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INFINITT PACS (Global) Commentary
Filtered view: (Middle East/Africa)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The vendor’s biggest strengths are its consistently fast turnaround times on support tickets and...
The biggest opportunity for product improvement is incorporating native AI tools directly into the...
I would recommend integrating native AI diagnostic tools directly into the viewer to significantly...
What I like most about the product is that it directly reduces turnaround times for critical...
I don’t have any specific changes to recommend at this time, but I would suggest considering the...
The biggest opportunities for product improvement are to keep enhancing the product features,...
What I like most about the product is that it meets our specialty's workflow needs, offers imaging...
The vendor’s biggest strengths are that it offers an enterprise solution that is very scalable and...
After all my years working on INFINITT's system, the system architecture has become simple to understand....
The vendor’s biggest strength is how they communicate with the support team.
If I could recommend some specific changes that the vendor could make to improve my experience as a...
The biggest opportunity for product improvement would be for the vendor or headquarters to be closer...
The one promise that I find INFINITT doesn't keep is about when we will be able to have the system...
With INFINITT, I often have a set cost per month. Then, if I go over my numbers, I get charged for...
We have been trying to get others to report for us using a different PACS, and that is always a bit...
There are a few things that INFINITT could do to serve us better. INFINITT PACS is an American...
The system's quality is excellent. I always tell people that my practice has changed completely...
Things have been fine with INFINITT. There haven't been any problems. We have a local team that runs...
Commentary Summary
Comment Type Breakout