IntelePACS (Global) Commentary
Filtered view: (Canada)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
What I like most about the product is the highly intuitive and user-friendly InteleViewer....
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Product
The architecture of the vendor's cloud solutions needs to be changed or improved.
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Operations
There is no training from Intelerad. With each release upgrade, there is just a wealth of changes,...
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Relationship, Value
The customer service and support for IntelePACS alone is quite above average, but it falls apart...
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Loyalty, Value
Intelerad just about blew things, and we almost didn’t renew with them. We had had no problems up...
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Culture
We have been using IntelePACS for a long time. We did a rather large upgrade recently, and that...
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Relationship
If we call Intelerad's support people, things are very quick. They are quite good at answering the...
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Relationship
We are always looking for decision support, but Intelerad doesn’t generally do well in that space...
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Product
The product works well. It is fairly user-friendly.
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Value
The biggest opportunities for product improvement would be reducing costs and enhancing customer...
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Relationship
One key area for improvement would be support. We rarely need assistance, and the product itself...
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Relationship, Product
One of the most impactful enhancements would be the integration of DICOM SR into the reporting...
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Product
The system works. Its admin end is easy to use. My favorite thing about the system is its viewer.
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Culture, Relationship
Intelerad is pretty honest about what they can and cannot do. They have been pretty up front about...
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Operations
I would give Intelerad's implementation services a high rating. We have evergreened a lot of servers...
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Operations
Intelerad doesn't offer back-end administrator training anymore. They expect people to know how to...
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Culture
My likelihood to recommend IntelePACS rates low. I think there are better options out there...
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Operations, Product
IntelePACS does the basics well, and its design is very resilient. From casual chats I have had with...
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Value
Intelerad does not avoid charging for every little thing if they can help it. For example, in other...
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Loyalty, Relationship
We are looking to store our images in the cloud, and we have a lot of questions, but Intelerad...
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Relationship
Intelerad's support is hit or miss. Sometimes for basic stuff, the support is not a problem. They...
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Loyalty, Value
Currently, IntelePACS is part of our long-term plans due to budget constraints. We would like to do...
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Loyalty, Relationship
The core IntelePACS product is good, but there is very little new development or innovation going...
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Relationship, Operations
Intelerad's support has let us down, and the speed of the viewer could be better. A change Intelerad...
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Product
IntelePACS is very stable. That is what I like about the product.
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