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Martti Telehealth
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Other Observations & Comments

We recently had a meeting with one organization that has a telehealth solution. They showed me their...

Aug 2022
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Director

Relationship

Martti has not been very responsive about changing their software to meet our needs in terms of...

Aug 2022
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Director

Functionality and Upgrades

We want to be able to survey patients about the quality of the interactions. Currently, Martti...

Aug 2022
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Director

Relationship

We have gone through a cycle of representatives over the last year, so it has been tough to develop...

Aug 2022
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Director

Functionality and Upgrades

The big thing that we have been trying to get for a while is the ability to use single sign-on...

Aug 2022
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Director

ROI / Cost (care and feeding)

Cloudbreak Health’s offering is pretty strong. They have been amiable and flexible to work with. The...

Mar 2022
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Director

Technology

We have had some performance issues, mostly related to the technology side of the product, that we...

Mar 2022
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Director

Relationship

The vendor went through some leadership changes. I feel like the vendor missed some strategic pieces...

Mar 2022
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Director

Relationship

Cloudbreak Health and the other vendors involved worked together and did the integration for us quickly....

Mar 2022
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Director

Relationship

Executive involvement is where the vendor shines. They are almost to the point of being annoying...

Mar 2022
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Director

Interfacing and Integration

We have had some issues with integrations. When integrations go down, the blame floats back and...

Mar 2022
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Director

Service and Support

The vendor does try to be proactive from a support perspective. They try to make things better. The...

Mar 2022
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Director

Service and Support

I wish some of Cloudbreak Health’s staff members were more cheery, jovial, or customer service...

Mar 2022
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(0)
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Manager

Relationship

I like the availability of the languages we need in the system. Our vendor representative is very...

Mar 2022
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Manager

Technology

I don’t care for the connectivity in the system. The connectivity of the system is difficult based...

Mar 2022
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Manager

Implementation and Training

I would like to see more training provided to new employees who are using the system. We don’t...

Mar 2022
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Manager

Relationship

Martti tends to take their success stories and blow them out of proportion. It isn't bad that they...

Mar 2022
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Manager

Interfacing and Integration

We love Martti's interpreters so much. They are great, and the technology is great. The situation is...

Mar 2022
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Manager

Relationship

We signed up with Martti because of their big name. They were one of the bigger names and were more...

Mar 2022
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Manager

Relationship

There is a huge gap between the vendor's vision and where they are. They don't have enough language...

Mar 2022
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Manager

Technology

We had a lot of outages in a short period of time, and the vendor promised those wouldn't happen...

Mar 2022
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Manager

Service and Support

The vendor definitely needs to give more consistent attention to local clients. Representatives get...

Mar 2022
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Manager

Other Observations & Comments

I give so much credit to my team for being the trainers on how to use Martti Telehealth. I wouldn't...

Mar 2022
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Manager

Functionality and Upgrades

The smiling faces on Martti's advertising don't match the smiling faces of the users in real life....

Mar 2022
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Manager

Functionality and Upgrades

Martti's iPads are fancy, and it can be difficult to learn all the nuances of what it takes to make...

Mar 2022
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Manager

Relationship

The executives at Martti are great people, but they are a bit removed from the actual solution...

Mar 2022
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Manager

Relationship

Martti knows how to take failure to their advantage. They are great at learning from their mistakes.

Mar 2022
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Manager

Interfacing and Integration

We haven't seen any improved training from Martti. We were promised more clinical trainings to make...

Mar 2022
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Physician

Relationship

The vendor has delivered on the things we have wanted to do, and they have helped us troubleshoot...

Dec 2021
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(0)
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Physician

Functionality and Upgrades

I am quite happy with Martti Telehealth. The interpreter comes relatively quickly; they come within...

Dec 2021
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Physician

Interfacing and Integration

We stumbled upon issues with the integration, and those issues led to missed opportunities for...

Dec 2021
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