Medasource Go-live Support Comments

 

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Commentary Summary

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User Commentary

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CNIO

Relationship

We were very thankful that Medasource had an on-site lead for our project who could manage our...

Jan 2021
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CNIO

Other Observations

The executives at Medasource are very involved. However, I would like to see more transparency in...

Jan 2021
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Manager

People and Knowledge

The vendor did a really great job of anticipating our needs. They worked closely with us to make...

Oct 2020
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Manager

People and Knowledge

Many of the vendor’s staff members were credentialed and qualified in multiple areas, and that made...

Oct 2020
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Manager

Relationship

We met with the vendor early on and told them what we were looking for. They did walk-throughs with...

Oct 2020
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Manager

Tools and Methodology

I got to know the vendor’s team leads, and they were able to send me texts to let me know things...

Oct 2020
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Manager

Project Results

We have heard from other sites that they felt really confident once the vendor left their doors that...

Oct 2020
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Manager

Relationship

The vendor is a very easy company to work with. They are super knowledgeable. This might sound...

Oct 2020
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Manager

Other Observations

The vendor worked on the revenue cycle, and we had a few outpatient clinics, but the majority of...

Oct 2020
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Manager

Tools and Methodology

The vendor was very prepared for the project. They nailed it. Our last go-live was challenging for...

Oct 2020
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Manager

Tools and Methodology

We had some physician-to-physician support, but the vendor couldn’t provide us with people that...

Oct 2020
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Manager

Lessons Learned

I would tell the vendor to continue doing what they are doing and to have a reserve of resources for...

Oct 2020
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Manager

Relationship

I would definitely buy the vendor’s services again. The vendor executives were always there with us...

Oct 2020
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Director

Tools and Methodology

We did most of the design ourselves, but we hired guns to do the build. Medasource did a great job...

Oct 2020
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Director

Other Observations

I didn't deal with any physician complaints. The consultants that we fired because we observed...

Oct 2020
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Director

People and Knowledge

Medasource has the strong capacity to do well. They have someone that I work with regularly who is...

Oct 2020
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Director

Tools and Methodology

Medasource's only tool that we use, besides their wonderful staff, is the application for approving...

Oct 2020
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Director

Tools and Methodology

Medasource is a small company, yet they are very energetic, responsive, down to earth, and...

Oct 2020
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VP/Other Executive

Tools and Methodology

The coordination of getting consultants on the job required quite an effort. We could count on...

Sep 2020
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Director

People and Knowledge

We had some team leads from Medasource that were really responsible. The vendor's team set up a...

Sep 2020
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Director

People and Knowledge

We have some really excellent consultants. I got some great feedback, and some clinics were even...

Sep 2020
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Director

Relationship

The person I have worked with most has truly been a great partner. Last year, we had pretty frequent...

Sep 2020
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Director

People and Knowledge

I would like everybody to be an A-team resource. But I have to acknowledge that would be difficult...

Sep 2020
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VP/Other Executive

Tools and Methodology

We had a system going. The person coming on would check in with the person leaving because we had...

Sep 2020
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VP/Other Executive

Tools and Methodology

We have used Medasource at other go-lives, and they are one of the top go-live consulting firms that...

Sep 2020
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VP/Other Executive

Tools and Methodology

Medasource consistently met expectations; we had a few outstanding individuals. We were on a very...

Sep 2020
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VP/Other Executive

Tools and Methodology

I would tell others that Medasource's go-live support people are very capable. The vendor met our...

Sep 2020
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VP/Other Executive

Tools and Methodology

There were some behavior issues with some of the team members. Go-live support is a tough business,...

Sep 2020
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VP/Other Executive

Tools and Methodology

I don't have to babysit the consultants from Medasource. There is a high degree of professionalism....

Sep 2020
 Helpful

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VP/Other Executive

Other Observations

We didn't hire Medasource for our third wave. They were our second choice. The primary reason why we...

Sep 2020
 Helpful

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CMIO

People and Knowledge

With the go-live, the vendor brought a level of experience that we hadn't seen before. There was a...

Jul 2020
 Helpful

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Manager

Relationship

We had an incident we were concerned about regarding one of the people that Medasource sent. That...

Jun 2020
 Helpful

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Manager

Project Results

We had a successful go-live, and Medasource was very much a part of that. Medasource is reliable as...

Jun 2020
 Helpful

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Manager

Tools and Methodology

Medasource checks in with me on a regular basis. Over the first couple of days after the go-live,...

Jun 2020
 Helpful

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Manager

Tools and Methodology

Projects are hard when people move from site to site. We are very dependent on the workflows that...

Jun 2020
 Helpful

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Manager

People and Knowledge

Medasource shows up consistently. They are on time, and they do exactly what is expected of them. It...

Jun 2020
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VP/Other Executive

People and Knowledge

Medasource provides high-quality people. When something doesn't work out with one of the resources,...

May 2020
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Manager

People and Knowledge

Some of the people we worked with from Medasource had the minimum qualifications that we wanted...

Feb 2020
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Manager

Tools and Methodology

We had some internal issues when we were working with Medasource that caused some pretty intense...

Feb 2020
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Manager

People and Knowledge

Medasource was really good with my budget, which was very tight. They came up with creative ways to...

Feb 2020
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Manager

ROI and Cost

Medasource charged me for every little thing. Knowing what I know today, I probably would have...

Feb 2020
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Manager

People and Knowledge

We had a mixed bag of people from Medasource on our go-live, but Medasource worked very hard to...

Feb 2020
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Manager

People and Knowledge

Some of the expenses we had for resources were kind of rough, and the quality of the candidates...

Feb 2020
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Manager

Other Observations

Medasource provides really good staff members, but there might have been a breakdown in the...

Feb 2020
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Manager

Relationship

The flexibility that Medasource gave us was just fantastic. Our users sometimes get stressed and a...

Feb 2020
 Helpful

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Manager

ROI and Cost

Medasource definitely avoided charging for every little thing. We would absolutely use their...

Feb 2020
 Helpful

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Manager

People and Knowledge

Medasource's staff members were very professional and sharp. They were number one trainers, and I...

Feb 2020
 Helpful

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Manager

People and Knowledge

One of the executives that we worked with was amazing. We worked with a few other executives, and...

Feb 2020
 Helpful

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Manager

Lessons Learned

Medasource and our organization could have done better about deciding what the rhythm would look...

Feb 2020
 Helpful

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Manager

Relationship

The leadership from Medasource was very involved with our command center. We touched base...

Jan 2020
 Helpful

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Manager

Other Observations

At-the-elbow support wasn't in our contract with the hospital. They recommended a couple of...

Jan 2020
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Manager

Relationship

The vendor didn't try to drag things on when we asked to move people. When somebody was late, I...

Jan 2020
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Manager

People and Knowledge

When consultants didn't know the answers to our questions, they would let us know, and they would...

Jan 2020
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Manager

Relationship

Our contact was pleasant, professional, and kind. The vendor cared about our success and wanted...

Jan 2020
 Helpful

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Manager

Tools and Methodology

When we run into issues, Medasource is able to give us some great suggestions. But since Medasource...

Jan 2020
 Helpful

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Manager

Project Results

Medasource is a really good partner. They were super knowledgeable about the whole process. They...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

We decided to work with Medasource based on the fact that we had positive past experiences with...

Jan 2020
 Helpful

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Manager

People and Knowledge

Our Medasource resources are always super available and always meet their deadlines. The resources...

Jan 2020
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Manager

People and Knowledge

The only area where I think some vendors struggle is in having physicians on staff or having...

Jan 2020
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