Imprivata Patient Privacy Intelligence Commentary
Filtered view: All

Subject Expert
Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Loyalty

We took a good long look at another vendor this year and backed away from them. Imprivata is part of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would not buy this product again. As FairWarning was acquired by Imprivata, we lost a lot of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata keeps all their promises, but it seems like they drag their feet. Maybe our organization...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have frequent issues with sending over our data and with the vendor's receipt of an ingestion of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If Imprivata is going to spend all this time rolling out new versions, they need to give me a...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Imprivata offers a license and a seat for some initial front-end training. I know I'm a heavy lift,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like the product to do a stronger risk assessment for any given event. The stronger risk...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What we are trying to accomplish really comes down to strong privacy monitoring and privacy...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

I tell peers at a similar organization to shop well and really make vendors come to the table. They...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product is clunky and has always been clunky. For all the upgrades, it just doesn't seem to run...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I'm happy with neighbor snooping, personal snooping, and family member snooping. While we get plenty...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For the groups that we are monitoring, Imprivata does an awesome job, and the techs that work with...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Our managers have gotten much better at understanding what their responsibility is. When we first...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training from Imprivata is very good. Some of our users may say that going from page to page to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Because the product is technology, it can be quirky. In my head, I may think I understand something,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

From my perspective and what I hear from others, the form is long. There is no way to change the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

If a change is made and things get messed up for a while, then I say a few not nice words. But for...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

On our end, we have failed to have somebody be our representative from a technical standpoint. We...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata does the best they can with the promises that they make. We have had a couple of difficult...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product drives our privacy program. It gives us all of the statistics for our activity, so it...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product functions as I would like except for the four-factor risk assessment piece. Generally,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Before Imprivata took over, FairWarning had a good training program and user group for their...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Imprivata wants customer satisfaction, so they move pretty quickly. There is so much going on in the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Imprivata does routine updates. We always have little glitches, but I think most customers would not...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Before Imprivata took over, FairWarning had a lot built into the services. One of the ways they...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are looking to convert from the current platform to a newer Imprivata platform. The upgrade...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There should be alerts for a user accessing or modifying their record. There is an issue within the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use the system in a little more of an involved way than just for validating user access. We...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

About a year and a half ago, the vendor added monitoring for anomalous snooping. The monitoring...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

For the industry Imprivata Patient Privacy Intelligence is in and from what I have seen, it is the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have had meetings with Imprivata about my thoughts on things that should be improved, and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

To improve their training, Imprivata could not charge for it. They are selling me a product for a...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Imprivata is updating their system every week and is coming out with new artificial intelligence and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The reason I would give Imprivata's support a score slightly lower than perfect is that there is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor's support has been excellent. We have a manager assigned to us, and that person has been...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Imprivata is very customer oriented. They are good at listening to what we are trying to do. At one...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The scripting process to integrate user access data from the source systems is fair to poor.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

Imprivata helps monitor our environment and interpret warnings, alerts, and reports through their...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We like the product's ease of use. The language that Imprivata uses in their reports and their...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

Some areas of the country are still struggling with the effects of COVID-19. Imprivata had to halt...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

With this product, we are able to flag breaches, identify training opportunities, and help grow the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don't really have to use the vendor's support team, but when we do, they are very responsive. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We like the fact that we can let the vendor monitor things and that we can also do our own...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The vendor is forward thinking. We have purchased other solutions that they offer for our health...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We will get error messages that a file was not delivered or that a file contained fewer records than...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We like to continually put out educational or training materials to ensure people follow HIPAA...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Imprivata Patient Privacy Intelligence works well; it captures data points we have defined as...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata has been easy to work with. A couple of issues have bubbled up to my level, but those have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The GUI is pretty easy to navigate around. It is easy to generate reports. Everything kind of jumps...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have had numerous outages from file-parsing errors and data gaps that we have had to document....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is good at monitoring some types of snooping, but when we have data integrity issues,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Up until 2020, we really enjoyed and liked FairWarning Patient Privacy Intelligence. It just kind of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

It was smooth sailing for years, and then Imprivata bought FairWarning, and things have kind of gone...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I only work with one person from the vendor, but that person is very timely. If we email or call...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Things are going well with the system and the alerts that we are receiving. The information is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One outcome of the product is that there is better insight into what is actually going on on the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is good at monitoring access to coworkers or household members, some anomalous activity,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product could probably have a little more strength in terms of monitoring general anomalous...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have ramped up on the enforced policies that we cover with Imprivata Patient Privacy...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There are pitfalls with any system, but by and large, our experience with Imprivata has been pretty...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

We have been using the information from Imprivata as well as our Epic point data to drive training,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have been impressed by how responsive the Imprivata team has been. When we have people-of-interest...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Imprivata has monitoring multiple types of snooping down to a science. We have an enforced policy...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

One of our enforced policies is the anomalous workflow, and that is at the intersection of art and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The customer support people are very responsive whenever there is an issue or whenever I have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The implementation of Imprivata's system was pretty seamless. Whenever the vendor does upgrades,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

Imprivata does a good job of delivering new technology. The user interface is relatively easy to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The outcome we get from Imprivata's system is the increased ability to delve into privacy concerns....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Imprivata has purchased a few different companies outside of their core products. The integration of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

So far, things have gone well. The product has been manageable. We were concerned about being able...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With the implementation, the experience has been mostly positive, but I have felt pressured the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training is not as formal as I would have expected; it is kind of just screen sharing and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish the product were a bit faster. It is like we are waiting every time we switch screens.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We really haven't had to engage with the technical support team. That is a good thing. The vendor is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

From the privacy aspect, we did not consider any other products when we were deciding on a product...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Using the FairWarning product, we are given insight into inappropriate caregiver access to charts....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

As a technology, the FairWarning product is being eclipsed by a better class of products. I haven’t...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

When it comes to promises, Imprivata will eventually do things, but I have had to devote way more...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Imprivata’s implementations are clunky. We also use them for managed services, and I don't think we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Imprivata gave us good training that taught us how to run reports and things like that.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The FairWarning product's integration is highly flexible. Once we get the data feeds up and working,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The FairWarning product is easy to pick up. I have trained people that we have given third-party...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata has proactive alerts, and if we don't have our daily audit files uploaded by a specific...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

FairWarning has some great reports. Typically, when I get those, they are all sustained. I will talk...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some of the things that I do not like about FairWarning's product. They have what they...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If cost were the only driver, then I would tell people to choose FairWarning because some monitoring...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Imprivata Patient Privacy Intelligence has been effective for us. We have seen an increase in alerts...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When the vendor was FairWarning, we felt like the system's performance was better and that the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system isn't user friendly for people who don't have experience with it, especially if those...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

In terms of charges, Imprivata is pretty fair. If something requires time or resources, they will...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I feel like I have to follow up on things and ask the vendor for help with updating dashboards. I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The system gives us the ability to identify potential behaviors that need investigation, but once...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our team from Imprivata consists of good people who really know their stuff and are accessible....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

I would like to see our overall satisfaction rating get higher in the future. A top rating would...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

With Imprivata Patient Privacy Intelligence, we detect a lot of coworker access, and that is the big...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

I don't think we are utilizing the system to its full extent, but that is probably because of more...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We get quotes from Imprivata for the new services, and we get charged because they are brand-new...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Imprivata's product changed my life and changed what we could do. We never could have had the number...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I have no issues with Imprivata at all. If I need any help, my representative is there and is spot...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When Imprivata initiated the anomalous workflow, that helped us a lot because we weren't getting...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

After the acquisition, everything was totally different from the very beginning. When the vendor was...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

All in all, Imprivata Patient Privacy Intelligence does what it is supposed to, but there are some...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

When we have an investigation open in Imprivata Patient Privacy Intelligence, we are able to put in...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sometimes I have to reach out to Imprivata and get someone on the phone. The last time I needed to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

When the vendor was still FairWarning as a standalone company, they were very effective and on top...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The managed services piece of Imprivata Patient Privacy Intelligence is great, but there are general...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

For the last couple of years, the product has been pretty good and has had great support. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With all the changes, our users have more questions. FairWarning had a community with all the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Value

If I had a choice, I would buy the product again. We like it as an application and with the support...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Imprivata is reasonable. I don't think they nickel-and-dime us for anything. And there are no hidden...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata proactively sends notifications. We also get effectiveness reports on a regular basis to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would tell all my friends to use the product. Professionally, I think it is a pretty good product....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product produces a tremendous number of false positives. The intelligence piece didn’t work well...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The product has frequent and extensive downtime, and the vendor never responds to tickets. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a long relationship with FairWarning before they were acquired by Imprivata. Once they were...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I haven't seen that many changes with the platform since Imprivata took over. What I want is for it...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is monitoring the policies that we have for inappropriate access to medical records....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

One value of FairWarning Patient Privacy Intelligence is that it monitors every click. If somebody...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The method for resolving things in the product is cumbersome. It is constructed for something more...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product’s one functionality that I would absolutely change is that we have to use the back...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We would buy FairWarning Patient Privacy Intelligence again. We log all of our cases in the app. If...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

We have a managed contract at Imprivata. The person works with us directly to help enforce policies...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product's strengths are in its ease of use. It is user friendly to get into the application,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We truly enjoy working with our analysts. They are easy to work with, and their response times are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

A lot of times with our cases, we have people put everything in writing because we track everything...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have had the vendor turn off AI because we have to enforce our policies. While the AI was on, if...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Our analyst from Imprivata always lets us know about different training opportunities, and the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product, Value

FairWarning Patient Privacy Intelligence has helped us to educate our employees about not going into...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

Everything in the system works as advertised so far, and the system is very easy to use. We haven't...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Outside of the product itself, we don't really maintain contact with Imprivata. They probably have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

FairWarning Patient Privacy Intelligence is not part of our long-term plans. We are basically paying...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Imprivata is pretty good about not charging for every little thing. I could say that we paid for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Imprivata did a really good job with training. They did on-site training when the product first came...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I can’t think of anything that Imprivata wasn’t able to execute when we had issues or engaged with them....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Our privacy officer is not a technical person, and they very seldom have to ask me how to do...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes we struggle with Imprivata’s executive involvement. They keep changing out my account...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have used FairWarning Patient Privacy Intelligence in a pretty limited capacity, but it allows us...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Besides one situation, we don't ever need support from the vendor. They are always able to resolve...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Some of FairWarning Patient Privacy Intelligence's high points are that it is extremely easy to use...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

FairWarning Patient Privacy Intelligence mainly monitors inappropriate access, and that is what it...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We have had great outcomes with FairWarning Patient Privacy Intelligence. We can't say that we are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

FairWarning Patient Privacy Intelligence uses artificial intelligence to look at users for things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The vendor offers us a lot of great tools for documentation for investigations that we would usually...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

When our current contract with Imprivata is up, we will reevaluate. We have had the system for a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

There have definitely been some things the vendor has charged us for that they didn't charge us for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Imprivata has kept their promises on timelines. They have done a very good job of meeting our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Imprivata’s ongoing training brings my satisfaction down. We have some vendors that send us emails...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our legal team doesn’t actually log in to the system. They get notifications of what to investigate,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

FairWarning Technologies made an easy-to-read, quick-to-use tool for governance, compliance, HR, or...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

My training came from FairWarning Technologies before they were acquired, so it didn't come from...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Once we got the system running, I didn't feel that the costs were so exponential that they couldn't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

There are some applications that I have gotten questionable answers about from the sales team as far...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

My facility wants many applications in FairWarning Patient Privacy Intelligence, not necessarily for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

FairWarning Technologies has changed since being acquired by Imprivata. Imprivata does not have what...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

FairWarning Patient Privacy Intelligence is very powerful for proactive auditing and monitoring. If...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Over the last couple of years, responsiveness from Imprivata has gotten better. The team that we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had some slow processing on the technical side with Imprivata, so our turnaround times vary....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

For new users of Imprivata FairWarning Patient Privacy Intelligence, the ease of use is a little...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Imprivata's product has brought us better visibility with inappropriate activity by our users and an...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would recommend that someone looking at implementing Imprivata FairWarning Patient Privacy...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Imprivata is really good with communication. We have weekly meetings, and if we don't need to use...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Imprivata is a very progressive company that has high hopes, and with a bit of elbow grease I think,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

It has been difficult to get changes made in the product. That might be because of the shift in...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We all really liked when the vendor came out here, sat with us in person, and trained us.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

After the change to Imprivata, the vendor walked me through the new setup, which I really like. It...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

With Imprivata, we are able to proactively monitor the appropriateness of user access. We are also...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In terms of one of the things that are difficult with Imprivata, because of the way that our EMR log...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Imprivata’s AI helps to dismiss alerts that otherwise would be false positives, but it also, in some...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles