Innovaccer Population Health
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Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
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User Commentary

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Director

Other Observations & Comments

Now that the system is functional, it is really going to serve a purpose for our organization.

Jan 2023
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Director

Future Outlook

Our decision to leave Innovaccer has nothing to do with their product and everything to do with the...

Jan 2023
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Director

Relationship

We would not purchase Innovaccer's platform again. The vendor is pretty innovative, and the...

Jan 2023
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Director

Interfacing and Integration

Quite frankly, we just do not have Innovaccer's system integrated with anything. The data transfer...

Jan 2023
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CEO/President

Functionality and Upgrades

The solution is highly customizable. We were able to take the out-of-the-box platform and do a lot...

Jan 2023
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CEO/President

Interfacing and Integration

The system's analytics are very nice. They are user friendly, and we are easily able to get to the...

Jan 2023
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CEO/President

Interfacing and Integration

I like the seamless connectivity among Innovaccer’s applications. I can be inside of the population...

Jan 2023
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Director

Relationship

Innovaccer is responsive. They are very respectful, and they are open to hearing what we need. They...

Dec 2022
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Director

Technology

Innovaccer has an opportunity to improve around the fact that their growth has been exponential and...

Dec 2022
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Director

Other Observations & Comments

Customers who don’t have any experience with this kind of technology go in with somewhat...

Dec 2022
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Director

Relationship

The biggest gap that I am experiencing is with the timeliness of everything. Getting things in place...

Dec 2022
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Director

Relationship

Innovaccer does keep all promises and is very transparent. They let us know what is custom and what...

Dec 2022
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Manager

Other Observations & Comments

The vendor promised that once claims came in, we would be able to track gaps. So the vendor will...

Nov 2022
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Manager

Service and Support

The support is good because when I send something to the support team, I have somebody looking into...

Nov 2022
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Manager

Functionality and Upgrades

I do see value in the product in terms of care management with our ability to document. In our old...

Nov 2022
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Manager

Future Outlook

Switching systems is costly, and we would have to do training. So if things continue in the right...

Nov 2022
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Manager

Interfacing and Integration

We are getting data into the product from a lab company. We have done different implementations, and...

Nov 2022
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Manager

Technology

We have had some downtime, but I get that data needs to be uploaded. We receive current data from...

Nov 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We looked at many other options, but Innovaccer's system ended up being the most cost-effective...

Nov 2022
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Manager

Functionality and Upgrades

We had a lot of connections going into our previous vendor’s product that we don't have with...

Nov 2022
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Manager

Service and Support

The product does impact care navigation because there is a big load going into the system on our...

Nov 2022
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Manager

Sales and Contracting

Sometimes, vendors show us all the features that a product has during the sales process, and then we...

Nov 2022
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CIO

Relationship

In the last few years, we have worked more deeply with Innovaccer’s product team. Innovaccer is as...

Nov 2022
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CIO

Implementation and Training

Innovaccer has their out-of-the-box training for if we were to install the vanilla version of the...

Nov 2022
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CIO

Functionality and Upgrades

We needed a place where we could land all the data that comes into our system and then surface it to...

Nov 2022
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CIO

Lessons Learned

When people first get into the Innovaccer product, it is a double-edged sword. There is a lot in...

Nov 2022
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CIO

Relationship

Innovaccer has a vision of where they are going, and they keep us included in that vision. We have...

Nov 2022
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CIO

Service and Support

Occasionally there are some incidents of downtime and outages, and we are usually the ones who find...

Nov 2022
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CIO

ROI / Cost

We have been able to build protocols, assessments, and care plans that are specific to our needs....

Nov 2022
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Manager

Lessons Learned

Innovaccer is always willing to listen. It has been tough for Innovaccer to get used to working in...

Oct 2022
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VP/Other Executive

Implementation and Training

Innovaccer could have improved the implementation by making sure that there was no disruption in the...

Oct 2022
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VP/Other Executive

Relationship

From what I have seen, our team tends to be the one that brings Innovaccer the bug issues and the...

Oct 2022
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VP/Other Executive

ROI / Cost

Innovaccer is creeping into the realm of charging for everything.

Oct 2022
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VP/Other Executive

Sales and Contracting

Innovaccer needs to date their clients longer because they need to fully understand their clients'...

Oct 2022
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Analyst/Coordinator

ROI / Cost

I would go with Innovaccer again. The product works well. The vendor has done a lot of good,...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Innovaccer reaches out with training materials occasionally. It might be nice if the vendor sent...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The only reason I am a bit hesitant to say that the product is working as promoted is the data. Once...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The issue is not so much what Innovaccer can improve; the system is just a small piece of what we...

Oct 2022
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Analyst/Coordinator

Service and Support

Support people from Innovaccer always follow up in a timely manner. We get bounced around a little...

Oct 2022
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VP/Other Executive

Relationship

Our relationship with Innovaccer is very good. Based on what I know about the vendor and what they...

Sep 2022
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Manager

Relationship

Innovaccer delivers things eventually but not consistently. And the deliveries are usually not on time....

Sep 2022
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Manager

Implementation and Training

The vendor’s clinical expertise is slim, so in terms of workflows and use cases, we are the ones who...

Sep 2022
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Manager

Relationship

We advise Innovaccer on how to build things so that the product is more intuitive. We drive so much...

Sep 2022
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Manager

Relationship

Innovaccer is great. If we tell them exactly what we want and exactly what to do, they can do...

Sep 2022
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Manager

Service and Support

I meet with the support team frequently. They are responsive. And when we have issues and we...

Sep 2022
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Manager

Relationship

Normally, we are the ones bringing up problems. Innovaccer doesn’t do a great job with QA for their...

Sep 2022
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CEO/President

Relationship

Innovaccer is not just our vendor; they are a strategic partner, and we are very integrated with...

Sep 2022
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CEO/President

Implementation and Training

Innovaccer recently launched a university for their training department. That has had a very...

Sep 2022
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CEO/President

Service and Support

I believe that we demand a lot from Innovaccer, but they have done well at adapting and trying to...

Sep 2022
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CEO/President

Relationship

Innovaccer is a stellar organization to deal with. The vendor's engagement is incredibly high, and...

Sep 2022
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CEO/President

ROI / Cost

Innovaccer was very flexible with their pricing model, and that was really helpful.

Aug 2022
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CEO/President

Functionality and Upgrades

The vendor could notify us when changes are happening. We know that things are coming, but we don't...

Aug 2022
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CEO/President

Relationship

Innovaccer has been super open to feedback and working through areas we feel could be improved. We...

Aug 2022
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COO

Lessons Learned

I would like the vendor to start hiring clinical people with experience who can actually help us...

Aug 2022
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COO

ROI / Cost

The solution brings all of our patient data from multiple systems together into one common view....

Aug 2022
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COO

Service and Support

Innovaccer's people are very smart, but they don't understand any of our data. That means that they...

Aug 2022
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Director

Sales and Contracting

Around the flexibility of what Innovaccer refers to as their strategy or the way they identify...

Aug 2022
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Director

Relationship

Innovaccer has filled all the gaps we identified in the product. The vendor has been responsive to...

Aug 2022
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Director

Lessons Learned

My recommendation depends on how robust the organization’s support team is. If a client has a strong...

Aug 2022
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Director

Future Outlook

We still have so much more work to do on Innovaccer Population Health Management, but once it is...

Aug 2022
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Director

Relationship

Innovaccer has been very patient as we have navigated very complicated payer issues that have...

Aug 2022
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Director

Relationship

I am very likely to recommend Innovaccer, and I have recommended them to several organizations. My...

Aug 2022
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Director

ROI / Cost

Innovaccer does not charge me for every little change. They have stuck to the original scope of our...

Aug 2022
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Director

Functionality and Upgrades

The concepts and labels Innovaccer uses are a little obscure. The calculations can be difficult to...

Aug 2022
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Director

Other Observations & Comments

There were some misunderstandings in terms of what the product would do. It was nothing deliberate...

Aug 2022
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Director

Relationship

We are using Innovaccer’s dashboard to identify opportunities for improvement. The Innovaccer team...

Aug 2022
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Director

Relationship

As a relatively new organization, Innovaccer could benefit from having more structure in place in...

Aug 2022
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Director

Relationship

In general, Innovaccer keeps up on their promises. The vendor is very responsive if there is ever an...

Aug 2022
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Director

Relationship

We have been with Innovacer for some time, and we have always seen them as a great partner. We have...

Aug 2022
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Director

Functionality and Upgrades

We had some hiccups when Innovaccer switched over to their new platform. There were some times when...

Aug 2022
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Director

Functionality and Upgrades

There are some things that we would like to do, and we have been doing some development work with...

Aug 2022
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Director

Relationship

Innovaccer is always available, and they know our product. They have been working with us for a...

Aug 2022
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VP/Other Executive

Implementation and Training

We had some hiccups with some of the products in terms of the implementation and rollout. Some...

Jul 2022
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Director

Relationship

With the work we have done so far, the vendor has been able to take in all the data, aggregate it,...

Jul 2022
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Director

Future Outlook

Innovaccer outshines many of the other vendors we looked at. A different vendor was not able to do...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

Innovaccer has good products, and InCare itself is good and very customizable. We can put in our own...

Jul 2022
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VP/Other Executive

Sales and Contracting

The vendor avoids charging me for every little thing. I have some custom hours built into my...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

We wish that the system came with some prebuilt protocols, such as a heart failure protocol or a...

Jul 2022
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VP/Other Executive

Future Outlook

We don’t know whether or not we will stay with InCare because there might be a systemwide...

Jul 2022
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VP/Other Executive

Relationship

We have used the product for a long time, but we are nowhere near getting the value out of it that...

Jul 2022
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VP/Other Executive

Service and Support

The biggest improvement the vendor could make with their implementation is with the stability of...

Jul 2022
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VP/Other Executive

Sales and Contracting

The product could be better with regard to the ability for us to understand where we are. The vendor...

Jul 2022
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CEO/President

Lessons Learned

I would recommend Innovaccer with the caveat that the vendor needs to improve their project...

Jun 2022
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CEO/President

Interfacing and Integration

We have had a good partnership with Innovaccer, and we have actually sunsetted other platforms....

Jun 2022
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CEO/President

Relationship

Any vendor struggles with the pace of change in value-based care because it is never fast enough,...

Jun 2022
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Director

ROI / Cost

Innovaccer's platform is one that can aggregate all our value-based data together. It has a strong...

Jun 2022
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Director

Relationship

Innovaccer will overpromise and underdeliver. I don't think that is unreasonable. I know the vendor...

Jun 2022
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Director

Relationship

In a vendor partnership like the one we have with Innovaccer, an important thing is that the vendor...

Jun 2022
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Director

Relationship

Innovaccer's executives are great to work with. The vendor's biggest strength is their ability to...

Jun 2022
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Director

Technology

I probably wouldn't recommend Innovaccer's solution to peers who are innovators or people who want...

Jun 2022
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Director

Interfacing and Integration

There are some opportunities for the vendor on the business intelligence side. We need some more...

Jun 2022
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Director

Implementation and Training

Innovaccer's training team has been amazing. The team understands our situation and listens to us,...

Jun 2022
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Director

Functionality and Upgrades

In our care strategies, our EMR doesn't allow us to pull more than one department at a time. This...

Jun 2022
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Director

Service and Support

The vendor is good at doing data integration and customizing and tailoring the product as needed by...

Apr 2022
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Director

Relationship

The challenge with the vendor is that the clinical expertise that they bring to the table is not as...

Apr 2022
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Director

Service and Support

The vendor is responsive, but a request sometimes has to go through multiple iterations. The...

Apr 2022
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Manager

Relationship

Innovaccer is good at communicating updates, but sometimes there are things that we are surprised...

Mar 2022
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Manager

Implementation and Training

Innovaccer has supported us as we have built out our training, and we do the majority of our...

Mar 2022
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Manager

Interfacing and Integration

Integration capabilities are one of Innovaccer's strongest attributes. They are also pretty vendor...

Mar 2022
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Manager

Functionality and Upgrades

I really like how the vendor has the ability to update things very quickly. Sometimes the system can...

Mar 2022
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Manager

Functionality and Upgrades

Some of the newer APIs that we have been working with are a little clunky, and it takes a while to...

Mar 2022
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Manager

Service and Support

When we run into issues, Innovaccer’s support team is willing to jump on a Zoom call to actually see...

Mar 2022
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Manager

Service and Support

When we have really important timelines and Innovaccer is behind, we do get executive-level...

Mar 2022
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Manager

Service and Support

Innovaccer is really willing to try new things and partner with us, and those are some of the things...

Mar 2022
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Manager

Functionality and Upgrades

Innovaccer has really good dashboards to help us see progress. They have a really nice data lake...

Mar 2022
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