Innovaccer Population Health
Filtered view: All

Subject Expert
Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

ROI / Cost (care and feeding)

I would go with Innovaccer again. The product works well. The vendor has done a lot of good,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Innovaccer reaches out with training materials occasionally. It might be nice if the vendor sent...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The only reason I am a bit hesitant to say that the product is working as promoted is the data. Once...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The issue is not so much what Innovaccer can improve; the system is just a small piece of what we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Support people from Innovaccer always follow up in a timely manner. We get bounced around a little...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Our relationship with Innovaccer is very good. Based on what I know about the vendor and what they...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Innovaccer delivers things eventually but not consistently. And the deliveries are usually not on time....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor’s clinical expertise is slim, so in terms of workflows and use cases, we are the ones who...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We advise Innovaccer on how to build things so that the product is more intuitive. We drive so much...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Innovaccer is great. If we tell them exactly what we want and exactly what to do, they can do...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I meet with the support team frequently. They are responsive. And when we have issues and we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Normally, we are the ones bringing up problems. Innovaccer doesn’t do a great job with QA for their...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Innovaccer is not just our vendor; they are a strategic partner, and we are very integrated with...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

Innovaccer recently launched a university for their training department. That has had a very...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

I believe that we demand a lot from Innovaccer, but they have done well at adapting and trying to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Innovaccer is a stellar organization to deal with. The vendor's engagement is incredibly high, and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Innovaccer was very flexible with their pricing model, and that was really helpful.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The vendor could notify us when changes are happening. We know that things are coming, but we don't...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Innovaccer has been super open to feedback and working through areas we feel could be improved. We...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Lessons Learned

I would like the vendor to start hiring clinical people with experience who can actually help us...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

The solution brings all of our patient data from multiple systems together into one common view....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

Innovaccer's people are very smart, but they don't understand any of our data. That means that they...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We didn’t always meet the implementation timelines, but Innovaccer would find more resources and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Innovaccer is very responsive. They really want to help their customers succeed and to understand...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Innovaccer has a value engineering team that is there to work closely with customers and help them...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have standing meetings with Innovaccer's leadership team. They are always interested to hear the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Around the flexibility of what Innovaccer refers to as their strategy or the way they identify...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Innovaccer has filled all the gaps we identified in the product. The vendor has been responsive to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

My recommendation depends on how robust the organization’s support team is. If a client has a strong...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We still have so much more work to do on Innovaccer Population Health Management, but once it is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Innovaccer has been very patient as we have navigated very complicated payer issues that have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am very likely to recommend Innovaccer, and I have recommended them to several organizations. My...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Innovaccer does not charge me for every little change. They have stuck to the original scope of our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The concepts and labels Innovaccer uses are a little obscure. The calculations can be difficult to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

There were some misunderstandings in terms of what the product would do. It was nothing deliberate...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are using Innovaccer’s dashboard to identify opportunities for improvement. The Innovaccer team...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

As a relatively new organization, Innovaccer could benefit from having more structure in place in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In general, Innovaccer keeps up on their promises. The vendor is very responsive if there is ever an...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been with Innovacer for some time, and we have always seen them as a great partner. We have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We had some hiccups when Innovaccer switched over to their new platform. There were some times when...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some things that we would like to do, and we have been doing some development work with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Innovaccer is always available, and they know our product. They have been working with us for a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We had some hiccups with some of the products in terms of the implementation and rollout. Some...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With the work we have done so far, the vendor has been able to take in all the data, aggregate it,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Innovaccer outshines many of the other vendors we looked at. A different vendor was not able to do...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Innovaccer has good products, and InCare itself is good and very customizable. We can put in our own...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

The vendor avoids charging me for every little thing. I have some custom hours built into my...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We wish that the system came with some prebuilt protocols, such as a heart failure protocol or a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We don’t know whether or not we will stay with InCare because there might be a systemwide...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have used the product for a long time, but we are nowhere near getting the value out of it that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The biggest improvement the vendor could make with their implementation is with the stability of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

The product could be better with regard to the ability for us to understand where we are. The vendor...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

I would recommend Innovaccer with the caveat that the vendor needs to improve their project...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We have had a good partnership with Innovaccer, and we have actually sunsetted other platforms....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Any vendor struggles with the pace of change in value-based care because it is never fast enough,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Innovaccer's platform is one that can aggregate all our value-based data together. It has a strong...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Innovaccer will overpromise and underdeliver. I don't think that is unreasonable. I know the vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In a vendor partnership like the one we have with Innovaccer, an important thing is that the vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Innovaccer's executives are great to work with. The vendor's biggest strength is their ability to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

I probably wouldn't recommend Innovaccer's solution to peers who are innovators or people who want...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

There are some opportunities for the vendor on the business intelligence side. We need some more...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Innovaccer's training team has been amazing. The team understands our situation and listens to us,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

In our care strategies, our EMR doesn't allow us to pull more than one department at a time. This...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor is good at doing data integration and customizing and tailoring the product as needed by...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The challenge with the vendor is that the clinical expertise that they bring to the table is not as...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor is responsive, but a request sometimes has to go through multiple iterations. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Innovaccer is good at communicating updates, but sometimes there are things that we are surprised...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Innovaccer has supported us as we have built out our training, and we do the majority of our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Integration capabilities are one of Innovaccer's strongest attributes. They are also pretty vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I really like how the vendor has the ability to update things very quickly. Sometimes the system can...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some of the newer APIs that we have been working with are a little clunky, and it takes a while to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we run into issues, Innovaccer’s support team is willing to jump on a Zoom call to actually see...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we have really important timelines and Innovaccer is behind, we do get executive-level...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Innovaccer is really willing to try new things and partner with us, and those are some of the things...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Innovaccer has really good dashboards to help us see progress. They have a really nice data lake...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We are still troubleshooting some things, but the product seems to work as advertised.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our EMR is amazing at collecting data, but it can't give the data back to us at the granularity we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor’s support team anticipates issues that they see on their end before we find them. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor’s support staff is very helpful and responsive. They are good at troubleshooting and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We expect our satisfaction with the product to go up in the future. We have way too many hours...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The first couple of demonstrations we had from Innovaccer were disorganized, but once we got down to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our current EMR is a good data collector, but it is hard to get results, cost, utilization, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The product has a huge learning curve, and we are not through it yet. I would recommend that other...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We have lofty goals related to InCare, and Innovaccer delivers new technology where we were never...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

In the future, from a risk standpoint for Hierarchical Condition Categories, I would love to see any...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had a lot of questions on how InData works and why certain things are there, and Innovaccer...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Every time we add more data into InData, things get slower. That issue is typical, and it could be...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It drives me nuts that InData saves my filters because I forget what I have filtered. I start...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have a robust organizational hierarchy, so we have deep levels of aggregation that we always want...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had some tough conversations that Innovaccer has really come through on. We are complicated,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Innovaccer’s platform is easy to use, especially when we focus on the cost and utilization of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

There seems to be staffing issues on Innovaccer's team, but the products are good. Innovaccer just...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Innovaccer has been strangely bad at executive involvement. Innovaccer seems to have closed too many...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Innovaccer struggles with communication and ongoing QA. We spend a lot of our bandwidth working on...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Innovaccer is capable of handling larger products than a lot of other companies. We are feeding...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Some data, websites, and reports are better than others. Some require a bit more digging in order to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

My understanding is that InData takes the raw data. There are several database levels, and there...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sometimes I need to run a specific report from InData. Our analytics team has the ability to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We are in a phase where we are actually deploying the dashboards, looking at them, and detailing how...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The dashboards in InData are probably 90% there. To me, a dashboard isn't a dashboard unless it...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The integration with some of the EMRs that our clients and clinicians use is newer for us. The...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

InData is providing me with data points, which help me drive my solution and lead to some action...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We are extending InData as an added value within the services we offer clinicians in our health...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have various quality metrics, and some of those metrics depend on various sources of data. InData...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

There is a lot of data exchange that goes on between the clinicians and health plans, and we are the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Things are going well with Innovaccer. We are using the product in a lot of different varieties, and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We brought out problems to the vendor, and we wanted the vendor to avoid nickel-and-diming us, and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When a large organization is set in their ways and then a young company comes in and tries to get...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

COVID-19 changed our implementation plan. If I had to do things all over again, I would have changed...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The offshore team does limit Innovaccer's support a bit. They could improve by shifting their...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

We would really like to get bidirectional integration for the system. Right now, we are just getting...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

There is a learning curve to understanding how things are laid out and organized in InCare. Our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Innovaccer is pretty forward thinking when it comes to coming up with new products. There are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The vendor is helping us to implement the platform, but they haven't necessarily told us how we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We are coordinating with multiple stakeholders, entities, and environments, so it is very hard for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

The tool is of very high quality. I would absolutely recommend it to others, and we have already...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

A year from now, my satisfaction will be at the top of the scale. We are on a rapid growth ascent,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system's flexibility is very important. It is a market differentiator and the reason we are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are getting the data that we need to be able to drive the outcomes that we are looking for. I...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

Other customers should make sure that they understand what data sources they need to pull from so...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

I would definitely want others to know the amount of time that a business will need to spend working...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

One of the things at the top of my list of things that Innovaccer could work on would be for them to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

Innovaccer could do more to help educate businesses on what an out-of-the-box implementation looks...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are in the process of really making sure that our care teams can leverage the solution to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are going from a customer-vendor relationship to a strategic partnership as we continue to grow...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

Some of the things that we are asking for are a little different than other Innovaccer customers'...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have been able to get the product to do the things that the vendor tells us that it will do. We...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Someone once came to me with an issue around the InCare product where Innovaccer did something that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We understand Innovaccer is a start-up company. We are trying to give them grace, but the problem is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

InCare is basically like a little sideboard for the doctor to address the diagnosis and maybe make...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Innovaccer is really good about getting other healthcare systems to join, but they are putting so...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

We didn't decide on Innovaccer's system; we inherited it from others in our organization who made...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The constant theme throughout our Innovaccer journey is to overpromise and then underdeliver. We are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Innovaccer uses the fact that they are based in India as an excuse. To me, that doesn't matter. When...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Vendors typically have the educational materials to go along with their product, such as a user...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Innovaccer should know that people talk in the industry. When I read KLAS ratings and comments, I...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Innovaccer has been effective with the tools that they use internally, but their people are also...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

In order to deliver a unified platform, a product needs to be able to integrate with the messy...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

If I were in charge of Innovaccer’s training, I would design it with on-site resources. People would...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

InData almost has to be a fully managed service on the back end. The biggest problem is that we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have to follow up with Innovaccer about things. We have several tickets open at a time....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

A thing that would be beneficial for Innovaccer would be to start looking at a bigger, broader...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We have just started scratching the surface, and we already see the value. Innovaccer is great in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There are things that Innovaccer is still working on with us. We would like to get into the research...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Another facility has seen some of our patients, but they are on a different EMR. We have been able...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We have made a substantial amount of income due to Innovaccer identifying care gaps. The update to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Win/Loss - Why they were selected (by current clients)

We chose Innovaccer after having them come in and demonstrate a deep dive into their technology....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor has been working very closely with all of our teams. From the very highest level of CIO...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

I am appreciative of and also astounded by the resources that the vendor has put into all of the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

I was looking at the KLAS ratings for Innovaccer and thought that they seemed to hit the ball out of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

I was thrilled after sitting down and talking about the speed to market and about how quick the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are two separate things we want improvement with. One is an overall better project management...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

InData is really a one-way feed of information. In terms of integration, I would score it higher if...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

With product quality, I would rate InData higher if it shared information back with us in a way that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sometimes we find problems on our own. For example, we might come in and see that some data hasn't...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like InData’s ability to take data from multiple sources, pull it together, and make it meaningful....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Win/Loss - Why they were selected (by current clients)

We had been in disparate systems, and we wanted to migrate to one platform. We wanted a system that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

I would tell other organizations considering InData or any other software that there is a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

We hope that Innovaccer can grow with us strategically. That is important. I would like to see a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

I certainly hope InData doesn't get more expensive. It isn't too expensive now, but we won't know...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Things are going great with Innovaccer. Ever since we bought their products, Innovaccer has been...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have many VBC contracts, and all the system integration for supporting these plans is still an...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Innovaccer has some communication gaps between different time zones. They could have been more...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are stretching InCare's capabilities. We are building, customizing, and changing how we use the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a very great support team. There is executive involvement all the way up the chain. If we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

With the transition from a sales team to a project team, I think there are little gaps because...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Innovaccer keeps all their promises, maybe not be in the way we expect, but they do keep their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We would like InData to be our data lake. We can see that future with Innovaccer because our...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product's quality is very good, but its performance and upgrades are a little slow because its...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic's population health platform is Healthy Planet. In my mind, that solution isn't even on the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Overall, we are really satisfied with the product. There are a lot of vendors and analytics...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Innovaccer has done a great job with integration. We have a lot of clinical data in the product. We...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Innovaccer has been super responsive to our feedback. Whenever we have small issues, they are open...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There has been some misalignment about the data that we thought was ours versus what we can access,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles