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Mend
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Schafer Jackson
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User Commentary

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Director

Value

Mend does not avoid charging us. If I look at the vendor wrong, they charge me.

May 2023
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Director

Product

In order to cosign documentation now, clients have to sign my screen and be right in front of me...

May 2023
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Director

Operations

Mend is the only company I have worked with that has delivered more in the implementation than they...

May 2023
||
(0)
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Director

Relationship, Product

Mend's system integrates well. The vendor works with a third-party company that moves things from...

May 2023
||
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Director

Relationship, Product

Mend is very easy for the client. The client doesn't have to download an app or anything like that....

May 2023
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Director

Relationship, Product

Mend has worked over the time we have had it, but the vendor hasn't really introduced a whole lot of...

May 2023
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Director

Relationship

Mend has been very good except for the fact that over the past several months, we have had a lot of...

May 2023
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(0)
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Manager

Relationship

When we have issues, we are supposed to enter them into a support system, as if we were submitting...

Mar 2023
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Manager

Product

Mend is a very standalone system. We are documenting in our EMR and then pulling up Mend on a...

Mar 2023
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Manager

Relationship

Mend has been a good partner for what we have needed, and they are responsive. If we raise a...

Mar 2023
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(0)
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Manager

Loyalty, Relationship

Overall, Mend has been a good organization to work with, especially at the beginning. We had a...

Mar 2023
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(0)
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Manager

Loyalty, Relationship, Product

I have noticed there have been a lot of changes happening with Mend recently. I would not call them...

Mar 2023
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Manager

Loyalty, Product

Mend was supposed to have a new dashboard for providers that made things a little more interactive...

Mar 2023
||
(0)
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Manager

Relationship

We used to have a representative from Mend who worked with us closely. We had frequent meetings,...

Mar 2023
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(0)
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VP/Other Executive

Product

The platform is pretty easy to use. The scheduling component is attached to the functionality to...

Jan 2023
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(0)
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VP/Other Executive

Product

A recommendation for Mend is for new providers that are added to the system to be automatically...

Jan 2023
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(0)
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VP/Other Executive

Relationship

Mend is pretty good at communicating and getting everything sent out. They are constantly trying to...

Jan 2023
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(0)
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Analyst/Coordinator

Product

Adding a third party to an appointment is incredibly easy, and there are multiple ways to do that. I...

Dec 2022
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(0)
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Analyst/Coordinator

Operations

It has been a while since I have done training with Mend. We haven’t had a really good training on...

Dec 2022
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(0)
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Analyst/Coordinator

Loyalty, Product

Mend has some features that we discovered we didn’t have. We are working on getting some of those...

Dec 2022
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Analyst/Coordinator

Relationship

The vendor's support is something I have been extremely satisfied with. I have talked to many people...

Dec 2022
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(0)
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Analyst/Coordinator

Value

We could get more of our money’s worth from the product if somebody from Mend could meet with us. I...

Dec 2022
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Analyst/Coordinator

Loyalty, Relationship

Mend is a very useful tool, and the team that is currently working on Mend is making some really...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship

What makes Mend stand out from any other telehealth vendor is the feedback from the vendor's...

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Operations, Product

We would like Mend to set up some meetings with users or providers that utilize the system in...

Dec 2022
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(0)
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Director

Relationship, Operations

When end users have challenges or issues, it is often challenging to get someone to work on the...

Nov 2022
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(0)
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Director

Relationship

We have a direct contact with Mend who has been great. We landed on someone who is a good contact,...

Nov 2022
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(0)
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Director

Loyalty

Mend's solution is our immediate solution; it is workable, and we are seeing more stability across...

Nov 2022
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(0)
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Director

Culture

The deliverables have been met by Mend; it works the way the vendor said it would. The product is a...

Nov 2022
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(0)
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Director

Loyalty

When Mend was rolling forward with enhancements or features, we would get none. As a result,...

Nov 2022
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(0)
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Manager

Relationship, Product

Mend is very easy to access and use for patients. That is a big plus for us, and we can transmit...

Nov 2022
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(0)
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Manager

Relationship, Product

I have failed visits, and we have things that break periodically in Mend.

Nov 2022
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(0)
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Manager

Relationship

There are a few things that I have opened cases for with Mend, and the vendor has taken a while to...

Nov 2022
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(0)
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Manager

Relationship

Mend is pretty proactive. They send out emails if the system is down or if something is not working....

Nov 2022
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(0)
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Director

Loyalty, Product

A hard thing for us when we started using telehealth was that we didn't want to junk up our system...

Sep 2022
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(0)
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Director

Operations

Before our users even looked at the product, they viewed the training from Mend, and the training...

Sep 2022
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(0)
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Director

Relationship, Product

Mend talked a lot about how they had just gotten set up so that they could do 2G technology, so they...

Sep 2022
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(0)
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Director

Relationship, Product

With the exception of a few situations, there is no duplicate work. Mend has made changes to meet...

Sep 2022
||
(0)
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