Innovaccer Population Health Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Culture
The vendor has made some promises with their timelines that they have not kept. I would say that 85%...
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Relationship
I think that the system is pretty good, and Innovaccer seems to be receptive to suggestions to...
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Product
The challenge that we face and that Innovaccer is facing too is that it is easy to get the solution...
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Product
The system is pretty straightforward. On the end-user endpoint where we are looking at data reports,...
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Loyalty, Product
Our end goal is to pull data, extract it from EMRs, and put it into files that we can submit for...
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Loyalty, Value
We use Innovaccer for quite a lot of their products. We recently extended our contract with them....
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Relationship
I always see that Innovaccer has a resource crunch. A lot of the team members are based out of...
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Loyalty, Relationship, Product
Besides Population Health Management, we also utilize the vendor's resources for the CMS...
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Relationship, Product
The system doesn't work. The intelligence isn't as intended, or the integration breaks. Things are...
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Relationship, Operations, Value
We get the system for a bargain. It is pretty easy to use. And I would be likely to recommend it for...
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Relationship
I would like to see Innovaccer's communication and support improved. It is difficult to communicate...
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Relationship
Innovaccer does not keep all their promises. They overpromise and underdeliver. It is hard to...
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Loyalty, Value
I don't know whether I would buy the system again. Originally, nobody in the market did what...
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Value
Innovaccer does not avoid charging for every little thing. They want to charge us for pilots, and...
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Operations
The InCare product takes more hands-on learning for users. However, the implementation was easy....
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Product, Value
InCare is definitely exactly what we expected. It allows us to collect outcomes that we couldn't...
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Culture
Innovaccer's contract is up for renewal, and usually, that means they have to haggle over pricing....
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Relationship
One group of our folks didn't want two-way communication, so with InCare, we can take information,...
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Relationship
I know Innovaccer does have tech support. Innovaccer is an incredibly hands-on vendor. They fly...
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Product
We are running claims data with Population Health Management, and that is great. We have live data...
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Product
On the landing page of Innovaccer's system, we can look at the patient worklist page by day or by...
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Loyalty, Product
In a productivity model, which is where my organization is, we are looking for quantity, not...
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Loyalty, Product
We have tried to pull data from Innovaccer's system, but this year, we have really had to focus on...
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Culture, Relationship
I think Innovaccer tries to keep all their promises. I don't know whether our problems are their...
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Relationship
When I have worked with them, the Innovaccer team has always been helpful. The product team is...
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Product
I use Innovaccer's system frequently. It is a requirement. We are using it as basically another EHR...
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Loyalty, Product
We have struggled to get the prescription claims information from another vendor's product into...
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Loyalty, Product
We have been using Innovaccer’s InGraph solution. We always refer to it as our data warehouse. In...
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Loyalty, Product
The first thing that comes to mind for Innovaccer’s strengths is the data warehouse. Innovaccer...
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Relationship, Operations
We have maintained a pretty close relationship with some of the Innovaccer team members from our...
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Loyalty
We expected the solution to shorten the amount of time it took to produce reporting and analytics...
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Loyalty, Product
I would like to see Innovaccer streamline the ability to create. For our specific use case, we would...
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Product, Value
The product is for sure easy to use. If I can use it, anyone can. From a care management...
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Relationship
We have the day-to-day team that we connect with at Innovaccer, and we touch base frequently with...
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Product, Value
Population Health Management is better at cost utilization than other population health tools and...
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Operations
In the late 1990s, software vendors had teams of professionals that used the tool themselves. They...
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Loyalty, Product
Things are going well enough with the system, and it is still our primary tool. Another tool hasn't...
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Value
Innovaccer charges for every little thing. As the Population Health Management product has further...
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Loyalty
We are going to be shopping soon. We have been with Innovaccer for a few years and are still working...
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Product, Value
Innovaccer wants to hit us with bills for a substantial amount to build out basic reporting that...
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Operations
Innovaccer was very organized with the implementation process. They did dedicate a lot of resources...
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Relationship, Value
I would recommend Innovaccer to a peer I didn't like and wanted to inflict Innovaccer on somebody....
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Loyalty, Product
Part of Population Health Management's ability to support our integration goals is on us, so I would...
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Culture
Innovaccer bought a CRM company, but I already have a CRM tool that I'm really happy with....
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Loyalty, Product
We love and buy some of the technology the vendor comes up with. For instance, we bought an SDOH...
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Culture, Relationship
The vendor is always inventing new product lines that they want to do a demo and sell to me that...
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Product
Innovaccer is tremendous at aggregating clinical data and bringing disparate data feeds into a...
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Relationship
When we have a governance meeting with the vendor, they bring more people out than we do; they fly...
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Relationship, Product
If someone asked me about Innovaccer, my advice would be that the customer shouldn't expect all of...
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Relationship
Ultimately, the vendor keeps their promises. It may take me a couple of phone calls to get a promise...
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Culture, Relationship, Operations
We had growing pains with Population Health Management. We were in a unique business, so we had a...
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Relationship, Operations
Innovaccer is proactive, and an example of this was actually to set up some monitoring of some of...
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Relationship, Product
It is very unusual that we are in the type of market that we are in, and a lot of Innovaccer’s tools...
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Product, Value
First of all, Population Health Management is saving providers hours of chart reviewing time, and...
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Relationship, Operations
Upgrades don't impact us as much now that the system is on the cloud. When Innovaccer does an...
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Culture, Value
We are spending less time with Innovaccer than we did when we tried to build our own system before,...
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Loyalty, Product
I see some opportunities for growth in the system, like adding Hierarchical Condition Categories for...
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Loyalty
Innovaccer is absolutely part of our long-term plans. It would be hard for us to leave them. The...
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Culture, Operations
When we moved to Innovaccer's system, we had one enterprise solution, so we thought our move would...
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Operations
A big thing for Innovaccer needs to be planning. If they have any internal resources who have done a...
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Culture, Relationship
Innovaccer does customer service and communication well. That is awesome. We have been working with...
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Operations
When we deployed some of Innovaccer's modules to our providers and internal teams, Innovaccer gave...
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Relationship, Operations
We had a big project where we did an upgrade and implemented some practices with the software. We...
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Relationship
Innovaccer was trying to divert us onto other products that we really didn't want because we were...
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Culture
These products are a hard sell, the same as health information exchanges. When we think about it,...
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Culture, Value
Innovaccer was an atrocious vendor, so we terminated our painful agreement with them. At the time we...
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Relationship
I would give Innovaccer all zeros if I could because I am not impressed by their leadership, their...
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Loyalty, Relationship
We are leveraging Innovaccer's system to create transparency and interoperability with our clinical...
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Culture, Product
In terms of Population Health Management working as promoted, there is a little bit of back and...
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Loyalty
Population Health Management's strength is that the system has been great at anticipating our needs....
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Relationship
We are using a few of Innovaccer's products. Overall, Innovaccer has been a great partner to work...
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Product
Innovaccer could deliver better with their AI language model. It is very difficult for the AI to...
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Product
The system has been stood up, but a few things haven't been what we expected. Also, the product is...
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Operations
As we were implementing the platform, everybody was wringing their hands over the training and all...
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Relationship
Sometimes Innovaccer is too eager, and that is not from a change management perspective. They have...
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Relationship, Operations
We follow a different project methodology than Innovaccer does. They do everything in sprints, and...
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Culture
The guidance I would give anybody about Innovaccer is around contracting. I would advise anybody to...
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Relationship, Operations
The users from Innovaccer who are helping us out are very attentive. Even with our go-live, we...
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Operations
We ended up doing a very rapid implementation with the system. We got to where we needed to be. Part...
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Culture, Value
Innovaccer does not avoid charging for every little thing. We find extra costs. That has been one of...
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Product
Innovaccer's population health management system is less easy to use than their other solutions....
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Operations
Innovaccer provides training on new features and new products, and that is effective. I don't have...
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Culture, Relationship
If the team that I work with on a day-by-day basis from Innovaccer says that they will do something,...
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Culture, Relationship
In recent months, Innovaccer has done a lot of interactions with us to try and understand what our...
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Relationship
Any challenges we encounter with Innovaccer are related to them being a bit siloed sometimes. We...
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Operations
When Innovaccer does upgrades, the vendor often groups the upgrades, and we don't always get the...
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Culture, Value
I don't have the experience to compare Innovaccer's pricing model to anything else, but in my...
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Loyalty, Operations, Product
Population Health Management is fairly user friendly and intuitive to work with. I definitely...
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Relationship, Product
In relation to care management, Innovaccer has provided us with some dashboards for gaps in care,...
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Culture, Relationship
Innovaccer mostly keeps all their promises, but there have been a few times I have almost felt like...
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Culture
I would be highly likely to recommend Population Health Management to a peer or a friend, and at the...
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Relationship
Innovaccer has been super helpful. We are exploring the system's CRM capabilities at the moment....
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Loyalty, Operations, Product
I would like more of a back-and-forth data feed in our EMR. I don't know whether the issue is our...
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Product, Value
From my perspective, things are going well with the system overall. I really appreciate the way the...
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Operations
A couple of modules in Population Health Management seriously need work, but overall, there is...
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Product
One of Innovaccer’s really strong points is they keep audit logs on everything, and they are...
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Loyalty, Relationship
Innovaccer is really at the cutting edge of technology, so we are very happy with them. There is the...
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Operations
There were a few things Innovaccer told to us in the early parts of the implementation that we have...
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Value
I always feel like companies want to charge for everything, but Innovaccer works with us. They could...
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Operations, Product
Innovaccer did a great job with the go-live. The strategies we have built have really made sure we...
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Product
The way we utilize Population Health Management is we have assigned care navigators, or nurses...
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Product, Value
Population Health Management platform is much better than Data Platform. I have received a lot of...
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Loyalty
There are questions about data accuracy and the timeliness of information coming across. As an...
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Relationship, Product
I'm so focused on transitional care management services right now, and for some reason, we continue...
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Loyalty
The vendor has implemented their suspect coding into some of our specific strategies. Now the system...
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Culture
We have some normal implementation stuff that always happens with Innovaccer, and we never believe...
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Relationship
Innovaccer is very reactive, but they have some really good folks who work with us from a quality...
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Relationship
We have met with Innovaccer, and they have developed new products. They have gone above to keep...
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Operations
My nurses spent a few hours in a training session for InCare and haven't had to be trained since...
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Loyalty, Relationship
A lot of the stuff that Innovaccer has built recently has been to help the front-end users be able...
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Relationship, Operations
The Innovaccer team in India is not familiar with US healthcare, and the firm hires a lot of people...
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Culture, Relationship, Value
I just learned that Innovaccer often offers their pilot solutions as new tools. That was potentially...
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Value
I have more needs than Innovaccer's system meets, but that is just because we have grown as an...
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Culture, Relationship
Our partnership with Innovaccer is one of the better partnerships that I have encountered in many...
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Loyalty, Product
Like many folks, Innovaccer's data was based on the analytics that were coming from payers. That was...
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Operations
Our ongoing training and implementation have been driven by different teams. Our implementation...
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Product
When we started with the tool, it was a population health tool. However, I have since looked at it...
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Value
The system is worth the investment because of its ability to progressively integrate across an...
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Loyalty, Product, Value
No system can meet all of our needs. In terms of population health, we haven't seen any systems that...
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Relationship
The vendor's support people have been responsive, and they have given us what we have needed. The...
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Product
InCare has improved dramatically. Innovaccer has made some improvements to the user interface. For...
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Loyalty, Product
InCare doesn't meet all of our needs. One thing we are currently working on is augmenting the care...
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Loyalty, Relationship
Innovaccer definitely listens and tries to get new technology that meets our needs. They are pretty...
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Relationship
Innovaccer’s customer support has been strong throughout. The support people are responsive and have...
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Product, Value
Population Health Management offers a really good, comprehensive set of metrics. Innovaccer has been...
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Loyalty, Relationship
Things are going in the right direction. I think Innovaccer is investing in the product in the right...
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Product, Value
InCare does a nice job of creating work lists for the care managers so that they can prioritize what...
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Product, Value
Being able to customize the product to the customer's needs in a more timely manner would be the...
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Loyalty, Relationship, Product
If I knew someone interested in Population Health Management, I would tell them that they should...
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Culture, Relationship
Innovaccer has talked about bringing something online, but that has gone nowhere over the past year....
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Product
In Population Health Management, there could be a better front-end user interface where we could do...
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Product
InCare is a bright spot for Innovaccer's platforms. I would probably keep its workflows, even if we...
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Loyalty, Product
As we got deeper into the Innovaccer platform, we were very disappointed that there was no grouper...
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Culture, Relationship
Innovaccer got some technology to help us better work with our patients, like texting options that...
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Culture, Value
Innovaccer nickel-and-dimed us a bit more on our new contract, but in general, they don't charge for...
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Culture, Value
There are always going to be challenges with population health platforms, but Innovaccer is a great...
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Culture, Relationship
Working with Innovaccer has been great. They are very innovative. They have been incredibly flexible...
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Product
Population Health Management is a strong product for groups that are trying to do certain things....
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Loyalty, Relationship
We are truly partners with Innovaccer, and we have access to the leaders from Innovaccer who we...
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Loyalty, Relationship
Innovaccer is doing some work in the generative AI space to reduce the time it takes for clinical...
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Relationship
Proactivity is an area where we have spent a lot of time working with Innovaccer. The vendor is...
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Loyalty
Innovaccer has been moving the platform to Snowflake. We have worked with Snowflake for a long time,...
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Operations
InCare does not meet all of our needs because we are still building out some of our implementation,...
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Product, Value
With one of our more complex value-based programs, we have clinic-level quality targets that...
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Operations
The implementation services and upgrades are a key thing that Innovaccer actually does extremely...
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Loyalty, Relationship
One of the reasons we picked Innovaccer over other vendors is that Innovaccer understands not only...
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Relationship, Value
Innovaccer is not as expensive as all the other vendors we were using before. The product is meeting...
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Culture, Loyalty
When we looked at how the product was promoted, we thought we were going to get clinical data...
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Culture, Loyalty
A friend of mine is working at a different healthcare organization. They were doing an RFP and were...
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Loyalty
The vendor is going in the right direction. We hear a lot about artificial intelligence and...
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Relationship
I could point out data quality issues or issues with the project management and the communication...
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Culture, Loyalty
We started with Innovaccer's tool as a population health management product. We have signed up for...
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Relationship
Our company looks for a lot of smaller customizations to solutions, and though Innovaccer is great,...
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Culture, Value
InCare is an expensive solution, so certain organizations may not benefit from it, depending on how...
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Relationship, Product, Value
InCare is fantastic, and we haven’t found a solution yet that quite matches that. It is pretty...
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