Innovaccer Population Health Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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User Commentary

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Director

Culture

There have been some things that Innovaccer has promised but hasn't delivered. For example,...

Jan 2024
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Director

Product

The system is a tool that works retrospectively. To do population health management effectively, we...

Jan 2024
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Director

Operations

We haven't received any detailed training from Innovaccer, and we have been using their system for a...

Jan 2024
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Director

Culture, Relationship

Innovaccer isn't very good at being proactive with us. For example, if the system were going to go...

Jan 2024
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CTO

Loyalty, Product

We have our care pathways, which are the clinical protocols that we are instituting to care for...

Jan 2024
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CTO

Relationship

I like Innovaccer. The people are knowledgeable, supportive, and very responsive. They have worked...

Jan 2024
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VP/Other Executive

Loyalty, Operations

InCare was not troublesome to implement. We love the product because of its ability to integrate....

Dec 2023
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VP/Other Executive

Relationship

We are constantly doing an oversight process to find anticipated needs. I have no doubts or qualms....

Dec 2023
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VP/Other Executive

Product

I love InGraph, which is the dashboarding capability. It gives us the ability to have insights into...

Dec 2023
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VP/Other Executive

Product

InNote is the EHR overlay that shows up for providers and practices. The providers have generally...

Dec 2023
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VP/Other Executive

Culture, Operations

The one hiccup we experienced with the population health product was that the vendor rolled out some...

Dec 2023
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VP/Other Executive

Loyalty, Relationship

I would definitely recommend Innovaccer. Overall, they have a breadth of vision. They have a good...

Dec 2023
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Director

Culture, Relationship

We are getting the things that Innovaccer advertised that we would. The team members from Innovaccer...

Dec 2023
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Director

Product

The data in the system is technical and a mile deep, so there is an inherent trade-off of features...

Dec 2023
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Director

Relationship

I don't understand Innovaccer's standard ticketing system, but we have people at Innovaccer who we...

Dec 2023
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Director

Culture

Some parts of the vendor's pricing structure are more opaque than we would like them to be. The...

Dec 2023
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VP/Other Executive

Relationship

Innovaccer's team has been excellent to work with. They are very responsive, and the vendor's...

Dec 2023
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VP/Other Executive

Loyalty

We are always looking at what Epic has, and Innovaccer still has a clear differentiator, so they are...

Dec 2023
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VP/Other Executive

Culture, Value

There are things that we didn't think we would have to pay for that we are now paying for. There are...

Dec 2023
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VP/Other Executive

Operations

The one thing that I would like Innovaccer to be better at is their general project management. We...

Dec 2023
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VP/Other Executive

Relationship

Innovaccer has a continued overall willingness to partner with our organization, and that is unlike...

Dec 2023
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Director

Relationship, Product

I like the ability to see everything across the state and make changes to things quickly instead of...

Dec 2023
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Director

Relationship, Operations

Innovaccer is responsive when it comes to going live. Sometimes, as we start to find things, we want...

Dec 2023
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Director

Operations

Innovaccer does a good job of showing us how things work. We have one person assigned to us for...

Dec 2023
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Director

Operations, Product, Value

We were trying to figure out which high-risk patients we needed to follow, and we talked to the...

Dec 2023
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Director

Product

Things are going well with InCare. It has been so nice to have everything together. We can see what...

Dec 2023
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Director

Loyalty, Relationship

We are going to do updates soon. Innovaccer lets us know well ahead of time and wants the number of...

Dec 2023
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Director

Relationship

The majority of the Innovaccer support team is on the other side of the globe, so there is a bit of...

Dec 2023
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Director

Relationship, Product

InCare is stable and reliable, and Innovaccer is responsive. We have had some changes to make the...

Dec 2023
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Director

Relationship, Product, Value

Our goal in case management is to have consistency and accountability in what people are...

Dec 2023
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Director

Relationship

We have had managers and higher-ups attend meetings, and it is nice to see our organization valued...

Dec 2023
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CIO

Relationship, Product

The product is working fantastically well for us. It is working because the Innovaccer people are...

Dec 2023
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Manager

Loyalty

We mostly utilize Innovaccer's system because we need a care management platform, but we are also in...

Nov 2023
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Manager

Product, Value

We don't have any hard numbers yet, but anecdotally, we have been able to start billing for chronic...

Nov 2023
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Manager

Relationship, Operations, Product

I would tell someone looking for population health management software that I have had a great...

Nov 2023
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Director

Relationship, Product

We have done a lot of work with Innovaccer's pharmacy tools and claims processes to see how much...

Nov 2023
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Director

Culture, Relationship

Innovaccer delivered when we asked them to step up in certain areas, and they have done what we...

Nov 2023
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Director

Operations

We don't use Innovaccer for training very much, but they train our core team, and then that team...

Nov 2023
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Director

Product

End users need to get Population Health Management to where it needs to be. Sometimes we have to...

Nov 2023
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Director

Loyalty

I would highly recommend Innovaccer's system to a friend depending on what their needs were. I am...

Nov 2023
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Director

Product

The system's functionality is amazing. The system hasn't been able to shine for us because of some...

Nov 2023
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Manager

Relationship, Product

Innovaccer is mostly proactive, but some things slip through the cracks. The vendor has an...

Nov 2023
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Manager

Relationship

As with anything, there are always lots of opportunities for improvement, but InCare’s current...

Nov 2023
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Manager

Loyalty, Product

InCare has a lot of risk algorithms, and I would like to see predictive analytics. In the InCare...

Nov 2023
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VP/Other Executive

Relationship

At one of the vendor’s recent sales conferences, many of their executives wanted to set up a meeting...

Nov 2023
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VP/Other Executive

Operations

We don't have all the reporting that we need from Innovaccer. Our quality measures have gotten worse...

Nov 2023
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VP/Other Executive

Culture, Loyalty, Relationship

Innovaccer is really engaged in trying to make our business model work. Part of the reason we picked...

Nov 2023
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VP/Other Executive

Culture

The vendor was pretty flexible with us on the pricing, and I don’t get any invoices other than the...

Nov 2023
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VP/Other Executive

Operations

The vendor did our implementation quickly. A lot of the vendor’s staff members are in India, so...

Nov 2023
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VP/Other Executive

Product

The vendor’s front-end interface could be a bit more efficient. Only recently, the vendor made some...

Nov 2023
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VP/Other Executive

Operations

The vendor was making promises to map all the data on their claims, and they didn't do that. We had...

Nov 2023
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VP/Other Executive

Loyalty, Product

There is a lot more that we want out of the product. Namely, we would like an analytics report...

Nov 2023
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Manager

Loyalty, Product

Innovaccer is planning to offer integration resources, and that is something that we are looking...

Nov 2023
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Manager

Relationship

We get great support from Innovaccer. We have a really good relationship with the support team....

Nov 2023
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Nurse

Product

We use the Population Health Management piece from Innovaccer, and we use their protocols,...

Oct 2023
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Nurse

Relationship

Innovaccer’s support has been terrific. Innovaccer has been very good and patient with us....

Oct 2023
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Nurse

Operations

I did a lot of training with our staff after we had some training with Innovaccer. Innovaccer did...

Oct 2023
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Nurse

Relationship, Operations, Product

In building and revising protocols in the product, I have worked with an Innovaccer builder to get...

Oct 2023
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Director

Value

I don't know that Innovaccer’s charges are unfair. In all fairness to Innovaccer, they have their...

Oct 2023
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Director

Operations

Innovaccer has developed Innovaccer University, which is a platform for users to use to learn...

Oct 2023
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Director

Product

The ease of use for InCare is quite high, and the platform has good capability if it is functional....

Oct 2023
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Director

Relationship

Innovaccer’s support team is available, but they could be far more proactive, and we need more...

Oct 2023
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Director

Relationship, Value

I would recommend InCare, but I would tell others to expect a long lead time to get things...

Oct 2023
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Director

Relationship

From the support perspective, Innovaccer is good. I never have any problems reaching out to them....

Sep 2023
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Director

Relationship, Product

The thing I like about Innovaccer is their advancements in the healthcare industry. Basically,...

Sep 2023
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Director

Loyalty

One thing about InCare is how inflexible the product can be. Innovaccer is rolling out a new...

Sep 2023
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Director

Relationship, Product

Innovaccer has a good product. From the population health application perspective, Innovaccer is...

Sep 2023
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Director

Product

InCare is a fragmented little product. Another vendor has a suite for quality measures, for example....

Sep 2023
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VP/Other Executive

Product

The InCare product is amazing. We couldn't do the work that is getting done the way we are doing it...

Sep 2023
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VP/Other Executive

Loyalty

We are migrating from an old instance of the product’s background to a newer one, and the process is...

Sep 2023
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Director

Product

I would tell others looking at the system to start with their internet requirements and requirement...

Sep 2023
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Director

Product

Innovaccer’s standard version of their product does not meet all of our needs today. We do a lot of...

Sep 2023
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VP/Other Executive

Relationship, Operations

Sometimes, the users mature faster than the product. The vendor needs to spend some time soliciting...

Sep 2023
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VP/Other Executive

Loyalty

Innovaccer is working on new tools, including eCQMs, which are brand new to them. The vendor is also...

Sep 2023
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VP/Other Executive

Product

The product, which is really an analytics piece, has room to mature. Some of my people have matured...

Sep 2023
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VP/Other Executive

Relationship, Operations

When we give release notes to a customer, the release notes need to be understandable so that the...

Sep 2023
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VP/Other Executive

Product

The vendor needs to incorporate their InCare data with the rest of their data for reporting in...

Sep 2023
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VP/Other Executive

Relationship

The vendor is sometimes slow to keep their promises, but they do keep all their promises.

Sep 2023
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VP/Other Executive

Relationship

The vendor has a team that is aligned with me, and we meet very often. If anything happens, we know...

Sep 2023
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CIO

Operations, Product

From a user experience perspective, there is a bit of a learning curve. That is not to say that the...

Sep 2023
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CIO

Relationship

When there are issues that come up, we submit a ticket. We have a specific person that gets back to...

Sep 2023
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CIO

Relationship

Our overall experience with Innovaccer has been very positive. Things that have gone extremely well....

Sep 2023
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CIO

Relationship

On the support side, we would like the vendor to be a little more proactive. They are able to...

Sep 2023
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CIO

Operations

Innovaccer provides training material that is very well put together. They have their story guides,...

Sep 2023
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CIO

Relationship, Operations

Innovaccer does a very good job of communicating when there are going to be upgrades, so we are...

Sep 2023
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CIO

Relationship

Overall, I am happy with the relationship we have been able to build with Innovaccer. Innovaccer is...

Sep 2023
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VP/Other Executive

Operations

Innovaccer has done a nice job. They are very structured with training and scheduling time with us...

Sep 2023
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VP/Other Executive

Relationship, Product

We have several different feeds coming into our system from Innovaccer, and we really struggle with...

Sep 2023
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VP/Other Executive

Product

We have found a lot of structural problems. We have problems with not really understanding the...

Sep 2023
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VP/Other Executive

Relationship

I wouldn't use the word proactive at all for Innovaccer. They are very reactive in their service.

Sep 2023
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Director

Relationship

We always have lofty things that we want to do on our development track. It isn’t that Innovaccer...

Aug 2023
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Director

Operations

We had a lot of explicit expectations. Since we were able to get the details for those, there...

Aug 2023
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Director

Relationship

We have partners we can reach out to at Innovaccer. We don't even need to use the telephone because...

Aug 2023
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Director

Product

We need to communicate a patient's needs across the board. We have a lot of different EMRs across...

Aug 2023
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Director

Relationship

Innovaccer works with us to achieve what we want.

Aug 2023
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VP/Other Executive

Product

Some of the functionalities that the vendor promotes for the solution aren't fully built out.

Aug 2023
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VP/Other Executive

Loyalty

Innovaccer has kept to the status quo. We continue to make progress with them in the different key...

Aug 2023
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VP/Other Executive

Culture, Value

Innovaccer has shifted as they have grown over the last year. They are now charging us for items...

Aug 2023
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Director

Culture, Relationship

Innovaccer has been extremely collaborative, helping us understand how their platform functions,...

Aug 2023
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Director

Relationship

Our team is very technically well versed in our current care management platform, so we have a lot...

Aug 2023
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Director

Product

One of my top pros of the product is that it is very customizable. The product is also very user...

Aug 2023
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Director

Relationship, Operations

The product requires the customer to be very knowledgeable about their own workflows and to be able...

Aug 2023
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Director

Culture, Value

I would tell a peer who was looking at Innovaccer that an organization should set aside 0.5 FTEs per...

Jul 2023
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Director

Culture, Relationship, Value

My overall experience with Innovaccer has been positive. In some ways, my experience has improved...

Jul 2023
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VP/Other Executive

Operations

Innovaccer is really trying, but there are some underlying challenges with the system. Innovaccer...

Jun 2023
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VP/Other Executive

Relationship, Product, Value

Innovaccer has made efforts to try to clean up the system. For manual entry, the system was...

Jun 2023
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Director

Relationship

The vendor has been phenomenal in terms of vendor-executive involvement. We have also been...

Jun 2023
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Director

Loyalty, Product

We have given Innovaccer some ideas for improvements. The population health tool has developments...

May 2023
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Director

Product, Value

The population health management tool is fabulous. How the in-care strategies and protocols funnel...

May 2023
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Director

Product, Value

What makes the tool stand out is the ability for it to not require someone to remember steps or run...

May 2023
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Director

Relationship

Innovaccer has come to us with things in our data they have questions about and has driven us to...

May 2023
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Director

Loyalty, Relationship

There is some development going on with Innovaccer on both sides. They are doing things they haven't...

May 2023
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Director

Culture

Our leaders have had issues with misunderstanding the contract. We have assumed one thing, and...

May 2023
||
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Director

Relationship, Product

Innovaccer delivers technology to us that we can't do without.

May 2023
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VP/Other Executive

Loyalty, Product

One thing that is really important for population health and value-based care is the platform's...

Apr 2023
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VP/Other Executive

Product

Innovaccer could improve the integration of external data. We can get data in, but it takes about 18...

Apr 2023
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VP/Other Executive

Product

In terms of the InCare interoperability, we are doing great with certain feeds being interoperable...

Apr 2023
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VP/Other Executive

Operations

We train almost better than Innovaccer trains us just because we know our data better than they know...

Apr 2023
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VP/Other Executive

Product

There are folks in the marketplace that are just stepping into value-based care, and InCare is...

Apr 2023
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VP/Other Executive

Relationship

I would like to see Innovaccer keep up with their competitors’ tools in the marketplace, especially...

Apr 2023
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VP/Other Executive

Loyalty

Population Health Management was on the bleeding edge when we decided to put the tool into place....

Apr 2023
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VP/Other Executive

Operations, Product

The people that are implementing the dashboards are not the people that understand the data on the...

Apr 2023
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Director

Loyalty

We have invested a lot of time, money, and energy into configuring the product the way we want it to...

Apr 2023
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Director

Relationship

Innovaccer has a dedicated customer support team, or at least a team we have access to literally...

Apr 2023
||
(0)
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Director

Relationship

When I reach out to my customer support team and tell them something I need, sometimes they will say...

Apr 2023
||
(0)
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Director

Operations

We have been using the product for so long that we don't really have any training from the vendor,...

Apr 2023
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There are certain things that Innovacer should be doing, such as working with CCDs. There is a very...

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We would like something as simple as a user notification to let us know if the platform is down or...

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I like the functionality and the intuitive user interface. Innovacer delivers the expected...

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