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Medasource Go-Live Support Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The Medasource team was professional and flexible, and they delivered excellent service. I was very...
The firm's leadership and support were excellent. All issues were dealt with professionally and in a...
Determining the quality of staff from Medasource is hard when we bring in so many people for the...
Medasource’s account management is their best thing. Our client partner from Medasource is the best....
I had already worked with Medasource on prior engagements, and I was confident in their ability to...
Medasource has been an exceptional partner. They consistently and proactively reach out to make sure...
I think we've been fortunate that we're able to share with Medasource the details of what's going...
With Medasource, I see our engagement as very focused work, not necessarily strategic. For us, the...
I think early in our engagement, Medasource was more inclined to focus on what was going well and a...
I still think Medasource is expensive.
Medasource has connected us to other organizations when we've had challenges, just so we could...
It's like asking for a unicorn from Medasource, but if they have a superuser who can support...
Medasource staffed different departments for us. They augmented our existing superusers, since we...
We had a couple of consultants from Medasource who were not as helpful as the others and who were...
We have a great account manager from Medasource. This person handed us off to the leader of the...
In the past, when I have had to use these types of engagements, I have been less than impressed with...
It was money well spent on Medasource. I would spend it again. They came in with budgetary numbers...
We chose Medasource because they were able to underbid on what they could deliver, and some of the...
Medasource’s leadership is really good with the staff members. We could tell that there was a...
Medasource provided excellent customer service. The people we worked with were very professional and...
Medasource’s account management people are just very professional, experienced, and responsive. They...
Medasource has the right people in the right roles with excellent knowledge of our Epic...
Medasource worked hand in hand with our informatics team, colleagues, and leaders. Their primary...
I would highly recommend Medasource. They were very easy to work with. The project changed as it...
I heard little to nothing of any issues; the go-live went that smoothly. All our leaders were very...
Medasource's price is competitive, and we get what we pay for, which is a good thing.
Medasource exceeded our expectations with their general engagement. Particularly when we're on-site...
I'd always like Medasource to be cheaper, but in all honesty, the quality of the consultants was...
I'm hiring Medasource for my next go-live because they did everything I wanted and more. The quality...
We chose Medasource because we had people who had prior experiences with them that ended up going...
Our overall experience with Medasource was very good. We had frequent meetings with the leadership...
What set Medasource apart was their ability to flex and accommodate a need with a relatively short...
Medasource didn’t nickel-and-dime us. So contracting for some more hours would be a no-brainer...
I have done a lot of implementations, and I have dealt with all kinds of consultants. The Medasource...
This implementation was stressful because the providers were so aggressive, and Medasource delivered...
The implementation with Medasource had the best executive involvement I have ever had. I had access...
When I needed additional resources very quickly, I was able to get on a call right away with the...
Our resource manager from Medasource was phenomenal; they were just everywhere and energetic. They...
Medasource did a great job. I absolutely would contract with them again because they did such a good...
Commentary Summary
Comment Type Breakout