Martti Telehealth Commentary
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Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Culture, Relationship

The vendor promised that they would develop the system's functionality, but they never did. We also...

Feb 2024
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Director

Operations

The vendor's training is pretty basic. They basically have some online tutorials and some one-pagers...

Feb 2024
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Director

Product

The interface of the system's app is intuitive and easy to understand. The vendor's hardware is also...

Feb 2024
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Director

Product

We would like to have the option to select whether we want video or audio only. We need some way to...

Feb 2024
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Director

Relationship

Our account representative is fine when it comes to timeliness, but when we follow the vendor's...

Feb 2024
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Director

Relationship, Product

The system has changed hands two or three times with different owners in the last couple of years. I...

Feb 2024
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Director

Relationship, Value

The vendor isn't great at showing how the system benefits us in terms of a video interpreter service...

Feb 2024
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Director

Loyalty

We are planning to leave the vendor due to their customer service and their prices.

Feb 2024
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COO

Relationship

The decline in our relationship with the vendor has been happening for the last few years and may be...

Oct 2023
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COO

Relationship

We are trying to do some things, but we are running into issues with the product and the support...

Oct 2023
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Director

Value

Martti had good products out of the gate a few years ago. But now, the marketplace is crowded, and...

Jul 2023
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Director

Relationship

Getting Martti to hold up some of the promises they have made hasn't been easy. They have kept their...

Jul 2023
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Director

Product

Martti does not do well as far as interoperability goes. A lot of that is due to the lack of single...

Jul 2023
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Director

Product

With Martti, I wish we could choose at the start of the call whether the call is audio only and...

Jul 2023
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Director

Relationship, Product

We have not been happy with Martti Telehealth. Martti doesn’t seem to learn very well from the...

Jul 2023
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