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Iris Telehealth Telepsychiatry Services Commentary
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Chandler Katschke
Associate Engagement Partner
KLAS Associate Engagement Partner - Chandler Katschke
 
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User Commentary

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Director

Relationship, Value

We outlined our quality goals at the beginning of the relationship, and Iris Telehealth has exceeded...

Mar 2026
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Director

Relationship, Operations

We have not had any lows with Iris Telehealth. We had a very quick implementation. We didn't think...

Mar 2026
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Director

Value

We have reduced our costs using Iris Telehealth, but what is really challenging is reimbursement in...

Mar 2026
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Director

Loyalty, Relationship, Value

Iris Telehealth’s strength is their culture. They are a great company, and they are easy to work...

Mar 2026
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Director

Relationship, Operations

The services from Iris Telehealth are very easy to use for the staff. The firm has quick...

Mar 2026
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Director

Relationship

Our team has gotten very close to the Iris Telehealth team. One thing they do exceptionally well is...

Mar 2026
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Director

Value

Iris Telehealth is pretty pricey. Using the firm is a big expense, but it is worth it. But sometimes...

Feb 2026
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Director

Relationship

Iris Telehealth goes above and beyond with customer service, communication, and coordination of...

Feb 2026
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VP/Other Executive

Operations

We have expanded the scope of service provided by Iris Telehealth. We had contracted...

Feb 2026
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VP/Other Executive

Relationship, Operations

Our Iris Telehealth consultants are very responsive. When we were getting ready to go with the...

Feb 2026
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VP/Other Executive

Relationship, Services

I have nothing but good things to say about Iris Telehealth's ability to execute things, bringing...

Feb 2026
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VP/Other Executive

Loyalty, Value

We expect a short turnaround time, and they are doing really well at that. Iris Telehealth's...

Feb 2026
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VP/Other Executive

Relationship, Operations

I have regular touch points with our account manager. They are monitoring metrics on their end, just...

Feb 2026
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VP/Other Executive

Relationship

Iris Telehealth is invested in making certain that the KPIs that we set for these new programs and...

Feb 2026
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VP/Other Executive

Services

Iris Telehealth has sourced a number of providers that allow us to provide 24-hour coverage in our...

Feb 2026
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VP/Other Executive

Relationship

Whether Iris Telehealth has missed, met, or exceeded expectations differs depending on the product,...

Feb 2026
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VP/Other Executive

Value

Iris Telehealth is expensive. We have to pay Iris Telehealth a minimum amount every month, even if...

Feb 2026
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VP/Other Executive

Relationship, Services

All of the firm's management folks have turned over at least once since we started with the firm. I...

Feb 2026
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VP/Other Executive

Relationship

When I call, Iris Telehealth is very responsive. That might come with my title, but I have never...

Feb 2026
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VP/Other Executive

Relationship, Services, Value

I think that our partnership with Iris Telehealth helps us come to the market more quickly in areas...

Feb 2026
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Director

Operations, Value

We do consider a lot about volumes and timing. I would like to see more around the quality of Iris...

Oct 2025
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Director

Relationship

There are not really any specific partnership issues that come to mind. I think the firm has been a...

Oct 2025
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Director

Loyalty, Services

Iris Telehealth’s responses to the consults are very timely. They also do all ages, and that was a...

Oct 2025
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CMO

Relationship

I am very happy with Iris Telehealth. They are all about quality improvements. If things don’t work,...

Oct 2025
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CMO

Services

Things could be better from time to time, as we are dealing with people who don’t always deliver the...

Oct 2025
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CMO

Relationship, Services

The quality of therapists is pretty good. There are no bad issues. I have nothing negative to say.

Oct 2025
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VP/Other Executive

Relationship, Operations

There was a recent experience we had with Iris Telehealth. We ended up having a sudden gap in...

Sep 2025
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VP/Other Executive

Loyalty, Relationship, Services

Iris Telehealth’s operational people aren't communicating with each other. I have one point of...

Sep 2025
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CEO/President

Relationship, Services, Value

Iris Telehealth does a really good job of fostering a culture of collaborative relationships and...

Sep 2025
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CEO/President

Relationship, Services

We would like to give annual feedback on things the vendor is doing well and things that they could...

Sep 2025
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CEO/President

Relationship, Operations, Services

This year, Iris Telehealth bought another company out, and there was a transition that led to some...

Sep 2025
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VP/Other Executive

Relationship, Services

There is a gap in continuity and consistency with Iris Telehealth’s provider staffing and capacity...

Sep 2025
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VP/Other Executive

Value

Iris Telehealth has a good value proposition. I don't have any issues with the value proposition. If...

Sep 2025
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VP/Other Executive

Relationship

Most of Iris Telehealth’s therapists do a good job. When we have had opportunities for improvement,...

Sep 2025
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VP/Other Executive

Relationship

We are pretty well aligned with Iris Telehealth about the future. The outpatient front is probably...

Mar 2025
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VP/Other Executive

Operations, Services

The inpatient side is where we struggle a little with Iris Telehealth. They have night coverage, and...

Mar 2025
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VP/Other Executive

Loyalty, Value

My new contract with Iris Telehealth is a little better. So, receiving our money's worth rates high....

Mar 2025
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