Imprivata IAM Suite
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Joe VanDeGraaff
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User Commentary

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CIO

We use Imprivata IAM Suite for badge reading and ePrescribing controlled substances. We have...

Jan 2022
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CIO

I don't know whether the vendor is investing in facial recognition or other things, but there are...

Jan 2022
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CIO

I really don't have any involvement with Imprivata's executives, but my team certainly is satisfied....

Jan 2022
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VP/Other Executive

Imprivata doesn't reach us; we reach them. They never tell us what is new or anything else...

Jan 2022
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VP/Other Executive

Before someone bought Imprivata IAM Suite, I would let them know about the timing and configuration...

Jan 2022
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VP/Other Executive

From a doctor's perspective, the ease of use with Imprivata IAM Suite is a strength. Doctors...

Jan 2022
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VP/Other Executive

With the multisessions, we have a problem with recent case followers. When we are tapping out, the...

Jan 2022
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VP/Other Executive

We have someone who calls and opens tickets for us. That person is okay. I can get in touch with...

Jan 2022
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VP/Other Executive

We would like to achieve a lot more outcomes with Imprivata IAM Suite than we currently have. If...

Jan 2022
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CISO

We don't have as good of a relationship with Imprivata as we have with our other vendors. It isn't...

Jan 2022
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CISO

My biggest complaint about Imprivata is their support. They struggle to respond quickly. They take...

Jan 2022
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CISO

Imprivata IAM Suite does exactly what it is supposed to do. It has strong integration with our main...

Jan 2022
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CIO

For the most part, Imprivata IAM Suite is pretty slick. The only issue that we have with it is that...

Jan 2022
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VP/Other Executive

Imprivata IAM Suite saves time by allowing the end user to badge in and out rather than typing their...

Nov 2021
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Manager

Imprivata IAM Suite has been pretty nice. Fortunately, it doesn't require a lot of hands-on work....

Oct 2021
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Manager

The vendor keeps their promises and then some. We bought some consulting hours on a project, and we...

Oct 2021
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Manager

Imprivata is aware of the issues that we have with their training, and they are trying to make...

Oct 2021
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Manager

The system is built the way that customers want it to be. The only thing that the vendor can't...

Oct 2021
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Manager

Imprivata's support doesn't have an awful lot of turnover, so we aren't getting a different person...

Oct 2021
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Manager

I would say that Imprivata is a fairly well-developed vendor. They keep making advances and changes...

Oct 2021
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Manager

We are using the solution pretty well at the moment, and we are looking to advance it. We had a road...

Oct 2021
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Manager

With the help of the vendor's customer support, we have been able to take care of most of the issues...

Oct 2021
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Director

We couldn’t do without Imprivata IAM suite. If we were to pull that from all of our end users, this...

Oct 2021
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Director

Imprivata IAM Suite works flawlessly with a majority of our apps and with our EHR.

Oct 2021
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Director

Imprivata IAM Suite is a big platform for us. It very much works as promised, and the vendor goes...

Oct 2021
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Director

Imprivata IAM Suite doesn't offer any robust analytic capabilities out of the box. We are forced to...

Oct 2021
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Director

The only reason that our Imprivata IAM Suite implementation wasn't perfect was that there was some...

Oct 2021
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CISO

The multifactor authentication in Imprivata IAM Suite works. I am not aware of any issues with the...

Oct 2021
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CISO

Licensing issues crop up somewhat frequently. Because of Imprivata’s licensing model, our system...

Oct 2021
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CISO

When I think about identity and access management, I think about automated provisioning and...

Oct 2021
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CISO

With Imprivata IAM Suite, we can set it and forget it. I would rate the system very high. It does...

Oct 2021
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Director

We estimated that we saved our health system several FTEs from the simple act of using badges to log...

Oct 2021
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Director

Imprivata has a very robust pricing strategy for all of their products. If people don't have a close...

Oct 2021
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Director

We are very satisfied with Imprivata IAM Suite. The only things we aren't satisfied with are related...

Oct 2021
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Manager

Most of our ePrescribing is through our other identity and access management platform. The catch is...

Oct 2021
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Manager

We have had an ongoing issue in Imprivata IAM Suite that has created quite a big security and...

Oct 2021
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Manager

Ease of use is where the system shines. The biggest outcomes we have seen are in the efficiencies in...

Oct 2021
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Manager

We don't have a relationship with Imprivata. We have a relationship with our third-party support...

Oct 2021
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Manager

We are not investigating alternatives to the Imprivata system. We were for a couple of years and...

Oct 2021
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Manager

The things we need most from Imprivata are support and maturity. Getting support through a...

Oct 2021
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Manager

Imprivata doesn’t do training. If we have an issue, they get in and make a change or tell us what...

Oct 2021
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CISO

Imprivata is being surpassed by other companies. Imprivata says they are a leader, and they are just...

Oct 2021
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CISO

The pricing for Imprivata’s multifactor authentication was getting crazy, and we could only do a...

Oct 2021
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Manager

The vendor's implementation services were the best that I have seen in all my years of implementing...

Sep 2021
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Manager

Imprivata did our training and documented our workflows for us. Our people were all able to be...

Sep 2021
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Manager

The solution does everything that the vendor said that it was going to do. It was all code driven,...

Sep 2021
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Manager

The solution's user interface could use some work. With the way that we are forced to use the...

Sep 2021
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Director

Imprivata IAM Suite always does exactly what it is supposed to do. I don't have to worry about...

Sep 2021
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Director

Every day, we get calls from users who forget their passwords. That isn't Imprivata’s fault; that is...

Sep 2021
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Director

I am not aware of anything the vendor has promised that they haven’t delivered on. The vendor...

Sep 2021
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Director

From an end-user standpoint, the system is easy to use because we really don’t have to do anything....

Sep 2021
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Director

Imprivata IAM Suite is a good product for us. We have used it for many years. Identity and access...

Sep 2021
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Director

The biggest benefit with this product is that the system gets credentials to new users quickly, and...

Sep 2021
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Director

We bought a product that Imprivata bought out. Then they sunsetted our product, and that was really...

Sep 2021
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Director

I would buy Imprivata IAM Suite again. But I would look around the market. Since we have had the...

Sep 2021
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Director

Nickel-and-diming doesn't seem to be a big problem, but the product is a little expensive.

Sep 2021
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Director

Initially, there was a lot of confusion on the education and how easy the system was to set up....

Sep 2021
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Director

Imprivata has a suite, but we think of the suite as being a plural product because there is a number...

Sep 2021
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Director

The vendor has been very responsive to any issues we have had. I know the contact people really well...

Sep 2021
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Director

We haven't needed training in a while, but in the past, the training was good. Imprivata came...

Sep 2021
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Director

Our only issue with Imprivata is the identity management software for provisioning. If it weren't...

Sep 2021
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Analyst/Coordinator

We are looking to go live with our third-party enterprise system within identity governance. We want...

Sep 2021
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Analyst/Coordinator

Initially, I thought that the vendor nickel-and-dimed us after we went live with our version...

Sep 2021
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Analyst/Coordinator

The vendor doesn't offer any training for free. We have to pay for it. We know the basics of things,...

Sep 2021
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Analyst/Coordinator

The solution is pretty simple and intuitive as long as users know which fields need values and job...

Sep 2021
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Analyst/Coordinator

The vendor's support is typically pretty good. They usually get back to us within about 24 hours. We...

Sep 2021
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CIO

Imprivata IAM Suite increases user acceptance while adding user management to the environment. One...

Sep 2021
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Analyst/Coordinator

With identity governance and Imprivata IAM Suite, we have the option to do password management, but...

Sep 2021
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CIO

Identity governance is simple when it comes to Imprivata IAM Suite. It is pretty much on or off with...

Sep 2021
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CIO

Imprivata wanted us to go through a large project to do a certain functionality, but in the end, it...

Sep 2021
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CIO

Imprivata IAM Suite just works. It doesn't cause us any IT headaches. It performs as expected.

Sep 2021
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Director

Imprivata has always stood behind their word. The technology is working and meeting our needs. The...

Sep 2021
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Director

I have not heard any rumblings of dissatisfaction with getting a hold of Imprivata's support. The...

Sep 2021
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Director

We have regular calls with the vendor. Imprivata has always been very good. When our client support...

Sep 2021
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Director

Several years ago, we had some issues with one of our upgrades on the system. We didn't have any...

Sep 2021
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Director

I think Imprivata has the tools that would allow us to become much better, but we have to get those...

Sep 2021
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Director

We intend to use more of the product as we go. We have been pretty happy with Imprivata IAM Suite....

Sep 2021
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Analyst/Coordinator

Our last sales representative was good, but then they transitioned to a new role and introduced our...

Sep 2021
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Analyst/Coordinator

I probably wouldn't buy the product again due to the limitations within the application itself. We...

Sep 2021
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Manager

Imprivata IAM Suite is a solid product. Utilizing RFID sensors to set up badges allows people access...

Sep 2021
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Manager

The Imprivata IAM Suite implementation was straightforward. Imprivata's onboarding team of just a...

Sep 2021
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Manager

Imprivata’s support system is very efficient. The support people get back to us within moments. I...

Sep 2021
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Manager

The only suggestion I can think of for Imprivata is to offer other options for utilizing their...

Sep 2021
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Manager

When onboarding Imprivata IAM Suite, I would highly recommend customers discuss which version of the...

Sep 2021
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Manager

The Imprivata technician who did the initial installation on our server didn’t clearly spell out who...

Sep 2021
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Manager

We are looking at utilizing Imprivata IAM Suite in other areas because it is a product that can be...

Sep 2021
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Director

Imprivata has been a good partner. Over the years, they have supported us. During the COVID-19...

Sep 2021
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Director

We have done several upgrades. We have changed the configuration several times, and there is...

Sep 2021
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Director

A couple of times a year, we routinely hear from our representative. Seldom do we hear from the...

Sep 2021
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Director

I don't have a reason why we wouldn't buy the system again if we had the option. I have no complaint...

Sep 2021
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Director

Our experience with Imprivata continues to be great. We continue to develop the system and add...

Sep 2021
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Director

Not only does Imprivata avoid charging for every little thing, but they also work with us to help us...

Sep 2021
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Director

Even though our last upgrade was not perfect, Imprivata worked with us day and night to fix...

Sep 2021
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Director

Since we have been a customer for a long time, our relationship with Imprivata and their support...

Sep 2021
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Manager

We use the product for badge signing and workstations. The great thing about the product is that it...

Sep 2021
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Director

Sometimes, we have workflows that Imprivata hasn’t worked on, or our workflow is different from what...

Sep 2021
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Director

We have to ping the vendor a few times when our licenses are going to expire and we need to take...

Sep 2021
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Director

Imprivata supports the cloud, but users have to bring their own clouds. I don't think that the...

Aug 2021
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Director

From what my team has told me, Imprivata doesn't have all of the technology that other vendors do....

Aug 2021
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Director

We get the sense that Imprivata will support and develop the solution further. They have a road map....

Aug 2021
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Director

We are looking at a new vendor for identity governance. We are looking at Imprivata IAM Suite based...

Aug 2021
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Director

Imprivata has always been willing to help us when we have needed them. We have a lot of executive...

Aug 2021
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CTO

Imprivata's SSO has been well received in our organization, and our clinicians are waiting for it...

Jul 2021
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CTO

We have not rolled Imprivata SSO out to everybody. We targeted what we call our clinical workers. We...

Jul 2021
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Manager

We love single sign-on. Our people would probably shoot us if we didn't have some way for them to...

Jul 2021
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Manager

I have found Imprivata to be pretty responsive. They invite us to a lot of their user group...

Jul 2021
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Manager

The vendor has new, extra technology. They have a lot of cool things like their hand-print ID, but...

Jul 2021
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Manager

I am very happy with Imprivata IAM Suite. It is an excellent product. I honestly cannot find...

Jul 2021
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Manager

The implementation of Imprivata IAM Suite was so simplistic. Imprivata just installed it, and we...

Jul 2021
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VP/Other Executive

Imprivata IAM Suite fits the needs of a large organization. Even though the product is a little...

Jul 2021
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VP/Other Executive

Imprivata has always been the best for single sign-on, and now they purchased a very robust solution...

Jul 2021
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VP/Other Executive

Our enterprise agreement with Imprivata has been very beneficial because typically, software as a...

Jul 2021
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VP/Other Executive

Imprivata IAM Suite is seamless, so Imprivata has less of a training base for the end user....

Jul 2021
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VP/Other Executive

Imprivata is great with their executive involvement and with reaching out. We are in contact with...

Jul 2021
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Physician

For the most part, the system works well. We had it set up so that a session follows us from one...

Jul 2021
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Physician

The system sometimes takes a little longer to load than I would like, but I don’t think that is the...

Jul 2021
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Director

Imprivata has a great vision. However, while the solution meets my needs, I have gone in a different...

Jun 2021
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Director

The vendor's support always needs improvement. Their speed is good, but they could improve their...

Jun 2021
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Director

The initial training that we received from Imprivata was good. They were able to provide a detailed...

Jun 2021
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Director

Imprivata IAM Suite does exactly what we want it to do. It controls applications at the application...

Jun 2021
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Director

There are some applications, like our PACS, that still have interfacing issues with Imprivata IAM...

Jun 2021
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Director

Imprivata is compartmentalizing a lot of their products so that the features within the products...

Jun 2021
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CIO

Imprivata avoids nickel-and-diming. They charge when there is a completely new feature, but not for...

Jun 2021
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CIO

Imprivata helps my active directory single sign-on in the application even when users are remote....

Jun 2021
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CIO

Imprivata’s leadership is really good about providing visibility, and people will reach out and ask...

Jun 2021
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CIO

The vendor is super responsive, and their support has been really good. We work really closely with...

Jun 2021
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CIO

I am pleased with the current product, but I would like to see more development. There is a lot more...

Jun 2021
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Director

I would probably buy Imprivata's product again. The system has been reliable, and the vendor has...

Jun 2021
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Director

Imprivata's support is really good, but it is not perfect. The support team is not proactive. We...

Jun 2021
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Director

We had an issue with an Exchange inbox that took us a while to troubleshoot. We came up with a...

Jun 2021
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Director

Imprivata doesn't have single sign-on with every product we have. I would like to see Imprivata...

Jun 2021
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Director

We haven't seen any improvements or changes from Imprivata. The product is static. Updates tend to...

Jun 2021
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CIO

With the system, we get a single sign-on piece. With that, we can make all of our other applications...

May 2021
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CIO

We haven’t installed all of the things the system can do. We don’t work as integrated with the...

May 2021
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CIO

The product does what the vendor said it would do. The vendor's phone support has been really good....

May 2021
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CIO

The system touches about everything in our organization. When we spread the cost of the system out...

May 2021
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CIO

I would definitely recommend this solution to a friend. There are some things I would like to see...

May 2021
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CIO

The system is pretty robust. Once we got through the initial setup and deployment, it ran pretty...

May 2021
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CIO

Imprivata is a partner. Since we started talking with them, they knew we weren't looking for a lot...

May 2021
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CNIO

We did an upgrade a while ago, and Imprivata sent somebody on-site to assist us. That was great....

Apr 2021
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CNIO

Imprivata IAM Suite is a time-saver for our clinicians. They like it, and we like that they like it....

Apr 2021
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CNIO

I don't hear enough about where Imprivata is headed. I don't really know where they are taking the product....

Apr 2021
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CNIO

Imprivata does so much for us, we have used their full suite. We are using the Imprivata Security...

Apr 2021
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Director

Imprivata has a lot of good documentation and text that we can read through. They even have a method...

Apr 2021
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Director

When we implemented the software, the training was great. Imprivata highly recommended that we get...

Apr 2021
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Director

We have received our money’s worth, though Imprivata’s products are expensive when we have to...

Apr 2021
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Director

Of all the platforms I have used, Imprivata IAM Suite is very reliable and easy to work with, and...

Apr 2021
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Director

I chose Imprivata, and I have zero regrets. Our health system has realized Imprivata IAM Suite is...

Apr 2021
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Director

Our previous product was very vendor dependent, so every time we needed to make a change, that would...

Apr 2021
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Director

With Imprivata, sometimes their speech recognition software is not ideal. It will say it can’t hear...

Apr 2021
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Manager

Imprivata's support is exemplary. The support people go above and beyond. I have no issues with the...

Apr 2021
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Manager

I give Imprivata a low score for training. They lack training, and the executive level is aware of...

Apr 2021
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Manager

For the most part, the product does what it is supposed to do, but it does require some fine-tuning...

Apr 2021
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Manager

We didn’t initially go live with some of the functionality available in Imprivata’s system. There...

Apr 2021
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Manager

Imprivata makes a genuine effort to do what we request. They listen to our suggestions, and I like...

Mar 2021
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Manager

Imprivata IAM Suite is a little too expensive. The vendor kind of nickel-and-dimes us. There are...

Mar 2021
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Manager

In the previous product we were using, there was a toolbar at the top of the screen, and we could...

Mar 2021
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Manager

I can't imagine not being set up with Imprivata IAM Suite. We are pretty happy with the product.

Mar 2021
||
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Manager

The solution's integration is a nightmare. We had trouble integrating it with our other systems. We...

Mar 2021
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Manager

Imprivata was slow with the changeover from Internet Explorer to Microsoft Edge. Imprivata has had...

Mar 2021
||
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Manager

Things like Imprivata OneSign still work well. I am really pleased with the system across the board....

Mar 2021
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Manager

I am sure I would have to buy Imprivata IAM Suite again. I would not go with biometric...

Mar 2021
||
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Manager

I don’t think we have had any problems with Imprivata. We have broken the system a few times, but...

Feb 2021
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CISO

Imprivata dose ongoing training, largely remotely or by publishing articles. They offer...

Feb 2021
||
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CISO

Imprivata's web and phone support people are immediately available 24/7, and I often talk to one of...

Feb 2021
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CISO

Our Imprivata implementation was easy. It was self-explanatory, and we did it ourselves.

Feb 2021
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CISO

The technology is pretty straightforward and simple, but there is a lot going on behind the scenes....

Feb 2021
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