Mend
Filtered view: All

Subject Expert
Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
CMIO

Mend is really consistent. Compared to our previous solution, it has almost no downtime. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We selected Mend because they were quick to stand up.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Mend isn't integrated with one of our other products. Now that that product has a better tool for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor provided some initial training materials, but we ended up having to do our own end-user...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend still has some work to do on their interface with the EHR. We would like to be able to import...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our overall experience with Mend has been positive; they probably have some of the best customer...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend is likely not part of our long-term plans. We are thinking about moving to another product for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend's system sends out a ton of notifications prior to visits. From my perspective, that is a great...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our providers don't use the Mend system as much as they do another virtual meeting platform that we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is no great tech support. If our patients are struggling to connect or if our staff is having...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Mend system has not been very user friendly, and it is certainly not the preferred product on...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Mend system is usable. There are good reporting features.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is pretty progressive in trying to fix any issues. If there is something that we don't...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to double schedule because the Mend system doesn't integrate with our scheduling system. We...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend charges for some custom forms. That is pretty crazy.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Mend product is not as good as another product, but Mend's road map has great improvements that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I love Mend’s support. Mend has a live chat, and the support people are super responsive.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Mend product doesn't have a good reporting system, and that makes it hard for us to do good analyses....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been with Mend for a while now, and every time that we want to customize something, Mend is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I find Mend very easy to use. I think it is easy for our patients to use. We have a lot of geriatric...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Mend could improve their connectivity; it is a huge thing, especially depending on the location of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Mend has kept every promise they have made to me. Anytime I have an issue, I show them everything,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would absolutely buy this system again. The vendor has been awesome. We have meetings regularly,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We recently had a meeting with Mend where they explained a lot of their upgrades. Mend is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Anytime we have scheduled training with Mend, they have been super receptive. We received very...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

What the vendor promotes the product as is what we have. We haven’t had any issues with anything...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have been talking about Integration for the system, but the barriers have been more on our end...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product has been very good. Everyone is trained on it, and it is looking really nice. The vendor...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is nothing in the system that is completely barring anyone from trying to get an appointment....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's web support has been phenomenal. Anytime I need help, I can always reach someone. We...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I highly recommend the system, not just for clinicians but also for counselors, case managers, and nurses....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are a couple of things that I think could be fixed in the system, not for a huge quality of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We predicted we were going to have a huge spike in usage of the system when COVID-19 started, and as...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our staff members and clinicians aren't happy with Mend. If the solution isn't working very...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We went with Mend so that we could have a combination of video, document-signing, and scheduling...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend's technology could meet our needs if it actually worked. Our connection in the system is awful,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is no clear way in Mend to see whether a client is waiting. We have to have our schedule on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The one thing about Mend that stands out is their support. We can email their IT staff members right...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend's video aspect is horrible. We can't connect to our clients or get a clear video. If a client's...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

It can be challenging to integrate Mend with other systems. We have been working on integrating it...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Mend is a robust system, so it intimidates some users. It can be hard for some people to get used to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The solution meets more of our needs than our other telehealth product does, but we also expect more...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Using Mend has increased our patient satisfaction and made it easier for our patients to receive care....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor's support is outstanding. They have live, in-app technical support people. Users can...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Mend is a fantastic product. The vendor has really supported us since the beginning.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The product's ease of use is improving. We would like to have a slightly updated user interface so...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend keeps trying to deliver new technology that meets our needs. I am just not sure that they are...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are supposed to be able to do group visits, and they just don't seem to work very well. So we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We need to have more time to react. Mend throws a lot of things at us with about a week's notice. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is not integrated into our EMR. So sometimes just getting all the software connected...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend grew really fast. It just feels like they have got so much going on now, and it is hard to feel...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been able to do what we thought we had to do during COVID-19. The solution has served its...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we were starting over, we would probably look for a platform that is a little bit simpler where...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our completion rate isn’t where I want it to be, but I think that if the Mend team hadn't stepped up...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the bigger selling points for going to the Mend platform was that the team thought the system...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The platform we bought was clearly spelled out as a telehealth platform with AI capability. Mend...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

As we moved everything over to Mend, we got a double whammy for some of our members who were having...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend promotes externally that their completion rates are very high because of some of the background...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Using the system is fairly intuitive. It operates like any other scheduling system. I jumped in and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend doesn't have phone support. We just click to chat. I have never heard any complaints about the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have my gripes with the platform, but there are very specific use cases where the system works out...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend has tried to work within the constraints of their system to assist us, but they haven't spent a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a good relationship with Mend. It took a while for them to understand that we were happy...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are excited because Mend is looking at new capabilities. They showed us a company they were...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We aren't swinging away from Mend, but we are trying to figure out the right middle ground between...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It has been a long road to get Mend to keep promises. We had to be very clear with them on how many...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

As far as rates go, Mend hasn't asked for anything incremental in the contract. We have pulled in a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have issues with Mend's system. It is still unable to support large groups. We have to use...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Reporting has always been an issue with Mend as well as effective communication for updates and the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend is not responsive. We have a constant battle with them. I stopped communicating with Mend...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Another vendor that we work with holds town halls for our organization with no cost to train new...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend's system got us through COVID-19 but barely. The product is better for small or individual...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, we have asked Mend to add some things to the product, and they have done that for us.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend is very receptive when we recommend changes and developments. We became partners with them. I...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend's support process is good. If I ever need help, I can just click on the help button and a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend's frontline people often have to go to their development team for a solution or answer....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our clients sometimes have difficulties with the system. Most tech savvy people don't though....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes, our staff members will say that they are having issues with the platform, but they won't...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend has a new feature that hasn't been implemented yet. That feature will help us anticipate the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend has improved the product's connectivity. They have lowered the minimum required standard to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mend has helped us improve our no-show rates and change everything that we have wanted to change in...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product's integration is very low on the administrative side. Mend is an expensive platform, so...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Mend sends out appointment reminders. That is great. However, it sends too many appointment...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One positive about Mend is that it is pretty easy to navigate. The solution sends out appointment...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Mend can be a little tricky for nurses to navigate. With Zoom, patients are sent a link that they...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Mend made some updates to their multi-party telehealth scenarios, but those updates came a little...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We gave the vendor some feedback, and they took it really well. They have been working on some...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Mend system has been extremely helpful, especially for patients who can’t call or contact...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The experience really depends on the patient. The system isn’t that bad, and Mend has made some...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A high majority of our practice was telehealth after the COVID-19 lockdown. We definitely made it...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is not really any phone support. It is done through live chat. That isn't very helpful for...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

My biggest issue with Mend is timeliness. I understand development, and sometimes hitches happen....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Mend's customer service is amazing.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Mend is expensive, and we don't use all of its features. If someone were to use all of the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have to do all of the training for the system. The vendor doesn't really have a training person...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our goal has been to integrate this solution into the community across our specialty, and the vendor...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles