Imprivata IAM Suite
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
The Imprivata IAM suite is great at integration. We don’t have any issues. We have not needed any...
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Imprivata tries to deliver where they can, and they are trying to make things more efficient. They...
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A product needs to have a lot of value for me to say that we are receiving our money’s worth, so I...
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Imprivata is pretty good about delivering new technology. There is always something new coming out,...
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With the systems we have in place and the systems we are using, the tendency is for Imprivata to...
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In general, Imprivata keeps their promises. I can probably count on one hand the number of times...
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We had some struggles with Imprivata IAM Suite up front, but we have gotten past most of those...
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There are some things in Imprivata IAM Suite that can be ironed out related to shared computers. The...
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Imprivata has been great for us. They are always innovative and looking to do new things to help us...
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Imprivata has a multifactor module for ePrescribing controlled substances. That module is integrated...
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Imprivata’s support model is the biggest issue that we have. We are always struggling to get the...
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We are terminating and hiring many people each week because of the size of our organization, so this...
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We have briefings with the executives of Imprivata, and that is awesome.
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Our relationship with Imprivata used to be more like a partnership. I felt like we were a true...
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Imprivata's strategy, focus, and intentions for growing and changing their delivery models have...
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The outcome of clinician speed to connectivity is good. That is a tangible outcome that we hear...
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We specifically asked for some ongoing training, and the vendor was excellent with that. They came...
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The touch-and-go OneSign product is so easy to use. The product keeps evolving. We added another...
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The vendor’s people are so accessible. Unfortunately, Sean Kelly, the past chief medical officer,...
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Imprivata Confirm ID provides push notifications for remote access. The tool is like a two-factor...
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Imprivata's support is amazing. Almost every time I call or submit a ticket, they either have an...
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If I open a ticket and say our issue is impacting production, I get a call back within an hour from...
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Imprivata has a reputation for building reliable products. With Imprivata buying SecureLink and with...
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We had a lot of training on how to use the product and how to find general positions. The training...
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The Imprivata suite integrates with our enterprise solution very well.
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Imprivata's website probably has one of the most extensive document libraries that I have seen for a...
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There is a license for almost everything. That is not necessarily a bad thing, but things can get...
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Imprivata's training is amazing. I went to Imprivata in person, and I learned way more than I...
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Imprivata supports us well for the implementation and meets our expectations. My team does not...
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We have never had downtime with the Imprivata product. The Imprivata product has been our bread and...
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All that the users need to know is how to log in to the system. The Imprivata product has the...
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Everything hinges on whether Imprivata meets their delivery date for Hyperdrive, and we have not...
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The product works, and we forget about it. That is an amazing thing. Most of our users are...
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Imprivata IAM Suite works well. It simplifies our end users’ lives in a big way. Users don't have to...
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Imprivata IAM Suite is expensive, but it saves our users so much time. It would be hard to say that...
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The Imprivata suite integrates with our EMR and some other systems, and the Imprivata suite has been...
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Imprivata’s support team does reasonably well, but they could always be more proactive. If they see...
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Imprivata has made a seamless experience for users of shared devices to get in and out of the...
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The Imprivata implementation people that we work with are generally knowledgeable, and the training...
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The SecureLink tool is really good. The FairWarning software is overpriced for what it does. It is...
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Our contract had quite a bit of hours in it for consulting, and I haven't seen additional charges...
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The SSO is pretty easy. We log in, and the process is fairly straightforward; we just tap in and tap...
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In terms of meeting the specific use case of inpatient providers in shared clinical workstations,...
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I would absolutely recommend the SSO functionality. The FairWarning software is fine, but it isn’t a...
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When we were implementing the solution, it took a lot of engineering on our side to figure things...
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Imprivata invested a lot in getting our team up to speed. But post-implementation, we have had to...
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Imprivata works very well, and they didn't promise anything that the solution doesn't do. I think...
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The SSO feature is fairly old technology. There is a lot of work our teams have to do when things...
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I am not a big fan of vendors who buy systems and amalgamate them. I think that is Imprivata’s approach....
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I had to engage one of Imprivata’s leaders to get an issue resolved because I kept getting bounced...
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Buying a system like Imprivata's is like buying an expensive car in that we know we are going to...
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When we went live, things were great. The vendor sent someone on-site, and that person was here for...
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One thing Imprivata could work on is having integrations into the other identity and...
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In terms of security, Imprivata is saving all the passwords for all the users and maintaining a...
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Anytime we have called for support, we get pretty quick access to the vendor. So we haven't had any...
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I like that the product gives users the ability to tap their badge and log in. They get access to...
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In the beginning, one of our struggles was understanding what was left open and what wasn't when...
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We have OneSign, and the doctors still say that it is the best project we have ever done for them...
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A good thing about Imprivata is that their roots are in healthcare. They have obviously moved more...
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I feel disconnected from Imprivata. We have had to bring in a third party to help us. Imprivata was...
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Implementing Imprivata’s digital-identity offering is a hard project. We are a ways in, and we are...
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Imprivata is growing really fast, and I am very cautious and concerned that they are not integrating...
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I wish the vendor would help me make my environment more secure. They could come in and tell us that...
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We want to know how to roll the products out to everybody within the EMR and keep things safe, but...
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I am hearing about price increases from the vendor. There has also been increased downtime recently....
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We have had a good experience with Imprivata IAM Suite. The initial training went well.
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I have never had many issues, but the Imprivata executive we worked with was always available, super...
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There are other solutions that have matured faster than Imprivata IAM Suite has, and a lot more...
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I expected more functionality, usability, and ease of use than what the out-of-the-box identity...
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Our relationship is such that Imprivata is flexible with us in terms of cost. Even if the engagement...
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I really like Imprivata IAM Suite for the quick access to the computer. The little sign-on piece is...
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We have had a situation where our Imprivata server was doing something where our nurses couldn't log...
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We liked that Imprivata had more of a focus on healthcare than other vendors, specifically when...
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During the COVID-19 pandemic, we needed nurses to be able to sign in from their homes. We couldn't...
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Imprivata hasn’t really done anything in terms of helping us achieve outcomes. I am neither...
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Imprivata has been pretty good with delivering on their promises. We have been fairly satisfied with...
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Imprivata occasionally lets us know of potential issues in the product. I don’t know how many other...
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I don’t know the last time we heard from anyone at Imprivata. When we call in support issues, they...
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We like Imprivata’s ePrescribing dual-authentication component. Our physicians have not had any...
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Imprivata is currently part of our long-term plans, but unless they do some things differently, our...
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I would tell others that Imprivata IAM Suite works as advertised. It doesn’t require a lot of...
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The system doesn’t capture a single sign-on for every product, and that is an issue.
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Imprivata tends to have quite a few regular price hikes. That is the case with most software...
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I wouldn't go so far as to say that Imprivata is overly proactive beyond the norm. If there is a new...
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Imprivata is providing the solution specifically for the single sign-on feature. The system is...
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Imprivata could do better with further integration. We have a product that integrates better than...
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Imprivata has a very strong playbook for implementations. The thing that exceeded my expectations...
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I sound like a commercial when I talk about Imprivata because they are rock solid. Our installations...
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Imprivata's CEO is incredibly accessible. We can reach out to the vendor, and they will ask us what...
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We chose to broadly use Imprivata's software because it works fabulously with our EHR, as it does...
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We are multiple releases behind. However, what we have is stable and solid. What we know is that the...
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The identity governance portion of the product does not impact clinician efficiency. However, the...
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The benefits of broadly using Imprivata's software are that it is fast and affordable, it works, and...
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We feel like the vendor is losing focus. I can see them working on some integration with the...
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We were all figuring the product out. I feel the vendor had an obligation for training, even if we...
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The people that are using the product seem to be happy. However, to get a perfect score, the product...
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We are becoming more normal customers of the vendor. Proactive service to me would be helping us get...
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I have a good relationship and contact with one of the vendor’s executives. I feel like I can reach...
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During our implementation, we had to escalate things with Imprivata once or twice to get them...
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We have had some issues with Imprivata IAM Suite missing some important workflows. We are going to...
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We have a little issue that we can't get worked out. When our users change their password, the...
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I just see more and more people moving toward Imprivata IAM Suite. We bought a leader when we bought...
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We would choose Imprivata IAM Suite again. There is no doubt about that. The vendor gives great...
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We tend to drive outcomes, and Imprivata tends to enable those outcomes. We get very good value for...
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Imprivata’s digital identity offering is quite good. Imprivata needs to expand into a few more...
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The clinicians hate multifactor authentication, but that isn’t Imprivata's fault. The multifactor...
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One big benefit of using Imprivata’s system is the integration. I have never had an issue...
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At times, we have challenges with the availability of Imprivata’s resources. Imprivata has grown...
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We are still fighting the struggles of go-live. When organizations go live on an application, they...
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We had a really good case for justifying Imprivata IAM Suite in our budget because our users didn't...
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Imprivata is very good. They don't nickel-and-dime us to death. They don't try to charge us for...
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Imprivata is top of the line with upgrades. The solution's integration is very flexible, and the...
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Some of the system's user interfaces could be upgraded a bit, but from a functionality standpoint,...
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Imprivata has been very good at keeping their word. They do what they say they will do. We have no...
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The product is so easy to use. We are in self-service mode. That is how good the product is. When...
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The vendor has been a partner for us since day one, and our partnership has remained just as strong...
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The vendor could improve how proactive they are. We have another vendor who will reach out and give...
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With some vendors, if we call their support team but don't stay within our SLA, they will want to...
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The product's technology is good because we have upgraded to the vendor's most recent version of...
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There is probably a little room for improvement in the vendor's support. Over the last year, we have...
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Imprivata needs to take a more interactive approach when they engage us as clients. Their training...
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Imprivata delivers new technology, but it is costly to add things or upgrade them to the latest...
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Imprivata IAM Suite helps us with efficiency and security. Clinicians don't need to type in...
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Imprivata could be more proactive by reaching out every once in a while to remind me who my...
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When we researched Imprivata's multifactor authentication system, the vendor was very responsive and...
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The support people have been tremendous. They always are very receptive when we either put in...
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We have a long-standing relationship with Imprivata. I have a pretty good relationship with an...
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I am glad Imprivata bought FairWarning because the failures of FairWarning are the things that...
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We like Imprivata because they understand healthcare. The healthcare industry has certain rules and...
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When upgrades come out, we don't have major issues, but we sometimes see an embedded anomaly that...
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We can make our environment more secure, but doing that is not easy. One of our goals with Imprivata...
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We are trying to get Imprivata's software integrated with Microsoft Office 365. Imprivata even came...
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We have heard about a handful of different things that sound neat that we could do with the...
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When we were going through all the paperwork and talks when we were considering signing on and...
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What I really like about the software is that the user interaction is pretty solid. Realistically, I...
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There are a couple of little things Imprivata needs to clean up. We wish there were a toolbar that...
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Imprivata is engaged, and we have been able to escalate things. We have had meetings with the...
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We get a pretty good return from using Imprivata's software, but the vendor is raising their prices...
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The vendor has more products now, and that is a great thing. It is good that Imprivata is...
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Single sign-on has been a huge hit at our organization. People are very excited to see us and use...
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There are always ways to improve security, but we are pretty satisfied with where our security is....
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We consider Imprivata a partner rather than just a vendor. We work together. They listen to us. We...
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Maybe Imprivata could improve the timing of giving us solutions. Imprivata has been a little slow...
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We have talked to other organizations about the products they have, and at this point, I haven't...
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Imprivata acquired one of the vendors we were using. It is good to have one vendor over the products...
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Imprivata has a lot of things going on with devices and protection, so we were looking into that...
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Imprivata is a big player in the field, and we have bought into them. We want to have a long-term...
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We have stayed with Imprivata primarily because of our historical partnership and the relationship...
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If something is broken and not working really well, we usually hear a lot of noise. But with this...
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I don't think we have maximized the benefits from Imprivata's solution, and we could use it in more...
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Imprivata has bent over backward to keep their promises to us. Our implementation with them was...
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The system works beautifully. It makes a big difference to our clinical efficiency. We have several...
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I have been a customer of Imprivata for quite a while. Their solution is a great product, and the...
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The word on the street is Imprivata is trying to acquire a lot of things so they can sell...
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Trying to work with Imprivata now is getting more and more difficult. A new salesperson has been...
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For single sign-on, Imprivata is kind of the only game in the business right now. I don't know that...
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Imprivata IAM Suite has some limitations on certain platforms. I think they are primarily driven on...
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I don't know who our Imprivata sales representative is. I don't have any direct interaction with...
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If Imprivata could connect with Active Directory, that could possibly improve the outcomes we...
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Implementing the product is difficult because we fight through issues with the vendor, and the...
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Overall, once we get the product in place, it is fairly reliable. It is just not fully functional.
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The system doesn’t have log-out functionality. At the end of the day, users like to log out, but...
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Because Imprivata is a bigger company, I get stuck for a while on the first level of support with...
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The solution is really expensive. We would probably implement more of Imprivata's products if they...
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Imprivata’s product for single sign-on is easy to work with, but their badge-tap solution is not as...
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The vendor is very difficult to work with. Because they are so big, we are a small customer to them....
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The vendor promised they would develop some features, but after they developed the features, they...
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We have had some issues with the product's EPCS capability. Some of those issues were caused by the...
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For a while, we had direct contact with Imprivata. That was much better. Our EMR vendor got in the...
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We use Imprivata IAM Suite for badge reading and ePrescribing controlled substances. We have...
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I don't know whether the vendor is investing in facial recognition or other things, but there are...
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I really don't have any involvement with Imprivata's executives, but my team certainly is satisfied....
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Imprivata doesn't reach us; we reach them. They never tell us what is new or anything else...
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Before someone bought Imprivata IAM Suite, I would let them know about the timing and configuration...
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From a doctor's perspective, the ease of use with Imprivata IAM Suite is a strength. Doctors...
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With the multisessions, we have a problem with recent case followers. When we are tapping out, the...
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We have someone who calls and opens tickets for us. That person is okay. I can get in touch with...
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We would like to achieve a lot more outcomes with Imprivata IAM Suite than we currently have. If...
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We don't have as good of a relationship with Imprivata as we have with our other vendors. It isn't...
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My biggest complaint about Imprivata is their support. They struggle to respond quickly. They take...
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Imprivata IAM Suite does exactly what it is supposed to do. It has strong integration with our main...
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For the most part, Imprivata IAM Suite is pretty slick. The only issue that we have with it is that...
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Imprivata IAM Suite saves time by allowing the end user to badge in and out rather than typing their...
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Imprivata IAM Suite has been pretty nice. Fortunately, it doesn't require a lot of hands-on work....
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The vendor keeps their promises and then some. We bought some consulting hours on a project, and we...
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Imprivata is aware of the issues that we have with their training, and they are trying to make...
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The system is built the way that customers want it to be. The only thing that the vendor can't...
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Imprivata's support doesn't have an awful lot of turnover, so we aren't getting a different person...
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I would say that Imprivata is a fairly well-developed vendor. They keep making advances and changes...
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We are using the solution pretty well at the moment, and we are looking to advance it. We had a road...
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With the help of the vendor's customer support, we have been able to take care of most of the issues...
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We couldn’t do without Imprivata IAM suite. If we were to pull that from all of our end users, this...
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Imprivata IAM Suite works flawlessly with a majority of our apps and with our EHR.
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Imprivata IAM Suite is a big platform for us. It very much works as promised, and the vendor goes...
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Imprivata IAM Suite doesn't offer any robust analytic capabilities out of the box. We are forced to...
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The only reason that our Imprivata IAM Suite implementation wasn't perfect was that there was some...
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The multifactor authentication in Imprivata IAM Suite works. I am not aware of any issues with the...
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Licensing issues crop up somewhat frequently. Because of Imprivata’s licensing model, our system...
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When I think about identity and access management, I think about automated provisioning and...
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With Imprivata IAM Suite, we can set it and forget it. I would rate the system very high. It does...
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We estimated that we saved our health system several FTEs from the simple act of using badges to log...
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Imprivata has a very robust pricing strategy for all of their products. If people don't have a close...
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We are very satisfied with Imprivata IAM Suite. The only things we aren't satisfied with are related...
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Most of our ePrescribing is through our other identity and access management platform. The catch is...
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We have had an ongoing issue in Imprivata IAM Suite that has created quite a big security and...
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Ease of use is where the system shines. The biggest outcomes we have seen are in the efficiencies in...
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We don't have a relationship with Imprivata. We have a relationship with our third-party support...
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We are not investigating alternatives to the Imprivata system. We were for a couple of years and...
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The things we need most from Imprivata are support and maturity. Getting support through a...
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Imprivata doesn’t do training. If we have an issue, they get in and make a change or tell us what...
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Imprivata is being surpassed by other companies. Imprivata says they are a leader, and they are just...
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The pricing for Imprivata’s multifactor authentication was getting crazy, and we could only do a...
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The vendor's implementation services were the best that I have seen in all my years of implementing...
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Imprivata did our training and documented our workflows for us. Our people were all able to be...
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The solution does everything that the vendor said that it was going to do. It was all code driven,...
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The solution's user interface could use some work. With the way that we are forced to use the...
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Imprivata IAM Suite always does exactly what it is supposed to do. I don't have to worry about...
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Every day, we get calls from users who forget their passwords. That isn't Imprivata’s fault; that is...
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I am not aware of anything the vendor has promised that they haven’t delivered on. The vendor...
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From an end-user standpoint, the system is easy to use because we really don’t have to do anything....
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Imprivata IAM Suite is a good product for us. We have used it for many years. Identity and access...
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The biggest benefit with this product is that the system gets credentials to new users quickly, and...
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We bought a product that Imprivata bought out. Then they sunsetted our product, and that was really...
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I would buy Imprivata IAM Suite again. But I would look around the market. Since we have had the...
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Nickel-and-diming doesn't seem to be a big problem, but the product is a little expensive.
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Initially, there was a lot of confusion on the education and how easy the system was to set up....
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Imprivata has a suite, but we think of the suite as being a plural product because there is a number...
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The vendor has been very responsive to any issues we have had. I know the contact people really well...
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We haven't needed training in a while, but in the past, the training was good. Imprivata came...
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Our only issue with Imprivata is the identity management software for provisioning. If it weren't...
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We are looking to go live with our third-party enterprise system within identity governance. We want...
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Initially, I thought that the vendor nickel-and-dimed us after we went live with our version...
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The vendor doesn't offer any training for free. We have to pay for it. We know the basics of things,...
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The solution is pretty simple and intuitive as long as users know which fields need values and job...
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The vendor's support is typically pretty good. They usually get back to us within about 24 hours. We...
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Imprivata IAM Suite increases user acceptance while adding user management to the environment. One...
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With identity governance and Imprivata IAM Suite, we have the option to do password management, but...
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Identity governance is simple when it comes to Imprivata IAM Suite. It is pretty much on or off with...
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Imprivata wanted us to go through a large project to do a certain functionality, but in the end, it...
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Imprivata IAM Suite just works. It doesn't cause us any IT headaches. It performs as expected.
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Imprivata has always stood behind their word. The technology is working and meeting our needs. The...
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I have not heard any rumblings of dissatisfaction with getting a hold of Imprivata's support. The...
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We have regular calls with the vendor. Imprivata has always been very good. When our client support...
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Several years ago, we had some issues with one of our upgrades on the system. We didn't have any...
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I think Imprivata has the tools that would allow us to become much better, but we have to get those...
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We intend to use more of the product as we go. We have been pretty happy with Imprivata IAM Suite....
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Our last sales representative was good, but then they transitioned to a new role and introduced our...
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I probably wouldn't buy the product again due to the limitations within the application itself. We...
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Imprivata IAM Suite is a solid product. Utilizing RFID sensors to set up badges allows people access...
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The Imprivata IAM Suite implementation was straightforward. Imprivata's onboarding team of just a...
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Imprivata’s support system is very efficient. The support people get back to us within moments. I...
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The only suggestion I can think of for Imprivata is to offer other options for utilizing their...
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When onboarding Imprivata IAM Suite, I would highly recommend customers discuss which version of the...
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The Imprivata technician who did the initial installation on our server didn’t clearly spell out who...
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We are looking at utilizing Imprivata IAM Suite in other areas because it is a product that can be...
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Imprivata has been a good partner. Over the years, they have supported us. During the COVID-19...
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We have done several upgrades. We have changed the configuration several times, and there is...
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