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IntelePACS (Global) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The biggest opportunity for Intelerad to improve is that they have too many little modules that...
The strength of IntelePACS is that it just works.
I like IntelePACS' ease of use and good performance.
Intelerad's strengths are their collegiality, local team, and great product. I like that the product...
I can't think of any ways Intelerad could improve the product, aside from improved support for the...
Intelerad’s support is hit or miss. Sometimes Intelerad deals with things really quickly and well,...
We don’t have automatic registration of cross-sectional exams and automatic linking in IntelePACS,...
Intelerad doesn’t have a training program. They could easily have an online PACS training course,...
Intelerad is pretty up front about what they’re going to charge for. I may not agree with the...
Intelerad is concentrating on converting the back-end infrastructure. They’re working on moving...
There are some really good things about IntelePACS. The way that the system was architected or...
There’s no real flexibility in the system. Getting IntelePACS to do things is a pain sometimes. For...
The PACS's viewing performance is fast and generally reliable. Radiologists can read efficiently...
The vendor's biggest strength is having a solid PACS technology foundation.
The support experience has significantly degraded. It is hard to get any attention from the vendor...
Our customer experience would improve if the vendor rebuilt their support to be proactive and...
Commentary Summary
Comment Type Breakout