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IntelePACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
Canada PACS 2024:
Market Volatility Heightens as Organizations Look to Improve Their Experience
March 2024
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Europe PACS 2022: Technology & Partnership Crucial in Evolving Market
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Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
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User Commentary

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Manager

Relationship, Operations

Intelerad's support has let us down, and the speed of the viewer could be better. A change Intelerad...

Jul 2024
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(0)
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Manager

Product

IntelePACS is very stable. That is what I like about the product.

Jul 2024
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Manager

Operations, Product

Intelerad's strength is product functionality. I like the ease of use, and the product is simple to...

Jul 2024
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Manager

Relationship, Product

The service portal is frustrating. Communication is slow, and response times are often unacceptable....

Jul 2024
||
(0)
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Director

Value

There have been instances with the vendor where we have had to ask for something through a ticket...

Jun 2024
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(0)
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Director

Product

There are opportunities for the vendor to include reports in the system's analytics module. There...

Jun 2024
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Director

Operations, Product

Our doctors who use IntelePACS are quite pleased with it, so we haven't had any issues there. We did...

Jun 2024
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(0)
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Director

Relationship

We haven't had any problems or concerns with the support people on IntelePACS' side. There are a...

Jun 2024
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Manager

Relationship

English is not our first language, so it can sometimes be hard to communicate our problems with...

May 2024
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(0)
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Manager

Relationship

We have regular meetings with Intelerad where we review our tickets and discuss how to prioritize...

May 2024
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(0)
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Manager

Relationship, Product

Overall, I'm happy with the solution, the company, and the support. Intelerad has been good. We have...

May 2024
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(0)
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Manager

Relationship, Product

We have had a few IT-related issues, but other than that, we have had another good year with Intelerad....

May 2024
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Manager

Loyalty, Value

Intelerad is not charging for every little thing, but they don't avoid it. If we had the money,...

Feb 2024
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(0)
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Manager

Product

What I like most is the way that the system has been designed. It has multiple redundancies, and if...

Feb 2024
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Manager

Relationship

Things are pretty much the same here with IntelePACS. I probably gave Intelerad pretty bad marks on...

Feb 2024
||
(0)
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Manager

Product, Value

The main thing I wish Intelerad could improve is the technology. They are way behind even just in...

Feb 2024
||
(0)
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Manager

Relationship, Product

There are some features that we have been requesting for the system for a long time. Those features...

Jan 2024
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(0)
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Manager

Product

Intelerad sometimes pushes new features. Lately, they have wanted to convert our radiologist...

Jan 2024
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Manager

Product

We have had a lot of issues with archiving images to the cloud with the solution. We have been told...

Jan 2024
||
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Manager

Operations, Product

I hope that Intelerad doesn't change anything about their viewer. They shouldn't make it more...

Jan 2024
||
(0)
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Manager

Product

The biggest opportunity for IntelePACS is for the vendor to improve the RIS integrations.

Sep 2023
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Manager

Relationship

Intelerad needs to go back to the old support ways. Outsourcing is not a solution.

Sep 2023
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(0)
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Manager

Operations, Product

The biggest strength of IntelePACS is its ease of use.

Sep 2023
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(0)
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
View All Reports
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Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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