IntelePACS (Global) Commentary
Filtered view: (Canada)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Product
The PACS's viewing performance is fast and generally reliable. Radiologists can read efficiently...
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Relationship, Product
The vendor's biggest strength is having a solid PACS technology foundation.
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Relationship
The support experience has significantly degraded. It is hard to get any attention from the vendor...
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Relationship
Our customer experience would improve if the vendor rebuilt their support to be proactive and...
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Relationship
Intelerad could improve our experience by improving support and response times.
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Relationship, Product
Intelerad's biggest strength is the quality of their solution. End users appreciate the product.
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Product
What I like most about the product is the highly intuitive and user-friendly InteleViewer....
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Product
The architecture of the vendor's cloud solutions needs to be changed or improved.
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Operations
There is no training from Intelerad. With each release upgrade, there is just a wealth of changes,...
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Relationship, Value
The customer service and support for IntelePACS alone is quite above average, but it falls apart...
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Loyalty, Value
Intelerad just about blew things, and we almost didn’t renew with them. We had had no problems up...
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Culture
We have been using IntelePACS for a long time. We did a rather large upgrade recently, and that...
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Relationship
If we call Intelerad's support people, things are very quick. They are quite good at answering the...
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Relationship
We are always looking for decision support, but Intelerad doesn’t generally do well in that space...
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Product
The product works well. It is fairly user-friendly.
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Value
The biggest opportunities for product improvement would be reducing costs and enhancing customer...
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Relationship
One key area for improvement would be support. We rarely need assistance, and the product itself...
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Relationship, Product
One of the most impactful enhancements would be the integration of DICOM SR into the reporting...
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Product
The system works. Its admin end is easy to use. My favorite thing about the system is its viewer.
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Commentary Summary
Comment Type Breakout