MatrixCare Home Health Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship
Our MatrixCare customer success manager doesn't always guide us in the right direction. Sometimes...
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Relationship, Product
MatrixCare has a lot of visions on their road map in terms of AI solutions and everything. They do...
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Product
The strength of MatrixCare Home Health is the iPad application, and functionally, when it works...
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Operations
MatrixCare has improved their training, but I wish we could tailor the training. A lot of their...
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Relationship
One of MatrixCare’s weaknesses is probably support. While sometimes we get an answer from...
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Relationship
MatrixCare has great support when it comes to resolving tickets in a timely manner. They are quick...
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Loyalty, Relationship
We chose MatrixCare Home Health because we were already using MatrixCare for skilled nursing and...
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Relationship, Product
Having a consistent liaison with MatrixCare has been critical. We have worked with the same client...
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Relationship
MatrixCare used to hold coffee talks fairly regularly. I have not heard much about them recently,...
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Operations
My training for MatrixCare Home Health was largely informal. The training relied on staff members...
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Relationship
The service from MatrixCare has been great, particularly in terms of support case responsiveness.
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Relationship
MatrixCare does have a published road map, but some of the enhancements they prioritize feel...
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Value
MatrixCare's system is clearly more capable than our previous system, but it also costs several...
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Relationship
MatrixCare’s support team is extremely responsive, almost to a fault at times. Tickets are often...
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Relationship
With MatrixCare, we have a designated contact we can reach out to directly with questions, and they...
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Culture
We signed a contract with MatrixCare at a specific census level and asked multiple times how pricing...
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Loyalty, Operations
The biggest challenge with our previous system was its inability to handle our caseload. As we grew,...
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Relationship
MatrixCare's system does not meet everything we need, but it does meet many of our requirements. We...
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Operations
For the MatrixCare training program, we initially had an excellent trainer who was highly...
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Product
I would like the ability to execute documents in the software without having to use a third-party...
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Product
MatrixCare Home Health is very clinician-friendly. The iPad experience is excellent, and our...
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Relationship
With MatrixCare, it really comes down to proactivity. The vendor has a strong customer service...
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Culture, Loyalty, Value
MatrixCare Home Health is part of our long-term plans because I’m not going through the hell of...
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Relationship, Operations
MatrixCare has rolled out new products, but the training and support around them have been minimal,...
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Product
With MatrixCare's system, when there is an error in financial reports or dashboards, the system...
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Product, Value
I would not buy MatrixCare's system again. Their financials are not complete or accurate. There are...
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Product
The biggest achievement we have had with MatrixCare's solution is our clinicians’ satisfaction due...
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Loyalty, Relationship, Product
MatrixCare is very supportive of their clients. There are product improvements. There is no perfect...
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Culture, Value
MatrixCare does not keep all of their promises. Specifically, they market that they do a lot of...
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Product
I do like that MatrixCare posts any new updates regarding home health rules and regulations. They...
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Product
MatrixCare recently rolled out a new HIPAA-compliant messaging system, and it has been a struggle....
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Product
MatrixCare Home Health is easy to use; there is no downtime, and the iPads are very user-friendly...
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Product
The business side of MatrixCare Home Health and the iPad product are two totally different views....
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Loyalty
One of the reasons that we are with MatrixCare is that they partnered with Oracle Health. We get a...
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Culture, Relationship
When we first started using MatrixCare Home Health, the support from MatrixCare was very robust. We...
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Product
The one report that MatrixCare Home Health does not provide very well is our average daily census....
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Relationship
I haven't had any problems getting senior executives on the line from MatrixCare if needed.
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Relationship, Product, Value
This isn’t true for just MatrixCare, but in general, home health vendors tend to be more niche in...
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Relationship
I would like it if MatrixCare had people reach out to us. We can call our account manager, but they...
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Operations, Product
Once we familiarized ourselves with the system, it was pretty navigational. As new users, we...
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Loyalty, Product
With MatrixCare, the focus on the clinical side of the MR system is important, but they should also...
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Relationship
MatrixCare’s IT people and support people are always wonderful and very kind. They always follow up,...
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Product
MatrixCare needs to adjust the adjustment claim process in the solution. If a nurse chooses the...
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Loyalty, Value
Something that sold us on MatrixCare Home Health was that it could run eligibility checks for us in...
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Loyalty, Value
MatrixCare Home Health has a lot of availability when people don't have a Wi-Fi connection or a...
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Product
When we process claims in MatrixCare Home Health, it can sometimes take hours for the claims to come...
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Relationship
MatrixCare Home Health is pretty great. MatrixCare does a lot of updates for the solution, and they...
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Product
MatrixCare Home Health was supposed to be an upgrade to our old EHR. Because MatrixCare Home Health...
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Relationship, Product
There is always stuff I would like to see improved with the integration or interoperability. We...
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Product
I love that we can swipe to go from one page to the next. We don't have to use the little bars at...
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Relationship, Operations
Sometimes when the vendor does an update, there will be a glitch.
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Operations, Product
The most important thing is the end user. The system is very easy to navigate, and the organization...
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Loyalty, Product
We are trying to integrate AI into our charting system. I don’t think MatrixCare has any AI yet....
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Relationship
MatrixCare’s support has actually been great. The support people are pretty speedy at handling...
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Product
MatrixCare Home Health is very user-friendly for our clinicians out in the field. It is app based,...
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Loyalty, Product
MatrixCare Home Health is a solid EHR. We are pretty happy with what it provides, and MatrixCare...
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Operations, Value
Some things weren't set up correctly in MatrixCare Home Health, so we had to pay for more training...
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Culture, Product
The one thing that we struggle with a little is timeliness in setting up payers. MatrixCare could...
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Product
MatrixCare Home Health is user-friendly. Being able to go paperless because of the solution has been...
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Relationship, Product
MatrixCare was unable to scrub the HIS documents; the status was consistently marked as pending.
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Relationship, Value
Cases are open too long. I have cases that have been open for months and even years. One of my cases...
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Relationship, Product
MatrixCare should just stay on top of things and should not have outages all the time. Outages are...
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Value
MatrixCare charges us for everything that they offer, and as our census increases, they always...
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Product
The system is good for the field staff. It works pretty well for them. I'm not so sure I'm sold on...
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Relationship
I would rate the executive involvement at the top of the scale because we go directly to the source.
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Relationship, Operations, Product
MatrixCare keeps up-to-date with regulatory requirements and changes. They provide a wealth of...
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Product
On MatrixCare’s Care Anyware site, they have a reports section as well as the My Analytics view....
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Relationship
MatrixCare is good at keeping promises. If the vendor's support team can't resolve an issue on the...
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Value
I have a certain package, and anything extra would cost more. There is a standard fee.
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Operations
MatrixCare did very good with training at the very beginning. However, I would like their training...
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Product
I would tell others looking at MatrixCare Home Health about the integration it has with our EHR. We...
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Product
We would like this solution to have fewer clicks and the ability to copy medications from a previous...
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Operations, Product
We like the ease of use of this solution. The community training is good, and the documentation for...
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Value
We just recently had to add a vendor as an integration for MatrixCare Home Health, and MatrixCare...
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Product
MatrixCare promoted their analytics piece that would let us track live, quality data that impacted...
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Relationship
If something gets escalated to tier two of MatrixCare’s customer support or to the developers, we...
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Value
The price of MatrixCare Home Health keeps going up significantly every year. If the price continues...
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Relationship
MatrixCare takes a very long time when it comes to tickets. They have a very slow turnaround. They...
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Value
MatrixCare does have good programs, but there is always a significant cost with those programs for...
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Operations, Product
MatrixCare's system is easy to learn. We can talk to the people from MatrixCare instead of just...
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Relationship
The support from MatrixCare is good, and they answer us in a timely manner if we have a question. I...
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Loyalty, Product
The nurses at our organization wish they could have a better workflow for charting regarding how...
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Value
This solution is a little pricey for our small agency, but I wouldn’t not have it.
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Product, Value
We are able to coordinate care between multiple services and providers easily with MatrixCare's...
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Value
MatrixCare charges us for everything. It just seems like there is a fee for all the add-ons in...
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Operations
I would like more training for MatrixCare Home Health. MatrixCare gives us a couple of hours, and...
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Culture, Relationship
We have a salesperson from MatrixCare that we talk to, but they are not the decision-maker, so that...
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Relationship, Product
We are not taking advantage of a lot of MatrixCare’s new technology because the past couple of times...
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Product
The reports are really good. MatrixCare Home Health has certain things on the iPad that the...
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Loyalty, Product
There is definitely room for improvement. MatrixCare is starting to get into AI; it just isn't...
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Relationship
There are things that go on with MatrixCare, and if there is a major thing, they will post it and...
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Operations
MatrixCare is doing a lot with education right now. They have webinars. They have written...
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Operations, Product
We have iPad users and desktop users. The iPad users have a very good experience from a navigation...
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Product
MatrixCare's system keeps us very compliant. It is very compliant software. The technology is...
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Product
Our end users feel like MatrixCare's system is kind of clunky. We can't see or fax signed orders...
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Value
MatrixCare keeps implementing and developing new things, and that is great, but then they want to...
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Product
We like the convenience of using MatrixCare Home Health on the iPad wherever we are. Then, we can...
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Loyalty, Relationship
If there is an internet outage or a natural disaster that results in lost connectivity, MatrixCare...
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Relationship, Value
MatrixCare is just not very good at keeping us in the loop with things like the new versions that...
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Product
Some processes, like faxing things to providers, are really wonky in the system. If I fax things,...
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Relationship
We rarely use the support because everything just works fine. However, when we do use the support,...
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Operations, Product
I find MatrixCare's system extremely easy to use. It doesn't take a ton of in-depth training to get...
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Loyalty
Most of the existing home health and hospice EMR vendors are not innovating. They are looking at...
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Operations
MatrixCare has trainings. They just don't let anybody know. Users have to spelunk through...
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Operations, Product
MatrixCare Home Health is really, really easy for our clinicians to use. We don't have to spend a...
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Product
MatrixCare Home Health is at the top of our tier list. It is still an active product in our industry....
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Product
MatrixCare Home Health has a MyAnalytics feature that I really like. The system's report section is...
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Relationship
MatrixCare is pretty quick at responding. We can put a ticket in, and we will usually get an answer...
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Relationship, Product
We have had some EVV issues with the system here and there.
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Product
MatrixCare Home Health meets all of our needs because it keeps us in compliance.
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Operations
MatrixCare is very good with training, and they have been very good when we have required assistance...
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Value
MatrixCare has produced a lot of other innovative products on the homecare side already. They have a...
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Operations, Product
MatrixCare's solution is a very intuitive system to work our way through. The learning curve is very...
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Relationship
During our experience with getting MatrixCare to work with EVV, we had to leverage relationships we...
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Product
The reporting functions in MatrixCare Home Health are not as useful or comprehensive as the...
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Relationship, Operations, Product
We love MatrixCare Home Health. It is a merging of different solutions. We really didn't have a...
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Value
Our biggest complaint with MatrixCare is the rising cost that comes with continuing to use the...
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Relationship, Product
I like MatrixCare Home Health's compliance. That has been great.
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Culture
MatrixCare didn't tell me that their AI tool was going to be a several-year build. They are still in...
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Loyalty, Product
There are other systems that have a true web-based focus, so that when providers open up a visit,...
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Operations
With MatrixCare Home Health, some of the educational things have gotten better because the vendor...
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Operations
I have had some issues when training a new hire on the software because I'm not going to rebuy the...
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Value
MatrixCare's system is kind of expensive. We bought their home health package, and then when we went...
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Operations
MatrixCare did a really good job with the implementation and training. Everything was remote; there...
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Product
We came from a pretty archaic system, so it was nice to have the option of checking boxes and making...
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Relationship
MatrixCare offers good support. They reach out, ask whether we have any questions, and make sure we...
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Product
I have MatrixCare’s MyAnalytics software, so I can get a breakdown of things, and it is like an...
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Product
The vendor isn't very good with interoperability. I’m building my own interoperability stuff. I’m...
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Value
MatrixCare wants to charge us for everything. I have to go to outside services because their product...
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Operations
We received lots of training, but it was poor at the beginning. We fired a couple of the trainers....
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Product, Value
A lot of things we are experiencing shouldn't be problems. These are basic issues that interfere...
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Product
The number-one fix I would tell MatrixCare about is the ability for the QA piece to do QA of the...
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Loyalty, Value
We recently had a Medicare survey, and the surveyor who came said over and over again that we need...
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Relationship
We have access to email addresses and phone numbers for a couple of people at MatrixCare who are...
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Relationship
When we see and point out major flaws that affect our ability to be compliant, MatrixCare tells us...
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Operations, Product
The system has been terrible. It isn't well integrated. The workflows are separate and difficult....
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Loyalty, Relationship, Product
MatrixCare Link has even more communication problems than MatrixCare Home Health. The vendor has...
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Relationship
We don’t get updates and communication from MatrixCare when things break in MatrixCare Home Health....
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Relationship, Product
Our clinicians want keyboards on their tablets for MatrixCare Home Health. But since the system...
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Operations, Value
MatrixCare Home Health has a learning curve, and it is hard for everybody, but I’m not disappointed....
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Product
MatrixCare has been very reliable. I love being able to upload charts out of the system to insurance...
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Culture
The MatrixCare sales team sold us on some stuff up front that we couldn't utilize in the way it was...
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Relationship
MatrixCare’s support is exceptional. The support people always follow up with written stuff, and...
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Loyalty
I knew about the weaknesses of other medical records, so our decision was a toss-up between...
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Value
MatrixCare Home Health is a value product. It is good. MatrixCare raised their prices this year, but...
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Product, Value
We have had a couple of glitchy issues with MatrixCare Home Health or other things that have cost us...
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Product
With MatrixCare Home Health, we have a built-in fax system with which physicians can send documents...
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Loyalty, Value
MatrixCare's system is getting expensive because they have certainly played the angle of cost index...
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Product
MatrixCare Home Health integrates well with its sister systems. However, when we have to plug into...
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Relationship, Value
With MatrixCare, we are left to discover solutions for ourselves or enter some IT help tickets. We...
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Culture, Relationship
I don't see MatrixCare as being proactive. We have asked the vendor for enhancements, and we have...
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Operations, Product
MatrixCare Home Health's ease of use depends. The app that the nonskilled operate out of is very...
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Product
We trust our case managers to manage our cases. They need the ability to function as case managers...
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Commentary Summary
Comment Type Breakout