Innovaccer Population Health
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
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User Commentary
The vendor is good at doing data integration and customizing and tailoring the product as needed by...
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The challenge with the vendor is that the clinical expertise that they bring to the table is not as...
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The vendor is responsive, but a request sometimes has to go through multiple iterations. The...
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Innovaccer is good at communicating updates, but sometimes there are things that we are surprised...
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Innovaccer has supported us as we have built out our training, and we do the majority of our...
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Integration capabilities are one of Innovaccer's strongest attributes. They are also pretty vendor...
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I really like how the vendor has the ability to update things very quickly. Sometimes the system can...
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Some of the newer APIs that we have been working with are a little clunky, and it takes a while to...
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When we run into issues, Innovaccer’s support team is willing to jump on a Zoom call to actually see...
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When we have really important timelines and Innovaccer is behind, we do get executive-level...
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Innovaccer is really willing to try new things and partner with us, and those are some of the things...
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Innovaccer has really good dashboards to help us see progress. They have a really nice data lake...
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We are still troubleshooting some things, but the product seems to work as advertised.
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Our EMR is amazing at collecting data, but it can't give the data back to us at the granularity we...
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The vendor’s support team anticipates issues that they see on their end before we find them. The...
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The vendor’s support staff is very helpful and responsive. They are good at troubleshooting and...
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We expect our satisfaction with the product to go up in the future. We have way too many hours...
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The first couple of demonstrations we had from Innovaccer were disorganized, but once we got down to...
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Our current EMR is a good data collector, but it is hard to get results, cost, utilization, and...
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The product has a huge learning curve, and we are not through it yet. I would recommend that other...
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We have lofty goals related to InCare, and Innovaccer delivers new technology where we were never...
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In the future, from a risk standpoint for Hierarchical Condition Categories, I would love to see any...
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We have had a lot of questions on how InData works and why certain things are there, and Innovaccer...
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Every time we add more data into InData, things get slower. That issue is typical, and it could be...
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It drives me nuts that InData saves my filters because I forget what I have filtered. I start...
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We have a robust organizational hierarchy, so we have deep levels of aggregation that we always want...
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We have had some tough conversations that Innovaccer has really come through on. We are complicated,...
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Innovaccer’s platform is easy to use, especially when we focus on the cost and utilization of...
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There seems to be staffing issues on Innovaccer's team, but the products are good. Innovaccer just...
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Innovaccer has been strangely bad at executive involvement. Innovaccer seems to have closed too many...
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Innovaccer struggles with communication and ongoing QA. We spend a lot of our bandwidth working on...
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Innovaccer is capable of handling larger products than a lot of other companies. We are feeding...
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Some data, websites, and reports are better than others. Some require a bit more digging in order to...
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My understanding is that InData takes the raw data. There are several database levels, and there...
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Sometimes I need to run a specific report from InData. Our analytics team has the ability to...
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We are in a phase where we are actually deploying the dashboards, looking at them, and detailing how...
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The dashboards in InData are probably 90% there. To me, a dashboard isn't a dashboard unless it...
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The integration with some of the EMRs that our clients and clinicians use is newer for us. The...
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InData is providing me with data points, which help me drive my solution and lead to some action...
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We are extending InData as an added value within the services we offer clinicians in our health...
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We have various quality metrics, and some of those metrics depend on various sources of data. InData...
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There is a lot of data exchange that goes on between the clinicians and health plans, and we are the...
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Things are going well with Innovaccer. We are using the product in a lot of different varieties, and...
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We brought out problems to the vendor, and we wanted the vendor to avoid nickel-and-diming us, and...
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When a large organization is set in their ways and then a young company comes in and tries to get...
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COVID-19 changed our implementation plan. If I had to do things all over again, I would have changed...
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The offshore team does limit Innovaccer's support a bit. They could improve by shifting their...
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We would really like to get bidirectional integration for the system. Right now, we are just getting...
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There is a learning curve to understanding how things are laid out and organized in InCare. Our...
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Innovaccer is pretty forward thinking when it comes to coming up with new products. There are...
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The vendor is helping us to implement the platform, but they haven't necessarily told us how we...
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We are coordinating with multiple stakeholders, entities, and environments, so it is very hard for...
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The tool is of very high quality. I would absolutely recommend it to others, and we have already...
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A year from now, my satisfaction will be at the top of the scale. We are on a rapid growth ascent,...
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The system's flexibility is very important. It is a market differentiator and the reason we are...
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We are getting the data that we need to be able to drive the outcomes that we are looking for. I...
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Other customers should make sure that they understand what data sources they need to pull from so...
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I would definitely want others to know the amount of time that a business will need to spend working...
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One of the things at the top of my list of things that Innovaccer could work on would be for them to...
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Innovaccer could do more to help educate businesses on what an out-of-the-box implementation looks...
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We are in the process of really making sure that our care teams can leverage the solution to...
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We are going from a customer-vendor relationship to a strategic partnership as we continue to grow...
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Some of the things that we are asking for are a little different than other Innovaccer customers'...
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We have been able to get the product to do the things that the vendor tells us that it will do. We...
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Someone once came to me with an issue around the InCare product where Innovaccer did something that...
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We understand Innovaccer is a start-up company. We are trying to give them grace, but the problem is...
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InCare is basically like a little sideboard for the doctor to address the diagnosis and maybe make...
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Innovaccer is really good about getting other healthcare systems to join, but they are putting so...
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We didn't decide on Innovaccer's system; we inherited it from others in our organization who made...
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The constant theme throughout our Innovaccer journey is to overpromise and then underdeliver. We are...
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Innovaccer uses the fact that they are based in India as an excuse. To me, that doesn't matter. When...
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Vendors typically have the educational materials to go along with their product, such as a user...
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Innovaccer should know that people talk in the industry. When I read KLAS ratings and comments, I...
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Innovaccer has been effective with the tools that they use internally, but their people are also...
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In order to deliver a unified platform, a product needs to be able to integrate with the messy...
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If I were in charge of Innovaccer’s training, I would design it with on-site resources. People would...
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InData almost has to be a fully managed service on the back end. The biggest problem is that we...
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We have to follow up with Innovaccer about things. We have several tickets open at a time....
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A thing that would be beneficial for Innovaccer would be to start looking at a bigger, broader...
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We have just started scratching the surface, and we already see the value. Innovaccer is great in...
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There are things that Innovaccer is still working on with us. We would like to get into the research...
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Another facility has seen some of our patients, but they are on a different EMR. We have been able...
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We have made a substantial amount of income due to Innovaccer identifying care gaps. The update to...
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We chose Innovaccer after having them come in and demonstrate a deep dive into their technology....
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The vendor has been working very closely with all of our teams. From the very highest level of CIO...
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I am appreciative of and also astounded by the resources that the vendor has put into all of the...
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I was looking at the KLAS ratings for Innovaccer and thought that they seemed to hit the ball out of...
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I was thrilled after sitting down and talking about the speed to market and about how quick the...
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There are two separate things we want improvement with. One is an overall better project management...
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InData is really a one-way feed of information. In terms of integration, I would score it higher if...
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With product quality, I would rate InData higher if it shared information back with us in a way that...
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Sometimes we find problems on our own. For example, we might come in and see that some data hasn't...
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I like InData’s ability to take data from multiple sources, pull it together, and make it meaningful....
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We had been in disparate systems, and we wanted to migrate to one platform. We wanted a system that...
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I would tell other organizations considering InData or any other software that there is a...
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We hope that Innovaccer can grow with us strategically. That is important. I would like to see a...
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I certainly hope InData doesn't get more expensive. It isn't too expensive now, but we won't know...
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Things are going great with Innovaccer. Ever since we bought their products, Innovaccer has been...
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We have many VBC contracts, and all the system integration for supporting these plans is still an...
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Innovaccer has some communication gaps between different time zones. They could have been more...
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We are stretching InCare's capabilities. We are building, customizing, and changing how we use the...
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We have a very great support team. There is executive involvement all the way up the chain. If we...
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With the transition from a sales team to a project team, I think there are little gaps because...
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Innovaccer keeps all their promises, maybe not be in the way we expect, but they do keep their...
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We would like InData to be our data lake. We can see that future with Innovaccer because our...
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The product's quality is very good, but its performance and upgrades are a little slow because its...
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Epic's population health platform is Healthy Planet. In my mind, that solution isn't even on the...
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Overall, we are really satisfied with the product. There are a lot of vendors and analytics...
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Innovaccer has done a great job with integration. We have a lot of clinical data in the product. We...
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Innovaccer has been super responsive to our feedback. Whenever we have small issues, they are open...
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There has been some misalignment about the data that we thought was ours versus what we can access,...
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Before we met with Innovaccer, we engaged a lot of very good, very nice companies, but I get very...
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We are very excited about InCare. That is because we aren't in the dark with Innovaccer, so we would...
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Innovaccer had a number of team members that were affected by COVID-19, but we weren't out for...
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InCare is an excellent tool. My care management staff members appreciate its question-and-answer...
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Sometimes, Innovaccer takes longer to do some things than we want them to, but they keep all of...
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Innovaccer avoids charging us for every little thing. That is one of the reasons that I would choose...
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Innovaccer is growing. Their implementation processes are becoming more formal. That is good. When...
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Innovaccer's training needs more details about understanding dashboards. They are moving to a new...
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Innovaccer is constantly partnering with other vendors or coming up with new solutions. I don't know...
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Innovaccer has built out some FHIR API assistance, but they aren't focused on the use cases that are...
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All of Innovaccer's dashboards that we use drill down to a lot of actionable insights that we need....
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When we first started our implementation, we had regular contact and frequent meetings with...
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Innovaccer has been really good about providing us with exception reports when we need to go back to...
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Our initial and ongoing training with Innovaccer has gone well. They teach us why we need things....
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Innovaccer supports our interoperability goals. They have definitely been front and center with...
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So far, Innovaccer's turnaround time has been top notch. When they are going to be late, they let us...
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I feel like I have a lot of escalation channels available to me for Innovaccer. The vendor checks in...
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I am happy with Innovaccer. I have no complaints about anything of theirs. They can't control...
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Innovaccer wants to know what we are doing so that they can see how else they can help us. I don't...
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Our specialty area is a tough market. It is hard for vendors who are used to working in other areas....
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Innovaccer is very good at listening from the technology point of view and then building what we...
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Innovaccer has some great platforms and technology, but if we don’t know what we are looking for,...
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There is no communication going on between Innovaccer's clients, and that is a shame. I wish they...
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Innovaccer starts small, whereas other vendors usually want a bigger contract. But other vendors...
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InData is really good. Our doctors can see clinical alerts without leaving their EHR. That is...
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In the beginning, Innovaccer’s training was terrible. They didn’t even know how the product would...
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We had to bring in a lot more specialists than we thought. We thought they would do some of the...
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I thought Innovaccer's customer service manager would be more fully invested in getting a number of...
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We have noticed Innovaccer's lack of resources like subject matter experts. We had to hire a...
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Innovaccer does a great many things well. They commit to try, but they are not fully committed to...
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I feel like Innovaccer is only responsive quarterly. We get a data analyst to build dashboards, but...
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Innovaccer is responsive for training, though there isn't anything standing. We have to ask before...
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Innovaccer needs new technology in their workflows. They have worked on closed-loop systems, but...
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Our implementation was rough. Our project management for our implementation was very lacking. We...
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Things have gotten a lot better recently. We have great involvement from the executives, and we have...
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We thought that the tool was going to be a lot more flexible, but it hasn't turned out to be. InNote...
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We are trying to use the system for graphs; that has been a bit of a lift. We are asking Innovaccer...
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It has been hard to understand what Innovaccer needs from us to set things up. Initially, they were...
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I don't think that Innovaccer's implementation process is fully mapped out. There could be a better...
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Innovaccer has to have more expertise in training, and they don't always have that. I feel like...
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Innovaccer requires a lot of input. When we get things going, the system is crystal clear, but it is...
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We are starting to interface with not only the payers but also the hospital systems, and that is...
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We have embedded Innovaccer's software, and if it takes this long at a large health system to switch...
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Innovaccer’s folks aren’t as well versed in healthcare as I would like them to be. The graphs and...
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We have leveraged a lot of Innovaccer’s technology. They have been responsive to a lot of our...
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All in all, we are impressed with Innovaccer. We have used a lot of the dashboarding capabilities....
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There are some features and functionality that Innovaccer needs to bring to the table. They have...
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I have given some recommendations to Innovaccer to improve the ease of use. The software has a lot...
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The people at Innovaccer are the consummate salespeople, and that is not a bad thing. But they try...
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There is a huge initiative that Medicare is pushing through that Innovaccer was not aware of or...
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We are not quite there with our overall satisfaction with Innovaccer. I can see the value in what...
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Innovaccer has actually been pretty good about not sticking us with large bills. As we have loaded...
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I paid for certain things in full, and we don’t have them yet. I paid for a lot of interfaces, and I...
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Innovaccer's pricing model they gave us is exceptional. They gave us fixed-fee pricing, and usually,...
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I would love to see Innovaccer be a little more attuned to data needs related to healthcare,...
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The real thing that is nice about the system is it allows integration into the EHR. That is very...
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Innovaccer does a fantastic job of keeping promises. I can’t say enough good about them. I would be...
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Things have been going fairly well. We had some bumps in the road during the implementation, but we...
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Innovaccer has a lot of support people in India, and the support people did a yeoman's job of not...
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The products are wonderful. Innovaccer has to go across a wide network of both vertical silos in...
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Innovaccer has been very innovative. They have developed a brand-new, custom functionality for us...
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The vendor's executive involvement has been wonderful. The executives have been there, they have...
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Innovaccer doesn't nitpick. They drive tangible results. The value of their system is great compared...
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We really like InCare for case management, but we also have a third-party system for a contact...
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There was no integration between a third-party system and the care-management system, but Innovaccer...
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We had an agreement for the vendor's patient engagement solution. Frankly, we are waiting to see...
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I tried to push as hard as I possibly could to try to get the vendor's point-of-care application...
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One thing that Innovaccer does really well is the user experience. The system's user interface is...
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Both products from Innovaccer meet our needs well. We are able to generate the reports we need. We...
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InCare is the product that we use for our day-to-day care management activities. Our care management...
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