MatrixCare Home Health Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
Switching to a PBM that is already integrated with MatrixCare's system eliminated a lot of...
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Product
When staff members do OASIS assessments and submit them to our audit department, they do a review,...
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Relationship
We have a customer service representative from MatrixCare, and we work with that person. They...
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Relationship
MatrixCare is very proactive and progressive. They stay on top of things that they know the provider...
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Product
I still have a very high opinion of MaxtrixCare. With our previous program, there were constant...
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Relationship, Operations
MatrixCare started the EVV implementation that everybody had to do, and they went above and beyond...
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Relationship, Product
I like the task hotlist. I do the authorizations, so it keeps me on task and makes sure that I don't...
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Culture, Product
There were some issues with the integration of MatrixCare Home Health, but I'm not sure if that was...
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Relationship
MatrixCare's support is really good. Whenever we send something, like if there is an issue, it is...
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Relationship
MatrixCare probably keeps all of their promises, but they are slow. MatrixCare needs to be a little...
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Value
MatrixCare nickel-and-dimes us on everything that they want. They always hit us with a charge on new...
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Product
MatrixCare's software is good for the field staff for sure. I think that the field staff like its...
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Operations
MatrixCare has a lot of opportunities for webinars and things for ongoing training. They also offer...
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Product
There could be more information in the MatrixCare Aide app that could be useful for providers when...
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Relationship
MatrixCare does not respond to issues quickly. We will put a ticket in, and three weeks later,...
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Product
We have put in some enhancement requests for the scheduling piece of MatrixCare Home Health because...
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Product
In MatrixCare Home Health, we have something called MyData, which gives us access to the database....
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Product
What would make our experience with MatrixCare Home Health better would be improved integration...
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Relationship, Product
There is a MatrixCare community reference site, but it is not super user friendly. If we have a...
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Product
There are some fairly frequent unplanned downtimes with MatrixCare Home Health where the whole...
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Value
Every time I pay the monthly bill, I feel like we are probably not getting our money’s worth, but...
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Culture, Loyalty
MatrixCare will have plans for what will be released and what is being worked on behind the scenes....
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Relationship
Overall, MatrixCare has a pretty quick turnaround time with their support team, and they are usually...
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Relationship, Operations, Product
The financial reporting from MatrixCare is not the best. MatrixCare is trying different third-party...
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Operations, Product
In the EMR we were on prior to MatrixCare Home Health, we were responsible for all the upgrades and...
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Operations
I would tell others looking at MatrixCare that they are very involved, ensured our success with...
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Product
So right now, in our facility’s EMR, all we can see is our orders, like the plan of care and the...
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Relationship, Operations
MatrixCare does well with their customer webinar releases. Their announcements on their home page...
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Product
One of the things that is difficult about this solution is the iPads. The visual on an iPad and the...
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Product, Value
One of the things that MatrixCare could work on with the integration is the ability to see and...
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Value
There aren’t a whole lot of add-ons for this solution in terms of pricing. I have no idea how much...
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Relationship, Product
MatrixCare has slowed down with delivering new technology. We have not had a lot of new things...
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Product
We really like the referral management functionality in this solution. There is a central location...
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Product, Value
MatrixCare Home Health scrubs the OASIS submission very easily, and we get very few rejections. The...
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Relationship
MatrixCare’s tier-one support is not as robust as it used to be. That is because of our industry now...
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Relationship
MatrixCare’s customer support has always been really good. The support people have a very helpful...
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Loyalty, Product
We are used to MatrixCare Home Health, so we know what works and how it works. The system just works...
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Value
MatrixCare is starting to nickel-and-dime for everything. They want to charge for every little...
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Product, Value
We are using MatrixCare Link. The benefit of that is that we can link the communications between a...
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Product
MatrixCare is always coming out with new technology, but I like to watch. I don't like to be an...
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Relationship
Sometimes the vendor will know that there is going to be an outage, but a lot of times, we get the...
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Loyalty, Relationship, Value
MatrixCare is very innovative, so they are trying to be on the cutting edge of all the different...
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Relationship
We have an excellent relationship with MatrixCare. The support is very good. I don't know that I...
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Loyalty, Product
We have had a lot of other EMRs. MatrixCare's system is the best-working EMR and the most user...
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Relationship, Operations
We had a really good team that did the MatrixCare Home Health upgrade. They worked well together,...
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Relationship
The quality of MatrixCare’s support depends on who I get when I call. I have a list of people I talk...
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Value
MatrixCare has changed how they are doing EVV, which has been at no cost and has been part of the...
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Operations, Product
MatrixCare is just now updating their education platform, and that has been several years in the...
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Product
We would like to have more detailed and drilled-down information for our financial reporting in...
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Relationship
MatrixCare's IT support team will try to help us solve our problems, but oftentimes they have to...
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Relationship, Product
MatrixCare does a really good job of listening to agencies and at least works on ways to get things...
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Culture, Relationship, Operations
When I first signed up with MatrixCare, I was told that our previous EMR's data would seamlessly...
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Relationship
MatrixCare's support since being acquired by ResMed has gone a little bit downhill, and I would like...
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Loyalty, Product
We had a lot of issues in the past with EVV setup and trying to get the integration we needed, so we...
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Operations
MatrixCare has a very intuitive package to train staff on when we bring new people in. The learning...
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Product
MatrixCare Home Health works quite well, but the system doesn't really integrate with any other...
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Culture, Loyalty
We actually had to do a bit of pulling teeth to get MatrixCare on board with a new state mandate....
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Product
Some features of MatrixCare Home Health that we like are the navigation on the charting and the...
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Operations
I would tell someone implementing MatrixCare to try to stay up on all the training material and...
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Culture, Relationship, Product
One issue I have with MatrixCare is that we are not integrated with one of our providers for...
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Loyalty, Product, Value
Like any system, there are a few things that I wish were a little quicker coming down the pike. One...
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Relationship, Product
We have really hit some problems because of our state's decisions in Medicaid and electronic visit...
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Relationship, Product
Recently, something happened with the MatrixCare Home Health system on the backside where we could...
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Operations
We went live during COVID-19, so our go-live was remote. Unfortunately, I think that the industry...
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Product
We are very pleased with MatrixCare Home Health. It was a good move for us coming from a different...
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Operations
When the vendor is rolling out new things, they can sometimes be a bit of a hard sell. If we decide...
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Product
What I like about the product is the ease of the iPads; the clinicians like that. We just put in a...
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Operations
The vendor has the university function, which is like their forum. I actually like it and use it...
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Operations
The vendor could improve their implementations by spending more time. They employ a...
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Culture, Relationship
One improvement the vendor could make is more customer service representation. We have a sales...
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Culture, Value
The vendor charges us for everything, but not unnecessarily. Everything is based on a census in...
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Relationship
We have not taken advantage of some of the things that the vendor has offered. The vendor rolls out...
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Product
I'm very happy with the product. In terms of the reporting process, each department, including...
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Product
In MatrixCare Home Health, I would like more tasks in the task hotlist that populate to trigger...
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Operations
MatrixCare had outstanding customer service, and they tailored the training and implementation plan...
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Product
When it comes to financial reporting in MatrixCare Home Health, there are some things I would like...
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Loyalty, Product
I would like to see more predictive analytics built in MatrixCare Home Health. I have heard that...
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Relationship
I have always felt pretty good about getting as high up the ladder as I have needed to with MatrixCare....
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Culture, Value
In the last couple of years, MatrixCare has rolled out some things that probably should have just...
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Operations
MatrixCare's implementation training did not prepare us adequately for the go-live. Having two...
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Loyalty, Relationship
MatrixCare keeps their promises inasmuch as any software company does. The vendor has done as well...
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Product
MatrixCare Home Health isn't that robust. It just has some basic information and numbers. It gets us...
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Value
I have a relationship with a senior person from MatrixCare, so when the vendor tries to...
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Product
MatrixCare's system requires a lot of clicks it doesn't need. Some steps aren't necessary. A click...
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Loyalty, Relationship
MatrixCare's service is passive, and the vendor pushes us to review job aids, which are outdated....
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Relationship, Product
Overall, we are still happy with MatrixCare Home Health. Things are still going well. MatrixCare...
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Loyalty, Product
We use another product for communicating with staff for care coordination. MatrixCare does have a...
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Product
MatrixCare Home Health has a lot of compliance things built in to it, so there are a lot of hard...
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Product
With MatrixCare Home Health, nothing is being billed that we don't have orders for or authorization...
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Product
The staff has iPads that are out in the field with them. With MatrixCare Home Health, they have...
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Loyalty
The integration for MatrixCare Home Health has been pretty good. As far as I know, MatrixCare Home...
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Culture, Value
I don't think I have ever had any vendor keep all their promises. I know when we needed certain...
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Product
The area we live in occasionally has spotty service, and that is a limiting factor in using...
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Operations
MatrixCare’s initial training was pretty good, but like everything, until we get our feet wet, we...
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Relationship
The vendor’s support is delayed. When we request something, we might be waiting on it for 15...
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Product
The product gives us the ability to document offline, and not being able to do that used to be a...
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Product
There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...
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Operations
MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...
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Product
The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...
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Relationship
The majority of the time, I get answers from the vendor’s support people right away. There was only...
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Relationship
I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....
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Product
One thing I like about the product is the way that we can have everything with dates and times when...
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Relationship, Product
When we have a client who is no longer with us, we deactivate or remove the client from being active...
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Product
With MatrixCare Home Health, we have the ability to view a patient offline. That is helpful for...
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Loyalty, Relationship, Product
MatrixCare is still working on getting some things we need for our state, and there is no other way...
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Value
If everyone in our industry got to start over and pick a new EMR without consequence, MatrixCare...
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Relationship
MatrixCare has excellent customer service.
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