Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Privacy Monitoring on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Patient Privacy Intelligence Comments
Filtered view: All

KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Privacy Monitoring on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Since Imprivata took over FairWarning, they have become a different company. I can definitely tell...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

With Imprivata coming in, we lost our primary analyst who was amazing, and the person that Imprivata...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Imprivata has taken over, and we have started seeing invoices for things. There were things we were...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

The vendor is considering going to unlimited storage at whatever a customer’s contracted rate is,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

The customer service is good. If we bring forward a problem, the customer service people want to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

I would recommend the product. The functionality is really good, and I need Imprivata because I...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

We have the managed privacy portion, so we have a regular call with an analyst. The call is always...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

When we were dealing with one issue, we got up to the VP level at Imprivata, so I do think they...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Previously, I would have highly recommended the vendor, but I have had to bring up issues and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Imprivata clearly didn't acquire FairWarning with the intention of shutting off the lights, but...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am reviewing and opening an RFP so that I can learn about what else is in the market. I have been...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy the system again. It is pretty solid and well established, and we can get it at a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Any organization that goes through a merger or acquisition will have attrition. There are people who...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are changes in the wind since the acquisition. We will stay tuned to see how things play out....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the first time in my experience with FairWarning, we had an impactful event that lasted several...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We started off using FairWarning's system to monitor our access logs for our EHR system. I also...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The acquisition has been a positive thing. I am not putting down FairWarning down here, but...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With FairWarning, we pay a fee, and I have an analyst that basically works at FairWarning for my...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has helped us with learning and improving. The vendor has been great. The system does a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Patient Privacy Intelligence is a functional tool, but its reporting capabilities could be better....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some hospital organizations near us used FairWarning's system, so we got some insights from them,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had weekly calls initially when we were implementing the system, and there was good...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t know that the FairWarning system supports our interoperability goals; we aren’t using the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Everything in the system works as promoted. The information is great. It is easy to navigate. I...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some things in the system aren't as intuitive as I thought they would be. I had to learn where some...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The FairWarning system doesn't meet all of our needs yet because the interface with our HR system...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In 12 months, I hope that the interface will be complete and that we are using it in a more...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Imprivata's support people are very attentive. We have a dedicated team of support professionals...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is great that Imprivata is always trying to improve the product. However, it seems like there is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The software is very intuitive. We do not have any complaints at the moment. In terms of what...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Recently, I tried to log in and could not. There was a link for support, and when I clicked on it,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product does most of the investigation, and once it notices something, it forwards the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of executive involvement, I can call the vendor's executives with my questions. I can ask...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The solution's enforced policies could be more specific. There are areas where I would like to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor seems to be keeping up with the industry's trends. I like that they are using artificial...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don't feel like the vendor nickel-and-dimes us. I wouldn't say that our contract with them is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product works the way that it is promoted to. I think that our satisfaction will go up in a year...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One strength of Patient Privacy Intelligence is its accuracy with alerts and the investigations that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There are definitely some things I would tweak in Patient Privacy Intelligence if I could. For...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is changing the setup of the dashboard. I was really comfortable with how it was before,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

What the FairWarning system does exceedingly well is customize reports that we are frequenting....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Patient Privacy Intelligence has definitely helped us with our monitoring. It has cut down a lot of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning has been rather clear, courteous, appropriate, and professional, but they have been...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are dissatisfied and not optimistic about FairWarning's future with the acquisition. We don't see...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Unfortunately, the product is cumbersome to use. We believe that some of our other systems are...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Over the years, FairWarning has had very good ideas and has presented those ideas as things coming...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We received a call with an apology that said our hardware was coming to the end of its life and that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training has changed drastically. FairWarning no longer offers live training. They did away with...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning is always very good and willing to work with us with whatever we throw at them for integration....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patient Privacy Intelligence has a consumer-friendly interface and more of a traditional SQL query....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were already starting to look at other vendors, and we were going to give FairWarning a fair...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With FairWarning, we seemed to be left out of the loop when there was a major management change....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Imprivata, we have had multiple success managers. We don’t want them to be cycled through. We...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a lot of trouble with the vendor’s ticketing system. They don’t respond to us very quickly....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I have asked FairWarning to do something extra, they have done it. The last upgrade to the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can scroll vertically, but we can't scroll horizontally unless we first scroll all the way down...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support from the vendor is good when we take advantage of it. We get out as much as we put in....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we first implemented the system, we got a lot more activity, and that told us where we needed...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We will have FairWarning's system for the next few years to work down some of our historical...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are pros and cons, but I am a fan of FairWarning's system. FairWarning’s support is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We really love that FairWarning has the ability to do what we call nosey-neighbor auditing. They do...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

FairWarning is super hands on and also super helpful. Anytime we need anything, they are willing to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

FairWarning is getting more into AI. The system learns our behaviors and what alerts we are clearing...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning is very active and proactive in fulfilling commitments, fulfilling promises, and trying...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

To the best of my knowledge, the vendor does not nickel-and-dime. The vendor goes above and beyond...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a user end, there is a little bit of clunkiness that I would like to see smoothed out, but that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning has its community users’ network, and there are opportunities out there for more generic...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The algorithms and the background analytics that the vendor does are great. FairWarning really...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think that FairWarning’s system is very positively received here. Prior to moving to FairWarning’s...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Probably the biggest plus of FairWarning has just been the day-to-day support that we get from the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

FairWarning’s solution gives us all the data we could possibly use. And we certainly have found some...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

FairWarning is seamless when it comes to implementation services. The implementation was very easy....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is hard for me to say whether the issue is with FairWarning or with us, but we have always wanted...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The FairWarning system was great, and it integrated with all of our applications.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is stable as far as the historical piece goes. I have never had any issues with it. With...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

FairWarning is aware that some of their customers are unable to attend their webinars that go over...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

FairWarning has done everything that they promised to do. We have had issues that were not caused by...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

FairWarning has changed their navigation layout multiple times, but they still allow us to revert to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is self-explanatory even for users who aren't computer-savvy people. The documentation...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

FairWarning has created something where users from all over the country can sign up and talk about...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

FairWarning's current CEO will send out generalized overviews of what is happening with the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We will definitely continue to use Patient Privacy Intelligence. We would buy it again because...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I am not happy with something that FairWarning is doing, I reach out to them and receive an...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have never received a bill from FairWarning that charged us for anything extra that the vendor had...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our implementation went really well. FairWarning was able to work with us to create a script in SQL....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a designated privacy analyst from FairWarning who is contracted to handle our account. This...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The reports and the way they are read in the system are very clunky. The product is geared toward...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of our biggest issues with FairWarning is their customer engagement. We have been with them for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning does our upgrades. They complete their testing, so by the time we come in, we don't have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning goes above and beyond. I thought that maybe things would change after we became more of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The responsiveness from all levels at FairWarning has been amazing. Everyone that we come in contact...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During COVID-19, FairWarning has frequently asked us about what they can do to help. They know that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

FairWarning's system integrates well with our enterprise system. We use the solution as our platform...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I don't know who my FairWarning account representative is. That isn't necessarily a bad thing. I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Plenty of training is offered, but we underestimated the resources that were out there. The more we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our only concern is that FairWarning was recently acquired. We hope that they continue to provide...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I love FairWarning, but they were not providing very good service, and the system just wasn’t...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor didn't keep all of their promises with their reports and other things. They continually...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

FairWarning went to monthly updates, and they were putting patches in every month. The vendor would...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our EMR was sending information to Patient Privacy Intelligence, but it was too much information for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we wanted to write a report and make it easy to review, FairWarning helped us with it, and they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did some market research when looking for a product, and FairWarning's product rose to the top....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Patient Privacy Intelligence is just what we needed. We are very much into metrics, measuring, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did have a couple of starts and stops with FairWarning’s networks. Somehow the system would drop,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, Patient Privacy Intelligence is a useful tool. Like with any tool or product, there are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning provides us with a regular report based on certain criteria. They scrub the data and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know what other vendors might currently have in the market that would be comparable to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The services that FairWarning provides have actually been really good. We don't use the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning is always offering trainings whether we use them or not. We usually just send out...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only barrier to our integration goals is when there are increased costs for integrating new...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product quality is not perfect. It is not going to catch everything. The product is only as good...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would rate the system a little lower for ease of use just because navigating the software does...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning makes regular updates to the product, including recently with COVID-19. They have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning’s phone and web support is always really quick to respond and is really helpful. Unless...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have identified several hundred potential breaches in access every year because of the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use the vendor's managed privacy services. That essentially means FairWarning is more hands on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning does a really good job of actively monitoring user access. The customer service is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a team that works directly with the application, and that team is quick to sort out when the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning couldn't provide the analytics that we were looking for. We weren't really happy with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the best things about FairWarning is their level of customer service. They are very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The FairWarning system could move faster. It is kind of slow, and that has always been my biggest...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I do not use Managed Privacy Services from FairWarning. I have had interaction with FairWarning...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had huge challenges with ingesting data from our EMR into FairWarning's system. We have been...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, we sent a test file to FairWarning to do quality assurance. That is something we hope...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have more data going into FairWarning's system. The intelligent filtering was very limited before....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest outcome we have seen since using FairWarning is an increased awareness in staff members...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I can't think of any big areas where FairWarning could improve. When we have suggestions or...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Everything has been going really well with FairWarning. This system has helped us out tremendously....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

This system was the right choice for us. The solution has been really helpful when we have lost...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We haven't had any problems getting data from our EHR to FairWarning. When we were bringing a PACS...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My organization went with this system because we liked its flexibility and usability. We needed a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

This system has tremendously reduced the number of false positives that we receive at our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

FairWarning keeps their promises. Their products are expensive. But the vendor doesn't...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only thing that FairWarning could improve on is their solution's integration with our other...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We haven't had any issues with FairWarning's managed services. We pay for more licenses than we use...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of FairWarning's leaders has checked in with us to make sure that we are satisfied. FairWarning...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Patient Privacy Intelligence allows us to track results. Our time with the product has been a little...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We purchased Patient Privacy Intelligence because we didn't have the resources to review our audit...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have thousands of employees who have access to our EMR. We aren't able to track them all. Patient...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Whenever we have a question, FairWarning answers it very quickly. The vendor is responsive. They...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I really like Patient Privacy Intelligence. This solution has helped our compliance department a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Patient Privacy Intelligence has everything that I need to report a breach. FairWarning has included...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

FairWarning worked with us to customize this solution. This customization has given us the ability...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is one thing about the system that bugs me. When I am looking at all of my investigations on...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am really happy with FairWarning's Managed Privacy Services. It is like we have another compliance...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

This solution works really well with Epic, but not with MEDITECH. Our compliance officer who works...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

FairWarning is very transparent, accommodating, and easy to work with. My organization looks very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I really like FairWarning's dashboards, though I want more alerts and reports. I don't actually want...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has definitely avoided charging for every little thing. They have done things for us, and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The upgrades are relatively seamless to us. They are done during our downtime hours, and then the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had follow-up with some folks that did the training. I don't know whether the training is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the vendor a little bit lower rating on their ability to support our integration goals...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

FairWarning has a good product. We are using six of the rules right now, and that is meeting our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Before, we had a need for new monitoring for drug aversion. When we took a look at Patient Privacy...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution drives tangible outcomes if we act upon all of the investigations. Some investigations...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

FairWarning isn’t doing a bad job, but they aren’t doing great either. They aren’t doing behavior...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

I don’t know about the upgrades. There have been some downtime notices, so I guess the vendor is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

The system is always working. We are cloud based, the vendor is good at giving proactive service to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

I would rate the level of executive involvement pretty low, especially now that one of our key...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t like FairWarning's solution at all. I don’t think it is a good system. If it were up to me,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had several different account managers. It is like there has been a revolving door with...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

FairWarning is very good at sales pitching and calling us when they have new updates, but they do a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I know we have had some problems with upgrades. Our IT department has to work with FairWarning...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think we had one session of training, and then I had to figure out how to use the system by...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Luckily, because of COVID-19, I haven’t dealt with a FairWarning case since before the pandemic got...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

FairWarning was unreasonably nickel-and-diming us. When we joined FairWarning, we intended to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

FairWarning would occasionally call us and say that they had missed a couple of files a few weeks...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports