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Relationship, Relationship, Operations, Operations
Medasource supports our users and helps assist our staff in learning how to use products. I can't...
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Relationship, Relationship, Operations, Operations
Medasource has done everything we have asked of them in every situation we have needed them in. From...
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Relationship, Relationship, Operations, Operations
My customer relations person at Medasource is very engaged. They are always reaching out to ask...
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Relationship, Relationship
Medasource ensured that we had people at the locations we needed. Then, with post-support, they were...
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Operations, Operations
For Medasource, the trainers they brought in for at-the-elbow support were all pretty great. I have...
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Relationship, Relationship
The firm’s relationship managers have been incredible. They go above and beyond, and their...
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Relationship
Medasource understands what we need. We don't have to spend much time rehashing that. The firm just...
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Relationship, Relationship, Operations, Operations
I'm super satisfied with Medasource. If I were to speak to one of my peers or friends about the...
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Relationship, Relationship
Medasource is always responsive. At any point, I can reach out to my contacts at Medasource to get...
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Value, Value
Part of my satisfaction with receiving my money’s worth from Medasource is the price and the way we...
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Relationship, Relationship
Medasource’s leadership team is very accessible, and when things don't go well, they jump all over...
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Value, Value
Medasource was amazing and very price competitive. The way they managed their team on-site was...
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Operations, Operations
Our go-live with Medasource was average. We did a lot of herding, which is normal for a go-live, but...
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Operations, Operations
We ended up with a successful go-live with Medasource, and some of their people were absolutely...
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Operations, Operations
We didn't experience Medasource teaching; we only saw the firm in a support role. The firm didn’t...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The firm did one thing that was very different from what I have seen in the past; they allowed our...
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Operations, Operations, Operations
The firm provided several trainers for our go-live, and we got wonderful feedback from our client...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
What made Medasource unique was that their executives were on-site at the go-live. We had one...
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Value, Value, Value
The firm is always conscientious about costs and willing to work with us. That has priced other...
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Relationship, Relationship, Relationship, Services
The firm does well in terms of responsiveness and involvement. I know who to call, and I know...
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Relationship, Relationship, Relationship
The only time we ever had an issue was when we had a dedicated person that the firm repurposed for...
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Relationship, Relationship, Relationship
Medasource was fantastic. With the skills that they brought, they were able to meet all our needs....
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Relationship, Relationship, Relationship, Services
We have an account executive that is very committed to our organization and is always trying to...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Sometimes, when somebody knows that they are not a permanent member of the team, they are not as...
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Relationship, Relationship, Relationship, Operations, Operations, Operations, Value
Medasource has worked with us on pricing, and that is a key factor in our satisfaction. When we did...
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Relationship, Relationship, Relationship
When it comes to the quality of people, we are always going to have some that might not have the...
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Relationship, Relationship, Relationship, Services, Services, Services
There is an opportunity for improving the way Medasource sources their resources. The firm needs to...
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Relationship, Relationship, Relationship
From the very first time we engaged with Medasource, they have done a great job. We have engaged...
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Relationship, Relationship, Operations, Services, Services, Services, Value, Value
Medasource is able to produce resources very quickly as changes evolve and things come up that need...
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Relationship, Relationship, Relationship
The firm’s strengths are creating a strong vendor partnership through their executives and account...
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Relationship, Relationship, Operations
In order to use Medasource’s support, we had to go through an approval process with our software...
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Relationship, Relationship, Relationship
Our partnership with the firm is strong because they continue to work with us. They work with our...
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Relationship, Relationship, Relationship, Services, Services, Services
The firm’s ability to successfully interact with physicians and staff exceeded our expectations....
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Relationship, Relationship, Relationship
As part of the project plan, my project manager reaches out to Medasource to tell them how many...
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Relationship, Relationship, Relationship
When we do a larger project with Medasource, they have managers that are on-site helping support the...
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Operations, Operations, Operations
Medasource knows the end users, and they know our software, but they don't understand some of our...
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Value, Value, Value
The firm is really great about not charging for every little thing. We know exactly what we are...
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Relationship, Relationship, Relationship
The firm does what we ask them to do. When we started a project, the firm was just going to provide...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
In our decision, we did not consider any other firms. We didn’t use Medasource exclusively in the...
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Relationship, Relationship, Relationship
We meet with the firm’s executives regularly. Over the course of time, we have seen them go from...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We were very disappointed with Medasource in the past, but we are going to work with Medasource...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We would like to see the firm underpromise and overdeliver. They need to coordinate better with our...
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