Medasource Go-live Support Comments

 

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User Commentary

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Director

Tools and Methodology

We did most of the design ourselves, but we hired guns to do the build. Medasource did a great job...

Oct 2020
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Director

Other Observations

I didn't deal with any physician complaints. The consultants that we fired because we observed...

Oct 2020
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Director

People and Knowledge

Medasource has the strong capacity to do well. They have someone that I work with regularly who is...

Oct 2020
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Director

Tools and Methodology

Medasource's only tool that we use, besides their wonderful staff, is the application for approving...

Oct 2020
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Director

Tools and Methodology

Medasource is a small company, yet they are very energetic, responsive, down to earth, and...

Oct 2020
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VP/Other Executive

Tools and Methodology

The coordination of getting consultants on the job required quite an effort. We could count on...

Sep 2020
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Director

People and Knowledge

We had some team leads from Medasource that were really responsible. The vendor's team set up a...

Sep 2020
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Director

People and Knowledge

We have some really excellent consultants. I got some great feedback, and some clinics were even...

Sep 2020
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Director

Relationship

The person I have worked with most has truly been a great partner. Last year, we had pretty frequent...

Sep 2020
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Director

People and Knowledge

I would like everybody to be an A-team resource. But I have to acknowledge that would be difficult...

Sep 2020
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VP/Other Executive

Tools and Methodology

We had a system going. The person coming on would check in with the person leaving because we had...

Sep 2020
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VP/Other Executive

Tools and Methodology

We have used Medasource at other go-lives, and they are one of the top go-live consulting firms that...

Sep 2020
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VP/Other Executive

Tools and Methodology

Medasource consistently met expectations; we had a few outstanding individuals. We were on a very...

Sep 2020
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VP/Other Executive

Tools and Methodology

I would tell others that Medasource's go-live support people are very capable. The vendor met our...

Sep 2020
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VP/Other Executive

Tools and Methodology

There were some behavior issues with some of the team members. Go-live support is a tough business,...

Sep 2020
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VP/Other Executive

Tools and Methodology

I don't have to babysit the consultants from Medasource. There is a high degree of professionalism....

Sep 2020
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VP/Other Executive

Other Observations

We didn't hire Medasource for our third wave. They were our second choice. The primary reason why we...

Sep 2020
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CMIO

People and Knowledge

With the go-live, the vendor brought a level of experience that we hadn't seen before. There was a...

Jul 2020
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Manager

Relationship

We had an incident we were concerned about regarding one of the people that Medasource sent. That...

Jun 2020
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Manager

Project Results

We had a successful go-live, and Medasource was very much a part of that. Medasource is reliable as...

Jun 2020
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Manager

Tools and Methodology

Medasource checks in with me on a regular basis. Over the first couple of days after the go-live,...

Jun 2020
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Manager

Tools and Methodology

Projects are hard when people move from site to site. We are very dependent on the workflows that...

Jun 2020
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Manager

People and Knowledge

Medasource shows up consistently. They are on time, and they do exactly what is expected of them. It...

Jun 2020
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VP/Other Executive

People and Knowledge

Medasource provides high-quality people. When something doesn't work out with one of the resources,...

May 2020
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Manager

People and Knowledge

Some of the people we worked with from Medasource had the minimum qualifications that we wanted...

Feb 2020
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Manager

Tools and Methodology

We had some internal issues when we were working with Medasource that caused some pretty intense...

Feb 2020
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Manager

People and Knowledge

Medasource was really good with my budget, which was very tight. They came up with creative ways to...

Feb 2020
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Manager

ROI and Cost

Medasource charged me for every little thing. Knowing what I know today, I probably would have...

Feb 2020
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Manager

People and Knowledge

We had a mixed bag of people from Medasource on our go-live, but Medasource worked very hard to...

Feb 2020
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Manager

People and Knowledge

Some of the expenses we had for resources were kind of rough, and the quality of the candidates...

Feb 2020
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Manager

Other Observations

Medasource provides really good staff members, but there might have been a breakdown in the...

Feb 2020
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Manager

Relationship

The flexibility that Medasource gave us was just fantastic. Our users sometimes get stressed and a...

Feb 2020
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Manager

ROI and Cost

Medasource definitely avoided charging for every little thing. We would absolutely use their...

Feb 2020
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Manager

People and Knowledge

Medasource's staff members were very professional and sharp. They were number one trainers, and I...

Feb 2020
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Manager

People and Knowledge

One of the executives that we worked with was amazing. We worked with a few other executives, and...

Feb 2020
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Manager

Lessons Learned

Medasource and our organization could have done better about deciding what the rhythm would look...

Feb 2020
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Manager

Relationship

The leadership from Medasource was very involved with our command center. We touched base...

Jan 2020
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Manager

Other Observations

At-the-elbow support wasn't in our contract with the hospital. They recommended a couple of...

Jan 2020
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Manager

Relationship

The vendor didn't try to drag things on when we asked to move people. When somebody was late, I...

Jan 2020
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Manager

People and Knowledge

When consultants didn't know the answers to our questions, they would let us know, and they would...

Jan 2020
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Manager

Relationship

Our contact was pleasant, professional, and kind. The vendor cared about our success and wanted...

Jan 2020
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Manager

Tools and Methodology

When we run into issues, Medasource is able to give us some great suggestions. But since Medasource...

Jan 2020
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Manager

Project Results

Medasource is a really good partner. They were super knowledgeable about the whole process. They...

Jan 2020
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Manager

Relationship

We decided to work with Medasource based on the fact that we had positive past experiences with...

Jan 2020
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Manager

People and Knowledge

Our Medasource resources are always super available and always meet their deadlines. The resources...

Jan 2020
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Manager

People and Knowledge

The only area where I think some vendors struggle is in having physicians on staff or having...

Jan 2020
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Director

People and Knowledge

Medasource was able to quickly provide the quality candidates we needed with a variety of different...

Jan 2020
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Director

Relationship

Medasource provided resources who were often familiar with our organization and who could step in...

Jan 2020
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Director

People and Knowledge

Medasource is my go-to vendor. What sets Medasource apart from other vendors is that they take the...

Jan 2020
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Manager

Relationship

We use Medasource for several things and lump them all together because everyone from Medasource has...

Jan 2020
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Manager

Relationship

Medasource has been available 24/7. They are responsive and act very quickly on our requests and...

Jan 2020
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Director

Other Observations

Medasource is competent. They listen and do what we ask. Some of the vendor’s people aren’t as good...

Dec 2019
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Director

People and Knowledge

We have a project manager on our side, and Medasource assigned a project manager on their side. The...

Dec 2019
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Director

ROI and Cost

We have a flat rate from Medasource. They do not nickel-and-dime.

Dec 2019
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Director

People and Knowledge

Medasource’s consultants really do what we tell them to do, so they are not very strategic.

Dec 2019
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Director

Relationship

Medasource’s executives come on-site when we need them. They are good.

Dec 2019
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Director

Sales and Contracting

Medasource's original estimate and what we ended up getting billed for were substantially different....

Nov 2019
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Director

People and Knowledge

We will be using Medasource's service again in the future. We have worked with other companies, but...

Nov 2019
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Director

People and Knowledge

Our account representative's sales tactics were aggressive. That person reached out to multiple...

Nov 2019
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Director

Future Outlook

I have had experiences with some bad consultants. When we find a vendor with good consultants, we...

Nov 2019
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Director

Other Observations

If Medasource's people are go-live experts and have done many go-lives all over the country, then...

Nov 2019
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Director

Relationship

I received a couple of follow-up emails from Medasource's executives after the go-live. I feel like...

Nov 2019
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Director

Lessons Learned

I would recommend Medasource's service to a peer with the caveat that people should be aware of...

Nov 2019
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Manager

People and Knowledge

There is only so much that Medasource can do in a short period of time when they are bringing people...

Oct 2019
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Manager

Relationship

In terms of Medasource's on-site support, they were very engaged. They checked in on us on a regular...

Oct 2019
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Manager

Relationship

I like dealing with Medasource a little more than I like dealing with competitors we have worked...

Oct 2019
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Manager

Tools and Methodology

Any time we had an issue with a resource from Medasource who wasn't performing up to speed, wasn't...

Oct 2019
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Manager

People and Knowledge

We try to screen prospective consultants before they come on-site. We did that for Medasource's...

Oct 2019
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Manager

Relationship

If I were recommending Medasource, I would tell my peers that while the company is probably not as...

Oct 2019
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CNIO

Tools and Methodology

Medasource originally started out doing very specific training activities. We reached out to them...

Oct 2019
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CNIO

Relationship

I would have liked Medasource to be a little more professional in how they interacted with the other...

Oct 2019
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CNIO

Relationship

The professionalism with the actual at-the-elbow subcontractors is really where Medasource fell....

Oct 2019
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CNIO

People and Knowledge

Medasource’s responsiveness was pretty high. When there were needs at the last minute, they...

Oct 2019
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CNIO

ROI and Cost

I would have liked to have more up-front discussions about what the budget was going to be.

Oct 2019
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VP/Other Executive

Other Observations

I really didn’t feel any of the pains with Medasource that I have felt with some of our other vendors....

Sep 2019
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VP/Other Executive

Tools and Methodology

I had very few points of frustration with Medasource. Our organization did not get all its ducks in...

Sep 2019
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VP/Other Executive

ROI and Cost

Medasource does not nickel-and-dime. Rather than doing back-end invoicing and then submitting...

Sep 2019
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VP/Other Executive

Relationship

I would use Medasource again. I recommended them to be part of the go-forward projects for the rest...

Sep 2019
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VP/Other Executive

People and Knowledge

Medasource exceeded my expectations. I was a little concerned. Some vendors use the same pool of...

Sep 2019
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VP/Other Executive

People and Knowledge

The staff strength is a bit lower with Medasource because things changed midstream. People may have...

Sep 2019
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VP/Other Executive

Other Observations

I didn’t work directly with innovative tools from Medasource. Each vendor has their own way of...

Sep 2019
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VP/Other Executive

ROI and Cost

I got my money’s worth from Medasource, especially with the all-in pricing. They take the risk on...

Sep 2019