Cybersecurity Is Critical in Today's Environment
Patient Privacy Intelligence
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
Imprivata hasn't kept all their promises. It has not been a good year. They have switched our...
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Analyst/Coordinator
There was a long time when none of us could even log into the product. There are really no upgrades...
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Analyst/Coordinator
Imprivata is really pushing for access to put everything into the cloud, and we are nervous about...
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Analyst/Coordinator
We are paying a lot of money for the product, and we are not getting any bang for our buck.
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Analyst/Coordinator
We have a contact from Imprivata who is a lot better than our previous contact. They are way more...
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Analyst/Coordinator
Imprivata finally brought in people after we were having issues, but I don't really know whether...
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VP/Other Executive
We have had the product for years, and it has been pretty solid. It is a simple product. It works...
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VP/Other Executive
The product could have better integration with our other vendor. We had to do some customization on...
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VP/Other Executive
Moving to Imprivata's monitoring service helped us tremendously. Before that, our other vendor would...
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VP/Other Executive
FairWarning's training was good. Their people were always available to train us. Imprivata has...
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Director
The product is intuitive and easy to use. Its interface is pretty clean. The vendor could improve...
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Director
At the beginning of implementing Imprivata’s artificial intelligence, we were learning about what...
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Director
We recently added new fields and new data sources into Imprivata. We did a whole new EMR table. The...
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Director
There are a few things I would like to see improvement on. For example, if have an emergency,...
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Director
In the beginning, the Imprivata system was generating a lot of noise. And we needed to find a way to...
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Director
We often try out new technologies with Imprivata. We are all about innovation and trying to push the...
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Director
When we implemented artificial intelligence from Imprivata, at the beginning we had to do a lot of...
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Director
Imprivata is focused on access management and the front end of making sure that folks who are...
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Director
I have no complaints about the training from Imprivata. Imprivata makes a huge effort to really put...
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Director
Imprivata is being very proactive in regard to all the models and platforms of access audits and...
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Director
The outcomes today from Imprivata are good and bad. We are getting much better alerts that are more...
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Analyst/Coordinator
The solution's recent upgrades can make it difficult for inexperienced users of the system to find...
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Analyst/Coordinator
The vendor is constantly changing things and introducing new features to the product. They are...
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Analyst/Coordinator
As the product has moved to Imprivata, the support that we have received for it has changed. Now,...
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Director
The solution is easy to use and very self-explanatory. I love its outputs. Patient Privacy...
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Director
I have found my representative to be very helpful. I am able to ask them questions, and they respond...
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Director
I would have thought that the vendor would have been more proactive about offering services. When I...
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Director
I am hopeful that the vendor will be able to meet the needs that I am looking for. As happy as I am...
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Analyst/Coordinator
The vendor does a good job of sending emails and updating us regularly about what is coming up. They...
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Analyst/Coordinator
We had a couple of cases that we had to escalate pretty recently. The Imprivata person who we...
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Analyst/Coordinator
Imprivata didn't keep their promises about the solution's performance. They would release a new...
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Analyst/Coordinator
The vendor doesn't charge us for every little thing. Their pricing is pretty fair. When we make...
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Analyst/Coordinator
Having gone through many product implementations, I would rate Imprivata's implementation highly....
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Analyst/Coordinator
The vendor recently added some additional features to the system so that we could pull archived data...
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VP/Other Executive
There are rules and policies that Imprivata has deployed in our EMR to monitor our security, and we...
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VP/Other Executive
Recently, Imprivata has been providing webinars and trainings for their customers. Those have been...
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VP/Other Executive
For upgrades, Imprivata gives their customers a heads-up. But sometimes, we aren't certain whether...
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VP/Other Executive
The program lacks some abilities that could make it easier to work with our other products. That...
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VP/Other Executive
Imprivata understands what it takes to do integrations and facilitate new technologies. If an...
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VP/Other Executive
I would like to have a greater ability to do reports on my own in the system. It is a little...
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VP/Other Executive
The vendor's support people are very responsive. They get back to us in a very timely manner, and...
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VP/Other Executive
The vendor's executives are very friendly, organized, and reliable. We meet with our representative...
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VP/Other Executive
The product's quality has allowed us to make a case with our leadership to advocate for a higher...
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VP/Other Executive
I have seen a lot of progress with the system's reporting capabilities since Imprivata took over. I...
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VP/Other Executive
Imprivata is very helpful. They allow one of our executives to benchmark ideas or workflows that...
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Analyst/Coordinator
The product is easy to use and work with. I can go in and create my own reports.
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Analyst/Coordinator
The previous vendor owner’s customer service was excellent. I always felt like they were taking care...
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Analyst/Coordinator
I feel very lucky to have my contact person that I can talk to and who will respond to me anytime...
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Analyst/Coordinator
I would choose to buy the product again, but I would probably ask more questions in the beginning...
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Since Imprivata took over FairWarning, they have become a different company. I can definitely tell...
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With Imprivata coming in, we lost our primary analyst who was amazing, and the person that Imprivata...
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Imprivata has taken over, and we have started seeing invoices for things. There were things we were...
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The vendor is considering going to unlimited storage at whatever a customer’s contracted rate is,...
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The customer service is good. If we bring forward a problem, the customer service people want to...
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I would recommend the product. The functionality is really good, and I need Imprivata because I...
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We have the managed privacy portion, so we have a regular call with an analyst. The call is always...
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When we were dealing with one issue, we got up to the VP level at Imprivata, so I do think they...
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Previously, I would have highly recommended the vendor, but I have had to bring up issues and...
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Director
Imprivata clearly didn't acquire FairWarning with the intention of shutting off the lights, but...
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Director
I am reviewing and opening an RFP so that I can learn about what else is in the market. I have been...
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Director
I would buy the system again. It is pretty solid and well established, and we can get it at a...
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Director
Any organization that goes through a merger or acquisition will have attrition. There are people who...
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Director
There are changes in the wind since the acquisition. We will stay tuned to see how things play out....
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Director
For the first time in my experience with FairWarning, we had an impactful event that lasted several...
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Analyst/Coordinator
We started off using FairWarning's system to monitor our access logs for our EHR system. I also...
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Analyst/Coordinator
The acquisition has been a positive thing. I am not putting down FairWarning down here, but...
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Analyst/Coordinator
With FairWarning, we pay a fee, and I have an analyst that basically works at FairWarning for my...
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Manager
The vendor has helped us with learning and improving. The vendor has been great. The system does a...
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VP/Other Executive
Patient Privacy Intelligence is a functional tool, but its reporting capabilities could be better....
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Director
Some hospital organizations near us used FairWarning's system, so we got some insights from them,...
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Director
We had weekly calls initially when we were implementing the system, and there was good...
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Director
I don’t know that the FairWarning system supports our interoperability goals; we aren’t using the...
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Director
Everything in the system works as promoted. The information is great. It is easy to navigate. I...
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Director
Some things in the system aren't as intuitive as I thought they would be. I had to learn where some...
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Director
The FairWarning system doesn't meet all of our needs yet because the interface with our HR system...
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Director
In 12 months, I hope that the interface will be complete and that we are using it in a more...
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Analyst/Coordinator
Imprivata's support people are very attentive. We have a dedicated team of support professionals...
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Analyst/Coordinator
It is great that Imprivata is always trying to improve the product. However, it seems like there is...
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Analyst/Coordinator
The software is very intuitive. We do not have any complaints at the moment. In terms of what...
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Analyst/Coordinator
Recently, I tried to log in and could not. There was a link for support, and when I clicked on it,...
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Analyst/Coordinator
The product does most of the investigation, and once it notices something, it forwards the...
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VP/Other Executive
In terms of executive involvement, I can call the vendor's executives with my questions. I can ask...
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VP/Other Executive
The solution's enforced policies could be more specific. There are areas where I would like to...
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VP/Other Executive
The vendor seems to be keeping up with the industry's trends. I like that they are using artificial...
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VP/Other Executive
I don't feel like the vendor nickel-and-dimes us. I wouldn't say that our contract with them is...
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VP/Other Executive
The product works the way that it is promoted to. I think that our satisfaction will go up in a year...
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VP/Other Executive
One strength of Patient Privacy Intelligence is its accuracy with alerts and the investigations that...
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Nurse
There are definitely some things I would tweak in Patient Privacy Intelligence if I could. For...
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Analyst/Coordinator
The vendor is changing the setup of the dashboard. I was really comfortable with how it was before,...
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Nurse
What the FairWarning system does exceedingly well is customize reports that we are frequenting....
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Analyst/Coordinator
Patient Privacy Intelligence has definitely helped us with our monitoring. It has cut down a lot of...
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Director
FairWarning has been rather clear, courteous, appropriate, and professional, but they have been...
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Director
We are dissatisfied and not optimistic about FairWarning's future with the acquisition. We don't see...
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Director
Unfortunately, the product is cumbersome to use. We believe that some of our other systems are...
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Director
Over the years, FairWarning has had very good ideas and has presented those ideas as things coming...
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Director
We received a call with an apology that said our hardware was coming to the end of its life and that...
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Director
The training has changed drastically. FairWarning no longer offers live training. They did away with...
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Director
FairWarning is always very good and willing to work with us with whatever we throw at them for integration....
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Director
Patient Privacy Intelligence has a consumer-friendly interface and more of a traditional SQL query....
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Director
We were already starting to look at other vendors, and we were going to give FairWarning a fair...
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Director
With FairWarning, we seemed to be left out of the loop when there was a major management change....
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Director
With Imprivata, we have had multiple success managers. We don’t want them to be cycled through. We...
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Director
We have a lot of trouble with the vendor’s ticketing system. They don’t respond to us very quickly....
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Director
When I have asked FairWarning to do something extra, they have done it. The last upgrade to the...
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Director
We can scroll vertically, but we can't scroll horizontally unless we first scroll all the way down...
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Director
The support from the vendor is good when we take advantage of it. We get out as much as we put in....
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Director
When we first implemented the system, we got a lot more activity, and that told us where we needed...
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Analyst/Coordinator
We will have FairWarning's system for the next few years to work down some of our historical...
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Analyst/Coordinator
There are pros and cons, but I am a fan of FairWarning's system. FairWarning’s support is...
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Analyst/Coordinator
We really love that FairWarning has the ability to do what we call nosey-neighbor auditing. They do...
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Analyst/Coordinator
FairWarning is super hands on and also super helpful. Anytime we need anything, they are willing to...
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Analyst/Coordinator
FairWarning is getting more into AI. The system learns our behaviors and what alerts we are clearing...
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Director
FairWarning is very active and proactive in fulfilling commitments, fulfilling promises, and trying...
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Director
To the best of my knowledge, the vendor does not nickel-and-dime. The vendor goes above and beyond...
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Director
From a user end, there is a little bit of clunkiness that I would like to see smoothed out, but that...
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Director
FairWarning has its community users’ network, and there are opportunities out there for more generic...
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Director
The algorithms and the background analytics that the vendor does are great. FairWarning really...
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Analyst/Coordinator
I think that FairWarning’s system is very positively received here. Prior to moving to FairWarning’s...
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Analyst/Coordinator
Probably the biggest plus of FairWarning has just been the day-to-day support that we get from the...
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Analyst/Coordinator
FairWarning’s solution gives us all the data we could possibly use. And we certainly have found some...
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Analyst/Coordinator
FairWarning is seamless when it comes to implementation services. The implementation was very easy....
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Director
It is hard for me to say whether the issue is with FairWarning or with us, but we have always wanted...
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Analyst/Coordinator
The FairWarning system was great, and it integrated with all of our applications.
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Analyst/Coordinator
The system is stable as far as the historical piece goes. I have never had any issues with it. With...
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Manager
FairWarning is aware that some of their customers are unable to attend their webinars that go over...
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Manager
FairWarning has done everything that they promised to do. We have had issues that were not caused by...
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Manager
FairWarning has changed their navigation layout multiple times, but they still allow us to revert to...
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Manager
The solution is self-explanatory even for users who aren't computer-savvy people. The documentation...
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Manager
FairWarning has created something where users from all over the country can sign up and talk about...
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Manager
FairWarning's current CEO will send out generalized overviews of what is happening with the...
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Manager
We will definitely continue to use Patient Privacy Intelligence. We would buy it again because...
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Manager
When I am not happy with something that FairWarning is doing, I reach out to them and receive an...
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Manager
I have never received a bill from FairWarning that charged us for anything extra that the vendor had...
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Manager
Our implementation went really well. FairWarning was able to work with us to create a script in SQL....
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VP/Other Executive
We have a designated privacy analyst from FairWarning who is contracted to handle our account. This...
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VP/Other Executive
The reports and the way they are read in the system are very clunky. The product is geared toward...
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VP/Other Executive
One of our biggest issues with FairWarning is their customer engagement. We have been with them for...
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Director
FairWarning does our upgrades. They complete their testing, so by the time we come in, we don't have...
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Director
FairWarning goes above and beyond. I thought that maybe things would change after we became more of...
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Director
The responsiveness from all levels at FairWarning has been amazing. Everyone that we come in contact...
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Director
During COVID-19, FairWarning has frequently asked us about what they can do to help. They know that...
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CIO
FairWarning's system integrates well with our enterprise system. We use the solution as our platform...
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CIO
I don't know who my FairWarning account representative is. That isn't necessarily a bad thing. I...
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Director
Plenty of training is offered, but we underestimated the resources that were out there. The more we...
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Director
Our only concern is that FairWarning was recently acquired. We hope that they continue to provide...
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Analyst/Coordinator
I love FairWarning, but they were not providing very good service, and the system just wasn’t...
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Analyst/Coordinator
The vendor didn't keep all of their promises with their reports and other things. They continually...
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Analyst/Coordinator
FairWarning went to monthly updates, and they were putting patches in every month. The vendor would...
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Analyst/Coordinator
Our EMR was sending information to Patient Privacy Intelligence, but it was too much information for...
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Analyst/Coordinator
If we wanted to write a report and make it easy to review, FairWarning helped us with it, and they...
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Manager
We did some market research when looking for a product, and FairWarning's product rose to the top....
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Manager
Patient Privacy Intelligence is just what we needed. We are very much into metrics, measuring, and...
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Manager
We did have a couple of starts and stops with FairWarning’s networks. Somehow the system would drop,...
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Director
Overall, Patient Privacy Intelligence is a useful tool. Like with any tool or product, there are...
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Director
FairWarning provides us with a regular report based on certain criteria. They scrub the data and...
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Director
I don't know what other vendors might currently have in the market that would be comparable to...
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Director
The services that FairWarning provides have actually been really good. We don't use the...
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Director
FairWarning is always offering trainings whether we use them or not. We usually just send out...
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Director
The only barrier to our integration goals is when there are increased costs for integrating new...
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Director
The product quality is not perfect. It is not going to catch everything. The product is only as good...
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Director
I would rate the system a little lower for ease of use just because navigating the software does...
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Director
FairWarning makes regular updates to the product, including recently with COVID-19. They have...
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Director
FairWarning’s phone and web support is always really quick to respond and is really helpful. Unless...
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Director
We have identified several hundred potential breaches in access every year because of the...
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Director
We use the vendor's managed privacy services. That essentially means FairWarning is more hands on...
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Director
FairWarning does a really good job of actively monitoring user access. The customer service is...
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Director
We have a team that works directly with the application, and that team is quick to sort out when the...
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Director
FairWarning couldn't provide the analytics that we were looking for. We weren't really happy with...
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Director
One of the best things about FairWarning is their level of customer service. They are very...
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Director
The FairWarning system could move faster. It is kind of slow, and that has always been my biggest...
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Director
I do not use Managed Privacy Services from FairWarning. I have had interaction with FairWarning...
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Director
We have had huge challenges with ingesting data from our EMR into FairWarning's system. We have been...
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Director
In the past, we sent a test file to FairWarning to do quality assurance. That is something we hope...
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Director
I have more data going into FairWarning's system. The intelligent filtering was very limited before....
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Director
The biggest outcome we have seen since using FairWarning is an increased awareness in staff members...
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VP/Other Executive
I can't think of any big areas where FairWarning could improve. When we have suggestions or...
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VP/Other Executive
Everything has been going really well with FairWarning. This system has helped us out tremendously....
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VP/Other Executive
This system was the right choice for us. The solution has been really helpful when we have lost...
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VP/Other Executive
We haven't had any problems getting data from our EHR to FairWarning. When we were bringing a PACS...
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VP/Other Executive
My organization went with this system because we liked its flexibility and usability. We needed a...
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VP/Other Executive
This system has tremendously reduced the number of false positives that we receive at our...
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VP/Other Executive
FairWarning keeps their promises. Their products are expensive. But the vendor doesn't...
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VP/Other Executive
The only thing that FairWarning could improve on is their solution's integration with our other...
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VP/Other Executive
We haven't had any issues with FairWarning's managed services. We pay for more licenses than we use...
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VP/Other Executive
One of FairWarning's leaders has checked in with us to make sure that we are satisfied. FairWarning...
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VP/Other Executive
Patient Privacy Intelligence allows us to track results. Our time with the product has been a little...
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VP/Other Executive
We purchased Patient Privacy Intelligence because we didn't have the resources to review our audit...
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VP/Other Executive
We have thousands of employees who have access to our EMR. We aren't able to track them all. Patient...
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VP/Other Executive
Whenever we have a question, FairWarning answers it very quickly. The vendor is responsive. They...
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VP/Other Executive
I really like Patient Privacy Intelligence. This solution has helped our compliance department a...
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VP/Other Executive
Patient Privacy Intelligence has everything that I need to report a breach. FairWarning has included...
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VP/Other Executive
FairWarning worked with us to customize this solution. This customization has given us the ability...
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VP/Other Executive
There is one thing about the system that bugs me. When I am looking at all of my investigations on...
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VP/Other Executive
I am really happy with FairWarning's Managed Privacy Services. It is like we have another compliance...
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VP/Other Executive
This solution works really well with Epic, but not with MEDITECH. Our compliance officer who works...
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VP/Other Executive
FairWarning is very transparent, accommodating, and easy to work with. My organization looks very...
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VP/Other Executive
I really like FairWarning's dashboards, though I want more alerts and reports. I don't actually want...
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Director
The vendor has definitely avoided charging for every little thing. They have done things for us, and...
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Director
The upgrades are relatively seamless to us. They are done during our downtime hours, and then the...
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Director
We have had follow-up with some folks that did the training. I don't know whether the training is...
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Director
I would give the vendor a little bit lower rating on their ability to support our integration goals...
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CIO
FairWarning has a good product. We are using six of the rules right now, and that is meeting our...
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Director
Before, we had a need for new monitoring for drug aversion. When we took a look at Patient Privacy...
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Director
The solution drives tangible outcomes if we act upon all of the investigations. Some investigations...
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CISO
FairWarning isn’t doing a bad job, but they aren’t doing great either. They aren’t doing behavior...
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CISO
I don’t know about the upgrades. There have been some downtime notices, so I guess the vendor is...
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CISO
The system is always working. We are cloud based, the vendor is good at giving proactive service to...
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CISO
I would rate the level of executive involvement pretty low, especially now that one of our key...
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