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Imprivata Enterprise Access Management Commentary
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Subject Expert
Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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VP/Other Executive

Loyalty

If we needed to consider a new access management solution, we would do an evaluation of Imprivata...

May 2025
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Analyst/Coordinator

Relationship

The solution seems to be pretty responsive. We can receive changes in our local system and respond...

May 2025
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Analyst/Coordinator

Operations

The solution is pretty straightforward, and I enjoy that. There isn't much that a user has to do...

May 2025
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Director

Relationship

The vendor's support people have been pretty good to work with. We will reach out to them from time...

May 2025
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Director

Product

Ease of management is the biggest thing that I want to improve in the system. It is difficult for...

May 2025
||
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Director

Relationship

As changes come and things happen that affect us directly, our account manager could do a better job...

May 2025
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Director

Culture, Value

I probably wouldn't buy the product again due to its cost. That cost is expected, but Imprivata...

May 2025
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Director

Product

Imprivata is doing great with supporting our integration goals. Imprivata Enterprise Access...

May 2025
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Director

Relationship

Imprivata is really good. They don't charge us for everything, and they are very fair. The vendor...

May 2025
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Director

Culture, Value

Imprivata Enterprise Access Management is expensive, but it saves time. Imprivata charges us for...

May 2025
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Director

Operations

We don't know of any training from Imprivata, so there is a gap there. The only way to find out...

May 2025
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Director

Loyalty, Product

Imprivata Enterprise Access Management is meeting our needs for SSL and tap badges. The system is...

May 2025
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Director

Operations, Product

Our providers don't even know that Imprivata Enterprise Access Management is there. Our biggest...

May 2025
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Manager

Product

There is a lot to the software, and there are a few different places to go, so we just have to put...

Mar 2025
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Manager

Culture, Relationship

I would love to have Imprivata reach out to me on a regular basis or something like that. We meet...

Mar 2025
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Manager

Product

There is always room for improvement, but the ease of use for clinicians using Imprivata Enterprise...

Mar 2025
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Manager

Product

It would be nice if there were some sort of cloud-based option for the solution that could reach out...

Mar 2025
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Director

Culture, Value

We are not really doing a whole lot with Imprivata Enterprise Access Management other than what we...

Mar 2025
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Director

Culture, Relationship

The Imprivata salespeople are on top of things. They reach out to us, tell us what they have going...

Mar 2025
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Director

Product

The simplicity of single sign-on authentication is not terrible in Imprivata Enterprise Access Management....

Mar 2025
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Analyst/Coordinator

Relationship

We never have issues with the vendor's support. We also get notifications of service and updates....

Feb 2025
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Analyst/Coordinator

Culture, Product

When it comes to the product working as promoted, it is very straightforward. Clinicians are...

Feb 2025
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CIO

Relationship

Imprivata has been very good with how tight they are with Epic. I don’t think we have had any issues...

Feb 2025
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CIO

Loyalty

Our EHR is moving to a web-based client, and we are really struggling. We are extending it to a lot...

Feb 2025
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CIO

Relationship

I haven't really worked with too many folks at Imprivata, and it is very difficult to measure the...

Feb 2025
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CIO

Product

Our physicians and clinicians love the one-tap login where they use their name badge and log in....

Feb 2025
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CIO

Product

Imprivata Enterprise Access Management is an effective product. It works. It is consistent. It has...

Feb 2025
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CIO

Operations

Imprivata Enterprise Access Management is a complex tool. It ties in a lot of other stuff, and that...

Feb 2025
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CIO

Relationship

Imprivata is pretty darn responsive when we have issues. And I can name every single person....

Feb 2025
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CTO

Product

There really isn't anything new that has come out on the platform that I'm aware of that we are...

Jan 2025
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CTO

Product

I think the one improvement that Imprivata could make is to make the provisioning process for new...

Jan 2025
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CTO

Relationship, Product

We have rarely had to upgrade Imprivata Enterprise Access Management, so that is a good thing. I...

Jan 2025
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CTO

Relationship, Product

Imprivata Enterprise Access Management has been effective. It is stable and works very well....

Jan 2025
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Manager

Relationship, Operations, Product

Imprivata finally put in support for the Microsoft Edge browser. Previously, when I was trying to...

Jan 2025
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Manager

Value

Some of Imprivata’s branded components can be a little pricey, and the fact that we have to buy them...

Jan 2025
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Manager

Loyalty

We do have a problem right now where Imprivata Enterprise Access Management is not meshing properly...

Jan 2025
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Manager

Relationship, Product

We have been working with Imprivata for a long time, and they have always been very easy to work...

Jan 2025
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Manager

Culture, Value

We don't get hit by any unexpected costs with Imprivata. We do run out of licenses and have to buy...

Jan 2025
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Manager

Culture, Relationship

I have never had a problem with Imprivata’s ongoing phone and web support. When I put in a ticket, I...

Jan 2025
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Manager

Operations

The initial training was really good. Imprivata actually sent somebody out here to train us; it...

Jan 2025
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Manager

Product

Imprivata Enterprise Access Management works exactly like Imprivata says it does. The software...

Jan 2025
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Director

Relationship, Product

We don't take advantage of all of Imprivata's new, innovative solutions mainly because of our...

Jan 2025
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Director

Culture

Imprivata could improve if they stopped buying more vendors that spread Imprivata out more. I came...

Jan 2025
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Manager

Product

Imprivata Enterprise Access Management is very stable and great quality. I would tell others that...

Jan 2025
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Manager

Loyalty

The goal is to be on one EHR across the entire enterprise by next year, and we are excited about...

Jan 2025
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Manager

Loyalty, Product

One of the goals we are trying to accomplish is to simplify everything. We want to make sure...

Jan 2025
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Manager

Relationship

Imprivata covers any new functionalities or solutions on our regular calls. The vendor does a really...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

We were using another vendor's single sign-on function for many years, and then that vendor got rid...

Jan 2025
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(0)
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Analyst/Coordinator

Loyalty, Value

We replaced our previous badge-tapping product with Imprivata's tool because we already were paying...

Jan 2025
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(0)
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Analyst/Coordinator

Loyalty

We are going to use Imprivata for a kiosk badge tap function. However, Imprivata doesn't do a good...

Jan 2025
||
(0)
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Analyst/Coordinator

Value

Imprivata charges us for every little thing. My favorite story is they said they could do certain...

Jan 2025
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(0)
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Director

Loyalty, Product

Imprivata Enterprise Access Management would be easier for system administrators to use if it had...

Jan 2025
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(0)
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Director

Product, Value

From a setup perspective, the system is pretty straightforward and everything is good. From an...

Jan 2025
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(0)
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Director

Product

The single sign-on policy creation and distribution of that policy is simple in Imprivata. I don't...

Dec 2024
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Director

Relationship

Imprivata’s product road map is very clear, distinct, and narrowly scoped. Although it may not meet...

Dec 2024
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(0)
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CISO

Culture, Value

Imprivata has just done a price increase. Nobody is happy about that. Imprivata really needs to be...

Dec 2024
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(0)
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CISO

Relationship, Value

Imprivata is the one vendor where the CEO really connects with us in a proactive manner. Imprivata...

Dec 2024
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(0)
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CISO

Product

Imprivata Enterprise Access Management is so easy to use; people love it. Our main use is that we...

Dec 2024
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(0)
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Analyst/Coordinator

Product

Imprivata Enterprise Access Management seems quite good and stable. However, when we try to build a...

Nov 2024
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(0)
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Analyst/Coordinator

Operations, Product

Once Imprivata Enterprise Access Management is set up for clinicians, it is actually quite good for...

Nov 2024
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(0)
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Director

Product

With single sign-on, we have to build scripts. Imprivata Enterprise Access Management is kind of an...

Nov 2024
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(0)
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Analyst/Coordinator

Operations, Product

I find Imprivata Enterprise Access Management very useful. Using the Community Connect side of it...

Oct 2024
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(0)
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Analyst/Coordinator

Relationship

I have never had any problem with Imprivata. They are easy to work with, and their support is good....

Oct 2024
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(0)
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Analyst/Coordinator

Loyalty

Imprivata meets our needs; they would even exceed them if we would use more of their products, but...

Oct 2024
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(0)
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Analyst/Coordinator

Product

Imprivata Enterprise Access Management is all streamlined. Once we build it, it just pops up on the...

Oct 2024
||
(0)
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Physician

Operations

Imprivata’s solutions work, and they provide significant value. There is not a lot of maintenance...

Sep 2024
||
(0)
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Physician

Product

Imprivata could simplify their user interface to make the product easier for the end user. There are...

Sep 2024
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(0)
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VP/Other Executive

Operations, Product

Imprivata Enterprise Access Management is very easy to use. We couldn't live without it. From an...

Sep 2024
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(0)
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Director

Product

When a user provisions out applications, the system takes their user ID and password and fills them...

Aug 2024
||
(0)
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Director

Relationship

We have a dedicated account manager, but that person cost us a pretty penny. Even though we have...

Aug 2024
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(0)
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Director

Value

The product really helps with driving tangible outcomes, and that helps our organization....

Aug 2024
||
(0)
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Director

Product

Sometimes, users get confused at enrollment time, but once they get trained on the system and have...

Aug 2024
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(0)
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CISO

Relationship

Imprivata has been a challenging vendor to work with over the last several years. I wouldn't...

Jul 2024
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(0)
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CISO

Product

I think we use Imprivata Enterprise Access Management because we have to; our perception is that...

Jul 2024
||
(0)
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CISO

Product

Imprivata Enterprise Access Management could be improved, but it is already pretty good. It is...

Jun 2024
||
(0)
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CISO

Loyalty, Relationship

Imprivata is pretty progressive. They are doing facial recognition things, and those things are...

Jun 2024
||
(0)
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CISO

Operations, Product

Imprivata Enterprise Access Management is no better or worse than most of our other tools....

Jun 2024
||
(0)
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