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Current Time Inside Cache Tag Helper: 11/26/2020 7:38:54 PM and Model.EvProductId = 216710

Commentary Summary

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User Commentary

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VP/Other Executive

Functionality and Upgrades

Many people that were skeptical about telehealth questioned whether patients would have the...

Oct 2020
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VP/Other Executive

Service and Support

The customer service is impeccable. We can reach a live person 24/7 who can assist us with...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Our story is amazing. We were having trouble getting people to drive to our locations, so we...

Oct 2020
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VP/Other Executive

Relationship

The Mend platform has been extremely successful for a variety of reasons. One is the progressive...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

After we started providing telehealth services, our no-show rate went dramatically down in no time....

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The vendor has been a great technology partner. They have built integrated solutions for us to...

Oct 2020
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VP/Other Executive

Technology

The vendor has built the product to be stable despite fluctuating internet bandwidth. That is a real...

Oct 2020
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Director

Relationship

I would give the vendor a high rating for executive involvement. When I know the executives, that...

Sep 2020
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VP/Other Executive

Service and Support

Mend has been great during COVID-19. If people are looking for a good out-of-the-box telehealth...

Sep 2020
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CEO/President

Service and Support

From my perspective, Mend was prepared for COVID-19. Mend does a really great job of communicating...

Aug 2020
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CEO/President

Functionality and Upgrades

Mend gets drowned out by their competitors. Mend and some other vendors have to compete with Zoom...

Aug 2020
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CEO/President

Functionality and Upgrades

Some facilities have allowed providers to use FaceTime, and I think that is the most idiotic thing...

Aug 2020
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CEO/President

Implementation and Training

Mend trained the trainer. They provided the structure and gave us tutorials, which are videos that...

Aug 2020
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CEO/President

Functionality and Upgrades

Users feel like the technology is all in one place. The system is very cohesive. I have a young...

Aug 2020
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CEO/President

Lessons Learned

Mend’s system tends to work better in low-bandwidth areas, so we use the system for some of our...

Aug 2020
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Manager

Service and Support

Throughout COVID-19, Mend's support people have been wonderful. I would give the vendor a score that...

Aug 2020
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Manager

ROI / Cost (care and feeding)

When it comes to nickel-and-diming, Mend does just the opposite. Any time we have an issue or a...

Aug 2020
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Manager

Lessons Learned

When it comes to Mend’s reporting, we have the option to create numerous reports. However, if we...

Aug 2020
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Manager

Functionality and Upgrades

Mend offers a virtual waiting room, and we have actually found that it is really helpful. We have...

Aug 2020
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Manager

ROI / Cost (care and feeding)

When an organization is just starting out with telehealth, they should buy the Mend product....

Aug 2020
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Manager

Technology

Since we acquired Mend's product, we have found other programs that have a little more technology,...

Aug 2020
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Physician

Functionality and Upgrades

Mend worked through the weekend, and on Monday morning I was able to see my first patient. That work...

Jul 2020
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Physician

Other Observations & Comments

I am a very loyal person. I have all of these staff members that have worked for me for so long, but...

Jul 2020
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Physician

Functionality and Upgrades

Mend is fantastic for me, but my staff is not very adaptable. I don't know what else to say. My...

Jul 2020
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VP/Other Executive

Implementation and Training

The vendor has a lot of material available for training, but it is generic. The providers still have...

Jul 2020
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VP/Other Executive

Relationship

The pandemic has increased our confidence in the vendor’s ability to react to different situations....

Jul 2020
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VP/Other Executive

Future Outlook

In the future, we plan to keep using all of the telehealth services that we currently offer because...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

At the start of the COVID-19 crisis, we were forced to transition all of our patient population to...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime us. I have been with the vendor for a long time, and I know there...

Jul 2020
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VP/Other Executive

Service and Support

I rate the vendor high for their response to the COVID-19 crisis. We were able to call the vendor...

Jul 2020
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VP/Other Executive

Other Observations & Comments

We gave the vendor more things to do in three weeks than we have given them in three years. Like any...

Jul 2020
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VP/Other Executive

Technology

The vendor’s platform holds pretty well from a pure technology standpoint. There were minimal...

Jul 2020
 Helpful

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Manager

Relationship

From a customer experience standpoint, Mend is incredible. They know how to build customer...

Jun 2020
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Manager

ROI / Cost (care and feeding)

If we were to start from scratch, I would buy Mend's system again. However, Mend may not be part of...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system's interface needs to get updated to beat the latest web technologies. The interface is...

Jun 2020
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Manager

Implementation and Training

We chose Mend primarily for the speed of the implementation. We needed to build video functionality...

Jun 2020
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Manager

Technology

We were in the process of expanding our virtual services with Mend, but COVID-19 sort of expedited...

Jun 2020
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Manager

Other Observations & Comments

Mend is in the process of partnering with Zoom, and I don’t know what that looks like. Mend hasn’t...

Jun 2020
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Manager

Functionality and Upgrades

We couldn’t share videos, and a lot of what we could do in groups involved having our evidence-based...

Jun 2020
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Manager

Functionality and Upgrades

In a matter of days, I trained all of our staff members across all of our campuses in multiple...

Jun 2020
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Manager

Service and Support

The vendor has support staff members, but the vendor puts the support back on the providers. We want...

Jun 2020
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Manager

Functionality and Upgrades

I think we have a good relationship with Mend. We have a pretty direct line to their leadership. We...

Jan 2020
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Manager

Relationship

Mend keeps all of their promises. Our requests change so frequently because we are a new, growing...

Jan 2020
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Manager

Interfacing and Integration

Integration and interoperability are stressful for us. Often, something changes on Mend's side that...

Jan 2020
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Manager

Service and Support

I would give Mend's phone and web support a perfect score. Mend has a chat option that is very...

Jan 2020
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Manager

Service and Support

The service is more response oriented, so Mend is not as proactive as some other vendors. If I...

Jan 2020
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VP/Other Executive

Service and Support

Mend has very much helped us by bringing innovative solutions for us. Mend is coming out with a very...

Jan 2020
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VP/Other Executive

Relationship

When we first signed on, one of Mend's executives met me and some of our practitioners in one of our...

Jan 2020
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VP/Other Executive

Service and Support

We live in an age where everything is brought to a person. Our groceries are delivered, our food is...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Mend's system is far superior to the other two platforms that we used. At the time, those other two...

Jan 2020
 Helpful

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VP/Other Executive

Service and Support

We had a couple of little hiccups when trying to integrate with our EHR. However, Mend has been very...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

We use Mend's system for service provision, but we also use it for collaborative treatment. We may...

Jan 2020
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VP/Other Executive

Service and Support

Mend is always responsive, and they always answer the phone. If we have a question or a problem,...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

The system is performing well enough. When we went with Mend, they did not have a lot of time in the...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

We have been evolving faster than Mend has. I have a lot of clinicians now, so I need a product that...

Jan 2020
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VP/Other Executive

Service and Support

Mend is normally willing to work with us to achieve what we need to achieve as a telemedicine...

Jan 2020
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