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KLAS Research Director - Adam Cherrington
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VP/Other Executive

When COVID-19 hit, Mend enabled us to not lose any patient volume while transitioning to...

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Nurse

Mend is very open to enhancement requests and is very agile, reachable, and approachable. I meet...

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VP/Other Executive

If I have a new provider that I bring on, Mend has to be involved in terms of setting the provider...

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Nurse

More languages would be great. The system supports patient notifications in four different languages...

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Nurse

We went with Mend because they have excellent vendor support. Mend has providers and patients who...

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VP/Other Executive

Mend is definitely serving their purpose. We have been using them now for a few years. When the...

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VP/Other Executive

Many people that were skeptical about telehealth questioned whether patients would have the...

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VP/Other Executive

The customer service is impeccable. We can reach a live person 24/7 who can assist us with...

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VP/Other Executive

Our story is amazing. We were having trouble getting people to drive to our locations, so we...

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VP/Other Executive

The Mend platform has been extremely successful for a variety of reasons. One is the progressive...

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VP/Other Executive

After we started providing telehealth services, our no-show rate went dramatically down in no time....

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VP/Other Executive

The vendor has been a great technology partner. They have built integrated solutions for us to...

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VP/Other Executive

The vendor has built the product to be stable despite fluctuating internet bandwidth. That is a real...

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Director

I would give the vendor a high rating for executive involvement. When I know the executives, that...

Sep 2020
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VP/Other Executive

Mend has been great during COVID-19. If people are looking for a good out-of-the-box telehealth...

Sep 2020
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CEO/President

From my perspective, Mend was prepared for COVID-19. Mend does a really great job of communicating...

Aug 2020
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CEO/President

Mend gets drowned out by their competitors. Mend and some other vendors have to compete with Zoom...

Aug 2020
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CEO/President

Some facilities have allowed providers to use FaceTime, and I think that is the most idiotic thing...

Aug 2020
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CEO/President

Mend trained the trainer. They provided the structure and gave us tutorials, which are videos that...

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CEO/President

Users feel like the technology is all in one place. The system is very cohesive. I have a young...

Aug 2020
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CEO/President

Mend’s system tends to work better in low-bandwidth areas, so we use the system for some of our...

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Manager

Throughout COVID-19, Mend's support people have been wonderful. I would give the vendor a score that...

Aug 2020
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Manager

When it comes to nickel-and-diming, Mend does just the opposite. Any time we have an issue or a...

Aug 2020
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Manager

When it comes to Mend’s reporting, we have the option to create numerous reports. However, if we...

Aug 2020
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Manager

Mend offers a virtual waiting room, and we have actually found that it is really helpful. We have...

Aug 2020
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Manager

When an organization is just starting out with telehealth, they should buy the Mend product....

Aug 2020
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Manager

Since we acquired Mend's product, we have found other programs that have a little more technology,...

Aug 2020
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Physician

Mend worked through the weekend, and on Monday morning I was able to see my first patient. That work...

Jul 2020
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Physician

I am a very loyal person. I have all of these staff members that have worked for me for so long, but...

Jul 2020
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Physician

Mend is fantastic for me, but my staff is not very adaptable. I don't know what else to say. My...

Jul 2020
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VP/Other Executive

The vendor has a lot of material available for training, but it is generic. The providers still have...

Jul 2020
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VP/Other Executive

The pandemic has increased our confidence in the vendor’s ability to react to different situations....

Jul 2020
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VP/Other Executive

In the future, we plan to keep using all of the telehealth services that we currently offer because...

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VP/Other Executive

At the start of the COVID-19 crisis, we were forced to transition all of our patient population to...

Jul 2020
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VP/Other Executive

The vendor doesn’t nickel-and-dime us. I have been with the vendor for a long time, and I know there...

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VP/Other Executive

I rate the vendor high for their response to the COVID-19 crisis. We were able to call the vendor...

Jul 2020
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VP/Other Executive

We gave the vendor more things to do in three weeks than we have given them in three years. Like any...

Jul 2020
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VP/Other Executive

The vendor’s platform holds pretty well from a pure technology standpoint. There were minimal...

Jul 2020
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Manager

From a customer experience standpoint, Mend is incredible. They know how to build customer...

Jun 2020
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Manager

If we were to start from scratch, I would buy Mend's system again. However, Mend may not be part of...

Jun 2020
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Manager

The system's interface needs to get updated to beat the latest web technologies. The interface is...

Jun 2020
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Manager

We chose Mend primarily for the speed of the implementation. We needed to build video functionality...

Jun 2020
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Manager

We were in the process of expanding our virtual services with Mend, but COVID-19 sort of expedited...

Jun 2020
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Manager

Mend is in the process of partnering with Zoom, and I don’t know what that looks like. Mend hasn’t...

Jun 2020
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Manager

We couldn’t share videos, and a lot of what we could do in groups involved having our evidence-based...

Jun 2020
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Manager

In a matter of days, I trained all of our staff members across all of our campuses in multiple...

Jun 2020
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Manager

The vendor has support staff members, but the vendor puts the support back on the providers. We want...

Jun 2020
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