Patient Privacy Intelligence
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Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

The solution allows us to monitor a significant amount of data in a meaningful way. I don't think we...

May 2022
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Director

Imprivata routinely brings us relevant information on the different trends and what is going on in...

May 2022
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Director

Imprivata's system provides us with a ton of value. In our privacy program, we have grown by leaps...

May 2022
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Director

Since Imprivata's acquisition of FairWarning, it has been tough for us to maintain our relationship...

May 2022
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Director

Imprivata's acquisition of FairWarning has affected the vendor's training dramatically. Their...

May 2022
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Director

It is less expensive to pay for the product than it would be to pay for FTEs to do the same things...

May 2022
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Director

I would tell my peers that as long as they have set up their data feeds appropriately, they really...

May 2022
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Director

In the past, we tried to work out contracts for certain things. We had conversations with the...

May 2022
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Director

Imprivata's system is not great at handling when an end user has a name change. When an end user...

May 2022
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Director

I don't know whether the vendor's support staff is overseas or not, but I have difficulty with some...

May 2022
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Manager

FairWarning used to be a smaller mom-and-pop shop, and then they were acquired by Imprivata. At...

May 2022
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Manager

We have good data from the product. We have multiple enforced policies that are automatically run by...

May 2022
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CIO

Thanks to Imprivata, we feel confident in our compliance program. Some outcomes that we have seen...

May 2022
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Manager

We used to have calls with FairWarning's executive team members. They would take our concerns and...

May 2022
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Manager

Sometimes, Imprivata can't keep their promises to us because of technology limitations. They do...

May 2022
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Manager

If we need another enforced policy or something to monitor, the vendor will charge us. Imprivata...

May 2022
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Manager

The more I know about the tool, the more capable I will be with it. Our new users just have to take...

May 2022
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Manager

My organization really wants to monitor certain EMR users, but I don't think that the system can do...

May 2022
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Manager

Imprivata should really look at how things were being done before they took over. FairWarning used...

May 2022
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Manager

There was a shift when Imprivata took over. Before, the vendor was able to quickly resolve issues....

May 2022
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Director

Before the acquisition by Imprivata, the vendor did a good job of keeping their promises. But since...

Apr 2022
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Director

When we place a support ticket with the help desk with Imprivata, we very rarely get any follow-up,...

Apr 2022
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Director

The support within Imprivata has declined, and that makes us feel that they probably don't...

Apr 2022
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Analyst/Coordinator

If a peer asked me about Patient Privacy Intelligence, I would tell them to give it a shot. The...

Mar 2022
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Analyst/Coordinator

Over the time that Imprivata and FairWarning have been aligning, we have had some difficulties....

Mar 2022
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CIO

Due to dramatic price increases, we will most likely look at other products that deliver much better...

Mar 2022
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Director

We had a little bump with the system when we originally went live with it. We thought that something...

Feb 2022
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Director

We have seen measurable outcomes from the system. The number of our investigations has definitely...

Feb 2022
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Director

The vendor has been very good to work with. They have had some turnover since their acquisition, but...

Feb 2022
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Director

The vendor is very responsive when we reach out to ask for help. Their support people have been very...

Feb 2022
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Director

I don't see the vendor charging us for every little thing. If we want additional policies or space,...

Feb 2022
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Director

I would give the vendor a high rating for their training when we first implemented the system, but...

Feb 2022
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Director

There are some things that the vendor could do better. I have a handful of requests for...

Feb 2022
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Director

Imprivata doesn't integrate with much of anything that we do. They are improving. They have a better...

Feb 2022
||
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Director

There was a tremendous shake-up some time ago in which the folks that we had worked with for so many...

Feb 2022
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Director

Somebody who is used to writing their own queries or somebody who works with SQL would not feel out...

Feb 2022
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Director

We don't know who our customer success manager is or whether Imprivata even still calls them that....

Feb 2022
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CISO

I would not buy the product again because there are smaller, more agile enterprises on the market....

Jan 2022
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CISO

We have to be trained in the product, but the product is pretty intuitive once we get into it. Once...

Jan 2022
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CISO

The quality of the support really depends on who we work with. We have a contact person who is...

Jan 2022
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CISO

The vendor executive involvement is good because I have spoken with a high-level executive from the...

Jan 2022
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CISO

The vendor just went through a change where they are now starting to charge us for things that used...

Jan 2022
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CISO

Imprivata really understands the product, and they understand healthcare. So they do a really great...

Jan 2022
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CISO

Now that Impravata has been acquired, I have some hesitancy in terms of the product quality because...

Jan 2022
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Manager

We are anticipating that the product will be long term, provided that we will be able to get past...

Jan 2022
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Manager

Patient Privacy Intelligence is a very robust product. It gives us quite a few options for reporting...

Jan 2022
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Manager

There are some things we should have received in terms of training that we did not. That is...

Jan 2022
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Director

I recently asked our Imprivata contact how things were going and whether they regularly received a...

Nov 2021
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Director

Our go-live with Imprivata was one of the best go-lives that I have ever been a part of. Our legal...

Nov 2021
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Director

The solution integrated with our active directory really well. It pulls information from our HR...

Nov 2021
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Analyst/Coordinator

Imprivata hasn't kept all their promises. It has not been a good year. They have switched our...

Oct 2021
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Analyst/Coordinator

There was a long time when none of us could even log into the product. There are really no upgrades...

Oct 2021
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Analyst/Coordinator

Imprivata is really pushing for access to put everything into the cloud, and we are nervous about...

Oct 2021
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Analyst/Coordinator

We are paying a lot of money for the product, and we are not getting any bang for our buck.

Oct 2021
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Analyst/Coordinator

We have a contact from Imprivata who is a lot better than our previous contact. They are way more...

Oct 2021
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Analyst/Coordinator

Imprivata finally brought in people after we were having issues, but I don't really know whether...

Oct 2021
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VP/Other Executive

We have had the product for years, and it has been pretty solid. It is a simple product. It works...

Oct 2021
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VP/Other Executive

The product could have better integration with our other vendor. We had to do some customization on...

Oct 2021
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VP/Other Executive

Moving to Imprivata's monitoring service helped us tremendously. Before that, our other vendor would...

Oct 2021
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VP/Other Executive

FairWarning's training was good. Their people were always available to train us. Imprivata has...

Oct 2021
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Director

The product is intuitive and easy to use. Its interface is pretty clean. The vendor could improve...

Oct 2021
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Director

At the beginning of implementing Imprivata’s artificial intelligence, we were learning about what...

Sep 2021
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Director

We recently added new fields and new data sources into Imprivata. We did a whole new EMR table. The...

Sep 2021
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Director

There are a few things I would like to see improvement on. For example, if have an emergency,...

Sep 2021
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Director

In the beginning, the Imprivata system was generating a lot of noise. And we needed to find a way to...

Sep 2021
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Director

We often try out new technologies with Imprivata. We are all about innovation and trying to push the...

Sep 2021
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Director

When we implemented artificial intelligence from Imprivata, at the beginning we had to do a lot of...

Sep 2021
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Director

Imprivata is focused on access management and the front end of making sure that folks who are...

Sep 2021
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Director

I have no complaints about the training from Imprivata. Imprivata makes a huge effort to really put...

Sep 2021
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Director

Imprivata is being very proactive in regard to all the models and platforms of access audits and...

Sep 2021
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Director

The outcomes today from Imprivata are good and bad. We are getting much better alerts that are more...

Sep 2021
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Analyst/Coordinator

The solution's recent upgrades can make it difficult for inexperienced users of the system to find...

Sep 2021
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Analyst/Coordinator

The vendor is constantly changing things and introducing new features to the product. They are...

Sep 2021
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Analyst/Coordinator

As the product has moved to Imprivata, the support that we have received for it has changed. Now,...

Sep 2021
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Director

The solution is easy to use and very self-explanatory. I love its outputs. Patient Privacy...

Sep 2021
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Director

I have found my representative to be very helpful. I am able to ask them questions, and they respond...

Sep 2021
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Director

I would have thought that the vendor would have been more proactive about offering services. When I...

Sep 2021
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Director

I am hopeful that the vendor will be able to meet the needs that I am looking for. As happy as I am...

Sep 2021
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Analyst/Coordinator

The vendor does a good job of sending emails and updating us regularly about what is coming up. They...

Sep 2021
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Analyst/Coordinator

We had a couple of cases that we had to escalate pretty recently. The Imprivata person who we...

Sep 2021
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Analyst/Coordinator

Imprivata didn't keep their promises about the solution's performance. They would release a new...

Sep 2021
||
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Analyst/Coordinator

The vendor doesn't charge us for every little thing. Their pricing is pretty fair. When we make...

Sep 2021
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Analyst/Coordinator

Having gone through many product implementations, I would rate Imprivata's implementation highly....

Sep 2021
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Analyst/Coordinator

The vendor recently added some additional features to the system so that we could pull archived data...

Sep 2021
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VP/Other Executive

There are rules and policies that Imprivata has deployed in our EMR to monitor our security, and we...

Sep 2021
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VP/Other Executive

Recently, Imprivata has been providing webinars and trainings for their customers. Those have been...

Sep 2021
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VP/Other Executive

For upgrades, Imprivata gives their customers a heads-up. But sometimes, we aren't certain whether...

Sep 2021
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VP/Other Executive

The program lacks some abilities that could make it easier to work with our other products. That...

Sep 2021
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VP/Other Executive

Imprivata understands what it takes to do integrations and facilitate new technologies. If an...

Sep 2021
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VP/Other Executive

I would like to have a greater ability to do reports on my own in the system. It is a little...

Sep 2021
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VP/Other Executive

The vendor's support people are very responsive. They get back to us in a very timely manner, and...

Sep 2021
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VP/Other Executive

The vendor's executives are very friendly, organized, and reliable. We meet with our representative...

Sep 2021
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VP/Other Executive

The product's quality has allowed us to make a case with our leadership to advocate for a higher...

Sep 2021
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VP/Other Executive

I have seen a lot of progress with the system's reporting capabilities since Imprivata took over. I...

Sep 2021
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VP/Other Executive

Imprivata is very helpful. They allow one of our executives to benchmark ideas or workflows that...

Sep 2021
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Analyst/Coordinator

The product is easy to use and work with. I can go in and create my own reports.

Aug 2021
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Analyst/Coordinator

The previous vendor owner’s customer service was excellent. I always felt like they were taking care...

Aug 2021
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Analyst/Coordinator

I feel very lucky to have my contact person that I can talk to and who will respond to me anytime...

Aug 2021
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Analyst/Coordinator

I would choose to buy the product again, but I would probably ask more questions in the beginning...

Aug 2021
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Director

Since Imprivata took over FairWarning, they have become a different company. I can definitely tell...

Jul 2021
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Director

With Imprivata coming in, we lost our primary analyst who was amazing, and the person that Imprivata...

Jul 2021
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Director

Imprivata has taken over, and we have started seeing invoices for things. There were things we were...

Jul 2021
||
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Director

The vendor is considering going to unlimited storage at whatever a customer’s contracted rate is,...

Jul 2021
||
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Director

The customer service is good. If we bring forward a problem, the customer service people want to...

Jul 2021
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Director

I would recommend the product. The functionality is really good, and I need Imprivata because I...

Jul 2021
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Director

We have the managed privacy portion, so we have a regular call with an analyst. The call is always...

Jul 2021
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Director

When we were dealing with one issue, we got up to the VP level at Imprivata, so I do think they...

Jul 2021
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Director

Previously, I would have highly recommended the vendor, but I have had to bring up issues and...

Jul 2021
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Director

Imprivata clearly didn't acquire FairWarning with the intention of shutting off the lights, but...

Jul 2021
||
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Director

I am reviewing and opening an RFP so that I can learn about what else is in the market. I have been...

Jul 2021
||
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Director

I would buy the system again. It is pretty solid and well established, and we can get it at a...

Jul 2021
||
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Director

Any organization that goes through a merger or acquisition will have attrition. There are people who...

Jul 2021
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Director

There are changes in the wind since the acquisition. We will stay tuned to see how things play out....

Jul 2021
||
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Director

For the first time in my experience with FairWarning, we had an impactful event that lasted several...

Jul 2021
||
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