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Martti Telehealth Commentary
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Schafer Jackson
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
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Telehealth Performance 2022: What Is the State of Telehealth Post-Pandemic?
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Cloudbreak: First Look 2021
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COO

Relationship

The decline in our relationship with the vendor has been happening for the last few years and may be...

Oct 2023
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COO

Relationship

We are trying to do some things, but we are running into issues with the product and the support...

Oct 2023
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Director

Value

Martti had good products out of the gate a few years ago. But now, the marketplace is crowded, and...

Jul 2023
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Director

Relationship

Getting Martti to hold up some of the promises they have made hasn't been easy. They have kept their...

Jul 2023
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Director

Product

Martti does not do well as far as interoperability goes. A lot of that is due to the lack of single...

Jul 2023
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Director

Product

With Martti, I wish we could choose at the start of the call whether the call is audio only and...

Jul 2023
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Director

Relationship, Product

We have not been happy with Martti Telehealth. Martti doesn’t seem to learn very well from the...

Jul 2023
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Manager

Product

Some people are satisfied with the efficiency of Martti Telehealth, and some are dissatisfied....

Apr 2023
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Manager

Relationship, Operations

Martti is involved and helps us with the implementations. The vendor provides services, and that is...

Apr 2023
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Manager

Relationship

Martti's quality is decreasing. Our organization is way too big for the vendor. When we ask the...

Apr 2023
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Manager

Product

I would like Martti to support more major languages. With certain languages, such as Farsi, there...

Feb 2023
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Manager

Relationship

I love our support staff from the vendor. They have offered resources and tools to build our...

Feb 2023
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Related Reports
Performance
KLAS article icon
Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
First Look
KLAS article icon
Cloudbreak
19 February 21    |   Adam Cherrington and Sam Eaquinto
Cloudbreak offers a unique telehealth platform that is built to scale and is connected to a network of real-time medically qualified interpreters. In the past year, Cloudbreak has offered a telehealth solution with their interpretation services. This report aims to validate the use cases where customers are using both the solution and the services.



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