Imprivata Patient Privacy Intelligence Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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Analyst/Coordinator

Relationship

We were assigned a new analyst recently, and they are phenomenal. That has very much improved my...

Sep 2024
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Analyst/Coordinator

Product

Using Imprivata, I have seen a steady flow of investigations that need to be reviewed and a high...

Sep 2024
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Analyst/Coordinator

Product

Imprivata is not putting a lot of money into developing better functionality for hospitals using a...

Sep 2024
||
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Director

Relationship, Operations

Imprivata has been absolutely wonderful. I like the regularly scheduled reports. I can reach out to...

Aug 2024
||
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Director

Relationship, Value

Imprivata Patient Privacy Intelligence is paid for out of a different area's budget, so Imprivata...

Aug 2024
||
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Director

Loyalty, Product, Value

The biggest outcome is people know they are being monitored for the most part. They cease doing...

Aug 2024
||
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Director

Product

Imprivata Patient Privacy Intelligence is good at monitoring all snooping because we monitor all...

Aug 2024
||
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Director

Relationship, Operations

We have regular meetings with Imprivata. When we pull in a new application, we have regular meetings...

Aug 2024
||
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Director

Loyalty, Product

We wish the system would, based on statistical feedback, show how our substantiated snooping numbers...

Aug 2024
||
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Director

Product

It is not a HIPAA thing, but we do self-access monitoring and self-modification monitoring with...

Aug 2024
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Director

Loyalty, Value

Knowing the product for what it is, I would buy Imprivata Patient Privacy Intelligence again, but if...

Aug 2024
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Director

Loyalty, Relationship

Our dashboard will give us notice when some of the feeds either are not acting right or don't bring...

Aug 2024
||
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Director

Loyalty, Product

Truthfully, I haven't seen any huge differences in the way the system processes things since...

Aug 2024
||
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Director

Loyalty, Relationship

When we have worked through some false positives that we have identified in Imprivata Patient...

Aug 2024
||
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Director

Culture, Relationship, Value

When Imprivata acquires new pieces and perfects how something functions, they do not hesitate to...

Aug 2024
||
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Director

Loyalty, Product

We are working on pulling in another EMR to Imprivata Patient Privacy Intelligence, and that has,...

Aug 2024
||
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Director

Operations, Product

It does take some time to get used to where to find things and how the reports are set up in...

Aug 2024
||
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Director

Relationship, Operations

We use Imprivata Patient Privacy Intelligence strictly for privacy monitoring, and we have a pretty...

Aug 2024
||
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Director

Culture, Value

I have to pay for extra storage with Imprivata. The extra storage bothers me. I guess I should be...

Aug 2024
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Analyst/Coordinator

Product, Value

One outcome we have seen from the solution has been that we have cut down on employees going into...

Jul 2024
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Analyst/Coordinator

Product

One of the policies we have enforced with Imprivata Patient Privacy Intelligence has been...

Jul 2024
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Analyst/Coordinator

Relationship, Operations

I feel like our privacy analyst from Imprivata is always letting me know what is going on. We have...

Jul 2024
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Director

Value

With Imprivata, we have improved upon the identification of inappropriate accesses.

Jun 2024
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Director

Relationship

Things are not going well with Imprivata’s support because we have asked for certain things to be...

Jun 2024
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Director

Relationship

We had a recent upgrade within the last year. The vendor could work on communication and follow...

Jun 2024
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Analyst/Coordinator

Product

Imprivata Patient Privacy Intelligence is good with most types of snooping. They are really good...

Jun 2024
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Analyst/Coordinator

Relationship

The only phone support we have is just calling Imprivata, and they are always available.

Jun 2024
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Analyst/Coordinator

Relationship, Product

We asked Imprivata to run a specific report that we made, and they accommodated that request. They...

Jun 2024
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Analyst/Coordinator

Loyalty

We haven't thought about going to another platform because this one is so user friendly. We are...

Jun 2024
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Director

Loyalty

We took a good long look at another vendor this year and backed away from them. Imprivata is part of...

May 2024
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Director

Relationship

I would not buy this product again. As FairWarning was acquired by Imprivata, we lost a lot of...

May 2024
||
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Director

Relationship

Imprivata keeps all their promises, but it seems like they drag their feet. Maybe our organization...

May 2024
||
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Director

Relationship, Product

We have frequent issues with sending over our data and with the vendor's receipt of an ingestion of...

May 2024
||
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Director

Product

If Imprivata is going to spend all this time rolling out new versions, they need to give me a...

May 2024
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Director

Operations

Imprivata offers a license and a seat for some initial front-end training. I know I'm a heavy lift,...

May 2024
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Director

Product

I would like the product to do a stronger risk assessment for any given event. The stronger risk...

May 2024
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Director

Product

What we are trying to accomplish really comes down to strong privacy monitoring and privacy...

May 2024
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Director

Relationship, Value

I tell peers at a similar organization to shop well and really make vendors come to the table. They...

May 2024
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Director

Operations, Product

The product is clunky and has always been clunky. For all the upgrades, it just doesn't seem to run...

May 2024
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Director

Product

I'm happy with neighbor snooping, personal snooping, and family member snooping. While we get plenty...

May 2024
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Director

Relationship

For the groups that we are monitoring, Imprivata does an awesome job, and the techs that work with...

May 2024
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Director

Relationship, Value

Our managers have gotten much better at understanding what their responsibility is. When we first...

May 2024
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Director

Operations

The training from Imprivata is very good. Some of our users may say that going from page to page to...

May 2024
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Director

Operations, Product

Because the product is technology, it can be quirky. In my head, I may think I understand something,...

May 2024
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Director

Loyalty, Relationship, Product

From my perspective and what I hear from others, the form is long. There is no way to change the...

May 2024
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Director

Relationship, Operations, Product

If a change is made and things get messed up for a while, then I say a few not nice words. But for...

May 2024
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Director

Relationship

On our end, we have failed to have somebody be our representative from a technical standpoint. We...

May 2024
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Director

Relationship

Imprivata does the best they can with the promises that they make. We have had a couple of difficult...

May 2024
||
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Director

Product

The product drives our privacy program. It gives us all of the statistics for our activity, so it...

May 2024
||
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Director

Product

The product functions as I would like except for the four-factor risk assessment piece. Generally,...

May 2024
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(0)
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Director

Operations

Before Imprivata took over, FairWarning had a good training program and user group for their...

May 2024
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Director

Loyalty, Relationship

Imprivata wants customer satisfaction, so they move pretty quickly. There is so much going on in the...

May 2024
||
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Director

Relationship, Product

Imprivata does routine updates. We always have little glitches, but I think most customers would not...

May 2024
||
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Director

Culture

Before Imprivata took over, FairWarning had a lot built into the services. One of the ways they...

May 2024
||
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Director

Loyalty

We are looking to convert from the current platform to a newer Imprivata platform. The upgrade...

May 2024
||
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Director

Product

There should be alerts for a user accessing or modifying their record. There is an issue within the...

May 2024
||
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Director

Product

We use the system in a little more of an involved way than just for validating user access. We...

May 2024
||
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Director

Product

About a year and a half ago, the vendor added monitoring for anomalous snooping. The monitoring...

May 2024
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Analyst/Coordinator

Product

For the industry Imprivata Patient Privacy Intelligence is in and from what I have seen, it is the...

May 2024
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Analyst/Coordinator

Relationship

I have had meetings with Imprivata about my thoughts on things that should be improved, and...

May 2024
||
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Analyst/Coordinator

Value

To improve their training, Imprivata could not charge for it. They are selling me a product for a...

May 2024
||
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Analyst/Coordinator

Operations, Product

Imprivata is updating their system every week and is coming out with new artificial intelligence and...

May 2024
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Analyst/Coordinator

Relationship

The reason I would give Imprivata's support a score slightly lower than perfect is that there is...

May 2024
||
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CIO

Relationship

The vendor's support has been excellent. We have a manager assigned to us, and that person has been...

May 2024
||
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CIO

Relationship

Imprivata is very customer oriented. They are good at listening to what we are trying to do. At one...

May 2024
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CIO

Product

The scripting process to integrate user access data from the source systems is fair to poor.

May 2024
||
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CIO

Relationship, Value

Imprivata helps monitor our environment and interpret warnings, alerts, and reports through their...

May 2024
||
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Director

Product

We like the product's ease of use. The language that Imprivata uses in their reports and their...

Mar 2024
||
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Director

Loyalty, Operations

Some areas of the country are still struggling with the effects of COVID-19. Imprivata had to halt...

Mar 2024
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Director

Product, Value

With this product, we are able to flag breaches, identify training opportunities, and help grow the...

Mar 2024
||
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Director

Relationship

We don't really have to use the vendor's support team, but when we do, they are very responsive. We...

Mar 2024
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Director

Relationship

We like the fact that we can let the vendor monitor things and that we can also do our own...

Mar 2024
||
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Director

Loyalty, Relationship

The vendor is forward thinking. We have purchased other solutions that they offer for our health...

Mar 2024
||
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Director

Relationship

We will get error messages that a file was not delivered or that a file contained fewer records than...

Mar 2024
||
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Director

Operations

We like to continually put out educational or training materials to ensure people follow HIPAA...

Mar 2024
||
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Director

Product

Imprivata Patient Privacy Intelligence works well; it captures data points we have defined as...

Mar 2024
||
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Director

Relationship

Imprivata has been easy to work with. A couple of issues have bubbled up to my level, but those have...

Mar 2024
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Manager

Product, Value

The GUI is pretty easy to navigate around. It is easy to generate reports. Everything kind of jumps...

Mar 2024
||
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Manager

Relationship, Product

We have had numerous outages from file-parsing errors and data gaps that we have had to document....

Mar 2024
||
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Manager

Product

The product is good at monitoring some types of snooping, but when we have data integrity issues,...

Mar 2024
||
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Manager

Loyalty, Relationship, Product

Up until 2020, we really enjoyed and liked FairWarning Patient Privacy Intelligence. It just kind of...

Mar 2024
||
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Manager

Relationship, Operations

It was smooth sailing for years, and then Imprivata bought FairWarning, and things have kind of gone...

Mar 2024
||
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Analyst/Coordinator

Relationship

I only work with one person from the vendor, but that person is very timely. If we email or call...

Mar 2024
||
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Analyst/Coordinator

Relationship, Product

Things are going well with the system and the alerts that we are receiving. The information is...

Mar 2024
||
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Director

Product

One outcome of the product is that there is better insight into what is actually going on on the...

Feb 2024
||
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Director

Product

The product is good at monitoring access to coworkers or household members, some anomalous activity,...

Feb 2024
||
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Director

Product

The product could probably have a little more strength in terms of monitoring general anomalous...

Feb 2024
||
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Analyst/Coordinator

Relationship

We have ramped up on the enforced policies that we cover with Imprivata Patient Privacy...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

There are pitfalls with any system, but by and large, our experience with Imprivata has been pretty...

Feb 2024
||
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Analyst/Coordinator

Operations, Product

We have been using the information from Imprivata as well as our Epic point data to drive training,...

Feb 2024
||
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Analyst/Coordinator

Relationship

I have been impressed by how responsive the Imprivata team has been. When we have people-of-interest...

Feb 2024
||
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Analyst/Coordinator

Relationship, Product

Imprivata has monitoring multiple types of snooping down to a science. We have an enforced policy...

Feb 2024
||
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Analyst/Coordinator

Product

One of our enforced policies is the anomalous workflow, and that is at the intersection of art and...

Feb 2024
||
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Analyst/Coordinator

Relationship

The customer support people are very responsive whenever there is an issue or whenever I have...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

The implementation of Imprivata's system was pretty seamless. Whenever the vendor does upgrades,...

Feb 2024
||
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Analyst/Coordinator

Relationship, Operations, Product

Imprivata does a good job of delivering new technology. The user interface is relatively easy to...

Feb 2024
||
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Manager

Product, Value

The outcome we get from Imprivata's system is the increased ability to delve into privacy concerns....

Feb 2024
||
(0)
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Manager

Loyalty

Imprivata has purchased a few different companies outside of their core products. The integration of...

Feb 2024
||
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Director

Product

So far, things have gone well. The product has been manageable. We were concerned about being able...

Feb 2024
||
(0)
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Director

Operations

With the implementation, the experience has been mostly positive, but I have felt pressured the...

Feb 2024
||
(0)
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Director

Operations

The training is not as formal as I would have expected; it is kind of just screen sharing and...

Feb 2024
||
(0)
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Director

Product

I wish the product were a bit faster. It is like we are waiting every time we switch screens.

Feb 2024
||
(0)
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Director

Loyalty, Relationship

We really haven't had to engage with the technical support team. That is a good thing. The vendor is...

Feb 2024
||
(0)
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Director

Loyalty

From the privacy aspect, we did not consider any other products when we were deciding on a product...

Feb 2024
||
(0)
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Director

Product

Using the FairWarning product, we are given insight into inappropriate caregiver access to charts....

Feb 2024
||
(0)
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Director

Loyalty, Product

As a technology, the FairWarning product is being eclipsed by a better class of products. I haven’t...

Feb 2024
||
(0)
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Director

Culture, Relationship

When it comes to promises, Imprivata will eventually do things, but I have had to devote way more...

Feb 2024
||
(0)
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Director

Relationship, Value

Imprivata’s implementations are clunky. We also use them for managed services, and I don't think we...

Feb 2024
||
(0)
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Director

Operations

Imprivata gave us good training that taught us how to run reports and things like that.

Feb 2024
||
(0)
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Director

Product

The FairWarning product's integration is highly flexible. Once we get the data feeds up and working,...

Feb 2024
||
(0)
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Director

Operations, Product

The FairWarning product is easy to pick up. I have trained people that we have given third-party...

Feb 2024
||
(0)
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Director

Relationship

Imprivata has proactive alerts, and if we don't have our daily audit files uploaded by a specific...

Feb 2024
||
(0)
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Director

Relationship, Product

FairWarning has some great reports. Typically, when I get those, they are all sustained. I will talk...

Feb 2024
||
(0)
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Director

Product

There are some of the things that I do not like about FairWarning's product. They have what they...

Feb 2024
||
(0)
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Director

Value

If cost were the only driver, then I would tell people to choose FairWarning because some monitoring...

Feb 2024
||
(0)
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Analyst/Coordinator

Product, Value

Imprivata Patient Privacy Intelligence has been effective for us. We have seen an increase in alerts...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

When the vendor was FairWarning, we felt like the system's performance was better and that the...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

The system isn't user friendly for people who don't have experience with it, especially if those...

Feb 2024
||
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Analyst/Coordinator

Culture, Value

In terms of charges, Imprivata is pretty fair. If something requires time or resources, they will...

Feb 2024
||
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Analyst/Coordinator

Operations

I feel like I have to follow up on things and ask the vendor for help with updating dashboards. I...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations, Product

The system gives us the ability to identify potential behaviors that need investigation, but once...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

Our team from Imprivata consists of good people who really know their stuff and are accessible....

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Value

I would like to see our overall satisfaction rating get higher in the future. A top rating would...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

With Imprivata Patient Privacy Intelligence, we detect a lot of coworker access, and that is the big...

Jan 2024
||
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Analyst/Coordinator

Culture

I don't think we are utilizing the system to its full extent, but that is probably because of more...

Jan 2024
||
(0)
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Director

Culture, Value

We get quotes from Imprivata for the new services, and we get charged because they are brand-new...

Jan 2024
||
(0)
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Director

Operations

Imprivata's product changed my life and changed what we could do. We never could have had the number...

Jan 2024
||
(0)
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Director

Relationship, Operations

I have no issues with Imprivata at all. If I need any help, my representative is there and is spot...

Jan 2024
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Director

Product

When Imprivata initiated the anomalous workflow, that helped us a lot because we weren't getting...

Jan 2024
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Analyst/Coordinator

Operations

After the acquisition, everything was totally different from the very beginning. When the vendor was...

Jan 2024
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Analyst/Coordinator

Product

All in all, Imprivata Patient Privacy Intelligence does what it is supposed to, but there are some...

Jan 2024
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Analyst/Coordinator

Product

When we have an investigation open in Imprivata Patient Privacy Intelligence, we are able to put in...

Jan 2024
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Analyst/Coordinator

Relationship

Sometimes I have to reach out to Imprivata and get someone on the phone. The last time I needed to...

Jan 2024
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Director

Culture, Value

When the vendor was still FairWarning as a standalone company, they were very effective and on top...

Jan 2024
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Director

Loyalty

The managed services piece of Imprivata Patient Privacy Intelligence is great, but there are general...

Jan 2024
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Director

Loyalty, Relationship

For the last couple of years, the product has been pretty good and has had great support. The...

Dec 2023
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Director

Operations

With all the changes, our users have more questions. FairWarning had a community with all the...

Dec 2023
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Director

Loyalty, Relationship, Value

If I had a choice, I would buy the product again. We like it as an application and with the support...

Dec 2023
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Director

Culture, Value

Imprivata is reasonable. I don't think they nickel-and-dime us for anything. And there are no hidden...

Dec 2023
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Director

Relationship

Imprivata proactively sends notifications. We also get effectiveness reports on a regular basis to...

Dec 2023
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Director

Product, Value

I would tell all my friends to use the product. Professionally, I think it is a pretty good product....

Dec 2023
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Director

Product

The product produces a tremendous number of false positives. The intelligence piece didn’t work well...

Oct 2023
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Director

Relationship

The product has frequent and extensive downtime, and the vendor never responds to tickets. We...

Oct 2023
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Director

Relationship

We had a long relationship with FairWarning before they were acquired by Imprivata. Once they were...

Oct 2023
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