Luma Health Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Operations
Luma Health is engaged. They train for the implementation. They have what they call Luma U, and that...
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Product, Value
With Luma Health, we started off with patient reminders. We were still calling patients to let them...
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Loyalty, Value
With Luma Health, we are implementing the AI agent for phone calls so that we can hopefully not...
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Loyalty, Relationship
Luma Health has developed things, and I asked for those developments. Those things weren't even on...
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Loyalty, Relationship
Luma Health is developing so fast, and now they are moving to AI agents, so we are able to do so...
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Relationship, Product
If we didn’t have Luma Health, it would impact our operations. We use it as our patient engagement...
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Loyalty, Relationship
It remains to be seen how the recent acquisition of Tonic by Luma Health will play out. When we ask...
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Relationship, Operations
There is some level of complexity to the Luma Health system, but we meet with the vendor when we...
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Relationship
Luma Health’s team is excellent. They have great customer service and support and are very open to...
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Relationship
Luma Health has probably been one of the best vendors I've worked with, but it's been difficult for...
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Loyalty, Relationship, Product
Luma Health does a pretty good job of accommodating the solution's functionality, but they have...
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Culture, Relationship
I work with a lot of different vendors, and Luma Health is very flexible in how they partner with...
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Operations
Using Luma Health, we saw immediate returns and are still getting decent returns with reminders and...
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Relationship
Luma Health’s support is very good. Sometimes it takes a long time to get an engineer involved, even...
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Operations
Luma Health had a vision in the beginning that they would work with each individual department to do...
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Relationship
Luma Health is very innovative, and at least with us, they are very collaborative. I'm working on a...
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Relationship, Product
With Luma Health, they're constantly developing, and their development cycles are very rapid. They...
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Operations
I'd like some sort of recurring training from Luma Health. We got training several years ago, but...
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Relationship
When we send things over to Luma Health, they do a good job of getting back to us with updates. They...
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Loyalty, Product
There are just a couple of things that we wish worked differently in Luma Health. There is a tool...
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Operations, Product
With Luma Health, there are a few areas where we need a little more definition via training. We meet...
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Loyalty
We had an integration that was largely dependent on undocumented APIs, and we had trouble with that...
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Relationship
I’ve always been happy with the partnership with Luma Health. On the technology side, when I’ve...
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Loyalty
There is a general belief from our leaders that bigger companies will be able to do more in the long...
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Loyalty
We’re moving away from Luma Health to a combination of other systems. One of those systems is a...
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Operations
Our implementation of Luma Health's system took a little extra time. We went through all of the...
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Culture, Value
Luma Health is fair and transparent. They disclose costs up front, and we pay annually. The vendor...
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Product, Value
I would like Luma Health to improve our payment integration. When a patient makes a payment in Luma...
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Product
Our last vendor's forms didn't really work for us. With Luma Health, we have a lot more flexibility....
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Product
The self-scheduling we are doing works well in Luma Health's system. There are also telehealth...
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Relationship, Operations
Luma Health's customer service is miles ahead. We have only really had issues on the financial side,...
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Value
Luma Health's product is strong when it comes to registration, and it has been very helpful for us....
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Product
Overall, Luma Health is innovative and great to work with. They are quick to respond to most...
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Relationship, Product
There could be a little more to the system's reports. We would like Luma Health to provide a bit...
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Loyalty
Luma Health's solution is not part of our long-term plans. The market has just caught up with them....
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Relationship
Keeping development timelines is just not Luma Health’s strength. When it comes to solving problems,...
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Relationship, Operations
What we have implemented with Luma Health has been effective. They have tried very hard to work with...
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Loyalty
One of the reasons we selected Luma Health at the very beginning was because we liked their...
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Relationship
Luma Health’s executive team has beaten the streets. We have a rapport with some of the higher-ups,...
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Operations
Luma Health could have supported us during the implementation more with some project planning. We...
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Relationship
Luma Health is good at support. Their integration has gotten a little better. Luma Health added a...
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Product, Value
Luma Health is trying to add in a lot more functionality, but we just don't necessarily utilize all...
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Product, Value
I spend a lot of money. For online scheduling, Luma Health is missing a close-the-loop option. If a...
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Product
With Luma Health, there is still a lag with online appointment scheduling. There can be hiccups with...
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Culture, Operations
I would recommend Luma Health. I would walk people through the products we have and what works with...
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Product
One thing that Luma Health may overpromise is that the tools they have can write back correctly into...
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Loyalty
In terms of Luma Health delivering new technology, I haven't been impressed. Luma Health is...
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Relationship, Operations
Luma Health has had some staff turnover. That has been frustrating. I thought we had worked through...
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Operations, Product
The system isn't as easy to use as we had hoped. Luma Health has had plenty of time to make some changes....
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Relationship
Something I really like about Luma Health is how willing they are to support our integration goals....
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Operations
Luma Health is good about offering training. If we need something, they will create videos for...
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Relationship
Luma Health has been very proactive over the years in bringing new features to the product that we...
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Relationship
Luma Health's tool has been a useful solution for handling patient communication, but we are...
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Product
Overall, the system's ease of use is great. We have heard users say that Luma Health's system makes...
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Loyalty, Operations
With the Luma Health product, users have to be really thoughtful and intentional in their...
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Relationship
Luma Health is a very good partner, and they are willing to work with us to develop any new features...
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Operations
Our training for Luma Health came with our implementation, but Luma Health also offered training on...
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Product, Value
The first outcome we received from the system was definitely patient satisfaction. We send a lot of...
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Product
One detriment that comes up pretty consistently in Luma Health's system is that even though we have...
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Product, Value
Luma Health's system has a pretty seamless integration into our EHR. The user interface allows us to...
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Relationship
We have a direct relationship with Luma Health's executive team, and we meet with that team fairly...
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Operations
Luma Health has a different menu of services that they offer. The initial implementation of Luma...
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Loyalty, Value
We have been live with Luma Health for years. The system is web based and the most updated version....
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Relationship, Operations
The vendor works tirelessly until we go live. There can sometimes be a lot of start and stop...
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Relationship, Product
As I use it today, the solution offers everything we need to achieve our current goals and outcomes....
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Operations
The vendor supports us in all the go-lives and updates. As far as training and best workflow cases...
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Relationship
We have a dedicated customer support person we meet with regularly on whatever cadence we like. We...
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Relationship
We get a customer support manager who stays with us and meets with us on a regular cadence. I would...
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Loyalty, Value
Our forecasted satisfaction will be high. We continue to implement different products that the...
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Relationship
For the few years that we have been using the system, I can probably count on one hand how many...
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Relationship
The vendor's executive involvement deserves a high score. They definitely deliver on their outcomes....
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Relationship
The quality of online phone and web support deserves a high score. The support team is always super...
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Product
The biggest thing we want is more bidirectional feedback from Luma Health into our EHR, whether that...
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Relationship, Product
I would say as far as stability, reliability, and responsiveness go, the vendor deserves a high...
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Relationship
Luma Health is a great company to work with. They are very responsive.
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Culture, Relationship, Operations
Our client service manager and product builder are fantastic, responsive, and actionable; however,...
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Loyalty, Relationship, Product
Our affiliate has a relationship with another vendor for appointment reminders, and that vendor's...
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Loyalty, Relationship
Overall, I have been very happy with Luma Health's platform. It is very easy to use with the...
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Product
I wish the system's back-end message-template functionality, where we set up the verbiage and insert...
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Product, Value
We have achieved a couple of different outcomes using Luma Health's solution. It is very helpful for...
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Operations
I can connect with Luma Health’s leaders. They are very responsive, and their training is very...
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Relationship
We have had some challenges in the past with timeliness as it relates to Luma Health’s service...
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Product
Integrating Luma Health's system into our Epic environment is seamless for us, and it is easy for us...
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Loyalty, Product
There are probably some opportunities in Luma Health's system to further streamline the product from...
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Operations, Product
Some things are good and others aren't with the implementation. It just depends on the product line...
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Relationship
Luma Health’s support is phenomenal, but our engagement with the people at Luma Health is hit or...
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Product, Value
Luma Health recently did their UI, and it is pretty good. There are certain things their system...
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Loyalty, Relationship
I don't sense as strong a vision from Luma Health as we felt there was a few years ago. Back then,...
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Loyalty, Value
The reduction in no-show rates and the ability to have a reliable way to reach patients other than...
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Culture, Loyalty
I'm excited about what AI can do in this space; I just don't have a high degree of confidence in the...
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Product
Luma Health could have a better audit trail coming from the texting platform so that we can run down...
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Culture, Loyalty
We are really vetting alternatives to Luma Health right now because they have really failed to work...
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Loyalty
Luma Health is not part of our long-term plans. Their product is fine, but our EMR vendor came out...
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Operations
Luma Health’s training could have been more thorough. Not a lot of end users touch the Luma Health...
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Loyalty
If somebody was not heavily invested in their EMR vendor, then Luma Health's system would be fine. I...
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Operations
Luma Health worked very closely with us on the implementation. Anytime we propose an idea to Luma...
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Loyalty
We are adding the LumaPay module to Luma Health's system. We have to pay something extra for that,...
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Product, Value
We are not able to integrate Luma Health's system, so we have to do some extra work, but the system...
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Loyalty
Luma Health relieves our pain points for sure. Our patients love it. Luma Health's system is really...
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Commentary Summary
Comment Type Breakout