Innovaccer Population Health Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
We have worked with Innovaccer for years and have learned how to use the system to meet our needs....
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Operations
Innovaccer had an interesting integration setup, but they were able to accommodate things from other...
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Relationship
I have access to my direct team at Innovaccer. I also have access to senior leaders in case anything...
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Operations
The main thing we learned is that when building the system from scratch, organizations have to be...
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Culture, Relationship, Operations
Working with Innovaccer has been a very positive experience overall. I have worked with a lot of...
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Culture
Innovaccer was very transparent throughout their sales process. They told us what capabilities there...
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Product
People have been happy with Population Health Management. From what I have seen, the system seems...
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Operations
The training we got for our back-end users on the system has been good. We had video conference...
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Product
The system doesn't really integrate with our EHR. We have set up ways for it to get our data, and...
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Loyalty, Product
There are certain things in our data that aren't on the platform side of the solution, even though...
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Relationship
Innovaccer's support is good. Usually, when I send an email, I will get an email back within at...
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Relationship
My personal experience with Innovaccer's proactivity has just been with things like password...
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Operations, Product
Because we are in an implementation phase, there are a lot of enhancements on our list today. We...
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Product
Part of our biggest thing is removing redundant external workflows from our care managers’...
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Product
The biggest thing that I think we struggle with is having real-time data. Our data refresh cadences...
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Operations
We are doing an implementation across a lot of users. There are definitely going to be bumps in the...
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Loyalty
We cause ourselves some inefficiencies. I think we will come up with solutions and figure things...
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Operations
In my career, I have been through several different implementations, and things with Innovaccer went...
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Culture, Product
The system works as promoted. I think we have different ways that we would like to see things,...
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Relationship
Innovaccer's support is excellent. I would give Innovaccer a high rating at the top of the scale for...
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Relationship, Product
Innovaccer needs to focus on interoperability. Everyone is still learning in that space, but I think...
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Relationship
Innovaccer has thought out the functionalities, dashboard views, and report views, and they are easy...
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Product
There are so many filtering options in Innovaccer Population Health Management that, unless the...
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Relationship
Support is where Innovaccer probably runs circles around the other vendors I have worked with in the...
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Operations
Innovaccer Population Health Management is not an easy implementation by any means. It is complex....
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Operations
Innovaccer is very good at teaching Population Health Management, but we have had to help them...
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Loyalty, Operations
We really thought that Innovaccer was going to have out-of-the-box, standard measure sets already...
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Loyalty, Product
Because our organization is so complex and we are pulling in claim speeds from several payers and...
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Product, Value
The system is kind of our record of truth, in terms of population health management and value-based...
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Relationship
Innovaccer’s strength is their ability to innovate and partner with their clients, hear what their...
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Product
We just started some really exciting, innovative things around artificial intelligence. I have been...
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Relationship, Product
For the care team members within a community practice, we are presenting care gaps and specialty...
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Loyalty, Relationship
Innovaccer has been a good partner. Honestly, I didn’t know how well their AI piece was going to go....
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Operations
We have a high standard for training, so Innovaccer deserves a middle-of-the-road score for their...
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Loyalty, Value
Innovaccer acquired a company recently, and I’m excited about what that will eventually bring, but I...
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Value
Innovaccer has a couple of areas to improve in. The first is the actual application of AI and the...
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Relationship, Value
Innovaccer's team members are great and easy to work with. They are very open to requests and ad hoc...
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Loyalty
We are potentially looking to replace Innovaccer's system because we have had a lot of internal...
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Product
Innovaccer is a little behind when it comes to AI. That has been a big push from our board. Our...
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Product
There are a few things that I wish were a little more automated or already readily available to us....
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Operations, Product
The system is very easy to use; anybody could use it. My own team learned the system really quickly....
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Loyalty, Product
The technology is great. It is great to have everything in one spot. It is great that the vendor is...
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Relationship
Innovacer is great. They are very responsive with their communication. Their availability is great....
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Relationship, Product
Currently, Population Health Management needs many more functionalities to meet our needs,...
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Operations
Innovacer is really good at and always available for training. They have a lot of training videos....
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Loyalty, Product
It is a little bit hard to adopt from outside of our teams, so for the clinicians and others who...
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Value
Innovaccer has given us a lot of things that they haven't charged us for, but there are some things...
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Product, Value
The system gives us insights into different claims data. Without it, we would be flying blind. We...
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Product
We would love more access to real-time data in the system, but that isn't really Innovaccer's fault....
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Relationship
Innovaccer's ticket system is great. Innovaccer will get back to us quickly when we put in a ticket,...
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Relationship
We have thrown a lot of different projects at Innovaccer, and they have taken those projects very...
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Loyalty
Innovaccer could consider stronger partnerships with healthcare systems in a way that would allow us...
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Relationship, Operations
Innovaccer does a really good job with their updates. We gave the vendor some feedback, and they...
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Relationship, Operations
Innovaccer doesn't have APIs like the rest of the world these days. It is a big deal to set up an...
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Relationship, Operations
We hired Innovaccer to build some things for us, but they weren't able to build those things, even...
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Product, Value
The product definitely supports our integration goals. That is how we are getting things done.
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Product
The system relies on Power BI a lot. I am not sure whether that is something Innovaccer can change,...
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Relationship, Operations
Innovaccer is very good at training. For support, we meet with them often, and that is really...
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Culture, Value
Innovaccer for sure avoids charging for every little thing. They are very good about that.
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Culture, Loyalty, Relationship
The team members I work with at Innovaccer are really helpful. They are always trying to find new...
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Loyalty
I wouldn't buy Innovaccer's solution again for our organization. If I went somewhere else where we...
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Culture, Value
Innovaccer avoids charging for every little thing. There is some stuff they have helped us out with.
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Culture, Loyalty, Value
Innovaccer's system was selected because we thought we could capture a very large risk population...
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Relationship, Product
I really like Innovaccer’s transitional care management (TCM) tool. It has helped us go from zero...
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Operations
Innovaccer’s implementation services have been good. And they are very good with integration....
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Loyalty, Product
There have been some issues with some of Innovaccer’s development timelines. And the biggest area of...
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Product
The product was essentially Innovaccer’s data analytics platform. I wouldn't say it was ever...
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Operations, Value
InConnect was what we utilized for text-message outreaches. They were fairly tricky to set up, so we...
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Product
We liked the care management piece of Population Health Management. We were able to customize care...
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Value
We didn't end up using InNote or rolling it out to our providers because by the time Innovaccer got...
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Loyalty, Product
InGraph provided dashboards in Population Health Management, and it was really not intuitive. I have...
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Culture, Loyalty, Product
The InNote functionality is supposed to provide the overlay of the care management stuff in our EHR...
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Loyalty
We moved to Innovaccer's system because our contract with our previous platform was ending, and we...
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Loyalty
We are moving away from Innovaccer because we are transitioning to a different EMR that has care...
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Culture, Value
When Innovaccer has additional charges, those are fair. I don't think we have had any surprises...
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Product
We don't have dedicated workstations at our organization, so there were some limitations with...
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Operations, Product
InCare is very user friendly, and we can't really break it. We go in and apply different filters....
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Relationship, Value
We have seen value in the insights that we have received from Innovaccer. They provide us with what...
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Operations, Product
Aspects of the system are highly configurable, and that is beneficial. It is extremely user-friendly...
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Product
We didn’t fully appreciate that when we configured a protocol in the system, that would impact the...
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Product
We like the ease of use of InCare, but only with the caveat that we spent considerable time...
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Relationship
Population Health Management works very well. There are several things that I like about it. The...
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Operations, Product
Population Health Management isn't bad. The feedback we get from end users is that the...
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Relationship, Product
The challenge in Population Health Management is the construction. The primary thing is that...
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Culture, Operations, Product
There is an out-of-the-box dashboard, but when we deploy it, there is a bug, so the dashboard...
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Relationship, Product
The great thing with the population health side is that the Innovaccer tool can be customized to...
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Loyalty, Product
There are only a few others in this space that are positioned to do some of the integration that...
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Loyalty
The vendor hasn’t done integrations that are important for us directly into some of the other parts...
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Loyalty
Innovaccer is part of our long-term vision partly because of some of the interoperability things...
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Product
Utilization management and prior authorization of services are on Innovaccer’s development road map,...
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Relationship
I have a person from Innovaccer directly assigned to work on our account who works very closely with...
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Product
The only caveat with InCare is that I would buy it at the time that I bought it. When we purchased...
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Value
I feel like Innovaccer is pretty good when it comes to what they charge us for. However, a lot of...
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Relationship
Inovaccer is really efficient at getting back to us and working with us so that we get what we need....
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Product
Things with Innovaccer are going well. We can do a lot of edits with the system. It works very...
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Loyalty
CMS is working on fraud, waste, and abuse right now. CMS is also looking for tech companies to...
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Product
We have been able to do very well with the system. I would wholeheartedly recommend it. The only...
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Value
The things that we have paid extra for are all things that we agreed to, so there isn’t anything...
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Relationship
Innovaccer is very forward-thinking, and their ability to execute on their thinking is great. They...
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Loyalty, Product
InCare is pretty intuitive for end users, so it has a good user interface. We haven't used any of...
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Loyalty, Relationship, Product
There are some additional things that we could do with InNote, specifically around care gap...
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Relationship, Product
We haven't found a better product on the market, and Innovaccer has done a really great job with...
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Relationship
We have been working with Innovaccer for a long time, but we have received the attention we have...
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Relationship
The executive engagement has been excellent from the beginning. The vendor's original pitch to us...
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Value
Something that Innovaccer does that is common to all vendors is that when they develop something...
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Relationship
We have been working with Innovaccer for a while now, and we still have regular meetings and reviews...
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Loyalty, Relationship
The system is definitely part of our long-term plans because it is a prime portion of the incentive...
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Product
For Innovaccer’s basic reporting, they need to expand the configurability of the reporting to make...
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Relationship
Innovaccer does not contact us to see how things are going. We have to contact them when we have...
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Culture, Relationship
Innovaccer keeps all their promises after some time. They are slow at responding. A lot of the time,...
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Relationship, Operations
The biggest challenge I have always had with Innovaccer is that they need to hire more clinical...
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Loyalty, Value
I don't know that Innovaccer will be able to move with our shifting priorities as an organization....
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Product
In the population health management space, Innovaccer is a little behind some industry standards in...
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Loyalty
Innovaccer is definitely going in the right direction. We share best practices, and when it comes to...
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Product
One strength of Innovaccer is that its platform insights are delivered inside its workflows, so we...
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Culture
The vendor has made some promises with their timelines that they have not kept. I would say that 85%...
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Relationship
I think that the system is pretty good, and Innovaccer seems to be receptive to suggestions to...
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Product
The challenge that we face and that Innovaccer is facing too is that it is easy to get the solution...
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Product
The system is pretty straightforward. On the end-user endpoint where we are looking at data reports,...
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Loyalty, Product
Our end goal is to pull data, extract it from EMRs, and put it into files that we can submit for...
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Loyalty, Value
We use Innovaccer for quite a lot of their products. We recently extended our contract with them....
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Relationship
I always see that Innovaccer has a resource crunch. A lot of the team members are based out of...
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Loyalty, Relationship, Product
Besides Population Health Management, we also utilize the vendor's resources for the CMS...
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Relationship, Product
The system doesn't work. The intelligence isn't as intended, or the integration breaks. Things are...
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Relationship, Operations, Value
We get the system for a bargain. It is pretty easy to use. And I would be likely to recommend it for...
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Relationship
I would like to see Innovaccer's communication and support improved. It is difficult to communicate...
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Relationship
Innovaccer does not keep all their promises. They overpromise and underdeliver. It is hard to...
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Loyalty, Value
I don't know whether I would buy the system again. Originally, nobody in the market did what...
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Value
Innovaccer does not avoid charging for every little thing. They want to charge us for pilots, and...
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Operations
The InCare product takes more hands-on learning for users. However, the implementation was easy....
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Product, Value
InCare is definitely exactly what we expected. It allows us to collect outcomes that we couldn't...
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Culture
Innovaccer's contract is up for renewal, and usually, that means they have to haggle over pricing....
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Relationship
One group of our folks didn't want two-way communication, so with InCare, we can take information,...
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Relationship
I know Innovaccer does have tech support. Innovaccer is an incredibly hands-on vendor. They fly...
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Product
We are running claims data with Population Health Management, and that is great. We have live data...
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Product
On the landing page of Innovaccer's system, we can look at the patient worklist page by day or by...
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Loyalty, Product
In a productivity model, which is where my organization is, we are looking for quantity, not...
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Loyalty, Product
We have tried to pull data from Innovaccer's system, but this year, we have really had to focus on...
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Culture, Relationship
I think Innovaccer tries to keep all their promises. I don't know whether our problems are their...
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Relationship
When I have worked with them, the Innovaccer team has always been helpful. The product team is...
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Product
I use Innovaccer's system frequently. It is a requirement. We are using it as basically another EHR...
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Loyalty, Product
We have struggled to get the prescription claims information from another vendor's product into...
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Loyalty, Product
We have been using Innovaccer’s InGraph solution. We always refer to it as our data warehouse. In...
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Loyalty, Product
The first thing that comes to mind for Innovaccer’s strengths is the data warehouse. Innovaccer...
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Relationship, Operations
We have maintained a pretty close relationship with some of the Innovaccer team members from our...
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Loyalty
We expected the solution to shorten the amount of time it took to produce reporting and analytics...
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Loyalty, Product
I would like to see Innovaccer streamline the ability to create. For our specific use case, we would...
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Product, Value
The product is for sure easy to use. If I can use it, anyone can. From a care management...
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Relationship
We have the day-to-day team that we connect with at Innovaccer, and we touch base frequently with...
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Product, Value
Population Health Management is better at cost utilization than other population health tools and...
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Operations
In the late 1990s, software vendors had teams of professionals that used the tool themselves. They...
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Loyalty, Product
Things are going well enough with the system, and it is still our primary tool. Another tool hasn't...
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Value
Innovaccer charges for every little thing. As the Population Health Management product has further...
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Loyalty
We are going to be shopping soon. We have been with Innovaccer for a few years and are still working...
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Product, Value
Innovaccer wants to hit us with bills for a substantial amount to build out basic reporting that...
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Operations
Innovaccer was very organized with the implementation process. They did dedicate a lot of resources...
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Relationship, Value
I would recommend Innovaccer to a peer I didn't like and wanted to inflict Innovaccer on somebody....
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Loyalty, Product
Part of Population Health Management's ability to support our integration goals is on us, so I would...
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Culture
Innovaccer bought a CRM company, but I already have a CRM tool that I'm really happy with....
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Loyalty, Product
We love and buy some of the technology the vendor comes up with. For instance, we bought an SDOH...
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Culture, Relationship
The vendor is always inventing new product lines that they want to do a demo and sell to me that...
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Product
Innovaccer is tremendous at aggregating clinical data and bringing disparate data feeds into a...
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Relationship
When we have a governance meeting with the vendor, they bring more people out than we do; they fly...
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Relationship, Product
If someone asked me about Innovaccer, my advice would be that the customer shouldn't expect all of...
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Relationship
Ultimately, the vendor keeps their promises. It may take me a couple of phone calls to get a promise...
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Culture, Relationship, Operations
We had growing pains with Population Health Management. We were in a unique business, so we had a...
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Relationship, Operations
Innovaccer is proactive, and an example of this was actually to set up some monitoring of some of...
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Relationship, Product
It is very unusual that we are in the type of market that we are in, and a lot of Innovaccer’s tools...
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Product, Value
First of all, Population Health Management is saving providers hours of chart reviewing time, and...
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