TrakCare (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Loyalty, Relationship, Value
InterSystems should be quicker with customer engagement and customer focus. My applications team...
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Product
Looking ahead, one of our large concerns is InterSystems’ pace of innovation. InterSystems is slow...
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Product
On the financial side of TrakCare, modules like scheduling and the patient portal don’t compete well...
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Loyalty, Product
TrakCare's usability can be an issue at times, but our more immediate concern has been financial...
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Loyalty
We are evaluating ambient AI technologies. They are important because they significantly impact...
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Relationship, Product
InterSystems understands the need to comply with regulatory requirements, but they tend to be slow...
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Product, Value
Overall, TrakCare is a solid system with extensive functionality. We understand how it works, and...
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Loyalty, Product
It is not easy to replace a system like TrakCare, and that is the key point. InterSystems needs to...
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Culture, Loyalty, Relationship
As a customer, there were things that we could have done better. However, InterSystems had some...
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Operations
At the time of our go-live, the training that InterSystems provided was fair and practical....
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Relationship, Product
Our experience with TrakCare has been complex because TrakCare is a complex solution. It meets our...
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Culture, Relationship
InterSystems has an annual summit where they lay out what their vision is for the solution.
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Relationship
The vendor's biggest opportunity for improvement would be providing recommendations tailored to...
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Product
I appreciate regular updates that improve performance and when the vendor adds new features.
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Product
TrakCare has some struggles. If a user takes the system as is, then that is fine. However, if there...
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Value
InterSystems doesn't avoid charging for every little thing. For example, we want to integrate...
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Value
I would definitely consider TrakCare's system if we had to buy something again today, but I wouldn't...
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Loyalty, Product
InterSystems is enhancing TrakCare. The vendor has an application road map that we can see. The...
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Relationship
Things are going well with InterSystems, but some of their responses are still slow, especially when...
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Relationship, Product
The system's flexibility is powerful, but it seems like InterSystems didn't put in a lot of effort...
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Loyalty, Relationship, Operations
I am very frustrated with InterSystems. Our local team is very limited in the number of people who...
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Culture, Value
InterSystems is trying to make sure that they charge us for everything that we ask them for.
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Operations
Before our go-live, our experience with the vendor was good, but we could see the difference between...
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Culture
I would tell others who are at private hospitals that are considering InterSystems' solution to...
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Relationship
We have a strong relationship with the TrakCare support team.
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Operations
We can always benefit from more training. I would like to know more about the product. I would like...
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Product
TrakCare is definitely a better product than our prior EMR solution.
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Product
TrakCare is an efficient system that meets most of our needs. Some of InterSystems' key strengths...
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Relationship, Product
I would like to see InterSystems focus on integration and interoperability. We really want to help...
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Culture, Value
If I were visiting with a peer about contracting for TrakCare, I would make sure to encourage that...
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Relationship
We have a great relationship with InterSystems. InterSystems' team is composed of highly...
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Relationship
The biggest challenge we are having with support is working through a process gap that is affecting...
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Operations
When I think about what help we need most from InterSystems, I really want to help improve the...
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Loyalty, Relationship
We are seeing improvement in the support people's responsiveness. There is still room for...
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Value
Adopting local regulatory changes in TrakCare has become challenging for all InterSystems clients in...
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Relationship
TrakCare is a good product, but the vendor's support people have been less responsive than we expected....
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Loyalty, Product
Innovation is InterSystems' biggest opportunity. We need InterSystems to implement AI to simplify...
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Product
The biggest challenges we are having are around the system's speed and reliability. We would also...
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Product
TrakCare is a high-quality EMR.
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Relationship, Operations
InterSystems' team members are stronger with implementations and upgrades than they are with ongoing...
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Product
InterSystems has excellent system capabilities. I like that TrakCare is web based.
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Relationship, Product
I would like to see InterSystems improve TrakCare's customization and modifications according to...
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Relationship
InterSystems could improve our experience as a customer by increasing their support team.
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Product, Value
Regulatory requirements come quite often, and we would expect TrakCare, which is localized for this...
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Relationship, Product
I would recommend InterSystems any day. With the new version of TrakCare, InterSystems has gone well...
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Relationship, Product
The main opportunity I see for InterSystems to improve is with their innovation.
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Operations
Implementations are one of InterSystems' biggest strengths.
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Operations
Improving implementations is the biggest opportunity I see for InterSystems.
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Relationship
Most of the time, InterSystems can meet our local needs; it is very seldom that they cannot meet...
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Relationship
InterSystems tries to keep all of their promises, but sometimes the product team says that they...
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Loyalty, Product
When we upgraded TrakCare recently, the interface was hugely different for the clinical people. We...
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Loyalty, Product
InterSystems should focus on minimum data sets. Regulations are being changed very dynamically and...
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Value
InterSystems charges us for every little thing, but we push back. We are not satisfied with our...
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Operations
Ongoing training is very crucial. If I were a vendor, I would really focus on that or even enable...
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Product
I would give the system a very high rating for its common integrations. However, I would give it a...
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Product
HISs and EHRs have a lot of information for doctors, nurses, and pretty much everyone else, so they...
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Product
We have had almost chronic problems with integration. When it comes to functionalities, workflows,...
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Loyalty, Product
InterSystems seems to have a vision. We have seen it, but there still isn't AI in TrakCare....
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Relationship
InterSystems support is good if we have a bug or an issue that we are facing in the live...
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Loyalty, Operations, Product
The system's architecture is rigid, so it isn't easy to make changes. TrakCare isn't flexible enough...
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Value
TrakCare is the best EHR because it has all of the functionalities required for a hospital, and it...
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Relationship
InterSystems has good support and a good ticketing system. If we have a crisis, they will deal with...
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Operations
We recently implemented TrakCare in one of our new hospitals, but we are not very satisfied with it...
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Loyalty, Product
Our PACS is integrated with TrakCare, so we don't have to leave the system and log in again. We have...
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Product
We would like InterSystems to improve the UI in the system because it requires too many clicks. If I...
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Loyalty, Relationship
InterSystems is too busy. They have a small team, and they aren't giving us enough time....
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Value
InterSystems is much better than other vendors at avoiding charging for every little thing. If...
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Relationship
We need stronger planning and communication with InterSystems. Right now, they are jumping in,...
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Relationship, Operations
When I implemented InterSystems' software at another organization, the vendor's executives were...
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Operations
The implementation of TrakCare was very smooth. The InterSystems team and our team worked pretty...
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Loyalty, Operations, Product
With TrakCare, there are a lot of RCM issues. RCM is always one of the most difficult things when...
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Product
The main concern our end users have for the solution is that there are too many clicks. For example,...
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Product
We would like the system to integrate with wearable devices, like Apple Watches. I think...
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Product
TrakCare's biggest strength is its interoperability. Compared to other top-tier HIS offerings,...
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Product
The biggest opportunities the vendor has for improvement are with the system's barcode drug...
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Commentary Summary
Comment Type Breakout