MatrixCare Home Health Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Operations

MatrixCare has a very intuitive package to train staff on when we bring new people in. The learning...

Sep 2024
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Director

Product

MatrixCare Home Health works quite well, but the system doesn't really integrate with any other...

Sep 2024
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Director

Culture, Loyalty

We actually had to do a bit of pulling teeth to get MatrixCare on board with a new state mandate....

Sep 2024
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Director

Product

Some features of MatrixCare Home Health that we like are the navigation on the charting and the...

Sep 2024
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Director

Operations

I would tell someone implementing MatrixCare to try to stay up on all the training material and...

Sep 2024
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Director

Culture, Relationship, Product

One issue I have with MatrixCare is that we are not integrated with one of our providers for...

Sep 2024
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VP/Other Executive

Loyalty, Product, Value

Like any system, there are a few things that I wish were a little quicker coming down the pike. One...

Sep 2024
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VP/Other Executive

Relationship, Product

We have really hit some problems because of our state's decisions in Medicaid and electronic visit...

Sep 2024
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VP/Other Executive

Relationship, Product

Recently, something happened with the MatrixCare Home Health system on the backside where we could...

Sep 2024
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VP/Other Executive

Operations

We went live during COVID-19, so our go-live was remote. Unfortunately, I think that the industry...

Sep 2024
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VP/Other Executive

Product

We are very pleased with MatrixCare Home Health. It was a good move for us coming from a different...

Sep 2024
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Director

Operations

When the vendor is rolling out new things, they can sometimes be a bit of a hard sell. If we decide...

Sep 2024
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Director

Product

What I like about the product is the ease of the iPads; the clinicians like that. We just put in a...

Sep 2024
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Director

Operations

The vendor has the university function, which is like their forum. I actually like it and use it...

Sep 2024
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Director

Operations

The vendor could improve their implementations by spending more time. They employ a...

Sep 2024
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Director

Culture, Relationship

One improvement the vendor could make is more customer service representation. We have a sales...

Sep 2024
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Director

Culture, Value

The vendor charges us for everything, but not unnecessarily. Everything is based on a census in...

Sep 2024
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Director

Relationship

We have not taken advantage of some of the things that the vendor has offered. The vendor rolls out...

Sep 2024
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Director

Product

I'm very happy with the product. In terms of the reporting process, each department, including...

Sep 2024
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VP/Other Executive

Product

In MatrixCare Home Health, I would like more tasks in the task hotlist that populate to trigger...

Sep 2024
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VP/Other Executive

Operations

MatrixCare had outstanding customer service, and they tailored the training and implementation plan...

Sep 2024
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Director

Product

When it comes to financial reporting in MatrixCare Home Health, there are some things I would like...

Sep 2024
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Director

Loyalty, Product

I would like to see more predictive analytics built in MatrixCare Home Health. I have heard that...

Sep 2024
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Director

Relationship

I have always felt pretty good about getting as high up the ladder as I have needed to with MatrixCare....

Sep 2024
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Director

Culture, Value

In the last couple of years, MatrixCare has rolled out some things that probably should have just...

Sep 2024
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Nurse

Operations

MatrixCare's implementation training did not prepare us adequately for the go-live. Having two...

Aug 2024
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COO

Loyalty, Relationship

MatrixCare keeps their promises inasmuch as any software company does. The vendor has done as well...

Aug 2024
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COO

Product

MatrixCare Home Health isn't that robust. It just has some basic information and numbers. It gets us...

Aug 2024
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CEO/President

Value

I have a relationship with a senior person from MatrixCare, so when the vendor tries to...

Jul 2024
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CEO/President

Product

MatrixCare's system requires a lot of clicks it doesn't need. Some steps aren't necessary. A click...

Jul 2024
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Director

Loyalty, Relationship

MatrixCare's service is passive, and the vendor pushes us to review job aids, which are outdated....

May 2024
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VP/Other Executive

Relationship, Product

Overall, we are still happy with MatrixCare Home Health. Things are still going well. MatrixCare...

Apr 2024
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VP/Other Executive

Loyalty, Product

We use another product for communicating with staff for care coordination. MatrixCare does have a...

Apr 2024
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VP/Other Executive

Product

MatrixCare Home Health has a lot of compliance things built in to it, so there are a lot of hard...

Apr 2024
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VP/Other Executive

Product

With MatrixCare Home Health, nothing is being billed that we don't have orders for or authorization...

Apr 2024
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VP/Other Executive

Product

The staff has iPads that are out in the field with them. With MatrixCare Home Health, they have...

Apr 2024
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Nurse

Loyalty

The integration for MatrixCare Home Health has been pretty good. As far as I know, MatrixCare Home...

Mar 2024
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Nurse

Culture, Value

I don't think I have ever had any vendor keep all their promises. I know when we needed certain...

Mar 2024
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Nurse

Product

The area we live in occasionally has spotty service, and that is a limiting factor in using...

Mar 2024
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Nurse

Operations

MatrixCare’s initial training was pretty good, but like everything, until we get our feet wet, we...

Mar 2024
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VP/Other Executive

Relationship

The vendor’s support is delayed. When we request something, we might be waiting on it for 15...

Jan 2024
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VP/Other Executive

Product

The product gives us the ability to document offline, and not being able to do that used to be a...

Jan 2024
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CEO/President

Product

There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...

Jan 2024
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CEO/President

Operations

MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...

Jan 2024
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CEO/President

Product

The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...

Jan 2024
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CEO/President

Relationship

The majority of the time, I get answers from the vendor’s support people right away. There was only...

Jan 2024
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CEO/President

Relationship

I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....

Jan 2024
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CEO/President

Product

One thing I like about the product is the way that we can have everything with dates and times when...

Jan 2024
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CEO/President

Relationship, Product

When we have a client who is no longer with us, we deactivate or remove the client from being active...

Jan 2024
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COO

Product

With MatrixCare Home Health, we have the ability to view a patient offline. That is helpful for...

Dec 2023
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COO

Loyalty, Relationship, Product

MatrixCare is still working on getting some things we need for our state, and there is no other way...

Dec 2023
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CEO/President

Value

If everyone in our industry got to start over and pick a new EMR without consequence, MatrixCare...

Dec 2023
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CEO/President

Relationship

MatrixCare has excellent customer service.

Dec 2023
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Manager

Relationship, Product

MatrixCare Home Health is pretty user friendly. There are a few glitches that we could look to...

Dec 2023
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Manager

Product

With MatrixCare, there are little things here and there that could be improved, such as the ability...

Dec 2023
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CNO

Operations, Product

The transition for the vendor over MatrixCare was not really smooth. The education wasn't great. As...

Nov 2023
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CNO

Relationship, Product

A lot of times, we have to go manually into our iPads and update the product in the app; MatrixCare...

Nov 2023
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CNO

Relationship

It is really hard to get ahold of anybody, and it may take weeks to resolve issues. MatrixCare could...

Nov 2023
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Director

Operations

Our implementation of MatrixCare Home Health was completely virtual, and I did not prefer that...

Nov 2023
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Director

Loyalty, Relationship

We built some things in the system with MatrixCare's people by our side, but now when those things...

Nov 2023
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Director

Operations

MatrixCare's training was awful. They did their training layer upon layer, but we wanted the...

Nov 2023
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Director

Product

There are some things in MatrixCare Home Health that make the system really inefficient, and we want...

Nov 2023
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Director

Relationship

With MatrixCare's support, we call in, but there is no really good ticket process where we have a...

Nov 2023
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Director

Relationship

When MatrixCare works on something, they do their piece, and then they are out. They don’t check in...

Nov 2023
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Director

Operations

I wish we were told that we have to have an IT person in our department who was dedicated 100% to...

Nov 2023
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Director

Product, Value

Several functions were present when we started that are no longer working properly. Opening another...

Nov 2023
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Director

Operations, Product

Sometimes when I am trying to find payer information or certain payments in MatrixCare Home Health,...

Nov 2023
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Director

Loyalty

I can see the potential for MatrixCare Home Health and what it can do for us, but we aren't there...

Nov 2023
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Director

Value

Our bills with MatrixCare haven’t gone up, and we don’t pay for some things, like certain trainings.

Nov 2023
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Director

Loyalty, Operations

I hope MatrixCare considers a hybrid model for implementations in the future. I get that MatrixCare...

Nov 2023
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Director

Product

There are some good standard reports in MatrixCare Home Health, and the user interface is pretty...

Nov 2023
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Director

Relationship, Product

One good thing about MatrixCare is that we can vote for what we want in the next optimization, and...

Nov 2023
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Director

Loyalty, Product

Our company is transitioning to another vendor's system. So far, MatrixCare's system exceeds the...

Nov 2023
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Director

Operations

The only areas where MatrixCare's system could use more support would be with billing, adding...

Nov 2023
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Director

Product

MatrixCare Home Health has an analytics program called MyAnalytics that is built in that we started...

Nov 2023
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Director

Operations, Product

The financial reporting in MatrixCare Home Health is good, but the billing process in MatrixCare...

Nov 2023
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Director

Culture, Loyalty, Relationship

As long as MatrixCare Home Health is cellular, it is great. Everything depends on whether people...

Nov 2023
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Manager

Operations

The training was vigorous. We are a small agency, and I wear a lot of hats, so there was a lot of...

Nov 2023
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Analyst/Coordinator

Relationship

The vendor’s development is good. They are on top of stuff and moving fast. MatrixCare meets with us...

Oct 2023
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Analyst/Coordinator

Product

The system is easy to use, and the reports are really good. We can easily adapt them and make them...

Oct 2023
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Analyst/Coordinator

Operations, Product

One disadvantage of this system is that the way the program looks on the website and the way it...

Oct 2023
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Analyst/Coordinator

Relationship, Product

One positive aspect of working with MatrixCare is that we are hospital based, and they are...

Oct 2023
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Analyst/Coordinator

Relationship, Product

We don’t have very many issues with the product. We are online 99.8% of the time. We don't go down....

Oct 2023
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Analyst/Coordinator

Relationship

MatrixCare’s support could use some improvement. When we call a lot of their level-one people, we...

Oct 2023
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VP/Other Executive

Operations

MatrixCare could improve the training they provide for the products we add.

Oct 2023
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VP/Other Executive

Product

I don't have much that I can speak to that has gone well with MatrixCare Home Health. We had to...

Oct 2023
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VP/Other Executive

Relationship, Product

We have had a lot of issues with integration and interoperability with MatrixCare Home Health, and...

Oct 2023
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VP/Other Executive

Relationship, Product

When I had a state surveyor on-site, I could not reach anyone at MatrixCare, and they never resolved...

Oct 2023
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Manager

Relationship

When we put in ideas, it feels like they end up in a black hole. The vendor seems intent on keeping...

Oct 2023
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Manager

Operations

The hardest part of using MatrixCare Home Health or any software is its day-to-day operations for...

Oct 2023
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Manager

Loyalty, Value

MatrixCare Home Health has really improved our billing services to home health vendors, and we have...

Oct 2023
||
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Manager

Operations

When we did our training with the vendor's staff members, some of MatrixCare's presenters were from...

Oct 2023
||
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Manager

Relationship

I would tell others who were looking at MatrixCare Home Health that it is very, very good....

Oct 2023
||
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Director

Product

MatrixCare Home Health is pretty well optimized for mobile devices, but if users don't have the...

Oct 2023
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Director

Product

MatrixCare has another system piece called MatrixCare Link. That is a HIPAA-compliant texting...

Oct 2023
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Manager

Culture, Loyalty

We started with MatrixCare Hospice. To consolidate our platform, we waited until the contract was up...

Oct 2023
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Director

Product

The system isn't super intuitive. We can write orders in it, but we can't see the orders that we...

Oct 2023
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Manager

Product

Our revenue cycle person uses MatrixCare Home Health’s claims analytics for meetings, so the whole...

Oct 2023
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Manager

Product

Our revenue cycle person has to create some of the financial reports on their own. Also, the...

Oct 2023
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Manager

Product, Value

It is pretty intuitive for clinicians to use MatrixCare Home Health on a tablet. I would give...

Oct 2023
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Manager

Relationship

There is an issue we are having, and MatrixCare knows it is an issue. They have no idea where the...

Oct 2023
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Director

Product, Value

Overall, the revenue and financial reporting for home health is a bit off because what we bill and...

Oct 2023
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(0)
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Director

Relationship

We reallly like MatrixCare's service and support team because there are always there and quite helpful....

Oct 2023
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(0)
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Director

Relationship

MatrixCare does a good job of getting out updates and having those be seamless for us.

Oct 2023
||
(0)
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Director

Value

When it comes to value, MatrixCare could do better by not charging a nickel for every text we send....

Oct 2023
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(0)
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Director

Product

When it comes to delivering new functionality, there are some other vendors delivering more...

Oct 2023
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(0)
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VP/Other Executive

Operations, Product, Value

When we started with MatrixCare Home Health, it took our field staff members a long time to build...

Oct 2023
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VP/Other Executive

Relationship

We have done a few cases with MatrixCare's support, and we have had to wait for a while. We have had...

Oct 2023
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VP/Other Executive

Culture, Relationship

I started to look into additional software from the vendor for a certain area, but I got the...

Oct 2023
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Manager

Relationship

There have recently been some very high-quality people working on things to solve some of our...

Oct 2023
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CFO

Product

The overall system works for a back-end user sitting in an office, but it doesn't work great. We...

Oct 2023
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CFO

Operations

MatrixCare had a lot of support for their implementation. Their implementation and orientation were...

Oct 2023
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CFO

Relationship

If something is an easy problem that MatrixCare’s first-level support team can handle, the support...

Oct 2023
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Manager

Loyalty

Overall, our experience using MatrixCare Home Health has been positive. Probably the best part is...

Oct 2023
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Manager

Product

I think some of the billing and accounting features are where MatrixCare struggles. I have used a...

Oct 2023
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Manager

Operations

Like other vendors, MatrixCare has an implementation phase, and the people doing that tend to know...

Oct 2023
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Manager

Culture

My biggest generic dissatisfaction is because some of the things MatrixCare is working to resolve...

Oct 2023
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Director

Product

I would like to have more mobile capabilities for the nurses. There is no way to schedule on the...

Oct 2023
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(0)
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Director

Operations

With scheduling, there was very clear communication on what we wanted to do, and the vendor told us...

Oct 2023
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Director

Product

The system gives us measurable outcomes, but seeing those is a matter of knowing how to plug things...

Oct 2023
||
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Director

Culture, Relationship, Operations

MatrixCare keeps promises 90% of the time. The issue is more of a timing situation. They talk about...

Oct 2023
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Director

Operations

The vendor doesn't really offer ongoing training to the level that I would expect. I know the...

Oct 2023
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Director

Relationship, Operations

I don't anticipate things getting worse. MatrixCare is up-to-date on the documentation. They do the...

Oct 2023
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Director

Operations, Product

MatrixCare delivers quarterly updates for the system. When that happens, we get a big, long document...

Oct 2023
||
(0)
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Director

Culture, Loyalty

Our previous software platform was going to be phased out and no longer supported by the vendor, so...

Oct 2023
||
(0)
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Director

Relationship

We have received really good support from the vendor when we have had questions or when glitches...

Oct 2023
||
(0)
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Director

Operations

MatrixCare was great with training. Our account manager and trainers were very accessible,...

Oct 2023
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Director

Product

One of the nice things about MatrixCare Home Health is that it generates a lot of usable data that...

Oct 2023
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Director

Relationship

Our recent experience with MatrixCare has been very good. The system's integration has gone well. IT...

Oct 2023
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Director

Relationship, Product, Value

We are reviewing our revenue, and it has been extremely difficult for us to get reports from...

Oct 2023
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Director

Operations

Our implementation with MatrixCare was fantastic. We had a contact at MatrixCare who helped us...

Oct 2023
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Director

Relationship, Product

We like the fact that MatrixCare is very on top of regulatory changes and updates to comply with...

Oct 2023
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Director

Relationship

We would like to see the tickets updated more frequently from MatrixCare in terms of the resolution...

Oct 2023
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