MatrixCare Home Health Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Loyalty, Relationship

MatrixCare's service is passive, and the vendor pushes us to review job aids, which are outdated....

May 2024
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VP/Other Executive

Relationship, Product

Overall, we are still happy with MatrixCare Home Health. Things are still going well. MatrixCare...

Apr 2024
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VP/Other Executive

Loyalty, Product

We use another product for communicating with staff for care coordination. MatrixCare does have a...

Apr 2024
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VP/Other Executive

Product

MatrixCare Home Health has a lot of compliance things built in to it, so there are a lot of hard...

Apr 2024
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VP/Other Executive

Product

With MatrixCare Home Health, nothing is being billed that we don't have orders for or authorization...

Apr 2024
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VP/Other Executive

Product

The staff has iPads that are out in the field with them. With MatrixCare Home Health, they have...

Apr 2024
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Nurse

Loyalty

The integration for MatrixCare Home Health has been pretty good. As far as I know, MatrixCare Home...

Mar 2024
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Nurse

Culture, Value

I don't think I have ever had any vendor keep all their promises. I know when we needed certain...

Mar 2024
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Nurse

Product

The area we live in occasionally has spotty service, and that is a limiting factor in using...

Mar 2024
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Nurse

Operations

MatrixCare’s initial training was pretty good, but like everything, until we get our feet wet, we...

Mar 2024
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VP/Other Executive

Relationship

The vendor’s support is delayed. When we request something, we might be waiting on it for 15...

Jan 2024
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VP/Other Executive

Product

The product gives us the ability to document offline, and not being able to do that used to be a...

Jan 2024
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CEO/President

Product

There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...

Jan 2024
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CEO/President

Operations

MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...

Jan 2024
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CEO/President

Product

The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...

Jan 2024
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CEO/President

Relationship

The majority of the time, I get answers from the vendor’s support people right away. There was only...

Jan 2024
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CEO/President

Relationship

I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....

Jan 2024
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CEO/President

Product

One thing I like about the product is the way that we can have everything with dates and times when...

Jan 2024
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CEO/President

Relationship, Product

When we have a client who is no longer with us, we deactivate or remove the client from being active...

Jan 2024
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COO

Product

With MatrixCare Home Health, we have the ability to view a patient offline. That is helpful for...

Dec 2023
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COO

Loyalty, Relationship, Product

MatrixCare is still working on getting some things we need for our state, and there is no other way...

Dec 2023
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CEO/President

Value

If everyone in our industry got to start over and pick a new EMR without consequence, MatrixCare...

Dec 2023
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CEO/President

Relationship

MatrixCare has excellent customer service.

Dec 2023
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Manager

Relationship, Product

MatrixCare Home Health is pretty user friendly. There are a few glitches that we could look to...

Dec 2023
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Manager

Product

With MatrixCare, there are little things here and there that could be improved, such as the ability...

Dec 2023
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CNO

Operations, Product

The transition for the vendor over MatrixCare was not really smooth. The education wasn't great. As...

Nov 2023
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CNO

Relationship, Product

A lot of times, we have to go manually into our iPads and update the product in the app; MatrixCare...

Nov 2023
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CNO

Relationship

It is really hard to get ahold of anybody, and it may take weeks to resolve issues. MatrixCare could...

Nov 2023
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Director

Operations

Our implementation of MatrixCare Home Health was completely virtual, and I did not prefer that...

Nov 2023
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Director

Loyalty, Relationship

We built some things in the system with MatrixCare's people by our side, but now when those things...

Nov 2023
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Director

Operations

MatrixCare's training was awful. They did their training layer upon layer, but we wanted the...

Nov 2023
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Director

Product

There are some things in MatrixCare Home Health that make the system really inefficient, and we want...

Nov 2023
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Director

Relationship

With MatrixCare's support, we call in, but there is no really good ticket process where we have a...

Nov 2023
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Director

Relationship

When MatrixCare works on something, they do their piece, and then they are out. They don’t check in...

Nov 2023
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Director

Operations

I wish we were told that we have to have an IT person in our department who was dedicated 100% to...

Nov 2023
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Director

Product, Value

Several functions were present when we started that are no longer working properly. Opening another...

Nov 2023
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Director

Operations, Product

Sometimes when I am trying to find payer information or certain payments in MatrixCare Home Health,...

Nov 2023
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Director

Loyalty

I can see the potential for MatrixCare Home Health and what it can do for us, but we aren't there...

Nov 2023
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Director

Value

Our bills with MatrixCare haven’t gone up, and we don’t pay for some things, like certain trainings.

Nov 2023
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Director

Loyalty, Operations

I hope MatrixCare considers a hybrid model for implementations in the future. I get that MatrixCare...

Nov 2023
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Director

Product

There are some good standard reports in MatrixCare Home Health, and the user interface is pretty...

Nov 2023
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Director

Relationship, Product

One good thing about MatrixCare is that we can vote for what we want in the next optimization, and...

Nov 2023
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Director

Loyalty, Product, Product

Our company is transitioning to another vendor's system. So far, MatrixCare's system exceeds the...

Nov 2023
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Director

Operations

The only areas where MatrixCare's system could use more support would be with billing, adding...

Nov 2023
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Director

Product, Product

MatrixCare Home Health has an analytics program called MyAnalytics that is built in that we started...

Nov 2023
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Director

Operations, Operations, Product, Product

The financial reporting in MatrixCare Home Health is good, but the billing process in MatrixCare...

Nov 2023
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Director

Culture, Culture, Loyalty, Loyalty, Relationship, Relationship

As long as MatrixCare Home Health is cellular, it is great. Everything depends on whether people...

Nov 2023
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Manager

Operations

The training was vigorous. We are a small agency, and I wear a lot of hats, so there was a lot of...

Nov 2023
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Analyst/Coordinator

Relationship

The vendor’s development is good. They are on top of stuff and moving fast. MatrixCare meets with us...

Oct 2023
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Analyst/Coordinator

Product

The system is easy to use, and the reports are really good. We can easily adapt them and make them...

Oct 2023
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Analyst/Coordinator

Operations, Product

One disadvantage of this system is that the way the program looks on the website and the way it...

Oct 2023
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Analyst/Coordinator

Relationship, Product

One positive aspect of working with MatrixCare is that we are hospital based, and they are...

Oct 2023
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Analyst/Coordinator

Relationship, Product

We don’t have very many issues with the product. We are online 99.8% of the time. We don't go down....

Oct 2023
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Analyst/Coordinator

Relationship

MatrixCare’s support could use some improvement. When we call a lot of their level-one people, we...

Oct 2023
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VP/Other Executive

Operations

MatrixCare could improve the training they provide for the products we add.

Oct 2023
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VP/Other Executive

Product

I don't have much that I can speak to that has gone well with MatrixCare Home Health. We had to...

Oct 2023
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VP/Other Executive

Relationship, Product

We have had a lot of issues with integration and interoperability with MatrixCare Home Health, and...

Oct 2023
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VP/Other Executive

Relationship, Product

When I had a state surveyor on-site, I could not reach anyone at MatrixCare, and they never resolved...

Oct 2023
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Manager

Relationship

When we put in ideas, it feels like they end up in a black hole. The vendor seems intent on keeping...

Oct 2023
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Manager

Operations

The hardest part of using MatrixCare Home Health or any software is its day-to-day operations for...

Oct 2023
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Manager

Loyalty, Value

MatrixCare Home Health has really improved our billing services to home health vendors, and we have...

Oct 2023
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Manager

Operations

When we did our training with the vendor's staff members, some of MatrixCare's presenters were from...

Oct 2023
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Manager

Relationship

I would tell others who were looking at MatrixCare Home Health that it is very, very good....

Oct 2023
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Director

Product

MatrixCare Home Health is pretty well optimized for mobile devices, but if users don't have the...

Oct 2023
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Director

Product

MatrixCare has another system piece called MatrixCare Link. That is a HIPAA-compliant texting...

Oct 2023
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Manager

Culture, Loyalty

We started with MatrixCare Hospice. To consolidate our platform, we waited until the contract was up...

Oct 2023
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Director

Product

The system isn't super intuitive. We can write orders in it, but we can't see the orders that we...

Oct 2023
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Manager

Product

Our revenue cycle person uses MatrixCare Home Health’s claims analytics for meetings, so the whole...

Oct 2023
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Manager

Product

Our revenue cycle person has to create some of the financial reports on their own. Also, the...

Oct 2023
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Manager

Product, Value

It is pretty intuitive for clinicians to use MatrixCare Home Health on a tablet. I would give...

Oct 2023
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Manager

Relationship

There is an issue we are having, and MatrixCare knows it is an issue. They have no idea where the...

Oct 2023
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Director

Product, Value

Overall, the revenue and financial reporting for home health is a bit off because what we bill and...

Oct 2023
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(0)
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Director

Relationship

We reallly like MatrixCare's service and support team because there are always there and quite helpful....

Oct 2023
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Director

Relationship

MatrixCare does a good job of getting out updates and having those be seamless for us.

Oct 2023
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Director

Value

When it comes to value, MatrixCare could do better by not charging a nickel for every text we send....

Oct 2023
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Director

Product

When it comes to delivering new functionality, there are some other vendors delivering more...

Oct 2023
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(0)
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VP/Other Executive

Operations, Product, Value

When we started with MatrixCare Home Health, it took our field staff members a long time to build...

Oct 2023
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VP/Other Executive

Relationship

We have done a few cases with MatrixCare's support, and we have had to wait for a while. We have had...

Oct 2023
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VP/Other Executive

Culture, Relationship

I started to look into additional software from the vendor for a certain area, but I got the...

Oct 2023
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Manager

Relationship

There have recently been some very high-quality people working on things to solve some of our...

Oct 2023
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CFO

Product

The overall system works for a back-end user sitting in an office, but it doesn't work great. We...

Oct 2023
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CFO

Operations

MatrixCare had a lot of support for their implementation. Their implementation and orientation were...

Oct 2023
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CFO

Relationship

If something is an easy problem that MatrixCare’s first-level support team can handle, the support...

Oct 2023
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Manager

Loyalty

Overall, our experience using MatrixCare Home Health has been positive. Probably the best part is...

Oct 2023
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Manager

Product

I think some of the billing and accounting features are where MatrixCare struggles. I have used a...

Oct 2023
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Manager

Operations

Like other vendors, MatrixCare has an implementation phase, and the people doing that tend to know...

Oct 2023
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Manager

Culture

My biggest generic dissatisfaction is because some of the things MatrixCare is working to resolve...

Oct 2023
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Director

Product

I would like to have more mobile capabilities for the nurses. There is no way to schedule on the...

Oct 2023
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(0)
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Director

Operations

With scheduling, there was very clear communication on what we wanted to do, and the vendor told us...

Oct 2023
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(0)
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Director

Product

The system gives us measurable outcomes, but seeing those is a matter of knowing how to plug things...

Oct 2023
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Director

Culture, Relationship, Operations

MatrixCare keeps promises 90% of the time. The issue is more of a timing situation. They talk about...

Oct 2023
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Director

Operations

The vendor doesn't really offer ongoing training to the level that I would expect. I know the...

Oct 2023
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Director

Relationship, Operations

I don't anticipate things getting worse. MatrixCare is up-to-date on the documentation. They do the...

Oct 2023
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Director

Operations, Product

MatrixCare delivers quarterly updates for the system. When that happens, we get a big, long document...

Oct 2023
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Director

Culture, Loyalty

Our previous software platform was going to be phased out and no longer supported by the vendor, so...

Oct 2023
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Director

Relationship

We have received really good support from the vendor when we have had questions or when glitches...

Oct 2023
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(0)
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Director

Operations

MatrixCare was great with training. Our account manager and trainers were very accessible,...

Oct 2023
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Director

Product

One of the nice things about MatrixCare Home Health is that it generates a lot of usable data that...

Oct 2023
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Director

Relationship

Our recent experience with MatrixCare has been very good. The system's integration has gone well. IT...

Oct 2023
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(0)
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Director

Relationship, Product, Value

We are reviewing our revenue, and it has been extremely difficult for us to get reports from...

Oct 2023
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(0)
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Director

Operations

Our implementation with MatrixCare was fantastic. We had a contact at MatrixCare who helped us...

Oct 2023
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(0)
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Director

Relationship, Product

We like the fact that MatrixCare is very on top of regulatory changes and updates to comply with...

Oct 2023
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Director

Relationship

We would like to see the tickets updated more frequently from MatrixCare in terms of the resolution...

Oct 2023
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(0)
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Manager

Relationship

MatrixCare is a lot better than what they were last year with keeping all their promises.

Oct 2023
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(0)
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Manager

Loyalty, Product

MatrixCare Home Health is relatively easy for the field staff to use. That is probably the most...

Oct 2023
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Manager

Culture, Value

The price considerably went up, and MatrixCare said that they put out what they charge us for. That...

Oct 2023
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(0)
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Director

Relationship

MatrixCare doesn’t keep all of their promises. When we went with MatrixCare, the idea was that we...

Oct 2023
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(0)
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Director

Product

The mobile application has been freeing for the clinicians. That tool has done very well.

Oct 2023
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(0)
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Director

Product

The scheduling application in the back office is a little clunky. It is not quite as user friendly...

Oct 2023
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Manager

Relationship

We ran into a little snafu regarding the EVV because we have to use something mandatory in our...

Oct 2023
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Manager

Relationship, Operations

I wish the vendor would spend more time going through the reports with us. I have had to create my...

Oct 2023
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Manager

Product, Value

I wish it didn't take overnight sometimes for things to process on the billing side. But I guess it...

Oct 2023
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Manager

Product

Something that is nice about MatrixCare Home Health is that there is a nice, easy-to-use tab within...

Oct 2023
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Relationship, Value

I had a feature added for some of my clinicians who have some impairments, and the vendor charged me...

Oct 2023
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Operations

The vendor’s initial training was really good. They also have a robust video-training library; when...

Oct 2023
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Relationship

My favorite thing about the vendor is that I can actually get ahold of them, and they fix problems...

Oct 2023
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Operations

The vendor’s onboarding process was rigorous. I thought that there was no way I could commit the...

Oct 2023
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Product

The only thing that I would like to see changed is a way to chart the patient visits outside of an...

Oct 2023
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Analyst/Coordinator

Product

We see little quirks that we would like MatrixCare to fix, but overall, they are pretty good at...

Sep 2023
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Analyst/Coordinator

Relationship, Product

On the billing side, we wish we had a little more movement or capability to do certain things, like...

Sep 2023
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Analyst/Coordinator

Value

I probably would buy MatrixCare Home Health again. MatrixCare has been making a lot of changes that...

Sep 2023
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Analyst/Coordinator

Relationship

MatrixCare keeps us informed on updates, and that is a good thing. They make changes and updates...

Sep 2023
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Analyst/Coordinator

Relationship

I would like to be able to get ahold of some customer service people. It is tough to get through to...

Sep 2023
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Manager

Relationship, Operations

Our MatrixCare trainer was really good. They were patient and listened to us. They answered all of...

Sep 2023
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(0)
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Manager

Product

Our nurses like the iPads they use with MatrixCare Home Health. The nurses can easily navigate...

Sep 2023
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(0)
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Manager

Product

We would like the main and mobile versions of the app to be more similar. That would help with...

Sep 2023
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(0)
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Analyst/Coordinator

Operations

While the vendor was training us, we went through several different trainers, and that was...

Aug 2023
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(0)
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Analyst/Coordinator

Culture

We didn't get what we were promised by MatrixCare, and what we were promised would have made things...

Aug 2023
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(0)
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Analyst/Coordinator

Product

The product is a really good program. It is far better than any others that I have recently used....

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Our billing clerk is able to do a lot in MatrixCare Home Health, and so is our financial manager,...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

If MatrixCare had something similar to Microsoft Word, that would be very beneficial to us....

Aug 2023
||
(0)
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Director

Relationship

MatrixCare updates us daily on the announcement page.

Aug 2023
||
(0)
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Director

Product, Value

All EMRs have their pros and cons, but MatrixCare Home Health's pros outweigh the cons.

Aug 2023
||
(0)
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VP/Other Executive

Product

With MatrixCare Home Health, the authorization is disconnected from the entire system, and that...

Aug 2023
||
(0)
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VP/Other Executive

Product

For the most part, MatrixCare Home Health is pretty good in regard to being optimized for mobile...

Aug 2023
||
(0)
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VP/Other Executive

Operations

There are some things that I would suggest MatrixCare improve upon. When we implemented the program,...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

When there are certain things that MatrixCare is aware of that are not working properly or there are...

Aug 2023
||
(0)
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VP/Other Executive

Value

MatrixCare Home Health is an easy, intuitive program. With the way that the system presents things...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

As we grow, I don't know that MatrixCare Home Health is going to be able to grow with us unless...

Aug 2023
||
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COO

Product

The product offers some good financial reporting, but sometimes it is in different sections of the...

Aug 2023
||
(0)
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COO

Relationship, Product

I don't know that there is anybody in our industry who I would wholeheartedly recommend. There is...

Aug 2023
||
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COO

Product

The vendor doesn’t have a lot of integration for some of the cutting-edge products, but that is not...

Aug 2023
||
(0)
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COO

Relationship

Our customer representative has not been that great. When I contact them for help, the only response...

Aug 2023
||
(0)
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CEO/President

Loyalty, Product

We have been actively looking for a different product because MatrixCare's system doesn't meet all...

Aug 2023
||
(0)
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CEO/President

Relationship, Operations

MatrixCare usually does a really good job of supporting us through upgrades, but during our recent...

Aug 2023
||
(0)
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CEO/President

Operations

I like that if I am onboarding a new person, I can send them through the various webinars and things...

Aug 2023
||
(0)
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CEO/President

Product

We don't have separate programs. We use MatrixCare's system as an all-in-one system. That is one of...

Aug 2023
||
(0)
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CEO/President

Relationship

One of the things that stands out about MatrixCare is that when we call their tech line, we can get...

Aug 2023
||
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CEO/President

Product

When we do billing and payroll things, we would like our RNs to be able to enter notes that will...

Aug 2023
||
(0)
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CEO/President

Culture, Loyalty

I don't know what MatrixCare's vision is. I would be really excited to hear about their vision. I...

Aug 2023
||
(0)
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CEO/President

Culture, Relationship

MatrixCare has never reached out to me. I am not necessarily dissatisfied with them, but it would be...

Aug 2023
||
(0)
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CEO/President

Loyalty, Product

Out of all the places we have looked at for scheduling, MatrixCare has had the best options. Their...

Aug 2023
||
(0)
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CEO/President

Product

There are a lot of things that we can't do on our smartphones or tablets with the system that we...

Aug 2023
||
(0)
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Director

Relationship

As MatrixCare has grown larger, their customer service has diminished. Back in the day, I could call...

Aug 2023
||
(0)
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Director

Product

Reports are the biggest issue we have with MatrixCare's product. There are no crystal-clear reports...

Aug 2023
||
(0)
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Director

Relationship, Product

The product itself has not been developed through the times. The vendor is always asking for ways to...

Aug 2023
||
(0)
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Director

Relationship

I would like MatrixCare to proactively ask or survey us to see whether we are satisfied, and if we...

Aug 2023
||
(0)
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Director

Value

MatrixCare Home Health has cost me a little more money than I wanted to spend. Everything that we do...

Aug 2023
||
(0)
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Director

Product

The product does what it has to do, and it is user friendly once we use it.

Aug 2023
||
(0)
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Director

Relationship

The vendor keeps me up-to-date if there are issues going on, and the vendor is good about notifying...

Aug 2023
||
(0)
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Director

Relationship, Operations, Product

When we are trying to learn or figure out something about the product, it is hard to find the topic...

Aug 2023
||
(0)
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Manager

Relationship

It would be nice if we could partner with someone specific at MatrixCare to help us if we need to...

Jul 2023
||
(0)
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Manager

Product

Financial reporting has been a struggle with MatrixCare. We are trying to get financial reports from...

Jul 2023
||
(0)
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Manager

Relationship

MatrixCare has been a responsive vendor, and their support has improved a lot over the years. I can...

Jul 2023
||
(0)
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Manager

Value

For every additional integration with MatrixCare, there is a fee. We pay for anything that is not...

Jul 2023
||
(0)
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Manager

Product

MatrixCare’s user interface for clinicians is very nice. The solution can capture clinical...

Jul 2023
||
(0)
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Manager

Relationship, Product

From a technical perspective, MatrixCare has been on top of making sure they test iOS compatibility...

Jul 2023
||
(0)
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VP/Other Executive

Operations

What we enjoy about MatrixCare Home Health is the disconnected point-of-care option, so we don't...

Jun 2023
||
(0)
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VP/Other Executive

Relationship, Product

We had quite a few issues with the billing setup because of something on MatrixCare’s end. We lost...

Jun 2023
||
(0)
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VP/Other Executive

Product

I love the assessment and how it is driven toward a patient-specific care plan that is developed by...

Jun 2023
||
(0)
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VP/Other Executive

Product

We still utilize another system for CAHPS and current data outcomes, mainly because the analytics...

Jun 2023
||
(0)
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VP/Other Executive

Product

We have been utilizing the product for a while now, and it is nice to see some data come through and...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

The responsiveness of the support team is good. On a day-to-day basis, we can call in. Sometimes for...

Jun 2023
||
(0)
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