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Medasource Go-live Support Commentary
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Kaleb Harris
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KLAS Research Director - Kaleb Harris
 
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User Commentary

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Analyst/Coordinator

Relationship, Operations

Medasource supports our users and helps assist our staff in learning how to use products. I can't...

Nov 2023
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VP/Other Executive

Relationship, Operations

Medasource has done everything we have asked of them in every situation we have needed them in. From...

Nov 2023
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Manager

Relationship, Operations

My customer relations person at Medasource is very engaged. They are always reaching out to ask...

Nov 2023
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Manager

Relationship

Medasource ensured that we had people at the locations we needed. Then, with post-support, they were...

Nov 2023
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Manager

Operations

For Medasource, the trainers they brought in for at-the-elbow support were all pretty great. I have...

Nov 2023
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Manager

Relationship

The firm’s relationship managers have been incredible. They go above and beyond, and their...

Nov 2023
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Director

Relationship

Medasource understands what we need. We don't have to spend much time rehashing that. The firm just...

Oct 2023
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Director

Relationship, Operations

I'm super satisfied with Medasource. If I were to speak to one of my peers or friends about the...

Oct 2023
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Director

Relationship

Medasource is always responsive. At any point, I can reach out to my contacts at Medasource to get...

Oct 2023
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Director

Value

Part of my satisfaction with receiving my money’s worth from Medasource is the price and the way we...

Oct 2023
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CIO

Relationship

Medasource’s leadership team is very accessible, and when things don't go well, they jump all over...

Oct 2023
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CIO

Value

Medasource was amazing and very price competitive. The way they managed their team on-site was...

Oct 2023
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Manager

Operations

Our go-live with Medasource was average. We did a lot of herding, which is normal for a go-live, but...

Oct 2023
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Manager

Operations

We ended up with a successful go-live with Medasource, and some of their people were absolutely...

Oct 2023
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Manager

Operations

We didn't experience Medasource teaching; we only saw the firm in a support role. The firm didn’t...

Oct 2023
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Article
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From Good to Exceptional—Go-Live Support
19 June 20    |   Kaleb Harris and Rebecca Hammond
The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good



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