IntelePACS (Global) Commentary
Filtered view: (Canada)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
The product works well. It is fairly user-friendly.
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Value
The biggest opportunities for product improvement would be reducing costs and enhancing customer...
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Relationship
One key area for improvement would be support. We rarely need assistance, and the product itself...
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Relationship, Product
One of the most impactful enhancements would be the integration of DICOM SR into the reporting...
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Product
The system works. Its admin end is easy to use. My favorite thing about the system is its viewer.
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Culture, Relationship
Intelerad is pretty honest about what they can and cannot do. They have been pretty up front about...
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Operations
I would give Intelerad's implementation services a high rating. We have evergreened a lot of servers...
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Operations
Intelerad doesn't offer back-end administrator training anymore. They expect people to know how to...
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Culture
My likelihood to recommend IntelePACS rates low. I think there are better options out there...
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Operations, Product
IntelePACS does the basics well, and its design is very resilient. From casual chats I have had with...
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Value
Intelerad does not avoid charging for every little thing if they can help it. For example, in other...
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Loyalty, Relationship
We are looking to store our images in the cloud, and we have a lot of questions, but Intelerad...
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Relationship
Intelerad's support is hit or miss. Sometimes for basic stuff, the support is not a problem. They...
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Loyalty, Value
Currently, IntelePACS is part of our long-term plans due to budget constraints. We would like to do...
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Loyalty, Relationship
The core IntelePACS product is good, but there is very little new development or innovation going...
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Relationship, Operations
Intelerad's support has let us down, and the speed of the viewer could be better. A change Intelerad...
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Product
IntelePACS is very stable. That is what I like about the product.
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Operations, Product
Intelerad's strength is product functionality. I like the ease of use, and the product is simple to...
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Relationship, Product
The service portal is frustrating. Communication is slow, and response times are often unacceptable....
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Value
There have been instances with the vendor where we have had to ask for something through a ticket...
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Product
There are opportunities for the vendor to include reports in the system's analytics module. There...
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Operations, Product
Our doctors who use IntelePACS are quite pleased with it, so we haven't had any issues there. We did...
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Relationship
We haven't had any problems or concerns with the support people on IntelePACS' side. There are a...
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