Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
The vendor is good at doing data integration and customizing and tailoring the product as needed by...
Login or Create an Account to see details.
The challenge with the vendor is that the clinical expertise that they bring to the table is not as...
Login or Create an Account to see details.
The vendor is responsive, but a request sometimes has to go through multiple iterations. The...
Login or Create an Account to see details.
Innovaccer is good at communicating updates, but sometimes there are things that we are surprised...
Login or Create an Account to see details.
Innovaccer has supported us as we have built out our training, and we do the majority of our...
Login or Create an Account to see details.
Integration capabilities are one of Innovaccer's strongest attributes. They are also pretty vendor...
Login or Create an Account to see details.
I really like how the vendor has the ability to update things very quickly. Sometimes the system can...
Login or Create an Account to see details.
Some of the newer APIs that we have been working with are a little clunky, and it takes a while to...
Login or Create an Account to see details.
When we run into issues, Innovaccer’s support team is willing to jump on a Zoom call to actually see...
Login or Create an Account to see details.
When we have really important timelines and Innovaccer is behind, we do get executive-level...
Login or Create an Account to see details.
Innovaccer is really willing to try new things and partner with us, and those are some of the things...
Login or Create an Account to see details.
Innovaccer has really good dashboards to help us see progress. They have a really nice data lake...
Login or Create an Account to see details.
We are still troubleshooting some things, but the product seems to work as advertised.
Login or Create an Account to see details.
Our EMR is amazing at collecting data, but it can't give the data back to us at the granularity we...
Login or Create an Account to see details.
The vendor’s support team anticipates issues that they see on their end before we find them. The...
Login or Create an Account to see details.
The vendor’s support staff is very helpful and responsive. They are good at troubleshooting and...
Login or Create an Account to see details.
We expect our satisfaction with the product to go up in the future. We have way too many hours...
Login or Create an Account to see details.
The first couple of demonstrations we had from Innovaccer were disorganized, but once we got down to...
Login or Create an Account to see details.
Our current EMR is a good data collector, but it is hard to get results, cost, utilization, and...
Login or Create an Account to see details.
The product has a huge learning curve, and we are not through it yet. I would recommend that other...
Login or Create an Account to see details.
We have lofty goals related to InCare, and Innovaccer delivers new technology where we were never...
Login or Create an Account to see details.
In the future, from a risk standpoint for Hierarchical Condition Categories, I would love to see any...
Login or Create an Account to see details.
We have had a lot of questions on how InData works and why certain things are there, and Innovaccer...
Login or Create an Account to see details.
Every time we add more data into InData, things get slower. That issue is typical, and it could be...
Login or Create an Account to see details.
It drives me nuts that InData saves my filters because I forget what I have filtered. I start...
Login or Create an Account to see details.
We have a robust organizational hierarchy, so we have deep levels of aggregation that we always want...
Login or Create an Account to see details.
We have had some tough conversations that Innovaccer has really come through on. We are complicated,...
Login or Create an Account to see details.
Innovaccer’s platform is easy to use, especially when we focus on the cost and utilization of...
Login or Create an Account to see details.
There seems to be staffing issues on Innovaccer's team, but the products are good. Innovaccer just...
Login or Create an Account to see details.
Innovaccer has been strangely bad at executive involvement. Innovaccer seems to have closed too many...
Login or Create an Account to see details.
Innovaccer struggles with communication and ongoing QA. We spend a lot of our bandwidth working on...
Login or Create an Account to see details.
Innovaccer is capable of handling larger products than a lot of other companies. We are feeding...
Login or Create an Account to see details.
Some data, websites, and reports are better than others. Some require a bit more digging in order to...
Login or Create an Account to see details.
My understanding is that InData takes the raw data. There are several database levels, and there...
Login or Create an Account to see details.
Sometimes I need to run a specific report from InData. Our analytics team has the ability to...
Login or Create an Account to see details.
We are in a phase where we are actually deploying the dashboards, looking at them, and detailing how...
Login or Create an Account to see details.
The dashboards in InData are probably 90% there. To me, a dashboard isn't a dashboard unless it...
Login or Create an Account to see details.
The integration with some of the EMRs that our clients and clinicians use is newer for us. The...
Login or Create an Account to see details.
InData is providing me with data points, which help me drive my solution and lead to some action...
Login or Create an Account to see details.
We are extending InData as an added value within the services we offer clinicians in our health...
Login or Create an Account to see details.
We have various quality metrics, and some of those metrics depend on various sources of data. InData...
Login or Create an Account to see details.
There is a lot of data exchange that goes on between the clinicians and health plans, and we are the...
Login or Create an Account to see details.
Things are going well with Innovaccer. We are using the product in a lot of different varieties, and...
Login or Create an Account to see details.
We brought out problems to the vendor, and we wanted the vendor to avoid nickel-and-diming us, and...
Login or Create an Account to see details.
When a large organization is set in their ways and then a young company comes in and tries to get...
Login or Create an Account to see details.
COVID-19 changed our implementation plan. If I had to do things all over again, I would have changed...
Login or Create an Account to see details.
The offshore team does limit Innovaccer's support a bit. They could improve by shifting their...
Login or Create an Account to see details.
We would really like to get bidirectional integration for the system. Right now, we are just getting...
Login or Create an Account to see details.
There is a learning curve to understanding how things are laid out and organized in InCare. Our...
Login or Create an Account to see details.
Innovaccer is pretty forward thinking when it comes to coming up with new products. There are...
Login or Create an Account to see details.
The vendor is helping us to implement the platform, but they haven't necessarily told us how we...
Login or Create an Account to see details.
We are coordinating with multiple stakeholders, entities, and environments, so it is very hard for...
Login or Create an Account to see details.
The tool is of very high quality. I would absolutely recommend it to others, and we have already...
Login or Create an Account to see details.
A year from now, my satisfaction will be at the top of the scale. We are on a rapid growth ascent,...
Login or Create an Account to see details.
The system's flexibility is very important. It is a market differentiator and the reason we are...
Login or Create an Account to see details.
We are getting the data that we need to be able to drive the outcomes that we are looking for. I...
Login or Create an Account to see details.
Other customers should make sure that they understand what data sources they need to pull from so...
Login or Create an Account to see details.
I would definitely want others to know the amount of time that a business will need to spend working...
Login or Create an Account to see details.
One of the things at the top of my list of things that Innovaccer could work on would be for them to...
Login or Create an Account to see details.
Innovaccer could do more to help educate businesses on what an out-of-the-box implementation looks...
Login or Create an Account to see details.
We are in the process of really making sure that our care teams can leverage the solution to...
Login or Create an Account to see details.
We are going from a customer-vendor relationship to a strategic partnership as we continue to grow...
Login or Create an Account to see details.
Some of the things that we are asking for are a little different than other Innovaccer customers'...
Login or Create an Account to see details.
We have been able to get the product to do the things that the vendor tells us that it will do. We...
Login or Create an Account to see details.
Someone once came to me with an issue around the InCare product where Innovaccer did something that...
Login or Create an Account to see details.
We understand Innovaccer is a start-up company. We are trying to give them grace, but the problem is...
Login or Create an Account to see details.
InCare is basically like a little sideboard for the doctor to address the diagnosis and maybe make...
Login or Create an Account to see details.
Innovaccer is really good about getting other healthcare systems to join, but they are putting so...
Login or Create an Account to see details.
We didn't decide on Innovaccer's system; we inherited it from others in our organization who made...
Login or Create an Account to see details.
The constant theme throughout our Innovaccer journey is to overpromise and then underdeliver. We are...
Login or Create an Account to see details.
Innovaccer uses the fact that they are based in India as an excuse. To me, that doesn't matter. When...
Login or Create an Account to see details.
Vendors typically have the educational materials to go along with their product, such as a user...
Login or Create an Account to see details.
Innovaccer should know that people talk in the industry. When I read KLAS ratings and comments, I...
Login or Create an Account to see details.
Innovaccer has been effective with the tools that they use internally, but their people are also...
Login or Create an Account to see details.
In order to deliver a unified platform, a product needs to be able to integrate with the messy...
Login or Create an Account to see details.
If I were in charge of Innovaccer’s training, I would design it with on-site resources. People would...
Login or Create an Account to see details.
InData almost has to be a fully managed service on the back end. The biggest problem is that we...
Login or Create an Account to see details.
We have to follow up with Innovaccer about things. We have several tickets open at a time....
Login or Create an Account to see details.
A thing that would be beneficial for Innovaccer would be to start looking at a bigger, broader...
Login or Create an Account to see details.
We have just started scratching the surface, and we already see the value. Innovaccer is great in...
Login or Create an Account to see details.
There are things that Innovaccer is still working on with us. We would like to get into the research...
Login or Create an Account to see details.
Another facility has seen some of our patients, but they are on a different EMR. We have been able...
Login or Create an Account to see details.
We have made a substantial amount of income due to Innovaccer identifying care gaps. The update to...
Login or Create an Account to see details.
We chose Innovaccer after having them come in and demonstrate a deep dive into their technology....
Login or Create an Account to see details.
The vendor has been working very closely with all of our teams. From the very highest level of CIO...
Login or Create an Account to see details.
I am appreciative of and also astounded by the resources that the vendor has put into all of the...
Login or Create an Account to see details.
I was looking at the KLAS ratings for Innovaccer and thought that they seemed to hit the ball out of...
Login or Create an Account to see details.
I was thrilled after sitting down and talking about the speed to market and about how quick the...
Login or Create an Account to see details.
There are two separate things we want improvement with. One is an overall better project management...
Login or Create an Account to see details.
InData is really a one-way feed of information. In terms of integration, I would score it higher if...
Login or Create an Account to see details.
With product quality, I would rate InData higher if it shared information back with us in a way that...
Login or Create an Account to see details.
Sometimes we find problems on our own. For example, we might come in and see that some data hasn't...
Login or Create an Account to see details.
I like InData’s ability to take data from multiple sources, pull it together, and make it meaningful....
Login or Create an Account to see details.
We had been in disparate systems, and we wanted to migrate to one platform. We wanted a system that...
Login or Create an Account to see details.
I would tell other organizations considering InData or any other software that there is a...
Login or Create an Account to see details.
We hope that Innovaccer can grow with us strategically. That is important. I would like to see a...
Login or Create an Account to see details.
I certainly hope InData doesn't get more expensive. It isn't too expensive now, but we won't know...
Login or Create an Account to see details.
Things are going great with Innovaccer. Ever since we bought their products, Innovaccer has been...
Login or Create an Account to see details.
We have many VBC contracts, and all the system integration for supporting these plans is still an...
Login or Create an Account to see details.
Innovaccer has some communication gaps between different time zones. They could have been more...
Login or Create an Account to see details.
We are stretching InCare's capabilities. We are building, customizing, and changing how we use the...
Login or Create an Account to see details.
We have a very great support team. There is executive involvement all the way up the chain. If we...
Login or Create an Account to see details.
With the transition from a sales team to a project team, I think there are little gaps because...
Login or Create an Account to see details.
Innovaccer keeps all their promises, maybe not be in the way we expect, but they do keep their...
Login or Create an Account to see details.
We would like InData to be our data lake. We can see that future with Innovaccer because our...
Login or Create an Account to see details.
The product's quality is very good, but its performance and upgrades are a little slow because its...
Login or Create an Account to see details.
Epic's population health platform is Healthy Planet. In my mind, that solution isn't even on the...
Login or Create an Account to see details.
Overall, we are really satisfied with the product. There are a lot of vendors and analytics...
Login or Create an Account to see details.
Innovaccer has done a great job with integration. We have a lot of clinical data in the product. We...
Login or Create an Account to see details.
Innovaccer has been super responsive to our feedback. Whenever we have small issues, they are open...
Login or Create an Account to see details.
There has been some misalignment about the data that we thought was ours versus what we can access,...
Login or Create an Account to see details.
Before we met with Innovaccer, we engaged a lot of very good, very nice companies, but I get very...
Login or Create an Account to see details.
We are very excited about InCare. That is because we aren't in the dark with Innovaccer, so we would...
Login or Create an Account to see details.
Innovaccer had a number of team members that were affected by COVID-19, but we weren't out for...
Login or Create an Account to see details.
InCare is an excellent tool. My care management staff members appreciate its question-and-answer...
Login or Create an Account to see details.
Sometimes, Innovaccer takes longer to do some things than we want them to, but they keep all of...
Login or Create an Account to see details.
Innovaccer avoids charging us for every little thing. That is one of the reasons that I would choose...
Login or Create an Account to see details.
Innovaccer is growing. Their implementation processes are becoming more formal. That is good. When...
Login or Create an Account to see details.
Innovaccer's training needs more details about understanding dashboards. They are moving to a new...
Login or Create an Account to see details.
Innovaccer is constantly partnering with other vendors or coming up with new solutions. I don't know...
Login or Create an Account to see details.
Innovaccer has built out some FHIR API assistance, but they aren't focused on the use cases that are...
Login or Create an Account to see details.
All of Innovaccer's dashboards that we use drill down to a lot of actionable insights that we need....
Login or Create an Account to see details.
When we first started our implementation, we had regular contact and frequent meetings with...
Login or Create an Account to see details.
Innovaccer has been really good about providing us with exception reports when we need to go back to...
Login or Create an Account to see details.
Our initial and ongoing training with Innovaccer has gone well. They teach us why we need things....
Login or Create an Account to see details.
Innovaccer supports our interoperability goals. They have definitely been front and center with...
Login or Create an Account to see details.
So far, Innovaccer's turnaround time has been top notch. When they are going to be late, they let us...
Login or Create an Account to see details.
I feel like I have a lot of escalation channels available to me for Innovaccer. The vendor checks in...
Login or Create an Account to see details.
I am happy with Innovaccer. I have no complaints about anything of theirs. They can't control...
Login or Create an Account to see details.
Innovaccer wants to know what we are doing so that they can see how else they can help us. I don't...
Login or Create an Account to see details.
Our specialty area is a tough market. It is hard for vendors who are used to working in other areas....
Login or Create an Account to see details.
Innovaccer is very good at listening from the technology point of view and then building what we...
Login or Create an Account to see details.
Innovaccer has some great platforms and technology, but if we don’t know what we are looking for,...
Login or Create an Account to see details.
There is no communication going on between Innovaccer's clients, and that is a shame. I wish they...
Login or Create an Account to see details.
Innovaccer starts small, whereas other vendors usually want a bigger contract. But other vendors...
Login or Create an Account to see details.
InData is really good. Our doctors can see clinical alerts without leaving their EHR. That is...
Login or Create an Account to see details.
In the beginning, Innovaccer’s training was terrible. They didn’t even know how the product would...
Login or Create an Account to see details.
We had to bring in a lot more specialists than we thought. We thought they would do some of the...
Login or Create an Account to see details.
I thought Innovaccer's customer service manager would be more fully invested in getting a number of...
Login or Create an Account to see details.
We have noticed Innovaccer's lack of resources like subject matter experts. We had to hire a...
Login or Create an Account to see details.
Innovaccer does a great many things well. They commit to try, but they are not fully committed to...
Login or Create an Account to see details.
I feel like Innovaccer is only responsive quarterly. We get a data analyst to build dashboards, but...
Login or Create an Account to see details.
Innovaccer is responsive for training, though there isn't anything standing. We have to ask before...
Login or Create an Account to see details.
Innovaccer needs new technology in their workflows. They have worked on closed-loop systems, but...
Login or Create an Account to see details.
Our implementation was rough. Our project management for our implementation was very lacking. We...
Login or Create an Account to see details.
Things have gotten a lot better recently. We have great involvement from the executives, and we have...
Login or Create an Account to see details.
We thought that the tool was going to be a lot more flexible, but it hasn't turned out to be. InNote...
Login or Create an Account to see details.
We are trying to use the system for graphs; that has been a bit of a lift. We are asking Innovaccer...
Login or Create an Account to see details.
It has been hard to understand what Innovaccer needs from us to set things up. Initially, they were...
Login or Create an Account to see details.
I don't think that Innovaccer's implementation process is fully mapped out. There could be a better...
Login or Create an Account to see details.
Innovaccer has to have more expertise in training, and they don't always have that. I feel like...
Login or Create an Account to see details.
Innovaccer requires a lot of input. When we get things going, the system is crystal clear, but it is...
Login or Create an Account to see details.
We are starting to interface with not only the payers but also the hospital systems, and that is...
Login or Create an Account to see details.
We have embedded Innovaccer's software, and if it takes this long at a large health system to switch...
Login or Create an Account to see details.
Innovaccer’s folks aren’t as well versed in healthcare as I would like them to be. The graphs and...
Login or Create an Account to see details.
We have leveraged a lot of Innovaccer’s technology. They have been responsive to a lot of our...
Login or Create an Account to see details.
All in all, we are impressed with Innovaccer. We have used a lot of the dashboarding capabilities....
Login or Create an Account to see details.
There are some features and functionality that Innovaccer needs to bring to the table. They have...
Login or Create an Account to see details.
I have given some recommendations to Innovaccer to improve the ease of use. The software has a lot...
Login or Create an Account to see details.
The people at Innovaccer are the consummate salespeople, and that is not a bad thing. But they try...
Login or Create an Account to see details.
There is a huge initiative that Medicare is pushing through that Innovaccer was not aware of or...
Login or Create an Account to see details.
We are not quite there with our overall satisfaction with Innovaccer. I can see the value in what...
Login or Create an Account to see details.
Innovaccer has actually been pretty good about not sticking us with large bills. As we have loaded...
Login or Create an Account to see details.
I paid for certain things in full, and we don’t have them yet. I paid for a lot of interfaces, and I...
Login or Create an Account to see details.
Innovaccer's pricing model they gave us is exceptional. They gave us fixed-fee pricing, and usually,...
Login or Create an Account to see details.
I would love to see Innovaccer be a little more attuned to data needs related to healthcare,...
Login or Create an Account to see details.
The real thing that is nice about the system is it allows integration into the EHR. That is very...
Login or Create an Account to see details.
Innovaccer does a fantastic job of keeping promises. I can’t say enough good about them. I would be...
Login or Create an Account to see details.
Things have been going fairly well. We had some bumps in the road during the implementation, but we...
Login or Create an Account to see details.
Innovaccer has a lot of support people in India, and the support people did a yeoman's job of not...
Login or Create an Account to see details.
The products are wonderful. Innovaccer has to go across a wide network of both vertical silos in...
Login or Create an Account to see details.
Innovaccer has been very innovative. They have developed a brand-new, custom functionality for us...
Login or Create an Account to see details.
The vendor's executive involvement has been wonderful. The executives have been there, they have...
Login or Create an Account to see details.
Innovaccer doesn't nitpick. They drive tangible results. The value of their system is great compared...
Login or Create an Account to see details.
We really like InCare for case management, but we also have a third-party system for a contact...
Login or Create an Account to see details.
There was no integration between a third-party system and the care-management system, but Innovaccer...
Login or Create an Account to see details.
We had an agreement for the vendor's patient engagement solution. Frankly, we are waiting to see...
Login or Create an Account to see details.
I tried to push as hard as I possibly could to try to get the vendor's point-of-care application...
Login or Create an Account to see details.
One thing that Innovaccer does really well is the user experience. The system's user interface is...
Login or Create an Account to see details.
Both products from Innovaccer meet our needs well. We are able to generate the reports we need. We...
Login or Create an Account to see details.
InCare is the product that we use for our day-to-day care management activities. Our care management...
Login or Create an Account to see details.
Preferences