Luma Health Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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CEO/President

Operations, Product

Luma Health is usable but inconsistent. It sends appointment times to patients, who then confirm or...

Apr 2025
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CEO/President

Culture

Luma is more interested in revising a contract than fixing a problem. We spend more time on the...

Apr 2025
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CEO/President

Value

Luma Health charges considerably more than vendors who do a similar thing in the same market area....

Apr 2025
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CEO/President

Relationship

Luma Health tries to support our integration goals; they just don’t succeed at it. I just want them...

Apr 2025
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CEO/President

Loyalty, Relationship

When we first looked at Luma Health, they had these use cases of things they said they could do. I...

Apr 2025
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CEO/President

Culture

Luma Health has nice people, and I like them. The product is terrible. We pay Luma Health a bunch of...

Apr 2025
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CEO/President

Culture, Loyalty

Luma Health was going to take over and replace a lot of components for us, and when they got into...

Apr 2025
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Analyst/Coordinator

Relationship

Luma Health has good support. We have a good account manager, and I am generally happy. They are...

Apr 2025
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Analyst/Coordinator

Relationship

Being proactive would be Luma Health coming to us when they see a problem, and that happens very...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

There are not many products that integrate with our EHR, but we have figured it out with Luma Health...

Apr 2025
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Analyst/Coordinator

Value

Luma Health is a little too expensive. I would recommend the tool for somebody in our exact...

Apr 2025
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Analyst/Coordinator

Culture

Luma Health oversells the product a little. The product is a critical part of our infrastructure,...

Apr 2025
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Analyst/Coordinator

Product

I am extremely satisfied with Luma Health’s ease of use for patients. There is room for improvement...

Apr 2025
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Analyst/Coordinator

Product

The Luma Health product is very reliable compared to other vendors, so we don’t have to go to Luma...

Apr 2025
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Director

Loyalty, Relationship

Luma Health has done really great at taking the time to listen to what we are looking for, what our...

Apr 2025
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Director

Value

One issue we have with Luma Health is that it is an expensive product to have. The vendor charges...

Apr 2025
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Director

Loyalty

There is nothing that we plan on using when it comes to Luma Health’s future offerings. They have...

Apr 2025
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Director

Culture

I'm having an issue with something that we just took on from Luma Health. We were told it would work...

Apr 2025
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Director

Operations

There was no initial training for Luma Health, so we didn't know all the functionality of it. It...

Apr 2025
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Director

Relationship

There are instances where we have some trouble with getting responses from Luma Health. It is not...

Apr 2025
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Director

Product

I don’t think there is anything that Luma Health can do to improve their texting capabilities. Luma...

Apr 2025
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Director

Loyalty

We are moving away from Luma Health because we have another portal that is up and running, and it...

Apr 2025
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Director

Relationship

For the most part, Luma Health is pretty easy to maneuver, and it is very helpful. Luma Health has a...

Apr 2025
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CIO

Product

Luma Health must enhance their reporting and make it more hierarchical. It isn't as useful as it...

Apr 2025
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CIO

Loyalty

When it comes to Luma Health's road map, we are excited that they have some products for...

Apr 2025
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CIO

Relationship

Luma Health is a great vendor with a great product. When we got their system a few years ago, they...

Apr 2025
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CIO

Product

With Luma Health's system, more templates would be helpful, including industry templates. Proper...

Apr 2025
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CIO

Product, Value

With Luma Health's system, we have achieved enhanced patient engagement and better insight into the...

Apr 2025
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CEO/President

Loyalty

I have kind of tuned Luma Health out when they talk about other products because I don't feel like...

Apr 2025
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CEO/President

Loyalty

We are still trying to pin down exactly what the pain points are with the solution, but we do feel...

Apr 2025
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CEO/President

Product

The capabilities in the solution that have had the most meaningful impact have been the text...

Apr 2025
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CEO/President

Culture

There are some items, like recalls, that Luma Health said their product could do, but I question...

Apr 2025
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CEO/President

Relationship

Every time we talk to Luma Health about a problem we are seeing, they seem to just tell us about...

Apr 2025
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Director

Value

I would recommend Luma Health, and if given the choice in the same circumstance, I would probably...

Mar 2025
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Director

Product, Value

We don't really use Luma Health for measurable outcomes. It is mainly used to communicate...

Mar 2025
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Director

Loyalty, Product

Luma Health was good for what we used it for, but it just didn't have enough of what we needed. Luma...

Mar 2025
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Manager

Value

Luma Health is 100% capable of providing access to somewhere to confirm appointments and doing some...

Mar 2025
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Manager

Loyalty, Product, Value

We can customize how the messages read, but one of the features that we lost when our medical...

Mar 2025
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Manager

Loyalty

We are looking for a specific functionality from Luma Health, and I think they still satisfy us. I...

Mar 2025
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Manager

Relationship, Product

I find Luma Health fairly easy to use. If I need help with anything, the vendor is typically very...

Mar 2025
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Manager

Culture, Operations, Product

I don't always necessarily know if this is Luma Health's fault, but the other day we had a comment...

Mar 2025
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Manager

Relationship

If I need technical support with any issues that we may have, the vendor always works with me until...

Mar 2025
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Analyst/Coordinator

Culture, Relationship, Value

Luma Health is there for the customer. They won't make false promises, and they will let us know...

Mar 2025
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Analyst/Coordinator

Product

One of Luma Health’s biggest capabilities is its broadcast functionality, which is bulk messaging to...

Mar 2025
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Analyst/Coordinator

Product

Luma Health could improve the SMS texting capabilities by being able to read the EMR cell phone...

Mar 2025
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Analyst/Coordinator

Culture, Operations

We just did a project with Luma Health, and the project manager we had didn't follow through with...

Mar 2025
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VP/Other Executive

Value

Our no-show rate, referral conversion, and provider utilization have improved using Luma Health's...

Mar 2025
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Manager

Culture, Product

There are so many tools out there that do the same thing as Luma Health but look better. The product...

Mar 2025
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Manager

Relationship

I like the support team. I talk to them all the time, so they are almost like my friends now. Luma...

Mar 2025
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Manager

Operations, Product

The product does what Luma Health says it is supposed to do; it is just not a very elegant version....

Mar 2025
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Manager

Value

The things the provider charges for can add up. That is pretty breathtaking, but I don't think Luma...

Mar 2025
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Manager

Product

My low satisfaction with the ease of use of the product for patients is only because the system...

Mar 2025
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Manager

Loyalty

I'm a little disgruntled with Luma Health. For the past few weeks, Luma Health has been giving us...

Mar 2025
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Manager

Value

The outcome with Luma Health is that we aren't eating up the table times that we have for patients....

Mar 2025
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Manager

Operations, Product

Luma Health rolls out upgrades automatically. However, they let us opt out or stay on a later...

Mar 2025
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Manager

Relationship, Operations

As with any tech company, there was some turnover with Luma Health where we went through a few...

Mar 2025
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Manager

Product

The ease of use for Luma Health is higher with younger patients. However, I think a lot of that is...

Mar 2025
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Manager

Product

Luma Health has made some improvements on secure forms already. I think it has probably been a...

Mar 2025
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Manager

Relationship, Product, Value

By far the best part about Luma Health is the outreach and reminder service; it has helped our...

Mar 2025
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Manager

Product

Luma Health’s texting capabilities are very mature. It goes into our risk system, and it can...

Mar 2025
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Manager

Value

I would absolutely buy the product again. The vendor has worked with us to get our costs down with...

Mar 2025
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Manager

Product, Value

Luma Health's reminder tools have the most meaningful impact for us. Our no-show rates have dropped....

Mar 2025
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Director

Product

Luma Health is really easy to use, but sometimes patients mistake it for spam or a scam, and people...

Mar 2025
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Director

Value

Each module has a cost with Luma Health, but we have actually implemented some things that they...

Mar 2025
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Director

Loyalty, Relationship

There is one thing that hasn't been exactly what we thought with Luma Health, but the vendor is...

Mar 2025
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Director

Product

Luma Health has brought a lot of ease into our work. We have been extremely satisfied. In my...

Mar 2025
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Director

Loyalty, Product

The two things that have had the most meaningful impact with Luma Health would be our secure...

Mar 2025
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Director

Loyalty, Product

The beauty is that Luma Health has partnered with our EHR vendor to integrate more things. When...

Mar 2025
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Director

Loyalty, Product, Value

The outcome we have achieved with Luma Health is reaching patients who may not be reachable on...

Mar 2025
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Director

Relationship, Operations

When we implement a new product with Luma Health, it takes a little longer than I would like to get...

Mar 2025
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Director

Relationship, Operations

Luma Health could improve product stability. We have had some issues there. We have had multiple...

Feb 2025
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Director

Product

In terms of the likelihood of recommendation, from my current understanding of Luma Health’s current...

Feb 2025
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Director

Culture

We designed Luma Health to work the way that it is working. I don't know that it is the vendor's...

Feb 2025
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Director

Culture, Loyalty, Value

We have a contract with Luma Health that is through in the near future, and we are evaluating our...

Feb 2025
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Director

Product

Luma Health has a lot of flexibility in their platform, but that leads to a lot of errors because of...

Jan 2025
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Director

Operations

The training with Luma Health is better than the training with other vendors in the space. Luma...

Jan 2025
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Director

Relationship

Luma Health has pretty good customer support compared to the other vendors that we have worked with...

Jan 2025
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Director

Relationship

We have to escalate things really high with Luma Health to get them to follow through on promises....

Jan 2025
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Director

Culture, Value

With Luma Health, I think we are actually getting a better pricing deal than we were before. They...

Jan 2025
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Director

Product, Value

With Luma Health's system, we have been able to automate a lot of stuff that we couldn't do before....

Jan 2025
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Director

Loyalty, Operations, Product, Value

Our previous solution had a better UI and UX for staff users. However, Luma Health's system has...

Jan 2025
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Director

Product

The integrations of Luma Health's system are way better than most. If I had known everything I do...

Jan 2025
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Director

Loyalty

At first, we were very happy with Luma Health, but we could have looked a little better. As time has...

Jan 2025
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Director

Loyalty

If we had played things like I wanted to, Luma Health probably wouldn’t be part of our long-term...

Jan 2025
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Director

Relationship

Luma Health has a great road map of things that they are trying to do. But when the vendor can't do...

Jan 2025
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Director

Value

I would recommend Luma Health with some caveats. The solution, with its increased flexibility, comes...

Jan 2025
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Director

Culture, Relationship

I'm trying to be fair in comparing Luma Health to other vendors that I work with, and I don't want...

Jan 2025
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Analyst/Coordinator

Loyalty, Relationship

We are going to keep using Luma Health until we transition to another vendor shortly. Luma Health...

Jan 2025
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Analyst/Coordinator

Relationship, Operations

Our lead person with Luma Health has been fantastic. They are the one we have worked with mostly to...

Jan 2025
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Analyst/Coordinator

Relationship, Operations

To increase my satisfaction with the support, the vendor could, in some instances, reply more...

Jan 2025
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Director

Relationship, Product, Value

The product has a very easy-to-use user interface from a patient's perspective. The primary piece I...

Jan 2025
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Director

Operations

To better support us in the go-live process, the vendor’s training materials need a little bit of...

Jan 2025
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Director

Product, Value

If patients are doing intake forms and we are using them ahead of a visit, we want the process of...

Jan 2025
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Director

Product

The biggest thing that the staff members have difficulties with is just that Luma Health is a...

Jan 2025
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Director

Relationship

The support people are very responsive. The turnaround times are incredibly quick. We are not just a...

Jan 2025
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CEO/President

Product

Luma Health needs a little more work on its front end. The solution is still a little clunky, and it...

Nov 2024
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CEO/President

Relationship

One of Luma Health's strengths is that they are very equipped to pivot on a lot of things. The...

Nov 2024
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CEO/President

Loyalty, Relationship

Luma Health has a lot of meetings with us. They are proactive, and they talk about their road map on...

Nov 2024
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CEO/President

Operations, Product

With Luma Health, we have very few problems with integration or with the product going down. The...

Nov 2024
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CEO/President

Operations

Luma Health offers quite a few things for training, but their use depends on what an organization is...

Nov 2024
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VP/Other Executive

Operations

Our implementation was incredibly seamless. Luma Health has a relationship with our EHR vendor. That...

Sep 2024
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VP/Other Executive

Operations

Luma Health's training is wonderful. We have regular meetings with the vendor where we can touch...

Sep 2024
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VP/Other Executive

Relationship

Luma Health's support has been phenomenal. It is multifaceted. We have an online ticketing system...

Sep 2024
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VP/Other Executive

Loyalty, Value

We have achieved a lot with Luma Health. The main component of the system that we are looking for is...

Sep 2024
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VP/Other Executive

Value

I would recommend Luma Health to virtually anyone without hesitation. That is mainly because Luma...

Sep 2024
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VP/Other Executive

Loyalty

With Luma Health, we did a full RFP. We looked at numerous companies that were in this space. We...

Sep 2024
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VP/Other Executive

Relationship

Luma Health has a lot of updates. There are features in it that we have to pay extra for. A lot of...

Sep 2024
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VP/Other Executive

Loyalty, Product

With Luma Health, I would like to have a bit of a better interface with our medical record, meaning...

Sep 2024
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VP/Other Executive

Product

The key thing with Luma Health is that it has a bidirectional interface, so basically, as I receive...

Sep 2024
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Analyst/Coordinator

Product

Luma Health is still new and cutting edge. For some patients, it is a different track than what they...

Aug 2024
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Analyst/Coordinator

Operations

In the beginning, we had the understanding that the LumaPay aspect was already set up with our EHR,...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

I think we will be very happy once the LumaPay aspect goes through effectively. One of our main...

Aug 2024
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Analyst/Coordinator

Relationship

With Luma Health, our product success manager is notified as soon as we enter a ticket, and we get a...

Aug 2024
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Analyst/Coordinator

Relationship, Value

I would characterize the relationship with Luma Health as more of a partnership. We are in a...

Aug 2024
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Physician

Product

Luma Health is working on AI, like with transcriptions. I don't know whether that is coming, but...

Aug 2024
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Physician

Value

The biggest change initially from using Luma Health was the reduction in patient cancellations, but...

Aug 2024
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Physician

Product, Value

Since we started using Luma Health a long time ago, there has been a dramatic reduction in no-shows...

Aug 2024
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VP/Other Executive

Operations, Value

I would absolutely buy the product again. However, if I could go back, I would do things...

Aug 2024
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VP/Other Executive

Culture

The vendor has worked with us on prices because they understand the situation we are in. We can't...

Aug 2024
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VP/Other Executive

Relationship

The vendor's executives are easily approachable and readily available. We are going to get ahold of...

Aug 2024
||
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VP/Other Executive

Loyalty, Relationship, Value

The vendor's service is still great. Luma Health is on top of things, and they are very willing to...

Aug 2024
||
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Director

Culture

If I went back a few years ago, I would definitely buy the product again. But more recently, the...

Aug 2024
||
(0)
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Director

Product

Luma Health is willing to have a very high-quality product, although there are just some instances...

Aug 2024
||
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Director

Culture, Relationship

We actually do occasionally work with some of the vendor's executives directly. Lately, that has...

Aug 2024
||
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Director

Product

The outcome we still need to see from the product is clinical intake form utilization.

Aug 2024
||
(0)
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Director

Value

Luma Health is very good at delivering on their product promises and providing value. In terms of...

Aug 2024
||
(0)
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Director

Product, Value

With the product, the outcomes that we have seen have been a reduction in no-shows and an increase...

Aug 2024
||
(0)
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Director

Loyalty, Relationship

The quality of the vendor's support has ebbed and flowed over the years, so it will be good for a...

Aug 2024
||
(0)
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Director

Relationship, Product

As far as ease of use for patients goes, the vendor accommodates almost every customer need that we...

Aug 2024
||
(0)
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Director

Relationship, Product

The vendor is willing to make any connection work. They have a willingness to integrate with any...

Aug 2024
||
(0)
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Manager

Relationship, Value

We have seen decreased no-show appointments as a result of engaging with Luma Health. We love the vendor....

Aug 2024
||
(0)
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Manager

Value

I would like functionality from Luma Health to save our place in line.

Aug 2024
||
(0)
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COO

Relationship

Our EHR vendor should become like Luma Health. They also need to be able to work with partners like...

Aug 2024
||
(0)
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COO

Product

Luma Health could really improve their check-in process. They can do all of our registrations, but...

Aug 2024
||
(0)
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Director

Product

Accessibility and scheduling with a care team are some business problems that aren’t being solved....

Aug 2024
||
(0)
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Director

Value

We are an Epic shop, so the first thing that we have seen using Luma Health is an increase in Fast...

Aug 2024
||
(0)
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Director

Product, Value

An anecdotal outcome we have seen from Luma Health is improved front-desk and clinician or employee...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ability to schedule or reschedule with a different clinician is lacking, and in the same regard,...

Aug 2024
||
(0)
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 or  to see details.

Director

Product

Some business problems that are not currently solved for are in the realm of patient payments....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Luma Health has a small enough team that we can sit with their executives and give them feedback....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am extremely satisfied with Luma Health and their product. One differentiating factor with them is...

Aug 2024
||
(0)
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Director

Loyalty, Product

We use Luma Health for a number of different items. Our most prominent use case is around...

Aug 2024
||
(0)
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Director

Relationship

Luma Health is very easy to work with. They have gone out of their way to customize solutions for...

Aug 2024
||
(0)
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Director

Product

Beyond appointment reminders, Luma Health also has a chat hub where we can chat directly with...

Aug 2024
||
(0)
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CFO

Loyalty, Relationship, Product

Luma Health has been very helpful in dealing with our patients. We have a large organization, and...

Aug 2024
||
(0)
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 or  to see details.

CFO

Relationship

We have a good relationship with Luma Health, and we meet with them regularly. We receive a lot of...

Aug 2024
||
(0)
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CFO

Relationship, Operations

Users have to know the product at a high enough level to have realistic expectations going into it....

Aug 2024
||
(0)
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CFO

Product

We are still working through some of the quirks with the system's end-user reports at an...

Aug 2024
||
(0)
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 or  to see details.

CFO

Operations, Product

We have received very good feedback about the system's ease of use from our patients. The system is...

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

We use Luma Health mainly for the reminder messages that we send to patients. We send reminder...

Jul 2024
||
(0)
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Manager

Relationship

Overall, my experience with Luma Health has been great. Their technical support team really is...

Jul 2024
||
(0)
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Manager

Loyalty, Product

We have Epic with MyChart and a lot of Epic capabilities, so there is a lot of functionality that we...

Jul 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Product

Something that isn’t currently being solved is a way to process patients’ scripts and orders faster....

Jul 2024
||
(0)
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 or  to see details.

Manager

Product

Luma Health should figure out ways to connect patients with the correct providers through...

Jul 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Product

We use digital call deflection for scheduling certain procedures, so a patient calls our call center...

Jul 2024
||
(0)
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 or  to see details.

Manager

Culture, Value

Luma Health has a lot of great products, and a lot of their products are very beneficial, but the...

Jul 2024
||
(0)
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Manager

Product, Value

With ease of use for our elderly patients, we have found a decent number of patients erroneously...

Jul 2024
||
(0)
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Manager

Value

Our decrease in no-show rates has been our most successful outcome. That is initially why we reached...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations, Product

Luma Health is fairly easy to use. I wish there were some better ways of ID verification, but I'm...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty

We are having active conversations about whether to keep Luma Health. I would probably answer no at...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

We have really struggled with Luma Health because they have promised certain dates for certain new...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

Luma Health definitely supports integration and wants to work on integration. We are kind of in the...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The biggest thing we want from Luma Health is more flexible, deeper integration with our EHR vendor....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Luma Health’s support team is very good. My biggest fear is if we make a change at some point.

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I have had some conversations with Luma Health about specifically the test and production...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would like to see injury triage from Luma Health. I basically want an app-based or mobile-based...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The biggest outcome we saw from using Luma Health was online scheduling; when we started, we had...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The biggest business problem that we are still seeing is that we are still struggling with the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Luma Health is good. We continue to engage with them and utilize more of their products. They...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We love Luma Health’s assignment of subject matter experts at the individual project level to work...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Prior authorizations and the financial piece are two areas we are still having trouble with Luma...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Last year, our biggest return on investment from Luma Health was with our no-show rate reduction....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product itself lends a tremendous amount of control at the organizational level. We don't...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Luma Health is great. I highly recommend them. I would be happy to be a reference at any time for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When I am thinking about being proactive, that is based on how often the vendor communicates, how...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

Luma Health has been great. It integrates solidly with the EHR and PM systems. Luma Health is easy...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Luma Health is not part of our long-term plans. It is integrated with our EHR today. Based on the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are times when there are glitches in the system, and we have to talk to our representative to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Luma Health may not be compatible with everyone's systems, but for the most part, I would recommend...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a lot of people who are older, and Luma Health primarily texts our patients, so sometimes...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Once our end users have the training, they are good with Luma Health's system, but the solution is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We are very happy with Luma Health's system because we can put our referrals in there, and that is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Luma Health’s tech person is awesome. We do have an account manager, but we can get a real IT person...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

When we implemented Luma Health's system, there was one point person, and they were very good. They...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We are just really glad that we have Luma Health's solution back because it works so well compared...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Luma Health is good about updates. They stay current, and they are much better than other vendors....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

I would probably not buy the Luma Health solution again. In the beginning, I was disappointed that...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

With Luma Health, our office staff members struggled mightily with understanding workflows, how to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

With Luma Health, it seemed like everything was a module and everything else was an upcharge. Every...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Luma Health’s software is on top of things. The only thing we would like to see would be a little...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We have Luma Health because their no-show options and their feedback are so critical to us. The...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Luma Health’s support is good, but there is always room for improvement. For example, we still have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Luma Health’s layout of the screens and its format are really user friendly. The system works super...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Luma Health is always coming out with new ideas and things that could help, but we don't use their...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Operations

Luma Health is a very intuitive platform. Even though it is a separate dashboard that people have to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship, Operations

During implementations, Luma Health assigns organizations a customer service manager and an...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Operations

We had a bit of a rocky moment with Luma Health during one implementation, even though our...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

Luma Health's people communicate with us. They always let us know where they are with things, and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

When we need support, Luma Health will call us within minutes on the same day.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Value

Since we started to use Luma Health's system, we have seen an increase in our net promoter scores...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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