Mend Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
We haven't really needed anything new from Mend. But they are delivering stuff; we just don't know...
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Relationship
Mend tries, and I really like the people. When we bring things to their attention, they are...
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Loyalty, Relationship, Product
Mend is not as good as it could be. Our biggest struggle early on was connectivity issues. Those...
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Loyalty
We are definitely planning to transition to a different platform for our virtual needs. If our...
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Relationship
I haven't seen much evolution with what the vendor currently offers. At least, they haven't...
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Loyalty, Product
Mend is a virtual-visit platform that our care managers use to interface with members. Before we...
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Loyalty, Product
Mend is a product that we continue to renew year after year. When we were first officially...
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Relationship, Value
The vendor is awesome. We still have the same customer care person. If we ever need a report or if I...
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Operations, Product
I don't necessarily ask Mend for a whole lot of training, but that is mostly because the product is...
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Loyalty, Product
Mend had a mobile app feature, and they just stopped supporting it. It was a free app, and a lot of...
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Loyalty, Relationship, Operations, Product
Mend has been great with updates, and one of the things I saw recently is that they redesigned their...
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Relationship, Product
Before COVID-19 hit, we did not have an option of doing a telehealth service, and Mend filled that...
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Relationship
I have never had any issues with getting ahold of Mend, whether it be for financial reasons or tech...
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Relationship, Product
Mend has done a lot of work on making sure that everything is working. Also, I saw somewhere that...
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Product
When we spoke with Mend about fully integrating their product with the way that we work, there was...
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Operations, Product
Most of the upgrades Mend does are very good and high quality. There are a couple of upgrades they...
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