MatrixCare Home Health (Brightree)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
MatrixCare’s mobile application is very easy to use, and it has quick synchronization.
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We wish that MatrixCare would improve the integration and the ability to reconcile more data so that...
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The product has the functionality to search for and select a patient. Sometimes, we get errors. That...
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I find it easy to get around in the product. Everybody else says that too. I haven’t heard any...
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The Brightree product is not compatible with what we do. The product is okay for Medicare-only...
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We have to pay for everything with Brightree, including any sort of upgrade. If we want to use...
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The Brightree product is not user friendly. We can't figure out how to use it. I have only one...
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Brightree lets us know when things are coming up. There are a couple of people that call us and help...
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One of the big benefits of MatrixCare is that they seem to be a true partner. They seem interested...
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The reporting is really good on the back end. The reporting is very transparent and intuitive; it is...
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There is so much information to learn when switching EHR systems, and the vendor's team members were...
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What we were paying our old vendor was ridiculous for what we got. Their system was old and...
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The vendor's support is great. My biller and some of my coders have contacted MatrixCare's support...
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MatrixCare's financial system has been fantastic for us. We have a tiny percentage that we can write...
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MatrixCare is built with compliance in mind, so there are several checks and balances and stops...
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Workflow and task management within the system would be very helpful for us. We are growing and have...
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Compared to when the vendor was just Brightree, MatrixCare is doing so much better. When they mess...
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The vendor holds a meeting that they call coffee talk, but I have problems getting on the call. I...
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If I contact my customer service person, they will get ahold of somebody and take care of whatever...
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The nurses don’t complain about the workflow as much as they used to. I also don't usually hear a...
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When we are doing our scheduling in the scheduler, I would love it if the product could tell us...
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We are charged for every little thing. We don’t get training, because we would have to pay for it.
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The product is probably one of the cheaper ones out there.
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The product works really well for us. The vendor is very good about coordinating how we work with...
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The basic application is bundled as one payment. But with new changes, such as the talk-to-text...
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The vendor made some changes to their training resource. Sometimes, it is hard to find job aids to...
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The vendor is upgrading the system all the time, and sometimes it is difficult for all my staff to...
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When we first implemented the system, the implementation was bad. The vendor had to come back. They...
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When I email or call the support people, they get back to me within 24 hours. If they send me an...
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The medication feature is not working. That is the only problem we have had, and it creates a lot...
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A vendor executive sends us emails to let us know what is going on. The implementations for new...
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The vendor sends us emails about the upgrades, and the upgrades are no problem at all.
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There are two types of end users: field staff and office staff. The ease of use is great for the...
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Overall, the vendor is doing a great job. Our contact person is fantastic. They have been with us...
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The solution is easy to use, but the vendor doesn’t provide any initial or ongoing training unless...
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MatrixCare's executive involvement used to be really good, but it isn't anymore. Once we finally...
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MatrixCare has advanced their general ledger, and there are no pain points there. The clinical piece...
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We have an account manager who is pretty responsive, but I don't think they have the capability to...
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The system has had a few problems recently with stability, but other than that, it is good. It does...
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The vendor has rolled out a couple of different programs that have helped us to work with other...
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We have really improved in a lot of our areas because of the product. The upgrades have been very...
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My future satisfaction will be good because the vendor shares their road maps with us on a regular...
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When the vendor started out, they were Johnny-on-the-spot. And then their support slowed down a...
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MatrixCare Home Health has gotten a lot more intuitive over the years. Initially, the system wasn't...
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MatrixCare Home Health is very expensive, and MatrixCare charges extra for any add-ons. We were...
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MatrixCare Home Health lacks fields for a certain specialty, but I know that MatrixCare is working...
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The product is user friendly for clinicians. Recently, we implemented speech recognition, and that...
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Without a doubt, the vendor’s service is unbelievable. The clinical piece is strong probably because...
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Overall, we have had good experiences with MatrixCare. We have all been challenged by the COVID-19...
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The vendor gets back to us about issues pretty quickly, unless there is an overall issue that their...
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We purchased some things from the vendor that were different than what we received from them. We may...
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The vendor has worked on a lot of things to help us be more efficient. They listen to the things...
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If I bring on a new nurse, the training is my responsibility. MatrixCare has a learning center with...
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The vendor's quality reports are confusing, and they aren't very user friendly. The way that the...
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The vendor is good at staying ahead of the curve. They have a training system called Community, but...
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We generally hear back from the vendor's support on either the same day that we contact them or the...
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We have had a good experience with MatrixCare. I have worked with a number of different EHRs, and...
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Nobody is ever perfect with implementations, and sometimes along the timeline, we develop issues, so...
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MatrixCare offers us coffee talks and webinars. Those aren't personal, but they are offered as a way...
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MatrixCare's system gives us the ability to calculate a lot of decisions for admitting patients, but...
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If there is an issue, we reach out to our account person, and we often have to go in, create a...
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MatrixCare keeps up to date with any Medicare or Medicaid requirements. I don’t know whether they...
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There is an ease of use to the EHR now, but we had to figure that out. We struggled at first because...
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MatrixCare's system is part of our long-term plans. Changing software systems is very costly, and we...
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On my end, I use a lot of the reports and the QA, and those things have changed since we purchased...
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One of the weakest parts of the product that we have found is the scheduling component, particularly...
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At first, we selected our package and the features we wanted, but the vendor has now expanded, and...
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Our nurses like MatrixCare Home Health. We think that it is a whole lot better than the other system...
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MatrixCare does updates whenever they need to. MatrixCare stays up to date with regulations. We...
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Most of the communications about what is coming next in the product are done in their community...
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We have an account manager, and I can get ahold of them anytime I want to. They usually check in...
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When we need to add a payer, MatrixCare wants us to do that on our own, and that is pretty...
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The vendor is intuitive and creative. They are doing a lot, and that is impressive. I have worked...
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I like that the vendor stays on top of regulatory issues. We are able to keep up with those changes...
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Resolving tickets that are complex or at a high level, such as level-two and level-three tickets,...
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The updates to the system come fast and furious. They are so fast that they are sometimes hard to...
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The big thing is that the vendor is innovative. With every other EHR vendor I have worked with, I...
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I couldn’t do without this system. The vendor responds even though they have gotten bigger. They...
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MatrixCare is pretty good about training us. We don't know what we don't know, but MatrixCare...
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MatrixCare's support people are wonderful. I feel bad for them that they have to support MatrixCare...
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I know that MatrixCare is in talks with other vendors, but MatrixCare could do more work with...
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We have been extremely dissatisfied since MatrixCare took over Brightree. Every update breaks some...
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The solution has sporadic issues. In the last couple of years, those issues have gotten worse....
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Ever since MatrixCare's last CEO left, things have gone dead. I have seen a drastic drop in their...
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If MatrixCare can't pull themselves together, then their solution definitely won't be part of our...
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MatrixCare keeps their promises, but it takes some time to get them to fulfill those promises.
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MatrixCare Home Health is not a good solution. Recently, the system went down for half an hour. That...
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The vendor's implementation was excellent. They are good at training.
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MatrixCare does a really good job of keeping their promises.
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MatrixCare's help desk isn't always very responsive when we call. If I email our representative,...
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Our previous EMR was super cheap, but it didn't do half of what MatrixCare Home Health does. We get...
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The main benefits of the solution are its navigation and ease of use. The solution is very easy to...
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The system had certain issues and outages during a certain time period. That was challenging, but...
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MatrixCare's ongoing training could be improved. We recently received training from them, and we had...
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MatrixCare could improve the way that they solicit feedback for product development. Right now, they...
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Everything in MatrixCare's system is self-explanatory. When we want to see somebody's schedule, we...
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MatrixCare does what they call monthly executive coffee talks where the executives talk about where...
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MatrixCare keeps us up to date on compliance. When there are changes to regulations in the industry,...
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MatrixCare Home Health has been an overall good system. It has good tools and good reports. That has...
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I like that MatrixCare Home Health is very user friendly and is based on our Outlook system. The...
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We have been very successful at implementing the system and scheduling with it. It is a great tool...
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Our clinicians use their cell phones in the field. This works great until they have older phones...
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We have a lot of robust reports to choose from in the Matrixcare system. It takes time to navigate...
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I really like working with the MatrixCare system. MatrixCare is very responsive at every level. They...
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The vendor doesn't always keep their promises. We have had issues with deadlines. MatrixCare...
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MatrixCare is easy for my staff members to use on their tablets. My staff members can do 90% of...
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Our scheduling piece in the system is integrated with one of our existing processes. That is a...
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If we contact the vendor's support people with an issue, and they can't handle it at their level,...
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MatrixCare has done a lot to allow us to look at our iPads, see our schedules, and check that we...
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When the vendor has add-ons for MatrixCare Home Health, we have to pay if we want to get them.
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Sometimes, I wonder whether we are using MatrixCare Home Health to its maximum potential. We have...
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MatrixCare constantly updates the system. They address any issues with the next update. I don't have...
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I don't have access to custom reports in the system. There is an option to purchase a module for...
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The system doesn't have great integration with its DME. The systems are completely separate. I wish...
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MatrixCare's ongoing training is good. There is plenty of documentation available to us, and we can...
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From the clinical side, MatrixCare Home Health has been good. It is very ethical and intuitive. It...
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The reports in MatrixCare Home Health’s library don't have as strong of a search functionality as...
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MatrixCare always does a very good job with implementations. They do a lot of updates and webinars...
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We recently got MyScrubber, and that has really helped us. When we review all the OASIS data sets,...
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We did a lot of research before we jumped in with MatrixCare, and our experience with them has been...
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In a couple of the webinars, the vendor told us that as they have grown quickly, they have noticed...
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There are a few trivial things that we don't have access to. For example, I have to call the vendor...
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Sometimes there are glitches in the billing system that are difficult to work around. I wish that we...
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Sometimes, there are things in MatrixCare Home Health that don't necessarily need to be there that...
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MatrixCare Home Health is well built for home health with the setup and options available. Overall,...
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We get exactly what we pay for from MatrixCare. They don't nickel-and-dime us. They don't sign us up...
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MatrixCare does not have a private duty application. They might say that they do, but the system...
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MatrixCare does well with their support. Our previous home health system was awful at support. It is...
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I like the compatibility of MatrixCare Home Health. We are able to move the clinical world into the...
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Users like me can go into a forum that MatrixCare offers and comment on the system. We can make...
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Things have been slowly improving with the system. MatrixCare has been trying to put in some new...
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MatrixCare has a free version of MyAnalytics, but there is an added cost to get to its more detailed...
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I would like the vendor to do quick little webinars and email them out to people who missed them....
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During some of the negotiations, I felt like people were talking over me. I was in the middle of...
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I had to teach myself how to use the system on the billing side. I had to reach out to MatrixCare...
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As long as we get our money, I am happy with the product quality. I haven't heard any negatives...
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MatrixCare has given me the emails of all our contact people. I don't have phone numbers, but I have...
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MatrixCare has had a few server outages, and one of those outages lasted for a long while. That was...
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I am concerned about the solution's cost. The solution has some cool functions, but they are à la...
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I understand that the COVID-19 pandemic has been an issue for everyone. MatrixCare has had some...
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MatrixCare sends out a lot of updates. I get that complaint a lot from my clinicians. They complain...
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My nurses really want the system to be more interactive and like a website. In the solution, we...
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The solution has been difficult for our staff members to learn. The desktop computer interface is...
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I have really seen improvements in terms of how our clinical side is managed and how our systems...
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Before, our nurses would make a visit or do recertification with a patient, but then there would be...
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The integration with the iPads and the computers is quite annoying, but once our staff members get...
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There are always issues with our application when there is an update. Right now, there are issues...
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For how the compliance piece of MatrixCare Home Health was advertised, there are weird quirks in it,...
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I haven't had any problems at all with MatrixCare Home Health.
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Sometimes, when I search for a patient in the system, there are some glitches, but that issue may...
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We have individual charges for different products. However, the core product is a one-size-fits-all...
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We rolled out a couple of components in the last year that I felt like I needed. I didn’t feel as...
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I feel like MatrixCare stepped up their game with training, and they really listened to us in terms...
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We are very satisfied with our MatrixCare product. If we have issues, the vendor is attentive. When...
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There are a few areas where the Safari version doesn’t give me the same format as the desktop...
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In the past, I got a phone call from an executive at MatrixCare, and that felt really good. I get...
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MatrixCare clearly tells us what they are developing as well as their expectations and outcomes....
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We have absolutely received our money’s worth with MatrixCare Home Health. We know just based on the...
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Our executive involvement from MatrixCare is poor, but I think that is just my executive person. The...
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I wish MatrixCare didn't nickel-and-dime us. They have come out with a lot of extra services, and...
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MatrixCare's online module is like a labyrinth. For someone who is not an active user, the online...
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MatrixCare's training isn't great. We have to pay for any training, and the trainer has to be really...
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MatrixCare's system is super easy for physicians to use. I don't think anyone has a big problem with...
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We get our money's worth on the product. The system is extremely user friendly and very handy in the...
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We have been partnered with MatrixCare for a long time. They are a great company to work with. They...
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The vendor doesn't nickel-and-dime. They are pretty good about that. We only get a certain number of...
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The vendor's in-person training is great when we start to roll something out, but the ongoing...
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The integration and interoperability between the vendor's other systems are really nice. We really...
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The product is good, and the ease of use is getting much better. MatrixCare Home Health is not just...
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The vendor's support is excellent. The support people are really responsive to our questions and...
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The vendor executive involvement is great. I hear from the executives regularly. They call to check...
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PDGM hit us, and then the notice of admission sort of rolled through in that time. One of the things...
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Whenever there is a change or an upcoming regulation that is going to have a scale impact,...
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MatrixCare’s key strength is really their responsiveness to the consumer. The fact that they aren’t...
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MatrixCare has grown fast and is a big market. I have seen them do this successfully over the past...
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MatrixCare looks at the big picture. I am a happy consumer, but if they nickel-and-dimed I would be...
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I took up a brand-new employee who had never used MatrixCare's system in three weeks. People who...
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MatrixCare is moving so fast that we can’t keep up with them. They are absolutely impressive. They...
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MatrixCare’s tier three support takes a long time to get our problem fixed, and we never hear back....
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MatrixCare is expensive, but all of this is expensive and on a tight home health budget. They have...
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Other than our frustration with the tier three support, MatrixCare goes above and beyond every day....
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By the time new regulations hit, I was well prepared. We weren’t even hitting a gravel bump on the...
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When something goes to tier three, I consider it a lost cause because I have no faith in tier three....
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MatrixCare has done okay with the transition, but recently they made a huge mistake and a bunch of...
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MatrixCare Home Health always works. I think the vendor is doing their best to meet our needs....
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Maybe I am not smart enough or I missed the training that MatrixCare provided, but I have no clue...
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