Imprivata Patient Privacy Intelligence Commentary

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We're really pleased with the product. We like what we get. Of course, data in is the data we get...

Imprivata is already on the cutting edge. But I'd like to see AI detection. I don't know what that...

We have had some challenges with data feeds, and that's not all on Imprivata, but we've had some...

There is a lack of training for the users. There is a lack of engagement with the representative...

We input all of our patient access data into Imprivata Patient Privacy Intelligence, and then one...

Imprivata is moving in the right direction, but they need to be better with software when it comes...

One thing that makes me want to stay with Imprivata is their customer service and their ability to...

If we have questions, Imprivata is quick to answer and work with us. They're quick to help anytime...

Imprivata is really trying hard to be up-to-date, which is why we picked them; they were innovative...

Imprivata is really good, but when I present them with something, our other privacy solution vendor...

Imprivata Patient Privacy Intelligence saves us because, as time is ticking by, fewer people are...

I see what Imprivata is trying to do with innovation, but their development is not quite there yet....

We have a good partnership with Imprivata. They are fairly responsive. They have taken advice over...

We would like to see the vendor perform faster identification and investigation of potential privacy...

We switched to a new EHR vendor, and Imprivata said that the new vendor would be better and offer...

I didn’t get a lot of training from Imprivata. I was trained to put my notes in and upload them, and...

When there is an issue and a ticket is opened with Imprivata, we’re the ones who are constantly...

I see the updates that Imprivata Patient Privacy Intelligence has, and I use some of them, which are...

If someone asked me about Imprivata Patient Privacy Intelligence, I would definitely tell them to...

We had some issues with logging and getting things over to Imprivata, but those were more on our...

The solution has a learning component where it learns as it goes when it flags activity. We turned...

The patient privacy monitoring process used to be manual, and Imprivata Patient Privacy Intelligence...

Imprivata’s support team is responsive but not always as timely. There is a new reporting...

We have ongoing, regular meetings with an Imprivata analyst who also does the pre-review for any...

A lot of the people who were really invested in us as clients have left and no longer work on our...

Imprivata’s investigation program does not work with our custom fields, so that could definitely be...

Another vendor's tool explains in a narrative format why an access looks questionable. It pulls out...

I would like to see training that focuses on how to get the most out of the system. That means...

The product does a really good job of identifying the heavy hitters when it comes to possible...

From an investigation perspective, when we use the program, there are two or three different items...

Imprivata’s support people are usually right on target if we have to call them. I think they are...

If we had to start all over, I wouldn’t buy the product again. From what we have seen, the reports...

I have not seen improvements in areas that would actually be helpful. For example, there could...

Imprivata's system has a lot of capabilities, but I just do not see much enhancement in the areas we...

Some of the vendor's communication via email can be confusing. They send out notifications about...

Every time we turn around, if we want to do something different, Imprivata charges for it. So...

Our main issue is that when the data fields were implemented, some things were missed, like patient...

We have implemented single sign-on with our EHR product. Our data is flowing from our EHR solution...

We do some tracking outside of the solution. For example, somebody might print a patient listing and...

Imprivata is always out there looking for the next greatest thing and how they can help their...

Looking over the years with Imprivata, we have definitely seen our number of instances dramatically...

Imprivata is very timely when it comes to getting the cause of our issue identified and resolved and...

Imprivata has training sessions. They have user group call sessions. They put out bulletins on their...

Things have been wonderful with Imprivata. We haven't had any issues. Everything is going well. We...

People don't need that much training for Imprivata because it is pretty easy to use. We do pay for...

We have seen several outcomes from working with this solution, including faster identification and...

Imprivata's interface is kind of clunky and old. We can't use our browser's back option; we can only...

FairWarning's system is easy to use, and the vendor's analysts are all friendly and easy to work with....

We have Imprivata Patient Privacy Intelligence as a platform, and we also have the privacy services....

The process where an alert becomes a case in Imprivata Patient Privacy Intelligence is a little...

There are improvements made to Imprivata Patient Privacy Intelligence over time, but in terms of how...

Imprivata Patient Privacy Intelligence is certainly user-friendly, and the vendor does a good job...

I like the report writing in Imprivata Patient Privacy Intelligence. I have gotten comfortable using...

The support team we work with at Imprivata is always very responsive when we have an issue. I look...

At one point, we had an issue with self-exams not being captured. The date of birth filter was...

I don't really take advantage of any of the training that Imprivata offers. I will get pop-ups about...

We have a yearly meeting with Imprivata to review new things. Overall, we are very happy with the...

Overall, Imprivata is a very good vendor. Their contracts are solid, and their prices make sense.

The things that we are doing with Imprivata work well, especially compared to the other vendors we...

Imprivata's system is already using AI, especially for anomalous activity and similar scenarios. I...

With the system, we consistently catch self-access. That is critical. We also catch same-household...

As far as issues with Imprivata Patient Privacy Intelligence go, we have probably only had a few...

When the solution went from FairWarning to Imprivata, the support became more impersonal. While we...

In the specific scope of privacy monitoring, Imprivata is part of our long-term plans. They have a...

Imprivata is heavy in market share and is taking advantage of that. They know they are good. They...

This solution is effective for monitoring certain types of snooping because it operates on a...

The product is not part of our long-term plans. We enjoy working with Imprivata and have a great...

We genuinely appreciate Imprivata; they are very up front and transparent. We don’t always agree on...

Imprivata Patient Privacy Intelligence is a solid reporting tool that allows filtering, but it does...

A lot of my concern about whether the solution works as promoted is that so much of it was manually...

When it comes to the design of the solution, I don't have any issues with Imprivata Patient Privacy...

Most of the vendor's support communications are through email. We struggle with that because of...

We have talked with Imprivata about some functionality issues that need to be resolved but haven't...

Imprivata does not avoid charging for every little thing. We have gotten charged small amounts for...

During go-live, there was a lot of back-and-forth to get the system to function. That was a very...

When we first went live with Imprivata, the vendor wanted us to sign a multiyear contract, and they...

I don't think that the system is easy to use, but it also isn't horrible. We definitely get alerts....

We probably won't continue with Imprivata once our contract is over. The issue is the vendor's...

Imprivata could be more flexible with extending time frames for implementations. Imprivata tries to...

The system integration is very rigid based on how the system is implemented. What Imprivata is...

Imprivata is in the middle of the fusion project that will merge the best of FairWarning and Maize...

We have people on the Imprivata team who review alerts for us, and that is really good for our...

With Imprivata Patient Privacy Intelligence, our organization can monitor and act on automated...

When Imprivata acquired FairWarning, I noticed that the support we received was not as good as...