Luma Health
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Relationship

We have found Luma Health to be very technically competent. With the right people assigned, the...

Mar 2023
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Director

Interfacing and Integration

The integration between the Luma Health product and another product is further along than the...

Mar 2023
||
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Director

Relationship

Luma Health’s project management and timelines are my biggest frustrations. The vendor has fallen...

Mar 2023
||
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Director

Implementation and Training

There are some things that the Luma Health implementation teams haven’t provided, but I am not sure...

Mar 2023
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Director

Other Observations & Comments

Some of the delays in the Luma Health implementation were on our side, and we talked with the...

Mar 2023
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Director

Relationship

The system is not really impressive, but it has been sufficient for what we have asked of the...

Mar 2023
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Director

Other Observations & Comments

As of now, Luma Health is the most likely long-term partner, but that depends on what other vendors...

Mar 2023
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Director

Functionality and Upgrades

The quality of Luma Health’s product has been pretty good, and it has been pretty effective.

Mar 2023
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Director

Other Observations & Comments

There are certain things in Luma Health that we have needed to do in terms of configuration that...

Mar 2023
||
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Director

Service and Support

Whenever I need somebody from Luma Health and reach out via text or phone call, I get a very quick...

Mar 2023
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Director

Relationship

Luma Health is motivated by success in how we are using things in use cases.

Mar 2023
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Director

Lessons Learned

Something that other potential Luma Health customers would be interested in knowing is that Luma...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Overall, the Luma Health platform does really well on a few core items. There are some things that...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

We have an integration point sharing data from our EMR to the Luma Health platform. Luma Health's...

Jan 2023
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

Prior to using the Luma Health platform, we were using some of the features within our EMR, and they...

Jan 2023
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Analyst/Coordinator

Relationship

The vendor stays in tune with their customers, and they try to make the platform what we need for...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

There is one area in our contract that we haven't utilized because we haven't found a way to make it...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The product is so user friendly, intuitive, and simple. For my team in particular, the piece of the...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The component that needs more development is the forms and online scheduling in particular. Those...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The product’s wait list is really helpful because it reads cancellations no matter whether they are...

Jan 2023
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Analyst/Coordinator

Implementation and Training

We had a bit of a rocky start with the product because we went through multiple different...

Jan 2023
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Analyst/Coordinator

Technology

The vendor has new technology, but it is not currently meeting our needs. I can see it meeting...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

The quality of the support depends on the support tech we get. Some of the techs are super helpful,...

Jan 2023
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Analyst/Coordinator

Lessons Learned

One of the biggest things that I have learned working with Luma Health is to just ask questions....

Jan 2023
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Physician

Service and Support

Our end users have told us they all love Luma Health. We have been impressed by Luma Health’s fast...

Jan 2023
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Physician

Functionality and Upgrades

One benefit is our ability to access the system without a username and password. That is huge.

Jan 2023
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Physician

Service and Support

Every person at Luma Health has been professional, helpful, friendly, sincere, and wonderful. I...

Jan 2023
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Physician

Interfacing and Integration

The vendor's team members are great, but Luma Health would benefit from understanding each EHR they...

Jan 2023
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Director

Functionality and Upgrades

From the statistics that Luma Health feeds us, we can see that the ease of use for the patient is...

Jan 2023
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Director

Service and Support

We need very little support with Luma Health, but when we do need support, we get very high-quality...

Jan 2023
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Director

Sales and Contracting

I do not feel nickel-and-dimed. Luma Health lives up to whatever they contract, and they don’t add...

Jan 2023
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Director

Other Observations & Comments

I would definitely recommend Luma Health. With Luma Health, everything is straightforward and above...

Jan 2023
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Manager

Relationship

In terms of patient engagement, everything is there in the Luma Health solution, and the vendor...

Jan 2023
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Manager

Other Observations & Comments

When we call the support team, there is always something different, and the support people don't...

Jan 2023
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Manager

Relationship

Luma Health usually knows about a problem before we do, and they tell us right away.

Jan 2023
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Director

Relationship

We had to get Luma Health's upper level involved because things weren't happening. When the upper...

Jan 2023
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Director

Future Outlook

Our experience with Luma Health may get better if we are in a different system down the road.

Jan 2023
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Manager

Functionality and Upgrades

The Luma Health platform is very user friendly. We do get a good response when we use the platform...

Jan 2023
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Manager

Technology

There are a lot of things that we have to manually upload to the Luma Health platform, and I would...

Jan 2023
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Manager

Implementation and Training

Luma Health’s training is good. But not everybody wants to search for help on every little topic....

Jan 2023
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Manager

Other Observations & Comments

One of the things I would like to see with the support team in terms of responsiveness would be a...

Jan 2023
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Director

Functionality and Upgrades

The vendor could provide more training and make training more easily accessible. Luma Health hasn’t...

Jan 2023
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Director

Other Observations & Comments

Luma Health is relatively easy to use, but patients typically get only a text message. Sometimes...

Jan 2023
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Director

Service and Support

Luma Health’s technical support team is good. Luma Health is one of the better vendors we have. They...

Jan 2023
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Director

Functionality and Upgrades

We have a problem when we have to send out a mass text to all our patients. The tool’s interface...

Jan 2023
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COO

Future Outlook

I think that we will have the same satisfaction in a year that we do today. We have standing...

Jan 2023
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Director

Functionality and Upgrades

We would like to see better ease of online scheduling for patients in the form of less friction. It...

Jan 2023
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Director

Interfacing and Integration

Luma Health doesn’t integrate with some of our other solutions. We have to do a lot of manual...

Jan 2023
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COO

Functionality and Upgrades

Luma Health is fairly simple for our patients. We have two options for interacting with them. One is...

Jan 2023
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COO

Functionality and Upgrades

There are a lot of different features in the product, and Luma Health is constantly developing...

Jan 2023
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COO

Implementation and Training

With Luma Health, the majority of the implementation work is done before the go-live, and that work...

Jan 2023
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COO

Implementation and Training

For training, I prefer somebody to be on-site if we are launching something. The vendor’s training...

Jan 2023
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COO

Win/Loss - Why they were selected (by current clients)

The reason that we decided to go with Luma Health to begin with was the product's functionality. The...

Jan 2023
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COO

Relationship

Luma Health's strongest point is that they don't want us to fit into their mold. They want to fit...

Jan 2023
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COO

Functionality and Upgrades

I would like to see a bit more transparency with staffing productivity. If a staff member loads...

Jan 2023
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COO

Technology

The vendor tends to surprise me with new things they develop on their own, and I get excited. I...

Jan 2023
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COO

Functionality and Upgrades

One of our major goals was to give patients access whether we were open or not. The product promotes...

Jan 2023
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CIO

Technology

We have had a good experience with Luma Health. They have been flexible with us regarding...

Jan 2023
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CIO

Functionality and Upgrades

If there are any places where we are looking to evolve, we want more two-way communication...

Jan 2023
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CIO

Functionality and Upgrades

The Luma Health product is autonomous to providers; it is part of what happens in all our...

Jan 2023
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VP/Other Executive

Relationship

We have invested a lot of time and energy in our partnership with Luma Health, and they understand...

Jan 2023
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VP/Other Executive

Relationship

Luma Health has a vision. Some of the things that I have brought to them they were already...

Jan 2023
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VP/Other Executive

Relationship

I have an executive sponsor and easy access to the vendor’s C-level people. They are good about...

Jan 2023
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VP/Other Executive

Relationship

Luma Health has a status page that is monitoring all their things in real time. That is very...

Jan 2023
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VP/Other Executive

Relationship

Luma Health delivered some of the things that we asked for that weren't even part of the road map....

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Luma Health has demonstrated that they have a clear product road map and a strategy that is all...

Jan 2023
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VP/Other Executive

Technology

Luma Health can do some really impressive and complicated things that are unmatched by the peer...

Jan 2023
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VP/Other Executive

Service and Support

Luma Health is growing really fast, and we are feeling some growing pains. For instance, sometimes...

Jan 2023
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Director

Functionality and Upgrades

There was a feature that we discovered we would not be able to have after we had signed the...

Dec 2022
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Director

Win/Loss - Why they were selected (by current clients)

Luma Health was recommended by one of our former directors. That person had done some research....

Dec 2022
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Manager

Functionality and Upgrades

The patients find it very easy to use Luma Health’s system to book vaccination appointments.

Dec 2022
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Manager

Implementation and Training

Luma Health was awesome for the implementation because the implementation was supposed to take a lot...

Dec 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We looked into multiple vendors, and none of them except Luma Health could do what we wanted them to...

Dec 2022
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Physician

Implementation and Training

Luma Health needs to work on their implementation process; it needs to be a real process. For our...

Dec 2022
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CMO

Implementation and Training

The biggest challenge we faced during the implementation with Luma Health was integrating the system...

Dec 2022
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CMO

Functionality and Upgrades

We had a bit of initial work that had to be done with the landing page and visibility for patients....

Dec 2022
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Manager

Interfacing and Integration

We are looking at doing some integration between Luma Health and our EMR vendor. I know that Luma...

Dec 2022
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CMO

Technology

Taking patient forms and registration to the next step with Luma Health would involve integrating...

Dec 2022
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CMO

Service and Support

Luma Health has been very easy to work with. Their support team has been responsive to any of the...

Dec 2022
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CMO

Functionality and Upgrades

The functionality of the system is very good; the issue is the integration piece and how we can...

Dec 2022
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CMO

Relationship

Luma Health was very easy to work with from a vendor standpoint. We received comments from some of...

Dec 2022
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CMO

Service and Support

We have had a few kinks where reminders have not been delivered or the rescheduling of patients...

Dec 2022
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CMO

Functionality and Upgrades

We still frequently receive provider complaints about slowness in Luma Health.

Dec 2022
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Director

Relationship

We have had a lot of problems with our wait-list feature. We are not using that. We don't have all...

Dec 2022
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Director

Service and Support

We have open tickets related to using the vendor's products, and Luma Health sends emails saying...

Dec 2022
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Physician

Functionality and Upgrades

With Luma Health, the problem that I have is when I go in to see a patient, the patient sometimes...

Dec 2022
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Director

Other Observations & Comments

The biggest issue that we have seen is the turnover at Luma Health. We have changed hands a few...

Dec 2022
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Director

Technology

We have used the system's blast-messaging feature quite a bit for all kinds of patient initiatives,...

Dec 2022
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CIO

Future Outlook

Luma Health is growing very fast, and their support and development are not catching up to the needs...

Dec 2022
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CIO

Service and Support

Luma Health started well, but now they have expanded too quickly, and their key support staff is...

Dec 2022
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CIO

Other Observations & Comments

Luma Health’s leadership met with us, but that meeting wasn't initiated by the vendor. We requested...

Dec 2022
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VP/Other Executive

Relationship

We are pretty happy with Luma Health. I feel like I could send an email or pick up the phone and get...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

I use Luma Health to communicate with patients from the beginning. For example, when we receive a...

Dec 2022
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Analyst/Coordinator

Service and Support

The vendor's communication following a ticket takes too long. Once we turn in a ticket, we get a...

Dec 2022
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Analyst/Coordinator

Service and Support

Luma Health has a great support team. They are eager to get us solutions to our issues; they are...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

There just seems to be less training, and maybe that is because there hasn't really been a need for...

Dec 2022
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Analyst/Coordinator

Lessons Learned

Luma Health is growing and getting better and better as time goes on. If I were speaking to an...

Dec 2022
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Manager

Service and Support

Luma Health recently had a security issue, but they notified us. The vendor has been great to work...

Dec 2022
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VP/Other Executive

Future Outlook

Luma Health is not part of our long-term plans. Our expectation is that our EMR vendor will step up...

Dec 2022
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VP/Other Executive

Sales and Contracting

Luma Health oversold us a bit. They implied they could do more for us than they could. Now we are...

Dec 2022
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Director

Functionality and Upgrades

We had some issues with things that we had hoped would work within Luma Health, such as the referral...

Dec 2022
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(0)
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Director

Future Outlook

We decided to move away from Luma Health due to certain aspects of the product not working as...

Dec 2022
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(0)
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VP/Other Executive

Implementation and Training

The vendor has a good product but not good training materials. We have developed our own training...

Dec 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

The product's reporting aspect is really subpar but has potential.

Dec 2022
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(0)
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VP/Other Executive

Other Observations & Comments

Overall, we are fairly satisfied with Luma Health, but we are less satisfied with the analytics due...

Dec 2022
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Director

Service and Support

The vendor’s support is the reason we switched to Luma Health. Our account representative will...

Dec 2022
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Director

Sales and Contracting

If we add a new platform and only want part of the platform, Luma Health will work with us not to...

Dec 2022
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(0)
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Director

Functionality and Upgrades

When we are using the secure chat hub in Luma Health, patients struggle with knowing how to respond.

Dec 2022
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Director

Implementation and Training

We had some little hiccups during the implementation process. I was doing a lot of testing on my...

Dec 2022
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(0)
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Director

Interfacing and Integration

I don't feel like Luma Health is integrated well enough with our EHR for our documentation to flow...

Dec 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Luma Health could be more user friendly. When we took on this product, we began to use it, but we...

Dec 2022
||
(0)
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Analyst/Coordinator

Service and Support

The vendor alerts us and is constantly sending us periodic emails asking us whether there is...

Dec 2022
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CFO

Relationship

Luma Health has had some recent turnover that has affected us in a negative way. Things have not...

Dec 2022
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CFO

Functionality and Upgrades

Luma Health’s product is relatively intuitive. It does a superior job of implementing and executing...

Dec 2022
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(0)
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CFO

Interfacing and Integration

Luma Health integrates well with our EMR, and that is great because we have frequently had...

Dec 2022
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CFO

Functionality and Upgrades

There is a bit of clunkiness around secure text messaging with patients with Luma Health, and there...

Dec 2022
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Manager

Functionality and Upgrades

We have had some barriers with the option to do mobile check-ins that flow into our EMR. The vendor...

Dec 2022
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Manager

Implementation and Training

The implementation with Luma Health was very smooth, and they worked side by side with us. We were...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

Our organization is very needy in a way. We want what we want, and Luma Health definitely gives...

Dec 2022
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Analyst/Coordinator

Future Outlook

Our director found out that our EMR vendor has an SMS solution or application, and down the road, we...

Dec 2022
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(0)
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Manager

Implementation and Training

We have not utilized any additional functionalities, so we have not needed a lot of additional...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

We have struggled with our mobile check-in lane and our discrete field mapping for our forms. We...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

Luma Health’s upgrades could be more impactful. They are doing great things on their road map, but...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

We have rolled out several different departments within our organization to use Luma Health as the...

Dec 2022
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Manager

Service and Support

Luma Health has very timely support depending on how critical the issue is, and they also do a great...

Dec 2022
||
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CFO

Service and Support

Luma Health has continued to innovate and add features that outpace what we have in our EMR. There...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The system's broadcast messaging feature is great. Our staff members are raving about it. We don't...

Dec 2022
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VP/Other Executive

Interfacing and Integration

When it comes to integrations, Luma Health is totally on board with what we are trying to do. I...

Dec 2022
||
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VP/Other Executive

Relationship

If I need to contact an executive from Luma Health about anything, they are always super helpful,...

Dec 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

We have had some issues with some of our implementations. I don't know whether those are necessarily...

Dec 2022
||
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Director

Functionality and Upgrades

We are always looking for opportunities to utilize Luma Health. I have had a few of our...

Dec 2022
||
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Director

Relationship

Luma Health's tool is a big tool and is part of our goals for interoperability. The vendor is...

Dec 2022
||
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Director

Functionality and Upgrades

There has been a bit of inconsistency in some of the product's functionalities, and Luma Health...

Dec 2022
||
(0)
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Director

Implementation and Training

Luma Health does a very good job of giving us a lot of control, tools, and customization. The...

Dec 2022
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Director

Implementation and Training

We were left with a lot of the responsibility for training. We could have gotten more support from...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

There have been a couple of little glitches in the software of late. Up until this point, that...

Dec 2022
||
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Director

Functionality and Upgrades

Some of the things that we are using from Luma Health are incredibly easy while other things are a...

Dec 2022
||
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Director

Service and Support

When I use the vendor’s help desk ticketing system, I don’t get the feedback that I need. If I send...

Dec 2022
||
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Director

Relationship

Luma Health has been the best vendor that we have worked with by far that integrates their product...

Dec 2022
||
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Director

Relationship

I believe that we will continue to find value and continued options for using Luma Health's product....

Dec 2022
||
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Director

Functionality and Upgrades

The system is easy to use, easy to implement, acts as a plug-and-play product, and is customizable...

Dec 2022
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Director

Other Observations & Comments

We can go to Luma Health if we have issues, and they figure out ways to make things work almost 100%...

Dec 2022
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Director

Other Observations & Comments

Luma Health has a built-in alert system. Emails and text messages come across to let us know when we...

Dec 2022
||
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Director

Service and Support

Luma Health is willing to escalate issues to any level, and not because we call 50 times. They...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Since we started with Luma Health’s online scheduling piece, we have been able to replace or move...

Dec 2022
||
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Director

Implementation and Training

Our IT team said that the integration with Luma Health was one of the smoothest integrations they...

Dec 2022
||
(0)
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Director

Implementation and Training

The Luma Health product is so easy to use, and that is one of the things we really like about it....

Dec 2022
||
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Director

Interfacing and Integration

In Luma Health, we wish that we had the ability to write back more into our EHR. Our staff is almost...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

The Luma Health software is laid out cleanly with a lot of white space. It is almost like the...

Dec 2022
||
(0)
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Director

Interfacing and Integration

One of the things that Luma Health could work on is the product's integration with certain EHRs. We...

Dec 2022
||
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CIO

Service and Support

Luma Health’s support has been very good lately. I have access to executives, and I don't have a lot...

Nov 2022
||
(0)
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Director

Service and Support

Luma Health is responsive to our tickets when we put them in, but we spend a lot of time trying to...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

There are too many ways to do too many things within Luma Health. That format is not beneficial in...

Nov 2022
||
(0)
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Director

Service and Support

The documents that Luma Health uses for support aren't consistently labeled. Unless we happen across...

Nov 2022
||
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Director

Relationship

Luma Health has had a lot of growth really quickly, and their follow-up and the ability to stay in...

Nov 2022
||
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Director

Relationship

Luma Health would benefit from having a little more connection to some of the real-life things that...

Nov 2022
||
(0)
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CIO

Interfacing and Integration

Luma Health could do more detailed integration with each EMR vendor. A big thing for us is working...

Nov 2022
||
(0)
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Director

Interfacing and Integration

Luma Health’s integration is not fully there with our system and we have to keep two different...

Nov 2022
||
(0)
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Director

Lessons Learned

I wish Luma Health would allow us to add to the product, but they still offer enough features for...

Nov 2022
||
(0)
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Director

Relationship

Luma Health’s salespeople are really good and very timely. Their implementation people seem to have...

Nov 2022
||
(0)
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CIO

ROI / Cost

Just because of the way we were able to have patients cancel their appointments, we had significant...

Nov 2022
||
(0)
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CIO

Implementation and Training

Working with Luma Health and installing the product was a low lift for us. It was one of the easiest...

Nov 2022
||
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CIO

Functionality and Upgrades

Luma Health has done a great job of delivering new technology. Luma Health is very cognizant of the...

Nov 2022
||
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Analyst/Coordinator

Future Outlook

Luma Health is not doing everything that we want it to do. Our long-term plan is to get an EMR that...

Nov 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

Luma Health is not doing everything, and there are issues, but I would buy it again. It is better...

Nov 2022
||
(0)
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Analyst/Coordinator

Service and Support

Luma Health is starting to charge us for every little thing. Luma Health’s communication is not the...

Nov 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

The people that are empowered to solve our problems are very receptive and want to help, but we...

Nov 2022
||
(0)
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Analyst/Coordinator

Lessons Learned

I would tell a friend that if they do not have a complicated system and are just wanting the basics,...

Nov 2022
||
(0)
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Manager

Relationship

Luma Health didn't hit their development timelines. The developments were a shared responsibility,...

Nov 2022
||
(0)
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Manager

Future Outlook

We had a big hand in scoping Luma Health the way that we did, so the product does a lot more than we...

Nov 2022
||
(0)
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Manager

Relationship

Luma Health has a ticketing system. Luma Health is funny because they have been incredibly...

Nov 2022
||
(0)
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Manager

Other Observations & Comments

We don't have long-term plans with the product. I could see us keeping or replacing the product. In...

Nov 2022
||
(0)
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Manager

Other Observations & Comments

For my role specifically, Luma Health has a self-service business model. They want their end users,...

Oct 2022
||
(0)
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Manager

Service and Support

The support from Luma Health is very good. The vendor's team is very responsible. We have a whole...

Oct 2022
||
(0)
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 or  to see details.

Manager

ROI / Cost

We are continually evaluating Luma Health's impact on our organization, especially with a lot of the...

Oct 2022
||
(0)
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Manager

Relationship

Overall, the quality of the product, the team, and the organization is amazing. The vendor is really...

Oct 2022
||
(0)
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Manager

ROI / Cost

Luma Health is certainly a step up from what we previously used. Luma Health works exceptionally...

Oct 2022
||
(0)
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Manager

Relationship

We have a particularly strong relationship with Luma Health. The vendor has definitely gone the...

Oct 2022
||
(0)
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Manager

Implementation and Training

Across the board, it is difficult to set up an implementation plan that is 100% perfect. Every...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Luma Health meets all our needs that I can think of. I am really pleased with what the system does.

Oct 2022
||
(0)
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Manager

Service and Support

My only complaint with Luma Health is that there is no phone number for the support team. We can’t...

Oct 2022
||
(0)
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Manager

ROI / Cost

I would tell a friend that Luma Health is a no-brainer. We fill in appointment slots that we...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

The vendor's support has been pretty good. When we run into an issue, the vendor is pretty quick at...

Oct 2022
||
(0)
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 or  to see details.

Manager

ROI / Cost

We have really dramatically increased patient engagement through some of the product's intake forms...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

With the product, we have had some syncing issues in terms of patient information and appointments...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

We use Luma Health's system for reminder calls, for referrals, and for closing the loop on orders...

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

Luma Health's functionality is similar to our EMR's functionality. I think Luma Health is easier to...

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

I think there is room for improvement in how Luma Health communicates with patients. It is not easy...

Sep 2022
||
(0)
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Manager

Implementation and Training

I know we can make forms within Luma Health's system, but I just don't think that the vendor has...

Sep 2022
||
(0)
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Manager

ROI / Cost

On the clinical side of things, the system has decreased our no-shows. Luma Health sends more...

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

I like that Luma Health is constantly adding new products and trying out new features. We have a...

Sep 2022
||
(0)
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Manager

Interfacing and Integration

I wish that there were more connectivity between Luma Health and our EMR. If those systems would...

Sep 2022
||
(0)
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Analyst/Coordinator

Relationship

We have received very little executive involvement during our time with Luma Health. We really only...

Sep 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution is 90% of the way to where it needs to be for a lot of things. There are a couple of...

Sep 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Every practice is unique, and Luma Health is good at creating custom approaches.

Sep 2022
||
(0)
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Analyst/Coordinator

Technology

A lot of the things that we are doing in the system are brand new and cutting edge. Luma Health is...

Sep 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We have a few people who basically run our project with Luma Health. We had them do training with...

Sep 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

We had a lot of trouble trying to integrate the system with our EMR. I don't know whether we can put...

Sep 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We can send links to different forms to our patients, including forms for practice policies, intake,...

Sep 2022
||
(0)
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Analyst/Coordinator

Service and Support

It is very easy to submit tickets to Luma Health. Whenever we submit a ticket, we always hear back...

Sep 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is always online, and it stays current with the vendor's latest releases.

Sep 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

Luma Health has knowledge-based tutorials online, and they are always pushing out information about...

Sep 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Overall, our experience with the system has been great.

Sep 2022
||
(0)
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Manager

Interfacing and Integration

One of our only issues is that Luma Health’s system needs better integration with our EMR. We are...

Sep 2022
||
(0)
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Manager

Service and Support

We work with Luma Health through a ticket process, but at least once, I have asked for a meeting...

Sep 2022
||
(0)
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Manager

Service and Support

It is great that Luma Health is always monitoring, working on, and diminishing bugs. They are also...

Sep 2022
||
(0)
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Manager

Relationship

Luma Health could update certain things in the system. They are doing a good job already, and I am...

Sep 2022
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Luma Health's system mainly because of its language accessibility. Many of our patients...

Sep 2022
||
(0)
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Manager

Interfacing and Integration

Luma Health tries to make their system a catchall for a lot of EHRs, but the integration with our...

Sep 2022
||
(0)
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Manager

ROI / Cost

The vendor is pretty transparent, and they do not try to nickel-and-dime us.

Sep 2022
||
(0)
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 or  to see details.

Manager

Interfacing and Integration

Luma Health is lacking integration. We don’t use some things because our systems are not completely...

Sep 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We are really happy with Luma Health. Their main thing is patient reminders, alerts, and...

Sep 2022
||
(0)
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Analyst/Coordinator

Future Outlook

We do have plans to discontinue the Luma Health product. I would go with something that was more...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are not using Luma Health to its full capacity because we use the system only for reaching out to...

Jul 2022
||
(0)
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Analyst/Coordinator

ROI / Cost

Luma Health’s system works better for one facility than for multiple sites. The system can’t...

Jul 2022
||
(0)
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Analyst/Coordinator

Service and Support

The support people who we deal with can't fix most of our issues and must always go to somebody else...

Jul 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

There is a lot I like about the Luma Health solution, but one of my biggest issues is that we have...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The part that does okay is the Luma Health solution is based on what contact information is given to...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are certain little bugs for patients that we have not really been able to work out. We find...

Jul 2022
||
(0)
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Analyst/Coordinator

Service and Support

Luma Health has done better from a service perspective. I am getting better and quicker responses on...

Jul 2022
||
(0)
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Analyst/Coordinator

ROI / Cost

Luma Health has been very good about laying out costs prior to making any decisions, and they stick...

Jul 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

Luma Health does provide good resources for training.

Jul 2022
||
(0)
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Analyst/Coordinator

Lessons Learned

If I were to recommend Luma Health to someone, it would be because of some very specific parameters....

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

With confirmation texts, Luma Health tells us that they have a pretty high usage percentage. They...

Jul 2022
||
(0)
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Analyst/Coordinator

Relationship

Luma Health has slipped with their timelines and has had issues with getting tickets resolved. We...

Jul 2022
||
(0)
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Analyst/Coordinator

Relationship

Luma Health keeps some promises. The time line slips, but the vendor eventually finishes what we ask...

Jul 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

Luma Health does a good job working with other vendors to get things working for us. The vendor...

Jul 2022
||
(0)
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Analyst/Coordinator

Relationship

We have frequent standing meetings with Luma Health, and the project manager is pretty open most of...

Jul 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Luma Health's ease of use is pretty good. We don't have to deal with any machines or hardware. The...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Luma Health hasn't really delivered anything new in the time that we have had the system, but I...

Jul 2022
||
(0)
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Analyst/Coordinator

Service and Support

Luma Health has a knowledge base where we can type in simple search keys and bring up videos and...

Jul 2022
||
(0)
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Analyst/Coordinator

Relationship

The system works well for our needs, and it has a lot of capabilities. We worked with Luma Health’s...

Jul 2022
||
(0)
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Analyst/Coordinator

ROI / Cost

We didn't necessarily have a long-term purpose for the solution, but we would definitely consider...

Jul 2022
||
(0)
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