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TrakCare (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CIO

Operations

With InterSystems, the challenge we have is that we do a train-the-trainer approach, so we don't use...

Jan 2025
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CIO

Relationship

InterSystems could improve their product support. Of course, now they want to, and I can understand...

Jan 2025
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CIO

Relationship, Operations

Deployment is a challenge with InterSystems. It is hard to ensure that as we get into these...

Jan 2025
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(0)
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CIO

Loyalty, Product

TrakCare meets the core requirement, but we want more from it. It is doing what it should be doing,...

Jan 2025
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(0)
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CMO

Relationship

InterSystems could utilize international experts to help locally. One of the issues we had was...

Dec 2024
||
(0)
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CMO

Product

InterSystems' biggest opportunity for improvement is the use of new technology. TrakCare could have...

Dec 2024
||
(0)
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CMO

Operations

One issue was InterSystems' focus after the implementation. We had a bit of an issue at the time of...

Dec 2024
||
(0)
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CMO

Relationship

I'm very limited in what InterSystems is offering me as a technology. I'm a big believer in the idea...

Dec 2024
||
(0)
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CMO

Product

TrakCare's biggest strength is that it is an international product. I like that it is easy to use...

Dec 2024
||
(0)
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Physician

Operations

InterSystems did not provide training to our people directly. They trained a few of the people. Then...

Dec 2024
||
(0)
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Physician

Relationship, Product

I would never recommend InterSystems. They have to be more professional in the way they are handling...

Dec 2024
||
(0)
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Physician

Operations, Product

As a physician, I can give InterSystems a high rating for ease of use. TrakCare is very easy for...

Dec 2024
||
(0)
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Physician

Relationship

I haven't liked InterSystems for a long time. The quality of InterSystems' support is the poorest....

Dec 2024
||
(0)
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Physician

Relationship, Operations

Intersystems' implementation services are very poor. They said they wouldn't do many of the things...

Dec 2024
||
(0)
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Physician

Value

We upgraded to the new version of TrakCare. We were running a very old version and were struggling...

Dec 2024
||
(0)
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Director

Relationship

The vendor’s support is very bad. InterSystems is not proactive. They don't respond to our issues....

Dec 2024
||
(0)
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Director

Loyalty, Value

InterSystems says that they have a newer version of the system where they are bringing some AI...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

InterSystems is not good. TrakCare is not a flexible product for the growing needs of healthcare....

Dec 2024
||
(0)
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 or  to see details.

Director

Relationship

We have problems working with the JReports. We are struggling to get people from the vendor to help...

Dec 2024
||
(0)
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Director

Product

The vendor could improve the product by reducing the menus that go to functionalities as well as the...

Dec 2024
||
(0)
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Director

Product

Users feel that they are spending a lot of time working in the system rather than taking care of...

Dec 2024
||
(0)
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Director

Operations

We need training at least quarterly for our team. Our team sometimes has old knowledge, and...

Dec 2024
||
(0)
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Director

Relationship

The solution meets most of our local needs because the vendor worked with us for a long time, and...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

Our experience with InterSystems is fine because we have a long relationship with InterSystems, and...

Dec 2024
||
(0)
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VP/Other Executive

Loyalty, Product, Value

Our integration process for TrakCare took too long and had a high cost. We have struggled to...

Dec 2024
||
(0)
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VP/Other Executive

Culture, Value

InterSystems is asking for every modification or integration. They are also asking for an extra cost...

Dec 2024
||
(0)
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Manager

Relationship, Operations

InterSystems' support now rates between the middle of the road and the top of the scale. My rating...

Dec 2024
||
(0)
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Manager

Operations

I would buy TrakCare again. I moved to this organization because of TrakCare. It is user friendly....

Dec 2024
||
(0)
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 or  to see details.

Manager

Operations, Product

One of the big changes we have had is with our RCM integration with an ancillary platform. For that,...

Dec 2024
||
(0)
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Director

Loyalty

I think TrakCare will be part of our long-term plans forever. TrakCare has a lot of detail. I think...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Implementing TrakCare was a huge project. We did it online, and we had a lot of challenges, but...

Dec 2024
||
(0)
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 or  to see details.

Director

Product

There is quite detailed information in TrakCare from the side of the doctor. Lots of doctors...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Value

InterSystems doesn't avoid charging for every little thing. They love charging. However, this is not...

Dec 2024
||
(0)
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Director

Operations

No one is perfect, but InterSystems' implementation services were really good. When they gave us the...

Dec 2024
||
(0)
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Director

Relationship

InterSystems' support is good. Sometimes we need changes in some forms, like consent forms, and that...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship

InterSystems has not kept all their promises. For example, when we started, we requested some things...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

We don't have ongoing training. There was only initial training. The training in the beginning was...

Dec 2024
||
(0)
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 or  to see details.

Physician

Product

The best thing about TrakCare is that I can use it from anywhere in the hospital. I can access a...

Dec 2024
||
(0)
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Physician

Operations, Product

The opportunities for improvement with TrakCare are that some modules are different than other...

Dec 2024
||
(0)
 Thank you  Helpful

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Physician

Relationship, Operations

InterSystems could improve their proactive service by interacting with the end users or superusers...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I don't have any direct interactions with anyone at InterSystems. However, they are for sure...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

My only concerns with TrakCare are with its support and cost. The cost increases every year, and the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would buy TrakCare again. Technically speaking, TrakCare is fine as a solution, and I recommend it...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have an escalation process with InterSystems. We meet their senior members sometimes. When I...

Dec 2024
||
(0)
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Director

Loyalty

InterSystems is still improving things. They are adding new features. I think my overall...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Value

Whether TrakCare will be part of our long-term plans is a tricky question. The product's cost is...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

In general, TrakCare is good, but we have challenges with them in terms of support and enhancement....

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Product

I was previously on an old version of TrakCare. The version we have now is more user friendly....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

TrakCare is not easy to use. We would like to have more integrations with TrakCare. TrakCare can...

Dec 2024
||
(0)
 Thank you  Helpful

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CCO

Relationship, Product

There is a limitation with InterSystems because they don't cover all the modalities well. That is a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship

We have contact with InterSystems. We are able to reach them. Support is not a problem.

Oct 2024
||
(0)
 Thank you  Helpful

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CCO

Loyalty, Relationship, Operations

InterSystems will be in touch and assist with our next implementation. They came to the team to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship, Operations

In the beginning, we had some hiccups. But as the rollout progressed and we and the vendor became...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Culture, Value

We would buy TrackCare again. One reason is the pricing. We work in an environment where the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Product

The ease of use is in the eye of the beholder. In the beginning, everybody said TrakCare was not...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship, Product

Overall, I think we have had a good experience with InterSystems. InterSystems fully understands our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship

InterSystems understands the system. The system is not perfect. No EHR system is perfect, but the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

InterSystems delivered a web-based environment for their product, and that was a good thing. We like...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

We recently had an upgrade for TrakCare, and there were many issues. InterSystems addressed the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

InterSystems is making a minimal effort to move data from another system to TrakCare. They just want...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our end users complain about the interface in TrakCare. They say it is not that helpful or useful....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

One reason we went with InterSystems is that they are more available in our region than other vendors....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

InterSystems limits the integration in TrakCare. We want to implement some integration features, but...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Operations

Some of the people who were involved in our rollout left the business. Those people really knew our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The new TrakCare EPR mobile interface is almost like a bank app. It has lots of shortcuts, so the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

InterSystems avoids charging for small things. We literally ask them for something, and then we get...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

TrakCare EPR is not an intuitive product for physicians. The physicians are the drivers of the bus,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we are doing upgrades to TrakCare EPR, we have issues with the lab piece. It isn't embedded...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is always a bit of a delay with InterSystems because they don't have very many staff members,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems’ service is not that proactive. I sometimes feel they could come to us more quickly.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems’ executive involvement is good, but we normally drive the outcomes. The local team...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

Given the tier-one solution availability in the country, I would buy TrakCare EPR again because it...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

InterSystems charges for small-time changes in configurations. They keep charging for regulatory...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations, Value

Looking at tier-one solutions, I would still recommend InterSystems, but they have to up their game...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

I want InterSystems to give a little more importance to the product line for our region. Though...

Feb 2024
||
(0)
 Thank you  Helpful

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