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IntelePACS (Global) Commentary
Filtered view: (Canada)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
Canada PACS 2024:
Market Volatility Heightens as Organizations Look to Improve Their Experience
March 2024
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Commentary Summary

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User Commentary

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Director

Loyalty, Relationship

The core IntelePACS product is good, but there is very little new development or innovation going...

Oct 2024
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(0)
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Manager

Relationship, Operations

Intelerad's support has let us down, and the speed of the viewer could be better. A change Intelerad...

Jul 2024
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Manager

Product

IntelePACS is very stable. That is what I like about the product.

Jul 2024
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Manager

Operations, Product

Intelerad's strength is product functionality. I like the ease of use, and the product is simple to...

Jul 2024
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Manager

Relationship, Product

The service portal is frustrating. Communication is slow, and response times are often unacceptable....

Jul 2024
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(0)
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Director

Value

There have been instances with the vendor where we have had to ask for something through a ticket...

Jun 2024
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Director

Product

There are opportunities for the vendor to include reports in the system's analytics module. There...

Jun 2024
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Director

Operations, Product

Our doctors who use IntelePACS are quite pleased with it, so we haven't had any issues there. We did...

Jun 2024
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Director

Relationship

We haven't had any problems or concerns with the support people on IntelePACS' side. There are a...

Jun 2024
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Manager

Relationship

English is not our first language, so it can sometimes be hard to communicate our problems with...

May 2024
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Manager

Relationship

We have regular meetings with Intelerad where we review our tickets and discuss how to prioritize...

May 2024
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Manager

Relationship, Product

Overall, I'm happy with the solution, the company, and the support. Intelerad has been good. We have...

May 2024
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Manager

Relationship, Product

We have had a few IT-related issues, but other than that, we have had another good year with Intelerad....

May 2024
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