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Medasource Go-live Support Comments
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KLAS Research Director - Kaleb Harris
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User Commentary

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CNIO

We were very thankful that Medasource had an on-site lead for our project who could manage our...

Jan 2021
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CNIO

The executives at Medasource are very involved. However, I would like to see more transparency in...

Jan 2021
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Manager

The vendor did a really great job of anticipating our needs. They worked closely with us to make...

Oct 2020
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Manager

Many of the vendor’s staff members were credentialed and qualified in multiple areas, and that made...

Oct 2020
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Manager

We met with the vendor early on and told them what we were looking for. They did walk-throughs with...

Oct 2020
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Manager

I got to know the vendor’s team leads, and they were able to send me texts to let me know things...

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Manager

We have heard from other sites that they felt really confident once the vendor left their doors that...

Oct 2020
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Manager

The vendor is a very easy company to work with. They are super knowledgeable. This might sound...

Oct 2020
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Manager

The vendor worked on the revenue cycle, and we had a few outpatient clinics, but the majority of...

Oct 2020
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Manager

The vendor was very prepared for the project. They nailed it. Our last go-live was challenging for...

Oct 2020
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Manager

We had some physician-to-physician support, but the vendor couldn’t provide us with people that...

Oct 2020
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Manager

I would tell the vendor to continue doing what they are doing and to have a reserve of resources for...

Oct 2020
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Manager

I would definitely buy the vendor’s services again. The vendor executives were always there with us...

Oct 2020
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Director

We did most of the design ourselves, but we hired guns to do the build. Medasource did a great job...

Oct 2020
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Director

I didn't deal with any physician complaints. The consultants that we fired because we observed...

Oct 2020
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Director

Medasource has the strong capacity to do well. They have someone that I work with regularly who is...

Oct 2020
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Director

Medasource's only tool that we use, besides their wonderful staff, is the application for approving...

Oct 2020
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Director

Medasource is a small company, yet they are very energetic, responsive, down to earth, and...

Oct 2020
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VP/Other Executive

The coordination of getting consultants on the job required quite an effort. We could count on...

Sep 2020
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Director

We had some team leads from Medasource that were really responsible. The vendor's team set up a...

Sep 2020
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Director

We have some really excellent consultants. I got some great feedback, and some clinics were even...

Sep 2020
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Director

The person I have worked with most has truly been a great partner. Last year, we had pretty frequent...

Sep 2020
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Director

I would like everybody to be an A-team resource. But I have to acknowledge that would be difficult...

Sep 2020
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VP/Other Executive

We had a system going. The person coming on would check in with the person leaving because we had...

Sep 2020
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VP/Other Executive

We have used Medasource at other go-lives, and they are one of the top go-live consulting firms that...

Sep 2020
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VP/Other Executive

Medasource consistently met expectations; we had a few outstanding individuals. We were on a very...

Sep 2020
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VP/Other Executive

I would tell others that Medasource's go-live support people are very capable. The vendor met our...

Sep 2020
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VP/Other Executive

There were some behavior issues with some of the team members. Go-live support is a tough business,...

Sep 2020
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VP/Other Executive

I don't have to babysit the consultants from Medasource. There is a high degree of professionalism....

Sep 2020
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VP/Other Executive

We didn't hire Medasource for our third wave. They were our second choice. The primary reason why we...

Sep 2020
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CMIO

With the go-live, the vendor brought a level of experience that we hadn't seen before. There was a...

Jul 2020
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Manager

We had an incident we were concerned about regarding one of the people that Medasource sent. That...

Jun 2020
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Manager

We had a successful go-live, and Medasource was very much a part of that. Medasource is reliable as...

Jun 2020
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Manager

Medasource checks in with me on a regular basis. Over the first couple of days after the go-live,...

Jun 2020
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Manager

Projects are hard when people move from site to site. We are very dependent on the workflows that...

Jun 2020
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Manager

Medasource shows up consistently. They are on time, and they do exactly what is expected of them. It...

Jun 2020
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