Medasource Go-Live Support Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Services
We chose Medasource because we had people who had prior experiences with them that ended up going...
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Loyalty, Relationship, Services
Our overall experience with Medasource was very good. We had frequent meetings with the leadership...
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Relationship, Services
What set Medasource apart was their ability to flex and accommodate a need with a relatively short...
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Loyalty, Relationship, Value
Medasource didn’t nickel-and-dime us. So contracting for some more hours would be a no-brainer...
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Relationship, Services
I have done a lot of implementations, and I have dealt with all kinds of consultants. The Medasource...
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Loyalty, Operations, Services
This implementation was stressful because the providers were so aggressive, and Medasource delivered...
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Relationship
The implementation with Medasource had the best executive involvement I have ever had. I had access...
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Services, Value
When I needed additional resources very quickly, I was able to get on a call right away with the...
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Relationship, Operations, Services
Our resource manager from Medasource was phenomenal; they were just everywhere and energetic. They...
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Loyalty, Services
Medasource did a great job. I absolutely would contract with them again because they did such a good...
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Relationship
The Medasource consultants occasionally do not exceed our expectations. However, the Medasource...
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Relationship
Medasource has been really responsive. It has been easy to work with all their account managers....
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Relationship
I have no complaints about Medasource because of their engagement in our success. I have never felt...
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Relationship, Operations
One reason we use Medasource over and over is that they have partnered with us. We do several...
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Relationship, Services
I'm initially a little hesitant anytime our account executive from Medasource who I have gotten to...
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Loyalty, Relationship, Services
It is easy to want to buy Medasource's services again, and that is not just because of the...
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Value
Medasource is on par financially with the services we are asking our firms to provide. They do not...
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Operations, Services
Medasource has experts on their side, whether they have experience in the solution they are...
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Relationship, Operations
Medasource could be a bit more aligned in strategic innovations and strategies that we are trying to...
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Loyalty, Relationship, Services
Medasource is a great resource to use, especially for at-the-elbow support. They are very dedicated...
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Relationship, Operations
Medasource is awesome and very good to work with. They stay engaged, and they listen. They build a...
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Relationship, Operations
The foundation of establishing a trusting relationship with Medasource is their relationship....
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Relationship, Operations
From my lens, at least in the at-the-elbow support space that I experienced with Medasource, I don’t...
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Relationship, Operations
During our go-live, we had some challenges with some things, and we had to do some quick work, so I...
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Relationship
There was transparency of what they could provide, what the cost was, and what they would recommend...
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Value
Medasource’s service was expensive, but I feel like we couldn't have done the go-live without them....
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Relationship
Medasource would bring their team in and do the report handoffs, and I would check in with them to...
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Relationship, Operations
Medasource engages as a leader to help me understand how the go-live is going and how people are...
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Loyalty, Relationship
I have worked with Medasource for several years. As we started to engage in more growth, I needed to...
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Loyalty, Relationship, Operations
The firm told us that they learn things along the way, so as they have worked with us, they have...
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Relationship
We work with Medasource as a team, and they always tell us we are in a partnership. We didn’t just...
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Relationship, Services
We did not consider any other firms for this project because we had already been talking to...
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Relationship, Operations
I meet with our contact person and their leaders whenever we are doing an implementation. The firm...
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Relationship
We have had our ups and downs with Medasource. They have always corrected their course. But with...
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Relationship
Sometimes we have exceptions like quick turnarounds or quick needs that are hard to fulfill given...
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Relationship, Operations
I have worked with a couple of different firms for go-lives, and sometimes we just get the same type...
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Relationship
The thing that I love the most about Medasource is that they are a firm, but they feel like a...
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Relationship, Services
Things change in the industry, and Medasource has to sometimes be reactive in terms of how the...
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