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Featured  Report

Telehealth Ecosystem 2021: Understanding the Rapidly Evolving Landscape
Telehealth Ecosystem 2021:
Understanding the Rapidly Evolving Landscape
May 2021
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User Commentary

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Director

We have issues with Mend's system. It is still unable to support large groups. We have to use...

Sep 2021
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Director

Reporting has always been an issue with Mend as well as effective communication for updates and the...

Sep 2021
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Director

Mend is not responsive. We have a constant battle with them. I stopped communicating with Mend...

Sep 2021
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Director

Another vendor that we work with holds town halls for our organization with no cost to train new...

Sep 2021
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Director

Mend's system got us through COVID-19 but barely. The product is better for small or individual...

Sep 2021
||
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Director

In the past, we have asked Mend to add some things to the product, and they have done that for us.

Sep 2021
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Director

Mend is very receptive when we recommend changes and developments. We became partners with them. I...

Jul 2021
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Director

Mend's support process is good. If I ever need help, I can just click on the help button and a...

Jul 2021
||
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Director

Mend's frontline people often have to go to their development team for a solution or answer....

Jul 2021
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Director

Our clients sometimes have difficulties with the system. Most tech savvy people don't though....

Jul 2021
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Director

Sometimes, our staff members will say that they are having issues with the platform, but they won't...

Jul 2021
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Director

Mend has a new feature that hasn't been implemented yet. That feature will help us anticipate the...

Jul 2021
||
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Director

Mend has improved the product's connectivity. They have lowered the minimum required standard to...

Jul 2021
||
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Director

Mend has helped us improve our no-show rates and change everything that we have wanted to change in...

Jul 2021
||
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Manager

The product's integration is very low on the administrative side. Mend is an expensive platform, so...

Jul 2021
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Manager

Mend sends out appointment reminders. That is great. However, it sends too many appointment...

Jul 2021
||
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Manager

One positive about Mend is that it is pretty easy to navigate. The solution sends out appointment...

Jul 2021
||
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Manager

Mend can be a little tricky for nurses to navigate. With Zoom, patients are sent a link that they...

Jul 2021
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Manager

Mend made some updates to their multi-party telehealth scenarios, but those updates came a little...

Jul 2021
||
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Manager

We gave the vendor some feedback, and they took it really well. They have been working on some...

Jul 2021
||
(0)
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Analyst/Coordinator

The Mend system has been extremely helpful, especially for patients who can’t call or contact...

Jul 2021
||
(0)
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Analyst/Coordinator

The experience really depends on the patient. The system isn’t that bad, and Mend has made some...

Jul 2021
||
(0)
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Analyst/Coordinator

A high majority of our practice was telehealth after the COVID-19 lockdown. We definitely made it...

Jul 2021
||
(0)
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Analyst/Coordinator

There is not really any phone support. It is done through live chat. That isn't very helpful for...

Jul 2021
||
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Analyst/Coordinator

My biggest issue with Mend is timeliness. I understand development, and sometimes hitches happen....

Jul 2021
||
(0)
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Manager

Mend's customer service is amazing.

Jul 2021
||
(0)
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Manager

Mend is expensive, and we don't use all of its features. If someone were to use all of the...

Jul 2021
||
(0)
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Manager

I have to do all of the training for the system. The vendor doesn't really have a training person...

Jul 2021
||
(0)
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Manager

Our goal has been to integrate this solution into the community across our specialty, and the vendor...

Jul 2021
||
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Director

Mend does a fairly nice job. We were looking for something that was not going to be really...

May 2021
||
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Director

Part of the reason the solution is hard to use is out of Mend’s control. The system doesn't always...

May 2021
||
(0)
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Director

Mend provides a lot of training. They were very good about helping us train the doctors. The...

May 2021
||
(0)
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Director

Mend is so inexpensive it is not even funny. At some point, they are going to have to look at their...

May 2021
||
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VP/Other Executive

When COVID-19 hit, Mend enabled us to not lose any patient volume while transitioning to...

Jan 2021
||
(0)
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Nurse

Mend is very open to enhancement requests and is very agile, reachable, and approachable. I meet...

Dec 2020
||
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VP/Other Executive

If I have a new provider that I bring on, Mend has to be involved in terms of setting the provider...

Dec 2020
||
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Nurse

More languages would be great. The system supports patient notifications in four different languages...

Dec 2020
||
(0)
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Nurse

We went with Mend because they have excellent vendor support. Mend has providers and patients who...

Dec 2020
||
(0)
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VP/Other Executive

Mend is definitely serving their purpose. We have been using them now for a few years. When the...

Dec 2020
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