MatrixCare Home Health Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
MatrixCare has a very intuitive package to train staff on when we bring new people in. The learning...
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Product
MatrixCare Home Health works quite well, but the system doesn't really integrate with any other...
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Culture, Loyalty
We actually had to do a bit of pulling teeth to get MatrixCare on board with a new state mandate....
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Product
Some features of MatrixCare Home Health that we like are the navigation on the charting and the...
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Operations
I would tell someone implementing MatrixCare to try to stay up on all the training material and...
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Culture, Relationship, Product
One issue I have with MatrixCare is that we are not integrated with one of our providers for...
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Loyalty, Product, Value
Like any system, there are a few things that I wish were a little quicker coming down the pike. One...
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Relationship, Product
We have really hit some problems because of our state's decisions in Medicaid and electronic visit...
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Relationship, Product
Recently, something happened with the MatrixCare Home Health system on the backside where we could...
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Operations
We went live during COVID-19, so our go-live was remote. Unfortunately, I think that the industry...
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Product
We are very pleased with MatrixCare Home Health. It was a good move for us coming from a different...
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Operations
When the vendor is rolling out new things, they can sometimes be a bit of a hard sell. If we decide...
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Product
What I like about the product is the ease of the iPads; the clinicians like that. We just put in a...
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Operations
The vendor has the university function, which is like their forum. I actually like it and use it...
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Operations
The vendor could improve their implementations by spending more time. They employ a...
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Culture, Relationship
One improvement the vendor could make is more customer service representation. We have a sales...
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Culture, Value
The vendor charges us for everything, but not unnecessarily. Everything is based on a census in...
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Relationship
We have not taken advantage of some of the things that the vendor has offered. The vendor rolls out...
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Product
I'm very happy with the product. In terms of the reporting process, each department, including...
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Product
In MatrixCare Home Health, I would like more tasks in the task hotlist that populate to trigger...
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Operations
MatrixCare had outstanding customer service, and they tailored the training and implementation plan...
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Product
When it comes to financial reporting in MatrixCare Home Health, there are some things I would like...
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Loyalty, Product
I would like to see more predictive analytics built in MatrixCare Home Health. I have heard that...
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Relationship
I have always felt pretty good about getting as high up the ladder as I have needed to with MatrixCare....
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Culture, Value
In the last couple of years, MatrixCare has rolled out some things that probably should have just...
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Operations
MatrixCare's implementation training did not prepare us adequately for the go-live. Having two...
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Loyalty, Relationship
MatrixCare keeps their promises inasmuch as any software company does. The vendor has done as well...
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Product
MatrixCare Home Health isn't that robust. It just has some basic information and numbers. It gets us...
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Value
I have a relationship with a senior person from MatrixCare, so when the vendor tries to...
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Product
MatrixCare's system requires a lot of clicks it doesn't need. Some steps aren't necessary. A click...
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Loyalty, Relationship
MatrixCare's service is passive, and the vendor pushes us to review job aids, which are outdated....
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Relationship, Product
Overall, we are still happy with MatrixCare Home Health. Things are still going well. MatrixCare...
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Loyalty, Product
We use another product for communicating with staff for care coordination. MatrixCare does have a...
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Product
MatrixCare Home Health has a lot of compliance things built in to it, so there are a lot of hard...
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Product
With MatrixCare Home Health, nothing is being billed that we don't have orders for or authorization...
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Product
The staff has iPads that are out in the field with them. With MatrixCare Home Health, they have...
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Loyalty
The integration for MatrixCare Home Health has been pretty good. As far as I know, MatrixCare Home...
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Culture, Value
I don't think I have ever had any vendor keep all their promises. I know when we needed certain...
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Product
The area we live in occasionally has spotty service, and that is a limiting factor in using...
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Operations
MatrixCare’s initial training was pretty good, but like everything, until we get our feet wet, we...
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Relationship
The vendor’s support is delayed. When we request something, we might be waiting on it for 15...
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Product
The product gives us the ability to document offline, and not being able to do that used to be a...
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Product
There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...
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Operations
MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...
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Product
The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...
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Relationship
The majority of the time, I get answers from the vendor’s support people right away. There was only...
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Relationship
I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....
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Product
One thing I like about the product is the way that we can have everything with dates and times when...
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Relationship, Product
When we have a client who is no longer with us, we deactivate or remove the client from being active...
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Product
With MatrixCare Home Health, we have the ability to view a patient offline. That is helpful for...
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Loyalty, Relationship, Product
MatrixCare is still working on getting some things we need for our state, and there is no other way...
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Value
If everyone in our industry got to start over and pick a new EMR without consequence, MatrixCare...
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Relationship
MatrixCare has excellent customer service.
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Relationship, Product
MatrixCare Home Health is pretty user friendly. There are a few glitches that we could look to...
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Product
With MatrixCare, there are little things here and there that could be improved, such as the ability...
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Operations, Product
The transition for the vendor over MatrixCare was not really smooth. The education wasn't great. As...
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Relationship, Product
A lot of times, we have to go manually into our iPads and update the product in the app; MatrixCare...
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Relationship
It is really hard to get ahold of anybody, and it may take weeks to resolve issues. MatrixCare could...
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Operations
Our implementation of MatrixCare Home Health was completely virtual, and I did not prefer that...
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Loyalty, Relationship
We built some things in the system with MatrixCare's people by our side, but now when those things...
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Operations
MatrixCare's training was awful. They did their training layer upon layer, but we wanted the...
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Product
There are some things in MatrixCare Home Health that make the system really inefficient, and we want...
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Relationship
With MatrixCare's support, we call in, but there is no really good ticket process where we have a...
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Relationship
When MatrixCare works on something, they do their piece, and then they are out. They don’t check in...
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Operations
I wish we were told that we have to have an IT person in our department who was dedicated 100% to...
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Product, Value
Several functions were present when we started that are no longer working properly. Opening another...
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Operations, Product
Sometimes when I am trying to find payer information or certain payments in MatrixCare Home Health,...
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Loyalty
I can see the potential for MatrixCare Home Health and what it can do for us, but we aren't there...
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Value
Our bills with MatrixCare haven’t gone up, and we don’t pay for some things, like certain trainings.
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Loyalty, Operations
I hope MatrixCare considers a hybrid model for implementations in the future. I get that MatrixCare...
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Product
There are some good standard reports in MatrixCare Home Health, and the user interface is pretty...
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Relationship, Product
One good thing about MatrixCare is that we can vote for what we want in the next optimization, and...
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Loyalty, Product
Our company is transitioning to another vendor's system. So far, MatrixCare's system exceeds the...
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Operations
The only areas where MatrixCare's system could use more support would be with billing, adding...
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Product
MatrixCare Home Health has an analytics program called MyAnalytics that is built in that we started...
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Operations, Product
The financial reporting in MatrixCare Home Health is good, but the billing process in MatrixCare...
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Culture, Loyalty, Relationship
As long as MatrixCare Home Health is cellular, it is great. Everything depends on whether people...
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Operations
The training was vigorous. We are a small agency, and I wear a lot of hats, so there was a lot of...
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Relationship
The vendor’s development is good. They are on top of stuff and moving fast. MatrixCare meets with us...
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Product
The system is easy to use, and the reports are really good. We can easily adapt them and make them...
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Operations, Product
One disadvantage of this system is that the way the program looks on the website and the way it...
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Relationship, Product
One positive aspect of working with MatrixCare is that we are hospital based, and they are...
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Relationship, Product
We don’t have very many issues with the product. We are online 99.8% of the time. We don't go down....
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Relationship
MatrixCare’s support could use some improvement. When we call a lot of their level-one people, we...
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Operations
MatrixCare could improve the training they provide for the products we add.
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Product
I don't have much that I can speak to that has gone well with MatrixCare Home Health. We had to...
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Relationship, Product
We have had a lot of issues with integration and interoperability with MatrixCare Home Health, and...
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Relationship, Product
When I had a state surveyor on-site, I could not reach anyone at MatrixCare, and they never resolved...
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Relationship
When we put in ideas, it feels like they end up in a black hole. The vendor seems intent on keeping...
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Operations
The hardest part of using MatrixCare Home Health or any software is its day-to-day operations for...
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Loyalty, Value
MatrixCare Home Health has really improved our billing services to home health vendors, and we have...
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Operations
When we did our training with the vendor's staff members, some of MatrixCare's presenters were from...
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Relationship
I would tell others who were looking at MatrixCare Home Health that it is very, very good....
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Product
MatrixCare Home Health is pretty well optimized for mobile devices, but if users don't have the...
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Product
MatrixCare has another system piece called MatrixCare Link. That is a HIPAA-compliant texting...
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Culture, Loyalty
We started with MatrixCare Hospice. To consolidate our platform, we waited until the contract was up...
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Product
The system isn't super intuitive. We can write orders in it, but we can't see the orders that we...
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Product
Our revenue cycle person uses MatrixCare Home Health’s claims analytics for meetings, so the whole...
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Product
Our revenue cycle person has to create some of the financial reports on their own. Also, the...
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Product, Value
It is pretty intuitive for clinicians to use MatrixCare Home Health on a tablet. I would give...
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Relationship
There is an issue we are having, and MatrixCare knows it is an issue. They have no idea where the...
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Product, Value
Overall, the revenue and financial reporting for home health is a bit off because what we bill and...
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Relationship
We reallly like MatrixCare's service and support team because there are always there and quite helpful....
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Relationship
MatrixCare does a good job of getting out updates and having those be seamless for us.
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Value
When it comes to value, MatrixCare could do better by not charging a nickel for every text we send....
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Product
When it comes to delivering new functionality, there are some other vendors delivering more...
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Operations, Product, Value
When we started with MatrixCare Home Health, it took our field staff members a long time to build...
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Relationship
We have done a few cases with MatrixCare's support, and we have had to wait for a while. We have had...
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Culture, Relationship
I started to look into additional software from the vendor for a certain area, but I got the...
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Relationship
There have recently been some very high-quality people working on things to solve some of our...
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Product
The overall system works for a back-end user sitting in an office, but it doesn't work great. We...
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Operations
MatrixCare had a lot of support for their implementation. Their implementation and orientation were...
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Relationship
If something is an easy problem that MatrixCare’s first-level support team can handle, the support...
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Loyalty
Overall, our experience using MatrixCare Home Health has been positive. Probably the best part is...
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Product
I think some of the billing and accounting features are where MatrixCare struggles. I have used a...
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Operations
Like other vendors, MatrixCare has an implementation phase, and the people doing that tend to know...
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Culture
My biggest generic dissatisfaction is because some of the things MatrixCare is working to resolve...
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Product
I would like to have more mobile capabilities for the nurses. There is no way to schedule on the...
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Operations
With scheduling, there was very clear communication on what we wanted to do, and the vendor told us...
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Product
The system gives us measurable outcomes, but seeing those is a matter of knowing how to plug things...
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Culture, Relationship, Operations
MatrixCare keeps promises 90% of the time. The issue is more of a timing situation. They talk about...
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Operations
The vendor doesn't really offer ongoing training to the level that I would expect. I know the...
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Relationship, Operations
I don't anticipate things getting worse. MatrixCare is up-to-date on the documentation. They do the...
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Operations, Product
MatrixCare delivers quarterly updates for the system. When that happens, we get a big, long document...
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Culture, Loyalty
Our previous software platform was going to be phased out and no longer supported by the vendor, so...
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Relationship
We have received really good support from the vendor when we have had questions or when glitches...
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Operations
MatrixCare was great with training. Our account manager and trainers were very accessible,...
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Product
One of the nice things about MatrixCare Home Health is that it generates a lot of usable data that...
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Relationship
Our recent experience with MatrixCare has been very good. The system's integration has gone well. IT...
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Relationship, Product, Value
We are reviewing our revenue, and it has been extremely difficult for us to get reports from...
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Operations
Our implementation with MatrixCare was fantastic. We had a contact at MatrixCare who helped us...
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Relationship, Product
We like the fact that MatrixCare is very on top of regulatory changes and updates to comply with...
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Relationship
We would like to see the tickets updated more frequently from MatrixCare in terms of the resolution...
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