Innovaccer Population Health Commentary
Filtered view: All
Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
The things that we have paid extra for are all things that we agreed to, so there isn’t anything...
Login or Create an Account to see details.
Relationship
Innovaccer is very forward-thinking, and their ability to execute on their thinking is great. They...
Login or Create an Account to see details.
Loyalty, Product
InCare is pretty intuitive for end users, so it has a good user interface. We haven't used any of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are some additional things that we could do with InNote, specifically around care gap...
Login or Create an Account to see details.
Relationship, Product
We haven't found a better product on the market, and Innovaccer has done a really great job with...
Login or Create an Account to see details.
Relationship
We have been working with Innovaccer for a long time, but we have received the attention we have...
Login or Create an Account to see details.
Relationship
The executive engagement has been excellent from the beginning. The vendor's original pitch to us...
Login or Create an Account to see details.
Value
Something that Innovaccer does that is common to all vendors is that when they develop something...
Login or Create an Account to see details.
Relationship
We have been working with Innovaccer for a while now, and we still have regular meetings and reviews...
Login or Create an Account to see details.
Loyalty, Relationship
The system is definitely part of our long-term plans because it is a prime portion of the incentive...
Login or Create an Account to see details.
Product
For Innovaccer’s basic reporting, they need to expand the configurability of the reporting to make...
Login or Create an Account to see details.
Relationship
Innovaccer does not contact us to see how things are going. We have to contact them when we have...
Login or Create an Account to see details.
Culture, Relationship
Innovaccer keeps all their promises after some time. They are slow at responding. A lot of the time,...
Login or Create an Account to see details.
Relationship, Operations
The biggest challenge I have always had with Innovaccer is that they need to hire more clinical...
Login or Create an Account to see details.
Loyalty, Value
I don't know that Innovaccer will be able to move with our shifting priorities as an organization....
Login or Create an Account to see details.
Product
In the population health management space, Innovaccer is a little behind some industry standards in...
Login or Create an Account to see details.
Loyalty
Innovaccer is definitely going in the right direction. We share best practices, and when it comes to...
Login or Create an Account to see details.
Product
One strength of Innovaccer is that its platform insights are delivered inside its workflows, so we...
Login or Create an Account to see details.
Culture
The vendor has made some promises with their timelines that they have not kept. I would say that 85%...
Login or Create an Account to see details.
Relationship
I think that the system is pretty good, and Innovaccer seems to be receptive to suggestions to...
Login or Create an Account to see details.
Product
The challenge that we face and that Innovaccer is facing too is that it is easy to get the solution...
Login or Create an Account to see details.
Product
The system is pretty straightforward. On the end-user endpoint where we are looking at data reports,...
Login or Create an Account to see details.
Loyalty, Product
Our end goal is to pull data, extract it from EMRs, and put it into files that we can submit for...
Login or Create an Account to see details.
Loyalty, Value
We use Innovaccer for quite a lot of their products. We recently extended our contract with them....
Login or Create an Account to see details.
Relationship
I always see that Innovaccer has a resource crunch. A lot of the team members are based out of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Besides Population Health Management, we also utilize the vendor's resources for the CMS...
Login or Create an Account to see details.
Relationship, Product
The system doesn't work. The intelligence isn't as intended, or the integration breaks. Things are...
Login or Create an Account to see details.
Relationship, Operations, Value
We get the system for a bargain. It is pretty easy to use. And I would be likely to recommend it for...
Login or Create an Account to see details.
Relationship
I would like to see Innovaccer's communication and support improved. It is difficult to communicate...
Login or Create an Account to see details.
Relationship
Innovaccer does not keep all their promises. They overpromise and underdeliver. It is hard to...
Login or Create an Account to see details.
Loyalty, Value
I don't know whether I would buy the system again. Originally, nobody in the market did what...
Login or Create an Account to see details.
Value
Innovaccer does not avoid charging for every little thing. They want to charge us for pilots, and...
Login or Create an Account to see details.
Operations
The InCare product takes more hands-on learning for users. However, the implementation was easy....
Login or Create an Account to see details.
Product, Value
InCare is definitely exactly what we expected. It allows us to collect outcomes that we couldn't...
Login or Create an Account to see details.
Culture
Innovaccer's contract is up for renewal, and usually, that means they have to haggle over pricing....
Login or Create an Account to see details.
Relationship
One group of our folks didn't want two-way communication, so with InCare, we can take information,...
Login or Create an Account to see details.
Relationship
I know Innovaccer does have tech support. Innovaccer is an incredibly hands-on vendor. They fly...
Login or Create an Account to see details.
Product
We are running claims data with Population Health Management, and that is great. We have live data...
Login or Create an Account to see details.
Product
On the landing page of Innovaccer's system, we can look at the patient worklist page by day or by...
Login or Create an Account to see details.
Loyalty, Product
In a productivity model, which is where my organization is, we are looking for quantity, not...
Login or Create an Account to see details.
Loyalty, Product
We have tried to pull data from Innovaccer's system, but this year, we have really had to focus on...
Login or Create an Account to see details.
Culture, Relationship
I think Innovaccer tries to keep all their promises. I don't know whether our problems are their...
Login or Create an Account to see details.
Relationship
When I have worked with them, the Innovaccer team has always been helpful. The product team is...
Login or Create an Account to see details.
Product
I use Innovaccer's system frequently. It is a requirement. We are using it as basically another EHR...
Login or Create an Account to see details.
Loyalty, Product
We have struggled to get the prescription claims information from another vendor's product into...
Login or Create an Account to see details.
Loyalty, Product
We have been using Innovaccer’s InGraph solution. We always refer to it as our data warehouse. In...
Login or Create an Account to see details.
Loyalty, Product
The first thing that comes to mind for Innovaccer’s strengths is the data warehouse. Innovaccer...
Login or Create an Account to see details.
Relationship, Operations
We have maintained a pretty close relationship with some of the Innovaccer team members from our...
Login or Create an Account to see details.
Loyalty
We expected the solution to shorten the amount of time it took to produce reporting and analytics...
Login or Create an Account to see details.
Loyalty, Product
I would like to see Innovaccer streamline the ability to create. For our specific use case, we would...
Login or Create an Account to see details.
Product, Value
The product is for sure easy to use. If I can use it, anyone can. From a care management...
Login or Create an Account to see details.
Relationship
We have the day-to-day team that we connect with at Innovaccer, and we touch base frequently with...
Login or Create an Account to see details.
Product, Value
Population Health Management is better at cost utilization than other population health tools and...
Login or Create an Account to see details.
Operations
In the late 1990s, software vendors had teams of professionals that used the tool themselves. They...
Login or Create an Account to see details.
Loyalty, Product
Things are going well enough with the system, and it is still our primary tool. Another tool hasn't...
Login or Create an Account to see details.
Value
Innovaccer charges for every little thing. As the Population Health Management product has further...
Login or Create an Account to see details.
Loyalty
We are going to be shopping soon. We have been with Innovaccer for a few years and are still working...
Login or Create an Account to see details.
Product, Value
Innovaccer wants to hit us with bills for a substantial amount to build out basic reporting that...
Login or Create an Account to see details.
Operations
Innovaccer was very organized with the implementation process. They did dedicate a lot of resources...
Login or Create an Account to see details.
Relationship, Value
I would recommend Innovaccer to a peer I didn't like and wanted to inflict Innovaccer on somebody....
Login or Create an Account to see details.
Loyalty, Product
Part of Population Health Management's ability to support our integration goals is on us, so I would...
Login or Create an Account to see details.
Culture
Innovaccer bought a CRM company, but I already have a CRM tool that I'm really happy with....
Login or Create an Account to see details.
Loyalty, Product
We love and buy some of the technology the vendor comes up with. For instance, we bought an SDOH...
Login or Create an Account to see details.
Culture, Relationship
The vendor is always inventing new product lines that they want to do a demo and sell to me that...
Login or Create an Account to see details.
Product
Innovaccer is tremendous at aggregating clinical data and bringing disparate data feeds into a...
Login or Create an Account to see details.
Relationship
When we have a governance meeting with the vendor, they bring more people out than we do; they fly...
Login or Create an Account to see details.
Relationship, Product
If someone asked me about Innovaccer, my advice would be that the customer shouldn't expect all of...
Login or Create an Account to see details.
Relationship
Ultimately, the vendor keeps their promises. It may take me a couple of phone calls to get a promise...
Login or Create an Account to see details.
Culture, Relationship, Operations
We had growing pains with Population Health Management. We were in a unique business, so we had a...
Login or Create an Account to see details.
Relationship, Operations
Innovaccer is proactive, and an example of this was actually to set up some monitoring of some of...
Login or Create an Account to see details.
Relationship, Product
It is very unusual that we are in the type of market that we are in, and a lot of Innovaccer’s tools...
Login or Create an Account to see details.
Product, Value
First of all, Population Health Management is saving providers hours of chart reviewing time, and...
Login or Create an Account to see details.
Relationship, Operations
Upgrades don't impact us as much now that the system is on the cloud. When Innovaccer does an...
Login or Create an Account to see details.
Culture, Value
We are spending less time with Innovaccer than we did when we tried to build our own system before,...
Login or Create an Account to see details.
Loyalty, Product
I see some opportunities for growth in the system, like adding Hierarchical Condition Categories for...
Login or Create an Account to see details.
Loyalty
Innovaccer is absolutely part of our long-term plans. It would be hard for us to leave them. The...
Login or Create an Account to see details.
Culture, Operations
When we moved to Innovaccer's system, we had one enterprise solution, so we thought our move would...
Login or Create an Account to see details.
Operations
A big thing for Innovaccer needs to be planning. If they have any internal resources who have done a...
Login or Create an Account to see details.
Culture, Relationship
Innovaccer does customer service and communication well. That is awesome. We have been working with...
Login or Create an Account to see details.
Operations
When we deployed some of Innovaccer's modules to our providers and internal teams, Innovaccer gave...
Login or Create an Account to see details.
Relationship, Operations
We had a big project where we did an upgrade and implemented some practices with the software. We...
Login or Create an Account to see details.
Relationship
Innovaccer was trying to divert us onto other products that we really didn't want because we were...
Login or Create an Account to see details.
Culture
These products are a hard sell, the same as health information exchanges. When we think about it,...
Login or Create an Account to see details.
Culture, Value
Innovaccer was an atrocious vendor, so we terminated our painful agreement with them. At the time we...
Login or Create an Account to see details.
Relationship
I would give Innovaccer all zeros if I could because I am not impressed by their leadership, their...
Login or Create an Account to see details.
Loyalty, Relationship
We are leveraging Innovaccer's system to create transparency and interoperability with our clinical...
Login or Create an Account to see details.
Culture, Product
In terms of Population Health Management working as promoted, there is a little bit of back and...
Login or Create an Account to see details.
Loyalty
Population Health Management's strength is that the system has been great at anticipating our needs....
Login or Create an Account to see details.
Relationship
We are using a few of Innovaccer's products. Overall, Innovaccer has been a great partner to work...
Login or Create an Account to see details.
Product
Innovaccer could deliver better with their AI language model. It is very difficult for the AI to...
Login or Create an Account to see details.
Product
The system has been stood up, but a few things haven't been what we expected. Also, the product is...
Login or Create an Account to see details.
Operations
As we were implementing the platform, everybody was wringing their hands over the training and all...
Login or Create an Account to see details.
Relationship
Sometimes Innovaccer is too eager, and that is not from a change management perspective. They have...
Login or Create an Account to see details.
Relationship, Operations
We follow a different project methodology than Innovaccer does. They do everything in sprints, and...
Login or Create an Account to see details.
Culture
The guidance I would give anybody about Innovaccer is around contracting. I would advise anybody to...
Login or Create an Account to see details.
Relationship, Operations
The users from Innovaccer who are helping us out are very attentive. Even with our go-live, we...
Login or Create an Account to see details.
Operations
We ended up doing a very rapid implementation with the system. We got to where we needed to be. Part...
Login or Create an Account to see details.
Culture, Value
Innovaccer does not avoid charging for every little thing. We find extra costs. That has been one of...
Login or Create an Account to see details.
Product
Innovaccer's population health management system is less easy to use than their other solutions....
Login or Create an Account to see details.
Operations
Innovaccer provides training on new features and new products, and that is effective. I don't have...
Login or Create an Account to see details.
Culture, Relationship
If the team that I work with on a day-by-day basis from Innovaccer says that they will do something,...
Login or Create an Account to see details.
Culture, Relationship
In recent months, Innovaccer has done a lot of interactions with us to try and understand what our...
Login or Create an Account to see details.
Relationship
Any challenges we encounter with Innovaccer are related to them being a bit siloed sometimes. We...
Login or Create an Account to see details.
Operations
When Innovaccer does upgrades, the vendor often groups the upgrades, and we don't always get the...
Login or Create an Account to see details.
Culture, Value
I don't have the experience to compare Innovaccer's pricing model to anything else, but in my...
Login or Create an Account to see details.
Loyalty, Operations, Product
Population Health Management is fairly user friendly and intuitive to work with. I definitely...
Login or Create an Account to see details.
Relationship, Product
In relation to care management, Innovaccer has provided us with some dashboards for gaps in care,...
Login or Create an Account to see details.
Culture, Relationship
Innovaccer mostly keeps all their promises, but there have been a few times I have almost felt like...
Login or Create an Account to see details.
Culture
I would be highly likely to recommend Population Health Management to a peer or a friend, and at the...
Login or Create an Account to see details.
Relationship
Innovaccer has been super helpful. We are exploring the system's CRM capabilities at the moment....
Login or Create an Account to see details.
Loyalty, Operations, Product
I would like more of a back-and-forth data feed in our EMR. I don't know whether the issue is our...
Login or Create an Account to see details.
Product, Value
From my perspective, things are going well with the system overall. I really appreciate the way the...
Login or Create an Account to see details.
Operations
A couple of modules in Population Health Management seriously need work, but overall, there is...
Login or Create an Account to see details.
Product
One of Innovaccer’s really strong points is they keep audit logs on everything, and they are...
Login or Create an Account to see details.
Loyalty, Relationship
Innovaccer is really at the cutting edge of technology, so we are very happy with them. There is the...
Login or Create an Account to see details.
Operations
There were a few things Innovaccer told to us in the early parts of the implementation that we have...
Login or Create an Account to see details.
Value
I always feel like companies want to charge for everything, but Innovaccer works with us. They could...
Login or Create an Account to see details.
Operations, Product
Innovaccer did a great job with the go-live. The strategies we have built have really made sure we...
Login or Create an Account to see details.
Product
The way we utilize Population Health Management is we have assigned care navigators, or nurses...
Login or Create an Account to see details.
Product, Value
Population Health Management platform is much better than Data Platform. I have received a lot of...
Login or Create an Account to see details.
Loyalty
There are questions about data accuracy and the timeliness of information coming across. As an...
Login or Create an Account to see details.
Relationship, Product
I'm so focused on transitional care management services right now, and for some reason, we continue...
Login or Create an Account to see details.
Loyalty
The vendor has implemented their suspect coding into some of our specific strategies. Now the system...
Login or Create an Account to see details.
Culture
We have some normal implementation stuff that always happens with Innovaccer, and we never believe...
Login or Create an Account to see details.
Relationship
Innovaccer is very reactive, but they have some really good folks who work with us from a quality...
Login or Create an Account to see details.
Relationship
We have met with Innovaccer, and they have developed new products. They have gone above to keep...
Login or Create an Account to see details.
Operations
My nurses spent a few hours in a training session for InCare and haven't had to be trained since...
Login or Create an Account to see details.
Loyalty, Relationship
A lot of the stuff that Innovaccer has built recently has been to help the front-end users be able...
Login or Create an Account to see details.
Relationship, Operations
The Innovaccer team in India is not familiar with US healthcare, and the firm hires a lot of people...
Login or Create an Account to see details.
Culture, Relationship, Value
I just learned that Innovaccer often offers their pilot solutions as new tools. That was potentially...
Login or Create an Account to see details.
Value
I have more needs than Innovaccer's system meets, but that is just because we have grown as an...
Login or Create an Account to see details.
Culture, Relationship
Our partnership with Innovaccer is one of the better partnerships that I have encountered in many...
Login or Create an Account to see details.
Loyalty, Product
Like many folks, Innovaccer's data was based on the analytics that were coming from payers. That was...
Login or Create an Account to see details.
Operations
Our ongoing training and implementation have been driven by different teams. Our implementation...
Login or Create an Account to see details.
Product
When we started with the tool, it was a population health tool. However, I have since looked at it...
Login or Create an Account to see details.
Value
The system is worth the investment because of its ability to progressively integrate across an...
Login or Create an Account to see details.
Loyalty, Product, Value
No system can meet all of our needs. In terms of population health, we haven't seen any systems that...
Login or Create an Account to see details.
Relationship
The vendor's support people have been responsive, and they have given us what we have needed. The...
Login or Create an Account to see details.
Product
InCare has improved dramatically. Innovaccer has made some improvements to the user interface. For...
Login or Create an Account to see details.
Loyalty, Product
InCare doesn't meet all of our needs. One thing we are currently working on is augmenting the care...
Login or Create an Account to see details.
Loyalty, Relationship
Innovaccer definitely listens and tries to get new technology that meets our needs. They are pretty...
Login or Create an Account to see details.
Relationship
Innovaccer’s customer support has been strong throughout. The support people are responsive and have...
Login or Create an Account to see details.
Product, Value
Population Health Management offers a really good, comprehensive set of metrics. Innovaccer has been...
Login or Create an Account to see details.
Loyalty, Relationship
Things are going in the right direction. I think Innovaccer is investing in the product in the right...
Login or Create an Account to see details.
Product, Value
InCare does a nice job of creating work lists for the care managers so that they can prioritize what...
Login or Create an Account to see details.
Product, Value
Being able to customize the product to the customer's needs in a more timely manner would be the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
If I knew someone interested in Population Health Management, I would tell them that they should...
Login or Create an Account to see details.
Culture, Relationship
Innovaccer has talked about bringing something online, but that has gone nowhere over the past year....
Login or Create an Account to see details.
Product
In Population Health Management, there could be a better front-end user interface where we could do...
Login or Create an Account to see details.
Preferences