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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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Director

When we use Teams to meet with patients, things always go smoothly during our conversations. There...

Sep 2021
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Director

As part of our workflow, a control person has both Teams and another platform open in front of them....

Sep 2021
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Director

I haven't seen any effective or beautiful upgrades to Teams in the last two years.

Sep 2021
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Director

Microsoft doesn't usually give us training.

Sep 2021
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Director

There are multiple things that Microsoft could do to improve. They could create an interface that is...

Sep 2021
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Director

Teams sometimes blocks us from connecting with a person. It won't always allow people to get into...

Sep 2021
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Director

We tried to do telehealth for our patients by using Teams. Due to the COVID-19 pandemic, all of our...

Sep 2021
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CIO

We have Teams integrated with our patient portal and EHR. Once a patient books an appointment, they...

Aug 2021
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CIO

The vendor’s support is very excellent. We almost have no issues at all with Teams. Things have been...

Aug 2021
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CIO

The platform is really amazing. We had something previously that was really terrible. It was very...

Aug 2021
||
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CIO

The integration would need to be worked on in order to show patient information on the screen and...

Aug 2021
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CIO

In Teams, there is the chat functionality, the planner functionality, and then email itself. We are...

Aug 2021
||
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CIO

We got the training. Teams is actually very straightforward and user friendly, and that is what is...

Aug 2021
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CIO

We have been using Teams now for years, and nothing new has been added from an innovation perspective....

Aug 2021
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CIO

We never have to go to the executive level; everything is provided through normal support. But if we...

Aug 2021
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CIO

We are having a challenge with the cloud saving all the data and all the meetings. We are very...

Aug 2021
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CIO

We faced a big issue with licensing where we had difficulty obtaining new licenses. We tried to...

Aug 2021
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CIO

The product usually meets our needs. We are using Teams for suspected COVID-19 patients or employees...

Aug 2021
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CIO

The integration is done by our other vendor, and it is pretty stable. We don't face any problems...

Aug 2021
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CIO

The only problem that we faced was training the technicians on how to use the software. We didn't...

Aug 2021
||
(0)
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CIO

We selected Teams because it is the only tool compatible with our other vendor. I need something...

Aug 2021
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(0)
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CIO

One idea for what Microsoft can work on is for the patients to be able to initiate an appointment or...

Aug 2021
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Director

Our internal IT team developed a way to embed a Teams meeting link into appointments when they are...

Aug 2021
||
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Director

In Teams, we get a link, and we don’t have to do things manually. We can add the invite to our...

Aug 2021
||
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Director

We already had an agreement with Microsoft and used Teams for internal organization use, so there...

Aug 2021
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Director

Teams is still picking up. However, we have noticed an anecdotal improvement in its adoption.

Aug 2021
||
(0)
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Director

We work directly with Microsoft on a lot of initiatives and projects. Microsoft offers a tailored...

Aug 2021
||
(0)
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Director

Teams was not implemented directly by Microsoft. It was implemented directly by our team. Teams...

Aug 2021
||
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Director

We haven’t required direct support from Microsoft, but our team has sent a few questions, and we got...

Aug 2021
||
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Director

We are happy with the vendor’s presence, but I wish it were better.

Aug 2021
||
(0)
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Manager

My score for Teams' training would improve if they had more free training options. Sometimes, their...

Aug 2021
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(0)
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Manager

Microsoft needs to increase their Teams resources. Sometimes, if we need extra functionality, then...

Aug 2021
||
(0)
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Manager

Microsoft charges us for everything. Their service is expensive. There are costs for renewals,...

Aug 2021
||
(0)
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Analyst/Coordinator

We started piloting Teams late last year. It was part of the Microsoft Office 365 suite, and the...

Jan 2021
||
(0)
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Analyst/Coordinator

The product provides effective collaboration. The system isn't just for telehealth; the system is...

Jan 2021
||
(0)
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Analyst/Coordinator

Teams isn't just one solution. Teams is more like an entire product suite. Our end users are so busy...

Jan 2021
||
(0)
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Analyst/Coordinator

We are fresh in our journey with Teams. I would like to see more vendors working with Microsoft to...

Jan 2021
||
(0)
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Analyst/Coordinator

Microsoft's licensing model is extremely complex. It would be nice if the model were simplified. We...

Jan 2021
||
(0)
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Analyst/Coordinator

The way that Microsoft does licensing needs to be clearer. Microsoft has so many different formats...

Jan 2021
||
(0)
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Analyst/Coordinator

It would be nice if we could integrate mobile phone numbers into appointments and not just into...

Jan 2021
||
(0)
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Analyst/Coordinator

With Teams, we need a fallback. Right now, there is a web link that is sent out to patients. If the...

Jan 2021
||
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Analyst/Coordinator

At the moment, we don't have waiting-room functionality within Teams, but I know that that is on the...

Jan 2021
||
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Manager

In terms of Teams and the road map, Microsoft keeps their promises. They have delivered on the...

Dec 2020
||
(0)
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Manager

Digital consultations speak for themselves. The fact that we have been able to continue to offer a...

Dec 2020
||
(0)
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Manager

The road map for Teams has impressed me. The transparency of that road map has been really good....

Dec 2020
||
(0)
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