Imprivata Patient Privacy Intelligence Commentary
Filtered view: All
Subject Expert
Jaren Day
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
Usually, the system reviews alerts, and it has some machine learning and intelligent filters that...
Login or Create an Account to see details.
Relationship
When I started with Imprivata, they were still Clearwater, and I had an account manager that I...
Login or Create an Account to see details.
Relationship, Operations, Product
Nothing is wrong with change, but the vendor had a recent version change. It might have been a year...
Login or Create an Account to see details.
Operations, Product
When there is an update, the firm will send out a little YouTube video that we can view, but I don't...
Login or Create an Account to see details.
Value
I don't know what it was, but when we looked at renewing everything recently, everything had a...
Login or Create an Account to see details.
Relationship
The vendor doesn’t really promise me anything, but if anything is wrong, they will do what they can...
Login or Create an Account to see details.
Relationship
What I would tell a peer or friend before purchasing this service is that I would definitely look at...
Login or Create an Account to see details.
Culture, Loyalty
There has been talk of other options to look into, but we have not decided on anything yet. I don't...
Login or Create an Account to see details.
Product
For snooping, we have one set for household snooping and coworker snooping. The solution is good at...
Login or Create an Account to see details.
Relationship
I speak to our account representative from Imprivata often. We have regularly scheduled meetings, so...
Login or Create an Account to see details.
Relationship
I am satisfied with Imprivata Patient Privacy Intelligence. It is a great product, but I don't see...
Login or Create an Account to see details.
Operations
When Imprivata was training me, that training was overwhelming and very short. Imprivata could make...
Login or Create an Account to see details.
Product
The system has been great. We can see when someone is in a chart for two seconds because the system...
Login or Create an Account to see details.
Relationship, Product
If a parent works at our organization, and they are snooping in their child's chart when the child...
Login or Create an Account to see details.
Loyalty, Product
Imprivata Patient Privacy Intelligence catches a lot of things that shouldn't be happening. For...
Login or Create an Account to see details.
Product
We have what we call enforced policies. We use Imprivata Patient Privacy Intelligence for coworker...
Login or Create an Account to see details.
Relationship, Operations, Product
Imprivata does a good job of keeping us upgraded. We don't miss upgrades, and we work very...
Login or Create an Account to see details.
Product
We have done some significant identification of people who are in charts that they should not be in....
Login or Create an Account to see details.
Operations
The upgrades for Imprivata Patient Privacy Intelligence are all done remotely, and they always...
Login or Create an Account to see details.
Relationship
Imprivata's support could have quicker communication channels. There are times when we will email a...
Login or Create an Account to see details.
Operations, Product
With Imprivata Patient Privacy Intelligence, users need to get the system set up properly so that...
Login or Create an Account to see details.
Loyalty, Product
In using Imprivata Patient Privacy Intelligence, we have seen a lot of data. We can use the system...
Login or Create an Account to see details.
Product
Because of the expansion of coverage over the past year, it has been difficult to get a handle on...
Login or Create an Account to see details.
Product
There are instances where there may be situations with data where a certain extract ends up getting...
Login or Create an Account to see details.
Product
With this product, we have a better handle on what is going on in the network and what behaviors are...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor has been better than they were, so they have been pretty decent in the last year. As we...
Login or Create an Account to see details.
Relationship
Longer-term issues are irritating, but the vendor is very helpful. The vendor gets people wrapped in...
Login or Create an Account to see details.
Relationship
The old program manager we worked with was quite savvy and wonderful. The person who replaced them...
Login or Create an Account to see details.
Product
With the different policies, like enforced policies that are applied, we have had the anomalous...
Login or Create an Account to see details.
Product
There are times when we send over a ton of data, and the vendor should be able to make certain...
Login or Create an Account to see details.
Product, Value
The risk analysis part of the product doesn't work very well. That is why we use another software...
Login or Create an Account to see details.
Product
The auditing and algorithms in the product are pretty good. There are a few idiosyncrasies with...
Login or Create an Account to see details.
Relationship
We are supposed to have a collaborative relationship with the vendor, but they are not giving us the...
Login or Create an Account to see details.
Culture, Value
Imprivata's people who have been overseeing our project and our monitoring keep changing. We have...
Login or Create an Account to see details.
Product, Value
One outcome with the product has been that we have seen our alerts. We are trying to be proactive in...
Login or Create an Account to see details.
Relationship, Product
We put everything in Imprivata Patient Privacy Intelligence, and it can accommodate everything. We...
Login or Create an Account to see details.
Relationship, Product
It would be good to have a little more responsiveness regarding ad hoc reports or a way to request...
Login or Create an Account to see details.
Product
Imprivata's system is useful for privacy monitoring. The team is nice.
Login or Create an Account to see details.
Product
With Imprivata's system, we have been identifying more breaches. The solution is good at monitoring...
Login or Create an Account to see details.
Relationship
I love Imprivata. I don't have anything negative to say about them because I have had an amazing...
Login or Create an Account to see details.
Operations
The person we worked with on our recent implementation for the system was amazing. Their...
Login or Create an Account to see details.
Culture, Relationship
When someone from KLAS Research showed me statistics, Imprivata was lower than I expected. That...
Login or Create an Account to see details.
Product, Value
The system's anomalous workflow has helped us because it has identified external users as well as...
Login or Create an Account to see details.
Value
I wouldn't say that Imprivata charges for every little thing because their charges are always...
Login or Create an Account to see details.
Operations
Imprivata's initial training was good, but it was a long time ago. I get the training for updates...
Login or Create an Account to see details.
Operations, Product
I would rate the system's ease of use as being slightly under the top of the scale. I don't know...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
Imprivata has delivered everything that we have ever needed. A couple of years ago, we went live...
Login or Create an Account to see details.
Loyalty
We would do a serious review before buying Imprivata Patient Privacy Intelligence again. We were an...
Login or Create an Account to see details.
Relationship, Product
With Imprivata Patient Privacy Intelligence, we have found significant inappropriate activity and...
Login or Create an Account to see details.
Product
Imprivata Patient Privacy Intelligence identifies most types of snooping, but it is qualified in the...
Login or Create an Account to see details.
Relationship, Operations, Product
We just did Imprivata’s cloud migration, and there were some fits and starts with that. They have...
Login or Create an Account to see details.
Culture, Loyalty, Relationship, Value
We were an early customer of FairWarning Technologies, and I honestly think they have been sold or...
Login or Create an Account to see details.
Culture
I have not had a lot of involvement with the badge tap piece in the solution. That was something...
Login or Create an Account to see details.
Loyalty, Product
Imprivata Patient Privacy Intelligence does a really good job of identifying co-worker snooping,...
Login or Create an Account to see details.
Relationship, Operations, Product
Imprivata's ad hoc reporting can be difficult to use. Unless someone has gone through some training...
Login or Create an Account to see details.
Relationship, Product
Our audit logs are fed into Imprivata Patient Privacy Intelligence regularly, and then the Imprivata...
Login or Create an Account to see details.
Loyalty, Value
One of the outcomes we have seen from using the product has been better visibility into some of the...
Login or Create an Account to see details.
Relationship
Our experiences with Imprivata have been relatively positive with no major concerns. Imprivata is...
Login or Create an Account to see details.
Relationship, Operations
The vendor is pretty responsive to training and support requests. Based on what I have observed, I...
Login or Create an Account to see details.
Product
There is one area in the product that I feel could be reengineered for a bit of clarity when it...
Login or Create an Account to see details.
Operations, Product
From a general workflow perspective, the system is pretty easy to use once we receive training and...
Login or Create an Account to see details.
Loyalty
I have recommended Imprivata before. In the next year, we are going to see a lot of activity with...
Login or Create an Account to see details.
Relationship
The vendor's support is pretty strong. Support is probably one of their strongest areas. When we...
Login or Create an Account to see details.
Culture, Value
With Imprivata, the costs are up front. Imprivata avoids charging for every little thing because our...
Login or Create an Account to see details.
Product
Whenever the AI component in the system processes all of the accesses and determines that something...
Login or Create an Account to see details.
Product
Both our EMR and ERP systems interface with Imprivata's product, whether a report or data is...
Login or Create an Account to see details.
Product
There are some systems that feed on the data that the system houses. For instance, when we are...
Login or Create an Account to see details.
Relationship
The vendor's team is pretty proactive. If there is leave or a staffing shortage or anything that...
Login or Create an Account to see details.
Loyalty, Relationship
In terms of innovation, Imprivata has come out with a few things here and there, but I think there...
Login or Create an Account to see details.
Product
Imprivata is leveraging AI in some ways that have been beneficial to us. In some respects, that...
Login or Create an Account to see details.
Relationship
The product does a really good job of monitoring snooping. Compared to some organizations, we have...
Login or Create an Account to see details.
Product, Value
We have better outcomes than with our previous system. Our patient privacy program is stronger now.
Login or Create an Account to see details.
Product
The solution is good at monitoring all of the types of snooping; we monitor all of the categories...
Login or Create an Account to see details.
Value
Knowing what we have paid for other products that were very similar in price that were complete...
Login or Create an Account to see details.
Loyalty
I personally would say the product is in our long-term plans. Management always has different ideas,...
Login or Create an Account to see details.
Product
The solution is one of my favorite applications. We benefit from exactly what the application does....
Login or Create an Account to see details.
Loyalty, Product
The one thing we do like about the application over other vendors' tools is that we have been able...
Login or Create an Account to see details.
Product
It doesn't matter what application we use, whether it be from Imprivata or one of their competitors....
Login or Create an Account to see details.
Product
The solution has other alerts for inappropriate actions besides accessing and viewing information...
Login or Create an Account to see details.
Culture, Relationship
With any support company, there is always a lot of follow-up and things like that. But Imprivata,...
Login or Create an Account to see details.
Operations
For training, the vendor is very good and hands-on, and they actually do host additional trainings...
Login or Create an Account to see details.
Operations
The vendor does a good job with upgrades, but sometimes things break for whatever reason, and...
Login or Create an Account to see details.
Operations, Product
After the users have been trained, they need little reminders. But for the most part, the product is...
Login or Create an Account to see details.
Relationship
We don't talk to the vendor's C-suite or anything like that. But they have a senior technical team...
Login or Create an Account to see details.
Relationship, Operations
I don't really have any real issues related to Imprivata’s customer service. The vendor is very...
Login or Create an Account to see details.
Product
Having a way in Imprivata Patient Privacy Intelligence to identify when somebody external is...
Login or Create an Account to see details.
Loyalty
We switched EMRs, and we were able to get more detailed reports in our old EMR. The reports told us...
Login or Create an Account to see details.
Product
In Imprivata Patient Privacy Intelligence, there is a guarantor report, a same-name report, and an...
Login or Create an Account to see details.
Product
We can't take a screenshot and paste it into the forms that the vendor has for privacy complaints,...
Login or Create an Account to see details.
Product
Imprivata has stayed ahead of development in the patient privacy monitoring market. They come up...
Login or Create an Account to see details.
Relationship
Since Imprivata bought FairWarning, their leaders haven't been very active. I haven't talked to an...
Login or Create an Account to see details.
Operations
We have been training our compliance team on the system, and they seem to be doing very well with...
Login or Create an Account to see details.
Culture, Value
For the nickel-and-diming part, Imprivata actually went above and beyond. We took longer than we had...
Login or Create an Account to see details.
Culture, Relationship
The quality of Imprivata Patient Privacy Intelligence is great, and there have been times when we...
Login or Create an Account to see details.
Operations
Imprivata does a very thorough training system on the front side; they give us access to all their...
Login or Create an Account to see details.
Relationship, Operations
Imprivata has very good project management resources, follow-up, and consistent meetings. They...
Login or Create an Account to see details.
Culture, Loyalty
We have had absolutely no issues whatsoever with Imprivata’s sales process and upgrade discussions....
Login or Create an Account to see details.
Value
By using Imprivata Patient Privacy Intelligence, we have improved privacy. Our privacy department...
Login or Create an Account to see details.
Product, Value
Imprivata Patient Privacy Intelligence has greatly enhanced the capability of our compliance officer...
Login or Create an Account to see details.
Culture, Loyalty
When our contract was up for Imprivata Patient Privacy Intelligence, we decided not to renew it. We...
Login or Create an Account to see details.
Relationship
We were assigned a new analyst recently, and they are phenomenal. That has very much improved my...
Login or Create an Account to see details.
Product
Using Imprivata, I have seen a steady flow of investigations that need to be reviewed and a high...
Login or Create an Account to see details.
Product
Imprivata is not putting a lot of money into developing better functionality for hospitals using a...
Login or Create an Account to see details.
Relationship, Operations
Imprivata has been absolutely wonderful. I like the regularly scheduled reports. I can reach out to...
Login or Create an Account to see details.
Relationship, Value
Imprivata Patient Privacy Intelligence is paid for out of a different area's budget, so Imprivata...
Login or Create an Account to see details.
Loyalty, Product, Value
The biggest outcome is people know they are being monitored for the most part. They cease doing...
Login or Create an Account to see details.
Product
Imprivata Patient Privacy Intelligence is good at monitoring all snooping because we monitor all...
Login or Create an Account to see details.
Relationship, Operations
We have regular meetings with Imprivata. When we pull in a new application, we have regular meetings...
Login or Create an Account to see details.
Loyalty, Product
We wish the system would, based on statistical feedback, show how our substantiated snooping numbers...
Login or Create an Account to see details.
Product
It is not a HIPAA thing, but we do self-access monitoring and self-modification monitoring with...
Login or Create an Account to see details.
Loyalty, Value
Knowing the product for what it is, I would buy Imprivata Patient Privacy Intelligence again, but if...
Login or Create an Account to see details.
Loyalty, Relationship
Our dashboard will give us notice when some of the feeds either are not acting right or don't bring...
Login or Create an Account to see details.
Loyalty, Product
Truthfully, I haven't seen any huge differences in the way the system processes things since...
Login or Create an Account to see details.
Loyalty, Relationship
When we have worked through some false positives that we have identified in Imprivata Patient...
Login or Create an Account to see details.
Culture, Relationship, Value
When Imprivata acquires new pieces and perfects how something functions, they do not hesitate to...
Login or Create an Account to see details.
Loyalty, Product
We are working on pulling in another EMR to Imprivata Patient Privacy Intelligence, and that has,...
Login or Create an Account to see details.
Operations, Product
It does take some time to get used to where to find things and how the reports are set up in...
Login or Create an Account to see details.
Relationship, Operations
We use Imprivata Patient Privacy Intelligence strictly for privacy monitoring, and we have a pretty...
Login or Create an Account to see details.
Culture, Value
I have to pay for extra storage with Imprivata. The extra storage bothers me. I guess I should be...
Login or Create an Account to see details.
Product, Value
One outcome we have seen from the solution has been that we have cut down on employees going into...
Login or Create an Account to see details.
Product
One of the policies we have enforced with Imprivata Patient Privacy Intelligence has been...
Login or Create an Account to see details.
Relationship, Operations
I feel like our privacy analyst from Imprivata is always letting me know what is going on. We have...
Login or Create an Account to see details.
Featured Report
Preferences