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IntelePACS (Non-US)
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

ROI / Cost (care and feeding)

IntelePACS is very capable. The performance is good. As we have grown, we have had no scaling...

Aug 2022
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Manager

Service and Support

The technical support team is sometimes lacking, mainly due to growing pains at Intelerad. I would...

Aug 2022
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Manager

Interfacing and Integration

Integrating with third parties is sometimes cumbersome.

Aug 2022
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Director

Functionality and Upgrades

The vendor's greatest strengths are the ease of use and the nice web-based platform.

Jul 2022
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Director

Interfacing and Integration

I would like the vendor to have a French-speaking team for our region. I would also like to see more...

Jul 2022
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Manager

Service and Support

I have seen an evolution in the company. The service and support staff was very personable years...

Jun 2022
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Manager

Lessons Learned

When we went with Intelerad, they were our number-one choice. Since then, the vendor's cost...

Jun 2022
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Manager

ROI / Cost (care and feeding)

When it comes time to do upgrades and hardware replacements, the vendor is very strict about what we...

Jun 2022
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Manager

Implementation and Training

When it comes down to the actual training, the vendor is very robotic. They should do their homework...

Jun 2022
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Manager

Functionality and Upgrades

The radiologists love the solution. It is very easy to use. The system is organized well, and...

Jun 2022
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Manager

Lessons Learned

Intelerad initially only had an imaging platform for radiology. Then the vendor started to expand...

Jun 2022
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Manager

Relationship

I engaged Intelerad about our long-term vision, and they said that they would get back to me. That...

Jun 2022
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Manager

Relationship

Intelerad is doing pretty well, and their communication is good.

Mar 2022
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Manager

Functionality and Upgrades

We have been using Intelerad's system for a long time. I have seen it grow from a small PACS to now...

Feb 2022
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Manager

Service and Support

Intelerad’s support team has improved a lot. They are more proactive and more professional in their...

Feb 2022
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Manager

Service and Support

Whenever we have a major upgrade, the vendor sends someone on-site for about two days. During those...

Feb 2022
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Manager

Relationship

I don't get to have much contact with the vendor’s executive-level people. To me, they are very far...

Feb 2022
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Manager

Functionality and Upgrades

We would like the vendor to improve the auditing tool. I know our PACS version is behind the other...

Feb 2022
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Manager

Functionality and Upgrades

IntelePACS has been great. We get a lot of feedback from some of our providers who have used...

Feb 2022
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Manager

Functionality and Upgrades

We had a certain piece of functionality delivered for IntelePACS, but we ended up having to do some...

Feb 2022
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Manager

Other Observations & Comments

I am sure that IntelePACS has new technology coming out, but we are not aware of any future updates.

Feb 2022
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Manager

Functionality and Upgrades

IntelePACS is a great system. Our radiologists are very happy with it. The solution is quite easy to...

Jan 2022
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Manager

Implementation and Training

There was a change made in the most recent IntelePACS upgrade that we weren't made fully aware of....

Jan 2022
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Manager

Service and Support

The vendor's support people use VoIP lines, and it is very difficult to have conversations with...

Jan 2022
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Manager

Service and Support

Historically speaking, the vendor's service and support have always been very good. Over the last...

Jan 2022
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Director

Relationship

The vendor was great when they started, but since about 2010, they have deteriorated slowly and...

Dec 2021
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Director

Future Outlook

We are looking at enterprise imaging, and that is how we are going to move away from Intelerad's...

Dec 2021
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Director

Relationship

We are struggling a bit because Intelerad is going through an enormous growth and restructuring...

Oct 2021
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Director

Relationship

We aren't seeing Intelerad being proactive and intervening early in something that could impact user...

Oct 2021
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Director

Implementation and Training

Intelerad’s training is not organizationally specific or focused. It takes a lot of time to provide...

Oct 2021
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Director

Relationship

Intelerad has a good core PACS. They have a great product. It does what a PACS needs to do. But...

Oct 2021
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Physician

Functionality and Upgrades

The product is very intuitive. It is also very fast to load the studies. The system automatically...

Oct 2021
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Physician

Service and Support

The vendor is very good at answering the PACS manager’s questions, but sometimes they could be a...

Oct 2021
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COO

Relationship

In the beginning, Intelerad was great to work with. Their service was good, and we felt like we had...

Sep 2021
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COO

Functionality and Upgrades

IntelePACS base product is good. We get clear images, and the solution is relatively easy to use.

Sep 2021
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COO

ROI / Cost (care and feeding)

The solution's upgrades are good. However, if we need anything extra, the vendor will charge us a...

Sep 2021
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COO

Functionality and Upgrades

Intelerad has stopped supporting their RIS. We aren't excited about the new IRS system that they are...

Sep 2021
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COO

Functionality and Upgrades

The PACS itself is fine; it is like when someone needs a car just to get to the grocery store. They...

Sep 2021
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COO

Relationship

The key concern we have is the relationship with corporate. In 2018, Intelerad was purchased by an...

Sep 2021
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COO

Functionality and Upgrades

I would tell someone from Intelerad that the best thing they could do is make hanging protocols...

Sep 2021
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COO

Functionality and Upgrades

A lot of doctors keep asking me when they can use the product on a Mac. Intelerad won’t tell us, but...

Sep 2021
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COO

ROI / Cost (care and feeding)

Training is a great way to get nickel-and-dimed. It angers a lot of people that they have been...

Sep 2021
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COO

Interfacing and Integration

It seems like Intelerad doesn’t try at all with integration. They will not help us integrate with...

Sep 2021
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(0)
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COO

Functionality and Upgrades

IntelePACS has menus, and Intelerad beats other vendors in that. We must poke around a lot, and...

Sep 2021
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COO

Relationship

Intelerad’s support has gone significantly down, especially if we include risk support, because...

Sep 2021
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COO

Lessons Learned

If a peer were ambulatory, I would not recommend the product. But if a peer were acute based, I...

Sep 2021
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(0)
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COO

Relationship

Every time Intelerad purchases a company, it takes a while for them to settle. Everyone had the bug...

Sep 2021
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(0)
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Director

Functionality and Upgrades

IntelePACS isn't perfect, but it is miles ahead of the other system we use. I am happy with the...

Aug 2021
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(0)
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Director

Service and Support

I would buy the system again, but I would qualify that a little bit because I have been hearing...

Aug 2021
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(0)
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Director

Other Observations & Comments

Historically, Intelerad has done quite well with keeping promises, but it wasn't long ago that we...

Aug 2021
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(0)
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Director

Functionality and Upgrades

The PACS is very easy to learn and usable. Historically, we just get somebody who knows how to use...

Aug 2021
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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