MatrixCare Home Health Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty
The integration for MatrixCare Home Health has been pretty good. As far as I know, MatrixCare Home...
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Culture, Value
I don't think I have ever had any vendor keep all their promises. I know when we needed certain...
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Product
The area we live in occasionally has spotty service, and that is a limiting factor in using...
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Operations
MatrixCare’s initial training was pretty good, but like everything, until we get our feet wet, we...
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Relationship
The vendor’s support is delayed. When we request something, we might be waiting on it for 15...
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Product
The product gives us the ability to document offline, and not being able to do that used to be a...
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Product
There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...
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Operations
MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...
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Product
The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...
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Relationship
The majority of the time, I get answers from the vendor’s support people right away. There was only...
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Relationship
I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....
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Product
One thing I like about the product is the way that we can have everything with dates and times when...
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Relationship, Product
When we have a client who is no longer with us, we deactivate or remove the client from being active...
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Product
With MatrixCare Home Health, we have the ability to view a patient offline. That is helpful for...
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Loyalty, Relationship, Product
MatrixCare is still working on getting some things we need for our state, and there is no other way...
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Value
If everyone in our industry got to start over and pick a new EMR without consequence, MatrixCare...
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Relationship
MatrixCare has excellent customer service.
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Relationship, Product
MatrixCare Home Health is pretty user friendly. There are a few glitches that we could look to...
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Product
With MatrixCare, there are little things here and there that could be improved, such as the ability...
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Operations, Product
The transition for the vendor over MatrixCare was not really smooth. The education wasn't great. As...
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Relationship, Product
A lot of times, we have to go manually into our iPads and update the product in the app; MatrixCare...
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Relationship
It is really hard to get ahold of anybody, and it may take weeks to resolve issues. MatrixCare could...
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Operations
Our implementation of MatrixCare Home Health was completely virtual, and I did not prefer that...
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Loyalty, Relationship
We built some things in the system with MatrixCare's people by our side, but now when those things...
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Operations
MatrixCare's training was awful. They did their training layer upon layer, but we wanted the...
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Product
There are some things in MatrixCare Home Health that make the system really inefficient, and we want...
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Relationship
With MatrixCare's support, we call in, but there is no really good ticket process where we have a...
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Relationship
When MatrixCare works on something, they do their piece, and then they are out. They don’t check in...
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Operations
I wish we were told that we have to have an IT person in our department who was dedicated 100% to...
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Product, Value
Several functions were present when we started that are no longer working properly. Opening another...
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Operations, Product
Sometimes when I am trying to find payer information or certain payments in MatrixCare Home Health,...
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Loyalty
I can see the potential for MatrixCare Home Health and what it can do for us, but we aren't there...
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Value
Our bills with MatrixCare haven’t gone up, and we don’t pay for some things, like certain trainings.
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Loyalty, Operations
I hope MatrixCare considers a hybrid model for implementations in the future. I get that MatrixCare...
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Product
There are some good standard reports in MatrixCare Home Health, and the user interface is pretty...
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Relationship, Product
One good thing about MatrixCare is that we can vote for what we want in the next optimization, and...
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Loyalty, Product, Product
Our company is transitioning to another vendor's system. So far, MatrixCare's system exceeds the...
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Operations
The only areas where MatrixCare's system could use more support would be with billing, adding...
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Product, Product
MatrixCare Home Health has an analytics program called MyAnalytics that is built in that we started...
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Operations, Operations, Product, Product
The financial reporting in MatrixCare Home Health is good, but the billing process in MatrixCare...
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Culture, Culture, Loyalty, Loyalty, Relationship, Relationship
As long as MatrixCare Home Health is cellular, it is great. Everything depends on whether people...
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Operations
The training was vigorous. We are a small agency, and I wear a lot of hats, so there was a lot of...
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Relationship
The vendor’s development is good. They are on top of stuff and moving fast. MatrixCare meets with us...
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Product
The system is easy to use, and the reports are really good. We can easily adapt them and make them...
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Operations, Product
One disadvantage of this system is that the way the program looks on the website and the way it...
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Relationship, Product
One positive aspect of working with MatrixCare is that we are hospital based, and they are...
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Relationship, Product
We don’t have very many issues with the product. We are online 99.8% of the time. We don't go down....
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Relationship
MatrixCare’s support could use some improvement. When we call a lot of their level-one people, we...
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Operations
MatrixCare could improve the training they provide for the products we add.
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Product
I don't have much that I can speak to that has gone well with MatrixCare Home Health. We had to...
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Relationship, Product
We have had a lot of issues with integration and interoperability with MatrixCare Home Health, and...
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Relationship, Product
When I had a state surveyor on-site, I could not reach anyone at MatrixCare, and they never resolved...
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Relationship
When we put in ideas, it feels like they end up in a black hole. The vendor seems intent on keeping...
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Operations
The hardest part of using MatrixCare Home Health or any software is its day-to-day operations for...
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Loyalty, Value
MatrixCare Home Health has really improved our billing services to home health vendors, and we have...
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Operations
When we did our training with the vendor's staff members, some of MatrixCare's presenters were from...
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Relationship
I would tell others who were looking at MatrixCare Home Health that it is very, very good....
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Product
MatrixCare Home Health is pretty well optimized for mobile devices, but if users don't have the...
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Product
MatrixCare has another system piece called MatrixCare Link. That is a HIPAA-compliant texting...
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Culture, Loyalty
We started with MatrixCare Hospice. To consolidate our platform, we waited until the contract was up...
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Product
The system isn't super intuitive. We can write orders in it, but we can't see the orders that we...
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Product
Our revenue cycle person uses MatrixCare Home Health’s claims analytics for meetings, so the whole...
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Product
Our revenue cycle person has to create some of the financial reports on their own. Also, the...
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Product, Value
It is pretty intuitive for clinicians to use MatrixCare Home Health on a tablet. I would give...
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Relationship
There is an issue we are having, and MatrixCare knows it is an issue. They have no idea where the...
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Product, Value
Overall, the revenue and financial reporting for home health is a bit off because what we bill and...
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Relationship
We reallly like MatrixCare's service and support team because there are always there and quite helpful....
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Relationship
MatrixCare does a good job of getting out updates and having those be seamless for us.
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Value
When it comes to value, MatrixCare could do better by not charging a nickel for every text we send....
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Product
When it comes to delivering new functionality, there are some other vendors delivering more...
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Operations, Product, Value
When we started with MatrixCare Home Health, it took our field staff members a long time to build...
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Relationship
We have done a few cases with MatrixCare's support, and we have had to wait for a while. We have had...
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Culture, Relationship
I started to look into additional software from the vendor for a certain area, but I got the...
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Relationship
There have recently been some very high-quality people working on things to solve some of our...
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Product
The overall system works for a back-end user sitting in an office, but it doesn't work great. We...
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Operations
MatrixCare had a lot of support for their implementation. Their implementation and orientation were...
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Relationship
If something is an easy problem that MatrixCare’s first-level support team can handle, the support...
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Loyalty
Overall, our experience using MatrixCare Home Health has been positive. Probably the best part is...
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Product
I think some of the billing and accounting features are where MatrixCare struggles. I have used a...
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Operations
Like other vendors, MatrixCare has an implementation phase, and the people doing that tend to know...
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Culture
My biggest generic dissatisfaction is because some of the things MatrixCare is working to resolve...
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Product
I would like to have more mobile capabilities for the nurses. There is no way to schedule on the...
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Operations
With scheduling, there was very clear communication on what we wanted to do, and the vendor told us...
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Product
The system gives us measurable outcomes, but seeing those is a matter of knowing how to plug things...
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Culture, Relationship, Operations
MatrixCare keeps promises 90% of the time. The issue is more of a timing situation. They talk about...
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Operations
The vendor doesn't really offer ongoing training to the level that I would expect. I know the...
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Relationship, Operations
I don't anticipate things getting worse. MatrixCare is up-to-date on the documentation. They do the...
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Operations, Product
MatrixCare delivers quarterly updates for the system. When that happens, we get a big, long document...
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Culture, Loyalty
Our previous software platform was going to be phased out and no longer supported by the vendor, so...
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Relationship
We have received really good support from the vendor when we have had questions or when glitches...
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Operations
MatrixCare was great with training. Our account manager and trainers were very accessible,...
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Product
One of the nice things about MatrixCare Home Health is that it generates a lot of usable data that...
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Relationship
Our recent experience with MatrixCare has been very good. The system's integration has gone well. IT...
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Relationship, Product, Value
We are reviewing our revenue, and it has been extremely difficult for us to get reports from...
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Operations
Our implementation with MatrixCare was fantastic. We had a contact at MatrixCare who helped us...
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Relationship, Product
We like the fact that MatrixCare is very on top of regulatory changes and updates to comply with...
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Relationship
We would like to see the tickets updated more frequently from MatrixCare in terms of the resolution...
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Relationship
MatrixCare is a lot better than what they were last year with keeping all their promises.
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Loyalty, Product
MatrixCare Home Health is relatively easy for the field staff to use. That is probably the most...
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Culture, Value
The price considerably went up, and MatrixCare said that they put out what they charge us for. That...
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Relationship
MatrixCare doesn’t keep all of their promises. When we went with MatrixCare, the idea was that we...
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Product
The mobile application has been freeing for the clinicians. That tool has done very well.
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Product
The scheduling application in the back office is a little clunky. It is not quite as user friendly...
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Relationship
We ran into a little snafu regarding the EVV because we have to use something mandatory in our...
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Relationship, Operations
I wish the vendor would spend more time going through the reports with us. I have had to create my...
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Product, Value
I wish it didn't take overnight sometimes for things to process on the billing side. But I guess it...
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Product
Something that is nice about MatrixCare Home Health is that there is a nice, easy-to-use tab within...
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Relationship, Value
I had a feature added for some of my clinicians who have some impairments, and the vendor charged me...
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Operations
The vendor’s initial training was really good. They also have a robust video-training library; when...
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Relationship
My favorite thing about the vendor is that I can actually get ahold of them, and they fix problems...
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Operations
The vendor’s onboarding process was rigorous. I thought that there was no way I could commit the...
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Product
The only thing that I would like to see changed is a way to chart the patient visits outside of an...
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Product
We see little quirks that we would like MatrixCare to fix, but overall, they are pretty good at...
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Relationship, Product
On the billing side, we wish we had a little more movement or capability to do certain things, like...
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Value
I probably would buy MatrixCare Home Health again. MatrixCare has been making a lot of changes that...
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Relationship
MatrixCare keeps us informed on updates, and that is a good thing. They make changes and updates...
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Relationship
I would like to be able to get ahold of some customer service people. It is tough to get through to...
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Relationship, Operations
Our MatrixCare trainer was really good. They were patient and listened to us. They answered all of...
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Product
Our nurses like the iPads they use with MatrixCare Home Health. The nurses can easily navigate...
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Product
We would like the main and mobile versions of the app to be more similar. That would help with...
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Operations
While the vendor was training us, we went through several different trainers, and that was...
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Culture
We didn't get what we were promised by MatrixCare, and what we were promised would have made things...
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Product
The product is a really good program. It is far better than any others that I have recently used....
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Product
Our billing clerk is able to do a lot in MatrixCare Home Health, and so is our financial manager,...
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Product
If MatrixCare had something similar to Microsoft Word, that would be very beneficial to us....
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Relationship
MatrixCare updates us daily on the announcement page.
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Product, Value
All EMRs have their pros and cons, but MatrixCare Home Health's pros outweigh the cons.
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Product
With MatrixCare Home Health, the authorization is disconnected from the entire system, and that...
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Product
For the most part, MatrixCare Home Health is pretty good in regard to being optimized for mobile...
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Operations
There are some things that I would suggest MatrixCare improve upon. When we implemented the program,...
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Relationship
When there are certain things that MatrixCare is aware of that are not working properly or there are...
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Value
MatrixCare Home Health is an easy, intuitive program. With the way that the system presents things...
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Loyalty, Product
As we grow, I don't know that MatrixCare Home Health is going to be able to grow with us unless...
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Product
The product offers some good financial reporting, but sometimes it is in different sections of the...
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Relationship, Product
I don't know that there is anybody in our industry who I would wholeheartedly recommend. There is...
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Product
The vendor doesn’t have a lot of integration for some of the cutting-edge products, but that is not...
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Relationship
Our customer representative has not been that great. When I contact them for help, the only response...
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Loyalty, Product
We have been actively looking for a different product because MatrixCare's system doesn't meet all...
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Relationship, Operations
MatrixCare usually does a really good job of supporting us through upgrades, but during our recent...
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Operations
I like that if I am onboarding a new person, I can send them through the various webinars and things...
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Product
We don't have separate programs. We use MatrixCare's system as an all-in-one system. That is one of...
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Relationship
One of the things that stands out about MatrixCare is that when we call their tech line, we can get...
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Product
When we do billing and payroll things, we would like our RNs to be able to enter notes that will...
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Culture, Loyalty
I don't know what MatrixCare's vision is. I would be really excited to hear about their vision. I...
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Culture, Relationship
MatrixCare has never reached out to me. I am not necessarily dissatisfied with them, but it would be...
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Loyalty, Product
Out of all the places we have looked at for scheduling, MatrixCare has had the best options. Their...
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Product
There are a lot of things that we can't do on our smartphones or tablets with the system that we...
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Relationship
As MatrixCare has grown larger, their customer service has diminished. Back in the day, I could call...
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Product
Reports are the biggest issue we have with MatrixCare's product. There are no crystal-clear reports...
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Relationship, Product
The product itself has not been developed through the times. The vendor is always asking for ways to...
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Relationship
I would like MatrixCare to proactively ask or survey us to see whether we are satisfied, and if we...
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Value
MatrixCare Home Health has cost me a little more money than I wanted to spend. Everything that we do...
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Product
The product does what it has to do, and it is user friendly once we use it.
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Relationship
The vendor keeps me up-to-date if there are issues going on, and the vendor is good about notifying...
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Relationship, Operations, Product
When we are trying to learn or figure out something about the product, it is hard to find the topic...
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Relationship
It would be nice if we could partner with someone specific at MatrixCare to help us if we need to...
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Product
Financial reporting has been a struggle with MatrixCare. We are trying to get financial reports from...
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Relationship
MatrixCare has been a responsive vendor, and their support has improved a lot over the years. I can...
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Value
For every additional integration with MatrixCare, there is a fee. We pay for anything that is not...
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Product
MatrixCare’s user interface for clinicians is very nice. The solution can capture clinical...
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Relationship, Product
From a technical perspective, MatrixCare has been on top of making sure they test iOS compatibility...
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Operations
What we enjoy about MatrixCare Home Health is the disconnected point-of-care option, so we don't...
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Relationship, Product
We had quite a few issues with the billing setup because of something on MatrixCare’s end. We lost...
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Product
I love the assessment and how it is driven toward a patient-specific care plan that is developed by...
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Product
We still utilize another system for CAHPS and current data outcomes, mainly because the analytics...
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Product
We have been utilizing the product for a while now, and it is nice to see some data come through and...
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Relationship
The responsiveness of the support team is good. On a day-to-day basis, we can call in. Sometimes for...
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Relationship, Operations
Things with MatrixCare have been good. There are continual updates that I need to make to stay in...
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Loyalty, Product
Inside MatrixCare Home Health, there is a lot of reporting. The vendor has a whole section on the...
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Product
For the last few months, we have been having some issues with our iPads and our external keyboards,...
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Operations, Product
MatrixCare's product is not complicated. It is easy to train new staff. There are a lot of dropdown...
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Relationship
MatrixCare is very good at answering our questions. If we need support, they are very timely in...
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Value
We would like MatrixCare to not charge for every single new little thing they come out with. They...
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Relationship, Operations
MatrixCare does monthly upgrades, and they always send out a sheet explaining the upgrades....
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Relationship
When we speak to a live support person, MatrixCare usually takes the information and says they have...
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Product
It would be nice if the home service piece integrated with MatrixCare Home Health in a more...
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Product
There are a couple of things in MatrixCare Home Health that could be more user friendly. We can't...
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Relationship
Sometimes it is hard to get an answer from MatrixCare right away. A lot of times, we have to leave a...
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Product
I like the analytics portion of MatrixCare Home Health. That is an easy spot to see how our agency...
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Product
MatrixCare Home Health has something called My Analytics Viewer that is built into their software,...
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Relationship
The vendor has great customer support people who solve our problems.
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Relationship
MatrixCare's culture seems progressive, specifically in the way the vendor anticipates changes. I...
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Product
There are certain modules in the system that have confusing layouts at times, and the system has...
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Operations
I think that the system's training needs to be improved. We were very dependent on a subject matter...
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Loyalty
We decided to go with the system because of its user experience and ease of use.
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Relationship, Product
The home health area is a revolving door in that its payment methods constantly change. I like that...
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Relationship
I would like to see the vendor help us a little more with value-based purchasing options on how to...
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Culture, Relationship
We did an upgrade with the vendor to help us with our billing and insurance, and the vendor assured...
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Culture, Value
MatrixCare has been doing a lot more charging recently, such as with little add-ons and interfaces....
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Loyalty, Relationship
We are working on EVV so that clinicians have to clock in on-site and at their clients' homes. For...
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Product
I like all the reports that I can pull where it is easy to see different things that used to take a...
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Operations
I like the ease of the system. We have ongoing training online if we need it.
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Operations, Product
We have had several upgrades cause glitches that we have had to fix. We had an authorization issue...
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Culture
We contracted with MatrixCare to help us with a new business line. We didn't feel like they solved...
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Operations
There isn't any training unless we call the support team and ask them how to do something.
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Product
When MatrixCare Home Health works, it works. I have been using it for several years, so it is easy...
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Relationship
MatrixCare's support team is pretty good, but we have to follow up with them. If we don't, they...
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Relationship
MatrixCare is somewhat proactive because they send us release notes and things like those. Our CEO...
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Relationship, Value
MatrixCare Home Health is cost effective. If I were recommending the system to someone doing...
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