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IntelePACS (Non-US)
Filtered view: (Canada)

KLAS Research Director - Eder Lagemann
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Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

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User Commentary

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COO

The PACS itself is fine; it is like when someone needs a car just to get to the grocery store. They...

Sep 2021
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COO

The key concern we have is the relationship with corporate. In 2018, Intelerad was purchased by an...

Sep 2021
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COO

I would tell someone from Intelerad that the best thing they could do is make hanging protocols...

Sep 2021
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COO

A lot of doctors keep asking me when they can use the product on a Mac. Intelerad won’t tell us, but...

Sep 2021
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COO

Training is a great way to get nickel-and-dimed. It angers a lot of people that they have been...

Sep 2021
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COO

It seems like Intelerad doesn’t try at all with integration. They will not help us integrate with...

Sep 2021
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COO

IntelePACS has menus, and Intelerad beats other vendors in that. We must poke around a lot, and...

Sep 2021
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COO

Intelerad’s support has gone significantly down, especially if we include risk support, because...

Sep 2021
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COO

If a peer were ambulatory, I would not recommend the product. But if a peer were acute based, I...

Sep 2021
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COO

Every time Intelerad purchases a company, it takes a while for them to settle. Everyone had the bug...

Sep 2021
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Director

IntelePACS isn't perfect, but it is miles ahead of the other system we use. I am happy with the...

Aug 2021
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Director

I would buy the system again, but I would qualify that a little bit because I have been hearing...

Aug 2021
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Director

Historically, Intelerad has done quite well with keeping promises, but it wasn't long ago that we...

Aug 2021
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Director

The PACS is very easy to learn and usable. Historically, we just get somebody who knows how to use...

Aug 2021
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Manager

I wouldn't recommend IntelePACS because I suspect that Intelerad is having a hard time with their...

Jun 2021
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Manager

We have some difficulty with Intelerad because they are a small vendor. Our needs don't always seem...

Jun 2021
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Manager

Intelerad does nickel-and-dime us. They pretty much charge for everything, even with a standard...

Jun 2021
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Manager

Intelerad has lots of new staff. The vendor has had a real changeover in the top management. There...

Apr 2021
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Manager

Intelerad offers training all the time, and that is really good. They have done some videos for our...

Apr 2021
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Manager

IntelePACS is very user friendly. We have another PACS at the hospital, and we can’t compare the two...

Apr 2021
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Manager

We used to have issues with things not working with tomosynthesis, and it took the vendor a while to...

Apr 2021
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Manager

The support from Intelearad is pretty good. They have a ticketing system, and they are really good...

Apr 2021
||
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Manager

When Intelerad was a small company, they would do things for us that didn’t cost much. Now that they...

Apr 2021
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Manager

Years ago, we could talk to the president of Intelerad really easily. Now, we can't do that. Things...

Apr 2021
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VP/Other Executive

We are going to be replacing IntelePACS because we want to move our whole organization to another...

Feb 2021
||
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Director

We are quite pleased with IntelePACS. The product is very good; it is Intelerad's flagship product....

Feb 2021
||
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Director

We are not specifically nickel-and-dimed. There is some concern there because there are some...

Feb 2021
||
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Director

The support team has been very good and quite responsive. Intelerad has an online support system, a...

Feb 2021
||
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Director

With the implementation, there were things where we didn’t know what we didn’t know as customers....

Feb 2021
||
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Manager

Intelerad's executive involvement is poor. We haven't heard from their executives.

Feb 2021
||
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Manager

Some issues with another Intelerad radiology product have left a bad taste in my mouth for the...

Feb 2021
||
(0)
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Manager

From a radiology standpoint, we are happy with the product quality. Intelerad has a good PACS...

Feb 2021
||
(0)
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Manager

Intelerad has a serious problem right now with support personnel. Intelerad has a good product. They...

Feb 2021
||
(0)
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Manager

Intelerad is really good about charging for everything. New technology is never something the vendor...

Feb 2021
||
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Manager

We try to stay pretty current with IntelePACS. We don't like to be on the most current version...

Feb 2021
||
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Manager

In the last few years, Intelerad has started to charge us for every little thing that they do, but...

Feb 2021
||
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Manager

Intelerad's upgrades are basically free. We just have to buy the hardware. When we decided to...

Feb 2021
||
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Manager

Intelerad is a little behind in terms of new technology. They have a good product, but they need to...

Feb 2021
||
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Manager

Intelerad is supposed to monitor all of our services proactively. Our system hasn't gone down in a...

Feb 2021
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Manager

We negotiated our rates with Intelerad at the start of our contract. We have an established set of...

Feb 2021
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Manager

The product is easy to use. It is a bit different than some of the bigger PACS, but the radiologists...

Feb 2021
||
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Manager

I don't use the web support. The phone support has been up and down over the years. There have been...

Feb 2021
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Manager

Intelerad's executive involvement used to be very good. But they have recently changed hands a...

Feb 2021
||
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Manager

Intelerad has a good product. We have been happy with it. The only thing I would caution is that the...

Feb 2021
||
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