Imprivata IAM Suite
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
User Commentary
We use Imprivata IAM Suite for badge reading and ePrescribing controlled substances. We have...
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I don't know whether the vendor is investing in facial recognition or other things, but there are...
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I really don't have any involvement with Imprivata's executives, but my team certainly is satisfied....
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Imprivata doesn't reach us; we reach them. They never tell us what is new or anything else...
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Before someone bought Imprivata IAM Suite, I would let them know about the timing and configuration...
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From a doctor's perspective, the ease of use with Imprivata IAM Suite is a strength. Doctors...
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With the multisessions, we have a problem with recent case followers. When we are tapping out, the...
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We have someone who calls and opens tickets for us. That person is okay. I can get in touch with...
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We would like to achieve a lot more outcomes with Imprivata IAM Suite than we currently have. If...
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We don't have as good of a relationship with Imprivata as we have with our other vendors. It isn't...
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My biggest complaint about Imprivata is their support. They struggle to respond quickly. They take...
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Imprivata IAM Suite does exactly what it is supposed to do. It has strong integration with our main...
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For the most part, Imprivata IAM Suite is pretty slick. The only issue that we have with it is that...
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Imprivata IAM Suite saves time by allowing the end user to badge in and out rather than typing their...
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Imprivata IAM Suite has been pretty nice. Fortunately, it doesn't require a lot of hands-on work....
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The vendor keeps their promises and then some. We bought some consulting hours on a project, and we...
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Imprivata is aware of the issues that we have with their training, and they are trying to make...
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The system is built the way that customers want it to be. The only thing that the vendor can't...
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Imprivata's support doesn't have an awful lot of turnover, so we aren't getting a different person...
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I would say that Imprivata is a fairly well-developed vendor. They keep making advances and changes...
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We are using the solution pretty well at the moment, and we are looking to advance it. We had a road...
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With the help of the vendor's customer support, we have been able to take care of most of the issues...
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We couldn’t do without Imprivata IAM suite. If we were to pull that from all of our end users, this...
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Imprivata IAM Suite works flawlessly with a majority of our apps and with our EHR.
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Imprivata IAM Suite is a big platform for us. It very much works as promised, and the vendor goes...
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Imprivata IAM Suite doesn't offer any robust analytic capabilities out of the box. We are forced to...
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The only reason that our Imprivata IAM Suite implementation wasn't perfect was that there was some...
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The multifactor authentication in Imprivata IAM Suite works. I am not aware of any issues with the...
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Licensing issues crop up somewhat frequently. Because of Imprivata’s licensing model, our system...
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When I think about identity and access management, I think about automated provisioning and...
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With Imprivata IAM Suite, we can set it and forget it. I would rate the system very high. It does...
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We estimated that we saved our health system several FTEs from the simple act of using badges to log...
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Imprivata has a very robust pricing strategy for all of their products. If people don't have a close...
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We are very satisfied with Imprivata IAM Suite. The only things we aren't satisfied with are related...
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Most of our ePrescribing is through our other identity and access management platform. The catch is...
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We have had an ongoing issue in Imprivata IAM Suite that has created quite a big security and...
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Ease of use is where the system shines. The biggest outcomes we have seen are in the efficiencies in...
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We don't have a relationship with Imprivata. We have a relationship with our third-party support...
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We are not investigating alternatives to the Imprivata system. We were for a couple of years and...
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The things we need most from Imprivata are support and maturity. Getting support through a...
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Imprivata doesn’t do training. If we have an issue, they get in and make a change or tell us what...
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Imprivata is being surpassed by other companies. Imprivata says they are a leader, and they are just...
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The pricing for Imprivata’s multifactor authentication was getting crazy, and we could only do a...
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The vendor's implementation services were the best that I have seen in all my years of implementing...
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Imprivata did our training and documented our workflows for us. Our people were all able to be...
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The solution does everything that the vendor said that it was going to do. It was all code driven,...
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The solution's user interface could use some work. With the way that we are forced to use the...
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Imprivata IAM Suite always does exactly what it is supposed to do. I don't have to worry about...
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Every day, we get calls from users who forget their passwords. That isn't Imprivata’s fault; that is...
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I am not aware of anything the vendor has promised that they haven’t delivered on. The vendor...
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From an end-user standpoint, the system is easy to use because we really don’t have to do anything....
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Imprivata IAM Suite is a good product for us. We have used it for many years. Identity and access...
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The biggest benefit with this product is that the system gets credentials to new users quickly, and...
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We bought a product that Imprivata bought out. Then they sunsetted our product, and that was really...
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I would buy Imprivata IAM Suite again. But I would look around the market. Since we have had the...
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Nickel-and-diming doesn't seem to be a big problem, but the product is a little expensive.
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Initially, there was a lot of confusion on the education and how easy the system was to set up....
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Imprivata has a suite, but we think of the suite as being a plural product because there is a number...
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The vendor has been very responsive to any issues we have had. I know the contact people really well...
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We haven't needed training in a while, but in the past, the training was good. Imprivata came...
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Our only issue with Imprivata is the identity management software for provisioning. If it weren't...
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We are looking to go live with our third-party enterprise system within identity governance. We want...
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Initially, I thought that the vendor nickel-and-dimed us after we went live with our version...
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The vendor doesn't offer any training for free. We have to pay for it. We know the basics of things,...
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The solution is pretty simple and intuitive as long as users know which fields need values and job...
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The vendor's support is typically pretty good. They usually get back to us within about 24 hours. We...
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Imprivata IAM Suite increases user acceptance while adding user management to the environment. One...
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With identity governance and Imprivata IAM Suite, we have the option to do password management, but...
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Identity governance is simple when it comes to Imprivata IAM Suite. It is pretty much on or off with...
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Imprivata wanted us to go through a large project to do a certain functionality, but in the end, it...
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Imprivata IAM Suite just works. It doesn't cause us any IT headaches. It performs as expected.
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Imprivata has always stood behind their word. The technology is working and meeting our needs. The...
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I have not heard any rumblings of dissatisfaction with getting a hold of Imprivata's support. The...
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We have regular calls with the vendor. Imprivata has always been very good. When our client support...
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Several years ago, we had some issues with one of our upgrades on the system. We didn't have any...
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I think Imprivata has the tools that would allow us to become much better, but we have to get those...
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We intend to use more of the product as we go. We have been pretty happy with Imprivata IAM Suite....
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Our last sales representative was good, but then they transitioned to a new role and introduced our...
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I probably wouldn't buy the product again due to the limitations within the application itself. We...
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Imprivata IAM Suite is a solid product. Utilizing RFID sensors to set up badges allows people access...
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The Imprivata IAM Suite implementation was straightforward. Imprivata's onboarding team of just a...
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Imprivata’s support system is very efficient. The support people get back to us within moments. I...
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The only suggestion I can think of for Imprivata is to offer other options for utilizing their...
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When onboarding Imprivata IAM Suite, I would highly recommend customers discuss which version of the...
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The Imprivata technician who did the initial installation on our server didn’t clearly spell out who...
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We are looking at utilizing Imprivata IAM Suite in other areas because it is a product that can be...
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Imprivata has been a good partner. Over the years, they have supported us. During the COVID-19...
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We have done several upgrades. We have changed the configuration several times, and there is...
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A couple of times a year, we routinely hear from our representative. Seldom do we hear from the...
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I don't have a reason why we wouldn't buy the system again if we had the option. I have no complaint...
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Our experience with Imprivata continues to be great. We continue to develop the system and add...
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Not only does Imprivata avoid charging for every little thing, but they also work with us to help us...
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Even though our last upgrade was not perfect, Imprivata worked with us day and night to fix...
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Since we have been a customer for a long time, our relationship with Imprivata and their support...
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We use the product for badge signing and workstations. The great thing about the product is that it...
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Sometimes, we have workflows that Imprivata hasn’t worked on, or our workflow is different from what...
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We have to ping the vendor a few times when our licenses are going to expire and we need to take...
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Imprivata supports the cloud, but users have to bring their own clouds. I don't think that the...
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From what my team has told me, Imprivata doesn't have all of the technology that other vendors do....
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We get the sense that Imprivata will support and develop the solution further. They have a road map....
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We are looking at a new vendor for identity governance. We are looking at Imprivata IAM Suite based...
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Imprivata has always been willing to help us when we have needed them. We have a lot of executive...
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Imprivata's SSO has been well received in our organization, and our clinicians are waiting for it...
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We have not rolled Imprivata SSO out to everybody. We targeted what we call our clinical workers. We...
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We love single sign-on. Our people would probably shoot us if we didn't have some way for them to...
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I have found Imprivata to be pretty responsive. They invite us to a lot of their user group...
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The vendor has new, extra technology. They have a lot of cool things like their hand-print ID, but...
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I am very happy with Imprivata IAM Suite. It is an excellent product. I honestly cannot find...
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The implementation of Imprivata IAM Suite was so simplistic. Imprivata just installed it, and we...
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Imprivata IAM Suite fits the needs of a large organization. Even though the product is a little...
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Imprivata has always been the best for single sign-on, and now they purchased a very robust solution...
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Our enterprise agreement with Imprivata has been very beneficial because typically, software as a...
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Imprivata IAM Suite is seamless, so Imprivata has less of a training base for the end user....
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Imprivata is great with their executive involvement and with reaching out. We are in contact with...
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For the most part, the system works well. We had it set up so that a session follows us from one...
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The system sometimes takes a little longer to load than I would like, but I don’t think that is the...
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Imprivata has a great vision. However, while the solution meets my needs, I have gone in a different...
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The vendor's support always needs improvement. Their speed is good, but they could improve their...
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The initial training that we received from Imprivata was good. They were able to provide a detailed...
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Imprivata IAM Suite does exactly what we want it to do. It controls applications at the application...
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There are some applications, like our PACS, that still have interfacing issues with Imprivata IAM...
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Imprivata is compartmentalizing a lot of their products so that the features within the products...
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Imprivata avoids nickel-and-diming. They charge when there is a completely new feature, but not for...
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Imprivata helps my active directory single sign-on in the application even when users are remote....
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Imprivata’s leadership is really good about providing visibility, and people will reach out and ask...
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The vendor is super responsive, and their support has been really good. We work really closely with...
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I am pleased with the current product, but I would like to see more development. There is a lot more...
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I would probably buy Imprivata's product again. The system has been reliable, and the vendor has...
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Imprivata's support is really good, but it is not perfect. The support team is not proactive. We...
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We had an issue with an Exchange inbox that took us a while to troubleshoot. We came up with a...
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Imprivata doesn't have single sign-on with every product we have. I would like to see Imprivata...
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We haven't seen any improvements or changes from Imprivata. The product is static. Updates tend to...
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With the system, we get a single sign-on piece. With that, we can make all of our other applications...
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We haven’t installed all of the things the system can do. We don’t work as integrated with the...
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The product does what the vendor said it would do. The vendor's phone support has been really good....
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The system touches about everything in our organization. When we spread the cost of the system out...
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I would definitely recommend this solution to a friend. There are some things I would like to see...
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The system is pretty robust. Once we got through the initial setup and deployment, it ran pretty...
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Imprivata is a partner. Since we started talking with them, they knew we weren't looking for a lot...
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We did an upgrade a while ago, and Imprivata sent somebody on-site to assist us. That was great....
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Imprivata IAM Suite is a time-saver for our clinicians. They like it, and we like that they like it....
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I don't hear enough about where Imprivata is headed. I don't really know where they are taking the product....
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Imprivata does so much for us, we have used their full suite. We are using the Imprivata Security...
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Imprivata has a lot of good documentation and text that we can read through. They even have a method...
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When we implemented the software, the training was great. Imprivata highly recommended that we get...
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We have received our money’s worth, though Imprivata’s products are expensive when we have to...
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Of all the platforms I have used, Imprivata IAM Suite is very reliable and easy to work with, and...
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I chose Imprivata, and I have zero regrets. Our health system has realized Imprivata IAM Suite is...
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Our previous product was very vendor dependent, so every time we needed to make a change, that would...
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With Imprivata, sometimes their speech recognition software is not ideal. It will say it can’t hear...
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Imprivata's support is exemplary. The support people go above and beyond. I have no issues with the...
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I give Imprivata a low score for training. They lack training, and the executive level is aware of...
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For the most part, the product does what it is supposed to do, but it does require some fine-tuning...
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We didn’t initially go live with some of the functionality available in Imprivata’s system. There...
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Imprivata makes a genuine effort to do what we request. They listen to our suggestions, and I like...
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Imprivata IAM Suite is a little too expensive. The vendor kind of nickel-and-dimes us. There are...
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In the previous product we were using, there was a toolbar at the top of the screen, and we could...
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I can't imagine not being set up with Imprivata IAM Suite. We are pretty happy with the product.
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The solution's integration is a nightmare. We had trouble integrating it with our other systems. We...
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Imprivata was slow with the changeover from Internet Explorer to Microsoft Edge. Imprivata has had...
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Things like Imprivata OneSign still work well. I am really pleased with the system across the board....
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I am sure I would have to buy Imprivata IAM Suite again. I would not go with biometric...
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I don’t think we have had any problems with Imprivata. We have broken the system a few times, but...
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Imprivata dose ongoing training, largely remotely or by publishing articles. They offer...
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Imprivata's web and phone support people are immediately available 24/7, and I often talk to one of...
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Our Imprivata implementation was easy. It was self-explanatory, and we did it ourselves.
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The technology is pretty straightforward and simple, but there is a lot going on behind the scenes....
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