Luma Health Commentary

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We've had some changes with our direct Luma Health support representative. I'm not sure whether Luma...

During the transition of our lead Luma Health account representative, the training has been there,...

Since Luma Health has become more aligned with our EHR vendor, there seems to be less flexibility in...

The downside of Luma Health is that it is a little expensive. It has been worth it to us, but it is...

Luma Health's high-level highlights are that we've seen very good results with the patient...

Everything in the solution is agentic. Luma Health needs to get the agentic integration in, map to...

Luma Health is kind of a mundane piece of technology. We are sending appointment reminders. I don't...

As Epic has more parity with Luma Health's features, it's getting harder to justify the costs. We...

We have great support and a great partnership with Luma Health. Their support is very easy and...

We implemented Luma Health’s faxing solution and turned it off a week later because it didn’t add...

Luma Health has a lot of different platforms, so we implemented them in different phases. We started...

The only thing Luma Health could maybe improve would be turnover, but I don't see how anybody could...

I would definitely recommend Luma Health. Luma Health is doing well. Things are improving. I feel...

Luma Health is of great value. It is serving our patients to have an opportunity to express their...

Luma Health is engaged. They train for the implementation. They have what they call Luma U, and that...

With Luma Health, we started off with patient reminders. We were still calling patients to let them...

With Luma Health, we are implementing the AI agent for phone calls so that we can hopefully not...

Luma Health has developed things, and I asked for those developments. Those things weren't even on...

Luma Health is developing so fast, and now they are moving to AI agents, so we are able to do so...

If we didn’t have Luma Health, it would impact our operations. We use it as our patient engagement...

It remains to be seen how the recent acquisition of Tonic by Luma Health will play out. When we ask...

There is some level of complexity to the Luma Health system, but we meet with the vendor when we...

Luma Health’s team is excellent. They have great customer service and support and are very open to...

Luma Health has probably been one of the best vendors I've worked with, but it's been difficult for...

Luma Health does a pretty good job of accommodating the solution's functionality, but they have...

I work with a lot of different vendors, and Luma Health is very flexible in how they partner with...

Using Luma Health, we saw immediate returns and are still getting decent returns with reminders and...

Luma Health’s support is very good. Sometimes it takes a long time to get an engineer involved, even...

Luma Health had a vision in the beginning that they would work with each individual department to do...

Luma Health is very innovative, and at least with us, they are very collaborative. I'm working on a...

With Luma Health, they're constantly developing, and their development cycles are very rapid. They...

I'd like some sort of recurring training from Luma Health. We got training several years ago, but...

When we send things over to Luma Health, they do a good job of getting back to us with updates. They...

There are just a couple of things that we wish worked differently in Luma Health. There is a tool...

With Luma Health, there are a few areas where we need a little more definition via training. We meet...

We had an integration that was largely dependent on undocumented APIs, and we had trouble with that...

I’ve always been happy with the partnership with Luma Health. On the technology side, when I’ve...

There is a general belief from our leaders that bigger companies will be able to do more in the long...

We’re moving away from Luma Health to a combination of other systems. One of those systems is a...

Our implementation of Luma Health's system took a little extra time. We went through all of the...

Luma Health is fair and transparent. They disclose costs up front, and we pay annually. The vendor...

I would like Luma Health to improve our payment integration. When a patient makes a payment in Luma...

Our last vendor's forms didn't really work for us. With Luma Health, we have a lot more flexibility....

The self-scheduling we are doing works well in Luma Health's system. There are also telehealth...

Luma Health's customer service is miles ahead. We have only really had issues on the financial side,...

Luma Health's product is strong when it comes to registration, and it has been very helpful for us....

Overall, Luma Health is innovative and great to work with. They are quick to respond to most...

There could be a little more to the system's reports. We would like Luma Health to provide a bit...

Luma Health's solution is not part of our long-term plans. The market has just caught up with them....

Keeping development timelines is just not Luma Health’s strength. When it comes to solving problems,...

What we have implemented with Luma Health has been effective. They have tried very hard to work with...

One of the reasons we selected Luma Health at the very beginning was because we liked their...

Luma Health’s executive team has beaten the streets. We have a rapport with some of the higher-ups,...

Luma Health could have supported us during the implementation more with some project planning. We...

Luma Health is good at support. Their integration has gotten a little better. Luma Health added a...

Luma Health is trying to add in a lot more functionality, but we just don't necessarily utilize all...

I spend a lot of money. For online scheduling, Luma Health is missing a close-the-loop option. If a...

With Luma Health, there is still a lag with online appointment scheduling. There can be hiccups with...

I would recommend Luma Health. I would walk people through the products we have and what works with...

One thing that Luma Health may overpromise is that the tools they have can write back correctly into...

In terms of Luma Health delivering new technology, I haven't been impressed. Luma Health is...

Luma Health has had some staff turnover. That has been frustrating. I thought we had worked through...

The system isn't as easy to use as we had hoped. Luma Health has had plenty of time to make some changes....

Something I really like about Luma Health is how willing they are to support our integration goals....

Luma Health is good about offering training. If we need something, they will create videos for...

Luma Health has been very proactive over the years in bringing new features to the product that we...