MatrixCare Home Health Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Relationship

The vendor’s support is delayed. When we request something, we might be waiting on it for 15...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product gives us the ability to document offline, and not being able to do that used to be a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The majority of the time, I get answers from the vendor’s support people right away. There was only...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

One thing I like about the product is the way that we can have everything with dates and times when...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

When we have a client who is no longer with us, we deactivate or remove the client from being active...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

With MatrixCare Home Health, we have the ability to view a patient offline. That is helpful for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Product

MatrixCare is still working on getting some things we need for our state, and there is no other way...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

If everyone in our industry got to start over and pick a new EMR without consequence, MatrixCare...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

MatrixCare has excellent customer service.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

MatrixCare Home Health is pretty user friendly. There are a few glitches that we could look to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With MatrixCare, there are little things here and there that could be improved, such as the ability...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Operations, Product

The transition for the vendor over MatrixCare was not really smooth. The education wasn't great. As...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship, Product

A lot of times, we have to go manually into our iPads and update the product in the app; MatrixCare...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship

It is really hard to get ahold of anybody, and it may take weeks to resolve issues. MatrixCare could...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation of MatrixCare Home Health was completely virtual, and I did not prefer that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We built some things in the system with MatrixCare's people by our side, but now when those things...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MatrixCare's training was awful. They did their training layer upon layer, but we wanted the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some things in MatrixCare Home Health that make the system really inefficient, and we want...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With MatrixCare's support, we call in, but there is no really good ticket process where we have a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When MatrixCare works on something, they do their piece, and then they are out. They don’t check in...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I wish we were told that we have to have an IT person in our department who was dedicated 100% to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Several functions were present when we started that are no longer working properly. Opening another...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Sometimes when I am trying to find payer information or certain payments in MatrixCare Home Health,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I can see the potential for MatrixCare Home Health and what it can do for us, but we aren't there...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Our bills with MatrixCare haven’t gone up, and we don’t pay for some things, like certain trainings.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

I hope MatrixCare considers a hybrid model for implementations in the future. I get that MatrixCare...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some good standard reports in MatrixCare Home Health, and the user interface is pretty...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One good thing about MatrixCare is that we can vote for what we want in the next optimization, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Product

Our company is transitioning to another vendor's system. So far, MatrixCare's system exceeds the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The only areas where MatrixCare's system could use more support would be with billing, adding...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

MatrixCare Home Health has an analytics program called MyAnalytics that is built in that we started...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Product, Product

The financial reporting in MatrixCare Home Health is good, but the billing process in MatrixCare...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Loyalty, Loyalty, Relationship, Relationship

As long as MatrixCare Home Health is cellular, it is great. Everything depends on whether people...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training was vigorous. We are a small agency, and I wear a lot of hats, so there was a lot of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s development is good. They are on top of stuff and moving fast. MatrixCare meets with us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system is easy to use, and the reports are really good. We can easily adapt them and make them...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

One disadvantage of this system is that the way the program looks on the website and the way it...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

One positive aspect of working with MatrixCare is that we are hospital based, and they are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We don’t have very many issues with the product. We are online 99.8% of the time. We don't go down....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MatrixCare’s support could use some improvement. When we call a lot of their level-one people, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

MatrixCare could improve the training they provide for the products we add.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I don't have much that I can speak to that has gone well with MatrixCare Home Health. We had to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We have had a lot of issues with integration and interoperability with MatrixCare Home Health, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

When I had a state surveyor on-site, I could not reach anyone at MatrixCare, and they never resolved...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we put in ideas, it feels like they end up in a black hole. The vendor seems intent on keeping...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The hardest part of using MatrixCare Home Health or any software is its day-to-day operations for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

MatrixCare Home Health has really improved our billing services to home health vendors, and we have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we did our training with the vendor's staff members, some of MatrixCare's presenters were from...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would tell others who were looking at MatrixCare Home Health that it is very, very good....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MatrixCare Home Health is pretty well optimized for mobile devices, but if users don't have the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MatrixCare has another system piece called MatrixCare Link. That is a HIPAA-compliant texting...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

We started with MatrixCare Hospice. To consolidate our platform, we waited until the contract was up...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system isn't super intuitive. We can write orders in it, but we can't see the orders that we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our revenue cycle person uses MatrixCare Home Health’s claims analytics for meetings, so the whole...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our revenue cycle person has to create some of the financial reports on their own. Also, the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

It is pretty intuitive for clinicians to use MatrixCare Home Health on a tablet. I would give...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is an issue we are having, and MatrixCare knows it is an issue. They have no idea where the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Overall, the revenue and financial reporting for home health is a bit off because what we bill and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We reallly like MatrixCare's service and support team because there are always there and quite helpful....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MatrixCare does a good job of getting out updates and having those be seamless for us.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

When it comes to value, MatrixCare could do better by not charging a nickel for every text we send....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When it comes to delivering new functionality, there are some other vendors delivering more...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product, Value

When we started with MatrixCare Home Health, it took our field staff members a long time to build...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have done a few cases with MatrixCare's support, and we have had to wait for a while. We have had...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

I started to look into additional software from the vendor for a certain area, but I got the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There have recently been some very high-quality people working on things to solve some of our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The overall system works for a back-end user sitting in an office, but it doesn't work great. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

MatrixCare had a lot of support for their implementation. Their implementation and orientation were...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

If something is an easy problem that MatrixCare’s first-level support team can handle, the support...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Overall, our experience using MatrixCare Home Health has been positive. Probably the best part is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I think some of the billing and accounting features are where MatrixCare struggles. I have used a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Like other vendors, MatrixCare has an implementation phase, and the people doing that tend to know...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

My biggest generic dissatisfaction is because some of the things MatrixCare is working to resolve...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to have more mobile capabilities for the nurses. There is no way to schedule on the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With scheduling, there was very clear communication on what we wanted to do, and the vendor told us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system gives us measurable outcomes, but seeing those is a matter of knowing how to plug things...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Operations

MatrixCare keeps promises 90% of the time. The issue is more of a timing situation. They talk about...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor doesn't really offer ongoing training to the level that I would expect. I know the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I don't anticipate things getting worse. MatrixCare is up-to-date on the documentation. They do the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

MatrixCare delivers quarterly updates for the system. When that happens, we get a big, long document...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

Our previous software platform was going to be phased out and no longer supported by the vendor, so...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have received really good support from the vendor when we have had questions or when glitches...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MatrixCare was great with training. Our account manager and trainers were very accessible,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the nice things about MatrixCare Home Health is that it generates a lot of usable data that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our recent experience with MatrixCare has been very good. The system's integration has gone well. IT...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product, Value

We are reviewing our revenue, and it has been extremely difficult for us to get reports from...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation with MatrixCare was fantastic. We had a contact at MatrixCare who helped us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We like the fact that MatrixCare is very on top of regulatory changes and updates to comply with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We would like to see the tickets updated more frequently from MatrixCare in terms of the resolution...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MatrixCare is a lot better than what they were last year with keeping all their promises.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

MatrixCare Home Health is relatively easy for the field staff to use. That is probably the most...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The price considerably went up, and MatrixCare said that they put out what they charge us for. That...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MatrixCare doesn’t keep all of their promises. When we went with MatrixCare, the idea was that we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The mobile application has been freeing for the clinicians. That tool has done very well.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The scheduling application in the back office is a little clunky. It is not quite as user friendly...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We ran into a little snafu regarding the EVV because we have to use something mandatory in our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I wish the vendor would spend more time going through the reports with us. I have had to create my...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I wish it didn't take overnight sometimes for things to process on the billing side. But I guess it...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Something that is nice about MatrixCare Home Health is that there is a nice, easy-to-use tab within...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship, Value

I had a feature added for some of my clinicians who have some impairments, and the vendor charged me...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Operations

The vendor’s initial training was really good. They also have a robust video-training library; when...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

My favorite thing about the vendor is that I can actually get ahold of them, and they fix problems...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Operations

The vendor’s onboarding process was rigorous. I thought that there was no way I could commit the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Product

The only thing that I would like to see changed is a way to chart the patient visits outside of an...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We see little quirks that we would like MatrixCare to fix, but overall, they are pretty good at...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

On the billing side, we wish we had a little more movement or capability to do certain things, like...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

I probably would buy MatrixCare Home Health again. MatrixCare has been making a lot of changes that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MatrixCare keeps us informed on updates, and that is a good thing. They make changes and updates...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would like to be able to get ahold of some customer service people. It is tough to get through to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Our MatrixCare trainer was really good. They were patient and listened to us. They answered all of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our nurses like the iPads they use with MatrixCare Home Health. The nurses can easily navigate...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like the main and mobile versions of the app to be more similar. That would help with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

While the vendor was training us, we went through several different trainers, and that was...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

We didn't get what we were promised by MatrixCare, and what we were promised would have made things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is a really good program. It is far better than any others that I have recently used....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Our billing clerk is able to do a lot in MatrixCare Home Health, and so is our financial manager,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

If MatrixCare had something similar to Microsoft Word, that would be very beneficial to us....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MatrixCare updates us daily on the announcement page.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

All EMRs have their pros and cons, but MatrixCare Home Health's pros outweigh the cons.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With MatrixCare Home Health, the authorization is disconnected from the entire system, and that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

For the most part, MatrixCare Home Health is pretty good in regard to being optimized for mobile...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

There are some things that I would suggest MatrixCare improve upon. When we implemented the program,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When there are certain things that MatrixCare is aware of that are not working properly or there are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

MatrixCare Home Health is an easy, intuitive program. With the way that the system presents things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

As we grow, I don't know that MatrixCare Home Health is going to be able to grow with us unless...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The product offers some good financial reporting, but sometimes it is in different sections of the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

I don't know that there is anybody in our industry who I would wholeheartedly recommend. There is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The vendor doesn’t have a lot of integration for some of the cutting-edge products, but that is not...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Our customer representative has not been that great. When I contact them for help, the only response...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

We have been actively looking for a different product because MatrixCare's system doesn't meet all...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

MatrixCare usually does a really good job of supporting us through upgrades, but during our recent...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

I like that if I am onboarding a new person, I can send them through the various webinars and things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We don't have separate programs. We use MatrixCare's system as an all-in-one system. That is one of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

One of the things that stands out about MatrixCare is that when we call their tech line, we can get...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

When we do billing and payroll things, we would like our RNs to be able to enter notes that will...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Loyalty

I don't know what MatrixCare's vision is. I would be really excited to hear about their vision. I...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship

MatrixCare has never reached out to me. I am not necessarily dissatisfied with them, but it would be...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

Out of all the places we have looked at for scheduling, MatrixCare has had the best options. Their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

There are a lot of things that we can't do on our smartphones or tablets with the system that we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

As MatrixCare has grown larger, their customer service has diminished. Back in the day, I could call...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Reports are the biggest issue we have with MatrixCare's product. There are no crystal-clear reports...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The product itself has not been developed through the times. The vendor is always asking for ways to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would like MatrixCare to proactively ask or survey us to see whether we are satisfied, and if we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

MatrixCare Home Health has cost me a little more money than I wanted to spend. Everything that we do...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product does what it has to do, and it is user friendly once we use it.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor keeps me up-to-date if there are issues going on, and the vendor is good about notifying...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

When we are trying to learn or figure out something about the product, it is hard to find the topic...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It would be nice if we could partner with someone specific at MatrixCare to help us if we need to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Financial reporting has been a struggle with MatrixCare. We are trying to get financial reports from...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MatrixCare has been a responsive vendor, and their support has improved a lot over the years. I can...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

For every additional integration with MatrixCare, there is a fee. We pay for anything that is not...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MatrixCare’s user interface for clinicians is very nice. The solution can capture clinical...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

From a technical perspective, MatrixCare has been on top of making sure they test iOS compatibility...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

What we enjoy about MatrixCare Home Health is the disconnected point-of-care option, so we don't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We had quite a few issues with the billing setup because of something on MatrixCare’s end. We lost...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I love the assessment and how it is driven toward a patient-specific care plan that is developed by...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We still utilize another system for CAHPS and current data outcomes, mainly because the analytics...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have been utilizing the product for a while now, and it is nice to see some data come through and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The responsiveness of the support team is good. On a day-to-day basis, we can call in. Sometimes for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Things with MatrixCare have been good. There are continual updates that I need to make to stay in...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Inside MatrixCare Home Health, there is a lot of reporting. The vendor has a whole section on the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For the last few months, we have been having some issues with our iPads and our external keyboards,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

MatrixCare's product is not complicated. It is easy to train new staff. There are a lot of dropdown...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MatrixCare is very good at answering our questions. If we need support, they are very timely in...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We would like MatrixCare to not charge for every single new little thing they come out with. They...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

MatrixCare does monthly upgrades, and they always send out a sheet explaining the upgrades....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we speak to a live support person, MatrixCare usually takes the information and says they have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It would be nice if the home service piece integrated with MatrixCare Home Health in a more...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are a couple of things in MatrixCare Home Health that could be more user friendly. We can't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes it is hard to get an answer from MatrixCare right away. A lot of times, we have to leave a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the analytics portion of MatrixCare Home Health. That is an easy spot to see how our agency...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MatrixCare Home Health has something called My Analytics Viewer that is built into their software,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has great customer support people who solve our problems.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MatrixCare's culture seems progressive, specifically in the way the vendor anticipates changes. I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are certain modules in the system that have confusing layouts at times, and the system has...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I think that the system's training needs to be improved. We were very dependent on a subject matter...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We decided to go with the system because of its user experience and ease of use.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The home health area is a revolving door in that its payment methods constantly change. I like that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like to see the vendor help us a little more with value-based purchasing options on how to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We did an upgrade with the vendor to help us with our billing and insurance, and the vendor assured...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

MatrixCare has been doing a lot more charging recently, such as with little add-ons and interfaces....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We are working on EVV so that clinicians have to clock in on-site and at their clients' homes. For...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like all the reports that I can pull where it is easy to see different things that used to take a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I like the ease of the system. We have ongoing training online if we need it.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have had several upgrades cause glitches that we have had to fix. We had an authorization issue...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We contracted with MatrixCare to help us with a new business line. We didn't feel like they solved...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There isn't any training unless we call the support team and ask them how to do something.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When MatrixCare Home Health works, it works. I have been using it for several years, so it is easy...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MatrixCare's support team is pretty good, but we have to follow up with them. If we don't, they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MatrixCare is somewhat proactive because they send us release notes and things like those. Our CEO...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

MatrixCare Home Health is cost effective. If I were recommending the system to someone doing...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Operations

MatrixCare has a corporate-wide conference every year where they basically discuss things from their...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We would like MatrixCare to link communications within agencies, and we want families and patients...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is a lot that any home health EHR can provide. I am a big proponent of MatrixCare. They are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is a lot of automation within MatrixCare Home Health for rechecking eligibility and things,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

Our relationship is okay. I am not really sure that the high management team really listens to their...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The physician portal could be improved. We don't use the physician's portal; it is cumbersome....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We chose MatrixCare Home Health not only because we already used MatrixCare's software for our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Operations

We were promised some things when we were looking at the solution. There was one thing that would...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The clinicians out in the field absolutely love MatrixCare's product. The people in the office...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

MatrixCare is getting better at delivering new technology. Now that the vendor is finished with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

MatrixCare’s support team really needs a lot of work. A lot of times when we call, the support...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The product's processes can be pretty convoluted. In multiple areas, to be able to do a certain...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

MatrixCare Home Health can be very simple in my opinion, but with the way it is designed and how the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The biggest thing we are struggling with now with MatrixCare's system is authorizations. There is a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

When we open a patient record within the clinical documentation piece, we do something that is...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

When we want the vendor do develop something, we go onto their site and post it, and then all of the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

If MatrixCare says they need to escalate something, that takes a while. We don't know when we will...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I want the product to be configurable and flexible. Each agency does things differently, and each...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

MatrixCare’s system is not smart enough. If some of the authorizations are not utilized, the system...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are more than pleased with the solution. Once we turn everything in, the biller’s job is a lot...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One organization keeps kicking things back to us. But we usually get help from MatrixCare within a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The upgrades with MatrixCare are so much easier than the upgrades from another vendor. That vendor's...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

It takes a little time to get used to the product. We can look at allergies in the medication...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The first thing we see when we open the product is the announcements page, so we keep up with things....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I love the program. We are not all about the money, but the product's billing aspect is very nice...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The education program that the vendor gave us was big. When we first got the product, we were...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF