Martti Telehealth
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Schafer Jackson
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User Commentary

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Director

Cloudbreak Health’s offering is pretty strong. They have been amiable and flexible to work with. The...

Mar 2022
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Director

We have had some performance issues, mostly related to the technology side of the product, that we...

Mar 2022
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Director

The vendor went through some leadership changes. I feel like the vendor missed some strategic pieces...

Mar 2022
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Director

Cloudbreak Health and the other vendors involved worked together and did the integration for us quickly....

Mar 2022
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Director

Executive involvement is where the vendor shines. They are almost to the point of being annoying...

Mar 2022
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Director

We have had some issues with integrations. When integrations go down, the blame floats back and...

Mar 2022
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Director

The vendor does try to be proactive from a support perspective. They try to make things better. The...

Mar 2022
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Director

I wish some of Cloudbreak Health’s staff members were more cheery, jovial, or customer service...

Mar 2022
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Manager

I like the availability of the languages we need in the system. Our vendor representative is very...

Mar 2022
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Manager

I don’t care for the connectivity in the system. The connectivity of the system is difficult based...

Mar 2022
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Manager

I would like to see more training provided to new employees who are using the system. We don’t...

Mar 2022
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Manager

Martti tends to take their success stories and blow them out of proportion. It isn't bad that they...

Mar 2022
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Manager

We love Martti's interpreters so much. They are great, and the technology is great. The situation is...

Mar 2022
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Manager

We signed up with Martti because of their big name. They were one of the bigger names and were more...

Mar 2022
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Manager

There is a huge gap between the vendor's vision and where they are. They don't have enough language...

Mar 2022
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Manager

We had a lot of outages in a short period of time, and the vendor promised those wouldn't happen...

Mar 2022
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Manager

The vendor definitely needs to give more consistent attention to local clients. Representatives get...

Mar 2022
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Manager

I give so much credit to my team for being the trainers on how to use Martti Telehealth. I wouldn't...

Mar 2022
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Manager

The smiling faces on Martti's advertising don't match the smiling faces of the users in real life....

Mar 2022
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Manager

Martti's iPads are fancy, and it can be difficult to learn all the nuances of what it takes to make...

Mar 2022
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Manager

The executives at Martti are great people, but they are a bit removed from the actual solution...

Mar 2022
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Manager

Martti knows how to take failure to their advantage. They are great at learning from their mistakes.

Mar 2022
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Manager

We haven't seen any improved training from Martti. We were promised more clinical trainings to make...

Mar 2022
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Physician

The vendor has delivered on the things we have wanted to do, and they have helped us troubleshoot...

Dec 2021
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Physician

I am quite happy with Martti Telehealth. The interpreter comes relatively quickly; they come within...

Dec 2021
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Physician

We stumbled upon issues with the integration, and those issues led to missed opportunities for...

Dec 2021
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Physician

The translation functionality is okay for patients. We do have issues with the quality of...

Nov 2021
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Physician

I appreciate that the vendor is responsive. I can get in touch with them. They will talk to me. I...

Nov 2021
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Physician

There are not that many vendors in the market who do translation services. That is Cloudbreak...

Nov 2021
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Physician

I would definitely not say the vendor keeps all promises. There are things that are always going to...

Nov 2021
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Physician

There have been times when Cloudbreak Health has tried to charge for things that we discovered were...

Nov 2021
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Physician

Cloudbreak Health's software is part of our long-term plans. We just want the product to start...

Nov 2021
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Director

We have stitched together a couple of different video platforms, and there have been some issues...

Nov 2021
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Director

The one outcome that we have been able to achieve is the reduction of costs for interpretation...

Nov 2021
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Director

The system is perfectly fine. It works and does what we need it to do, but the vendor is not pushing...

Nov 2021
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Manager

Cloudbreak Platform has been great. We don’t have enough live interpreters in our hospital, so we...

Aug 2021
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Manager

Cloudbreak Health integrated their software so fast because we went to telemedicine overnight, and...

Aug 2021
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Manager

Cloudbreak Health is creating more solutions, promoting more platforms, and sharing more ideas with...

Aug 2021
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Manager

Cloudbreak Health has provided us in-person managers, and that has changed a lot of our experience....

Aug 2021
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Manager

When I need something, I can reach out to Cloudbreak Health. The manager immediately responds super...

Aug 2021
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