Imprivata Patient Privacy Intelligence Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product
Imprivata has stayed ahead of development in the patient privacy monitoring market. They come up...
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Relationship
Since Imprivata bought FairWarning, their leaders haven't been very active. I haven't talked to an...
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Operations
We have been training our compliance team on the system, and they seem to be doing very well with...
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Culture, Value
For the nickel-and-diming part, Imprivata actually went above and beyond. We took longer than we had...
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Culture, Relationship
The quality of Imprivata Patient Privacy Intelligence is great, and there have been times when we...
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Operations
Imprivata does a very thorough training system on the front side; they give us access to all their...
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Relationship, Operations
Imprivata has very good project management resources, follow-up, and consistent meetings. They...
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Culture, Loyalty
We have had absolutely no issues whatsoever with Imprivata’s sales process and upgrade discussions....
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Value
By using Imprivata Patient Privacy Intelligence, we have improved privacy. Our privacy department...
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Product, Value
Imprivata Patient Privacy Intelligence has greatly enhanced the capability of our compliance officer...
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Culture, Loyalty
When our contract was up for Imprivata Patient Privacy Intelligence, we decided not to renew it. We...
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Relationship
We were assigned a new analyst recently, and they are phenomenal. That has very much improved my...
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Product
Using Imprivata, I have seen a steady flow of investigations that need to be reviewed and a high...
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Product
Imprivata is not putting a lot of money into developing better functionality for hospitals using a...
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Relationship, Operations
Imprivata has been absolutely wonderful. I like the regularly scheduled reports. I can reach out to...
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Relationship, Value
Imprivata Patient Privacy Intelligence is paid for out of a different area's budget, so Imprivata...
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Loyalty, Product, Value
The biggest outcome is people know they are being monitored for the most part. They cease doing...
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Product
Imprivata Patient Privacy Intelligence is good at monitoring all snooping because we monitor all...
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Relationship, Operations
We have regular meetings with Imprivata. When we pull in a new application, we have regular meetings...
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Loyalty, Product
We wish the system would, based on statistical feedback, show how our substantiated snooping numbers...
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Product
It is not a HIPAA thing, but we do self-access monitoring and self-modification monitoring with...
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Loyalty, Value
Knowing the product for what it is, I would buy Imprivata Patient Privacy Intelligence again, but if...
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Loyalty, Relationship
Our dashboard will give us notice when some of the feeds either are not acting right or don't bring...
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Loyalty, Product
Truthfully, I haven't seen any huge differences in the way the system processes things since...
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Loyalty, Relationship
When we have worked through some false positives that we have identified in Imprivata Patient...
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Culture, Relationship, Value
When Imprivata acquires new pieces and perfects how something functions, they do not hesitate to...
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Loyalty, Product
We are working on pulling in another EMR to Imprivata Patient Privacy Intelligence, and that has,...
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Operations, Product
It does take some time to get used to where to find things and how the reports are set up in...
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Relationship, Operations
We use Imprivata Patient Privacy Intelligence strictly for privacy monitoring, and we have a pretty...
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Culture, Value
I have to pay for extra storage with Imprivata. The extra storage bothers me. I guess I should be...
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Product, Value
One outcome we have seen from the solution has been that we have cut down on employees going into...
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Product
One of the policies we have enforced with Imprivata Patient Privacy Intelligence has been...
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Relationship, Operations
I feel like our privacy analyst from Imprivata is always letting me know what is going on. We have...
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Value
With Imprivata, we have improved upon the identification of inappropriate accesses.
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Relationship
Things are not going well with Imprivata’s support because we have asked for certain things to be...
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Relationship
We had a recent upgrade within the last year. The vendor could work on communication and follow...
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Product
Imprivata Patient Privacy Intelligence is good with most types of snooping. They are really good...
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Relationship
The only phone support we have is just calling Imprivata, and they are always available.
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Relationship, Product
We asked Imprivata to run a specific report that we made, and they accommodated that request. They...
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Loyalty
We haven't thought about going to another platform because this one is so user friendly. We are...
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Loyalty
We took a good long look at another vendor this year and backed away from them. Imprivata is part of...
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Relationship
I would not buy this product again. As FairWarning was acquired by Imprivata, we lost a lot of...
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Relationship
Imprivata keeps all their promises, but it seems like they drag their feet. Maybe our organization...
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Relationship, Product
We have frequent issues with sending over our data and with the vendor's receipt of an ingestion of...
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Product
If Imprivata is going to spend all this time rolling out new versions, they need to give me a...
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Operations
Imprivata offers a license and a seat for some initial front-end training. I know I'm a heavy lift,...
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Product
I would like the product to do a stronger risk assessment for any given event. The stronger risk...
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Product
What we are trying to accomplish really comes down to strong privacy monitoring and privacy...
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Relationship, Value
I tell peers at a similar organization to shop well and really make vendors come to the table. They...
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Operations, Product
The product is clunky and has always been clunky. For all the upgrades, it just doesn't seem to run...
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Product
I'm happy with neighbor snooping, personal snooping, and family member snooping. While we get plenty...
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Relationship
For the groups that we are monitoring, Imprivata does an awesome job, and the techs that work with...
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Relationship, Value
Our managers have gotten much better at understanding what their responsibility is. When we first...
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Operations
The training from Imprivata is very good. Some of our users may say that going from page to page to...
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Operations, Product
Because the product is technology, it can be quirky. In my head, I may think I understand something,...
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Loyalty, Relationship, Product
From my perspective and what I hear from others, the form is long. There is no way to change the...
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Relationship, Operations, Product
If a change is made and things get messed up for a while, then I say a few not nice words. But for...
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Relationship
On our end, we have failed to have somebody be our representative from a technical standpoint. We...
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Relationship
Imprivata does the best they can with the promises that they make. We have had a couple of difficult...
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Product
The product drives our privacy program. It gives us all of the statistics for our activity, so it...
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Product
The product functions as I would like except for the four-factor risk assessment piece. Generally,...
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Operations
Before Imprivata took over, FairWarning had a good training program and user group for their...
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Loyalty, Relationship
Imprivata wants customer satisfaction, so they move pretty quickly. There is so much going on in the...
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Relationship, Product
Imprivata does routine updates. We always have little glitches, but I think most customers would not...
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Culture
Before Imprivata took over, FairWarning had a lot built into the services. One of the ways they...
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Loyalty
We are looking to convert from the current platform to a newer Imprivata platform. The upgrade...
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Product
There should be alerts for a user accessing or modifying their record. There is an issue within the...
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Product
We use the system in a little more of an involved way than just for validating user access. We...
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Product
About a year and a half ago, the vendor added monitoring for anomalous snooping. The monitoring...
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Product
For the industry Imprivata Patient Privacy Intelligence is in and from what I have seen, it is the...
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Relationship
I have had meetings with Imprivata about my thoughts on things that should be improved, and...
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Value
To improve their training, Imprivata could not charge for it. They are selling me a product for a...
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Operations, Product
Imprivata is updating their system every week and is coming out with new artificial intelligence and...
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Relationship
The reason I would give Imprivata's support a score slightly lower than perfect is that there is...
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Relationship
The vendor's support has been excellent. We have a manager assigned to us, and that person has been...
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Relationship
Imprivata is very customer oriented. They are good at listening to what we are trying to do. At one...
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Product
The scripting process to integrate user access data from the source systems is fair to poor.
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Relationship, Value
Imprivata helps monitor our environment and interpret warnings, alerts, and reports through their...
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Product
We like the product's ease of use. The language that Imprivata uses in their reports and their...
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Loyalty, Operations
Some areas of the country are still struggling with the effects of COVID-19. Imprivata had to halt...
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Product, Value
With this product, we are able to flag breaches, identify training opportunities, and help grow the...
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Relationship
We don't really have to use the vendor's support team, but when we do, they are very responsive. We...
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Relationship
We like the fact that we can let the vendor monitor things and that we can also do our own...
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Loyalty, Relationship
The vendor is forward thinking. We have purchased other solutions that they offer for our health...
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Relationship
We will get error messages that a file was not delivered or that a file contained fewer records than...
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Operations
We like to continually put out educational or training materials to ensure people follow HIPAA...
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Product
Imprivata Patient Privacy Intelligence works well; it captures data points we have defined as...
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Relationship
Imprivata has been easy to work with. A couple of issues have bubbled up to my level, but those have...
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Product, Value
The GUI is pretty easy to navigate around. It is easy to generate reports. Everything kind of jumps...
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Relationship, Product
We have had numerous outages from file-parsing errors and data gaps that we have had to document....
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Product
The product is good at monitoring some types of snooping, but when we have data integrity issues,...
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Loyalty, Relationship, Product
Up until 2020, we really enjoyed and liked FairWarning Patient Privacy Intelligence. It just kind of...
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Relationship, Operations
It was smooth sailing for years, and then Imprivata bought FairWarning, and things have kind of gone...
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Relationship
I only work with one person from the vendor, but that person is very timely. If we email or call...
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Relationship, Product
Things are going well with the system and the alerts that we are receiving. The information is...
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Product
One outcome of the product is that there is better insight into what is actually going on on the...
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Product
The product is good at monitoring access to coworkers or household members, some anomalous activity,...
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Product
The product could probably have a little more strength in terms of monitoring general anomalous...
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Relationship
We have ramped up on the enforced policies that we cover with Imprivata Patient Privacy...
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Relationship
There are pitfalls with any system, but by and large, our experience with Imprivata has been pretty...
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Operations, Product
We have been using the information from Imprivata as well as our Epic point data to drive training,...
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Relationship
I have been impressed by how responsive the Imprivata team has been. When we have people-of-interest...
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Relationship, Product
Imprivata has monitoring multiple types of snooping down to a science. We have an enforced policy...
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Product
One of our enforced policies is the anomalous workflow, and that is at the intersection of art and...
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Relationship
The customer support people are very responsive whenever there is an issue or whenever I have...
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Operations
The implementation of Imprivata's system was pretty seamless. Whenever the vendor does upgrades,...
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Relationship, Operations, Product
Imprivata does a good job of delivering new technology. The user interface is relatively easy to...
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Product, Value
The outcome we get from Imprivata's system is the increased ability to delve into privacy concerns....
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Loyalty
Imprivata has purchased a few different companies outside of their core products. The integration of...
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Product
So far, things have gone well. The product has been manageable. We were concerned about being able...
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Operations
With the implementation, the experience has been mostly positive, but I have felt pressured the...
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Operations
The training is not as formal as I would have expected; it is kind of just screen sharing and...
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Product
I wish the product were a bit faster. It is like we are waiting every time we switch screens.
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Loyalty, Relationship
We really haven't had to engage with the technical support team. That is a good thing. The vendor is...
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Loyalty
From the privacy aspect, we did not consider any other products when we were deciding on a product...
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Product
Using the FairWarning product, we are given insight into inappropriate caregiver access to charts....
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Loyalty, Product
As a technology, the FairWarning product is being eclipsed by a better class of products. I haven’t...
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Culture, Relationship
When it comes to promises, Imprivata will eventually do things, but I have had to devote way more...
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Relationship, Value
Imprivata’s implementations are clunky. We also use them for managed services, and I don't think we...
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Operations
Imprivata gave us good training that taught us how to run reports and things like that.
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Product
The FairWarning product's integration is highly flexible. Once we get the data feeds up and working,...
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Operations, Product
The FairWarning product is easy to pick up. I have trained people that we have given third-party...
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Relationship
Imprivata has proactive alerts, and if we don't have our daily audit files uploaded by a specific...
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Relationship, Product
FairWarning has some great reports. Typically, when I get those, they are all sustained. I will talk...
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Product
There are some of the things that I do not like about FairWarning's product. They have what they...
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Value
If cost were the only driver, then I would tell people to choose FairWarning because some monitoring...
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Product, Value
Imprivata Patient Privacy Intelligence has been effective for us. We have seen an increase in alerts...
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Relationship
When the vendor was FairWarning, we felt like the system's performance was better and that the...
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Product
The system isn't user friendly for people who don't have experience with it, especially if those...
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Culture, Value
In terms of charges, Imprivata is pretty fair. If something requires time or resources, they will...
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Operations
I feel like I have to follow up on things and ask the vendor for help with updating dashboards. I...
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Operations, Product
The system gives us the ability to identify potential behaviors that need investigation, but once...
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Relationship
Our team from Imprivata consists of good people who really know their stuff and are accessible....
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Loyalty, Value
I would like to see our overall satisfaction rating get higher in the future. A top rating would...
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Relationship, Product
With Imprivata Patient Privacy Intelligence, we detect a lot of coworker access, and that is the big...
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Culture
I don't think we are utilizing the system to its full extent, but that is probably because of more...
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Culture, Value
We get quotes from Imprivata for the new services, and we get charged because they are brand-new...
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Operations
Imprivata's product changed my life and changed what we could do. We never could have had the number...
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Relationship, Operations
I have no issues with Imprivata at all. If I need any help, my representative is there and is spot...
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Product
When Imprivata initiated the anomalous workflow, that helped us a lot because we weren't getting...
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Operations
After the acquisition, everything was totally different from the very beginning. When the vendor was...
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Product
All in all, Imprivata Patient Privacy Intelligence does what it is supposed to, but there are some...
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Product
When we have an investigation open in Imprivata Patient Privacy Intelligence, we are able to put in...
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Relationship
Sometimes I have to reach out to Imprivata and get someone on the phone. The last time I needed to...
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Culture, Value
When the vendor was still FairWarning as a standalone company, they were very effective and on top...
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Loyalty
The managed services piece of Imprivata Patient Privacy Intelligence is great, but there are general...
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