Lumeris Value-Based Care Managed Services Comments

 
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Value-Based Care Managed Services 2019: Which Vendor's Profile and Performance Match Your VBC Needs?
Value-Based Care Managed Services 2019:
Which Vendor's Profile and Performance Match Your VBC Needs?
January 2020
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Physician

Tools and Methodology

Lumeris' system is great and relatively easy to use. The information is complex. The bottom line is...

May 2020
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Physician

Tools and Methodology

I would give Lumeris the highest rating for their support based on the timeliness and accuracy of...

May 2020
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Physician

Project Results

My expectations for Lumeris are high, and they meet my high expectations. They are timely and...

May 2020
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Physician

Tools and Methodology

When I go to the Lumeris website to find a report for myself, depending on the report, I have to put...

May 2020
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Physician

Tools and Methodology

The vendor doesn’t nickel-and-dime us. They consistently exceed our expectations. Their...

May 2020
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Physician

Tools and Methodology

I don’t participate at the executive level with Lumeris. I have adequate contact with the vendor....

May 2020
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Physician

Tools and Methodology

I have no qualms about recommending Lumeris. If people asked me about Lumeris, I would tell them...

May 2020
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Physician

Tools and Methodology

I have no complaints about how the vendor has been supporting me through the COVID-19 crisis. They...

May 2020
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Director

Tools and Methodology

There are things that I wish we would have made more progress with the vendor on, but some of the...

May 2020
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Director

Project Results

The way we previously did care coordination wasn't as sophisticated and lacked some details that we...

May 2020
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Director

ROI and Cost

We have been paying Lumeris a fixed fee, and they haven't yet generated shared savings, which they...

May 2020
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Director

Other Observations

The complexity of the vendor's work has been medium to high depending on the type of work. There is...

May 2020
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Director

People and Knowledge

The vendor's staff is very knowledgeable and helpful. It has taken Lumeris a while to find people,...

May 2020
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Director

ROI and Cost

We aren't getting true value for our money yet, but I am hopeful that once Lumeris has finished...

May 2020
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Director

Relationship

Lumeris has an enhanced encounter program that helps us better access the health status of members....

May 2020
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Director

Tools and Methodology

Lumeris could improve the accuracy of attribution. They need to be considerably more accurate about...

May 2020
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Director

ROI and Cost

Lumeris does drive some quality outcomes because incentive dollars are attached to the vendor's services....

May 2020
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CEO/President

People and Knowledge

The Lumeris consultants have nothing to teach me. They are average, and I feel like we don’t need...

May 2020
(1)
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CEO/President

Project Results

The contract is good, but the benefits mostly come from our own efforts. Lumeris’ strategic ability...

May 2020
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Physician

Tools and Methodology

I would use the vendor's services again. They are worth my time and the price to get better...

Apr 2020
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Physician

Tools and Methodology

The vendor has consistently exceeded expectations. Unfortunately, my expectations are high because...

Apr 2020
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Physician

Tools and Methodology

Lumeris' level of execution is very high. The information is available, and the transparency is...

Apr 2020
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Director

Relationship

When it comes to the implementation, I think Lumeris has gotten better. It is a tough time in our...

Apr 2020
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Director

Tools and Methodology

As far as strategic ability goes, Lumeris is not bad. Strategy on the provider’s side matters only...

Apr 2020
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Director

Relationship

When it comes to the strength of the partnership, Lumeris really tried to be a partner. At first,...

Apr 2020
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Director

People and Knowledge

Lumeris definitely hires smart people. Lumeris needs to understand at a more granular level that it...

Apr 2020
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Director

People and Knowledge

On the services side, I would like an improvement in the understanding of how to implement rapidly....

Apr 2020
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Manager

Project Results

Lumeris was definitely very helpful and instrumental in getting our program up and running. The...

Feb 2020
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Manager

People and Knowledge

I have had only positive experiences working with the consultants assigned to our organization. The...

Feb 2020
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Manager

Tools and Methodology

The vendor could potentially improve their integration in terms of being more streamlined into one...

Feb 2020
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Manager

Project Results

Lumeris comes from a very strong background and has a wealth of knowledge for any organization...

Feb 2020
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Manager

Other Observations

When we first started out, I definitely would have said the vendor exceeded our expectations. That...

Feb 2020
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Manager

Tools and Methodology

The vendor does charge for travel expenses whenever they come out. The travel expenses include...

Feb 2020
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Manager

Other Observations

The value of Lumeris' service depends on how much knowledge an organization has and how involved or...

Feb 2020
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CMO

Project Results

Lumeris is not a consultant company for us. I like to think of them as a partner. They have exceeded...

Feb 2020
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CMO

Relationship

We have the perfect amount of executive involvement from Lumeris. When we need to get the executives...

Feb 2020
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CMO

Sales and Contracting

Transparency in any relationship is always the best, so there needs to be financial accountability...

Feb 2020
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CMO

Tools and Methodology

I have been very impressed with the functionality of all the different pieces within Lumeris, such...

Feb 2020
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CMO

Project Results

Lumeris’ approach was very successful. We are very happy with where we are sitting right now. I...

Feb 2020
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Director

Project Results

We transitioned to a new EMR; risk adjustment was never the priority, and we never could get the...

Jan 2020
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Director

Relationship

Lumeris was relentless. They worked really closely and hard with us. They made sure that we didn’t...

Jan 2020
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Director

People and Knowledge

We have had some staff changes with Lumeris. We had the strongest team members at the beginning, and...

Jan 2020
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Director

Relationship

We have had an amazing experience. Lumeris has really good people, is extremely knowledgeable, and...

Jan 2020
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Director

Tools and Methodology

Lumeris was grown out of a Medicare Advantage company, and that is probably their biggest problem....

Jan 2020
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Director

Tools and Methodology

In terms of Lumeris’ support, they have one or two good people, but unfortunately, the majority of...

Jan 2020
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Director

Tools and Methodology

With the basic blocking and tackling, Lumeris did fine. But with anything beyond that, they did...

Jan 2020
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Director

Relationship

The executives at Lumeris are figureheads. They take their marching orders. They come around once...

Jan 2020
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Director

Future Outlook

We received our money’s worth, but anything we want to do beyond that is not in Lumeris’ standard...

Jan 2020
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Director

ROI and Cost

Lumeris doesn't charge us for every little thing. The costs were included in one lump sum.

Nov 2019
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Director

Tools and Methodology

I would get Lumeris' services again, but Lumeris hasn't exceeded my expectations. Lumeris has some...

Nov 2019
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Director

Tools and Methodology

Lumeris delivered on our minimum expectations, but there was a good deal of rework required after...

Nov 2019
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Director

Other Observations

In most cases, Lumeris executives were trusted advisors, but I would have liked to see them deliver...

Nov 2019
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Director

Tools and Methodology

I would like to see better value for the price that we pay. The vendor didn't outperform our...

Nov 2019
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Director

Other Observations

Lumeris is a good company with talented people, but clear expectations need to be defined upon...

Nov 2019
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CMO

Future Outlook

Lumeris was ill prepared at the beginning of our project. Lumeris had a lot of success running a...

Nov 2019
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CMO

Tools and Methodology

Lumeris redesigned their metrics for success and their programming to really be focused on the...

Nov 2019
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CMO

Future Outlook

The vendor still has time to salvage their ability to deliver before our contract is up, and the...

Nov 2019
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CMO

Relationship

If the decision were up to me, I would not purchase the vendor's services again. It is not likely...

Nov 2019
 Helpful

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CMO

People and Knowledge

I need to see some outcomes. I am underwhelmed by the number of new strategic initiatives that...

Nov 2019
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CMO

People and Knowledge

Our partnership with the vendor is trending upward. The vendor heard us loud and clear and responded...

Nov 2019
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CMO

Tools and Methodology

The things that have given us the most benefit in our relationship are things that we could have...

Nov 2019
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CMO

Tools and Methodology

Lumeris was providing strategic partnerships and people to help execute and run the operation, and...

Nov 2019
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CMO

Tools and Methodology

We paid for Lumeris' comprehensive care management and analytics solution, and then the vendor...

Nov 2019
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CMO

ROI and Cost

We have only recently been able to start using anything that I would call real analytics from...

Nov 2019
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COO

Future Outlook

Our time with Lumeris has been pretty rough. We thought the technology we were getting would serve...

Oct 2019
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COO

Tools and Methodology

Lumeris was underprepared for the complexity of our project. What they sell works in a much less...

Oct 2019
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COO

Project Results

It has taken us a long time to get over half of our measurements to a pretty good place. There are...

Oct 2019
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COO

People and Knowledge

We told Lumeris about multiple leaders who weren't adding any value. We asked Lumeris to move those...

Oct 2019
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COO

Tools and Methodology

Lumeris has a playbook, and they somehow thought they could just come in with the playbook,...

Oct 2019
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COO

Project Results

With the claims aggregation piece and the more technical part, Lumeris has been okay. Things haven't...

Oct 2019
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COO

Lessons Learned

We went with Lumeris over other firms partly because they had integration for a care management...

Oct 2019
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COO

Relationship

There were a lot of times when our lead account people tried to get the attention of the Lumeris...

Oct 2019
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COO

Other Observations

If I could turn back the clock and do everything over again, I have mixed feelings about not doing...

Oct 2019
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COO

Tools and Methodology

I don’t think I would recommend Lumeris for a few reasons. They have decided that they are not a...

Oct 2019
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COO

Relationship

I have spent way too much time in meetings with Lumeris, and I have had too many Groundhog Day...

Oct 2019
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CEO/President

Project Results

Patient satisfaction hasn’t really been an area of focus for us. The best outcome to look at is our...

Oct 2019
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Director

ROI and Cost

Whether we have received our money’s worth depends on certain areas. With customers service claims,...

Oct 2019
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Director

ROI and Cost

Lumeris has done a few things that have brought us some good outcomes, but they have been very few...

Oct 2019
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Director

Relationship

Lumeris is a really professional group of people. They operate with the best of intentions. I never...

Oct 2019
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Director

Win/Loss - Why they were selected (by current clients)

Lumeris was able to facilitate all the operation functions we needed; we didn’t have to use multiple...

Oct 2019
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Director

Sales and Contracting

We are having some conversations about possibly restructuring what Lumeris does versus what we do...

Oct 2019
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Director

ROI and Cost

At one time, Lumeris charged for every little thing. Every time we asked for something, Lumeris...

Oct 2019
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Director

Relationship

If the decision were up to me, I would not buy particular services from Lumeris again. There are...

Oct 2019
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Director

Relationship

Whether Lumeris exceeded our expectations depends on what functional work is being talked about....

Oct 2019
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