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Patient Privacy Intelligence Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Some hospital organizations near us used FairWarning's system, so we got some insights from them,...
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Director
We had weekly calls initially when we were implementing the system, and there was good...
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Director
I don’t know that the FairWarning system supports our interoperability goals; we aren’t using the...
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Director
Everything in the system works as promoted. The information is great. It is easy to navigate. I...
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Director
Some things in the system aren't as intuitive as I thought they would be. I had to learn where some...
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Director
The FairWarning system doesn't meet all of our needs yet because the interface with our HR system...
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Director
In 12 months, I hope that the interface will be complete and that we are using it in a more...
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Analyst/Coordinator
Imprivata's support people are very attentive. We have a dedicated team of support professionals...
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Analyst/Coordinator
It is great that Imprivata is always trying to improve the product. However, it seems like there is...
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Analyst/Coordinator
The software is very intuitive. We do not have any complaints at the moment. In terms of what...
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Analyst/Coordinator
Recently, I tried to log in and could not. There was a link for support, and when I clicked on it,...
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Analyst/Coordinator
The product does most of the investigation, and once it notices something, it forwards the...
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VP/Other Executive
In terms of executive involvement, I can call the vendor's executives with my questions. I can ask...
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VP/Other Executive
The solution's enforced policies could be more specific. There are areas where I would like to...
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VP/Other Executive
The vendor seems to be keeping up with the industry's trends. I like that they are using artificial...
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VP/Other Executive
I don't feel like the vendor nickel-and-dimes us. I wouldn't say that our contract with them is...
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VP/Other Executive
The product works the way that it is promoted to. I think that our satisfaction will go up in a year...
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VP/Other Executive
One strength of Patient Privacy Intelligence is its accuracy with alerts and the investigations that...
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Nurse
There are definitely some things I would tweak in Patient Privacy Intelligence if I could. For...
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Analyst/Coordinator
The vendor is changing the setup of the dashboard. I was really comfortable with how it was before,...
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Nurse
What the FairWarning system does exceedingly well is customize reports that we are frequenting....
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Analyst/Coordinator
Patient Privacy Intelligence has definitely helped us with our monitoring. It has cut down a lot of...
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Director
FairWarning has been rather clear, courteous, appropriate, and professional, but they have been...
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Director
We are dissatisfied and not optimistic about FairWarning's future with the acquisition. We don't see...
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Director
Unfortunately, the product is cumbersome to use. We believe that some of our other systems are...
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Director
Over the years, FairWarning has had very good ideas and has presented those ideas as things coming...
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Director
We received a call with an apology that said our hardware was coming to the end of its life and that...
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Director
The training has changed drastically. FairWarning no longer offers live training. They did away with...
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Director
FairWarning is always very good and willing to work with us with whatever we throw at them for integration....
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Director
Patient Privacy Intelligence has a consumer-friendly interface and more of a traditional SQL query....
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Director
We were already starting to look at other vendors, and we were going to give FairWarning a fair...
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Director
With FairWarning, we seemed to be left out of the loop when there was a major management change....
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Director
With Imprivata, we have had multiple success managers. We don’t want them to be cycled through. We...
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Director
We have a lot of trouble with the vendor’s ticketing system. They don’t respond to us very quickly....
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Director
When I have asked FairWarning to do something extra, they have done it. The last upgrade to the...
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Director
We can scroll vertically, but we can't scroll horizontally unless we first scroll all the way down...
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Director
The support from the vendor is good when we take advantage of it. We get out as much as we put in....
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Director
When we first implemented the system, we got a lot more activity, and that told us where we needed...
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Analyst/Coordinator
We will have FairWarning's system for the next few years to work down some of our historical...
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Analyst/Coordinator
There are pros and cons, but I am a fan of FairWarning's system. FairWarning’s support is...
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Analyst/Coordinator
We really love that FairWarning has the ability to do what we call nosey-neighbor auditing. They do...
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Analyst/Coordinator
FairWarning is super hands on and also super helpful. Anytime we need anything, they are willing to...
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Analyst/Coordinator
FairWarning is getting more into AI. The system learns our behaviors and what alerts we are clearing...
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Director
FairWarning is very active and proactive in fulfilling commitments, fulfilling promises, and trying...
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Director
To the best of my knowledge, the vendor does not nickel-and-dime. The vendor goes above and beyond...
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Director
From a user end, there is a little bit of clunkiness that I would like to see smoothed out, but that...
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Director
FairWarning has its community users’ network, and there are opportunities out there for more generic...
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Director
The algorithms and the background analytics that the vendor does are great. FairWarning really...
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Analyst/Coordinator
I think that FairWarning’s system is very positively received here. Prior to moving to FairWarning’s...
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Analyst/Coordinator
Probably the biggest plus of FairWarning has just been the day-to-day support that we get from the...
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Analyst/Coordinator
FairWarning’s solution gives us all the data we could possibly use. And we certainly have found some...
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Analyst/Coordinator
FairWarning is seamless when it comes to implementation services. The implementation was very easy....
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Director
It is hard for me to say whether the issue is with FairWarning or with us, but we have always wanted...
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Analyst/Coordinator
The FairWarning system was great, and it integrated with all of our applications.
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Analyst/Coordinator
The system is stable as far as the historical piece goes. I have never had any issues with it. With...
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Manager
FairWarning is aware that some of their customers are unable to attend their webinars that go over...
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Manager
FairWarning has done everything that they promised to do. We have had issues that were not caused by...
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Manager
FairWarning has changed their navigation layout multiple times, but they still allow us to revert to...
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Manager
The solution is self-explanatory even for users who aren't computer-savvy people. The documentation...
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Manager
FairWarning has created something where users from all over the country can sign up and talk about...
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Manager
FairWarning's current CEO will send out generalized overviews of what is happening with the...
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Manager
We will definitely continue to use Patient Privacy Intelligence. We would buy it again because...
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Manager
When I am not happy with something that FairWarning is doing, I reach out to them and receive an...
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Manager
I have never received a bill from FairWarning that charged us for anything extra that the vendor had...
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Manager
Our implementation went really well. FairWarning was able to work with us to create a script in SQL....
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VP/Other Executive
We have a designated privacy analyst from FairWarning who is contracted to handle our account. This...
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VP/Other Executive
The reports and the way they are read in the system are very clunky. The product is geared toward...
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VP/Other Executive
One of our biggest issues with FairWarning is their customer engagement. We have been with them for...
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Director
FairWarning does our upgrades. They complete their testing, so by the time we come in, we don't have...
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Director
FairWarning goes above and beyond. I thought that maybe things would change after we became more of...
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Director
The responsiveness from all levels at FairWarning has been amazing. Everyone that we come in contact...
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Director
During COVID-19, FairWarning has frequently asked us about what they can do to help. They know that...
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CIO
FairWarning's system integrates well with our enterprise system. We use the solution as our platform...
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CIO
I don't know who my FairWarning account representative is. That isn't necessarily a bad thing. I...
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Director
Plenty of training is offered, but we underestimated the resources that were out there. The more we...
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Director
Our only concern is that FairWarning was recently acquired. We hope that they continue to provide...
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Analyst/Coordinator
I love FairWarning, but they were not providing very good service, and the system just wasn’t...
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Analyst/Coordinator
The vendor didn't keep all of their promises with their reports and other things. They continually...
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Analyst/Coordinator
FairWarning went to monthly updates, and they were putting patches in every month. The vendor would...
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Analyst/Coordinator
Our EMR was sending information to Patient Privacy Intelligence, but it was too much information for...
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Analyst/Coordinator
If we wanted to write a report and make it easy to review, FairWarning helped us with it, and they...
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Manager
We did some market research when looking for a product, and FairWarning's product rose to the top....
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Manager
Patient Privacy Intelligence is just what we needed. We are very much into metrics, measuring, and...
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Manager
We did have a couple of starts and stops with FairWarning’s networks. Somehow the system would drop,...
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Director
Overall, Patient Privacy Intelligence is a useful tool. Like with any tool or product, there are...
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Director
FairWarning provides us with a regular report based on certain criteria. They scrub the data and...
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Director
I don't know what other vendors might currently have in the market that would be comparable to...
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Director
The services that FairWarning provides have actually been really good. We don't use the...
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Director
FairWarning is always offering trainings whether we use them or not. We usually just send out...
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Director
The only barrier to our integration goals is when there are increased costs for integrating new...
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Director
The product quality is not perfect. It is not going to catch everything. The product is only as good...
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Director
I would rate the system a little lower for ease of use just because navigating the software does...
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Director
FairWarning makes regular updates to the product, including recently with COVID-19. They have...
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Director
FairWarning’s phone and web support is always really quick to respond and is really helpful. Unless...
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Director
We have identified several hundred potential breaches in access every year because of the...
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Director
We use the vendor's managed privacy services. That essentially means FairWarning is more hands on...
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Director
FairWarning does a really good job of actively monitoring user access. The customer service is...
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Director
We have a team that works directly with the application, and that team is quick to sort out when the...
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Director
FairWarning couldn't provide the analytics that we were looking for. We weren't really happy with...
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Director
One of the best things about FairWarning is their level of customer service. They are very...
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Director
The FairWarning system could move faster. It is kind of slow, and that has always been my biggest...
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Director
I do not use Managed Privacy Services from FairWarning. I have had interaction with FairWarning...
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Director
We have had huge challenges with ingesting data from our EMR into FairWarning's system. We have been...
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Director
In the past, we sent a test file to FairWarning to do quality assurance. That is something we hope...
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Director
I have more data going into FairWarning's system. The intelligent filtering was very limited before....
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Director
The biggest outcome we have seen since using FairWarning is an increased awareness in staff members...
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VP/Other Executive
I can't think of any big areas where FairWarning could improve. When we have suggestions or...
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VP/Other Executive
Everything has been going really well with FairWarning. This system has helped us out tremendously....
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VP/Other Executive
This system was the right choice for us. The solution has been really helpful when we have lost...
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VP/Other Executive
We haven't had any problems getting data from our EHR to FairWarning. When we were bringing a PACS...
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VP/Other Executive
My organization went with this system because we liked its flexibility and usability. We needed a...
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VP/Other Executive
This system has tremendously reduced the number of false positives that we receive at our...
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VP/Other Executive
FairWarning keeps their promises. Their products are expensive. But the vendor doesn't...
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VP/Other Executive
The only thing that FairWarning could improve on is their solution's integration with our other...
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VP/Other Executive
We haven't had any issues with FairWarning's managed services. We pay for more licenses than we use...
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VP/Other Executive
One of FairWarning's leaders has checked in with us to make sure that we are satisfied. FairWarning...
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VP/Other Executive
Patient Privacy Intelligence allows us to track results. Our time with the product has been a little...
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VP/Other Executive
We purchased Patient Privacy Intelligence because we didn't have the resources to review our audit...
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VP/Other Executive
We have thousands of employees who have access to our EMR. We aren't able to track them all. Patient...
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VP/Other Executive
Whenever we have a question, FairWarning answers it very quickly. The vendor is responsive. They...
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VP/Other Executive
I really like Patient Privacy Intelligence. This solution has helped our compliance department a...
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VP/Other Executive
Patient Privacy Intelligence has everything that I need to report a breach. FairWarning has included...
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VP/Other Executive
FairWarning worked with us to customize this solution. This customization has given us the ability...
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VP/Other Executive
There is one thing about the system that bugs me. When I am looking at all of my investigations on...
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VP/Other Executive
I am really happy with FairWarning's Managed Privacy Services. It is like we have another compliance...
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VP/Other Executive
This solution works really well with Epic, but not with MEDITECH. Our compliance officer who works...
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VP/Other Executive
FairWarning is very transparent, accommodating, and easy to work with. My organization looks very...
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VP/Other Executive
I really like FairWarning's dashboards, though I want more alerts and reports. I don't actually want...
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Director
The vendor has definitely avoided charging for every little thing. They have done things for us, and...
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Director
The upgrades are relatively seamless to us. They are done during our downtime hours, and then the...
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Director
We have had follow-up with some folks that did the training. I don't know whether the training is...
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Director
I would give the vendor a little bit lower rating on their ability to support our integration goals...
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CIO
FairWarning has a good product. We are using six of the rules right now, and that is meeting our...
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Director
Before, we had a need for new monitoring for drug aversion. When we took a look at Patient Privacy...
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Director
The solution drives tangible outcomes if we act upon all of the investigations. Some investigations...
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CISO
FairWarning isn’t doing a bad job, but they aren’t doing great either. They aren’t doing behavior...
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CISO
I don’t know about the upgrades. There have been some downtime notices, so I guess the vendor is...
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CISO
The system is always working. We are cloud based, the vendor is good at giving proactive service to...
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CISO
I would rate the level of executive involvement pretty low, especially now that one of our key...
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Analyst/Coordinator
I don’t like FairWarning's solution at all. I don’t think it is a good system. If it were up to me,...
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Analyst/Coordinator
We have had several different account managers. It is like there has been a revolving door with...
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Analyst/Coordinator
FairWarning is very good at sales pitching and calling us when they have new updates, but they do a...
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Analyst/Coordinator
I know we have had some problems with upgrades. Our IT department has to work with FairWarning...
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Analyst/Coordinator
I think we had one session of training, and then I had to figure out how to use the system by...
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Analyst/Coordinator
Luckily, because of COVID-19, I haven’t dealt with a FairWarning case since before the pandemic got...
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CISO
FairWarning was unreasonably nickel-and-diming us. When we joined FairWarning, we intended to...
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CISO
FairWarning would occasionally call us and say that they had missed a couple of files a few weeks...
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Director
FairWarning is very involved. We get a lot of communication from them, but it isn't too much. The...
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Director
We had an issue where we couldn't integrate the product with one of our EMRs, but that issue was...
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Director
We are paying for part of a service that we aren't really using, and we can't remove it. FairWarning...
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Director
When we migrated to the cloud with FairWarning, the process was super smooth. At the end, I barely...
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Director
The FairWarning system is absolutely part of our long-term plans. I would buy the solution again....
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Director
The updates are really seamless. We don't really notice them. Every once in a while, we can't get...
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Director
The one gap in the product is with vendors, affiliates, and contracts. We don't have the information...
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Analyst/Coordinator
The vendor does a nice job on the privacy side of things. FairWarning has a good, strong community....
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Analyst/Coordinator
We have never met FairWarning's executives. I just found out that FairWarning has somebody new that...
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Analyst/Coordinator
With the managed services and the amount of effort and time that we put in with FairWarning, I...
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Analyst/Coordinator
I can't see any shadows or clouds coming in that would stop us from being satisfied with the vendor....
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Analyst/Coordinator
FairWarning's customer service has always been exemplary. We have looked to FairWarning for help in...
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Analyst/Coordinator
A lot of the training had to do with figuring out general reports and governance reports. Those are...
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Analyst/Coordinator
I find the functionality for incidence management really easy to use. We can just follow the...
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Analyst/Coordinator
The system doesn't alert us when somebody is consistently looking through different patient...
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Analyst/Coordinator
We are working with the vendor to see what kind of reports they can generate out of our enterprise...
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Manager
I wouldn't say that FairWarning keeps all their promises. There are a couple of things that we were...
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Manager
We had to do a lot of one-on-one training with the vendor because the training videos weren't very...
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Manager
Once we got the hang of the product, it was alright. There was a steep learning curve for some...
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Manager
The vendor assigned us a team to work with us. We got to know those people very well, and they got...
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Manager
One thing we truly needed to monitor was not something that the system was able to do, so I actually...
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Director
The tool seems fine. Like every IT tool, Patient Privacy Intelligence is contingent upon good data,...
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Director
The vendor created an intuitive product. The interfaces are pretty navigable. For somebody who uses...
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Director
The vendor is doing as well as they can with the data that we are giving them. The number of feeds...
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CISO
When we were going live with the vendor and were ready to implement the solution, the vendor was...
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CISO
FairWarning has not only met but exceeded my expectations. We work extremely closely with the...
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CISO
We worked for many years to procure a vendor that could do our patient privacy monitoring, and we...
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CISO
FairWarning is extremely responsive. All of their different teams have been responsive across the...
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CISO
FairWarning doesn't charge us for every little thing. The biggest struggle that we have had is with...
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CISO
FairWarning proactively reaches out, and they reach out often. The executives are frequently in...
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CISO
I don't see my satisfaction changing over the next 12 months. FairWarning would have to go through a...
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CISO
Staff members proactively call us when they are going into a family member’s record because the...
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CISO
The vendor implemented different technical solutions that changed the outcomes because they got to...
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Analyst/Coordinator
We have come a long way with FairWarning since we started using them. The system is working properly...
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Analyst/Coordinator
FairWarning’s customer service and help desk are very helpful. The vendor upgrades the system every...
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Analyst/Coordinator
With FairWarning, organizations need to have somebody internally who will be on top of everything. I...
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Analyst/Coordinator
We don’t feel nickel-and-dimed by FairWarning; everything is itemized. There aren’t any hidden fees;...
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Analyst/Coordinator
The product is good. It is easy to get around other than the fact that there are a few workarounds....
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Director
Until now, the vendor's executive involvement has been something that I would rate high, but I don't...
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Director
I am not paying the bill, but I would rate the value of what we are paying for high.
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Director
The vendor does a great job in their management services. On our end, we are required to keep up...
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Analyst/Coordinator
FairWarning is definitely supporting us through the COVID-19 crisis. They are always there. They are...
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Analyst/Coordinator
Right now, FairWarning is part of our long-term plans. But I don't participate in that decision. I...
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Analyst/Coordinator
Since I have been with the team, all of our upgrades have been smooth. I haven't experienced any...
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Analyst/Coordinator
So far, the product has worked as promoted. We don't use a few lists because they would take some...
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Director
The vendor has been able to work around some things for us. Another software vendor made a process...
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Director
There were some hiccups with the COVID-19 monitoring functionality that FairWarning came out with....
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Director
The overall product quality is pretty good but not perfect. The upgrades are fine. After an upgrade,...
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Director
The ease of use is good. The platform itself is intuitive and user friendly. The reporting is what I...
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Director
The product functionality has exceeded our goals and has helped us track and trend instances. It has...
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Director
I would rate FairWarning's support during COVID-19 very high. I have been extremely satisfied with...
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Director
FairWarning is very good about training clients. Their monthly best-practice webinars definitely...
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Director
With interoperability, we have more visibility into the data being transmitted through our...
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Director
FairWarning develops new technology that they expect will meet our needs, but that doesn't...
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Director
The support people are very prompt, and the agents know how to help troubleshoot our needs. We have...
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Director
The executive involvement has actually been very helpful. The CEO reaches out or sends out...
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Director
There is always room for improvement, but I am very satisfied with the product. I forecast that my...
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Director
The vendor has been very good and responsive during the COVID-19 crisis.
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Director
The product has been quality and effective. The product works the way the vendor said it was going to....
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Director
I can’t see my satisfaction changing in the next year. If I had only one product, didn’t pay for...
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Director
I really like how responsive the vendor is. If we reach out, they get right back to us. That is one...
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Director
The vendor charges for certification training, and I disagree with that. In the grand scheme of...
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Director
The product is better only because I pay for it to be better, like I do with everything else in...
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Analyst/Coordinator
FairWarning's product isn't user friendly at all. We get a lot of false positives. We have to do...
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Analyst/Coordinator
The staff members from FairWarning are very friendly and are always helpful. They always try to...
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Analyst/Coordinator
FairWarning needs to provide more training to the community. The training is very expensive, and we...
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Manager
FairWarning's managed services and implementation management services are direct and specifically...
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Manager
The implementation managers and support people got to know us personally and would reach out with...
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Manager
FairWarning keeps their promises. During the implementation, we definitely had due dates and...
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Manager
The vendor avoided charging us for every little thing, but that is just the way our contract is...
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Manager
We used the vendor’s training straight out of the box and imported it into our environment....
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Manager
We haven’t had any problems with the product quality or upgrades. The product meets our needs...
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Manager
One of the reasons our compliance people don’t use the product is that they aren’t technical, and...
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Manager
The vendor usually brings ideas to us, and they make sense. The vendor is proactive. They actually...
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Manager
The vendor’s executive involvement has changed recently; there is now less executive involvement....
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Manager
Our personal relationship is so strong because the vendor really has to understand the needs of the...
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