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User Commentary
Value
Mend does not avoid charging us. If I look at the vendor wrong, they charge me.
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Product
In order to cosign documentation now, clients have to sign my screen and be right in front of me...
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Operations
Mend is the only company I have worked with that has delivered more in the implementation than they...
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Relationship, Product
Mend's system integrates well. The vendor works with a third-party company that moves things from...
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Relationship, Product
Mend is very easy for the client. The client doesn't have to download an app or anything like that....
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Relationship, Product
Mend has worked over the time we have had it, but the vendor hasn't really introduced a whole lot of...
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Relationship
Mend has been very good except for the fact that over the past several months, we have had a lot of...
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Relationship
When we have issues, we are supposed to enter them into a support system, as if we were submitting...
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Product
Mend is a very standalone system. We are documenting in our EMR and then pulling up Mend on a...
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Relationship
Mend has been a good partner for what we have needed, and they are responsive. If we raise a...
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Loyalty, Relationship
Overall, Mend has been a good organization to work with, especially at the beginning. We had a...
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Loyalty, Relationship, Product
I have noticed there have been a lot of changes happening with Mend recently. I would not call them...
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Loyalty, Product
Mend was supposed to have a new dashboard for providers that made things a little more interactive...
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Relationship
We used to have a representative from Mend who worked with us closely. We had frequent meetings,...
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Product
The platform is pretty easy to use. The scheduling component is attached to the functionality to...
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Product
A recommendation for Mend is for new providers that are added to the system to be automatically...
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Relationship
Mend is pretty good at communicating and getting everything sent out. They are constantly trying to...
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Product
Adding a third party to an appointment is incredibly easy, and there are multiple ways to do that. I...
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Operations
It has been a while since I have done training with Mend. We haven’t had a really good training on...
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Loyalty, Product
Mend has some features that we discovered we didn’t have. We are working on getting some of those...
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Relationship
The vendor's support is something I have been extremely satisfied with. I have talked to many people...
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Value
We could get more of our money’s worth from the product if somebody from Mend could meet with us. I...
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Loyalty, Relationship
Mend is a very useful tool, and the team that is currently working on Mend is making some really...
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Relationship
What makes Mend stand out from any other telehealth vendor is the feedback from the vendor's...
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Loyalty, Relationship, Operations, Product
We would like Mend to set up some meetings with users or providers that utilize the system in...
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Relationship, Operations
When end users have challenges or issues, it is often challenging to get someone to work on the...
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Relationship
We have a direct contact with Mend who has been great. We landed on someone who is a good contact,...
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Loyalty
Mend's solution is our immediate solution; it is workable, and we are seeing more stability across...
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Culture
The deliverables have been met by Mend; it works the way the vendor said it would. The product is a...
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Loyalty
When Mend was rolling forward with enhancements or features, we would get none. As a result,...
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Relationship, Product
Mend is very easy to access and use for patients. That is a big plus for us, and we can transmit...
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Relationship, Product
I have failed visits, and we have things that break periodically in Mend.
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Relationship
There are a few things that I have opened cases for with Mend, and the vendor has taken a while to...
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Relationship
Mend is pretty proactive. They send out emails if the system is down or if something is not working....
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Loyalty, Product
A hard thing for us when we started using telehealth was that we didn't want to junk up our system...
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Operations
Before our users even looked at the product, they viewed the training from Mend, and the training...
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Relationship, Product
Mend talked a lot about how they had just gotten set up so that they could do 2G technology, so they...
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Relationship, Product
With the exception of a few situations, there is no duplicate work. Mend has made changes to meet...
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