Luma Health
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Product

The product has a pretty robust set of features. We only use the system's appointment confirmation...

Sep 2023
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Director

Culture

Luma Health has been a blessing for us. The vendor prides themselves on innovation and really...

Sep 2023
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Manager

Value

The vendor doesn't charge us for professional services every time we talk to them or get information...

Aug 2023
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Manager

Product

I don't know how much of the general patient population is tech savvy, but our patients seem to...

Aug 2023
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Manager

Value

We do not get the ROI that the vendor heavily promoted. We were told the system would improve show...

Aug 2023
||
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Manager

Product

The product’s interoperability is one of its biggest factors, although Luma Health doesn’t market...

Aug 2023
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Manager

Loyalty

We didn't do an exhaustive search of Luma Health’s competitors; at the time we bought the system, it...

Aug 2023
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Manager

Relationship

Sometimes the vendor doesn't meet their timelines, but currently, there are no unmet commitments.

Aug 2023
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Manager

Operations, Product

The platform and its UI have been very stable. We don't get notified when upgrades happen; they go...

Aug 2023
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Manager

Operations

The implementation of the product was painful. I split the blame between the vendor and us, but it...

Aug 2023
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Manager

Product

With Luma Health, the login information required to look at private text messages has been a little...

Aug 2023
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Manager

Product

The consistency with Luma Health is good, and it is very reliable for actually texting patients.

Aug 2023
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Manager

Operations, Product

It seems that Luma Health has a difficult time managing how to serve different EMRs because some...

Aug 2023
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Manager

Value

We use Luma Health's products every day. That is how we send out visit reminders to patients. We do...

Aug 2023
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Manager

Product

Luma Health is pretty easy for the patient and very simple for office staff. Luma Health works. It...

Aug 2023
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Manager

Loyalty

Luma Health's product is probably not part of our long-term plans. We use Luma Health's product for...

Aug 2023
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Manager

Culture

We got a pretty good deal with Luma Health. And depending on where we were, what we were doing, and...

Aug 2023
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Manager

Relationship, Operations

Luma Health provided solid support for the go-live. It went fairly smoothly. If there were mistakes,...

Aug 2023
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Manager

Loyalty, Operations, Value

We saw an improvement when we started with Luma Health. When we implemented Luma Health's product,...

Aug 2023
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CIO

Culture

Luma Health's system drastically reduced the number of calls coming into our call center, and that...

Jul 2023
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CIO

Relationship

Luma Health was proactive. They were up front about sunsetting their telehealth module; they let us...

Jul 2023
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CIO

Loyalty, Value

We love the system. It absolutely helped us lower our calls in our call center. The issue with Luma...

Jul 2023
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CIO

Value

Luma Health avoided charging for everything. That is what we liked about them. Now, the vendor of...

Jul 2023
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CIO

Operations

The implementation with Luma Health had no issues or hiccups. It was done within a matter of a few days....

Jul 2023
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CIO

Product

The ease of use for Luma Health is satisfactory. We have gotten feedback from many patients saying...

Jul 2023
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COO

Operations

Luma Health communicates back with us, and they try to support us. When we had training from Luma...

Jul 2023
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COO

Loyalty

We haven't done any recent upgrades with Luma Health because we have been trying to resolve other...

Jul 2023
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COO

Relationship

I have not had Luma Health reach out about any potential problems. We have had issues, and they have...

Jul 2023
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COO

Product

Self-scheduling is Luma Health’s Achilles' heel. That piece doesn't meet our needs well and could be...

Jul 2023
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COO

Product

We use Luma Health for a variety of uses like reminders, wait lists, self-scheduling, and...

Jul 2023
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Manager

Operations

Luma Health could improve their training by adding a bit more customization and then maybe updating...

Jun 2023
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Manager

Product

It would be really awesome if there were a way to catalog patient photos in Luma Health’s platform....

Jun 2023
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Manager

Relationship

The vendor responds pretty quickly but only if we message them first. We do not have a single person...

Jun 2023
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Manager

Product

We use Luma Health's platform to send text messages, and it works, but it definitely does not work...

Jun 2023
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Manager

Product, Value

Our patients are not responding to the Luma Health review. We have received a bunch of negative...

Jun 2023
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Manager

Culture, Value

We would purchase Luma Health again if the vendor let us only purchase the review part and gave us a...

Jun 2023
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VP/Other Executive

Operations, Product

The end users are well versed in the product; I have a well-educated team. Learning how to utilize...

Jun 2023
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VP/Other Executive

Product

We have been able to turn on a lot of features and functionality even though we have had some...

Jun 2023
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VP/Other Executive

Loyalty

We chose Luma Health because they were willing to partner with us. They didn't shove anything down...

Jun 2023
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VP/Other Executive

Relationship

Anyone on my team can reach out to Luma Health anytime and get an answer in less than 12 hours.

Jun 2023
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VP/Other Executive

Loyalty

Luma Health will be given a run for their money when other well-paid vendors start to make products...

Jun 2023
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VP/Other Executive

Culture, Relationship

Luma Health keeps all of their promises. We need to do a better job of being specific about what...

Apr 2023
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VP/Other Executive

Loyalty, Relationship

Luma Health knows that we stand behind our EMR first. We know our EMR is continuing to improve in...

Apr 2023
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VP/Other Executive

Product

We are using Luma Health as our SMS gateway. Foundationally, that is the widest scope for Luma...

Apr 2023
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VP/Other Executive

Product, Value

From the patient experience standpoint, Luma Health allows us to take workflows and automate them,...

Apr 2023
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VP/Other Executive

Loyalty, Operations, Product

One of the benefits that we have with Luma Health is that it is integrated with our EMR. Our staff...

Apr 2023
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VP/Other Executive

Culture, Value

We have had zero charges outside of our agreement with Luma Health. The agreement and the way things...

Apr 2023
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VP/Other Executive

Culture, Value

The quality of the Luma Health product has been fantastic. The product works as promoted, and its...

Apr 2023
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VP/Other Executive

Culture, Loyalty, Relationship

The product does what Luma Health told us it would do. We keep thinking about new things, but as...

Apr 2023
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Analyst/Coordinator

Operations

To improve the training, some premade materials might be easier than what we got. We have had some...

Apr 2023
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Analyst/Coordinator

Relationship, Operations, Value

The success we have had with Luma Health has been very tangible. I have really had a positive...

Apr 2023
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Analyst/Coordinator

Operations, Product

In terms of upgrades, I have never had an issue where the system has told me I need to change...

Apr 2023
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(0)
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Analyst/Coordinator

Loyalty

We wanted to try to pair Luma Health with our other app, and things didn't quite work out that way,...

Apr 2023
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(0)
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Analyst/Coordinator

Operations, Product

In terms of ease of use, there were some things in the product that were a little tricky to catch on...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor has always reached out to check in, to see what is going on, and to see whether they can...

Apr 2023
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Analyst/Coordinator

Product

The vendor could improve the filtering mechanisms and the way that we manage or check on the texts,...

Apr 2023
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(0)
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Analyst/Coordinator

Operations, Product

There are many intuitive parts of the product, but the upload process doesn't feel as intuitive. We...

Apr 2023
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Manager

Relationship

We have a love-hate relationship with the vendor. We absolutely love the product; it is a game...

Apr 2023
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Manager

Relationship

We are pretty communicative when we need something, and Luma Health is always really receptive. They...

Apr 2023
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Manager

Relationship, Operations

When we are implementing new features, we are constantly asking our staff to give us examples of...

Apr 2023
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Manager

Operations, Operations

When we used Luma Health previously, the training was easy and really helpful. The vendor is working...

Apr 2023
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(0)
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Manager

Culture, Value

With Luma Health, we know what we are being charged for. The programs and features that we have are...

Apr 2023
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(0)
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Manager

Relationship

Luma Health has had a lot of changes in their customer success managers over the last few years.

Apr 2023
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Manager

Product

The system has all the functionality that we would need, though not everything is being used as it...

Apr 2023
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(0)
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Director

Relationship

We have found Luma Health to be very technically competent. With the right people assigned, the...

Mar 2023
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(0)
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Director

Product

The integration between the Luma Health product and another product is further along than the...

Mar 2023
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(0)
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Director

Culture

Luma Health’s project management and timelines are my biggest frustrations. The vendor has fallen...

Mar 2023
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(0)
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Director

Culture, Operations

There are some things that the Luma Health implementation teams haven’t provided, but I am not sure...

Mar 2023
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(0)
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Director

Loyalty, Operations

Some of the delays in the Luma Health implementation were on our side, and we talked with the...

Mar 2023
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(0)
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Director

Product, Value

The system is not really impressive, but it has been sufficient for what we have asked of the...

Mar 2023
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(0)
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Director

Loyalty, Relationship

As of now, Luma Health is the most likely long-term partner, but that depends on what other vendors...

Mar 2023
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(0)
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Director

Product

The quality of Luma Health’s product has been pretty good, and it has been pretty effective.

Mar 2023
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(0)
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Director

Product

There are certain things in Luma Health that we have needed to do in terms of configuration that...

Mar 2023
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(0)
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Director

Relationship

Whenever I need somebody from Luma Health and reach out via text or phone call, I get a very quick...

Mar 2023
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Director

Relationship

Luma Health is motivated by success in how we are using things in use cases.

Mar 2023
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(0)
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Director

Relationship

Something that other potential Luma Health customers would be interested in knowing is that Luma...

Mar 2023
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(0)
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Analyst/Coordinator

Product

Overall, the Luma Health platform does really well on a few core items. There are some things that...

Jan 2023
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(0)
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Analyst/Coordinator

Product

We have an integration point sharing data from our EMR to the Luma Health platform. Luma Health's...

Jan 2023
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Analyst/Coordinator

Loyalty

Prior to using the Luma Health platform, we were using some of the features within our EMR, and they...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor stays in tune with their customers, and they try to make the platform what we need for...

Jan 2023
||
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Analyst/Coordinator

Product

There is one area in our contract that we haven't utilized because we haven't found a way to make it...

Jan 2023
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Analyst/Coordinator

Product

The product is so user friendly, intuitive, and simple. For my team in particular, the piece of the...

Jan 2023
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Analyst/Coordinator

Product

The component that needs more development is the forms and online scheduling in particular. Those...

Jan 2023
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Analyst/Coordinator

Product

The product’s wait list is really helpful because it reads cancellations no matter whether they are...

Jan 2023
||
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Analyst/Coordinator

Operations

We had a bit of a rocky start with the product because we went through multiple different...

Jan 2023
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Analyst/Coordinator

Product

The vendor has new technology, but it is not currently meeting our needs. I can see it meeting...

Jan 2023
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Analyst/Coordinator

Relationship

The quality of the support depends on the support tech we get. Some of the techs are super helpful,...

Jan 2023
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Analyst/Coordinator

Relationship

One of the biggest things that I have learned working with Luma Health is to just ask questions....

Jan 2023
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Physician

Relationship

Our end users have told us they all love Luma Health. We have been impressed by Luma Health’s fast...

Jan 2023
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Physician

Product, Value

One benefit is our ability to access the system without a username and password. That is huge.

Jan 2023
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Physician

Relationship

Every person at Luma Health has been professional, helpful, friendly, sincere, and wonderful. I...

Jan 2023
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Physician

Operations

The vendor's team members are great, but Luma Health would benefit from understanding each EHR they...

Jan 2023
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Director

Product

From the statistics that Luma Health feeds us, we can see that the ease of use for the patient is...

Jan 2023
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Director

Relationship

We need very little support with Luma Health, but when we do need support, we get very high-quality...

Jan 2023
||
(0)
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Director

Culture, Value

I do not feel nickel-and-dimed. Luma Health lives up to whatever they contract, and they don’t add...

Jan 2023
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Director

Relationship

I would definitely recommend Luma Health. With Luma Health, everything is straightforward and above...

Jan 2023
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(0)
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Manager

Loyalty, Relationship

In terms of patient engagement, everything is there in the Luma Health solution, and the vendor...

Jan 2023
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(0)
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Manager

Relationship

When we call the support team, there is always something different, and the support people don't...

Jan 2023
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Manager

Relationship

Luma Health usually knows about a problem before we do, and they tell us right away.

Jan 2023
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Director

Relationship

We had to get Luma Health's upper level involved because things weren't happening. When the upper...

Jan 2023
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Manager

Product

The Luma Health platform is very user friendly. We do get a good response when we use the platform...

Jan 2023
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(0)
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Manager

Product

There are a lot of things that we have to manually upload to the Luma Health platform, and I would...

Jan 2023
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(0)
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Manager

Operations

Luma Health’s training is good. But not everybody wants to search for help on every little topic....

Jan 2023
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(0)
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Manager

Relationship

One of the things I would like to see with the support team in terms of responsiveness would be a...

Jan 2023
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(0)
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Director

Operations

The vendor could provide more training and make training more easily accessible. Luma Health hasn’t...

Jan 2023
||
(0)
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Director

Product

Luma Health is relatively easy to use, but patients typically get only a text message. Sometimes...

Jan 2023
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(0)
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Director

Relationship

Luma Health’s technical support team is good. Luma Health is one of the better vendors we have. They...

Jan 2023
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Director

Product, Value

We have a problem when we have to send out a mass text to all our patients. The tool’s interface...

Jan 2023
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COO

Loyalty

I think that we will have the same satisfaction in a year that we do today. We have standing...

Jan 2023
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(0)
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Director

Product

We would like to see better ease of online scheduling for patients in the form of less friction. It...

Jan 2023
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(0)
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Director

Product

Luma Health doesn’t integrate with some of our other solutions. We have to do a lot of manual...

Jan 2023
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(0)
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COO

Product

Luma Health is fairly simple for our patients. We have two options for interacting with them. One is...

Jan 2023
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(0)
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COO

Relationship, Product

There are a lot of different features in the product, and Luma Health is constantly developing...

Jan 2023
||
(0)
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COO

Operations

With Luma Health, the majority of the implementation work is done before the go-live, and that work...

Jan 2023
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(0)
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COO

Operations

For training, I prefer somebody to be on-site if we are launching something. The vendor’s training...

Jan 2023
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(0)
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COO

Loyalty

The reason that we decided to go with Luma Health to begin with was the product's functionality. The...

Jan 2023
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(0)
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COO

Loyalty, Relationship

Luma Health's strongest point is that they don't want us to fit into their mold. They want to fit...

Jan 2023
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COO

Product

I would like to see a bit more transparency with staffing productivity. If a staff member loads...

Jan 2023
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COO

Relationship

The vendor tends to surprise me with new things they develop on their own, and I get excited. I...

Jan 2023
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COO

Product, Value

One of our major goals was to give patients access whether we were open or not. The product promotes...

Jan 2023
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CIO

Product

We have had a good experience with Luma Health. They have been flexible with us regarding...

Jan 2023
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CIO

Relationship, Product

If there are any places where we are looking to evolve, we want more two-way communication...

Jan 2023
||
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CIO

Loyalty, Product

The Luma Health product is autonomous to providers; it is part of what happens in all our...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

We have invested a lot of time and energy in our partnership with Luma Health, and they understand...

Jan 2023
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(0)
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VP/Other Executive

Relationship

Luma Health has a vision. Some of the things that I have brought to them they were already...

Jan 2023
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(0)
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VP/Other Executive

Relationship

I have an executive sponsor and easy access to the vendor’s C-level people. They are good about...

Jan 2023
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VP/Other Executive

Relationship

Luma Health has a status page that is monitoring all their things in real time. That is very...

Jan 2023
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VP/Other Executive

Culture, Relationship

Luma Health delivered some of the things that we asked for that weren't even part of the road map....

Jan 2023
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VP/Other Executive

Culture, Loyalty, Product

Luma Health has demonstrated that they have a clear product road map and a strategy that is all...

Jan 2023
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VP/Other Executive

Relationship

Luma Health can do some really impressive and complicated things that are unmatched by the peer...

Jan 2023
||
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VP/Other Executive

Relationship

Luma Health is growing really fast, and we are feeling some growing pains. For instance, sometimes...

Jan 2023
||
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Director

Culture

There was a feature that we discovered we would not be able to have after we had signed the...

Dec 2022
||
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Director

Loyalty

Luma Health was recommended by one of our former directors. That person had done some research....

Dec 2022
||
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Manager

Product

The patients find it very easy to use Luma Health’s system to book vaccination appointments.

Dec 2022
||
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Manager

Operations

Luma Health was awesome for the implementation because the implementation was supposed to take a lot...

Dec 2022
||
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Manager

Loyalty

We looked into multiple vendors, and none of them except Luma Health could do what we wanted them to...

Dec 2022
||
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Physician

Operations

Luma Health needs to work on their implementation process; it needs to be a real process. For our...

Dec 2022
||
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CMO

Operations

The biggest challenge we faced during the implementation with Luma Health was integrating the system...

Dec 2022
||
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CMO

Operations, Product

We had a bit of initial work that had to be done with the landing page and visibility for patients....

Dec 2022
||
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Manager

Loyalty

We are looking at doing some integration between Luma Health and our EMR vendor. I know that Luma...

Dec 2022
||
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CMO

Loyalty, Product

Taking patient forms and registration to the next step with Luma Health would involve integrating...

Dec 2022
||
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CMO

Relationship

Luma Health has been very easy to work with. Their support team has been responsive to any of the...

Dec 2022
||
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CMO

Relationship, Product

The functionality of the system is very good; the issue is the integration piece and how we can...

Dec 2022
||
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CMO

Loyalty, Relationship, Operations

Luma Health was very easy to work with from a vendor standpoint. We received comments from some of...

Dec 2022
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CMO

Relationship, Product

We have had a few kinks where reminders have not been delivered or the rescheduling of patients...

Dec 2022
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CMO

Product

We still frequently receive provider complaints about slowness in Luma Health.

Dec 2022
||
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Director

Culture

We have had a lot of problems with our wait-list feature. We are not using that. We don't have all...

Dec 2022
||
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Director

Relationship

We have open tickets related to using the vendor's products, and Luma Health sends emails saying...

Dec 2022
||
(0)
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Physician

Product

With Luma Health, the problem that I have is when I go in to see a patient, the patient sometimes...

Dec 2022
||
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Director

Operations

The biggest issue that we have seen is the turnover at Luma Health. We have changed hands a few...

Dec 2022
||
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Director

Operations, Product

We have used the system's blast-messaging feature quite a bit for all kinds of patient initiatives,...

Dec 2022
||
(0)
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CIO

Loyalty, Relationship

Luma Health is growing very fast, and their support and development are not catching up to the needs...

Dec 2022
||
(0)
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CIO

Relationship

Luma Health started well, but now they have expanded too quickly, and their key support staff is...

Dec 2022
||
(0)
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CIO

Relationship

Luma Health’s leadership met with us, but that meeting wasn't initiated by the vendor. We requested...

Dec 2022
||
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VP/Other Executive

Relationship

We are pretty happy with Luma Health. I feel like I could send an email or pick up the phone and get...

Dec 2022
||
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Analyst/Coordinator

Product

I use Luma Health to communicate with patients from the beginning. For example, when we receive a...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor's communication following a ticket takes too long. Once we turn in a ticket, we get a...

Dec 2022
||
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Analyst/Coordinator

Relationship

Luma Health has a great support team. They are eager to get us solutions to our issues; they are...

Dec 2022
||
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Analyst/Coordinator

Operations

There just seems to be less training, and maybe that is because there hasn't really been a need for...

Dec 2022
||
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Analyst/Coordinator

Relationship

Luma Health is growing and getting better and better as time goes on. If I were speaking to an...

Dec 2022
||
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Manager

Relationship

Luma Health recently had a security issue, but they notified us. The vendor has been great to work...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty

Luma Health is not part of our long-term plans. Our expectation is that our EMR vendor will step up...

Dec 2022
||
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VP/Other Executive

Culture, Relationship

Luma Health oversold us a bit. They implied they could do more for us than they could. Now we are...

Dec 2022
||
(0)
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Director

Loyalty

We decided to move away from Luma Health due to certain aspects of the product not working as...

Dec 2022
||
(0)
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VP/Other Executive

Operations

The vendor has a good product but not good training materials. We have developed our own training...

Dec 2022
||
(0)
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VP/Other Executive

Product

The product's reporting aspect is really subpar but has potential.

Dec 2022
||
(0)
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VP/Other Executive

Product

Overall, we are fairly satisfied with Luma Health, but we are less satisfied with the analytics due...

Dec 2022
||
(0)
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Director

Loyalty, Relationship

The vendor’s support is the reason we switched to Luma Health. Our account representative will...

Dec 2022
||
(0)
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Director

Culture, Value

If we add a new platform and only want part of the platform, Luma Health will work with us not to...

Dec 2022
||
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Director

Product

When we are using the secure chat hub in Luma Health, patients struggle with knowing how to respond.

Dec 2022
||
(0)
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Director

Operations

We had some little hiccups during the implementation process. I was doing a lot of testing on my...

Dec 2022
||
(0)
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Director

Product

I don't feel like Luma Health is integrated well enough with our EHR for our documentation to flow...

Dec 2022
||
(0)
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Analyst/Coordinator

Operations

Luma Health could be more user friendly. When we took on this product, we began to use it, but we...

Dec 2022
||
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Analyst/Coordinator

Relationship

The vendor alerts us and is constantly sending us periodic emails asking us whether there is...

Dec 2022
||
(0)
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CFO

Relationship

Luma Health has had some recent turnover that has affected us in a negative way. Things have not...

Dec 2022
||
(0)
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CFO

Product, Value

Luma Health’s product is relatively intuitive. It does a superior job of implementing and executing...

Dec 2022
||
(0)
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CFO

Product

Luma Health integrates well with our EMR, and that is great because we have frequently had...

Dec 2022
||
(0)
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CFO

Product

There is a bit of clunkiness around secure text messaging with patients with Luma Health, and there...

Dec 2022
||
(0)
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Manager

Loyalty, Product

We have had some barriers with the option to do mobile check-ins that flow into our EMR. The vendor...

Dec 2022
||
(0)
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Manager

Operations

The implementation with Luma Health was very smooth, and they worked side by side with us. We were...

Dec 2022
||
(0)
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Analyst/Coordinator

Operations

Our organization is very needy in a way. We want what we want, and Luma Health definitely gives...

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty

Our director found out that our EMR vendor has an SMS solution or application, and down the road, we...

Dec 2022
||
(0)
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Manager

Operations

We have not utilized any additional functionalities, so we have not needed a lot of additional...

Dec 2022
||
(0)
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Manager

Product

We have struggled with our mobile check-in lane and our discrete field mapping for our forms. We...

Dec 2022
||
(0)
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Manager

Relationship

Luma Health’s upgrades could be more impactful. They are doing great things on their road map, but...

Dec 2022
||
(0)
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Manager

Product

We have rolled out several different departments within our organization to use Luma Health as the...

Dec 2022
||
(0)
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Manager

Relationship

Luma Health has very timely support depending on how critical the issue is, and they also do a great...

Dec 2022
||
(0)
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CFO

Relationship

Luma Health has continued to innovate and add features that outpace what we have in our EMR. There...

Dec 2022
||
(0)
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VP/Other Executive

Product

The system's broadcast messaging feature is great. Our staff members are raving about it. We don't...

Dec 2022
||
(0)
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VP/Other Executive

Operations, Product

When it comes to integrations, Luma Health is totally on board with what we are trying to do. I...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty, Relationship

If I need to contact an executive from Luma Health about anything, they are always super helpful,...

Dec 2022
||
(0)
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VP/Other Executive

Operations

We have had some issues with some of our implementations. I don't know whether those are necessarily...

Dec 2022
||
(0)
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Director

Loyalty

We are always looking for opportunities to utilize Luma Health. I have had a few of our...

Dec 2022
||
(0)
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Director

Loyalty, Relationship

Luma Health's tool is a big tool and is part of our goals for interoperability. The vendor is...

Dec 2022
||
(0)
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Director

Product

There has been a bit of inconsistency in some of the product's functionalities, and Luma Health...

Dec 2022
||
(0)
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Director

Relationship, Operations

Luma Health does a very good job of giving us a lot of control, tools, and customization. The...

Dec 2022
||
(0)
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Director

Operations

We were left with a lot of the responsibility for training. We could have gotten more support from...

Dec 2022
||
(0)
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Director

Product

There have been a couple of little glitches in the software of late. Up until this point, that...

Dec 2022
||
(0)
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Director

Product

Some of the things that we are using from Luma Health are incredibly easy while other things are a...

Dec 2022
||
(0)
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Director

Relationship

When I use the vendor’s help desk ticketing system, I don’t get the feedback that I need. If I send...

Dec 2022
||
(0)
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Director

Relationship

Luma Health has been the best vendor that we have worked with by far that integrates their product...

Dec 2022
||
(0)
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Director

Loyalty

I believe that we will continue to find value and continued options for using Luma Health's product....

Dec 2022
||
(0)
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Director

Operations, Product

The system is easy to use, easy to implement, acts as a plug-and-play product, and is customizable...

Dec 2022
||
(0)
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Director

Relationship

We can go to Luma Health if we have issues, and they figure out ways to make things work almost 100%...

Dec 2022
||
(0)
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Director

Relationship, Product

Luma Health has a built-in alert system. Emails and text messages come across to let us know when we...

Dec 2022
||
(0)
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Director

Relationship

Luma Health is willing to escalate issues to any level, and not because we call 50 times. They...

Dec 2022
||
(0)
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Director

Product, Value

Since we started with Luma Health’s online scheduling piece, we have been able to replace or move...

Dec 2022
||
(0)
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Director

Product

Our IT team said that the integration with Luma Health was one of the smoothest integrations they...

Dec 2022
||
(0)
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Director

Operations

The Luma Health product is so easy to use, and that is one of the things we really like about it....

Dec 2022
||
(0)
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Director

Product

In Luma Health, we wish that we had the ability to write back more into our EHR. Our staff is almost...

Dec 2022
||
(0)
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Director

Product

The Luma Health software is laid out cleanly with a lot of white space. It is almost like the...

Dec 2022
||
(0)
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Director

Product

One of the things that Luma Health could work on is the product's integration with certain EHRs. We...

Dec 2022
||
(0)
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CIO

Relationship

Luma Health’s support has been very good lately. I have access to executives, and I don't have a lot...

Nov 2022
||
(0)
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Director

Relationship

Luma Health is responsive to our tickets when we put them in, but we spend a lot of time trying to...

Nov 2022
||
(0)
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Director

Product

There are too many ways to do too many things within Luma Health. That format is not beneficial in...

Nov 2022
||
(0)
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Director

Relationship, Product

The documents that Luma Health uses for support aren't consistently labeled. Unless we happen across...

Nov 2022
||
(0)
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Director

Relationship

Luma Health has had a lot of growth really quickly, and their follow-up and the ability to stay in...

Nov 2022
||
(0)
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Director

Product

Luma Health would benefit from having a little more connection to some of the real-life things that...

Nov 2022
||
(0)
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CIO

Loyalty, Product

Luma Health could do more detailed integration with each EMR vendor. A big thing for us is working...

Nov 2022
||
(0)
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Director

Product

Luma Health’s integration is not fully there with our system and we have to keep two different...

Nov 2022
||
(0)
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Director

Product

I wish Luma Health would allow us to add to the product, but they still offer enough features for...

Nov 2022
||
(0)
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Director

Operations

Luma Health’s salespeople are really good and very timely. Their implementation people seem to have...

Nov 2022
||
(0)
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CIO

Value

Just because of the way we were able to have patients cancel their appointments, we had significant...

Nov 2022
||
(0)
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CIO

Operations

Working with Luma Health and installing the product was a low lift for us. It was one of the easiest...

Nov 2022
||
(0)
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CIO

Product

Luma Health has done a great job of delivering new technology. Luma Health is very cognizant of the...

Nov 2022
||
(0)
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Analyst/Coordinator

Loyalty

Luma Health is not doing everything that we want it to do. Our long-term plan is to get an EMR that...

Nov 2022
||
(0)
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Analyst/Coordinator

Product, Value

Luma Health is not doing everything, and there are issues, but I would buy it again. It is better...

Nov 2022
||
(0)
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Analyst/Coordinator

Value

Luma Health is starting to charge us for every little thing. Luma Health’s communication is not the...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

The people that are empowered to solve our problems are very receptive and want to help, but we...

Nov 2022
||
(0)
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Manager

Operations

Luma Health didn't hit their development timelines. The developments were a shared responsibility,...

Nov 2022
||
(0)
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Manager

Operations

We had a big hand in scoping Luma Health the way that we did, so the product does a lot more than we...

Nov 2022
||
(0)
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Manager

Loyalty, Relationship, Operations

Luma Health has a ticketing system. Luma Health is funny because they have been incredibly...

Nov 2022
||
(0)
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Manager

Loyalty

We don't have long-term plans with the product. I could see us keeping or replacing the product. In...

Nov 2022
||
(0)
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 or  to see details.

Manager

Operations

For my role specifically, Luma Health has a self-service business model. They want their end users,...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

The support from Luma Health is very good. The vendor's team is very responsible. We have a whole...

Oct 2022
||
(0)
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 or  to see details.

Manager

Loyalty, Value

We are continually evaluating Luma Health's impact on our organization, especially with a lot of the...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

Overall, the quality of the product, the team, and the organization is amazing. The vendor is really...

Oct 2022
||
(0)
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Manager

Value

Luma Health is certainly a step up from what we previously used. Luma Health works exceptionally...

Oct 2022
||
(0)
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Manager

Relationship

We have a particularly strong relationship with Luma Health. The vendor has definitely gone the...

Oct 2022
||
(0)
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Manager

Operations

Across the board, it is difficult to set up an implementation plan that is 100% perfect. Every...

Oct 2022
||
(0)
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Manager

Product

Luma Health meets all our needs that I can think of. I am really pleased with what the system does.

Oct 2022
||
(0)
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Manager

Relationship

My only complaint with Luma Health is that there is no phone number for the support team. We can’t...

Oct 2022
||
(0)
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