Iris Telehealth Telepsychiatry Services Commentary
Filtered view: All
Subject Expert
Chandler Katschke
Associate Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Relationship, Value
We outlined our quality goals at the beginning of the relationship, and Iris Telehealth has exceeded...
Login or Create an Account to see details.
Relationship, Operations
We have not had any lows with Iris Telehealth. We had a very quick implementation. We didn't think...
Login or Create an Account to see details.
Value
We have reduced our costs using Iris Telehealth, but what is really challenging is reimbursement in...
Login or Create an Account to see details.
Loyalty, Relationship, Value
Iris Telehealth’s strength is their culture. They are a great company, and they are easy to work...
Login or Create an Account to see details.
Relationship, Operations
The services from Iris Telehealth are very easy to use for the staff. The firm has quick...
Login or Create an Account to see details.
Relationship
Our team has gotten very close to the Iris Telehealth team. One thing they do exceptionally well is...
Login or Create an Account to see details.
Value
Iris Telehealth is pretty pricey. Using the firm is a big expense, but it is worth it. But sometimes...
Login or Create an Account to see details.
Relationship
Iris Telehealth goes above and beyond with customer service, communication, and coordination of...
Login or Create an Account to see details.
Operations
We have expanded the scope of service provided by Iris Telehealth. We had contracted...
Login or Create an Account to see details.
Relationship, Operations
Our Iris Telehealth consultants are very responsive. When we were getting ready to go with the...
Login or Create an Account to see details.
Relationship, Services
I have nothing but good things to say about Iris Telehealth's ability to execute things, bringing...
Login or Create an Account to see details.
Loyalty, Value
We expect a short turnaround time, and they are doing really well at that. Iris Telehealth's...
Login or Create an Account to see details.
Relationship, Operations
I have regular touch points with our account manager. They are monitoring metrics on their end, just...
Login or Create an Account to see details.
Relationship
Iris Telehealth is invested in making certain that the KPIs that we set for these new programs and...
Login or Create an Account to see details.
Services
Iris Telehealth has sourced a number of providers that allow us to provide 24-hour coverage in our...
Login or Create an Account to see details.
Relationship
Whether Iris Telehealth has missed, met, or exceeded expectations differs depending on the product,...
Login or Create an Account to see details.
Value
Iris Telehealth is expensive. We have to pay Iris Telehealth a minimum amount every month, even if...
Login or Create an Account to see details.
Relationship, Services
All of the firm's management folks have turned over at least once since we started with the firm. I...
Login or Create an Account to see details.
Relationship
When I call, Iris Telehealth is very responsive. That might come with my title, but I have never...
Login or Create an Account to see details.
Relationship, Services, Value
I think that our partnership with Iris Telehealth helps us come to the market more quickly in areas...
Login or Create an Account to see details.
Operations, Value
We do consider a lot about volumes and timing. I would like to see more around the quality of Iris...
Login or Create an Account to see details.
Relationship
There are not really any specific partnership issues that come to mind. I think the firm has been a...
Login or Create an Account to see details.
Loyalty, Services
Iris Telehealth’s responses to the consults are very timely. They also do all ages, and that was a...
Login or Create an Account to see details.
Relationship
I am very happy with Iris Telehealth. They are all about quality improvements. If things don’t work,...
Login or Create an Account to see details.
Services
Things could be better from time to time, as we are dealing with people who don’t always deliver the...
Login or Create an Account to see details.
Relationship, Services
The quality of therapists is pretty good. There are no bad issues. I have nothing negative to say.
Login or Create an Account to see details.
Relationship, Operations
There was a recent experience we had with Iris Telehealth. We ended up having a sudden gap in...
Login or Create an Account to see details.
Loyalty, Relationship, Services
Iris Telehealth’s operational people aren't communicating with each other. I have one point of...
Login or Create an Account to see details.
Relationship, Services, Value
Iris Telehealth does a really good job of fostering a culture of collaborative relationships and...
Login or Create an Account to see details.
Relationship, Services
We would like to give annual feedback on things the vendor is doing well and things that they could...
Login or Create an Account to see details.
Relationship, Operations, Services
This year, Iris Telehealth bought another company out, and there was a transition that led to some...
Login or Create an Account to see details.
Relationship, Services
There is a gap in continuity and consistency with Iris Telehealth’s provider staffing and capacity...
Login or Create an Account to see details.
Value
Iris Telehealth has a good value proposition. I don't have any issues with the value proposition. If...
Login or Create an Account to see details.
Relationship
Most of Iris Telehealth’s therapists do a good job. When we have had opportunities for improvement,...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout