Medasource Go-live Support Commentary
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Kaleb Harris
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User Commentary

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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

Medasource supports our users and helps assist our staff in learning how to use products. I can't...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Medasource has done everything we have asked of them in every situation we have needed them in. From...

Nov 2023
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Manager

Relationship, Relationship, Operations, Operations

My customer relations person at Medasource is very engaged. They are always reaching out to ask...

Nov 2023
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Manager

Relationship, Relationship

Medasource ensured that we had people at the locations we needed. Then, with post-support, they were...

Nov 2023
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Manager

Operations, Operations

For Medasource, the trainers they brought in for at-the-elbow support were all pretty great. I have...

Nov 2023
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Manager

Relationship, Relationship

The firm’s relationship managers have been incredible. They go above and beyond, and their...

Nov 2023
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Director

Relationship

Medasource understands what we need. We don't have to spend much time rehashing that. The firm just...

Oct 2023
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Director

Relationship, Relationship, Operations, Operations

I'm super satisfied with Medasource. If I were to speak to one of my peers or friends about the...

Oct 2023
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Director

Relationship, Relationship

Medasource is always responsive. At any point, I can reach out to my contacts at Medasource to get...

Oct 2023
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Director

Value, Value

Part of my satisfaction with receiving my money’s worth from Medasource is the price and the way we...

Oct 2023
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CIO

Relationship, Relationship

Medasource’s leadership team is very accessible, and when things don't go well, they jump all over...

Oct 2023
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CIO

Value, Value

Medasource was amazing and very price competitive. The way they managed their team on-site was...

Oct 2023
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Manager

Operations, Operations

Our go-live with Medasource was average. We did a lot of herding, which is normal for a go-live, but...

Oct 2023
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Manager

Operations, Operations

We ended up with a successful go-live with Medasource, and some of their people were absolutely...

Oct 2023
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Manager

Operations, Operations

We didn't experience Medasource teaching; we only saw the firm in a support role. The firm didn’t...

Oct 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

The firm did one thing that was very different from what I have seen in the past; they allowed our...

Jul 2023
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Director

Operations, Operations, Operations

The firm provided several trainers for our go-live, and we got wonderful feedback from our client...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

What made Medasource unique was that their executives were on-site at the go-live. We had one...

Jul 2023
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Director

Value, Value, Value

The firm is always conscientious about costs and willing to work with us. That has priced other...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services

The firm does well in terms of responsiveness and involvement. I know who to call, and I know...

Jul 2023
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Director

Relationship, Relationship, Relationship

The only time we ever had an issue was when we had a dedicated person that the firm repurposed for...

Jul 2023
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Director

Relationship, Relationship, Relationship

Medasource was fantastic. With the skills that they brought, they were able to meet all our needs....

Jul 2023
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Director

Relationship, Relationship, Relationship, Services

We have an account executive that is very committed to our organization and is always trying to...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

Sometimes, when somebody knows that they are not a permanent member of the team, they are not as...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations, Value

Medasource has worked with us on pricing, and that is a key factor in our satisfaction. When we did...

Jul 2023
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Director

Relationship, Relationship, Relationship

When it comes to the quality of people, we are always going to have some that might not have the...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

There is an opportunity for improving the way Medasource sources their resources. The firm needs to...

Jul 2023
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Director

Relationship, Relationship, Relationship

From the very first time we engaged with Medasource, they have done a great job. We have engaged...

Jul 2023
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Director

Relationship, Relationship, Operations, Services, Services, Services, Value, Value

Medasource is able to produce resources very quickly as changes evolve and things come up that need...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm’s strengths are creating a strong vendor partnership through their executives and account...

Jul 2023
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Director

Relationship, Relationship, Operations

In order to use Medasource’s support, we had to go through an approval process with our software...

Jul 2023
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Director

Relationship, Relationship, Relationship

Our partnership with the firm is strong because they continue to work with us. They work with our...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

The firm’s ability to successfully interact with physicians and staff exceeded our expectations....

Jul 2023
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Director

Relationship, Relationship, Relationship

As part of the project plan, my project manager reaches out to Medasource to tell them how many...

Jun 2023
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Director

Relationship, Relationship, Relationship

When we do a larger project with Medasource, they have managers that are on-site helping support the...

Jun 2023
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Director

Operations, Operations, Operations

Medasource knows the end users, and they know our software, but they don't understand some of our...

Jun 2023
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Director

Value, Value, Value

The firm is really great about not charging for every little thing. We know exactly what we are...

Jun 2023
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Director

Relationship, Relationship, Relationship

The firm does what we ask them to do. When we started a project, the firm was just going to provide...

Jun 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

In our decision, we did not consider any other firms. We didn’t use Medasource exclusively in the...

Jun 2023
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Director

Relationship, Relationship, Relationship

We meet with the firm’s executives regularly. Over the course of time, we have seen them go from...

Jun 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We were very disappointed with Medasource in the past, but we are going to work with Medasource...

May 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We would like to see the firm underpromise and overdeliver. They need to coordinate better with our...

May 2023
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VP/Other Executive

Relationship

Medasource brought on a lot of talented resources, so the firm definitely met my needs. I think...

Mar 2023
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Manager

Relationship

The firm needs to improve their initial discovery of needs. The firm should have folks going to all...

Mar 2023
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Manager

Relationship

We worked very urgently to make sure that we had the right coverage and people with the right skill...

Mar 2023
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Manager

Relationship

The firm never questions what we are doing. If they have a better way, they might suggest a...

Mar 2023
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Manager

Relationship, Operations

The firm provided multiple things for us and filled some gaps. Many times, I sat with the team from...

Mar 2023
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Manager

Relationship

Because the firm was providing a lot of at-the-elbow support, they provided a spreadsheet that...

Mar 2023
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Manager

Relationship, Operations

Medasource consistently exceeds my expectations in all areas. However, with every go-live, there is...

Mar 2023
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Manager

Operations

The firm had staff members that were not fully qualified. Other go-lives were happening at the same...

Mar 2023
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