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Mend Commentary
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Schafer Jackson
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User Commentary

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Director

Relationship, Product

The system is successful in terms of engaging participants. It is able to meet our delivery needs by...

Jan 2024
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Director

Loyalty

We have actively sought other solutions to replace Mend primarily because we want something that has...

Jan 2024
||
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Director

Relationship

We do have a point person at Mend. That point person has changed regularly and is part of where the...

Jan 2024
||
(0)
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Director

Product

The biggest functionality that continues to get asked for from those who are remaining on Mend is...

Jan 2024
||
(0)
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Director

Operations, Product

We haven’t seen a ton of improvement in Mend’s implementation or change control process. They refer...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

Our usage of Mend has declined a bit, but we are still planning on utilizing it for our long-term...

Jan 2024
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(0)
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Analyst/Coordinator

Culture

Mend absolutely avoids charging. The Mend individual we have been working with on our contract and...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

The communication from Mend’s customer support is phenomenal. It seems as though we can get things...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

Mend is a very good product. We have run into one or two situations where the appointments have been...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

The actual support is great, but one thing that caused me to rate the support a bit lower is a good...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Mend released a beta version of their new dashboard. They allowed everyone to play around with it...

Jan 2024
||
(0)
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VP/Other Executive

Operations

The implementation with Mend was actually pretty good. The platform is pretty easy, so there isn't a...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Value

We have had our struggles with Mend, but ultimately, they keep their promises. They don't always do...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We really needed a virtual visit platform that would allow us to send our appointment information...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The one thing we struggled with in the beginning with Mend was connectivity issues. Maybe it wasn't...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Product

Mend has been working on a solution for the connectivity issues that we sometimes have with our...

Nov 2023
||
(0)
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Manager

Product

Something that is pretty telling with Mend is the rating of perceived ease of use of a patient...

Aug 2023
||
(0)
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Manager

Relationship

Mend wasn't integrated with Zoom initially, and Zoom really exceeded Mend's recommended threshold...

Aug 2023
||
(0)
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Manager

Loyalty, Product

When we started with Mend, we hadn't signed up for the dial-in functionality. Caregivers that work...

Aug 2023
||
(0)
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Manager

Product, Value

Our patients don't know any difference between Mend and some other vendor, but using the Mend...

Aug 2023
||
(0)
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Manager

Product

Mend is futuristic, and they are doing well. The solution is really perfect for tending to people’s...

Aug 2023
||
(0)
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Manager

Product

Mend is really great. When the COVID-19 pandemic started, we hadn't integrated with our EMR yet, so...

Aug 2023
||
(0)
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Manager

Product

One of the things that we like about the Mend solution is that it can run in kiosk mode. That makes...

Aug 2023
||
(0)
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Manager

Loyalty, Product

When we started with Mend, our mistake was that we didn't include a lot of provider feedback or...

Aug 2023
||
(0)
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Manager

Relationship

I like that Mend has live chat for both patients and provider staff so they have somewhere they can...

Aug 2023
||
(0)
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Manager

Product

Mend has done some smaller upgrades, and they did fine on those They just put out a new dashboard,...

Jul 2023
||
(0)
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Manager

Operations

Mend did a good job in training us. They provided a lot of training when we went live. If we ask...

Jul 2023
||
(0)
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Manager

Culture

With Mend, we were sold something that we thought was going to be very simple, and the systems are...

Jul 2023
||
(0)
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Manager

Product

Mend integrates with our EMR fairly well. We would like Mend to integrate with other systems.

Jul 2023
||
(0)
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Manager

Relationship

We do work with people on the higher end. That doesn't mean they fix the problems, but they hear the...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Mend's integration team is highly effective. I have never had any issues with the implementation...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

In the beginning, we had a lot of Mend's heavy hitters involved with our organization. However, that...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

We had an integration between Mend's system and our EMR. That allowed our appointments to go...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

Mend doesn't offer any training. They just send us videos. That is fine, but sometimes, we would...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Mend's support is definitely lacking. The vendor has made improvements since we first started with...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture

At one point, we were sent an invoice for a feature that we didn't know we were being charged for....

Jun 2023
||
(0)
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Director

Value

Mend does not avoid charging us. If I look at the vendor wrong, they charge me.

May 2023
||
(0)
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Director

Product

In order to cosign documentation now, clients have to sign my screen and be right in front of me...

May 2023
||
(0)
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Director

Operations

Mend is the only company I have worked with that has delivered more in the implementation than they...

May 2023
||
(0)
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Director

Relationship, Product

Mend's system integrates well. The vendor works with a third-party company that moves things from...

May 2023
||
(0)
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Director

Relationship, Product

Mend is very easy for the client. The client doesn't have to download an app or anything like that....

May 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

Mend has worked over the time we have had it, but the vendor hasn't really introduced a whole lot of...

May 2023
||
(0)
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Director

Relationship

Mend has been very good except for the fact that over the past several months, we have had a lot of...

May 2023
||
(0)
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