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RevUp Commentary
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Subject Expert
Spencer Snyder
Senior Analyst
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
There is definitely attrition in my patients using RevUp after MD Revolution was acquired by...
It is just tricky because RevUp is a time-based model, and MD Revolution wants to be paid for every...
MD Revolution is pretty receptive, and I can always email my contact. Our MD Revolution person was...
We don't have a ton of options, but one of RevUp's draws is that the vendor maintains the equipment...
MD Revolution has adapted to meet our needs. They have been helpful.
Once we got past our implementation, we didn't need to do a lot of training. Our initial training...
RevUp integrates with one of our other systems. That was something we were looking for. Its portal...
With MD Revolution, some of our offices that are not in our primary state don't get as much...
MD Revolution gives us insight into what is going on down the road with contracts and insurers. They...
With RevUp, we have been able to identify some patients with certain issues. We were able to quickly...
We have had some experiences where we have been billed for patients who terminated RevUp's service,...
We have been going through our MD Revolution representative for general issues. However, when we get...
We had some issues with the system when we first started. We have been on RevUp for a number of...
We seem to have a never-ending rotation of MD Revolution representatives, but that doesn't give us...
Commentary Summary
Comment Type Breakout