Mend Commentary
Filtered view: All
Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Mend tries, and I really like the people. When we bring things to their attention, they are...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Mend is not as good as it could be. Our biggest struggle early on was connectivity issues. Those...
Login or Create an Account to see details.
Loyalty
We are definitely planning to transition to a different platform for our virtual needs. If our...
Login or Create an Account to see details.
Relationship
I haven't seen much evolution with what the vendor currently offers. At least, they haven't...
Login or Create an Account to see details.
Loyalty, Product
Mend is a virtual-visit platform that our care managers use to interface with members. Before we...
Login or Create an Account to see details.
Loyalty, Product
Mend is a product that we continue to renew year after year. When we were first officially...
Login or Create an Account to see details.
Relationship, Value
The vendor is awesome. We still have the same customer care person. If we ever need a report or if I...
Login or Create an Account to see details.
Operations, Product
I don't necessarily ask Mend for a whole lot of training, but that is mostly because the product is...
Login or Create an Account to see details.
Loyalty, Product
Mend had a mobile app feature, and they just stopped supporting it. It was a free app, and a lot of...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
Mend has been great with updates, and one of the things I saw recently is that they redesigned their...
Login or Create an Account to see details.
Relationship, Product
Before COVID-19 hit, we did not have an option of doing a telehealth service, and Mend filled that...
Login or Create an Account to see details.
Relationship
I have never had any issues with getting ahold of Mend, whether it be for financial reasons or tech...
Login or Create an Account to see details.
Relationship, Product
Mend has done a lot of work on making sure that everything is working. Also, I saw somewhere that...
Login or Create an Account to see details.
Product
When we spoke with Mend about fully integrating their product with the way that we work, there was...
Login or Create an Account to see details.
Operations, Product
Most of the upgrades Mend does are very good and high quality. There are a couple of upgrades they...
Login or Create an Account to see details.
Operations
It is easy to onboard people with Mend. During the implementation, Mend did a great job of taking...
Login or Create an Account to see details.
Product
We would like Mend to have the ability for secretaries to start a remote session without having to...
Login or Create an Account to see details.
​
Featured Report
Preferences