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User Commentary
Culture, Relationship
The vendor promised that they would develop the system's functionality, but they never did. We also...
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Operations
The vendor's training is pretty basic. They basically have some online tutorials and some one-pagers...
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Product
The interface of the system's app is intuitive and easy to understand. The vendor's hardware is also...
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Product
We would like to have the option to select whether we want video or audio only. We need some way to...
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Relationship
Our account representative is fine when it comes to timeliness, but when we follow the vendor's...
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Relationship, Product
The system has changed hands two or three times with different owners in the last couple of years. I...
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Relationship, Value
The vendor isn't great at showing how the system benefits us in terms of a video interpreter service...
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Loyalty
We are planning to leave the vendor due to their customer service and their prices.
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Relationship
The decline in our relationship with the vendor has been happening for the last few years and may be...
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Relationship
We are trying to do some things, but we are running into issues with the product and the support...
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