata does tend to charge for every single piece. The problem is with their items going from one...

Oct 2022
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Director

Functionality and Upgrades

The identity product is not the best. Imprivata bought it from another company, and they still have...

Oct 2022
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Director

Interfacing and Integration

One of the big reasons why we are using Imprivata's system is the integration point with our EMR....

Oct 2022
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Director

Relationship

While Imprivata was a young, single-oriented company, they were great with their product support....

Oct 2022
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CISO

Service and Support

On the security side of things, there have been some misses with the vendor's support and their...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Imprivata's system is very overpowered for how we use it. The majority of the time, people just want...

Oct 2022
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Manager

Implementation and Training

I have never seen Imprivata reach out to train us. I have honestly never had them reach out to me...

Oct 2022
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Manager

Technology

We are not looking for more things from Imprivata, but they have things that we would look at first...

Oct 2022
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Analyst/Coordinator

Technology

The product’s strength is in the EPCS workflow. Providers really appreciate the workflow once we get...

Sep 2022
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Analyst/Coordinator

Future Outlook

If we could, we would get rid of the product with no questions asked.

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

The main weakness is that the product is very hard to operate with other modules from Imprivata. It...

Sep 2022
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Director

Relationship

Imprivata is one of the best vendors out there in terms of supporting us, keeping their promises,...

Sep 2022
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Director

Implementation and Training

Imprivata has been there any time we have needed training, and the remote training has worked very well....

Sep 2022
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Director

Functionality and Upgrades

The vendor is always right with us any time they do an upgrade. They keep us in the loop, and we...

Sep 2022
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Manager

Implementation and Training

Our implementation went very well. The vendor’s people were on-site quite often, and they worked...

Sep 2022
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Manager

Implementation and Training

There are videos for training and whatnot if we need them. During the initial implementation, the...

Sep 2022
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Manager

ROI / Cost (care and feeding)

There is a charge from Imprivata for every little feature we use or thing we do.

Sep 2022
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Manager

Implementation and Training

The product is pretty self-explanatory, so we don't use much training anymore. For the most part,...

Sep 2022
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Manager

Interfacing and Integration

There are a few things that we would like the product to do that it can't do. That includes...

Sep 2022
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Manager

Service and Support

Imprivata usually gets answers for us, but they don't usually get answers immediately.

Sep 2022
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Director

ROI / Cost (care and feeding)

There is a cost if we get different functionality or add products to the suite. But the vendor is...

Sep 2022
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Director

Relationship

The vendor works with us and keeps us in the know about what is going on.

Sep 2022
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Director

Functionality and Upgrades

The suite has a couple of things I wish it could do that it doesn't.

Sep 2022
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CTO

Functionality and Upgrades

Internet Explorer has hit the end of its life. In Imprivata's system, we have to configure or map...

Sep 2022
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CTO

Implementation and Training

We were trained on the system many years ago, so we would probably have to pay more for training if...

Sep 2022
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CTO

Functionality and Upgrades

Imprivata IAM Suite should be customizable when it comes to their customers' single sign-on needs....

Sep 2022
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CTO

ROI / Cost (care and feeding)

Imprivata avoids charging us for every little thing because their fees are already so high. The...

Sep 2022
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CTO

ROI / Cost (care and feeding)

Imprivata is pretty good at getting the right people involved. There is no way that we would be able...

Sep 2022
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Analyst/Coordinator

Service and Support

There is not that much to Imprivata IAM Suite, and it doesn't normally break, so it is not usually...

Sep 2022
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Analyst/Coordinator

Lessons Learned

If I were talking to a peer considering Imprivata IAM Suite, I would tell them the solution is...

Sep 2022
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Director

Functionality and Upgrades

I work with Imprivata IAM Suite as an end user, and it is a great product because it always works....

Aug 2022
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Director

Future Outlook

We are looking at a new solution with Imprivata that will allow us to track staff usage of our EMR...

Aug 2022
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Director

Future Outlook

Once Imprivata’s new product is implemented, we will be able to see how many staff members are...

Aug 2022
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Manager

Sales and Contracting

An improvement to the vendor's licensing model would make the experience better from an...

Aug 2022
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Manager

Functionality and Upgrades

Everything is going well with Imprivata IAM Suite. We have used Imprivata OneSign for many years....

Aug 2022
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Manager

Functionality and Upgrades

Imprivata continues to innovate, but they haven't innovated as much recently as before. We are...

Aug 2022
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Manager

Functionality and Upgrades

The platform requires a medium level of maintenance. The platform is set in, and we forget it. But...

Aug 2022
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Manager

Relationship

One of Imprivata’s biggest strengths is that they are open to ideas. We put hurdles in front of the...

Aug 2022
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Manager

Other Observations & Comments

There are so many different pieces, and I would not buy certain parts of the product, but I would...

Aug 2022
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Director

Functionality and Upgrades

The thing that I like best about Imprivata IAM Suite is that end users can profile a new...

Aug 2022
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Director

ROI / Cost (care and feeding)

The vendor doesn't charge additional fees for anything besides the typical annual maintenance. So if...

Aug 2022
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Director

Service and Support

Imprivata doesn’t contact us proactively about any issues; they are always reactive. From a support...

Aug 2022
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Manager

ROI / Cost (care and feeding)

We have some end-of-life products, and we are looking at other products as our contract comes toward...

Aug 2022
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Manager

Functionality and Upgrades

The ease of use is not good because the identity governance application is not easy to build and...

Aug 2022
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Manager

Service and Support

Imprivata needs to improve on health checks, which involve offering services free of charge to make...

Aug 2022
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CIO

Relationship

We have done single sign-on with Imprivata for a long time. We have wanted to use Microsoft's...

Jul 2022
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Manager

Service and Support

Imprivata is still lacking in support. I don't think the vendor has a very good support structure....

Jul 2022
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Manager

Relationship

When Imprivata makes big changes, they don't put out any information or release notes about the...

Jul 2022
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Manager

Functionality and Upgrades

A few years ago, Imprivata’s system had a big change. When we implemented the new version of the...

Jul 2022
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Manager

Relationship

I think Imprivata could improve by reaching out to and asking customers what would be nice to have....

Jul 2022
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CNIO

Relationship

The Imprivata IAM suite is great at integration. We don’t have any issues. We have not needed any...

Jun 2022
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CIO

Functionality and Upgrades

Imprivata tries to deliver where they can, and they are trying to make things more efficient. They...

May 2022
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CIO

ROI / Cost (care and feeding)

A product needs to have a lot of value for me to say that we are receiving our money’s worth, so I...

May 2022
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CIO

Service and Support

Imprivata is pretty good about delivering new technology. There is always something new coming out,...

May 2022
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CIO

Service and Support

With the systems we have in place and the systems we are using, the tendency is for Imprivata to...

May 2022
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CIO

Relationship

In general, Imprivata keeps their promises. I can probably count on one hand the number of times...

May 2022
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CIO

Functionality and Upgrades

We had some struggles with Imprivata IAM Suite up front, but we have gotten past most of those...

May 2022
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CIO

Functionality and Upgrades

There are some things in Imprivata IAM Suite that can be ironed out related to shared computers. The...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Imprivata has been great for us. They are always innovative and looking to do new things to help us...

May 2022
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VP/Other Executive

Functionality and Upgrades

Imprivata has a multifactor module for ePrescribing controlled substances. That module is integrated...

May 2022
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Director

Sales and Contracting

Imprivata’s support model is the biggest issue that we have. We are always struggling to get the...

May 2022
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VP/Other Executive

Functionality and Upgrades

We are terminating and hiring many people each week because of the size of our organization, so this...

May 2022
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VP/Other Executive

Relationship

We have briefings with the executives of Imprivata, and that is awesome.

May 2022
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Director

Relationship

Our relationship with Imprivata used to be more like a partnership. I felt like we were a true...

May 2022
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Director

Relationship

Imprivata's strategy, focus, and intentions for growing and changing their delivery models have...

May 2022
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CIO

Functionality and Upgrades

The outcome of clinician speed to connectivity is good. That is a tangible outcome that we hear...

May 2022
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CIO

Implementation and Training

We specifically asked for some ongoing training, and the vendor was excellent with that. They came...

May 2022
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CIO

Functionality and Upgrades

The touch-and-go OneSign product is so easy to use. The product keeps evolving. We added another...

May 2022
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CIO

Relationship

The vendor’s people are so accessible. Unfortunately, Sean Kelly, the past chief medical officer,...

May 2022
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Manager

Functionality and Upgrades

Imprivata Confirm ID provides push notifications for remote access. The tool is like a two-factor...

May 2022
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Manager

Service and Support

Imprivata's support is amazing. Almost every time I call or submit a ticket, they either have an...

May 2022
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Manager

Service and Support

If I open a ticket and say our issue is impacting production, I get a call back within an hour from...

May 2022
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Manager

Future Outlook

Imprivata has a reputation for building reliable products. With Imprivata buying SecureLink and with...

May 2022
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Manager

Implementation and Training

We had a lot of training on how to use the product and how to find general positions. The training...

May 2022
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Manager

Interfacing and Integration

The Imprivata suite integrates with our enterprise solution very well.

May 2022
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Manager

Implementation and Training

Imprivata's website probably has one of the most extensive document libraries that I have seen for a...

May 2022
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Manager

Sales and Contracting

There is a license for almost everything. That is not necessarily a bad thing, but things can get...

May 2022
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Manager

Implementation and Training

Imprivata's training is amazing. I went to Imprivata in person, and I learned way more than I...

May 2022
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CIO

Implementation and Training

Imprivata supports us well for the implementation and meets our expectations. My team does not...

May 2022
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Manager

ROI / Cost (care and feeding)

We have never had downtime with the Imprivata product. The Imprivata product has been our bread and...

May 2022
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Manager

ROI / Cost (care and feeding)

All that the users need to know is how to log in to the system. The Imprivata product has the...

May 2022
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CIO

Other Observations & Comments

Everything hinges on whether Imprivata meets their delivery date for Hyperdrive, and we have not...

May 2022
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Manager

Functionality and Upgrades

The product works, and we forget about it. That is an amazing thing. Most of our users are...

May 2022
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CIO

Functionality and Upgrades

Imprivata IAM Suite works well. It simplifies our end users’ lives in a big way. Users don't have to...

May 2022
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CIO

ROI / Cost (care and feeding)

Imprivata IAM Suite is expensive, but it saves our users so much time. It would be hard to say that...

May 2022
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Director

Interfacing and Integration

The Imprivata suite integrates with our EMR and some other systems, and the Imprivata suite has been...

May 2022
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Director

Service and Support

Imprivata’s support team does reasonably well, but they could always be more proactive. If they see...

May 2022
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Director

Functionality and Upgrades

Imprivata has made a seamless experience for users of shared devices to get in and out of the...

May 2022
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Director

Implementation and Training

The Imprivata implementation people that we work with are generally knowledgeable, and the training...

May 2022
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CTO

ROI / Cost (care and feeding)

The SecureLink tool is really good. The FairWarning software is overpriced for what it does. It is...

May 2022
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CTO

ROI / Cost (care and feeding)

Our contract had quite a bit of hours in it for consulting, and I haven't seen additional charges...

May 2022
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CTO

Functionality and Upgrades

The SSO is pretty easy. We log in, and the process is fairly straightforward; we just tap in and tap...

May 2022
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CTO

Functionality and Upgrades

In terms of meeting the specific use case of inpatient providers in shared clinical workstations,...

May 2022
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CTO

Functionality and Upgrades

I would absolutely recommend the SSO functionality. The FairWarning software is fine, but it isn’t a...

May 2022
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CTO

Implementation and Training

When we were implementing the solution, it took a lot of engineering on our side to figure things...

May 2022
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CTO

Implementation and Training

Imprivata invested a lot in getting our team up to speed. But post-implementation, we have had to...

May 2022
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CTO

Other Observations & Comments

Imprivata works very well, and they didn't promise anything that the solution doesn't do. I think...

May 2022
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CTO

Functionality and Upgrades

The SSO feature is fairly old technology. There is a lot of work our teams have to do when things...

May 2022
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CTO

Relationship

I am not a big fan of vendors who buy systems and amalgamate them. I think that is Imprivata’s approach....

May 2022
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CTO

Service and Support

I had to engage one of Imprivata’s leaders to get an issue resolved because I kept getting bounced...

May 2022
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CTO

ROI / Cost (care and feeding)

Buying a system like Imprivata's is like buying an expensive car in that we know we are going to...

May 2022
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Manager

Implementation and Training

When we went live, things were great. The vendor sent someone on-site, and that person was here for...

Apr 2022
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Manager

Interfacing and Integration

One thing Imprivata could work on is having integrations into the other identity and...

Apr 2022
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Manager

Other Observations & Comments

In terms of security, Imprivata is saving all the passwords for all the users and maintaining a...

Apr 2022
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Manager

Service and Support

Anytime we have called for support, we get pretty quick access to the vendor. So we haven't had any...

Apr 2022
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Manager

Functionality and Upgrades

I like that the product gives users the ability to tap their badge and log in. They get access to...

Apr 2022
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Manager

Functionality and Upgrades

In the beginning, one of our struggles was understanding what was left open and what wasn't when...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

We have OneSign, and the doctors still say that it is the best project we have ever done for them...

Apr 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

A good thing about Imprivata is that their roots are in healthcare. They have obviously moved more...

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I feel disconnected from Imprivata. We have had to bring in a third party to help us. Imprivata was...

Apr 2022
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VP/Other Executive

Lessons Learned

Implementing Imprivata’s digital-identity offering is a hard project. We are a ways in, and we are...

Apr 2022
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VP/Other Executive

Interfacing and Integration

Imprivata is growing really fast, and I am very cautious and concerned that they are not integrating...

Apr 2022
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VP/Other Executive

Relationship

I wish the vendor would help me make my environment more secure. They could come in and tell us that...

Apr 2022
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VP/Other Executive

Future Outlook

We want to know how to roll the products out to everybody within the EMR and keep things safe, but...

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I am hearing about price increases from the vendor. There has also been increased downtime recently....

Apr 2022
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CMIO

Implementation and Training

We have had a good experience with Imprivata IAM Suite. The initial training went well.

Apr 2022
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CMIO

Service and Support

I have never had many issues, but the Imprivata executive we worked with was always available, super...

Apr 2022
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CISO

Functionality and Upgrades

There are other solutions that have matured faster than Imprivata IAM Suite has, and a lot more...

Apr 2022
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CISO

Functionality and Upgrades

I expected more functionality, usability, and ease of use than what the out-of-the-box identity...

Apr 2022
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CISO

ROI / Cost (care and feeding)

Our relationship is such that Imprivata is flexible with us in terms of cost. Even if the engagement...

Apr 2022
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CMIO

Functionality and Upgrades

I really like Imprivata IAM Suite for the quick access to the computer. The little sign-on piece is...

Apr 2022
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CMIO

Service and Support

We have had a situation where our Imprivata server was doing something where our nurses couldn't log...

Apr 2022
||
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CMIO

Win/Loss - Why they were selected (by current clients)

We liked that Imprivata had more of a focus on healthcare than other vendors, specifically when...

Apr 2022
||
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CMIO

ROI / Cost (care and feeding)

During the COVID-19 pandemic, we needed nurses to be able to sign in from their homes. We couldn't...

Apr 2022
||
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Director

ROI / Cost (care and feeding)

Imprivata hasn’t really done anything in terms of helping us achieve outcomes. I am neither...

Apr 2022
||
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Director

Service and Support

Imprivata has been pretty good with delivering on their promises. We have been fairly satisfied with...

Apr 2022
||
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Director

Relationship

Imprivata occasionally lets us know of potential issues in the product. I don’t know how many other...

Apr 2022
||
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Director

Relationship

I don’t know the last time we heard from anyone at Imprivata. When we call in support issues, they...

Apr 2022
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Director

Functionality and Upgrades

We like Imprivata’s ePrescribing dual-authentication component. Our physicians have not had any...

Apr 2022
||
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Director

Other Observations & Comments

Imprivata is currently part of our long-term plans, but unless they do some things differently, our...

Apr 2022
||
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Director

Lessons Learned

I would tell others that Imprivata IAM Suite works as advertised. It doesn’t require a lot of...

Apr 2022
||
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Director

Functionality and Upgrades

The system doesn’t capture a single sign-on for every product, and that is an issue.

Apr 2022
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CIO

ROI / Cost (care and feeding)

Imprivata tends to have quite a few regular price hikes. That is the case with most software...

Apr 2022
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CIO

Relationship

I wouldn't go so far as to say that Imprivata is overly proactive beyond the norm. If there is a new...

Apr 2022
||
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CIO

Technology

Imprivata is providing the solution specifically for the single sign-on feature. The system is...

Apr 2022
||
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CIO

Interfacing and Integration

Imprivata could do better with further integration. We have a product that integrates better than...

Apr 2022
||
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CIO

Implementation and Training

Imprivata has a very strong playbook for implementations. The thing that exceeded my expectations...

Apr 2022
||
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CIO

Functionality and Upgrades

I sound like a commercial when I talk about Imprivata because they are rock solid. Our installations...

Apr 2022
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CIO

Service and Support

Imprivata's CEO is incredibly accessible. We can reach out to the vendor, and they will ask us what...

Apr 2022
||
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CIO

Win/Loss - Why they were selected (by current clients)

We chose to broadly use Imprivata's software because it works fabulously with our EHR, as it does...

Apr 2022
||
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CIO

Functionality and Upgrades

We are multiple releases behind. However, what we have is stable and solid. What we know is that the...

Apr 2022
||
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CIO

ROI / Cost (care and feeding)

The identity governance portion of the product does not impact clinician efficiency. However, the...

Apr 2022
||
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CIO

Future Outlook

The benefits of broadly using Imprivata's software are that it is fast and affordable, it works, and...

Apr 2022
||
(0)
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CIO

Relationship

We feel like the vendor is losing focus. I can see them working on some integration with the...

Apr 2022
||
(0)
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CIO

Implementation and Training

We were all figuring the product out. I feel the vendor had an obligation for training, even if we...

Apr 2022
||
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CIO

Functionality and Upgrades

The people that are using the product seem to be happy. However, to get a perfect score, the product...

Apr 2022
||
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CIO

Service and Support

We are becoming more normal customers of the vendor. Proactive service to me would be helping us get...

Apr 2022
||
(0)
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CIO

Relationship

I have a good relationship and contact with one of the vendor’s executives. I feel like I can reach...

Apr 2022
||
(0)
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CIO

Implementation and Training

During our implementation, we had to escalate things with Imprivata once or twice to get them...

Apr 2022
||
(0)
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CIO

Functionality and Upgrades

We have had some issues with Imprivata IAM Suite missing some important workflows. We are going to...

Apr 2022
||
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Manager

Functionality and Upgrades

We have a little issue that we can't get worked out. When our users change their password, the...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

I just see more and more people moving toward Imprivata IAM Suite. We bought a leader when we bought...

Apr 2022
||
(0)
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Manager

Service and Support

We would choose Imprivata IAM Suite again. There is no doubt about that. The vendor gives great...

Apr 2022
||
(0)
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CIO

ROI / Cost (care and feeding)

We tend to drive outcomes, and Imprivata tends to enable those outcomes. We get very good value for...

Apr 2022
||
(0)
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CIO

Functionality and Upgrades

Imprivata’s digital identity offering is quite good. Imprivata needs to expand into a few more...

Apr 2022
||
(0)
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CIO

Functionality and Upgrades

The clinicians hate multifactor authentication, but that isn’t Imprivata's fault. The multifactor...

Apr 2022
||
(0)
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CIO

Interfacing and Integration

One big benefit of using Imprivata’s system is the integration. I have never had an issue...

Apr 2022
||
(0)
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CIO

Relationship

At times, we have challenges with the availability of Imprivata’s resources. Imprivata has grown...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We are still fighting the struggles of go-live. When organizations go live on an application, they...

Apr 2022
||
(0)
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CISO

Functionality and Upgrades

We had a really good case for justifying Imprivata IAM Suite in our budget because our users didn't...

Apr 2022
||
(0)
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Manager

Service and Support

Imprivata is very good. They don't nickel-and-dime us to death. They don't try to charge us for...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

Imprivata is top of the line with upgrades. The solution's integration is very flexible, and the...

Apr 2022
||
(0)
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Manager

Interfacing and Integration

Some of the system's user interfaces could be upgraded a bit, but from a functionality standpoint,...

Apr 2022
||
(0)
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Manager

Relationship

Imprivata has been very good at keeping their word. They do what they say they will do. We have no...

Apr 2022
||
(0)
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CISO

Functionality and Upgrades

The product is so easy to use. We are in self-service mode. That is how good the product is. When...

Apr 2022
||
(0)
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CISO

Relationship

The vendor has been a partner for us since day one, and our partnership has remained just as strong...

Apr 2022
||
(0)
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CISO

Service and Support

The vendor could improve how proactive they are. We have another vendor who will reach out and give...

Apr 2022
||
(0)
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CISO

ROI / Cost (care and feeding)

With some vendors, if we call their support team but don't stay within our SLA, they will want to...

Apr 2022
||
(0)
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CISO

Technology

The product's technology is good because we have upgraded to the vendor's most recent version of...

Apr 2022
||
(0)
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CISO

Service and Support

There is probably a little room for improvement in the vendor's support. Over the last year, we have...

Apr 2022
||
(0)
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Manager

Implementation and Training

Imprivata needs to take a more interactive approach when they engage us as clients. Their training...

Apr 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Imprivata delivers new technology, but it is costly to add things or upgrade them to the latest...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

Imprivata IAM Suite helps us with efficiency and security. Clinicians don't need to type in...

Apr 2022
||
(0)
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Manager

Service and Support

Imprivata could be more proactive by reaching out every once in a while to remind me who my...

Apr 2022
||
(0)
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Manager

Relationship

When we researched Imprivata's multifactor authentication system, the vendor was very responsive and...

Apr 2022
||
(0)
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Manager

Service and Support

The support people have been tremendous. They always are very receptive when we either put in...

Apr 2022
||
(0)
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CIO

Relationship

We have a long-standing relationship with Imprivata. I have a pretty good relationship with an...

Apr 2022
||
(0)
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CIO

Relationship

I am glad Imprivata bought FairWarning because the failures of FairWarning are the things that...

Apr 2022
||
(0)
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CIO

Relationship

We like Imprivata because they understand healthcare. The healthcare industry has certain rules and...

Apr 2022
||
(0)
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CISO

Functionality and Upgrades

When upgrades come out, we don't have major issues, but we sometimes see an embedded anomaly that...

Apr 2022
||
(0)
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CISO

ROI / Cost (care and feeding)

We can make our environment more secure, but doing that is not easy. One of our goals with Imprivata...

Apr 2022
||
(0)
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Manager

Interfacing and Integration

We are trying to get Imprivata's software integrated with Microsoft Office 365. Imprivata even came...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

We have heard about a handful of different things that sound neat that we could do with the...

Mar 2022
||
(0)
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Manager

Sales and Contracting

When we were going through all the paperwork and talks when we were considering signing on and...

Mar 2022
||
(0)
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Manager

Other Observations & Comments

What I really like about the software is that the user interaction is pretty solid. Realistically, I...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

There are a couple of little things Imprivata needs to clean up. We wish there were a toolbar that...

Mar 2022
||
(0)
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Manager

Relationship

Imprivata is engaged, and we have been able to escalate things. We have had meetings with the...

Mar 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

We get a pretty good return from using Imprivata's software, but the vendor is raising their prices...

Mar 2022
||
(0)
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Director

Relationship

The vendor has more products now, and that is a great thing. It is good that Imprivata is...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

Single sign-on has been a huge hit at our organization. People are very excited to see us and use...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

There are always ways to improve security, but we are pretty satisfied with where our security is....

Mar 2022
||
(0)
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Director

Relationship

We consider Imprivata a partner rather than just a vendor. We work together. They listen to us. We...

Mar 2022
||
(0)
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Director

Service and Support

Maybe Imprivata could improve the timing of giving us solutions. Imprivata has been a little slow...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

We have talked to other organizations about the products they have, and at this point, I haven't...

Mar 2022
||
(0)
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Director

Interfacing and Integration

Imprivata acquired one of the vendors we were using. It is good to have one vendor over the products...

Mar 2022
||
(0)
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Director

Relationship

Imprivata has a lot of things going on with devices and protection, so we were looking into that...

Mar 2022
||
(0)
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CIO

Relationship

Imprivata is a big player in the field, and we have bought into them. We want to have a long-term...

Mar 2022
||
(0)
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CIO

ROI / Cost (care and feeding)

We have stayed with Imprivata primarily because of our historical partnership and the relationship...

Mar 2022
||
(0)
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CIO

Functionality and Upgrades

If something is broken and not working really well, we usually hear a lot of noise. But with this...

Mar 2022
||
(0)
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CIO

ROI / Cost (care and feeding)

I don't think we have maximized the benefits from Imprivata's solution, and we could use it in more...

Mar 2022
||
(0)
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CMIO

Relationship

Imprivata has bent over backward to keep their promises to us. Our implementation with them was...

Mar 2022
||
(0)
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CMIO

Functionality and Upgrades

The system works beautifully. It makes a big difference to our clinical efficiency. We have several...

Mar 2022
||
(0)
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CIO

Relationship

I have been a customer of Imprivata for quite a while. Their solution is a great product, and the...

Mar 2022
||
(0)
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CIO

Technology

The word on the street is Imprivata is trying to acquire a lot of things so they can sell...

Mar 2022
||
(0)
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CIO

Relationship

Trying to work with Imprivata now is getting more and more difficult. A new salesperson has been...

Mar 2022
||
(0)
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CIO

Functionality and Upgrades

For single sign-on, Imprivata is kind of the only game in the business right now. I don't know that...

Mar 2022
||
(0)
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CIO

Functionality and Upgrades

Imprivata IAM Suite has some limitations on certain platforms. I think they are primarily driven on...

Mar 2022
||
(0)
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CIO

Relationship

I don't know who our Imprivata sales representative is. I don't have any direct interaction with...

Mar 2022
||
(0)
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CIO

Interfacing and Integration

If Imprivata could connect with Active Directory, that could possibly improve the outcomes we...

Mar 2022
||
(0)
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Manager

Implementation and Training

Implementing the product is difficult because we fight through issues with the vendor, and the...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Overall, once we get the product in place, it is fairly reliable. It is just not fully functional.

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

The system doesn’t have log-out functionality. At the end of the day, users like to log out, but...

Mar 2022
||
(0)
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Manager

Service and Support

Because Imprivata is a bigger company, I get stuck for a while on the first level of support with...

Mar 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

The solution is really expensive. We would probably implement more of Imprivata's products if they...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Imprivata’s product for single sign-on is easy to work with, but their badge-tap solution is not as...

Mar 2022
||
(0)
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Manager

Service and Support

The vendor is very difficult to work with. Because they are so big, we are a small customer to them....

Mar 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

The vendor promised they would develop some features, but after they developed the features, they...

Mar 2022
||
(0)
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Director

Implementation and Training

We have had some issues with the product's EPCS capability. Some of those issues were caused by the...

Feb 2022
||
(0)
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Director

Relationship

For a while, we had direct contact with Imprivata. That was much better. Our EMR vendor got in the...

Feb 2022
||
(0)
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CIO

Functionality and Upgrades

We use Imprivata IAM Suite for badge reading and ePrescribing controlled substances. We have...

Jan 2022
||
(0)
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CIO

Other Observations & Comments

I don't know whether the vendor is investing in facial recognition or other things, but there are...

Jan 2022
||
(0)
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CIO

Relationship

I really don't have any involvement with Imprivata's executives, but my team certainly is satisfied....

Jan 2022
||
(0)
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VP/Other Executive

Relationship

Imprivata doesn't reach us; we reach them. They never tell us what is new or anything else...

Jan 2022
||
(0)
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VP/Other Executive

Technology

Before someone bought Imprivata IAM Suite, I would let them know about the timing and configuration...

Jan 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

From a doctor's perspective, the ease of use with Imprivata IAM Suite is a strength. Doctors...

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

With the multisessions, we have a problem with recent case followers. When we are tapping out, the...

Jan 2022
||
(0)
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VP/Other Executive

Service and Support

We have someone who calls and opens tickets for us. That person is okay. I can get in touch with...

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

We would like to achieve a lot more outcomes with Imprivata IAM Suite than we currently have. If...

Jan 2022
||
(0)
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CISO

Relationship

We don't have as good of a relationship with Imprivata as we have with our other vendors. It isn't...

Jan 2022
||
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CISO

Service and Support

My biggest complaint about Imprivata is their support. They struggle to respond quickly. They take...

Jan 2022
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CISO

Interfacing and Integration

Imprivata IAM Suite does exactly what it is supposed to do. It has strong integration with our main...

Jan 2022
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CIO

Functionality and Upgrades

For the most part, Imprivata IAM Suite is pretty slick. The only issue that we have with it is that...

Jan 2022
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