Innovaccer Population Health Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
Innovaccer has been super helpful. We are exploring the system's CRM capabilities at the moment....
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Loyalty, Operations, Product
I would like more of a back-and-forth data feed in our EMR. I don't know whether the issue is our...
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Product, Value
From my perspective, things are going well with the system overall. I really appreciate the way the...
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Operations
A couple of modules in Population Health Management seriously need work, but overall, there is...
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Product
One of Innovaccer’s really strong points is they keep audit logs on everything, and they are...
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Loyalty, Relationship
Innovaccer is really at the cutting edge of technology, so we are very happy with them. There is the...
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Operations
There were a few things Innovaccer told to us in the early parts of the implementation that we have...
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Value
I always feel like companies want to charge for everything, but Innovaccer works with us. They could...
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Operations, Product
Innovaccer did a great job with the go-live. The strategies we have built have really made sure we...
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Product
The way we utilize Population Health Management is we have assigned care navigators, or nurses...
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Product, Value
Population Health Management platform is much better than Data Platform. I have received a lot of...
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Loyalty
There are questions about data accuracy and the timeliness of information coming across. As an...
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Relationship, Product
I'm so focused on transitional care management services right now, and for some reason, we continue...
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Loyalty
The vendor has implemented their suspect coding into some of our specific strategies. Now the system...
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Culture
We have some normal implementation stuff that always happens with Innovaccer, and we never believe...
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Relationship
Innovaccer is very reactive, but they have some really good folks who work with us from a quality...
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Relationship
We have met with Innovaccer, and they have developed new products. They have gone above to keep...
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Operations
My nurses spent a few hours in a training session for InCare and haven't had to be trained since...
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Loyalty, Relationship
A lot of the stuff that Innovaccer has built recently has been to help the front-end users be able...
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Relationship, Operations
The Innovaccer team in India is not familiar with US healthcare, and the firm hires a lot of people...
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Culture, Relationship, Value
I just learned that Innovaccer often offers their pilot solutions as new tools. That was potentially...
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Value
I have more needs than Innovaccer's system meets, but that is just because we have grown as an...
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Culture, Relationship
Our partnership with Innovaccer is one of the better partnerships that I have encountered in many...
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Loyalty, Product
Like many folks, Innovaccer's data was based on the analytics that were coming from payers. That was...
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Operations
Our ongoing training and implementation have been driven by different teams. Our implementation...
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Product
When we started with the tool, it was a population health tool. However, I have since looked at it...
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Value
The system is worth the investment because of its ability to progressively integrate across an...
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Loyalty, Product, Value
No system can meet all of our needs. In terms of population health, we haven't seen any systems that...
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Relationship
The vendor's support people have been responsive, and they have given us what we have needed. The...
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Product
InCare has improved dramatically. Innovaccer has made some improvements to the user interface. For...
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Loyalty, Product
InCare doesn't meet all of our needs. One thing we are currently working on is augmenting the care...
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Loyalty, Relationship
Innovaccer definitely listens and tries to get new technology that meets our needs. They are pretty...
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Relationship
Innovaccer’s customer support has been strong throughout. The support people are responsive and have...
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Product, Value
Population Health Management offers a really good, comprehensive set of metrics. Innovaccer has been...
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Loyalty, Relationship
Things are going in the right direction. I think Innovaccer is investing in the product in the right...
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Product, Value
InCare does a nice job of creating work lists for the care managers so that they can prioritize what...
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Product, Value
Being able to customize the product to the customer's needs in a more timely manner would be the...
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Loyalty, Relationship, Product
If I knew someone interested in Population Health Management, I would tell them that they should...
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Culture, Relationship
Innovaccer has talked about bringing something online, but that has gone nowhere over the past year....
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Product
In Population Health Management, there could be a better front-end user interface where we could do...
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Product
InCare is a bright spot for Innovaccer's platforms. I would probably keep its workflows, even if we...
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Loyalty, Product
As we got deeper into the Innovaccer platform, we were very disappointed that there was no grouper...
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Culture, Relationship
Innovaccer got some technology to help us better work with our patients, like texting options that...
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Culture, Value
Innovaccer nickel-and-dimed us a bit more on our new contract, but in general, they don't charge for...
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Culture, Value
There are always going to be challenges with population health platforms, but Innovaccer is a great...
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Culture, Relationship
Working with Innovaccer has been great. They are very innovative. They have been incredibly flexible...
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Product
Population Health Management is a strong product for groups that are trying to do certain things....
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Loyalty, Relationship
We are truly partners with Innovaccer, and we have access to the leaders from Innovaccer who we...
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Loyalty, Relationship
Innovaccer is doing some work in the generative AI space to reduce the time it takes for clinical...
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Relationship
Proactivity is an area where we have spent a lot of time working with Innovaccer. The vendor is...
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Loyalty
Innovaccer has been moving the platform to Snowflake. We have worked with Snowflake for a long time,...
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Operations
InCare does not meet all of our needs because we are still building out some of our implementation,...
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Product, Value
With one of our more complex value-based programs, we have clinic-level quality targets that...
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Operations
The implementation services and upgrades are a key thing that Innovaccer actually does extremely...
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Loyalty, Relationship
One of the reasons we picked Innovaccer over other vendors is that Innovaccer understands not only...
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Relationship, Value
Innovaccer is not as expensive as all the other vendors we were using before. The product is meeting...
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Culture, Loyalty
When we looked at how the product was promoted, we thought we were going to get clinical data...
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Culture, Loyalty
A friend of mine is working at a different healthcare organization. They were doing an RFP and were...
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Loyalty
The vendor is going in the right direction. We hear a lot about artificial intelligence and...
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Relationship
I could point out data quality issues or issues with the project management and the communication...
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Culture, Loyalty
We started with Innovaccer's tool as a population health management product. We have signed up for...
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Relationship
Our company looks for a lot of smaller customizations to solutions, and though Innovaccer is great,...
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Culture, Value
InCare is an expensive solution, so certain organizations may not benefit from it, depending on how...
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Relationship, Product, Value
InCare is fantastic, and we haven’t found a solution yet that quite matches that. It is pretty...
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Loyalty
We went with Innovaccer’s system and purposely loaded certain products because we were flying blind...
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Value
Innovaccer’s system allows us to look at the actions for extra resources that are helping primary...
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Loyalty
We always try to build things ourselves or wait until our EMR vendor catches up, but for now,...
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Culture
We have a contract, and our leadership thinks it means one thing, but Innovaccer thinks it means...
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Loyalty
It seems like our EMR vendor and Innovaccer are in a long-term race. One is ahead, and the other one...
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Operations
Innovaccer’s sales and implementation team were amazing and very responsive. We met with them a lot....
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Relationship, Product
I think my staff would say that they don't think their issues are fixed by Innovaccer quickly...
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Relationship
Innovaccer is proactive in terms of telling us things that are going on or providing guidance.
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Culture, Relationship
With Population Health Management, I would tell a friend that the product is tailored to our needs....
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Relationship
The things that have gone well with Innovaccer are really our partnership with them and our ability...
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Operations
With Innovaccer, we like their ability to tailor to our needs. They don't have a cookie-cutter...
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Value
We have seen an increase in Medicare Hierarchical Condition Category recapture and coding gap...
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Relationship
Innovaccer’s project team is primarily based in India, but that has not been an issue for us....
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Relationship
The primary reason for us to utilize Innovaccer’s tool was to extract and aggregate EMR data from...
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Operations, Product
We just had a recent upgrade, and it was fine. It was a good upgrade because one of the issues that...
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Operations
We decided to do a train-the-trainer approach. We would prefer our physicians to train other...
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Product
We are satisfied with the integration, but there is the challenge that every EMR has a different way...
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Relationship
The support has been very good. Our clinicians that interact with the practices have an active,...
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Relationship
Innovaccer is a very good partner. They listen to us and they want to get better. They allow us to...
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Relationship
Sometimes, Innovaccer overpromises and underdelivers. However, they have gotten a lot better with...
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Relationship, Product
Interoperability hasn't been Innovaccer's top priority. They go out and acquire data using...
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Culture
We don't have the ability to trade data between Innovaccer's system and our EHR in real time right...
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Operations, Product
Population Health Management isn't a completely intuitive system. If users are familiar with how...
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Relationship, Product
Innovaccer's core competencies are their care management services and their ability to be a data...
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Culture
There have been some things that Innovaccer has promised but hasn't delivered. For example,...
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Product
The system is a tool that works retrospectively. To do population health management effectively, we...
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Operations
We haven't received any detailed training from Innovaccer, and we have been using their system for a...
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Culture, Relationship
Innovaccer isn't very good at being proactive with us. For example, if the system were going to go...
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Loyalty, Product
We have our care pathways, which are the clinical protocols that we are instituting to care for...
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Relationship
I like Innovaccer. The people are knowledgeable, supportive, and very responsive. They have worked...
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Loyalty, Operations
InCare was not troublesome to implement. We love the product because of its ability to integrate....
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Relationship
We are constantly doing an oversight process to find anticipated needs. I have no doubts or qualms....
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Product
I love InGraph, which is the dashboarding capability. It gives us the ability to have insights into...
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Product
InNote is the EHR overlay that shows up for providers and practices. The providers have generally...
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Culture, Operations
The one hiccup we experienced with the population health product was that the vendor rolled out some...
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Loyalty, Relationship
I would definitely recommend Innovaccer. Overall, they have a breadth of vision. They have a good...
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Culture, Relationship
We are getting the things that Innovaccer advertised that we would. The team members from Innovaccer...
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Product
The data in the system is technical and a mile deep, so there is an inherent trade-off of features...
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Relationship
I don't understand Innovaccer's standard ticketing system, but we have people at Innovaccer who we...
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Culture
Some parts of the vendor's pricing structure are more opaque than we would like them to be. The...
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Relationship
Innovaccer's team has been excellent to work with. They are very responsive, and the vendor's...
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Loyalty
We are always looking at what Epic has, and Innovaccer still has a clear differentiator, so they are...
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Culture, Value
There are things that we didn't think we would have to pay for that we are now paying for. There are...
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Operations
The one thing that I would like Innovaccer to be better at is their general project management. We...
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Relationship
Innovaccer has a continued overall willingness to partner with our organization, and that is unlike...
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Relationship, Product
I like the ability to see everything across the state and make changes to things quickly instead of...
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Relationship, Operations
Innovaccer is responsive when it comes to going live. Sometimes, as we start to find things, we want...
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Operations
Innovaccer does a good job of showing us how things work. We have one person assigned to us for...
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Operations, Product, Value
We were trying to figure out which high-risk patients we needed to follow, and we talked to the...
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Product
Things are going well with InCare. It has been so nice to have everything together. We can see what...
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Loyalty, Relationship
We are going to do updates soon. Innovaccer lets us know well ahead of time and wants the number of...
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Relationship
The majority of the Innovaccer support team is on the other side of the globe, so there is a bit of...
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Relationship, Product
InCare is stable and reliable, and Innovaccer is responsive. We have had some changes to make the...
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Relationship, Product, Value
Our goal in case management is to have consistency and accountability in what people are...
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Relationship
We have had managers and higher-ups attend meetings, and it is nice to see our organization valued...
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Relationship, Product
The product is working fantastically well for us. It is working because the Innovaccer people are...
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Loyalty
We mostly utilize Innovaccer's system because we need a care management platform, but we are also in...
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Product, Value
We don't have any hard numbers yet, but anecdotally, we have been able to start billing for chronic...
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Relationship, Operations, Product
I would tell someone looking for population health management software that I have had a great...
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Relationship, Product
We have done a lot of work with Innovaccer's pharmacy tools and claims processes to see how much...
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Culture, Relationship
Innovaccer delivered when we asked them to step up in certain areas, and they have done what we...
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Operations
We don't use Innovaccer for training very much, but they train our core team, and then that team...
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Product
End users need to get Population Health Management to where it needs to be. Sometimes we have to...
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Loyalty
I would highly recommend Innovaccer's system to a friend depending on what their needs were. I am...
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Product
The system's functionality is amazing. The system hasn't been able to shine for us because of some...
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Relationship, Product
Innovaccer is mostly proactive, but some things slip through the cracks. The vendor has an...
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Relationship
As with anything, there are always lots of opportunities for improvement, but InCare’s current...
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Loyalty, Product
InCare has a lot of risk algorithms, and I would like to see predictive analytics. In the InCare...
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Relationship
At one of the vendor’s recent sales conferences, many of their executives wanted to set up a meeting...
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Operations
We don't have all the reporting that we need from Innovaccer. Our quality measures have gotten worse...
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Culture, Loyalty, Relationship
Innovaccer is really engaged in trying to make our business model work. Part of the reason we picked...
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Culture
The vendor was pretty flexible with us on the pricing, and I don’t get any invoices other than the...
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Operations
The vendor did our implementation quickly. A lot of the vendor’s staff members are in India, so...
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Product
The vendor’s front-end interface could be a bit more efficient. Only recently, the vendor made some...
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Operations
The vendor was making promises to map all the data on their claims, and they didn't do that. We had...
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Loyalty, Product
There is a lot more that we want out of the product. Namely, we would like an analytics report...
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Loyalty, Product
Innovaccer is planning to offer integration resources, and that is something that we are looking...
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Relationship
We get great support from Innovaccer. We have a really good relationship with the support team....
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Product
We use the Population Health Management piece from Innovaccer, and we use their protocols,...
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Relationship
Innovaccer’s support has been terrific. Innovaccer has been very good and patient with us....
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Operations
I did a lot of training with our staff after we had some training with Innovaccer. Innovaccer did...
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Relationship, Operations, Product
In building and revising protocols in the product, I have worked with an Innovaccer builder to get...
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Value
I don't know that Innovaccer’s charges are unfair. In all fairness to Innovaccer, they have their...
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Operations
Innovaccer has developed Innovaccer University, which is a platform for users to use to learn...
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Product
The ease of use for InCare is quite high, and the platform has good capability if it is functional....
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Relationship
Innovaccer’s support team is available, but they could be far more proactive, and we need more...
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Relationship, Value
I would recommend InCare, but I would tell others to expect a long lead time to get things...
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