Innovaccer Population Health
Filtered view: All
Subject Expert
Bradley Hunter
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
ROI / Cost (care and feeding)
I would go with Innovaccer again. The product works well. The vendor has done a lot of good,...
Login or Create an Account to see details.
Implementation and Training
Innovaccer reaches out with training materials occasionally. It might be nice if the vendor sent...
Login or Create an Account to see details.
Functionality and Upgrades
The only reason I am a bit hesitant to say that the product is working as promoted is the data. Once...
Login or Create an Account to see details.
Functionality and Upgrades
The issue is not so much what Innovaccer can improve; the system is just a small piece of what we...
Login or Create an Account to see details.
Service and Support
Support people from Innovaccer always follow up in a timely manner. We get bounced around a little...
Login or Create an Account to see details.
Relationship
Our relationship with Innovaccer is very good. Based on what I know about the vendor and what they...
Login or Create an Account to see details.
Relationship
Innovaccer delivers things eventually but not consistently. And the deliveries are usually not on time....
Login or Create an Account to see details.
Implementation and Training
The vendor’s clinical expertise is slim, so in terms of workflows and use cases, we are the ones who...
Login or Create an Account to see details.
Relationship
We advise Innovaccer on how to build things so that the product is more intuitive. We drive so much...
Login or Create an Account to see details.
Relationship
Innovaccer is great. If we tell them exactly what we want and exactly what to do, they can do...
Login or Create an Account to see details.
Service and Support
I meet with the support team frequently. They are responsive. And when we have issues and we...
Login or Create an Account to see details.
Relationship
Normally, we are the ones bringing up problems. Innovaccer doesn’t do a great job with QA for their...
Login or Create an Account to see details.
Relationship
Innovaccer is not just our vendor; they are a strategic partner, and we are very integrated with...
Login or Create an Account to see details.
Implementation and Training
Innovaccer recently launched a university for their training department. That has had a very...
Login or Create an Account to see details.
Service and Support
I believe that we demand a lot from Innovaccer, but they have done well at adapting and trying to...
Login or Create an Account to see details.
Relationship
Innovaccer is a stellar organization to deal with. The vendor's engagement is incredibly high, and...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Innovaccer was very flexible with their pricing model, and that was really helpful.
Login or Create an Account to see details.
Functionality and Upgrades
The vendor could notify us when changes are happening. We know that things are coming, but we don't...
Login or Create an Account to see details.
Relationship
Innovaccer has been super open to feedback and working through areas we feel could be improved. We...
Login or Create an Account to see details.
Lessons Learned
I would like the vendor to start hiring clinical people with experience who can actually help us...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The solution brings all of our patient data from multiple systems together into one common view....
Login or Create an Account to see details.
Service and Support
Innovaccer's people are very smart, but they don't understand any of our data. That means that they...
Login or Create an Account to see details.
Relationship
We didn’t always meet the implementation timelines, but Innovaccer would find more resources and...
Login or Create an Account to see details.
Relationship
Innovaccer is very responsive. They really want to help their customers succeed and to understand...
Login or Create an Account to see details.
Service and Support
Innovaccer has a value engineering team that is there to work closely with customers and help them...
Login or Create an Account to see details.
Relationship
We have standing meetings with Innovaccer's leadership team. They are always interested to hear the...
Login or Create an Account to see details.
Sales and Contracting
Around the flexibility of what Innovaccer refers to as their strategy or the way they identify...
Login or Create an Account to see details.
Relationship
Innovaccer has filled all the gaps we identified in the product. The vendor has been responsive to...
Login or Create an Account to see details.
Lessons Learned
My recommendation depends on how robust the organization’s support team is. If a client has a strong...
Login or Create an Account to see details.
Future Outlook
We still have so much more work to do on Innovaccer Population Health Management, but once it is...
Login or Create an Account to see details.
Relationship
Innovaccer has been very patient as we have navigated very complicated payer issues that have...
Login or Create an Account to see details.
Relationship
I am very likely to recommend Innovaccer, and I have recommended them to several organizations. My...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Innovaccer does not charge me for every little change. They have stuck to the original scope of our...
Login or Create an Account to see details.
Functionality and Upgrades
The concepts and labels Innovaccer uses are a little obscure. The calculations can be difficult to...
Login or Create an Account to see details.
Other Observations & Comments
There were some misunderstandings in terms of what the product would do. It was nothing deliberate...
Login or Create an Account to see details.
Relationship
We are using Innovaccer’s dashboard to identify opportunities for improvement. The Innovaccer team...
Login or Create an Account to see details.
Relationship
As a relatively new organization, Innovaccer could benefit from having more structure in place in...
Login or Create an Account to see details.
Relationship
In general, Innovaccer keeps up on their promises. The vendor is very responsive if there is ever an...
Login or Create an Account to see details.
Relationship
We have been with Innovacer for some time, and we have always seen them as a great partner. We have...
Login or Create an Account to see details.
Functionality and Upgrades
We had some hiccups when Innovaccer switched over to their new platform. There were some times when...
Login or Create an Account to see details.
Functionality and Upgrades
There are some things that we would like to do, and we have been doing some development work with...
Login or Create an Account to see details.
Relationship
Innovaccer is always available, and they know our product. They have been working with us for a...
Login or Create an Account to see details.
Implementation and Training
We had some hiccups with some of the products in terms of the implementation and rollout. Some...
Login or Create an Account to see details.
Relationship
With the work we have done so far, the vendor has been able to take in all the data, aggregate it,...
Login or Create an Account to see details.
Future Outlook
Innovaccer outshines many of the other vendors we looked at. A different vendor was not able to do...
Login or Create an Account to see details.
Functionality and Upgrades
Innovaccer has good products, and InCare itself is good and very customizable. We can put in our own...
Login or Create an Account to see details.
Sales and Contracting
The vendor avoids charging me for every little thing. I have some custom hours built into my...
Login or Create an Account to see details.
Functionality and Upgrades
We wish that the system came with some prebuilt protocols, such as a heart failure protocol or a...
Login or Create an Account to see details.
Future Outlook
We don’t know whether or not we will stay with InCare because there might be a systemwide...
Login or Create an Account to see details.
Relationship
We have used the product for a long time, but we are nowhere near getting the value out of it that...
Login or Create an Account to see details.
Service and Support
The biggest improvement the vendor could make with their implementation is with the stability of...
Login or Create an Account to see details.
Sales and Contracting
The product could be better with regard to the ability for us to understand where we are. The vendor...
Login or Create an Account to see details.
Lessons Learned
I would recommend Innovaccer with the caveat that the vendor needs to improve their project...
Login or Create an Account to see details.
Interfacing and Integration
We have had a good partnership with Innovaccer, and we have actually sunsetted other platforms....
Login or Create an Account to see details.
Relationship
Any vendor struggles with the pace of change in value-based care because it is never fast enough,...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Innovaccer's platform is one that can aggregate all our value-based data together. It has a strong...
Login or Create an Account to see details.
Relationship
Innovaccer will overpromise and underdeliver. I don't think that is unreasonable. I know the vendor...
Login or Create an Account to see details.
Relationship
In a vendor partnership like the one we have with Innovaccer, an important thing is that the vendor...
Login or Create an Account to see details.
Relationship
Innovaccer's executives are great to work with. The vendor's biggest strength is their ability to...
Login or Create an Account to see details.
Technology
I probably wouldn't recommend Innovaccer's solution to peers who are innovators or people who want...
Login or Create an Account to see details.
Interfacing and Integration
There are some opportunities for the vendor on the business intelligence side. We need some more...
Login or Create an Account to see details.
Implementation and Training
Innovaccer's training team has been amazing. The team understands our situation and listens to us,...
Login or Create an Account to see details.
Functionality and Upgrades
In our care strategies, our EMR doesn't allow us to pull more than one department at a time. This...
Login or Create an Account to see details.
Service and Support
The vendor is good at doing data integration and customizing and tailoring the product as needed by...
Login or Create an Account to see details.
Relationship
The challenge with the vendor is that the clinical expertise that they bring to the table is not as...
Login or Create an Account to see details.
Service and Support
The vendor is responsive, but a request sometimes has to go through multiple iterations. The...
Login or Create an Account to see details.
Relationship
Innovaccer is good at communicating updates, but sometimes there are things that we are surprised...
Login or Create an Account to see details.
Implementation and Training
Innovaccer has supported us as we have built out our training, and we do the majority of our...
Login or Create an Account to see details.
Interfacing and Integration
Integration capabilities are one of Innovaccer's strongest attributes. They are also pretty vendor...
Login or Create an Account to see details.
Functionality and Upgrades
I really like how the vendor has the ability to update things very quickly. Sometimes the system can...
Login or Create an Account to see details.
Functionality and Upgrades
Some of the newer APIs that we have been working with are a little clunky, and it takes a while to...
Login or Create an Account to see details.
Service and Support
When we run into issues, Innovaccer’s support team is willing to jump on a Zoom call to actually see...
Login or Create an Account to see details.
Service and Support
When we have really important timelines and Innovaccer is behind, we do get executive-level...
Login or Create an Account to see details.
Service and Support
Innovaccer is really willing to try new things and partner with us, and those are some of the things...
Login or Create an Account to see details.
Functionality and Upgrades
Innovaccer has really good dashboards to help us see progress. They have a really nice data lake...
Login or Create an Account to see details.
Other Observations & Comments
We are still troubleshooting some things, but the product seems to work as advertised.
Login or Create an Account to see details.
Functionality and Upgrades
Our EMR is amazing at collecting data, but it can't give the data back to us at the granularity we...
Login or Create an Account to see details.
Service and Support
The vendor’s support team anticipates issues that they see on their end before we find them. The...
Login or Create an Account to see details.
Service and Support
The vendor’s support staff is very helpful and responsive. They are good at troubleshooting and...
Login or Create an Account to see details.
Future Outlook
We expect our satisfaction with the product to go up in the future. We have way too many hours...
Login or Create an Account to see details.
Implementation and Training
The first couple of demonstrations we had from Innovaccer were disorganized, but once we got down to...
Login or Create an Account to see details.
Functionality and Upgrades
Our current EMR is a good data collector, but it is hard to get results, cost, utilization, and...
Login or Create an Account to see details.
Implementation and Training
The product has a huge learning curve, and we are not through it yet. I would recommend that other...
Login or Create an Account to see details.
Technology
We have lofty goals related to InCare, and Innovaccer delivers new technology where we were never...
Login or Create an Account to see details.
Functionality and Upgrades
In the future, from a risk standpoint for Hierarchical Condition Categories, I would love to see any...
Login or Create an Account to see details.
Relationship
We have had a lot of questions on how InData works and why certain things are there, and Innovaccer...
Login or Create an Account to see details.
Technology
Every time we add more data into InData, things get slower. That issue is typical, and it could be...
Login or Create an Account to see details.
Functionality and Upgrades
It drives me nuts that InData saves my filters because I forget what I have filtered. I start...
Login or Create an Account to see details.
Functionality and Upgrades
We have a robust organizational hierarchy, so we have deep levels of aggregation that we always want...
Login or Create an Account to see details.
Relationship
We have had some tough conversations that Innovaccer has really come through on. We are complicated,...
Login or Create an Account to see details.
Functionality and Upgrades
Innovaccer’s platform is easy to use, especially when we focus on the cost and utilization of...
Login or Create an Account to see details.
Service and Support
There seems to be staffing issues on Innovaccer's team, but the products are good. Innovaccer just...
Login or Create an Account to see details.
Relationship
Innovaccer has been strangely bad at executive involvement. Innovaccer seems to have closed too many...
Login or Create an Account to see details.
Service and Support
Innovaccer struggles with communication and ongoing QA. We spend a lot of our bandwidth working on...
Login or Create an Account to see details.
Functionality and Upgrades
Innovaccer is capable of handling larger products than a lot of other companies. We are feeding...
Login or Create an Account to see details.
Service and Support
Some data, websites, and reports are better than others. Some require a bit more digging in order to...
Login or Create an Account to see details.
Functionality and Upgrades
My understanding is that InData takes the raw data. There are several database levels, and there...
Login or Create an Account to see details.
Functionality and Upgrades
Sometimes I need to run a specific report from InData. Our analytics team has the ability to...
Login or Create an Account to see details.
Service and Support
We are in a phase where we are actually deploying the dashboards, looking at them, and detailing how...
Login or Create an Account to see details.
Other Observations & Comments
The dashboards in InData are probably 90% there. To me, a dashboard isn't a dashboard unless it...
Login or Create an Account to see details.
Future Outlook
The integration with some of the EMRs that our clients and clinicians use is newer for us. The...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
InData is providing me with data points, which help me drive my solution and lead to some action...
Login or Create an Account to see details.
Other Observations & Comments
We are extending InData as an added value within the services we offer clinicians in our health...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have various quality metrics, and some of those metrics depend on various sources of data. InData...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
There is a lot of data exchange that goes on between the clinicians and health plans, and we are the...
Login or Create an Account to see details.
Relationship
Things are going well with Innovaccer. We are using the product in a lot of different varieties, and...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We brought out problems to the vendor, and we wanted the vendor to avoid nickel-and-diming us, and...
Login or Create an Account to see details.
Relationship
When a large organization is set in their ways and then a young company comes in and tries to get...
Login or Create an Account to see details.
Implementation and Training
COVID-19 changed our implementation plan. If I had to do things all over again, I would have changed...
Login or Create an Account to see details.
Service and Support
The offshore team does limit Innovaccer's support a bit. They could improve by shifting their...
Login or Create an Account to see details.
Other Observations & Comments
We would really like to get bidirectional integration for the system. Right now, we are just getting...
Login or Create an Account to see details.
Lessons Learned
There is a learning curve to understanding how things are laid out and organized in InCare. Our...
Login or Create an Account to see details.
Relationship
Innovaccer is pretty forward thinking when it comes to coming up with new products. There are...
Login or Create an Account to see details.
Implementation and Training
The vendor is helping us to implement the platform, but they haven't necessarily told us how we...
Login or Create an Account to see details.
Relationship
We are coordinating with multiple stakeholders, entities, and environments, so it is very hard for...
Login or Create an Account to see details.
Lessons Learned
The tool is of very high quality. I would absolutely recommend it to others, and we have already...
Login or Create an Account to see details.
Future Outlook
A year from now, my satisfaction will be at the top of the scale. We are on a rapid growth ascent,...
Login or Create an Account to see details.
Functionality and Upgrades
The system's flexibility is very important. It is a market differentiator and the reason we are...
Login or Create an Account to see details.
Relationship
We are getting the data that we need to be able to drive the outcomes that we are looking for. I...
Login or Create an Account to see details.
Lessons Learned
Other customers should make sure that they understand what data sources they need to pull from so...
Login or Create an Account to see details.
Lessons Learned
I would definitely want others to know the amount of time that a business will need to spend working...
Login or Create an Account to see details.
Implementation and Training
One of the things at the top of my list of things that Innovaccer could work on would be for them to...
Login or Create an Account to see details.
Implementation and Training
Innovaccer could do more to help educate businesses on what an out-of-the-box implementation looks...
Login or Create an Account to see details.
Relationship
We are in the process of really making sure that our care teams can leverage the solution to...
Login or Create an Account to see details.
Relationship
We are going from a customer-vendor relationship to a strategic partnership as we continue to grow...
Login or Create an Account to see details.
Implementation and Training
Some of the things that we are asking for are a little different than other Innovaccer customers'...
Login or Create an Account to see details.
Functionality and Upgrades
We have been able to get the product to do the things that the vendor tells us that it will do. We...
Login or Create an Account to see details.
Relationship
Someone once came to me with an issue around the InCare product where Innovaccer did something that...
Login or Create an Account to see details.
Relationship
We understand Innovaccer is a start-up company. We are trying to give them grace, but the problem is...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
InCare is basically like a little sideboard for the doctor to address the diagnosis and maybe make...
Login or Create an Account to see details.
Relationship
Innovaccer is really good about getting other healthcare systems to join, but they are putting so...
Login or Create an Account to see details.
Lessons Learned
We didn't decide on Innovaccer's system; we inherited it from others in our organization who made...
Login or Create an Account to see details.
Relationship
The constant theme throughout our Innovaccer journey is to overpromise and then underdeliver. We are...
Login or Create an Account to see details.
Relationship
Innovaccer uses the fact that they are based in India as an excuse. To me, that doesn't matter. When...
Login or Create an Account to see details.
Implementation and Training
Vendors typically have the educational materials to go along with their product, such as a user...
Login or Create an Account to see details.
Relationship
Innovaccer should know that people talk in the industry. When I read KLAS ratings and comments, I...
Login or Create an Account to see details.
Relationship
Innovaccer has been effective with the tools that they use internally, but their people are also...
Login or Create an Account to see details.
Functionality and Upgrades
In order to deliver a unified platform, a product needs to be able to integrate with the messy...
Login or Create an Account to see details.
Implementation and Training
If I were in charge of Innovaccer’s training, I would design it with on-site resources. People would...
Login or Create an Account to see details.
Relationship
InData almost has to be a fully managed service on the back end. The biggest problem is that we...
Login or Create an Account to see details.
Relationship
We have to follow up with Innovaccer about things. We have several tickets open at a time....
Login or Create an Account to see details.
Functionality and Upgrades
A thing that would be beneficial for Innovaccer would be to start looking at a bigger, broader...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have just started scratching the surface, and we already see the value. Innovaccer is great in...
Login or Create an Account to see details.
Relationship
There are things that Innovaccer is still working on with us. We would like to get into the research...
Login or Create an Account to see details.
Interfacing and Integration
Another facility has seen some of our patients, but they are on a different EMR. We have been able...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have made a substantial amount of income due to Innovaccer identifying care gaps. The update to...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We chose Innovaccer after having them come in and demonstrate a deep dive into their technology....
Login or Create an Account to see details.
Relationship
The vendor has been working very closely with all of our teams. From the very highest level of CIO...
Login or Create an Account to see details.
Interfacing and Integration
I am appreciative of and also astounded by the resources that the vendor has put into all of the...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I was looking at the KLAS ratings for Innovaccer and thought that they seemed to hit the ball out of...
Login or Create an Account to see details.
Implementation and Training
I was thrilled after sitting down and talking about the speed to market and about how quick the...
Login or Create an Account to see details.
Relationship
There are two separate things we want improvement with. One is an overall better project management...
Login or Create an Account to see details.
Interfacing and Integration
InData is really a one-way feed of information. In terms of integration, I would score it higher if...
Login or Create an Account to see details.
Interfacing and Integration
With product quality, I would rate InData higher if it shared information back with us in a way that...
Login or Create an Account to see details.
Service and Support
Sometimes we find problems on our own. For example, we might come in and see that some data hasn't...
Login or Create an Account to see details.
Functionality and Upgrades
I like InData’s ability to take data from multiple sources, pull it together, and make it meaningful....
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We had been in disparate systems, and we wanted to migrate to one platform. We wanted a system that...
Login or Create an Account to see details.
Lessons Learned
I would tell other organizations considering InData or any other software that there is a...
Login or Create an Account to see details.
Future Outlook
We hope that Innovaccer can grow with us strategically. That is important. I would like to see a...
Login or Create an Account to see details.
Other Observations & Comments
I certainly hope InData doesn't get more expensive. It isn't too expensive now, but we won't know...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Things are going great with Innovaccer. Ever since we bought their products, Innovaccer has been...
Login or Create an Account to see details.
Future Outlook
We have many VBC contracts, and all the system integration for supporting these plans is still an...
Login or Create an Account to see details.
Relationship
Innovaccer has some communication gaps between different time zones. They could have been more...
Login or Create an Account to see details.
Future Outlook
We are stretching InCare's capabilities. We are building, customizing, and changing how we use the...
Login or Create an Account to see details.
Relationship
We have a very great support team. There is executive involvement all the way up the chain. If we...
Login or Create an Account to see details.
Lessons Learned
With the transition from a sales team to a project team, I think there are little gaps because...
Login or Create an Account to see details.
Relationship
Innovaccer keeps all their promises, maybe not be in the way we expect, but they do keep their...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We would like InData to be our data lake. We can see that future with Innovaccer because our...
Login or Create an Account to see details.
Functionality and Upgrades
The product's quality is very good, but its performance and upgrades are a little slow because its...
Login or Create an Account to see details.
Functionality and Upgrades
Epic's population health platform is Healthy Planet. In my mind, that solution isn't even on the...
Login or Create an Account to see details.
Service and Support
Overall, we are really satisfied with the product. There are a lot of vendors and analytics...
Login or Create an Account to see details.
Functionality and Upgrades
Innovaccer has done a great job with integration. We have a lot of clinical data in the product. We...
Login or Create an Account to see details.
Service and Support
Innovaccer has been super responsive to our feedback. Whenever we have small issues, they are open...
Login or Create an Account to see details.
Relationship
There has been some misalignment about the data that we thought was ours versus what we can access,...
Login or Create an Account to see details.
Preferences