Commentary Summary
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User Commentary
ROI / Cost (care and feeding)
IntelePACS is very capable. The performance is good. As we have grown, we have had no scaling...
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Service and Support
The technical support team is sometimes lacking, mainly due to growing pains at Intelerad. I would...
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Interfacing and Integration
Integrating with third parties is sometimes cumbersome.
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Functionality and Upgrades
The vendor's greatest strengths are the ease of use and the nice web-based platform.
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Interfacing and Integration
I would like the vendor to have a French-speaking team for our region. I would also like to see more...
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Service and Support
I have seen an evolution in the company. The service and support staff was very personable years...
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Lessons Learned
When we went with Intelerad, they were our number-one choice. Since then, the vendor's cost...
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ROI / Cost (care and feeding)
When it comes time to do upgrades and hardware replacements, the vendor is very strict about what we...
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Implementation and Training
When it comes down to the actual training, the vendor is very robotic. They should do their homework...
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Functionality and Upgrades
The radiologists love the solution. It is very easy to use. The system is organized well, and...
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Lessons Learned
Intelerad initially only had an imaging platform for radiology. Then the vendor started to expand...
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Relationship
I engaged Intelerad about our long-term vision, and they said that they would get back to me. That...
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Relationship
Intelerad is doing pretty well, and their communication is good.
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Functionality and Upgrades
We have been using Intelerad's system for a long time. I have seen it grow from a small PACS to now...
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Service and Support
Intelerad’s support team has improved a lot. They are more proactive and more professional in their...
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Service and Support
Whenever we have a major upgrade, the vendor sends someone on-site for about two days. During those...
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Relationship
I don't get to have much contact with the vendor’s executive-level people. To me, they are very far...
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Functionality and Upgrades
We would like the vendor to improve the auditing tool. I know our PACS version is behind the other...
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Functionality and Upgrades
IntelePACS has been great. We get a lot of feedback from some of our providers who have used...
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Functionality and Upgrades
We had a certain piece of functionality delivered for IntelePACS, but we ended up having to do some...
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Other Observations & Comments
I am sure that IntelePACS has new technology coming out, but we are not aware of any future updates.
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Functionality and Upgrades
IntelePACS is a great system. Our radiologists are very happy with it. The solution is quite easy to...
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Implementation and Training
There was a change made in the most recent IntelePACS upgrade that we weren't made fully aware of....
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Service and Support
The vendor's support people use VoIP lines, and it is very difficult to have conversations with...
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Service and Support
Historically speaking, the vendor's service and support have always been very good. Over the last...
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Relationship
The vendor was great when they started, but since about 2010, they have deteriorated slowly and...
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Future Outlook
We are looking at enterprise imaging, and that is how we are going to move away from Intelerad's...
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Relationship
We are struggling a bit because Intelerad is going through an enormous growth and restructuring...
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Relationship
We aren't seeing Intelerad being proactive and intervening early in something that could impact user...
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Implementation and Training
Intelerad’s training is not organizationally specific or focused. It takes a lot of time to provide...
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Relationship
Intelerad has a good core PACS. They have a great product. It does what a PACS needs to do. But...
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Functionality and Upgrades
The product is very intuitive. It is also very fast to load the studies. The system automatically...
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Service and Support
The vendor is very good at answering the PACS manager’s questions, but sometimes they could be a...
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Relationship
In the beginning, Intelerad was great to work with. Their service was good, and we felt like we had...
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Functionality and Upgrades
IntelePACS base product is good. We get clear images, and the solution is relatively easy to use.
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ROI / Cost (care and feeding)
The solution's upgrades are good. However, if we need anything extra, the vendor will charge us a...
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Functionality and Upgrades
Intelerad has stopped supporting their RIS. We aren't excited about the new IRS system that they are...
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Functionality and Upgrades
The PACS itself is fine; it is like when someone needs a car just to get to the grocery store. They...
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Relationship
The key concern we have is the relationship with corporate. In 2018, Intelerad was purchased by an...
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Functionality and Upgrades
I would tell someone from Intelerad that the best thing they could do is make hanging protocols...
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Functionality and Upgrades
A lot of doctors keep asking me when they can use the product on a Mac. Intelerad won’t tell us, but...
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ROI / Cost (care and feeding)
Training is a great way to get nickel-and-dimed. It angers a lot of people that they have been...
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Interfacing and Integration
It seems like Intelerad doesn’t try at all with integration. They will not help us integrate with...
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Functionality and Upgrades
IntelePACS has menus, and Intelerad beats other vendors in that. We must poke around a lot, and...
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Relationship
Intelerad’s support has gone significantly down, especially if we include risk support, because...
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Lessons Learned
If a peer were ambulatory, I would not recommend the product. But if a peer were acute based, I...
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Relationship
Every time Intelerad purchases a company, it takes a while for them to settle. Everyone had the bug...
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Functionality and Upgrades
IntelePACS isn't perfect, but it is miles ahead of the other system we use. I am happy with the...
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Service and Support
I would buy the system again, but I would qualify that a little bit because I have been hearing...
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Other Observations & Comments
Historically, Intelerad has done quite well with keeping promises, but it wasn't long ago that we...
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Functionality and Upgrades
The PACS is very easy to learn and usable. Historically, we just get somebody who knows how to use...
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