Imprivata Patient Privacy Intelligence Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
Imprivata does a good job of keeping us upgraded. We don't miss upgrades, and we work very...
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Product
We have done some significant identification of people who are in charts that they should not be in....
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Operations
The upgrades for Imprivata Patient Privacy Intelligence are all done remotely, and they always...
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Relationship
Imprivata's support could have quicker communication channels. There are times when we will email a...
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Operations, Product
With Imprivata Patient Privacy Intelligence, users need to get the system set up properly so that...
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Loyalty, Product
In using Imprivata Patient Privacy Intelligence, we have seen a lot of data. We can use the system...
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Product
Because of the expansion of coverage over the past year, it has been difficult to get a handle on...
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Product
There are instances where there may be situations with data where a certain extract ends up getting...
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Product
With this product, we have a better handle on what is going on in the network and what behaviors are...
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Loyalty, Relationship
The vendor has been better than they were, so they have been pretty decent in the last year. As we...
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Relationship
Longer-term issues are irritating, but the vendor is very helpful. The vendor gets people wrapped in...
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Relationship
The old program manager we worked with was quite savvy and wonderful. The person who replaced them...
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Product
With the different policies, like enforced policies that are applied, we have had the anomalous...
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Product
There are times when we send over a ton of data, and the vendor should be able to make certain...
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Product, Value
The risk analysis part of the product doesn't work very well. That is why we use another software...
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Product
The auditing and algorithms in the product are pretty good. There are a few idiosyncrasies with...
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Relationship
We are supposed to have a collaborative relationship with the vendor, but they are not giving us the...
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Culture, Value
Imprivata's people who have been overseeing our project and our monitoring keep changing. We have...
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Product, Value
One outcome with the product has been that we have seen our alerts. We are trying to be proactive in...
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Relationship, Product
We put everything in Imprivata Patient Privacy Intelligence, and it can accommodate everything. We...
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Relationship, Product
It would be good to have a little more responsiveness regarding ad hoc reports or a way to request...
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Product
Imprivata's system is useful for privacy monitoring. The team is nice.
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Product
With Imprivata's system, we have been identifying more breaches. The solution is good at monitoring...
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Relationship
I love Imprivata. I don't have anything negative to say about them because I have had an amazing...
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Operations
The person we worked with on our recent implementation for the system was amazing. Their...
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Culture, Relationship
When someone from KLAS Research showed me statistics, Imprivata was lower than I expected. That...
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Product, Value
The system's anomalous workflow has helped us because it has identified external users as well as...
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Value
I wouldn't say that Imprivata charges for every little thing because their charges are always...
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Operations
Imprivata's initial training was good, but it was a long time ago. I get the training for updates...
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Operations, Product
I would rate the system's ease of use as being slightly under the top of the scale. I don't know...
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Culture, Loyalty, Relationship
Imprivata has delivered everything that we have ever needed. A couple of years ago, we went live...
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Loyalty
We would do a serious review before buying Imprivata Patient Privacy Intelligence again. We were an...
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Relationship, Product
With Imprivata Patient Privacy Intelligence, we have found significant inappropriate activity and...
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Product
Imprivata Patient Privacy Intelligence identifies most types of snooping, but it is qualified in the...
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Relationship, Operations, Product
We just did Imprivata’s cloud migration, and there were some fits and starts with that. They have...
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Culture, Loyalty, Relationship, Value
We were an early customer of FairWarning Technologies, and I honestly think they have been sold or...
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Culture
I have not had a lot of involvement with the badge tap piece in the solution. That was something...
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Loyalty, Product
Imprivata Patient Privacy Intelligence does a really good job of identifying co-worker snooping,...
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Relationship, Operations, Product
Imprivata's ad hoc reporting can be difficult to use. Unless someone has gone through some training...
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Relationship, Product
Our audit logs are fed into Imprivata Patient Privacy Intelligence regularly, and then the Imprivata...
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Loyalty, Value
One of the outcomes we have seen from using the product has been better visibility into some of the...
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Relationship
Our experiences with Imprivata have been relatively positive with no major concerns. Imprivata is...
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Relationship, Operations
The vendor is pretty responsive to training and support requests. Based on what I have observed, I...
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Product
There is one area in the product that I feel could be reengineered for a bit of clarity when it...
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Operations, Product
From a general workflow perspective, the system is pretty easy to use once we receive training and...
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Loyalty
I have recommended Imprivata before. In the next year, we are going to see a lot of activity with...
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Relationship
The vendor's support is pretty strong. Support is probably one of their strongest areas. When we...
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Culture, Value
With Imprivata, the costs are up front. Imprivata avoids charging for every little thing because our...
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Product
Whenever the AI component in the system processes all of the accesses and determines that something...
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Product
Both our EMR and ERP systems interface with Imprivata's product, whether a report or data is...
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Product
There are some systems that feed on the data that the system houses. For instance, when we are...
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Relationship
The vendor's team is pretty proactive. If there is leave or a staffing shortage or anything that...
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Loyalty, Relationship
In terms of innovation, Imprivata has come out with a few things here and there, but I think there...
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Product
Imprivata is leveraging AI in some ways that have been beneficial to us. In some respects, that...
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Relationship
The product does a really good job of monitoring snooping. Compared to some organizations, we have...
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Product, Value
We have better outcomes than with our previous system. Our patient privacy program is stronger now.
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Product
The solution is good at monitoring all of the types of snooping; we monitor all of the categories...
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Value
Knowing what we have paid for other products that were very similar in price that were complete...
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Loyalty
I personally would say the product is in our long-term plans. Management always has different ideas,...
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Product
The solution is one of my favorite applications. We benefit from exactly what the application does....
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Loyalty, Product
The one thing we do like about the application over other vendors' tools is that we have been able...
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Product
It doesn't matter what application we use, whether it be from Imprivata or one of their competitors....
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Product
The solution has other alerts for inappropriate actions besides accessing and viewing information...
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Culture, Relationship
With any support company, there is always a lot of follow-up and things like that. But Imprivata,...
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Operations
For training, the vendor is very good and hands-on, and they actually do host additional trainings...
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Operations
The vendor does a good job with upgrades, but sometimes things break for whatever reason, and...
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Operations, Product
After the users have been trained, they need little reminders. But for the most part, the product is...
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Relationship
We don't talk to the vendor's C-suite or anything like that. But they have a senior technical team...
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Relationship, Operations
I don't really have any real issues related to Imprivata’s customer service. The vendor is very...
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Product
Having a way in Imprivata Patient Privacy Intelligence to identify when somebody external is...
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Loyalty
We switched EMRs, and we were able to get more detailed reports in our old EMR. The reports told us...
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Product
In Imprivata Patient Privacy Intelligence, there is a guarantor report, a same-name report, and an...
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Product
We can't take a screenshot and paste it into the forms that the vendor has for privacy complaints,...
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Product
Imprivata has stayed ahead of development in the patient privacy monitoring market. They come up...
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Relationship
Since Imprivata bought FairWarning, their leaders haven't been very active. I haven't talked to an...
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Operations
We have been training our compliance team on the system, and they seem to be doing very well with...
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Culture, Value
For the nickel-and-diming part, Imprivata actually went above and beyond. We took longer than we had...
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Culture, Relationship
The quality of Imprivata Patient Privacy Intelligence is great, and there have been times when we...
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Operations
Imprivata does a very thorough training system on the front side; they give us access to all their...
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Relationship, Operations
Imprivata has very good project management resources, follow-up, and consistent meetings. They...
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Culture, Loyalty
We have had absolutely no issues whatsoever with Imprivata’s sales process and upgrade discussions....
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Value
By using Imprivata Patient Privacy Intelligence, we have improved privacy. Our privacy department...
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Product, Value
Imprivata Patient Privacy Intelligence has greatly enhanced the capability of our compliance officer...
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Culture, Loyalty
When our contract was up for Imprivata Patient Privacy Intelligence, we decided not to renew it. We...
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Relationship
We were assigned a new analyst recently, and they are phenomenal. That has very much improved my...
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Product
Using Imprivata, I have seen a steady flow of investigations that need to be reviewed and a high...
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Product
Imprivata is not putting a lot of money into developing better functionality for hospitals using a...
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Relationship, Operations
Imprivata has been absolutely wonderful. I like the regularly scheduled reports. I can reach out to...
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Relationship, Value
Imprivata Patient Privacy Intelligence is paid for out of a different area's budget, so Imprivata...
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Loyalty, Product, Value
The biggest outcome is people know they are being monitored for the most part. They cease doing...
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Product
Imprivata Patient Privacy Intelligence is good at monitoring all snooping because we monitor all...
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Relationship, Operations
We have regular meetings with Imprivata. When we pull in a new application, we have regular meetings...
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Loyalty, Product
We wish the system would, based on statistical feedback, show how our substantiated snooping numbers...
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Product
It is not a HIPAA thing, but we do self-access monitoring and self-modification monitoring with...
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Loyalty, Value
Knowing the product for what it is, I would buy Imprivata Patient Privacy Intelligence again, but if...
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Loyalty, Relationship
Our dashboard will give us notice when some of the feeds either are not acting right or don't bring...
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Loyalty, Product
Truthfully, I haven't seen any huge differences in the way the system processes things since...
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Loyalty, Relationship
When we have worked through some false positives that we have identified in Imprivata Patient...
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Culture, Relationship, Value
When Imprivata acquires new pieces and perfects how something functions, they do not hesitate to...
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Loyalty, Product
We are working on pulling in another EMR to Imprivata Patient Privacy Intelligence, and that has,...
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Operations, Product
It does take some time to get used to where to find things and how the reports are set up in...
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Relationship, Operations
We use Imprivata Patient Privacy Intelligence strictly for privacy monitoring, and we have a pretty...
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Culture, Value
I have to pay for extra storage with Imprivata. The extra storage bothers me. I guess I should be...
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Product, Value
One outcome we have seen from the solution has been that we have cut down on employees going into...
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Product
One of the policies we have enforced with Imprivata Patient Privacy Intelligence has been...
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Relationship, Operations
I feel like our privacy analyst from Imprivata is always letting me know what is going on. We have...
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Value
With Imprivata, we have improved upon the identification of inappropriate accesses.
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Relationship
Things are not going well with Imprivata’s support because we have asked for certain things to be...
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Relationship
We had a recent upgrade within the last year. The vendor could work on communication and follow...
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Product
Imprivata Patient Privacy Intelligence is good with most types of snooping. They are really good...
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Relationship
The only phone support we have is just calling Imprivata, and they are always available.
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Relationship, Product
We asked Imprivata to run a specific report that we made, and they accommodated that request. They...
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Loyalty
We haven't thought about going to another platform because this one is so user friendly. We are...
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Loyalty
We took a good long look at another vendor this year and backed away from them. Imprivata is part of...
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Relationship
I would not buy this product again. As FairWarning was acquired by Imprivata, we lost a lot of...
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Relationship
Imprivata keeps all their promises, but it seems like they drag their feet. Maybe our organization...
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Relationship, Product
We have frequent issues with sending over our data and with the vendor's receipt of an ingestion of...
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Product
If Imprivata is going to spend all this time rolling out new versions, they need to give me a...
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Operations
Imprivata offers a license and a seat for some initial front-end training. I know I'm a heavy lift,...
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Product
I would like the product to do a stronger risk assessment for any given event. The stronger risk...
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Product
What we are trying to accomplish really comes down to strong privacy monitoring and privacy...
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Relationship, Value
I tell peers at a similar organization to shop well and really make vendors come to the table. They...
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Operations, Product
The product is clunky and has always been clunky. For all the upgrades, it just doesn't seem to run...
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Product
I'm happy with neighbor snooping, personal snooping, and family member snooping. While we get plenty...
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