Mend
Filtered view: All
Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Mend is really consistent. Compared to our previous solution, it has almost no downtime. The...
Login or Create an Account to see details.
We selected Mend because they were quick to stand up.
Login or Create an Account to see details.
Mend isn't integrated with one of our other products. Now that that product has a better tool for...
Login or Create an Account to see details.
The vendor provided some initial training materials, but we ended up having to do our own end-user...
Login or Create an Account to see details.
Mend still has some work to do on their interface with the EHR. We would like to be able to import...
Login or Create an Account to see details.
Our overall experience with Mend has been positive; they probably have some of the best customer...
Login or Create an Account to see details.
Mend is likely not part of our long-term plans. We are thinking about moving to another product for...
Login or Create an Account to see details.
Mend's system sends out a ton of notifications prior to visits. From my perspective, that is a great...
Login or Create an Account to see details.
Our providers don't use the Mend system as much as they do another virtual meeting platform that we...
Login or Create an Account to see details.
There is no great tech support. If our patients are struggling to connect or if our staff is having...
Login or Create an Account to see details.
The Mend system has not been very user friendly, and it is certainly not the preferred product on...
Login or Create an Account to see details.
The Mend system is usable. There are good reporting features.
Login or Create an Account to see details.
The vendor is pretty progressive in trying to fix any issues. If there is something that we don't...
Login or Create an Account to see details.
We have to double schedule because the Mend system doesn't integrate with our scheduling system. We...
Login or Create an Account to see details.
Mend charges for some custom forms. That is pretty crazy.
Login or Create an Account to see details.
The Mend product is not as good as another product, but Mend's road map has great improvements that...
Login or Create an Account to see details.
I love Mend’s support. Mend has a live chat, and the support people are super responsive.
Login or Create an Account to see details.
The Mend product doesn't have a good reporting system, and that makes it hard for us to do good analyses....
Login or Create an Account to see details.
We have been with Mend for a while now, and every time that we want to customize something, Mend is...
Login or Create an Account to see details.
I find Mend very easy to use. I think it is easy for our patients to use. We have a lot of geriatric...
Login or Create an Account to see details.
Mend could improve their connectivity; it is a huge thing, especially depending on the location of...
Login or Create an Account to see details.
Mend has kept every promise they have made to me. Anytime I have an issue, I show them everything,...
Login or Create an Account to see details.
I would absolutely buy this system again. The vendor has been awesome. We have meetings regularly,...
Login or Create an Account to see details.
We recently had a meeting with Mend where they explained a lot of their upgrades. Mend is...
Login or Create an Account to see details.
Anytime we have scheduled training with Mend, they have been super receptive. We received very...
Login or Create an Account to see details.
What the vendor promotes the product as is what we have. We haven’t had any issues with anything...
Login or Create an Account to see details.
We have been talking about Integration for the system, but the barriers have been more on our end...
Login or Create an Account to see details.
The product has been very good. Everyone is trained on it, and it is looking really nice. The vendor...
Login or Create an Account to see details.
There is nothing in the system that is completely barring anyone from trying to get an appointment....
Login or Create an Account to see details.
The vendor's web support has been phenomenal. Anytime I need help, I can always reach someone. We...
Login or Create an Account to see details.
I highly recommend the system, not just for clinicians but also for counselors, case managers, and nurses....
Login or Create an Account to see details.
There are a couple of things that I think could be fixed in the system, not for a huge quality of...
Login or Create an Account to see details.
We predicted we were going to have a huge spike in usage of the system when COVID-19 started, and as...
Login or Create an Account to see details.
Our staff members and clinicians aren't happy with Mend. If the solution isn't working very...
Login or Create an Account to see details.
We went with Mend so that we could have a combination of video, document-signing, and scheduling...
Login or Create an Account to see details.
Mend's technology could meet our needs if it actually worked. Our connection in the system is awful,...
Login or Create an Account to see details.
There is no clear way in Mend to see whether a client is waiting. We have to have our schedule on...
Login or Create an Account to see details.
The one thing about Mend that stands out is their support. We can email their IT staff members right...
Login or Create an Account to see details.
Mend's video aspect is horrible. We can't connect to our clients or get a clear video. If a client's...
Login or Create an Account to see details.
It can be challenging to integrate Mend with other systems. We have been working on integrating it...
Login or Create an Account to see details.
Mend is a robust system, so it intimidates some users. It can be hard for some people to get used to...
Login or Create an Account to see details.
The solution meets more of our needs than our other telehealth product does, but we also expect more...
Login or Create an Account to see details.
Using Mend has increased our patient satisfaction and made it easier for our patients to receive care....
Login or Create an Account to see details.
The vendor's support is outstanding. They have live, in-app technical support people. Users can...
Login or Create an Account to see details.
Mend is a fantastic product. The vendor has really supported us since the beginning.
Login or Create an Account to see details.
The product's ease of use is improving. We would like to have a slightly updated user interface so...
Login or Create an Account to see details.
Mend keeps trying to deliver new technology that meets our needs. I am just not sure that they are...
Login or Create an Account to see details.
We are supposed to be able to do group visits, and they just don't seem to work very well. So we...
Login or Create an Account to see details.
We need to have more time to react. Mend throws a lot of things at us with about a week's notice. We...
Login or Create an Account to see details.
The solution is not integrated into our EMR. So sometimes just getting all the software connected...
Login or Create an Account to see details.
Mend grew really fast. It just feels like they have got so much going on now, and it is hard to feel...
Login or Create an Account to see details.
We have been able to do what we thought we had to do during COVID-19. The solution has served its...
Login or Create an Account to see details.
If we were starting over, we would probably look for a platform that is a little bit simpler where...
Login or Create an Account to see details.
Our completion rate isn’t where I want it to be, but I think that if the Mend team hadn't stepped up...
Login or Create an Account to see details.
One of the bigger selling points for going to the Mend platform was that the team thought the system...
Login or Create an Account to see details.
The platform we bought was clearly spelled out as a telehealth platform with AI capability. Mend...
Login or Create an Account to see details.
As we moved everything over to Mend, we got a double whammy for some of our members who were having...
Login or Create an Account to see details.
Mend promotes externally that their completion rates are very high because of some of the background...
Login or Create an Account to see details.
Using the system is fairly intuitive. It operates like any other scheduling system. I jumped in and...
Login or Create an Account to see details.
Mend doesn't have phone support. We just click to chat. I have never heard any complaints about the...
Login or Create an Account to see details.
I have my gripes with the platform, but there are very specific use cases where the system works out...
Login or Create an Account to see details.
Mend has tried to work within the constraints of their system to assist us, but they haven't spent a...
Login or Create an Account to see details.
We have a good relationship with Mend. It took a while for them to understand that we were happy...
Login or Create an Account to see details.
We are excited because Mend is looking at new capabilities. They showed us a company they were...
Login or Create an Account to see details.
We aren't swinging away from Mend, but we are trying to figure out the right middle ground between...
Login or Create an Account to see details.
It has been a long road to get Mend to keep promises. We had to be very clear with them on how many...
Login or Create an Account to see details.
As far as rates go, Mend hasn't asked for anything incremental in the contract. We have pulled in a...
Login or Create an Account to see details.
We have issues with Mend's system. It is still unable to support large groups. We have to use...
Login or Create an Account to see details.
Reporting has always been an issue with Mend as well as effective communication for updates and the...
Login or Create an Account to see details.
Mend is not responsive. We have a constant battle with them. I stopped communicating with Mend...
Login or Create an Account to see details.
Another vendor that we work with holds town halls for our organization with no cost to train new...
Login or Create an Account to see details.
Mend's system got us through COVID-19 but barely. The product is better for small or individual...
Login or Create an Account to see details.
In the past, we have asked Mend to add some things to the product, and they have done that for us.
Login or Create an Account to see details.
Mend is very receptive when we recommend changes and developments. We became partners with them. I...
Login or Create an Account to see details.
Mend's support process is good. If I ever need help, I can just click on the help button and a...
Login or Create an Account to see details.
Mend's frontline people often have to go to their development team for a solution or answer....
Login or Create an Account to see details.
Our clients sometimes have difficulties with the system. Most tech savvy people don't though....
Login or Create an Account to see details.
Sometimes, our staff members will say that they are having issues with the platform, but they won't...
Login or Create an Account to see details.
Mend has a new feature that hasn't been implemented yet. That feature will help us anticipate the...
Login or Create an Account to see details.
Mend has improved the product's connectivity. They have lowered the minimum required standard to...
Login or Create an Account to see details.
Mend has helped us improve our no-show rates and change everything that we have wanted to change in...
Login or Create an Account to see details.
The product's integration is very low on the administrative side. Mend is an expensive platform, so...
Login or Create an Account to see details.
Mend sends out appointment reminders. That is great. However, it sends too many appointment...
Login or Create an Account to see details.
One positive about Mend is that it is pretty easy to navigate. The solution sends out appointment...
Login or Create an Account to see details.
Mend can be a little tricky for nurses to navigate. With Zoom, patients are sent a link that they...
Login or Create an Account to see details.
Mend made some updates to their multi-party telehealth scenarios, but those updates came a little...
Login or Create an Account to see details.
We gave the vendor some feedback, and they took it really well. They have been working on some...
Login or Create an Account to see details.
The Mend system has been extremely helpful, especially for patients who can’t call or contact...
Login or Create an Account to see details.
The experience really depends on the patient. The system isn’t that bad, and Mend has made some...
Login or Create an Account to see details.
A high majority of our practice was telehealth after the COVID-19 lockdown. We definitely made it...
Login or Create an Account to see details.
There is not really any phone support. It is done through live chat. That isn't very helpful for...
Login or Create an Account to see details.
My biggest issue with Mend is timeliness. I understand development, and sometimes hitches happen....
Login or Create an Account to see details.
Mend's customer service is amazing.
Login or Create an Account to see details.
Mend is expensive, and we don't use all of its features. If someone were to use all of the...
Login or Create an Account to see details.
I have to do all of the training for the system. The vendor doesn't really have a training person...
Login or Create an Account to see details.
Our goal has been to integrate this solution into the community across our specialty, and the vendor...
Login or Create an Account to see details.
Featured Report
Preferences