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User Commentary
Operations
The implementation with Mend was actually pretty good. The platform is pretty easy, so there isn't a...
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Relationship, Value
We have had our struggles with Mend, but ultimately, they keep their promises. They don't always do...
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Loyalty, Product
We really needed a virtual visit platform that would allow us to send our appointment information...
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Loyalty, Product
The one thing we struggled with in the beginning with Mend was connectivity issues. Maybe it wasn't...
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Relationship, Product
Mend has been working on a solution for the connectivity issues that we sometimes have with our...
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Product
Something that is pretty telling with Mend is the rating of perceived ease of use of a patient...
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Relationship
Mend wasn't integrated with Zoom initially, and Zoom really exceeded Mend's recommended threshold...
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Loyalty, Product
When we started with Mend, we hadn't signed up for the dial-in functionality. Caregivers that work...
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Product, Value
Our patients don't know any difference between Mend and some other vendor, but using the Mend...
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Product
Mend is futuristic, and they are doing well. The solution is really perfect for tending to people’s...
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Product
Mend is really great. When the COVID-19 pandemic started, we hadn't integrated with our EMR yet, so...
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Product
One of the things that we like about the Mend solution is that it can run in kiosk mode. That makes...
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Loyalty, Product
When we started with Mend, our mistake was that we didn't include a lot of provider feedback or...
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Relationship
I like that Mend has live chat for both patients and provider staff so they have somewhere they can...
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Product
Mend has done some smaller upgrades, and they did fine on those They just put out a new dashboard,...
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Operations
Mend did a good job in training us. They provided a lot of training when we went live. If we ask...
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Culture
With Mend, we were sold something that we thought was going to be very simple, and the systems are...
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Product
Mend integrates with our EMR fairly well. We would like Mend to integrate with other systems.
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Relationship
We do work with people on the higher end. That doesn't mean they fix the problems, but they hear the...
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Relationship, Operations
Mend's integration team is highly effective. I have never had any issues with the implementation...
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Relationship, Operations
In the beginning, we had a lot of Mend's heavy hitters involved with our organization. However, that...
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Product
We had an integration between Mend's system and our EMR. That allowed our appointments to go...
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Operations
Mend doesn't offer any training. They just send us videos. That is fine, but sometimes, we would...
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Relationship
Mend's support is definitely lacking. The vendor has made improvements since we first started with...
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Culture
At one point, we were sent an invoice for a feature that we didn't know we were being charged for....
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Value
Mend does not avoid charging us. If I look at the vendor wrong, they charge me.
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Product
In order to cosign documentation now, clients have to sign my screen and be right in front of me...
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Operations
Mend is the only company I have worked with that has delivered more in the implementation than they...
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Relationship, Product
Mend's system integrates well. The vendor works with a third-party company that moves things from...
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Relationship, Product
Mend is very easy for the client. The client doesn't have to download an app or anything like that....
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Relationship, Product
Mend has worked over the time we have had it, but the vendor hasn't really introduced a whole lot of...
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Relationship
Mend has been very good except for the fact that over the past several months, we have had a lot of...
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Relationship
When we have issues, we are supposed to enter them into a support system, as if we were submitting...
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Product
Mend is a very standalone system. We are documenting in our EMR and then pulling up Mend on a...
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Relationship
Mend has been a good partner for what we have needed, and they are responsive. If we raise a...
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Loyalty, Relationship
Overall, Mend has been a good organization to work with, especially at the beginning. We had a...
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Loyalty, Relationship, Product
I have noticed there have been a lot of changes happening with Mend recently. I would not call them...
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Loyalty, Product
Mend was supposed to have a new dashboard for providers that made things a little more interactive...
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Relationship
We used to have a representative from Mend who worked with us closely. We had frequent meetings,...
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Product
The platform is pretty easy to use. The scheduling component is attached to the functionality to...
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Product
A recommendation for Mend is for new providers that are added to the system to be automatically...
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Relationship
Mend is pretty good at communicating and getting everything sent out. They are constantly trying to...
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Product
Adding a third party to an appointment is incredibly easy, and there are multiple ways to do that. I...
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Operations
It has been a while since I have done training with Mend. We haven’t had a really good training on...
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Loyalty, Product
Mend has some features that we discovered we didn’t have. We are working on getting some of those...
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Relationship
The vendor's support is something I have been extremely satisfied with. I have talked to many people...
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Value
We could get more of our money’s worth from the product if somebody from Mend could meet with us. I...
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Loyalty, Relationship
Mend is a very useful tool, and the team that is currently working on Mend is making some really...
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Relationship
What makes Mend stand out from any other telehealth vendor is the feedback from the vendor's...
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Loyalty, Relationship, Operations, Product
We would like Mend to set up some meetings with users or providers that utilize the system in...
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Loyalty, Product, Value
Mend has had a positive effect on us. When we first started with Mend, a lot of people ended up...
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Culture, Relationship, Value
The vendor has been pretty understanding when it comes to charges. They are being really easy to...
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