Luma Health Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Operations

Our implementation was incredibly seamless. Luma Health has a relationship with our EHR vendor. That...

Sep 2024
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VP/Other Executive

Operations

Luma Health's training is wonderful. We have regular meetings with the vendor where we can touch...

Sep 2024
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VP/Other Executive

Relationship

Luma Health's support has been phenomenal. It is multifaceted. We have an online ticketing system...

Sep 2024
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VP/Other Executive

Loyalty, Value

We have achieved a lot with Luma Health. The main component of the system that we are looking for is...

Sep 2024
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VP/Other Executive

Value

I would recommend Luma Health to virtually anyone without hesitation. That is mainly because Luma...

Sep 2024
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VP/Other Executive

Loyalty

With Luma Health, we did a full RFP. We looked at numerous companies that were in this space. We...

Sep 2024
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VP/Other Executive

Relationship

Luma Health has a lot of updates. There are features in it that we have to pay extra for. A lot of...

Sep 2024
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VP/Other Executive

Loyalty, Product

With Luma Health, I would like to have a bit of a better interface with our medical record, meaning...

Sep 2024
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VP/Other Executive

Product

The key thing with Luma Health is that it has a bidirectional interface, so basically, as I receive...

Sep 2024
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Analyst/Coordinator

Product

Luma Health is still new and cutting edge. For some patients, it is a different track than what they...

Aug 2024
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Analyst/Coordinator

Operations

In the beginning, we had the understanding that the LumaPay aspect was already set up with our EHR,...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

I think we will be very happy once the LumaPay aspect goes through effectively. One of our main...

Aug 2024
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Analyst/Coordinator

Relationship

With Luma Health, our product success manager is notified as soon as we enter a ticket, and we get a...

Aug 2024
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Analyst/Coordinator

Relationship, Value

I would characterize the relationship with Luma Health as more of a partnership. We are in a...

Aug 2024
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Physician

Product

Luma Health is working on AI, like with transcriptions. I don't know whether that is coming, but...

Aug 2024
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Physician

Value

The biggest change initially from using Luma Health was the reduction in patient cancellations, but...

Aug 2024
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Physician

Product, Value

Since we started using Luma Health a long time ago, there has been a dramatic reduction in no-shows...

Aug 2024
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VP/Other Executive

Operations, Value

I would absolutely buy the product again. However, if I could go back, I would do things...

Aug 2024
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VP/Other Executive

Culture

The vendor has worked with us on prices because they understand the situation we are in. We can't...

Aug 2024
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VP/Other Executive

Relationship

The vendor's executives are easily approachable and readily available. We are going to get ahold of...

Aug 2024
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VP/Other Executive

Loyalty, Relationship, Value

The vendor's service is still great. Luma Health is on top of things, and they are very willing to...

Aug 2024
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Director

Culture

If I went back a few years ago, I would definitely buy the product again. But more recently, the...

Aug 2024
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Director

Product

Luma Health is willing to have a very high-quality product, although there are just some instances...

Aug 2024
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Director

Culture, Relationship

We actually do occasionally work with some of the vendor's executives directly. Lately, that has...

Aug 2024
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Director

Product

The outcome we still need to see from the product is clinical intake form utilization.

Aug 2024
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Director

Value

Luma Health is very good at delivering on their product promises and providing value. In terms of...

Aug 2024
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Director

Product, Value

With the product, the outcomes that we have seen have been a reduction in no-shows and an increase...

Aug 2024
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Director

Loyalty, Relationship

The quality of the vendor's support has ebbed and flowed over the years, so it will be good for a...

Aug 2024
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Director

Relationship, Product

As far as ease of use for patients goes, the vendor accommodates almost every customer need that we...

Aug 2024
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Director

Relationship, Product

The vendor is willing to make any connection work. They have a willingness to integrate with any...

Aug 2024
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Manager

Relationship, Value

We have seen decreased no-show appointments as a result of engaging with Luma Health. We love the vendor....

Aug 2024
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Manager

Value

I would like functionality from Luma Health to save our place in line.

Aug 2024
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COO

Relationship

Our EHR vendor should become like Luma Health. They also need to be able to work with partners like...

Aug 2024
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COO

Product

Luma Health could really improve their check-in process. They can do all of our registrations, but...

Aug 2024
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Director

Product

Accessibility and scheduling with a care team are some business problems that aren’t being solved....

Aug 2024
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Director

Value

We are an Epic shop, so the first thing that we have seen using Luma Health is an increase in Fast...

Aug 2024
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Director

Product, Value

An anecdotal outcome we have seen from Luma Health is improved front-desk and clinician or employee...

Aug 2024
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Director

Product

The ability to schedule or reschedule with a different clinician is lacking, and in the same regard,...

Aug 2024
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Director

Product

Some business problems that are not currently solved for are in the realm of patient payments....

Aug 2024
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Director

Loyalty, Relationship

Luma Health has a small enough team that we can sit with their executives and give them feedback....

Aug 2024
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Director

Relationship

I am extremely satisfied with Luma Health and their product. One differentiating factor with them is...

Aug 2024
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Director

Loyalty, Product

We use Luma Health for a number of different items. Our most prominent use case is around...

Aug 2024
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Director

Relationship

Luma Health is very easy to work with. They have gone out of their way to customize solutions for...

Aug 2024
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Director

Product

Beyond appointment reminders, Luma Health also has a chat hub where we can chat directly with...

Aug 2024
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CFO

Loyalty, Relationship, Product

Luma Health has been very helpful in dealing with our patients. We have a large organization, and...

Aug 2024
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CFO

Relationship

We have a good relationship with Luma Health, and we meet with them regularly. We receive a lot of...

Aug 2024
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CFO

Relationship, Operations

Users have to know the product at a high enough level to have realistic expectations going into it....

Aug 2024
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CFO

Product

We are still working through some of the quirks with the system's end-user reports at an...

Aug 2024
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CFO

Operations, Product

We have received very good feedback about the system's ease of use from our patients. The system is...

Aug 2024
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Manager

Product

We use Luma Health mainly for the reminder messages that we send to patients. We send reminder...

Jul 2024
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Manager

Relationship

Overall, my experience with Luma Health has been great. Their technical support team really is...

Jul 2024
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Manager

Loyalty, Product

We have Epic with MyChart and a lot of Epic capabilities, so there is a lot of functionality that we...

Jul 2024
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(0)
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Manager

Loyalty, Product

Something that isn’t currently being solved is a way to process patients’ scripts and orders faster....

Jul 2024
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Manager

Product

Luma Health should figure out ways to connect patients with the correct providers through...

Jul 2024
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Manager

Loyalty, Product

We use digital call deflection for scheduling certain procedures, so a patient calls our call center...

Jul 2024
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Manager

Culture, Value

Luma Health has a lot of great products, and a lot of their products are very beneficial, but the...

Jul 2024
||
(0)
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Manager

Product, Value

With ease of use for our elderly patients, we have found a decent number of patients erroneously...

Jul 2024
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Manager

Value

Our decrease in no-show rates has been our most successful outcome. That is initially why we reached...

Jul 2024
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Analyst/Coordinator

Operations, Product

Luma Health is fairly easy to use. I wish there were some better ways of ID verification, but I'm...

Jul 2024
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Analyst/Coordinator

Loyalty

We are having active conversations about whether to keep Luma Health. I would probably answer no at...

Jul 2024
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Analyst/Coordinator

Operations

We have really struggled with Luma Health because they have promised certain dates for certain new...

Jul 2024
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Analyst/Coordinator

Relationship, Product

Luma Health definitely supports integration and wants to work on integration. We are kind of in the...

Jul 2024
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Analyst/Coordinator

Product

The biggest thing we want from Luma Health is more flexible, deeper integration with our EHR vendor....

Jul 2024
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Analyst/Coordinator

Relationship

Luma Health’s support team is very good. My biggest fear is if we make a change at some point.

Jul 2024
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Analyst/Coordinator

Relationship

I have had some conversations with Luma Health about specifically the test and production...

Jul 2024
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Analyst/Coordinator

Product

I would like to see injury triage from Luma Health. I basically want an app-based or mobile-based...

Jul 2024
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Analyst/Coordinator

Value

The biggest outcome we saw from using Luma Health was online scheduling; when we started, we had...

Jul 2024
||
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Analyst/Coordinator

Loyalty, Product

The biggest business problem that we are still seeing is that we are still struggling with the...

Jul 2024
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Director

Relationship

Luma Health is good. We continue to engage with them and utilize more of their products. They...

Jul 2024
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Director

Relationship

We love Luma Health’s assignment of subject matter experts at the individual project level to work...

Jul 2024
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(0)
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Director

Product

Prior authorizations and the financial piece are two areas we are still having trouble with Luma...

Jul 2024
||
(0)
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Director

Value

Last year, our biggest return on investment from Luma Health was with our no-show rate reduction....

Jul 2024
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(0)
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Director

Product, Value

The product itself lends a tremendous amount of control at the organizational level. We don't...

Jul 2024
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(0)
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Director

Relationship

Luma Health is great. I highly recommend them. I would be happy to be a reference at any time for...

Jul 2024
||
(0)
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Director

Relationship

When I am thinking about being proactive, that is based on how often the vendor communicates, how...

Jul 2024
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(0)
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Director

Culture, Product

Luma Health has been great. It integrates solidly with the EHR and PM systems. Luma Health is easy...

Jul 2024
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Director

Loyalty

Luma Health is not part of our long-term plans. It is integrated with our EHR today. Based on the...

Jul 2024
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Director

Relationship, Product

There are times when there are glitches in the system, and we have to talk to our representative to...

Jul 2024
||
(0)
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Director

Product

Luma Health may not be compatible with everyone's systems, but for the most part, I would recommend...

Jul 2024
||
(0)
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Director

Relationship

We have a lot of people who are older, and Luma Health primarily texts our patients, so sometimes...

Jul 2024
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VP/Other Executive

Operations

Once our end users have the training, they are good with Luma Health's system, but the solution is...

Jul 2024
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VP/Other Executive

Product, Value

We are very happy with Luma Health's system because we can put our referrals in there, and that is...

Jul 2024
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VP/Other Executive

Relationship

Luma Health’s tech person is awesome. We do have an account manager, but we can get a real IT person...

Jul 2024
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VP/Other Executive

Relationship, Operations

When we implemented Luma Health's system, there was one point person, and they were very good. They...

Jul 2024
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VP/Other Executive

Loyalty, Product

We are just really glad that we have Luma Health's solution back because it works so well compared...

Jul 2024
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VP/Other Executive

Relationship, Product

Luma Health is good about updates. They stay current, and they are much better than other vendors....

Jul 2024
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CIO

Culture, Relationship

I would probably not buy the Luma Health solution again. In the beginning, I was disappointed that...

Jun 2024
||
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CIO

Relationship, Operations

With Luma Health, our office staff members struggled mightily with understanding workflows, how to...

Jun 2024
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CIO

Culture, Value

With Luma Health, it seemed like everything was a module and everything else was an upcharge. Every...

Jun 2024
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Manager

Relationship

Luma Health’s software is on top of things. The only thing we would like to see would be a little...

Jun 2024
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Manager

Product, Value

We have Luma Health because their no-show options and their feedback are so critical to us. The...

Jun 2024
||
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Manager

Operations

Luma Health’s support is good, but there is always room for improvement. For example, we still have...

Jun 2024
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Manager

Product

Luma Health’s layout of the screens and its format are really user friendly. The system works super...

Jun 2024
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Manager

Loyalty

Luma Health is always coming out with new ideas and things that could help, but we don't use their...

Jun 2024
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Operations

Luma Health is a very intuitive platform. Even though it is a separate dashboard that people have to...

May 2024
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Relationship, Operations

During implementations, Luma Health assigns organizations a customer service manager and an...

May 2024
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Operations

We had a bit of a rocky moment with Luma Health during one implementation, even though our...

May 2024
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Relationship

Luma Health's people communicate with us. They always let us know where they are with things, and...

May 2024
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(0)
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Relationship

When we need support, Luma Health will call us within minutes on the same day.

May 2024
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Value

Since we started to use Luma Health's system, we have seen an increase in our net promoter scores...

May 2024
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(0)
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Manager

Product, Value

Things with Luma Health are mostly done via text, so things are quite simple on the patient end. The...

Feb 2024
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(0)
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Manager

Relationship

In the past few years, we have had many different managers assigned to us. Internally, Luma Health...

Feb 2024
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(0)
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Analyst/Coordinator

Product

Luma Health is pretty darn easy for the patients to use. The only hard part is that there is always...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty

Luma Health’s ease of use for the office staff is getting there. Things are a little hard because...

Feb 2024
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(0)
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Analyst/Coordinator

Culture, Operations

In our experience, Luma Health is overpromising and underdelivering. We were promised something and...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

We don't really do a lot of training for Luma Health. Our model is that the vendor trains us, and...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship, Product, Value

Luma Health tries really hard, but they are not quite there yet with integration. They really need...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship

Luma Health’s support is unbelievable. It is rare that I submit a ticket and don't get a response...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship

Luma Health's executive involvement has been on the lower end. We had a strategic planning meeting,...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Relationship

We have had some challenging projects recently that have not been the best, and our satisfaction...

Feb 2024
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(0)
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Analyst/Coordinator

Culture, Relationship

The vendor has very good people who work hard to understand our problems. However, they can...

Feb 2024
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(0)
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Director

Relationship

Luma Health is really responsive and supportive. We just don't get that from all the vendors. Luma...

Feb 2024
||
(0)
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Director

Product

It has been hard for all of the information to flow back and forth between the Luma Health platform...

Feb 2024
||
(0)
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Director

Relationship

We want Luma Health to work with us to streamline or use technology to make processes easier for patients....

Feb 2024
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(0)
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VP/Other Executive

Operations, Product

We rolled Luma Health out quite some time ago, and the patient engagement percentage rate is very...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

I have no issues with getting somebody from Luma Health to listen to me, whether that is to discuss...

Jan 2024
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(0)
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VP/Other Executive

Product

For Luma Health, the challenge they have now is our EHR vendor is rolling out their own online...

Jan 2024
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VP/Other Executive

Loyalty, Product

I would buy Luma Health again if the vendor fixed their reporting. But I would not buy Luma Health...

Jan 2024
||
(0)
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Manager

Operations

When it comes to training, there is a difference between tech folks and operations users, and I...

Jan 2024
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(0)
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Manager

Product

There are some things that would be nice to have that Luma Health doesn't have, but by and large, it...

Jan 2024
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(0)
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Manager

Relationship

Luma Health is always developing new features. That is really nice. They take our feedback and...

Dec 2023
||
(0)
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Manager

Relationship

I work with Luma Health often, and their tech support is phenomenal. I love that. The vendor's...

Dec 2023
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(0)
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Manager

Relationship

One thing that we have been really disappointed about with the vendor lately has been their...

Dec 2023
||
(0)
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Manager

Operations

Luma Health is pretty good at implementations, but they initially promote products that might not...

Dec 2023
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(0)
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Manager

Product

The system is really easy to use. That is one of the best things about it. It has a smart wait list...

Dec 2023
||
(0)
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Director

Product

We use several of Luma Health's offerings. With online scheduling, we are able to offload workloads...

Dec 2023
||
(0)
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Director

Relationship

We have a dedicated project account manager from Luma Health who is very knowledgeable about the...

Dec 2023
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Director

Relationship, Product

Patient engagement is what the vendor does and what they focus on. Luma Health is constantly...

Dec 2023
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Director

Relationship

We would like to see Luma Health improve their reputation management because one of the things we...

Dec 2023
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VP/Other Executive

Relationship

Luma Health has provided all the technology that we have asked for. And the relationship gets better...

Dec 2023
||
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VP/Other Executive

Culture

Some areas for improvement for Luma Health are maybe the contracting process, the clarity of the...

Dec 2023
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Manager

Relationship

We have had a very positive experience working with Luma Health. The vendor is very supportive. They...

Dec 2023
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Manager

Operations

I am extremely happy with Luma Health because they are very responsive on their support end when it...

Dec 2023
||
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Manager

Product, Value

The biggest benefit of using Luma Health is that it keeps our schedules full. That makes the system...

Dec 2023
||
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Director

Product

Luma Health could improve by having a bit of a bigger reach. I know that Luma Health's product is...

Dec 2023
||
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Director

Loyalty, Product

Luma Health is working on a new platform. We just don't know that it is 100% live yet. It is like a...

Dec 2023
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Director

Relationship

As far as functionality goes, the biggest strengths of the product are the appointment reminder...

Dec 2023
||
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Director

Loyalty

We went with Luma Health because their system had a strong integration with our EMR. Their...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

Luma Health’s biggest opportunity is to continue to mature as a tech company. They feel a little...

Nov 2023
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Director

Relationship

Luma Health is an outstanding company. I have been very impressed with their approach, staff,...

Nov 2023
||
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Director

Operations

Even now that we are live with the system and have been for a while, if we want individual training...

Nov 2023
||
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Director

Relationship, Operations

Luma Health worked with us on a certain integration, and they did a great job with that. The...

Nov 2023
||
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Analyst/Coordinator

Operations, Value

Things are going fairly well with Luma Health, and we have had a lot of success with the...

Oct 2023
||
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Analyst/Coordinator

Relationship

Other solutions that are coming out in the space will probably not be able to do everything that we...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

One thing that we want to see in Luma Health is a sidebar in our EHR that shows the communication...

Oct 2023
||
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Director

Loyalty

The newer things that Luma Health has released align with our priorities. I am not sure that some of...

Oct 2023
||
(0)
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Director

Relationship

The vendor executes things when we bring them our priorities, and we can have discussions with the...

Oct 2023
||
(0)
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Director

Relationship

I have reached out to the vendor's top executives, and they have come on-site before.

Oct 2023
||
(0)
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Director

Operations

We have had some variable implementation experiences with Luma Health. Some of our experiences have...

Oct 2023
||
(0)
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Director

Operations

Luma Health supports us in real time. We can ping them on their website. That almost makes it so...

Oct 2023
||
(0)
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Director

Loyalty

Luma Health's system is a little better than other tools. We chose it because its messages are...

Oct 2023
||
(0)
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Director

Loyalty, Operations, Product, Value

As we have introduced Luma Health's system to more of our staff members, they have been able to use...

Oct 2023
||
(0)
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Director

Culture, Relationship

I don't think we have been misled by Luma Health, but sometimes, the way they do things isn't the...

Oct 2023
||
(0)
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Director

Relationship, Product

Luma Health is one of the better companies that we have worked with in terms of integration methods.

Oct 2023
||
(0)
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Director

Relationship

We have had other vendors try to push certain functionalities on us, even though those...

Oct 2023
||
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