Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Patient Privacy Intelligence Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Since Imprivata took over FairWarning, they have become a different company. I can definitely tell...
Login or Create an Account to see details.
With Imprivata coming in, we lost our primary analyst who was amazing, and the person that Imprivata...
Login or Create an Account to see details.
Imprivata has taken over, and we have started seeing invoices for things. There were things we were...
Login or Create an Account to see details.
The vendor is considering going to unlimited storage at whatever a customer’s contracted rate is,...
Login or Create an Account to see details.
The customer service is good. If we bring forward a problem, the customer service people want to...
Login or Create an Account to see details.
I would recommend the product. The functionality is really good, and I need Imprivata because I...
Login or Create an Account to see details.
We have the managed privacy portion, so we have a regular call with an analyst. The call is always...
Login or Create an Account to see details.
When we were dealing with one issue, we got up to the VP level at Imprivata, so I do think they...
Login or Create an Account to see details.
Previously, I would have highly recommended the vendor, but I have had to bring up issues and...
Login or Create an Account to see details.
Director
Imprivata clearly didn't acquire FairWarning with the intention of shutting off the lights, but...
Login or Create an Account to see details.
Director
I am reviewing and opening an RFP so that I can learn about what else is in the market. I have been...
Login or Create an Account to see details.
Director
I would buy the system again. It is pretty solid and well established, and we can get it at a...
Login or Create an Account to see details.
Director
Any organization that goes through a merger or acquisition will have attrition. There are people who...
Login or Create an Account to see details.
Director
There are changes in the wind since the acquisition. We will stay tuned to see how things play out....
Login or Create an Account to see details.
Director
For the first time in my experience with FairWarning, we had an impactful event that lasted several...
Login or Create an Account to see details.
Analyst/Coordinator
We started off using FairWarning's system to monitor our access logs for our EHR system. I also...
Login or Create an Account to see details.
Analyst/Coordinator
The acquisition has been a positive thing. I am not putting down FairWarning down here, but...
Login or Create an Account to see details.
Analyst/Coordinator
With FairWarning, we pay a fee, and I have an analyst that basically works at FairWarning for my...
Login or Create an Account to see details.
Manager
The vendor has helped us with learning and improving. The vendor has been great. The system does a...
Login or Create an Account to see details.
VP/Other Executive
Patient Privacy Intelligence is a functional tool, but its reporting capabilities could be better....
Login or Create an Account to see details.
Director
Some hospital organizations near us used FairWarning's system, so we got some insights from them,...
Login or Create an Account to see details.
Director
We had weekly calls initially when we were implementing the system, and there was good...
Login or Create an Account to see details.
Director
I don’t know that the FairWarning system supports our interoperability goals; we aren’t using the...
Login or Create an Account to see details.
Director
Everything in the system works as promoted. The information is great. It is easy to navigate. I...
Login or Create an Account to see details.
Director
Some things in the system aren't as intuitive as I thought they would be. I had to learn where some...
Login or Create an Account to see details.
Director
The FairWarning system doesn't meet all of our needs yet because the interface with our HR system...
Login or Create an Account to see details.
Director
In 12 months, I hope that the interface will be complete and that we are using it in a more...
Login or Create an Account to see details.
Analyst/Coordinator
Imprivata's support people are very attentive. We have a dedicated team of support professionals...
Login or Create an Account to see details.
Analyst/Coordinator
It is great that Imprivata is always trying to improve the product. However, it seems like there is...
Login or Create an Account to see details.
Analyst/Coordinator
The software is very intuitive. We do not have any complaints at the moment. In terms of what...
Login or Create an Account to see details.
Analyst/Coordinator
Recently, I tried to log in and could not. There was a link for support, and when I clicked on it,...
Login or Create an Account to see details.
Analyst/Coordinator
The product does most of the investigation, and once it notices something, it forwards the...
Login or Create an Account to see details.
VP/Other Executive
In terms of executive involvement, I can call the vendor's executives with my questions. I can ask...
Login or Create an Account to see details.
VP/Other Executive
The solution's enforced policies could be more specific. There are areas where I would like to...
Login or Create an Account to see details.
VP/Other Executive
The vendor seems to be keeping up with the industry's trends. I like that they are using artificial...
Login or Create an Account to see details.
VP/Other Executive
I don't feel like the vendor nickel-and-dimes us. I wouldn't say that our contract with them is...
Login or Create an Account to see details.
VP/Other Executive
The product works the way that it is promoted to. I think that our satisfaction will go up in a year...
Login or Create an Account to see details.
VP/Other Executive
One strength of Patient Privacy Intelligence is its accuracy with alerts and the investigations that...
Login or Create an Account to see details.
Nurse
There are definitely some things I would tweak in Patient Privacy Intelligence if I could. For...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor is changing the setup of the dashboard. I was really comfortable with how it was before,...
Login or Create an Account to see details.
Nurse
What the FairWarning system does exceedingly well is customize reports that we are frequenting....
Login or Create an Account to see details.
Analyst/Coordinator
Patient Privacy Intelligence has definitely helped us with our monitoring. It has cut down a lot of...
Login or Create an Account to see details.
Director
FairWarning has been rather clear, courteous, appropriate, and professional, but they have been...
Login or Create an Account to see details.
Director
We are dissatisfied and not optimistic about FairWarning's future with the acquisition. We don't see...
Login or Create an Account to see details.
Director
Unfortunately, the product is cumbersome to use. We believe that some of our other systems are...
Login or Create an Account to see details.
Director
Over the years, FairWarning has had very good ideas and has presented those ideas as things coming...
Login or Create an Account to see details.
Director
We received a call with an apology that said our hardware was coming to the end of its life and that...
Login or Create an Account to see details.
Director
The training has changed drastically. FairWarning no longer offers live training. They did away with...
Login or Create an Account to see details.
Director
FairWarning is always very good and willing to work with us with whatever we throw at them for integration....
Login or Create an Account to see details.
Director
Patient Privacy Intelligence has a consumer-friendly interface and more of a traditional SQL query....
Login or Create an Account to see details.
Director
We were already starting to look at other vendors, and we were going to give FairWarning a fair...
Login or Create an Account to see details.
Director
With FairWarning, we seemed to be left out of the loop when there was a major management change....
Login or Create an Account to see details.
Director
With Imprivata, we have had multiple success managers. We don’t want them to be cycled through. We...
Login or Create an Account to see details.
Director
We have a lot of trouble with the vendor’s ticketing system. They don’t respond to us very quickly....
Login or Create an Account to see details.
Director
When I have asked FairWarning to do something extra, they have done it. The last upgrade to the...
Login or Create an Account to see details.
Director
We can scroll vertically, but we can't scroll horizontally unless we first scroll all the way down...
Login or Create an Account to see details.
Director
The support from the vendor is good when we take advantage of it. We get out as much as we put in....
Login or Create an Account to see details.
Director
When we first implemented the system, we got a lot more activity, and that told us where we needed...
Login or Create an Account to see details.
Analyst/Coordinator
We will have FairWarning's system for the next few years to work down some of our historical...
Login or Create an Account to see details.
Analyst/Coordinator
There are pros and cons, but I am a fan of FairWarning's system. FairWarning’s support is...
Login or Create an Account to see details.
Analyst/Coordinator
We really love that FairWarning has the ability to do what we call nosey-neighbor auditing. They do...
Login or Create an Account to see details.
Analyst/Coordinator
FairWarning is super hands on and also super helpful. Anytime we need anything, they are willing to...
Login or Create an Account to see details.
Analyst/Coordinator
FairWarning is getting more into AI. The system learns our behaviors and what alerts we are clearing...
Login or Create an Account to see details.
Director
FairWarning is very active and proactive in fulfilling commitments, fulfilling promises, and trying...
Login or Create an Account to see details.
Director
To the best of my knowledge, the vendor does not nickel-and-dime. The vendor goes above and beyond...
Login or Create an Account to see details.
Director
From a user end, there is a little bit of clunkiness that I would like to see smoothed out, but that...
Login or Create an Account to see details.
Director
FairWarning has its community users’ network, and there are opportunities out there for more generic...
Login or Create an Account to see details.
Director
The algorithms and the background analytics that the vendor does are great. FairWarning really...
Login or Create an Account to see details.
Analyst/Coordinator
I think that FairWarning’s system is very positively received here. Prior to moving to FairWarning’s...
Login or Create an Account to see details.
Analyst/Coordinator
Probably the biggest plus of FairWarning has just been the day-to-day support that we get from the...
Login or Create an Account to see details.
Analyst/Coordinator
FairWarning’s solution gives us all the data we could possibly use. And we certainly have found some...
Login or Create an Account to see details.
Analyst/Coordinator
FairWarning is seamless when it comes to implementation services. The implementation was very easy....
Login or Create an Account to see details.
Director
It is hard for me to say whether the issue is with FairWarning or with us, but we have always wanted...
Login or Create an Account to see details.
Analyst/Coordinator
The FairWarning system was great, and it integrated with all of our applications.
Login or Create an Account to see details.
Analyst/Coordinator
The system is stable as far as the historical piece goes. I have never had any issues with it. With...
Login or Create an Account to see details.
Manager
FairWarning is aware that some of their customers are unable to attend their webinars that go over...
Login or Create an Account to see details.
Manager
FairWarning has done everything that they promised to do. We have had issues that were not caused by...
Login or Create an Account to see details.
Manager
FairWarning has changed their navigation layout multiple times, but they still allow us to revert to...
Login or Create an Account to see details.
Manager
The solution is self-explanatory even for users who aren't computer-savvy people. The documentation...
Login or Create an Account to see details.
Manager
FairWarning has created something where users from all over the country can sign up and talk about...
Login or Create an Account to see details.
Manager
FairWarning's current CEO will send out generalized overviews of what is happening with the...
Login or Create an Account to see details.
Manager
We will definitely continue to use Patient Privacy Intelligence. We would buy it again because...
Login or Create an Account to see details.
Manager
When I am not happy with something that FairWarning is doing, I reach out to them and receive an...
Login or Create an Account to see details.
Manager
I have never received a bill from FairWarning that charged us for anything extra that the vendor had...
Login or Create an Account to see details.
Manager
Our implementation went really well. FairWarning was able to work with us to create a script in SQL....
Login or Create an Account to see details.
VP/Other Executive
We have a designated privacy analyst from FairWarning who is contracted to handle our account. This...
Login or Create an Account to see details.
VP/Other Executive
The reports and the way they are read in the system are very clunky. The product is geared toward...
Login or Create an Account to see details.
VP/Other Executive
One of our biggest issues with FairWarning is their customer engagement. We have been with them for...
Login or Create an Account to see details.
Director
FairWarning does our upgrades. They complete their testing, so by the time we come in, we don't have...
Login or Create an Account to see details.
Director
FairWarning goes above and beyond. I thought that maybe things would change after we became more of...
Login or Create an Account to see details.
Director
The responsiveness from all levels at FairWarning has been amazing. Everyone that we come in contact...
Login or Create an Account to see details.
Director
During COVID-19, FairWarning has frequently asked us about what they can do to help. They know that...
Login or Create an Account to see details.
CIO
FairWarning's system integrates well with our enterprise system. We use the solution as our platform...
Login or Create an Account to see details.
CIO
I don't know who my FairWarning account representative is. That isn't necessarily a bad thing. I...
Login or Create an Account to see details.
Director
Plenty of training is offered, but we underestimated the resources that were out there. The more we...
Login or Create an Account to see details.
Director
Our only concern is that FairWarning was recently acquired. We hope that they continue to provide...
Login or Create an Account to see details.
Analyst/Coordinator
I love FairWarning, but they were not providing very good service, and the system just wasn’t...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor didn't keep all of their promises with their reports and other things. They continually...
Login or Create an Account to see details.
Analyst/Coordinator
FairWarning went to monthly updates, and they were putting patches in every month. The vendor would...
Login or Create an Account to see details.
Analyst/Coordinator
Our EMR was sending information to Patient Privacy Intelligence, but it was too much information for...
Login or Create an Account to see details.
Analyst/Coordinator
If we wanted to write a report and make it easy to review, FairWarning helped us with it, and they...
Login or Create an Account to see details.
Manager
We did some market research when looking for a product, and FairWarning's product rose to the top....
Login or Create an Account to see details.
Manager
Patient Privacy Intelligence is just what we needed. We are very much into metrics, measuring, and...
Login or Create an Account to see details.
Manager
We did have a couple of starts and stops with FairWarning’s networks. Somehow the system would drop,...
Login or Create an Account to see details.
Director
Overall, Patient Privacy Intelligence is a useful tool. Like with any tool or product, there are...
Login or Create an Account to see details.
Director
FairWarning provides us with a regular report based on certain criteria. They scrub the data and...
Login or Create an Account to see details.
Director
I don't know what other vendors might currently have in the market that would be comparable to...
Login or Create an Account to see details.
Director
The services that FairWarning provides have actually been really good. We don't use the...
Login or Create an Account to see details.
Director
FairWarning is always offering trainings whether we use them or not. We usually just send out...
Login or Create an Account to see details.
Director
The only barrier to our integration goals is when there are increased costs for integrating new...
Login or Create an Account to see details.
Director
The product quality is not perfect. It is not going to catch everything. The product is only as good...
Login or Create an Account to see details.
Director
I would rate the system a little lower for ease of use just because navigating the software does...
Login or Create an Account to see details.
Director
FairWarning makes regular updates to the product, including recently with COVID-19. They have...
Login or Create an Account to see details.
Director
FairWarning’s phone and web support is always really quick to respond and is really helpful. Unless...
Login or Create an Account to see details.
Director
We have identified several hundred potential breaches in access every year because of the...
Login or Create an Account to see details.
Director
We use the vendor's managed privacy services. That essentially means FairWarning is more hands on...
Login or Create an Account to see details.
Director
FairWarning does a really good job of actively monitoring user access. The customer service is...
Login or Create an Account to see details.
Director
We have a team that works directly with the application, and that team is quick to sort out when the...
Login or Create an Account to see details.
Director
FairWarning couldn't provide the analytics that we were looking for. We weren't really happy with...
Login or Create an Account to see details.
Director
One of the best things about FairWarning is their level of customer service. They are very...
Login or Create an Account to see details.
Director
The FairWarning system could move faster. It is kind of slow, and that has always been my biggest...
Login or Create an Account to see details.
Director
I do not use Managed Privacy Services from FairWarning. I have had interaction with FairWarning...
Login or Create an Account to see details.
Director
We have had huge challenges with ingesting data from our EMR into FairWarning's system. We have been...
Login or Create an Account to see details.
Director
In the past, we sent a test file to FairWarning to do quality assurance. That is something we hope...
Login or Create an Account to see details.
Director
I have more data going into FairWarning's system. The intelligent filtering was very limited before....
Login or Create an Account to see details.
Director
The biggest outcome we have seen since using FairWarning is an increased awareness in staff members...
Login or Create an Account to see details.
VP/Other Executive
I can't think of any big areas where FairWarning could improve. When we have suggestions or...
Login or Create an Account to see details.
VP/Other Executive
Everything has been going really well with FairWarning. This system has helped us out tremendously....
Login or Create an Account to see details.
VP/Other Executive
This system was the right choice for us. The solution has been really helpful when we have lost...
Login or Create an Account to see details.
VP/Other Executive
We haven't had any problems getting data from our EHR to FairWarning. When we were bringing a PACS...
Login or Create an Account to see details.
VP/Other Executive
My organization went with this system because we liked its flexibility and usability. We needed a...
Login or Create an Account to see details.
VP/Other Executive
This system has tremendously reduced the number of false positives that we receive at our...
Login or Create an Account to see details.
VP/Other Executive
FairWarning keeps their promises. Their products are expensive. But the vendor doesn't...
Login or Create an Account to see details.
VP/Other Executive
The only thing that FairWarning could improve on is their solution's integration with our other...
Login or Create an Account to see details.
VP/Other Executive
We haven't had any issues with FairWarning's managed services. We pay for more licenses than we use...
Login or Create an Account to see details.
VP/Other Executive
One of FairWarning's leaders has checked in with us to make sure that we are satisfied. FairWarning...
Login or Create an Account to see details.
VP/Other Executive
Patient Privacy Intelligence allows us to track results. Our time with the product has been a little...
Login or Create an Account to see details.
VP/Other Executive
We purchased Patient Privacy Intelligence because we didn't have the resources to review our audit...
Login or Create an Account to see details.
VP/Other Executive
We have thousands of employees who have access to our EMR. We aren't able to track them all. Patient...
Login or Create an Account to see details.
VP/Other Executive
Whenever we have a question, FairWarning answers it very quickly. The vendor is responsive. They...
Login or Create an Account to see details.
VP/Other Executive
I really like Patient Privacy Intelligence. This solution has helped our compliance department a...
Login or Create an Account to see details.
VP/Other Executive
Patient Privacy Intelligence has everything that I need to report a breach. FairWarning has included...
Login or Create an Account to see details.
VP/Other Executive
FairWarning worked with us to customize this solution. This customization has given us the ability...
Login or Create an Account to see details.
VP/Other Executive
There is one thing about the system that bugs me. When I am looking at all of my investigations on...
Login or Create an Account to see details.
VP/Other Executive
I am really happy with FairWarning's Managed Privacy Services. It is like we have another compliance...
Login or Create an Account to see details.
VP/Other Executive
This solution works really well with Epic, but not with MEDITECH. Our compliance officer who works...
Login or Create an Account to see details.
VP/Other Executive
FairWarning is very transparent, accommodating, and easy to work with. My organization looks very...
Login or Create an Account to see details.
VP/Other Executive
I really like FairWarning's dashboards, though I want more alerts and reports. I don't actually want...
Login or Create an Account to see details.
Director
The vendor has definitely avoided charging for every little thing. They have done things for us, and...
Login or Create an Account to see details.
Director
The upgrades are relatively seamless to us. They are done during our downtime hours, and then the...
Login or Create an Account to see details.
Director
We have had follow-up with some folks that did the training. I don't know whether the training is...
Login or Create an Account to see details.
Director
I would give the vendor a little bit lower rating on their ability to support our integration goals...
Login or Create an Account to see details.
CIO
FairWarning has a good product. We are using six of the rules right now, and that is meeting our...
Login or Create an Account to see details.
Director
Before, we had a need for new monitoring for drug aversion. When we took a look at Patient Privacy...
Login or Create an Account to see details.
Director
The solution drives tangible outcomes if we act upon all of the investigations. Some investigations...
Login or Create an Account to see details.
CISO
FairWarning isn’t doing a bad job, but they aren’t doing great either. They aren’t doing behavior...
Login or Create an Account to see details.
CISO
I don’t know about the upgrades. There have been some downtime notices, so I guess the vendor is...
Login or Create an Account to see details.
CISO
The system is always working. We are cloud based, the vendor is good at giving proactive service to...
Login or Create an Account to see details.
CISO
I would rate the level of executive involvement pretty low, especially now that one of our key...
Login or Create an Account to see details.
Analyst/Coordinator
I don’t like FairWarning's solution at all. I don’t think it is a good system. If it were up to me,...
Login or Create an Account to see details.
Analyst/Coordinator
We have had several different account managers. It is like there has been a revolving door with...
Login or Create an Account to see details.
Analyst/Coordinator
FairWarning is very good at sales pitching and calling us when they have new updates, but they do a...
Login or Create an Account to see details.
Analyst/Coordinator
I know we have had some problems with upgrades. Our IT department has to work with FairWarning...
Login or Create an Account to see details.
Analyst/Coordinator
I think we had one session of training, and then I had to figure out how to use the system by...
Login or Create an Account to see details.
Analyst/Coordinator
Luckily, because of COVID-19, I haven’t dealt with a FairWarning case since before the pandemic got...
Login or Create an Account to see details.
CISO
FairWarning was unreasonably nickel-and-diming us. When we joined FairWarning, we intended to...
Login or Create an Account to see details.
CISO
FairWarning would occasionally call us and say that they had missed a couple of files a few weeks...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Reports
Preferences
Related Blogs
Keys to Success in Protecting Patient Privacy