Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Imprivata IAM Suite Comments
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
Functionality and Upgrades
We thoroughly utilize Imprivata IAM Suite here. It is mostly managed by one of our system...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Imprivata IAM Suite has absolutely given us an ROI. The system saves clinicians from having to know...
Login or Create an Account to see details.
CISO
Technology
Our use of Imprivata IAM Suite has been very solid and reliable. We have looked at other features,...
Login or Create an Account to see details.
CISO
Interfacing and Integration
I don't see any reason that we would swap out Imprivata IAM Suite for another platform for...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are using Imprivata’s system as a tap-and-go badge for our on-premises workstations. For the most...
Login or Create an Account to see details.
Manager
Relationship
Imprivata had some turnover, but the new people always reach out to us just to introduce themselves....
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The vendor drives tangible outcomes well. The single sign-on and EPCS features along with Imprivata...
Login or Create an Account to see details.
Director
Relationship
We created a partnership with Imprivata where we both work with each other. When we come up with...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
Since we went live with Imprivata IAM Suite, we have been able to profit many accounts at the same...
Login or Create an Account to see details.
Director
Relationship
When we have an issue or requirement or need an enhancement, the response from Imprivata is amazing....
Login or Create an Account to see details.
Director
Functionality and Upgrades
Before, we had to have an Active Directory account to manage access, but with the upgrade, we don’t...
Login or Create an Account to see details.
Director
Relationship
We have to have a long relationship, and that is good. I cannot think of anything that Imprivata...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are growing by the minute. We started giving access to a few applications, and now we have almost...
Login or Create an Account to see details.
Director
Relationship
The vendor is spending a lot of time and dedication on their product, and they just want to make it...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Our end users find the system to be very easy to use. Using the system isn’t a big deal. I predict...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The intent is that from the moment that somebody is created in our HR system, that information will...
Login or Create an Account to see details.
CIO
Other Observations & Comments
There are tools available to us that we haven't gotten yet that will allow us to do an ongoing audit...
Login or Create an Account to see details.
CIO
Relationship
If we were to determine the 10 applications that we need, Imprivata's application would be in the...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
If Imprivata continues on their current path, they will mature at the same rate as or faster than...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
We have many applications that are profiled through the Imprivata system, so people don’t even...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
It is critical that we stay on track for the development efforts around our current project, but...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
I love having a vendor that I can go to where I can hear what their plans are. Often, Imprivata is...
Login or Create an Account to see details.
Manager
Service and Support
We haven't really needed anything from Imprivata during the COVID-19 crisis, but they have reached...
Login or Create an Account to see details.
Manager
Future Outlook
Imprivata IAM Suite is part of our long-term plan. As a matter of fact, we are planning to upgrade...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The only thing that hurts Imprivata's implementation service is the pricing. Imprivata's prices for...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Our end users find the system very easy to use. The Imprivata OneSign Connector is seamless for our...
Login or Create an Account to see details.
Manager
Technology
I haven't seen any new technology from the vendor. I think they are trying to get into some markets...
Login or Create an Account to see details.
Manager
Service and Support
The ongoing support from the vendor is good. I usually get all the answers I need from their support...
Login or Create an Account to see details.
CISO
Implementation and Training
Very often, we would buy something and end up looking to the vendor for guidance because they had...
Login or Create an Account to see details.
CISO
Service and Support
We are very happy with Imprivata. I would strongly advise people to go all in with Imprivata; their...
Login or Create an Account to see details.
CISO
Lessons Learned
The only bad thing I will say is that Imprivata does not negotiate, but that is not an overly...
Login or Create an Account to see details.
CISO
Lessons Learned
I am going to give Imprivata the benefit of the doubt. The story is that the negotiation when we...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would say that Imprivata's strength is that the solution works. It is good. The tap-and-go...
Login or Create an Account to see details.
CIO
Interfacing and Integration
We are going to use an electronic prescription module within our EHR along with the Imprivata...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
I prefer to use one vendor's platform. That is why I try to find one platform that covers most of my...
Login or Create an Account to see details.
CISO
Functionality and Upgrades
I am happy with the functionality that we are using Imprivata's system for. Imprivata is great, but...
Login or Create an Account to see details.
CISO
Interfacing and Integration
SSO is the biggest use of Imprivata's software. Almost 100% of the time, we use the system to give...
Login or Create an Account to see details.
CISO
Functionality and Upgrades
The Imprivata solution was good for authentication services, SSO, and so on. My perception is...
Login or Create an Account to see details.
CIO
Technology
When the clinicians are using the Imprivata system as they bounce from machine to machine, we have...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
With Imprivata, all we do is buy licenses from them. We don't interact with them too much. We have...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
Imprivata has some difficulties with restoring PINs and passwords off-site. Sometimes the passwords...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The product’s ease of use and reliability are fantastic. The product chews up very few resources on...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We use the product to identify users associated with a medical product. Between our three security...
Login or Create an Account to see details.
Manager
Service and Support
The vendor has been very responsive during the COVID-19 crisis. They have been very in tune with our...
Login or Create an Account to see details.
Manager
Implementation and Training
Imprivata reached out to our people, and we talked to them a bit about where we had issues and...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
There are a lot of costs, although I say that about a lot of companies. But if we want to bridge...
Login or Create an Account to see details.
Manager
Service and Support
Imprivata's support people were very good at solving the issues with our product version. They...
Login or Create an Account to see details.
Manager
Relationship
Some organizations just can’t afford to purchase tools for identity management. They have to use...
Login or Create an Account to see details.
CIO
Implementation and Training
Imprivata has very minimal training. It is more geared toward my admins. Our setup is such that the...
Login or Create an Account to see details.
CIO
Service and Support
Imprivata’s service could be more proactive. When we are moving to a different version of our EMR,...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
Imprivata IAM Suite is a very solid system. Once it is installed, it works well.
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The patch scanning has been well received; the staff loves it. We had EPCS in our old ambulatory...
Login or Create an Account to see details.
Manager
Service and Support
The vendor does a good job in terms of support, but the support is definitely not as perfect as I...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product has achieved everything we have wanted it to achieve, so I guess I can’t complain there....
Login or Create an Account to see details.
Manager
Lessons Learned
I would recommend the product with the caveat that people should look around and make sure the...
Login or Create an Account to see details.
Manager
Implementation and Training
When the vendor trained the trainers, that all went pretty well. They have trained the trainers and...
Login or Create an Account to see details.
Manager
Implementation and Training
We haven’t done an implementation with Imprivata in a while, so it is hard to say whether the vendor...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
There aren't a lot of charges from the vendor. What I don’t like is that they innovate to relicense...
Login or Create an Account to see details.
Manager
Service and Support
When it comes to the vendor’s implementation services, sometimes they send us people who aren’t the...
Login or Create an Account to see details.
Manager
Sales and Contracting
In terms of the product working as promoted, Imprivata sends out lots of information, keeps us up to...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are a few things that are a little cumbersome, but for the most part, the product is smooth...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
When a doctor prescribes a narcotic for a patient and that information goes out to the prescription...
Login or Create an Account to see details.
Manager
Service and Support
I am not sure that we have had much of a need for the vendor to support us through the COVID-19...
Login or Create an Account to see details.
Manager
Future Outlook
Something else would have to bump Imprivata out of the way if we were looking at other vendors. We...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I definitely wouldn’t be against buying the Imprivata product again. It is a good product. There are...
Login or Create an Account to see details.
Director
Relationship
Imprivata has done a good job of maintaining the existing Caradigm customers and helping them with...
Login or Create an Account to see details.
Director
Service and Support
The vendor has provided temporary licenses for ramping up user levels or doing things like that. The...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
I have some concerns about Imprivata's cost models. Imprivata is a little strict when it comes to...
Login or Create an Account to see details.
Director
Future Outlook
I predict that our overall satisfaction with the system will go up over the next 12 months. We are...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
We are in the middle of moving off of Windows and moving to Chrome OS, and we needed Imprivata’s...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We are a little bit behind where we should be. As we develop the requirements for our IAM solution,...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Imprivata IAM Suite is part of our long-term plans because it is the only solution out there for the...
Login or Create an Account to see details.
VP/Other Executive
Sales and Contracting
We have to conform to EPCS requirements, and one of the requirements is two-factor authentication...
Login or Create an Account to see details.
VP/Other Executive
Relationship
When we were rolling out a software throughout our network, we needed to add more temporary...
Login or Create an Account to see details.
CISO
Other Observations & Comments
We have rolled the system out to some people for multifactor authentication remote logins. Part of...
Login or Create an Account to see details.
CISO
Other Observations & Comments
I am kind of wondering whether Imprivata is several years behind. They don't have a concept of...
Login or Create an Account to see details.
CISO
Other Observations & Comments
The electronic prescribing of controlled substances software has been working really well. The...
Login or Create an Account to see details.
CISO
Interfacing and Integration
In terms of the integration with our environment, Imprivata was a little behind for a while. If we...
Login or Create an Account to see details.
CISO
ROI / Cost (care and feeding)
Our physicians love Imprivata's system; they are big fans. Before they had the system, they were...
Login or Create an Account to see details.
CISO
Functionality and Upgrades
The most value from Imprivata's system comes from the ability to automate logging in to other...
Login or Create an Account to see details.
CISO
ROI / Cost (care and feeding)
The real added value of Imprivata's system is the efficiency that comes when managing system...
Login or Create an Account to see details.
CISO
Sales and Contracting
Imprivata is always trying to sell us more things, but they aren't necessarily trying to give us...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
We are using Imprivata. We use multifactor authentication with them. I would like that piece to be...
Login or Create an Account to see details.
CIO
Future Outlook
With Imprivata, I would be stunned if people did not want me to use the product, even if a merger...
Login or Create an Account to see details.
CIO
Relationship
I am currently frustrated with Imprivata. The product works great; we have never had an issue with...
Login or Create an Account to see details.
CIO
Win/Loss - Why they were selected (by current clients)
Honestly, we obtained the Imprivata system because the cost is so low.
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The reliability of the system stands out, along with the quality of the software's delivery.
Advanced Filters
Preferences
Give your feedback