Mend Commentary
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Operations

It is easy to onboard people with Mend. During the implementation, Mend did a great job of taking...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like Mend to have the ability for secretaries to start a remote session without having to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The system is successful in terms of engaging participants. It is able to meet our delivery needs by...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have actively sought other solutions to replace Mend primarily because we want something that has...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We do have a point person at Mend. That point person has changed regularly and is part of where the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest functionality that continues to get asked for from those who are remaining on Mend is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We haven’t seen a ton of improvement in Mend’s implementation or change control process. They refer...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Our usage of Mend has declined a bit, but we are still planning on utilizing it for our long-term...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

Mend absolutely avoids charging. The Mend individual we have been working with on our contract and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The communication from Mend’s customer support is phenomenal. It seems as though we can get things...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Mend is a very good product. We have run into one or two situations where the appointments have been...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The actual support is great, but one thing that caused me to rate the support a bit lower is a good...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Mend released a beta version of their new dashboard. They allowed everyone to play around with it...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The implementation with Mend was actually pretty good. The platform is pretty easy, so there isn't a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

We have had our struggles with Mend, but ultimately, they keep their promises. They don't always do...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We really needed a virtual visit platform that would allow us to send our appointment information...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The one thing we struggled with in the beginning with Mend was connectivity issues. Maybe it wasn't...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Mend has been working on a solution for the connectivity issues that we sometimes have with our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Something that is pretty telling with Mend is the rating of perceived ease of use of a patient...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Mend wasn't integrated with Zoom initially, and Zoom really exceeded Mend's recommended threshold...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

When we started with Mend, we hadn't signed up for the dial-in functionality. Caregivers that work...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Our patients don't know any difference between Mend and some other vendor, but using the Mend...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Mend is futuristic, and they are doing well. The solution is really perfect for tending to people’s...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Mend is really great. When the COVID-19 pandemic started, we hadn't integrated with our EMR yet, so...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One of the things that we like about the Mend solution is that it can run in kiosk mode. That makes...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

When we started with Mend, our mistake was that we didn't include a lot of provider feedback or...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like that Mend has live chat for both patients and provider staff so they have somewhere they can...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Mend has done some smaller upgrades, and they did fine on those They just put out a new dashboard,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Mend did a good job in training us. They provided a lot of training when we went live. If we ask...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

With Mend, we were sold something that we thought was going to be very simple, and the systems are...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Mend integrates with our EMR fairly well. We would like Mend to integrate with other systems.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We do work with people on the higher end. That doesn't mean they fix the problems, but they hear the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles