Imprivata IAM Suite
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Service and Support
The vendor is pretty on top of things when it comes to development. They are usually one step ahead...
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Other Observations & Comments
We are always doing upgrades for the system. The product is pretty static when it comes to what it...
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Service and Support
Imprivata IAM Suite is great. I really enjoy working with the product. The vendor is very...
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Functionality and Upgrades
The way the product works is fairly easy to understand, and we just tap to sign in. Unfortunately,...
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Service and Support
We have had very little need for phone and web support from Imprivata. But from what we have seen,...
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Relationship
I am optimistic that the vendor can get us to where we need to be with resources and updates....
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Relationship
Before, when we had an issue, we would get the vendor’s attention and get things resolved. We have...
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Functionality and Upgrades
Recently, the vendor came out with the product, and I would consider the product to be innovative....
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Technology
We use thin clients and VDIs with Imprivata IAM Suite mainly in our clinical environment, and the...
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Functionality and Upgrades
We have had the most problems with the Imprivata packages on our thin clients. It typically requires...
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Relationship
We have had fits and stops with things, so right now, we are in a stop-and-review phase. The vendor...
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ROI / Cost (care and feeding)
Imprivata is getting worse about charging. I have noticed that they are charging for more and more.
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Functionality and Upgrades
Some of the things that the vendor says the product will do, it doesn’t do. The vendor makes the...
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Relationship
We don't have any plans to move away from Imprivata's single sign-on tool. The solution does what it...
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Relationship
Imprivata keeps their promises to us. I am not aware of any issues that we have with them. Their...
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ROI / Cost (care and feeding)
I would give Imprivata a high rating for driving outcomes. They are putting certain functionalities...
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Functionality and Upgrades
Imprivata IAM Suite is one of the key pieces of our operation. The convenience of the badge tap...
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Other Observations & Comments
Imprivata would do better if they were to concentrate on their core product that got them where they...
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ROI / Cost (care and feeding)
Imprivata does tend to charge for every single piece. The problem is with their items going from one...
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Functionality and Upgrades
The identity product is not the best. Imprivata bought it from another company, and they still have...
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Interfacing and Integration
One of the big reasons why we are using Imprivata's system is the integration point with our EMR....
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Relationship
While Imprivata was a young, single-oriented company, they were great with their product support....
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Service and Support
On the security side of things, there have been some misses with the vendor's support and their...
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ROI / Cost (care and feeding)
Imprivata's system is very overpowered for how we use it. The majority of the time, people just want...
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Implementation and Training
I have never seen Imprivata reach out to train us. I have honestly never had them reach out to me...
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Technology
We are not looking for more things from Imprivata, but they have things that we would look at first...
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Technology
The product’s strength is in the EPCS workflow. Providers really appreciate the workflow once we get...
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Future Outlook
If we could, we would get rid of the product with no questions asked.
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Interfacing and Integration
The main weakness is that the product is very hard to operate with other modules from Imprivata. It...
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Relationship
Imprivata is one of the best vendors out there in terms of supporting us, keeping their promises,...
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Implementation and Training
Imprivata has been there any time we have needed training, and the remote training has worked very well....
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Functionality and Upgrades
The vendor is always right with us any time they do an upgrade. They keep us in the loop, and we...
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Implementation and Training
Our implementation went very well. The vendor’s people were on-site quite often, and they worked...
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Implementation and Training
There are videos for training and whatnot if we need them. During the initial implementation, the...
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ROI / Cost (care and feeding)
There is a charge from Imprivata for every little feature we use or thing we do.
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Implementation and Training
The product is pretty self-explanatory, so we don't use much training anymore. For the most part,...
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Interfacing and Integration
There are a few things that we would like the product to do that it can't do. That includes...
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Service and Support
Imprivata usually gets answers for us, but they don't usually get answers immediately.
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ROI / Cost (care and feeding)
There is a cost if we get different functionality or add products to the suite. But the vendor is...
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Relationship
The vendor works with us and keeps us in the know about what is going on.
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Functionality and Upgrades
The suite has a couple of things I wish it could do that it doesn't.
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Functionality and Upgrades
Internet Explorer has hit the end of its life. In Imprivata's system, we have to configure or map...
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Implementation and Training
We were trained on the system many years ago, so we would probably have to pay more for training if...
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Functionality and Upgrades
Imprivata IAM Suite should be customizable when it comes to their customers' single sign-on needs....
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ROI / Cost (care and feeding)
Imprivata avoids charging us for every little thing because their fees are already so high. The...
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ROI / Cost (care and feeding)
Imprivata is pretty good at getting the right people involved. There is no way that we would be able...
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Service and Support
There is not that much to Imprivata IAM Suite, and it doesn't normally break, so it is not usually...
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Lessons Learned
If I were talking to a peer considering Imprivata IAM Suite, I would tell them the solution is...
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Functionality and Upgrades
I work with Imprivata IAM Suite as an end user, and it is a great product because it always works....
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Future Outlook
We are looking at a new solution with Imprivata that will allow us to track staff usage of our EMR...
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Future Outlook
Once Imprivata’s new product is implemented, we will be able to see how many staff members are...
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Sales and Contracting
An improvement to the vendor's licensing model would make the experience better from an...
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Functionality and Upgrades
Everything is going well with Imprivata IAM Suite. We have used Imprivata OneSign for many years....
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Functionality and Upgrades
Imprivata continues to innovate, but they haven't innovated as much recently as before. We are...
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Functionality and Upgrades
The platform requires a medium level of maintenance. The platform is set in, and we forget it. But...
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Relationship
One of Imprivata’s biggest strengths is that they are open to ideas. We put hurdles in front of the...
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Other Observations & Comments
There are so many different pieces, and I would not buy certain parts of the product, but I would...
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Functionality and Upgrades
The thing that I like best about Imprivata IAM Suite is that end users can profile a new...
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ROI / Cost (care and feeding)
The vendor doesn't charge additional fees for anything besides the typical annual maintenance. So if...
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Service and Support
Imprivata doesn’t contact us proactively about any issues; they are always reactive. From a support...
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ROI / Cost (care and feeding)
We have some end-of-life products, and we are looking at other products as our contract comes toward...
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Functionality and Upgrades
The ease of use is not good because the identity governance application is not easy to build and...
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Service and Support
Imprivata needs to improve on health checks, which involve offering services free of charge to make...
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Relationship
We have done single sign-on with Imprivata for a long time. We have wanted to use Microsoft's...
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Service and Support
Imprivata is still lacking in support. I don't think the vendor has a very good support structure....
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Relationship
When Imprivata makes big changes, they don't put out any information or release notes about the...
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Functionality and Upgrades
A few years ago, Imprivata’s system had a big change. When we implemented the new version of the...
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Relationship
I think Imprivata could improve by reaching out to and asking customers what would be nice to have....
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Relationship
The Imprivata IAM suite is great at integration. We don’t have any issues. We have not needed any...
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Functionality and Upgrades
Imprivata tries to deliver where they can, and they are trying to make things more efficient. They...
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ROI / Cost (care and feeding)
A product needs to have a lot of value for me to say that we are receiving our money’s worth, so I...
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Service and Support
Imprivata is pretty good about delivering new technology. There is always something new coming out,...
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Service and Support
With the systems we have in place and the systems we are using, the tendency is for Imprivata to...
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Relationship
In general, Imprivata keeps their promises. I can probably count on one hand the number of times...
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Functionality and Upgrades
We had some struggles with Imprivata IAM Suite up front, but we have gotten past most of those...
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Functionality and Upgrades
There are some things in Imprivata IAM Suite that can be ironed out related to shared computers. The...
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ROI / Cost (care and feeding)
Imprivata has been great for us. They are always innovative and looking to do new things to help us...
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Functionality and Upgrades
Imprivata has a multifactor module for ePrescribing controlled substances. That module is integrated...
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Sales and Contracting
Imprivata’s support model is the biggest issue that we have. We are always struggling to get the...
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Functionality and Upgrades
We are terminating and hiring many people each week because of the size of our organization, so this...
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Relationship
We have briefings with the executives of Imprivata, and that is awesome.
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Relationship
Our relationship with Imprivata used to be more like a partnership. I felt like we were a true...
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Relationship
Imprivata's strategy, focus, and intentions for growing and changing their delivery models have...
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Functionality and Upgrades
The outcome of clinician speed to connectivity is good. That is a tangible outcome that we hear...
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Implementation and Training
We specifically asked for some ongoing training, and the vendor was excellent with that. They came...
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Functionality and Upgrades
The touch-and-go OneSign product is so easy to use. The product keeps evolving. We added another...
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Relationship
The vendor’s people are so accessible. Unfortunately, Sean Kelly, the past chief medical officer,...
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Functionality and Upgrades
Imprivata Confirm ID provides push notifications for remote access. The tool is like a two-factor...
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Service and Support
Imprivata's support is amazing. Almost every time I call or submit a ticket, they either have an...
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Service and Support
If I open a ticket and say our issue is impacting production, I get a call back within an hour from...
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Future Outlook
Imprivata has a reputation for building reliable products. With Imprivata buying SecureLink and with...
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Implementation and Training
We had a lot of training on how to use the product and how to find general positions. The training...
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Interfacing and Integration
The Imprivata suite integrates with our enterprise solution very well.
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Implementation and Training
Imprivata's website probably has one of the most extensive document libraries that I have seen for a...
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Sales and Contracting
There is a license for almost everything. That is not necessarily a bad thing, but things can get...
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Implementation and Training
Imprivata's training is amazing. I went to Imprivata in person, and I learned way more than I...
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Implementation and Training
Imprivata supports us well for the implementation and meets our expectations. My team does not...
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ROI / Cost (care and feeding)
We have never had downtime with the Imprivata product. The Imprivata product has been our bread and...
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ROI / Cost (care and feeding)
All that the users need to know is how to log in to the system. The Imprivata product has the...
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Other Observations & Comments
Everything hinges on whether Imprivata meets their delivery date for Hyperdrive, and we have not...
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Functionality and Upgrades
The product works, and we forget about it. That is an amazing thing. Most of our users are...
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Functionality and Upgrades
Imprivata IAM Suite works well. It simplifies our end users’ lives in a big way. Users don't have to...
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ROI / Cost (care and feeding)
Imprivata IAM Suite is expensive, but it saves our users so much time. It would be hard to say that...
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Interfacing and Integration
The Imprivata suite integrates with our EMR and some other systems, and the Imprivata suite has been...
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Service and Support
Imprivata’s support team does reasonably well, but they could always be more proactive. If they see...
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Functionality and Upgrades
Imprivata has made a seamless experience for users of shared devices to get in and out of the...
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Implementation and Training
The Imprivata implementation people that we work with are generally knowledgeable, and the training...
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ROI / Cost (care and feeding)
The SecureLink tool is really good. The FairWarning software is overpriced for what it does. It is...
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ROI / Cost (care and feeding)
Our contract had quite a bit of hours in it for consulting, and I haven't seen additional charges...
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Functionality and Upgrades
The SSO is pretty easy. We log in, and the process is fairly straightforward; we just tap in and tap...
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Functionality and Upgrades
In terms of meeting the specific use case of inpatient providers in shared clinical workstations,...
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Functionality and Upgrades
I would absolutely recommend the SSO functionality. The FairWarning software is fine, but it isn’t a...
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Implementation and Training
When we were implementing the solution, it took a lot of engineering on our side to figure things...
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Implementation and Training
Imprivata invested a lot in getting our team up to speed. But post-implementation, we have had to...
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Other Observations & Comments
Imprivata works very well, and they didn't promise anything that the solution doesn't do. I think...
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Functionality and Upgrades
The SSO feature is fairly old technology. There is a lot of work our teams have to do when things...
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Relationship
I am not a big fan of vendors who buy systems and amalgamate them. I think that is Imprivata’s approach....
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Service and Support
I had to engage one of Imprivata’s leaders to get an issue resolved because I kept getting bounced...
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ROI / Cost (care and feeding)
Buying a system like Imprivata's is like buying an expensive car in that we know we are going to...
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Implementation and Training
When we went live, things were great. The vendor sent someone on-site, and that person was here for...
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Interfacing and Integration
One thing Imprivata could work on is having integrations into the other identity and...
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Other Observations & Comments
In terms of security, Imprivata is saving all the passwords for all the users and maintaining a...
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Service and Support
Anytime we have called for support, we get pretty quick access to the vendor. So we haven't had any...
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Functionality and Upgrades
I like that the product gives users the ability to tap their badge and log in. They get access to...
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Functionality and Upgrades
In the beginning, one of our struggles was understanding what was left open and what wasn't when...
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Functionality and Upgrades
We have OneSign, and the doctors still say that it is the best project we have ever done for them...
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Win/Loss - Why they were selected (by current clients)
A good thing about Imprivata is that their roots are in healthcare. They have obviously moved more...
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ROI / Cost (care and feeding)
I feel disconnected from Imprivata. We have had to bring in a third party to help us. Imprivata was...
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Lessons Learned
Implementing Imprivata’s digital-identity offering is a hard project. We are a ways in, and we are...
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Interfacing and Integration
Imprivata is growing really fast, and I am very cautious and concerned that they are not integrating...
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Relationship
I wish the vendor would help me make my environment more secure. They could come in and tell us that...
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Future Outlook
We want to know how to roll the products out to everybody within the EMR and keep things safe, but...
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ROI / Cost (care and feeding)
I am hearing about price increases from the vendor. There has also been increased downtime recently....
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Implementation and Training
We have had a good experience with Imprivata IAM Suite. The initial training went well.
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Service and Support
I have never had many issues, but the Imprivata executive we worked with was always available, super...
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Functionality and Upgrades
There are other solutions that have matured faster than Imprivata IAM Suite has, and a lot more...
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Functionality and Upgrades
I expected more functionality, usability, and ease of use than what the out-of-the-box identity...
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ROI / Cost (care and feeding)
Our relationship is such that Imprivata is flexible with us in terms of cost. Even if the engagement...
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Functionality and Upgrades
I really like Imprivata IAM Suite for the quick access to the computer. The little sign-on piece is...
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Service and Support
We have had a situation where our Imprivata server was doing something where our nurses couldn't log...
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Win/Loss - Why they were selected (by current clients)
We liked that Imprivata had more of a focus on healthcare than other vendors, specifically when...
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ROI / Cost (care and feeding)
During the COVID-19 pandemic, we needed nurses to be able to sign in from their homes. We couldn't...
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ROI / Cost (care and feeding)
Imprivata hasn’t really done anything in terms of helping us achieve outcomes. I am neither...
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Service and Support
Imprivata has been pretty good with delivering on their promises. We have been fairly satisfied with...
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Relationship
Imprivata occasionally lets us know of potential issues in the product. I don’t know how many other...
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Relationship
I don’t know the last time we heard from anyone at Imprivata. When we call in support issues, they...
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Functionality and Upgrades
We like Imprivata’s ePrescribing dual-authentication component. Our physicians have not had any...
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Other Observations & Comments
Imprivata is currently part of our long-term plans, but unless they do some things differently, our...
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Lessons Learned
I would tell others that Imprivata IAM Suite works as advertised. It doesn’t require a lot of...
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Functionality and Upgrades
The system doesn’t capture a single sign-on for every product, and that is an issue.
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ROI / Cost (care and feeding)
Imprivata tends to have quite a few regular price hikes. That is the case with most software...
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Relationship
I wouldn't go so far as to say that Imprivata is overly proactive beyond the norm. If there is a new...
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Technology
Imprivata is providing the solution specifically for the single sign-on feature. The system is...
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Interfacing and Integration
Imprivata could do better with further integration. We have a product that integrates better than...
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Implementation and Training
Imprivata has a very strong playbook for implementations. The thing that exceeded my expectations...
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Functionality and Upgrades
I sound like a commercial when I talk about Imprivata because they are rock solid. Our installations...
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Service and Support
Imprivata's CEO is incredibly accessible. We can reach out to the vendor, and they will ask us what...
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Win/Loss - Why they were selected (by current clients)
We chose to broadly use Imprivata's software because it works fabulously with our EHR, as it does...
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Functionality and Upgrades
We are multiple releases behind. However, what we have is stable and solid. What we know is that the...
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ROI / Cost (care and feeding)
The identity governance portion of the product does not impact clinician efficiency. However, the...
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Future Outlook
The benefits of broadly using Imprivata's software are that it is fast and affordable, it works, and...
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Relationship
We feel like the vendor is losing focus. I can see them working on some integration with the...
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Implementation and Training
We were all figuring the product out. I feel the vendor had an obligation for training, even if we...
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Functionality and Upgrades
The people that are using the product seem to be happy. However, to get a perfect score, the product...
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Service and Support
We are becoming more normal customers of the vendor. Proactive service to me would be helping us get...
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Relationship
I have a good relationship and contact with one of the vendor’s executives. I feel like I can reach...
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Implementation and Training
During our implementation, we had to escalate things with Imprivata once or twice to get them...
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Functionality and Upgrades
We have had some issues with Imprivata IAM Suite missing some important workflows. We are going to...
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Functionality and Upgrades
We have a little issue that we can't get worked out. When our users change their password, the...
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Functionality and Upgrades
I just see more and more people moving toward Imprivata IAM Suite. We bought a leader when we bought...
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Service and Support
We would choose Imprivata IAM Suite again. There is no doubt about that. The vendor gives great...
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ROI / Cost (care and feeding)
We tend to drive outcomes, and Imprivata tends to enable those outcomes. We get very good value for...
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Functionality and Upgrades
Imprivata’s digital identity offering is quite good. Imprivata needs to expand into a few more...
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Functionality and Upgrades
The clinicians hate multifactor authentication, but that isn’t Imprivata's fault. The multifactor...
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Interfacing and Integration
One big benefit of using Imprivata’s system is the integration. I have never had an issue...
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Relationship
At times, we have challenges with the availability of Imprivata’s resources. Imprivata has grown...
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Functionality and Upgrades
We are still fighting the struggles of go-live. When organizations go live on an application, they...
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Functionality and Upgrades
We had a really good case for justifying Imprivata IAM Suite in our budget because our users didn't...
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Service and Support
Imprivata is very good. They don't nickel-and-dime us to death. They don't try to charge us for...
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Functionality and Upgrades
Imprivata is top of the line with upgrades. The solution's integration is very flexible, and the...
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Interfacing and Integration
Some of the system's user interfaces could be upgraded a bit, but from a functionality standpoint,...
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Relationship
Imprivata has been very good at keeping their word. They do what they say they will do. We have no...
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Functionality and Upgrades
The product is so easy to use. We are in self-service mode. That is how good the product is. When...
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Relationship
The vendor has been a partner for us since day one, and our partnership has remained just as strong...
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Service and Support
The vendor could improve how proactive they are. We have another vendor who will reach out and give...
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ROI / Cost (care and feeding)
With some vendors, if we call their support team but don't stay within our SLA, they will want to...
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Technology
The product's technology is good because we have upgraded to the vendor's most recent version of...
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Service and Support
There is probably a little room for improvement in the vendor's support. Over the last year, we have...
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Implementation and Training
Imprivata needs to take a more interactive approach when they engage us as clients. Their training...
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ROI / Cost (care and feeding)
Imprivata delivers new technology, but it is costly to add things or upgrade them to the latest...
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Functionality and Upgrades
Imprivata IAM Suite helps us with efficiency and security. Clinicians don't need to type in...
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Service and Support
Imprivata could be more proactive by reaching out every once in a while to remind me who my...
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Relationship
When we researched Imprivata's multifactor authentication system, the vendor was very responsive and...
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Service and Support
The support people have been tremendous. They always are very receptive when we either put in...
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Relationship
We have a long-standing relationship with Imprivata. I have a pretty good relationship with an...
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Relationship
I am glad Imprivata bought FairWarning because the failures of FairWarning are the things that...
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Relationship
We like Imprivata because they understand healthcare. The healthcare industry has certain rules and...
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Functionality and Upgrades
When upgrades come out, we don't have major issues, but we sometimes see an embedded anomaly that...
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ROI / Cost (care and feeding)
We can make our environment more secure, but doing that is not easy. One of our goals with Imprivata...
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Interfacing and Integration
We are trying to get Imprivata's software integrated with Microsoft Office 365. Imprivata even came...
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Functionality and Upgrades
We have heard about a handful of different things that sound neat that we could do with the...
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Sales and Contracting
When we were going through all the paperwork and talks when we were considering signing on and...
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Other Observations & Comments
What I really like about the software is that the user interaction is pretty solid. Realistically, I...
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Functionality and Upgrades
There are a couple of little things Imprivata needs to clean up. We wish there were a toolbar that...
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Relationship
Imprivata is engaged, and we have been able to escalate things. We have had meetings with the...
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ROI / Cost (care and feeding)
We get a pretty good return from using Imprivata's software, but the vendor is raising their prices...
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Relationship
The vendor has more products now, and that is a great thing. It is good that Imprivata is...
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Functionality and Upgrades
Single sign-on has been a huge hit at our organization. People are very excited to see us and use...
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Functionality and Upgrades
There are always ways to improve security, but we are pretty satisfied with where our security is....
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Relationship
We consider Imprivata a partner rather than just a vendor. We work together. They listen to us. We...
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Service and Support
Maybe Imprivata could improve the timing of giving us solutions. Imprivata has been a little slow...
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ROI / Cost (care and feeding)
We have talked to other organizations about the products they have, and at this point, I haven't...
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Interfacing and Integration
Imprivata acquired one of the vendors we were using. It is good to have one vendor over the products...
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Relationship
Imprivata has a lot of things going on with devices and protection, so we were looking into that...
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Relationship
Imprivata is a big player in the field, and we have bought into them. We want to have a long-term...
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ROI / Cost (care and feeding)
We have stayed with Imprivata primarily because of our historical partnership and the relationship...
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Functionality and Upgrades
If something is broken and not working really well, we usually hear a lot of noise. But with this...
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ROI / Cost (care and feeding)
I don't think we have maximized the benefits from Imprivata's solution, and we could use it in more...
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Relationship
Imprivata has bent over backward to keep their promises to us. Our implementation with them was...
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Functionality and Upgrades
The system works beautifully. It makes a big difference to our clinical efficiency. We have several...
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Relationship
I have been a customer of Imprivata for quite a while. Their solution is a great product, and the...
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Technology
The word on the street is Imprivata is trying to acquire a lot of things so they can sell...
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Relationship
Trying to work with Imprivata now is getting more and more difficult. A new salesperson has been...
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Functionality and Upgrades
For single sign-on, Imprivata is kind of the only game in the business right now. I don't know that...
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Functionality and Upgrades
Imprivata IAM Suite has some limitations on certain platforms. I think they are primarily driven on...
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Relationship
I don't know who our Imprivata sales representative is. I don't have any direct interaction with...
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Interfacing and Integration
If Imprivata could connect with Active Directory, that could possibly improve the outcomes we...
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Implementation and Training
Implementing the product is difficult because we fight through issues with the vendor, and the...
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Functionality and Upgrades
Overall, once we get the product in place, it is fairly reliable. It is just not fully functional.
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Functionality and Upgrades
The system doesn’t have log-out functionality. At the end of the day, users like to log out, but...
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Service and Support
Because Imprivata is a bigger company, I get stuck for a while on the first level of support with...
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ROI / Cost (care and feeding)
The solution is really expensive. We would probably implement more of Imprivata's products if they...
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Functionality and Upgrades
Imprivata’s product for single sign-on is easy to work with, but their badge-tap solution is not as...
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Service and Support
The vendor is very difficult to work with. Because they are so big, we are a small customer to them....
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ROI / Cost (care and feeding)
The vendor promised they would develop some features, but after they developed the features, they...
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Implementation and Training
We have had some issues with the product's EPCS capability. Some of those issues were caused by the...
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Relationship
For a while, we had direct contact with Imprivata. That was much better. Our EMR vendor got in the...
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Functionality and Upgrades
We use Imprivata IAM Suite for badge reading and ePrescribing controlled substances. We have...
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Other Observations & Comments
I don't know whether the vendor is investing in facial recognition or other things, but there are...
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Relationship
I really don't have any involvement with Imprivata's executives, but my team certainly is satisfied....
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Relationship
Imprivata doesn't reach us; we reach them. They never tell us what is new or anything else...
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Technology
Before someone bought Imprivata IAM Suite, I would let them know about the timing and configuration...
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ROI / Cost (care and feeding)
From a doctor's perspective, the ease of use with Imprivata IAM Suite is a strength. Doctors...
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Functionality and Upgrades
With the multisessions, we have a problem with recent case followers. When we are tapping out, the...
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Service and Support
We have someone who calls and opens tickets for us. That person is okay. I can get in touch with...
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Functionality and Upgrades
We would like to achieve a lot more outcomes with Imprivata IAM Suite than we currently have. If...
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Relationship
We don't have as good of a relationship with Imprivata as we have with our other vendors. It isn't...
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Service and Support
My biggest complaint about Imprivata is their support. They struggle to respond quickly. They take...
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Interfacing and Integration
Imprivata IAM Suite does exactly what it is supposed to do. It has strong integration with our main...
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Functionality and Upgrades
For the most part, Imprivata IAM Suite is pretty slick. The only issue that we have with it is that...
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