Imprivata Patient Privacy Intelligence Commentary
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Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
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User Commentary

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Manager

Product, Value

The outcome we get from Imprivata's system is the increased ability to delve into privacy concerns....

Feb 2024
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Manager

Loyalty

Imprivata has purchased a few different companies outside of their core products. The integration of...

Feb 2024
||
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Director

Product

So far, things have gone well. The product has been manageable. We were concerned about being able...

Feb 2024
||
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Director

Operations

With the implementation, the experience has been mostly positive, but I have felt pressured the...

Feb 2024
||
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Director

Operations

The training is not as formal as I would have expected; it is kind of just screen sharing and...

Feb 2024
||
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Director

Product

I wish the product were a bit faster. It is like we are waiting every time we switch screens.

Feb 2024
||
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Director

Loyalty, Relationship

We really haven't had to engage with the technical support team. That is a good thing. The vendor is...

Feb 2024
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Director

Loyalty

From the privacy aspect, we did not consider any other products when we were deciding on a product...

Feb 2024
||
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Director

Product

Using the FairWarning product, we are given insight into inappropriate caregiver access to charts....

Feb 2024
||
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Director

Loyalty, Product

As a technology, the FairWarning product is being eclipsed by a better class of products. I haven’t...

Feb 2024
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Director

Culture, Relationship

When it comes to promises, Imprivata will eventually do things, but I have had to devote way more...

Feb 2024
||
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Director

Relationship, Value

Imprivata’s implementations are clunky. We also use them for managed services, and I don't think we...

Feb 2024
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Director

Operations

Imprivata gave us good training that taught us how to run reports and things like that.

Feb 2024
||
(0)
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Director

Product

The FairWarning product's integration is highly flexible. Once we get the data feeds up and working,...

Feb 2024
||
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Director

Operations, Product

The FairWarning product is easy to pick up. I have trained people that we have given third-party...

Feb 2024
||
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Director

Relationship

Imprivata has proactive alerts, and if we don't have our daily audit files uploaded by a specific...

Feb 2024
||
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Director

Relationship, Product

FairWarning has some great reports. Typically, when I get those, they are all sustained. I will talk...

Feb 2024
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Director

Product

There are some of the things that I do not like about FairWarning's product. They have what they...

Feb 2024
||
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Director

Value

If cost were the only driver, then I would tell people to choose FairWarning because some monitoring...

Feb 2024
||
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Analyst/Coordinator

Product, Value

Imprivata Patient Privacy Intelligence has been effective for us. We have seen an increase in alerts...

Feb 2024
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Analyst/Coordinator

Relationship

When the vendor was FairWarning, we felt like the system's performance was better and that the...

Feb 2024
||
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Analyst/Coordinator

Product

The system isn't user friendly for people who don't have experience with it, especially if those...

Feb 2024
||
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Analyst/Coordinator

Culture, Value

In terms of charges, Imprivata is pretty fair. If something requires time or resources, they will...

Feb 2024
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Analyst/Coordinator

Operations

I feel like I have to follow up on things and ask the vendor for help with updating dashboards. I...

Feb 2024
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Analyst/Coordinator

Operations, Product

The system gives us the ability to identify potential behaviors that need investigation, but once...

Feb 2024
||
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Analyst/Coordinator

Relationship

Our team from Imprivata consists of good people who really know their stuff and are accessible....

Feb 2024
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Analyst/Coordinator

Loyalty, Value

I would like to see our overall satisfaction rating get higher in the future. A top rating would...

Feb 2024
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Analyst/Coordinator

Relationship, Product

With Imprivata Patient Privacy Intelligence, we detect a lot of coworker access, and that is the big...

Jan 2024
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Analyst/Coordinator

Culture

I don't think we are utilizing the system to its full extent, but that is probably because of more...

Jan 2024
||
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Director

Culture, Value

We get quotes from Imprivata for the new services, and we get charged because they are brand-new...

Jan 2024
||
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Director

Operations

Imprivata's product changed my life and changed what we could do. We never could have had the number...

Jan 2024
||
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Director

Relationship, Operations

I have no issues with Imprivata at all. If I need any help, my representative is there and is spot...

Jan 2024
||
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Director

Product

When Imprivata initiated the anomalous workflow, that helped us a lot because we weren't getting...

Jan 2024
||
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Analyst/Coordinator

Operations

After the acquisition, everything was totally different from the very beginning. When the vendor was...

Jan 2024
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Analyst/Coordinator

Product

All in all, Imprivata Patient Privacy Intelligence does what it is supposed to, but there are some...

Jan 2024
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Analyst/Coordinator

Product

When we have an investigation open in Imprivata Patient Privacy Intelligence, we are able to put in...

Jan 2024
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Analyst/Coordinator

Relationship

Sometimes I have to reach out to Imprivata and get someone on the phone. The last time I needed to...

Jan 2024
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Director

Culture, Value

When the vendor was still FairWarning as a standalone company, they were very effective and on top...

Jan 2024
||
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Director

Loyalty

The managed services piece of Imprivata Patient Privacy Intelligence is great, but there are general...

Jan 2024
||
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Director

Loyalty, Relationship

For the last couple of years, the product has been pretty good and has had great support. The...

Dec 2023
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Director

Operations

With all the changes, our users have more questions. FairWarning had a community with all the...

Dec 2023
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Director

Loyalty, Relationship, Value

If I had a choice, I would buy the product again. We like it as an application and with the support...

Dec 2023
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Director

Culture, Value

Imprivata is reasonable. I don't think they nickel-and-dime us for anything. And there are no hidden...

Dec 2023
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Director

Relationship

Imprivata proactively sends notifications. We also get effectiveness reports on a regular basis to...

Dec 2023
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Director

Product, Value

I would tell all my friends to use the product. Professionally, I think it is a pretty good product....

Dec 2023
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Director

Product

The product produces a tremendous number of false positives. The intelligence piece didn’t work well...

Oct 2023
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Director

Relationship

The product has frequent and extensive downtime, and the vendor never responds to tickets. We...

Oct 2023
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Director

Relationship

We had a long relationship with FairWarning before they were acquired by Imprivata. Once they were...

Oct 2023
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Analyst/Coordinator

Relationship

I haven't seen that many changes with the platform since Imprivata took over. What I want is for it...

Sep 2023
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Analyst/Coordinator

Product

The product is monitoring the policies that we have for inappropriate access to medical records....

Sep 2023
||
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Analyst/Coordinator

Product, Value

One value of FairWarning Patient Privacy Intelligence is that it monitors every click. If somebody...

Sep 2023
||
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Analyst/Coordinator

Product

The method for resolving things in the product is cumbersome. It is constructed for something more...

Sep 2023
||
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Analyst/Coordinator

Product

The product’s one functionality that I would absolutely change is that we have to use the back...

Sep 2023
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Analyst/Coordinator

Product

We would buy FairWarning Patient Privacy Intelligence again. We log all of our cases in the app. If...

Sep 2023
||
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Analyst/Coordinator

Culture

We have a managed contract at Imprivata. The person works with us directly to help enforce policies...

Sep 2023
||
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Analyst/Coordinator

Product

The product's strengths are in its ease of use. It is user friendly to get into the application,...

Sep 2023
||
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Analyst/Coordinator

Relationship

We truly enjoy working with our analysts. They are easy to work with, and their response times are...

Sep 2023
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Analyst/Coordinator

Product

A lot of times with our cases, we have people put everything in writing because we track everything...

Sep 2023
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Analyst/Coordinator

Product

We have had the vendor turn off AI because we have to enforce our policies. While the AI was on, if...

Sep 2023
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Analyst/Coordinator

Operations

Our analyst from Imprivata always lets us know about different training opportunities, and the...

Sep 2023
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Analyst/Coordinator

Relationship, Product, Value

FairWarning Patient Privacy Intelligence has helped us to educate our employees about not going into...

Sep 2023
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Director

Culture, Product

Everything in the system works as advertised so far, and the system is very easy to use. We haven't...

Aug 2023
||
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Director

Relationship

Outside of the product itself, we don't really maintain contact with Imprivata. They probably have...

Aug 2023
||
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Director

Loyalty

FairWarning Patient Privacy Intelligence is not part of our long-term plans. We are basically paying...

Aug 2023
||
(0)
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Director

Culture, Value

Imprivata is pretty good about not charging for every little thing. I could say that we paid for...

Aug 2023
||
(0)
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Director

Operations

Imprivata did a really good job with training. They did on-site training when the product first came...

Aug 2023
||
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Director

Relationship

I can’t think of anything that Imprivata wasn’t able to execute when we had issues or engaged with them....

Aug 2023
||
(0)
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Director

Relationship, Product

Our privacy officer is not a technical person, and they very seldom have to ask me how to do...

Aug 2023
||
(0)
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Director

Relationship

Sometimes we struggle with Imprivata’s executive involvement. They keep changing out my account...

Aug 2023
||
(0)
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Director

Product

We have used FairWarning Patient Privacy Intelligence in a pretty limited capacity, but it allows us...

Aug 2023
||
(0)
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Director

Relationship

Besides one situation, we don't ever need support from the vendor. They are always able to resolve...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Some of FairWarning Patient Privacy Intelligence's high points are that it is extremely easy to use...

Aug 2023
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(0)
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Director

Value

FairWarning Patient Privacy Intelligence mainly monitors inappropriate access, and that is what it...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

We have had great outcomes with FairWarning Patient Privacy Intelligence. We can't say that we are...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

FairWarning Patient Privacy Intelligence uses artificial intelligence to look at users for things...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The vendor offers us a lot of great tools for documentation for investigations that we would usually...

Aug 2023
||
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Analyst/Coordinator

Loyalty

When our current contract with Imprivata is up, we will reevaluate. We have had the system for a...

Aug 2023
||
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Analyst/Coordinator

Culture, Relationship

There have definitely been some things the vendor has charged us for that they didn't charge us for...

Aug 2023
||
(0)
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Director

Culture, Relationship

Imprivata has kept their promises on timelines. They have done a very good job of meeting our...

Aug 2023
||
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Director

Operations

Imprivata’s ongoing training brings my satisfaction down. We have some vendors that send us emails...

Aug 2023
||
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Director

Relationship

Our legal team doesn’t actually log in to the system. They get notifications of what to investigate,...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

FairWarning Technologies made an easy-to-read, quick-to-use tool for governance, compliance, HR, or...

Jul 2023
||
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Analyst/Coordinator

Operations

My training came from FairWarning Technologies before they were acquired, so it didn't come from...

Jul 2023
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Analyst/Coordinator

Value

Once we got the system running, I didn't feel that the costs were so exponential that they couldn't...

Jul 2023
||
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Analyst/Coordinator

Culture

There are some applications that I have gotten questionable answers about from the sales team as far...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

My facility wants many applications in FairWarning Patient Privacy Intelligence, not necessarily for...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

FairWarning Technologies has changed since being acquired by Imprivata. Imprivata does not have what...

Jul 2023
||
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Analyst/Coordinator

Product

FairWarning Patient Privacy Intelligence is very powerful for proactive auditing and monitoring. If...

Jul 2023
||
(0)
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Director

Relationship

Over the last couple of years, responsiveness from Imprivata has gotten better. The team that we...

Jul 2023
||
(0)
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Director

Relationship

We have had some slow processing on the technical side with Imprivata, so our turnaround times vary....

Jul 2023
||
(0)
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Director

Operations, Product

For new users of Imprivata FairWarning Patient Privacy Intelligence, the ease of use is a little...

Jul 2023
||
(0)
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Director

Product

Imprivata's product has brought us better visibility with inappropriate activity by our users and an...

Jul 2023
||
(0)
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Director

Operations

I would recommend that someone looking at implementing Imprivata FairWarning Patient Privacy...

Jul 2023
||
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Analyst/Coordinator

Relationship

Imprivata is really good with communication. We have weekly meetings, and if we don't need to use...

Jul 2023
||
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Analyst/Coordinator

Loyalty, Relationship

Imprivata is a very progressive company that has high hopes, and with a bit of elbow grease I think,...

Jul 2023
||
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Analyst/Coordinator

Relationship

It has been difficult to get changes made in the product. That might be because of the shift in...

Jul 2023
||
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Analyst/Coordinator

Operations

We all really liked when the vendor came out here, sat with us in person, and trained us.

Jul 2023
||
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Analyst/Coordinator

Operations

After the change to Imprivata, the vendor walked me through the new setup, which I really like. It...

Jul 2023
||
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Director

Relationship, Product

With Imprivata, we are able to proactively monitor the appropriateness of user access. We are also...

Jul 2023
||
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Director

Product

In terms of one of the things that are difficult with Imprivata, because of the way that our EMR log...

Jul 2023
||
(0)
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Director

Product

Imprivata’s AI helps to dismiss alerts that otherwise would be false positives, but it also, in some...

Jul 2023
||
(0)
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Director

Relationship

I meet with Imprivata regularly. They are really good about following along with the organization,...

Jun 2023
||
(0)
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Director

Relationship, Product

Imprivata runs our audit reports, and they send me any alerts of inappropriate access. They have...

Jun 2023
||
(0)
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Director

Culture, Value

As of today, Imprivata does not avoid charging for every little thing, but that is changing. We...

May 2023
||
(0)
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Director

Loyalty, Relationship, Product

I would tell a peer that we have had some dissatisfying issues over the course of the past year, and...

May 2023
||
(0)
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Director

Loyalty, Relationship, Product

Imprivata is making some good and necessary improvements with SecureLink Privacy Monitor to look at...

May 2023
||
(0)
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Director

Loyalty, Value

FairWarning Patient Privacy Intelligence has enabled us to identify questionable instances of access...

May 2023
||
(0)
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Director

Relationship, Operations, Product

The vendor's artificial intelligence and machine learning capabilities have had a significant impact...

May 2023
||
(0)
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Director

Loyalty, Relationship

Imprivata is very proactive. They interact with their customers and are easy to work with and very...

May 2023
||
(0)
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Manager

Product, Value

Without FairWarning Patient Privacy Intelligence I don't know whether we would be able to do stay on...

May 2023
||
(0)
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Manager

Product

FairWarning Patient Privacy Intelligence has been awesome. I absolutely recommend it, and I would...

May 2023
||
(0)
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Manager

Relationship

The vendor's team is very responsive to the people that are on our team. What they do very well is...

May 2023
||
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Manager

Relationship, Product

The only difficulty we have been having is that our two systems sometimes don't talk. If our EMR...

May 2023
||
(0)
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Director

Operations

I would tell others to have a thorough test drive of multiple products and then really pin down what...

May 2023
||
(0)
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Director

Relationship

Since Imprivata merged with FairWarning, the actual human touch and customer service piece with...

May 2023
||
(0)
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Director

Relationship

The vendor is constantly upgrading and informing us of the upgrades and the new features that are...

May 2023
||
(0)
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Director

Operations

The training from the vendor is awfully light. That may be contributing to the dissatisfaction with...

May 2023
||
(0)
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Director

Product

It seems like we have upload issues or issues that are manageable every day, but we don’t want to...

May 2023
||
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Director

Operations, Product

The version we have is really clunky to work with. Maybe that is because of the way I have set it...

May 2023
||
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Director

Relationship

Other than my individual person that I work with, I don't get much executive involvement.

May 2023
||
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Director

Operations

Imprivata never gives us training material or webinars for their new updates. They used to do that...

May 2023
||
(0)
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Director

Relationship, Operations

The vendor’s project lead needs to be a strong technical person, especially for a big enterprise...

May 2023
||
(0)
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Director

Operations, Product, Value

When we first went live with the product, we had a lot of alerts and investigations, but the system...

May 2023
||
(0)
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Director

Product

The product’s governance reports could have been built out a bit more. I had to do a lot more...

May 2023
||
(0)
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Analyst/Coordinator

Value

With the number of alerts that we get from FairWarning Patient Privacy Intelligence, having the...

May 2023
||
(0)
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Analyst/Coordinator

Value

With any interface that we need and any customization or changes that we may need in our workflow,...

May 2023
||
(0)
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Analyst/Coordinator

Operations

When I started using FairWarning Patient Privacy Intelligence, the vendor was very aggressive, and...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We would like better communication from Imprivata. They should let us know what upgrades are coming...

May 2023
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Analyst/Coordinator

Product

We would like the solution to provide educational tools. The tool is used to identify inappropriate...

May 2023
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Analyst/Coordinator

Relationship

The only time that I had to use the customer support team, it wasn't that good. It was after hours,...

May 2023
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Analyst/Coordinator

Relationship

I do have my privacy analyst, who is the regular person that I work with on day-to-day things in...

May 2023
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Analyst/Coordinator

Product

We have a lot of users in our organization. And I definitely need some sort of automated solution to...

May 2023
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Analyst/Coordinator

Product

FairWarning Patient Privacy Intelligence keeps improving. Imprivata keeps making adjustments,...

May 2023
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Analyst/Coordinator

Value

When I have to do reports, the reports are very nice. They are very easy to read. We haven't had any...

May 2023
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Analyst/Coordinator

Relationship, Operations

We did an upgrade to our system, and our reports weren't flowing as they should have. We got...

May 2023
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Analyst/Coordinator

Relationship

There was an issue, and the vendor didn’t catch the issue for a couple of months.

May 2023
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Analyst/Coordinator

Relationship

If someone were looking at getting Imprivata's system, I would tell them that they should definitely...

May 2023
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CIO

Loyalty, Value

Imprivata is taking their on-premises product to the cloud. That is not a big surprise, but what has...

Apr 2023
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CIO

Loyalty, Product

Imprivata's system is integrated with Epic's system, and the product we chose needed to function...

Apr 2023
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Manager

Relationship

The customer service for FairWarning Patient Privacy Intelligence decreased when Imprivata purchased...

Apr 2023
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Manager

Relationship

FairWarning Patient Privacy Intelligence is disappointing. We were so happy with it before Imprivata...

Apr 2023
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Manager

Operations, Operations, Product, Product

The product is really straightforward. We haven't experienced any issues with it, and I attribute...

Apr 2023
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Manager

Product, Product, Value, Value

All of the outcomes that we have received from working with Imprivata have been positive. We use the...

Apr 2023
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Manager

Culture, Culture, Value, Value

Imprivata only charges for additional extracts that we need to import. That is reasonable.

Apr 2023
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Manager

Relationship, Relationship

Imprivata doesn't overpromise. Every new release has good documentation to go along with it. If we...

Apr 2023
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Analyst/Coordinator

Product

There are a few glitches, but the solution does get the job done. We like that there is a lot of...

Apr 2023
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Analyst/Coordinator

Relationship

There has been a decline in customer service support since being taken over by Imprivata. Timeliness...

Apr 2023
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Analyst/Coordinator

Loyalty

If Imprivata would deliver on some of the things that they have problems with right now, that would...

Apr 2023
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Analyst/Coordinator

Product

One thing that we have been asking for from the vendor for quite some time is integration with our...

Apr 2023
||
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Analyst/Coordinator

Operations

The training could be improved by just simply having training on a daily basis for when we are using...

Apr 2023
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Manager

Relationship

Imprivata is quick to respond, and that is good. That works well for us because our industry moves...

Apr 2023
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Director

Product, Value

FairWarning Patient Privacy Intelligence does our privacy monitoring, so we have several different...

Apr 2023
||
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Director

Product

The vendor does a very good job of updating their software. I get a regular usage effectiveness...

Apr 2023
||
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Manager

Operations

We sometimes have to ask Imprivata for training if something happens, and we don't get it right away....

Apr 2023
||
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Director

Culture, Value

From a pricing perspective, every vendor has rate increases. I wouldn't pin things strictly on...

Apr 2023
||
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Director

Operations

When Imprivata does upgrades, I am sure they give notes somewhere, but I figure things out on my...

Apr 2023
||
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Director

Relationship

It would be helpful if the vendor scheduled some kind of meeting just to check in, even quarterly or...

Apr 2023
||
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Analyst/Coordinator

Relationship

For the most part, our experience with FairWarning Patient Privacy Intelligence is good. The system...

Mar 2023
||
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Analyst/Coordinator

Product, Value

There is AI in the background that helps filter and remember the alerts that come in. If we see...

Mar 2023
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Analyst/Coordinator

Product

I would like to see functionality that helps to monitor the system and aids the analysts in flagging...

Mar 2023
||
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Manager

Product

The investigations feature is better in terms of ease of use than the feature for getting...

Mar 2023
||
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VP/Other Executive

Product

Imprivata could work on their report writing. We are able to do reports in the system, but that can...

Mar 2023
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Manager

Culture, Relationship

I have definitely contacted the vendor and our representative several times, and I don't think we...

Mar 2023
||
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Manager

Operations, Product

We got an upgrade and didn't have any problems. The vendor installed the upgrade themselves in the...

Mar 2023
||
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Analyst/Coordinator

Loyalty, Value

If I were buying something today, I would look into other software solutions before purchasing...

Mar 2023
||
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Manager

Relationship

If we have problems with the system or if we have specific investigations or cases, we can reach out...

Mar 2023
||
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Manager

Relationship

The only change we have noticed since Imprivata acquired FairWarning is in the method by which we...

Mar 2023
||
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Manager

Product

FairWarning is doing what it is supposed to. We can work on our HIPAA and privacy investigations. We...

Mar 2023
||
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Manager

Relationship, Product

When it comes to integration behind the scenes, our IT department and FairWarning's IT folks work together....

Mar 2023
||
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Manager

Product

We like FairWarning Patient Privacy Intelligence. It works well for our organization. We use it to...

Mar 2023
||
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Director

Culture, Loyalty, Relationship

When FairWarning Patient Privacy Intelligence was under FairWarning, the vendor kept all their...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

I would absolutely recommend FairWarning Patient Privacy Intelligence. Our EMR vendor was working on...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

Imprivata has been able to deliver. But we noticed that when FairWarning was an independent vendor,...

Mar 2023
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Analyst/Coordinator

Product

Imprivata could make some improvements to their privacy portal. We have some issues with trying to...

Mar 2023
||
(0)
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Analyst/Coordinator

Product, Value

I definitely recommend the product to small shops. It does what it is supposed to do, and it is low...

Mar 2023
||
(0)
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Analyst/Coordinator

Product, Value

To have the machine learning software assisting me in the background has been a tremendous help to...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

There are times when the support team is a little hard to connect with, and it is a little hard to...

Mar 2023
||
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Analyst/Coordinator

Operations

To improve their training, the vendor just needs to keep in contact with their customers. We get an...

Mar 2023
||
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Director

Product, Value

The process of adding involved persons is bulky. Imprivata should be able to make that a simpler...

Mar 2023
||
(0)
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Director

Relationship

Imprivata is good. We have frequent calls, and we changed the frequency to be less because we had so...

Mar 2023
||
(0)
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Director

Product, Value

The product has allowed us to have a more complete monitoring program. We would not be able to...

Mar 2023
||
(0)
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Director

Operations, Product

Imprivata provides us with report writing. We can do some report writing, but the Imprivata staff...

Mar 2023
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