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Iris Telehealth Telepsychiatry Services Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
KLAS Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CEO/President

My experience with Iris Telehealth has been good. The clinicians that we brought in have been very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

My old account representative was really good. We hear from our new representative sometimes, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

Iris Telehealth does a really good job of strategically partnering and aligning with us and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

I've recommended Iris Telehealth's service. If I were talking to someone considering purchasing the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CEO/President

Iris Telehealth has exceeded my expectations. They're able to find clinicians who serve all ages,...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

CEO/President

In terms of the counselors that Iris Telehealth employs, it's just hard to necessarily get people...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Our old account manager from Iris Telehealth was great. I could definitely compliment the...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

We enrolled Iris Telehealth as a vendor a few years ago, and they have not asked for a rate...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Other C-Suite

Iris Telehealth came in with strong experience in supporting clinic-based care. That was not our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Other C-Suite

There are certain things that Iris Telehealth does because they do telehealth, and we can't collect...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

 or  to see details.

Other C-Suite

Iris Telehealth helped us move more quickly and provide services across a very large health system....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Other C-Suite

Iris Telehealth’s response times to our requests or orders for a request for their service are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Other C-Suite

There's been a recent change with Iris Telehealth, and I can't rate the current person because I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We outlined our quality goals at the beginning of the relationship, and Iris Telehealth has exceeded...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

We have not had any lows with Iris Telehealth. We had a very quick implementation. We didn't think...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

We have reduced our costs using Iris Telehealth, but what is really challenging is reimbursement in...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

 or  to see details.

Director

Iris Telehealth’s strength is their culture. They are a great company, and they are easy to work...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

 or  to see details.

Director

The services from Iris Telehealth are very easy to use for the staff. The firm has quick...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Our team has gotten very close to the Iris Telehealth team. One thing they do exceptionally well is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Iris Telehealth is pretty pricey. Using the firm is a big expense, but it is worth it. But sometimes...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

 or  to see details.

Director

Iris Telehealth goes above and beyond with customer service, communication, and coordination of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have expanded the scope of service provided by Iris Telehealth. We had contracted...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Our Iris Telehealth consultants are very responsive. When we were getting ready to go with the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

I have nothing but good things to say about Iris Telehealth's ability to execute things, bringing...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

We expect a short turnaround time, and they are doing really well at that. Iris Telehealth's...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

I have regular touch points with our account manager. They are monitoring metrics on their end, just...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Iris Telehealth is invested in making certain that the KPIs that we set for these new programs and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Iris Telehealth has sourced a number of providers that allow us to provide 24-hour coverage in our...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Whether Iris Telehealth has missed, met, or exceeded expectations differs depending on the product,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Iris Telehealth is expensive. We have to pay Iris Telehealth a minimum amount every month, even if...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

All of the firm's management folks have turned over at least once since we started with the firm. I...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

When I call, Iris Telehealth is very responsive. That might come with my title, but I have never...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I think that our partnership with Iris Telehealth helps us come to the market more quickly in areas...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

Director

We do consider a lot about volumes and timing. I would like to see more around the quality of Iris...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Director

There are not really any specific partnership issues that come to mind. I think the firm has been a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Iris Telehealth’s responses to the consults are very timely. They also do all ages, and that was a...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

 or  to see details.

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