Iris Telehealth Telepsychiatry Services Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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COO

Loyalty, Loyalty, Loyalty

I wasn't a part of the selection process, but I think we chose Iris Telehealth because of their...

May 2023
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(0)
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COO

Value, Value, Value

One of our main goals was to establish access to care and increase our level of access because we...

May 2023
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COO

Loyalty, Value

The one goal that we haven't been able to achieve is having a financially sustainable relationship...

May 2023
||
(0)
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COO

Relationship, Relationship, Relationship

Iris Telehealth does a great job of finding the right provider, helping with the process, and...

May 2023
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COO

Services, Services, Services

I would tell someone using Iris Telehealth’s services to have a clearly articulated path for how the...

May 2023
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(0)
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COO

Relationship, Relationship, Relationship

Iris Telehealth’s service has been excellent. They provide a very high-quality service. The...

May 2023
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Manager

Services, Services, Services

Our only dissatisfier is that Iris Telehealth sometimes struggles to have advanced practice...

May 2023
||
(0)
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Manager

Value, Value, Value

Iris Telehealth was the first firm that agreed to put quality metrics into the agreement. That has...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services

We were able to get the platform up and running quickly during a time when it is typically difficult...

May 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Relationship

The firm allows us to keep our inpatient beds in full operation across our company because the firm...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship

We help the firm by providing advice and suggestions to strengthen and improve the firm's ideas...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Services

The firm presented to us a concept called a child-adolescent pod. The pod is no different from what...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

One outcome we expect from the service is coverage at the sites that are without psychiatrists. We...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship

We would tell others to be very clear at the start about the outcomes they are trying to achieve....

May 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Value, Value, Value

We saw the clinical care immediately. After a year, we looked at the financial outcomes of the...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Services

We have addressed a few issues with the firm as things have come up. For example, some of the firm’s...

May 2023
||
(0)
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VP/Other Executive

Value

The firm bills us frequently and for everything.

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship

We have expanded the services we have received from Iris Telehealth as we have evaluated our needs....

May 2023
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(0)
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Director

Services

Our goal with Iris Telehealth’s services is to make sure that our patients receive prompt...

May 2023
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(0)
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We selected Iris Telehealth because we have a good working relationship with someone at the firm.

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

We would tell a customer who is going with Iris Telehealth to have a good knowledge of what their...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

With Iris Telehealth, we have had incredible success in finding very skilled physicians who could...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

One of Iris Telehealth’s strengths is communication, whether that be follow-up communication,...

May 2023
||
(0)
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Director

Value, Value, Value

We began seeing outcomes from Iris Telehealth’s services immediately, and some outcomes were met in...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship

The firm has helped us create surge capacity for behavioral health services on the outpatient side....

May 2023
||
(0)
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VP/Other Executive

Services

The firm has the ability to scale their services according to the size of the hospital. The...

May 2023
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(0)
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VP/Other Executive

Loyalty, Loyalty, Loyalty

We considered other firms, but we chose Iris Telehealth because they were willing to partner with us...

May 2023
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(0)
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VP/Other Executive

Operations, Operations, Operations

I would tell other people to be very clear about what they are trying to accomplish and achieve at...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

The firm has done a nice job of listening to what we need and coming up with solutions. They have...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship

If the firm were to come in with a package for how to measure quality on the outpatient and...

May 2023
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(0)
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We can talk with the firm's executives about the future and where things are going. Those...

May 2023
||
(0)
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VP/Other Executive

Services, Services, Services, Value, Value, Value

Our biggest expected outcomes were timely consultations and dispositions of patients. We wanted to...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

When we send in a consultation request, the firm always looks to try to close it out in two hours....

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Other places in our region have nothing but concerns and challenges, but I don't hear the same...

May 2023
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VP/Other Executive

Value, Value, Value

I would like to understand the firm’s bridge service and see how we could use that. We may get paid,...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

The firm’s strength is that they focus on behavioral health. Another is that they credential their...

May 2023
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VP/Other Executive

Services

Anyone wanting to work with Iris Telehealth needs to make sure they have all the key stakeholders on...

May 2023
||
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VP/Other Executive

Relationship, Relationship, Relationship

Iris Telehealth does telepsychiatry, which is something that is lacking in the healthcare industry...

May 2023
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