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Innovaccer Population Health
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Bradley Hunter
VP VBC and CORE
KLAS VP VBC and CORE - Bradley Hunter
 
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User Commentary

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Director

Loyalty, Product

We have given Innovaccer some ideas for improvements. The population health tool has developments...

May 2023
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Director

Product, Value

The population health management tool is fabulous. How the in-care strategies and protocols funnel...

May 2023
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Director

Product, Value

What makes the tool stand out is the ability for it to not require someone to remember steps or run...

May 2023
||
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Director

Relationship

Innovaccer has come to us with things in our data they have questions about and has driven us to...

May 2023
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Director

Loyalty, Relationship

There is some development going on with Innovaccer on both sides. They are doing things they haven't...

May 2023
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Director

Culture

Our leaders have had issues with misunderstanding the contract. We have assumed one thing, and...

May 2023
||
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Director

Relationship, Product

Innovaccer delivers technology to us that we can't do without.

May 2023
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VP/Other Executive

Loyalty, Product

One thing that is really important for population health and value-based care is the platform's...

Apr 2023
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VP/Other Executive

Product

Innovaccer could improve the integration of external data. We can get data in, but it takes about 18...

Apr 2023
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VP/Other Executive

Product

In terms of the InCare interoperability, we are doing great with certain feeds being interoperable...

Apr 2023
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VP/Other Executive

Operations

We train almost better than Innovaccer trains us just because we know our data better than they know...

Apr 2023
||
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VP/Other Executive

Product

There are folks in the marketplace that are just stepping into value-based care, and InCare is...

Apr 2023
||
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VP/Other Executive

Relationship

I would like to see Innovaccer keep up with their competitors’ tools in the marketplace, especially...

Apr 2023
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VP/Other Executive

Loyalty

Population Health Management was on the bleeding edge when we decided to put the tool into place....

Apr 2023
||
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VP/Other Executive

Operations, Product

The people that are implementing the dashboards are not the people that understand the data on the...

Apr 2023
||
(0)
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Director

Loyalty

We have invested a lot of time, money, and energy into configuring the product the way we want it to...

Apr 2023
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Director

Relationship

Innovaccer has a dedicated customer support team, or at least a team we have access to literally...

Apr 2023
||
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Director

Relationship

When I reach out to my customer support team and tell them something I need, sometimes they will say...

Apr 2023
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Director

Operations

We have been using the product for so long that we don't really have any training from the vendor,...

Apr 2023
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Director

Relationship, Product

There are certain things that Innovacer should be doing, such as working with CCDs. There is a very...

Apr 2023
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Director

Relationship, Product

We would like something as simple as a user notification to let us know if the platform is down or...

Apr 2023
||
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Director

Product

I like the functionality and the intuitive user interface. Innovacer delivers the expected...

Apr 2023
||
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Director

Loyalty

Now that the system is functional, it is really going to serve a purpose for our organization.

Jan 2023
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Director

Loyalty

Our decision to leave Innovaccer has nothing to do with their product and everything to do with the...

Jan 2023
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Director

Value

We would not purchase Innovaccer's platform again. The vendor is pretty innovative, and the...

Jan 2023
||
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Director

Product

Quite frankly, we just do not have Innovaccer's system integrated with anything. The data transfer...

Jan 2023
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CEO/President

Product

The solution is highly customizable. We were able to take the out-of-the-box platform and do a lot...

Jan 2023
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CEO/President

Product

The system's analytics are very nice. They are user friendly, and we are easily able to get to the...

Jan 2023
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CEO/President

Loyalty, Product

I like the seamless connectivity among Innovaccer’s applications. I can be inside of the population...

Jan 2023
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Director

Relationship

Innovaccer is responsive. They are very respectful, and they are open to hearing what we need. They...

Dec 2022
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Director

Relationship

Innovaccer has an opportunity to improve around the fact that their growth has been exponential and...

Dec 2022
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Director

Value

Customers who don’t have any experience with this kind of technology go in with somewhat...

Dec 2022
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Director

Relationship, Operations, Product

The biggest gap that I am experiencing is with the timeliness of everything. Getting things in place...

Dec 2022
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Director

Culture, Value

Innovaccer does keep all promises and is very transparent. They let us know what is custom and what...

Dec 2022
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Manager

Culture, Loyalty

The vendor promised that once claims came in, we would be able to track gaps. So the vendor will...

Nov 2022
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Manager

Relationship

The support is good because when I send something to the support team, I have somebody looking into...

Nov 2022
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Manager

Product, Value

I do see value in the product in terms of care management with our ability to document. In our old...

Nov 2022
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Manager

Loyalty

Switching systems is costly, and we would have to do training. So if things continue in the right...

Nov 2022
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Manager

Product

We are getting data into the product from a lab company. We have done different implementations, and...

Nov 2022
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Manager

Product

We have had some downtime, but I get that data needs to be uploaded. We receive current data from...

Nov 2022
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Manager

Culture, Loyalty, Value

We looked at many other options, but Innovaccer's system ended up being the most cost-effective...

Nov 2022
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Manager

Product

We had a lot of connections going into our previous vendor’s product that we don't have with...

Nov 2022
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Manager

Relationship, Product

The product does impact care navigation because there is a big load going into the system on our...

Nov 2022
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Manager

Culture

Sometimes, vendors show us all the features that a product has during the sales process, and then we...

Nov 2022
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CIO

Relationship

In the last few years, we have worked more deeply with Innovaccer’s product team. Innovaccer is as...

Nov 2022
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CIO

Operations

Innovaccer has their out-of-the-box training for if we were to install the vanilla version of the...

Nov 2022
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CIO

Relationship, Product

We needed a place where we could land all the data that comes into our system and then surface it to...

Nov 2022
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CIO

Loyalty, Product

When people first get into the Innovaccer product, it is a double-edged sword. There is a lot in...

Nov 2022
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CIO

Culture, Loyalty, Relationship

Innovaccer has a vision of where they are going, and they keep us included in that vision. We have...

Nov 2022
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CIO

Relationship

Occasionally there are some incidents of downtime and outages, and we are usually the ones who find...

Nov 2022
||
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CIO

Product

We have been able to build protocols, assessments, and care plans that are specific to our needs....

Nov 2022
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VP/Other Executive

Value

Innovaccer is creeping into the realm of charging for everything.

Oct 2022
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VP/Other Executive

Culture, Relationship

Innovaccer needs to date their clients longer because they need to fully understand their clients'...

Oct 2022
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Analyst/Coordinator

Loyalty, Relationship, Product

I would go with Innovaccer again. The product works well. The vendor has done a lot of good,...

Oct 2022
||
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Analyst/Coordinator

Operations

Innovaccer reaches out with training materials occasionally. It might be nice if the vendor sent...

Oct 2022
||
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Analyst/Coordinator

Product

The only reason I am a bit hesitant to say that the product is working as promoted is the data. Once...

Oct 2022
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Analyst/Coordinator

Product

The issue is not so much what Innovaccer can improve; the system is just a small piece of what we...

Oct 2022
||
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Analyst/Coordinator

Relationship

Support people from Innovaccer always follow up in a timely manner. We get bounced around a little...

Oct 2022
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VP/Other Executive

Relationship

Our relationship with Innovaccer is very good. Based on what I know about the vendor and what they...

Sep 2022
||
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Manager

Relationship

Innovaccer delivers things eventually but not consistently. And the deliveries are usually not on time....

Sep 2022
||
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Manager

Operations

The vendor’s clinical expertise is slim, so in terms of workflows and use cases, we are the ones who...

Sep 2022
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Manager

Relationship, Operations

We advise Innovaccer on how to build things so that the product is more intuitive. We drive so much...

Sep 2022
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Manager

Culture, Relationship

Innovaccer is great. If we tell them exactly what we want and exactly what to do, they can do...

Sep 2022
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Manager

Relationship

I meet with the support team frequently. They are responsive. And when we have issues and we...

Sep 2022
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Manager

Relationship

Normally, we are the ones bringing up problems. Innovaccer doesn’t do a great job with QA for their...

Sep 2022
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CEO/President

Relationship

Innovaccer is not just our vendor; they are a strategic partner, and we are very integrated with...

Sep 2022
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(0)
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CEO/President

Operations

Innovaccer recently launched a university for their training department. That has had a very...

Sep 2022
||
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CEO/President

Relationship

I believe that we demand a lot from Innovaccer, but they have done well at adapting and trying to...

Sep 2022
||
(0)
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CEO/President

Relationship

Innovaccer is a stellar organization to deal with. The vendor's engagement is incredibly high, and...

Sep 2022
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(0)
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CEO/President

Culture

Innovaccer was very flexible with their pricing model, and that was really helpful.

Aug 2022
||
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CEO/President

Relationship, Product

The vendor could notify us when changes are happening. We know that things are coming, but we don't...

Aug 2022
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CEO/President

Relationship

Innovaccer has been super open to feedback and working through areas we feel could be improved. We...

Aug 2022
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COO

Relationship, Operations

I would like the vendor to start hiring clinical people with experience who can actually help us...

Aug 2022
||
(0)
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COO

Product, Value

The solution brings all of our patient data from multiple systems together into one common view....

Aug 2022
||
(0)
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COO

Relationship

Innovaccer's people are very smart, but they don't understand any of our data. That means that they...

Aug 2022
||
(0)
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Director

Relationship, Product

Innovaccer has been very patient as we have navigated very complicated payer issues that have...

Aug 2022
||
(0)
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Director

Relationship

I am very likely to recommend Innovaccer, and I have recommended them to several organizations. My...

Aug 2022
||
(0)
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Director

Culture, Value

Innovaccer does not charge me for every little change. They have stuck to the original scope of our...

Aug 2022
||
(0)
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Director

Culture, Product

The concepts and labels Innovaccer uses are a little obscure. The calculations can be difficult to...

Aug 2022
||
(0)
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Director

Culture

There were some misunderstandings in terms of what the product would do. It was nothing deliberate...

Aug 2022
||
(0)
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Director

Relationship

We are using Innovaccer’s dashboard to identify opportunities for improvement. The Innovaccer team...

Aug 2022
||
(0)
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Director

Relationship

As a relatively new organization, Innovaccer could benefit from having more structure in place in...

Aug 2022
||
(0)
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Director

Culture, Relationship

In general, Innovaccer keeps up on their promises. The vendor is very responsive if there is ever an...

Aug 2022
||
(0)
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Director

Relationship

We have been with Innovacer for some time, and we have always seen them as a great partner. We have...

Aug 2022
||
(0)
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Director

Relationship, Operations

We had some hiccups when Innovaccer switched over to their new platform. There were some times when...

Aug 2022
||
(0)
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Director

Relationship

There are some things that we would like to do, and we have been doing some development work with...

Aug 2022
||
(0)
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Director

Relationship

Innovaccer is always available, and they know our product. They have been working with us for a...

Aug 2022
||
(0)
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VP/Other Executive

Culture, Operations

We had some hiccups with some of the products in terms of the implementation and rollout. Some...

Jul 2022
||
(0)
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Director

Relationship, Product

With the work we have done so far, the vendor has been able to take in all the data, aggregate it,...

Jul 2022
||
(0)
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Director

Loyalty

Innovaccer outshines many of the other vendors we looked at. A different vendor was not able to do...

Jul 2022
||
(0)
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VP/Other Executive

Product

Innovaccer has good products, and InCare itself is good and very customizable. We can put in our own...

Jul 2022
||
(0)
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VP/Other Executive

Culture, Value

The vendor avoids charging me for every little thing. I have some custom hours built into my...

Jul 2022
||
(0)
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VP/Other Executive

Product

We wish that the system came with some prebuilt protocols, such as a heart failure protocol or a...

Jul 2022
||
(0)
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VP/Other Executive

Loyalty

We don’t know whether or not we will stay with InCare because there might be a systemwide...

Jul 2022
||
(0)
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VP/Other Executive

Loyalty, Relationship, Value

We have used the product for a long time, but we are nowhere near getting the value out of it that...

Jul 2022
||
(0)
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VP/Other Executive

Operations

The biggest improvement the vendor could make with their implementation is with the stability of...

Jul 2022
||
(0)
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VP/Other Executive

Culture

The product could be better with regard to the ability for us to understand where we are. The vendor...

Jul 2022
||
(0)
 Thank you  Helpful

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CEO/President

Operations

I would recommend Innovaccer with the caveat that the vendor needs to improve their project...

Jun 2022
||
(0)
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CEO/President

Loyalty, Relationship

We have had a good partnership with Innovaccer, and we have actually sunsetted other platforms....

Jun 2022
||
(0)
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CEO/President

Relationship

Any vendor struggles with the pace of change in value-based care because it is never fast enough,...

Jun 2022
||
(0)
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Director

Product, Value

Innovaccer's platform is one that can aggregate all our value-based data together. It has a strong...

Jun 2022
||
(0)
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Director

Culture

Innovaccer will overpromise and underdeliver. I don't think that is unreasonable. I know the vendor...

Jun 2022
||
(0)
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Director

Relationship, Operations

In a vendor partnership like the one we have with Innovaccer, an important thing is that the vendor...

Jun 2022
||
(0)
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Director

Relationship

Innovaccer's executives are great to work with. The vendor's biggest strength is their ability to...

Jun 2022
||
(0)
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Director

Product, Value

I probably wouldn't recommend Innovaccer's solution to peers who are innovators or people who want...

Jun 2022
||
(0)
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Director

Relationship, Product

There are some opportunities for the vendor on the business intelligence side. We need some more...

Jun 2022
||
(0)
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Director

Loyalty, Operations

Innovaccer's training team has been amazing. The team understands our situation and listens to us,...

Jun 2022
||
(0)
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Director

Product, Value

In our care strategies, our EMR doesn't allow us to pull more than one department at a time. This...

Jun 2022
||
(0)
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