Patient Privacy Intelligence
Filtered view: All
Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
The solution allows us to monitor a significant amount of data in a meaningful way. I don't think we...
Login or Create an Account to see details.
Imprivata routinely brings us relevant information on the different trends and what is going on in...
Login or Create an Account to see details.
Imprivata's system provides us with a ton of value. In our privacy program, we have grown by leaps...
Login or Create an Account to see details.
Since Imprivata's acquisition of FairWarning, it has been tough for us to maintain our relationship...
Login or Create an Account to see details.
Imprivata's acquisition of FairWarning has affected the vendor's training dramatically. Their...
Login or Create an Account to see details.
It is less expensive to pay for the product than it would be to pay for FTEs to do the same things...
Login or Create an Account to see details.
I would tell my peers that as long as they have set up their data feeds appropriately, they really...
Login or Create an Account to see details.
In the past, we tried to work out contracts for certain things. We had conversations with the...
Login or Create an Account to see details.
Imprivata's system is not great at handling when an end user has a name change. When an end user...
Login or Create an Account to see details.
I don't know whether the vendor's support staff is overseas or not, but I have difficulty with some...
Login or Create an Account to see details.
FairWarning used to be a smaller mom-and-pop shop, and then they were acquired by Imprivata. At...
Login or Create an Account to see details.
We have good data from the product. We have multiple enforced policies that are automatically run by...
Login or Create an Account to see details.
Thanks to Imprivata, we feel confident in our compliance program. Some outcomes that we have seen...
Login or Create an Account to see details.
We used to have calls with FairWarning's executive team members. They would take our concerns and...
Login or Create an Account to see details.
Sometimes, Imprivata can't keep their promises to us because of technology limitations. They do...
Login or Create an Account to see details.
If we need another enforced policy or something to monitor, the vendor will charge us. Imprivata...
Login or Create an Account to see details.
The more I know about the tool, the more capable I will be with it. Our new users just have to take...
Login or Create an Account to see details.
My organization really wants to monitor certain EMR users, but I don't think that the system can do...
Login or Create an Account to see details.
Imprivata should really look at how things were being done before they took over. FairWarning used...
Login or Create an Account to see details.
There was a shift when Imprivata took over. Before, the vendor was able to quickly resolve issues....
Login or Create an Account to see details.
Before the acquisition by Imprivata, the vendor did a good job of keeping their promises. But since...
Login or Create an Account to see details.
When we place a support ticket with the help desk with Imprivata, we very rarely get any follow-up,...
Login or Create an Account to see details.
The support within Imprivata has declined, and that makes us feel that they probably don't...
Login or Create an Account to see details.
If a peer asked me about Patient Privacy Intelligence, I would tell them to give it a shot. The...
Login or Create an Account to see details.
Over the time that Imprivata and FairWarning have been aligning, we have had some difficulties....
Login or Create an Account to see details.
Due to dramatic price increases, we will most likely look at other products that deliver much better...
Login or Create an Account to see details.
We had a little bump with the system when we originally went live with it. We thought that something...
Login or Create an Account to see details.
We have seen measurable outcomes from the system. The number of our investigations has definitely...
Login or Create an Account to see details.
The vendor has been very good to work with. They have had some turnover since their acquisition, but...
Login or Create an Account to see details.
The vendor is very responsive when we reach out to ask for help. Their support people have been very...
Login or Create an Account to see details.
I don't see the vendor charging us for every little thing. If we want additional policies or space,...
Login or Create an Account to see details.
I would give the vendor a high rating for their training when we first implemented the system, but...
Login or Create an Account to see details.
There are some things that the vendor could do better. I have a handful of requests for...
Login or Create an Account to see details.
Imprivata doesn't integrate with much of anything that we do. They are improving. They have a better...
Login or Create an Account to see details.
There was a tremendous shake-up some time ago in which the folks that we had worked with for so many...
Login or Create an Account to see details.
Somebody who is used to writing their own queries or somebody who works with SQL would not feel out...
Login or Create an Account to see details.
We don't know who our customer success manager is or whether Imprivata even still calls them that....
Login or Create an Account to see details.
I would not buy the product again because there are smaller, more agile enterprises on the market....
Login or Create an Account to see details.
We have to be trained in the product, but the product is pretty intuitive once we get into it. Once...
Login or Create an Account to see details.
The quality of the support really depends on who we work with. We have a contact person who is...
Login or Create an Account to see details.
The vendor executive involvement is good because I have spoken with a high-level executive from the...
Login or Create an Account to see details.
The vendor just went through a change where they are now starting to charge us for things that used...
Login or Create an Account to see details.
Imprivata really understands the product, and they understand healthcare. So they do a really great...
Login or Create an Account to see details.
Now that Impravata has been acquired, I have some hesitancy in terms of the product quality because...
Login or Create an Account to see details.
We are anticipating that the product will be long term, provided that we will be able to get past...
Login or Create an Account to see details.
Patient Privacy Intelligence is a very robust product. It gives us quite a few options for reporting...
Login or Create an Account to see details.
There are some things we should have received in terms of training that we did not. That is...
Login or Create an Account to see details.
I recently asked our Imprivata contact how things were going and whether they regularly received a...
Login or Create an Account to see details.
Our go-live with Imprivata was one of the best go-lives that I have ever been a part of. Our legal...
Login or Create an Account to see details.
The solution integrated with our active directory really well. It pulls information from our HR...
Login or Create an Account to see details.
Imprivata hasn't kept all their promises. It has not been a good year. They have switched our...
Login or Create an Account to see details.
There was a long time when none of us could even log into the product. There are really no upgrades...
Login or Create an Account to see details.
Imprivata is really pushing for access to put everything into the cloud, and we are nervous about...
Login or Create an Account to see details.
We are paying a lot of money for the product, and we are not getting any bang for our buck.
Login or Create an Account to see details.
We have a contact from Imprivata who is a lot better than our previous contact. They are way more...
Login or Create an Account to see details.
Imprivata finally brought in people after we were having issues, but I don't really know whether...
Login or Create an Account to see details.
We have had the product for years, and it has been pretty solid. It is a simple product. It works...
Login or Create an Account to see details.
The product could have better integration with our other vendor. We had to do some customization on...
Login or Create an Account to see details.
Moving to Imprivata's monitoring service helped us tremendously. Before that, our other vendor would...
Login or Create an Account to see details.
FairWarning's training was good. Their people were always available to train us. Imprivata has...
Login or Create an Account to see details.
The product is intuitive and easy to use. Its interface is pretty clean. The vendor could improve...
Login or Create an Account to see details.
At the beginning of implementing Imprivata’s artificial intelligence, we were learning about what...
Login or Create an Account to see details.
We recently added new fields and new data sources into Imprivata. We did a whole new EMR table. The...
Login or Create an Account to see details.
There are a few things I would like to see improvement on. For example, if have an emergency,...
Login or Create an Account to see details.
In the beginning, the Imprivata system was generating a lot of noise. And we needed to find a way to...
Login or Create an Account to see details.
We often try out new technologies with Imprivata. We are all about innovation and trying to push the...
Login or Create an Account to see details.
When we implemented artificial intelligence from Imprivata, at the beginning we had to do a lot of...
Login or Create an Account to see details.
Imprivata is focused on access management and the front end of making sure that folks who are...
Login or Create an Account to see details.
I have no complaints about the training from Imprivata. Imprivata makes a huge effort to really put...
Login or Create an Account to see details.
Imprivata is being very proactive in regard to all the models and platforms of access audits and...
Login or Create an Account to see details.
The outcomes today from Imprivata are good and bad. We are getting much better alerts that are more...
Login or Create an Account to see details.
The solution's recent upgrades can make it difficult for inexperienced users of the system to find...
Login or Create an Account to see details.
The vendor is constantly changing things and introducing new features to the product. They are...
Login or Create an Account to see details.
As the product has moved to Imprivata, the support that we have received for it has changed. Now,...
Login or Create an Account to see details.
The solution is easy to use and very self-explanatory. I love its outputs. Patient Privacy...
Login or Create an Account to see details.
I have found my representative to be very helpful. I am able to ask them questions, and they respond...
Login or Create an Account to see details.
I would have thought that the vendor would have been more proactive about offering services. When I...
Login or Create an Account to see details.
I am hopeful that the vendor will be able to meet the needs that I am looking for. As happy as I am...
Login or Create an Account to see details.
The vendor does a good job of sending emails and updating us regularly about what is coming up. They...
Login or Create an Account to see details.
We had a couple of cases that we had to escalate pretty recently. The Imprivata person who we...
Login or Create an Account to see details.
Imprivata didn't keep their promises about the solution's performance. They would release a new...
Login or Create an Account to see details.
The vendor doesn't charge us for every little thing. Their pricing is pretty fair. When we make...
Login or Create an Account to see details.
Having gone through many product implementations, I would rate Imprivata's implementation highly....
Login or Create an Account to see details.
The vendor recently added some additional features to the system so that we could pull archived data...
Login or Create an Account to see details.
There are rules and policies that Imprivata has deployed in our EMR to monitor our security, and we...
Login or Create an Account to see details.
Recently, Imprivata has been providing webinars and trainings for their customers. Those have been...
Login or Create an Account to see details.
For upgrades, Imprivata gives their customers a heads-up. But sometimes, we aren't certain whether...
Login or Create an Account to see details.
The program lacks some abilities that could make it easier to work with our other products. That...
Login or Create an Account to see details.
Imprivata understands what it takes to do integrations and facilitate new technologies. If an...
Login or Create an Account to see details.
I would like to have a greater ability to do reports on my own in the system. It is a little...
Login or Create an Account to see details.
The vendor's support people are very responsive. They get back to us in a very timely manner, and...
Login or Create an Account to see details.
The vendor's executives are very friendly, organized, and reliable. We meet with our representative...
Login or Create an Account to see details.
The product's quality has allowed us to make a case with our leadership to advocate for a higher...
Login or Create an Account to see details.
I have seen a lot of progress with the system's reporting capabilities since Imprivata took over. I...
Login or Create an Account to see details.
Imprivata is very helpful. They allow one of our executives to benchmark ideas or workflows that...
Login or Create an Account to see details.
The product is easy to use and work with. I can go in and create my own reports.
Login or Create an Account to see details.
The previous vendor owner’s customer service was excellent. I always felt like they were taking care...
Login or Create an Account to see details.
I feel very lucky to have my contact person that I can talk to and who will respond to me anytime...
Login or Create an Account to see details.
I would choose to buy the product again, but I would probably ask more questions in the beginning...
Login or Create an Account to see details.
Since Imprivata took over FairWarning, they have become a different company. I can definitely tell...
Login or Create an Account to see details.
With Imprivata coming in, we lost our primary analyst who was amazing, and the person that Imprivata...
Login or Create an Account to see details.
Imprivata has taken over, and we have started seeing invoices for things. There were things we were...
Login or Create an Account to see details.
The vendor is considering going to unlimited storage at whatever a customer’s contracted rate is,...
Login or Create an Account to see details.
The customer service is good. If we bring forward a problem, the customer service people want to...
Login or Create an Account to see details.
I would recommend the product. The functionality is really good, and I need Imprivata because I...
Login or Create an Account to see details.
We have the managed privacy portion, so we have a regular call with an analyst. The call is always...
Login or Create an Account to see details.
When we were dealing with one issue, we got up to the VP level at Imprivata, so I do think they...
Login or Create an Account to see details.
Previously, I would have highly recommended the vendor, but I have had to bring up issues and...
Login or Create an Account to see details.
Imprivata clearly didn't acquire FairWarning with the intention of shutting off the lights, but...
Login or Create an Account to see details.
I am reviewing and opening an RFP so that I can learn about what else is in the market. I have been...
Login or Create an Account to see details.
I would buy the system again. It is pretty solid and well established, and we can get it at a...
Login or Create an Account to see details.
Any organization that goes through a merger or acquisition will have attrition. There are people who...
Login or Create an Account to see details.
There are changes in the wind since the acquisition. We will stay tuned to see how things play out....
Login or Create an Account to see details.
For the first time in my experience with FairWarning, we had an impactful event that lasted several...
Login or Create an Account to see details.
Featured Report
Preferences