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Mend is very receptive when we recommend changes and developments. We became partners with them. I...

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Mend's support process is good. If I ever need help, I can just click on the help button and a...

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Mend's frontline people often have to go to their development team for a solution or answer....

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Our clients sometimes have difficulties with the system. Most tech savvy people don't though....

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Sometimes, our staff members will say that they are having issues with the platform, but they won't...

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Mend has a new feature that hasn't been implemented yet. That feature will help us anticipate the...

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Director

Mend has improved the product's connectivity. They have lowered the minimum required standard to...

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Director

Mend has helped us improve our no-show rates and change everything that we have wanted to change in...

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Manager

The product's integration is very low on the administrative side. Mend is an expensive platform, so...

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Manager

Mend sends out appointment reminders. That is great. However, it sends too many appointment...

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Manager

One positive about Mend is that it is pretty easy to navigate. The solution sends out appointment...

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Manager

Mend can be a little tricky for nurses to navigate. With Zoom, patients are sent a link that they...

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Manager

Mend made some updates to their multi-party telehealth scenarios, but those updates came a little...

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Manager

We gave the vendor some feedback, and they took it really well. They have been working on some...

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Analyst/Coordinator

The Mend system has been extremely helpful, especially for patients who can’t call or contact...

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Analyst/Coordinator

The experience really depends on the patient. The system isn’t that bad, and Mend has made some...

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Analyst/Coordinator

A high majority of our practice was telehealth after the COVID-19 lockdown. We definitely made it...

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Analyst/Coordinator

There is not really any phone support. It is done through live chat. That isn't very helpful for...

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Analyst/Coordinator

My biggest issue with Mend is timeliness. I understand development, and sometimes hitches happen....

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Manager

Mend's customer service is amazing.

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Manager

Mend is expensive, and we don't use all of its features. If someone were to use all of the...

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Manager

I have to do all of the training for the system. The vendor doesn't really have a training person...

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Manager

Our goal has been to integrate this solution into the community across our specialty, and the vendor...

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Director

Mend does a fairly nice job. We were looking for something that was not going to be really...

May 2021
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Director

Part of the reason the solution is hard to use is out of Mend’s control. The system doesn't always...

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Director

Mend provides a lot of training. They were very good about helping us train the doctors. The...

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Director

Mend is so inexpensive it is not even funny. At some point, they are going to have to look at their...

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VP/Other Executive

When COVID-19 hit, Mend enabled us to not lose any patient volume while transitioning to...

Jan 2021
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Nurse

Mend is very open to enhancement requests and is very agile, reachable, and approachable. I meet...

Dec 2020
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VP/Other Executive

If I have a new provider that I bring on, Mend has to be involved in terms of setting the provider...

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Nurse

More languages would be great. The system supports patient notifications in four different languages...

Dec 2020
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Nurse

We went with Mend because they have excellent vendor support. Mend has providers and patients who...

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VP/Other Executive

Mend is definitely serving their purpose. We have been using them now for a few years. When the...

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VP/Other Executive

Many people that were skeptical about telehealth questioned whether patients would have the...

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VP/Other Executive

The customer service is impeccable. We can reach a live person 24/7 who can assist us with...

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VP/Other Executive

Our story is amazing. We were having trouble getting people to drive to our locations, so we...

Oct 2020
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VP/Other Executive

The Mend platform has been extremely successful for a variety of reasons. One is the progressive...

Oct 2020
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VP/Other Executive

After we started providing telehealth services, our no-show rate went dramatically down in no time....

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VP/Other Executive

The vendor has been a great technology partner. They have built integrated solutions for us to...

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VP/Other Executive

The vendor has built the product to be stable despite fluctuating internet bandwidth. That is a real...

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Director

I would give the vendor a high rating for executive involvement. When I know the executives, that...

Sep 2020
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VP/Other Executive

Mend has been great during COVID-19. If people are looking for a good out-of-the-box telehealth...

Sep 2020
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CEO/President

From my perspective, Mend was prepared for COVID-19. Mend does a really great job of communicating...

Aug 2020
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CEO/President

Mend gets drowned out by their competitors. Mend and some other vendors have to compete with Zoom...

Aug 2020
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CEO/President

Some facilities have allowed providers to use FaceTime, and I think that is the most idiotic thing...

Aug 2020
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CEO/President

Mend trained the trainer. They provided the structure and gave us tutorials, which are videos that...

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CEO/President

Users feel like the technology is all in one place. The system is very cohesive. I have a young...

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CEO/President

Mend’s system tends to work better in low-bandwidth areas, so we use the system for some of our...

Aug 2020
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Manager

Throughout COVID-19, Mend's support people have been wonderful. I would give the vendor a score that...

Aug 2020
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Manager

When it comes to nickel-and-diming, Mend does just the opposite. Any time we have an issue or a...

Aug 2020
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Manager

When it comes to Mend’s reporting, we have the option to create numerous reports. However, if we...

Aug 2020
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Manager

Mend offers a virtual waiting room, and we have actually found that it is really helpful. We have...

Aug 2020
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Manager

When an organization is just starting out with telehealth, they should buy the Mend product....

Aug 2020
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Manager

Since we acquired Mend's product, we have found other programs that have a little more technology,...

Aug 2020
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Physician

Mend worked through the weekend, and on Monday morning I was able to see my first patient. That work...

Jul 2020
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Physician

I am a very loyal person. I have all of these staff members that have worked for me for so long, but...

Jul 2020
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Physician

Mend is fantastic for me, but my staff is not very adaptable. I don't know what else to say. My...

Jul 2020
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