Lumeris Value-Based Care Managed Services Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/26/2020 6:13:59 AM and Model.EvProductId = 81735

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Physician

Tools and Methodology

Lumeris' system is great and relatively easy to use. The information is complex. The bottom line is...

May 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

I would give Lumeris the highest rating for their support based on the timeliness and accuracy of...

May 2020
 Helpful

 or  to see details.

Physician

Project Results

My expectations for Lumeris are high, and they meet my high expectations. They are timely and...

May 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

When I go to the Lumeris website to find a report for myself, depending on the report, I have to put...

May 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

The vendor doesn’t nickel-and-dime us. They consistently exceed our expectations. Their...

May 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

I don’t participate at the executive level with Lumeris. I have adequate contact with the vendor....

May 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

I have no qualms about recommending Lumeris. If people asked me about Lumeris, I would tell them...

May 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

I have no complaints about how the vendor has been supporting me through the COVID-19 crisis. They...

May 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

There are things that I wish we would have made more progress with the vendor on, but some of the...

May 2020
 Helpful

 or  to see details.

Director

Project Results

The way we previously did care coordination wasn't as sophisticated and lacked some details that we...

May 2020
 Helpful

 or  to see details.

Director

ROI and Cost

We have been paying Lumeris a fixed fee, and they haven't yet generated shared savings, which they...

May 2020
 Helpful

 or  to see details.

Director

Other Observations

The complexity of the vendor's work has been medium to high depending on the type of work. There is...

May 2020
 Helpful

 or  to see details.

Director

People and Knowledge

The vendor's staff is very knowledgeable and helpful. It has taken Lumeris a while to find people,...

May 2020
 Helpful

 or  to see details.

Director

ROI and Cost

We aren't getting true value for our money yet, but I am hopeful that once Lumeris has finished...

May 2020
 Helpful

 or  to see details.

Director

Relationship

Lumeris has an enhanced encounter program that helps us better access the health status of members....

May 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

Lumeris could improve the accuracy of attribution. They need to be considerably more accurate about...

May 2020
 Helpful

 or  to see details.

Director

ROI and Cost

Lumeris does drive some quality outcomes because incentive dollars are attached to the vendor's services....

May 2020
 Helpful

 or  to see details.

CEO/President

People and Knowledge

The Lumeris consultants have nothing to teach me. They are average, and I feel like we don’t need...

May 2020
(1)
 Helpful

 or  to see details.

CEO/President

Project Results

The contract is good, but the benefits mostly come from our own efforts. Lumeris’ strategic ability...

May 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

I would use the vendor's services again. They are worth my time and the price to get better...

Apr 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

The vendor has consistently exceeded expectations. Unfortunately, my expectations are high because...

Apr 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

Lumeris' level of execution is very high. The information is available, and the transparency is...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

When it comes to the implementation, I think Lumeris has gotten better. It is a tough time in our...

Apr 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

As far as strategic ability goes, Lumeris is not bad. Strategy on the provider’s side matters only...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

When it comes to the strength of the partnership, Lumeris really tried to be a partner. At first,...

Apr 2020
 Helpful

 or  to see details.

Director

People and Knowledge

Lumeris definitely hires smart people. Lumeris needs to understand at a more granular level that it...

Apr 2020
 Helpful

 or  to see details.

Director

People and Knowledge

On the services side, I would like an improvement in the understanding of how to implement rapidly....

Apr 2020
 Helpful

 or  to see details.

Manager

Project Results

Lumeris was definitely very helpful and instrumental in getting our program up and running. The...

Feb 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

I have had only positive experiences working with the consultants assigned to our organization. The...

Feb 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

The vendor could potentially improve their integration in terms of being more streamlined into one...

Feb 2020
 Helpful

 or  to see details.

Manager

Project Results

Lumeris comes from a very strong background and has a wealth of knowledge for any organization...

Feb 2020
 Helpful

 or  to see details.

Manager

Other Observations

When we first started out, I definitely would have said the vendor exceeded our expectations. That...

Feb 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

The vendor does charge for travel expenses whenever they come out. The travel expenses include...

Feb 2020
 Helpful

 or  to see details.

Manager

Other Observations

The value of Lumeris' service depends on how much knowledge an organization has and how involved or...

Feb 2020
 Helpful

 or  to see details.

CMO

Project Results

Lumeris is not a consultant company for us. I like to think of them as a partner. They have exceeded...

Feb 2020
 Helpful

 or  to see details.

CMO

Relationship

We have the perfect amount of executive involvement from Lumeris. When we need to get the executives...

Feb 2020
 Helpful

 or  to see details.

CMO

Sales and Contracting

Transparency in any relationship is always the best, so there needs to be financial accountability...

Feb 2020
 Helpful

 or  to see details.

CMO

Tools and Methodology

I have been very impressed with the functionality of all the different pieces within Lumeris, such...

Feb 2020
 Helpful

 or  to see details.

CMO

Project Results

Lumeris’ approach was very successful. We are very happy with where we are sitting right now. I...

Feb 2020
 Helpful

 or  to see details.

Director

Project Results

We transitioned to a new EMR; risk adjustment was never the priority, and we never could get the...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

Lumeris was relentless. They worked really closely and hard with us. They made sure that we didn’t...

Jan 2020
 Helpful

 or  to see details.

Director

People and Knowledge

We have had some staff changes with Lumeris. We had the strongest team members at the beginning, and...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

We have had an amazing experience. Lumeris has really good people, is extremely knowledgeable, and...

Jan 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

Lumeris was grown out of a Medicare Advantage company, and that is probably their biggest problem....

Jan 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

In terms of Lumeris’ support, they have one or two good people, but unfortunately, the majority of...

Jan 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

With the basic blocking and tackling, Lumeris did fine. But with anything beyond that, they did...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

The executives at Lumeris are figureheads. They take their marching orders. They come around once...

Jan 2020
 Helpful

 or  to see details.

Director

Future Outlook

We received our money’s worth, but anything we want to do beyond that is not in Lumeris’ standard...

Jan 2020
 Helpful

 or  to see details.

Director

ROI and Cost

Lumeris doesn't charge us for every little thing. The costs were included in one lump sum.

Nov 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

I would get Lumeris' services again, but Lumeris hasn't exceeded my expectations. Lumeris has some...

Nov 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Lumeris delivered on our minimum expectations, but there was a good deal of rework required after...

Nov 2019
 Helpful

 or  to see details.

Director

Other Observations

In most cases, Lumeris executives were trusted advisors, but I would have liked to see them deliver...

Nov 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

I would like to see better value for the price that we pay. The vendor didn't outperform our...

Nov 2019
 Helpful

 or  to see details.

Director

Other Observations

Lumeris is a good company with talented people, but clear expectations need to be defined upon...

Nov 2019
 Helpful

 or  to see details.

CMO

Future Outlook

Lumeris was ill prepared at the beginning of our project. Lumeris had a lot of success running a...

Nov 2019
 Helpful

 or  to see details.

CMO

Tools and Methodology

Lumeris redesigned their metrics for success and their programming to really be focused on the...

Nov 2019
 Helpful

 or  to see details.

CMO

Future Outlook

The vendor still has time to salvage their ability to deliver before our contract is up, and the...

Nov 2019
 Helpful

 or  to see details.

CMO

Relationship

If the decision were up to me, I would not purchase the vendor's services again. It is not likely...

Nov 2019
 Helpful

 or  to see details.

CMO

People and Knowledge

I need to see some outcomes. I am underwhelmed by the number of new strategic initiatives that...

Nov 2019
 Helpful

 or  to see details.

CMO

People and Knowledge

Our partnership with the vendor is trending upward. The vendor heard us loud and clear and responded...

Nov 2019
 Helpful

 or  to see details.

CMO

Tools and Methodology

The things that have given us the most benefit in our relationship are things that we could have...

Nov 2019
 Helpful

 or  to see details.

CMO

Tools and Methodology

Lumeris was providing strategic partnerships and people to help execute and run the operation, and...

Nov 2019
 Helpful

 or  to see details.

CMO

Tools and Methodology

We paid for Lumeris' comprehensive care management and analytics solution, and then the vendor...

Nov 2019
 Helpful

 or  to see details.

CMO

ROI and Cost

We have only recently been able to start using anything that I would call real analytics from...

Nov 2019
 Helpful

 or  to see details.

COO

Future Outlook

Our time with Lumeris has been pretty rough. We thought the technology we were getting would serve...

Oct 2019
 Helpful

 or  to see details.

COO

Tools and Methodology

Lumeris was underprepared for the complexity of our project. What they sell works in a much less...

Oct 2019
 Helpful

 or  to see details.

COO

Project Results

It has taken us a long time to get over half of our measurements to a pretty good place. There are...

Oct 2019
 Helpful

 or  to see details.

COO

People and Knowledge

We told Lumeris about multiple leaders who weren't adding any value. We asked Lumeris to move those...

Oct 2019
 Helpful

 or  to see details.

COO

Tools and Methodology

Lumeris has a playbook, and they somehow thought they could just come in with the playbook,...

Oct 2019
 Helpful

 or  to see details.

COO

Project Results

With the claims aggregation piece and the more technical part, Lumeris has been okay. Things haven't...

Oct 2019
 Helpful

 or  to see details.

COO

Lessons Learned

We went with Lumeris over other firms partly because they had integration for a care management...

Oct 2019
 Helpful

 or  to see details.

COO

Relationship

There were a lot of times when our lead account people tried to get the attention of the Lumeris...

Oct 2019
 Helpful

 or  to see details.

COO

Other Observations

If I could turn back the clock and do everything over again, I have mixed feelings about not doing...

Oct 2019
 Helpful

 or  to see details.

COO

Tools and Methodology

I don’t think I would recommend Lumeris for a few reasons. They have decided that they are not a...

Oct 2019
 Helpful

 or  to see details.

COO

Relationship

I have spent way too much time in meetings with Lumeris, and I have had too many Groundhog Day...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Project Results

Patient satisfaction hasn’t really been an area of focus for us. The best outcome to look at is our...

Oct 2019
 Helpful

 or  to see details.

Director

ROI and Cost

Whether we have received our money’s worth depends on certain areas. With customers service claims,...

Oct 2019
 Helpful

 or  to see details.

Director

ROI and Cost

Lumeris has done a few things that have brought us some good outcomes, but they have been very few...

Oct 2019
 Helpful

 or  to see details.

Director

Relationship

Lumeris is a really professional group of people. They operate with the best of intentions. I never...

Oct 2019
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

Lumeris was able to facilitate all the operation functions we needed; we didn’t have to use multiple...

Oct 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

We are having some conversations about possibly restructuring what Lumeris does versus what we do...

Oct 2019
 Helpful

 or  to see details.

Director

ROI and Cost

At one time, Lumeris charged for every little thing. Every time we asked for something, Lumeris...

Oct 2019
 Helpful

 or  to see details.

Director

Relationship

If the decision were up to me, I would not buy particular services from Lumeris again. There are...

Oct 2019
 Helpful

 or  to see details.

Director

Relationship

Whether Lumeris exceeded our expectations depends on what functional work is being talked about....

Oct 2019
 Helpful

 or  to see details.