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IntelePACS (Global) Commentary
Filtered view: (Canada)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Manager

The biggest opportunity for Intelerad to improve is that they have too many little modules that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The strength of IntelePACS is that it just works.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I like IntelePACS' ease of use and good performance.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Intelerad's strengths are their collegiality, local team, and great product. I like that the product...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I can't think of any ways Intelerad could improve the product, aside from improved support for the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Intelerad’s support is hit or miss. Sometimes Intelerad deals with things really quickly and well,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We don’t have automatic registration of cross-sectional exams and automatic linking in IntelePACS,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Intelerad doesn’t have a training program. They could easily have an online PACS training course,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Intelerad is pretty up front about what they’re going to charge for. I may not agree with the...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Intelerad is concentrating on converting the back-end infrastructure. They’re working on moving...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

There are some really good things about IntelePACS. The way that the system was architected or...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There’s no real flexibility in the system. Getting IntelePACS to do things is a pain sometimes. For...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The PACS's viewing performance is fast and generally reliable. Radiologists can read efficiently...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The vendor's biggest strength is having a solid PACS technology foundation.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The support experience has significantly degraded. It is hard to get any attention from the vendor...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Our customer experience would improve if the vendor rebuilt their support to be proactive and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Intelerad could improve our experience by improving support and response times.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Intelerad's biggest strength is the quality of their solution. End users appreciate the product.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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