Imprivata Patient Privacy Intelligence Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Relationship
A lot of the people who were really invested in us as clients have left and no longer work on our...
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Product
Imprivata’s investigation program does not work with our custom fields, so that could definitely be...
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Product
Another vendor's tool explains in a narrative format why an access looks questionable. It pulls out...
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Operations, Product
I would like to see training that focuses on how to get the most out of the system. That means...
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Product
The product does a really good job of identifying the heavy hitters when it comes to possible...
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Product
From an investigation perspective, when we use the program, there are two or three different items...
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Relationship
Imprivata’s support people are usually right on target if we have to call them. I think they are...
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Product
If we had to start all over, I wouldn’t buy the product again. From what we have seen, the reports...
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Relationship, Product
I have not seen improvements in areas that would actually be helpful. For example, there could...
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Relationship, Product
Imprivata's system has a lot of capabilities, but I just do not see much enhancement in the areas we...
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Relationship
Some of the vendor's communication via email can be confusing. They send out notifications about...
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Value
Every time we turn around, if we want to do something different, Imprivata charges for it. So...
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Value
Our main issue is that when the data fields were implemented, some things were missed, like patient...
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Product
We have implemented single sign-on with our EHR product. Our data is flowing from our EHR solution...
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Product
We do some tracking outside of the solution. For example, somebody might print a patient listing and...
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Relationship
Imprivata is always out there looking for the next greatest thing and how they can help their...
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Value
Looking over the years with Imprivata, we have definitely seen our number of instances dramatically...
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Relationship
Imprivata is very timely when it comes to getting the cause of our issue identified and resolved and...
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Operations
Imprivata has training sessions. They have user group call sessions. They put out bulletins on their...
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Relationship
Things have been wonderful with Imprivata. We haven't had any issues. Everything is going well. We...
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Operations
People don't need that much training for Imprivata because it is pretty easy to use. We do pay for...
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Product, Value
We have seen several outcomes from working with this solution, including faster identification and...
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Product
Imprivata's interface is kind of clunky and old. We can't use our browser's back option; we can only...
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Relationship, Operations, Product
FairWarning's system is easy to use, and the vendor's analysts are all friendly and easy to work with....
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Relationship, Product
We have Imprivata Patient Privacy Intelligence as a platform, and we also have the privacy services....
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Product
The process where an alert becomes a case in Imprivata Patient Privacy Intelligence is a little...
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Product
There are improvements made to Imprivata Patient Privacy Intelligence over time, but in terms of how...
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Operations
Imprivata Patient Privacy Intelligence is certainly user-friendly, and the vendor does a good job...
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Product
I like the report writing in Imprivata Patient Privacy Intelligence. I have gotten comfortable using...
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Relationship
The support team we work with at Imprivata is always very responsive when we have an issue. I look...
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Product
At one point, we had an issue with self-exams not being captured. The date of birth filter was...
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Operations
I don't really take advantage of any of the training that Imprivata offers. I will get pop-ups about...
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Culture
We have a yearly meeting with Imprivata to review new things. Overall, we are very happy with the...
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Culture
Overall, Imprivata is a very good vendor. Their contracts are solid, and their prices make sense.
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Loyalty
The things that we are doing with Imprivata work well, especially compared to the other vendors we...
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Product
Imprivata's system is already using AI, especially for anomalous activity and similar scenarios. I...
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Product, Value
With the system, we consistently catch self-access. That is critical. We also catch same-household...
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Relationship, Value
As far as issues with Imprivata Patient Privacy Intelligence go, we have probably only had a few...
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Relationship
When the solution went from FairWarning to Imprivata, the support became more impersonal. While we...
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Loyalty
In the specific scope of privacy monitoring, Imprivata is part of our long-term plans. They have a...
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Relationship, Value
Imprivata is heavy in market share and is taking advantage of that. They know they are good. They...
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Product
This solution is effective for monitoring certain types of snooping because it operates on a...
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Loyalty
The product is not part of our long-term plans. We enjoy working with Imprivata and have a great...
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Relationship, Product
We genuinely appreciate Imprivata; they are very up front and transparent. We don’t always agree on...
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Product
Imprivata Patient Privacy Intelligence is a solid reporting tool that allows filtering, but it does...
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Product
A lot of my concern about whether the solution works as promoted is that so much of it was manually...
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Product
When it comes to the design of the solution, I don't have any issues with Imprivata Patient Privacy...
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Relationship
Most of the vendor's support communications are through email. We struggle with that because of...
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Culture, Loyalty
We have talked with Imprivata about some functionality issues that need to be resolved but haven't...
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Value
Imprivata does not avoid charging for every little thing. We have gotten charged small amounts for...
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Operations
During go-live, there was a lot of back-and-forth to get the system to function. That was a very...
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Culture
When we first went live with Imprivata, the vendor wanted us to sign a multiyear contract, and they...
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Product
I don't think that the system is easy to use, but it also isn't horrible. We definitely get alerts....
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Loyalty, Relationship
We probably won't continue with Imprivata once our contract is over. The issue is the vendor's...
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Operations
Imprivata could be more flexible with extending time frames for implementations. Imprivata tries to...
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Culture, Operations
The system integration is very rigid based on how the system is implemented. What Imprivata is...
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Loyalty, Relationship
Imprivata is in the middle of the fusion project that will merge the best of FairWarning and Maize...
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Loyalty, Relationship
We have people on the Imprivata team who review alerts for us, and that is really good for our...
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Product
With Imprivata Patient Privacy Intelligence, our organization can monitor and act on automated...
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Relationship
When Imprivata acquired FairWarning, I noticed that the support we received was not as good as...
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Product, Value
The outcomes we have seen from using the solution are improved privacy for our patients, so less...
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Product, Value
The ability to look at all of our data in one spot from all of our systems that we use is probably...
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Product, Value
We upgraded to the cloud recently. It has improved our access to the system. It has improved the...
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Culture, Relationship
We have sometimes had to ask Imprivata more than once to get statements for projects and things. We...
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Relationship, Operations, Product
Imprivata did an upgrade, and now our dates are in French in one of the screens. Everyone gets bugs,...
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Culture, Value
We purchased a hospital and we added their systems in to be monitored by Imprivata Patient Privacy...
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Loyalty
I am pretty sure we are going to have another project with Imprivata to get some more fields added...
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Relationship
Imprivata’s help desk people are pretty good. I have had to call them. They always have someone...
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Product
Imprivata calls their changes in Imprivata Patient Privacy Intelligence an upgrade. I don't know if...
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Relationship, Product
If our data files fail or look off, Imprivata sends a lot of emails about the files until they get...
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Loyalty, Product
My only complaint is that our organization is still waiting to be integrated with a couple of...
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Loyalty, Product, Value
Imprivata Patient Privacy Intelligence is good at finding neighbor snooping and complete...
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Loyalty, Relationship
We expect the system to tell us when there is something unusual going on with someone's access to a...
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Relationship
One outcome I have seen from using Imprivata Patient Privacy Intelligence is efficiency. We...
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Loyalty, Product
We are really stifled by the EHR vendor we have. Imprivata's offerings just aren't as robust for our...
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Product
The solution's reporting could be improved. It would be nice if I could integrate the solution's...
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Culture, Relationship
I do have one suggestion for Imprivata. I do not know my account representative. I recently had a...
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Product
I complain about the fact that Imprivata updates Imprivata Patient Privacy Intelligence all the...
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Value
I think I would buy Imprivata Patient Privacy Intelligence again. However, I would probably look at...
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Relationship
Imprivata has been a good partner, especially when we are implementing multifactor authentication...
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Culture, Relationship
I meet with my account representative regularly, and they are really good. They will let me know...
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Operations
Imprivata has training. They will set up Teams meetings. There is just the matter of getting on the...
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Operations, Product, Value
Imprivata Patient Privacy Intelligence has been really good with our policies. It is good at...
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Product
We can actually track potential privacy issues, create investigations, document the outcomes of...
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Loyalty, Product
We have several specific reports that we like to have pulled. Imprivata is going to move things more...
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Loyalty, Relationship
At one point, we were very close to leaving Imprivata. We were going to look at another solution....
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Culture, Value
Imprivata keeps promises within the statement of work we signed. But they don’t go beyond the...
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Relationship, Value
One strength is that the system is a product we know. We have used it for many years. The vendor...
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Relationship
I’m working with a system engineer who is a rockstar. I love them. We have done multiple client...
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Operations
The vendor has a good training program. They don’t seem to customize it very well. If I have a...
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Operations
The solution has a very clean interface. It is very logical. I can do two training sessions with our...
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Loyalty
Moving to Imprivata's new architecture is on our project plan. Right now, we have an on-premises...
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Product
We rely heavily on the product to report to our board what problems we are seeing, how things are...
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Product
Imprivata's system is actually working better than I thought it would. It has been really good. I...
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Culture
The AI things that Imprivata said would be in their package from the beginning weren't what we...
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Loyalty, Product, Value
We are about to retire one of our self-access policies, and I have noticed that we have found new...
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Operations, Product
There are some things in Imprivata's system that I don't understand why Imprivata added, but I...
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Product
A lot of the reports that we use now in the system are able to really zoom in on a particular...
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Culture, Relationship
In the beginning, it was a little difficult to get Imprivata to alter their platform in accordance...
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Product
Usually, the system reviews alerts, and it has some machine learning and intelligent filters that...
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Relationship
When I started with Imprivata, they were still Clearwater, and I had an account manager that I...
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Relationship, Operations, Product
Nothing is wrong with change, but the vendor had a recent version change. It might have been a year...
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Operations, Product
When there is an update, the firm will send out a little YouTube video that we can view, but I don't...
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Value
I don't know what it was, but when we looked at renewing everything recently, everything had a...
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Relationship
The vendor doesn’t really promise me anything, but if anything is wrong, they will do what they can...
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Relationship
What I would tell a peer or friend before purchasing this service is that I would definitely look at...
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Culture, Loyalty
There has been talk of other options to look into, but we have not decided on anything yet. I don't...
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Product
For snooping, we have one set for household snooping and coworker snooping. The solution is good at...
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Relationship
I speak to our account representative from Imprivata often. We have regularly scheduled meetings, so...
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Relationship
I am satisfied with Imprivata Patient Privacy Intelligence. It is a great product, but I don't see...
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Operations
When Imprivata was training me, that training was overwhelming and very short. Imprivata could make...
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Product
The system has been great. We can see when someone is in a chart for two seconds because the system...
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Relationship, Product
If a parent works at our organization, and they are snooping in their child's chart when the child...
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Loyalty, Product
Imprivata Patient Privacy Intelligence catches a lot of things that shouldn't be happening. For...
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Product
We have what we call enforced policies. We use Imprivata Patient Privacy Intelligence for coworker...
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Relationship, Operations, Product
Imprivata does a good job of keeping us upgraded. We don't miss upgrades, and we work very...
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Product
We have done some significant identification of people who are in charts that they should not be in....
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Commentary Summary
Comment Type Breakout