Iris Telehealth Telepsychiatry Services Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
We are pretty well aligned with Iris Telehealth about the future. The outpatient front is probably...
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Operations, Services
The inpatient side is where we struggle a little with Iris Telehealth. They have night coverage, and...
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Loyalty, Value
My new contract with Iris Telehealth is a little better. So, receiving our money's worth rates high....
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Relationship
Iris Telehealth usually has high-quality providers. One of Iris Telehealth’s executive leaders has...
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Relationship
There have been times when Iris Telehealth’s staff members have not been a good fit. There was a...
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Value
My only complaint with Iris Telehealth is that they are very expensive. But they are very up-front...
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Operations, Value
Iris Telehealth has really streamlined the process of identifying or scoping work well and finding...
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Services
Iris Telehealth has done an excellent job of keeping me abreast with all things telehealth, what is...
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Relationship, Operations
We had people from Iris Telehealth that we didn't keep for very long. The documentation was not all...
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Relationship
Iris Telehealth is very organized. Anytime we ask for somebody, they find someone in a very timely...
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Value
Before Iris Telehealth, I never would have thought we would do telehealth, but we just got to the...
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Relationship, Value
Iris Telehealth's telepsychiatry service is expensive. However, Iris Telehealth has been very good...
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Relationship
Iris Telehealth was very good at informing us that an employee didn't want to continue with us and...
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Services
It is very difficult for Iris Telehealth to take actionable steps on things like our EMR and our...
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Relationship, Operations, Services
Once we came to a consensus with Iris Telehealth, knew exactly what role each party had, and had the...
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Value
Every healthcare provider is looking for expense management, and I recognize that Iris Telehealth...
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Relationship, Services
Iris Telehealth has been an eager, innovative partner. They have recognized that this is not a...
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Services, Value
I think Iris Telehealth does avoid charging for every little thing. When there are variances in the...
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Relationship, Services
I would say that an opportunity for Iris Telehealth to do better would be to facilitate more timely...
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Relationship, Operations
Iris Telehealth has been very collegial from an administrative perspective. We have been very, very...
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Relationship
We have had interactions with everybody from credentialing to account management to the CEO at Iris...
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Operations, Value
Iris Telehealth has a pretty basic hourly rate model; they are not overpriced. It is our job to make...
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Relationship, Value
The executives from Iris Telehealth are really on top of everything in a good way. The quality of...
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Relationship
Out of all the companies that we work with, Iris Telehealth is the one that is the most thorough in...
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Relationship
We meet with the firm routinely just to touch base, see how we are doing with our candidates, and...
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Relationship
I have not seen Iris Telehealth disappoint us because I think they are on top of things. There was a...
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Value
In terms of costs, if there are any changes, the firm usually lets us know well in advance.
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Relationship
We really haven't had to talk with anybody on the firm's executive side, and that is a good thing....
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Relationship
Iris Telehealth is very responsive. We do some cell phone texts just for quick updates, and if we...
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Operations
The implementation was very smooth. The firm had a lot of expertise in implementing, getting the...
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Relationship, Services
Iris Telehealth doesn’t track outcomes. They do the process part of the final recommendation, but we...
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Value
We have had a lot of conversations with Iris Telehealth about what services we can bill for, and...
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Relationship, Value
Iris Telehealth is very prompt in terms of responding to a request for a consult, and the turnaround...
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Relationship
Iris Telehealth goes above and beyond with communication. The process that we went through to hire...
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Loyalty, Relationship
We looked at one other firm, and their customer service was nowhere near Iris Telehealth's customer...
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Value
With Iris Telehealth, there are no hidden costs. We get our money’s worth. It is so hard to find...
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Operations
Iris Telehealth did a great job with getting us going, and the execution of what they told us they...
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Relationship, Operations
The quality of Iris Telehealth’s consultations is much better than the quality from our previous...
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Relationship, Operations
Whenever we have had concerns, one individual from Iris Telehealth does a great job of really...
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Operations
There are some problems that Iris Telehealth can’t solve for us, such as complicated patients who...
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Value
We had one situation when I thought that Iris Telehealth shouldn't be billing us or charging us to...
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Operations, Services
One thing that Iris Telehealth could improve on is that they could really look at a patient before...
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Operations, Value
Iris Telehealth doesn't really drive tangible outcomes. In some ways, I don't necessarily want Iris...
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Loyalty, Relationship
Part of the reason that our providers have stuck with us for so long is that they want to be...
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Relationship
Iris Telehealth is overly communicative to the point that I meet with their leadership frequently,...
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Operations, Services
We had an opening for a provider. I understand it is really challenging to find a good fit sometimes...
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Relationship
Iris Telehealth is always looking out for things that are more in the mental behavioral health realm...
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Value
Iris Telehealth does a good job with charges. They don't charge for anything that they are able to avoid....
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Relationship
Iris Telehealth’s staff is very good about escalating concerns when they are beyond them. I once had...
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Relationship
If we involved Iris Telehealth more, they would certainly meet the measure, but that involvement is...
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Loyalty, Relationship
One thing that I really appreciate about Iris Telehealth is they do a really good job of...
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Services
Iris Telehealth currently provides us with multiple counselors seeing patients of all ages, and that...
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Relationship, Operations
I have a few people from Iris Telehealth who I work with on a consistent basis, and we try to get...
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Relationship
We had one provider with Iris Telehealth who didn't really work out for us. Sometimes a provider...
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Relationship, Services
We are dealing with a highly sensitive clientele. The only hiccups we have had were related to...
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Operations
Our departments have some capacity limitations and limitations on time for coverage. Therefore, we...
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Relationship, Operations, Value
Iris Telehealth is super collaborative. They are great communicators and are always immediately...
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Operations
Our EMR is just the vehicle in which the calls are provided. We do a video visit, and that can be...
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Relationship, Operations
We ended up bringing on another facility, and we had the quickest onboarding. A lot of the...
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Operations
The only thing that could perhaps be looked at on the firm’s end isn't really something that they...
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Relationship, Services, Value
We had another telehealth vendor who was so horribly subpar, and our current telehealth vendor is so...
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