Imprivata Patient Privacy Intelligence Commentary
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Subject Expert
Jaren Day
Consultant
Commentary Summary
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User Commentary
Product
We like the product's ease of use. The language that Imprivata uses in their reports and their...
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Loyalty, Operations
Some areas of the country are still struggling with the effects of COVID-19. Imprivata had to halt...
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Product, Value
With this product, we are able to flag breaches, identify training opportunities, and help grow the...
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Relationship
We don't really have to use the vendor's support team, but when we do, they are very responsive. We...
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Relationship
We like the fact that we can let the vendor monitor things and that we can also do our own...
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Loyalty, Relationship
The vendor is forward thinking. We have purchased other solutions that they offer for our health...
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Relationship
We will get error messages that a file was not delivered or that a file contained fewer records than...
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Operations
We like to continually put out educational or training materials to ensure people follow HIPAA...
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Product
Imprivata Patient Privacy Intelligence works well; it captures data points we have defined as...
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Relationship
Imprivata has been easy to work with. A couple of issues have bubbled up to my level, but those have...
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Product, Value
The GUI is pretty easy to navigate around. It is easy to generate reports. Everything kind of jumps...
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Relationship, Product
We have had numerous outages from file-parsing errors and data gaps that we have had to document....
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Product
The product is good at monitoring some types of snooping, but when we have data integrity issues,...
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Loyalty, Relationship, Product
Up until 2020, we really enjoyed and liked FairWarning Patient Privacy Intelligence. It just kind of...
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Relationship, Operations
It was smooth sailing for years, and then Imprivata bought FairWarning, and things have kind of gone...
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Relationship
I only work with one person from the vendor, but that person is very timely. If we email or call...
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Relationship, Product
Things are going well with the system and the alerts that we are receiving. The information is...
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Product
One outcome of the product is that there is better insight into what is actually going on on the...
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Product
The product is good at monitoring access to coworkers or household members, some anomalous activity,...
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Product
The product could probably have a little more strength in terms of monitoring general anomalous...
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Relationship
We have ramped up on the enforced policies that we cover with Imprivata Patient Privacy...
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Relationship
There are pitfalls with any system, but by and large, our experience with Imprivata has been pretty...
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Operations, Product
We have been using the information from Imprivata as well as our Epic point data to drive training,...
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Relationship
I have been impressed by how responsive the Imprivata team has been. When we have people-of-interest...
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Relationship, Product
Imprivata has monitoring multiple types of snooping down to a science. We have an enforced policy...
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Product
One of our enforced policies is the anomalous workflow, and that is at the intersection of art and...
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Relationship
The customer support people are very responsive whenever there is an issue or whenever I have...
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Operations
The implementation of Imprivata's system was pretty seamless. Whenever the vendor does upgrades,...
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Relationship, Operations, Product
Imprivata does a good job of delivering new technology. The user interface is relatively easy to...
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Product, Value
The outcome we get from Imprivata's system is the increased ability to delve into privacy concerns....
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Loyalty
Imprivata has purchased a few different companies outside of their core products. The integration of...
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Product
So far, things have gone well. The product has been manageable. We were concerned about being able...
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Operations
With the implementation, the experience has been mostly positive, but I have felt pressured the...
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Operations
The training is not as formal as I would have expected; it is kind of just screen sharing and...
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Product
I wish the product were a bit faster. It is like we are waiting every time we switch screens.
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Loyalty, Relationship
We really haven't had to engage with the technical support team. That is a good thing. The vendor is...
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Loyalty
From the privacy aspect, we did not consider any other products when we were deciding on a product...
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Product
Using the FairWarning product, we are given insight into inappropriate caregiver access to charts....
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Loyalty, Product
As a technology, the FairWarning product is being eclipsed by a better class of products. I haven’t...
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Culture, Relationship
When it comes to promises, Imprivata will eventually do things, but I have had to devote way more...
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Relationship, Value
Imprivata’s implementations are clunky. We also use them for managed services, and I don't think we...
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Operations
Imprivata gave us good training that taught us how to run reports and things like that.
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Product
The FairWarning product's integration is highly flexible. Once we get the data feeds up and working,...
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Operations, Product
The FairWarning product is easy to pick up. I have trained people that we have given third-party...
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Relationship
Imprivata has proactive alerts, and if we don't have our daily audit files uploaded by a specific...
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Relationship, Product
FairWarning has some great reports. Typically, when I get those, they are all sustained. I will talk...
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Product
There are some of the things that I do not like about FairWarning's product. They have what they...
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Value
If cost were the only driver, then I would tell people to choose FairWarning because some monitoring...
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Product, Value
Imprivata Patient Privacy Intelligence has been effective for us. We have seen an increase in alerts...
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Relationship
When the vendor was FairWarning, we felt like the system's performance was better and that the...
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Product
The system isn't user friendly for people who don't have experience with it, especially if those...
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Culture, Value
In terms of charges, Imprivata is pretty fair. If something requires time or resources, they will...
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Operations
I feel like I have to follow up on things and ask the vendor for help with updating dashboards. I...
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Operations, Product
The system gives us the ability to identify potential behaviors that need investigation, but once...
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Relationship
Our team from Imprivata consists of good people who really know their stuff and are accessible....
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Loyalty, Value
I would like to see our overall satisfaction rating get higher in the future. A top rating would...
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Relationship, Product
With Imprivata Patient Privacy Intelligence, we detect a lot of coworker access, and that is the big...
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Culture
I don't think we are utilizing the system to its full extent, but that is probably because of more...
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Culture, Value
We get quotes from Imprivata for the new services, and we get charged because they are brand-new...
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Operations
Imprivata's product changed my life and changed what we could do. We never could have had the number...
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Relationship, Operations
I have no issues with Imprivata at all. If I need any help, my representative is there and is spot...
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Product
When Imprivata initiated the anomalous workflow, that helped us a lot because we weren't getting...
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Operations
After the acquisition, everything was totally different from the very beginning. When the vendor was...
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Product
All in all, Imprivata Patient Privacy Intelligence does what it is supposed to, but there are some...
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Product
When we have an investigation open in Imprivata Patient Privacy Intelligence, we are able to put in...
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Relationship
Sometimes I have to reach out to Imprivata and get someone on the phone. The last time I needed to...
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Culture, Value
When the vendor was still FairWarning as a standalone company, they were very effective and on top...
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Loyalty
The managed services piece of Imprivata Patient Privacy Intelligence is great, but there are general...
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Loyalty, Relationship
For the last couple of years, the product has been pretty good and has had great support. The...
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Operations
With all the changes, our users have more questions. FairWarning had a community with all the...
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Loyalty, Relationship, Value
If I had a choice, I would buy the product again. We like it as an application and with the support...
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Culture, Value
Imprivata is reasonable. I don't think they nickel-and-dime us for anything. And there are no hidden...
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Relationship
Imprivata proactively sends notifications. We also get effectiveness reports on a regular basis to...
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Product, Value
I would tell all my friends to use the product. Professionally, I think it is a pretty good product....
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Product
The product produces a tremendous number of false positives. The intelligence piece didn’t work well...
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Relationship
The product has frequent and extensive downtime, and the vendor never responds to tickets. We...
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Relationship
We had a long relationship with FairWarning before they were acquired by Imprivata. Once they were...
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Relationship
I haven't seen that many changes with the platform since Imprivata took over. What I want is for it...
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Product
The product is monitoring the policies that we have for inappropriate access to medical records....
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Product, Value
One value of FairWarning Patient Privacy Intelligence is that it monitors every click. If somebody...
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Product
The method for resolving things in the product is cumbersome. It is constructed for something more...
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Product
The product’s one functionality that I would absolutely change is that we have to use the back...
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Product
We would buy FairWarning Patient Privacy Intelligence again. We log all of our cases in the app. If...
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Culture
We have a managed contract at Imprivata. The person works with us directly to help enforce policies...
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Product
The product's strengths are in its ease of use. It is user friendly to get into the application,...
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Relationship
We truly enjoy working with our analysts. They are easy to work with, and their response times are...
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Product
A lot of times with our cases, we have people put everything in writing because we track everything...
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Product
We have had the vendor turn off AI because we have to enforce our policies. While the AI was on, if...
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Operations
Our analyst from Imprivata always lets us know about different training opportunities, and the...
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Relationship, Product, Value
FairWarning Patient Privacy Intelligence has helped us to educate our employees about not going into...
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Culture, Product
Everything in the system works as advertised so far, and the system is very easy to use. We haven't...
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Relationship
Outside of the product itself, we don't really maintain contact with Imprivata. They probably have...
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Loyalty
FairWarning Patient Privacy Intelligence is not part of our long-term plans. We are basically paying...
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Culture, Value
Imprivata is pretty good about not charging for every little thing. I could say that we paid for...
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Operations
Imprivata did a really good job with training. They did on-site training when the product first came...
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Relationship
I can’t think of anything that Imprivata wasn’t able to execute when we had issues or engaged with them....
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Relationship, Product
Our privacy officer is not a technical person, and they very seldom have to ask me how to do...
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Relationship
Sometimes we struggle with Imprivata’s executive involvement. They keep changing out my account...
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Product
We have used FairWarning Patient Privacy Intelligence in a pretty limited capacity, but it allows us...
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Relationship
Besides one situation, we don't ever need support from the vendor. They are always able to resolve...
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Product
Some of FairWarning Patient Privacy Intelligence's high points are that it is extremely easy to use...
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Value
FairWarning Patient Privacy Intelligence mainly monitors inappropriate access, and that is what it...
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Product, Value
We have had great outcomes with FairWarning Patient Privacy Intelligence. We can't say that we are...
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Product
FairWarning Patient Privacy Intelligence uses artificial intelligence to look at users for things...
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Product
The vendor offers us a lot of great tools for documentation for investigations that we would usually...
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Loyalty
When our current contract with Imprivata is up, we will reevaluate. We have had the system for a...
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Culture, Relationship
There have definitely been some things the vendor has charged us for that they didn't charge us for...
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Culture, Relationship
Imprivata has kept their promises on timelines. They have done a very good job of meeting our...
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Operations
Imprivata’s ongoing training brings my satisfaction down. We have some vendors that send us emails...
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Relationship
Our legal team doesn’t actually log in to the system. They get notifications of what to investigate,...
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Product
FairWarning Technologies made an easy-to-read, quick-to-use tool for governance, compliance, HR, or...
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Operations
My training came from FairWarning Technologies before they were acquired, so it didn't come from...
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Value
Once we got the system running, I didn't feel that the costs were so exponential that they couldn't...
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Culture
There are some applications that I have gotten questionable answers about from the sales team as far...
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Product
My facility wants many applications in FairWarning Patient Privacy Intelligence, not necessarily for...
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Relationship
FairWarning Technologies has changed since being acquired by Imprivata. Imprivata does not have what...
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Product
FairWarning Patient Privacy Intelligence is very powerful for proactive auditing and monitoring. If...
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Relationship
Over the last couple of years, responsiveness from Imprivata has gotten better. The team that we...
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Relationship
We have had some slow processing on the technical side with Imprivata, so our turnaround times vary....
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Operations, Product
For new users of Imprivata FairWarning Patient Privacy Intelligence, the ease of use is a little...
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Product
Imprivata's product has brought us better visibility with inappropriate activity by our users and an...
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Operations
I would recommend that someone looking at implementing Imprivata FairWarning Patient Privacy...
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Relationship
Imprivata is really good with communication. We have weekly meetings, and if we don't need to use...
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Loyalty, Relationship
Imprivata is a very progressive company that has high hopes, and with a bit of elbow grease I think,...
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Relationship
It has been difficult to get changes made in the product. That might be because of the shift in...
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Operations
We all really liked when the vendor came out here, sat with us in person, and trained us.
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Operations
After the change to Imprivata, the vendor walked me through the new setup, which I really like. It...
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Relationship, Product
With Imprivata, we are able to proactively monitor the appropriateness of user access. We are also...
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Product
In terms of one of the things that are difficult with Imprivata, because of the way that our EMR log...
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Product
Imprivata’s AI helps to dismiss alerts that otherwise would be false positives, but it also, in some...
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Relationship
I meet with Imprivata regularly. They are really good about following along with the organization,...
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Relationship, Product
Imprivata runs our audit reports, and they send me any alerts of inappropriate access. They have...
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Culture, Value
As of today, Imprivata does not avoid charging for every little thing, but that is changing. We...
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Loyalty, Relationship, Product
I would tell a peer that we have had some dissatisfying issues over the course of the past year, and...
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Loyalty, Relationship, Product
Imprivata is making some good and necessary improvements with SecureLink Privacy Monitor to look at...
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Loyalty, Value
FairWarning Patient Privacy Intelligence has enabled us to identify questionable instances of access...
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Relationship, Operations, Product
The vendor's artificial intelligence and machine learning capabilities have had a significant impact...
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Loyalty, Relationship
Imprivata is very proactive. They interact with their customers and are easy to work with and very...
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Product, Value
Without FairWarning Patient Privacy Intelligence I don't know whether we would be able to do stay on...
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Product
FairWarning Patient Privacy Intelligence has been awesome. I absolutely recommend it, and I would...
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Relationship
The vendor's team is very responsive to the people that are on our team. What they do very well is...
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Relationship, Product
The only difficulty we have been having is that our two systems sometimes don't talk. If our EMR...
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Operations
I would tell others to have a thorough test drive of multiple products and then really pin down what...
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Relationship
Since Imprivata merged with FairWarning, the actual human touch and customer service piece with...
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Relationship
The vendor is constantly upgrading and informing us of the upgrades and the new features that are...
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Operations
The training from the vendor is awfully light. That may be contributing to the dissatisfaction with...
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Product
It seems like we have upload issues or issues that are manageable every day, but we don’t want to...
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Operations, Product
The version we have is really clunky to work with. Maybe that is because of the way I have set it...
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Relationship
Other than my individual person that I work with, I don't get much executive involvement.
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Operations
Imprivata never gives us training material or webinars for their new updates. They used to do that...
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Relationship, Operations
The vendor’s project lead needs to be a strong technical person, especially for a big enterprise...
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Operations, Product, Value
When we first went live with the product, we had a lot of alerts and investigations, but the system...
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Product
The product’s governance reports could have been built out a bit more. I had to do a lot more...
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Value
With the number of alerts that we get from FairWarning Patient Privacy Intelligence, having the...
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Value
With any interface that we need and any customization or changes that we may need in our workflow,...
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Operations
When I started using FairWarning Patient Privacy Intelligence, the vendor was very aggressive, and...
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Relationship, Operations
We would like better communication from Imprivata. They should let us know what upgrades are coming...
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Product
We would like the solution to provide educational tools. The tool is used to identify inappropriate...
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Relationship
The only time that I had to use the customer support team, it wasn't that good. It was after hours,...
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Relationship
I do have my privacy analyst, who is the regular person that I work with on day-to-day things in...
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Product
We have a lot of users in our organization. And I definitely need some sort of automated solution to...
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Product
FairWarning Patient Privacy Intelligence keeps improving. Imprivata keeps making adjustments,...
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Value
When I have to do reports, the reports are very nice. They are very easy to read. We haven't had any...
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Relationship, Operations
We did an upgrade to our system, and our reports weren't flowing as they should have. We got...
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Relationship
There was an issue, and the vendor didn’t catch the issue for a couple of months.
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Relationship
If someone were looking at getting Imprivata's system, I would tell them that they should definitely...
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Loyalty, Value
Imprivata is taking their on-premises product to the cloud. That is not a big surprise, but what has...
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Loyalty, Product
Imprivata's system is integrated with Epic's system, and the product we chose needed to function...
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Relationship
The customer service for FairWarning Patient Privacy Intelligence decreased when Imprivata purchased...
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Relationship
FairWarning Patient Privacy Intelligence is disappointing. We were so happy with it before Imprivata...
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Operations, Operations, Product, Product
The product is really straightforward. We haven't experienced any issues with it, and I attribute...
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Product, Product, Value, Value
All of the outcomes that we have received from working with Imprivata have been positive. We use the...
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Culture, Culture, Value, Value
Imprivata only charges for additional extracts that we need to import. That is reasonable.
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Relationship, Relationship
Imprivata doesn't overpromise. Every new release has good documentation to go along with it. If we...
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Product
There are a few glitches, but the solution does get the job done. We like that there is a lot of...
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Relationship
There has been a decline in customer service support since being taken over by Imprivata. Timeliness...
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Loyalty
If Imprivata would deliver on some of the things that they have problems with right now, that would...
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Product
One thing that we have been asking for from the vendor for quite some time is integration with our...
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Operations
The training could be improved by just simply having training on a daily basis for when we are using...
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