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Schafer Jackson
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
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July 2023
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User Commentary

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VP/Other Executive

Operations

The implementation with Mend was actually pretty good. The platform is pretty easy, so there isn't a...

Nov 2023
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VP/Other Executive

Relationship, Value

We have had our struggles with Mend, but ultimately, they keep their promises. They don't always do...

Nov 2023
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VP/Other Executive

Loyalty, Product

We really needed a virtual visit platform that would allow us to send our appointment information...

Nov 2023
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VP/Other Executive

Loyalty, Product

The one thing we struggled with in the beginning with Mend was connectivity issues. Maybe it wasn't...

Nov 2023
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VP/Other Executive

Relationship, Product

Mend has been working on a solution for the connectivity issues that we sometimes have with our...

Nov 2023
||
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Manager

Product

Something that is pretty telling with Mend is the rating of perceived ease of use of a patient...

Aug 2023
||
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Manager

Relationship

Mend wasn't integrated with Zoom initially, and Zoom really exceeded Mend's recommended threshold...

Aug 2023
||
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Manager

Loyalty, Product

When we started with Mend, we hadn't signed up for the dial-in functionality. Caregivers that work...

Aug 2023
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Manager

Product, Value

Our patients don't know any difference between Mend and some other vendor, but using the Mend...

Aug 2023
||
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Manager

Product

Mend is futuristic, and they are doing well. The solution is really perfect for tending to people’s...

Aug 2023
||
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Manager

Product

Mend is really great. When the COVID-19 pandemic started, we hadn't integrated with our EMR yet, so...

Aug 2023
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Manager

Product

One of the things that we like about the Mend solution is that it can run in kiosk mode. That makes...

Aug 2023
||
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Manager

Loyalty, Product

When we started with Mend, our mistake was that we didn't include a lot of provider feedback or...

Aug 2023
||
(0)
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Manager

Relationship

I like that Mend has live chat for both patients and provider staff so they have somewhere they can...

Aug 2023
||
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Manager

Product

Mend has done some smaller upgrades, and they did fine on those They just put out a new dashboard,...

Jul 2023
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Manager

Operations

Mend did a good job in training us. They provided a lot of training when we went live. If we ask...

Jul 2023
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Manager

Culture

With Mend, we were sold something that we thought was going to be very simple, and the systems are...

Jul 2023
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Manager

Product

Mend integrates with our EMR fairly well. We would like Mend to integrate with other systems.

Jul 2023
||
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Manager

Relationship

We do work with people on the higher end. That doesn't mean they fix the problems, but they hear the...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Mend's integration team is highly effective. I have never had any issues with the implementation...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

In the beginning, we had a lot of Mend's heavy hitters involved with our organization. However, that...

Jun 2023
||
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Analyst/Coordinator

Product

We had an integration between Mend's system and our EMR. That allowed our appointments to go...

Jun 2023
||
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Analyst/Coordinator

Operations

Mend doesn't offer any training. They just send us videos. That is fine, but sometimes, we would...

Jun 2023
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Analyst/Coordinator

Relationship

Mend's support is definitely lacking. The vendor has made improvements since we first started with...

Jun 2023
||
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Analyst/Coordinator

Culture

At one point, we were sent an invoice for a feature that we didn't know we were being charged for....

Jun 2023
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Director

Value

Mend does not avoid charging us. If I look at the vendor wrong, they charge me.

May 2023
||
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Director

Product

In order to cosign documentation now, clients have to sign my screen and be right in front of me...

May 2023
||
(0)
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Director

Operations

Mend is the only company I have worked with that has delivered more in the implementation than they...

May 2023
||
(0)
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Director

Relationship, Product

Mend's system integrates well. The vendor works with a third-party company that moves things from...

May 2023
||
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Director

Relationship, Product

Mend is very easy for the client. The client doesn't have to download an app or anything like that....

May 2023
||
(0)
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Director

Relationship, Product

Mend has worked over the time we have had it, but the vendor hasn't really introduced a whole lot of...

May 2023
||
(0)
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Director

Relationship

Mend has been very good except for the fact that over the past several months, we have had a lot of...

May 2023
||
(0)
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Manager

Relationship

When we have issues, we are supposed to enter them into a support system, as if we were submitting...

Mar 2023
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(0)
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Manager

Product

Mend is a very standalone system. We are documenting in our EMR and then pulling up Mend on a...

Mar 2023
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(0)
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Manager

Relationship

Mend has been a good partner for what we have needed, and they are responsive. If we raise a...

Mar 2023
||
(0)
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Manager

Loyalty, Relationship

Overall, Mend has been a good organization to work with, especially at the beginning. We had a...

Mar 2023
||
(0)
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Manager

Loyalty, Relationship, Product

I have noticed there have been a lot of changes happening with Mend recently. I would not call them...

Mar 2023
||
(0)
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Manager

Loyalty, Product

Mend was supposed to have a new dashboard for providers that made things a little more interactive...

Mar 2023
||
(0)
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Manager

Relationship

We used to have a representative from Mend who worked with us closely. We had frequent meetings,...

Mar 2023
||
(0)
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VP/Other Executive

Product

The platform is pretty easy to use. The scheduling component is attached to the functionality to...

Jan 2023
||
(0)
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VP/Other Executive

Product

A recommendation for Mend is for new providers that are added to the system to be automatically...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

Mend is pretty good at communicating and getting everything sent out. They are constantly trying to...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

Adding a third party to an appointment is incredibly easy, and there are multiple ways to do that. I...

Dec 2022
||
(0)
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Analyst/Coordinator

Operations

It has been a while since I have done training with Mend. We haven’t had a really good training on...

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

Mend has some features that we discovered we didn’t have. We are working on getting some of those...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor's support is something I have been extremely satisfied with. I have talked to many people...

Dec 2022
||
(0)
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Analyst/Coordinator

Value

We could get more of our money’s worth from the product if somebody from Mend could meet with us. I...

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Mend is a very useful tool, and the team that is currently working on Mend is making some really...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

What makes Mend stand out from any other telehealth vendor is the feedback from the vendor's...

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Operations, Product

We would like Mend to set up some meetings with users or providers that utilize the system in...

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product, Value

Mend has had a positive effect on us. When we first started with Mend, a lot of people ended up...

Dec 2022
||
(0)
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Analyst/Coordinator

Culture, Relationship, Value

The vendor has been pretty understanding when it comes to charges. They are being really easy to...

Dec 2022
||
(0)
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