Innovaccer Population Health Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Culture, Relationship
Innovaccer is pretty progressive. They develop new things pretty quickly. Innovaccer is a very...
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Loyalty
Innovaccer is part of our long-term plans but may not be part of those plans in its current...
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Operations, Product
The platform and user interface of InCare are extremely user-friendly. When we first implemented it,...
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Product, Value
As the years have gone by, interoperability has modernized, and Innovaccer has not caught up to...
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Relationship
Innovaccer could improve the quality of their reportings about the outcomes of InCare. InCare...
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Relationship, Product
Innovaccer is doing an awful lot and is very innovative. From a holistic perspective, not just...
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Relationship
Innovaccer needs to train their customer engineering team better. Many of the team members are...
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Relationship, Product
Innovaccer wants to give outcome information, but they make assumptions about how each organization...
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Product, Value
We use the InCare platform to support our value-based care and population health work. We are a...
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Relationship, Operations
Innovaccer has done an excellent job. When we started this project, I didn't even realize how...
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Loyalty
Part of the initial reason we moved to Innovaccer was that we needed to be nimble when it came to...
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Loyalty, Product
There were two or three fundamental things that led us to use another solution more than Population...
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Relationship, Product
The vendor is more of an order taker rather than a proactive partner. They need stronger care...
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Operations
We do not receive a lot of training from the vendor, but we are always tightly connected to our...
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Loyalty
The system is part of our long-term plans. We have done a lot of strategy planning for the platform,...
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Operations
A while ago, we did an in-person training with Innovaccer that was very exciting for our people. Our...
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Relationship
We have had a couple of issues come up where things in the system haven't worked. Especially in the...
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Value
One of the benefits of the system was that it was going to cost us less per year. We are getting our...
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Culture, Relationship
There was one instance where something happened with the system and Innovaccer didn't let us know...
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Relationship, Product, Value
I have recommended the system. The things that I point out about the system are that it is a true...
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Loyalty, Product
We needed a platform with dashboards in order for our providers to see how they are performing and...
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Relationship
I haven’t had a reason to escalate beyond the Innovaccer people we currently work with. The vendor's...
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Product
We have a sophisticated population at our sites. We need tools that can automatically identify cost...
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Product
We have a lot of technology. The system does what it needs to do as a population health platform....
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Product
The system does exactly what we need it to do; it gets the information in front of the doctor or...
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Value
We definitely get our money's worth out of the platform. We find it very easy to use, and it...
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Product
The workflow for the care management solution is really easy for our care managers to follow. It is...
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Loyalty, Operations
It still feels like we are in the implementation process, and some rocky issues remain with...
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Loyalty, Relationship
Innovaccer is very siloed, and their customer teams don't always communicate. We have requested...
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Operations
We have implemented a lot of modules, but Innovaccer does a half-hour-to-hour-long training. We...
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Loyalty
It is good to see how much venture-capital funding Innovaccer has acquired because that makes me...
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Loyalty, Product
From a data-source interoperability perspective, we are putting a lot of data within the...
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Operations, Product
With the system, there could be a couple of UI items, but we have user-acceptance testing, and those...
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Product
I think we would recommend this product to a certain customer. Innovaccer's solution is really...
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Relationship
Innovaccer is really good at responding right away. I had an issue where I couldn't see a module,...
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Culture, Loyalty, Product
Innovaccer really loves the AI products they are developing. I don't know if that is criticism per...
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Relationship, Operations
Things with the system have gone well. Innovaccer has been a subject matter expert in the MSSP,...
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Product
In the Population Health Management tool, I like the new analytics and AI features the vendor is...
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Relationship, Product
A major gap we face is the inability to track antipsychotic prescribing and the associated metabolic...
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Value
We are not in true downside-risk contracts, and our legal approach requires that we demonstrate our...
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Loyalty
We are uniquely configured, and Innovaccer has worked well with us. Our network uses several EMRs,...
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Relationship, Product
I really appreciate Innovaccer’s stability. Each time we adopt a new tool, it is a major...
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Relationship, Operations
I would recommend the system. I wish we had had it sooner. The big thing with Innovaccer was that...
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Relationship
Innovaccer is very involved. If we go to them with a problem, they come up with some avenue, whether...
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Value
I would say we have received our money's worth with the system. My leaders would say it is way too...
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Relationship, Product
Innovaccer has really focused on finding efficiencies using AI. AI is obviously probably overused,...
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Loyalty, Product
We would buy the solution again. Before, we didn't really use the care management platform and...
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Operations
For the most part, we really enjoy working with Innovaccer. One thing Innovaccer does really well is...
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Loyalty
My organization was looking at other vendors, and one reason we expanded with Innovaccer was based...
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Relationship
Innovaccer's executive involvement is very, very good. We have good access to the executives.
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Loyalty, Relationship
There are metrics that I have asked Innovaccer to help me move. They are working with us on some...
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Loyalty, Relationship
Innovaccer had a good, strategic, visionary meeting with our C-suite leaders and came out of it with...
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Relationship, Operations
The things that we noticed early on that needed work are things Innovaccer has already made...
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Relationship
People from Innovaccer are here all the time. We can reach right out and get an answer from the very...
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Product
The system is fairly mature in this space now. It has taken quite a bit to get there. When we are...
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Product
Workflow integration in light of clinician time is always a challenge in general. We need some newer...
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Operations
The training on the technical aspect is fine for Population Health Management; however, vendors...
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Relationship, Operations
We have worked with Innovaccer for years and have learned how to use the system to meet our needs....
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Operations
Innovaccer had an interesting integration setup, but they were able to accommodate things from other...
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Relationship
I have access to my direct team at Innovaccer. I also have access to senior leaders in case anything...
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Operations
The main thing we learned is that when building the system from scratch, organizations have to be...
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Culture, Relationship, Operations
Working with Innovaccer has been a very positive experience overall. I have worked with a lot of...
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Culture
Innovaccer was very transparent throughout their sales process. They told us what capabilities there...
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Product
People have been happy with Population Health Management. From what I have seen, the system seems...
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Operations
The training we got for our back-end users on the system has been good. We had video conference...
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Product
The system doesn't really integrate with our EHR. We have set up ways for it to get our data, and...
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Loyalty, Product
There are certain things in our data that aren't on the platform side of the solution, even though...
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Relationship
Innovaccer's support is good. Usually, when I send an email, I will get an email back within at...
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Relationship
My personal experience with Innovaccer's proactivity has just been with things like password...
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Operations, Product
Because we are in an implementation phase, there are a lot of enhancements on our list today. We...
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Product
Part of our biggest thing is removing redundant external workflows from our care managers’...
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Product
The biggest thing that I think we struggle with is having real-time data. Our data refresh cadences...
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Operations
We are doing an implementation across a lot of users. There are definitely going to be bumps in the...
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Loyalty
We cause ourselves some inefficiencies. I think we will come up with solutions and figure things...
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Operations
In my career, I have been through several different implementations, and things with Innovaccer went...
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Culture, Product
The system works as promoted. I think we have different ways that we would like to see things,...
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Relationship
Innovaccer's support is excellent. I would give Innovaccer a high rating at the top of the scale for...
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Relationship, Product
Innovaccer needs to focus on interoperability. Everyone is still learning in that space, but I think...
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Relationship
Innovaccer has thought out the functionalities, dashboard views, and report views, and they are easy...
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Product
There are so many filtering options in Innovaccer Population Health Management that, unless the...
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Relationship
Support is where Innovaccer probably runs circles around the other vendors I have worked with in the...
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Operations
Innovaccer Population Health Management is not an easy implementation by any means. It is complex....
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Operations
Innovaccer is very good at teaching Population Health Management, but we have had to help them...
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Loyalty, Operations
We really thought that Innovaccer was going to have out-of-the-box, standard measure sets already...
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Loyalty, Product
Because our organization is so complex and we are pulling in claim speeds from several payers and...
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Product, Value
The system is kind of our record of truth, in terms of population health management and value-based...
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Relationship
Innovaccer’s strength is their ability to innovate and partner with their clients, hear what their...
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Product
We just started some really exciting, innovative things around artificial intelligence. I have been...
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Relationship, Product
For the care team members within a community practice, we are presenting care gaps and specialty...
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Loyalty, Relationship
Innovaccer has been a good partner. Honestly, I didn’t know how well their AI piece was going to go....
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Operations
We have a high standard for training, so Innovaccer deserves a middle-of-the-road score for their...
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Loyalty, Value
Innovaccer acquired a company recently, and I’m excited about what that will eventually bring, but I...
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Value
Innovaccer has a couple of areas to improve in. The first is the actual application of AI and the...
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Relationship, Value
Innovaccer's team members are great and easy to work with. They are very open to requests and ad hoc...
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Loyalty
We are potentially looking to replace Innovaccer's system because we have had a lot of internal...
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Product
Innovaccer is a little behind when it comes to AI. That has been a big push from our board. Our...
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Product
There are a few things that I wish were a little more automated or already readily available to us....
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Operations, Product
The system is very easy to use; anybody could use it. My own team learned the system really quickly....
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Loyalty, Product
The technology is great. It is great to have everything in one spot. It is great that the vendor is...
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Relationship
Innovacer is great. They are very responsive with their communication. Their availability is great....
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Relationship, Product
Currently, Population Health Management needs many more functionalities to meet our needs,...
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Operations
Innovaccer is really good at and always available for training. They have a lot of training videos....
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Loyalty, Product
It is a little bit hard to adopt from outside of our teams, so for the clinicians and others who...
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Value
Innovaccer has given us a lot of things that they haven't charged us for, but there are some things...
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Product, Value
The system gives us insights into different claims data. Without it, we would be flying blind. We...
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Product
We would love more access to real-time data in the system, but that isn't really Innovaccer's fault....
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Relationship
Innovaccer's ticket system is great. Innovaccer will get back to us quickly when we put in a ticket,...
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Relationship
We have thrown a lot of different projects at Innovaccer, and they have taken those projects very...
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Loyalty
Innovaccer could consider stronger partnerships with healthcare systems in a way that would allow us...
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Relationship, Operations
Innovaccer does a really good job with their updates. We gave the vendor some feedback, and they...
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Relationship, Operations
Innovaccer doesn't have APIs like the rest of the world these days. It is a big deal to set up an...
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Relationship, Operations
We hired Innovaccer to build some things for us, but they weren't able to build those things, even...
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Product, Value
The product definitely supports our integration goals. That is how we are getting things done.
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Product
The system relies on Power BI a lot. I am not sure whether that is something Innovaccer can change,...
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Relationship, Operations
Innovaccer is very good at training. For support, we meet with them often, and that is really...
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Culture, Value
Innovaccer for sure avoids charging for every little thing. They are very good about that.
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Culture, Loyalty, Relationship
The team members I work with at Innovaccer are really helpful. They are always trying to find new...
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Loyalty
I wouldn't buy Innovaccer's solution again for our organization. If I went somewhere else where we...
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Culture, Value
Innovaccer avoids charging for every little thing. There is some stuff they have helped us out with.
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Culture, Loyalty, Value
Innovaccer's system was selected because we thought we could capture a very large risk population...
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Relationship, Product
I really like Innovaccer’s transitional care management (TCM) tool. It has helped us go from zero...
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Operations
Innovaccer’s implementation services have been good. And they are very good with integration....
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Loyalty, Product
There have been some issues with some of Innovaccer’s development timelines. And the biggest area of...
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Product
The product was essentially Innovaccer’s data analytics platform. I wouldn't say it was ever...
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Operations, Value
InConnect was what we utilized for text-message outreaches. They were fairly tricky to set up, so we...
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Product
We liked the care management piece of Population Health Management. We were able to customize care...
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Value
We didn't end up using InNote or rolling it out to our providers because by the time Innovaccer got...
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Loyalty, Product
InGraph provided dashboards in Population Health Management, and it was really not intuitive. I have...
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Culture, Loyalty, Product
The InNote functionality is supposed to provide the overlay of the care management stuff in our EHR...
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Loyalty
We moved to Innovaccer's system because our contract with our previous platform was ending, and we...
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Loyalty
We are moving away from Innovaccer because we are transitioning to a different EMR that has care...
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Culture, Value
When Innovaccer has additional charges, those are fair. I don't think we have had any surprises...
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Product
We don't have dedicated workstations at our organization, so there were some limitations with...
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Operations, Product
InCare is very user friendly, and we can't really break it. We go in and apply different filters....
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Relationship, Value
We have seen value in the insights that we have received from Innovaccer. They provide us with what...
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Operations, Product
Aspects of the system are highly configurable, and that is beneficial. It is extremely user-friendly...
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Product
We didn’t fully appreciate that when we configured a protocol in the system, that would impact the...
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Product
We like the ease of use of InCare, but only with the caveat that we spent considerable time...
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Relationship
Population Health Management works very well. There are several things that I like about it. The...
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Operations, Product
Population Health Management isn't bad. The feedback we get from end users is that the...
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Relationship, Product
The challenge in Population Health Management is the construction. The primary thing is that...
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Culture, Operations, Product
There is an out-of-the-box dashboard, but when we deploy it, there is a bug, so the dashboard...
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Relationship, Product
The great thing with the population health side is that the Innovaccer tool can be customized to...
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Loyalty, Product
There are only a few others in this space that are positioned to do some of the integration that...
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Loyalty
The vendor hasn’t done integrations that are important for us directly into some of the other parts...
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Loyalty
Innovaccer is part of our long-term vision partly because of some of the interoperability things...
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Product
Utilization management and prior authorization of services are on Innovaccer’s development road map,...
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Relationship
I have a person from Innovaccer directly assigned to work on our account who works very closely with...
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Product
The only caveat with InCare is that I would buy it at the time that I bought it. When we purchased...
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Value
I feel like Innovaccer is pretty good when it comes to what they charge us for. However, a lot of...
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Relationship
Inovaccer is really efficient at getting back to us and working with us so that we get what we need....
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Product
Things with Innovaccer are going well. We can do a lot of edits with the system. It works very...
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Loyalty
CMS is working on fraud, waste, and abuse right now. CMS is also looking for tech companies to...
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Product
We have been able to do very well with the system. I would wholeheartedly recommend it. The only...
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Value
The things that we have paid extra for are all things that we agreed to, so there isn’t anything...
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Relationship
Innovaccer is very forward-thinking, and their ability to execute on their thinking is great. They...
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Loyalty, Product
InCare is pretty intuitive for end users, so it has a good user interface. We haven't used any of...
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Loyalty, Relationship, Product
There are some additional things that we could do with InNote, specifically around care gap...
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Relationship, Product
We haven't found a better product on the market, and Innovaccer has done a really great job with...
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Relationship
We have been working with Innovaccer for a long time, but we have received the attention we have...
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Relationship
The executive engagement has been excellent from the beginning. The vendor's original pitch to us...
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Value
Something that Innovaccer does that is common to all vendors is that when they develop something...
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Relationship
We have been working with Innovaccer for a while now, and we still have regular meetings and reviews...
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Loyalty, Relationship
The system is definitely part of our long-term plans because it is a prime portion of the incentive...
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Product
For Innovaccer’s basic reporting, they need to expand the configurability of the reporting to make...
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Relationship
Innovaccer does not contact us to see how things are going. We have to contact them when we have...
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Culture, Relationship
Innovaccer keeps all their promises after some time. They are slow at responding. A lot of the time,...
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Relationship, Operations
The biggest challenge I have always had with Innovaccer is that they need to hire more clinical...
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Loyalty, Value
I don't know that Innovaccer will be able to move with our shifting priorities as an organization....
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Product
In the population health management space, Innovaccer is a little behind some industry standards in...
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Loyalty
Innovaccer is definitely going in the right direction. We share best practices, and when it comes to...
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Product
One strength of Innovaccer is that its platform insights are delivered inside its workflows, so we...
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Culture
The vendor has made some promises with their timelines that they have not kept. I would say that 85%...
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Relationship
I think that the system is pretty good, and Innovaccer seems to be receptive to suggestions to...
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Product
The challenge that we face and that Innovaccer is facing too is that it is easy to get the solution...
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Product
The system is pretty straightforward. On the end-user endpoint where we are looking at data reports,...
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Loyalty, Product
Our end goal is to pull data, extract it from EMRs, and put it into files that we can submit for...
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Loyalty, Value
We use Innovaccer for quite a lot of their products. We recently extended our contract with them....
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Relationship
I always see that Innovaccer has a resource crunch. A lot of the team members are based out of...
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Loyalty, Relationship, Product
Besides Population Health Management, we also utilize the vendor's resources for the CMS...
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Commentary Summary
Comment Type Breakout