Martti Telehealth
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Other Observations & Comments

We recently had a meeting with one organization that has a telehealth solution. They showed me their...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Martti has not been very responsive about changing their software to meet our needs in terms of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We want to be able to survey patients about the quality of the interactions. Currently, Martti...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have gone through a cycle of representatives over the last year, so it has been tough to develop...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The big thing that we have been trying to get for a while is the ability to use single sign-on...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Cloudbreak Health’s offering is pretty strong. They have been amiable and flexible to work with. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We have had some performance issues, mostly related to the technology side of the product, that we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor went through some leadership changes. I feel like the vendor missed some strategic pieces...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cloudbreak Health and the other vendors involved worked together and did the integration for us quickly....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Executive involvement is where the vendor shines. They are almost to the point of being annoying...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We have had some issues with integrations. When integrations go down, the blame floats back and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor does try to be proactive from a support perspective. They try to make things better. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I wish some of Cloudbreak Health’s staff members were more cheery, jovial, or customer service...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the availability of the languages we need in the system. Our vendor representative is very...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I don’t care for the connectivity in the system. The connectivity of the system is difficult based...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I would like to see more training provided to new employees who are using the system. We don’t...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Martti tends to take their success stories and blow them out of proportion. It isn't bad that they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We love Martti's interpreters so much. They are great, and the technology is great. The situation is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We signed up with Martti because of their big name. They were one of the bigger names and were more...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is a huge gap between the vendor's vision and where they are. They don't have enough language...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We had a lot of outages in a short period of time, and the vendor promised those wouldn't happen...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor definitely needs to give more consistent attention to local clients. Representatives get...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I give so much credit to my team for being the trainers on how to use Martti Telehealth. I wouldn't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The smiling faces on Martti's advertising don't match the smiling faces of the users in real life....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Martti's iPads are fancy, and it can be difficult to learn all the nuances of what it takes to make...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The executives at Martti are great people, but they are a bit removed from the actual solution...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Martti knows how to take failure to their advantage. They are great at learning from their mistakes.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We haven't seen any improved training from Martti. We were promised more clinical trainings to make...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor has delivered on the things we have wanted to do, and they have helped us troubleshoot...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I am quite happy with Martti Telehealth. The interpreter comes relatively quickly; they come within...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

We stumbled upon issues with the integration, and those issues led to missed opportunities for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF