Iris Telehealth Telepsychiatry Services Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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VP/Other Executive

Relationship

We are pretty well aligned with Iris Telehealth about the future. The outpatient front is probably...

Mar 2025
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VP/Other Executive

Operations, Services

The inpatient side is where we struggle a little with Iris Telehealth. They have night coverage, and...

Mar 2025
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VP/Other Executive

Loyalty, Value

My new contract with Iris Telehealth is a little better. So, receiving our money's worth rates high....

Mar 2025
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Director

Relationship

Iris Telehealth usually has high-quality providers. One of Iris Telehealth’s executive leaders has...

Feb 2025
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Director

Relationship

There have been times when Iris Telehealth’s staff members have not been a good fit. There was a...

Feb 2025
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Manager

Value

My only complaint with Iris Telehealth is that they are very expensive. But they are very up-front...

Feb 2025
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Manager

Operations, Value

Iris Telehealth has really streamlined the process of identifying or scoping work well and finding...

Feb 2025
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Manager

Services

Iris Telehealth has done an excellent job of keeping me abreast with all things telehealth, what is...

Feb 2025
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Director

Relationship, Operations

We had people from Iris Telehealth that we didn't keep for very long. The documentation was not all...

Feb 2025
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Director

Relationship

Iris Telehealth is very organized. Anytime we ask for somebody, they find someone in a very timely...

Feb 2025
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Director

Value

Before Iris Telehealth, I never would have thought we would do telehealth, but we just got to the...

Feb 2025
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Director

Relationship, Value

Iris Telehealth's telepsychiatry service is expensive. However, Iris Telehealth has been very good...

Feb 2025
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Director

Relationship

Iris Telehealth was very good at informing us that an employee didn't want to continue with us and...

Feb 2025
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VP/Other Executive

Services

It is very difficult for Iris Telehealth to take actionable steps on things like our EMR and our...

Jan 2025
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VP/Other Executive

Relationship, Operations, Services

Once we came to a consensus with Iris Telehealth, knew exactly what role each party had, and had the...

Jan 2025
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VP/Other Executive

Value

Every healthcare provider is looking for expense management, and I recognize that Iris Telehealth...

Jan 2025
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VP/Other Executive

Relationship, Services

Iris Telehealth has been an eager, innovative partner. They have recognized that this is not a...

Jan 2025
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VP/Other Executive

Services, Value

I think Iris Telehealth does avoid charging for every little thing. When there are variances in the...

Jan 2025
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VP/Other Executive

Relationship, Services

I would say that an opportunity for Iris Telehealth to do better would be to facilitate more timely...

Jan 2025
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VP/Other Executive

Relationship, Operations

Iris Telehealth has been very collegial from an administrative perspective. We have been very, very...

Jan 2025
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VP/Other Executive

Relationship

We have had interactions with everybody from credentialing to account management to the CEO at Iris...

Jan 2025
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VP/Other Executive

Operations, Value

Iris Telehealth has a pretty basic hourly rate model; they are not overpriced. It is our job to make...

Jan 2025
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VP/Other Executive

Relationship, Value

The executives from Iris Telehealth are really on top of everything in a good way. The quality of...

Jan 2025
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Director

Relationship

Out of all the companies that we work with, Iris Telehealth is the one that is the most thorough in...

Jan 2025
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Director

Relationship

We meet with the firm routinely just to touch base, see how we are doing with our candidates, and...

Jan 2025
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Director

Relationship

I have not seen Iris Telehealth disappoint us because I think they are on top of things. There was a...

Jan 2025
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Director

Value

In terms of costs, if there are any changes, the firm usually lets us know well in advance.

Jan 2025
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Director

Relationship

We really haven't had to talk with anybody on the firm's executive side, and that is a good thing....

Jan 2025
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CMO

Relationship

Iris Telehealth is very responsive. We do some cell phone texts just for quick updates, and if we...

Jan 2025
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CMO

Operations

The implementation was very smooth. The firm had a lot of expertise in implementing, getting the...

Jan 2025
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CMO

Relationship, Services

Iris Telehealth doesn’t track outcomes. They do the process part of the final recommendation, but we...

Jan 2025
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CMO

Value

We have had a lot of conversations with Iris Telehealth about what services we can bill for, and...

Jan 2025
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CMO

Relationship, Value

Iris Telehealth is very prompt in terms of responding to a request for a consult, and the turnaround...

Jan 2025
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Manager

Relationship

Iris Telehealth goes above and beyond with communication. The process that we went through to hire...

Jan 2025
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Manager

Loyalty, Relationship

We looked at one other firm, and their customer service was nowhere near Iris Telehealth's customer...

Jan 2025
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Manager

Value

With Iris Telehealth, there are no hidden costs. We get our money’s worth. It is so hard to find...

Jan 2025
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Director

Operations

Iris Telehealth did a great job with getting us going, and the execution of what they told us they...

Jan 2025
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Director

Relationship, Operations

The quality of Iris Telehealth’s consultations is much better than the quality from our previous...

Jan 2025
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Director

Relationship, Operations

Whenever we have had concerns, one individual from Iris Telehealth does a great job of really...

Jan 2025
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Director

Operations

There are some problems that Iris Telehealth can’t solve for us, such as complicated patients who...

Jan 2025
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Director

Value

We had one situation when I thought that Iris Telehealth shouldn't be billing us or charging us to...

Jan 2025
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Director

Operations, Services

One thing that Iris Telehealth could improve on is that they could really look at a patient before...

Jan 2025
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VP/Other Executive

Operations, Value

Iris Telehealth doesn't really drive tangible outcomes. In some ways, I don't necessarily want Iris...

Jan 2025
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VP/Other Executive

Loyalty, Relationship

Part of the reason that our providers have stuck with us for so long is that they want to be...

Jan 2025
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VP/Other Executive

Relationship

Iris Telehealth is overly communicative to the point that I meet with their leadership frequently,...

Jan 2025
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VP/Other Executive

Operations, Services

We had an opening for a provider. I understand it is really challenging to find a good fit sometimes...

Jan 2025
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CEO/President

Relationship

Iris Telehealth is always looking out for things that are more in the mental behavioral health realm...

Jan 2025
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CEO/President

Value

Iris Telehealth does a good job with charges. They don't charge for anything that they are able to avoid....

Jan 2025
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CEO/President

Relationship

Iris Telehealth’s staff is very good about escalating concerns when they are beyond them. I once had...

Jan 2025
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CEO/President

Relationship

If we involved Iris Telehealth more, they would certainly meet the measure, but that involvement is...

Jan 2025
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CEO/President

Loyalty, Relationship

One thing that I really appreciate about Iris Telehealth is they do a really good job of...

Jan 2025
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CEO/President

Services

Iris Telehealth currently provides us with multiple counselors seeing patients of all ages, and that...

Jan 2025
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COO

Relationship, Operations

I have a few people from Iris Telehealth who I work with on a consistent basis, and we try to get...

Jan 2025
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COO

Relationship

We had one provider with Iris Telehealth who didn't really work out for us. Sometimes a provider...

Jan 2025
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VP/Other Executive

Relationship, Services

We are dealing with a highly sensitive clientele. The only hiccups we have had were related to...

Jan 2025
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VP/Other Executive

Operations

Our departments have some capacity limitations and limitations on time for coverage. Therefore, we...

Jan 2025
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VP/Other Executive

Relationship, Operations, Value

Iris Telehealth is super collaborative. They are great communicators and are always immediately...

Jan 2025
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Director

Operations

Our EMR is just the vehicle in which the calls are provided. We do a video visit, and that can be...

Jan 2025
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Director

Relationship, Operations

We ended up bringing on another facility, and we had the quickest onboarding. A lot of the...

Jan 2025
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Director

Operations

The only thing that could perhaps be looked at on the firm’s end isn't really something that they...

Jan 2025
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Director

Relationship, Services, Value

We had another telehealth vendor who was so horribly subpar, and our current telehealth vendor is so...

Jan 2025
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