MatrixCare Home Health (Brightree)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Functionality and Upgrades

The vendor does not have EVV set up for private duty nursing, so I have to use something else to...

Oct 2022
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Manager

Relationship

The follow-up meetings that the vendor does have been very consistent. The vendor never cancels...

Oct 2022
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Manager

ROI / Cost (care and feeding)

One of our integrations is great, but the system doesn't hook up with our EMR’s secure messaging...

Oct 2022
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Manager

Functionality and Upgrades

The product is very compliant. Things such as notes and plans of care flow over how they should.

Oct 2022
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Manager

Service and Support

I love to use the community web support chat room, but every other time I go to use it, there is no...

Oct 2022
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Manager

Implementation and Training

MatrixCare’s training was all online, and it was great, but I feel like the vendor let us go too...

Oct 2022
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Manager

Other Observations & Comments

My nurses like MatrixCare's system, but there are a few things that don't flow with the charts,...

Oct 2022
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Manager

Functionality and Upgrades

On the billing end, when the system works, it is awesome. We just have to make a few clicks to make...

Oct 2022
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Manager

Service and Support

I am satisfied with MatrixCare's support team because they usually get back to us right away when we...

Oct 2022
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Manager

Win/Loss - Why they were selected (by current clients)

I would probably buy the product again because we vetted different products and felt that...

Oct 2022
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Manager

ROI / Cost (care and feeding)

MatrixCare pretty much always charges. If we want something additional, they always hit us with a fee....

Oct 2022
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Manager

Relationship

MatrixCare keeps their promises now, but last year, I would have said they didn't keep their...

Oct 2022
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Manager

Functionality and Upgrades

Our staff understands the product well, especially because most of our staff have been at our...

Oct 2022
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Manager

Technology

We have issues with the system going down on occasion and with little things that happen. When the...

Oct 2022
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Manager

Service and Support

The online support people are extremely helpful and timely in their responses.

Oct 2022
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Manager

Functionality and Upgrades

Overall, we are pleased with the functionality and interoperability of the product and would...

Oct 2022
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Manager

Functionality and Upgrades

I have issues with Medicare secondary claims. I have to do those manually because MatrixCare's...

Oct 2022
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Manager

Service and Support

The system's reports are abundant and plentiful; however, we are unsure of the criteria for how and...

Oct 2022
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Director

Functionality and Upgrades

Getting things done in MatrixCare's system requires so many steps. In terms of flow with charting, I...

Oct 2022
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Director

Functionality and Upgrades

If I could change anything in MatrixCare's solution, I would change how we are able to schedule...

Oct 2022
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Director

Functionality and Upgrades

The financial side of MatrixCare Home Health is a whole other beast. We have unique circumstances...

Oct 2022
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Director

Interfacing and Integration

Our whole goal is to have one system for everything, but we are not able to. I feel like all we have...

Oct 2022
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Director

Functionality and Upgrades

The system does not let us view each patient's schedule for a week at a time when we do private duty...

Oct 2022
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Director

Implementation and Training

The training process for MatrixCare's solution would have been better in person. The training was...

Oct 2022
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Director

Functionality and Upgrades

I like MatrixCare's app for the field. It flows easily. We swipe, and the system moves to the next...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Whether MatrixCare charges for every little thing depends on what we want. Sometimes the vendor will...

Oct 2022
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Analyst/Coordinator

Implementation and Training

The biggest benefits we have received have been all the upgrades and updates that MatrixCare has...

Oct 2022
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Analyst/Coordinator

Service and Support

The only thing we would like to see MatrixCare improve on is their timeliness with answering...

Oct 2022
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Nurse

ROI / Cost (care and feeding)

I would like the product to automatically fax the medication. MatrixCare has some other integrated...

Sep 2022
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Nurse

Functionality and Upgrades

Driving outcomes is everybody's goal. But within the system, some of MatrixCare’s interventions and...

Sep 2022
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Nurse

Functionality and Upgrades

MatrixCare Home Health does what the vendor said it would. The product is simple, so someone can...

Sep 2022
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Director

ROI / Cost (care and feeding)

I would not buy MatrixCare Home Health again. The pricing is a little high. There are add-ons, but...

Sep 2022
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Director

Functionality and Upgrades

The product is user friendly. It flows over into the care plan. I do everything in one area, and...

Sep 2022
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Director

Functionality and Upgrades

I like the compliance that is built into the software. The system helps us with our compliance and...

Sep 2022
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Director

Interfacing and Integration

It is sometimes hard to keep track of what piece I am looking at in the system. There is a lot of...

Sep 2022
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Director

Functionality and Upgrades

The product is pretty self-explanatory and easy to use. Our executives didn't like some of the...

Aug 2022
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Director

Functionality and Upgrades

Occasionally, we have a few little bugs with the updates, but they are fixed and taken care of. We...

Aug 2022
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Director

Functionality and Upgrades

We use iPads, and the product’s charting does really a good job. It prompts us and has care...

Aug 2022
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Director

Functionality and Upgrades

The vendor is innovating all the time. They do keep moving forward. One thing I wish they would do...

Aug 2022
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Director

Relationship

The vendor provides coffee-talk meetings, and those allow clients to keep up with what is going on...

Aug 2022
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Director

Functionality and Upgrades

Something I would like to see from MatrixCare is some minor flow changes in the process because we...

Aug 2022
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Director

Other Observations & Comments

Our hospital is on a larger EMR system, so the hospital is talking about moving us to that EMR...

Aug 2022
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Director

Lessons Learned

There is good potential that I would buy MatrixCare's system again, but I would look hard at some...

Aug 2022
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Director

Relationship

I have direct contact with some people that are at the top if I need them. MatrixCare keeps the...

Aug 2022
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Director

Lessons Learned

MatrixCare has upgrades and new products, and there is typically a charge for those things. But the...

Aug 2022
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Director

Implementation and Training

MatrixCare could make some improvements in the way they approach training. We paid for some ongoing...

Aug 2022
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Director

Functionality and Upgrades

From the office side, the product is visually easy to maneuver, and it is well organized. It has...

Aug 2022
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Director

Technology

The product is on iPads, so staff members have gone from using laptops that are bulky and heavy to...

Aug 2022
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Director

Technology

We sometimes have issues with the iPad, but I am not sure that is MatrixCare's fault. The issues are...

Aug 2022
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CEO/President

Relationship

The system does everything we need it to do, and the vendor is constantly looking for the next steps...

Jul 2022
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CEO/President

Service and Support

MatrixCare will respond to our needs. Once we bring an issue up, they are all over it. When the...

Jul 2022
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CEO/President

Functionality and Upgrades

I don't use the product every day, but when I need to use it, I could use it in my sleep. People...

Jul 2022
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COO

Functionality and Upgrades

MatrixCare’s clinical application is very strong and easy to use and navigate through. We would...

Jul 2022
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COO

ROI / Cost (care and feeding)

MatrixCare has brought multiple integrations that have been of great benefit to us. The vendor has...

Jul 2022
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COO

Functionality and Upgrades

Scalability is the biggest challenge we face with MatrixCare Home Health. As we have grown,...

Jul 2022
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COO

Lessons Learned

I do not believe MatrixCare has experts in the field or people from the outside helping them make...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The solution needs a lot of work. I hope that the vendor will improve it. In our focus groups, we...

Jul 2022
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VP/Other Executive

Implementation and Training

All of the training that we have received from the vendor has been virtual. That would have been...

Jul 2022
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Director

Functionality and Upgrades

All EHRs are pretty much the same; they all have pros and cons. MatrixCare's system is fine for us,...

Jul 2022
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Nurse

Implementation and Training

All of our training was done via Zoom, and I am not sure whether that is the norm or whether that...

Jun 2022
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VP/Other Executive

Service and Support

MatrixCare's support leaves a lot to be desired. We call the vendor's support black hole support....

Jun 2022
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VP/Other Executive

Functionality and Upgrades

My clinicians absolutely love the product. It is efficient, and documenting things on the iPads is...

Jun 2022
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VP/Other Executive

Interfacing and Integration

MatrixCare's product has a medication integration so that the system can pull a patient's...

Jun 2022
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Director

Relationship

MatrixCare is trying to stay relevant and evidence based in what they are doing. They have gotten a...

Jun 2022
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Director

Relationship

MatrixCare is helping us to be as efficient as possible by really helping us keep up-to-date as an...

Jun 2022
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Director

Functionality and Upgrades

We have had a lot of struggles around medication reconciliation within the product. That was...

Jun 2022
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Manager

Service and Support

When I have called the support team, a lot of the time I get bounced around for days before I get an...

Jun 2022
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Manager

Relationship

The vendor used to be proactive but not anymore. I used to have quarterly meetings to touch base...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have looked at getting some add-ons that would benefit us. But the add-ons come at an expense. We...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Most days, MatrixCare's system works okay. But on the days when the system doesn't work, it seems to...

Jun 2022
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VP/Other Executive

Service and Support

We sometimes feel like we know more than the support people. They just have a lot of turnover and...

Jun 2022
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VP/Other Executive

Relationship

MatrixCare takes product suggestions through a voting system, and that process almost seems like a...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The MatrixCare product is not very individual friendly. We can’t individualize it to our needs. I...

Jun 2022
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Director

Lessons Learned

The MatrixCare system integrates with one of our third-party systems, but a lot of our integrations...

Jun 2022
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Director

Service and Support

MatrixCare's biggest strength is their understanding of our business and their ability to support...

Jun 2022
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Director

Functionality and Upgrades

An overhaul of the system's user interface would dramatically improve the experience for end users....

Jun 2022
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Director

Functionality and Upgrades

MatrixCare's system is very easy for my billing staff to use. The system works very well for billing...

Jun 2022
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Director

Functionality and Upgrades

MatrixCare's financials system is very expensive, and there is too much clicking required to...

Jun 2022
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Manager

Functionality and Upgrades

Our end users don’t feel that things are well tested, and that is a point of frustration. Things get...

Jun 2022
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Manager

Relationship

There are some limitations to achieving outcomes. There might be growing pains as the vendor tries...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Our providers complain that they have to sign papers. Using the provider portal is cost-prohibitive...

Jun 2022
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Manager

Implementation and Training

The vendor has a community web page, but the search functionality has gotten worse. When trying to...

Jun 2022
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Manager

Technology

The application struggles to connect with our tablets. There is a lot of maintenance needed. The...

Jun 2022
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Manager

Implementation and Training

During the transition from Brightree to MatrixCare, there were a lot of stumbling blocks.

Jun 2022
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Manager

Service and Support

There are communication gaps when something new is rolled out. A lot of times, significant changes...

Jun 2022
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Manager

Functionality and Upgrades

The product can and does offer a lot. I would rate the ease of use for the end users pretty well.

Jun 2022
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VP/Other Executive

Functionality and Upgrades

One of the benefits we have seen from working with MatrixCare's system is better communication with...

Jun 2022
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VP/Other Executive

Relationship

I don’t think that MatrixCare has hit their deadlines. We join the vendor's discussions and listen...

Jun 2022
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Manager

Service and Support

Support is where the vendor really struggles. Typically, when I call in, I get a series of...

Jun 2022
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Manager

Interfacing and Integration

In order to share any electronic data from our health system’s EMR to MatrixCare's system, there has...

Jun 2022
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Manager

Future Outlook

Our hospital system is moving to another EMR vendor, so we are going to be replacing MatrixCare's...

Jun 2022
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Manager

Relationship

I have direct contacts for some of the leadership at MatrixCare, and unfortunately, I have had to...

Jun 2022
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Manager

Functionality and Upgrades

MatrixCare keeps on top of regulatory requirements and is good about implementing those, and that is...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

MatrixCare avoids charging for every little thing if we use their subscription. If we don’t have the...

Jun 2022
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VP/Other Executive

Implementation and Training

Their training and learning management could use some attention. There needs to be improvement in...

Jun 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We looked at KLAS’ research before we chose MatrixCare, and that research was a deciding factor. The...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

I hope we never have to switch systems again. MatrixCare is part of our long-term plans. I think it...

Jun 2022
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Director

Future Outlook

The vendor is trying to do good things with interoperability. The vendor has some integration pieces...

Jun 2022
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VP/Other Executive

Relationship

The vendor is responsive. We put tickets in so that they can fix things. MatrixCare responds if we...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor charges for big upgrades. But training, implementing, and onboarding are things...

Jun 2022
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VP/Other Executive

Implementation and Training

We had some hiccups during the implementation. Our implementation manager was new, and they didn't...

Jun 2022
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Director

Future Outlook

The vendor is trying to revamp the product by doing different betas. The vendor is trying to work on...

Jun 2022
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Director

Service and Support

We have needed to tap into MatrixCare's subject matter experts and some people who know the system...

Jun 2022
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Director

Implementation and Training

The initial training, if there was any, was very minimal. We have to request ongoing training and...

Jun 2022
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Director

Functionality and Upgrades

The functionality of the product is not geared toward our specialty, and that is no fault of...

Jun 2022
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Director

Relationship

We are in a fast-paced growth mode, so we need MatrixCare to be responsive. MatrixCare needs to be...

Jun 2022
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VP/Other Executive

Technology

It seems like MatrixCare is always thinking of new technology. They are doing speech-to-text...

Jun 2022
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VP/Other Executive

Service and Support

Instead of reading our whole description of what the problem is, the support team will see the first...

Jun 2022
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VP/Other Executive

Implementation and Training

The vendor has good support for training initially and afterward. For initial training, MatrixCare’s...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We are paying less for MatrixCare's product than we were for our previous product, and we are...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The office side of MatrixCare's software can be clunky at times. There is one unique situation we...

Jun 2022
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VP/Other Executive

Relationship

MatrixCare has been pretty good at getting us the information that we need to dump into our system...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The upgrades tend to have bugs sometimes. There have been a couple of instances where we have done...

Jun 2022
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VP/Other Executive

Implementation and Training

I felt like the implementation went well. The vendor was super responsive to our needs. They gave us...

Jun 2022
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Director

Functionality and Upgrades

The vendor is trying to open up data and make things available with MyData. That is supposed to help...

Jun 2022
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Manager

Interfacing and Integration

Overall, we have had a good experience with MatrixCare. Order compliance is a really good thing....

Jun 2022
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Manager

Service and Support

The MatrixCare support is fantastic. If we have any problems, we fill out a ticket and talk to the...

Jun 2022
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Nurse

Functionality and Upgrades

Brightree is easy to work with and understand.

Jun 2022
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Manager

Functionality and Upgrades

Every time MatrixCare has to do some type of system update, they let us know in advance and make...

Jun 2022
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Nurse

Service and Support

If we need help, we don't have any problem getting help. We can call and get someone to answer us...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Since moving to the MatrixCare software and getting off paper, we are able to do billing on a more...

Jun 2022
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Manager

Functionality and Upgrades

One of the reasons that we went to MatrixCare initially was there was a payroll side, a billing...

Jun 2022
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Manager

Functionality and Upgrades

One improvement that we would like to see in Brightree's product is some type of offline syncing or...

May 2022
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Manager

Interfacing and Integration

The Brightree product is decent for what we do, but unless we have the add-ons, the product doesn’t...

May 2022
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Manager

Relationship

Our time with MatrixCare has been more up and down than our time with any other vendor we currently...

May 2022
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VP/Other Executive

Functionality and Upgrades

My overall gripe with the solution is that the system does not feel like it was created by somebody...

May 2022
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VP/Other Executive

Functionality and Upgrades

The system is very compliant. Although we don't like the structure, with the way the system is...

May 2022
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Director

Functionality and Upgrades

The documentation is very thorough. That is almost to the point that if a clinician doesn't know...

May 2022
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Director

Functionality and Upgrades

MatrixCare Home Health really lacks when it comes to the PDGM for homecare. The system doesn't...

May 2022
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Director

ROI / Cost (care and feeding)

At this point, MatrixCare Home Health is number one on the cost.

May 2022
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Director

Relationship

One of the limitations with this product is the ability to progress it. The healthcare arena is...

May 2022
||
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Director

Relationship

When we onboarded MatrixCare Home Health, we had a very clear list of things that we expected from...

May 2022
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Director

ROI / Cost (care and feeding)

MatrixCare nickel-and-dimes us on every little thing they can. That is painful. Any kind of addition...

May 2022
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Director

Implementation and Training

The ease of use with an iPad and the ease of training were great.

May 2022
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VP/Other Executive

Implementation and Training

MatrixCare does their best to keep all promises. When we first went with MatrixCare, we had some...

May 2022
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Director

Relationship

There is sometimes a delay on things, but for the most part, MatrixCare keeps promises. We have an...

May 2022
||
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Director

ROI / Cost (care and feeding)

Within updates to our MatrixCare system, there are things that are included, but anything that is an...

May 2022
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Director

Functionality and Upgrades

MatrixCare Home Health is a pretty good software compared to others that we have had in the past....

May 2022
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Director

Future Outlook

We have gotten over the new-user jitters with MatrixCare, and we now truly feel like we can really...

May 2022
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Director

ROI / Cost (care and feeding)

Technically, MatrixCare doesn’t nickel-and-dime. The vendor has a core product, and they thoroughly...

May 2022
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Director

Interfacing and Integration

We set up interoperability between MatrixCare's product and another product, and that process was...

May 2022
||
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Director

Functionality and Upgrades

I can get a new nurse with experience in our line of business up and functional with MatrixCare's...

May 2022
||
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Director

Functionality and Upgrades

MatrixCare just recently put in an interdisciplinary care-planning ability, but the product needs a...

May 2022
||
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Director

Service and Support

The vendor’s support staff needs to be clinical. A lot of times when we are dealing with the support...

May 2022
||
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Director

Relationship

MatrixCare is meeting our functionality today and keeping us informed about what is on their road...

May 2022
||
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Director

Implementation and Training

We have rolled out a few new MatrixCare products, and those rollouts have been successful, but the...

May 2022
||
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Director

Relationship

When MatrixCare bought Brightree a couple of years ago, the vendor experienced some hiccups, but...

May 2022
||
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Director

Service and Support

The vendor is definitely proactive because they let us know whether something is down or whether...

May 2022
||
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Director

Relationship

Our MatrixCare account manager really is the executive who walks alongside us. That person listens...

May 2022
||
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Director

ROI / Cost (care and feeding)

I love the fact that we have tangible outcomes so immersed in the home health and hospice realm....

May 2022
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Director

ROI / Cost (care and feeding)

My upper leadership at the time of renewing our contract with MatrixCare required me to look at a...

May 2022
||
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Director

Future Outlook

A year from now, I anticipate being at the same place with MatrixCare based on the road map that has...

May 2022
||
(0)
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Director

Implementation and Training

It would be nice if the implementation services included having someone come back a few weeks or...

May 2022
||
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Director

Implementation and Training

With updates, the vendor is pretty good about having webinars and trying to send out some...

May 2022
||
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Director

Implementation and Training

All the training is set up through emails and webinar links. MatrixCare does have a community where...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

MatrixCare’s mobile application is very easy to use, and it has quick synchronization.

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We wish that MatrixCare would improve the integration and the ability to reconcile more data so that...

Apr 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The product has the functionality to search for and select a patient. Sometimes, we get errors. That...

Mar 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I find it easy to get around in the product. Everybody else says that too. I haven’t heard any...

Mar 2022
||
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Manager

Functionality and Upgrades

The Brightree product is not compatible with what we do. The product is okay for Medicare-only...

Mar 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

We have to pay for everything with Brightree, including any sort of upgrade. If we want to use...

Mar 2022
||
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Manager

Implementation and Training

The Brightree product is not user friendly. We can't figure out how to use it. I have only one...

Mar 2022
||
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Manager

Service and Support

Brightree lets us know when things are coming up. There are a couple of people that call us and help...

Mar 2022
||
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VP/Other Executive

Relationship

One of the big benefits of MatrixCare is that they seem to be a true partner. They seem interested...

Mar 2022
||
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VP/Other Executive

Functionality and Upgrades

The reporting is really good on the back end. The reporting is very transparent and intuitive; it is...

Mar 2022
||
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Director

Implementation and Training

There is so much information to learn when switching EHR systems, and the vendor's team members were...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

What we were paying our old vendor was ridiculous for what we got. Their system was old and...

Mar 2022
||
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Director

Service and Support

The vendor's support is great. My biller and some of my coders have contacted MatrixCare's support...

Mar 2022
||
(0)
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CEO/President

Functionality and Upgrades

MatrixCare's financial system has been fantastic for us. We have a tiny percentage that we can write...

Mar 2022
||
(0)
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CEO/President

Functionality and Upgrades

MatrixCare is built with compliance in mind, so there are several checks and balances and stops...

Mar 2022
||
(0)
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CEO/President

Functionality and Upgrades

Workflow and task management within the system would be very helpful for us. We are growing and have...

Mar 2022
||
(0)
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Director

Relationship

Compared to when the vendor was just Brightree, MatrixCare is doing so much better. When they mess...

Mar 2022
||
(0)
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Director

Relationship

The vendor holds a meeting that they call coffee talk, but I have problems getting on the call. I...

Mar 2022
||
(0)
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Director

Service and Support

If I contact my customer service person, they will get ahold of somebody and take care of whatever...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The nurses don’t complain about the workflow as much as they used to. I also don't usually hear a...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

When we are doing our scheduling in the scheduler, I would love it if the product could tell us...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

We are charged for every little thing. We don’t get training, because we would have to pay for it.

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

The product is probably one of the cheaper ones out there.

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

The product works really well for us. The vendor is very good about coordinating how we work with...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

The basic application is bundled as one payment. But with new changes, such as the talk-to-text...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

The vendor made some changes to their training resource. Sometimes, it is hard to find job aids to...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

The vendor is upgrading the system all the time, and sometimes it is difficult for all my staff to...

Feb 2022
||
(0)
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Nurse

Future Outlook

When we first implemented the system, the implementation was bad. The vendor had to come back. They...

Feb 2022
||
(0)
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Nurse

Service and Support

When I email or call the support people, they get back to me within 24 hours. If they send me an...

Feb 2022
||
(0)
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Nurse

Functionality and Upgrades

The medication feature is not working. That is the only problem we have had, and it creates a lot...

Feb 2022
||
(0)
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Nurse

Implementation and Training

A vendor executive sends us emails to let us know what is going on. The implementations for new...

Feb 2022
||
(0)
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Nurse

Implementation and Training

The vendor sends us emails about the upgrades, and the upgrades are no problem at all.

Feb 2022
||
(0)
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Nurse

Other Observations & Comments

There are two types of end users: field staff and office staff. The ease of use is great for the...

Feb 2022
||
(0)
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Nurse

Relationship

Overall, the vendor is doing a great job. Our contact person is fantastic. They have been with us...

Feb 2022
||
(0)
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VP/Other Executive

Implementation and Training

The solution is easy to use, but the vendor doesn’t provide any initial or ongoing training unless...

Feb 2022
||
(0)
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VP/Other Executive

Service and Support

MatrixCare's executive involvement used to be really good, but it isn't anymore. Once we finally...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

MatrixCare has advanced their general ledger, and there are no pain points there. The clinical piece...

Dec 2021
||
(0)
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