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Mend Commentary
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Schafer Jackson
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User Commentary

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Director

Operations

It is easy to onboard people with Mend. During the implementation, Mend did a great job of taking...

May 2024
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Director

Product

We would like Mend to have the ability for secretaries to start a remote session without having to...

May 2024
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Director

Relationship, Product

The system is successful in terms of engaging participants. It is able to meet our delivery needs by...

Jan 2024
||
(0)
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Director

Loyalty

We have actively sought other solutions to replace Mend primarily because we want something that has...

Jan 2024
||
(0)
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Director

Relationship

We do have a point person at Mend. That point person has changed regularly and is part of where the...

Jan 2024
||
(0)
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Director

Product

The biggest functionality that continues to get asked for from those who are remaining on Mend is...

Jan 2024
||
(0)
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Director

Operations, Product

We haven’t seen a ton of improvement in Mend’s implementation or change control process. They refer...

Jan 2024
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(0)
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Analyst/Coordinator

Loyalty

Our usage of Mend has declined a bit, but we are still planning on utilizing it for our long-term...

Jan 2024
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(0)
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Analyst/Coordinator

Culture

Mend absolutely avoids charging. The Mend individual we have been working with on our contract and...

Jan 2024
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Analyst/Coordinator

Relationship

The communication from Mend’s customer support is phenomenal. It seems as though we can get things...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship, Product

Mend is a very good product. We have run into one or two situations where the appointments have been...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

The actual support is great, but one thing that caused me to rate the support a bit lower is a good...

Jan 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

Mend released a beta version of their new dashboard. They allowed everyone to play around with it...

Jan 2024
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(0)
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VP/Other Executive

Operations

The implementation with Mend was actually pretty good. The platform is pretty easy, so there isn't a...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Value

We have had our struggles with Mend, but ultimately, they keep their promises. They don't always do...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We really needed a virtual visit platform that would allow us to send our appointment information...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The one thing we struggled with in the beginning with Mend was connectivity issues. Maybe it wasn't...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product

Mend has been working on a solution for the connectivity issues that we sometimes have with our...

Nov 2023
||
(0)
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Manager

Product

Something that is pretty telling with Mend is the rating of perceived ease of use of a patient...

Aug 2023
||
(0)
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Manager

Relationship

Mend wasn't integrated with Zoom initially, and Zoom really exceeded Mend's recommended threshold...

Aug 2023
||
(0)
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Manager

Loyalty, Product

When we started with Mend, we hadn't signed up for the dial-in functionality. Caregivers that work...

Aug 2023
||
(0)
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Manager

Product, Value

Our patients don't know any difference between Mend and some other vendor, but using the Mend...

Aug 2023
||
(0)
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Manager

Product

Mend is futuristic, and they are doing well. The solution is really perfect for tending to people’s...

Aug 2023
||
(0)
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Manager

Product

Mend is really great. When the COVID-19 pandemic started, we hadn't integrated with our EMR yet, so...

Aug 2023
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(0)
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Manager

Product

One of the things that we like about the Mend solution is that it can run in kiosk mode. That makes...

Aug 2023
||
(0)
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Manager

Loyalty, Product

When we started with Mend, our mistake was that we didn't include a lot of provider feedback or...

Aug 2023
||
(0)
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Manager

Relationship

I like that Mend has live chat for both patients and provider staff so they have somewhere they can...

Aug 2023
||
(0)
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