TrakCare (Global) Commentary

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TrakCare doesn't serve all of our needs, but it serves around 70% to 80% of them. We struggle with...

There are pros and cons to the new version of TrakCare. Some functionalities and features are...

InterSystems needs to enhance their support capabilities, particularly around timelines and backlog...

TrakCare currently meets some requirements, and we constantly require them to bring in additional...

TrakCare has its pain points, as any other EHR does, but we have some flexibility to get what we...

If someone goes with TrakCare MEUI and never knew the TCUI version of TrakCare, they will have no...

InterSystems can definitely do better with turnaround times. If we could have spoken directly to the...

TrakCare currently does not fully have functionality for some of the requirements that we need to...

We have a few locations, and each has its own regulatory requirements, so each location may be on a...

We did do some training with InterSystems recently. We are getting an upgrade, and they had to do...

If anybody can afford it, I will always tell anybody to go with Epic, although Epic has its own...

We've got a really good partnership with InterSystems. I don't see us not having a good partnership....

InterSystems' pricing is quite good. They set up the licensing, and they don't really ask us for...

InterSystems could do much, much more by just thinking about what a person would want to utilize in...

We would like TrakCare to have better physician documentation. We have just upgraded from our...

Today, in TrakCare, we can't scan medications that are floor stock. There's a fix coming for it, but...

Being on the MEUI version of TrakCare is quite different than the TCUI version because it brings its...

TrakCare is definitely not the most expensive solution on the market, and I think it is worth the...

We have had a good partnership with InterSystems. We continue to work together, evolving the...

I think what would help improve InterSystems’ training is adding a bit of an ongoing component to...

TrakCare has all the capabilities that a typical organization would need. I come from an Oracle...

I’ve been extremely satisfied with InterSystems’ support people whenever there are critical issues....

I think that we have started to see more client-facing innovation, especially when it comes to AI....

What I like most about the product is its well-structured design and architecture. It makes the...

The people are InterSystems' biggest strength.

The biggest opportunity for product improvement is the RCM module. Additionally, InterSystems could...

InterSystems' biggest opportunities for product improvement would be expediting the process for...

TrakCare is stable, fast, and user friendly.

InterSystems should be quicker with customer engagement and customer focus. My applications team...

Looking ahead, one of our large concerns is InterSystems’ pace of innovation. InterSystems is slow...

On the financial side of TrakCare, modules like scheduling and the patient portal don’t compete well...

TrakCare's usability can be an issue at times, but our more immediate concern has been financial...

We are evaluating ambient AI technologies. They are important because they significantly impact...

InterSystems understands the need to comply with regulatory requirements, but they tend to be slow...

Overall, TrakCare is a solid system with extensive functionality. We understand how it works, and...

It is not easy to replace a system like TrakCare, and that is the key point. InterSystems needs to...

As a customer, there were things that we could have done better. However, InterSystems had some...

At the time of our go-live, the training that InterSystems provided was fair and practical....

Our experience with TrakCare has been complex because TrakCare is a complex solution. It meets our...

InterSystems has an annual summit where they lay out what their vision is for the solution.

The vendor's biggest opportunity for improvement would be providing recommendations tailored to...

I appreciate regular updates that improve performance and when the vendor adds new features.

TrakCare has some struggles. If a user takes the system as is, then that is fine. However, if there...

InterSystems doesn't avoid charging for every little thing. For example, we want to integrate...

I would definitely consider TrakCare's system if we had to buy something again today, but I wouldn't...

InterSystems is enhancing TrakCare. The vendor has an application road map that we can see. The...

Things are going well with InterSystems, but some of their responses are still slow, especially when...

The system's flexibility is powerful, but it seems like InterSystems didn't put in a lot of effort...

I am very frustrated with InterSystems. Our local team is very limited in the number of people who...

InterSystems is trying to make sure that they charge us for everything that we ask them for.

Before our go-live, our experience with the vendor was good, but we could see the difference between...

I would tell others who are at private hospitals that are considering InterSystems' solution to...